PagerDuty Community Weekly Update, September 23, 2022
Tags: devops, automation, cloud, customerservice
Published: 2022-09-23 18:29:24

Hi everyone! Welcome to the PagerDuty Community Weekly Update! Here you’ll find what’s going on in PagerDuty land. Busy week here! 

## Cool Stuff
This week was Dreamforce! Dreamforce is the big (seriously, it’s huge) conference for folks who live and breathe Salesforce. Kat had a session yesterday with Slack! {% embed https://twitter.com/SlackHQ/status/1572624710856314882 %}. 

Even Pagey was there! {% embed https://twitter.com/strawberryf1eld/status/1573031647410212864 %}

Want to know more about how PagerDuty can help your customer support teams? We’ve got [plenty of resources](https://www.pagerduty.com/resources-hub/customer-service-support/) available! Plus our free [ops guide](https://customerserviceops.pagerduty.com/)  or sign up for access to this [report from Gartner](https://www.pagerduty.com/resources/reports/equip-your-customer-service-reps-to-support-seamless-customer-journeys/)
## Find us in person!
We have live in-person sessions coming up! 

- Kat will be at [ElevateCX](https://elevatecx.co/) September 29 & 30 in Denver, to give her talk Happy Agents = Happy Customers.

- Scott is taking his talk Built-in Testing in Go is More Than Just Passable to [GoLab.io](https://golab.io/) October 2-4 in Florence, Italy and at [Indy.Code()](https://indycode.amegala.com/) October 19! He’ll also be talking about Client-side OAuth with PKCE at Indy.Code().

- Mandi will be on BoothDuty at [JFrog SwampUp](https://swampup.jfrog.com/nyc/) in NYC October 18, and [KubeCon North America](https://events.linuxfoundation.org/kubecon-cloudnativecon-north-america/) in Detroit October 24-28. Stop by our booths!

We hope to see you! Say hi, we might have PagerDuty stickers. :D 

Our automation folks are looking to start some in-person meetings with members of the Rundeck Open Source community. If that’s you, let us know! 
## We’re also virtual!
Mandi’s also going to be at Conf42 [Incident Management](https://www.conf42.com/im2022) on September 29th. Check out the event details on the [Conf42 site](https://www.conf42.com/im2022). 

## On the Podcast
This week, Jason Morgan joined Mandi to talk about [Service Mesh and Linkerd](http://pageittothelimit.com/service-mesh-with-jason-morgan/). Don’t miss it! Subscribe to Page it to the Limit on your favorite podcast app, or listen online! 

We publish new episodes about twice a month, so make sure to subscribe so you don’t miss any. Next up we’ll have PagerDuty’s security team joining us. October is [Cyber Security Awareness Month](https://www.cisa.gov/cybersecurity-awareness-month)!

Have a suggestion for a guest we should have on? [Let us know](community-team@pagerduty.com)!
## On Twitch
We’re on [Twitch](https://twitch.tv/pagerduty) three times a week, covering all things PagerDuty. Our regular shows are:
- PagerDuty Garage, the show about the PagerDuty API: Mondays at 10am Eastern / 7am Pacific
- Terraform Time: Mondays at 4pm Eastern / 1pm Pacific
- HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific. 
Follow our channel for alerts when we go live! You can also view our most recent episodes on [Twitch](https://www.twitch.tv/pagerduty/videos). You can see some of our earlier streams on the [YouTube playlist](https://www.youtube.com/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt).

Coming up later in September, our data science folks will be joining the HowTo Happy Hour to talk about some of the features of Intelligent Alert Grouping. [Sign up for a reminder](https://twitchiaghhh.splashthat.com/)!

## Process Automation and Rundeck
PagerDuty is all in on Automation! We have two upcoming webinars focusing on new automation features!

- [Harness the power of automation-first AIOps to improve MTTR](https://www.pagerduty.com/resources/webinar/harness-the-power-of-aiops/). Sign up for on-demand access.
- If you’re using AWS, check out [Improve Efficiency of Incident Response with Automated Diagnostics for AWS in PagerDuty](https://www.pagerduty.com/resources/webinar/improve-efficiency-of-incident-response-with-automated-diagnostics-for-aws/) on September 27!

You can find all of our events at [PagerDuty.com/events](https://pagerduty.com/events).

Are you already using Process Automation or Rundeck Open Source? Get some in-depth information on how to [manage the server logs](https://docs.rundeck.com/docs/learning/howto/workinglogs.html) on your installation. Running out of space on your instance? Push some of those logs to [S3 or Minio](https://docs.rundeck.com/docs/learning/howto/S3-minio.html)!
## Get in Touch
If you have a question about PagerDuty, check out our [Community Forums](https://community.pagerduty.com) for advice from friendly folks. If you’d like to be on our podcast or Twitch, or just say hi, email us at community-team@pagerduty.com. We’d love to hear what you’re doing with PagerDuty!

## Follow us on Twitter!
- [Scott](https://twitter.com/stmcallister)
- [Kat](https://twitter.com/strawberryf1eld)
- [Tara](https://twitter.com/sparklingrobots)
- [Mandi](https://twitter.com/lnxchk)
- [Podcast Account](https://twitter.com/pageit2thelimit)
- [PagerDuty Main](https://twitter.com/pagerduty)