How to Add Chatbot to your Bigcommerce store
Tags: webdev, javascript, tutorial
Published: 2023-04-28 12:30:44

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<p>Bigcommerce allows merchants to sell their products online and it will give options to create your own web pages and design as per your need.</p>
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<p>Once your Bigcommerce website is ready, follow the given instructions to add the Kommunicate widget to the website.</p>
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<p>The following instructions will help you in integrating the Kompose chatbot into your Bigcommerce web page.</p>
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<p>How to create a chatbot for BigCommerce</p>
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<h2>What is BigCommerce?</h2>
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<p>BigCommerce is a premium, hosted eCommerce solution that allows business owners to set up an online store, customize it to their liking. From this online store, businesses can then sell to customers across the planet.</p>
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<p>With a laptop and an internet connection, any business can now manage their day to day activities online, and conduct their business hassle-free. Instead of using a one-time fee, BigCommerce is a SaaS (Software as a Service) model, which means you only pay for your subscription every month and the software takes care of the rest. Unlike traditional software, BigCommerce does not require you to install anything on your computer or purchase web hosting.</p>
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<h2>What is a BigCommerce chatbot?</h2>
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<p>A BigCommerce chatbot is an automated software program that enables you to reply to customer queries arising on your BigCommerce website. The BigCommerce chatbot lives as a separate entity on your BigCommerce website and enables you to send automated responses to your customers. BigCommerce users who may not find the answers to their queries on the website can interact with the chatbot, thus taking the load off the customer support team.</p>
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<h2><strong>Advantages of having a chatbot on your BigCommerce website:</strong></h2>
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<p>Never be worried about your store being closed for business anymore!! With BigCommerce chatbots, you can provide customers with the answers they are looking for around the clock, and do a lot more. Let’s take a look at few of the use cases:</p>
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<h3>1. <strong>Abandoned cart recovery:&nbsp;</strong></h3>
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<p>Chatbots can store the details of products that your customers have added to their shopping cart, and left without making a purchase. The next time the same customer comes on to your website, the chatbot can remind them of the items already present in their shopping carts, thus reducing the problem of abandoned carts.</p>
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<h3>2. <strong>24X7 Availability</strong></h3>
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<p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>When you install a chatbot on your website, you are on the way to be available to your customers 24 hours a day, 7 days of the week. You no longer have to worry about missing out customer queries outside office hours or hiring support reps to work in shifts. A chatbot never takes a day off, doesn’t fall sick, does not go on vacation or bathroom breaks, and your customers are assured of an answer around the clock.</p>
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<h3>3. <strong>Answering FAQs</strong></h3>
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<p>Most of the queries from customers coming to your shopping website will be repetitive, and you need not deploy a dedicated human agent to answering these questions. This is where a chatbot will come in handy. A chatbot can be programmed to answer some of the most commonly asked questions in your website, reducing wait times and increasing customer satisfaction levels.</p>
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<h3>4. <strong>A Chatbot as a Shopping assistant</strong></h3>
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<p>Chatbots can be used to give product recommendations to customers, with its NLP engine able to understand what exactly the customer is looking for.</p>
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<p>Using Kommunicate’s chatbots, you can add product image, product price, description, link to the product page, etc. all within the chatbot window.</p>
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<h2>How do I install a chat widget for BigCommerce?</h2>
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<p>Installing a chat widget for your BigCommerce site is easy, especially with a tool like Kommunicate. Here is a simple step by step procedure on how you can install a Kommunicate chat widget on your BigCommerce website.</p>
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<h2>Check out the video and add a chatbot to Bigcommerce</h2>
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<figure class="wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">
https://www.youtube.com/watch?v=A73uh1WlRKc
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<h2><strong>Step 1: Login or Signup for BigCommerce</strong></h2>
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<p>The first step is to login to your BigCommerce account, if you are an existing user, or sign up for BigCommerce, if you are a new user. Simply log on to (<a href="https://www.bigcommerce.com" target="_blank" rel="noreferrer noopener">https://www.bigcommerce.com</a>) and follow the steps, whereby you will be redirected to the BigCommerce Dashboard.</p>
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<figure class="wp-block-image"><img src="https://lh6.googleusercontent.com/IseQkQTn0vuwFqlrlxZwedsDxxO_ghdo_Rrsp-n3e-oRkIw-kvX8cVSiErmohm1kInKiaPMWG7k0QpYrCNg6okMDYM0Zaf6-WqzoDb7HVgfyN0_KOHzUpGMVh78j8WVG0Y_bgRQX" alt="Login or Signup for Bigcommerce"/></figure>
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<p>Once you have logged into the BigCommerce dashboard, click on Apps in the lower left corner of the screen, as shown above.</p>
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<p>You will be redirected to the BigCommerce Apps screen, in which you will have to click on BigCommerce/Apps as shown below.</p>
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<figure class="wp-block-image"><img src="https://lh4.googleusercontent.com/ffJerJTpGnnTaX2CkwrIV--RbED2bnwBBjvxAnGmZNR_UfuzfFPMxlxP_KMUJEQaZ3w4OH6qpiMf_S6Z1t9enpdnrF3uZ25kKwjQrdWqgWtw1hUg1t-W6sS_2rBX3qChbCiOpMZD" alt=" BigCommerce Apps screen"/></figure>
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<h2>Step 2: Search for the Kommunicate App</h2>
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<p>You will reach the search bar where you will have to search for Kommunicate. Just search “Kommunicate.io” in the search bar.</p>
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<p>The Kommunicate app will show up in the search results, and you will have to install this app using “Get this App.”</p>
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<figure class="wp-block-image"><img src="https://lh4.googleusercontent.com/ITxAm6b12IE3FVnUdU5vDOA2Kzf96AxNcdNph80vUZsgPE_JthcVpfjpSD3gLmFkG7sP_NbYo6UUKC6vD3aX3Nmr0Mf0zWsZwZsaNpCUpmxd3E9SRF7NUqx8kRmaLD8nwidybAdd" alt="Search for the Kommunicate App"/></figure>
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<p>If you are logged into BigCommerce or if you have a BigCommerce store already registered, select “Existing BigCommerce Store.”</p>
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<p>If you are new to BigCommerce, select “SignUp.”</p>
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<figure class="wp-block-image"><img src="https://lh5.googleusercontent.com/sfNcfqqh4yn5h5fJkgHShzbeCsP6O8GB4sKTuQeqzc34XmYmpYoGHhNi4oSSiaJt9A3COT6BPC4c6WlPS7LUqNOl9qzXAPt8xssl-Z3y-6xqaGrXtXs3RBUuDqWFRzalq4861aNQ" alt="Sign Up BigCommerce"/></figure>
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<h2>Step 3: Install the Kommunicate chat widget</h2>
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<p>If you are an existing user, you will be redirected to the BigCommerce dashboard.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; From here, click the “install” button as a preliminary step in installing the&nbsp; Kommunicate chat widget.</p>
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<figure class="wp-block-image"><img src="https://lh3.googleusercontent.com/6XWHqYC0yLKIUgulEq1YBut-7HN6VRB3jEMmylvkzsqOVsrG6Ak0QuC_2PysD1bMmtS9UHjwI7TnZD6R86VdXR0HQOfmmfr1Gq_1WFAHUrNuPQhb8zTP5zDsxwNFi8KdjGV9bSc1" alt="Install the Kommunicate chat widget"/></figure>
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<p>You will be redirected to the access page where you will have to grant access to some of the site’s features to Kommunicate. Just check the button to the right of the screen and click “Confirm” button.</p>
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<figure class="wp-block-image"><img src="https://lh6.googleusercontent.com/6cdJ81yfBbGlDJWKMfvRZ0X10S1LyJjdBpm_fhsgowfSaTcQPxB32DXHcgA-3ORhJzs5BsDiLoS53DbNyOoCs6YOxzbZvuhJfKe5aDvtoCZiIMaccJhlWnV92q6IyRWxKxrred8i" alt="Click on the confirm button"/></figure>
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<p>You will be redirected to the page where you can connect the Kommunicate chat widget to your BigCommerce store. Click on the “Install Kommunicate” and boom, you can now navigate away from the BigCommerce site.</p>
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<figure class="wp-block-image"><img src="https://lh6.googleusercontent.com/hHU-TMuD0_a4nuRs0d7bNqTIqRiEcHjyHJnA9VpzQYokh-MXLh7y9zjHnjGSUSrV9QUinuAultuXJhwnDYC3YBTc1QAX0OUl7ZM9WsypTTVaVck2m-xdESTLgRaQ_CTDU-5Y68aJ" alt="Connect your BigCommerce store"/></figure>
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<p>If you are a new user to Kommunicate, you will have to sign up to add the chat widget to your website and train your bot.</p>
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<p>&nbsp;If you are already an existing Kommunicate user, the chat widget will be added to your BigCommerce website and voila -&nbsp; you have successfully installed the Kommunicate chat widget to your BigCommerce website.</p>
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<h2>Step 5 : Verify if your Chat widget is installed&nbsp;</h2>
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<p>&nbsp; If you wish to verify if your chat widget has been installed correctly, you will have to log back into the BigCommerce page. The Dashboard would display the message,&nbsp; “Kommunicate chat widget has been successfully installed.”</p>
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<p>Navigate to a storefront on the left side of the screen, as shown below:</p>
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<figure class="wp-block-image"><img src="https://lh5.googleusercontent.com/M6UPLeKSkXj0GWWyC2qui9lFyxPgpLXH64yEgWGh65q4Ignfa1ns2xT8gnsehBSlWuApaMXxza_bNRB3GGRU581dTbGM-UvRQ_4DujhUuIItAyjLjcLJakyKyFAMRs6y9sxhryLg" alt="Verify if your Chat widget is installed "/></figure>
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<p>Under the “My Themes” tab, click on “Customize,” and you will be taken to the sample store with your chat widget already loaded onto the website.</p>
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<figure class="wp-block-image"><img src="https://lh4.googleusercontent.com/xf71ljBP53oz-M1lLMPcTbpyjp35hjRP0FRE573kZ3l0AUjGjb1IIPJjjYPzQAPA-KCKmz31W-55zwzgk-V8XBNrTzXKxefyZ7d0hE80UMQkCev1JR-m5aiKaf5bI4nne4Em382Y" alt="Chatbot themes "/></figure>
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<p>Your chatbot will now appear on the storefront, as shown below:</p>
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<figure class="wp-block-image"><img src="https://lh4.googleusercontent.com/c_WkS1dRGZfnTg5ixllWX5-SBRGzeeau3n1FDOVV3m-7aUwet1lDIr3L8XydCsmpp2usF8IP1ZJbtbIg5N6eKMOTmIIUy_-wnvnC7Lf244xjhDi4buwEQPl5_Mcnx1Po9InGCwkm" alt="The chatbot will appear on your store"/></figure>
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