Top 5 IT Tasks that Need Quick Automation for Massive Productivity Improvement
Tags: it, automation, processautomation
Published: 2023-04-20 06:43:07

Almost every facet of business is touched by technology in today's digital environment. Technology is now more important than ever as a factor in success. Nevertheless, despite the fact that businesses want their IT team to be concentrated on fostering innovation, they are frequently slowed down by tiresome, time-consuming procedures like password resets or employee onboarding. 

Despite the fact that these duties are obviously crucial, they have no impact on how businesses perform, turning IT into a cost center rather than a value generator. Yet, by automating these procedures, businesses may provide their IT teams the freedom to perform bigger and better tasks while also allowing users to get the technical support they require more quickly and correctly. 

To deep-dive into the topic, let's decode the top 5 typical [IT processes](https://automationedge.com/blogs/what-is-it-process-automation-use-cases-benefits-and-challenges-in-2023/) that service firms need to automate right now to produce a quick and demonstrable return on investment. 

## How can automation help?

- Increase the IT team's daily availability and productivity
- Enhance ITSM production without adding more work. 
- Decrease the frequency and expense of service outages 
- Improve capacity and storage for data 
- Increase the accuracy and speed of correction 
- Create a self-healing business with minimum errors

With [IT automation](https://automationedge.com/it-automation/) at play, businesses will be better able to stay up with cut-throat competition and support the creative projects that will lead their future toward growth and success. In short, the more businesses automate their crucial, time-consuming operations, the more they can maximize their profits.
 

## Listing Down the Top 5 Processes to Automate

**1. E-mail Management**

The number of active e-mail users is forecast to reach 4.6 billion in 2025. And, if businesses do not discover a good strategy to manage this whopping increase in e-mail flows, it can get disastrously overwhelming and time-consuming to deal with them. An average team manager probably receives a tonne of e-mails every day that demand their attention. If businesses want to expand their client base, they must swiftly answer e-mails from potential customers. 

The good news is that businesses can now seamlessly automate some tasks to reduce the amount of time the team spends in their inbox. To avoid having to write e-mails from scratch all the time, they may use these free e-mail template builders or generate a template utilizing information from your web-based contact form. They can also track and reply to e-mails using the built-in auto-response tools in e-mail services, such as the Follow-Up option in Outlook. Though this seems to be a very basic concept to list as number 1, it has a massive impact on the overall business expansion.

**2. Sales and CRM Procedure**

Every small to medium-sized organization specifies a lead generation procedure. Businesses can take care of them, interact with them, learn about their preferences, pinpoint their primary issues, and then offer a solution that converts them into clients. 

This process calls for many players from the sales team to guarantee that the proper person within the business handles the prospect and converts them into a customer. Thus, workflow software is required to streamline sales and marketing activities. Automating sales workflow is a no-brainer since this process must be carried out flawlessly in order to generate income. 

**3. Issuing Tickets**

Support is essential to any business, but it's crucial for SMBs because they have so much to gain from their existing clientele, given their limited marketing resources. It is crucial to set up an effective and proactive support system to deal with client questions, problems, and change requests.
 
Customers are happier when the support process is automated, the appropriate team is assigned to the case, there are regular status updates, and a timely resolution is achieved. Issues and problems will always exist, but how they are handled separates a caring business from a careless one. With automation at rescue, businesses can easily resolve issues, diverting them to the responsible person for real-time resolution. Also, automated responses to certain common, repetitive issues can greatly impact the overall time spent by the customer service staff on certain queries.

**4. Asset Management**

One crucial visit during the onboarding or offboarding of an employee is the IT department to get or return certain devices. Instead of using paper forms and documents, IT process automation greatly simplifies asset management by tracking the entire process. 

Any new user will only need to complete a digital form with all the relevant information when they visit IT teams to request their new equipment. After it is finished and approved by IT, the new user receives their laptop, network key, and any other equipment they might require. 

Likewise with offboarding, returning property may be a step in the procedure that involves minimum human involvement. An automated notification with the necessary information will be sent to the IT staff. Businesses can even have the form display every asset assigned to that person if they attach a dataset to the automated procedure. Offices can easily distribute and collect equipment in this situation without having to go through cumbersome paper hoops - all thanks to IT process automation. 

**5. Auditing and Compliance** 

No organization should take compliance lightly. Software must adhere to safety and legal requirements, and frequent audits must be performed to verify that the team is adhering to the correct safety procedures for data protection. 

IT process automation can help in this situation. 67% of businesses employ Business Process Automation to improve their transparency and encourage end-to-end visibility across diverse systems. Initially, most of this would be accomplished through e-mails and electronic forms, but this is inefficient, especially if IT needs to verify random systems. IT can use automated forms to confirm whether all employees have completed the auditing checks without having to manually check each one.
 
A master record can be used to show them who has finished and who hasn't. In this manner, there is no need to chase after individuals to request that they finish the compliance testing. 

## Conclusion
 

Today, companies have a variety of automation tools at their disposal to help them increase productivity using Business Process Management. In fact, by 2024, 69% of all managerial tasks are expected to be automated. Modern automation has created new opportunities for businesses to improve efficiency and optimize their operational procedures. 

More jobs and processes can be handled by Business Process Automation software than by Robotic Process Automation (RPA). By automating little but crucial procedures, businesses may devote more time and resources to more crucial tasks that truly impact their transformation and growth journeys. Automating routine processes can improve sellers' efficiency and boost business revenues. 

To assist businesses in saving time and lessen the need for team members to do administrative duties, AutomationEdge provides a range of Business Process Automation solutions. Reach out for a [Free Demo](https://automationedge.com/it-robotic-process-automation-demo/) for the same to experience the magic for yourself!