How does a power dialer work in an organization with its working modes?
Published: 2022-09-16 10:46:19

**A power dialer:-** An automatic telephone device called a power dialer calls a phone number immediately following the end of a call. After an operator completes a call, the power dialer will place a call to the following contact on the list. The team members are more productive thanks to power dialing software because they don't waste time deciding which phone to contact next. The call center software will also conduct manual calling for company workers, saving them time.

**Need:-**

The way contact center agents work has evolved as a result of dialing technologies.

1. Because of this technology, operators no longer need to manually dial each number on their call list. 
2. **Power dialer** mode makes the business phone system more productive by enhancing workflow automation, which not only spares the team members from a laborious task.
3. It may seem obvious, but a salesperson may close more deals when they have more calls at their disposal. This is why a sales dialer is essential for a company to succeed.

The most common type of [Power dialing system](https://freeswitchdialer.com/) technology is to assist the organization in making the best decision for the company: power dialing.

**Power Dialer Mode:-** It provides several dialing modes that control how contacts are called. 

- Every campaign can have a separate calling mode, and a campaign dialing mode can be changed instantly in many cases. When an agent becomes available, calls are placed in parallel, and a predicted number of calls are needed to keep them occupied. Dial outcome is determined by call analysis.
- Only when a representative can handle the call does power mode dial from the campaign listing. Before making outgoing calls, this mode waits for a representative to become available. It determines how many calls must be made to connect with a real party.
-** Power Dialer system **forwards various calls to Telephony Services to be placed from the system queues when an operator becomes available. Dialer calculates the appropriate volume of calls to place depending on past calls for one of the started calls to be answered by a live person.

**Configuration:-**

- The dialer configuration may set a cap on this number.
- For instance, if Dialer determines that the primary campaign has a 20% connect rate, it will attempt to place 5 calls for each agent who is not currently engaged in a call to make a connection.
- When Telephony Services returns a live caller, Dialer transfers the call to an ACD queue or an ACD group so that it can be forwarded to an assistant who is signed into the campaign. It should be noted that the agent whose idle event initiated the call may not permanently be assigned to it.
- For this mode to work optimally and to reduce waiting times and abandons, a campaign must have at least 5 agents logged in.
- For this Power dialer system to function, calls must only be answered by people. After a call has ended, a Power Dialer immediately dials a new number.
- The number of agents and the demand for or purpose of the calls influence the dialing rates.

The [power dialer](https://freeswitchdialer.com/) immediately switches to the following number when a call is disconnected, busy, or unattended. No time is lost on busy signals, invalid numbers, disconnected lines, or voicemail responses because unwanted calls are not sent to agents. With [Freeswitch Dialer](https://freeswitchdialer.com/)'s software, power dialing can lead to more effective phone engagements and improved customer experiences. By accessing the pertinent history and any prior call data of the customer your representative is engaging, CRM integration can improve efficiency. The agent will see the contact's information history if the power dialer and CRM are connected.