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INTERNATIONAL CODE COUNCIL (ICC) SPECIAL INSPECTOR AND CONSTRUCTION MATERIALS TECHNICIAN (CMT) Objective My objective is to obtain and secure a meaningful position integrating my skills with the expertise of my co-workers, resulting in a successful service provided to the client. Additionally, I am eager to gain knowledge through my own hard work and the tutelage of my superiors to earn advancement within the organization. Skills Proficient in Microsoft Windows, Word, Excel. General knowledge of GAAP that continues to grow through hard work. 14 years progressively advancing experience in civil construction materials testing and inspection. Constant communication with contractors, craft, and co-workers in collaborative effort to complete task at hand. Natural leader who is team oriented with strong desire succeed in accounting field. Able to communicate effectively both verbally and in writing to clients, co-workers, and superiors. Productive worker in fast-paced, time-sensitive environment, while remaining within budget. Courteous team member who works with high levels of integrity and professionalism. Experience International Code Council (ICC) Special Inspector and Construction Materials Technician (CMT) 03/2015 to Current Company Name City , State
ICC Special Inspector Reinforced Concrete
Rebar and
concrete placement inspections, and epoxy anchor
bolt inspections.
Concrete, Soils, and Asphalt Field Testing
Technician. ICC Special Inspector and CMT Technician 11/2014 to 03/2015 Company Name City , State ICC Special Inspector Reinforced Concrete
Rebar and
concrete placement inspections.
Concrete, and Soils Field Testing
Technician. Gradations, proctors, moisture content, -200 wash. Input data in computer programs and present final results to clients in timely, cost-effective professional manner.
ICC Special Inspector and CMT Technician 05/2014 to 11/2014 Company Name City , State ICC Special Inspector Reinforced Concrete
Rebar and
concrete placement inspections, and epoxy anchor
bolt inspections.
Concrete, Soils, and Asphalt Field Testing
Technician. Construction Materials Testing Lab Manager/Lead Technician 06/2010 to 11/2013 Company Name City , State
Rebar and
concrete placement inspections, and epoxy anchor
bolt inspections. Estimating potential job costs for proposals.
Concrete, Soils, and Asphalt Field Testing
Technician Grout cubes and prisms, intermediate experience in Masonry.
Lab Testing Technician-Gradations,
proctors, moisture content, -200 wash, specific gravity/absorption, concrete/grout
breaks, sand equivalent, percent fracture. Input data in computer programs and present final results to clients in timely, cost-effective professional manner.
Quality Control Inspector Level II 10/2007 to 01/2009 Company Name City , State URS-Washington Division - Eunice, NM-National Enrichment Facility QCI qualified in civil soils II, civil concrete II, receipt inspection II and coatings II. Verify field operations to ensure compliance with specifications, plans, procedures, ASTMs, 10 CFR Part 50 Appendix B and ASME standard NQA-1. Perform QC inspections on the batch plant, concrete, grout, and backfill operations. Receipt inspection of concrete constituents as batch plant inspector. CMT Technician II 03/2007 to 10/2007 Company Name City , State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Concrete, Soils, and Lab Materials Testing Technician Level II. Cross-reference job site specifications and plans, ASTMs, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 and ASME NQA-1 job site. Sand-cones, Kelly ball drop, flow test, cast cylinders for CLSM.
Grout flow, cast cubes and prisms. Non-Permanent Transportation Technician II 03/2006 to 12/2006 Company Name City , State WSDOT-SCR - Union Gap, WA -Various projects Transportation Technician II (non-permanent) Concrete, Soils, and Asphalt Field Testing Technician. Read and interpret plans while cross-referencing with state specifications and construction manual. Layout including staking/marking various offsets, signing, monuments, and planned work for contractor to complete. I have inspected the following operations: grinding, rumble strip, replace/install RPM's, mechanical and hand scaling, drilling and grouting of rock/anchor bolts, backfill, striping, guide posts, install/move jersey barrier, curbing, aggregate weigh station, rock crushing plant, ticket taking on paver for quantities and yield both short and long, and hydro-demolition. Concrete/Soils Lead Materials Testing Technician 04/2003 to 11/2005 Company Name City , State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Cross-reference job site specifications and plans, ASTM's, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 Appendix B and ASME NQA-1 job site. In charge of complying with testing frequencies to meet construction plans and specifications. Manage man power to cover the field and lab testing operations. Review all technicians' reports to ensure accuracy. Concrete, Soils, and Lab Materials Testing Technician Level II. Education High School Diploma : College Preparation 1999 Eisenhower High School City , State , USA National Honors Society- GPA: 3.6/4.0. Academic Athlete Award, and Captain of Football Team. Future Business Leaders of America. Industrial Technology 2002 Western Washington University City , State , USA 98 credits earned. Associate of Arts : Pre-Business 2015 Yakima Valley Community College City , State , USA GPA: 3.7/4.0, President's list, spring 2015. Bachelor of Science : Accounting 2017 Central Washington University City , State , USA CWU Junior status- GPA: 3.0/4.0, with 156 total credits earned. Accounting Major-Cyber Security Minor, Working toward CPA. Courses include: Financial and Managerial Accounting, Intermediate Accounting I, Cost Accounting, Microsoft Excel I, Windows 10, Administrative Management, and Business Communications. Certifications ICC Special Inspector- Reinforced Concrete. American Concrete Institute (ACI) Field Testing Technician Level 1. Nuclear Densometer Safety Handler. | CONSTRUCTION |
HOUSEKEEPER Professional Summary Dependable and trustworthy Housekeeper who works well with others and believes in working hard to satisfy each customer. Dedicated and energetic housekeeping professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude. Skill Highlights Customer-oriented Organized Self-directed Hardworking Exceptional time management Decision making skills Work Experience Company Name January 2014 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, vacuum, mop floors, trash removal, patio cleaning, recycling. I am able to clean and maintain this home every two weeks. Have always had a great communicating relationship, flexible schedule for Sajeda. I believe working hard, achieving the tasks at hand, and being kind and friendly have resulted in a great relationship. 816-500-2786. Company Name January 2014 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting,dishes, vacuum, mop floors, wash, dry, fold, put away laundry and linens, ironing, make beds, organizing, cabinet cleaning, refrigerator, oven cleaning, recycling. empty trash bins. Each task Stephanie has asked of me I was able to complete within the time needed. As a result of hard work and thorough cleaning, I have earned Stephanie's trust and confidence to clean and care for her home each week. 571-236-0017 Company Name October 2013 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, change lines, making beds, wash,dry fold.laundry, vacuum, mop floors, patio cleaning oven, refrigerator cleaning, recycling, dishes, ironing, pet clean up. I enjoy pleasing customers with my attentiveness to their needs, the Schwarz family looks forward to me caring for and maintaining their home. 918-346-5788 Company Name April 2012 to Current Housekeeper/Caregiver City , State General Housekeeping responsibilities: kitchen, bathroom cleaning, vacuum, mop floors, changing linens, make bed, wash,dry,fold, put away laundry, polish furniture, empty trash bins., pet clean up, organize. Other responsibilities are drive to appointments, run errands, grocery shopping. With the dedication I have given to Ms. Saft, she has the ability to rely on me to meet her needs. 561-266-3238 Company Name April 2012 to Current Housekeeper City , State I work in many private homes. My responsibilities vary from home to home depending on the clients needs and desires. In most homes I do the general housekeeping duties such as kitchen, bathroom cleaning, dusting, vacuum, mop floors, window washing, patio cleaning, empty trash bins. Other responsibilities include linen changing, make beds, laundry wash, dry, fold, put away, ironing, organize, refrigerator, oven cleaning, dishes, recycling, pet clean up. Many of my customers live in Boca Raton, Delray Beach, Boynton Beach. I also have clients in Wellington, Singer Island and Green acres. After several months of caring for my clients homes I have won their trust in me to ensure their satisfaction in a well maintained home. As a result of this relationship they have allowed me to bring another great cleaner into this business. They are pleased and grateful for the hard work we give to them and refer us to their friends and neighbors. My goal is to care and clean the customers home to their satisfaction as well as my own, I believe I meet that goal daily. Company Name May 2013 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting, window washing, vacuum, mop floors, empty trash bins. Trust, dedication and thorough caring for this home has given me the opportunity to be a valued asset. 561-712-7880 Company Name November 2012 to April 2013 Housekeeper City , State My responsibilities: going into private homes at a scheduled day and time to clean and maintain the residence. General housecleaning of bathrooms, kitchens, dusting, vacuuming, patio cleaning, window washing, empty waste baskets, mopping of floors, make beds. I worked as a two man team, listening to my boss and achieving the results she had expected from me. Accomplishing the duties needed for each individual home resulted in more referrals for business and many satisfied, happy customers. Company Name June 2010 to October 2011 Breakfast Chef City , State position responsibilities: opening the hotel restaurant, preparing, cooking breakfast food to order to be served for that day, create menu items to be served as specials for the morning, relate to wait staff and other kitchen helpers of such specials,ingredients and prices. Inform them of when to open the doors for business. Cleaned and shut down all kitchen equipment after the shift and cleaned and sanitized all work areas. As a result of great communication with wait staff and other employees the breakfast shifts were able to run smoothly, successfully and had grown 25% in sales in the first season I worked there. My goal was to satisfy the customers, my co workers and my boss. I was liked by all, they enjoyed the food and sent many compliments to the chef!. Company Name December 1996 to September 2009 Owner/Chef City , State Owned and operated a small breakfast/lunch diner in Maine my responsibilities:. purchased, prepared and cooked food to order. Oversaw all staff to be friendly and polite to customers. Created and explored new menu items and specialty items. Maintained all equipment to be in safe and functional working order. Ensured consistent high quality of plate presentation. Also handled all management duties, purchases, payroll, scheduling, paying bills, hiring, firing. As a result of many years of hard work, doing my best, I achieved many satisfied customers who returned on an everyday basis as well as out of state vacationers that came back year after year. Education and Training Wiscasset High 1985 High School Diploma : Business City , State , USA I graduated high school, didn't expand my education through school but had a lot of hands on training. I learned all my cooking skills through watching a Chef and listening to what he said. As I grew in the industry my cooking skills became more fine tuned. I challenged myself to create new menu ideas and searched for more ways to be a better Chef. Housekeeping for me started when I was young, I learned to clean the kitchen, bathroom, dust, dishes, laundry and iron. I have worked in private homes, commercial businesses, and for myself. \\\\ Personal Information Place of Birth: Lowell, Massachusetts Date of Birth: 8th of April, 1967 Present Resident in Lake Worth, Florida Sex: Female Status: Single Hobbies: Travel, Beach, Exercise, movies, Skills Honest Dedicated Dependable Additional Information I believe being kind and friendly is the best way to go through life. I enjoy spending time with my family, friends and having fun. I have a huge desire to learn new things and look at life as an adventure. | CHEF |
DEALERSHIP FINANCE MANAGER Experience Dealership Finance Manager , 03/2011
to Current Company Name – City ,
State Oversaw credit department staff. Maintained ongoing communications with clients. Worked to resolve credit and financing issues. Identified new business prospects. Developed strategies with sales managers. Established credit and financing policies and procedures. Reviewed and approved loan applications in a timely manner. Dealership Finance Manager , 11/2006
to 03/2011 Company Name – City ,
State Processed credit and loan applications. Prepared and analyzed credit reports. Evaluated contracts and loan agreements. Maintained customer database. Dealership Finance Manager , 02/2003
to 11/2006 Company Name – City ,
State Reviewed credit and loan applications. Prepared monthly and quarterly financial reports. Negotiated financing and credit terms with customers. Ensured compliance with all applicable financial regulations. Education Associate's Degree : Accounting ,
2002 University of California - City ,
State Accounting Bachelor of Science : Finance ,
2005 University of California - City ,
State Finance Want more? Check out our other examples. See More Examples Summary Seasoned Dealership Finance Manager with a sound knowledge of the auto industry. Adept at evaluating credit requests
preparing and analyzing financial reports and preparing loan agreements. Specialize in quickly dealing with customer
credit and financing issues in a timely courteous manner.
Core Qualifications
· Extensive understanding of credit and financing issues
· Comprehensive knowledge of credit and loan evaluation procedures
· Sound understanding of generally accepted accounting principles
· Ability to motivate staff and increase productivity
· Proficient in the use of MS Office applications including Excel and MS Word
· Adept at preparing financial reports and statements and analysis reports
· Solid problem solving and communications skills Skills contracts, credit, clients, database, financing, financial, financial reports, policies, sales | FINANCE |
CONSULTANT Executive Profile Visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting and administration. Focused on employee participation and the well being of each stakeholder. Skill Highlights Process Improvements Financial Analysis Human Resources Public Relations Compliance / Accountability Writing manuals Core Accomplishments Managing businesses: two restaurants with 50 employees, 5 managers and 1.8M in sales. Managing in transition: dry stack marina operations during a $20M renovation Managing a crisis: death on business premise and ensuing OSHA investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that I initiated Managing marketing campaigns: conceived multiple PR campaigns that resulted in local and national media coverage Professional Experience Consultant January 2005 to Current Company Name － City , State Helping business owners and managers improve profits and the employee experience using "Lean" principals and DiSC Personality Assessment. Built business on referrals from existing clients: primarily business owners in their first ownership venture. Helped clients manage time, money and relationships to improve profits and their shareholder's experiences. Helped transform people's working lives. Skills Used : diplomacy, consensus building, research, patience, humility, sales, morale building, and public relations. Achievements : Improved foot traffic by 59%, reduced spending by 1.5%, reduced accounts receivable by 29%, reduced employee frustration and lowered unnecessary employee turnover. President / General Manager January 1992 to January 2005 Company Name － City , State Casual dining restaurant concept with 2 locations, 50 employees, 1.8M in annual sales. Conceived, built and operated a restaurant business. Used principles incorporated at Toyota (Lean Manufacturing) and Coke-a-Cola (DiSC Personality Assessment) to improve profits, operations and the customer experience. Built strategic marketing partnerships with Sprint, Mini USA and Radiant Systems. Marketed business through 'Community Service Marketing' through 32 local schools and charities annually. Skills: financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, on boarding program creation. Accomplishments: Public Relations projects were featured Wall Street Journal, Boston Globe and AJC Improved profits and reduced employee turnover using "Lean" principles and DiSC Personality Assessment. Sold business in 2005. Business Development Manager January 1991 to January 1992 Company Name － City , State Sold bank services to local merchants and businesses Addressed market verticals by repackaging existing banking products to appeal to specific industry concerns. Skills : Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training Accomplishments : Won 'Accurate' Sales Contest 1992 Best sales of new product for all of southern Manhattan. Sales Representative January 1989 to January 1992 Company Name － City Outside Sales Representative: managed existing business while growing territory by selling medical X-ray film to new hospitals, doctor's offices and X-ray film dealers dealers. Skills : Customer Service relationship building entertaining clients and selling. Accomplishments : Increased territory sales by 600% in first year. Won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine. Education Certificate : Six Sigma: Green Belt , 2006 Villanova University － City , State , USA Bachelor of Arts (BA) : History , 1987 Iona College － City , State Certifications Serve Save Certified GA Insurance License:Health/Life, P&C DiSC Personality Assessment (Distributor) QuickBooks Pro Adviser High Ropes Course Instructor Leadership Roles XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers) Catholic Charities of Atlanta Leadership Class 2013-14- Participant and fund raiser Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer Sandy Springs Festival- Road Race chairman Leadership Sandy Springs- graduate and board member Chef Skins Game (fundraiser for Boys and Girls' Clubs) board member. All Saints Catholic Church-Usher, lector, teacher and mentor to Youth Ministers "Sandwich Program for the Homeless (for secondary schools)- Creator and presenter "How to Get and Keep a Job" one hour program for high school students creator and presenter Skills Applying "Lean" Principles to various businesses Writing manuals, job descriptions, press releases, company news letters Presenting, public speaking Grass Roots Marketing Event / Project Management Turning chaos into order Using resources on hand before spending Social Media marketing Real Time Marketing | CONSULTANT |
FINANCE ACCOUNTANT Summary Staff Accountant proficient flexible who adapts seamlessly to constantly evolving accounting
processes and technology. Adept at budget forecasting, financial reporting and successful at
managing multiple projects. Consistently meeting deadlines under pressure. Extensive knowledge of
Accounting Software and processes. Highlights Accounting operations professional Compliance testing knowledge Managerial aptitude Account reconciliation expert Ethical approach to finance Accounts receivable General ledger accounting skills Accounts payable Financial statement analysis Invoice coding familiarity Analytical reasoning Intuit Quick Books specialist Payroll Budget forecasting expertise Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and
forecasting. Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts
payable, accrued expenses and line of credit transactions. Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Researched and resolved billing problems that had been previously missed. Increased compliance for the cash management department by aiding in internal and external audits. Experience Finance Accountant 05/2012 Company Name City , State Monitored new trends and technologies as they applied to audit areas for 23 funds. Worked on collaborated extensively with auditors during preliminary and year-end audit processes for 23 funds. Managed accounting operations for a total of 28 funds, accounting close, account reporting and reconciliations. Received 86 statements, to record, and cash, checks, and over 16,985 vouchers as well as reconciled records of bank transactions. Performed debit, credit and total of 196 accounts on computer spreadsheets/databases, using specialized
accounting software. Systematically prepared documents and assembled financial statements for independent auditors. Guided firm reconciliation, annuity funds, pension funds, annual reporting, and
management of investments. Aligned all financial activity with the regulations of the GAAP. Updated investment records upon funding of investments. Updated confidential employee banking information with accuracy. Maintained accounts receivable for all 23 funds with documentation electronically and on paper. Processed 189 journal entries, 68 online transfers and 2,398 payments. Staff Accountant 01/2011 to 03/2012 Company Name State Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management
of investments. Investigated and resolved discrepancies in monthly bank accounts while under tight
deadlines. Revised and streamlined inefficient work procedures with automation software. Reduced
time and costs and increased efficiency by introducing new accounting procedures. Verified details
of transactions, including funds received and total account balances. Coded the general ledger and
processed vendor invoice payments. Accountant 05/2005 to 09/2010 Company Name State Tracked all capital spending against approved capital requests. Thoroughly reviewed financial
statements. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Coordinated approval processes of
all accounts payable invoices. Rectified escalated accounts payable issues from employees and
vendors. Conducted month-end balance sheet reviews and reconciled any variances. Processed bank
reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts
receivable documentation electronically and on paper. Issued 5 paychecks and over 200 vendors and
suppliers on a weekly basis. Corporate Accountant 02/1998 to 11/2004 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and
efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings
with other department managers. Supervised and trained billing and collection staff. Education Associate of Arts : Business Business Management 1978 Midwest Business College City , State , USA Business Business Management Continuing education courses focusing on the Major Changes
within the Accounting Standards. Advanced Financial Accounting, Revenue Recognition, and Specialized Industry GAAP Skills Account reconciliation, Accounting, accounting software, Accounts payable, Accounts receivable, accounts
receivable, administrative, approach, automation, balance sheet, bank
reconciliations, billing, Budget, credit, databases, debit, documentation, due diligence, finance, Financial Accounting, financial reports, financial
statements, Financial statement analysis, forecasting, funds, general ledger, General ledger accounting, investments, Managerial, meetings, Payroll, processes, coding, Quick Books, reporting, Revenue Recognition, spreadsheets, year-end | FINANCE |
SALES Professional Summary I want a challenging occupation where I can allow my innovations to expand with experience immensely. Motivated customer service specialist with over 5 years of retail experience in a fast-paced, team-based environment. Expertise in delivering support services and resolving customer complaints. Friendly and hard working associate ready to give it all I have. Skills Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient in cash management Strategic sales knowledge Cash flow management Multi-line phone talent Team player Reliable Goal-oriented Decisive Fluent in English Fluent in Spanish Calm under pressure Analytical thinker PowerPoint presentations Excellent interpersonal skills Natural leader Composed Crisis communication Superior verbal and written communication skills Flexible schedule Computer-savvy Organized Work History Sales 08/2014 to Current Company Name – City Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Answered product questions with up-to-date knowledge of sales and store promotions. Scheduled weekly inventory pickups and deliveries with vendors. Set up and explained new membership contracts. Overnight Cashier 02/2014 to 09/2014 Company Name – City , State Maintained cleanliness and presentation of stock room and production floor. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Scored in top 10% of employees in successful resolution of issues Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Folded and arranged garments in attractive displays. Learned, referenced and applied product knowledge information. Seasonal Overnight Stocking 10/2013 to 01/2014 Company Name – City , State Loaded truck and properly secured items to prevent damage during transportation. Demonstrated use and care of merchandise. Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized store merchandise racks by size, style and color. Led merchandise selection, pricing, planning and marketing. Rotated manufacturer products as needed. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Loaded and unloaded merchandise using a ladder and pallet jack. Partnered with sales representatives and managers to coordinate delivery and merchandising schedule. Customer Service Representative 06/2013 to 06/2014 Company Name – City , State Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new information. Earned management trust by serving as key holder, responsibly opening and closing theater. Politely assisted customers in person and via telephone. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Designed displays to make the theater experience interactive, engaging and reassuring. Education Associate of Arts : Current Miami Dade College -
City ,
State 3.0 GPA Member of the Supernatural Movement Club Coursework in Accounting, Finance and Statistics High School Diploma : 2013 Miami Senior High School -
City ,
State Accomplishments Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Skills Customer Service, Bilingual: Spanish & English, financial management, Marketing, Microsoft Word, presenting, Sales, Basic computer knowledge Additional Information
Customer Service Award from Life 4 Cars Inc.
Employee of the month at Walgreen
Employee of the month at AMC Theater 24 | SALES |
BANKING Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Supervision and training Client relations specialist Computer-savvy Multi tasking savvy Sound judgment Team management Calm under pressure Meticulous attention to detail Experience Banking August 2013 to Current Company Name Store Manager August 2012 to November 2012 Company Name － City , State Managed a team of 10. I opened a new store location and assisted in recruiting and training new staff. Delivered excellent customer service by greeting and assisting each customer. Developed the department's first incentive performance plan, which motivated my team. This resulted in a 23% increase in sales. My team surpassed revenue goals in four consecutive quarters. Store Manager February 2008 to June 2012 Company Name － City , State Managed a team of 6. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Addressed customer inquiries and resolved complaints. Education High School Diploma : 2010 Federal Way Senior High School － State , United States Skills Assistant
Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training | BANKING |
CONSTRUCTION MANGER III Summary Motivated Professional Construction Manager with excellent interpersonal skills. Works in a timely and efficient manner to see tough jobs through to completion. Bringing valuable experience from large corporate construction sites, as well as residential home repair projects. Highlights CPR certified and standard first aid Storm Water Compliance Manager Ultraweld Exothermic Connection training Knowledge of transformers, high voltage switchgear, automatic tansformer Switch, Single and Three-phase power Proficient in; MS Excel, MS Word Excellent customer service, conflict resolution and Job prioritization Experience City , State Construction Manger III 07/2014 to 07/2015 Provided accurate measurements and estimates for all projects and meet budget expectations. Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment; performed tower maintenance under close supervision. As an experienced Tower Manager, lead in the construction, installation, and maintenance of communications to tower and support structures. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Responsible for managing the overall project execution performance including scope, cost, safety, quality, schedule, implementation, and customer satisfaction. Serve as a single-point of contact, between project management and construction execution. Providing oversight during construction on all assigned construction projects. Able to establish, maintain, and manage subcontractor relationships. Assuring we have the correct level and talent of subcontractors to maintain our construction schedules and level of work. Developed detailed materials take off and scope of services lists from RFDS's and engineered drawings. Company Name City , State Construction Manager II 12/2011 to 07/2014 Adapted and modified standard techniques, procedures and criteria to solve complex problems. Worked closely with network administrators and server engineers to ensure quality service. 8 years information technology experience. Oversee for more than 100 sites and budget responsibility of more than $10M. Provided overall administrative and technical direction, enforced company and project policies, served as client interface and insure scheduling and communication to meet deadlines dates. Assure quality of tasks, products and services to include site visits and audits. Assigned tasks to subordinate staff and evaluated performance. Ability to read blue prints, and work under pressure to meet project deadlines. Determine if any structural repairs are needed, and takes action such as by tightening bolts to account for bent steel. Company Name City , State Construction Manager II 11/2008 to 11/2011 Design walks and redlines Coordinate ordering of Utilities for new built sites Completed projects by effectively applying engineering, technical and maintenance procedures. Overseeing multiple contractors and sites on a daily basis. Collaborating and working with municipalities of site requirements. Order site equipment. Responsible for managing clear wire build-out in the Las Vegas market. Company Name City , State Superintendent 10/2007 to 11/2008 Supervise crew from beginning to end of project. Schedule all inspections, permits on daily basis. Budget analysis of current and upcoming project jobs. Attend pre-construction meetings with customers. Order and manage materials & equipment. Create schedules for crews. Create construction schedule for customers Build and install communications sites Install electrical services to sites Install grounding systems related to communications sites Form up concrete slabs, for equipment and pour Climb towers to install communications antennas and coax Sweep Test coax to ensure installation, punch-list sites after completion. Developed standard operation procedures and quality or safety standards for tower installation work. Managed the development, design and construction of tower energy conservation projects to ensure acceptability of budgets and time lines, conformance to federal and state laws or adherence to approved specifications. Education High School Diploma 1991 El Dorado High School , City , State Skills administrative, Blueprint, Budget analysis, Budget development, budgets, budget, interpersonal communication, Compliance Manager, conflict resolution, CPR certified, client, customer satisfaction, Excellent
customer service, Dependable, design and construction, detail-oriented, direction, energy conservation, equipment maintenance, first aid, information technology, managing, market, materials, meetings, MS Excel, MS Word, multi-tasking, network, policies, improve process, Project management, quality, read, repairs, repairing, Safety, scheduling, supervision, Switch, switchgear, transformers, Utilities | CONSTRUCTION |
CONSULTANT Education and Training 2016 MPH, George Washington University Bangladesh Medical College, University of Dhaka City MBBS 2003 Community Medicine, Microbiology, Pathology, Internal Medicine & Psychiatry Skill Highlights Microsoft Word, Excel, and Power Point Professional Experience October 2015 to November 2015 Company Name Consultant Identified Growth Monitoring and Promotion (GMP) program implementation deficits and suggested recommendations for improvement Reviewed available project documentation to locate potential program gaps Conducted multiple field visits to four districts in southwest to observe and provide technical input to ongoing child nutrition activities with specific focus on GMP sessions Located gaps in program participation, and data reporting and monitoring Presented research findings at multiple points in time to relevant stakeholders and program officials. January 2002 to May 2003 Company Name Helped organize an initiative to prevent arsenicosis in Jalla, district of Brahminbaria. Dr. Rahman helped create public awareness of arsenic poisoning, encouraged people to drink arsenic free water to prevent arsenicosis, and helped organize an arsenic-free water delivery system to meet the community needs in collaboration with community stakeholders. Helped provide poor residents of Jalla free medical resources. Dr. Rahman gathered and distributed medical supplies, and provided physical examinations and consultations in collaboration with another physician. Public Health Campaign Volunteer, September 1998- May 2003 UNICEF & WHO in Bangladesh Participated in a campaign for creating awareness of ante-natal check-up and educating mothers to be about the importance of breastfeeding after child birth in rural Dhaka. Dr. Rahman conducted physical examinations, provided treatment and follow-up services, and disseminated information. Worked for the Expanded Program on Immunization (EPI), a program aimed at reducing mortality and morbidity from preventable diseases through vaccinations in many rural areas of Bangladesh. Dr. Rahman volunteered for five years during her medical studies and administered DPT, MMR, & BCG vaccinations, while speaking to residents and creating awareness. June 1996 to September 2003 Company Name Actively participated in community teaching programs about Eclampsia in rural Bangladesh. Eclampsia is a common problem due to lack of health awareness, health education, poverty, and superstitious beliefs. As a result of this campaign, Eclampsia was significantly reduced throughout Bangladesh. Dr. Rahman helped educate women about maternal health, provided treatment and follow-up services, and disseminated information. Worked for a campaign on the use of ORS (Oral Rehydration Solution) to reduce the death rate due to diarrhea followed by severe dehydration in rural Bangladesh. This campaign resulted in a reduction in the child mortality rate due to diarrhea and severe dehydration significantly. Dr. Rahman helped create awareness among the local communities through community engagement, provided educational resources, and helped distribute ORS kits. Red Crescent Society of Bangladesh Worked on multiple blood donation campaigns in Dhaka. Dr. Rahman helped collect blood that was donated, gathered and documented medical history of donors, and provided medical information as requested. Physician (Family Medicine), with Dr. Shahina Motalib, Dhaka, Bangladesh, September 2003- May 2005 Dr. Rahman treated patients, provided physical examinations, consultations, and follow-up services. Accomplishments Consulted for a World Bank-JSDF agriculture and nutrition project in Uganda Participated in public health programs organized by Red Crescent Society, UNICEF, WHO, and BMC Organized and conducted community intervention initiatives Worked with a physician for more than two years in the US Practiced for more than two years as physician in Bangladesh. Professional Affiliations American Medical Association, Member (AMA)
Registered Physician of Bangladesh Medical and Dental Council (BMDC) Languages Bengali(Native), English (Spoken, Written, Read), Hindi (Spoken), Urdu (Spoken) Skills Anatomy, Biochemistry, Oral, delivery, Dermatology, documentation, English, Family Medicine, focus, Genetics, GMP, health education, Hindi, Immunization, Immunology, Internal Medicine, Internal-Medicine, Excel, Power Point, Microsoft Word, Molecular Biology, OB/GYN, Ophthalmology, Pathology, Pediatrics, Pharmacology, Physiology, program implementation, Promotion, Psychiatry, Public Health, speaking, Read, reporting, research, SPSS, Surgery, teaching, Urdu, Written | CONSULTANT |
CLIENT SERVICE SPECIALIST Professional Summary Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management, Proven ability to see the “big picture” and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization. Core Competencies Personable professional with quick learning skills Ability to effectively work independently and with a team Excellent Communication Skills- Written & Oral Highly organized and dedicated person with positive attitude. Highly motivated self-starter who takes initiative with minimal supervision Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines Strong logical & analytical thinker with demonstrated talent for problem solving Thrive on challenging tasks in office environment. Confident, hard-working individual who is quick to assimilate new concepts and meet challenges Professional Experience Client Service Specialist Sep 2012 to Current Company Name － City , State Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website. Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts. Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live. Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours. Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations. Public Relations & Event Planning Intern Sep 2011 to Jun 2012 Company Name － City , State Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database. Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution. Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives. Solicited donations from sponsors by means of products and services. Marketing Assistant May 2011 to Aug 2011 Company Name － City , State Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials. Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals. Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts. Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues. Public Relations Associate May 2009 to Jul 2010 Company Name － City , State Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues. Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making. Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses. Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele. Honored recipient of the Timex Communications Excellence Award. Education Master of Science , Integrated Marketing Communications 2012 Roosevelt University － City , State , USA Bachelor of Arts , Mass Communications 2009 Babcock University － City , State , Nigeria Computer Skills Fundraising Software: Donorperfect Desktop Publishing Software: Adobe Photoshop Word Processing Software: Microsoft Office Suite Accomplishments Honored recipient of the Timex Communications Excellence Award (2010) | PUBLIC-RELATIONS |
SALES Summary Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships. Excel at building a loyal customer base to achieve both short and long-term organization sales goals. Highlights Superior communication skills Cheerful and energetic Effective team player Staff training and development Resolution-oriented Dependable and reliable Accomplishments Responsible for training new employees in all aspects of distribution and sales. Ensured one hundred percent compliance with all company rules and regulations. Established new accounts and client interaction. Monitored sales goals and expectations for multiple brands. Improved product placement at both on premise and off premise accounts. Managed quality assurance for all products within distribution. Maintained files for all individual accounts and products. Increased sales through effective customer communication. Experience Sales September 2008 Company Name － City , State Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner. Answered customers' questions regarding products, prices and availability. Collaborated with colleagues to exchange selling strategies and marketing information. Collaborated with members of other departments to complete sales transactions. Shared product knowledge with customers while making personal recommendations. City Manager April 2008 to September 2008 Company Name － City , State Successfully managed the activities of 12 team members. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Coordinated with airport vendors regarding fueling and catering logistics. Determined flight close-out times and completed and verified flight forms. Senior Corporate Travel Consultant September 2017 to April 2008 Company Name － City , State Planned travel arrangements for 200 executives and staff. Received and screened a high volume of internal and external communications, including email and mail. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Passenger Service Agent January 1995 to September 2007 Company Name － City , State h Communicated with customers daily h Committed to the assistance and support of others while maintaining a cheerful and helpful attitude h Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities h Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels h Dealt tactfully and effectively with difficult customers h Experienced in both customer service and supervisory positions h Worked closely with the inflight, flight dispatch, maintenance, and customer service departments through the operations positon to meet the needs of the customers h Experienced in handling emergencies, flight delays, diversions, and other related incidents h Handled incoming and outgoing communications, aircraft flight guards, and initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, and government shipments h Successfully completed civil aviation security course conducted by FAA h Assured flight safety during winter operations through deicing certification and training. Education Communications West Virginia State University － City , State 2002 United States Air Force Air National Guard － City , State Received Honorable Discharge from service Communications George Washington High School － City , State GPA: Assisted with organizing and participating in various community service projects Involved in several athletics programs Assisted with organizing and participating in various community service projects Involved in several athletics programs Skills Air Force 2, attention to detail, interpersonal and communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician | SALES |
HR SPECIALIST Summary Dedicated, Driven, and Dynamic with over 20 years of customer service expertise. Motivated to maintain customer satisfaction and contribute to company success with an emphasis in personnel and process management. Solid team player with proven ability to establish rapport with clients. Skills Type 50 wpm and 10-Key by touch Microsoft programs Word, Excel, Access, Outlook, PowerPoint Personnel management and Telephone inquiries specialist Excellent customer service skills with call quality and customer satisfaction as primary focus. Inbound and Outbound contact center experience Excellent oral and written presentation and seasoned in conflict resolution Experience Hr Specialist May 2007 to Oct 2008 Company Name － City , State Accenture Peopleline Email Management Team. Received inbound emails from clients as initial point of contact to answer questions related to HR policies, practices or to resolve issues. Helped the client by answering their inquiry, resolving their issue or routing their email to a caseworker for resolution. Recorded and tracked the client issue via the case management tool from initiation to resolution. Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments as well as actions taken. Customer Service Representative Mar 2007 to Feb 2008 Company Name － City , State Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments, as well as actions taken. Developed and implemented filing and delivery methods for FMLA and Short Term Disability documentation to respective global clientele. Facilitated communication for the Absence Management Team to clients and internal departmental teams. Organized and maintained payroll and people services database management system. Communicated to clients and internal/external departmental teams mitigated risks and resolutions regarding policy, transactions and other queries Call Centre Shift Supervisor Aug 2003 to Mar 2007 Company Name － City , State Answered and Dispatched calls for Medical and Professional clients in the San Antonio and surrounding areas. Provided call monitoring to ensure staff was adhering to quality call control. Maintained On Call books for various medical staff to ensure that the correct staff was contacted during after hours and weekends. Education and Training Certificate of Completion
*Business Administration 1997 Texas A&M Extension Services － City , State Skills 10-Key by touch, Type 50 wpm, filing, Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word | HR |
HR COORDINATOR Summary Motivated professional seeking a career in outsides sales. Self-starting, driven, persuasive, and positive attitude is sure to be an asset to any company. Trilingual: English, Spanish and French. Exceptional listening skills and customer focused attitude has proven to have profitable outcomes. Highlights Sales Strong lead development skills Goal-oriented Persuasive communication expertise Multi-task management Project Management Payroll System Expertise Creative Problem Solving Staff development/training Client relations Internal Auditing Reporting Business Development HRIS Expertise Accomplishments Top seller in several contests Consistently surpassed sales dollar quota Experience HR Coordinator January 2011 to Current Company Name － City , State Review federal and state laws to confirm and enforce company compliance for 9 offices Maintain all I-9 records, address inquires from employees and management regarding new-hire activity and ongoing employee relation issues Work with senior-level management to create fair and consistent HR policies and procedures Create and manage more than 285 confidential personnel records Run the semi-monthly payroll process Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments Successfully led key implementation for time and attendance, on-boarding and core payroll systems which led to reduction of overall cost and time Lead yearly open enrollment training sessions with employees on benefit program updates Work with outside vendors to enhance employee programs Support 285 employees at all levels, including executive leadership Conduct all new hire orientation and ensure all proper paperwork is complete Create monthly and weekly headcount reports for executives Arrange all travel itineraries for candidates and new hires Manage and maintain all time and attendance records HRIS administrator Enter all payroll maintenance Provide on-site training Event coordinator Ex-patriate liaison Ceate yearly compensation spreadsheets for executive review Communicate effectively with employees through email and Intranet announcements Maintain company congratulatory gift programs and dinners and much more... Server October 2009 to January 2011 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Server July 2004 to October 2009 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Instructor August 2004 to August 2006 Company Name － City , State Instructed two first year University French classes; Created and administered all assignments and exams; Recorded grades using Blackboard system; Led study groups to achieve maximum results; All students successfully completed the course with C or above; Recommended to instruct a two course prep my second year; Recommended to instruct a second level summer school course; Required to take three graduate courses in conjunction with instructing two courses; Held at least six office hours per week. Education Bachelor of Arts : Business Translation/French , 2004 Northern Illinois University － City , State GPA: GPA: 3.8 Business Translation/French Skills Carl Henry MODERN Sales Training, Client-focused, Effective communication skills, Event management, Leadership, Microsoft Office proficient, Self -starter, Troubleshooting, Problem solving, Organized, Detail oriented, Sensitive to customer needs, Ultimate Software Payroll and HRIS expertise, Kronos Time and Attendance expertise, Paychex proficient, NETtime proficient | HR |
HR CONTACT CENTER SPECIALIST Summary Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous. Skills MS Office Suite Self-motivated professional Team leadership Meeting deadlines Time management skills Experience 07/2016 to Current HR Contact Center Specialist Company Name － City , State Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required. Provide advice on how to complete requests and/or options for next steps based on scenarios. These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration). Maintain adherence to all audit/compliance and regulatory requirements. Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community. In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls. In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline. 10/2014 to 07/2016 Admissions Representative Company Name － City , State Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high
school and adult student prospects to determine their educational needs, concerns and interests. Closely assists and mentors students through the Admissions process. Ensure compliance with applicable Company policies and procedures, laws and regulations. Participates in school retention efforts by maintaining productive contact with his/her active students through graduation. 05/2014 to 10/2014 Recruiting Coordinator 03/2014 to 05/2014 Branch Coordinator Company Name － City , State Conserve database for storage and retrieval of assessments. Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients. On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data. Bring up-to-date payroll records by entering changes in exemptions, job title and departments. Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect
payroll operations by keeping information confidential. Compile interview packages for exempt and non-exempt; perform criminal background checks and other
duties as required in support of the team. Maintain and manage all front desk operations. Track and monitor branch applicant flow. Weekly data entry of all applications received. Manage and direct all office traffic. Answer and screen all incoming phone calls and transfer as needed. Schedule weekly orientations from the candidate pool identified by recruiters. Responsible for overall maintenance of the filing systems and other duties as required. Education and Training June 24, 2013 MBA : Business Finance Strayer University － City , State Business 4.0 Graduated with honors Finance May 7, 2011 Bachelor of Arts : Communication concentration Mass Communication Fayetteville StateUniversity － City , State Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude
*Dean's List Personal Information https://www.linkedin.com/in/e-april-bradford-14241955 Activities and Honors Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource
Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance
Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor
Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key
International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta
Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present:
Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014) Skills Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end Additional Information Additional Information
*https://www.linkedin.com/in/e-april-bradford-14241955 | HR |
SALES MANAGER Summary Friendly and enthusiastic with over six years of specialization in hospitality. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Able to work in a fast paced establishment and passionate about exceeding expectations. Highlights Client relations specialist Conflict resolution techniques Team management Meticulous attention to detail Skilled multi-tasker Deadline-oriented Management of remote employees Focused on customer satisfaction Efficiency Excellent verbal communication Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions, and orders. Experience Sales Manager 01/2015 － 07/2015 Company Name City , State Active Learning
Social Perceptiveness
Reading Comprehension
Computers and Electronics
Picker Amazon
Obtain merchandise from bins or shelves. Resolve customer complaints regarding sales and service. Cashier Zaxbys 09/2014 － 01/2015 City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Monitor customer preferences to determine focus of sales efforts. Plan parties or other special events and services. Perform marketing and advertising services. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Place merchandise on conveyors leading to wrapping areas. Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. Oversee regional and local sales managers and their staffs. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Receive payment by cash, check, credit cards, vouchers, or. 01/2014 － 07/2014 City , State 09/2010 － 01/2014 City , State Education May 2012 High School Diploma : General Business Ringgold High School City , State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
automatic debits. Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers enteringestablishments.
Answer customers' questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Stock shelves, and mark prices on shelves and items.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Post charges against guests' or patients' accounts.
Keep periodic balance sheets of amounts and numbers of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Compute and record totals of transactions.
Compile and maintain non-monetary reports and records. Skills advertising, balance sheets, calculators, cash receipts, cash registers, catalog, commodities, credit, Critical Thinking, Resolve customer complaints, Decision Making, Electronics, special events, features, focus, Inspect, Issue receipts, mark, marketing, money, policies, Reading, Read, real estate, Sales, scanners, staffing, tables, telephone | SALES |
ASSISTANT CHEF Professional Summary I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself. I want to excel in this field with hard work, perseverance and dedication. Education and Training Bachelor's Degree : Healthcare Administration Jan 2016 NEW ENGLAND COLLEGE , City , State GPA: Graduated Magna Cum Laude Healthcare Administration Graduated Magna Cum Laude Associate's Degree : Culinary Arts Sep 2005 ART INSTITUTE OF WASHINGTON , City , State Culinary Arts Skill Highlights Personal and professional integrity Relationship and team building Proven patience and self-discipline Effectively influences others Professional Experience Company Name City , State Assistant Chef 01/2012 to 06/2014 Led and trained workers of 4 in food preparation, service, sanitation, and safety procedures. Resolved customer complaints regarding food service. Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of services. Observed and evaluated workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Assigned duties, responsibilities, and work stations to 4 employees in accordance with work requirements. Conducted meetings and collaborated with other personnel to plan menus, serving arrangements, and related details. Company Name City , State SBA-Kitchen 07/2010 to 05/2014 Check the quality of raw or cooked food products to ensure that standards are met. Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Assists Executive Chef and Sous Chefs with preparing food for Presidential functions. Assists Chefs with preparing meals for the first family. Follow recipes and presentation specification as set by the White House staff and Executive Chef. Company Name City , State Restaurant Cook 08/2008 to 06/2009 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs. Company Name City , State Cook 08/2005 to 06/2008 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Substitute for or assist other cooks during emergencies or rush periods. Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches. Take and record temperature of food and food storage areas such as refrigerators and freezers. Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures. Company Name City , State Accounts Receivable 10/2003 to 08/2005 Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Code documents according to company procedures. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Company Name City , State Administrative Assistant 03/2002 to 10/2003 Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Make copies of correspondence or other printed material. Mail newsletters, promotional material, or other information. Skills Exceptional listener and communicator who can convey information verbally and in writing. Computer-literate with extensive knowledge, covering applications of word processing, spreadsheets and e-mail. Resourceful team player, which excels at building and trusting relationships with customers and colleagues. Problem-solver who can generate workable situations and resolve complaints. | CHEF |
PUBLIC RELATIONS MANAGER Summary A growing professional who blends academic training in recreation and sports management with hands on experience in operations, communications, media, and public relations. With a diverse background in the sports and event industry, I have gained an appreciation of what it means to work hard, manage time and roll with the punches. As a creative and logical hybrid, I tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn. Highlights 3.5+ years in sports & event industry Prepared press releases, event highlights, blog posts, media advisories & distributed news through various media channels Generated creative content for official websites, social media platforms, and emails Computer proficient in Apple, Windows, Adobe Photoshop, Cision and Vocus Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Accomplishments Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Experience 05/2014 to Current Public Relations Manager Company Name － City , State Main media contact for The Color Run, The Color Run Night and Electric Run Established mutually beneficial relationships between organization and media, sponsors, charities, and runners Member of creative content team generating copywriting and content for all social media platforms and website Created & distributed press releases, media advisories, and media packets for over 240+ events in North America Set up interviews between staff and media along with training the staff with talking points and FAQ's Updated press page on website, monitored Wikipedia page, and managed press email address Analyzed media coverage and compile comprehensive information about the company for the media 10/2012 to 05/2014 Winter Olympic Games Press Attaché Company Name － City , State * Prepared press releases, event highlights, media advisories, blog posts and distributed news on various media channels * Prepared, posted and maintained content for the official website, social media platforms and membership e-newsletter * Coordinated & facilitated athlete interviews, photo-shoots, video-shoots and appearances with local and national media * Creatively pitched stories to local and national media about athletes and organization * Assisted in creating and implementing fundraising initiatives directed towards membership and community * Main point of contact for media at 2014 Olympic Team Trials and assisted in all phases of planning & execution of the event * Handled all media requests, press conferences, questions, managing victory and event coverage for short track team * Facilitated interview requests between coaches, athletes, staff and the media * Managed relationships between organization and media while working closely with venue management 06/2012 to 10/2012 Foundation Associate Company Name － City , State * Assisted with charity section of official website and Foundation Facebook page * Scheduled and managed volunteers, 50/50 raffle program and silent auction for all home games * Planned and executed team fundraising events including Chicago Fire White Party, Bank of America Chicago Marathon, Fire Brews and Bites and Molly's Cupcake fundraiser 09/2011 to 06/2012 Front Office Intern Company Name － City , State * Planned, promoted and executed the Duke's Kids Club, Reading Wranglers program & team appearances in the community * Planned and executed post-game autograph sessions, watch parties and season ticket holder events * Assisted in merchandising and budgeting by running the team shop both in game and online * Assisted heavily with media relations in producing team game notes and post game notes 08/2001 to 06/2012 Red Rock Raptors U9-U17 Girls Soccer Teams - Assistant Coach Company Name － City , State * Prepared documents and filed pleadings in various Nevada courts * Interacted daily with clients to ensure their satisfaction with each case Leadership * Taught the game of soccer by providing technical and tactical skill training 2-3 times per week * Coordinated tournament, game participation and registered team players * Actively participated in all phases of the training, coaching, and preparation of the soccer team * Acted as Head Coach when necessary and as a mentor to young girls 05/2011 to 08/2011 Game & Team Operations Intern Company Name － City , State * Assisted with various pre-game and half-time promotions throughout the entire season * Secured pre-game color guard, national anthem singers, walk of champion participants and volunteers * Referee liaison for the 2011 CONCACAF-Gold Cup while also handling referee & team transportation Education Bachelors of Science : Recreation Management University of Nevada Las Vegas － City , State , US University of Nevada Las Vegas Las Vegas, Nevada // December 2012 * Bachelors of Science in Recreation Management with a concentration of Sports Management Certifications P.A Professional Affiliations of creative content team generating copywriting and content for all social media platforms and website Presentations Handled all media requests, press conferences, questions, managing victory and event coverage for short track team Skills Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations | PUBLIC-RELATIONS |
DANCE EDUCATOR Professional Summary Personable and proactive Clinical Mental Health Counselor and Registered Dance/Movement Therapist focused on building positive rapport with a diverse range of clients and adept at facilitating both individual and group therapy sessions. A critical thinker and detail-oriented with superior interpersonal skills. Core Qualifications DSM-V knowledge Group behavior and dynamics Group therapy, Expressive Art Therapies, and Dance/Movement Therapy Experience working with disabled persons. Experience with developmental disabilities Experienced working with adolescents, adults and geriatric population Eclectic psychotherapy approach Cognitive Behavioral Therapy (CBT) Dialectic Behavior Therapy (DBT) Clinical documentation- Avatar Developmental Designs trained Compassionate, empathetic, open minded, team player Professional Experience Company Name February 2012 to Current Dance Educator City , State Plan and implement a dance curriculum for an arts-integrated urban charter secondary school for students in grades 7-12. Teach daily lessons following the Rhode Island standards for education. Present all class material and policies accurately and clearly for five classes each semester. Use a variety of teaching methods such as lectures, discussions and demonstrations. Meet with parents and guardians to discuss students' progress at least once per semester. Enforce both classroom and administration policies and rules at all times. Established positive relationships with students, parents, colleagues and administrators. Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times. Assessed student progress weekly, monthly and quarterly. Monitored students for destructive or unhealthy behavior and reported concerns to guidance counselors. Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Company Name July 2012 to Current Dance/Movement Therapist - Clinical Mental Health Counselor City , State Planned an implemented a healing arts program, meeting the patient's level of functioning, in collaboration with the psychiatric care team to support patients as outlined in their treatment plans. Met with patients in group and 1:1 sessions utilizing Dance/ Movement therapy techniques to facilitate understanding and practice of coping skills; help foster and enhance communication, build self-esteem, creativity, socialization and physical movement for psychiatric patients. Provided evaluations to the care team on patient and family response to the program to enhance the quality of care. Worked with children, adolescents, adults and geriatrics who are suffering symptoms including depression, anxiety, physical, psychiatric, neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Company Name September 2014 to November 2014 Dance/Movement Therapist City , State Grant funded program. Provided dance/movement therapy for children and adolescents with developmental disabilities. Helped build communication skills, social and interpersonal relationships in a supportive community. Company Name July 2013 to November 2013 Mental Health Counseling and Dance/Movement Therapy Intern City , State Worked with adults with severe mental illness; schizophrenia, depression, anxiety, physical/psychiatric/neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Assistance in providing direct care and support to patients as outlined in their treatment plans. Observation and reporting of patient information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Delivering group therapy sessions with a variety of patients in groups Planning a series of movement sessions around a particular patient or group's requirements; helping patients emotional difficulties through the medium of movement. Company Name August 2011 to August 2012 Dance/Movement Therapist - Clinical Mental Health Counselor Intern City , State Assistance in providing direct care and support to students as outlined by their treatment plans. Worked with students ages 11- 18 years of age in a Charter school setting. Developed treatment plans, interventions, including IEP's and RTI's as needed. Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems. Acted as a role model for clients by exhibiting positive behaviors. Developed case files and treatment plans under the supervision of the clinical psychologist. Met with students in group and 1:1 sessions utilizing Dance/ Movement therapy and counselor techniques to facilitate understanding and practice of coping skills; help foster and enhance communication skills, build self-esteem, creativity, and interpersonal relationships. Implemented therapeutic plans for each child and recorded child's progress in case file. Observed and reported student information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Planned and implemented daily therapeutic activities including but not limited to; fitness, dance, art, and music therapy, teaching coping skills, relaxation techniques, and appropriate social skills. Company Name January 2004 to January 2011 Sole Proprietor/ Artistic Director City , State Complete operations of running a small business, including but not limited to; all financial procedures with particular attention to Federal, State, and local requirements. Hired and managed staff, students, and independent agents. Developed and implemented marketing plan for each new dance season. Organized and planned community outreach events. Planned and implemented weekly lessons, teaching movement skills, and choreography to children and adults of all dance abilities. Planned, organized and directed performances, including but not limited to; deciding on a theme, ordering costumes, choosing music, renting a venue, having all appropriate documentation completed such as fire marshal approval, insurance, printing and sale of tickets, hiring technical staff. Education Lesley University 2014 Master of Arts : Expressive Therapies City , State Dance/Movement Therapy with a specialization in Clinical Mental Health Counseling Rhode Island College 2004 Bachelor of Arts : Dance Performance City , State Professional Affiliations American Dance Therapy Association Andrea Rizzo Foundation National Dance Education Organization (NDEO): Former State Affiliate and Conference Presenter Dance Alliance of RI Rhode Island Association of Health, Physical Education, Recreation, and Dance (RIAHPERD): Presenter and Dance Educator of the Year-2008 Skills Counseling Skills: Eclectic Theoretical Approach- Client Centered Therapy, Gestalt Therapy, DBT- Dialectical Behavior Therapy, CBT- Cognitive Behavior Therapy, Mindfulness, and Expressive therapies. Interpersonal Skills: Empathetic, enthusiastic people person, compassionate, problem solving, great organizational skills, team player, creative and open minded. Expressive Arts Therapy: Dance/Movement, Music, Drama, Art Dance: Creative Movement, Modern, Ballet, Jazz and Tap Computer skills: Proficient in Microsoft Office Suite; Word, Publisher, Excel, Power Point, Google Docs and Avator. | ARTS |
CORPORATE DIRECTOR OF FINANCE Summary Profit-focused Director of Finance, an expert in cost reduction, forecasting and budgeting. Highly effective at encouraging outstanding performance from team members and colleagues. Skills Budgeting and financial management Superior time management Lean implementation Exceptionally organized Advanced financial analysis MS Excel expert Experience Corporate Director of Finance April 2014 to Current Company Name － City , State Manage yearly budget process for Great Wolf Resorts. Oversee quarterly production of board book which is distributed to executive committee and owners. Analyze budgets, financial reports and projections for accurate reporting of financial standing. Proposed and achieved cost savings by reducing labor and operating expenses. Train and develop a group of analysts. Assumed ownership of forecasting and strategic planning. Developed annual budgets in collaboration with eleven properties and executive teams. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed an annual budget that grew 22.9% in 2 years. Forecast operating costs for projects by strategizing with VP of Finance, Regional Vice Presidents and Chief Operating Officer. Hold two monthly calls with property director teams and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Managing team implementing a new budget and forecasting system. Senior Manager of Finance June 2013 to April 2014 Company Name － City , State Implemented labor management system. Manage financial analysts. Created labor metrics to compare lodges and a dashboard to be published weekly to ensure lodges were operating efficiently and in a profitable manner. Hold two monthly calls with property director team and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Senior Manager November 2011 to June 2013 Company Name － City , State Created a Key-Performance-Indicator Dictionary for expenses. Wrote and taught 'Business Basics' with Manager of Training in an effort to improve each property's business acumen. Worked with finance to create new forecast templates. Hold two monthly calls with each property's director team and Regional Vice President to review 30-60-90 day forecast and previous month's P&L statements. Operations Analyst March 2008 to November 2011 Company Name － City , State Implemented and ran monthly calls to review P&L's of each lodge with Regional VP, Corporate Director of Retail, Corporate Director of Food and Beverage, General Manager, and Director of Finance for each lodge. Created pro formas for potential new companies or business ventures and worked with Vice President of Development to ensure new companies would be run in a profitable manner. Implemented monthly reviews with new companies. Reviewed financial statement of companies we were looking to acquire and made suggestions on ways to improve their profitability if we acquired company. Created a Profit and Loss Statement for our Call Center along with a Forecast Income Statement and a 30-60-90. Also put into place monthly P&L Review with call center and forward looking reviews of forecast to ensure that we were being as efficient as possible. Reported and summarized information to CEO to be used in earnings Quarterly Earnings Call and Board Meetings. Worked with our Marketing firms and provided them with information and made suggestions on media placement in each DMA, looked at booking trends. Worked with Corporate Directors of each Department to develop addhoc reports when needed. Budget and Reporting Analyst February 2007 to March 2008 Company Name － City , State Promoted to Budget and Reporting Analyst, a newly created position. Worked with our Business Intelligence System, Datavision, to create a new way to budget and forecast. Maintained Excel based forecasting templates and Income Statements. Changed forecast and budget templates to help Directors of Finance at each Resort save 5-10 hours a month when forecasting. Worked with each lodge General Manager and Director of Finance during budget season. Put into place process of budget reviews between Regional Vice Presidents and General Managers of each lodge. Worked with Corporate Director of Spa to develop and present a new way to pay Spa Technicians that would save each lodge 10% on wages and produce higher productivity. Staff Accountant May 2006 to January 2007 Company Name － City , State Record inter-company journal entries, participate in monthly close process, track activity in balance sheet accounts and perform monthly bank reconciliations. Interact with companies with whom GWR has joint ventures with to ensure accurate financials. Worked as a team to start Dictionary of Expense Accounts. Took on a more active role in monitoring of fixed assets. August 2004 to May 2006 Company Name － City , State Enter payments into system, cut checks communicate with vendors, and review weekly aging. Cut five hours of work per week through better organization of Accounts payable. Identified areas of opportunity for savings and helped follow through on procedures to keep spending under. control. General Manager August 2002 to July 2004 Company Name － City , State Promoted to Regent Street McDonalds to improve its rating of F to an A. In August 2002 Regent Street McDonalds had decreasing sales; its yearly net sales were $1.65 million. In August 2003 its sales had an increase of 8%; by July 2004 it had another sales increase of 3%. Supervised 40 new crewmembers and new nine managers. Over saw hiring, training, and firing of employees. Did annual reviews on all managers and supervised crewmembers' review. Prepared yearly budgets, these budgets were reviewed and updated monthly. Education MBA : Accounting , 1 2009 Lakeland College － City , State Accounting Bachelor's Degree : Accounting Upper Iowa University － City , State Accounting Skills Accounts payable, Analyst, balance sheet, bank reconciliations, book, budgets, Budget, Business Intelligence, Call Center, Finance, financials, financial, firing, fixed assets, forecasting, General Manager, hiring, Director, Managing, Marketing, media
placement, Meetings, Excel, Profit and Loss, reporting, Retail, sales, strategic planning | FINANCE |
TRANSITIONAL HOUSING ADVOCATE Summary Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public. Accomplishments Facilitated Empowerment through Art classes for survivors Facilitated Healthy Relationship classes/Parenting classes Increased office organization by developing more efficient data base RPMS Coordinated office assistant functions for team of 3 employees Education Associate of Science : Truckee Community College - Psychology City , State 1995 Associate of Arts : Southwester Polytechnic Institute - General Studies City , State Interests Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims. Additional Information Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims. Skills Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation Experience Transitional Housing Advocate 09/2013 － Current Company Name City , State Provide case management (goal planning, safety planning, resources, regular home visits) Identify barriers to housing to prevent homelessness Provide on-going education about domestic violence and sexual assault issues Provide advocacy to help victims stay in their home (landlord tenant issues) Manage multiple sources of funding through T-housing grant to assist victims Mental Health Support Specialist 05/2013 － 09/2013 Company Name City , State Behavioral Services. Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement. Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments). Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques). Maintain documentation on each recipient served. Serve as a good role model to service recipients. Administrative Assistant 03/2013 － 06/2013 Company Name City , State Transcribe Tribal Council Meeting Minutes for the Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy. Community Liaison 06/2009 － 10/2012 Company Name City , State Victims Sevicest Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs. Explain program services, requirements and policy, procedures. Obtain and track client data though RPMS. Provide case management to victims in the safe house Provide peer counseling to victims in crisis, safety plans, goal plans Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies. Provide transportation and supportive services for clients to appointments and provide court advocacy. Coordinate and facilitate Healthy Relationship and Women's Empowerment groups. Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies. Gather, prepare and submit monthly and quarterly reports. Maintain confidentiality per policy. Elders Support Coordinator 05/2007 － 06/2009 Company Name City , State Elders Program. Elder Support Partner. Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to the granting agency. Conduct all client intakes and interviews, assess each client on homemaker needs. Assist Community Health Personnel with monthly luncheons and other elder related duties. Provide transportation to the elderly to various appointments. Technician III 01/2001 － 04/2007 Company Name City , State Interview and explain laws, regulations and policies to customers. Evaluate individuals for physical and mental abilities to operate motor vehicles. Oversee technicians who were in training for driver's license for durations of three months at a time. Provide customer service tactfully and diplomatically in difficult situations. | ADVOCATE |
ENGINEERING CONSULTANT Professional Summary To deliver value in a professional position in the oil and gas industry that utilizes my attributes and unique skillset. Long standing track record of outperforming management?s goals and milestones while reducing time, costs, and minimizing non-productive time. Incorporate both analytical and creative skills to visualize ideas, and find solutions and proactively avoid problems. In depth understanding of how mechanics and tools can be utilized for optimized functionality, economics, and safety, from experience on marginally productive plays where lowered and predictable costs were a key driver. Meticulous with invoices to ensure costs are accurate and what was agreed upon. Developed in-depth analytical and mechanical problem solving skills through years of field experience, comprehensive discussions with vendors, and learning/listening to those with more experience. Wealth of knowledge about timelines, workflows, costs, effective troubleshooting, and seamlessly integrating field and office personnel into a unified team from righand experience and field engineering experience. Continuously consider HSE and regulatory facets and how to implement them without unduly disturbing operations, when possible. Accomplishments Developed Unit?s drilling program in this area. o To date, Drilled Unit?s longest lateral (6,891?), fastest GW well (17.54 days spud to TD), and only 8.75. lateral. Cleveland Play: o Developed Unit?s drilling program in this area. SOHOT Play (Grady County, OK): o Developed Unit?s drilling program in this area. o Drilled Unit?s fastest Medrano well to date (19.35 days spud to TD). Regularly put in charge of developing the drilling programs in Unit?s new core plays and drilling one-off and two-off wells. Proficient in Wellview reporting software. Directed increased expectations and new standardization for reporting requirements in the field and office across drilling, completions, and production groups. Worked closely with the Wellview Master User to make appropriate changes. Field Engineer (and continued Drilling and Completions Engineer), Unit Corporation, Tulsa, OK Sep 2008 " Mar 2011 Unit?s field representative (completion/frac consultant) to prepare for frac jobs, flowback, and putting on pipeline to handover to the Production group. Relief pumped a route in Western Oklahoma for eight months. Drilling Consultant rotation for twelve months on the same rig I performed Drilling Engineer duties for. Safely and efficiently P&Ad 80+ wells over including one in the middle (literally) of the Washita River, encompassing all regulatory requirements, bidding and awarding work, overseeing operations, selling/transferring/disposing of reclaimed tubulars and surface equipment, location reclamation, and making good on surface owner relationships Worked with surface owners to access property to stake wells, resolve ROW concerns, and settle surface damages " liaison between surface owners and Unit?s Landmen. Designed, bid, and awarded dirt work and confirmed final location was built as expected and suitable for the drilling rig. Drilling and Completions Engineer, Unit Corporation, Tulsa, OK June 2007 " Sep 2008 Designed completion procedures for the wells I drilled (perf intervals, acidizing, frac job, etc). Work closely with Production Foreman to ensure optimal communication between field and office. Communicate closely with drilling consultants to confirm office and field are on the same page. When problems occur, drove to rig site to be Unit?s onsite representative. Worked with team to confirm well was drilled and completed in a manner that maximized benefits to long term project goals. Intern, Unit Corporation, Tulsa, OK Sep 2005 " June 2007 Handled all regulatory paperwork and ensured compliance for the drilling and completion engineers. Helped gather preliminary offset data for drilling engineers through a variety of software packages and resources. Prepared/requested bids for mud programs, cement program, directional, etc. Confirmed accuracy before passing along to engineers. Heavily involved in implementing Wellview software across Unit?s drilling department (field and office) and setting up custom reports to match Unit?s reporting requirements. Wrote training manual for drilling consultants. Trained Completion and Production Engineers as requested. Derrickhand, Nabors Drilling, CO Dec 1999 " Apr 2003 Calculated/measured mud properties and adjusted chemical additives accordingly. Repaired, maintained, and supervised mud pumps. and other solids control equipment operational status. Assisted driller and tool pusher in daily operations of drilling rig. Helped coordinate work efforts of three subordinate employees. Experience Engineering Consultant July 2015 to Current Company Name － City , State Fulfilling a variety of engineering needs for clients " reservoir engineering, acquisitions & divestitures, company/prospect valuations, production engineering, drilling engineering, data compiling and ?clean-up. services, etc. o Using a diverse assortment of software packages " ARIES, Powertools, Petra, HIS Enerdeq, Drilling Info, Wellview, etc. Staff Production Engineer February 2015 to July 2015 Company Name － City , State Worked with an older Permian well set riddled with inefficiency issues in the Midland Basin, cleaned up the billing structure and obscure routing issues, and identifying/addressed many HSE issues. . Experience with Production Explorer, IHS, PHD Win, and Drilling Info software packages to complete work. . Took up an initiative " which was unsuccessfully addressed in previous years " to get the field staff up to date with technology and digital record keeping, and made significant progress in jumping some of the hurdles to work together. Senior Drilling Engineer March 2011 to February 2015 Company Name － City , State Marmaton Play:. o Drilled Unit?s longest lateral (9,870?) and fastest well (8.71 days spud to TD) to date. o Over the first 18 months, reduced average spud to RR from 30+ days to 13.14 days, DHC from $2.1MM to $1.37MM, and reduced outliers by 68%. o Dramatically outperformed offset operators in all metrics " spud to TD days, DHC, and outliers. Education Bachelors : Mechanical Engineering University of Tulsa Mechanical Engineering Publications Horizontal Marmaton Wells in Beaver Co, OK " Drilling Improvements and Lessons Learned?, AADE National Technology Conference and Exhibition, Cox Convention Center, Oklahoma City, OK, 27 Feb 2013. Lecture. While unsuccessfully seeking leads on a prospective drilling improvement system, two companies very shortly thereafter implementing the exact idea described, with one filing a patent and pursuing commercial development. TRAINING Landmark ARIES Fundamentals. Dustin Simmons Advanced Sucker Rod Lifting for Gas Well Deliquidification. Norman W Hein Jr Marginal Well Commission: Open Hole Log Interpretation. Gary W Batcheller Petroskills: Gas Well Deliquidification. Dr. James F Lea Oil Well Blowout Prevention Systems School, OU, (IADC WellCAP). Glen Wanzer Leadership Essentials. Kurt Webber Halliburton Drill Bits & Services: Drill Bit Technology Seminar. Multiple lecturers K&M Technology: Extended Reach Eng. Design and Implementation Course. Multiple Lecturers Blade Energy Partners: Principles of Tubular Design. Stan Mason PTTC: Completion & Stimulation(s) of Horiz. Wells in Tight and Unconv. Res. Larry K Britt Society of Petroleum Engineers: Drillstring Design. Frank J Schuh Baker Hughes: Drill Bit Technology Seminar. Multiple lecturers Baroid: Drilling Fluids Technology. Multiple lecturers Murchinson Drilling School: Operational Drilling Technology Course. Bill Murchinson Skills acquisitions, billing, clients, Explorer, Win, PHD, progress, record keeping, routing | CONSULTANT |
CONSULTANT Summary 7 years of professional IT experience with Masters degree in computer applications; worked mainly with Java (JEE) programming languages. Passionate about Clean code programming skills and Emergent design techniques. Hands on experience with Test-driven development (TDD) and Behavior-driven development (BDD) with test automation scripts to deliver high quality product. Good java performance improvement and reliability experience. Good knowledge to achieve high-availability and Continuous Integration. Good understanding of Relational and NoSQL databases. Experienced with development processes using Agile, Scrum. Well versed with Deutsch culture and traditions, worked with Deutsch clients and colleagues for more than five years and stayed in client location (Berlin, Germany) around for two years. Passed German A1 language certification exam and currently pursuing A2. Highlights Java, JEE (Web Services, JSP, Servlet, Struts, JDBC, JMS, MDB, JMX) Spring Ioc, Spring MVC (REST), Spring Security, Spring Remoting, Spring AMQP. Hibernate,MyBatis, Maven, Mockito, WireMock. JMeter, Gatling, JUnit RabbitMQ, IBM MqSeries. Service Oriented Architecture (SOA) Enterprise Service Bus (OSB), Business Process Execution Language, SoapUI BPEL), Web services, XML, XSD, XSLT, XPATH, Xquery, SOAP. Spring MVC - RESTFul services with JSON and XML Web Servers/Tools Tomcat - Eclipse/Spring tool suite (STS), Maven Jetty Plugin Oracle Weblogic 11g - SOA Server - Jdevelopper 11.x Oracle Weblogic11g - Oracle Service Bus (OSB) (OEPE) Websphere Application Server -WAS 7.0/WAS 6.0 - RSA(IBM) Rational Application Developer RAD 6.0(IBM) Database: Oracle 11g, JAVADB - DERBY, HSQLDB, MySql Scripting language JavaScript, HTML Version control Git-Stash, Subversion (SVN) Other utilities UML - Enterprise Architect 7.5 (EA) LDAP - Jexplorer, MQExplorer, Atlassian stack- JIRA, Bamboo and Confluence, Puppet Development Platform / Operating Systems Mac OS, Windows 2000/XP/windows7, Linux Quality Assurance and Robustness Sonar, performance improvement using JProfiler and VisualVM. ELK stack and Java melody for API monitoring. Experience Company Name January 2013 to March 2015 Consultant City Project - Identity and access management (IAM) ADP Dealer services provide services to Automotive dealers with the help of various web based application. Identity and access management provides Authentication, Authorization, user management,user provisioning, Single Sign On (SSO), Federation Services and OAuth to these applications. Designed & developed RESTFul APIs using Spring framework. Secured APIs with Oauth2.0 and Basic Authentication protocol. Implemented RabbitMQ for API Integration thru Spring AMQP and Spring Integration. Implemented pivotal GemFire (In-Memory database) to achieve high-performance and to handle high load on Authorization service. Implemented MyBatis as persistence framework for Identity service. Used Oracle RDBMS as user store, implemented Liquibase for identity and authorization. Improved meaningful unit test coverage till 90+ %. Organized QA and Wrote integration test cases and performance test cases using JMeter and Gatling (Scala) respectively. Used Mockito and WireMock as a mocking framework. Improved API performance by 200%. Worked metrics/monitoring tool like ELK (elasticsearch logstash kibana) stack for API Dashboard. Used CA Siteminder for Authentication and as SSO provider. Implemented several Java Utilities as a part of innovation which helped team. Many times Showcased working software to Product management and stack holders. Enthusiastic about learning new web technologies and train team on it. Company Name October 2010 to December 2012 Senior Associate Software developer City T-System GmbH is a software arm of Deutsch Telekom (T.com), it provides vast variety of telecom solutions. Cognizant and T-Systems are strategic business partners. Sofia is a telecom provisioning system. It is developed to provide a management console to manage various element managers like CUCM, Novatec and Cisco Voice Gateway. Sofia provisioning system gets orders from various external system. According to order, Sofia provisioning system delegates those orders to respective modules. Implemented SOAP web services utilising Oracle SOA suite. Implemented MDS as repository for Schema and WSDL. Used Jdeveloper to implement Business process execution language (BPEL). Used Oracle Service Bus (OSB) for service integration. Implemented various services for IP phones like call waiting, Call Forwarding, Speed Dial and Change PIN. These services are exposed as XML RESTFul services using OSB. Worked on Spring MVC application for Sofia UI. Created Database adapters on top of database Objects in OSB. Implemented a utility for data synchronization to synch data between various external systems and Sofia database. Learned completely new technology like OSB and provided training and coaching to the team members. Project - Business logic Technique (BL-T). Company Name October 2007 to October 2010 Associate City BL-T is an OSS system from T-Home to investigate and Reserve DSL connection at the any place in Europe on the basis of parameters like telephone number. It acts as an intelligent interface between the NorthBound systems and the SouthBound systems. Implemented services S1, S2, S3, S4 ... for NorthBound systems. Each of the above mentioned services are meant to carry out special process in the PreOrder. The end result of the entire process is a PreOrder to be updated in E2E. Implemented services integration using (JMS) and MDB in the form of XML messages over IBM MQ Series. Used XBEAN for message transformation. Implemented BL-T Admin console using HTML, JSP, JavaScript and Struts Framework. Education RGPV University June 2004 Masters of Computer Applications India Vikram University June 2001 Bachelor of Commerce India Languages Fluent in English and Hindi, Basic German(A1). Skills ADP, API, Architect 7.5, Automotive, Basic, Business Process, Cisco, coaching, com, CA, Version control, Database, DSL, Eclipse, Fluent in English, XML, Gateway, German, Hindi, HTML, IBM, IBM MQ Series, IBM MqSeries, innovation, IP, Java, JMS, JSP, JavaScript, JDBC, JSON, LDAP, Linux, logic, Mac OS, Memory, access, windows7, Windows 2000, MVC, MySql, Enterprise, Operating Systems, Oracle, Developer, OSS, Product management, QA, Quality Assurance, RAD 6.0, Oracle RDBMS, Servlet, Scripting, SOAP, strategic, Struts, telecom, telephone, phones, Tomcat, UML, Utilities, Web Servers, Weblogic, Websphere, XSLT | CONSULTANT |
RESERVATIONS AGENT/FRONT DESK AGENT/GUEST SERVICES AGENT/PBX OPERATOR Summary Highly motivated and effective Sales Representative/Administrative Assistant with
extensive experience in
hospitality and office settings. Excel at organization and multi-tasking in fast paced,
dynamic, and fluid
environments. Accomplished in managing and coordinating various tasks and schedules.
Proven successful in
designing and executing community building and fund-raising events and activities. Strong
team member,
capable of leading and motivating others.
Very detail oriented and professionl Skills amp; Strengths Executive & Administrative Support ~ Fluent in English, Farsi, Urdu, and Hindi Customer Service ~ Telephone & Front Desk Reception Organization ~ Filing, Database & Records Management Research ~ Microsoft Office Lightspeed Starguest Experience Reservations agent/front desk agent/guest services agent/pbx operator January 2016 to Current Company Name － City , State Generate booking requests and passenger attraction/transportation bookings
Answer and screen customer calls
Explain and sell our transfers and day tours, including up selling services
Process payment and attraction ticketing
Resolve product or service problems
Data entry and inventory accounting
Greet guests and complete the registration process to include, but not limited to,
inputting and retrieving information from the computer, confirmation of guest information
and room rate, selection of rooms, coding electronic keys, promoting marketing programs,
providing a welcome packet and ensuring guest knows location of room and/or has a bell
person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services
are correctly accounted, using the point-of-sale system, handling money, processing credit
and debit cards, accepting and recording various forms of payment, converting foreign
currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room
categories, room rates, packages, promotions, the local area and other general product
knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room
occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and
efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest
satisfaction
Receive, input, retrieve and relay messages to guests. Answer heavy volume phone calls. Work closely with Housekeeping, Engineering Department
Assist operations manager and sales department with adminitrative duties. Customer Service Lead January 2015 to January 2016 Company Name － City , State Welcome and greet customers, modeling a positive customer service spirit while exhibiting
a friendly and helpful attitude
with customers and associates. Work with the store management team to set expectations
and achieve service standards at
the front of the store through high quality storefront presentation and through
empowering associates to ensure customer
satisfaction. Provide leadership to Service Associates working at the registers and
coordinate register activities. Partner with
store management to interview and hire new team members. Contribute to maintaining a safe
and secure store environment. Serve as Manager on Duty by providing store leadership during a closing shift. Sales Representative January 2013 to January 2017 Company Name － City , State Order, maintain, and replenish merchandise apparel at eight (8) high-volume Southern
California retail stores. Provide
customer service, as needed, to promote product sales and communicate effectively with
clients, other sales representatives,
and the CEO. Take warehouse inventory and process, label, and sort warehouse shipments. Human Resources Assistant January 2012 to January 2013 Company Name － City , State Provided administrative and coordinator services within the Human Resources department,
as well as performed
administrative tasks for the accounting and engineering departments. Additional
responsibilities included answering
phones, updating employee information, maintaining and ordering company supplies, enter
company-wide timesheets,
scheduling meetings, coordinating luncheons and company-wide events, ensuring seamless
employee communication,
conducting security screenings for site entry, and record keeping. Assigned to provide administrative and coordinator services to CBRE, the facilities
management company for the Edwards
LifeSciences Headquarters. Coordinated with accounting department for payroll, tracked
and managed time sheets, billing,
invoices, packing slips, and utility bills. Communicated with vendors for month-end aging
reports and statements. Handled
heavy volume calls and emails from clients regarding facility needs. Created work orders,
scheduled events, addressed basic
maintenanceneeds and supply requests. Communicated with facilities engineers, clients,
and vendors. Created, activated,
and deactivated facilities access badges, dealt with security, parking, and Human
Resources issues. Human Resources Assistant January 2004 to January 2006 Company Name － City , State Aided with the oversight of 93 employees and 30 attorneys. Handled multifaceted clerical
tasks including data entry, records
management, billing and communications. Supported in the planning and coordination of
Human Resources (HR) activities;
compiled and organized personnel records and confidential employment records. Assisted
with the administration of day-today
HR operations, departmental developments, HRIS, employee relations, training and
development, benefits, compensation,
executive administration, and recruitment. Education and Training Associates Degree Saddleback Community College － City , State Legal Administrative Assistant Certificate South Coast College － City , State Skills accounting, administrative, Administrative Assistant, Administrative Support, basic, benefits, billing, clerical, closing, credit, clients, customer
satisfaction, Customer Service, Data entry, Database, debit, employee relations, Fluent in English, facilities
management, Farsi, Filing, forms, Hindi, HRIS, Human
Resources, Human Resources, HR, inventory, leadership, Legal, marketing, meetings, access, money, Microsoft Office, modeling, payroll, personnel, coding, quality, Reception, record keeping, recording, recruitment, Research, retail, selling, sales, scheduling, store management, Telephone, answering
phones, phone, transportation, Urdu | APPAREL |
DIRECTOR OF BUSINESS DEVELOPMENT Summary SALES & BUSINESS DEVELOPMENT LEADER Sales & Business Development Leader with career track of driving substantial profit margin and sales growth through strategic leadership and client development. Noted record of delivering revenue growth through devising strategies, expanding market opportunities and establishing brand recognition. Recognized for ability to utilize innovative sales techniques to enhance business practices and improve productivity and profit results. Strengths in forging client and vendor relationships focused on driving bottom-line results and top-line performance. Skills Business Development & Sales Leadership *
Client Development * Strategic Planning * Market Expansion Team Building
& Leadership * Client Engagement * Market Analysis/Competitive
Positioning * Sales Presentations Sales Forecasting * Vendor
Sourcing/Relations * Change Management * Process Improvement * Profit
Improvement Experience January 2014 to January 2018 Company Name City , State Director of Business Development Director of Communications Progressed through roles based on performance and contributions. Led the development of strategies and tactical plans for driving sales and market share growth. Facilitated meetings with prospective and existing clients to conduct presentations and promoted event support and transportation services. Held direct accountability for all activities related to new business development, market expansion and account management. Partnered with executive leadership in devising strategic plans for expanding market and securing new business opportunities to maximize profit margin. Utilized various sales techniques, including warm calling, cold calling and networking to secure new business. Secured 4 new full-time accounts for event/transportation services, driving an 80% increase in business growth; achieved and maintained a 95% customer retention rate. Drove an increase in customer satisfaction rate to 90% by implementing and executing client engagement initiatives, as well as providing close, personalized service. Led the implementation of new systems and technologies to drive operational improvements, including VoIP system and Outlook email, both of which integrated with the Act! database system. Spearheaded the transition from manual to electronic systems, driving 5% cost reduction. Created and implemented numerous digital documents and forms to streamline operations, including written proposals, credit card authorization forms, transportation booking forms and workflow tracking sheets. Designed and implemented an onsite valet operational, logistical and traffic flow plan for use at a new location. Developed digital process for drivers to submit their hours and other information for billing usage. Built and managed strong vendor relationships to support event logistics; increased vendor network by 20%, negotiating favorable contracts to maximize profitability. Introduced a new staffing program, When I Work, which led to an increase in functionality and accountability and boosted overall employee participation and engagement. Screened, interview and qualified all employees for hire, recruiting new candidates to support staffing needs. Coordinated, supervised and managed teams of up to 30 responsible for coordinating and executing all logistics for large-scale private events. Monitored driver qualifications to ensure compliance with DOT (Department of Transportation) requirements; created and maintained DOT ledgers to support auditing procedures. Oversaw the planning of parking and transportation logistics for large public and parking events; coordinated ground transportation schedules and secured parking space as required. January 2013 Company Name City , State Inside Sales Representative Executed sales activities across Denver market, qualifying and prospecting investors for high dollar oil and gas investments. Utilized cold calling to identify and capitalize on potential new business opportunities. Interacted with prospects to inform them of new and current drilling projects to secure new partner relationships. Achieved 150% of weekly qualification quota by conducting 400+ cold calls daily, as well as exceeding established mailing target by 25%. January 2009 to January 2013 Company Name City , State General Manager Provided strategic leadership of operations at 2 retail locations, including production, performance, quality and service management. Hired, trained, developed and managed a team of 12, providing ongoing coaching and support to ensure optimal performance. Coordinated and maintained staff schedule to ensure adequate coverage. Held accountability for inventory control, customer service, marketing and compliance management. Drove 500% sales increase throughout tenure by introducing targeted marketing strategies and customer engagement initiatives. Sourced and secured local vendors and negotiated favorable contracts, yielding ~$20K in annual cost savings. Led the implementation of a new POS system and new labeling system to streamline retail procedures. Implemented a new process management tracking system to ensure accurate inventory control. Built relationships with outsourced marketing team to develop print advertisements and marketing strategies. Partnered with IT team to build a new website for driving brand exposure and potential client reach. January 2008 to January 2009 Company Name City , State Assistant Manager Supported the attainment of daily goals by assisting in overseeing the coordination and execution of sales, customer service and inventory management functions. Supervised and support a team of sales associated, training and coaching them on sales and marketing techniques. Tracked shipments and inventory levels, developed promotional marketing campaigns and monitored sales to ensure overall performance. Exceeded challenging sales goals by 30%+ by promoting and upselling products. Education and Training UNIVERSITY OF COLORADO City , State Bachelor of Arts : Business Administration Business Administration Skills account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP | BUSINESS-DEVELOPMENT |
ASSISTANT STORE MANAGER Core Strengths Visual retail experience in fashion and design Experience in store remodel, store reopening, store transition Stamina to engage in frequent lifting Ability to interpret a variety of diagrams Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Outlook Adobe Photoshop, Karat, CAD, Easy Weave, Easy Knit, Color Reduce and Clean Fashion Illustration, Flat Pattern Design Work Experience 10/2010 to Current Assistant Store Manager Company Name － City , State Coached team to increase sales to a 2.4% growth over last year. Analyzed sales daily to develop daily goals for the store and associates. Prepared monthly scorecard for TM visit resulting in a average score of 95. Focused on Bailey's mission to be the friendliest store in the mall increasing store's conversion 25% over last year to 26.6% for the year. Created training to bring awareness of additional categories. Lived the core values set by the Bailey's. 10/2010 to 10/2013 Assistant Store Manager Company Name － City , State Drives for positive results through effective coaching and reacting to the needs of the business. Builds and develops high performing teams by setting challenging goals and holding associates accountable. Consistently maintains and grow a personal base through the use of client books. Implements the monthly VMG to make sure the store is visually appealing and help build upts. Prepare, directs, and participates in weekly management meetings. Positively and consistently demonstrates a neat, professional, and fashionable image. Performs all other duties and responsibilities as directed by the SM, DSM, and RSM. 04/2008 to 10/2010 Assistant Store Manager Company Name － City , State Ensure Making Women Feel Beautiful is the top priority at all time. Understands and demonstrates Chico's FAS, Inc Values with both customers and team. Maintains constant and timely communication with the SM. Prepares weekly and monthly communication for recap with the SM. Able to perform all functions in the Guiding Principles for Stores (GPS) and MARS Principles for Stores (MPS). Encourage and coaches the store associates in developing their retail skills. 02/2007 to 04/2008 Department Manager Company Name － City , State Efficiently manage everyday activities including daily maintenance and inter-department projects. Implement all key impact statements, monthly and seasonal merchandise, according to standards, with primary goal of projecting the store as best in the defined market. Rotate merchandise to create fresh statements based on sale promotions and new inventory within point of purchase categories. Schedule associates with corporation set labor hours to ensure all department needs are efficiently met. Conduct preliminary interviews in absence of Training Supervisor. Assist with training new associates from performing basic transactions to core recovery standards. Provide excellent customer in a timely manner often acting on customer dissatisfaction in absence of store manager. Tracked daily diamond inventory including checking in new diamond and other fine jewelry inventory. 11/2005 to 01/2007 Department Manager Company Name － City , State 09/2002 to 11/2005 Visual Merchandising Specialist/Retail Sales Company Name － City , State Coordinate effective interior displays that are sensitive to customer and market needs, ensuring company fashion trends are implemented. Implement seasonal set/sell planners with strong focus on wall and aisle statements with critical attention to trends and color direction. Assist Visual Manager in implementing and executing effective and compelling visual presentation and merchandising of store. Assist Visual Manager in merchandise changes, planogram layouts, overall maintenance of visual displays in the store. Update and maintain store visuals according to corporate standards. Plan floor moves, fixture placement, and other visual display placement, arrange displays and fixtures on the selling floor. Oversee placement of all merchandise and fixtures in the house wares and children's departments. Guide customers through the gift registration process based upon their specific wants. Educational Background December 2002 Bachelor of Science : Textile Products Design University of North Carolina at Greensboro － City , State Textile Products Design 3.4 Skills Adobe Photoshop, basic, CAD, coaching, Color, conversion, client, direction, Fashion, focus, GPS, Illustration, image, inventory, market, MARS, meetings, merchandising, MS Excel, Microsoft Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, neat, retail, selling, sales, store manager, Supervisor, visual displays, visual display | APPAREL |
REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT Professional Summary Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose. Skills Negotiation Business planning Staff Management Business Development Strategic planning Financial Management Sales and marketing Leadership Adaptability Customer Service Organization and Time management Creative Enthusiastic Work History Regional Banking District Manager Vice President Company Name City , State June 2011 to Current Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Monica area Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits. Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations . Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes. Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches. Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry. Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development. Modeled best practices for sales and customer service. Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team. Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals Branch Manager Vice President Company Name City , State April 2007 to June 2011 Encouraged employee development and promoted management staff from within. Supervised branch operations and made continuous improvements in each area. Utilized up-to-date information to make effective decisions governing bank operations. Set risk management policies to mitigate bank losses. Defined strategies and made proactive adjustments to maintain results. Provided direction and leadership to all employees . Upheld stringent bank standards for loans, money handling and legal considerations. Represented bank at community events to establish strong ties and promote business. Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities. Performed banking, business administration and financial tasks to guarantee five-star service for clients. Developed strategic plans for day-to-day financial operations. Supported Regional Bankign Distirct Manager with special projects and additional job duties. Built and maintained productive relationships with internal and external customers and partners to facilitate business success. Service Manager Assistant Vice President Company Name City , State August 2005 to April 2007 Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches. Met with customers to discuss service needs and develop effective and practical solutions. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management. Contributed to development, implementation and execution of maintenance programs. Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time. Lead Teller Company Name City , State June 1999 to August 2005 Mentored newly hired team members on appropriate responses to patron questions. Investigated and promptly resolved issues with patron accounts. Created teller schedule to keep weekly and weekend shifts properly staffed. Replenished ATM funds in empty canisters prior to validation process. Introduced customers to other bank team members to help meet financial needs. Identified potential needs through observation, questioning and listening. Provided customers with appropriate literature on banking products and services. Answered inquiries regarding checking and savings accounts and other related products. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Conducted regular proof work and followed up on chargebacks and deposit corrections. Counted, verified and handled bank deposits and armored car transactions. Maintained friendly and professional customer interactions. Established rapport with new clients to increase satisfaction and loyalty. Education Bachelor of Arts - Psychology University of California - Los Angeles City , State June 2004 | BANKING |
INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary
Senior Information Technology
Professional with more than fifteen years of experience directing and managing
large and complex IT Operations and Data Center. Resourceful thinker,
methodical problem solver, and analytical in all facets of technical
management. Proficient at educational and advanced enterprise related technology
solutions. A strong, decisive leader who leads by example and hardworking
professional focused on results and details. Fully bilingual in English and Spanish.
Core Qualifications IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State Oversee and lead the Infrastructure & Operations IT Service, 24x7. This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database. Performance management and KPIs. Key Accomplishments: Oversees a department of 140 contractors and employees. Manages infrastructure data network of 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects. Company Name October 2009 to January 2010 Information Technology Director City , State Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel. Key Accomplishments: Managed Data Center for 900 employees. Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives at the Department of Labor. Company Name July 2004 to August 2009 Senior IT Project Manager City , State Delivered technical direction for a multimillion dollar Monitoring and Controlling System. Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island. SCADA - Supervisory Control and Data Acquisition). Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems. Career Notes. Company Name January 2003 to June 2004 IT Business Consultant City , State
Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to August 2004 Information Technology Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations. Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to June 2003 Professor City , State Taught courses in (1) Optical Networking; (2) System Analysis and Design. Company Name September 1999 to August 2003 Professor City , State Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases. Education Capella University Ph.D. : Organization and Management City , State , US Inter American University Educational Computing City , State , US Educational Computing University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers Languages Fully bilingual in English and Spanish. Additional Information Awards & Honors
Computerworld Honors Award Laureate Medal, California, April 2001.
Chamber of Representatives of Puerto Rico- Achievement Award, June 2000.
AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment | INFORMATION-TECHNOLOGY |
KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF Professional Summary Fast-learning recent CNA graduate , fast-paced, enthusiastic about working in a hospital , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times. Licenses Fundamentals of Caregiving First Aid and CPR Dementia Training Mental health Training Nurse delegations CNA License Skill Highlights Understands mobility assistance needs Charting expertise Understands medical procedures Trained in grooming and bathing assistance Documentation procedures expert Trained in catheter change and preparation Quick problem solver Patient positioning understanding Chart preparation/filing aptness Body mechanics competency Alphabetical/numerical filing mastery Adept in oxygen machine maintenance Feeding assistance specialist Enthusiastic caregiver General housekeeping ability Professional Experience April 2012 to January 2013 Company Name City , State Kitchen Utility Worker/Evening weekend chef Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety. January 2013 to April 2013 Company Name City , State Caregiver/PCA Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety. April 2013 to Current Company Name City , State Caregiver Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. April 2014 to August 2014 Company Name City , State Attendant Counselor I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs. April 2015 to October 2015 Company Name City , State Med Tech Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. October 2015 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment. Education and Training 2012 Orting High School City , State High School Diploma Skills Patient-focused care Compassionate and trustworthy caregiver Detail-oriented Effectively interacts with patients and families. Hospice care provider Preparation of healthy meals and snacks Catheter preparation and change Charting and record keeping | CHEF |
SALES ASSOCIATE Experience 04/2016 to Current Sales Associate Company Name － City , State Help customers with their pet problems and assist them in choosing the right products for their pets. 06/2014 to 08/2014 Office Secretary Company Name － City , State Organized a storage area
full of papers and transferred them into the computer for easier access. Helped
run errands for my co-workers and my boss. 02/2014 to 04/2014 Waitress Company Name － City , State Waited on customers and cleaned necessary thing as instructed. Assisted in the preparation of some dishes. Education and Training 2017 High School Diploma : Communication Arts, Graphic/Advertising Design Edward R. Murrow High School － City , State Took various media classes such as graphic design and multimedia design Am looking into majoring in advertising or graphic design Languages I am fluent in two languages; English, Russian. I know basic lines in French and can read some works in French. Skills Can use Photoshop and Illustrator. I can use a computer very well. | SALES |
SENIOR INTERIOR DESIGNER Professional Summary Interior Designer with diverse experiences working on commercial projects throughout the United States utilizing AutoCAD. Design experiences include commercial, facility planning, education, government, healthcare, retail and residential. Proven abilities to work on projects independently or as part of a team from inception at programming meetings to completion with budget reconciliation. Skills Proficient in Autocad Time management Organized Strong verbal and written communicator Detail oriented Building codes knowledge Permitting and administration knowledge Bidding procedures Motivated self-starter Work History Senior Interior Designer , 02/2012
to 11/2014 Company Name – City ,
State Independently developed fit studies, pricing plans, and construction documents for permit. Worked with leasing agents to obtain program requirements, project scope, and develop fit studies. Prepare comprehensive design and construction documents with notes, details, and schedules as required that comply with all applicable acts and codes related to project municipality. Submit plans to in-house permit expeditors for permit and in-house construction team for execution. Verified that construction detail documentation conformed to quality assurance and best practice standards. Completed comprehensive code compliance evaluations. Reviewed and discussed zoning laws, fire regulations and building codes with healthcare and governing agencies.
Utilize AutoCAD with AEC, Excel, and Microsoft Word software programs as required to manage assignments.
Interior Designer , 05/2004
to 02/2012 Company Name – City ,
State Worked independently on projects directly with client or through a landlord representative. Completed architectural construction document set as well as mechanical and electrical construction document set with consultation. Worked on diverse buildings such as mixed-use buildings, warehouse and class A office buildings. Visit site to prepare as-built AutoCAD plans and note field conditions. Calculate B.O.M.A. square footages for landlord and maintain rent schedule. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Coordinate plans with structural, electrical and mechanical engineers. Submit plans to appropriate county for permit. Utilize AutoCAD and Microsoft Word software programs as required to complete and manage assignments. Interior Designer , 10/2000
to 05/2004 Company Name – City ,
State Worked on projects independently with clients. Completed architectural construction document set. Conduct client meetings to develop program requirements, visit site to prepare as-built AutoCAD plans and note field conditions in order to develop fit studies and revise as required for client approval. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Utilize AutoCAD and Microsoft Word software programs to complete and manage assignments. Interior Designer , 09/1997
to 10/2000 Company Name – City ,
State Established timelines to manage multiple projects simultaneously to assure move dates were met. Worked with architects to better integrate design intent into construction document package. Set up meetings with clients to develop program requirements. Prepare a Design Fee Proposal outlining the scope of work and associated fees. Perform site visit to prepare as-built AutoCAD plans. Develop fit studies. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Conduct and issue minutes for meetings and construction management. Utilize AutoCAD and Microsoft Word software programs to complete and manage tasks. Senior Project Manager , 12/1993
to 09/1997 Company Name – City ,
State Assigned to Maryland National Bank merger with NationsBank which was comprised of five high-rise office buildings in downtown Baltimore. Supervised and coordinated a team of six interior designers. Also assisted with Richmond, Virginia merger projects. Develop program requirements with client and prepare fit studies. Create or update base building and as-built AutoCAD plans. Prepare comprehensive design and construction documents with details and schedules that comply with all applicable codes and acts. Specify and coordinate all activities with furniture procurement and acquisition. Coordinate schedule and project implementation with client's construction management firm. Utilize AutoCAD and Fac/aide software programs as required to complete and manage tasks. Consultant , 07/1993
to 12/1993 Company Name – City ,
State Worked as part of a team as well as independently on assigned projects. Worked on commercial and healthcare projects. Prepare complete design and construction documents for assigned projects based on client's programming requirements on AutoCAD. Obtain programming information, specify furniture and schedule projects as required. Conduct site visits to provide accurate as-built conditions, determine square footages and prepare space studies. Project Manager , 09/1989
to 07/1993 Company Name – City ,
State Independently worked on eight to twelve projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices. Worked with a special task force to prepare multiple space consolidation studies to consolidate 17 floors of the downtown headquarters to the five-building Mt. Washington campus. Was assigned to a special team to coordinate all branch office computer room upgrades. Direct all outside consultants, trades and team members through planning, design, construction and furniture procurement and distribution from initiation through completion. Insure that projects are completed within established budget and schedule and reconcile budget to management. Research national and local codes and acts for buildings and life safety to insure projects meet or exceed guidelines. Calculate rent schedules monthly with accurate rentable square footages by B.O.M.A. for Baltimore headquarters. Utilize AutoCAD, AEC Architectural Template, Lotus, Microsoft Project and Earnest as required to complete tasks. Interior Designer , 01/1984
to 09/1989 Company Name – City ,
State Assisted interior design staff until skills were developed to independently complete projects. Independently worked on six to eight projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices. Research, develop and design effective floor space using systems furniture. Responsible for all activities in the design and implementation of space plans including determination of space requirements, construction documents and furniture specifications. Thorough working knowledge of AutoCAD, AEC Architectural Template and IBM Storyboard. Education Bachelor Fine Art : Interior Design, Art History Minor ,
5 1984 Maryland Institute College of Art - City ,
State Interior Design, Art History Minor Fine Art Curriculum ,
1 1980 Towson State University - City ,
State Fine Art Curriculum Accomplishments Numerous programs, conferences and seminars related to the field. All were approved CEU courses for CID and/or IIDA. Affiliations Former Member: Certified Interior Designer - Maryland (CID) International Interior Design Association (IIDA) - Board member as Past-President 1998 to 1999, President 1996 to 1998, President Elect 1995 to 1996, Treasurer/Secretary 1994 to 1995 Nature Conservancy National Trust for Historic Preservation Skills AutoCAD, budget, consultation, client, clients, IBM, interior design, Lotus, notes, mechanical, meetings, Microsoft Excel, Excel, office, Microsoft Project, Microsoft Word, pricing, procurement, programming, Proposal, Research, safety, upgrades | DESIGNER |
DIGITAL MARKETING INTERN Education 2015 Bachelor of Arts : Psychology, Corporate Strategy Vanderbilt University － City , State Cumulative Grade Point Average: 3.4 Major Grade Point Average: 3.6 Summary Hardworking, passionate Vanderbilt student intending to obtain Fall on-campus employment to both grow and excel in all endeavors. Experience 06/2013 to 08/2013 Digital Marketing Intern Company Name － City , State Executing and overseeing corporate digital marketing campaign through various platforms including company Twitter and Linkedin pages. Updating company web media using Sitecore Web Content Management system. Working with corporate marketing consultants to determine appropriate customized programs and strategies for various web-based market segments. 12/2012 to 05/2013 Student Fundraising Ambassador Company Name － City , State Updated contact information, provided institutional affairs updates, and stewarded University fundraising efforts of alumni and constituents of Vanderbilt Inspired new supporters to contribute funds, while maintaining relationships and encouraging increased support with existing contributors. Made risk analyses and balanced cost-time data to focus efforts on most appropriate fundraising activities. 12/2011 to 05/2013 Tutor Company Name － City , State Provided student-athletes with academic assistance. Submitted detailed reports of each individual tutoring session. Updated Counselor and Tutor Coordinator on progress over time. 04/2011 to 11/2012 Advertising & Public Relations Intern Company Name － City , State Executed brand endorsement, talent discovery, and talent relations duties. Orchestrated promotional and vendor agreements with various entities including music groups, festival hosts, and supplement wholesalers and websites. Wrote and distributed advertisement and press material to third party media outlets. Developed various promotional and advertisement campaigns through company social media and web-based entities. 06/2012 to 08/2012 Marketing Intern Company Name － City , State Utilized Microsoft Customer Relationship Management system to establish a database of current and potential clients. Performed routine teleconferences with clients to discover needs and delivered summaries to manager. Worked under direction of management and C.E.O. to reach out to potential clients and develop interest in company services. 04/2012 to 08/2012 Journalist Company Name － City , State Wrote articles and daily blog posts for internet news source withover 300,000 unique monthly readers. Implemented articles to social media sites like Facebook, Twitter, and Foursquare to increase viewership through concise "Post Blasts". 05/2011 to 08/2011 Data Analysis & Administrative Intern Company Name － City , State Assisted company chair with administrative activities including data entry and analysis. Performed accounting duties including composing expense reports and suggesting fund allocation. Sustained contact with property owners about building activity and relayed information to company chair. 05/2008 to 08/2011 Sales & Marketing Associate Company Name － City , State Sold billiard tables and accessories and provided advice and consultations on product inquiries. Built and retained direct relationships with clients and affiliates to ensure satisfaction. Provided significant direction for developing company website including layout, organization system, and transition to e-commerce services. Implemented company social media presence and directed various other web-based promotional campaigns. 03/2009 to 05/2010 Volunteer Company Name － City , State Taught special needs children how to play various sports and other recreational activities. Technical Skills General Software Proficiency: Microsoft Office, Microsoft Works, Microsoft Customer Relationship Management System, Microsoft Publisher Creative Design and Media Proficiency: Adobe Photoshop, Adobe Illustrator, Pro Tools Web Proficiency: Wordpress, Sitecore Content Management System, Hootsuite Certifications: Hootsuite Accomplishments 1st Place Marketing Campaign "The Next Chapter" in Vanderbilt University Managerial Studies Department "Parnassus Marketing" Competition Illinois State Scholar Prairie State Achievement Award Won "Battle of the Bands" competition for Chicagoland high school musicians 2009, 2010 Hold school record for Northside College Preparatory High School Track & Field events: "Middle Distance Medley" 2010, "Throwers Relay" 2010 | DIGITAL-MEDIA |
COMMUNITY RELATIONS ADVOCATE SUPERVISOR Summary To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Experience 10/2012 - Current Company Name － City , State Community Relations Advocate Supervisor Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe) Coordinated with marketing team for various events in researching and generating referrals 08/2000 - 10/2012 Company Name － City , State Program Director Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Utilized strong communication and public relations skills for existing and potential clients Organized and executed the recruitment of prospective students for various training programs Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Administered department operations; duties including training, database maintenance and customer service Generated accurate weekly reports or client status and followed up in a timely manner. Acknowledged for consistently meeting trial date deadlines. Supervised a team of 20-30 team members Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released. Created and executed recruiting campaigns for prospective adoptive parents Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty 06/2000 - 09/2002 Company Name － City , State Case Manager Served as liaison for sponsoring school, St Philips College and International Truck Driving Program Implemented program procedures, interviewing process and organized operations Spearheaded recruitment of prospective students and potential employers Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.) 03/1996 - 06/2000 Company Name － City , State Recruiter and Case Manager Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities Documented case management services in accordance to JTPA requirements Education University of Houston Clear Lake － City , State , US Bachelor : Interdisciplinary Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children Certifications HIPAA Professional Affiliations Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications Skills Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network | ADVOCATE |
ADJUNCT INSTRUCTOR, VOLUNTEER CAREER ADVISER Professional Summary Administrative professional with extensive experience in academia, sales, customer service in a number of venues. Highly competent in persuasive customer communication as particularly evidenced in the six years of serving as an on-line sales consultant and business owner. Desires a position in customer service where compelling communication plays a strong role. Core Qualifications Results-oriented Excel in all areas of customer service Client-focused Microsoft Office Reports generation and analysis Contract negotiation/review/drafting Quick learner Training and development Experience Adjunct Instructor, Volunteer Career Adviser Oct 2013 to Current Company Name － City , State Teach courses on American and International Politics. Work with career staff to assist undecided and graduating seniors. Consultant (Company is being dissolved due to declining economy) Jan 2009 to Current Company Name － City , State Began consultancy as a professional and academic writer specializing in grant writing projects. Currently completing coursework in the extension program at the University California at Irvine program for certification as an Independent Educational Consultant. Organizational Culture Advisor, Customer Service Agent (Project work) Jul 2014 to Oct 2014 Company Name － City , State Performed all duties related to the sales and promotion of architectural products. Worked with Vice-President on conceptualizing new ways in workforce training. Apparel Associate -Seasonal Position Jan 2014 to Jan 2014 Company Name － City , State Maintained organization of fitting rooms. Managed return purchases. Worked the register at times of peak business. Secretary to the Board of Directors Oct 2012 to Oct 2013 Company Name － City , State Liaison for the Board to ameliorate tensions between parties during the time the Theatre closed. Director of Education Programs Oct 2005 to Jan 2009 Company Name － City , State Conceptualized and designed a program to retain Millennial and Boomer talent at early career stages and facilitate cross-generational collaboration. Worked with CEO in development of national marketing strategies and product for Millennial "at-risk" students, responsible for assessments and debriefings of key client stakeholders. Director of Career Services Jul 2002 to Oct 2005 Company Name － City , State Changed career services office to career development/service learning model based on Cognitive Information Processing model (one of only 16 such centers nationwide). Realized 40% increase in student usage of services and 67% increase in job placement. Developed a Leadership Fellows Program for national experiential learning opportunities. Changed curriculum to include course for rising sophomores/transitioning juniors: "Seminar on Career Development and Professionalism" combining both theory and extensive praxis Received institutional recognition based on Center achievements. Personally recognized as one of only 3 departmental directors to achieve highest levels of performance excellence, i.e. pushing University forward.". Graduation Auditor/Adjunct Assistant Professor Oct 2001 to Apr 2002 Company Name － City , State Served as assistant registrar in addition to reponsibilities of auditing every senior for suitability to graduate. Also taught courses as Visiting Assistant Professor. Adjunct Associate Professor/Academic Advisor Oct 1996 to Apr 2001 Company Name － City , State Taught 6 classes on Organizational Behavior and Politics. Advised over 100 students. Education B.A , Middle East Studies May 1986 Fordham University － City , State , US GPA: Summa cum Laude Summa cum Laude Middle East Studies, Recipient of High departmental honors. M.A , Political Science 1989 Fordham University － City , State , USA Graduated with GPA of 4.0. Professional Affiliations I have worked with NACE and NAACADA (Academic organizations). I constantly attend either in person (DC) or on-line meetings with a host of organizations that offer professional guidance and advice, Skills Academic adviser and analyst. Consultant with strong client focus, grant writing. Leadership skills in several venues, marketing strategies, office skills, sales, published and technical writer. Additional Information HONORS AND AWARDS Chapter Member of design team of Top National Award Winning Millennial Emotional Intelligence Assessment Product "Education-In-Motion," HR Executive, 2006 Highest Professionalism," University of Charleston, 2002-2003 Outstanding Service Award 2001, New York University New York University Dean's Dissertation Fellowship 4 | APPAREL |
HR SENIOR SPECIALIST Career Overview Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success. Core Strengths Excel, Data entry systems, Outlook, Microsoft systems Amisys, Access. Able to master, process and apply new skills and concepts quickly. Customer service expert Telephone inquiries specialist Courteous demeanor Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Work Experience HR Senior Specialist 09/2006 to Current Company Name City , State Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector. Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business. Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects. Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers. Explain the changes in their insurance of choice. Keep up to date with the changes in the health and insurance coverage, processes and changes. Responsible for processing and calculating retirees' pension. Educate participants on their retirement plan benefits. Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls. Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them. Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to. Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting. Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty. Skilled at conducting interviews and hiring process. Have mentored team members about the phone etiquette and how to score high in their quality monitoring. Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents. Member and Claims Representative 08/2001 to 05/2006 Company Name City , State Provided support for the bilingual unit during supervisor's absence. Provided assistance and guidance to the new bilingual hired. Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers. Specific Responsibilities. Facilitated care coordination for members with critical care needs in the Medicaid population. Worked in special projects assigned by the Director of the Customer Service Department. Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following. Executive Secretary Assistant 08/2001 to 05/2006 Company Name City , State Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices. Primary duties included, but not limited to, write and routes confidential correspondence. Screened, handled or distributes incoming phone calls and complaints. Maintained confidential correspondence and general files. Orders supplies. Coordinated travel plans, prepared and submitted expense reports. Compiled and distributed meeting minutes. Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures. Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents. Researched, verified and prepared reports. Created and maintained databases. Coached new hires handling supervisor and escalated calls. Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction. As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network. Handled issues related to members' benefits, claims resolution and appeal status. Administrative Secretary 01/1999 to 02/2001 Company Name City , State The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an equity interest in Consumers Car Club, a leading provider of vehicle buying and ownership products and services since 1987. Duties Managed project and prepared various reports. Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers. I also performed general clerical tasks. Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department. Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept. Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices. Prepared expense reports from receipts. Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality. Performed telephone interviews for bilingual candidates. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Served as a consumer advocate to the Chief Executive Officer. Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices. Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees. Resolved company issues by phone and correspondence. Responsible for establishing contact with both internal key managers in order to resolve customer's concern. Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer. Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input. Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau. Significant Achievements Processed over 350 complaints a month at the executive level. 95% of customer's complaint resolved satisfactorily, which turned into retained customers. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Educational Background Associate : Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science Tidewater Community College Interests Church of God Ebenezer
- Director of Multi-media.
- Church's real time translator and also translate utilizing the translation devices.
- Church Bookkeeper assistant. Languages Fluent in English, and Spanish Skills Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing Additional Information Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant. | HR |
SENIOR TECHNICAL DESIGNER Summary Product Developer/Technical Designer with strengths in apparel, handbags and jewelry. I have an extensive knowledge of materials, manufacturing and quality assurance. Dynamic product engineer highly skilled in creative problem solving with exceptional collaborative and interpersonal skills, who illustrates sophisticated expertise in a variety of innovative approaches, to design, prototype and test creative products, services and experiences. I thrive working within a team environment and I have extensive experience working in partnership with domestic and international teams. Skills Adobe CS6 Adobe Illustrator Flex PLM Grovesite WebPDM Microsoft Word Excel Optitex Garment specs and sketches Fit Assessment Product Development Technical Direction, Line and Product Review Flat Pattern Making and Corrections Garment Construction Draping Accomplishments Events and Networking Pillar Lead on the LGBTA Business Council. Participant in BullseyeCrowd: an innovation execution platform to develop a place where anyone at Target can share their ideas and get access to the resources to turn their ideas into reality.to provide new market potential for Target. Experience Senior Technical Designer 03/2017 to Current Company Name City , State Senior Technical Designer 11/2013 to 02/2016 Company Name City , State Responsible for product creation and communication from design hand-off to production for SWAT TD for Children's apparel as well as Women's Jewelry and Handbags intermittently as needed. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiated through order placement. Provide technical direction, internally and externally, on corrective actions needed to bring samples to brand standards. Utilize written comments, sketches or photos as needed to communicate. Share information cross divisionally to ensure continuous implementation of best practices. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar creation and managing milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Identify efficiencies within my brand/category to support CTM initiative. Creation of product standards as well as Good, Better, Best costing grids for product categories that I have owned. Manage team of 2 - Associate Technical Designer and Product Development Coordinator. Assisted direct reports in career development as well as technical development at a product category level. Technical Designer II 06/2011 to 11/2013 Company Name City , State Responsible for product creation and communication from design hand-off to production for Shaun White Boys Apparel and Girls and Boys Accessories. Tech pack creation and revision throughout the product development process, meeting calendar dates and
communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiate through order placement. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Creation of product standards for product categories that I have owned. Technical Designer I 03/2009 to 06/2011 Company Name City , State Responsible for product creation and communication from design hand-off to production for Girls Woven Bottoms and Outerwear categories. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Associate Technical Designer 02/2006 to 03/2009 Company Name City , State Worked on graphic tees for all Abercrombie brand product categories. Worked independently in Illustrator and PLM systems to create high quality tech packs and comments at all fit stages. Measured and evaluated samples for fit sessions to ensure on-body standards were met. Collaborated with merchant and design teams to create and distribute tech packs to vendor partners. Critically reviewed samples for issues and worked with vendor partners to establish production friendly constructions. Manipulated garments in fit sessions to reflect style direction based on design and merchant feedback. Adjusted and made pattern corrections based on garment updates coming out of fit sessions. Applied grading to patterns and evaluated graded nests for production to ensure visual and fit accuracy between all sizes. Education and Training BACHELOR OF SCIENCE : BUSINESS University of Central Missouri City , State , USA BUSINESS Skills Adobe, Adobe Illustrator, balance, concept, costing, delivery, Direction, functional, graphic, Illustrator, managing, market, Excel, Microsoft Word, PLM, Product Development, develop product, progress, quality, Quality Assurance, reporting, sketching, sourcing strategy, strategy, tops, written | DESIGNER |
AREA MANAGER Professional Summary Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients. Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards. Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget. Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements. Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements. Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments. Skills Customer service Staff development Controlling costs Talent review Excellent communication skills Strong work ethic Employee relations Technical aptitude Motivated team player Goal-oriented POS systems knowledge Skilled problem solver Opening and closing procedures Work History 10/2014 to Current Area Manager Company Name – City , State Resolved conflicts promptly to promote a positive environment for customers. Transformed underperforming teams into productive, profitable teams. Dedicated to expanding client bases by building lasting relationships. Approached new tasks with enthusiasm and passion. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised 4 Offices and 112 employees. Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days. Currently Managing a 90 Mil contract with a total of 4 locations. 01/2014 to Current Corporate Senior Safety Manager Company Name – City , State Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures. 01/2013 to 09/2014 Director Of Projects Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds. Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs. Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's. Trained field personnel regarding safety and time management. 01/2011 to 01/2013 Construction Manager Company Name – City , State Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company. Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost. Demonstrated ability in leading crews within the RUS/USDA SOP and specifications. Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff. Managed multiple development projects by monitoring limited resources while completing projects on time. 01/2007 to 01/2011 Operations Manager/Owner Company Name – City , State Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV. Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff. Worked closely with Construction Management teams to provide detailed project plans for construction. 01/2006 to 01/2007 Construction Project Manager Company Name – City , State Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance. Possessed the key ability to help build strong teams through excellent communication skills and leadership. Prepared and maintained project-related documentation, to include quantities, materials, and payments. Management recognized for project management ability and drive to work through issues for on-time completion. Skills Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers. Employee and Corp office relationship building. Technical adversity and very comfortable with must POS systems and data bases. Orical P6 scheduling and working knowledge of setting up schedules. Education 2010 Bachelor of Science : Information Technology UNIVERSITY OF PHOENIX - City , State Information Technology 2009 Associates : Telecommunications UNIVERSITY OF PHOENIX - City , State Telecommunications 2015 OSHA 510 The University of Tennessee - Knoxville - City , State Professional development completed in Safety. Certifications OSHA 510 CPR Adult & Child First Responder Certification | CONSTRUCTION |
ENGINEERING PROJECT MANAGER Experience Engineering Project Manager , 05/2015 to 07/2017 Company Name – City , State Managed various engineering projects from start to finish while cultivating the client relationship and overall sales processes both internally and externally. Tracked and reported key performance indicators while keeping present with market trends. Created data automation processes for managing projects. Processed proposals for new and existing customers with intentional sales tactics. Increased department sales revenue by 65%; achieved financial objectives by preparing annual department budgets and scheduling expenditures via Microsoft AX/AX7. Sr. Project Manager , 07/2017 to 03/2017 Company Name – City , State Managed high volume projects from training to installation of door hardware locks and automation locking systems for various hotel chains; 60 projects on average with use of agile methology discipline and use of Microsoft AX 365. Handled rotating schedules while delivering projects on time and on budget for the department. Developed processes that help streamline project milestones; created action plans based on client needs. Communicated real time project status and changes to clients/upper leadership as needed in accordance with project guidelines and clarity reporting open workbench software. Leader of special projects from Marriott, Hyatt and Hilton that require more detailed focus; Investigated, analyzes and recommended solutions for client implementation issues. Sr. Traffic Coordinator Ad Manager , 02/2010 to 05/2015 Company Name – City , State Responsible for scheduling and ensuring commercial advertisements air on cable networks per client's contract. Worked with clients and agencies to ensure ad copy and instructions are received and correct copy is ran; Inputs the titles of client advertisements into database and enters the instructions for ad airing. Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement as needed. Developed technical and systematic procedures to assist in the servicing of clients in addition to identifying problems and recommended solutions as needed. Reviewed various documents for accuracy, and works with sales to resolve issues with changes or missing information against the initial advertising contract per client; Average client load 25. Work History Sr. Project Manager , 07/2017 to 03/2017 Company Name – City , State Managed high volume projects from training to installation of door hardware locks and automation locking systems for various hotel chains; 60 projects on average with use of agile methology discipline and use of Microsoft AX 365. Handled rotating schedules while delivering projects on time and on budget for the department. Developed processes that help streamline project milestones; created action plans based on client needs. Communicated real time project status and changes to clients/upper leadership as needed in accordance with project guidelines and clarity reporting open workbench software. Leader of special projects from Marriott, Hyatt and Hilton that require more detailed focus; Investigated, analyzes and recommended solutions for client implementation issues. Engineering Project Manager , 05/2015 to 07/2017 Company Name – City , State Managed various engineering projects from start to finish while cultivating the client relationship and overall sales processes both internally and externally. Tracked and reported key performance indicators while keeping present with market trends. Created data automation processes for managing projects. Processed proposals for new and existing customers with intentional sales tactics. Increased department sales revenue by 65%; achieved financial objectives by preparing annual department budgets and scheduling expenditures via Microsoft AX/AX7. Sr. Traffic Coordinator Ad Manager , 02/2010 to 05/2015 Company Name – City , State Responsible for scheduling and ensuring commercial advertisements air on cable networks per client's contract. Worked with clients and agencies to ensure ad copy and instructions are received and correct copy is ran; Inputs the titles of client advertisements into database and enters the instructions for ad airing. Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement as needed. Developed technical and systematic procedures to assist in the servicing of clients in addition to identifying problems and recommended solutions as needed. Reviewed various documents for accuracy, and works with sales to resolve issues with changes or missing information against the initial advertising contract per client; Average client load 25. Education Bachelor of Arts : Communication , 05/2015 Oakland University Summary Experienced with multiple years of client relations, leadership, team building, strong analytical skills, managerial and project management knowledge. I seek to join a dynamic firm where my attention to detail and creative professional services can be valuable. Highlights Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint and Word. Microsoft Teams. Experienced with Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint and Gantt Chart Scheduler. Possess strong written and verbal communication skills. Possess strong knowledge of project management lifecycle. Streamline, Real time Ad, Reporting Advertisements, Sales Advertising, SAP Ad copy, Scheduling Agile, Verbal communication skills Automation, Workbench Billing, Written Budgets Budget Cable Hardware Client Clients Database Engineering projects Financial Focus Inventory Leadership Managing Market trends Access Excel Microsoft Office Suite PowerPoint SharePoint Word Works Networks Oracle PeopleSoft Processes Project management Proposals Skills Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint and Word. Microsoft Teams. Experienced with Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint and Gantt Chart Scheduler. Possess strong written and verbal communication skills. Possess strong knowledge of project management lifecycle. Streamline, ad, advertisements, advertising, ad copy, agile, automation, billing, budgets, budget, cable, hardware, client, clients, database, engineering projects, financial, focus, inventory, leadership, managing, market trends, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Word, works, networks, Oracle, PeopleSoft, processes, project management, proposals, real time, reporting, Sales, SAP, scheduling, verbal communication skills, workbench, written | ENGINEERING |
BUSINESS DEVELOPMENT MANAGER Summary Business Development Manager & Talent Acquisition Specialist equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Motivated BDM & Recruiter adept at business prospect research, product promotion and account expansion in the Information Technology (IT) market. Business Development Analyst skilled at advising large corporations on business logistics, including talent acquisition retention and operational efficiency with major projects meeting deadlines. Business development expert with 5+ years as a top sales performer in in the Staffing/Recruiting Services market. Comfortable with new ideas, innovative products and start-up environments. Skilled at establishing and maintaining strategic partnerships to generate essential business opportunities. Business development professional experienced in sales management, marketing, technical presentation creation and service training. Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence.Business development professional successful at acquiring, expanding and managing key corporate accounts. Highlights Fortune 500 partner experience Excellent sales techniques National account management Top-ranked sales executive Fluent in Spanish Excellent communicator Contract review Cold calling Adept multi-tasker Work force management Analytical problem solver S martSearch, JobDiva, MaxHire & Sugar CRM systems expert Experience 09/2015 to Current Business Development Manager Company Name - City , State Increased monthly sales by 50% by implementing strategies to develop and expand existing customer base. Cold and warm called 80+ new and existing accounts per day. Developed a new customer base consisting of 3 accounts. Generated new accounts by implementing effective networking and content marketing strategies. Identified strategic partnerships and gathered market information to gain a competitive advantage. Targeted new long-term business partner prospects and closed 2 deals in 2 months in the IT Recruiting/Staffing industry. Tracked RFPs and bids to develop new business opportunities. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. 03/2013 to 09/2015 Business Development Manager Company Name - City , State Developed and integrated market plans to efficiently position the company brand within targeted markets. Coordinated and managed major proposal processes from initiation to implementation. Marketed and developed key accounts by favorably representing the company at membership and community functions. Researched economic processing factors to determine the best process and sales strategies. Leveraged existing network of contacts with new commercial prospects. Created and conducted unique marketing proposal presentations and RFP responses. Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate service demonstrations. Generated new sales opportunities through direct and telephone selling and emails. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Developed growth plans by identifying key clients, key targets and priority service lines. Answered candidates' and clients' questions regarding recruiting services, salary/pay rate negotiations and the job descriptions presented. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Added value to marketing material by introducing creative advertising concepts. Cold and warm called 80+ new and existing accounts per day. Develope d a new customer base consisting of 5 accounts in addition to supporting 10 additional existing clients Nationwide. Exceeded targeted sales goals by 30%. 07/2010 to 12/2012 Talent Acquisition Consultant / Account Executive Company Name - City , State Recruited and interviewed 48 applicants per year. Increased the employee base by 40% to meet changing staffing needs. Advised managers on the market regarding prospect candidates and recommend needed changes. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Conducted new employee orientation to foster positive attitude toward organizational objectives. Acted as a liaison between outside sales representatives and 4 accounts. Generated 15 leads weekly. Conducted business to business telephone sales. Contacted new and existing customers to discuss how their needs could be met with specific services. Negotiated prices, terms of sales and service agreements. Completed 100 outbound calls daily, with average conversion rate of 10%. Responded to all client inquiries in a timely manner. Achieved a 100% customer renewal rate. Advanced user of SugarCRM & Smart Search sales management software, generating pipeline and account reports weekly. Maintained detailed account records and contact logs using SugarCRM. Generated new business through keeping in touch with my network and following them to every new company they join. Accountable for full life cycle recruiting including overall client satisfaction. Clients Clients include: DirecTV, Cisco Systems, Aha Mobile, Harman Kardon, eBay, PayPal, Ross Stores, Move (realtor.com), Apigee & Sephora USA. Accomplishments Generated a pipeline of more than $500K in net new opportunities in 1 month. Spearheaded all company-wide prospecting, marketing and closing endeavors. Closed 5 new corporate accounts averaging $2 Million in annual revenue per year. Achieved 100% over KPI (key performance indicator) goal. Handled the highest volume account in assigned territory. Grew new services sales 100% in 60 days. Education 2010 Bachelors of Arts : Sociology University of California, Santa Cruz - City , State , USA Core classes included Environment & Society studies through College 8 Member of EOP Club Coursework in Communications and Psychology Coursework in Marketing and Advertising Minor in Education (one course missing) Skills Careful and active listener Self - Starter & self-motivated Hungry for growth and continuous learning Proactive and energetic | BUSINESS-DEVELOPMENT |
EXPRESSIVE ARTS PROGRAM LEADER Professional Experience 09/2014 to 06/2015 EXPRESSIVE ARTS PROGRAM LEADER City , State Formulated, proposed, and was authorized to implement "The Arts Project," a weekly therapeutic, expressive arts program for 10+ "at-risk" CPS middle school students residing in a low-income urban neighborhood. The Arts Project incorporates methods from evidence-informed therapeutic interventions to enhance social/emotional skills, self-esteem, grit, self-control & regulation, and to reduce stereotype threat. 09/2012 to 06/2014 Company Name － City , State Designed & delivered curriculum for weekly coping skills sessions with groups of 20-50 early adolescents & their mentors Tailored sessions to address unique risk factors faced by our youth (e.g. community violence, chronic poverty, school dropout) Integrated therapeutic approaches from various evidence-based practices (DBT, CBT, Mindfulness-based Stress Reduction) Produced & administered usability, feasibility, and satisfaction forms for coping skills training attendees (staff, mentors, & mentees) Evaluated and amended curriculum based on youth, mentor, and staff feedback. 09/2012 to 08/2014 MENTOR SUPERVISION TEAM LEADER & SUPERVISOR City , State Developed measures and organized platforms for more than 50 mentors to report contact with mentee Conducted thorough interviews with potential mentors, youth participants, and parents of youth in the mentoring intervention so to arrange meaningful and lasting youth-mentor relationships Supervised up to 8 mentor-mentee pairs at a time; monitored and documented all contact & activities between pairs Combined forces with teachers and parents regularly to assess the needs of and establish protective resources for our youth Organized weekly meetings with each supervisee to problem-solve, provide support, and address conflicts or concerns regarding their mentoring relationship. 09/2012 to 06/2014 TEACHING ASSISTANT Company Name － City , State Over the course of 6 academic terms, promoted engaging discussions, critical thinking, and a warm learning environment for groups of 50-60 undergraduate students enrolled in PSY-305 (a community-based service learning course). Was selected out of four graduate assistants to be "Head Teaching Assistant" of the course throughout 2013-14 academic year. Education and Training Present MASTER OF SCIENCE : General Psychology Clinical Child DePaul University － City , State GPA: GPA: 3.70 General Psychology Clinical Child GPA: 3.70 2012 BACHELOR OF ARTS : General Psychology Human Development DePaul University － City , State GPA: GPA: 3.51 Awarded Dean's List- 6 academic terms General Psychology Human Development GPA: 3.51 Awarded Dean's List- 6 academic terms Present Mentor Training Certificate - Mentoring Central
2014 - Present Safe Zone Allies Training & BUILD Diversity Certification - DePaul University
2013 - Present TF-CBT & CTG adaptation Certificate (childhood traumatic grief) (Web)
2012 - Present Collaborative Institutional Training Initiative (CITI) : Human Subjects Human Subjects Interests 2011 - 2012 Child Life Volunteer - Children's Memorial Hospital Chicago, IL
2009 - 2009 United Way Volunteer - Hearts of West Michigan United Way Grand Rapids, MI
2008 Animal Shelter Volunteer - Kent County Animal Shelter Grand Rapids, MI
2005 - 2006 Summer Camp Volunteer - SpringHill Camps Evart, MI Personal Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 - Aug 2011
*Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement
*Served as a role model and mentor; demonstrated and coached social and behavioral skill development
*Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene Additional Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 - Aug 2011 Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement Served as a role model and mentor; demonstrated and coached social and behavioral skill development Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene VOLUNTEER EXPERIENCE 2011 - 2012 Child Life Volunteer - Children's Memorial Hospital Chicago, IL 2009 - 2009 United Way Volunteer - Hearts of West Michigan United Way Grand Rapids, MI 2008 Animal Shelter Volunteer - Kent County Animal Shelter Grand Rapids, MI 2005 - 2006 Summer Camp Volunteer - SpringHill Camps Evart, MI Skills academic, Arts, critical thinking, forms, International Business, Latin, meetings, Mentor, Mentoring, Psychology, Teaching, therapeutic interventions, unique | ARTS |
DIRECTOR OF BUSINESS DEVELOPMENT Summary Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales. Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer. Skillful and effective in communicating and interacting with associates, professionals and key decision makers. Experience Director of Business Development 02/2015 to 09/2015 Company Name Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region. Meet and exceed the company's overall business plan, census goals and financial objectives. This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system. Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets. Develops and provides sales training. Understanding of Medicare regulations for Homecare and Hospice. Responsible for setting goals based on market analysis and company overall goals. This position was dissolved due to company cuts. Director of Sales / Area Sales Manager 01/2012 to 03/2014 Company Name City , State Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations. Responsibilities included redeveloping a team of healthcare professionals to promote the company. Increase sales and revenue through territory development by training and education to customers. Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities. Director of business development. Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team. Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals. Communicate clearly what our program is to all referral sources. Managed sales in Dallas Texas region and Iowa. Senior Provider Relations Manager 02/2003 to 12/2012 Company Name City , State Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers. Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director. Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska. Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget. Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars. Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools. Responded to market need by building marketing tool that became company's main brochure. Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls. Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly. Senior Account Executive 01/1997 to 09/2002 Company Name City , State Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years. Developed managed care contracts throughout California. Education Bachelor of Science : Political Science California State University of Bakersfield State Political Science Professional Affiliations Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association Skills agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written | BUSINESS-DEVELOPMENT |
PATIENT ADVOCATE Career Overview Skilled medical assistant with the sound knowledge of technical support, medical duties and clerical skills. Excellent communication skills along with very solid customer service knowledge. Core Strengths Active listening skills Energetic work attitude Strong organizational skills Healthcare billing proficiency Clinical training Medical Assisting specialist Computerized charting specialist CPR/BLS certified Medical coding capability Talent in obtaining/charting vital signs Patient positioning understanding Qualified in specimen collection/processing Microsoft Office Spreadsheet development Insurance processing Patient charting Health insurance processing Insurance eligibility verification Medical billing High customer service standards Conflict resolution proficiency Proficient with Microsoft Office Suite Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Excellent quantitative skills Accomplishments Honor Roll recipient OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Clinical Skills Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Work Experience Patient Advocate , 09/2014 Company Name － City , State Screen patients to Determine Eligibility Screen patients in Emergency room, throughout the hospital, and as walk-ins Help patients apply for Medicaid Coverage Send application and supported documents to Medicaid office Follow up with patients and Medicaid office Verify Insurance using Health XNet Certify accounts in Medicaid portal so client could bill Insurance Code account accurately to continue following up Tech , 05/2014 to 08/2014 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Ensured HIPAA compliance. Maintained patient privacy and confidential patient information. Tested patients' blood glucose levels. Obtained vitals for a floor of 10 patients per shift. Support Center Rep , 03/2012 to 12/2013 Company Name － City , State Responsible for Answering Phones Scheduling Patients Sending Tech Calls to Triage Nurse Auditing Charts Verified that information in the computer system was up-to-date and accurate. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Externship Site , 02/2012 to 03/2012 Company Name － City , State PSR I Responsible For Registering Patients Answered phones, Scheduled appointments, greeted patients Responsible for keeping care of the treatment rooms, records of the office and patients, instruments etc. Responsible for the measuring patient vitals such as temperature, pulse rate, weight, height, blood pressure etc. and record their information in record. Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc. Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients. Answered phones, schedule appointments, greeted patients, sorted mail, and type the doctor's letters and memos when needed. Credit Education Specialist/Customer Service Rep , 01/2009 to 01/2010 Company Name － City , State Responsible for customer service in the Credit Education division, duties included answering customer inquiries, problem solving and providing detailed information on consumer credit. Informed incoming callers about services for consumer credit. Established great communication skills with customers. Cashier/Shift Manager , 01/2007 to 01/2009 Company Name － City , State Managed Cashiers to ensure order accuracy. Took customer's orders correctly and made sure they received their orders promptly. Managed team to ensure orders were made correctly and in a timely fashion. Responsible for cash drawer balance at the end of each cashiers shift. Educational Background Certificate : Medical Assistant , 2011 PIMA Medical Institute － City , State , US PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient. G.E.D : 2008 Central New Mexico Community College － City , State , US Central New Mexico Community College G.E.D Albuquerque, NM 2008 Certifications EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant Skills Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments | ADVOCATE |
FINANCE Professional Summary A versatile, highly motivated, adaptable, and responsible accounting graduate. Possessing highly analytical skill and ability to manage and complete projects to the highest standards. Now wish to transition solid background in accounting and finance towards business and property consultancy, which is a challenging position that will enable me to capitalise my own knowledge and work experience. Skills Superior time management Customer relations Self-motivated professional Excellent communication skills Strong interpersonal skills Multilingual in English and Indonesian Languange Proficient in Ms. Office
Critical thinking Attention to detail Creative thinker Excellent managerial techniques
Work History Finance , 07/2013 to Current Company Name – City , State Proposed and achieved cost savings by reducing expenses on the company. Forecasted operating costs for scheduled projects by strategizing with other departments. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. Performed periodic budgeting/modeling to project monthly cash requirements. Calculated commissions for sales stores. Responsible for petty cash and bank transactions. Junior Auditor , 02/2012 to 06/2012 Company Name – City , State Analyzed and reviewed cost reports and communicated final results to clients. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Gathered data for internal audits through interviews, financial research and downloads. Articulated audit findings, risks and detailed recommendations to upper management. Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies. Education S.E : Accounting , 2013 Kwik Kian Gie School of Business - City , State High School Diploma : 2008 Don Bosco 2 Senior High School - City , State Certifications Instansi / Perusahaan : Wall Street Institute Posisi : SPO ( Sales Promotion Officer) / SPG Penghasilan Terakhir : Job Deskripsi : Menawarkan kursus inggris 2. Tahun : 2012 Instansi / Perusahaan : KAP A.K Rahman Posisi : Junior Auditor (Magang) Penghasilan Terakhir : - Job Deskripsi : Membantu membuat dan memeriksa laporan keuangan klien 3. Tahun : 2013 - Sekarang Instansi / Perusahaan : PT. Mitra Manunggal Mahardika Posisi : Finance Penghasilan Terakhir : Rp 4.500.000 Skills c, English, Finance, Access, Excel, Word, Promotion, Sales Additional Information Jenis Kelamin / Gender : Perempuan Tanggal dan Tempat Kelahiran/ Date and place of Birth : Jakarta, 24 Desember 1989 Status Marital / Marital Status : Belum Menikah Warga Negara / Nationality : WNI Agama / Religion : Katolik Tinggi dan Berat Badan/ : 161cm/56kg Height and Weight Hobi/Hobby : Boxing, Yoga, Jogging, Travelling Preferensi Pekerjaan / Job Preference Bidang Pekerjaan yang diminati : -Akuntansi/Finance/Auditor/Marketing Career Interest -Available position Riwayat Pendidikan dan Pelatihan /Educational and Professional Qualification Jenjang Pendidikan | FINANCE |
INFORMATION TECHNOLOGY ADMINISTRATOR Professional Profile I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges. Qualifications Systems administration Strong verbal and written communication Vast help desk experience Team leadership Network administration Extensive knowledge of Apple products Project management Innovative legal experience Experience Company Name City , State Information Technology Administrator 09/2014 to Current I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio. I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics. Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems. I work with system administrators in Durham to design and maintain the entire network on the Concord campus. Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server. Company Name City , State Associate Director of Computer Services 07/2000 to 09/2014 Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure. Reported directly to, and served as the immediate backup for the Director of Computer Services. Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years. Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades. After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange. Company Name City , State District Computer Technician 08/1999 to 07/2000 I supported all end-user related hardware and software demands for the entire school district. Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab. Company Name City , State Electrician's Apprentice 06/1990 to 07/1999 Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in. Education Bachelor of Science : Exercise and Sports Sciences 1999 Colby-Sawyer College , City , State , USA Skills
Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange,
Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell
Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell
Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache,
OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN),
3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion,
Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type,
WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs.
Salary History University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Associate Director of Computer Services 07/2000-09/2014 Starting Salary: $31,500 Ending Salary: $54,000 University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Information Technology Administrator 09/2000-Present Starting Salary: $62,300 Ending Salary: $62,300 | INFORMATION-TECHNOLOGY |
ASSISTANT, ACQUISITIONS AND DISPOSITIONS Summary Acquisitions and dispositions coordinator adept in client relations, due diligence and real estate management. Seeks a challenging position in property management with room for continued growth and professional development. Experience Company Name February 2007 to Current Assistant, Acquisitions and Dispositions City , State Coordinate due diligence information in the disposition of non-core properties to brokers and principals/investors Facilitate underwriting of potential acquisitions in coordination with leasing reps and regional asset managers Work on the capital harvesting program to sell off non-core assets and out-parcels in creating capital that can be redeployed into better-performing core assets Manage acquisitions and dispositions network drive and update the company website as properties are sold and acquired Organize Investment Committee Meetings for discussion and approval of redevelopment properties as well as approval of acquiring or disposing of assets Prepare property reports such as rent rolls, tenant sales, aged receivables, and operating statements for the analysis of core and non-core properties slated for disposition Company Name November 2000 to January 2007 Sales and Product Associate City , State Supported associate Field Sales Representatives to assist with high-volume single or multi-site customers Acted as liaison between customers and Field Representatives to generate leads and quotations for possible future sales Diligently researched information in assisting customers and distribution companies with technical product and applications inquiries Processed customer invoices for purchase of demonstration equipment and maintaining sales representatives' consignment accounts Authorized requests for product returns and exchanges as well as monitored high-dollar purchase orders and customer account status Company Name July 1999 to November 2000 Office Manager Assistant City , State Reconciled daily fees and posted payments accordingly. Prepared forms for medical billing and processed claims to appropriate insurance companies. Maintained inventory of supplies and medicines/vitamins. Resolved patient inquiries and performed general clerical duties. Education St. John's University 2000 B.S : Biology City , State , United States New York University 2011 Professional Certificate : Real Estate Finance and Investment City , State , United States Skills JD Edwards; Business Intelligence; Argus; Microsoft Word, Excel and PowerPoint; OnBase; SAP; AS400 | ARTS |
ONLINE COACHING, PERSONAL TRAINING Summary Professional fitness/wellness coach with strong consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology. Skills Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram) Experience Online Coaching, Personal Training 01/2011 to Current Company Name City Clients have access to a broad range of services from online to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle. Solution focused health coaching based on readiness for change assessment Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through High-level of communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy Daily accountability using online food journaling Privately produced, fully instructional exercise video library Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition) Chief Fitness Pro 07/2002 to 01/2011 Company Name City , State Online fitness expert and personal trainer for eDiets online member community Designed online personalized fitness programs to help members achieve their weight loss and physical transformation goals Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component Program growth of 40% from inception and weight loss of 8-17 pounds per member Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print) Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits Produced and directed 300 exercise videos for use on eDiets website PERSONAL TRAINING 07/2000 to Current Extensive one-to-one personal training experience in gyms, personal training studios and homes Nutritional guidance and support Guide clients in safe exercise, taking into account individualized physical limitations Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests Design safe and effective strength training, cardiovascular and flexibility programs based on client goals Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct AWARDS eDiets Employee Of The Year Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations World Natural Bodybuilding Federation (WNBF) - Won professional status as drug-free bodybuilder Education and Training B.A : Communications Southern Connecticut State University Certified Personal Trainer - The American Council on Exercise (ACE) #T72735 | FITNESS |
CREATIVE GRAPHIC DESIGNER Summary After reviewing your post with much interest, please take into consideration my qualifications and work experiences in your search. As an exceptionally versatile
Graphic Designer/Artist, with 19 years of expertise in marketing, advertising, packaging and publishing; working for a variety of industries in medical, education, B2C and Corporate. My objective now, is to find a position that will utilize my abilities, challenge and expand upon my creativeness and knowledge; while I provide my artistic assets in art and design to the benefit of an organization such as yours. My skill set includes designing from concept all the way through to production, high-end catalogs, advertisements, brochures, trade show graphics, posters, packaging, direct mailers, presentations, medical journals, educational books and more. Utilizing Adobe CS6, Acrobat Professional and I-Books Author. In addition to, Microsoft Office, various databases, time management and soft-skill applications on both Mac and PC operating systems. From the School of Visual Arts, I received a Bachelor of Fine Arts with a major in Illustration and a minor in Computer Arts. I am a resourceful, reliable self-starter; whether collaborating within a team environment or working independently with minimal supervision. Every assignment big or small is performed with a love for art and design from start to finish and attention to detail and deadlines. If you are interested, please call to further discuss my qualifications and how I may be a valuable future member for your team. Skills Children's Trade K -12 Book Packaging Medical Publication Product Packaging Advertising Trade Show Graphics Catalogs & Brochures Presentations & Hand-Outs Experience Creative Graphic Designer Apr 2006 to Feb 2016 Company Name － City , State •
Primarily, design new speculative advertising and/or enhance existing campaigns for small to mid-size
business clients for publication in directories, magazines, mobile apps and direct mailers •
Verbal/written communication with clients, media consultants to present and/or springboard design idea •
Routinely support Marketing and Sales division by creating collateral and training material; such as,
posters, presentations, invitations, photography, awards and handouts • Utilize LiveMeeting and Webcast to brainstorm, present or troubleshoot any design issues with staff and/or clients Graphic Designer - Contractor Feb 2002 to Mar 2014 Company Name － City , State • Facilitate creative design from start to finish for all of the company's promotional, marketing and visual needs
•
Collaborate with marketing on concept, design and schedules for advertising, marketing materials,
trade show graphics •
Communicate with publishers, digital and print vendors on behalf of the client to confirm work delivered by pub dates, monitor and assure quality, troubleshoot and resolve any design and digital or print issues as they arise Freelance Graphic Designer Feb 2005 to Mar 2006 Company Name － City , State • Design, layout, illustration and production of feature articles, monthly articles, contents page, infographics, charts and graphs for 3 monthly medical journals and Pharma-sponsored quarterly supplements • Liaison with medical editorial director and department, art director and graphic designers to assure journals and supplements are completed by monthly pub dates Freelance Graphic Designer: Packaging Apr 2004 to Aug 2004 Company Name － City , State •
Package design of licensed products and creating mock mechanicals of 3D displays for client approval • Technical illustration and enhancing existing Cad illustrations of products to appear in instruction leaflets •
Design and production of specialized catalog inserts, product instructional leaflets and gift wrapping Freelance Graphic Designer/Artist Mar 2004 to May 2004 Company Name － City , State • Design board books for licensed children's trade books; ie: (Barbie, Walt Disney, Sesame Street and Nascar) • Composed cover art utilizing company's brand approved art templates, stylesheets, colors and artwork • Design seasonal feature catalog inserts for Reader's Digest Children Books catalogs and promo-brochures Education and Training Bachelor of Fine Arts , Sequential Arts (Illustration) 1999 School of Visual Arts － City , State , USA Skills 3D, Acrobat, Adobe CS, advertising, artist, art, BOOK DesiGn, Branding, Brochures, Cad, Catalogs, catalog, concept, creative design, client, clients, edit, Graphic DesiGner, Graphics Design, graphics, Graphic, instruction, ie, marketing, marketing collateral, marketing materials, Marketing and Sales, Microsoft Office, pacKaGinG DesiGn, Package design, photography, Posters, Prepress, Presentations, Print Production, publication, quality, raDiO, Technical illustration, training material, web graphics, Author, written communication | DESIGNER |
INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations Senior Project Management leadership Co-Chairman of Change Management Review Board Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships” Implemented and Lead a Business Relationship Management Team Accomplished IT Technologist with a strong Business acumen, including an MBA Degree Successfully resolved complex Business, Technical and Operational issues Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global and strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 to February 2015 Company Name － City , State Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements Leadership role in the Vendor selection process (RFI/RFP/SOW) Negotiated and Contracted with selected technology vendors to optimize quality and minimize IT costs Successfully directed several major Vendor sourcing projects of Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, and manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement and manage multiple successful "partnerships" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements. Implemented Onsite, Onshore and Offshore talent sourcing models (completed on schedule) Worked with the Business and IT Teams to successfully implement new technical support vendors/partners. Information Technology Director January 2000 to February 2013 Company Name － City , State Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's. Drafted and approved contract amendments/renewals. Extensive Business Systems, Project Management and Business Relationship achievements. Director of Information Systems with extensive experience in Customer Service technologies. Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance. Maintained several JD Powers top system performance ratings. Directed a Business Relationship Management team which was integrated within the Business Units. Our IT customer surveys improved from C- to B+ under my lead. Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's). Business Systems Delivery Consultant January 1999 to January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology. Started a new Technology Support team, centrally supporting over 110+ Business Applications. Client Services Manager January 1998 to January 1999 Company Name Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas. My customers include Merrill Lynch, Guardian and JP Morgan Chase. Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members. Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications. Assisted the Sales team in closing 3 major new accounts (Sales Support role). Education M.B.A., Masters : Business Administration Adelphi University － City , State Business Administration B.S : Management and Economics State University of New York － City , State Management and Economics ITIL Certifications: by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP | INFORMATION-TECHNOLOGY |
ADMINISTRATOR Executive Profile Accomplished Executive with demonstrated ability to deliver company oversight, committed to cost-effective management of resources and quality performance. Skill Highlights Healthcare industry executive with over 20 years' experience including 16 years managing full service home healthcare facilities including profit and loss responsibility, clinical and operations management, quality improvement and control, personnel/employee relations, recruiting, customer service and business development. Strong leadership skills and experience in: Strategic Planning Team Building & Leadership Implementing Best Practices Contract Negotiations Human Resources Performance and Productivity Improvements Finance & Accounting/Profit and Loss Accountability Budgeting and Pricing Operational Management Time and Organizational Management Collaborative Problem-Solving Core Accomplishments Professional Experience Company Name City , State Administrator 01/2005 to 01/2015 Develop and implement short and long term plans. Establish clear objectives. Coordinates the efforts of business success. Responsibilities include: Full P&L responsibility; Sales and market development; Financial status; Patient Care Delivery; Client Services; Strategic planning and profitability and accountable for all operations and programs. Successful business growth and development through marketing programs, consistently increasing agency census over the course of 9 years. Expanded Private Duty market through successful performance and productivity improvement; contract negotiations and reimbursement strategies, consistently increasing agency census from 31 to 240 in the course of 9 years. Prepared and analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement and improving operational efficiencies. Effectively established clear objectives and developed short and long term plans for business success. Cultivated strong relationships with area hospitals, vendors/suppliers and payer sources. Maintained high level of business standards through persistence and diligence; high ethics and Integrity. Led State and Federal Regulatory surveys. Improved and maintained efficiency in HR functions, billing management and clinical operations through effective communication and leadership abilities. Company Name City , State Director of Healthcare Services 01/2004 to 01/2007 Responsible for staff providing daily patient care and related office activities conducted in accordance with applicable law and regulation. Ensured effective and efficient delivery of all clinical services in accordance with agency standards and values through: clinical management, billing functions and management; regulatory compliance; staff supervision and training, documentation and Quality Assurance management. Maintained high quality of patient care through constant communication with staff, teaching skills when interacting with clients and staff, demonstrating excellent decision-making skills, and teaching plans that utilize principles of teaching and learning. Improved and maintained clinical management through persistence and diligence, holding staff accountable and leadership skills. Improved billing function as related to clinical operations by effective implementation of Best Practices and operational management. Maintained State and Federal regulatory compliance by way of staff supervision and training, documentation oversight, HR related items and effective communication among all stakeholders. Company Name City , State Clinical Director/Branch Manager 01/2002 to 01/2004 Leadership position in ensuring effective and efficient agency operations through: clinical management; billing functions and management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among all stakeholders; and Medicare Conditions of Participation compliance. Improved methods of communication among all staff to ensure responsive coordination of care activities occurred. Maintained State and Federal regulatory compliance through: enforcing staff accountability, implementing processes and procedures established through Best Practices and operational management, leadership abilities and attention to detail. Influenced team spirit and motivation by way of interpersonal communication skills to ensure consistent quality standards of care was delivered to all patients. Promoted positive work environment to meet company goals. Company Name City , State Authorization Specialist 01/2001 to 01/2002 Responsible for follow up of pre-certification/authorization payer requirements for multiple home healthcare agencies in a nationwide company. Ensured authorization for all planned care and home health visits was in place prior to service dates. Participated in the implementation and roll out of new processes of verification and authorization for home health agencies nationwide. Successful negotiations of visit bill rates with payer source/case managers as needed. Follow-ups with nationwide agencies regarding case management issues ranging from a 140 - 240 patient case load. Established ongoing relationships with agency and insurance case managers. Company Name City , State Clinical Manager 01/2000 to 01/2001 Responsible for direct patient care and directing a team of clinicians. Perform staff assignments, scheduling of patients and needs, performing monthly Pre-bill and UR audits, completing monthly infection control logs, proofing all staff paperwork, managing accurate and up to date charts, delegation to staff members, coordinating Team conference meetings, participating in on-call schedule, case managing a patient load of 45-50, collaboration of patient care. Implementation of Medicare PPS reimbursement policy. Company Name City , State Staff RN 01/1998 to 01/2000 Direct patient care in the home setting. Maintenance of a patient load of 7-10/day; participation in on-call scheduling and weekly Case Conference meetings; making appropriate allied health referrals; planning of patient care from start of care until discharge; providing a care plan and setting appropriate goals for patient needs; implementing care plan activities through acquired skills and patient teaching as indicated; providing support for other staff members and managers. Successfully established effective patient outcomes and quality care. Company Name City , State Staff RN 01/1996 to 01/1998 Responsible for direct patient care as directed by patient physicians. Promote and restore patient's health by collaborating with physician and multidisciplinary team members, providing support to patients, co-workers and supervising team members. Education Bachelor of Science : Healthcare Administration 2005 University of Phoenix , City , State Healthcare Administration BS : Healthcare Administration
Registered Nurse 1996 Northwest Mississippi Community College , City , State Healthcare Administration
Registered Nurse Diploma : Nursing - Registered Nurse Methodist Hospital School of Nursing , City , State Nursing - Registered Nurse Southwest Tennessee Community College , City , State Pre-requisite coursework working toward nursing degree Skills Accounting, agency, attention to detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit and loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching Additional Information Licenses
* Registered Nurse, State of Mississippi, 1998
Honors
* Graduated with Honors, University of Phoenix, Bachelors of Healthcare Administration | HEALTHCARE |
BUSINESS DEVELOPMENT ANALYST Executive Profile Business Analyst and Project Manager with specialization in IT Systems well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Skill Highlights Business systems analysis Project management Business process improvement Forecasting and planning Requirements gathering Scope and project definition Technology architecture analysis Integrated Reporting Information System (IRIS) Portfolio management Budgeting Cost-benefit analysis Functional requirements Requirement tracing User acceptance testing Fixed income modeling Wealth management Valuation specialist SAP Business requirements matrixes Talented public speaker Superb communication skills Advanced problem solving abilities Critical thinking Core Accomplishments Project Management Training Certification. Information System, Business Analyst, IT infrastructure, System Analysis and Development, Enterprise Model, Technology and Issues Training. Implemented strategic change management concept, business intelligence, and the executed of Epic, Diebold, Oracle, Infor system projects for large organizations. Demonstrated experience in system fault diagnosis, developing solutions and managing resolution. Professor of Criminal Justice, Law, and Paralegal. Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels. Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications. Boosted customer service ratings by 33% by developing new processes and improving work flow. Professional Experience Business Development Analyst January 2006 to June 2016 Company Name － City , State Executive director of the expansion of current prospects database within specified business sectors to develop and improve a current or new infrastructure system. Developed organizational change management strategies. Documented process flows and developed requirements for functional improvements and enhancements.. Conducted activity-based analysis of business processes and made recommendations based on the findings. Analyze "Big Data" and social media data. Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects. Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) in a professional and creative manner. Understand a prospect's business needs and work with the expert teams to develop a tailored innovative system process. Designed cost-efficient staffing solutions for companies using Epic, Infor and Oracle resource management software. Lead colleagues in trade-doubler to identify common new business prospects and cross-sell integrated search and affiliate proposition. Represent trade-doubler at industry events, including round tables, speaking forums and new business events. Generate effective leads & exceed sales targets for the business. Work closely with marketing to identify appropriate go to market messaging for specific business sectors knowledge sharing, learning & development. Business Enterprise Risk Manager January 1998 to January 2005 Company Name － City , State Supervise underwriting and business-to-business enterprise risk management by ensuring that policies contribute to protecting the organization from potential risks. Director of 265 satellite offices within the state of Ohio and Kentucky and 8 auditors. Managed information associated to the organization's operations from internal sources, including finance, accounting, business development, marketing, sales, operations, and information technology, in order to contribute to the development of the organization's strategic plan. Worked and provided the local, state and federal crime authorities with evidence based information for client embezzlement and whit collar crime cases. Forecast the prediction of a cost-benefit analysis during the life cycle of the business and the impact to net worth/earnings for short-term, mid-term and long-term scopes. Business Client Relationship Manager January 1996 to January 1998 Company Name － City , State Developed business solutions and leadership for clients that productively develop and implement new improved business systems and processes both internally and externally. Formed a management plan for new client accounts and sales force. Achieved assigned sales and service objectives by contributing marketing, sales information and recommendations to strategic plans and reviews. Executed action plans; implementation of production, productivity, quality, and customer-service standards that will resolve problems. Initiated leadership, management, completion of projects. Delivered the appropriate application and disposition of business consulting. Managed client and prospect account selling, account management, and senior decision maker (C-level) relationship building as assigned within the market territory, including work to enhance and generate additional revenue with current client accounts and prospects. Committee member of internship recruitment, development and retention as assigned by Division Vice President to ensure senior level relationship building and a partnership to generate more revenue through client prospects, account development and lead generation. Project Manager January 1990 to January 1996 Company Name － City , State Formulated client service, operations, editorial and implementation teams to demonstrate trade-doubler expertise at new business sales pitch. Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others. Adopted the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan key relationships with other business development managers and business development executives. Managed marketing executive proposal writing, group marketing, client development and network team. Education Master of Science : Information Systems-Graduate Business Analytic Certificate , 2017 UNIVERSITY OF PHOENIX － City , State Master of Science : Criminal Justice , 2003 TIFFIN UNIVERSITY － City , State Specialization: Criminal Justice Administration Bachelor of Science : Public Administration , 1997 MYERS UNIVERSITY － City , State Skills Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting. | BUSINESS-DEVELOPMENT |
TECHNICAL PROJECT MANAGER Summary I am a PMP certified marketing, technical, and research project manager. I currently work as a technical and research project manager at PMA Media Group. I have led projects that include: User Research/Testing and Product Planning UX Design and Graphics Design Web Development and Technical Software Creation Online Campaigns (Marketing Strategy and Asset Creation) SEO, Analytics, and other data points. I have a current Project Management Professional certificate and am working towards my Agile Project Management certificate and my IIBA Business Analyst certification. I have not just lead projects, I am also experienced in production in the following areas: Front end web-development UX and Graphics Design for Web sites SEO and Keyword Research Analytics for web, social, and email Skills Project Management (Including Agile Methodologies) 2.5 Years of WorkFront Experience (As well as JIRA, Trello, Slack, and others) Javascript, PhP, Html/Css, VBA, Multiple libraries (Jquery, Angular, etc.) Marketing Strategy for audience definition and strategy to tactics mapping Microsoft Office, with high proficiency in Microsoft Excel Adobe Analytics Implementation and Measurement Proficiency Capable of writing User Research scripts and Testing plans Conducting Focus groups, usability tests, surveys, and other testing methods. Work Experience Technical Project Manager May 2017 to Current Company Name － City , State Lead all technical projects for PMA Media Group and it's AU credit card division. This includes both internal and client facing technical solution creation--From finance department tools creation to client facing web services creation. I have also started to help PMA Media implement a scrum process for all technical development, with an agile approach to user discovery. Project Manager - Digital Marketing/Web Aug 2014 to May 2017 Company Name － City , State Lead projects that included: Web Development and Website Content Creation User Research/Analytics/Testing/SEO UX Design and Graphics Design Campaign Marketing Strategy and Asset Creation This included the management of the creation of many of FamillySearch.org's campaigns; including Pioneer campaign, Meet my Grandma, Freedmen's Bureau and more. Digital Media Analyst Jan 2014 to Jul 2014 Company Name － City , State Worked with clients to determine Business Requirements and KPIs for their digital products. We would create measurement strategies for their websites, apps, email campaigns, and social channels. This was mostly done in Adobe Analytics, ClickTale, and Localytics, but sometimes in Google Analytics as well. This included both report creation as well as code implementation. Content Publisher and Front End Developer Sep 2013 to Jan 2014 Company Name － City , State Working with clients and an in house content management system, I would create web pages with some custom style. I would also collaborate on marketing strategy behind each page being created. Language Technical Writer Mar 2013 to Sep 2013 Company Name － City , State I translated Finnish language bank documents to English and created simple web pages out of them using HTML/CSS and some JavaScript. Accomplishments Project Management Professional Certification - March 2016 Project Highlights RootsTech.org: https://www.rootstech.org/ (Project Management, Marketing Strategy, Agile Based Sprint Workflow) Freedmen's Bureau Campaign: http://www.discoverfreedmen.org/ (Project Management, Marketing Strategy) Multiple Sections on Lds.org and FamilySearch.org: https://www.lds.org/?lang=eng, https://familysearch.org/ | DIGITAL-MEDIA |
SENIOR MEMBER SERVICE ADVOCATE SHANNA SCRUGGS Professional Summary Motivated customer service specialist with over 20 years experience in a fast-paced, team-based environment high call volume environments. Skills account reconciliations, accounting, Accounts Payable, apollo, auditing, benefits, billing system, coach, com, Credit, client, customer satisfaction, data entry, database, delivery, fashion, features, FTP, General Ledger accounts, http, legal documents, Managing, Access, MS Excel, Mail, MS Office, Word, MySQL, Owl, pick, pricing, processes, Express, reconciling, maintain records, research, shipping, Troubleshooting Strong customer service orientation Problem solver Committed to team success MS Office Skills Self-motivated Extremely organized Highly dependable Team leadership Quick learner MS Windows proficient Work History Senior Member Service Advocate , 10/2015
to Current Company Name – City ,
State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015
to Current Company Name – City ,
State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015
to Current Company Name – City ,
State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015
to Current Company Name – City ,
State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Hosting Consultant , 01/2015
to 10/2015 Company Name – City ,
State My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL Hosting Consultant , 01/2015
to 10/2015 Company Name – City ,
State My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL Hosting Consultant , 01/2015
to 10/2015 Company Name – City ,
State Godaddy My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL Designer Care Associate , 03/2014
to 01/2015 Company Name – City ,
State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Designer Care Associate , 03/2014
to 01/2015 Company Name – City ,
State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Designer Care Associate , 03/2014
to 01/2015 Company Name – City ,
State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Customer Care Advocate , 08/2013
to 03/2014 Company Name – City ,
State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. Customer Care Advocate , 08/2013
to 03/2014 Company Name – City ,
State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. Customer Care Advocate , 08/2013
to 03/2014 Company Name – City ,
State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. International Certified Specialist , 07/2010
to 08/2013 Company Name – City ,
State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. International Certified Specialist , 07/2010
to 08/2013 Company Name – City ,
State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. International Certified Specialist , 07/2010
to 08/2013 Company Name – City ,
State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. Customer Service Representative , 08/2008
to 07/2010 Company Name – City ,
State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Customer Service Representative , 08/2008
to 07/2010 Company Name – City ,
State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Customer Service Representative , 08/2008
to 07/2010 Company Name – City ,
State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Processing Associate , 01/2008
to 04/2008 Company Name – City ,
State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Processing Associate , 01/2008
to 04/2008 Company Name – City ,
State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Processing Associate , 01/2008
to 04/2008 Company Name – City ,
State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Accounts Payable Clerk , 11/2004
to 01/2008 Company Name – City ,
State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Accounts Payable Clerk , 11/2004
to 01/2008 Company Name – City ,
State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Accounts Payable Clerk , 11/2004
to 01/2008 Company Name – City ,
State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Education GED apollo-resume.co : 1996 Mesa Community College - GED : 1996 Mesa Community College - City | ADVOCATE |
SENIOR CONSULTANT Experience Senior Consultant , 09/2015 to Current Company Name – City , State Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a. vendor contracted to process member centric requests and operational processes with 230+ employees. Engage. with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically. resolve workflow and deliverable issues. Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS. Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution. Set service expectations for each line of business. Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations. Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors. Consultant/Systems Consultant , 05/2012 to 09/2015 Company Name – City , State Produced MedForce Navigation, workflow work instructions, and management reporting capacities via. Microsoft presentation. Hosted live meeting trainings (Level 3) with various user groups. Partnered closely with. CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,. workflow, and scheduled jobs. Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce. Developed training materials for one of the major systems used at CVS Health enrollment operations department. Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system. Installed and maintained the system on all new and existing employee workstations. Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox. Created and helped maintain outgoing member services daily reports. Assisted in all escalated issues within the Member services scanning team. Built MedForce forms for claims with workflow bins, while documenting codes. Conducted data reconciliation of reports and workflow discrepancies. Developed training agendas and materials specific to various departments. Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting. Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project. Managed the submission of change control tickets and UAT testing for MedForce enhancements. Developed document imaging templates for successful OCR scanning. Coordinator II /Administrative Assistant , 03/2010 to 01/2012 Company Name – City , State Provided assistance to managers and supervisors with any administrative requests. Organized all imaging system. processors views. Monitored out-of-compliance tasks. Maintained outgoing member services daily reports for. leadership. Built MedForce Forms for member services with workflow bins and document codes. Created new hire profiles and views in MedForce quality control of scanning inputs. Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports. Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops. Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports. Maintained 10-day letter and QC reports for corrective action. Coordinator I /Administrative Assistant , 01/2009 to 01/2010 Company Name – City , State MedForce Technology Supported the Medicare D Operations incoming member correspondence. Identified the type of request. and scanning mail into imaging system for various providers and there corresponding workflow, task type and. bin. Processed daily faxes from various email inboxes, identified type of request and imported imaging in. MedForce. Created and fulfilled supply requests, while maintaining and scheduling conference rooms. Coordinated benefits survey processes in accordance with Medicare guidance. Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance. Delivered audit support for MedicarePart D. Updated and report to leadership mail counts daily. Assigned daily tasks into imaging system to coordinators within MedForce. Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance. Maintained email box for coordination of benefits. Education High School Diploma Phoenix College Summary Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and
leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer
satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure
continued success both as a company and leader. Highlights MedForce technologies Written and communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training and development Medicare systems: MARx and Ecrs Process improvement MS Office suite Vendor relations Skills administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills | CONSULTANT |
INSTRUCTIONAL COACH Summary I am a passionate, hard-working educator with over 30 years of experience in curriculum, instruction, and professional development. I have worked as an elementary teacher, Sacramento County Office of Education Curriculum Specialist, and instructional coach, providing on-site support and professional development for teachers and administrators throughout the state. Most recently, I have focused on helping districts transition to the Common Core State Standards, and I have led numerous trainings on their implementation and effective use in the classroom. Experience 11/2011 to 01/2015 Instructional Coach Company Name Conducted research-based professional development trainings for teachers and staff in Direct Interactive Instruction, Common Core implementation strategies, and achievement-focused coaching Provided training and assistance in standards-based lesson design to support all students, with a particular focus on English Language Learners Delivered in-classroom coaching services that included demonstration lessons, co-plan/co-teach sessions, and observation/feedback consultations Supported districts with the implementation of the Synced Solution, a web-based tool that provides a CCSS scope and sequence for English Language Arts and Mathematics, K-12, unit progress monitoring assessments, and integration of existing textbooks and materials Utilized PC Microsoft Office (Word, Outlook), and internet search engines on a daily basis. 08/1997 to 12/2009 Company Name 01/2015 to 01/2012 Curriculum Specialist, English Language Arts Company Name Served as Coordinator, Reading Lions Project, K-3, funded by Packard Humanities Institute (PHI); scheduled and organized project-wide meetings and events, acted as liaison between PHI and 27 California school district coordinators Served as Coordinator, Instructor Recruitment and Support, Reading First and AB466/SB472 Institutes; recruited, hired, scheduled, monitored, and evaluated up to 600 seasonal instructors for statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 and HM Reading 2003) Scheduled and organized Training of Instructor workshops and served as Lead Instructor for HM Medallions Member of Development Team that produced and edited training materials for K-6 ELA state adopted programs Served as site-coordinator for institutes of up to 1,200 participants in various cities throughout California Scheduled and supported national presenters for state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) and FileMaker Pro on a daily basis. 08/1981 to 06/1997 Classroom Teacher Company Name － City Provided instruction in multiple content areas to develop academic skills, differentiating as needed for GATE, struggling students, and English Language Learners Collaborated with fellow teachers and administrators on instructional practice Assessed, recorded, and communicated students' academic and social/behavioral progress Planned and coordinated out-of-classroom learning experiences such as field trips and science camp Collaborated with parents, psychologists, psychiatrists, educational therapists, and tutors to provide accommodations for students with specific learning disabilities or behavioral needs. Education 1983 Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995
Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted 1976 Bachelor of Science : Anthropology University of California － City Anthropology Action Learning Systems, "Direct Interactive Instruction" Action Learning Systems, "Building Background for ELA/Math Common Core State Standards" SB 472 Training of Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office of Education, "The Structure of the English Language" CA Reading by Nine Conference, Los Angeles, "CA Reading/Language Arts Framework: A Teacher's Guide" Standards and Assessment Conference, Asilomar, "A Multi-Level Staff Development Model" Sacramento City Unified School District, "Reading Strategies for the Intermediate Grades" Davis USD, "Using Literature Circles in the Classroom" and "A Learning Journey: Organizing for the Possibilities" California Student Teachers Association, CSUS, "Using Short Stories in the Classroom" California Reading and Literature Project Academy, CSUS, "Connecting Art and Literature" and "WalkingInto Literature: Prediction Activities" CA Association of Independent Schools, "Creative Report Writing" and "Comprehension Strategies from the CA Literature Project" Interests Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Additional Information PROFESSIONAL DEVELOPMENT and SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, "Making It Work for English Learners" Michael Pressley, "Reading Comprehension" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, "National Reading Panel Symposium" G. Reid Lyon, "National Perspective on Improving Reading Achievement" Ed Kame'enui, "Effective Instructional Support Systems" Louisa Moats, "Morphology, Orthography, and Spelling" Isabel Beck, "Questioning the Author" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, "Strengthening Your Program for Gifted Students" Mel Levine, MD, "Cognition and Behavior" and "The Dimensions of Attention and Language as Prototypes" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Skills academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops | ARTS |
MANAGER FIELD Professional Overview Service focused and strong knowledge of healthcare management, client services, healthcare systems, management, Social Security, DFCS and various other platforms and services. Core Qualifications Microsoft Office Suite ( Excel,Word and Powerpoint) Knowledgeable in various healthcare information systems to include( Meditech, EMR, Mckesson/Stars, Artiva ,Onbase and Host). Licensed Navigator # 2984352 Affordable Care Act Certified Knowledeable in CPT Coding Knowledgeable in ICD-10 Education B.S : Sociology , June 1995 Albany State College Sociology Experience Manager Field January 2014 to January 2016 Company Name － City , State Responsible for providing high quality client focused service and leadership direction to internal and external operations. Provided smooth and efficient operations of all facets of the hospital-patient-Change Healthcare partnership. In accordance with established policy and Federal/State rules and regulations. Supervised 6 employees and provided comprehensive and detailed training needed to complete assignments. Served as Quality Assurance Specialist to ensure that each application completed was correct. Completed yearly performance Evaluations, monitored leave and punctuality for employees. Met all yearly goals at 95% for district and exceeded in some areas by 3%. Trustworthy and committed to superior customer service. Confident in interactions with individuals at all levels. Assisted with billed accounts and approval rate for revenue. Healthcare Representative January 2002 to January 2014 Company Name － City , State Interviewed clients in a hospital setting/or home visits to assist with obtaining maximum coverage for Federal( SSI/ SSA Disability) and State Medicaid benefits. Traveled to several different hospitals throughout district in order to meet client needs. Acted as an Advocate for patients and families in the capacity to Federal and State agency. Worked effectively with all hospital staff to give exemplified customer service. Adhered to company and legal standards regarding Protected Health Insurance(PHI), Personal Identifiable Information(PII) and Health Insurance Portability Accountability Act (HIPPA). Maintained and documented status of applications and clients via hospital system and Change Healthcare. Met goals as assigned by Change Healthcare yearly. Case Manager January 1996 to January 2002 Company Name － City , State Under general supervision provided the following: Determined eligibility and manageed on-going cases, intakes or renewals for eligibility programs. Processed applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines. Recorded and evaluated personal and financial data obtained from individuals. Keyed in a high volume of data using standard office hardware and software. Performed other professional responsibilities as assigned by supervisor. Exceeded/ Met all performance goals monthly as well as yearly. Skills agency, benefits, hardware, CPT Coding, client, clients, customer service, direction, financial, ICD-10, information systems, Insurance, leadership, legal, Meditech, Excel, Microsoft Office Suite, office, Powerpoint, Word, Navigator, policies, quality, Quality Assurance, SSI, supervisor, supervision | HEALTHCARE |
TRAINING MANAGER Executive Summary Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations. Core Qualifications Training and Development Supervision and training Policy/program development Certified Train the Trainer (T3) Management of remote employees Curriculum Development Talent development Military & Civilian Training Master Black Belt Instructor Operations management Cross-functional team management Training manual contributor Call center management experience Customer service management expertise Professional Experience Company Name City , State Training Manager 08/2011 to 09/2015 Creating and implementing training programs and overseeing the development of careers. Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization. Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Conduct orientation sessions. Create training materials and develop multimedia visual aids and presentations. Create testing and evaluation processes. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Manage staff of 70 classroom facilitators in multiple locations.. Conduct continuing education training. Provide leadership development education. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011 Top Secret Facility Clearance. Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel. Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports. Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines. Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment. Created comprehensive lesson plans to instruct Military and civilian personnel. Developed customized programs to support and enhance the security agencies of the United States government. Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006 Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property. Single point of contact for project scheduling and changes. Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ) Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews. Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School. Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents. Role Player. Company Name City , State Role Player 01/2003 to 01/2004 Provided services as a role player in support of CISAC for US Army Intelligence Center. Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data to assist in strategic decision-making. Education Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA Graduated Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA Valedictorian Interests Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary. Affiliations Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association. Skills Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3), | INFORMATION-TECHNOLOGY |
6 - 8 LANGUAGE ARTS GRADE TEACHER Summary Enthusiastic Language Arts educator seeking growth as an education specialist within a school that is dedicated to the academic and socio-emotional success of its student population. Core Qualifications Motivating students Learning style assessment Active listening skills Differentiated instruction Experience working with special needs students Classroom management Effectively work with parents Clear public speaking skills Achievements Student Development Increased 6th grade Language Arts standardized test scores by 20%, analyzing pre and post data and by introducing more effective learning techniques such as technology integration and student-run lesson plans. Increased 95% of 6th grade reading comprehension scores of students reading on 4th and 5th grade level to on or above grade level by the end of the school year; with a program called Voyager Reading used for targeting weaknesses. Education Strategies Employed journalism writing techniques to 8th graders during instruction to improve the development of writing essays; and 95% of students mastered the Standard of Learning exam for the first time in four years the school was in "improvement" status. Counseling Served as student mentor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions; and making recommendations to guidance counselor. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Professional Experience Company Name City , State 6 - 8 Language Arts Grade Teacher 01/2005 to 08/2009 Developed lesson plans to meet academic, intellectual and social needs of students. Performed student background reviews to develop culturally diverse lessons. Used variety of teaching techniques to encourage critical thinking and discussion in Language Arts class. Empowered learners to reflect and self-assess performance. Established and enforced rules for behavior and procedures for maintaining order among a class of 35 students. Developed, administered and corrected assessments in a timely manner. Earned positive verbal/written feedback from parents and administration regarding classroom instruction, management and student learning outcomes. Collaborated ideas for performance improvement during IEP meetings. Presented effective professional development learning strategies to faculty. Empowered students to engage in community opportunities beyond school. Company Name City , State Administrative Assistant to Chief Nursing Officer 07/2003 to 11/2004 Supported a team of four administrators with clerical duties, in addition to directly working for the chief nursing officer. Designed a new filing system for efficient work flow. Managed multiple projects for nursing directors. Handled multiple phone line system. Coordinated conferences on and off site. Documented reports on confidential patient concerns. Managed administrative calendars. Created correspondence and presentations using Microsoft Word Programs. Company Name City , State Administrative Assistant to Nursing Director 01/2001 to 01/2003 Managed the director's calendar and travel arrangements. Organized nursing conferences on site. Handled multi-line phone system. Created correspondence using Microsoft Office programs. Company Name City , State Project Manager 01/1997 to 01/2001 Headed the recruitment of clerical staff Trained five employees. Advised the president of staff promotion. Managed the release of press kits. Created and edited content for website. Collaborated with web designer on content layout. Designed stockholder certificates. Lectured at trade shows in Seattle and Paris. Instructed business professionals on the use of products and services. Education Master in Education : Instruction, Curriculum & Assessment 2014 Strayer University , City , State Graduated Summa Cum Laude, 4.0 GPA Professional Development : Education 2009 University of Phoenix 18 credits in education course work focusing on growing theories, reading methods, curriculum and instructional strategies. Bachelor of Science : Broadcast Journalism 2003 Brooklyn College , City , State 27 additional credits in sociology coursework Associate of Applied Science : Print Media Journalism 1996 Kingsborough Community College , City , State Skills Research journal databases, writing APA style, speed writing, note-taking, informal and formal observations, oral presentations, training and teaching, classroom management, evaluating and analyzing data, problem-solving, typing, PowerPoint presentations, Excel spreadsheet, Microsoft Word, Publisher. | ARTS |
PERSONAL/ PRIVATE CHEF Professional Summary EXECUTIVE CHEF __________________________________________ With more than 29 years of expertise at the forefront of restaurant operations and menu development, I bring an innovative approach to restaurant's, catered events and hospitality services – one that focuses on cost-effectiveness in food and labor, with quality to deliver impactful and exceptional cuisine. My background includes Mexican, Italian, Japanese, American, and fusion of all those cuisines, with broad experience in line management, staffing, new restaurant development and menu planning. Fine dining, scratch kitchens, Catering onsite and offsite 100-20000 people at any given time, retail food outlets, concessions and QSR's Skills Kitchen Design & Workflows Operations Management Product Costing / Cost Control Innovative Menu Development Team Building & Leadership Quality & Customer Service New Restaurant Openings 7 Revenue Growth / P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating and presentation Forecasting and planning Kitchen equipment operation and maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes and menu planning Payroll and scheduling Menu planning Work History Personal/ Private Chef , 01/2019 to Current Company Name – City , State Traveling around the LA and Orange County cooking for parties of 2 to 50. Plated, buffet, family style or food stations, plus more. Sourcing wild and sustainable meats, fish, and poultry. With organic produce, to produce a memorable event. Executive Chef , 07/2018 to 01/2019 Company Name – City , State My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood. Lounge, Café, Grill and Banquets are the revenue streams for this property. Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:. Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally. Executive Chef/ Director of Culinary , 01/2015 to 03/2018 Company Name – City , State My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere. Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood. Over saw 100+ employees and 6 chefs daily. Execution of catering, concessions and offsite functions from 200-20000 people. Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only. Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multiple tailored menus to client specifications. Education AOS : Culinary Arts & Hospitality Management , 1997 California Culinary Academy - City , State High School Diploma : 1993 Mary Star of the Sea High School - City , State Skills Kitchen Design & Workflows Operations Management Product Costing / Cost Control Innovative Menu Development Team Building & Leadership Quality & Customer Service New Restaurant Openings 7 Revenue Growth / P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating and presentation Forecasting and planning Kitchen equipment operation and maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes and menu planning Payroll and scheduling Menu planning Work History Personal/ Private Chef , 01/2019 to Current Company Name – City , State Traveling around the LA and Orange County cooking for parties of 2 to 50. Plated, buffet, family style or food stations, plus more. Sourcing wild and sustainable meats, fish, and poultry. With organic produce, to produce a memorable event. Executive Chef , 07/2018 to 01/2019 Company Name – City , State My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood. Lounge, Café, Grill and Banquets are the revenue streams for this property. Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:. Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally. Executive Chef/ Director of Culinary , 01/2015 to 03/2018 Company Name – City , State My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere. Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood. Over saw 100+ employees and 6 chefs daily. Execution of catering, concessions and offsite functions from 200-20000 people. Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only. Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multipletailored menus to client specifications. | CHEF |
INFORMATION TECHNOLOGY MANAGER / NETWORK ENGINEER Professional Overview A highly skilled and accomplished Information Technology Manager with over 16 years of expertise in planning, implementing and streamlining IT systems to ensure maximum customer satisfaction and business revenue. Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Exceptional communication and project management skills with the ability to successfully manage multiple priorities and assignments. Skills Platforms: Windows 2000, 2003 Server and Professional, Windows XP (Pro and Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange 2000 Hardware: HP, IBM, Dell, and Intel Based Server and Desktop Platforms, Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets, Toshiba E-310 Color Copier, Toshiba and Sony Laptops, Inter-tel Software: MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere, Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe: Acrobat, Illustrator, Photoshop, Partition Magic, Adware, Spyware, Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP Relevant Experience Information Technology Manager / Network Engineer Feb 2006 to Current Company Name － City , State Responsible for all day-to-day operations and functions of Wilkes & McHugh's six offices and 300 staff members. Currently lead a team of 6 IT professionals and Developers in the planning, upgrades, and implementation of IT systems, business applications, and development of new software tools. Work closely with the CIO and senior management to ensure business and technology objectives are aligned. Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts. Dramatically reduced IT costs and maintenance by virtualizing the company's infrastructure using VMware. Reduced physical servers from 50 to 4 and streamlined disaster recovery processes. Planned and executed Active Directory domain migration from 2008 to 2012 R2. Coordinated the planning and migration to MPLS network for 8 sites, including upgrades of all routers, switches and network equipment. Increased speed and reliability of company email by migrating from Microsoft Exchange 2010 to 2016. Streamlined operations by designing new Citrix infrastructure using Netscaler load balancers to ensure better speed and connectivity with less downtime for remote offices. Led the planning and implementation of Disaster Recovery site in Atlanta. Created company's first comprehensive business continuity plan and tested with success. Installed and configuring Barracuda Spam & Virus Firewalls resulting in the reduction of Spam by 40%. Enforced security policies, managed, monitored and updated spam filtering, Virus and Malware prevention systems. Reduced desktop & application deployment times by 60% by designing and implementing Microsoft's System Center Configuration Manager. Conducted training on internal systems, local procedures and other technical subjects for company employees. Coordinate with external technology vendors, internal staff members, and third-party consultants Network Engineer Sep 2003 to Jan 2006 Company Name － City , State Administered and managed a Windows 2003 server network environment. Responsible for all LAN and WAN duties of local and remote Networks. Acted as a technical consultant for our clients and for various IT projects. Provide End-User Support for Windows XP and 2000 Operating Systems. Installed and implemented Exchange 2003 mail server. Implemented Server and Desktop security using Mcafee Enterprise and ePolicy Orchestrator. Installed and configured Web servers, FTP servers, and POP3 mail servers. Manage Cisco 1900 Switches and 2600 Routers. Configured VPN Remote Access for users. Implemented software, Domain policies, patches and upgrades using Group Policy and SUS. Trained new employees in Systems Administration and Web development. Network Support Technician Jan 2003 to Aug 2003 Company Name － City Provided network and desktop support to over 800 users Provided technical support to all offices of the S.B.A. Domain Supported the Help Desk using Help Star software Troubleshooting of Windows 98 and 2000 Desktop Computers Implemented Group Policy Objects to control desktop environment and security Performed Hardware and Software upgrades and replacements Performed installations and troubleshooting of MS Office Suite Managed users, computers, and Organizational Units through Active Directory Created disc images of desktop and notebook computers using Norton Ghost Troubleshooting and repairs of Laser Printers and Copy Machines. Education Bachelor of Science , Management Information Systems University of Maryland University College － City , State Certifications: Microsoft Certified Technology Specialist 2008 (MCTS 2008) Citrix Certified Administrator (CCA) Information Systems Management Certificate Project Management Certificate | INFORMATION-TECHNOLOGY |
FREELANCE DESIGNER Highlights * Efficiently lead and coordinated all product development stages. * Research market needs for development of new products, remain up-to-date on emerging trends and competitors. * Engaging presenter and communicator; clearly communicates product features and advantages to management, clients, and vendors. * Skilled in the production of concept sketches, 3D computer models, and product prototypes. Technical Proficiencies MS Office Suite (Word, Excel, PowerPoint), Adobe Photoshop & Illustrator CS, Pro Engineer, Rhino, Alias, Hypershot, Keyshot, Wacom Drawing Tablet, Scanning Software, Digital Cameras, Table Saws, Sanders, Paint Sprayers. Experience 07/2014 to Current Freelance Designer Company Name － City , State Completed projects for Dick's Sporting Good, Walmart, Khol's, Cabela's, Magellan, Kryptek, Snap-On, CCA. Created winter beanies and gloves. Creating Tech Packs: Specific apparel information on placement, measurements and overall look of garment. Created women's hoodies, yoga pants and tee shirts. Created golf polo shirts. Created designs for promotional baseball caps to be sold at four major airports. 05/2014 to 06/2014 Freelance Designer Company Name － City , State Provided designs and sketches for two models of snow ski gloves. The designs were from initial concept through final design stages. The first model is a ski patroller glove where durability and value are paramount. The second model is at the upper end of the range of gloves for skiers and will be a higher performing glove. 09/2012 to 11/2013 Apparel Designer/Developer Company Name － City , State Managed designs and development of new apparel lines from initial concept through production confirmation. Emphasis was on delivering projects and related samples according to predetermined timelines. Learned and applied the full scope of product development including Project management, Timeline management, Costing analysis, Fit and Wear testing, Commercializing to production, Material knowledge, Created tech pacs, and Construction methods. Kept informed of and evaluated competitive developments with an eye towards improving the competitiveness of Rocky Brands apparel lines. Communicated daily with the overseas factories and team members on the proto-type and pre-production samples. Participated in Voice of Customer trips which included focus groups, talking with storeowners, working in their stores and talking with their customers. Attended several construction sites and hunting trips to observe experience and further understand the apparel requirements and needs for both workers and hunters. Key Achievements: * Effectively developed several apparel lines that will be introduced in the marketplace. * Worked with fabric suppliers/vendors to learn about materials and their usage. * Created Tech Packs: Specific apparel information on placement, measurements and overall look of garment. * Provided presentation materials and storyboards for new collections. * Created designs, sketches, material specifications, measurement templates, construction detail/ construction sketches, logo/label design trim detail, and color assortments. 05/2010 to 02/2012 Product Designer Company Name － City , State Managed multiple concurrent design projects for a leader in silicone-based technology and innovation, working closely with marketing and business development professionals, scientists, and engineering teams. Developed new products to meet market needs. Created concept sketches and 3D computer models and presented to clients. Provided guidance to and managed workloads for college interns. Key Achievements: * Successfully implemented key projects that resulted in building customer awareness of silicone uses. * Created architectural floor plans, developed interior design plans and designed product display cases for new Dow Corning Design Center. Consistently remained ahead of schedule. 01/2007 to 07/2009 Product Designer Company Name － City , State Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models. Key Achievements: * Developed several products that were introduced in the marketplace. 05/2006 to 09/2006 Website Designer Company Name － City , State Completed website development for a local county Water Authority, including layout, content, and graphics. 01/2006 to 02/2006 Product Designer (contract) Company Name － City , State Worked with creative team to develop ideas and create concept sketches for new products. Clients included Binney & Smith (Crayola), Fisher Price, and Icuiti. Education Bachelor of Fine Arts : Industrial Design College of Creative Studies Detroit － City , State , US College of Creative Studies Detroit, MI Degree: Bachelor of Fine Arts in Industrial Design GPA: 3.36 design Monroe Community College Rochester － City , State , US Monroe Community College Rochester, NY Summer Courses GPA: 3.6 Volunteer Experience Mentored a senior at University of Northumbria (London, England) in design of a cordless men's hairdryer with a carry case, providing feedback and professional guidance. Contributed to building children's playground as a volunteer with the Greece Rotary Youth Interact Club. Certifications CCA Professional Affiliations Volunteer Experience Presentations Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models Skills Product Designer, Marketing, Prototype, Prototypes, Clients, New Products, Business Development, Cases, Interior Design, Collections, Credit, Pacs, Product Development, Project Management, Testing, Transmissions, Voice, Cca, Magellan, Promotional, Adobe Photoshop, Engineer, Excel, Illustration, Illustrator, Ms Office, Photoshop, Powerpoint, Pro Engineer, Scanning, Word, Patroller, Industrial Design | APPAREL |
IT MANAGER Highlights Customer and Client Relations Advanced Troubleshooting Techniques Project Management and Tracking Windows Server 2003, 2008 and 2012 Windows XP, Vista, 7, 8d Experience IT Manager December 2013 to Current Company Name － City , State Stabilize and manage infrastructure and applications for corporate and remote facilities Create standard hardware and software lists and purchased based on those lists Create fiscal year budget for IT department Perform thorough IT audit and proposed various changes based on the audit Administer various information technology systems and applications Plan and manage information technology projects Define and plan employee training programs for internal staff Maintain production database applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Reduce system downtime by diagnosing and resolving complex technology related issues Negotiate vendor contracts to ensure the correct product at the lowest cost Streamlined internal communication platform Perform routine vulnerability and risk assessments for company infrastructure Perform regular security audits of internal infrastructure and applications Implemented Voice Over Internet Protocol Phone System for entire organization Manage corporate website and made necessary edits and adjustments Work with various departments to determine technology needs Provide end user support to in-office and remote users. Senior Technical Analyst October 2010 to December 2013 Company Name － City , State Manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over 30 clients Maintain & monitor ticket queue for myself and other technicians Work with technicians to determine correct issue escalation path Administer various information technology systems and applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Maintain consistent communications with client point of contact Own complex client help desk and infrastructure rollouts Develop detailed technical documentation and processes for the clients Work closely with the Director of IT to develop help desk policies and procedures Make technical recommendations to clients based on need and cost Act as account owner for select accounts Formulate monthly help desk budget and manage accordingly Work with team and vendors on technical training needs. Director of Information Technology January 2010 to October 2010 Company Name － City , State Manage corporate network and ensure high system availability. Develop backup and disaster recovery plan Reduce system downtime by diagnosing and resolving complex technology related issues Administer MPLS network between remote locations Coordinate construction and configuration of remote offices Implement corporate infrastructure monitoring program Manage corporate phone and voice mail systems Provide quality support to all personnel Communicate with President/CEO on all technical matters. Director of Information Technology June 2004 to December 2009 Company Name － City , State Manage corporate network and ensure high system availability Maintain disaster recovery methods and backup procedures Administer 68 Local Area Networks Investigate and implement a document management solution Manage internal phone switch voice mail system Oversee IT staff to ensure job expectations are met and train in any deficiencies Implement an incident reporting system that allows tacking of issues and their correction in a timely manner Formulate departmental policy and procedure documents Create annual IT budget and monitor all IT-related expenditures Research and recommend system development priorities Effectively communicate relevant IT-related information to superiors Communicate with all departments to ensure all Information Technology needs are met Write technical documentation for hardware and software installation, end-user support documents and client PC standards Negotiate with vendors to create a cost effective solution for hardware, software and maintenance agreements Provide end-users with training classes on Microsoft Office products Reduced cell phone bills by 40% and travel expenses by 45% by implementing policy and procedures for each Exceeded job expectations with minimal supervision required. Project Manager June 2000 to December 2003 Company Name － City , State Provide leadership and direction to installation team members by investigating the radiology department workflow, gathering requirements, managing scope and ensuring quality throughout the installation Work with the sales team to determine the PACS, Radiology Information Systems and/or Hospital Information System needs of the imaging center or hospital Coordinate with vendors, hospital staff and hospital administration to determine the project timeline Aware of HIPAA guidelines and their implications throughout the project timeline Investigate Radiology modalities to determine DICOM compatibility and/or upgrade needs Participate in all aspects of equipment installations Communicate feedback to management regarding the needs of the sites Develop procedures to deploy client PCs with a standard image and security policies Work with help desk team to develop consistent help desk methods and call logging techniques Education Bachelor of Science : CyberSecurity , May 2015 University of Maryland University College － City , State CyberSecurity Computer Information Systems , August 1993 Middle Tennessee State University － City , State Computer Information Systems Skills Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow | INFORMATION-TECHNOLOGY |
SALES ASSOCIATE Summary Reliable and punctual Sales Associate who possesses an excellent work ethic and more than fifteen
years in retail. Areas of expertise include inventory, cash management, and exceptional customer
service. Personable Customer Service Associate dedicated to providing the highest level of customer
service. Outgoing, and efficient with the capacity to multi-task.
High-achieving Sales Associate offering an extensive background in customer service, sales, client
relations and merchandising. Self-directed and self-motivated team player who also works well
independently. Accomplishments Consistently exceeded daily sales targets with an average of $1200 in sales
each day. Routinely helped as many as 200 customers each day in a high-volume
retail outlet. Received 5 "exceeds expectations" ratings on performance reviews. Skills Cash handling accuracy Strong communication skills
Organized Superb sales professional
Time management Flexible schedule
Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Experience Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints
in person and via phone. Opened and closed the store, which included counting cash drawers and
making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the
company brand. Kept the showroom clean and maintained neat, orderly
product displays. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced
retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper
management. Held each team member accountable for achieving brand and
performance goals. Offered direction and gave constructive feedback to motivate team
members. Communicated store policy violations to the leadership team in a timely
manner. Communicated information to customers about product quality, value
and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer
questions. Completed floor replenishment to guarantee size availability and promote
customer satisfaction. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Collaborated with customer service team members to give exceptional
service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the
company brand. Opened and closed the store, which included counting cash drawers and
making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. Education and Training Bachelor of Science : Community Health , 1982 Oregon State University - City , State Coursework in Business and Management
Coursework in Business, Communications and Organizational Psychology
Continuing education in Business Administration and Hospitality Skills Cash handling accuracy Strong communication skills
Organized Superb sales professional
Time management Flexible schedule
Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Work History Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints
in person and via phone. Opened and closed the store, which included counting cash drawers and
making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the
company brand. Kept the showroom clean and maintained neat, orderly
product displays. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced
retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper
management. Held each team member accountable for achieving brand and
performance goals. Offered direction and gave constructive feedback to motivate team
members. Communicated store policy violations to the leadership team in a timely
manner. Communicated information to customers about product quality, value
and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer
questions. Completed floor replenishment to guarantee size availability and promote
customer satisfaction. Built customer confidence by actively listening to their concerns and giving
appropriate feedback. Collaborated with customer service team members to give exceptional
service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the
company brand. Opened and closed the store, which included counting cash drawers and
making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. | SALES |
HEALTHCARE CONSULTANT Executive Profile seminars and 200 media interviews, executive health/longevity expert and corporate wellness consultant. Created award-winning preventive care/patient education center in Family Medicine Residency. Developed residential wellness program at world-renowned Cooper Clinic in Dallas from ground floor. Administered $800,000 Kellogg Foundation grant to train physicians for Public Health and Preventive Medicine. Developed innovative nutritional system to rank high nutrient-density foods and motivate individuals to simple healthy eating. Designs for Wellness consulting with corporate executives, medical groups, hospitals, wellness centers, nutritional supplement manufacturers. Designed extensive marketing strategies for health/wellness publications, healthy food products, and nutritional supplements. Personal Objectives My career goal is to utilize my experience and skills in a larger organization, work with teams to create innovative products and services in health promotion, disease prevention/management, and human longevity fields. Collaboration with diverse groups to synergize process of product development and implementation of patient/client services. Skill Highlights Business Development Strategy: Expert Product Marketing Strategy: Expert Operational Systems Efficiency: Expert Wellness Program Development: Expert Lifestyle Change Methodology: Expert Professional Experience Healthcare Consultant March 2013 to Current Company Name － City , State Specializes in assisting physicians, hospitals, outpatient rehabilitation clinics, and a diverse list of other healthcare providers throughout the U.S. and abroad to achieve their strategic and operational goals. President and Founder January 1990 to Current Company Name － City , State Responsible for overall strategy and implementation of all aspects of the business. Company provides consulting and training seminars in the areas of executive health, corporate wellness, nutrition, stress management/work-life balance, fitness, and longevity. Publishing in the areas of nutrition, fitness, wellness, sports, and spiritual development. Executive Director January 1984 to January 1990 Company Name － City , State Developed residential Cooper Wellness Program at Cooper Clinic from ground floor resulting in multimillion dollars of revenue and educational assistance in improving health, longevity, and quality of life for thousands of clients, both domestic and international. Received Outstanding Service Award-Cooper Clinic, 1990. Associate Director July 1980 to December 1983 Company Name － City , State Created award-winning Preventive Care teaching program from start-up for medical residency program. Won $60,000 grant to fund The Preventive Care Learning Center, a patient/resident, teaching facility. Center taught Family Medicine residents patient education/preventive medicine skills and won Patient Care Magazine's Award for Excellence in Patient Education by a Family Medicine Residency. Developed off-campus Master of Public Health program for residents and allied health professionals in conjunction with Loma Linda University and an $800,000 Kellogg Foundation grant. Appreciation Award for Developing a Nationally Recognized Program in Preventive Care at the Florida Hospital Family Medicine Residency, 1984. Education Doctor of Public Health : August 1980 Loma Linda University － City , State High level specialist in wellness and lifestyle management intervention. Academic preparation, practical skills, and administrative abilities in developing, implementing, and evaluating programs and protocols designed to address a wide spectrum of health issues-particularly those dealing with chronic disease-including health risk appraisal, nutritional assessment and recommendations, exercise testing and prescription, and smoking cessation counseling. Six-month Clinical Practicum at Kaiser Permanente Preventive Medicine Dept. in Riverside, CA including lifestyle counseling for clients in areas of smoking cessation, weight management, fitness training, and chronic disease risk factor reduction. Master of Public Health : August 1980 Loma Linda University － City , State Specialized professional training in community nutrition to assume leadership position in assessing community nutrition needs; and in planning, directing, and evaluating the nutrition component of health promotion and disease-prevention efforts. Bachelor of Arts : Business Administration , June 1977 Andrews University － City , State GPA: Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Business Administration Courses included Economics, Principles of Management, Business Law, Business Ethics, Principles of Marketing, Accounting. Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Bachelor of Science : Health , June 1977 Andrews University － City , State Health Courses included Organic Chemistry, Biology, Microbiology, Home Economics, Inorganic Chemistry, Massage and Non-Drug Therapeutics. Skills Academic, Accounting, administrative, balance, Biology, Business Development, Business Law, Chemistry, interpersonal, CA, consulting, counseling, clients, directing, disease-prevention, Economics, Family Medicine, health promotion, leadership, Marketing, assisting physicians, Patient Care, processes, Product Marketing, Program Development, protocols, Public Health, quality, rehabilitation, scientific, seminars, Strategy, strategic, stress management, teaching | HEALTHCARE |
CONSULTANT Experience Consultant January 2012 Company Name － City , State Provided programmatic and operational support for audit readiness engagement with the Defense Logistics Agency. Designed and implemented SOPs for on-boarding security process for 150 new hire contractors. Transformed difficult client relations into collaborative ones, facilitating smooth program management. Built resource management system to track and maintain contract requirements and sensitive personnel information. Enterprise Sales Account Manager November 2014 to Current Company Name － City , State Work with Director of Enterprise Sales to develop innovative business plans and sales strategies to build the enterprise sales unit from $0. Leverage relationships with engineering, marketing and customer support through internal training programs. Collaborate with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Actively manage the portfolio of all enterprise accounts totaling ~$40K of monthly reoccurring revenue. Developed and implemented standard operating procedures for onboarding all new enterprise accounts. Coordinate and manage major proposal processes from initiation to implementation. Increased monthly sales by 20% by implementing strategies to develop and expand existing customer base. Deliver exceptional account service to strengthen customer loyalty. Coordinator January 2014 to March 2015 Company Name － City , State Conducted expert meetings with companies needing expertise for coverage and adoption of their device technologies resulting in $30K revenue for the Center. Planned and executed annual GI Technology Summit's programming, budgeting, agenda, faculty invitations, and logistics such as travel, accommodations, and honorarium for faculty; led to generation of $350K in revenue. Prepared and managed all contracts, budgets, and invoices related to industry and physician expert relationships. Supported medical device registries and manage contracts, communications, and invoices with clients. Planned workshop on "How to Estimate and Reward True Patient-Centric Value in Innovation" in conjunction with the FDA to bridge gap between regulators, investigators, device companies, and payers and enhance collaboration leading to better understanding of roles and expectations in support of high-value healthcare. Legal Assistant January 2012 to January 2013 Company Name － City , State Prepared wills, living trusts, and other estate documents for clients with $1M+ net worth; generated $250K in revenue. Managed client accounts on My Personal DataSafe software; advised CEO on best practices, issue resolution and user experience to improve performance and reliability of software's technical architecture. Executive Assistant January 2005 to January 2011 Company Name － City , State Collaborated on a Maryland-Ukraine Business Accelerator proposal designed to facilitate commercialization of innovative ideas from Ukrainian entrepreneurs and act as catalyst for new product development. Researched, planned and recruited for a seminar involving Russian education organizations around the nation to discuss value of Russian language and education; consequently Mayor Katz granted the days of June 5-12 as the "Days of Russian Culture" in city of Gaithersburg, MD. Advised new business owners and facilitated process of registering their companies with their respective states. Performed bookkeeping and tax return preparation for domestic and international businesses. Provided customer support for clients with account issues and resolved discrepancies in their accounting records. Managed accounts receivable for 1,200 tax clients and collected over $50K in overdue payments. Collaborated with other administrative team members, human resources and the finance department on special projects and events.Served as a professional representative of the CEO to executive clients, investors and board members. Served as a liaison between company president and clients regarding client accounts and new business. Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Education Master of Science : Technology Commercialization , May 2015 THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School of Business － City , State Technology Commercialization Bachelor of Arts : Anthropology Biology , May 2011 UNIVERSITY OF MARYLAND － City , State Anthropology Biology Teaching Assistant for upper level Anthropology courses Languages English and Russian Interests Designated by the AGA as a 'SharePoint Super User' (2014)
Work Eligibility: Eligible to work in the United States with no restriction Additional Information Designated by the AGA as a 'SharePoint Super User' (2014)
Work Eligibility: Eligible to work in the United States with no restriction Skills accounting, accounts receivable, Agency, bookkeeping, budgeting, budgets, contracts, client, clients, client relations, customer support, English, Innovation, Languages, Logistics, Director, managing, meetings, MS Office, Enterprise, new product development, personnel, program management, programming, proposal, Russian, Russian language, Sales, strategy, Summit, tax, Teaching, Ukrainian, vision | CONSULTANT |
SALES Summary Bilingual Account Executive with over 15yrs of experience Experienced managing up to 120 Retail Wireless Doors for Corporate Indirect Channel Over 20yrs of successful sales leadership,highly reliable self-starter; can be counted on to complete assignments without supervision Consistently achieved high ranked performance in every position held Highly developed interpersonal, communication and analytical skills Experienced with Metrics/Market Analysis/Forecasting/Salesforce/SaaS Highlights Prospecting and cold calling Strategic account development Exceptional customer service skills Bilingual Spanish Strong solution driven, problem solving skills Strong communicator Accomplishments Top Sales Producer July 2014 1.8M sold Over 3M in volume sold within the past 6months Verizon Top Producer Los Angeles Territory Development 2005/Irvine Verizon "Best of the Best" (West Area) Top 100 Employees 2004/Irvine Verizon National West Area " Winners Circle 2003" /Irvine Sprint PCS Chicago area Top Producer Sales Excellence Award 2000 Sprint PCS Illinois/Wisconsin Excellence Sales Award 2000 Presidents Club for Sprint PCS Chicago and Los Angeles Markets 2000 and 1999 Experience Sales November 2014 to Current Company Name － City , State More than 20years of going above and beyond client expectations, providing sales training for thousands of clients within fortune 500 corporations. Exceeding sales goals year after year, almost 3M in sales volume in 2014, I am honored and excited to expand my knowledge into the International field in sales. Sales July 2013 to October 2014 Company Name － City , State Top Producer in July 2014 1.8M in Sales Volume Earned CIPS certification (Certified International Property Specialist) licensing covering 40 countries to accommodate client needs looking to purchase outside the US or International clients looking to purchase within in the United States. Sales March 2011 to July 2013 Company Name － City , State Real Estate Investments Portfolio Manager for local, national accounts Provided training for Real Estate investors, first time home buyers Provided market analysis, forecast, problem solve, enable a smooth transaction. Sales November 2006 to March 2011 Company Name － City , State Over 2 million in volume sold within first year Generate leads and referrals through prospecting, cold calling, networking Provide training for Real Estate investors, first time home buyers, Provide market analysis, forecast, problem solve, enable a smooth transaction. Territory Field Representative August 2009 to February 2010 Company Name － City , State Business development, managed a portfolio of up to 120 account doors Exceeded monthly sales quota objectives by acquiring and managing small to medium sized businesses. Provided training for businesses, customers enabling a smooth transition to support team and reduced churn. Indirect Account Field Representative November 2002 to October 2006 Company Name － City , State Corporate Indirect Operations Training and Indirect Account Management Training completed in 2004,2005,2006 Irvine, CA Campus Business development, sales/product training, metrics/market/competitive analysis, sales, special events, trade shows, generating leads by cold calling, relationship building and networking Provided training for new accounts, provided problem solving training, retention training and training on reducing churn, enabling a smooth transition to the internal Verizon support team. Retail Sales Representative December 1999 to December 2002 Company Name － City , State Multiple Awards for Sales Excellence, Customer Service and Top Sales Producer,. Recommended wireless solutions to new and existing accounts Provided training to new accounts, new customers including sales training for new employees. Education State License : Real Estate Sales , 2006 Austin Institute of Real Estate － City , State Business Building, Marketing and Real Estate Sales General Education/ Communications Purdue University － City , State General Education/ Communications Communications/ Marketing Long Beach City College － City , State Communications/ Marketing Skills Account Management, Customer Service, Strong Sales Experience, Bilingual Professional Affiliations Board of Directors for Family Link Kids Adoption and Foster Care Austin/San Antonio TX (Legacy Ranch) Board of Champions for Children GACC (Greater Austin Chamber of Commerce) YHAPAA (Young Hispanic Professionals Association) AYREP (Austin Young Real Estate Professionals) Texas Association of Realtors National Association of Realtors Austin Board of Realtors Young Execs of Austin Charity Bash/Young Professionals philanthropist organization Downtown Alliance Hill Country Outdoors Las Comadres Para Las Americas Organization | SALES |
BUSINESS DEVELOPMENT COORDINATOR Professional Summary Program Coordinator bringing extensive background in Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Core Qualifications Troubleshooting and problem solving Exceptional telephone etiquette Professional demeanor Self-starter Time management ability Ability to prioritize Deadline-oriented Employee training and development Experience Business Development Coordinator May 2016 to Current Company Name － City , State Technology Coordinator October 2014 to May 2016 Company Name － City , State Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish. Proposal creation in paperless proposal system. Created contracts upon new or amended technology sales. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting. Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal. Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content. Region Coordinator February 2014 to October 2014 Company Name － City , State Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements. Executive Assistant April 2012 to April 2013 Company Name － City , State Supported the Owners in business start up. Coordinated conference calls, meetings, and travel arrangements. Monitored and
replenished inventory of office supplies and maintained servicing of all
equipment. Created spreadsheets and word documents as needed. Responsible for budget and vendor management. **This was an interim position while in the process of relocating to Georgia. Technical Support Coordinator June 2011 to March 2012 Company Name － City , State First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field. Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software. Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired. Multitasking between field responsibilities and internal technical development. Wored with project teams to develop equipment instruction guides.
Created return merchandise authorizations and coordinated
equipment use for clinical trials.
Processed, tracked and expedited client orders for overnight
delivery.
Eliminated paper orders and RMA forms by creating electronic versions that
reduced data entry time by 50%.
Clinical Administrator January 2011 to April 2011 Company Name － City , State Coordinated scheduling of monthly staff meetings, with
participants from various parts of the company using both audio and video
arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed. Specialist, User Applications January 2007 to May 2010 Company Name － City , State
Monitored daily administration of Saba learning management system
and Pedagogue assessment system for
over 6,000 internal and field associates .
Diagnosed and provided first level support for transcript and learning
management system issues.
Analyzed helpdesk call database and identified trends to actively
resolve recurring system issues.
Reduced response time for client system issues
from 48 to 24 hours.
Trained all internal and regional coordinators on
the Saba learning management system.
Established and implemented standard operating procedures for all testing
initiatives.
Created, administered, and proctored all product testing for field
associates.
Created and refined communications, training manuals, and FAQs.
Training Coordinator October 2001 to January 2007 Company Name － City , State Managed department budget including estimates and accruals within
2% of target.
Managed internal logistics associated with
training, such as training lists, invitations, attendance rosters,
scheduling events, and assigning pre-work.
Consolidated electronic evaluations/data for all sales workshops,
analyzed metrics, and reported to Senior Management monthly.
Maintained senior managements
calendars and handled extensive international and domestic travel
arrangements. Prepared,
submitted, and tracked expense reports in Concur system.
Education Bachelor of Science : Business Administration , 2006 Centenary College － City , State Technical Expertise Sales Software: Salesforce.com, Paperless Proposals Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System Administrative: Microsoft Office Suite, Concur Technical: Vantive, Clarify | BUSINESS-DEVELOPMENT |
ACCOUNTANT Professional Summary Current Accountant with the City of Alexandria with over 15 years experience in the accounting industry. Knowledge in governmental accounting procedures, financial statement preparation, general ledger activity, budget preparation & analysis, bank reconciliations, accounts payables & receivables, payroll, fixed assets, tax preparation & audit procedures. Skills 15+ years of experience in Accounting & Bookkeeping Services Financial statements, Bank reconciliations and General Ledger expertise Flexible team player Responsible, Concise & Detail Oriented Microsoft Word, Excel, Access, PowerPoint, & Outlook expertise Banner Finance, Xtender, Asset Keeper Pro & QuickBooks Software proficiency Work History Accountant Aug 2013 - Current Company Name City , State Help prepare Financial Statements and Bank Reconciliations. Responsible for Accounts Payable & Fixed Assets for the City of Alexandria. Perform accounts payable functions for governmental expenses. Manage vendor accounts and prepare 1099s for contract labor. Prepare, Record Journal Entries, & Reconcile Asset accounts, including surplus, depreciation expense, and the purchase, & addition of new assets. Organize new asset tagging & yearly department assets counts. Organize and carry out efficient month-end, quarterly and year-end processes. Record journal entries and perform accounting on accrual basis for year end procedures. Work closely with GOHSEP to gain reimbursement of expenses from Hurricanes Katrina, Rita, Gustav & Isaac. Maintain integrity of general ledger, including chart of accounts. Accountant Aug 2009 - Feb 2013 Company Name City , State Preparation and Analysis of Hospital Financial Statements. Investigate and resolve discrepancies in financial statements while under tight deadlines. Compile general ledger entries on short time schedule with nearly 100% accuracy. Analyze monthly balance sheet accounts & record journal entries for corporate reporting. Accountant Jan 2006 - Apr 2008 Company Name City , State Prepare & File tax returns for individual, partnership, corporate, and tax exempt clients. Prepare LLC & Corporate monthly payroll & Quarterly Reports. Generate financial statements and facilitate account closing procedures each month. Accountant Jan 2003 - Aug 2004 Company Name City , State Prepare individual, partnership, corporate & fiduciary tax returns. Audit governmental, for-profit and not for profit entities. Uphold strict confidentiality protocols with all client details and tax return information. Education Bachelor : Accounting 2002 Northwestern State University of Louisiana City , State Graduated Magna Cum Laude Phi Kappa Phi Honor Society CPAExcel Scholar Dean's List for the entirety of College. George H Rothschild Scholar Alpha Lambda Delta Honor Society Skills Advanced bookkeeping skills Accounting and bookkeeping Financial statement analysis Tax return filing GAAP understanding Bank reconciliations and balancing Flexible team player Microsoft Word, Excel, Access, PowerPoint, & Outlook Asset Keeper Pro Software QuickBooks Software Fixed Asset Solutions Software Creative Solutions Bookkeeping Software HOST Software Document Manager Software ProSystem, UltraTax, and Lacerte Tax Preparation Software Work History Accountant Aug 2013 - Current Company Name City , State Help prepare Financial Statements and Bank Reconciliations. Perform accounts payable functions for governmental expenses. Manage financial departments with responsibility for Accounts Payable and Fixed Assets. Manage vendor accounts and prepare 1099s for contract labor. Reconcile Asset accounts and review all materials, including surplus, depreciation expense, and purchase and recording of new assets. Organize and carried out efficient month-end, quarterly and year-end processes. Provide journal entries and perform accounting on accrual basis for year end procedures. Prepare documents and reports using advanced software proficiencies. Generate and submit invoices based upon established financial schedules. Maintain integrity of general ledger, including chart of accounts. Partner with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines. Review & improve accounting systems and processes to meet business needs and maximize effectiveness of operations. Review accounting structures and procedures on regular basis to identify areas in need of improvement. Accountant Aug 2009 - Feb 2013 Company Name City , State Preparation and Analysis of Hospital Financial Statements. Responsible for Budget and Forecasts on Quarterly Basis. Investigate and resolve discrepancies in financial statements while under tight deadlines. Compiled general ledger entries on short schedule with nearly 100% accuracy. Analyzed monthly balance sheet accounts for corporate reporting. Accountant Jan 2006 - Apr 2008 Company Name City , State Prepared & Filed tax returns for individual, partnership, corporate, and tax exempt clients. Responsible for Budget and Forecasts on Quarterly Basis. Prepared & Managed LLC & Corporate monthly payroll & Quarterly Reports. Utilized accounting software to issue tax returns and prepare consolidated reports. Generated financial statements and facilitated account closing procedures each month. Accountant Jan 2003 - Aug 2004 Company Name City , State Prepared individual, partnership, corporate & fiduciary tax returns. Audited governmental, for-profit and not for profit entities. Utilized accounting software to issue tax returns and prepare consolidated reports. Upheld strict confidentiality protocols with all client details and tax return information. | ACCOUNTANT |
GRAPHIC DESIGNER Personal Information Date of Birth: May 13th, 1999 Present Resident In Triangle VA, and soon, Montclair, VA. Objective To obtain a job that challenges me to use my acquired skills in the food industry. Education High School Diploma : Graphics/IT , 2017 Forest Park High School － City , State , United States Coursework in Graphic Design Coursework in AP Classes Aiming for an Advanced Diploma, taking language and Advanced Placement Classes 3.5 GPA Summary Hello! I am Phat Le (or Danny), a high school student in Forest Park studying to become a Graphic Designer/Photographer. I am currently searching for a part-time job where I can apply my education and volunteering experience to a job in fast food industry. Areas of proficiency include Graphics and Photography. In these courses I have learned to see whether or not something appeals to the average eye, and to create aesthetically pleasing images and creations. I have also developed many more skills in these classes such as creativity, being flexible with work, being productive and proficient. I am able to bring knowledge to what appeals to customer with strong backgrounds to show in these courses. For communications, I am trilingual, being able to speak English, Spanish, and Vietnamese. I also able to communicate with others to exchange any ideas and solutions and have volunteer experience that involves many different types of interaction with customers and co-volunteers. Highlights Reliable and Punctual Providing Well-Thought out solutions Able to work with others Accepting of Responsibility Engaging Personality Creativity Meets deadlines Excellent Multi-tasking Planning and Arranging activities Conversant and fluent in English, Spanish, and Vietnamese Skills Desktop Publishing Software: Photoshop, Illustrator Active Listening Skills Advanced Problem-Solving Great Organizational Skills Confidence and Empathy Interests Art Photography Graphic Design Writing Reading Volunteering Languages I am able to comfortably speak and write in English. I am also able to speak Spanish, but not as skilled in writing. I am currently in my 3rd year in Spanish Classes, and I was given the opportunity to join the Spanish Honor Society at my school recently. And I can also speak Vietnamese on a fluent level, but I am not able to write in Vietnamese. Accomplishments Being offered the opportunity to create a graphic design piece for a school event, and having my artwork chosen for the visual. Meeting consistent deadlines with my work in all my classes, including Graphic Design which involves projects every week or so, and being creative to create an original idea to be graded and possibly featured in art shows in the city. Taking part in many volunteering opportunities that span from school activities to outside events. Being chosen to take part in an IT Program at school, where I learn Graphic Design. Volunteering Graphic Designer April 2015 Company Name － City , State Another volunteering experience that I found to be quite important with my skills and classes that I take is being a graphic designer for a Walk Event for my school. The opportunity for a graphic designer who would design a poster/flier for the Walk for Suicide event was open and I choose to create a design and submit it for the chance to be featured. My responsibilities involved creating a design that would clearly express the beliefs of the Walk for Suicide event, state information such as the event time and address, and to intrigue the eye and to create interest overall. The event was something I believed to be very important so I took my time on creating the design which took a 2 days, with my ability to create and deliver in a timely manner. My design was actually chosen and used on different social medias of the event and was an experience that I believe helped me learn more about time management, deadlines, communication of information while doing something I enjoy. Cashier/Waiter/Greeter March 2013 Company Name － City , State A volunteering experience that I took part in was a Dog Fair back in 2013, it was an opportunity for people to come into the fair and find dogs that they wanted to adopt and also a chance for dog owners to come in with their dogs and participate in Dog races, raffles, and purchase many other dog related things in support of the Dog adoption agency to care for the other dogs that had currently not been adopted yet. My first volunteer job there was a greeter for everyone who had entered the fair, I was to record who came into the park, asking for any donations, and if they wanted to participate in the races or raffles. As the fair days progressed and my skills had shown to improve around the fair goers, I was upgraded to a waiter at many of the stands that were around to sell food. I up-sold the menu items, and beverages to increase the profits that would go towards donations for the dogs. I took the necessary steps to meet customer needs and to resolve any food or service issues. I was able to record the orders, repeat them back in a clear, understandable manner and communicated with the other volunteers. I rotated around, taking on the responsibilities of a cashier, waiter, and greeter to provide the highest service I could give. Work History Animal Caretaker June 2014 to Current City , State Family Babysitter May 2013 to May 2015 City , State | DESIGNER |
HR SPECIALIST Summary Results-driven professional with comprehensive experience in human resources, customer service, and financial services; strengths include problem-solving, strategic thinking and creativity; known as a self-motivated individual with the ability to work well with others in fast-paced environments with outstanding communication skills. Highlights Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Workday proficient Accomplishments dlodldl Experience HR SPECIALIST Jul 2013 to Current Company Name － City , State Support the HR Operations Service Delivery model by serving as a primary contact for escalated issues related to Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves of absence, workforce administration, etc). Actively listen, interpret and articulate the needs of the customer (employees, Human Resources team members and management) to ensure timely research and resolution of escalated issues. Monitor and maintain case management / ticketing queues to ensure cases are assigned and resolved within stated service levels, as well as to ensure accurate documentation of case status and issue resolution. Seek guidance on more complex issues from senior team members and/or internal/external partners as needed, as well as follow established approval processes for all issues requiring resolution outside the standard. Provide support to Sr. HR Analysts, HR Analysts and management with special projects as required. Work with human resources support center to monitor and maintain the highest level of quality service and employee satisfaction. Handle sensitive employee data with the utmost of discretion. Preparation and review of specific reports, as well as coordinate and assist in the uploading of mass data changes as needed. Maintain library of process documents (SOPs, Job Aids, etc.) to ensure accuracy, efficiency and version control. Partner with service delivery team members to review and recommend process improvements and enhancements. Maintain employee records through imaging and indexing documents appropriately. Assist with invoice reconciliation and processing, document preparation review and other similar administrative duties as assigned. STAFFING SPECIALIST Jun 2008 to Jun 2013 Company Name － City , State On-site point of contact for Co-op/Intern program Completed applicant tracking in Hire systems Responsible for on-boarding of co-ops/interns-payroll/creation of Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms as needed Interfaced with co-op/interns, managers and contractors when appropriate Conducted exit interviews with co-ops; terminate them from the system Other duties as assigned. Conducted new employee orientation to foster positive attitude toward organizational objectives. STAFFING COORDINATOR Aug 2007 to Apr 2008 Company Name － City , State Responded to associate benefit questions; researched and resolved Assisted with coordinating and conducting HR-related training and other workshops Maintained current knowledge of HR practices, laws, and regulations Addressed/escalated customer issues and concerns-payroll/benefits/badging Assisted Staffing Specialists with Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced with candidates, managers and associates when appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens over the phone with applicants Conducted interviews with applicants Special projects as assigned. RECRUITING COORDINATOR Sep 2004 to Aug 2007 Company Name － City , State Conducted phone interviews with applicants. Developed and enhanced effective relationships with colleges and universities, job fair groups, business associations, advertising and recruitment agencies, and other key resources for sourcing candidates to fill internal positions. Teamed with business line managers to identify, recommend, and interview the most qualified candidates. Functioned as a liaison between assigned business line(s) and human resources to capitalize on company-wide recruitment initiatives, events, opportunities, and practices. Represented U.S. Bancorp in the community; proactively sought opportunities to source candidates. Performed many duties involving employee communications, such as pre-employment screening, responded to routine questions regarding human resources' policies and procedures, identified potential issues, etc. Maintained and distributed current employee information. Answered questions from employees regarding personnel issues. Instructed and assisted employees in the completion of forms. Delivered New Employee Orientation training. Recruited and interviewed 25 applicants per week Conducted new employee orientation to foster positive attitude toward organizational objectives.. CUSTOMER SERVICE REPRESENTATIVE Feb 2001 to Apr 2004 Company Name － City , State Answered inbound calls for 401(k) customers. Placed outbound calls as a follow-up to customer concerns pertaining to their 401(k) plans. Processed numerous transactions on 401(k) customers' accounts, i.e. loans, withdrawals, exchanges. Investigated pending issues on 401(k) customers' accounts, i.e. address changes, changes in employment status. TRUSTEE BOARD MEMBER Sep 2014 to Dec 2015 Company Name － City , State Appointed by the church's pastor to the board to assist with making decisions for the church. Served as financial secretary, processing payroll checks for those on church payroll. Assisted with analyzing and amending the church's budget as necessary. Conducted quarterly business meetings with other board members providing financial update of the church to the members. Education Masters , Public Administration May 2006 Northern Kentucky University － City , State Public Administration Bachelor of Arts , English Writing May 2002 Northern Kentucky University － City , State English Writing Affiliations doldldld Skills articulate, benefits, case management, employee communications, Human Resources, payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow | HR |
RECREATION & SPORTS COORDINATOR Objective To gain a Recreation Supervisor position so that I can provide support to professional and part time staff. I am looking for the opportunity to guide day to day operations of high quality, community recreation facilities. I hope to provide the type of support and management conducive to a healthy work environment so that all staff can not only complete their roles & responsibilities, but also provide a facility that runs efficiently and offers exceptional service to members. Qualifications ACSM Exercise Physiologist TRX Qualified Instructor Personal Trainer AHA CPR/AED & First Aid Experience Company Name City , State Recreation & Sports Coordinator 03/2015 to Current Assisted in daily supervision and administration of facility and interacted with members to ensure programs were carried out in a safe and effective manner. Planned, organized and implemented recreation leagues and events throughout the calendar year. Supervised recreation programs, resolving any issues or disputes that may arise. Enforced safety and administered first aid to participants when required. Assisted supervisor in developing budget and developed innovative ways to increase revenue. Responsible for financial transactions including daily cash deposits and purchasing responsibilities including maintaining a purchasing card and receipt of sale. Company Name City , State Senior Health & Fitness Specialist Contractor 02/2013 to 03/2015 Developed and implemented programs to assess and increase the health and physical activity levels of various populations. Managed HealthCalc software program through the enrollment of new clients and maintained private records. Conducted health and wellness assessments for clients and assisted them with goal setting and strategies to improve and maintain their health and worksite wellness. Company Name City , State Health and Fitness Specialist 08/2012 to 02/2013 Developed and utilized special programs to connect with various health and wellness populations. Maintained great rapport with all customers ensuring all needs were handled in a timely manner. Entered appropriate documents into software database ensuring each participant was safe for physical activity assessments and participation. Company Name City , State Facility Manager 01/2010 to 05/2012 Supervised 40 staff at the university's 100,000 square foot facility and assisted in the new hire recruitment and training procedures. Provided exceptional customer service to all members and prepared daily reports recording any issues within the facility. Administrative support by assisting with budget preparation, financial reports, membership sales, payment records, account charges, collections and deposits Leadership .................................... 2014- Lead over 250 employees at The Center for Disease Control and Prevention's (CDC) "Healthiest Center Institute Office (CIO)" annual program and more than doubled their participation rate from the two previous years. Member of Center for Disease Control and Prevention Wellness on Worksite committee. 2012-Only intern hired to become part of the Progressive Exercise Specialist team based off of performance, professionalism, and dedication shown during internship. Education Bachelor of Science : Kinesiology 2012 East Carolina University , City , State Skills Microsoft Office Programs Budget Allocation Good interpersonal skills that can help in building a strong team for the growth of the organization. Ability to handle different projects for the organization effectively. | FITNESS |
VP OF INFORMATION TECHNOLOGY Executive Profile A results oriented technology leader with over 18 years of IT experience, 8 years of supervisory experience. Passionate about collaborating with key stakeholders to develop information technology vision and strategy by effectively building organization, processes, infrastructure and services in support of short and long-term business needs. Understands the business value of available tools and applications as to provide optimal strategic benefit at the appropriate cost. Skill Highlights IT Governance Team Leadership Systems Integration Contract Negotiations Disaster Recovery Plans IT Operations Core Accomplishments Implemented a new phone system that will immediately
save the company over $100,000 a year with benefits that have increased
productivity while lowering the need of IT support. This includes vendor contract negotiation, which resulted in the cost of the new phone system to be covered with no out
of pocket expenses. Managed multiple IT Projects that resulted in increased productivity, performance and revenue. Enhanced communications between our nationwide offices using Video Conferencing, saving over $50,000 a year in travel costs. Worked with Marketing to integrate our CRM and other systems with our Marketing systems, which resulted in real-time feedback to marketing and end users of client actions. Converted VMWare to Hyper-V which resulted in lower costs & quicker recovery as part of the DRP. Designed, Implemented and maintained a Disaster Recovery Plan that reduced recovery time from 4 days to 2 hours, potentially saving the company from catastrophic downtime. Initiated a Task management system that resulted in better communication and increased productivity from the team. This kept all stakehoders in the loop on project status. Using qualitative and quantitative techniques, discovered numerous ways to improve current systems, saving Bradley-Morris over $250,000 a year. Mentored and coached employees resulting in a 25% increase in productivity. History of increasing infrastructure performance and increasing uptime to nearly 100%, saving the company over $5M a year in revenue. Quickly gained expertise in the company's CRM that resulted in saving the company over $600,000 in consulting fees. Increased sales and reduced costs by cutting manual quoting process time by 80% through design and implementation of a new automated quoting system. Spearheaded the design and build of a commissions system that resulted in recovering over $2.5M in unaccounted commissions due. Professional Experience VP of Information Technology 07/2014 to 03/2017 Company Name City , State Hired to transform the IT department, which was successful within the first few months. Developed an IT strategy designed to
increase sales and business process efficiency, and lower costs and company
risk. Built and managed a highly effective team of employees, vendors, and
service providers. Reporting
to the CEO, responsible for all information technology budgeting, vendor
negotiations, and business intelligence. Responsible for the IT Budget, task
management and delegation, and IT staff mentoring and reviews. VP of Information and Security Technology 02/2009 to 05/2014 Company Name City , State Lead all IT operations, including purchasing,
budget and structure. Conduct performance reviews and record results.
Prepare and deliver reports and presentations on IT issues for CEO and VP of
Sales on Demand. Train employees on system use, workflow procedures, and
technology policies. Manage employees in connection with IT functions. Manage outside vendors and consultants as needed. Served
as the HIPAA compliance officer. Worked with marketing and the VP of Product Development to align new products concepts
with corporate technology and corporate strategic goals. Director of Information Technology 02/2006 to 02/2009 Company Name City , State Managed all information security to follow HIPAA Compliance guidelines. Advise the CEO and other executives on advanced technology solutions. Began serving on the Executive Management Team. Met with client executives to determine client needs, project requirements, and feasibility; translate the needs into technical requirements. Established high functioning lean IT department to quickly respond to internal and external IT support requests. Bolstered system performance through design and development of new Electronic Data Processing system by leveraging expertise with Visual Studio 2010, SQL Server, and ASP.NET. Oversaw all areas of Infrastructure. Information Technology Manager 02/2003 to 02/2006 Company Name City , State Continued to improve and expand the Commissions Tracking Application. Gained expertise in the companies CRM and digitally integrated the Commissions Tracking System with the CRM. Increased system uptime from 80% to over 99% by implementing new Hyper-V virtual servers/DFS with no downtime. Developed and deployed corporate software and apps to employee's mobile devices for streamline corporate use and uniformity. Application Developer 08/2002 to 02/2003 Company Name City , State Spearheaded major, year-long initiative to plan, design, build, and implement an ETL commission database system utilizing SQL databases and ASP.Net, including data analysis reporting that recovered more than $2.5M in "lost" commissions. Provided some end-user desktop support. Education Information Systems 2014 Park University GPA: 3.5 Bachelor of Science : Management 2007 Park University Magna Cum Ladue GPA 3.82 Skills ASP.Net 4.5, ASP.Net, VB.NET, Active Directory, Backup, Budget, Contract negotiation, CRM, Data Analysis, Data Processing, Databases, Disaster Recovery, ETL, EDI, ITIL, Training, Executive Management, Senior Management, GoldMine, Information Security, HealthCare IT, IT support, Leadership, Marketing, Network analysis, Performance reviews, VoIP, Presentations, Process Enhancement, Product Development, Servers, SQL, SQL Server, Strategy, Desktop support, Visual Studio, Workflow Military Experience Electronics Technician 07/1997 to 07/2001 Company Name City , State Deployed and maintained CAT5 and fiber optic
cable. Directed and trained subordinate Technicians. Configured
5 stations with CAT5 and fiber optic cable. Conducted
quarterly and annual formal performance reviews for all subordinates. Installed
Windows NT system on more than 400 computers. Earned
good conduct and sharpshooter awards. | INFORMATION-TECHNOLOGY |
SHORE SENIOR CONSTRUCTION PIPING ENGINEER Professional Summary Mechanical engineer with more than 7 years' experience in construction field of EPC Oil &Gas industries onshore and offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks and static/rotating equipment. Core Qualifications AutoCAD Solid Works Project And Visio Microsoft PowerPoint Microsoft Excel Microsoft Word System facility And Plant Modifications Material Handling Pump And Piping Systems ASME Talented Technical Writer Time Management Skills Key Skills Experience Shore Senior Construction Piping Engineer November 2013 to Current Company Name Installation Equipment(slug catcher, high-pressure scrubber, Knock out drum , 16" Metering Gas Skid and oily water treatment unit) with Tie-in new piping network. 16" x 30 km Oil pipeline and16" x 18 km Gas pipeline construction. Fabrication No of 3 oil and firefighting tanks with 500 M3 capacities. Oil, Gas and firefighting piping network around GOSP. Commissioning and start up for plant. OFF-Shore activities Platform-A Construction of several carbon steel transmission 24", 8" & 4" x 17 Km sea pipe lines using marine barge PMS-12. Installation of (110 ton) deck extension using marine barge pms-12. Well head hook-up piping fabrication and erection for 4 wellheads using marine barge maridive-300. Installation two deck extensions 45 tons & 20 tons using marine barge PMS-11. Installation two deck extensions 25 tons & 18 tons using marine rig 124 shelf drill. Replacement all pipe lines and valves at platform AMAL-A using marine barge GEPO EL AMLAK. Installation two 46" piles beside platform and ties it by welding 10 braces. Installation three 30" conductors beside platform and ties it by welding 20 braces. Platform-B Installation pig Launcher (8" flow line) using marine RIG ELZAHRA. construction of several carbon steel well head hook-up piping including welding, NDT , hydro test , erecting, steel structure fabrication and commissioning for the following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform and ties it by welding 22 braces. installed three deck extensions using marine RIG BAHRI-1 SINO THRWA. Replacement all pipe lines and valves at platform AMAL-B using marine RIG ELZAHRA. Construction Piping Engineer June 2009 to November 2013 BADR Petroleum Company and SHELL - Matroh, Abide Major Activities Replacement for old 2 Regeneration Column's height is 34 meters and 80 Tons weight. Tie-in piping network of pre-compression plant which is under construction, to carry out a rectification project to replace over 500 valves and to implement a number of 50 plant modifications FCP (Field Change proposal). Fabrication & Installation of new Metering. Recycle compressors A&B (FCP-239)-Changing of first and second stage from Carbon Steel pipe to Duplex pipe and Hydro test for it. Construction of several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test , cable tray and Electrical & Instrument works for 10 wellheads. Supervisor engineer for grit blasting & painting of OBAIYED south F/L (carbon steel 10650 M/L) applying painting system - Epoxy HR (high solid phenolic epoxy) 2*125 µ. Construct and installation a new water treatment project. Constructions / Piping Engineer July 2011 to September 2011 Company Name Major Activities Erection & installation procedure for the ultra-sonic flow metering system. Remove/dismantle and install metering skid with all valves. Remove/dismantle and install all old cable & control house and sampler. Connect all instrument (control and power) cable to metering house and junction box. Pre-commissioning and commissioning service. Company Name ZAGAZIG, Egypt Technical Skills and qualifications Checking and reviewing isometrics and drawings according to ASME CODE B 31.3, Creating the material take off for drawings, checking & issuing the required materials. Creating a purchase requisition required for material. Material Inspection. Manage and coordinate piping installation activities including daily task risk assessments and compilation of method statements. Supervise Piping Erection of Gas and Crude area. Supervise P/L site activities such as trenching, stringing, welding, coating, lowering, sand-bedding and back filling. Monitoring the project related engineering activities that carried out by contractor and follow the issuing and approving of the IFC documents, drawings, Material requisitions & Pursues orders. Ensure that all Construction activities are carried out to the project specifications, drawings, procedures, quality needs, estimated costs and safety standards. Follow up and coordinate the commissioning and testing activities with contractors & vendors up to the completion and testing certificates. Ensuring the quality control and HSE awareness during construction. Supervise the company construction Base Crew in repairing defects and executing the required Field Change Proposal and other modifications for Gas plant process during the normal plant operation or at Shut-Downs and Prepare the resources required for works. Issuing punch list for the construction works and verify close out of piping punch list prior to hydrostatic test. Education Bachelor of Mechanical Engineering : 2009 Skills AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding | CONSTRUCTION |
SENIOR SALES ASSISTANT/ SALES SUPPORT Skills ads, attention to detail, customer service, data base, inventory, office, presentations, quality control, sales, phones Experience Senior Sales Assistant/ Sales Support , 01/2006 to 01/2012 Company Name － City , State Accurately monitored and evaluated ads for specifications and standards compliance. Provided high standard of service and attention to detail. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer service. Answered multi-line phones. Maintained inventory of office supplies. Managed all aspects of daily office operations. Created and edited memos, correspondence and directory reports for management evaluations and presentations. Box Office Manager , 01/2003 to 01/2006 Company Name － City , State Managed all aspects of ticket sales. Maintained data base of all season ticket holders, answered
multi-line phones, and kept an inventory of all supplies. Organized volunteers to work in the box office to help with
ticket sales for concerts. Education and Training High School Diploma : 1985 Northwood High School － City , State | SALES |
BUSINESS DEVELOPMENT Executive Profile Over 17 years of demonstrated operational, consulting and architecture experience in IT development, implementations and architectures with a proven background in capturing new business ranging from $1 Million to over $1.5 Billion Total Contract Value. Experienced leader with strong business and technical skills. Successful track record of supporting bid analysis and decomposition of requirements to provide strategic IT architectures that meet demanding functional, financial and technical needs while meeting security requirements. Provides technical leadership in the areas of transformations, strategies and implementations to bring demonstrable value to streamline IT spend and reduce the TCO of IT. Skill Highlights Project management Leadership/communication skills Client account management Business development Customer-oriented Market research and analysis Professional Experience Business Development January 2013 to January 2014 Company Name － City , State Served as business development and principal solution architect consultent for Elevate Technology Solutions - Federal Practice. Captured activities included opportunity assessment, pipeline qualification and development, customer relationship building, teaming partner selection and negotiation, vendor evaluation, cost and schedule pursuit estimation, executive management reviews and project planning. Managed bid efforts by executing all phases of the capture lifecycle process. Provided regular briefings to executive management concerning overall pipeline status and also updates to specific capture pursuits. Lead adjacent growth and new growth strategies in white space areas. Worked all phases of the proposal lifecycle - from opportunity identification and customer relationship building to partner selection, development and delivery. Researched and developed clients and executed customer call plans to shape program requirements early, increase customer intimacy and improve our position within the target agency. Identified potential Source Evaluation Board (SEB) members and developed call plans to effectively influence key decision makers. Developed relationships with key teaming partners and major software vendors that compliment our solution sets. Led competitor black hat assessments and related PTW activities. Deals Won include: United States Agency for International Development (USAID) - Engineering of Information Technology Infrastrucutre and Systems, USAID M/CIO PIV & NPE, U.S. Securities and Exchange Commision National Exam Program Support Services, SEC Neat Pi, SEC Office of Compliance Inspection and Examination: Analytics Support; Asset Verification Support, eDiscovery and Exam Management Support. Senior vArchitect (Senior Solution Architect) January 2012 to January 2013 Company Name － City , State Direct internal, parent and partner Program Capture and Business Development teams responding to RFI, RFQ, RFP and unsolicited proposals that lead to successful capture of new business opportunities. Deals won include: CSC/ Eagle Alliance, Boeing, Lockheed Martin, NASA, MHS Army and Navy. Engage clients at the Cxx level to articulate all aspects of VCE offerings including Cloud-based Products and Services including presenting the value proposition and company roadmap through onsite, phone, and WebEx presentations Architect innovative technical solutions to meet the needs of both Public Sector and Federal Systems Integrators increased IT requirements while supporting reduced IT budgets, including developing Proof of Concept and technology demonstrators in the Cloud Computing space Authored pre-sales documentation to include SOW's, SLA's, Economic Impact Calculator, Project Proposals, Product/Service Costs and White Papers. Lead technical business development of key accounts, providing technical and strategic solution architectures for VCE, Parent Company and Client needs. Design Cost Modeling of solutions for various bids across multiple client verticals, managing partners and sub-contractors throughout the bid process, mapping requirements to solutions providing a cohesive solution, lead proposal text authoring and review of proposal documents with VCE and parent companies including Cisco, EMC and VMware. Principal Business Architect Leader January 2009 to January 2012 Company Name － City , State Identified business targets, gathered, assessed and qualified requirements, prepared cost models and developed proposal artifacts including SOW, WBS, CONOPS, BOE, LOE and SLA for pursuit and successful capture of new business Public Sector opportunities. Developed operational and technical strategies and solutions for CSC's North American Public Sector. Areas of expertise include Cloud Computing, Service Desk, Desktop Support, Network Monitoring and Communication Network Services which are now part of the NPS New Business Service Offerings and Standard Operating Procedures (SOP). Developed key relationships and teaming agreements with federal prime government contractors, small business subs and technology vendors that lead to streamlined processes to go after large federal business, capturing several business opportunities for CSC NPS. FY 2011 CSC Main Thrust New Business deals won (TCV): $461 Million- US-Visit (Eagle), $100 Million- GSA FAS Hosting (Alliant), $192 Million- Maryland Medicare & Medicaid (MERP), and $300 Million- DHS Work Place as a Service Cloud Computing (Eagle). Senior Sales Engineer January 2007 to January 2009 Company Name － City , State Effectively demonstrated product solutions through presentations, both on-site and web conference, marketing campaigns and new media advertising for capture of opportunities for over 200 diverse accounts within Commercial, Non-Profit and Government Contracting organizations including U.S. Based and International customers. Developed and executed tactical win strategies including Reduced Costs, Productivity Improvement, Governance, Risk & Compliance, Business Continuity and Disaster Recovery Managed business solutions, responding to various RFP, RFI, and RFQ that lead to a 60% win ratio over a two year period. Boosted potentiality of securing high-value client accounts through business development & relationship building skills, advancing organizational objectives as a Subject Matter Expert. Customer requirements often met or exceeded by providing tremendous cost savings and ROI. Sold over 1,000 licenses, 300 WAN Optimization Devices and 5 Global Managed Service Contracts within 24 month period, leading to exceptional performance of exceeding 150% OTE. Senior Information Technology Consultant January 2002 to January 2007 Company Name － City , State Performed program management oversight of implementation plan, timelines, issues, risks, and successes to maintain a portfolio of projects. Assess results, determine and implement risk mitigation solutions. Through effective business development strategies, worked closely with client stakeholders to understand emerging customer needs, gain competitive positioning and requisite capabilities to successfully capture new business opportunities including North American Call Center, Global Managed Desktop Services and End User Field Support for Pfizer Executives. Effectively demonstrated project management and leadership skills to develop and implement several technical solutions based on ITIL and Six Sigma standards. Managed design and implementation of new Remedy IT Service Management to track change, incident and problem management services. Through research, best practices, industry standards, saved customer Business Units over 60% in technical systems implementation costs with a total savings projected to more than 150%. Systems Engineer January 1999 to January 2002 Company Name － City , State Configured and maintained Windows NT Server & Win2k for corporate, production, and test environments including both servers and client upgrades. Tested and installed all server and client applications and designed technical installation procedures for implementation of Market data applications. Led team developing Help Desk, supporting LAN network and end-user client base of +250, end result was launch of a 24/7 Market Call Center for support. Implemented Data Center environment to include Disaster Recovery and Production environment. Reduced over 45% costs of IT Operations by implementing processes, methodologies and procedures based on industry standards. Regional Account Manager January 1997 to January 1999 Company Name － City , State Successfully established relationships with new accounts in multi-regional territory. Managed account base of over 267 (1999), which is an increase of 219 accounts from 1997. Developed strategic referral system which provided continuous leads for new business development. Received "President's Club Award" for two consecutive years. Achieved Top Account Manager Status from 1997 Q2 - 1998 Q2. Education EMC Isilon Scale-Out Storage, 2013 EMC E20-322 Solutions Design for Technology Architects, 2013 EMC Information Storage and Management v2, 2013 EMC Storage and Information Infrastructure Solution Design Concepts v6, 2013 Architecting VCE Vblock Infrastructure Platforms, 2012 Architecting VCE Vblock System 100, 2012 Architecting VCE Vblock System 200 : 1 2012 Strayer University Bachelor of Science : Information Systems Information Systems Certifications SBA 8(a) Certification *estimated 2015* ITIL v3 Foundation Certificate VMware Technical Sales Professional 5 (VTSP 5) VMware Sales Professional 5 (VSP 5) VMware - MGMT (Management 5) Riverbed Certified Solutions Professional Palo Alto Networks Certificate CompTIA A+ Certificate CompTIA Network+ Certificate Castle Rock SNMPc Certificate Skills A+, advertising, Architect, Army, articulate, Agency, budgets, business development, business solutions, Calculator, Call Center, Cisco, competitive, Concept, Contracts, Client, clients, delivery, Disaster Recovery, documentation, executive management, Government, Help Desk, Information Technology, ITIL, ITIL v, LAN, Lockheed Martin, MGMT, managing, marketing, Market, Exchange, Office, win, Win2, Windows NT Server, Modeling, Navy, Neat, negotiation, Network, Networks, new business development, new media, Optimization, organizational, positioning, presenting, presentations, prime, processes, Profit, program management, project management and leadership, project planning, Proposals, proposal, relationship building, research, RFI, RFP, Sales, Securities, servers, Six Sigma, SLA, SOP, strategic, Technical Sales, Desktop Support, White Papers, phone, upgrades, WAN | BUSINESS-DEVELOPMENT |
NON COMMISSIONED SECURITY OFFICER Summary Seeking an entry level position in a technology based company using my skills and familiarization with Apple/Mac/Windows operating systems. Experience Non Commissioned Security Officer Current Company Name － City , State * Understand and successfully execute post orders. ● Manage typical issues and problems professionally. ● to serve as a general security presence and visible deterrent by continually performing duties in an alert, professional manner. ● Detect suspicious activities. ● Observe criminal acts and rule infractions at or near my post which may be a threat to the facility, the client or employees at my work site. ● Report all incidents, accidents or medical emergencies to the appropriate persons including my supervisor, in a timely manner. ● Monitor C*Cure and closed circuit camera system. ● Issue temporary badges to contractors, vendors, and visitors with proper identification. ● Monitor temperatures in the server room and reset alarms if any due to high/out of range temperatures. *Detailed Daily Activity Reports (DAR) with times and dates of important information. ● Reset "High Temp" alarms on site following procedure and protocol. ● Maintained efficient operating systems within a closed/confined area. Petty Officer 3rd Class Aviation Ordnanceman Current Company Name － City , State *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. 1 volunteer Company Name － City , State *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Home delivery technician and warehouse associate Company Name － City , State *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. 3rd Class Petty Officer Aviation Ordnanceman Company Name － City , State *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Education Associate : Northridge/Eastview/Cedar Park Campus, Criminal Justice , 2010-08-25 Austin Community College Associate Degree, Austin Community College, Northridge/Eastview/Cedar Park Campus, 08/25/10-12/1511 Major: Criminal Justice *Introduction to Criminal Justice ● Crime in America ● Court Systems and Practices ● Introduction to Sociology ● United States History I&II ● English Composition I Certification : NAS North Island , 2003-03-22 Air Launch Weapons School Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Basics and fundamentals of weapons launched by military aircraft. Certification : Small Arms Training , 2004-02-16 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Fundamentals in small caliber handguns. Assemble, breakdown, maintenance and basic shooting drills. Certification : Special Response Training , 2004-04-30 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Response training in riot and crowd control, natural disaster training, man overboard training and first aid training. History , 2000-05-28 W.B. RAY High School － City , State , US High School, W.B. RAY High School, Corpus Christi Tx, 08/28/96-05/28/2000 *Science ● History ● Math ● English ● Art Military Experience Petty Officer Company Name U.S. Navy Reserve, Petty Officer 3rd Class Aviation Ordnanceman, Austin, TX, 02/16/2010-Present *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. PPDI, Phase 1 volunteer, Austin, TX, 05/10/08-04/23/10 *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Sears, Home delivery technician and warehouse associate, San Marcos, TX, 02/10/2008-09/22/08 *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. U.S. Navy, 3rd Class Petty Officer Aviation Ordnanceman, Coronado, CA, 11/26/2001-11/28/2005 *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Certifications Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Typing, Inventory, Customer Service, Electronic Calendaring, Email, Internet Research, Mail Room, Messenger, Posting, 1 - 5 Lines, 6 - 10 Lines, 11+ Lines, 1 - 20 Extensions, 21 - 50 Extensions, Forms, Invoices, Policies, Purchase Orders, Spreadsheets, ActiveVoice, Certifications, Mil-Std, Blueprints, Drawings, Mil Spec, Schematics, Specifications, Solder Paste, Inspection Final, Quality Control, Measuring Devices, Mixed Technology Soldering, Multilayer Soldering, Hand Tools, Power Tools, Clean Room, Computer, Shared Workstation, Work Alone, Inquiries, Service, Technical Support, Data Analysis, Data Marts/Data Warehouses, Mac Hardware, PC Hardware, Speak - Basic, Read, Write, Employee Relations, Organizational Development, Staffing Management, Training, Electronic Calendaring, Email, Macintosh, PC, Spreadsheets, Fax Machine, Photocopy Machine, Cashier, Dishwasher, Certified, Electric, Gas, Sit Down, Customer Service, Driver - Company Vehicle, Forms, Gardening/Landscaping, General Laborer, Inventory, Invoices, Janitor, Material Handler, Pricer/Tagger, Production Worker, Purchase Orders, Stock Room, Warehouse Worker, Exterior, Federal Express, UPS, Spot, Brush and Paint Roller, Spray Painter, Chippers/Grinders, Deck Tile Installer, Fire Watch, General Shipboard Cleaner, Insulator, Pipe Fitter, Rigger/Material Handler, Electrical Tack Welder, Sheet Metal Welder, Customer Service, Retail, Inventory Management, Sales, Technical Writer, QA/QC Inspector, Technician, Technical Trainer, Analog, AT&T, Cellular, Digital, Modems, Radio, Routers, Voltmeters, Wireless, Cabling, Detectors, Diagnostic Testing, LEDs, Splicing, Comm. Skills Security, Aviation, Class, Comprehensive Large Array Data Stewardship System, Weapons, Apqp, Circuits, Operations, Wiring, Clinical Trial, Fda, Associate, Hand Tools, Inventory, Janitorial Duties, Analog, Blueprints, Cabling, Calendaring, Cashier, Cdl, Cellular, Clean Room, Customer Service, Data Analysis, Data Warehouses, Employee Relations, Fitter, Grinders, Inspection, Invoices, Landscaping, Mac, Mail Room, Marketing Analysis, Material Handler, Mil Spec, Mil-std, Org Development, Organizational Development, Painter, Posting, Purchase Orders, Qa, Quality Control, Receptionist, Retail, Retail Marketing, Retail Sales, Sales, San, Schematics, Sheet Metal, Short-term Disability, Solder, Soldering, Splicing, Staffing, Std, Storage Area Network, Technical Support, Technical Writer, Testing, Typing, Ups, Wireless, Nas, Network Attached Storage, Training, Natural, Maintenance, Military Aircraft | AVIATION |
SALES ASSOCIATE Summary To utilize my business, communication, and human relation skills to further myself in the organization I work for. Dedicated and focused Legal Support Assistant II who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Skills Microsoft Office proficiency Time management Meticulous attention to detail Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Experience March 2013 to Current Company Name Duties
include: Assisting prosecuting attorneys in the Misdemeanor Unit with cases
including obtaining police reports, blood, EPAS (Evidentiary Preliminary
Alcohol Screening) and PAS (Preliminary Alcohol Screening) results, generate
subpoenas with knowledge of Subpoena Ducas Tacum and personal services, skilled
in running CLETS (Rap Sheets, DMV, FBI, etc.) with the ability to read and
understand the latter, knowledge in ordering suspension packets/DMV records
from the Department of Motor Vehicles and ordering DUI priors from out of
county courts. Clerical duties include entering, updating and closing out cases
in the Case Management System with accuracy and efficiency, filing FTAs
(failure to appear), future dates, and closeout files with in a timely manner.
Ability to run calendars (main, add-on, and in-custodies) from both Genesis and
the Judicial System (Court). Skilled in the answering of phones from the
public, defense attorneys, agencies (police departments, sheriffs, as well as
out of country), prisons, and inner office. Ability to multi-task and solve
problems quickly and proficiently when the need arises. Assist with reception
and discovery, which includes dealing with the public and currency in a timely
manner. Back up for Discovery and updating discovery log
and log outs, Accept Cash or check transactions for Discovery fees, work on
Microsoft Excel and Word. Type felony complaint forms and type misdemeanor
complaint forms. Maintain records by assisting on the following systems:
Case Management System (CMS), Genesis, Judicial Access and organize files. Operate a variety of
standard office equipment. Enter Complaint forms both misdemeanor and felony.
Then Teardown and Prep files for court both misdemeanor and felony. Answer
Phone calls and assist the public, Answer requests, Back-up at Reception Desk,
File Documents, Enter Direct Files and Close out files in CMS. Work the
incoming faxes and deliver to the proper person. Order various forms per
request of the Attorney's.
July 2012 to March 2013 Company Name － City , State September 2007 to February 2013 Company Name － City , State
Air Force Village West
is a facility that provides military officers a retirement home. We provide
medical care, housing assistant and food services. I work in the Food Service
area, Attend dining tables, Take orders, Stocking, Cashier, Cooking, Working
copy machine, Working on Word and Excel, Scheduling, Time management,
Inventory, Cleaning, Washing, Reading temperatures, Lead, Answering requests,
Maintain records, Operate a variety of standard office equipment, Aid to
residents and Assist our retired personal with any needs they might have.
Sales Associate September 2006 to June 2008 Company Name － City , State Cashier, Customer
Service, Merchandising, Stocking, Working with money, Inventory, Cleaning. Personal Information I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more. I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends. Skills Academic, Air Force, Attorney, Back-up, Case Management, Cashier, Clerical, closing, Cooking, Customer Relations, Customer Service, faxes, organize files, filing, Financial, forms, Inventory, Marketing, Merchandising, Access, Microsoft Excel, Excel, money, Office, Word, office equipment, copy machine, police, Problem Solving, Quick, Reading, read, Reception, Maintain records, Retail Sales, Scheduling, tables, phones, Phone, Time management, Type Education and Training Bachelor of Arts : Sociology , 2017 California Baptist University － City , State Social Behavior , 2012 Riverside City College － City , State Arts , 2012 Riverside City College － City , State High School Diploma : General Studies , 2008 Martin Luther King High － City , State General Studies Retail Sales and Marketing-Regional Occupation Program, in which I sold food, handled cash, stocked, took inventory and cleaned.
Spark-Students Participating Academic Recognition for King, a special program to recognize students who did well in their studies.
K-12 Additional Information I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more.
* Interests
I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends. | SALES |
CONSTRUCTION CONSULTANT Summary To secure a project management position with a dynamic organization where I can be contribute to a team and utilize my extensive
leadership experience to develop and grow the business. Held every management position within the organization including: general manger, national corporate trainer, front
of the house manager, kitchen manager, and bar manager.
Experience in the organization culminated as a store owner and operator. Experience 01/2011 to 01/2015 Construction Consultant Company Name － City , State Supervised well site and location road construction, equipment procurement, and logistics. Coordinated facilities construction and well production. Consulted with project managers, vendors, and other departmental personnel to discuss and formulate estimates and resolve
job site issues. Obtained, organized, and analyzed multiple subcontractor quotes across varying trades by specifying materials, identifying
qualified subcontractors, and negotiating prices. Supervised well site completions including: well site perforations, well site logging, and well site flow back. Communicated with both internal and external project stakeholders to troubleshoot issues and determine appropriate
resolutions. Coordinated and oversaw all project crews including construction, safety, and electrical. Identified and documented issues and risks to offer realistic recommendations for alternatives to achieve desired company
results. Held and facilitated all daily JSA's. Consistently worked on multiple projects and issues with the ability to determine the severity of an issue and escalate
appropriately as needed. 01/2010 to 01/2011 Prospective Owner Operator Company Name － City , State Oversaw all front of the house and back of the house hiring and training. Ensured that front of the house shifts ran smoothly and efficiently while providing thorough and friendly customer service and
driving sales in a business averaging $100,000 in gross weekly sales. Managed all front of the house and back of the house inventory control and purchasing. 01/2007 to 01/2010 Assistant General Manager Company Name － City , State Wrote and unified entire company wide inventory control system. Managed daily cash intake, bar and alcohol inventory, building repair and maintenance budgets, and account payable. Oversaw hiring, training, and scheduling of all sixty front of the house employees. Education 1990 Business and Civil Engineering University of Tennessee － City Business and Civil Engineering Steve Knowles
Kodiak Energy Consulting, LLC - Vice President of Operations Skills budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing
suppliers, troubleshoot, verbal communication skills, excellent written | CONSULTANT |
EXECUTIVE CHEF Summary Executive Chef with a two year culinary degree and one year experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Combat Life Saver Course, Camp Parks, Ca 11/29/2007 Department of Defense Certified Mediator Course, Fort Riley, Ks 05/25/2007 Contractor Representative Course, Fort Gillem, Ga 01/12/2007 Department of the Army Inspector General Course, Fort Belvoir, Va 09/30/2005 Advanced Non-Commissioned Officers Course, US Army, Fort Leonard Wood, Mo 06/28/2005 Small Group Instructor Training Course, US Army NCO Academy, Fort Dix, NJ 11/22/2002 Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course, US Army, Fort Knox, Ky 04/15/1994 High volume production capability Focus on portion and cost control Focused and disciplined Inventory management familiarity Accomplishments Finalist in the Downtown Meridian Earth Bounty Chopped Completion Contest. Two time President's List for Honor Recognition Successfully managed a kitchen staff of 12 employees during high volume. breakfast, lunch, and dinner services for more than 175 diners each day. Experience Executive Chef January 2014 to October 2014 Company Name － City , State Responsible in planning all aspects of dietary operations, including setting priorities and job assignments for a one hundred and twenty person assisted health care facility to include seventy five staff members. Managed dietary budget to include labor cost, forecasting, and ordering. Responsible for the quality and appearance of food, the morale of the staff. Developed positive relationships on behalf of company with residents, families, and state and local government officials. Associate Pastor March 2013 to Current Company Name － City , State Assist Senior Pastor as the church's Outreach Minister by mentoring and counseling members of the church and community who have or is continuing to struggle with drugs and alcohol. Prepared when called upon to preach sermons and assume leadership role when the Senior Pastor is away. Responsible for preparing Wednesday Evening Meals for up to seventy five church members. Warehouse Worker/Delivery Driver July 2011 to October 2012 Company Name － City , State Assisted Warehouse Manager and Shop Manager with the loading and off loading of equipment and logistics off of large trucks. Was often called upon to transport trucks to various locations throughout the country. Safety Director/Office Manager August 2010 to June 2011 Company Name － City , State Responsible for ensuring the safe practice of truck drivers, mechanics, and oilfield workers throughout East Central Mississippi and West Alabama.Coordinates and implements a training program in occupational and environmental safety. Responsible for the quality assurance inspections of equipment and personnel before, during, and after operations. Responds to accidents and recommends changes to policies and procedures when necessary. Master Sergeant January 1983 to July 2010 Company Name － City , State Passed on to others, who are in leadership positions instruction and guidance in effort to enhance unit effectiveness based on own experiences. Assisted the Commanding General in determining the state of discipline, morale and readiness throughout the 311th command which consists of over 6,300 service members on four different base camps in Kuwait. Conducted Inspector General Inquiries, along with high profiled investigations and inspections. Received and analyzed complaints from Soldiers and Government Civilian Employees, then ran reports and data to determine possible violation of military or federal law, or policies set by the appropriate commanders then assisted the Command IG in making recommendations for action. Senior Instructor and Course Manager November 2002 to October 2005 Company Name － City , State for the Primary Leadership Development Course, responsible for the health, welfare, morale, training, and administration of over 900 Soldiers annually. Education Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995
Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course : 4 1994 US Army Basic Non-Commissioned Officer Course, Fort Leonard Wood, Mo 05/01/1992 Primary Leadership Development Course, US Army, Fort Knox, Ky
03/11/1988 Quarry Machine Operator Course, US Army, Fort Leonard Wood, Mo 11/24/1987
Combat Bridge Builder Training, Fort Leonard Wood, Mo : 3 1984 City , State Ministry/Leadership : Ministry , 2010 Vanguard University of Southern Cal － City , State Culinary Arts Degree : Culinary , 12 2014 Meridian Community CollegeMeridianMS － City , State Intern Program with hands on Experience: 20 Hours Baking and Pastry 10 Hours Food Handling 10 Hours Production 10 Hours Dishwashing/Stewarding 20 Hours Garde Manger (Cold Food Production) 60 Hours Hot Line (Grill, Saute, Fry, Food Production) 10 Hours Management/Leadership Observation Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Small Group Instructor Training Course : 12 2002 US Army NCO Academy － City , State Skills Army, Basic, budget, Ca, Controller, counseling, drivers, forecasting, Government, instruction, Instructor, Leadership, Leadership Development, law, local government, logistics, mentoring, personnel, policies, quality, quality assurance, safety, Trainer | CHEF |
FINANCE CUSTOMER CARE REP LEAD Summary Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels. Highlights Microsoft Office 2010 Microsoft Project 2007 Sage Timberline Accounting Yardi Voyager Microsoft Office 2010 Suite Sage Timberline Office Yardi Voyager Payroll expertise Fair housing mandates Knowledge of leasing and market conditions Multi-family property management Strong organizational skills Sharp problem solver Training manual contributor Dedicated to process improvement Accomplishments Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Experience Finance Customer Care Rep Lead , 05/2012 to Current Company Name － City , State Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding customer expectations. Cross-trained and provided back-up for other customer service representatives when needed. Resolved customer/vendor issues timely and accurately Worked under strict deadlines and responded to customer/vendor requests with in 24 hour SLA. Interacted with vendor to follow-up on payment statuses and expedited resolution of payment issues. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Processed credit card payments for customers. Created training materials to be used by new hires and as cross training aids for other members of the Finance team. Payroll and AR Manager , 05/2010 to 01/2012 Company Name － City , State Manually process all time cards into the payroll system and clarify any errors for approximately 250+ employees as well as manage payroll of 40 salaried employees. Submit certified payroll to clients verifying all federal guidelines are followed. Executed accounts receivable reporting enhancements and reconciliation procedures. Helped implement biometric time card system. Prepare all monthly AIA construction billings and special clients forms based on work performed and send to client. Make collection calls on all billings submitted and project payment dates. Prepare and update monthly collections report and daily cash collections for Senior Management. Attend all pre-construction meetings for verification of accounting contact information, billing forms, and tax exemption status/certificates. Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software. Deposited third party checks. Assistant Site Manager , 06/2009 to 01/2010 Company Name － City , State Interviewed prospective tenants and recorded information regarding certain needs and qualifications. Executed daily operations of multiple rental properties. Prepared lease and rental agreements for lessees and collected specified rents and other fees. Arranged for alterations, maintenance, upkeep and reconditioning of property. Prepared and coordinate marketing via various websites. Managed accounts payable and account receivable functions for multiple properties Prepared, edited and distributed letters, memos and inquiry responses. Coordinated the completion of a federal physical inspection which obtained a 99 out of a possible 100 points. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Collected and kept careful records of rental payments. Handled customer complaints personally to verify they were properly handled. Reviewed completed applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Property Manager , 10/2006 to 06/2009 Company Name － City , State Executed daily operations of a 440 unit apartment and townhouse community. Supervised 9 employees, scheduled work hours, resolved conflicts, and determined salaries. Handled all legal proceedings with eviction of tenants. Maintained accounting and budgetary controls for the site. Managed and maintained filing system, ensuring compliance with HUD and IRS. Directed preparation of financial statements and reported on status of properties, including occupancy rates and lease expiration dates. Worked very closely with the local housing authority. Trained new employees on the Yardi system. Program Specialist III , 10/2004 to 10/2006 Company Name － City , State Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives. Assisted in making travel arrangements for diverse conferences and educational opportunities. Researched, compiled, and analyzed data for several projects. Successfully managed a 20-person team who deployed various out reach programs to a targeted community. Created and prepared program reports, expense reports and presentations. Structured and maintained a diverse advisory board. Controlled expenditures in accordance with budget allocations. Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective. Maintained data base with confidential information. Administrative Assistant , 01/2003 to 10/2004 Company Name － City , State Managed calendar, scheduled meetings, arranged and facilitated presentations for organizations. Served as Administrative contact for clients and external associates. Created and maintained data base for contacts as well as mailing lists. Community Manager , 01/2000 to 01/2003 Company Name － City , State Coordinated the completion of a $4.3 million property renovation with a 90% occupancy rate. Hired and trained new employees in Section 42,8 and 236 housing laws Completed critical first year files of a 176 unit section 42 program. Worked as a floating manager on a number of section 42 properties. Supervised 14 employees, scheduled work hours, resolved conflicts, and determined salaries. Collected and kept careful records of rental payments. Oversaw budgeting process for 3 assigned properties. Monitored and documented all income, including delinquencies. Managed all day-to-day activities involving tenants, subcontractors and property management. Compiled and conveyed all operational and financial data to the regional manager. Education Bachelors : Business and Finance DeVry University － City , State Coursework in Business Management and Finance Skills Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites | FINANCE |
SALES Summary Passionate Marketing Manager leveraging expertise program management, sales enablement, and brand awareness to deliver lucrative results for rapid-growth corporations. Identifies long-term opportunities to produce high-impact ROI and increase customer outreach with cost-centric solutions. Highlights Strategic Campaign Management ●Lead Generation Marketing Communications ● Partner Programs Program & Project Management Sales Enablement Email, Web, & Print Content Account Management Experience Sales November 2014 to Current Company Name － City , State Maintaine knowledge of current menu items, ingredients and preparation methods. Deliver exceptional service by greeting and serving guests in a timely, friendly manner. Suggest additional items to guests to increase restaurant sales. Skillfully anticipate and address guests service needs. Effectively communicate with kitchen staff regarding guest allergies, dietary needs and other special requests. Marketing Manager (Contract) April 2012 to November 2014 Company Name － City , State ●Create, deliver, and optimize marketing materials including; data sheets, website, and other collateral. ● Develop messaging that is supportive of and consistent with marketing strategies. ● Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising while updating and maintaining research database. ● Deliver social media campaigns via Hubspot to LinkedIn, Twitter, Facebook, Spiceworks and email. ● Manage event logistics for tradeshows, conferences and sales meetings to meet budget requirements. ● Proactively work with vendors to process expenditure requests and approvals. ● Develop marketing communications campaigns and project management of activities. ● Manage delivery of press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, and social media content. ● Created a strategic demand generation plan targeting various industries; Healthcare, Public Safety, Utilities, Retail, Manufacturing, Construction and other market segments. Developed strategies for digital marketing campaigns including; SEM, Google Ads and Ad-words, content syndication, blogging, webinars and email campaigns to generate opportunities for sales. Managed marketing automation systems to support campaign execution (Microsoft CRM Dynamics, TreeHouse, and Google Analytics) and measure effectiveness of each campaign to drive ongoing investment decisions. ● Measured demand generation performance against revenue goals and effectively delivered reporting metrics to marketing and sales leadership to ensure all lead scoring and nurture programs are continually optimized. ● Collaborate with multiple stakeholders including: Global Managers, Channel Marketing, Marketing Ops, Sales, and Product Marketing to analyze sales objectives, sales qualified leads (SQL) and improve demand creation strategies. ● Managed team responsible for graphics, analytics, web maintenance, email marketing, lead nurturing, creative services and webinars. ● Managed and negotiated with all vendors and co-manage a 1.5 million dollar marketing budget for the company. Outbound Marketing Manager January 2011 to March 2012 Company Name － City , State ●Successfully launched Juniper OEM go-to-market (GTM) plans that expanded the end to end solution of Dell's networking portfolio. ● Created marketing communication plans and implemented procedures to streamline processes to ensure close coordination of parties involved for each product launch, including departments working in silos. ● Devised a product launch tracking system for specific product lines and administered effective collaboration with core launch team. Facilitated weekly meetings with Juniper and Dell core staff to ensure smooth flow of communication across all business units by monitoring and reporting delays and issues to senior staff. ● Executed editorial strategy and content of Dell's Networking Communications, which included newsletters, SharePoint networking collaboration website, product sales training, and internal marketing campaigns. Marketing Programs Manager February 2008 to December 2011 Company Name － City , State ●Partnered with global managers in executing strategic campaigns and provided sales teams with product messaging and value propositions. ● Administered channel partner activities including; editorial calendar, web pages, email and quarterly newsletters. ● Managed all in-house product sales training videos by applying adeptness and experience in Saba LMS and Camtasia VOD system; including all recording, edition, HTML pages and uploading to training site. ● Efficiently managed events, logistics, invitations, registrations, website, vendors, budgets, surveys, and event metrics. ● Delivered monthly announcements to more than 5,000 Ericsson employees, partners, and updates to website. ● Developed and implemented automated systems for various databases and logistics that optimized the distribution list from 1,200 to 5,300 within six months while minimizing manual labor and margin of error. ● Successfully developed and managed a pod-casting program titled "IP Talk Radio" that generated company wide attention from all levels of Ericsson and increased website traffic by 65% in one quarter. ● Built and managed portfolio of marketing initiatives including KPIs, budgeting, campaign tracking and analysis using Salesforce.com and Marketo. ● Managed online metrics for the internal website and raised awareness by 209% to 5,500 Ericsson employees. Marketing Consultant March 2002 to January 2008 Company Name － City , State ●Managed internal and external web content, web development, ecommerce payment gateways, and Content Management Systems (CMS) for 80% of my clients. ● Created strategic marketing plans for go-to-market campaigns, focusing on Google Ad and Adwords. ● Conducted market analysis to better focus marketing tactics on the proper target market; thus, expanding market awareness and increasing online sales by 35% within three months. ● Produced various marketing materials for products and services, such as video testimonials, case studies, advertisements, brochures, newsletters, email campaigns, and partner programs. Program Manager January 2000 to January 2002 Company Name － City , State Affiliate Marketing Manager, Nationwide Territory January 1998 to January 2000 Company Name － City , State Channel Sales Account Manager, North-West Territory January 1995 to January 1998 Company Name － City , State Education Bachelor of Science : Marketing , 1994 California State University Northridge － City , State , US Skills MS Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint, Visio, LMS, Centra, Digital Marketing, MailChimp, Webtrends, TreeHouse PRM, MS Dynamics, Salesforce.com, Hubspot, Marketo, Vertical Response, Photoshop, Dreamweaver, TeamSite CMS, Citrix, Social Media; LinkedIn, Facebook, and Twitter | SALES |
LINE CHEF/EXPEDITER Summary Chef with 12 years of experience cooking in high pace restaurant environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Highlights Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Bilingual (English/[other language]) Experience Line Chef/Expediter 04/2013 to Current Company Name City , State Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Regularly interacted with guests to obtain feedback on product quality and service levels. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Kitchen Manager 09/2012 to 03/2013 Company Name City , State Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Line Chef 07/2010 to 05/2012 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Line Chef 07/2007 to 04/2010 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 2% percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Maintained updated knowledge of local competition and restaurant industry trends. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Line Chef 04/2008 to 12/2008 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 10% percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Practiced safe food handling procedures at all times. Line Chef 03/2005 to 12/2007 Company Name City , State Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Regularly interacted with guests to obtain feedback on product quality and service levels. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Line Chef/Dishwasher 11/2000 to 02/2007 Company Name City , State Verona restaurant 1821 Hickory ave. Harahan, la. line chef, dishwasher. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Education High School Diploma 2004 East Jefferson High School City , State , United States Associate of Arts : Coursework in Culinary and Restaurant Management 2006 Houston University City , State , United States Associate of Arts : Coursework in Hospitality Management 2007 Delgado Community College City , State , United States Culinary Arts Certificate Skills coaching, cooking, counseling, customer satisfaction, delivery, hiring, pricing, quality, recruiting, safety, scheduling, supervising | CHEF |
Qualifications Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use of Service Management software & tools; Ability to learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit & remediation; IT asset tracking & inventory audit; system security administration; support fortune 500 business users with level 1, 2, and 3 incidents; member of high priority technology project teams; install, move, add, change PC's, Network, and Voice communications; Coordination with critical 3rd party service providers - ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability to develop detailed technical instructions and processes; Ability to organize during periods of competing priorities; Communicate well with all levels of management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal - RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, and 2013 - Proficient with Microsoft Word, Excel, Access, Project, and Visio; Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite, Remedy, Service Center, Service Now Work Experience IT Consultant 07/2013 － Current Company Name City , State Provide customers with strategic guidance in regard to IT technology - defining software, hardware and network requirements, developing agreed solutions and implementing new systems; assist customers with change-management activities, designing, testing, installing and monitoring new systems Independent and objective advice on the use of IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop and Desktop rebuilds hdd recovery; virus and malware removal; system clean up; WIFI maintenance (installation and removal of WIFI access points); Website design. End User Computing Architect 12/2009 － 07/2013 Company Name City , State Symantec Endpoint Protection Administrator; BigFix IT Asset & Software; Inventory System Administrator; JAMF Administrator using Casper ; Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop and Desktop standard design and implementation; IT Asset Inventory auditing & reporting; Windows XP & Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability and experience in managing vendor relationships; Build and manage capital budget for yearly hardware refresh, 2 - 4 million; HP/Dell/Lenovo Systems; Research and recommend infrastructure and platform tools and technologies; Ensuring architectural products meet future customer needs; 3rd level support for XP/Windows 7 and IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting all platform levels - laptop/desktop, printer, server, vmu, virtual, vmware/citrix. Information Technology Field Services Specialist 06/2006 － 12/2009 Migrated 900+ end user computers & networks to new Richmond, VA headquarters; Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches; Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems to end users as older systems are replaced, PC life cycle management and refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook; Assist user in support and installation of software for proprietary and standard hardware configurations; Assist with network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, and new equipment orders; Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation and IMAC projects; Service Level Agreement & Incident Report development. Computer Lab Educator 06/2005 － 06/2006 Company Name City , State Resolve computer lab user incidents; Troubleshoot networking & PC incidents in classrooms and lab; Timely, accurate escalation of critical technology incidents; PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students with lab assignments. Education and Training AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE - Management Information Systems Information Systems Technology City , State Management Information Systems Information Systems Technology High School Diploma : CENTRAL HIGH SCHOOL City , State Personal Information https://www.linkedin.com/pub/ Skills A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks Additional Information https://www.linkedin.com/pub/ /8/50/41b | CONSULTANT |
CLASSROOM TEACHER Professional Summary Skilled and experienced classroom teacher certified and licensed to teach in the State of South Carolina. Demonstrated knowledge of successful teaching, behavior modification and classroom management. Ready to help students by leveraging training, skills and many years of classroom experience. Skills Microsoft office with modern classroom technology Conflict Resolution Training IEP familiarity Organization/Planning First Aid and BLS CPR Training Positive learning environment Student-centered learning Lesson planning Classroom management Grading procedures Technology integration Punctual Inquiry-based learning Test proctoring Work History Classroom Teacher , 08/2014
to 06/2017 Company Name – City ,
State Performed all aspects of classroom management Instructed students and provided individual support as needed. Documented attendance, assignments, grades and participation. Planned lessons, activities and trips to cover all required course material. Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Developed activities and integrated technology to diversify instruction. Met with parents to resolve conflicting educational priorities and issues. Created new lesson plans based on course objectives. Classroom Teacher , 08/1998
to 06/2014 Company Name – City ,
State Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Administered quizzes and tests to assess student understanding of material. Documented attendance, assignments, grades and participation. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. Served on School Affiliation Board and revised the institute's policies and rules. Created new lesson plans based on course objectives. Met with parents to resolve conflicting educational priorities and issues. Classroom Assistant , 08/1989
to 06/1998 Company Name – City ,
State Maintained student safety in classroom and outside environments. Documented behaviors, interventions and results. Met with team of professionals from different disciplines to implement comprehensive action plan. Worked with individual students to provide personalized educational, behavioral and emotional support. Provided diverse assistance to teachers, including clerical support, classroom management and document coordination. Prepared instructional materials for group and one-on-one use. Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest. Interests Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Environmental Awareness Club Advisor Prom Coordinator and Junior Class Sponsor Volunteer at Boys and Girls Club of Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member Education Masters of Arts : Teaching Social Studies ,
May 2018 Winthrop University - City ,
State Teaching Social Studies GPA: 3.8 Bachelor of Arts : Sociology ,
June 1998 Coker College - City ,
State Sociology GPA: 3.0 April 2018 Rock Hill High School - Northwestern High School - City ,
State Skills Book, conferences, Conflict Resolution, CPR, staff training, First Aid, lesson plans, Microsoft office, Supervising, supervision, Teacher, Teaching, Tutoring, workshops Additional Information Grades 8th, 9th, and 11th Anchor Club Faculty Advisor Junior/Senior Prom Sponsor Member of First Responder Team Member of Emergency Action Team Bishopville Primary School August 1989 - June 1998 603 North Dennis Avenue, Bishopville, SC 29010 First Grade Teaching Assistant Adult Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Anchor Club Advisor Environmental Awareness Club Advisor Prom Coordinator Class Sponsor Volunteer at Boys and Girls Club of Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member Accomplishments Student Progress Conferences
Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development. Targeted Development
Met with parents and guardians to discuss children's progress and to determine priorities and resource needs. Student Mentor
Volunteered as temporary student guidance counselor to help resolve student personal issues. Curriculum Implementation
Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education. Certifications SC Certified SCST Read to Succeed certification First aid and CPR certified | TEACHER |
CORPORATE CONTROLLER Summary Flexible Controller who adapts seamlessly to constantly evolving accounting processes and technologies. 20 years of accounting / finance experience; leadership - staff & executive team Merger & acquisition experience - international, public, private equity firms
Diverse - manufacturing, software, facilities/staffing, mortgage/bank, education, airline
Multiple corporate structures - fortune 200, public, private, international, multi-state
Multi-million dollar accounts - general ledger, cash mgt, fixed assets, budgets, forecasts Experience Company Name September 2017 to Current Corporate Controller City , State Oversaw accounting functions of 30-person staff - accounts payable, accounts receivable, general accounting, taxes, payroll, and cash management. Finance lead for acquisition that grew company almost tenfold -Kimco Facility Services, LLC. created and acquired a portion of another company through a private equity firm. Revenue grew from $18M to $175M; increased employees from 500 to 8,000 in 48 states. Grew accounting department from 6 to approximately 30; hired & trained new staff. Led financial transition for accounts payable, accounts receivable, payroll and general accounting within 6 months; met transition team deadlines. Set up new internal financial system / database for payroll, accounts payable, etc. Established new bank relationship and accounts for company's finances. Primary contact with bank for account implementation & day-to-day finances. Setup ACH and positive pay files, automatic payments, user/security settings. Payroll. Transferred 8,000 employee records from 3rd party payroll company within 4 months; set up payroll tax interface, direct deposit & payroll debit cards. Accounts Receivable. Transferred approximately 5K customer accounts, implemented credit card payments, changed all remittances to company's new bank. Accounts Payable. Set up all vendors and transferred invoices such as rents, utilities, and subcontractors; implemented online expense reports. Transferred over 700 employee cellphone lines, issued over 350 credit cards, transferred 350 vehicle licenses, issued gas cards for company vehicles. Business Analyst (moved back to Colorado Dec 14. worked remote & traveled). Direct report to executive team to solve acquisition issues and implement software & process improvements, including accounting procedures and customer work order processes. Developed / implemented billable work procedures. Linked revenue & expense to billable project for increased revenue generation. Developed procedures and trained field operations on web & mobile devices. Analyzed various options to improve & streamline company's customer work order process. implemented system to track all work orders for company's 5,000 customers. Easier work order management for field operations in 48 states. Improved key indicators for internal & customer needs; gave management visibility. Developed work flows to include auto assignments for work orders. Managed the database, such as new users, security setup, work zones/jobs. provided annual budget analysis. worked with operations to run reports, analyze variances and update the system. Company Name March 2017 to Current US Accounting Manager City , State Accounting manager for 10-person staff responsible for US accounting & payroll. Compiled $4M+ US month-end reporting and debt/stock management of 4 holding companies. Lead coordinator of international offices. Australia (Asia/Pacific), United Kingdom, Russia, South Africa & Germany. Organized & led annual external audit; reduced audit time by 50% compared to prior year. Reduced company month end close time from 14 to 5 days. implemented world-wide close schedule used by US and international offices. Key accountant in acquisition of German software company; merged accounting systems. Generated $30K+ additional monthly income by implementing new investment strategies. Company Name January 2010 to July 2012 Campus Controller City , State Oversaw accounting / budget / forecast / month end for 2 campuses, $30M+ in revenue. Led 15-20 person staff and multiple functional areas. Accounting / financials, student accounts, financial aid, bookstores, scholarships. Responsible for financials, expenses, financial policies, student financial issues. Analyzed & reported financials to executive leadership team. Company Name April 2009 to August 2009 Financial / Tax Analyst City , State Analyzed & interpreted $2M+ monthly financial data, used for corporate board reporting. Created budget/forecast for Australian deal, assisted in setting up subsidiary company. Prepared tax information for Canadian and US corporate tax returns and filings. Company Name December 2007 to April 2009 Corporate Controller City , State 100M+ annual revenue; consolidated financials for 6 holding companies in 3 states. Processed monthly transactions for financial statements. Reviewed financials with general managers and corporate officers. Key accountant in acquisition of Pepsi Lane by Pepsi Bottle Group (Fortune 200/public). Integral to Lane's financial consolidation for PBG's due diligence effort. Merged Lane's accounting & financial processes into PGB's structure. Company Name April 2002 to February 2006 Corporate Controller City , State Controller for day-to-day accounting operations - led staff of 9. Compile $5M+ month-end reporting - general ledger, bank reconciliations, fuel cost, payroll acct for 750+ employees, month end variances (rents, landings, utilities). Maintained $111M fixed asset account of airplanes, vehicles & equipment for 39 airports. Company Name December 2000 to April 2002 Account Reconciliation Coordinator City , State Company Name December 1996 to April 2000 Staff Accountant City , State Company Name February 1920 to February 1920 Staff Accountant City , State Education Regis University 2001 MBA : Business Administration City , State University of Northern Colorado 1996 Bachelor of Science : Business Administration - Finance Minor City , State Skills Accounting: Financial Statements, Business / Financial Analysis, Budgeting, Month-End Close, Bank Reconciliation, Cash Management, General Ledger, Fixed Assets, Streamline Processes, Review / Implement Software & Policies, Accounts Payable, Accounts Receivable, and Expense Reports Software: *Accounting: WinTEAM, Citrix Budgeting, PeopleSoft, Ability, Brio Reporting, Mas 90, Accpac, FAS Best, and Quickbooks *General: Outlook, Microsoft, Corrigo-work order network, Excel, Mortgageware, AS/400 Jack Henry, JD Edwards, and Campus Vue Professional Affiliations Leadership Pikes Peak - June 2012 | BANKING |
CORPORATE PROJECT MANAGER Career Overview Seasoned project manager driven to achieve results through strategic planning and professional relationship
building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve
goals. Dedicated to building strong teams within an organization through motivation and strong development.
Effective in fostering collaboration and consultative relationships with senior management and across
traditional boundaries; highlighting inflection points of technology decisions.
Technical leader with broad experience, brings focus on "big picture" business impacts of technology
projects: real costs, practical benefits, risks and contingencies.
Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing
teams, training, developing strategies, policies and processes. Qualifications Strategic Planning / Visioning & Tactical Execution Manpower Planning & Scheduling SDLC Methodology/ Problem & Change Software & Application Lifecycle Management Management SLA Authoring & Resource Allocation Expense Budgeting & Forecasting Team-Building & Front-Line Leadership Technology Upgrades & Training Led highly visible initiatives to develop, define and manage the execution of several ground up IT infrastructure and application integrations through corporate acquisitions and divestitures while successfully balancing resources, timelines and budgets. Experience in complete Project Management Life cycle including Planning, Execution, Monitor & Control and closure. Document business performance expectations, benchmark standards and develop guidelines. Interfaced with key stakeholders and project team members to prioritize requirements and information technology needs. Successfully lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement. Developed materials to successfully train associates. Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to- day expense management keeping projects under budget and proper tracking of expenses. Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Assessing and recommending technology systems solutions based on operational needs while ensuring compliance with corporate standards. Interfaced with outside vendors to source materials. Work Experience 01/2014 to 01/2016 Corporate Project Manager Company Name Manage direct reports supporting multiple locations with annual revenues of $2M. Accountable for the
strategic direction, implementation, support, and development of all business applications, Enterprise
Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement. Established change management and help desk solutions and policies. Developed new process design workflow to ensure on-time delivery of all solutions and within budget
leading to increase in monthly productivity by 20%. Centralized disparate support documentation for all business applications and architecture. Developed corporate process and tools for opportunities tracking, bid decision making and proposal
development. Developed training material for new products and technologies and delivered training classes to
associates. 01/2008 to 01/2014 Director of Information Technology and Systems Company Name Responsible for managing and executing business development activities for IT and other company business
lines. Provided executive leadership over internal company-wide IT infrastructure. Developed end user training material coordinating and conducting group and individual training
sessions based on staff and organizational learning needs. Introduced methods for tracking project management, workload planning and corporate business
performance metrics. Responsible for managing and executing business development activities for IT and other company
business lines. Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control
systems) in various brands resorts interfacing with PMS systems. 01/2006 to 01/2008 Director of Information Technology and Systems Company Name Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through
day-to-day operations. Insure that the company's strategic technologies needs are the primary focus. Provided first and second-tier technical support and knowledge on Windows server/desktop applications
and resort PMS/POS Systems. Provided operations management, including security, backup/recovery/disaster planning, off-hours staff
coverage. Oversaw $1.4 M capital budget and hotel conversion. Education and Training Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration 2016 ITIL Foundation Course Microsoft Certified Professional (MCP), CompTia A+, CompTia N+ Skills A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise
Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal
development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow | INFORMATION-TECHNOLOGY |
SALES Professional Summary Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects. Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget. Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects. Experience 01/2016 to Current Sales Company Name － City , State Sell rifles, pistols, shotguns and their accessories. Provide quality control for state and federal required paperwork. Provide excellent customer service by identifying customer and company needs. Provide company maintenance services. Competently install purchased accessories to customer firearms. 01/1992 to 01/2015 Broadcast Engineer / Construction Project Manager City , State Reviewed plans and specs during the schematic design of pre-construction. Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the immediate supervisors on production and conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical "Knowledge Base" photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Offered technical assistance to service providers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Scheduled all contractors and materials deliveries. Implemented systems to improve process efficiency and reduce the project duration. Trained and promoted continued education for all onsite crew members. 01/1985 to 01/1992 Plumber Company Name － City , State Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards. Interpreted blueprints to determine locations, quantities and sizes of materials required. Expanded trade knowledge by networking with colleagues and participating in courses and seminars. Read blueprints to determine appropriate materials and procedures for each project. Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals. Independently worked on projects, while offering process coordination and cooperation with other teams. Complied with all local plumbing codes throughout the duration of each project. Inspected structures to avoid any obstruction and delays throughout the project. Prepared detailed records of all project tasks from start to finish. Offered guidance and training to junior team members. Education 1972 High School Diploma Somerville High School － City , State 1976 Associate of Arts : math and science Somerset County Collete － City , State math and science 1978 Bachelor of Arts : Broadcast Communication Geneva College － City , State Broadcast Communication Skills blueprints, Read blueprints, interpersonal & communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting | SALES |
STYLIST Objective An internship opportunity under the Marketing Director of AKIRA Chicago, where I can demonstrate my knowledge of market trends and customer needs to help create innovative and effective marketing strategies. Education BBA , Marketing 2019 DePaul University － City , State GPA: 3.0 Minor: Statistics Coursework: Accounting 101, Economics 105, Professional Business Writing, Business Ethics Accomplishments AKIRA Chicago, Sales Consistently in the top 20 rank of stylists in the company for excellent sale stats American Apparel, Sales 1st Place in Chicago District Sales Contest Avg. 40-55% of End of Say sales when working Work Experience Stylist Apr 2015 to Current Company Name － City , State Pulled entire wardrobes for clients, styling them from head to toe in our merchandise Built a strong client base that remained loyal to myself and the brand Made clients and customers feel welcome through excellent customer service Upsell and suggest items to customers in order to exceed personal KPI stats ($80 per transaction, 3.0 units per transaction, $300 an hour) Created and hosted client shopping events for my loyal customer base to increase the the store's end of day sales by 15% Keyholder Nov 2014 to Apr 2015 Company Name － City , State Promoted a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures Monitored the activities of the store employees to maximize efficiency and respond to customers' needs in a timely fashion Supervised sales floor ensuring key selling zones are covered Cashier duties Opened and closed the store Sales Associate Feb 2014 to Nov 2014 Company Name － City , State Greet and develop rapport with customers Provide product information regarding features, trends, and styles of merchandise Assisted customers and made suggestions based on knowledge of merchandise and customer Maintained neat and organized merchandise through straightening, hanging, sizing, and merchandising Volunteer Work Pre-Health Volunteer, Illinois Advocate Masonic Health Center, 2013 Provided companionship for patients and support for families in surgery lounge and critical care waiting areas Greeted visitors at points of entry as well as escorted and directed visitors as necessary Assisted visitors at information desk with various inquiries, answered incoming calls, and provided wheelchair assistance Skills Enthusiastic, friendly, and personable Advanced problem-solving Highly adaptable Bilingual: English and Spanish Effective communication skills Works well within a team, as well as individually Working knowledge of HTML 5 and CSS Intermediate knowledge in Microsoft Word, PowerPoint, and Excel | APPAREL |
VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations Skills •Infrastructure
Management •Data Center Operations
•Project
Management •Team
Building/Coaching •Vendor
Management and Negotiation •Budget Management •Policy/Program Development •LAN/WAN, SAN, Firewalls and Routers • Experience Company Name City , State Vice President Information Technology Infrastructure Operations 06/2008 to Current Reduced overall network bandwidth costs over 15%, through ISP consolidation and management. Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems. Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment. Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations. Manages multiple datacenters, on premise network and server, and Cloud presence. Responsible for vendor relationships, contracts, negotiating and change management. Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain. Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution. Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices. Currently managing infrastructure and IT Operations in an offshore delivery center. Document and Execute IT policies company wide. Company Name City , State Director of Network Operations 07/2006 to 06/2008 Maintains Nortel BCM telephony servers, including both analog and VoIP phones. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Setup, maintained, and monitored over 90 remote branch office locations. Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA. Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge. Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500. Company Name City , State Information Operations Specialist 02/2005 to 07/2006 Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties. Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community. Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications. Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance. Company Name City , State Customer Care Representative - Help Desk Technician supporting 09/2003 to 02/2005 Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS). Active team member providing regression testing of various software builds of a proprietary law document management solution. Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting. Company Name City , State System Administrator 10/1998 to 12/2001 Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000. Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks. Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities. Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers. Company Name City , State Healthcare Systems Specialist 02/1993 to 11/1998 Maintain records of goods ordered and received. Review, evaluate, and approve specifications for issuing and awarding bids. Control purchasing department budgets. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Design, configure, and test computer hardware, networking software and operating system software. Attended Air Force Airman Leadership School, graduating as the honor graduate. Education and Training Bachelor of Science : Computer Science TROY STATE UNIVERSITY , City , State , Montgomery Associate of Science : Healthcare Systems Community College of the Air Force , City , State , Montgomery | INFORMATION-TECHNOLOGY |
WELLNESS DIRECTOR Professional Summary Skills SKILLS Body composition evaluations Telehealth experience Group Instruction One-on-one coaching Health education Data management Supervision Planning and Coordination Training & Development Leadership Compassion Conflict resolution CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE Certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Accounting, HR, Promotion Administrative, Instructor, Public relations Arts, Instruction, Quality Budgets, Leadership, Quality control Business operations, Managing, Relationship-building Coaching, Marketing, Safety Chi, Market, Sales Interpersonal, Access, Statistics Excellent, NETA, Supervision Communication, Organizational, Team player Conflict resolution, Personnel, Trainer Clients, Camera, Video Data management, Policies, Composition Delivery, Presentations Educator, Pricing Finance, Processes Financial, Profit Forms, Program development Functional, Progress Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of
equipment. Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure,
weight and BMI. Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of
equipment. Built strong relationships with members to promote health, wellness and
available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project
quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across
departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and
identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual
and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about
rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate
calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping
clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and
procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved
clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting
in improved participation. Consulted with clients to define personal health needs, formulate effective
fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical
considerations. Broadcasted information about events, gym classes and community
offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to
prevent injuries. Worked independently and as member of cohesive team to support
individual needs. Supported program development by adding new and exciting classes to
facility schedules. Taught staff and participants proper methods for best use of equipment to
meet individual fitness goals. Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods
and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain
consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting
in 80% increase in service utilization. Directed business operations to maintain and improve company financial
gains. Managed day-to-day business operations, including accounting, finance,
HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business
success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and
responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key
internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through
personal training and on-site group fitness instruction with major business
companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational
conditions. Managed key accounts, including developing sales presentations and
promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets,
accounts and analyzing company needs and industry trends. Education Bachelor of Science : Natural Health Studies , 05/2007 Clayton College of Natural Health - City , State Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of
equipment. Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure,
weight and BMI. Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of
equipment. Built strong relationships with members to promote health, wellness and
available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project
quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across
departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and
identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual
and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about
rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate
calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping
clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and
procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved
clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting
in improved participation. Consulted with clients to define personal health needs, formulate effective
fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical
considerations. Broadcasted information about events, gym classes and community
offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to
prevent injuries. Worked independently and as member of cohesive team to support
individual needs. Supported program development by adding new and exciting classes to
facility schedules. Taught staff and participants proper methods for best use of equipment to
meet individual fitness goals. Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods
and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain
consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting
in 80% increase in service utilization. Directed business operations to maintain and improve company financial
gains. Managed day-to-day business operations, including accounting, finance,
HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business
success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and
responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key
internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through
personal training and on-site group fitness instruction with major business
companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational
conditions. Managed key accounts, including developing sales presentations and
promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets,
accounts and analyzing company needs and industry trends. Certifications CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and
Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE
certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing
Commissioners. Skills Accounting, administrative, Arts, budgets, business operations, coaching, Chi, interpersonal, excellent Communication, Conflict resolution, clients, Data management, delivery, educator, finance, financial, forms, functional, HR, Instructor, Instruction, Leadership, managing, marketing, market, access, NETA, organizational, personnel, camera, policies, presentations, pricing, processes, profit, program development, progress, promotion, public relations, quality, quality control, relationship-building, safety, sales, statistics, Supervision, team player, trainer, video, composition Additional Information Enthusiastic wellness and fitness professional experienced in personal fitness
training throughout all age groups, group instruction with a strong background in
therapeutic exercise. Hardworking and dedicated team player with excellent
communication and relationship-building skills. Known for personable demeanor
and determined attitude. A fitness instructor and personal trainer with over 20
years of successful experience in preparing clients for their life long journey into
health and wellness. Recognized consistently for performance excellence and
contributions to success in the health and wellness industry. Strengths in building
interpersonal relationships and am a seasoned ACE and NETA certified group
fitness instructor in multiple areas (i.e. Tai chi, yoga, spin, TRX), certified
personal trainer and therapeutic exercise specialist. Multi-talented fitness leader
with a successful history helping individuals of all backgrounds and abilities
improve health, fitness and overall well-being. Knowledgeable about healthy
eating, exercise programs and good lifestyle choices. Adept at leading groups
and individual coaching sessions to promote wellness. Excellent educator adept
at working with people at all skills levels to improve physical strength, stamina
and health.
ACCOMPLISHMENTS Collaborated with multidisciplinary teams in the development of community
health and wellness programs to promote positive outcomes.
Supervised team of 5 staff members.
Documented and improved community access which led to increases in
multiple user accessibility and promoted long-term community engagement. | FITNESS |
AVIATION CAMP ASSISTANT Profile Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company. Skills MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Professional Experience Company Name October 2013 to Current Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company. Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations. Worked directly with the UAVs to take accurate measurements in order to model it. Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration. Modeled all lifting surfaces, control surfaces, and fuselage. Created data and run files of mass properties corresponding with each UAV. Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties. Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS. Company Name October 2013 to Current Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West. Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping. Prepared the epoxy resin mixture for application. Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber. Sawed and drill cutted fuselage components. Aeronautics F-22 Project Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics. Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks. Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients. Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics. Company Name May 2013 to Current Aviation Camp Assistant City , State Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and conduct flight-related science experiments. Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and activities. Supervise elementary school-aged campers during sign-in, sign-out, and break times. Supervised field trips to aviation-related locations. Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an educational and unforgettable experience. Company Name August 2012 to January 2013 Guest Experiences Specialist City , State Offer superior service to potential and actual guests to the museum according to established procedures. Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special events as well as the downtown San Jose area. Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the functioning of the entire institution. Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an efficient and seamless experience for guests. Education and Training California State Polytechnic University June 2016 Bachelor of Science : Aerospace Engineering GPA: GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics.
Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers Interests American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level Languages Conversational Spanish Skills C Programming, derivatives, edge, Electronics, special events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing Additional Information Involvement American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level | AVIATION |
ACCOUNTANT Summary To utilize my customer relations and management background to obtain a position with a company that places importance on efficiency and success. Employ natural leadership and interpersonal skills to build relationships throughout the organization. Experience Accountant Aug 2015 to Current Company Name － City , State Accounting for six companies Maintained confidential information, such as pay rates, bonus targets and pay grades Processed payroll, electronic deposits and employee pay adjustments Reconciled all bank and credit card accounts Processed journal entries, online transfers and payments (internal and external) Analyzed cost control and provided timely financial information to support company goals Cost effective purchasing (office equipment & supplies, janitorial, food & beverage) Reviewed book entries to ensure accuracy of the G/L Assisted the CFO with the production of the monthly financials and management reports Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget Tracked and verified accurate receipt of purchase orders and verified costs against vendor invoices Processed A/P weekly, working with 50+ vendors Processed company purchase orders and communicated with customers regarding orders Researched and resolved collections and billing disputes with tact and efficiency Researched and resolved billing and invoice problems Director of Finance & Accounts Jun 2014 to Aug 2015 Company Name Responsible for daily entry of accounting transactions. Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions. Verified purchase orders, managed accounts payable invoices and supplied payments to vendors on a weekly basis. Reconciled all bank and credit card accounts. Researched and resolved collections and billing disputes. Processed payroll, electronic deposits and employee pay adjustments for 70+. Issued paychecks to contractors on a bi-weekly basis. Issued W2. s to employees & 1099. s to contractors. Maintained confidential information, such as pay rates, bonus targets and pay grades. Processed journal entries, online transfers and payments. Produced monthly financial summaries and reports. Maintained employee files, incident reports, unemployment claims and training progress. Maintained office inventory. Operations & TrainingConsultant, Franchisee & General Manager Feb 2004 to Current Company Name － State Training & Operations Consultant July 2015 - Current Assist six store franchise in training staff and streamlining operations in accordance with corporate standards Monthly unannounced inspections to inspect product and operation standards Work with store managers in developing effective action plans for improvement and guide team members in execution of determined plans Franchisee June 2007 - February 2011 Grow
a performance culture, based on teamwork, innovation and training Creatively
constructing advertising and promotional deals in accordance with corporate
initiatives Implemented
and maintained corporate standards
Drive
revenue and reduce expenditures to meet and exceed revenue and profit targets
Maintain
integrity of stores, including coding, sanitation, equipment and major
appliances
Labor
and food cost management; Inventory management
Community
and customer relations
Established
and implemented internal training and time-management program Handled
tasks related to payroll, inventory and job scheduling
Managed
accounts payable and accounts receivable in conjunction with company
accountants
Prepared
reports, spreadsheets, and administrative documents
Maintained office calendars, open and prioritize mail,
receive and prioritize phone calls General Manager February 2004 - April 2007 Orchestrating and directing crew consisting of up to 20 people. Hire, develop and promote talented employees who fit the unique cultures of the restaurant environment. Improve operational statistics and efficiency. Patient Service Representative Jun 2012 to Nov 2016 Company Name Consistently build positive report with patients while accurately and efficiently registering in a timely manner. Perform daily administrative duties including: cash management and internal quality assurance. Insurance processing and communication. Patient account resolution and billing assistance. Provide Preliminary assessment of patient health. Serve as liaison between patients and medical providers. Mentor new employees on company policies and practices. Develop and implement client service techniques to better serve both the patient and corporate needs. Compliance and comprehension of HIPPA regulations. Effectively prioritize tasks Education Bachelor of Science , Accounting Strayer University － City , State | ACCOUNTANT |
CLINICAL SERVICE ADVOCATE Professional Summary To be part of an organization which assist and offers services to individuals in need as well as allow me to utilize my past experience and education, and offer new challenges as well as growth within the agency. Skill Highlights Areas of Specialty Domestic Violence, Sexual Abuse, Rape, Prostitution *Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia *Homelessness, Community Inclusion, Shelter System, HRA, SSI, NYCHA, Section 8, Community Resources *Mental Retardation, Down Syndrome, Medication Dispensing, Residential services, Autism *Runaway Teenagers, ADHD, ADD, Truancy, Family Intervention Experience To seek and obtain employment in an organization wich will allow m utilize my past experince, skills, as well as aqcired sills, and ofer new challeges as well as well as offer growth within th organization Education and Training Bachelor of Science , Human Services Psychology and Sociology 2007 Boricua College － City , State , NY GPA: Dean's List Honor Roll Student 2006-2007 and 2008
Secretary of the Student Body and Vice President of the Research studies (Latinas take a Stand against Violence Human Services Psychology and Sociology Dean's List Honor Roll Student 2006-2007 and 2008
Secretary of the Student Body and Vice President of the Research studies (Latina take a Stand against Violence) ad President of Women against Human Trafficking Bachelor's June 2008 Master's Degree , Clinical Counseling and Psychology Human Personalities and Behaviors Clinical Counseling and Psychology Human Personalities and Behaviors Master of Science , Da Masters Degree i Psychology an Clinical Social Work May 2012 City College Columbia University － City , State nyAffiliation Awarded three scholarships for academic achievements, maintaining a 3.8 GPA for three consecutive semesters and volunteering work in the communities as well as being recognized for a strong advocate for women in need. Neon Natal as well and or also Premature Babies born with different types of addictions, which required hands on and constant supervision. I was offered a position on Sept. 2014, but I was unable to accept because my passion was so great I could not see myself doing this kind of love labor for money or support. I also volunteered from 2006 through 2010 at Catholic Guardian with Clinical Manager Enid Cruz LCSW, as a Case Planner, Home finder, ISP development, and did many home visits. My duties were more than a volunteer for me. ST Barnabas, I have volunteered for seven years 2008-Present in the Psych ER, Maternity ward, and anywhere needed. I have developed a team of interns from both universities I attended Columbia and Fordham /Boricua College in one team consisting of 25 where we work with Mark Cruz Senator and directly under the need and supervision of personal mentors Ruben Diaz Sr and Jr. Now Jr. is the Bronx Borough President while, Diaz Sr. is the Hunts point senator service the south Bronx area of the Bronx giving out resources, information to drop in centers, centers they can stop by should they need the services. Over 30 affiliates agencies who work well with homeless, DV, Substance Abuse, Homeless, HIV, Transgender, Anti Violence, A Date Rape, Coming out Support and ways to seek help if desire to get clean. Even new resources of an agency that preps with mocking interviewed, resume prep, clothing for the interview and the MetroCard if needed. And City advocates names numbers district assistance and what they are expected to do for the constituents. Help with HRA/TANF/ FOOD STAMPS, SSDI, SSI, and any form, or type of help despite their age color sexual orientation believe or anything we help all. The second team consists of 15-20 interns who work in the East Harlem under the direct supervision and per need of City Council President Melissa Mark Vivirito. I have also worked with now Mayor when he was the city's Advocate Mr. Bill Di Blasio as well as Jo Serrano who worked with myself and a bunch of student feeding and transporting street homeless adults out of the frigid weather and into shelters for the night or more time if wished needed and as per case to case Experience Clinical Service Advocate Jul 2015 to Jun 2016 Company Name Provided quality services t elderly populations who lives and or resided within their respective homes, but were in need of various services or resources available for hem within the community. Escorted clients as needed to medical appointments, psychiatrist, housing and any appointments needed to advocate and or inform both parties of any significant events that were taking place or changed during the time from the last visits. Completed housing application, as well as entitlements application letters or document submission. Discussed any significant events with family, doctors, service providers, social care coordinators, and all involved in client's treatment plan. Women's EmpowermentCounselor/ Advocate Jan 2011 to May 2015 City , State Provide crisis intervention services to women and their children, coming into shelter after leaving their abusive homes. Facilitated groups for women survivors of domestic violence, sexual abuse and incest. Provided comprehensive services to women and their families in need of outside resources, agencies, referrals, called and scheduled appointments and if needed escorted the clients to these appointments to ensure that language barrier would not be a reason in order to obtain or receive services Explored and informed clients who were non English speakers and unaware or little informed of the legal system in the states their rights. Assisted clients navigate the HRA, Legal, BOE, shelter, Section 8, NYCHA, affordable housing, HASA, ACS system according to each clients and families' needs and situation. Advocated for clients, also providing clients tools, skills, and insight knowledge on their future independence as women whether it was Latinas, women of color, Caucasian or Asian, always reminding them that their worth was important and that they can achieve their highest level of potential. Office Manager Aug 2008 to Dec 2011 Company Name － City , State Handled all incoming/outgoing calls from office to different court parts, DA's offices, judge's chambers, and clients being represented either by the lawyer or the bail bond agent. Assisted clients in completing any or all documentation/forms for their cases, files, as needed in order to provide a more accurate or better quality of service during the visit. Followed up on any pending cases, as well as composed legal documentations for both lawyer and bail bond agent, at times translating these documents from English to Spanish and vice versa Served as an interpreter for non-English speaking clients who were in need of legal consultation or came by the office to follow on their pending case. Composed disposition letters, adjournments', minutes/notes, legal summaries, court hearings, request appearances, subpoenas, witness presence or any legal documents requested by attorneys or agents. Handled all office banking, rental fees, and office space charges, cash payments from clients, lawyers, and tenants ETC. Performed online banking using bank application and made all deposits and withdrawals as per request of lawyer. Responsible for making all payments for the office bills. Bilingual Clinical Services Coordinator Nov 2005 to Jul 2009 Company Name － City , State Coordinated and provided community-based services, utilizing any and all resources available within the community to assist our clients living with a substance abuse addiction, mental illness, homelessness, and criminal history. Ensured service plans suited each client's specific need according to their mental illness, substance abuse history, as well as addressed any other stressors in order to facilitate clients' reintegration in the community and assisting and allowing them to become productive members in our society. Facilitated, encouraged, and prompted clients to be part of the N/A, A/A, G/A, S/A meetings promoting a healthy drug free lifestyle and enhance their quality of life, always reminding them of the importance of focusing on their goals and working a program that best suited their recovery. Counseled clients individually, family setting, and in groups as needed and requested by clients. Providing a 24 hour crisis intervention, using cellular provided by the agency. Worked well within a team setting or individually for an ACT team (Assertive Community Treatment) where 80% of the services were provided within the community. Under the rules and regulation of OASAS, OMH, DOH, Dept. of Health, SAMHSA, HRA, NYCHA, Section 8 as well as resources, government offices, and referring one stop organizations or agencies that provided assistance for clients Advocated at state and local events reminding the politicians, congress, senators, and assembly of the importance of public, state, city and private funding to continue providing services in district. Implemented goals that were realistic and tailored by the clients. Daily documentation of any progress, updates, changes of services, or significant events were documents for a caseload of 16-24 clients. Documentation was completed and submitted within a timely manner. Skills psychology Human Behavior and Personality Disorder academic, Various agencies worked and volunteered and interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator, Epillat (upper Manhattan) CASES Reintegration from Jail system back into the communities(Reintegration) , worked with Autism, Down Syndrome, Mentally ill, Mentaly retarded, group homes a risk youth, Human Trafficker,while doing office administration for both Legal team of Criminal Lawyers as well as well as Non for Profit Administration I did Online banking, Fund raising, consultation,knowledge experience and worked along side side congress workers such as Ruben Diaz Sr, in the South Bronx area. Where many low income super low income many in he shelter system unemployed many residing in shelter system due to poverty ad lack of income or jobs available or lack of education opportunities resources or chances to excel. Also, worked along side and closely to the Mr Ruben Diaz Jr Bronx Borough President. Where I with became eager to follow and make change with in he Bronx where I personally as raised in the Bronx and fell prod to say I am a Bromxite wwit ard work abo and ooprtniies attendeded and radated frm Columbia University and Bronxite congress created and became the Bronx WORKFORCE 1, I was pivotal part of all the new and availablle proarmas aha where programs for education training jobs Scholarships college prep and class part of the WORKFOCE 1 Program. For the and at the Dept of labor a new program which opened doors for all Bronxites chances opportunities and a new style of life, to learn live and enjoy a new form of a style of live, gainfully employed ending homeless. Most people or potential candidates with no experience to now becoming prepared gaining new set of specific skills and prepared for today's competitive market in NYC. In my opinion it rescued many Bronxite which went from no set of skills to now having the ability to get education training jobs and opportunities to better themselves,or educate in areas of their choice many Council,Congress and people with power took interest n helping ut th Bronx in the map, where we belonged and help the Bcx Boroughs quickly became involvement part took in the Bronx's crisis intervention, something I know all to well from my personal work educational and professional life. worked outreach ACT Team, Institutionalized hospital and accessed he transition from hospital to client discharge back t he community. Assist with Entitlements Benefits SSI/SSD, Food stamps, Housing, Medicaid, NYCHA, Shelter Plus Care ect assist ad promote clients' independence and , DOH, DV, Documentation, English, forms, government, Guardian, ISP, Legal, legal documents, letters, notes, Mark, meetings, Mental Health, mental illness, money, office, progress, psychiatrist, speaking, quality, Spanish, SSI, supervision, translating, treatment plan, type ad services needed according to specific individual need and assessment individual and according to individual need and basis | ADVOCATE |
OFFICE ADMINISTRATOR Professional Profile Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities. Qualifications Fundamentals
*Office Administration
*Supervision Results-oriented Quick learner Microsoft Office Self-directed Strong problem solver Professional and mature Dedicated team player Relevant Experience Promoted to Office Administrator II after 24 months of employment. Successfully planned and executed corporate meetings, lunches and special events for groups of 20 + employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience Office Administrator 01/2011 to 01/2014 Company Name City , State Support Senior Managers and other staff in administrative procedures. Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers. Assist in resolving issues, including incorrectly delivered packages and incorrect addresses. Collaborate with customer service to successfully address problems and ensure customer satisfaction. Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries. Submit terminal invoices to Senior Manager and corporate office. Prepare reports, graphs, and presentations. Distribute incoming mail and documents for office. Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks. Coordinate with vendors on facility and equipment maintenance. Organize interviews for potential employees. Effectively multitasked to manage time-sensitive priorities in high-volume environment. Strategically managed warehouse supply ordering for terminal to maintain within $10,000. Student 01/2010 to 02/2011 Company Name City , State Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design. Research company information and prepare reports and presentations. Collaborate in group projects. Conducted extensive research on company history, products, and services, presenting results in class. Collaborated successfully with team members on brand analysis project. Public Relations Intern 08/2009 to 05/2010 Company Name City , State Supported Chamber President and office staff. Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities. Assisted in planning events and coordinating marketing operations. Filed and organized operational documents and customer correspondence. Maintained and updated client directory. Proofread e-mail communications. Assisted in organizing auction event, raising more than $25,000 dollars. Consistently evaluated office operations to recommend potential improvements. Created volunteer application form. Production Team Member 01/1996 to 01/2007 Company Name City , State Directed assembly of automobile seat components, as well as testing and inspecting seats. Ensured compliance with operational description to maintain safety. Collaborated with team members to ensure efficient manufacturing process. Trained new employees and answered questions. Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment. Consistently demonstrated willingness to adapt to new operational tasks and assist team members. continued. Education Bachelor of Science : Technology Management EASTERN MICHIGAN UNIVERSITY City , State Technology Management Administrative and Information Management 2010 HENRY FORD COMMUNITY COLLEGE City , State Office Administration coursework Coursework in Administrative Technology Skills administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design | PUBLIC-RELATIONS |
BUSINESS CONSULTANT Professional Summary IT Business/Sales/Operations position where my experience and technical knowledge can contribute and positively impact strategic improvements. Drive and support change for process improvement, implement technology solutions in fast paced evolving environments. I enjoy interacting with people to solve problems creatively and appreciate working in a diverse environment. Technology / OPERATIONS 10+ years working in technical and operations environments supporting engineering, human resources, operations and finance teams. Procure hardware and software, provide quotes, detailed reporting utilizing an Access and CRM/Salesforce databases. Manage projects, timelines and teams to improve quality of methods and presentations to key stakeholders. IT Helpdesk response team - build client and server systems to business specifications, install OS, applications based on department needs, utilize Active Directory to provide updated information to management, deploy hardware, software, troubleshoot and resolve issues on notebooks, desktop and servers. Supporting Microsoft, MAC OS, Android and iPhones. MCSE and Currently enrolled in Apple Training. Track and analyze technical training, developed curriculum, procured software and implemented courses for engineers and management. Prioritized organizational needs, attention to detail within project timelines to exceed business requirements for technical training certifications. Microsoft Office Expert Support strategic initiatives by maintaining servers and systems, on site DR implementation. Utilizing MS Active Directory and iOS MDM to monitor systems and applications, support, troubleshoot and provide appropriate application access to cross functional teams while maintaining system uptime. Management Led the internal IT Team and team of IT consultants to successfully rollout 22 branch Microsoft Exchange migration. Prepared the environment, managed the train the trainer for the business teams and successfully completed the migration within the 6-month timeframe, exceeding the requirements in preparation for the company acquisition. Offered a new position within the new company. Lead and built strong relationships with the business units, program managers, engineering and management to identify technology needs, brain storm solutions, document and implement new processes which defined and exceeded management operational goals and KPIs. Direct Sales teams to position products and services which would drive margin improvements. Provide weekly cost/benefit analysis reports which lead to 94% increase in complete responses for RFQ's/RFP's and SOWs. Sales 6+ years Field Sales providing Mobility, Data Center, Networking, Cloud, Security, and Professional services and solutions to Enterprise customers. Understand the customer needs, goals and KPI's and their IT environment to be able to provide the appropriate technology solution, or alternative solution to solve problems. Partner with subject matter experts to deliver web-based solutions to C-level executives, IT teams and procurement. Build and establish solid relationships with customers to understand their current technical environment, growth initiatives and end goals to better provide services and solutions which solve immediate challenges and a path to meeting their end goals. Provide technical presentations, manage product life cycles, partner with OEMs and distribution channels to exceed customer satisfaction from order to fulfillment. Consistently build pipeline to meet and exceed 3X goals, forecast monthly/quarterly revenues and margin. Customer focused, oversee the technical team in execution of services and results, meeting and exceeding customers KPI's and business goals. Power user with Microsoft Dynamics CRM and Salesforce. Utilizing research engines and web tools understand the competition, search for new accounts with projects that align with our solutions and services to call. Document all activities within CRM/Salesforce. Communication Interpersonal and cross-functional communication skills, effective presentations, ability to multi-task and prioritize, time management. Creative, confident, always learning and flexible in understanding needs and working with diverse teams. Ability to share technical information with non-technical teams where they can relate and understand in a non-condescending, positive and learning environment. Skills Complex data transformations Data operations abilities Ability to validate data Exceptional interpersonal communication Project development Goal attainment Organized Operations management Project management Conflict resolution Efficient multi-tasker Deadline-oriented Relationship building Coaching and mentoring Customer service Verbal and written communication Work History 01/2018 to Current business Consultant Discuss customer requirements, analyze business practices, recommend appropriate business models, recommend process improvement, research and review financial systems, interview candidates, create business plan, implement business plans, assist customer in projects needing improvement and resolve client issues. 02/2016 to 12/2017 Field Account Executive Company Name 8 a.m. 5 P.M. oncall 24 x 7) New Account Development. identify prospects, documenting information on environment and current partners, cold calling, establish and build relationships to develop business solutions for the datacenter, cloud, security, mobility solutions and professional services. Exceed customer satisfaction with consistent focus and communications to my customers building long term credibility, Customer First. On target 2017, 2016 103% margin goals. power user with Microsoft Dynamics CRM, certified Cisco Business Value Analyst, MCSE, VMWare Solutions Professional Won and signed Professional Services contract with the largest retail customer in the Northeast. Represented the Northeast Sales Team at Diversity Events. Participated in numerous events and activities held by the GNEMSDC. 06/2011 to 05/2015 commercial account executive Company Name 8 a.m. 5 P.M. oncall 24 x 7). Established solid relationships, maintained and defended existing customers while identifying, qualifying, building, closing net new business. Consistently meeting and exceeding the annual Sales Quota of $21M+- FY11 - 105%, FY12 - 145%, FY13 127%, FY14 136% - Awarded Sales Warrior FY14 increasing margin overall by selling better products with higher margin retention. Saleforce.com power user, building reports, extracting data, daily pipeline updates and weekly forecasting utilizing Salesforce and knowledge from customer meetings. 06/2005 to 06/2011 business operations analyst Company Name 8 a.m. 5 p.m. Operations Support to the Northeast and Southeast Sales teams, assist teams in building revenues exceeding $4B annually while maintaining healthy margin, monitoring revenues to meet business goals. Compile and deliver weekly reports to Sales Management, identifying key areas and issues of focus, products generating highest margin/revenues and overall success compared to other regions in the U.S. Provide products, services and technical configurations to Request for Pricing (RFP) and Response for Quotes (RFQ) for customers throughout the eastern U.S. Implementing and maintaining sales leadership strategy by consistently working on improving margin with positioning key products. Assist in influencing business growth in areas specific to product and solutions to exceed customer needs. Liaison between Sales, Product Management, GBU's, Engineering, participating in meetings and calls to discuss technical updates, product releases, issues and roadblocks with potential solutions. Present highlights and key information to the sales teams at weekly meetings. Strategic focus to increase product penetration, utilizing product changes and refresh solutions while maintaining customer satisfaction and building a get-well plan for recovery of margin and revenue in those accounts and areas that did not meet sales management expectations. sales Operations - Excellence coach |Compaq computer corporation | October 2002 - june 2005 8 a.m. 5 p.m. Promoted from Inside Sales Executive after 4 months supporting enterprise accounts which exceed $500M in mobility sales to coach and develop inside sales teams and their supervisors utilizing recorded calls, product sales and department performance reports. Developed team members for compliancy, call quality, accuracy of information and productivity. Improved outbound sales calls performance by 137% increase in sales performance over a 6-month period. Evaluated the Inside Sales process, accessibility of information needed while cold calling, resulting in streamlining Inside Sales teams access to resources, manuals, product information and promotions on a second display. Positive results in providing customers with immediate responses and information resulted in higher sales, confidence in Inside Sales teams and overall satisfaction and performance. This initiated a new monthly sales incentive program which monitored and captured the tools and resources used in the successful sales process. Utilize CRM and Access database results to provide analytics and statistics for data center calls, build and create reports, spreadsheets, charts and present to management weekly, identify areas of improvement for sales performance, establish programs to meet new requirements and train individuals/teams on how to meet/exceed new criteria for call center success. director of information technology | metrowest bank | may 2001 - october 2002 8 a.m. 5 p.m. oncall 24 x 7) Reporting into the VP of Operations, managed and lead the IT infrastructure team on daily and strategic IT initiatives and business process re-engineering. Managed the migration of 22 branches from Lotus Notes to Microsoft Exchange in preparation for the bank to be acquired. Collaboratively met with and worked with the functional departments implementing technology to streamline and consolidate time consuming processes, including outsourcing a legacy manual check process, which resulted in no downtime or delay in check distribution. systems software engineer | compaq computer company | June 1995 - May 2001 8 a.m. 5 p.m. oncall 24 x 7) Helpdesk/technical support for Multivendor Systems Engineering. Built/configured hardware, install software, troubleshoot, maintain driver updates and perform system backups. Work on desktops, laptops, workstations, servers. Utilized Microsoft System Center Management Tools, Ghost, manage the Exchange Server for the MSE Team. Acquired Microsoft Certified Systems Engineer digital equipment corporation | operations manager information security 8 a.m. 5 p.m. Managed, maintained the Access data base to capture, monitor, report potential security issues on client machines, set security parameters within the engineering organization. Weekly reports/updates to management to determine potential breech. U.S. travel to train groups within the company on compliance, identify areas of concern and information critical to protect. Skills streamline, Analyst, develop business, business plan, business plans, business process re-engineering, call center, charts, Cisco, closing, coach, cold calling, com, Compaq, hardware, CRM, client, customer satisfaction, data base, desktops, financial, focus, forecasting, functional, Ghost, information security 8, information technology, Inside Sales, IT Support, laptops, leadership, Lotus Notes, director, meetings, Access, Access database, Microsoft Certified Systems Engineer, MCSE, Microsoft Dynamics, Exchange Server, Microsoft Exchange, migration, enterprise, positioning, Pricing, processes, process improvement, Product Management, quality, Reporting, research, retail, RFP, selling, Sales, sales management, servers, software engineer, install software, spreadsheets, statistics, strategy, Strategic, Systems Engineering, technical support, troubleshoot Education Degree : Google IT Support Certificate - currently enrolled via Coursera : May 2018 AS : Computer Information Systems Mount Wachusett Community College - Computer Information Systems BS : Business Management Lesley University - Business Management AS : Business Administration Mount Wachusett Community College - Business Administration | CONSULTANT |
TEACHER Professional Summary Over the past ten years I have excelled at effectively building highly motivated teams of varying backgrounds and abilities, and challenged them to succeed in growing and attaining goals that they previously thought impossible. My work has centered on reducing anxiety through encouragement and evidence based practice to support my students and colleagues in reaching milestones in their lives. Skills Purposeful lesson planning Fast learner Creative problem solving managing difficult behaviors coordinating multiple groups. managing a team of adults communicating effectively with clients, managers, and team members. setting goals data tracking for effective goals. Writing measurable goals Creating materials for teaching multiple styles of learners Arizona Teaching Certificate with Special Education endorsement Coordinating meetings and preparing materials for all attendees. Work History Teacher , 07/2017 to Current Company Name – City , State In July 2017 I was hired to teach a district program for student with Autism in Scottsdale, Arizona. My duties were to provide academic, and social emotional teaching to 3rd, 4th, and 5th grade students with Autism. In addition I provided emergency support when those students were unable to regulate their emotions in the general education setting. I also managed IEPs for all of my students and coordinated services with specialists such as OT's, PT's and SLPs. I supported teachers and staff in designing protocols for dealing with individuals with Autism, as well as helped support families to encourage their students in academic growth for the year. I also managed a team of three paraeducators who provided direct support to the students in the general education setting, and worked with 15 teachers to implement individual education plans for 12 students ensuring them the maximum time in the general education setting. Prepared quizzes, tests and examinations to gauge how well students were learning. Created lesson plans and scheduled each day to promote maximum student learning and enrichment. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. TABS Teacher , 07/2016 to 06/2017 Company Name – City , State In 2016 I was hired to teach a district program for students with Autism. My primary duty was to teach social skills lessons to students in grades K-5th grade. I also designed and implemented supports for their general education classrooms, assisted in inclusion, supported the classroom teachers as needed, and deescalated students when they became overwhelmed. I worked closely with SLPs, Resource teachers, and classroom teachers to design plans that met the needs of the students on my caseload. As part of this job I was trained in SAMA non-violent de-escalation technique and physical restraint. As part of the school I worked on the PBIS team to support students in making positive behavior choices, and helped with morning duties. LEAP teacher , 08/2012 to 06/2016 Company Name – City , State In 2012 I was hired to teach the district behavior program for 3rd-5 grade students with behavior disorders. I managed a class of up to 12 students with behavioral or social disabilities, coordinating services, academics, and therapy in a self-contained setting. I was also responsible for managing their IEP's, daily communication with parents, and managed incident reports due to violent behaviors. In addition to my teacher's certification I was also Right Response certified for de-escalation and non-violent physical restraint. Developed IEPs with and without BIPs. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Created a classroom environment in which children could learn respect for themselves and others. Paraeducator , 08/2009 to 08/2012 Company Name – City , State In 2009 I was hired by the Olympia School District to aid students with Autism in the self-contained Autism program. I served this class for two years and then was transferred to work supporting special education teachers in the high school special education setting. My duties included 1on1 student specific roles such as: Toileting; academic support; transition support; life skills; and daily routine support. My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; and aiding the EBD class. Education Education , 2013 St. Martin's University - City English Language Learners Special Education Elementary Education Bachelors Degree : 1998 Eastern University - Certificate of Completion : 1995 Covenant Bible College - Skills Teaching, Classroom Management, Team Building, Support, Coordinating services, Technology, Data Collection, Data Driven Goal Setting. | TEACHER |
LICENSED PRACTICAL NURSE- STEP-DOWN UNIT Summary Licensed Practical Nurse with 15 years in providing direct care under RN and MD supervision in diagnosis, treatment prescription and follow-up with patients from pediatrics to geriatrics. Additional expertise includes management and staff supervision. Strong desire to focus on preventative care and health education. Energetic and motivational and leader dedicated to driving top-quality patient care. Looking for a position in a top-notch facility with a commitment to innovative processes. Nursing Expertise Geriatrics Pediatrics Correctional Nursing Occupational Health Med- Surg Home Healthcare Hospice Care School Nursing Travel Nursing Agencies Hospitals Doctor Offices Nursing Homes Education 2012 Bachelor of Science : (Pre-Med) Foundations in Counseling Samford University － City , State , U.S 2009 Pre- Nursing RN Lawson State Community College － City , State , U.S 2003 Licensed Practical Nurse Bessemer State Technical College － City , State , U.S Experience 01/2017 to 09/2017 Licensed Practical Nurse- Step-down Unit Company Name － City , State Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and medications per MD orders Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. 01/2015 to 09/2017 License Practical Nurse Company Name － City , State Travel nurse to different nursing homes and hospitals Administered IV therapy and treadmill stress tests and ran nerve conduction tests in cardiac unit. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided patient diagnosis under strict time constraints. Evaluated patients presenting with asthma, appendicitis and hernia. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift. Treated patients with strokes, head traumas, comas and intracranial hematomas. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Assisted patients with multiple chronic diagnoses including COPD and asthma. Completed clinical rotations in Geriatrics. Administered medications and assisted in diagnostic testing for HIV-positive patients. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. 02/2015 to 01/2017 LPN- Woundcare Nurse Company Name － City , State Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. Managed team of medical support personnel. Provided patient diagnosis under strict time constraints. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management, wound care management and medication management. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Coordinated with doctors and registered nurses to develop care plans for patients. Often commended for maintaining the safety, respect and dignity of residents. Organized, updated and maintained over 200 patient charts. Skillfully performed suture removals for patients of all ages. Maintained patient charts and confidential files. 01/2012 to 02/2015 Correctional Nurse Company Name － City , State Managed and treatment of patients in an correctional setting providing sick call daily and triage care. Recorded patients' medical history, vital statistics and test results in medical records. Administered IV therapy and mediation. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Sound, ethical and independent decision-making ability consistent with medical protocols. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided necessary health education training for patients. Acted as patient advocate and implemented total patient care through a team nursing process covering (inmates) high acuity patients per shift. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper care of body mechanics and safety of patient. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Tested glucose and administered injections. Maintained patient charts and confidential files. Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms. | HEALTHCARE |
FITNESS COORDINATOR Objective Seeking a challenging environment, which allows me to contribute to the continued success and growth of the organization. To obtain a position that will provide me with the opportunity to apply my education, administrative, & fitness experience, and grow as a professional. Education May 2012 Master of Science : Recreation Administration - Concentration: Facilities Management WESTERN KENTUCKY UNIVERSITY － City , State May 2010 Bachelor of Science : Exercise Science WESTERN KENTUCKY UNIVERSITY － City , State Employment & Experience 07/2012 to Current Fitness Coordinator Company Name － City , State jhhfhgjkkghj fdsafafsa 01/2012 to 07/2012 Facility Coordinator Intern/Membership Specialist Company Name － City , State Assist with facility supervision. Train staff members to be knowledgeable and perform fitness services such as resting blood pressure, body composition, and circumference measurements. Aid with corporate presentations on various aspects of health and wellness, such as obesity, hypertension, diabetes, and sedentary lifestyle, in relation to exercise. Help with membership sells and retention by conducting facility tours, program promotion, and individualized consultations with members. Work closely with Facility Manager, Pro Shop Coordinator, and Head Membership Specialist to provide optimal experiences and services, such as personal training, fitness counseling, adequate equipment, and nutritional aspects, to all members. 12/2010 to 07/2012 Group Exercise Instructor Company Name － City , State Instruct/lead patrons through safe and challenging exercises in an abdominals/core toning format as well as in a boot camp setting. 08/2010 to 07/2012 Graduate Assistant, Exercise Company Name － City , State Assist with the training, scheduling, supervision, and evaluation of Fitness Center attendants (currently supervise 25 attendants). Assist with equipment purchase, product research, and equipment layout for the campus fitness center. Facilitate the development of policies and procedures regarding the safety of patrons and aesthetics of the the facility. Coordinate facility and equipment maintenance. Assist with website management and program promotions. Supervise the daily operations of the 14,000 square feet Fitness Center. Supervise the university's recreational facility of 125,000 square feet during the weekends. Assist other professional staff with presentations promoting the WellU Student Wellness Program, professional development conferences, and student involvement within the Intramural-Recreational Sports Department. Assist with the inventory and maintenance of Health & Fitness Lab and Fitness Center equipment. Track equipment usage to determine proper layout and rotation of fitness center equipment. Contribute to the daily operations of The Health and Fitness Lab including maintaining a regular schedule for fitness services, such as fitness assessments, exercise prescription, body composition, and individual consultations. Track and evaluate Health and Fitness Lab programs and Fitness Center usage patterns. Perform research on benchmark universities and facilities. Assist with office supervision and various administrative duties. 08/2009 to 08/2010 Lab Assistant Company Name － City , State Conduct fitness assessments including body composition analysis via skinfold calipers and bioelectrical impedance, height & weight measurements, sub-maximal VO2 testing, flexibility evaluation, muscular endurance and strength, and blood pressure screenings. Exercise prescription: offer exercise consultation and program design, implementation of exercise programs, and provide demonstration/guidance with proper usage of the equipment. Assist with the marketing of programs using various advertising mediums, such as Adobe CS3 programs. Design/host wellness & fitness events such as Muscle of the Month Challenge, Big Red Rep Off & Bench Off , and Healthy Days. Received Rookie of the Year Award based on job performance. 08/2009 to 05/2010 Research Assistant Company Name － City , State Conduct and assist with research studies such as Exercise Post Oxygen Consumption (EPOC), Callahan Study involving maximal and sub-maximal VO2 testing, and apoptosis. Research was presented at the annual American College of Sports Medicine conference. Assist professors and students with class research labs. Memberships & Affiliations American College of Sports Medicine (ACSM) National Intramural Recreational Sports Association (NIRSA) Aerobic & Fitness Association of America (AFAA) USA Weightlifting Skills & Competencies Proficient with Microsoft Office including W ord, Excel, Power Point , & Outlook Skilled with Adobe CS3 & CS5 software including Illustrator & Photoshop Campus Management System for design and upkeep of website Trained in CSI Asset Management System as well Fusion for equipment check-out, scheduling services, & analyzing reports Professional Certifications ACSM Certified Health Fitness Specialist AFAA Certified Personal Fitness Trainer USA Weightlifting Level 1 Sports & Conditioning Coach Medic First Aid CPR and Automated External Defibrillator, First Aid, Blood Borne Pathogens | FITNESS |
CORPORATE ADMINISTRATOR Summary Successful administrative professional with 15 years of experience. Skills Organized Detail oriented Efficient Prioritize multiple deadlines Work well independently Collaborate with others Software Microsoft Word Excel PowerPoint Outlook Adobe Acrobat Multiple project software websites General Clerical Type 75 WPM Multiline phones Experience Corporate Administrator January 2009 to January 2017 Company Name － City , State Light accounting/bookkeeping
Travel arrangements
Meeting agendas and minutes
Editing/Proofreading
Meticulously proofread
Ensure consistency in content
Structure
Revise for clarity
Review style format
Bidding Administration
Prepare "front-end docs"
Familiar with various loaning agency requirements
Know and able to carry out bid process from start to finish
Construction Administration Assist approximately 15 engineers in our water/wastewater department working on multi-million dollar projects. Requires great attention to detail while meeting multiple deadlines simultaneously. Specific duties include:. Document Processing - Proofread, revise, format, PDF, and produce master plans, planning studies, specifications and plans, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Distribute plans and specifications, maintain planholders' lists, issue and confirm receipt of addenda, and complete bid tabulations. Construction Administration - Prepare contract documents. Receive and return submittals and RFIs; maintain logs. Assisted approximately 18 engineers in the water/wastewater department working on multi-million dollar projects. Required great attention to detail while meeting multiple deadlines simultaneously. Coordinated with clients, contractors, subconsultants, and internal drafters to help keep projects running smoothly. Specific duties included:
Document Processing - Proofread, edited, formatted, PDF'd, and produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Handled bidding phase from start to finish. Submitted public notice to newspaper for publishing; assisted in preparing, then produced and distributed plans and specifications; maintained planholders' list; prepared, issued, and confirmed receipt of addenda; and completed bid tabulation. Construction Administration - Prepared and reviewed contract documents. Received and returned submittals and RFIs; maintained logs. Before shifting my focus solely on project-related tasks for our water/wastewater department, I previously also provided general support to our firm. Additional tasks completed during this time included making travel arrangements; coordinating lunch and learns; and conference and workshop registration and tracking. Also responsible for the following tasks: Make travel arrangements and assign company vehicles. Download and log digital photos. Coordinate lunch and learns. Register engineers for conferences, workshops, and webinars. As part of the master specifications/standards committee, create monthly meeting agendas and minutes. Log, track, and implement master specification change requests. Answer and route phone calls. Distribute incoming mail. Prepare outgoing mail and UPS packages. Run company errands. Customer Service Representative January 2006 to January 2009 Company Name － City , State Provided full account servicing for the Sears Credit Cards Portfolio via incoming calls, including billing and payment inquiries and disputes, account maintenance, and lost/stolen cards. Consistently met and exceeded quality and sales goals. Administrative Assistant/Bookkeeper Addus HealthCare January 2000 to January 2003 City , State Completed monthly billing reports and Branch Manager's Report. Billed over $500,000 monthly to contracting state agencies and clients. Reconciled billing, posted payments to clients' accounts, and prepared deposits. Prepared and approved accounts payable bills. Created documents, spreadsheets, and monthly newsletters; included developing new spreadsheets for A/R and A/P purposes. Completed several processes of payroll. Assisted in planning company functions. Provided support to the area manager, branch manager, and 12 other branches throughout Washington and Oregon. Supervised part-time assistant. Education and Training Completed 45 credits in various courses including Logic, Ethics, Philosophy of Science, Precalculus, and C Programming. Boise State University － City , State High School Diploma Kuna High School － City , State Graduated with Highest Honors 3.97 Received Ambassador Award in Business Professionals of America. Skills accounting, accounts payable, Adobe Acrobat, A/P, agency, attention to detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops | HEALTHCARE |
INTERN Professional Profile As a results driven fitness trainer and coach with more than 4 years of relevant experience in the fitness field; I maintain a passion for developing programs that improve fitness, improve stamina, and develop healthy living styles. My strong customer service skills, written and oral communication abilities, and organizational attributes will help me advance in a fitness and wellness based career. Qualifications Proficiency in Microsoft Word, Excel, and PowerPoint Quick learner Training and development Results-oriented Client-focused Customer Service Sales Relevant Experience Corporate Wellness Assisted completing assessments for 4 corporate wellness companies in the Denver area. Documentation Wrote and edited documents to keep team informed on policies and procedures. Marketing/sales Implemented online marketing strategies which resulted in 15% growth of customer base. Experience January 2017 to April 2017 Company Name City , State Intern Shadowed personal training sessions, group fitness classes, corporate wellness clients, and new client testing. Designed 10 daily workouts to be stored in the Inward Fitness library to be given out to clients. Created and executed a 30 day fitness challenge for clients of the gym. Proposed outside educational events to do a sports clinic at. Planned and executed a fitness presentation to the staff. September 2015 to January 2017 Company Name City , State Fitness Coach Worked one-on-one with online clients, personal training clients, and coached both small and large
group fitness classes. Designed and implemented training and nutrition schedules based on client's fitness assessments, in
order to achieve their fitness goals and optimal results. Energetically guided clients in solo and group exercise activities, taking into account individualized
physical limitations. Assisted the owner with facility marketing, membership sales, and member engagement. Was highly
involved in the social media aspect of the facility which included Facebook and Instagram. September 2013 to June 2016 Company Name City , State Group Fitness Instructor Demonstrated leadership capabilities at the front of a class while making it a safe and enjoyable
fitness experience, while ensuring member retention. Met participants before and after class to answer questions and maintain a positive exercise
experience. Established organizational skills in creating and preparing combinations to be taught within the parameters of the format. Represented a high degree of energy and endurance to complete each fitness class in its entirety. September 2011 to June 2016 Company Name City , State Group Fitness Instructor Developed, organized, and taught group workouts for members that included various aerobic
and weight training routines. Prepared teaching area for each class and organized all equipment at the end of each class. Guided beginner, intermediate, and advanced fitness classes. Demonstrated a solid knowledge of workout routines based on appropriate skill levels. July 2007 to Current Company Name City , State Technical Specialist II Ensure accurate and timely reconciliation of client accounts in order to provide clients and
branches with all of the reporting information for their investments. Provide superior customer service to our clients to support the firm's objectives. Contribute to an inclusive team oriented work environment to maximize team
productivity. Continuously seek and determine ways to identify opportunities to improve processes for
internal Oracle reports. March 2004 to August 2007 Company Name City , State Customer Service Manager Exercised general supervision of the staff to ensure all functions are performed in accordance
with established guidelines and procedures. Was a member of the elite training program which involved the training, motivation, and monitoring of direct reports. Performed monthly, quarterly, and yearly audits of the branch in order to stay in compliance. Diligently stressed quality customer service and sales quotas to each associate. Education 2017 Missouri Baptist University City , State Exercise Science Bachelor of Science 2017 Missouri Baptist University City , State Exercise Science Master of Science Master Certificate in Exercise Science 2005 St. Louis Community College City , State Business Administration Associate of Arts Affiliations Member, United Way of St. Louis - Edward Jones Division (2010 - 2017) Certifications Certified AFAA Group Fitness Instructor,
Certified AFAA Mat Pilates Instructor, Certified Spin 360 Instructor,
CPR and First Aid Certification Skills Exercise Science: Online coaching, good teaching and instructional abilities, CPR and First Aid, macro counting, Corporate Wellness assessments, ability to motivate others, and desire to promote all aspects of health and wellness. Other skills: Microsoft Word, Excel, PowerPoint, Oracle, sales, customer service, investments, organizational skills, process improvement, enthusiasm and energy, and excellent interpersonal skills. | FITNESS |
CASHIER Professional Summary Results-oriented, strategic sales professional with two years in the Retail industry. Cashier who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly team member who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Core Qualifications Cash handling accuracy Mathematical aptitude Organized Time management Detail-oriented Excellent multi-tasker Strong communication skills Flexible schedule Proficient in MS Office Experience Cashier October 2014 to Current Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Inbound/Return June 2014 to September 2014 Company Name － City , State Changed equipment over to new product.Maintained proper stock levels on a line.Helped achieve company goals by supporting production workers. Cashier February 2014 to June 2014 Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Apparel Associate January 2014 to February 2014 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Clean shelves, counters, and tables. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Apparel Associate October 2013 to December 2013 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Clean shelves, counters, and tables. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Cashier August 2012 to August 2013 Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices. Cash checks for customers. Education High School Diploma : 5 2013 Henry County High School － City , State , United States Member of FFA, FCA, Pep Club, and mentoring children from one of the public elementary schools Skills Calculators Cash registers Credit, debit, checks and money Inventory Sales, scanners, tables | APPAREL |
SOFTWARE ENGINEERING MANAGER Summary Human Resources professional with practical understanding of business needs and extensive experience delivering innovative solutions at the local and regional level. Areas of expertise include conflict management, employee training, employee relations, training, payroll and state and federal laws. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Exceptional interpersonal skills Compensation administration Personnel records maintenance Affirmative Action compliance New hire orientation Mediation expertise Experience Software Engineering Manager September 2009 to Current Company Name － City , State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications (30+ products), Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well. Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Adopted Scrum since 2014, ScrumMaster, team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins. Recipient of "Reuse Innovation Award" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; "ready to go" and "just in time" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source "rapid json" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Rules based engine to manage media contents, and metadata updates between two domains. Architected and developed new UMID based solution (gen 2) to meet storage scalability needs. Scavenger, Transcoder for low-res proxy management (C++, Win32, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new products. MediaBase DLL, Nexio explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet proprietary storage scalability. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce "dta-handler" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. Software Engineering Manager November 2005 to August 2009 Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture, and teamed up to develop server integration modules for video broadcast workflows. Principal Software Engineer August 1997 to October 2005 Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, codec, SDK, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. Software Engineer August 1994 to July 1997 Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space. Designed and developed projects include (C++, Windows) Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City , India Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer | ENGINEERING |
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