Welcome Email to a new Contact on Microsoft Dynamics
Tags: webmethods, webmethodsintegration, webmethodscloud, globalpresales
Published: 2022-08-09 08:44:41

---
title: Welcome Email to a new Contact on Microsoft Dynamics
published: True
date: 2022-07-28 14:46:34 UTC
tags: webMethods, webMethodsIntegration, webMethodsCloud, GlobalPresales
canonical_url: https://tech.forums.softwareag.com/t/welcome-email-to-a-new-contact-on-microsoft-dynamics/259596
---

 

_products versions - [webMethods.io](http://webMethods.io) 10.11_

## Introduction

This article describes the step-by-step process of sending a html (jade template) welcome email when a new contact is created in Microsoft Dynamics.

## Use Case

A new contact has been created in your Microsoft Dynamics CRM system and you would like to send an automated email to welcome the new customer. This use case showcase how you can create a html email using Jade templating. The Jade template is a format which you can edit as needed.

## Pre-requisite

- The user needs a working Microsoft Dynamics Account

- Working [webMethods.io](http://webmethods.io/)Integration cloud tenant.

## Steps to follow

1, Login to [webMethods.io](http://webmethods.io/)Integration tenant.
2, Create a new project or choose an existing project.
3, Click on Import icon on the top right corner to import the workflow into your project.  

[![image](https://aws1.discourse-cdn.com/techcommunity/optimized/3X/b/d/bd538c299fc2bc8206d5648b1f9fcdaca3b8d5d5_2_690x261.png)](https://aws1.discourse-cdn.com/techcommunity/original/3X/b/d/bd538c299fc2bc8206d5648b1f9fcdaca3b8d5d5.png "image")
4, Select the archive file “MSDynamicsNewContact\_WelcomeMail.zip” shared in the article.
5, The workflow name and description are preloaded.  

[![image](https://aws1.discourse-cdn.com/techcommunity/optimized/3X/c/4/c44f03e1ba45dbd14aaaa81d01e3c8c7ae457a1b_2_690x244.png)](https://aws1.discourse-cdn.com/techcommunity/original/3X/c/4/c44f03e1ba45dbd14aaaa81d01e3c8c7ae457a1b.png "image")
6, Add the account information or Microsoft Dynamics or select an existing account from the project.  
 ![image](https://aws1.discourse-cdn.com/techcommunity/original/3X/c/1/c112423e4655b37b27480cb5acfc1c08810b361d.png)
7, Once the account is selected import the workflow.  

[![image](https://aws1.discourse-cdn.com/techcommunity/optimized/3X/2/5/2551d7d9c810b73dfdfe44db6ee607d805a0e6c5_2_690x295.png)](https://aws1.discourse-cdn.com/techcommunity/original/3X/2/5/2551d7d9c810b73dfdfe44db6ee607d805a0e6c5.png "image")
8, Click on “Import” to import the workflow into your project. The flow should get imported and enabled.  

[![image](https://aws1.discourse-cdn.com/techcommunity/optimized/3X/d/5/d5fa95269714ccba473d91fc9c03870b63f2aea2_2_690x187.png)](https://aws1.discourse-cdn.com/techcommunity/original/3X/d/5/d5fa95269714ccba473d91fc9c03870b63f2aea2.png "image")
9, Review the mappings. Open the jade template and modify if needed.  

[![image](https://aws1.discourse-cdn.com/techcommunity/optimized/3X/c/6/c6c8c475468862b0cc72594c260a43f9714487c3_2_690x321.png)](https://aws1.discourse-cdn.com/techcommunity/original/3X/c/6/c6c8c475468862b0cc72594c260a43f9714487c3.png "image")
10, Test the workflow.
11, You can login to your Microsoft Dynamics account create a contact and test the end to end flow.

## Next steps

Would you like to automate contact creation in Microsoft Dynamics on a creation of a customer in Shopify and send a welcome email. Please do the steps mentioned in the post : [Shopify Customer to a New Contact in Microsoft Dynamics - Knowledge base - webMethods - Software AG Tech Community & Forums](https://tech.forums.softwareag.com/t/shopify-customer-to-a-new-contact-in-ms-dynamics/259594) first.

## Useful links | Relevant resources

[MSDynamicsNewContact\_WelcomeMail.zip](https://tech.forums.softwareag.com/uploads/short-url/qM4sgmOsXjNKbTgKmX1nxURraPV.zip) (72.6 KB)

[Visit the original post](https://tech.forums.softwareag.com/t/welcome-email-to-a-new-contact-on-microsoft-dynamics/259596)