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CERTIFIED CUSTOM FRAMER Qualifications Ability to multitask. Certified in custom framing. Motivated to meet every deadline. Excellent communication skills Problem solver Experience Certified Custom Framer , 01/2015 to Current Company Name － City , State Providing great customer service in helping each customer pick design that best fits their needs. Managing time to meet deadlines. Helping out on the floor or at register when needed. Training new associates in the frame shop. Sales Associate , 09/2014 to 11/2014 Company Name － City , State Delivered excellent customer service by greeting and assisting each customer. Filled in positions when understaffed or a task needed to be completed. Assisted manager in closing down store and cash registers at the end of each night. Visual merchandising through setting planograms and detailed recovery. Stocked inventory when shipments were received. Learned how to work with a team to accomplish greater tasks. Education High School Diploma : 2014 Trinity High School － City , State , United States 4.3 GPA Graduated with Honors Business manager on yearbook staff | ARTS |
REGIONAL HR BUSINESS PARTNER Human Resources Professional Executive Profile Business-savvy, results-driven, and solutions-oriented HR executive, offering 16-year career in human resources distinguished by commendable performance in developing, spearheading, and maximizing performance of both individuals and teams. Known for driving change and championing corporate values, vision, and mission. Articulate communicator, fully bilingual in English and Spanish, with proven ability to diffuse highly charged situations by quickly responding to human resources issues and providing executive-level support to both the management and staff. Demonstrated success in orchestrating initiatives that address today's business challenges to attain revenue goals, control expenses, satisfy customers, and attract/retain talent while achieving business and profitability objectives. Core Competencies Change Management Benefits Administration Succession Planning Organizational Development Leadership Development and Coaching Infrastructure Development Operations and Workflow Optimization Conflict Resolution Professional Experience 01/2012 to Current Regional HR Business Partner Company Name - City , State 110-year old manufacturing company with an iconic brand. Report to one of the 4 Regional Vice Presidents of the company. Work with regional business leaders in providing innovative HR solutions to make business strategies actionable. Provide progressive HR guidelines, while ensuring that all HR programs are in accordance with the business needs, local labor laws and culture. Partnered with the Performance and Growth, Total Rewards and Harley-Davidson University Centers of Excellence (COE), as well as with the executive management, in executing agreed strategic plan in support of organizational programs. Effectively engage HR Generalists in the LA Region to establish HR strategies designed to optimize human resources within their business areas. Analyzed the business' talent needs and participate in establishing work unit plans and performance measures within the region. Administered annual regional HR budget of over $160K and organized annual leadership conference for the entire region. Successfully led and implemented company HR processes within all regional offices such as performance management system, Global Tuition Program, Gallup Engagement Surveys, Leadership Trainings, and Employee Purchase Plans resulting in 2nd highest company engagement scores in 2012 and 2013. Achieved 100% hiring goals while maintaining the lowest recruiting cost of all regions. Reorganized and aligned all market positions within the subsidiaries at a savings of $2.3M a year from the total SG & A budget. Developed and implemented the company Immigration Policy while changing to a new immigration process provider which reduced the process time by 45% while saving an average of 25% per visa filed. 01/2008 to 10/2011 HR Manager Company Name - City , State Responsible for the development and implementation of corporate HR plans and policies in support of the business plan, while ensuring HR regulatory and legal compliance. Carried out a broad range of HR functions, including employee recruitment and training, benefits administration, as well as overseeing disciplinary action and managing HR records. Conceived and developed a series of innovative HR programs, service and leadership initiatives, including comprehensive supervisory training and performance-based incentive compensation programs. Successfully established and maintained a strong functional HR team through effective training, coaching, planning, and team building. Restructured benefits program by consolidating providers and renegotiating contracts, successfully maintaining benefit costs to only a 1% increase in premium from previous year and saving the company over $70K. Cited as the driving force behind a 35% reduction in payroll processing liability and for identifying over $300K payroll savings through implementation of an integrated ADP HRIS System. Recognized for achieving voluntary turnover rate of 3% and for introducing new employee orientation and individualized training, resulting in 97% satisfaction record. Led all succession planning initiatives, resulting in projected reduction of hiring expenses by approximately 30% over the next 5 years. 09/2007 to 09/2008 District HR Manager Company Name - City , State Inspired and retained a high-performing diverse workforce for the district, building upon the foundation of success as key member of the store management team, Administered effective management and execution of learning, career development, employment practices, recognition and reward, staffing, performance management systems, and compliance programs, while fostering a positive associate relations environment. Conducted thorough employee investigations in alleged reported cases of sexual harassment, discrimination, criminal and policy violations which resulted in a reduction of 35% employee lawsuits filed within the district. Pioneered all initiatives to monitor and manage all performance reviews for department supervisors and hourly associates, including rating, written reviews, and pay increases input. Yielded $350K district-wide reduction in recruitment expenses through spearheading internal recruitment function. Successfully achieved 100% monthly completion of associate training and development, 401K enrollment, and fulfillment of AAP Goals for the district. Acknowledged for driving the reduction of sexual harassment claims by as much as 20% within first 6 months of training. 01/1999 to 01/2007 HR Manager Company Name - City , State Provided consultative direction for ground floor HR infrastructure and organizational efficiency of start-up company for multiple, high-profile client projects, such as Panasonic, LeapFrog, and AIG. Oversaw the development of compensation functions including job analysis, salary administration, and job evaluation system as key business partner of leadership team. Education and Certifications 2005 Master of Science : Leadership/Management NOVA SOUTHEASTERN UNIVERSITY - City , State Leadership/Management 1997 Bachelor of Arts : Human Services ST. THOMAS UNIVERSITY - City , State Human Services 2013 Continuing Education/coursework: PROJECT MANAGEMENT METHODOLOGY ASSOCIATE CERTIFICATE SIX SIGMA YELLOW BELT CERTIFIED Code of Business Conduct Training Anti-Bribery & Anti-Harassment Training Professional Affiliations Society for Human Resources Management (SHRM) Florida Human Resource Planning Society (FHRPS) Greater Miami Society for Human Resources Management (GMSHRM) Technical Skills PeopleSoft, Microsoft Office Suite, ADP, and SAP Languages Bilingual: Spanish/English | HR |
NATURAL RESOURCE SPECIALIST GS-12/5 Position Applying Realty Specialist (Generalist) Department of Interior Interior, Bureau of Indian Affairs Rocky Mountain Region, Division of Real Estate Services Announcement Number: STIMP-10879339-20-CW Objective I have over twenty years of experience as a student and at a professional level in Natural Resources. As a professional it has always been my goal and intention to serve and protect federal and/or trust lands. I have fulfilled Bureau of Indian Affairs mission and goals in the protection and management of our trust resources. I have demonstrated good sound conservation practices in which I have obtained from my educational and professional experiences in the Natural Resources field. I am knowledgeable in conservation practices, BIA Agriculture and Range Management Policies, Procedures and Practices. I am familiar with the Crow Land Use Bill, Wind River Reservations Grazing Resolution, Northern Cheyenne's grazing laws and the Three Affiliated Tribes Grazing Resolution. Through my experience I am very knowledgeable with 25 Code of Federal Regulations 162 and 166. I feel I have established or improved management practices for the Agencies I have served. I am devoted to my organization and am committed to the Indian Trust Land Owners and Tribes during my tenure with the Federal Agencies I have served. Education 2004 Montana State University-Bozeman City , State Range Science Bachelor of Science 2001 Little Bighorn College City , State Natural Resources Associate of Science 1992 Hardin High School City , State High School Diploma Experience January 2013 to Current Company Name City , State Natural Resource Specialist GS-12/5 I manage approximately 98 range units, which consists of tribal, allotted, government tracts and taken area. Duties require me calculate Animal Unit Months (AUMs), determine accurate acreage, establish conservation plans, invoice, modify and adjust yearly rental rate in TAAMs, issue 10-day show cause letters for non-paymet and cancellation letters should it be necessary. I am required to work cooperatively with the Tribal Natural Resource staff, members of the Natural Resource Committee and Mandan, Hiidaatsa, Arikara Tribal Council. I am required to provide technical assistance as requested to the Three Affiliated Tribes, updating or amending Grazing/Natural Resource Resolutions, assist in noxious weed projects, determining taken area acres (Non-Trust on-off acres). Most recently, worked in a partnership with the Tribe under a 93-638 contract to complete rangeland inventory providing technical assistance in grazing study. The completed inventory determined accurate range unit boundaries and allotments, updated stocking rates, Animal Unit Months (AUMs) and identified noxious weed infested areas. This prepared for a new permit period required updating grazing resolution, sending out over 18,000 Authorities to Grant Grazing Prividges to individual Indian interest owners, application and allocation process. Establish 5 year range unit permits once allocated. Prepare and write notices for non-compliance, non-payment, trespass livestock, 180-day notice of removal of allotment from range unit and other notices to permittees, land owners and the tribe. I direct staff in inspecting, sending notices and taking corrective action on trespass livestock on the range units and farm and pasture leases. Currently, there are 700 producing wells on Fort Berthold, approximately 400 are in the range unit or farm and pasture leases. I am responsible in identifying, planning and withdrawing oil & gas right-of-way from existing surface leases. Responsible for sending 180 day notice and withdrawing individual allotments (by majority consent) from range units. Investigate, determine trespass, take corrective action and assess penalties on oil or salt water spills on trust property. Assist with oil and gas/environmental mitigation. Locate and investigate trespass scoria pits, water depots, pipeline - take corrective action and assess as necessary. Mediate, consult and give recommendations when there is a dispute or conflict within the range unit or farm and pasture lease involving permittee's, landowner's and oil companies. Provide assistance in locating allotments to landowners using ArcGIS 10.5.1 and in the field. Determine idle farm and pasture tracts using TAAMs query and assist realty staff in advertising. Assist realty staff in meeting deadlines when necessary. Determine and locate current and potential homesite leases. Review acquisition and disposal conveyance documents for accuracy. Assist Acquistion and Disposal staff with estate planning, land exchange or gift conveyances. Respond to data calls from the regional office and central office, gather and compile documentation when in litigation thoroughly and promptly as requested. Provide documentation/packets for Appeals as requested by Solicitor. Assigned as alternative coordinator for the Agency Freedom of Information Act (FOIA), this requires me to gather documents, files and correspondences. Monitor TAAMs lockbox system for pending payments and disburse to Individual Interest Holders. Supervise and direct duties to natural resource staff. Supervise and direct duties to Agency staff when acting as Superintendent. Other supervisory duties include updating position descriptions and rating performance appraisals. Take corrective action on insubordinate, non-performing and/or misconduct employee(s), should it be necessary. Act as Superintendent in her absence. Supervisor: Kayla Danks, Superintendent (701) 627-4707 October 2008 to January 2013 Company Name City , State Soil Conservationist GS-0457-11/4 I was responsible for the managment and development of conservation plans for trust lands (allotted and tribal) on the Crow Reservation. Responsible for accurate land classifications for farm and pasture leases, rights-of-way and conveyance using ArcGIS. I work cooperatively with other federal agencies, state agencies and Crow Tribe on conservation projects and the protection of trust lands. Updated, established and implemented conservation plans for expiring farm (irrigated and dry farmland) and pasture leases. This required me to determine access and non-access acres for Irrigable land. This also included inspecting, monitoring utilization and proper management of all farm and pasture leases. Assisted and recommends improvements on farm and pasture leases. I developed Trichomoniasis requirements which would be amended into the Crow Land Use Bill. Provided technical services to and/or field inspections until issue is resolved. I coordinated a bio-control project on leafy spurge. Provide maps, legal descriptions and technical assistance to Indian Trust Land owners and Lessee's. Perform fire duties when needed. Supervisor: Debbie Scott, Deputy Superintendent (406) 638-4433 June 2006 to October 2008 Company Name City , State Rangeland Management Specialist GS-0454-09 I conducted the rangeland inventory in conjunction with the Natural Resource Conservation Services, this required the identification of plants and ecological sites. I digitized range data which included scanning appoximatley 100 aerial photos which contained the similarity index. The calculation of Animal Unit Months (AUMs) and determining stocking rates was required using ArcGIS. Involved in conversion of IRMS and TAAMs this required me to encode AUMs, rental rates, tracts and legal descriptions for the Range Units. Wrote conservation plans to meet goals and objectives for the range program. I was responsible for monitoring several range units determining use and trend. I was responsible for asssisting the general public for general information or creating maps. I updated and created maps for approximatley 43 range units using ArcGIS 10. I worked on conservation projects with other local government agencies and permittees.
Supervisor: Ramon Nation, Deputy Superintendent(307) 332-7810 August 2005 to June 2006 Company Name City , State Range Technician GS-0455-06 Compliance and monitoring of the range units on the Northern Cheyenne Reservation. Required to count and identify brands when cattle and/or horses are in trespass or in violation of Range Units. GPS, inspect and monitor fencline (range unit boundaries) and the Tongue River Pipeline Project. Assist the public and agency staff in land status questions and map request. I was responsible for creating maps for range units. I was assigned Natural Resource Conservation Service liason, assisting in managment plans with area ranchers. Assist range manager in calculating AUMs and determine surplus AUMs for leases. Supervisor: Gabe Morgan (406) 477-8242 June 2005 to August 2005 Company Name City , State Soil Conservationist GS-458-05 Conducted Approximately 50-60 line transects for various Big Horn County Ranchers. This required identifying, clipping and weighing native grasses, forbs and shrubs within 1 100 ft. transect. After documenting data and taking photo points the data was then entered into the system. This determines the trend and condition of the pasture and range units. The data is then used for Conservation plans and practices once the AUM's and stocking rates were determined. Supervisor: Jodi Hastings (406) 665-3442 May 1999 to September 2003 Company Name City , State Natural Resource Specialist (student trainee) GS-454-4 Responsible for conducting compliance checks on Bureau of Land Management (BLM) administered gravel pits. Responsible for writing Environmental Assessment (EA) for Application to Drill (ADP) for oil and gas wells in which I concurred with Natural Resources Specialist. Participated in joint effort with oil company, BLM personnel, and surface landowner to discuss and alternate planning methods for the clean-up and rehabilitation of oil well disaster. Responsible for rehab of abandoned oil wells which included reseeding and erosion control. Participated in Range Improvement Projects such as planning for fencing, pipeline installation, spring development, water catchment pits and possible sites for water wells. Processed Federal Grazing applications, this required assurance of AUM's. Responsible in conducting Rangeland Health Assessments on Federal Grazing permits to needed renewal. This required evaluating and determine the condition of allotments. Duties included identifying plant species, determine plant diversity, vegetative cover and erosion control when needed. Participated in BLM wild horse adoption. Participated in Fire Duties. Other duties include general office work, assisting the general public and other agency personnel when needed. Supervisor: Sandra Brooks (406) 896-5013 Skills TAAMs, ArcGIS 10.5.1, Trimble Unit, Garmin, ATV, Personal Computer - Microsoft Excel, PowerPoint, Microsoft Word, Write and Read Legal Descriptions, Read and Translate Title Status Reports, Identify plants, forbs and weeds. General Are you a U.S. citizen? YesDo you claim Veteran's preferance? NoWere you ever a Federal Civilian employee? Yes GS-401-12 step 4 from January 2013 to PresentAre you eligible for reinstatement based on career or career-conditional Federal Status? Yes Referances Austin Gillette, Fiduciary Trust Officer - Office of Special Trustee (701) 627-4707 Edward Lone Fight, Former Superintendent - Wind River Agency (701) 421-4222 Thomas Wells, Retired Deputy Superintendent/Former Supervisor (701) 441-1165 | AGRICULTURE |
CONSULTANT Summary Human Resource Professional highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Human Resource Professional highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Budgeting and forecasting Employee relations Compensation administration Affirmative Action compliance OSHA inspections Employment law knowledge Process improvement Risk management Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience 01/2015 to Current Consultant Company Name － City , State Reviews federal and state laws to confirm and enforce company compliance. Wrote ISO 9000-level HR instructions for employee in and out processing. Works with senior-level management to create fair and consistent HR policies and procedures. Manages all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Career Development Program Director, Community Outreach Volunteer Works closely with members in all aspects of their job search, including preparation of resumes, interview techniques, participating in mock interviews, and job search strategies. Identifies and connects clients to potential jobs, schools, military or other training programs for participants. Performs mock interviewing, professional online image consulting and general business competency training. 10/2013 to 12/2014 Compensation and Benefits Specialist Company Name － City , State Designed, and introduced the organization's first formal workplace accommodation process and procedure. Implemented the organization's first results- based wellness incentive campaign-produced over 35% ROI within first year, reduction in absentees, turnover and overall health of the employee population. Responsible for $3.5 million departmental budget with multiple vendor relationships leading employee resources groups of up to 15 staff members. Re-engineered multi -faceted HR communication channels and strategy including: web- based solutions; total rewards statements, and on-line enrollment. Incorporated diversity focus in benefits programs and policies. Created extensive health management programs to increase engagement and drive down cost with evolution toward outcome based programs. Developed and implemented overall benefits strategy by adding several employee wellness activities and events at no cost. Consolidated several medical plans resulting in improved benefit levels, reporting, satisfaction, and a 10.3% reduction in annual expenses. 07/2010 to 10/2013 Commercial Relationship Manager Company Name － City , State Responsible for retention, in-group growth, and the sale of new products and services into existing accounts. Researched departmental systems to improve business process improvement resulting in $300k yearly saving. Led team in overall sales efforts including small business calls, outbound sales, hosts' sales events and other networking seminars. Created team -building activities to strengthen and enhance interpersonal communication. Utilized multiple learning methods and technologies to deliver client training sessions, including in person classroom, virtual classroom, self-study, and phone/conferencing. 07/2006 to 10/2008 Benefits Specialist Company Name － City , State Counseled employees and management on leave of absence policies and procedures to ensure employees had all appropriate information including interpretation of multi- state and federal laws, COBRA, FMLA, HIPPA, ADA, etc. Liaison between the policyholder and The Standard. Responded to claim and coverage inquires, including verifying appropriate premium administration. Developed effective relationships with Human Resources, benefits and payroll staff throughout the policyholder's business units to ensure a positive customer experience for the employer and employee. Participated in the development of the employee module for HR Intranet, which allowed employees to access HR policies and be informed regarding important benefit and policy changes. Utilized project management skills for implementing on-line employment application and benefits enrollment, and a paperless/scanning filing system. Education Master of Arts : Human Resource Development Webster University － City , State Human Resource Development Bachelor of Arts : Mass Communication Xavier University － City , State Mass Communication 2017 MBA : Finance University of Missouri Columbia － City , State Affiliations Certified Facilitator-Look Good Feel Better-American Cancer Society SHRM-KC Alpha Kappa Alpha Sorority Incorporated-Executive Officer-2014-2015 Publicity-Earned National Award for online, and print content of chapter community service events. Board of Trustee-St. Paul's Episcopal Day School-Current Skills ADA, Benefits, budget, business process improvement, interpersonal communication, consulting, client, clients, Employee Relations, filing, focus, Human Resources, HR, image, interpretation, team -building, Legal Compliance, Director, access, Works, networking, Organizational Development, payroll, policies, project management, reporting, risk management, sales, scanning, seminars, Staffing, strategy, Strategic Planning, phone, training programs, Vendor Management | CONSULTANT |
SALES Summary OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing and sales Scanners Telephones and voice mail. Experience Sales Mar 2015 to Current Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to 3 staff members. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 14 customer sales per day. Trained new employees on company customer service policies and service level standards. Sales Consultant Jan 2014 to Mar 2015 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products. Close register. Stand on feet for long periods of time. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Team Member Jan 2013 to Jan 2014 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Handle large amounts of cash throughout the day. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Do prep work and stock supplies. Sanitize and keep cleanliness in order. Close register, and dining area. Sweep, mop and stock for next shift. Stand on feet for a long amount of time. Office Clerk Jan 2012 to Jan 2013 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Handled incoming and outgoing correspondence, including mail, email and faxes. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Compute, record and proofread data and other information, such as records. Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute. Open, sort, and route incoming mail, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory and other materials, supplies, and services. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Education High School Diploma 2014 Gateway High School － City , State Languages Fluent in Spanish Skills Business correspondence Excellent communication Customer satisfaction Customer satisfaction Customer service Customer service Database Email Expense reports Faxes Facsimile Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites | SALES |
INSTRUCTIONAL DESIGNER Summary Motivating and talented Instructional Designer driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long learners. Highlights Effective use of multi-media teaching tools Exceptional written and verbal communicator Online course instructor Innovative teaching methods Accomplished academic advisor Innovative thinker Natural leader Experience Company Name August 2012 to Current Instructional Designer City , State Collaborate one on one with subject matter experts during new online course development and design. Appraise course creation quality by identifying and providing for developmental needs and take corrective action when necessary. Apply the appropriate learning theory, instructional theory, and applications of media to online instruction. Plan, design, and develop effective instructional materials that are functional, intuitive, informative, and consistent with sound instructional design principles for online learning. Plan and develop faculty workshops and trainings in areas of instructional design and in the use of specific instructional technology tools, to assist faculty with learning about educational technology and online instructional methods. Remain current with and have a thorough understanding of the emerging applications of instructional multimedia, instructional technology and trends in online education, and implement improvements. Research, evaluate and recommend appropriate hardware and software to achieve academic objectives. Peer Reviewer certified for Quality Matters and and Adjunct Instructor, teaching Introduction to Online Learning and College Studies. Company Name July 2011 to August 2012 Internet Support Specialist City , State Answered basic and complex computer questions related to the college's learning management system - Blackboard, for faculty in-person or via e-mail or telephone; facilitated "start-up" for internet courses for faculty and students; handled initial contact with internet students; taught login procedures and other start-up skills to students for learning effectively online; provided all faculty training and support on Blackboard software, provided training and support for other instructional internet software, such as Smarthinking, Turnitin, and various audio and learning object software; prepared tutorials for faculty and students on common procedures that pertained to online learning; worked with the Instructional Designer to provide group trainings for faculty on Blackboard or distance learning software; maintained the course evaluation database, distributed the course evaluation information to appropriate personnel; archived all courses regularly and help in the recycling process between semesters; maintained the web pages for the Distance Learning department. Company Name July 2008 to July 2011 Registration & Facility Assistant City , State Oversaw midterm and final grading for all credit classes. Performed clerical tracking of all rosters, incomplete grades, and grade verification. Coordinated student nonattendance letters, and grade mailings. Scheduled facilities for college and community use and kept billing records that was then forwarded to accounts payable. Processed and input course master files for all outreach and community education courses. Assisted with registering all students, collecting tuition and fees and processing add and drops. Handled phone-in registration and billing. Updated as needed the Registration & Records information on the college's web page and campus portal. Assisted other staff members in the office as needed. Company Name December 2007 to June 2008 Bookkeeper City , State Processed payables, payroll, bank reconciliations, invoicing, monthly sales tax, quarterly payroll reports, and handled general bookkeeping duties. Company Name February 2006 to June 2007 Accounts Payable Coordinator City , State Processed invoicing of operating expenses for payment; ensured proper approval of invoices before payment; processed payment for the expenses incurred from all company activities and operations; trained new employees on travel and expense reimbursement procedures. Company Name August 2004 to May 2005 Accounts Receivable Technician City , State Receipted incoming cash, credit cards, and checks; invoiced, receipted, and billed third party accounts; was responsible for daily deposit, and assisted students with their billing questions. Company Name July 1996 to May 2004 Program Coordinator City , State Maintained three department budgets; created monthly contracts for adjunct faculty; created schedules for academy students; created new and updated information on website for the program and the college's sports teams; evaluated instructors; ensured campus security; supervision of instructors, security interns, and work-studies; scheduled and maintained records for safety training classes; ensured overall smooth operation of all three departments by coordinating with the faculty, students, staff, and general public; was a lead instructor for several classes for the program and the academy. Company Name September 1995 to July 1996 In-service Coordinator City , State Coordinated in-services for staff and kept training records updated; was responsible for clerical support for Residential and Vocational supervisors; processed insurance billing and typed patient reports for the Speech Therapist. Company Name May 1991 to September 1994 Accounting Clerk City , State Processed weekly accounts payable; maintained saving and checking accounts for clients; assisted in accounts receivable billing and recording of payments; processed bimonthly client payroll. Education University of Wyoming 2014 Master of Education : Instructional Technology City , State Franklin University 2011 Bachelor of Science : Public Safety Management City , State Colorado Northwestern Community College 2003 Associate of Applied Science : Criminal Justice City , State Technical Trades Institute 1992 Associate of Occupational Studies : Accounting City , State Interests Former Volunteer Soccer Coach for local youth
Former Victim Services Advocate
Former Board Member Volunteer Fire Department Skills Course development Additional Information Former Volunteer Soccer Coach for local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department | DESIGNER |
EXECUTIVE CHEF Professional Summary Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Skills Strong attention to safe food handling procedures Chef at The Cork Tree , awarded best restaurant in West Ways Magazine Employed at Bing Crosby's , featured in Desert Sum Magazine "Chefs Surprise" column August 2008 Beautiful presentation of food Food presentation talent Hospitality and service industry background Food presentation talent Work History Executive Chef 05/2012 to Current Company Name – City ,
State www.thecorktree.com. Modern California and Mediterranean Cuisine. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste. Head Chef 01/2011 to 05/2012 Company Name – City ,
State Was head chef for this fine dining steakhouse, helped designed kitchen, created all menus, hired all kitchen staff, set up all accounts for the kitchen. Did all meat and fish portioning, made all sauces, worked the grill and line at service. Planned dinner and bar menus, as well as special menus for in-house special events and catering. Sous Chef 01/2010 to 01/2011 Company Name – City ,
State website: www.smoketreeranch.com (American Cuisine). Daily menu charge of entrees and appetizer, banquet's up to 500 ppl. Prep and serve all lunch and dinner items. butchering, soups, stocks and sauces. 150 to 300 covers per day. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Executive Chef 01/2006 to 01/2010 Company Name – City ,
State High volume fine dining restaurant, team leader, training of kitchen and wait staff for all new menu items and daily specials. In charge of Menu development, budgeting, invoice tracking, ordering, food and labor cost, scheduling, banquets. 6.5 Million in yearly sales. Verified proper portion sizes and consistently attained high food quality standards. Achieved and exceeded performance, budget and team goals. Chef/Owner 01/2005 to 01/2006 Company Name – City ,
State European and Mediterranean Cuisine). Owner of a 45-seat restaurant, responsibilities included: Front of House Management, all beverage ordering, banking, menu development, set up all accounts, set up all license's that where needed to run the business, Budgeting, Accounting, hiring and training of all staff. Executive Chef 01/2002 to 01/2005 Company Name – City ,
State Kaiser Grill and the Chop House Steak House. Worked at 2 locations Kaiser Grill in Palm Springs and The Chop House in Palm Desert. Was in charge of 2 very busy restaurants. Butchering of all protein items. Inventory, ordering, food and labor cost, scheduling and Daily Specials 4 million in yearly sales. Executive Chef 01/1997 to 01/2002 Company Name – City ,
State American and Asian Cuisine. Maintaining a food coast of 29.5 %, Weekly Inventory, ordering, labor cost, Daily Specials and Banquets. 4.5 million in store revenue. Assisted in the opening of three restaurants as a training chef, was the Chef of 2 busy stores. 4 million in food sales. Promptly reported any maintenance and repair issues to Corporate Executive Chef. Sous Chef 01/1993 to 01/1997 Company Name – City ,
State Italian Cuisine) www.ifornaio.com. Managed a large open Kitchen's in fine dining in Italian cuisine. Scheduling, food cost, inventory and labor cost. Was part of opening team for the Las Vegas restaurant in New York New York Hotel and Casino, Successfully open two properties for Il Fornaio 1993 Pasadena, CA and 1996 in Las Vegas, NV 14 million in sales. Education Associate of Arts : Culinary Arts, Chef Training and Restaurant Management 1 1983 Los Angeles Trade Technical College
- City ,
State Chef Discovers Contemporary Flavors - Culinary Institute of America
- Skills Accounting, banking, Budgeting, com, CA, hiring, Inventory, Italian, team leader, sales, Scheduling, website Additional Information AWARDS USA Honor Society 2009/2010 Biltmore Who's Who Award 2008/09/10 Achievement Profession Certificate of Merit Chefs de Cuisine Assn. of California Best European Restaurant 2005/2006 Award | CHEF |
SENIOR ANALYST DATA QUALITY & GOVERNANCE Professional Background Analyst versed in data analysis and reporting, user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing, and leveraging relationships Skill Highlights Microsoft Access, Microsoft Excel, SAS, SQL Server Manager, Cognos, Crystal Reports Business Objects, SQL, Tableau Server and Desktop, Project Management, Data Analysis Professional Experience Senior Analyst Data Quality & Governance 04/2018 to Current Company Name City , State Create policies and procedures for actuarial and analytics group Monitor adherence to policies with scheduled reviews Conduct training on quality and governance policies Lead analyst for HIPAA compliance Create and analyze validation reports for health plan data Lead discussions regarding data issues identified Healthcare Data Analyst 04/2012 to Current Company Name City , State Experience with process analysis and other analytic functions Ability to interact effectively with different business units, team members, and external client at all levels Creates ad hoc data analyses and reports as needed Prepares monthly, quarterly, and annual reports of established clinical, utilization, and financial metrics for all Health Ministries and SmartHealth Proficient in computer and analytic tools such as SAS, SQL, and MS Office (excel and access) Performs medical and prescription drug claims analysis necessary to understand relative unit pricing across provider networks, and to inform decisions about provider fee schedules. Generates eligibility, medical, and pharmacy claims data needed for each Health Ministry to support budgeting, rate development, and manage the reinsurance program. Business Analyst 03/2008 to 05/2012 Company Name City , State Responsible for identifying processes to streamline and assist with various projects Created and maintained access databases for departmental use Identified system issues and coordinated with vendor for resolution Involved in project planning and testing system enhancements Defined business requirements for various projects Created adhoc reports as needed Created audit process for all securities applications Created reports for SEC and FINRA audits. Finance Analyst 06/2005 to 05/2008 Company Name City , State Backup to department manager Created and maintained managerial reporting daily, monthly, quarterly and yearly Created work schedule for department on weekly basis Created and distributed department stats and analysis to upper management monthly Primary contact for electronic invoicing candidates Created multiple databases for interdepartmental need. Trust Analyst 02/2003 to 03/2005 Company Name City , State Responsible for daily operations of 401(k) accounts for retirement services clients. Balanced 401(k) accounts on a weekly, monthly, quarterly, and yearly basis. Researched
and resolved out of balance situations quickly. Conversion Analyst 02/2002 to 02/2003 Company Name City , State Responsible for managing incoming and outgoing account conversions, daily DTCC reconciliation troubleshooting, and problem-solving. Revised an existing Microsoft Access program for incoming assets for accuracy Created a new reporting process in Access to identify asset balance discrepancies Resolved daily out of balance situations with various depository institutions Registration Analyst 02/2000 to 02/2002 Company Name City , State Responsible for re-registration of physical assets for trust customers Streamlined processes by automating applications for quicker processing and problem resolution Solved re-registration issues through brainstorming and troubleshooting Created a Microsoft Access program to track pending registration issues and generate reports Collaborated with company legal counsel for asset restriction removal Authored and updated procedures for registration process. Education and Training Masters of Business Information Technology : Project Management 2007 Walsh College City , State Project Management Bachelor : Business Administration 1996 Rochester College City , State Business Administration Certifications Certificate in Health Care Informatics Affiliations Volunteer weekly in local elementary school in reading development Lead business meetings on a weekly basis Volunteer in children's church on a weekly basis Taught Sunday school classes Skills Streamline Processes, Business Objects, Cognos, Crystal Reports, Customer Service, Data Analysis, Databases, Financial Invoicing, Managing, Microsoft Access, Microsoft Excel, Microsoft Office, Problem-Solving, Problem Resolution, Process Analysis, Project Management, Project Planning, User Acceptance Testing, Reporting, SAS, Securities Reporting, SQL, Troubleshooting, Annual reports, Tableau Server, Tableau Desktop | HEALTHCARE |
BUSINESS DEVELOPMENT DIRECTOR Summary I collaborate with multiple stakeholders to determine audience needs, quickly developing strategic plans that align with my clients business priorities and strategies. Experience Business Development Director 05/1997 to Current Company Name City , State Producing measurable results for my clients by designing unique engagement initiatives for employees, sales channel partners and consumers groups. Sales of performance improvement products, most being intangible services to Fortune 500 clients. Success at discovering and growing my business with customers who have the potential to spend more than $1 million with me each year. I have designed innovative solutions, customized to each customers various objectives and end result needs. Managing my internal teams to develop, design and operate complex custom projects ranging in value at least $150,000 to millions. Titles called on include the entire C suite, CEO, COO, CFO, CMO, President, EVP's of Marketing, Sales, Human Resources & Finance. Define business issues to improve revenue and penetrating existing accounts and opening new. Sold 17 new accounts while in current position, managed sales volume and profit margin with long sales cycle. Managed and hired staff of 4 to work with my major global account travel & meetings business over 8 years. Total book of business constantly over $2.5 million each year. Nearly twice the entertainment activity of other BDD's with similar tenure. Achieved over $6 million in sales twice, becoming a trusted partner to my clients, customers want me to Win! Account Territory & District Sales Manager / National Account Sales 08/1989 to 04/1997 Company Name City , State Responsible for growth of distributor sales volume, product mix and motivation of DSR sales forces. Developed my own custom local training and marketing materials, which were later adopted by the Nestle corporate. Distributor and chain accounts accounted for over $11 million in sales. Increased my chain accounts by over 75% while with national accounts. Created sales forecasts, developed budgets, strategic plans and managed entire regional office staff. Working with my team we grew business at Nestle largest US account by nearly double. Surpassed sales, budget goals every year as manager and twice led company nationally in new product introductions. District sales grew from $16 million to over $22 million as district manager. Hired five salespeople and 4 direct reports were promoted, managed up to eight account managers at a time. Developed new reports, marketing and promotional strategies for the field. Designed account reviews process, management and field training programs for the entire company. Sold small business owners and managed distributor sales accounts, using strategic planning, innovative programming and by cultivating strong personal relationships. Took area territory sales from $500,000 to $2.9 million, with a mature company in an industry with an average annual increase of only 3-5%. Financial Operations Executive and Department Merchandising Manager 04/1988 to 08/1989 Company Name City , State Financial Operations Executive for the South Bend store. Volunteered to be merchandise manager for the stores largest department. While in this role the department had the highest per foot sales volume of any department in the entire corporation during the 4th quarter of 1988. Accomplishments 4 times President Achievement Guild Award winner, award for sales volume and profit. 3 times President Achievement Award winner, award for sales volume and profit. 4 times Achievement Guild winner, for leadership in 3 year running combined volume. Top travel and meetings sales several times since with BIW. National sales contest "the 1993 Superbowl". Twice awarded "The Over Achiever of the Year" by my most profitable direct customer. Reviewed consistently by management throughout career as "Outstanding or Exceeding Expectations". College: elected to executive positions with both Finance Club and Resident Housing Association. Skills Sales, Business Development, Distributor Sales, Territory Sales, District Sales, Sales of Solutions, Sales Teams, Sales Accounts, National Accounts, Sales Management, Strategic Accounts, Sales Promotions, Travel & Meeting Sales, Technology Application Sales, Clients Management, Marketing, Budget, Budgets, Forecasts, Promotional, Travel & Meeting Operations, Strategic Planning, Training, Training Development, Financial Operations, Merchandising, Corporate Operations, Employee Engagement, Managing Existing Accounts, Forecasting, Human Resources, Finding New Accounts, Relationship Building and Strategic Direction. Education Bachelor of Business Administration : Finance, General Business 1988 Western Michigan University City , State , US Earned over 85% of all educational/living costs. Jobs worked while in college, industrial heavy construction, excelled at several sales roles including at direct sales of home goods. While in direct sales I won a national trip and was ranked in the top 10 in the country in sales. Started two successful on campus businesses. Member of the varsity division I football team for 4 years. Organizations IMEX, Milford Memories Planning Board, Huron Valley Youth Baseball President/Treasurer/Director of Travel Baseball, Lakeland Milford Travel Secretary and Milford High School baseball instructor. | BUSINESS-DEVELOPMENT |
SERGEANT E-5 AVIATION SUPPLY SPECIALIST Summary A highly motivated and ambitious individual
able to give timely and accurate advice, guidance and support to team members
and individuals. Possess excellent management skills and have the ability to
work with the minimum of supervision whilst supporting fellow team members.
Have a proven ability to lead by example, consistently hit targets, improve
best practices and organize time efficiently. Now looking forward to make a
further contribution as part of your team and am hopeful for the genuine
opportunity for progression. Highlights Inventory tracking Budget management Shipment consolidations planning Decisive Inventory control Warehouse and fulfillment Results-oriented Logistics network analysis Detail-oriented Strategic planner Cost reduction Flexible Works well independently Customer service-oriented Accomplishments ·
Received
a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd
Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having
coordinated three Female Engagement teams and led over 85 missions, engaged
more than 1900 local nationals during 1300 engagements while serving in direct
support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011.
·
Received
A Navy and Marine Corps Achievement Medal while serving as a Maintenance
Material Control Expediter while in support of the 31st Marine Expeditionary
Unit from January 2009 to July 2009 for uncompromising work ethic, daily
determination, and unique skill to liaison with both civilian and military
supply systems enabling VMA-211 to fully support 31st MEU operations.
·
Received
a Certificate of Commendation while serving as Expeditionary Airfields Supply
Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6
August 2010 for superior leadership, organizational skills and managerial
abilities.
·
Received
a Letter of Appreciation for volunteering to teach, mentor, and educate newly
promoted Corporals within the Marine Wing Support Squadron 271 during the
Squadron's Non-Commissioned Officer Transition Course on NCO Suicide
Prevention. Experience 07/2013 to 07/2015 Company Name Order, track, receive, and distribute Organizational Level Maintenance consumable and repairable material for AV-8B Harrier whilst in Phase Maintenance Inspection. Plan inventory management technique to avoid shortages and excesses. In charge of Tool Control Program and Respirator Program, verifying all toolbox inventories, respirators, logs and that records are up to date, broken tool reports and daily All Tools Are Accounted For logs are properly filled. Prepared required documentation for all issue or turn-in consumable and repairable components. Assist in Annual AMMT by Identifying Shelf-Life items, ensuring correct inventory on PEB, and organized all Electro Static Discharge safe areas within federal safety regulations. Researched and requisitioned squadron requirements through NALCOMIS OOMA. Tracked Pre-Expended Bin replenishments and requisitions via NALCOMIS OOMA and Legacy. Compiled reconciliation reports and provided briefings and debriefings. Assisted in the resolution of customer complaints. Brief requisition delivery dates to supervisors and workers on a weekly basis supplying critical information throughout entire scheduling / expediting process. Maintain records for maintenance and installation. Develop positive relationship with staffs and customer to meet productivity goals. Update the Individual Qualifications Records (IQR's) of maintenance personnel. Documented forms in cases of required emergency assistance within regulations of safety policies and procedures. In charge of weekly payroll for up to 20 crew workers, diligently ensuring correct input of individuals assigned hours to include annual leave, sick leave and Overtime. 12/2012 to 12/2012 SERGEANT E-5 AVIATION SUPPLY SPECIALIST Supervised, trained and evaluated personnel Marines to most proficiently support over 10 Marine Aircraft Squadrons and 15 Intermediate Maintenance Activities. Performed warehouse operation duties including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, material return and disposal of supplies and equipment related to support of supply operations. Received and processed an estimated 1700 High and Low Priority repairable requisitions and Direct Turnovers monthly
Screened all squadron requisitions via NALCOMIS and processed for accuracy
Maintained an estimate 1700 assets with 100% accountability valued over 170 million dollars. Managed the receipt and stowage thru the Integrated Barcode System of approximately 10,000 consumable line items with the estimated value of 7.2 million dollars. Served as the senior supply liaison for VMAQ-3 in direct support of Red Flag, an advanced aerial combat training exercise hosted at Nellis Air Force Base. Yielded the expeditious procurement of 3.4 million dollars in aircraft assets both locally and abroad. 10/2010 to 01/2012 FEMALE ENGAGEMENT TEAM LIAISON/ PLATOON LEADER Company Name － City , State Successfully completed a 5 month, Pre-Afghanistan deployment training consisting of an Enhanced Marksmanship Program, Improvised Explosive Device Training, Casualty Assessment, Immediate Action Drills, Combat Lifesaving, Survival, Evasion, Resistance, and Escape Training, Peacetime Governmental Detention/ Hostage Detention, Basic Combat Trauma Training for Tactical Operator, Call for Medevac, Human Terrain Cross Cultural Engagement Training, Combat Lifesaving/ Live Tissue Training, Search Procedures, and Pastu/Dari Language Training all contributing to the completion of a successful tour in Musa Qal'eh. Served as the Team Leader for the 3rd Battalion, Second Marines District Stabilization Thematic Team, and providing expert guidance during the Battalion's critical health, education, and Intelligence Oversight planning meetings. Submitted 125 After Action Reports to include a detailed summary of all operations, patrols and engagements that the team participated in within a time frame of 48 hours from the end of the mission via e-mail through a Secret Internet Protocol Router Network to the FET Headquarters in order to provide a timely assessment of all Intel of the Area of Operation. Coordinated and scheduled the employment for three FETs, a total of six Marines and one Corpsman, each within the Musa Qal'eh District Center, Nowzad District Center and Shir-Ghazay directing the strategic initiatives to achieve the completion and staffing of the first and only Women's Center in Musa Qal'eh which provided a safe location for women and girls to meet and receive literacy and health classes all taught by the FET, to be continued by the local women. Awards and Recognitions. Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expeditor while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Education Specialized Training/ Certificates/ Licenses/ Permits
Marine Aviation Supply School, USMC
Lance Corporal Leadership Course, USMC
Non-Commissioned Officers Leadership Course, USMC
Sergeants Distance Education Program, USMC
Staff Non-commissioned Officer Career Distance Education, USMC
Naval Aviation Material Control Management, USMC
Lean Six Sigma AirSpeed White Belt Course, USN
Lean Six Sigma AirSpeed Yellow Belt Course, USN
24-Hour Hazardous Material Handler's Course, USMC
Active Forklift License Willing to travel or relocate. Skills Air Force, Basic, Computer literate, delivery, directing, documentation, e-mail, Forklift, forms, frame, Inspection 2, inspecting, Inspection, Intel, inventory management, inventory, Leadership, Team Leader, logistics, managerial, meetings, mentor, Access, Excel, Office, Outlook, PowerPoint, Word, Navy, Naval, Network, organizational skills, Organizational, payroll, personnel, policies, procurement, receiving, Maintain records, Router, safety, scheduling, shipping, Six Sigma, staffing, strategic, supervisory, Trauma, unique Additional Information Possess a valid DOD Secret Security Clearance. Willing to travel or relocate. | AVIATION |
Professional Summary Knowledgeable of banking procedures and finance, sales and risk management whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional, highly proficient in developing creative solutions and implementing objective decision making. Skilled for managing multiple projects at one time. Ability to work equally in both team-oriented and self directed environments. Core Competencies Credit & financial analysis Analytical problem solver Excellent communicator Action planning Relationship management Risk management Strategic thinking Deadline efficient Detailed oriented Excellent time management Achievements Increased revenue production 110% per annum resulting in to a profitable portfolio, Wells Fargo 2015 Year to date loan volume growth 162%, deposits 230% and partner production 180% 2013 recipient of Gold Star Award of Western Mountain Region, Wells Fargo Bank 2 times Gold Star Award recipient Wells Fargo Bank 2014 1 time Gold Star Award recipient Wells Fargo Bank 2015 Annual Pinnacle Award Recipient for top 20% producer, US Bank 2010 Star of Excellent recipient for highest scores customer service, US Bank 2009, 2010, 2011 Chamber Development Award, Wethersfield, CT 2005, 2006, 2007 Award of Excellence, top producer, Fleet Bank 2002, 2003 Experience Branch Manager , 01/2004 Company Name - City , State Received region performance recognition for increased sales and customer service. Motivated, trained and increased employee productivity by 45%. Maintained and built strong relationships while assisting and advising in financial decisions. Implemented a new up-selling program of banking products to exceed goals & expectations. Executed branch objectives, improved product profitability and service performance. Dramatically increased branch revenue through various partner referrals. Made initial analysis on applicant's financial status, credit and property evaluation. Business Banking Officer , 01/2009 to 11/2012 Company Name - City , State 2010 Annual Pinnacle Winner for Outstanding Performance. Source, develop, expand, service and retain profitable business banking relationships. Provide the highest level of professionalism and outstanding customer service. Structure banking solutions in order to help the customer reach success financially. Perform complex financial analysis in the area of credit, cash flow and collateral. Obtain and monitor financial statements and credit information of existing portfolio. Proactively partner with customers to better understand their business goals and strategies. Work closely with underwriting to accurately complete credit requests in a timely manner. Partner with bank internal and external teams to increase cross-sell opportunities. Ensure highest level of accuracy and clarity in all communications. Director of Business Operations/Finance Officer , 01/2005 to 01/2009 Company Name - City , State Designed, developed and presented project sales models to increase business. Developed sales campaigns and marketing projects. Acquired, sourced, serviced and expanded new client relationships. Monitored business productivity and ensured quality in all levels of business production. Developed a new business plan that oversaw all new business sectors. Performed all accounting for federal and state tax obligations and sales reports. Prepared monthly, quarterly and annual financial statements. Monitored the progress of open funds budget, fiscal reports, revenues contracts, acct payables and receivables. Business and Consumer Banking Specialist , 01/2002 to 01/2004 Company Name - City , State 2003 Annual Star of Excellence. Achieved great success in sales and customer service. Advised and suggested financial and credit solutions. Reviewed and gathered client financial and credit information. Regularly visit business customers to better understand banking needs and maximize results. Effectively partnered with other lines of business bankers to deliver full range of products. Organized and managed special events and promotions. Proactively partnered with external partners to attain new business leads. Education Masters Business Administration : 2011 Keller Graduate School of Management - City , State Bachelor of Science : Business Administration/Finance , 2009 Central Connecticut State University - City , State Business Administration/Finance Professional Development Credit Risk Fundamentals, US Bank 2011 Omega Credit Analysis Certification, US Bank 2011 Organizational Development and Leadership Certificate, US Bank 2010 FDIC Certification, Central Connecticut State University 2009 Community Involvement United Way, Junior Achievement, Executive Board Member Women's Chamber of Commerce of Southern Nevada, NAWBO Corporate Committee Member Computer Skills Microsoft Office (word, excel, power point, outlook) Share point, Wells Fargo systems | BANKING |
SENIOR DIRECTOR OF BUSINESS OPERATIONS - HEALTHCARE Executive Profile Operations Executive with solid experience demonstrating strong leadership to achieve overall corporate goals and objectives in fast-paced, high growth organizations. Skill Highlights Strategic Planning Budgeting Multi-million dollar P&L Management Operations Management Budgeting expertise Leadership/communication skills Professional Services Management Total quality management Professional Experience Company Name City , State Senior Director of Business Operations - Healthcare 09/2011 to Current Accountable for managing business operations for Nuance Healthcare a $1B division of Nuance Oversee forecasting for the Healthcare division by tracking pipeline to bookings and revenue, accuracy rate within 5% on a quarterly basis Continuous implementation of operational best practices across the various Lines of Business that drive to a common process and output, result is displayed on key metrics dashboards Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis Partner with leadership to manage the divisional p&l and partake in driving cost efficiencies. In FY14 this resulted in reducing the operating budget by $2M driving through cost efficiency program reducing waste and increasing productivity in several areas of the division Nominated as High Performer and awarded Chairmans club for 2012 & 2014 results Company Name City , State Vice President of Professional Services 06/2006 to 08/2011 Led the client implementation talent team that consisted of eight direct reports, and two hundred plus implementation consultants, including a Global Services team in Pune, India Accountable for connecting the community of subject matter experts by ensuring they had the proper training, tools, and coaching to deliver successful project results ultimately leading to superb client satisfaction Scaling and hiring one hundred and fifty plus of the best implementation talent resources to meet the demands of our client commitments associated with Meaningful Use Engaged with team/clients at implementations and go-lives sites to ensure project time lines and clients were satisfied with service levels Company Name City , State Vice President of Professional Services Operations 08/2006 to 06/2010 Prior to the Allscripts merger, drove $100M in Services revenue with an average deal size of $750k division P&L with oversight to a $200M pipeline as a key leader for the Professional Services Organization Participated in an organizational design for the division that reduced $7M of cost or ten percent on an annual basis and increased billable utilization 5% Oversaw operations by holding people accountable to key metrics such as utilization, headcount, and revenue in order to achieve P&L profitability Developed an exclusive partnership program with key strategic partners who were instrumental in augmenting our staff to deploy our software Strong P&L management, prior to moving over to Professional Services division, oversaw Eclipsys's $400M P&L as Director of FP&A reporting to the CFO Managed company fiscal planning cycle that ensured company profitability and three year outlook Company Name City , State Associate Director Finance 05/2005 to 08/2006 Directed financial operations for General Motors, Wyeth, and additional client accounts Accountable for monthly, quarterly close, development of monthly, quarterly financial forecasts, pricing, margin analysis, and fiscal planning Managed a team of six employees to achieve corporate goals and initiatives. Interacted with various organizations and levels of management presented financial forecasts, margin, and reporting➢ Strategically aligned with senior leadership to establish 2006 budgets with General Motors during a difficult financial time for the client Built complex financial models to identify utilization, staffing, pricing, and margin for ongoing and potential projects, presented results and findings to various levels of management Company Name City , State Finance Manager 11/1998 to 05/2005 Supported numerous divisions within Comverse where final area of concentration was managing Americas region (North & South); $250 million in revenue Oversaw day to day operations and guided finance teams responsible for managing their region Provided financial / margin analysis, business models, drove cost controls, staffed regional offices, implemented processes and procedures to manage day to day operational activities Achieved $7 million dollar cost savings by collaborating with other divisions for unused and available hardware ➢ Supported regional subsidiaries and interfaced with local banks, customers, accounting firms, and legal counsel within Latin America. Implemented financial controls, negotiated with country distributors, and collaborated with country counsel on various labor tax issues Collected $10M worth of outstanding accounts receivable in Latin America during a difficult economic time in the region Selected to the 2001 "Achiever's Club", Comverse's highest level of recognition, and received Comverse Sales All Star Award 2002 - 2004 Education MBA : Business Administration University of Massachusetts at Lowell -Manning School of Business , City , State , USA Bachelor of Arts : Sociology University of Massachusetts at Lowell , City , State , USA Skills Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various other systems Strategic Management - Harvard Extension | HEALTHCARE |
ENGINEERING INTERN Professional Summary Petroleum Engineering Graduate and Military Veteran seeking a full-time position in an organization that will allow for professional growth, a long career, and meaningful employment. Over 4 years of operations and management experience and 6 months of Engineering Internship experience working on multi-million dollar projects. Highly-motivated and quick learner. Can perform in fast-paced environments, make sound decisions, and direct and provide personnel with technical guidance. Embraces new challenges. Core Qualifications SolidWorks 2005 Electrical drafting Tube furnaces Experience 06/2015 to 08/2015 Engineering Intern Company Name － City , State Reviewed project instructions and specifications to identify, modify and plan requirements. Used software applications to simulate working conditions of units and components in order to investigate proposals for improving equipment performance. Conferred with technicians, submitted reports to engineering department staff, and recommended design changes. Obtained specified equipment performance by calculating required capacities of proposed systems. Analyzed equipment performance by reading dials and meters which measure temperature, pressure, volumetric output and input at operating conditions. Developed safety and operating procedures to be employed by workers who operate pipeline equipment. Developed total utilization tool for all natural gas compressors maintained by the company. Developed blow-down sizing tool and purge-time tool for various pipe configurations to be used in pipeline operations. 06/2014 to 08/2014 Field Engineering Intern Company Name － City , State Prepared production progress reports for management. Scheduled the project in logical steps and budgeted time required to meet deadlines. Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems. Directed and supervised workers by planning, organizing, and directing activities concerned with the construction of systems. Operated and maintained personal protective equipment. Verified that safety equipment was available to employees, and monitored the use of equipment. Inspected facilities, machinery, and safety equipment to identify and correct potential hazards. 09/2011 to 01/2012 Assistant Service Manager Company Name － City , State Provided customer service by greeting and assisting customers and responding to customer inquiries. Supervised employees who were engaging in sales, inventory-taking, reconciling cash receipts, and performing services for customers. Monitored sales activities to ensure that customers received satisfactory service and quality goods. Instructed staff on how to handle difficult and complicated sales. Examined merchandise to ensure correct prices are displayed and that the product functioned as advertised. Authorized payments and merchandise returns when problems arised. Performed work activities of subordinates such as cleaning shelves and organizing displays. Trained and evaluated personnel in sales and marketing skills, while recommending employees for promotion or termination when appropriate. Prepared work schedules and kept records of employees' schedules and time cards. 09/2006 to 10/2010 Non-Commissioned Officer Company Name － City , State Provided leadership, instruction, training, supervision, and mentoring to a team of 4 to 30 members. Ensured team readiness through quality control of equipment, risk management assessment, and constant updated training. Monitored execution of operations involving security, safety, logistics, communication, equipment and personnel tracking. Performed log keeping of significant events regarding security, safety, operations, communications, and reported to higher level of management when necessary. Oversaw area of operations by communicating with incoming units, relaying pertinent information, and tracking their progress. Supervised the administrative operations of a fledgling foreign police force, and provided operational and technical guidance. Developed into a qualified leader who trained and directed teams while coordinating with supporting units. Education May 2016 Bachelor of Science : Petroleum Engineering LOUISIANA STATE UNIVERSITY － City , State Petroleum Engineering Interests THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer Skills administrative, cash receipts, customer service, directing, instruction, inventory, leadership, logistics, machinery, marketing, mentoring, natural gas, organizing, personnel, police, progress, promotion, proposals, quality, quality control, reading, reconciling, risk management, safety, sales, supervisory, supervision Additional Information EXTRACURRICULAR ACTIVITIES THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer | ENGINEERING |
FINANCE SPECIALIST Summary Highly motivated and results-oriented professional with two years of experience in high-pressure finance and accounting environments. Innovative and adaptive thinker who constantly seeks to improve efficiencies and profitability Highlights Variance analysis Financial modeling Superior time management Account reconciliation Advanced Excel Salesforce Board Report preparation 10-Q and 10-K Accomplishments Reduced cost of processing payments in accounts payables by 95% from approximately $1.00 per check to $0.05 per payment Team leader for new development process, Purchase Loan Accounting, and implementation of supporting SaaS, Evolv. Added $300,000 to monthly income, or approximately 43% of EBT. Experience 09/2014 to Current Finance Specialist Company Name - City , State Added detail-oriented, results-driven, and efficient mindset to Finance team of five. Accounts payable, prepaid expenses, and fixed assets. Acquisition of Riverside Bank in December 2014 that increased total assets from $550 million to $850 million. Purchase Loan Accounting - M&A process that generated an additional 40% of monthly income: On the job learning opportunity that greatly improved troubleshooting and problem solving skills. Team leader in the implementation and use of software from Primatics Financial (Evolv). Coordinated with consultants, Primatics Financial staff, and coworkers to meet all project deadlines. Wrote procedures for monthly processing of Purchase Accounting and how to use the software. Responsible for the calculation of the fair value of the Acquired Loan Portfolio for regulatory reporting. 10-Q and 10-K proofing, editing, and updating of financial tables led to the development of a strong ability to interpret key business performance metrics. SNL Implementation: team leader in use of SNL web-based software (SaaS) that resulted in a live feed of general ledger data to be analyzed and transformed to a reportable format without reliance on Access databases. Investment activity General ledger and bank account reconciliations. 04/2014 to 08/2014 Deposit Operations Associate Company Name - City , State Four month bid with Deposit Operations department to gain an introduction to banking. Daily activities: Items processing, ACH file verification, and incoming/outgoing wire operations. General ledger reconciliations. Wrote and updated procedures. 09/2012 to 05/2013 Accounting Associate Company Name - City , State Accounts payable / receivable process Worked independently to set up an automated 1099 process in accounting system, Inacct. Interacted with IRS representatives and researched regulations in regards to 1099-INT/MISC requirements. Reconciled lending bank account and booked principal and interest for loans receivable. Used Salesforce (core software) to upload lending activity to Intacct (financial software). Booked realized and unrealized FX gains, losses and hedging adjustments. Revaluated principal outstanding in foreign currencies due to monthly exchange rate fluctuations. Worked closely with Controller to produce financial statements through accounting software (Intacct) and not excel. Ensured consistency and accuracy of data relayed across multiple departments 07/2012 to 08/2012 Community Consultant Company Name Volunteered in Guatemala to help a Microfinance organization improve community outreach. Performed marketing and sales campaigns with local entrepreneurs in rural communities. Empowered individuals by providing access to vital and affordable products (i.e. glasses, water filters, and solar products) Managed team of eight to conduct sales and market research for solar products in urban and rural areas. Translated qualitative data into quantitative data in excel and used a PowerPoint presentation to present our findings. Education 05/12 Bachelor's of Science : Finance Bentley University - City , State GPA: GPA: 3.33 Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Major GPA: 3.33 Academic Achievements: Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Select One : International Business Universidad de Navarra - City , State , Spain Study Abroad Program 08/2010-06/2011 Challenged personal boundaries by immersing myself in the Spanish culture for an academic year. Embraced the opportunity to build new relationships by participating in a program where I knew no colleagues prior. Languages Advanced Spanish Interests Carpentry, globalization, international economics, sailing, social and economic development, sports, and technology. Skills accounting software, accounts payable, banking, databases, fixed assets, prepaid expenses, marketing and sales, Access, Excel, Microsoft Office Suite, PowerPoint, ORACLE, Peachtree, | FINANCE |
D2B SALES Career Overview Highly enthusiastic customer service professional with 10 years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Work Experience D2B Sales May 2015 Company Name － City , State Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. Customer Service Sep 2013 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction. Customer Service Rep Sep 2013 to May 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Accurately logged all daily shipping and receiving orders.Kept abreast of rapidly evolving technology. Trainer New Hire Customer Service Specialist Jan 2000 to Jan 2006 Company Name － City , State MS Office power-user with additional proficiencies in assorted 2001-2010 databases. Provided telephone, online and face-to-face customer service/support within Awards high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. Top Performer Award, 2008, 2009 Six-Time Employee of Pe rformance Re vie w Exce rpts the Month, 2004 to 2006 & the second year in a row, Tracy has been the top performer on my team For Five Service Star &exceeded her call metrics goals by 15% ...excellent communication, Awards, 2000 to 2004 technical support and troubleshooting skills & excels in working has independently in a fast-paced environment & become my # 1 trainer of Compute r Skills new hires & (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service & consistently thinks outside Access, Outlook, ACT!, SQL the box and finds creative ways to solve customer problems & Identifies opportunities to increase customer retention and satisfaction through Mission State me nt the use of up/cross-selling strategies and excellent communication skills Strive to exceed &well organized, with the ability to multitask and prioritize workload & customer/ employer documents in detail all interactions with customers & (2005 Performance expectations by delivering Handles the demands of a high-volume customer service desk with ease & second-to-none service. exemplary customer service and complaint handling skills &dedicated and Maintain customer centricity in all initiatives &Our guests routinely rave about the above-and-beyond service and and interactions, always personalized attention they receive from Tracy & highly resourceful & a putting the customer first. consummate customer service professional Trained 95 new employees quarterly. Educational Background ASSOCIATE OF SCIENCE DEGREE , X-Ray Science 2003 HIGHTECHINSTITU － City , State Coursework in Business Administration and Organizational DevelopmentCoursework in Business, Marketing and Communications Skills ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized | SALES |
PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST Professional Summary Skills PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Account Management Acquisitions ADMINISTRATIVE Contracts Clientele Customer satisfaction Customer Ssatisfaction Decision making DOCUMENTATION EVENT PLANNING Inventory TEAM LEADERSHIP LEADERSHIP Director Managing Marketing plans Marketing Market Mergers Communicator Organizational skills Problem-solving PUBLIC SPEAKING Recruitment Relationship-building REPORTING Sales STAFFING Strategic Strategic planning Team player Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National
chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams
on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional
Strategies. Communicated with vendors regarding backorder availability, future inventory and
special orders. Developed Account Management Program that focused on maintaining existing account
base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target
accounts, developing high touch outreach plans, incentive packages, and growth
Objectives. Successfully managed acquisition of a New England Association and increased
membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and
requirements. Representative of the year 2003
Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in
assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize
revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the
problems escalated. Communicated regularly with territory, regional and strategic managers for daily support
and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support
and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Education Bachelor of Arts : Business Administration And Public Relations , 1995 Heidelberg College - City , State Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist , Company Name – City , State Doubled membership in an environment where acquisitions and mergers by National
chain accounts directly affected potential membership recruitment. Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner. Responded to all customer inquiries thoroughly and professionally. Provided an elevated customer experience to generate a loyal clientele
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction. Set up and explained new membership contracts. Effectively communicated with and supported sales, marketing and administrative teams
on a daily basis. Assisted in creating pre-season marketing plans to support department and divisional
Strategies. Communicated with vendors regarding backorder availability, future inventory and
special orders. Developed Account Management Program that focused on maintaining existing account
base while using referral and reference systems to attract new accounts. Organized new member marketing program including identifying potential target
accounts, developing high touch outreach plans, incentive packages, and growth
Objectives. Successfully managed acquisition of a New England Association and increased
membership by 50% within the first two years. Asked appropriate open-ended questions to discover prospects' needs and
requirements. Representative of the year 2003
Successfully launched new products and rapidly gained market share. Maintained an extensive knowledge of competitors, their offerings and their presence in
assigned territory. Serviced accounts on a regular basis to propose new products or services and maximize
revenue. Identified and qualified accounts to assess market potential. Consistently hit and exceeded quarterly sales goals. Identified and analyzed key competitors and related products. Contacted customers as soon as issues arose to immediately find resolution before the
problems escalated. Communicated regularly with territory, regional and strategic managers for daily support
and strategic planning for accounts. Successfully sold brand name products, while competing with the generic medicine. Communicated regularly with territory, regional and strategic managers for daily support
and strategic planning for accounts. Visited customer locations to determine needs, set up contracts and provide training. Certifications PROVEN ADMINISTRATIVE HIGHLY ORGANIZED
LEADERSHIP SUPPORT EVENT PLANNING
ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING
MINDSET RESOLUTION PROJECT STAFFING
TEAM LEADERSHIP REPORTING AND
SELF DIRECTED DOCUMENTATION
OUTBOUND CALLING PROSPECTING Skills Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player Additional Information Experienced, multi-faceted business professional with ability to quickly generate
business results. Seeking a position with Abbott for the Territory Sales Position in
Tacoma,WA. Adept at attending job related conventions and managing special company events to attract
candidates. Top-notch skills in relationship-building, problem-solving and decision making.
Open and clear communicator with collaborative and hardworking style. Membership Enrollment
Director excelling at customer satisfaction and retention. Flexible and hardworking in deadline
driven environments. Energetic team player with top launch organizational skills. Intensive 3 Week training program in Radnor, PA | HEALTHCARE |
BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Experience Company Name City , State Behavioral Interventionist 01/2010 to Current Demonstrate knowledge of growth & development as it relates to pediatric and adolescent populations. Establish a positive rapport with clients to help resolve social, personal, and academic issues. Utilize therapeutic listening skills in all client contacts to assist client in developing coping skills and positive behaviors. Participate in treatment team planning meeting and/or family counseling sessions as requested. Initiate monthly therapist contacts. 95% Compliance with agency policies and procedures. Identify community resources to aid in client's treatment goals and aftercare. Company Name City , State Recruiter 01/2008 to Current Instituted an action plan to recruit new students using innovative methods to the College such as: Forensic Botany Day, Summer Agri-Science Institute, collaborating with departments across campus (i.e. undecided majors), meet with targeted prospects to build mutually beneficial partnerships to foster increase in enrollment, developed website presence (recruitment/marketing of academic programs) and by showcasing the College of Agriculture and Related Sciences via student-oriented media (i.e. Facebook, Twitter). Alex D. Meredith * Ph: (302) 241-7315 * ameredith@desu.edu Advise students utilizing appreciative advising model to effectively advise on university policy and procedures regarding: academic scheduling, career development, internships, co-curricular experiences and research opportunities throughout student's undergraduate experience. Collaborate with faculty/stakeholders in enhancing professional development opportunities for students. The Secretary's Scholars Program MonSanto Agriculture Future of America (AFA) USDA-Animal, and Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department of Transportation (DelDOT) Coach/mentor for Delaware State University's College Survey Inventory (CSI)/Retention Management System to proactively retain at-risk students. Review/discuss personal survey inventory with student to discuss transition into higher education. If needed, refer and follow-up with student to proper student support services to retain, engage, and help ensure completion of academic program. Partnered with the Delaware State University Agriculture Education Program Leader to write a grant to fund the Summer Agri-Science Institute at Delaware State University's campus for sophomore and junior high school students to work with researchers and develop group research projects, with the goal of positive agriculture related engagement students are more likely to major in an ag-related area upon attending college at DSU. Funded by USDA-CSREES for $46,950). Proficient in: SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website). Increased student enrollment by 4% on average per year in the area of Agriculture & Natural Resources within the College of Agriculture & Related Sciences. Developed and implemented the College of Agriculture & Related Sciences' Student Ambassador Program to assist in recruitment endeavors, and student professional development. Conducted outreach activities geared towards agriculture education for Capital School District. Recognized by the City of Dover and Capital School District as a "Community Partner of the Year.". Company Name City , State Advisor 01/2008 to 01/2011 Developed relationships with outside organizations that have a vested interest in MANRRS to garner sponsorship for the chapter's operational budget. Developed professional development series workshops for Delaware State University students. Mentored students in the areas of: academia, importance of outreach activities, professional development, and graduate school. Played an instrumental role in ensuring members represent DSU in a positive manner when competing regionally and nationally. Placed first in the Undergraduate Poster Research competition at the 2010 MANRRS' 25th Annual Career and Training Conference in Orlando, Florida. Company Name City , State Teacher/Coordinator 01/2008 to 07/2008 Worked closely with administration, guidance office, parents and students to ensure efficient placement into the daylight/twilight program. Administrator for the Novel Stars Software System for the Lake Forest School District. Taught 75 students on a myriad of high school subjects (Mathematics, Health, English, Science, Social Studies, etc) through computer-based learning applications. Processed completed coursework to counselors for earned high school credits. Sustained a high level of classroom management to ensure a stable educational environment. Serviced homebound students utilizing the Novel Stars System from outside the school building. Company Name City , State Adjunct Professor 01/2007 to Current Taught Marketing Agricultural Products. Department of Agriculture & Natural Resources). Taught Introduction to Algebra utilizing real-life situations to enhance student's comprehension of subject content. Department of Mathematics). Taught Career Development in Agriculture. Southern Illinois University Carbondale in the Department of Plant, Soil Science, and Agricultural Systems). Held weekly tutorial sessions to ensure student's comprehension of subject material. Education Master of Science : Plant and Soil Science Agriculture Education Southern Illinois University Carbondale (SIUC) , City , State Plant and Soil Science Agriculture Education Master of Science : Agriculture Economics International Trade North Carolina A&T State University , City , State Agriculture Economics International Trade Bachelor of Science : Agriculture Business Delaware State University , City , State Agriculture Business Interests 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Affiliations Alpha Chi (Honorary Organization), Minorities in Agriculture, Natural Resources and Related Sciences (MANRRS), Collegiate Future Farmers of America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), and Black Graduate Student Association (SIUC), and National Association for College Admission Counseling (NACAC). Awards & Accomplishments 2011 "Academic Organization of the Year" honored by Delaware State University's Office of Student Leadership and Activities.
*2011 "Advisor of the Year" honored Delaware State University's Office of Student Leadership and Activities. Community Involvement: 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Skills SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website). | AGRICULTURE |
FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities. Professional Summary Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City , State January 2018 to Current Research and aid in planning exercises options for FitGames. Identify and create new business contacts. Update social media account with weekly posts. Implement new strategies approved by owner for business growth. Research Assistant Company Name City , State February 2017 to Current Code data from surveys onto Age Options database. Analyze the data to find any correlation among the survey responses. Create graphs and charts to display findings. Write research report on findings. Student Lead Supervisor Company Name City , State May 2017 to Current Create monthly schedules for 30 student employees. Create and assign daily tasks for student employees. Keep track of personnel during shifts. Record notes for weekly meeting. Intern Company Name City , State September 2017 to December 2017 Research in cost-effective marketing strategies. Manage multiple social media accounts daily to increase brand awareness. Ran front desk and process membership payments. Student Employee Company Name City , State February 2016 to May 2017 Operated cash register to process over 50 transactions by credit daily. Stocked and back stocked merchandise to maintain inventory orderly. Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service. Research Assistant Company Name City , State October 2016 to May 2017 Created a code book in order to ease the data entering process. Cleaned the data in order to create a hypothesis from the results found. Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program. Present findings at annual Research Symposium. Seasonal Sales Employee Company Name City , State December 2014 to January 2016 Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily. Conducted over 100 transactions by cash and credit daily. Issued government standard lotto transactions. Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers. Tutor Company Name City , State September 2014 to December 2014 Advised 30 elementary students to address math and readings concerns. Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities. Motivated children to continue their education by providing positive comments on their progress. Personal Information Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School
*Created excel sheets to organize members' availabilities and keep track of resources needed for the program
*Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program Education Bachelor of Science - Recreation, Sport, and Tourism Tourism University of Illinois at Champaign City , State May 2018 Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students)
*James Scholar
*Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference on Travel & Tourism (2016)
*Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism
*Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team
Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program | FITNESS |
LEAD OPERATIONS ENGINEER - GLOBAL HAWK PROJECT Profile Seasoned aerospace professional with extensive experience in fixed and rotary wing flight testing, test management, systems integration and UAV operations. Background includes greater than 20 years of experience in flight test planning, execution and reporting and more than 6 years of high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience and 10 years total UAS operations experience. Skills Flight test management UAS operations Flight test engineering Systems integration and test Aircraft modification management Team leadership Accomplishments •NASA Exceptional Service Medal, 2011 •Developed initial Operational Concept for the Global Hawk UAS for NASA operations and generated testing roadmap to achieve successful initial operational capability of the NASA Global Hawk UAS •Developed syllabus and training materials for NASA Global Hawk Mission directors and UAS ground observers. •Led the NASA effort (in concert with Northrop Grumman Corporation and L-3 Communications engineers) to resolve unexpected developmental problems that surfaced during testing and qualification of the Global Hawk command and control system and field a fully functional system. •Generated requirements for workmanship, functional test and environmental test for Science payloads planned for installation on the Global Hawk. •NASA Dryden Directors Safety Award, 2000 •Appointed to NASA "Tiger Team” to fully develop, reclassify and cause-map X-40A Space Maneuver Vehicle hazards in response to deficiencies uncovered during Flight Readiness Review. •U.S. Army Commanders Award for Civilian Service, 1996 •Managed a complex engine-airframe integration test program with an integrated test team of Army, airframe contractor and engine contractor personnel. •Developed new flight test techniques to determine compliance with a new frequency-domain based handling qualities specification. •Developed methods of assessing aircraft specification compliance using an engineering flight simulator. •US Army Commanders Award for General Excellence, 1987. Professional Experience 06/2006 to 01/2015 Lead Operations Engineer - Global Hawk Project Company Name － City , State Managed all operational aspects of Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) and scientific payload integration. Overall leader for Global Hawk flight operations team, including maintenance personnel, avionics technicians and operations engineers. Primary point-of-contact and liaison to the Federal Aviation Administration and Transport Canada for securing the Certificate of Authorization or Waiver for operation in the US National Airspace and operational certificate for Canadian Airspace. Global Hawk Mission Director: Responsible for the overall conduct of Global Hawk missions in the Ground Control Station. Served as primary functional interface between payload specialists and Global Hawk aircrew. Assisted Global Hawk pilot in air vehicle systems operation. Performed as Mission Director on more than 150 Global Hawk missions. Lead Operations Engineer for Aeronautics Mission Directorate: Supervised eight Operations Engineers – directed assignments, work prioritization, generated performance appraisals 01/1997 to 06/2006 Operations Engineer Company Name － City , State Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration: Managed $5M project to investigate structural deficiencies with MDA platform aircraft. Drafted the statement of work for the test effort. Coordinated and managed the funding. Performed all coordination and facilitation to allow the customer's functional test agent (Raytheon Aircraft) to complete the analysis and testing on schedule. Technical Manager, B-52H Launch Platform Aircraft Research Vehicle pylon construction: Supervised construction activities and schedule and performed as technical liaison between the pylon engineering design contractor and NASA fabrication personnel. Developed or reviewed quality assurance specification requirements. Primary mechanical designer of installation hardware for the electrical power conditioning and instrumentation systems. Performed the conceptual design of pylon pneumatic system. F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification: Managed overall ground and flight test effort to achieve initial operational capability of NASA B-52H Cooperative Launch Platform Aircraft Generated or reviewed and approved all Launch Platform system integration ground checks. Drafted and coordinated Flight Test Plans, generated flight profiles, flight cards and pre-flight briefings. Performed as Test Director for qualification ground testing and all test flights and as Flight Test Engineer onboard aircraft to perform system qualification checks. Generated and managed System Requirements Verification Document 06/1996 to 01/1997 Senior Engineer Company Name － City , State Planned test programs to evaluate operability, suitability, and engine/airframe integration and compatibility of F-16 propulsion systems. Served as Government test monitor for contractor test programs. Interfaced with engine manufacture technical representatives and maintenance technicians on engine technical and maintenance issues. Served as customer propulsion system consultant. Monitored propulsion system data real-time during flight tests. Analyzed flight test data. 10/1986 to 06/1996 Project Manager / Senior Flight Test Engineer Company Name － City , State Project Manager/Test Director: Project manager on 18 test programs. Prepared detailed cost estimates for all phases of program utilizing test requirements documents. Coordinated funding requirements with program sponsor. Coordinated test scheduling and special equipment requirements with test sponsor and airframe contractor. Established test milestones and schedule. Coordinated with aircraft maintenance and test instrumentation personnel to ensure required resources were available to meet program goals. Led diverse team composed of test pilots, flight test and test instrumentation engineers, aircraft mechanics, test instrumentation and data reduction technicians and contractor personnel. Directed daily test operations. Directed preparation of test program final report. Briefed test results and recommendations to program sponsor, headquarters and contractors. Senior Flight Test Engineer: Flight test engineer on 36 programs. Performed detailed test planning to efficiently evaluate the performance, handling qualities, mission suitability, specification compliance and airframe icing characteristics (where applicable). Drafted flight test plans. Established test instrumentation requirements. Devised innovative test techniques to evaluate state-of-the-art systems. Planned individual test flights to accomplish test goals in a minimum of flight time. Generated flight profiles, flight test cards and conducted pre-flight briefings. Generated control room display formats using Data Views. Monitored and directed tests as Flight Test Engineer onboard test aircraft. Monitored and directed tests as Flight Test Director via telemetry from ground control room. Established data reduction methods. Wrote data-reduction subroutines in FORTRAN. Processed and reduced flight test data. Evaluated and interpreted test data to determine test article deficiencies, shortcomings and compliance with applicable specifications. Drafted final test report using Microsoft Word, Excel and specialized VMS data plotting programs. Acted as member of flight safety and data review boards. Trained junior flight test engineers in flight test planning and flight test and data reduction techniques as well as data interpretation and report preparation. Acted as flight test consultant to headquarters and contractors. Acted as organization pitot-statics authority. Responsible for calibration and maintenance oversight of flight test pitot-static reference equipment (air speed pacer aircraft and trailing airspeed devices). 01/1983 to 09/1987 Flight Test Engineer Company Name － City , State Education and Training 1994 Defining System Requirements, NASA, 2004
Advanced System Safety Practices, NASA, 2001
Personnel Management for Executives (Resident Course), US Army, 1994
Test and Evaluation Management US Air Force Institute of Technology University of Kansas Hazards of High-Intensity Electromagnetic Radiation to Flight, CKC Laboratories, 1991 1982 Bachelor of Science : Aeronautical Engineering California Polytechnic State University － City , State Aeronautical Engineering Skills Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS | AVIATION |
FULFILLMENT ADVOCATE Summary Guadalajara, Jalisco, Mexico
With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives. Highlights People Management Finance Manufacturing process Order entry Backlog Management Customer relationship Microsoft Office ERP (SAP,BAAN,ORACLE, 4TH SHIFT) Eclipse(Pricing program) Accomplishments Created critical backlog tracking and improve on-time delivery, customer issues and safety statistics. Kept inventory by 99% System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V Increased services penetration rate from 20 to 25% Inventory reduced project from desktops linux converstion into WINDOWS Experience 04/2014 to Current Fulfillment Advocate Company Name － City , State Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management. Backlog Management Customer relationship Supply analysis Orde entry 06/2012 to 04/2014 Business Operation Analyst Company Name － City , State Liaison between sales and customer for analyze the best option for customer customization services. Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements. Analysis of backlog management. Responsible for 2nd touch area, p People management (80 people 2 shifts) Suppliers relationship 01/2011 to 06/2012 CSSM Customer Sales Support Manager Company Name － City , State Pricing update, New orderable items creation, customer relationship Anticipates and communicates product & pricing updates Ensures set-up and maintenance of Contracts (PS) Utilizes configuration tools to develop valid configurations meeting sales / customer reqs Create, submit, manage Lifecycle Maintenance of PN Proactively manages EOL & NPI in offering and catalog Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements 04/2010 to 01/2011 INVENTORY CONTROL TEAM LEAD Company Name － City , State Inventory Control supervision Customer Service New Projects Implementation Purchase and sales management People management Supervise, train and provide support to the Hub's Specialist 1 in charge. Drive the month-end closing process at end of period, Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales. Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact. Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved: 04/2008 to 04/2010 Cost Accountant Company Name － City , State General Ledger Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews. Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service. US GAAP knowledge SOX Audit VMI financial flows set up. PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process 05/2007 to 04/2008 Inventory Controller (Hub Specalist) Company Name － City , State Purchase management Inventory control Customer service Sales order management Overall Inventory control Distribution Centers. Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility. Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management. 05/2006 to 05/2007 Replenishment Coordinator Company Name － City , State VMI Management Supply chain management Inventory control Work with Buying staff and Store Operations to identify sales/inventory opportunities Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery. Supply Chain Management. Education 2008 Diplomado : Cost Accounting University of Guadalajara － City , State , Mexico 2004 Bachelors Degree : International Business University of Guadalajara － City , State , Mexico Personal Information Languages English 90% Portugues 60% Skills Customer Service Self Starter Team player Analytics Additional Information | ADVOCATE |
CHILD PERFORMER WELFARE ADVOCATE Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Highlights S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient Experience Company Name January 2011 to August 2012 Child Performer Welfare Advocate City , State Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. Company Name February 2007 to February 2007 Managed executive City , State PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians Company Name March 2006 to February 2007 Optometry Technician City , State Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. July 2001 to April 2005 Bridal Consultant/Sales Associate City , State and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Education American Military University 2009 Bachelor of Arts : Criminal Justice City , State , US 2009 Bachelor of Arts: Criminal Justice American Military University - Charleston, WV Appalachian State University 2004 Bachelor of Science : Criminal Justice City , State , US 2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC Military Experience Company Name February 2007 to March 2006 ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Skills Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing | ADVOCATE |
VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING Professional Summary A results-driven and business minded technology leader with 20+ years of experience in technology and software development. A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset. Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. This allows Safelite IT to deliver business value faster (improved speed to market by ~20%). Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units. Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: "watch us on our way" app; service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State Education Mini MBA Boston University BS : Electronics And Communications Engineering Anjuman Engineering College - City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner - "Watch us on our way" App 2017 Safelite Solutions Innovation Award - New claims management tool 2016 Belron Exceptional Customer Service Award - Part Identification 2015 Safelite Group Customer Driven Leadership Award 2013 Belron Exceptional Service Award - Allstate Integration 2013 Belron Exceptional Service Award - Customer Self-Service Innovation 2013 Safelite Group Wall of Fame Award 2008 Safelite Group Wall of Fame Award Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. This allows Safelite IT to deliver business value faster (improved speed to market by ~20%). Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units. Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: "watch us on our way" app; service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State | INFORMATION-TECHNOLOGY |
ENGINEERING TEAM LEAD Career Overview Engineering Team Lead with years of experience working at every level and stage of the software development life-cycle. Independently motivated to discover new techniques through self evaluation and improvement. Qualified in coaching individuals and teams on Agile and Scrum principles. Detail-oriented professional with extensive software development experience using a wide variety of languages. Believes success is defined by highest value delivered in shortest amount of time. Qualifications Agile coach Product owner Team lead Scrum master Web application development UI design Relational database design Skills ASP, C#, VB.NET, SOAP, REST JQuery, Bootstrap, CSS, HTML5 MSSQL, MYSQL, DTS, SSIS, SSRS IIS 5, IIS 6 Agile, Scrum, Kanban Objective C, PHP, Perl Accomplishments Designed and prototyped payment processing system for new and legacy applications. Worked closely with product owners and team to ensure project delivery was a success. Served as agile project manager for multiple application build-outs. Each resulting in long term contracts with clients and new sales. Coached engineering teams on agile development methodologies in order to bring estimates within 5% of quoted amounts (down from over 100%). Successfully developed and implemented processes for improving customization delivery and service level agreements. Work Experience Engineering Team Lead Mar 2011 to Current Company Name － City , State Coordinate the product road-map through facilitating planning meetings and preparing feature-sets. Prepare technical architecture proposals for enhancements and integration of existing third party software systems. Design, document and execute engineering procedures, including customization delivery, escalation and technical modernization enhancements. Coach and mentor individuals on principles of software development. Software Engineer Nov 2008 to Apr 2011 Company Name － City , State Responsible for research, design and development of enhancements to web based applications. Ensure agile software development principles are followed through coaching and mentoring development teams. Web Developer Nov 2006 to Dec 2008 Company Name － City , State Develop and maintain web-based applications. Jr. Software Engineer Dec 2005 to Dec 2006 Company Name － City , State Investigate tier 2 level issues. Perform maintenance level development changes. Education and Training Associate of Science , Software Engineering 2015 Milwaukee Area Technical College － City , State , US Working part-time towards an associates under a transfer agreement with MSOE. Principles of Management 2011 MRA － City , State , US | ENGINEERING |
HR GENERALIST Skills Microsoft Office Suite, SAP, Kronos, IBM, ADP, ATS, MSS, HRSS, and Oracle, Workbrain, T Experience HR Generalist Jan 2015 to Current Company Name － City , State Provides strategic HR counsel by driving the company's HR practices. Evaluates the current HR practices and makes recommendations for best in
class solutions for contemporary HR issues. Partners with Plant HR Manager Partner for disability processing, relocation coordination, HR
requisition and PAF process, maintaining employee files and performance plan tracking and
record keeping. Client Manager for Security and Cintas. Executed labour and employee relations activities that drive productivity and
efficiency. Provide labor relations and grievance counsel throughout the plant. Execute talent management processes including; recruiting & staffing,. Partner with regional health and safety manager to improve safety performance and reduce workers compensation costs. Provide performance management, employee development, training and succession planning. Administers employee benefit and compensation programs and other company initiatives as required. Launched and currently managed a training database for employee performance and tracking. Super User for the plant's HRIS system. Generated enthusiastic, above goal participation in an employee engagement committee. Sr. Administrative Assistant Jan 2012 to Jan 2015 Company Name － City , State Create highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamline office functioning. Conduct extensive internet research on competitors and potential acquisitions, reporting findings to the facility manager. Perform administrative management functions applicable to the assigned unit, e.g., payroll processing, data entry, sick pay recording, budget support, verification, reconciliation of funds/accounts, maintenance of office, new hire orientation, training and inventory supplies. Perform research involving independent judgment and initiative for the purpose of resolving or addressing operational matters. Process various correspondence and forms that may be of a confidential or sensitive nature. Arrange calendars and coordinated schedules for meetings, interviews, travel, and conferences. Attend meetings and special events on behalf of the manager to obtain and relay information, or to serve as a spokesperson on behalf of the agency. Created and implemented a PM program for the facility. Reorganized administrative procedures, shortening process time by 30%. Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers. Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it. Improved customer service indicators by 100% plus in 120 days. Human Resource Representative Jan 2010 to Jan 2012 Company Name － City , State Served as the first point of contact for the HR department by answering all HR questions on first call. Service escalations/critical service issues. Maintained tracking of significant account issues. Processed terminations, new hires, manual checks, benefits and LOA via phone/email/fax. Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions. Rewarded for reducing Benefits Program costs by 25% which resulted in improved customer experiences. Received the employee of the month award 6 times in one year. Received 100% compliance scores in auditing processes and ensuring compliance with HR provisions and federal, state and local laws and regulations. Instituted team concepts to support training, which reduced internal rework by 75% within 90 days. Human Resources Administrator Jan 2005 to Jan 2010 Company Name － City , State Ensured effective communication by responding to employee requests for information and interpreting company policies. Implemented an employee recognition program that included performance and morale incentives. Developed and implemented a system for auditing and revising the employee records base. Remained current on all legal regulations related to human resources. Performed tasks such as entering applications, setting up files on new personnel, photographing for badges, obtaining employee numbers for new employees and recording changes on all employee status changes as necessary (change of address, departmental transfers, rate increases, terminations, filing, etc.). Processed verification of employment requests for employees. Handled employee benefits and HR questions. Recruited and trained staff. Coordinated team events at the best yet economical locations - saved expenses by 40%. Achieved employee of the month award - May 2007. Reorganized administrative procedures, shortening process time by 30%. Reduced turnover from 68% to 14% by improving staff orientation, training and professional development. Received 100% satisfaction rating by relocating employees. Education and Training Master of Business Administration 2012 University of Phoenix － City , State 3.2 B.S , Public Administration 2007 Virginia State University － City , State Public Administration 3.3 Currently studying for the CHRP Exam Activities and Honors Organization Development
Motivates High Performance and Excellence
Adaptable
Values differences
Training and Development
Employee Relations
Strong attention to detail and follow-up
Confidential Record Keeping
Critical Thinking
Conceptual Strength
Passion To Learn More Than Taught
Staffing Requirements
Team Building
Relentless Determination
Nimble
Broad Perspective
Conflict Resolution
Administration Recruitment and Employment Skills administrative, streamline, ADP, agency, auditing, benefits, budget, conferences, client, customer service, data entry, database, email, employee relations, special events, fax, filing, forms, HRIS, inventory, kronos, labor relations, legal, meetings, access, microsoft office suite, internet research, oracle, organizational, payroll processing, performance management, personnel, policies, processes, quick, receptionist, record keeping, recording, recruiting, reporting, research, safety, SAP, staffing, strategic, phone, employee development | HR |
FAMILY ADVOCATE Summary [Job Title] adept at identifying and documenting cases of child abuse. Skilled at finding and implementing the best possible solutions. Highlights DCFS Child Welfare License Behavioral therapy Empathetic Sound judgment Passion for social work Court procedures familiarity Accomplishments Managed a caseload of more than fifty to forty-five clients at any given time. Experience 04/2011 to Current Family Advocate Company Name － City , State Recruit in neighborhoods that are close to the Head Start/Early Head Start centers that are below poverty level, in social services agencies, homeless shelters, resource events for children and families to make aware of free government child care services for low income families. Assist forty to fifty-five eligible families in applying for Head Start/Early Head Start child care services. Meet with families to find out their needs and goals, and refer families to services to successfully meet needs and goals. Encourage families to get involved in children's education by explaining to the parents that children's daily attendance is important to learning, attending Parent Meetings, participating in Policy Council to be able to make decisions in the program, volunteer in the Head Start/Early Head Start classrooms, and educationally connecting with children at home. Document families progress in the system ChildPlus. 09/2005 to 02/2009 Family Care Manager Company Name － City , State Handled ten dependency cases in the state of Florida and five dependency cases out of state. Conducted evaluations on homes of parents, relatives, and non-relatives for safe placement of children. Performed monthly home visits at children's current residence to monitor wellbeing of children. Referred parents to services to assist with case plan completion to reunify with children and case closure. Responsible for being present at court hearings and reported the progress parents made on case plan. Gone to multiple staffing to discuss the status of the cases and followed all recommendations. Documented cases on program Home Safe Net/FSFN. 08/2004 to 06/2005 Sales Associate Company Name － City , State Assisted customers in locating items in the department. Recognized for bringing in most sales in the department. Cleaned fitting rooms. 09/2002 to 05/2004 Student Assistant/Building Manager Company Name － City , State Signed in customers to play pool. Collected money for pool usage. Promoted to Building Manager for displaying hard work and performing well on assigned work task. Education 2004 Bachelor's of Social Work Western Connecticut State University Skills child care, Council, government, Meetings, money, progress, sales, social services, staffing | ADVOCATE |
PROGRAM DIRECTOR / OFFICE MANAGER Summary Highly personable, tech savvy Professional with 9 plus years of experience in administrative and customer service roles including 5 years of non-profit experience. Demonstrated ability to develop and maintain relationships through dependability and exceptional service leading to increased repeat and referral business and support. Effectively communicates with the Executive & Advisory Board of Directors with the constant ongoing of daily operation. Job responsibilities include facili- tating monthly support group meetings, training volunteers for educational awareness programs within the community, maintaining donor data with use of Sage Fundraising 50 donor software, mailings of thank you letters and fliers to donors, creating marketing materials and social media postings, and maintaining website and calendar updates. Additional qualifications include use of Highlights crosoft Word, Excel, Outlook, PowerPoint, Access, Publisher, Adobe Pro, Operating Systems
Windows XP, Vista and Mac, Skype, Facebook, YouTube, Twitter & LogMeIn Remote. Experience Program Director / Office Manager March 2009 to Current Company Name － City , State Serve as director for a not-for-profit corporation tending to the needs of survivors diag- nosed with all forms of Gynecological cancers & their caregivers. Raising awareness, fundraising, and hosting local lunch and learns and community events. Implemented a program with third year medical students at U of L & U of K called "Sur- vivors Teaching Students." Partnered with the James Graham Cancer Center & Norton Hospital in the design of a new High Risk Screening Clinic for Ovarian Cancer. Facilitate monthly support group meetings to GYN Cancer Survivors and their Cargiv- er's. Handle all of the day to day operations in keeping a Non-Profit Organization healthy and thriving. Maintain donor mailing lists and send out thank you letters and fliers for upcoming events. Maintain website and calendar updates. Create marketing materials and social media postings. Maintain donor data with use of Sage Fundraising 50 donor software and Virtual Termi- nal and Merchant Solutions software. Personal Assistant to Director of Aviation Company Name － City , State Assisted in all day-to-day needs of the Director. Made travel arrangements, organized office space, and hosted meetings for clients to review veneer products. Assisted in the Interior design and implementation of high end Private Jets: Personally designed Oprah Winfrey's & Cirque Du Soleil's RJ, UPS, Fed Ex, Gulfstream and Bom- dardiers corporate company jets. Guest Services Representative Company Name － City , State Flight Attendant Company Name － City , State Collaborated with Customer Care / In-Flight Managers to create strategic plans to en- hance customer satisfaction. Provided employees with tools to maintain and increase service levels to both internal and external customers. Increased employee knowledge by assisting with development and implementation of product-awareness program. Served as In-Flight Training Instructor. Emergency Safety (First Aide, CPR & Automated External Defibrillator) · Emergency Procedures · Crew Resource Management to Line Holding Pilots & Flight Attendants · Security · Serving · Customer Service · Aircraft Specifics · I.O.E. Qualified. Education Bachelor of Arts : Psychology Social Sciences The University of Louisville － City , State Psychology Social Sciences High School Diploma Presentation Academy － City , State Interests Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member. Skills Adobe, CPR, clients, customer satisfaction, Customer Service, Customer Care, forms, Fundraising, Instructor, Interior design, letters, Mac, Director, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Publisher, Windows XP, Word, Norton, Operating Systems, Profit, QuickBooks, Safety, Sage, strategic plans, Teaching, travel arrangements, Vista, website Additional Information HOBBIES AND VOLUNTEER SERVICES Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member. | AVIATION |
SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month. Developed highly effective sales training strategies as Sales Manager of a 12-person team. Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year. Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP). Experience Sales Manager May 2011 to Current Company Name － City , State Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas. Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles. Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service. Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets. Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process. Respond to potential customer service concerns. Ensure customers receive the best customer experience and seek out opportunities for self-development. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. Addressed customer inquiries and resolved complaints. Created and directed sales team training and development programs. Branch Sales Manager Mar 2006 to May 2011 Company Name － City , State Manage the branch staff including hiring, training and development, and performance management. Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards. Demonstrate leadership proficiency in sales, service, operations, and management. Responsible for consistently meeting or exceeding branch sales performance standards. Manage and motivate staff consistently and fairly. Develop a sales environment through creative and promotional activities. Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales campaigns. Demonstrate commitment to consistently deliver positive customer service to achieve customer retention. Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing. Oversee loan turnaround times to ensure quality customer service. Establish professional networks by building a referral base and providing resources to "centers of influence" on industry trends and bank products. Initiate, complete, and maintain customer profiles. Support customer on-boarding process through follow-up. Achieve results through managing, motivating and coaching staff in sales and service efforts. Display professional verbal, written and interpersonal communication skills. Represent the bank in the community. Mortgage Consultant Mar 2004 to Mar 2006 Company Name － City , State Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans. Work with customers on the phone and in person throughout the credit application and approval process. Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less. Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS). Proven ability to self-source leads and to create profitable business relationships with referral partners. Education Bachelor of Business Administration , Computer Information Systems General Business 4 2001 Western Michigan University － City , State GPA: with Honors Magna cum laude Computer Information Systems General Business with Honors Magna cum laude Recipient of [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written | SALES |
TRAINING & DEVELOPMENT SPECIALIST/HR Summary Seeking to obtain a position within Human Resource Management where my acquired skills in Employee Engagement and Training & Development will be challenged and acknowledged in a direction where I can be committed to personal, professional, and community growth. Extensive experience in Human Resource Management, Training & Development, Employment Engagement, Temporary Services and Talent Acquisition. With proven leadership abilities that includes professional, interpersonal communication, presentations, and training. Strong project management skills working cooperatively with cross functional groups demonstrating a commitment to team successes with a winning mentality. Proficient user of Microsoft suite, HRIS, and Learning management data systems. Experience Training & Development Specialist/HR , 09/2013 to Current Company Name － City , State Responsible for organizational development. Developed and managed programs; Career Path (apprenticeship program), Education Reimbursement, Employee Suggestion, Professional (salaried)development, New Hire Orientation, New Hire Luncheon, and Shares for Cares. Workforce Development and Human Resource Manager , 08/2006 to 01/2012 Company Name － City , State Developed recruitment relationships within the non-profit community Delivered world-class customer service/client relations; identified client needs and opportunities for success through established WFD program in Kent Co. Ensure successful hire-in of the client through positive relationships, employment training and coaching/counseling feedback. Maintained dependable results with placement in non-profit community to commit to retention expectations of program. Successfully placed within 18 months, over 800 temporary associates in full time long-term positions through non-profit organizations including Michigan Works, Goodwill and GRCC exceeding program requirements. Successful placement of individuals in re-entry programs with barriers and obstacles of employment. Maintained workers comp/disability placement, issued and maintained benefits selection and wellness program Responsible for hiring decisions, employee retention, processing of new hire documentation, and employee training. Responsible for the day-to-day management of a temporary workforce for a specific client as an established Human Resource Manager. Advanced Director , 07/2000 to 01/2007 Company Name － City , State Top Sales/Advanced Director with national recognition from the Direct Sales Association National recruiter responsible for Customer Service and Sales training Motivational speaker and presenter at Pampered Chef's National Meetings Designed, developed, and executed local and regional Customer Service, Sales, and Training seminars. Interfaced with regional and local Top Performers for training and recruiting development. Merchandise Manager/Human Resource Manager , 09/1991 to 03/1996 Company Name － City , State Responsible for the development of sporting apparel initiatives from conception and design (selection of fabric, stitching, and artwork), to sample development and merchandise/marketing feasibility to production approval and commercialization. Facilitated marketing strategic sales meetings, developed marketing plans, and presented seasonal product purchasing plans to Nike, Kmart, Meijer, and Target. Analyzed store consumer and market trends to predict inventory needs, established product specific reorder points for inventory management Managed budgets associated with new product development and initiatives Managed 15 data entry / order specialists and merchandise management assistants Excellent customer service skills utilizing new and innovative solutions to maximize potential with the customers Maintained compliance with sport licensing agreements. Education Bachelor of Arts : Business Management/Human Resource Management , 1 2015 University of Phoenix － City , State Business Management/Human Resource Management Annual Compliance Training; Predictable Performance Systems Compliance training for legal and ethical responsibilities Diversity in the Workplace Ethics in Management Social aspects of management in the workforce Personal Information Motivated and energetic with a contagious positive attitude Polished professional written and verbal communication skills Creative and strategic thinker Dependable, loyal and responsible Knowledgeable with a desire for continual, life-long learning Skills benefits, budgets, coaching, counseling, client, client relations, Excellent customer service, Customer Service, data entry, dependable, Direct Sales, documentation, hiring, Human Resource, inventory management, inventory, legal, Director, marketing plans, marketing, market, Meetings, Works, Motivational speaker, new product development, organizational development, predict, presenter, profit, purchasing, recruiting, recruitment, recruiter, Sales, Sales training, seminars, strategic, employee training Additional Information PERSONAL QUALITIES Motivated and energetic with a contagious positive attitude Polished professional written and verbal communication skills Creative and strategic thinker Dependable, loyal and responsible Knowledgeable with a desire for continual, life-long learning | CHEF |
FINANCE MANAGER Summary To obtain challenging assignments in Finance/ Banking/ Accounts with an organization of repute. Accomplishments Banking: Rich experience in in the areas of Banking Operations, Cash Management, Treasury Management, Credit Administration, Trade Finance, Forex operations, Risk Management, ALM, KYC, Client Servicing and Team Management. Finance: Funds Management, Budgeting and Forecasting, Cash flow , Internal controls, Audit, MIS reports, Finalization of Accounts, Credit facilities, Letter of credits and Financial Analysis Accounts: Account Receivables, Accounts payable, Maintenance of proper books of accounts in Tally/ERP platforms, Finalization of Accounts Community Management: Community Management, Maintenance of Asset register, Escrow accounts, Trust Accounts, Facility Management, Legal Compliance and Purchases Management. Administration: Proficient in day to day Office administrtion, HR functions and Owners Association administrative functions. Experience Finance Manager March 2012 to May 2013 Company Name － City Provided strategic and tactical leadership in Finance/Accounting and Auditing of communities under the management of the company. Analyzing and interpreting financial results and forecasts (variance analysis, P&L impact) Providing key business and financial guidance to the organization (budgeting and forecasting) Responsible for the Finance management of the company by providing necessary frame work for the funds management, Accounts management and internal administration of the company. Interact with financial institutions, Government departments, and service providers. Preparation of various MIS statements, HR management and guidelines for internal audits of the company. Active role in the Community management by providing necessary financial inputs for day-to-day administration of Owners Associations. Monitoring of Revenue, Purchases and other expenditures. Maintenance of Escrow accounts, Trust accounts, Budget management and conducting of monthly Board meet and AGA. Finance Manager May 2008 to December 2011 Company Name － City Brought in to lead Finance/Accounts management of the company. Represent the company and negotiate with Banks/financial institutions for credit facilities/ Bank Guarantees, Letter of credits etc. Analyzing Cash flow, Budgeting and Forecasting of funds position, MIS reporting, Annual audit, monitoring of receivables and Payables. Monthly reconciliation of Accounts. Implementation and migration of financial data to new accounting software INFOS ERP. Day-to-day administration of the company including compliance of labor ministry guidelines. HR, Pay roll and staff welfare administration. Implementation of WPS (Wage protection system) as per the guidelines of UAE Government. Monitoring of purchase (internal as well as projects) and finalization of credit terms. Manager December 1993 to May 2008 Company Name － City , State Worked as the Dealer and Funds Manager of the Bank for 6 years; managed a portfolio of INR 18 billion Evaluate various investment avenues for managing the bank's investment portfolio, especially in fixed income securities, equity shares, mutual funds and bonds. Funds Management and Liquidity management of the bank. Risk Management of the investment portfolio of the Bank Managing the CRR (cash Reserve Ratio) and SLR (Statutory Liquidity Ratio) of the bank. Credit Management Accountable for appraisal of retail and corporate advances, both working capital and term loans Managing the review and renewals of all credit related files at Head Office and branch level. Monitoring of different types of personal loans, Mortgages (housing loans), Vehicle loan and Educational loans. General Banking operations: Administration of the branch, effective cash management, funds transfers. Monitoring of assets and liabilities of the bank at branch level. Adhering to KYC and AML norms stipulated by the central bank. Maintain good Customer Relationships. Retail Marketing of bank's and 3rd party insurance products to enhance profitability of the bank Create awareness among the customers regarding various financial derivatives and trading options Trade Finance/Foreign Exchange transactions Handling of trade finance transactions, such as Purchase, negotiation & collection of export bills based on UCPDC Import bills collection, issue of letter of credits Purchase and issue of travelers' cheques, foreign currency, Funds transfers, TTs etc. ECGC & RBI compliance. Education M.B.M : Bank Management Alagappa University － City , State Bank Management B.Sc University of Kerala Proficiency in computer application software MS word, Excel, Power point and outlook express Training / Certifications Risk Management (Conducted by Reserve Bank's Bankers' training College, Mumbai) Derivatives in Treasury Management (Conducted by National Institute of Bank Mngmnt, Pune) Certification in Owners Association Management by DREI, UAE Personal Information US (Michigan state)
Visa status : Green card holder Skills Accounting, accounting software, Auditing, Banking, bonds, Budget management, Budgeting, Cash flow, cash management, Credit, Derivatives, equity, ERP, Finance, financial, fixed income, Forecasting, Foreign Exchange, frame, Funds, Government, HR, insurance, leadership, Managing, Marketing, Excel, Office, outlook express, Power point, MS word, migration, MIS, negotiation, Payables, reporting, Retail, Risk Management, securities, strategic, Treasury Additional Information Driving License: US (Michigan state)
Visa status : Green card holder | FINANCE |
PROGRAM MANAGER & DESIGNER Professional Summary A talented program designer and learning specialist with experience developing and managing curricula across cultural, academic and organizational contexts. With a background in Brain & Cognitive Science and Learning Design, I bring a strong understanding of how the brain functions to inform the design of effective learning experiences. Experienced project manager adept at leading projects from concept through completion with a high degree of cultural competence, having run projects in seven countries over the last five years. Skills Program development Intermediate coding in R studio, Project management Proficient in Salesforce Fluent in 4 languages Facilitation Stakeholder Management Research Curriculum development Clear public speaking skills Program evaluation Work History Program Manager & Designer , 05/2018 to 08/2019 Company Name – City , State Developed an internal Learning program to upskill new Associates to project leads, facilitating over 35 classes, with over 95 % satisfaction results and resulting in 5 associates leading successful projects for clients Managed new hires' onboarding onto the Social Contract Team leading to optimization of ramp time, from a 2 months, scattered onboarding to a 2 weeks, streamlined onboarding Trained 13 co-facilitators in facilitation and design thinking resulting in them facilitating over 10 meetings per project and improving Social Contract's effectiveness Learner Success Consultant , 11/2017 to 04/2018 Company Name – City , State Developed and executed end-to-end learner success strategy for students taking the Human Rights Defenders massive open online course (MOOC) Led evaluation assessments of the action toolkit for Human Rights Defenders MOOC which enabled development of interventions Provided online learning support to 155 students via their online learning platform and webinars Program Designer , 05/2017 to 10/2017 Company Name – City , State Founded and designed Dual School, an idea incubator program teaching entrepreneurial skills to high school students, that has currently worked with more than 150 students in Delaware Received a $100,000 grant to fund the program and led grant execution efforts Collaborated with school representatives, educators and other key individuals in community to support successful program implementation Development Associate & Founding Team Member , 10/2015 to 04/2017 Company Name – City , State Led early fundraising efforts for new Minerva Institute and successfully brought in 2 multimillion-dollar grants for Minerva international students Attended special events, acting as representative of Minerva Institute and making new contacts with possible donors which resulted in 30% increase in number of donors Learning Consultant , 09/2016 to 01/2017 Company Name – City , State Conducted needs analysis to understand barriers to learning that students were having in order to achieve student learning goals Collaborated with Learning Team to develop a new MOOC on online learning to help students successfully complete their online courses at Kiron, a university for refugees Developed and integrated a learning support system within their existing technology platform resulting in 50 % increase in student engagement and lower attrition rates Education Bachelor's : Brain And Cognitive Sciences And Learning Design , 04/2019 Minerva Schools At KGI - City Innovative university in which students live and work on projects in six dynamic world cities over four years (San Francisco, Berlin, Buenos Aires, Seoul, Hyderabad, London). Thesis: Rethinking Entrepreneurship Education: A Focus on Soft Skills. Skills Program development Intermediate coding in R studio, Project management Proficient in Salesforce Fluent in 4 languages Facilitation Stakeholder Management Research Curriculum development Clear public speaking skills Program evaluation Work History Program Manager & Designer , 05/2018 to 08/2019 Company Name – City , State Developed an internal Learning program to upskill new Associates to project leads, facilitating over 35 classes, with over 95 % satisfaction results and resulting in 5 associates leading successful projects for clients Managed new hires' onboarding onto the Social Contract Team leading to optimization of ramp time, from a 2 months, scattered onboarding to a 2 weeks, streamlined onboarding Trained 13 co-facilitators in facilitation and design thinking resulting in them facilitating over 10 meetings per project and improving Social Contract's effectiveness Learner Success Consultant , 11/2017 to 04/2018 Company Name – City , State Developed and executed end-to-end learner success strategy for students taking the Human Rights Defenders massive open online course (MOOC) Led evaluation assessments of the action toolkit for Human Rights Defenders MOOC which enabled development of interventions Provided online learning support to 155 students via their online learning platform and webinars Program Designer , 05/2017 to 10/2017 Company Name – City , State Founded and designed Dual School, an idea incubator program teaching entrepreneurial skills to high school students, that has currently worked with more than 150 students in Delaware Received a $100,000 grant to fund the program and led grant execution efforts Collaborated with school representatives, educators and other key individuals in community to support successful program implementation Development Associate & Founding Team Member , 10/2015 to 04/2017 Company Name – City , State Led early fundraising efforts for new Minerva Institute and successfully brought in 2 multimillion-dollar grants for Minerva international students Attended special events, acting as representative of Minerva Institute and making new contacts with possible donors which resulted in 30% increase in number of donors Learning Consultant , 09/2016 to 01/2017 Company Name – City , State Conducted needs analysis to understand barriers to learning that students were having in order to achieve student learning goals Collaborated with Learning Team to develop a new MOOC on online learning to help students successfully complete their online courses at Kiron, a university for refugees Developed and integrated a learning support system within their existing technology platform resulting in 50 % increase in student engagement and lower attrition rates | DESIGNER |
STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth. Experience Staffing Business Development Manager Dec 2015 to Current Company Name － City , State Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools. Actively identify and generate leads through strategic sales and marketing plan. Heavy outbound cold calls targeting employers that are hiring to market internal top talent. Research decision makers in each department to introduce services and setup meeting to present solutions. Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs. Devise and execute strategic recruitment plans aligning with company's recruitment strategy. Maintain ongoing follow-up with prospective clients both in person and by phone. Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective. Promote team effectiveness through orientation, on-going training, and performance feedback. Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State Identified new business opportunities through cold calling, strategic research and development. Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies. Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered. Developed academic plans for degree or certificate completion in accordance with the university's guidelines. Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation. Maintained sales progress, conversion and related reports on a weekly basis. Analyzed market trends and developed strategies to grow business relationships within territory. Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections. Area Manager May 2001 to Apr 2010 Company Name － City , State Managed 10 sales executives and assisted in the hiring process of new team members. Trained new employees to ensure higher productivity by applying strategic sales initiatives. Coached, developed and promoted team members based on productivity. Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count. Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations. Exceeded sales goals every month during an economic downturn. Reviewed financials, contracts and sales records to ensure proper compliance. Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers. Education and Training Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone | BUSINESS-DEVELOPMENT |
DIRECTOR OF DIGITAL INNOVATION AND STRATEGY Executive Profile Cost-conscious, reliable project manager offering a proven history of success supervising, planning, and managing one or more multifaceted digital projects with multiple deliverables, complex dependencies and budgetary restrictions Senior Digital Marketing professional with extensive experience and ability to drive strategic initiatives in the areas of business growth, leadership and organization effectiveness. Ambitious Strategy and Innovation Director who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Experienced professional in the following areas: Project Management, Change Management, Process Development & Redesign, Strategic New Initiatives, and Deployment of Various Web Based Tools Skill Highlights
Digital Media Operations Project Management Negotiations Management
Business Development Team Leadership Product Development Budget Management Strategic and Analytical Thinking Business Planning Professional Communications Business Intelligence Benchmarks and Timelines Core Accomplishments As
a digital director, I successfully led and managed centralization of resources
and projects and standardized all reporting, campaign management, and
development across all properties in Philadelphia, New Jersey, Florida,
Alabama, and Western Pennsylvania. I worked directly with the CEO and VP of
digital in developing project plans, managing timeline, and work streams.
Provided status updates to senior management and board of directors ensuring
team met benchmarks in a timely manner
Promoted to position by successfully executing business development projects as Director
of Online Operations.
Professional Experience Company Name June 2012 to Current Director of Digital Innovation and Strategy City , State Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management Draft and distribute project objectives and tasks to various in house and outsourced teams Assess project issues and identify solutions to meet productivity, quality and customer goals Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects Guarantee the attainment of key milestones by proactively tracking metrics and project outputs Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects Create new strategic initiatives, product development, marketing intelligence, planning and implementation for all digital media properties Management of products, services, experiences, platforms and tools from concept to execution Established and help create Company visions for digital product changes and additions; define requirements of the various products to meet market demands · Create statistical models based on digital product performance Set guidelines and specifications cross-functionally with designers software development engineers, digital media directors, and external partners to guarantee a smooth and efficient project and product delivery Establish shared vision across company by building consensus on priorities leading to strategy and project specific execution. Company Name March 2010 to March 2011 Director of Ad and Online Operations City , State Created, maintained and presented regular (weekly, monthly, and quarterly) campaign status and metric reports as well as develop ad-hoc reports to support strategic planning and fact based analysis. Contributed to the monthly and quarterly revenue recognition process by assuring that all impressions are correctly reported and communicated to clients. Enforced - through functional groups - productivity, quality and process requirements in accordance with real company needs. Acted as liaison with external parties on matters relating to the procurement of services for the company\'s products. Reviewed and managed solutions to inventory problems, resolved under-delivering campaigns, works with Editorial and/or other teams to optimize advertising Used Web-Analytics platforms such as Omniture and Web-Trends to prepare various analytical reports Configured and set up campaigns on various exchanges such as Google AdX, Bust Backplane, Open X, and Six Apart Implemented impression verification and research pixels for view through analysis. Company Name September 2006 to June 2012 Director of Online Operations City , State Project Managed centralization of Content Management System and standardized all interactive ad campaigns and traffic reporting across all properties in Philadelphia, New Jersey, and WesternPennsylvania. Developed the project plan and managed the project work streams. Provided status updates to leadership and ensured project team completed on tasks in a timely manner Managed relationships with third party sales agents and networks including fulfillment of RFPs and rate negotiation Project Managed Omniture Site Catalyst and Google Analytics integration throughout all sites and generated various reports to study user behavior while on web-site Provided Analytical Analysis and Recommendations for all Micro Sites Worked with Executive Management to Create Actionable Analytics Reporting and Customized Dashboards for Internal Staff Project Leader for transition to Google DFP ad serving Platform, Guided newspaper and television stations sites through conversion to new ad serving platform Managed and executed SEO/SEM for niche sites internally, Average annual budget of $500,000 Managed and execute internal search engine marketing efforts for all sites, working with local managers to define goals and set budgets Manager of Online Operation Team, Supervised Five Marketing Assistants and Webmaster Performed all competitive analysis for each local market Managed up to 10 individuals directly when Optimizing Operations in Western PA Lead selected business development efforts for interactive media focusing on developing a business plan for the launch of a local email marketing business in each of our respective markets. Company Name May 2005 to August 2006 Marketing Consultant City , State Researched and Developed relevant Business Plan for future expansion Conducted research on competitors and studied and replicated their successful online marketing campaigns Assisted in creating internal product database that included real time inventory updates as well as displayed statistics on most popular sellers Provided technical support for website and uploaded new data to site daily as well as replicate changes and additions on demand Company Name April 2005 to September 2005 Intern City , State Created various Marketing pieces for DMA seminars and conferences · Identified major causes of client data discrepancies and offered methods to resolve problems. Developed and implemented a benefits data audit process to ensure data integrity. Profiled and collaboratively filtered client data based on requested parameters. Company Name May 2002 to June 2004 Senior Support Analyst City , State Collaborated with IT Team, vendors, and support providers to research and resolve client and operations team hardware and software support issues Supported the accurate setup of user specific network, Internet, hardware, and software settings on all desktop systems and servers by coordinating efforts with Senior Management Worked with System Engineers to diagnose and support network connections from the desktop to the server level Used Novell NetWare Administrator and Windows 2000 User Manager for Domains to create ID\'s for new users on site and remotely as well as granting rights to specific files and folders. Company Name January 2001 to August 2001 Information Systems Intern City , State Assisted and trained users on how to use Microsoft Outlook and other office components Troubleshooted employee queries through helpdesk Configured Network Servers and deployed remote installations of various Software Programs. Education Long Island University College of Management May 2006 MBA : Marketing City , State Marketing Hofstra University Frank G. Zarb School of Business December 2001 Bachelors of Business Administration : Management Information Systems City , State Management Information Systems Languages Fluent in English and practical knowledge of Spanish and Hindi Skills Microsoft Access, Excel, Power Point, Word and Visio.NET, C++, FoxPro,Microsoft Windows, Apple OSX, Dream Weaver, Photoshop, Lotus Notes, Corel,Omniture Site Catalyst, Web-Trends, Google AnalyticsGoogle DFP, Open Ad StreamWordpress, DrupalNetworking,Domain Registration, Web-Site Administration | DIGITAL-MEDIA |
TECHNICAL TRAINER/ INSTRUCTIONAL DESIGNER Professional Summary Enthusiastic, hard working, former military trainer and course delvoper who has designed and taught course for use in the United States Air Force and JCM Global. Qualifications Currently Working on MS in Instructional Design Great Group Worker Able to analyze data to find trends Won Diamond Sharp award for leadership and professionalism Experience working with high level management Experience 05/2014 to Current Technical Trainer/ Instructional Designer Company Name － City , State Responsibilities Develop training classes for customers; Develop Computer Based Training, Webinar training, Hybrid Training, and train clients face-to-face; work with subject matter experts; review technical documents; track training progress and due dates; work with customers to determine if and what type of training is required; Train peers, temp employees, and management; review evaluations and use data to adjust the training plan. Accomplishments Developed and implemented online training including implementation of back end LMS; created twelve online training classes in less than one year Skills Used Public Speaking, Adult Learning Theory Articulate Storyline, Microsoft Office Suite, ATD certified, ability to change with needs of the customer 05/2013 to 05/2014 Electronic Warfare Technician Company Name － City , State Responsibilities Train personnel on use of equipment, procedures, customs and courtesies; Accomplishments Was liaison between EW shop, Combat Shield Team, and leadership Skills Used Public Speaking, adult training theory, management 05/2009 to 05/2013 Combat Shield Lead Company Name － City , State Responsibilities Manage Combat Shield program to ensure all test and evaluations were met for each year; ensured program stayed within the budget given; provided feed back to AF leadership to ensure aircraft were combat capable; developed training course used Air Force Wide; briefed Air Force Leadership on findings and suggestions for improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call to address shortfalls in the education command; trained military and civilian personnel world wide; won Diamond Sharp award for professionalism and leadership Skills Used Public speaking, adult training theory, management skills. 06/2007 to 05/2009 Electronic Warfare Production Supervisor Company Name － City , State Responsibilities Ensure EW pod production outpaced the need of the aircraft; reviewed work schedule to ensure maximum use of personnel; documented all work related actions; train personnel on maintenance and troubleshooting; Brief the Shop Chief on status and repairs Accomplishments Worked with Subject Matter Experts to set up the first test stand for new pods; First military person certified to work on newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership and Management, Public Speaking Education 2017 MS : Instructional Design Saint Leo University － City , State , US Currently 3.6GPA 2015 Associate of Arts : Criminal Justice Community College of the Air Force － City , State , US 2014 Bachelor of Arts : Criminal Justice Saint Leo University － City , State , US Saint Leo University - Saint Leo, FL 2012 to 2014 AA in Criminal Justice 2010 Associate of Arts University of Phoenix － City , State , US Certifications ATD Certified Trainer Accomplishments Developed and implemented on-line training including implementation of back end LMS Created twelve on-line training classes in less than one year Developed training initiative called Project House Call to address shortfalls in the education command Won Diamond Sharp award for leadership and professionalism Military Experience 05/2009 to 05/2013 Company Name USAF - Nellis AFB, NV - May 2009 to May 2013 Responsibilities Manage Combat Shield program to ensure all test and evaluations were met for each year; ensured program stayed within the budget given; provided feed back to AF leadership to ensure aircraft were combat capable; developed training course used Air Force Wide; briefed Air Force Leadership on findings and suggestions for improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call to address shortfalls in the education command; trained military and civilian personnel world wide; won Diamond Sharp award for professionalism and leadership Skills Used Public speaking, adult training theory, management skills. Electronic Warfare Production Supervisor USAF - Nellis AFB, NV - June 2007 to May 2009 Responsibilities Ensure EW pod production outpaced the need of the aircraft; reviewed work schedule to ensure maximum use of personnel; documented all work related actions; train personnel on maintenance and troubleshooting; Brief the Shop Chief on status and repairs Accomplishments Worked with Subject Matter Experts to set up the first test stand for new pods; First military person certified to work on newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership and Management, Public Speaking Skills Training, Microsoft Office, Ms Office, Award, Budget, Articulate, Adult Learning, Electronic Warfare, Avionics, Instructional Design, Maintenance, Back End, Clients, Computer Based Training, Learning Management System, Lms, Online Learning, Online Training, Progress, Liaison | DESIGNER |
MANAGER ENGINEERING MANUFACTURING SYSTEMS ENGINEERING MANAGER Summary Personable Engineering Manager successful at building strong cross sector professional relationships. Manages large and complex projects for the heritage ES now MS sector while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Experience Company Name City , State Manager Engineering Manufacturing Systems Engineering Manager 08/2015 Drafted action plans and led collaboration meetings with functional organization executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Manage a team of 8 direct Manufacturing Systems Engineering (MSE) leads within the Manufacturing Engineering (ME) organization that are responsible for developing, maintaining, and integrating web tools to be used by manufacturing, engineering, and business systems and processes. Provide tactical and strategic IT leadership and coordination for Manufacturing System Engineering tools products, processes, applications and technology. Support the Manufacturing Engineering directorate with IT activities including strategy development, budget and cost management, product and service acquisition and delivery, teaming relationships and communication activities thereby ensuring timely and cost effective delivery and customer satisfaction. Company Name City , State Manager Engineering Process Initiatives Manager 04/2015 to 08/2015 Managed a team of 15 direct and dotted line sector-wide process leads with an operating budget of $5M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization that are responsible for integrating sector-wide engineering and business processes. Coordinate process efforts across the sector and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards. Governed the sector wide development and migration efforts from SharePoint 2010 to SharePoint 2013 for Engineering, Manufacturing, & Logistics (EM&L). Efforts include defining scope of work, financial planning, governance, strategic planning and delivery. Manage all aspects of the project plan for successful phased migrations using distributed resources. Worked closely with the Enterprise Shared Services team (ESS) to streamline migration plans, communications, and training material for the Electronic Systems (ES) sector for SharePoint 2013. Company Name City , State Manager Engineering Process Manager 04/2014 to 04/2015 Managed a team of six sector-wide process leads with an operating budget of $2M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization who are responsible for integrating sector-wide engineering and business processes. Coordinate process efforts across the Engineering East organization and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards. Defined and coordinated sector-wide migration efforts for SharePoint 2007 to SharePoint 2010. Efforts include defining scope of work, financial planning, governance, strategic planning and delivery. Managed all aspects of the project plan for successful phased migrations using distributed resources. Directed sector wide implementations of knowledge transfer/sharing projects in SharePoint 2010 to include the Reuse Library, Lessons Learned, and Idea Exchange. Champion existing projects; moving them forward by encouraging innovation, communication, and adoption; as well as developing teams for new projects. Developed and administered sector wide training classes for SharePoint 2010. Delivery includes campus-based and virtually led SharePoint classes containing 15 participants per class. Company Name City , State Business Process Analyst 12/2012 to 04/2014 Planned, monitored, and tracked assigned change request progress for quarterly software development lifecycle release schedules. Proactively identify and resolve issues, escalate problems, and facilitate cross-team coordination in support of the Medicare Beneficiary Database Suite of Systems (MBDSS), under the direction of the Centers for Medicare and Medicaid Services (CMS) as well as the Social Security Administration (SSA). Served as a primary resource for interfacing with end users, Information Technology (ITS) staff, and stakeholders to develop and manage requirements for mission-critical systems and business needs. Articulated written and oral requirements with CMS leaders, subject matter experts, and business partners. Participated in process improvement development for monitoring program progress, intervention, and problem solving to meet productivity, quality, customer-satisfaction goals, and Northrop Grumman strategic objectives. Received the October 2013 Northrop Grumman MBDSS Shout Out Award for managing a complex and difficult change request using strong organizational and leadership skills, providing technical support and creative solutions to ensure the work remained on target. Company Name City , State Requirements Manager 04/2011 to 11/2012 Oversaw various IT system development processes to implement the Cultural Knowledge Consortium (CKC) enterprise web based portal solution. This effort was under the general direction of Army TRADOC G2 with a budget of 3.6mil. Maintained continuous alignment of the CKC IT project scope with strategic CKC program business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent in support of the organizational mission. Identified CKC technical and program specific requirements while building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization through the development of the CKC Project Charter, Project Plan and Functional Requirements Documentation. Presented periodic dashboard reports on the current IT project, future collaboration opportunities and client issues on the CKCs enterprise web based technical solution to Army TRADOC G2 leadership. Company Name City , State Applications Specialist 08/2009 to 02/2011 Delivered IT support for the physician practice management tool Epic. Managing system conversions, deployment, performance tuning, and monitoring of Epic Summer 2009 from Epic Spring 2007. Performed organizational business and systems analysis to properly document workflows and execute training plans. Review documentation for validity/completeness, authored and participated in overall project documentation for Electronic Health Records. Gathered and assessed needs from internal business units; recommended solutions to resolve issues (e.g., process workflow, printing issues, and access options); and tested functional specifications for Epic. Worked in partnership with multiple departments, management teams, physicians, and personnel in the use of business and clinical information systems across the organization while incorporating Electronic Health Record technology. Company Name City , State Business Systems Analyst 01/2009 to 08/2009 Managed a multifunctional team of employees who provided short term SDLC analysis, design, coding, and testing for a centrally hosted web solution application for the Norfolk Naval Shipyard while implementing CMMI level 3 best practices. Served as the Process and Product Quality Assurance Auditor (PPQA) and Metrics Coordinator. Responsibilities included implementing the PPQA process on the team by developing the audit plan, executing audits, documenting non compliances and following up on open noncompliance actions. Collaborated with user representatives from public shipyards and NAVSEA 04X sponsor to research solution alternatives, define requirements for the conversion of the NWEPS application to a web based business intelligence application which included Earned Value Management, Strategic Workload Forecasting, Human Resource Management and Quality Performance modules. Company Name City , State Information Architect 08/1996 to 01/2009 Governed focus groups and cross functional project teams to resolve functional and technical processes with the implementation of qualitative and quantitative decision support programs for a managed care organization. Automated manual processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability. Through the use and creation of dashboards and ad-hoc reports using MS Access, Excel, and Cognos, data management strategies were implemented that transformed the Medicaid health plan data into actionable information for improving clinical and financial outcomes with significant ROI's. This process netted an additional $690k in capitation revenue for fiscal year 2009. Evaluated and supported development, integration, and implementation of automated business intelligence information systems such as Cognos and SAS for Medicaid health plan data through the use of database design, modeling, and management developed streamlined procedures that decreased labor time and eliminated redundancies in data management which generated a cost savings of $6K for Fiscal Year 2009. Created a process for use by external Medicare auditors that resulted in cost avoidance for Optima Health -Government Programs, which generated a savings between $40K and $125K in 2009 due to internal vendor review and consulting. Education Masters of Business Administration : Project Management 2011 NOVA SOUTHEASTERN UNIVERSITY DISS, Attending
BRENAU UNIVERSITY , City , State , US Project Management Bachelor of Science : Management Information Systems 2008 NORFOLK STATE UNIVERSITY , City , State , US Management Information Systems Associate of Science : Business Administration 2002 TIDEWATER COMMUNITY COLLEGE , City , State , US Business Administration Skills Adobe Captivate, Blackboard, Business Objects, Clarity, Cerner, DOORS, eCHIMP, Eclipsys, EHRs, EPIC, HBOC, MACESS, IDX, I-MAX FACET, HEAT, SQL Server 2005, Cognos, ER/Studio, Mini-tab, Oracle, SAS, SharePoint Foundation 2007/2010, SPSS, and pcAnywhere. User Level: Advanced user of the Microsoft Office suite of software packages to include: Excel, Word, One Note, Outlook, Power Point, Project, SharePoint, and Visio. | ENGINEERING |
CONSULTANT Summary Accomplished Senior Business Systems Analyst with over 10 years of business process, project management, and technology experience for fortune 500 companies. Recognized success in driving projects of the highest level of complexity, critical business value, and corporate visibility. Highlights International Institute Business Analysis (IIBA) Certification - August 2011 MCDST Certification - Microsoft Certified Desktop Support Technician - August 2007 Lean Six Sigma Certification - May 2013 Demonstrated skills in business and systems analysis, project management, process analysis and improvement, data analysis and mining, inventory control, and quality assurance Experience Consultant 06/2013 to Current Company Name City , State Trained internal personnel in process awareness, execution, and documented mission critical processes Analyzed business process workflows and identified improvement opportunities Identified control gaps, determined root causes, and ensured appropriate controls were enhanced and / or implemented Installed and secured Cisco and Netgear routers and triaged internet connectivity issues with POS systems Senior Business System Analyst 10/2011 to 05/2013 Company Name City , State Served as a change case management liaison between Cardinal Health's medical products and pharmaceutical distribution stakeholders and its enterprise IT groups Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes Provided business process analysis and recommended workflow design solutions and informed work teams on process improvement and re-engineering strategies Updated and maintained documentation on process improvements and process performance Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes Documented UAT Plan for large project and worked with UAT Team to ensure all acceptance criteria for the requirements were included in the UAT task plan Tracked and reported all system and user acceptance test errors for management and developers Uploaded and maintained documents in SharePoint for knowledge base and training purposes Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profiles, BP profile and categorization schema changes for maintenance and enhancement Analyzed business data and applied analytical tools to interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, and slice and dice Ensured testing activities enabled applications to meet business requirements and systems goals Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria Senior Lead Consultant / Manager 02/2011 to 10/2011 Company Name City , State Provided MS Office 2010 & Windows 7 deployment consulting support to package installation and support application patch updates via SMS and other enterprise deployment tools Managed team responsible for analysis, definition, specification, development, testing, documentation, and installation of new and existing applications Led and maximized e-commerce sales that achieved goals and customer satisfaction levels Analyzed and monitored sales and revenue generation through website traffic Ensured successful launch, implementation and operations of website Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments Worked with cross functional teams both internally to IT and with business end-users IT Technician / Business Analyst 08/2010 to 12/2010 Company Name City , State Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform Provided detailed mapping of current and future state process workflows Created reports using SQL Server reporting services Identified and prioritized process and system improvements designed to reduce costs and increase productivity Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements Documented use-case scenarios and what-if scenarios for mark down process Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios IS Application Support / Business Analyst 04/2010 to 07/2010 Company Name City , State Analyzed current state process for Promotion Item Forecasting and identified opportunities for improvement Organized information system policies and procedures to meet audit requirements Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture Organized and participated in Scrum meetings with team members Project Manager / Business Analyst 03/2008 to 06/2009 Company Name City , State Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations Ensured project deliverables met defined expectations and were completed within the baseline of time scales and budget Certified Safety, Health & Environmental standards were achieved and all required statutory and regulatory conditions were met Provided regular and timely reporting of project progress to the sponsors and stakeholders Proactively managed project issues and risks, mitigating as necessary Managed changes to the project without unduly affecting the stated objectives and benefits Established Scrum project management process and assisted team meet sprint and story goals. Served in business analyst role to identify opportunities for system enhancements to assist in planning and implementation Facilitated relationships with third party vendors, carriers, and affiliates to meet and improve he SLA time-lines of licensing process Partnered with procurement team to identify assets and the risks to those assets (risk assessment) Liaison to ensure contract requests moved through process in timely manner Monitored batch processing and made corrective actions as required Reviewed business requirements, system functional requirements, and developed systems specifications Assisted customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation Triaged customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets Business Analyst / Project Manager 02/2006 to 02/2008 Company Name City , State Established and managed demand management program for technology organization that improved the optimization and use of IT resources Provided SME guidance on compliance issues during requirements and testing phases Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivery, and operations Responsible for running data profiling reports and developing reports using SQL and DataStage Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support Collaborated with management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis Led feed-back sessions with stakeholders to solidify business requirements and gain management approval prior to design phase of project Business Analyst 11/2004 to 12/2005 Company Name City , State Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC's first automated production underwriting (AUDS) engine Worked closely with project sponsor to build over 500 test cases to facilitate vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table Ensured testing activities enabled applications to meet business requirements and systems goals and participated in user acceptance testing prior to Go Live date Warehouse Dock Specialist / Trainer 01/2000 to 01/2004 Company Name City , State Unloaded and loaded trailers with freight and ensured all necessary paperwork was attached to each shipment of freight Dispatched loaded freight trucks out to yard or for delivery Trained new dock workers on proper handling of freight and forklift driving Ensured OSHA regulations was enforced on a continuous basis Education Bachelor of Science : Network and Communication Management 2005 DeVry University City , State , USA Skills Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, and Project Management Lifecycle. | CONSULTANT |
SALES Executive Summary Twenty years of experience in all aspects of sales/marketing management Focused, goal and profit-oriented. Proven track record of sustainable growth in existing market, and development of business in new markets. Effective organizational, communication, technical, leadership, personnel training/development, and public relations skills. Established reputation for professionalism, taking initiative, productivity, and dependability, attention to detail, teamwork and enthusiasm Motivated and results-driven Consistent high sales achiever. Proficient in use of Microsoft Windows/Office XP, (Word, Excel, PowerPoint) and Internet. Professional Experience sales January 2011 to Current Company Name － City , State Responsible for developing relationships with purchasing agents, engineers, and architects. Negotiate and secure sales, developing existing accounts and acquiring new account business. Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing. Branch Manager January 2009 to January 2011 Company Name － City , State Develop leads and maintain a viable network of business contacts and prospective clients to consistently meet assigned sales quotas. Review and analyze policy and procedures with a view toward enhancing sales productivity, efficiency and quality performance. Developed and implemented strategies to improve branch operations, staff competency and productivity. Establish relationships, educate, service, maintain and manage approximately 100 accounts. Trained, motivated, assigned and supervised performance of support staff. Consistently ranked #1 in sales and gross dollar profitability for the company, and ranked in "top 2%" for corporate sales performance. Sales Representative January 1997 to January 2009 Company Name － City , State Market, promote and develop outside and counter sales of high-end plumbing, electrical and lighting fixtures to architects, commercial contractors/residential builders in the Charleston Trident area. Setup new client accounts for billing purposes; write and submit orders to manufacturers; coordinate delivery schedules; provide follow-up customer service; and resolve customer billing issues. Assist walk-in customers with their inquiries/selections, including researching special order requests, setting up new accounts and registering customers' sales purchases and payment transactions. Participate (team effort) in merchandising visual displays and maintaining 8,000 sq/ft of showroom (point of sale) spaces for kitchen, bath, electrical/plumbing products, including major appliances. Establish relationships, educate, service, maintain and manage approximately 50-60 accounts. Receive ongoing training in all phases of business operations, including product lines, marketing and sales techniques, showroom merchandising, customer service and distribution support efforts. Contributed in developing sales revenue in excess of $20.4 million for 2006 FY, a 29.4% Consistently ranked #1/#2 in sales and gross dollar profitability for the branch, and ranked in "top5%" for corporate sales performance (out of 600+ sales reps, nationwide). Education Bachelor of Science : Business Administration , 1995 The Citadel, The Military College of South Carolina － City , State , US Bachelor of Science: Business Administration - 1995 The Citadel, The Military College of South Carolina, Charleston, South Carolina Presentations Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing Skills Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word | SALES |
SALES ASSOCIATE Summary Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Highlights Cash handling Detail-oriented Analytical Cash flow analysis Mathematical aptitude Organized Time management Excellent multi-tasker Strong communication skills Flexible schedule Superb sales professional Excellent communication skills Supporting international sales team Excellent negotiating tactics Business negotiation Internet savvy Relationship selling Reliable and dependable Cheerful and energetic Resolution-oriented Experience September 2013 to November 2015 Company Name City , State Sales Associate l Stocked and replenished merchandise according to store merchandising layouts. l Priced merchandise, stocked shelves and took inventory of supplies. l Cleaned and organized the store, including the checkout desk and displays. l Alerted customers to upcoming sales events and promotions. l Identified potential shoplifters and alerted management. l Trained 7 new sales associates each quarter. l Completed all point of sale opening and closing procedures, including counting the contents of the cash register. l Welcomed customers into the store and helped them locate items. l Handled all customer relations issues in a gracious manner and in accordance with company policies. l Educated customers about the brand to incite excitement about the company's mission and values. l Shared best practices for sales and customer service with other team members to help improve the store's efficiency. l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. l Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. l Followed merchandising guidelines to present visually appealing displays. l Mentored new sales associates to contribute to the store's positive culture. l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. l Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. l Communicated clear expectations and goals to each team member. l Worked with the management team to implement the proper division of responsibilities. l Actively pursued personal learning and development opportunities. l Strategically scheduled team members to maintain optimal staffing levels at all times. l Answered customer telephone calls promptly and in an appropriate manner. March 2013 to September 2013 Company Name City , State Lot Associate l Operated a cash register for cash, check and credit card transactions with 100% accuracy. l Stocked and replenished merchandise according to store merchandising layouts. l Cleaned and organized the store, including the checkout desk and displays. l Alerted customers to upcoming sales events and promotions. l Identified potential shoplifters and alerted management. l Trained 3 new sales associates each quarter. l Handled all customer relations issues in a gracious manner and in accordance with company policies. l Welcomed customers into the store and helped them locate items. l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. l Mentored new sales associates to contribute to the store's positive culture. l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. June 2013 to July 2013 Company Name City , State Package Handler l Loaded and Scanned 400 packages an hour. l Unloaded 1000 packages an hour. November 2015 to January 2016 Company Name City , State Pick Pack Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Reported inventory balances and cycle counts in both the ERP and WMS systems. Oversaw warehousing and storage practices and housekeeping. Education Manchester Community College City , State Associate of Science : General Studies General Studies 2012 Windsor High School City , State High School Diploma : General Studies General Studies Skills cash register, closing, Computer literate, Credit, customer relations, customer satisfaction, customer service, Employee relations, Fluent in English, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, staffing, store merchandising, team player, telephone | SALES |
ACCOUNTANT Summary Accountant with over a decade of diverse professional experience including corporate and small business accounting, tax preparation and accounting services. Dedicated and reliable team member who enjoys learning and taking on new challenges. Highlights Accounts Receivable/Payable Master's Degree General Ledger Accounting Sales Tax Reporting GAAP Knowledge Period End Close Team Oriented Tax Preparation Financial Statement Preparation High Attention to Detail Microsoft Office programs Proficient in Microsoft Windows operating systems Experienced with accounting, bookkeeping, and ERP programs Experience Company Name August 2011 to Current Accountant City , State Responsible for consistent, accurate and timely period end close Calculate, process and analyze journal entries and accruals Maintain general ledger for multiple entities worldwide Prepare account reconciliations for multiple accounts across multiple entities Work as member of team to prepare 10-Q and 10-K reports Prepare XBRL instance document for submission to SEC Responsible for completion of various U.S. Government surveys Monthly sales tax reporting. Company Name April 2007 to July 2011 Accountant City , State Supported company ownership by providing accounting insight and technical knowledge Responsible for all accounting functions, including AR, AP, GL, payroll, period-end close processes, account reconciliations and sales tax reporting Monitor accurate and appropriate recording of revenues and expenses Monitor cash flow and balances; project future cash balances and needs Monitor and analyze monthly operating results against budget Professional Experience, cont. Company Name January 2006 to October 2006 Staff Accountant City , State Maintained general ledger for multiple clients Prepared journal entries and adjusting journal entries Responsible for monthly reconciliations Prepared financial statement compilations Prepared individual income tax returns Calculated and prepared monthly payroll deposits Prepared quarterly and annual payroll reports for multiple clients Prepared annual Form 1099 for multiple clients Assisted in preparation of financial and operating reports. Education Certified Public Accountant
Colorado License Number 25320 Colorado State University May 2005 M.S : Business Administration Accounting City , State Business Administration Accounting Certificate in Taxation Regis University May 2003 B.S : Accounting Accounting University of Colorado at Boulder August 1998 B.S : Business Administration Business Administration Interests Fall 2011-Present Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America
Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor Skills Account Reconciliations, accounting, accounting systems, Accounts Receivable, accruals, AP, AR, Attention to Detail, bookkeeping, budget, cash flow, oral communication, Certified Public Accountant, CPA, clients, ERP, financial, Financial Statement Preparation, general ledger, General Ledger Accounting, GL, Government, Microsoft Office programs, Microsoft Windows, operating systems, payroll, presentations, processes, recording, reporting, Sales, surveys, Tax, Tax Preparation, tax returns, written Additional Information Volunteer Service
Fall 2011-Present Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America
Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor | ACCOUNTANT |
SUPERVISOR, ACCOUNTANT Professional Summary Motivated sales professional with 10+ years sales representative experience. Customer service and sales expert. Qualified with 10 plus years in fast-paced customer service and call center environments. Warehouse Worker with 1 year. Machine Operator with 5 years experience reviewing work orders and running several different machines simultaneously in a 5S environment. Experience in a warehouse pick/pack fulfillment and distribution environment. Machine Operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Year Experience in running a Aftermarket Radiator Company which duties included bookkeeping, working with excel, supervising a sales team to make quality sales for our business and keeping a inventory on our parts. Very outgoing, friendly, hard worker and works well with others with a very positive attitude. Core Qualifications Initiative to work independently Customer service Quality inspection Team building Excel spreadsheet Strong initiative Energetic work attitude Outstanding customer service Active listening skills Strong communication skills Call center experience Strong organizational skills Strong Organizational Skills Telecommunication skills Proper phone etiquette Opening/closing procedures Knowledgeable of quality Excellent communication skills control standards Strong interpersonal skills Experience 01/2002 Supervisor, Accountant Company Name － City , State Supervised and trained sales team. Kept track of product inventory. Filed documents for business. Managed incoming and outgoing calls. Scheduled and confirmed appointments. Communicated with other business and customers via phone and email. Organized inventory and parts. Quality controlled phone calls. Created excel spreadsheets for inventory. Organized weekly sales reports for the sales department to track product success. Trained new employees. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Generated sales and inventory reports in Excel. Guaranteed positive customer experiences and resolved all. Assisted customers with store and product complaints. Accurately logged all daily shipping and receiving orders. Executed outbound calls to existing customer base to increase in sales. Generated leads for new sales through telephone and email contact with customers. Processed merchandise returns and exchanges. 01/2002 Customer Service Rep Company Name － City , State Consistently recognized by management for providing superior customer service. Created repeat business by developing long-term relationships with regular customers. Participated in various incentive programs and contests designed to support achievement of production goals. Recognized as top sales generator, increasing sales levels. Took daily inbound calls and key-entered orders, faxes, for customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Regularly sought opportunities to up sell and add on additional products. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers. General Helper Machine Operator and Warehouse State Produced 100% quality products Shipped quality products Stored and filed company records Consistently generated additional revenue through skilled sales techniques. Maintained accurate accounts including cash, inventory, and prepaid debit transactions. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and order Trained all new New Operators on safe and efficient handling of machines. Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Packed products to guarantee orders were shipped on-time. Packed and assembled many different company products Supervised and trained a sales team to meet company goals Answered customer calls Cold called customers to offer additional products or services Contacted business and offered them new services for there business Ran most of Hero Automotive everyday business operations which included paying bills, buying supplies, ordering products,answering calls, filing, and paying bills Ran several different machines. Changed equipment over to new product. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges. Started up and shut down processing equipment. Troubleshooted problems with equipment, devices or products. Operated shipping system efficiently and accurately. Oversaw warehousing and storage practices and housekeeping. Unloaded product off pallets to ship out. Packaged and shipped product out. Removed empty pallets with pallet jack. Banded, wrapped, packaged and cleaned equipment. Assembled components with hand. Locked out and tagged out machinery to clean and fix. Worked with several different machines. Created load tickets for shipping. Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness. Completed and entered quality records, scrap reports and machine logs in a timely manner. Reviewed and verified all work was in compliance with sales orders and customer requirements. Retrieved correct materials from product inventory to perform various fabrication duties. Determine materials, tools and equipment needed for product orders. Education 1997 High School Diploma Scribner -Snyder Scribner , Ne , Dodge Accomplishments Operated computers programmed with accounting software to record, store, and analyze information. Skills Automotive, business operations, calipers, Call center, closing, Strong interpersonal skills, Excellent communication, Strong communication skills, credit, clients, customer service, Customer service, debit, e-mail, email, environmental compliance, faxes, fax, filing, inspection, inventory, Team building, listening, machinery, materials, micrometers, excel spreadsheets, Excel, mail, Strong Organizational Skills, pallet jack, policies, processes, Quality, receiving, safety, sales, sales reports, shipping, spreadsheet, Telecommunication, telephone, phone, phone etiquette, warehousing | ACCOUNTANT |
MANAGER, FINANCE Summary Strategic and analytical finance and accounting professional with 15 years + experience of success in financial analysis, budget preparation and financial reporting. Very detail oriented and experienced in grant management, general ledger reconciliation, management and team- building skills. Highlights Budget Preparation Variance analysis Forecasting & Cash Flow Analysis Financial reporting Superior time management Management & Supervision Proficient in Prophix General ledger accounting aptitude Certified Public Finance Officer Accomplishments Budgeting Extensive experience with preparing, analyzing and reporting for various types of budgets. Subject matter expert for the development and installation of new budgeting software, Prophix. Auditing Experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Accounting Skills Reconcile various general ledger accounts, explain variances and prepare reports for review with departments on a monthly basis. Experience Manager, Finance Dec 2007 to Current Company Name － City , State Prepare and analyze annual operating budget schedules for all business units Prepare monthly cash flow reports and analysis of data Perform monthly reconciliations on various general ledger accounts Manage the cash management, banking and treasury functions Manage debt management and compliance Monitors for compliance with EMMA, bond covenants and bond requirements Conduct training for the operating budget software Serve as Financial Advisor for budget data Maintain Prophix database of operating budget and account line item details Supervise, train and appraise Staff Accountant and Financial Analyst Monitor and evaluate federal grants and spending of grant allocations in excess of $15 million dollars annually Manages and coordinates the Passenger Facility Charge Program Preparation of Single Audit - Schedule of Federal Awards on an annual basis Prepare annual reporting for DEA receipts and expenditures to Department of Justice Maintained database of Capital Projects and Expenditures Prepared payroll and benefit budgets Prepared commercial paper schedules and entries as required to record monthly transaction entries and perform fee analysis Prepared and analyzed airline variable calculations Capital Funds Accountant May 1999 to Dec 2007 Company Name － City , State Prepared quarterly reports for the Federal Aviation Administration Reviewed all capital invoices for correct account number, cost element codes, business unit and grant approvals Ensured accuracy of compliance of prevailing wage laws by contractors and subcontractors Monitored the collection and disbursement of Passenger Facility Charges Provided monthly and quarterly reports to Senior Management Reviewed change order requests for completeness and accuracy Oversaw the accounting of retainage and interest for capital contracts Performed the account function for bonds, PFC's and grants and reconciled to the general ledger on a monthly basis Evaluated deferred revenues for advance grants and prepared entries to recognize income as appropriate Completed DEA processing, reconciliations and reporting for Task Force and Airport Funds Maintained proficiency in the understanding of single audit and assisted in assurance of Authority compliance Facilitator of the CORE team in 2006 Created various spreadsheets to ensure compliance of prevailing wage Senior Financial Analyst Oct 1997 to Mar 1999 Company Name － City , State Prepared financial information for annual reports, semi-annual reports and prospectuses Compiled and analyzed total return information on a monthly basis Reviewed propriety of invoices and expense authorizations for all fund expenses Ensured expenses were paid in a timely manner by accounts payable Acted as a liaison between audit firms and mutual fund clients Provided various information to governmental regulatory agencies Performed expense analysis for Fund Group and document explanations of variances Obtained information and prepared proforma's for clients Trained new analysts on job duties and responsibilities Prepared the quarterly books distributed to each Fund's Board of Directors Created and analyzed expense accruals for each portfolio of the Fund Group Performed any value-added services required by the clients or internal departments Chargeback Analyst Jun 1995 to Oct 1997 Company Name － City , State Maintained largest vendor with weekly sales of $1.2 million+ Reduced Cardinal exposure for resubmissions from 120 days+ to 60 days Acted as a liaison between internal departments and vendors Collected unpaid balances through vendor resubmission and phone calls Analyzed detail and summary agings Communicated and resolved various issues with vendors Researched various issues for reconciliation purposes Trained new employees on chargeback analysis and reconciliation Education Bachelor of Science , Business Administration Accounting and Finance The Ohio State University － City , State Business Administration Accounting and Finance Skills Budgeting, Analysis, Management, Cash Flow, Prophix Software Administrator | FINANCE |
TEACHER Summary Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Highlights Retail inventory management Exceptional leader Accurate cash handling Conflict resolution skills Store opening and closing procedures Team-oriented Store operations Sales professional Outstanding communication skills Reliable Flexible schedule Accomplishments Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded "Great. Customer Service Award" in 2015.position.Developed and implemented new loss prevention. methods which resulted in a reduction in shrinkage rates. Experience Teacher August 2008 to June 2009 Company Name Assistant Manager January 2010 to Current Company Name － State Managed classrooms of 10 to 20 students during the absence of assigned teachers. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Employed a broad range of instructional techniques to retain student interest and maximize learning. Took appropriate disciplinary measures when students misbehaved. Worked outside normal hours to be available to answer parent and student questions. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Escorted children on outings and trips to local parks and zoos. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase Transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers. Cashier July 2014 to Current Company Name － State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Prepared items according to written or verbal orders, working on several different orders simultaneously. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Education Associates : Nursing, Nursing English, Mathematics and Accounting , 2019 ECU － City , State , USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics and Accounting Training course in Microsoft Excel and Word. Coursework included English, Mathematics and
Accounting. Wilson Technical Community College － State , USA High School Diploma : 2009 James B. Hunt High School － State , USA GPA: GPA: 3.6 GPA: 3.6 Skills Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer
satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written | TEACHER |
REGIONAL SCHEDULE MANAGER Summary Mr. Ginder has been working in the heavy civil construction industry for nearly 20 years. He has been working primarily as a Primavera scheduler since 2006. The range of the projects vary between less than $5 million railroad projects to over $1.3 billion light rail projects. The type of projects range from railroads, mass transit light rail systems, interstate highway projects, and marine bridge projects. Highlights Primavera 6 up to version 8.2 Tilos Linear Schedule Sure Track MS Project Excel / Word / Powerpoint Estimating Software - HCSS Certified Professional Engineer Enterprise One JD Edwards Cost Software Resource and Cost Loaded Schedules Primavera Contract Manager / Expedition AutoCAD version 13 Training in Advanced Project Management in Primavera P6 Accomplishments Prepared a proposal schedule for a design build project with MnDOT that was key for Ames successful proposal. Instrumental in developing the schedules for various design phases and work packages for the first Contract Manager General Contractor (CMGC) project with MnDOT. Prepared numerous schedules with cost loaded resource data to support the Full Funding Grant Agreement for a $1.3 billion light rail project. Education B.S.E : Civil Engineering , 1991 Colorado School of Mines Civil Engineering Experience Regional Schedule Manager February 2013 to Current Company Name － City , State Prepares proposal and bid schedules for railroads, pump stations, DOT hard bid, DOT design build, and DOT CMGC projects. Prepares baseline schedules and updates for the CPM on multiple MnDOT projects including the Dresbach I-90 Bridge Project, MnPASS design build on I-35E in St. Paul, and the Winona Bridge CMGC project in Winona, MN. Interfaces with the project management and estimating teams to prepare, build, and maintain project schedules. Provided technical assistance with other Ames projects outside the Midwest Region including a Potash mine in Saskatchewan, Canada. Provided assistance with the construction cost estimating and takeoff for multiple bids and proposals. Schedule Manager January 2010 to February 2013 Company Name － City , State Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include managing a team of corridor schedulers. Development and preparation of the project CPM schedule baseline, managing monthly progress updates to the schedule, and numerous revenue projection forecasts and schedule reports. Coordinating and participating in meetings between corridor managers, program managers, joint venture partners, and project owners. Duties also include managing update progress reports and narratives. Project Cost: 1.25 billon for entire program Assistant Project Engineer / Project Controls Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include development and preparation of the project CPM schedule, cost loading the CPM, adding monthly progress to the schedule, and preparing cash flow reports. Duties also include preparing update progress reports and narratives for the North Corridor of the Houston Light Rail Project. Project Cost: $1.25 billion for entire program (400 million for North Corridor). Corridor Scheduler February 2008 to January 2010 Company Name － City , State Worked as the North Corridor scheduler for the Houston Light Rail Project. Duties included preparing the schedule through numerous phases of design development, cost loading resources, and providing schedule and cost projection information to support limited Federal funding for the project. Design Construction Coordinator Change Order Manager / Project Scheduler January 2004 to February 2008 Company Name － City , State 183A Toll Road Project (Design Build), Williamson County, Cedar Park TX, Central Texas Regional Mobility Authority. Duties include constructability review of design documents, presenting aesthetic concepts and cost to the agency, preparation and negotiation of change orders with the agency, preparation of the project CPM schedule and draw payments to the agency, assisted in the preparation of subcontracts. Project Cost: $178 million. Estimator October 2002 to November 2004 Company Name － City , State Assisted with project estimating and bidding, including the SH130 toll road, a $1 billion design/build turnpike construction and the 183A Toll Road Project. Field Engineer July 2002 to October 2002 Company Name － City , State US84 Lamb County, Littlefield, TX, Texas Dept. of Transportation. Duties include coordination of material deliveries and oversight of subcontractor activities. Project Cost: $13.8 million. Estimator December 2001 to July 2002 Company Name － City , State Worked as an estimator for drainage and structures disciplines. Field Engineer July 2000 to January 2001 Company Name － City , State Williamson Co. FM 1325 Turnaround Bridge Construction, Round Rock, TX, Texas Dept. of Transportation. Construction of 3 bridges and frontage roads. Coordinated material deliveries and oversaw subcontractor activities; also performed office engineering for this project. Project Cost: $5 million. Field Engineer July 1999 to July 2000 Company Name － City , State Responsibilities included overseeing concrete structures, concrete paving, asphalt paving, and traffic control. The project is I-45 reconstruction which is 8.5 miles long between Hutchins and Wilmer, Texas. Project cost was $55 million. Field Engineer December 1997 to July 1999 Company Name － City , State Central Expressway, Segments I and II, Dallas, TX, Texas Dept. of Transportation. Widening of freeway facility consisting of mass excavation, structures, concrete paving, landscaping, signing, and illumination along U.S. 75. Duties included reporting pay quantities, managing subcontractors, preparing weekly cost reports, ordering materials, performing quantity takeoffs, and submitting design modifications. Areas of responsibility included landscaping/ irrigation, miscellaneous concrete, miscellaneous structures, painting, and tie-back installation. Segment II won multiple awards and recognitions, including NQI's Quality Achievement Award, AASHTO's Value Engineering Award, and the Marvin M. Black Excellence in Partnering Award. Project Cost: $215 Million. Office Engineer October 1997 to December 1997 Company Name － City , State F.M. 740, Rockwall, TX, Texas Dept. of Transportation. Widening of a city street consisting of grading, asphalt paving, concrete paving, base, signing, and landscaping. Duties included preparing subcontract and purchase order payments, preparing cost reports, ordering materials, managing subcontractors, performing quantity takeoffs, and traffic control management. Project Cost: $1.5 Million. Geotechnical Engineer / Construction Materials Inspector January 1992 to October 1997 Company Name － City , State Some notable projects include construction materials testing at Denver International Airport and the preparation of numerous geotechnical reports for E-470 Tollway in Adams, Arapahoe, and Douglas Counties, CO. Performed geotechnical engineering reports, environmental site investigations, soil, concrete, and asphalt field and laboratory testing services, pavement designs, and building inspections. 1991 Survey Party Chief, Twin Mountain Construction I-40 Port of Entry, Gallup, NM, New Mexico Dept. of Highways Managed a three-person survey crew on this project located 10 miles east of the Arizona - New Mexico border. Project Cost: $5 Million. Skills agency, AutoCAD, bridges, cash flow, draw, Engineer, Estimating, JD Edwards, managing, materials, meetings, Excel, office, Powerpoint, MS Project, Word, negotiation, Enterprise, painting, presenting, Primavera 5, Primavera 6, Primavera, progress, Quality, reporting, FM, Transportation | CONSTRUCTION |
INTERIOR DESIGNER Summary A results oriented designer with the objective to evolve creatively in the field of interior design. Experienced,
organized and adept at developing creative solutions. Experience Interior Designer January 2011 to Current Interior Designer/ Outside Sales Representative March 2006 to January 2011 Company Name － City , State Established new accounts and business relationships with construction companies and local builders. Assisted builders and their clients with specification of all interior finishes within budget. Provided design sketches and spec sheets to clients and contractors. Placed orders accordingly and scheduled deliveries. Interfaced with contractor and installers to ensure proper procurement. Attended company sales meetings to establish new goals and sales quotas. Interior Designer May 2005 to August 2009 Company Name － City , State Consulted with clients to determine architectural and design preference. Assisted in selection of all interior and exterior finishes. Developed design drawings and spec sheets accordingly. Interfaced with builder and all sub-contractors on site to ensure proper procurement and installation. Oversight of all product and materials orders and deliveries. Maintained communication with clients and contractor throughout the building process to facilitate any special requests or change orders. Designers i / Owner City , State Consult with clients and/or contractors to determine scope of work, design style preferences and budgets. Specify products and materials accordingly. Originate and develop design concepts and presentations for clients including design drawings, renderings and furniture designs if custom curation is called for. Provide detailed spec sheets, design drawings and pricing to contractor. Facilitate orders and deliveries of materials utilizing spreadsheets and point of sale system. Maintain communicative relationships with all participating parties including clients, contractors, product representatives, and installers. Oversight and management of several projects simultaneously from concept to completion. Education Associate of Arts : Interior Design , 2008 Southwest University of Visual Arts － City , State Interior Design Associate of Arts : Art History , 2005 Art History New Mexico State Universtiy - Las Cruces, NM Skills budgets, budget, concept, clients, materials, meetings, presentations, pricing, procurement, sales, specification, spreadsheets | DESIGNER |
ACCOUNTANT Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Knowledgeable in QuickBooks, SQL, SAP, and AS400 Highly proficient in Microsoft Office, including Microsoft Word, PPT, Microsoft Excel II and Access III Experience November 2013 to Current Company Name City , State Accountant Sources items through the compilation of vendor information and bidding processes Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Creates auditing processes for inventory management Selects bank statements randomly to ensure that disbursements where authorized and signed by two individuals Ensures three way matches of requisitions, purchase orders, and good receipts Performs data analysis on bank statements to ensure that all reconciled items are processed in a timely manner Audits the database demographic to better understand clientele of the company and to maximize customer satisfaction level Completes month-end journal entries and month-end reports. Prepares bank reconciliations and ensures all reconciling items are resolved in a timely manner Organizes monthly, quarterly, and annual financial statements. September 2010 to May 2013 Company Name City , State QA/Mobile Software Tester Worked specifically with different accounting and business software including French ones Audited the testing process to enhance quality, cycle time effectiveness, and accuracy Identified correctness, completeness, security, and quality of various accounting packages Isolated and reported localization and functional bugs for certification programs Developed test plans, and organize and lead testing activities for new and existing releases Conducted regression, security, and smoke testing. April 2006 to January 2010 Company Name City , State Procurement Specialist Served as the lead buyer for sixteen plants across the United States and Canada Interacted in French with plants located in French Speaking regions Montreal, Quebec, Viau etc. Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Handled customer service management (CRM) inquiries from clients and vendors Performed monthly audits to ensure requisitions and purchase orders' accuracy Reviewed audit results with clients and team members to improve productivity and affectivity Provided day-to-day management of sourcing initiatives within cross-functional team Ensured three-way matches of requisitions, purchase orders, and good receipt Utilized strategic sourcing approach to create operation processes for clients and vendors Handled new clients implementations, integrations, and trainings from legacy AS400 systems to SAP Oversaw high-priority accounts which considered opting out of their contracts, worked with them on an individual basis to meet or exceed their expectations Prepared bid requirements, solicited responses, analyzed responses, prepared recommendations, and negotiated contracts to enhance efficiencies and reduce costs Administered back order reports for plants and expedited customer requests as needed. August 2005 to April 2006 Company Name City , State Freight Planning Contact Provided export documents for the DuPont International hazardous department Coordinated logistic arrangements, port-to-port, port to point, and point to point Managed clients' travel arrangements to South America, Europe, and Asia Conducted itinerary changes for clients from port to destination points Coordinated logistic arrangements, providing customer services and timely communications Responded to and resolved request or inquiries from internal and external teams. Education 5 2015 La Salle University City , State Fraud and Forensic Accounting Fraud and Forensic Accounting 5 2011 University of Phoenix City , State Accounting MBA Accounting 5 2005 Pennsylvania State University City , State Business Economics , International Business and French Structural Economics and International Relations Bachelor of Science Business Economics , International Business and French Structural Economics and International Relations 5 2005 Paris Chamber of Commerce City , France 12 2011 FMA Institute City , State Certified Nonprofit Accounting Professional (CNAP) Languages Fluent in French Skills Accounting, approach, AS400, auditing, bank reconciliations, competitive, contracts, CRM, clientele, clients, customer satisfaction, customer services, customer service, data analysis, database, financial statements, French, Fluent in French, functional, inventory management, Access III, Microsoft Excel II, Microsoft Office, Microsoft Word, pricing, processes, Speaking, quality, QuickBooks, reconciling, SAP, SQL, strategic, travel arrangements | ACCOUNTANT |
ROUTE MANAGER Summary To obtaining a position in a company that will allow me to better use my skills and knowledge to advance the performance and profitability of that company. Goal oriented, self-motivated with twenty years of experience as a Supervisor/Manager of personnel, products, and budgets. Driven to tackle projects that advance the organization and build collaboration/teamwork among peers and subordinates. Leader of the consistently, number one ranked office for the MasTec Money sales program. Major strengthens include demonstrated track record of honesty, integrity, and loyalty; sound leadership; excellent communication skills; strong team player; advocate of self-efficacy; attention to detail; highly organized; proficient planner. Highlights Operations management Inventory control Supervision and training Procedure development Analytical Team building Multi-site operations Staff retention Sound judgment Calm under pressure Relationship building Systems implementation Troubleshooting and problem solving Dedicated Client relationships Contract management Accomplishments Leadership Served as a Regional Trainer when C ontinuous I mprovement M anagement S ystem was introduced to the company. Business Development: Successfully grew business by [action]. Project Management: Initiated [project] which resulted in [positive outcome]. Experience Route Manager January 2002 Company Name － City , State Built a steady repeat customer base by providing a quality product and exceptional customer service. Maintained inventory levels along with current product knowledge daily. Completed daily reconciliations, recorded and made deposits of up to $1500. Site Manager January 2007 to Current Company Name － City , State Analyze reporting data to identify areas of opportunity and provide solutions to maximize performance potential and profitability. Manage daily operations of assigned DMA's to include personnel, overtime, inventory control, work load, usage of resources, cost control, and building and fleet maintenance. Communicate daily with Business Intelligence and RDO to maintain compliance with performance matrix to include technician schedules, skill packages, and a balanced work load. Coach, mentor, and direct team members of varying levels of experience in support of departmental objectives. Evaluate team members, making recommendations for improvement and implementing training as needed. Ensure adherence to company safety guidelines through education, training, and monitoring of daily in-field performance. Technician Supervisor January 2005 to January 2007 Company Name － City , State Monitor and manage technician productivity to ensure compliance with MasTec and DirectTV policies and procedures. Collaborate with Fleet Manager to ensure compliance with MasTec policies and procedures to include motor vehicle, personal injury, and damage claim investigations and associated paperwork. Communicate daily with multiple leadership teams to ensure proper allocations of time, materials, and resources to accommodate business needs. Facilitate technician training and development and provide evaluations based on quality inspections and in-field observations to advocate improvement and success. Lead Technician January 2002 to January 2005 Company Name － City , State Responsible for customer satisfaction, training of employees, inventory control, routing of daily work, and overall teamwork among employees. Provide satellite installations and service work for DirecTV customers. Conduct quality control inspections on installations and service work done by all technicians. Production Manager January 2000 to January 2002 Company Name － City , State Maintained a $1.5 million dollar budget and managed plant operations of 35 employees in seven departments through hiring, firing, payroll, training and developing job skills. Controlled the processing of 80,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts. Coordinated contracting issues with vendors daily. Assistant Operations Engineer January 1998 to January 2000 Company Name － City , State Specialized in company wide inventory management and control through the design of computerized stockrooms and assisting in software design upgrades. Revised departmental infrastructure and individual job functions. Developed standards of measuring and evaluating job performance and efficiency. Supervised training and development of employees to maintain stockrooms. Managed monthly projects averaging $150,000 to include building stockrooms, hiring and monitoring contractors and negotiating with vendors. Assistant Plant Manager January 1994 to January 1998 Company Name － City , State Managed $5 million plant operations and supervised 40 employees. Controlled the processing of 100,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts. Served as Safety Committee Chairman, insuring OSHA compliance. Supervised maintenance employees and maintained wastewater operations within guidelines of state and local regulations. Education Associate : Applied Science Industrial Management , 1 1998 Del Mar College － City , State Applied Science Industrial Management Skills budget, Business Intelligence, Coach, cost control, customer satisfaction, customer service, firing, hiring, inventory, inventory management and control, inventory control, leadership, materials, mentor, negotiating, payroll, personnel, policies, quality, quality control, RDO, reporting, routing, Safety, software design, teamwork, technician, upgrades | APPAREL |
FLIGHT MANAGER Summary I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled in MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 to Current Company Name Flight Manager Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client. Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities. Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues. Train, mentor and act as a resource to new team members. Collaborated with leadership to create new communication tools for faster and more effective communication between departments. January 2012 to January 2013 Company Name Sales Associate Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication. Hired as a permanent employee after being hired to seasonal help resulting from high productivity. Independently designed store visuals using guidance from corporate standards. January 2009 to January 2013 Company Name Front Desk Coordinator Responsible for proving customer service, database instruction and fielding phone calls. Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents. Education 2013 Kent State University Bachelor of Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management | AVIATION |
MAINTENANCE SPECIALIST/TECHNICIAN Summary Military veteran and journeyman electrician seeking to retain current position as a maintenance specialist at TWPC. Served four years active duty in a role of increasing responsibility and one year as a maintenance specialist at TWPC. Have prior experience in logistics and embarkation management, electronics troubleshooting, electrical maintenance and preventative maintenance. Effective communicator and leader in the work areas. Highlights Basic, Calibration, conversion, DC, Electronics, frame, Leadership, Logic, logistics, mathematics, office, Radar, reading,
Safety, FM, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication Experience Company Name City , State Maintenance Specialist/Technician 09/2014 to Current Company Name Logistics & Embarkation Rep 10/2013 to 07/2014 Prepared and shipped about 250 metric tons worth of military equipment on numerous operations to countries such as Australia, Thailand and Guam. Equipment had to be tied down at certain points and sometimes in complex ways to ensure proper restraint when loaded on an aircraft. In charge of three Marines who occasionally were deployed to other countries. Never missed a time frame for any of the 13 operations that we participated in. Provided cleaning supplies, office supplies and other miscellaneous items for an entire squadron. Without that support, the squadron would not have been able to operate. Company Name Aviation Electronics Technician 09/2011 to 10/2013 Operated on and repaired around 200 pieces of gear used in F-18 fighter jets, EA-6B Electronic counter- measures jets, or AV-8B close ground support jets. Troubleshot components such as capacitors, resistors, diodes, switches and transistors on circuit boards that went into many different pieces of gear. Troubleshot and repaired several Reconfigurable Transportable Consolidate Automated Support System RTCASS) benches, which were used to test all gear that is used in the military jets. Accomplishments Became the Safety-supervisor for work center of 63 Marines. Managed and supervised 12 Marines that performed maintenance on equipment, and three Marines that performed logistics and embarkation operations. Coordinated set up multiple events for an entire squadron of about 500 Marines. Supplied entire same squadron with supplies for daily operations. Education CONSOLIDATED AUTOMATED SUPPORT SYSTEM (CASS) ADVANCED MAINTENANCE/CALIBRATION
INTERMEDIATE MAINTENANCE October 2011 City , State Top 10% of class Upon completion of the course, became able to program, debug, install, and verify the effectiveness
of a software package (ATLAS) used to provide a consolidated response to testing requirements in an intermediate
aviation repair shop; and operate and repair a pneumatic generator, a device used to simulate air pressures experienced
by an aircraft during flight. DIPLOMA November 2010 Sequoyah High School , City , State GPA: Top 10% of class Top 10% of class Top 10% of class Advanced Electronics and Components - Pensacola, Florida Top 20% of class Upon completion of the
course, became able to perform mathematics for analysis of AC/DC circuits; understand and troubleshoot digital logic
circuits; perform troubleshooting of AM and FM RF systems; and troubleshoot transmi ers and receivers and antennas
and waveguides. HIGH POWER DEVICE TEST SUBSYSTEM/RADAR INTERMEDIATE MAINTENANCE August 2011 Common Core Intermediate Maintenanace , City , State Top 10% of class Upon completion of the course, became able to perform both scheduled and unscheduled maintenance on an automated support system used at an intermediate level electronic repair facility. Top 10% of class Upon completion of the course, became able to operate, test, and perform maintenance on the high power device test subsystem using applicable operational test program sets. Military Schooling: September 2011 Fundamentals of Digital Logic by Correspondence Upon completion of the course, became able to recognize number system organization and arithmetic operations found in digital system; fundamental logic elements and functions of digital systems, i.e., AND, OR, NAND, and NOR gates; and electrical representations of logical functions. The student will be aware of monostable and bistable effects of flip flops and the use of flip-flop circuitry in the serial counting function, parallel shift operation, parallel to serial, and serial to parallel conversion. The summarize, upon completion, the student is prepared to learn troubleshooting techniques and schematic reading of digital systems using integrated circuit logic chip gates, flip-flops, latches, and shift registers. RTCASS AN/USM702 OPERATION AND MAINTENANCE Skills Basic, CALIBRATION, conversion, CPR certified, DC, Electronics, frame, Leadership, team leader, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, Security Clearance, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication | AVIATION |
SCHOOL SUCCESS ADVOCATE Accomplishments YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building. Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences. Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence. Experience 01/2015 to Current School Success Advocate Company Name － City , State Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment. Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences. Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services. Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff. 01/2014 to 01/2015 Latino Mentor Program Coordinator Company Name － City , State Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Académicos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development. Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits. Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential. Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Edúcate Conference and the annual César E. Chávez Leadership Conference. 01/2014 Civic Engagement Intern Company Name － City , State Organized and managed Causa's volunteer engagement and voter registration. Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters. Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration. 01/2013 to 01/2014 Bilingual Writing Tutor Company Name － City , State Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal. Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar. Administrative: managed registration records and tracked student attendance. Education 2014 B.A : Environmental Humanities Politics Whitman College － City , State GPA: Magna Cum Laude GPA: 3.815 Environmental Humanities Politics Magna Cum Laude GPA: 3.815 2013 INTERNSHIPS
Causa, Portland, OR
Community Engagement Intern, 2014
Fundación Ecológica Arcoiris, Loja, Ecuador Whitman College GPA: Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015 Personal Information Can speak to my dedication to social justice and knowledge of Border politics) Skills academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops Additional Information Can speak to my dedication to social justice and knowledge of Border politics) | ADVOCATE |
CUSTOMER SERVICE ADVOCATE II Summary Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance. Highlights Exceptional communication skills Filing and data archiving Creative problem solver Professional phone etiquette MS Windows proficient Customer service-oriented Quick learner Flexible Proficient in cash management Works well under pressure Credit card processing Appointment setting Advanced clerical knowledge High level of accuracy Strong account analysis skills MS Office expert Self-sufficient Committed to maintaining data integrity Excellent time management skills Independent worker Detail-oriented Computer proficient Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert CES System Claims Experience SEIN SEIU FIPS PIRS Aclaims Ebill Call Center Experience Customer Service Advocate II October 2014 to March 2015 Company Name － City , State I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information. I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance. Customer Service Representatives November 1998 to September 2014 Company Name － City , State Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter. Education High School Diploma : Education. I Coastal Carolina University － City , State , US High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations. My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school. Skills Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU | ADVOCATE |
HR COORDINATOR Summary Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects. Highlights Employee relations Compensation administration Personnel records maintenance New hire orientation Hiring and retention Training and development Compensation/payroll Staffing and recruiting professional Off-boarding Interviewing expertise Performance management strategies Benefits administrator Employment law knowledge HRIS applications proficient Employee handbook development New employee orientations Human resources audits Maintains confidentiality HR policies and procedures expertise Human resources management Excellent interpersonal and coaching skills Certified Professional Human Resource Management Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Led the Staffing Planning Committee for [Number] years. Introduced the first passive Open Enrollment process. Experience 03/2013 - Current Company Name - City , State HR Coordinator Manage the recruitment, selection, and staffing process for full time employees. Manage the employee orientation and onboarding process for full time employees. Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information and benchmarking. Develop, administer and manage personnel policies, procedures and programs for the City. Advise managers, supervisors, and employees on labor contract, employment law, and policies and procedure matters. Respond to inquiries from managers, supervisors, and employees, investigate complaints, and provide for conflict resolution. Works with departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc. Completes duties related to compensation, benefits, and performance management. Manage the City's safety and workers' compensation processes. Serve as Chair on the City's Benefit, Safety, and Wellness committees; provide direction to committees; ensures compliance with mandated safety training; develop wellness and safety programs to meet strategic goals of the City. Develop procedures for managing employee leaves of absence and light duty. Administer leave of absence programs to include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc. Ensure compliance with employment law and related regulations. Conduct research; prepare reports and recommendations on complex issues and projects. Lead special projects related to human resources initiatives, including software and technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc. 11/2012 - 12/2012 Company Name - City , State Independent HR Contractor Assisted Human Resources on internal employee website mapping project. Site is used for employee benefits as well as company information. Assisted Human Resources on internal employee website mapping project. Site is used by Room & Board sales staff. 04/2005 - 07/2010 Company Name - City , State Human Resource Assistant/ HR Generalist Screened applicants for internal and external positions, coordinated and prepared interview schedules and information packets, sent offer letters, and verified paperwork. Staffed all contractor positions as well as facilitated orientation for all contract employees. Conducted new hire orientations for all new employees. Worked with all levels of management on Employee Relations issues. Conducted exit interviews and processed required termination paperwork and presented common themes to upper management. Provided training and communication to employees on HR programs, benefits, processes and other employment related issues. Administered leaves of absence, short term disability, and worker's compensation. Managed tuition reimbursement program. 11/2003 - 10/2004 Company Name - City , State Receptionist/Administrative Assistant Maintained the corporate phone list, Equal Employment Opportunity information, bus pass, and stamp inventories in Microsoft Excel; ordered and approved all office supply orders. Coordinated with Memorial Blood Centers to promote and recruit for the NRG/ATT Blood Drive within the company. Maintained security of the workplace by overseeing the security badge process. Assigned numerous special projects and completed projects upon deadlines. Education 2012 Keller Graduate School of Management City , State MBA : Human Resource Management Human Resource Management 2002 University of North Dakota City , State B.A : Communications Communications Skills benchmarking, benefits, conflict resolution, direction, Employee Relations, , performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic, training programs, | HR |
FINANCIAL ANALYST INTERN Skills Financial Planning & Analysis, Analytical skills, Forecasting, Portfolio & Wealth Management, Financial Reporting, Business Analysis, Financial Consulting, Quantitative Analysis, Market Research, Financial Modelling, Project Management, Strategy, Operations, Risk Management, Corporate Finance, Global Finance, Product Management Slabware, Quickbooks, Busy LS, Microsoft Office, Microsoft Excel, Mutual Funds, Alternate Investments, Real Estate Funds, Mortgages, Consumer Loans, Insurance, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook Experience 05/2017 to 08/2017 Financial Analyst Intern Company Name － City , State Augmented company profits by 25% by conducting a detailed financial analysis and refining the budgets and forecasts. Analyzed company financial reports to make recommendations for revenue generation and cost reduction. Reduced 30% costs by designing financial process tools, and implementing pricing strategies for process improvement. Spearheaded and led due diligence for Acue Marmonite's international projects in India, identifying key risk factors and forecasting investment viability and educated the senior management about the project NPV. Developed innovative financial tools to simplify Business Requirement Documentation (BRD's), which helped record-keeping, understanding client business and expanding client relationships. 11/2015 to 07/2016 Manager Company Name － City Retail Banking - Affluent Business. Amplified the high net worth client portfolio from USD 16 million to USD 18 million in less than 9 months. Recommended customized product portfolios to high net worth clients through financial planning and investment analysis resulting in average client portfolio growth up to 27%. Administered regulatory and procedural compliance to ensure adherence to proper accounting procedures. Advised clients about global trade, designing customer centric propositions for hedging and mitigating risk. 09/2013 to 10/2015 Senior Advance Wealth Manager Company Name － City Retail Banking, and Wealth Management. Increased total portfolio value by USD 5 million, making it the largest in the region. Assessed client's financial objectives and risk profiles, identified investment opportunities, and prepared customized recommendations for asset allocation. Exhibited leadership capabilities by supporting, training and mentoring a team of wealth managers. Achieved highest personal loan sales figures for the year 2014 within the region. 04/2012 to 08/2013 Deputy Manager Company Name － City Enhanced portfolio value from USD 0.65 million to USD 1.05 million by acquiring new clients in the region. Boosted portfolio growth by 18% by analysing high net worth client portfolios, and advising tailed investment solutions. Exceeded bank's budgeted portfolio growth expectations by 34%. Carried out non-resident operations in the branch and implemented the retail Foreign Exchange (FX) Rated in TOP 40 mortgage sales performers award PAN INDIA within 5 months of joining Axis Bank. Fast-tracked to the position of Senior Wealth Manager within 15 months of joining HSBC. Received 'Dynamo' award for outstanding performance and commitment to fairness and integrity (HSBC). Ranked first among wealth managers in the HSBC Delhi region (Aug '14). Received 'Outstanding Performer' award. Ranked first for following Compliance and AML Practices for Operational Excellence in HSBC (2014). Education and Training Dec 2017 Master of Business Administration : Financial Analysis and Investments University of Connecticut School of Business － City , State Financial Analysis and Investments STEM - qualifying for 36 months OPT)
*Vice President - Marketing & Finance for UConn Graduate Consulting Club
*Student Consultant and Team Lead to CT based Start-up
*Winner of the Cigna Strategic Investment Case Challenge Jun 2010 Bachelor of Arts : Economics Sri Venkateswara College, University of Delhi － City India Economics Skills accounting, Analytical skills, Banking, budgets, Business Analysis, Consultant, Consulting, Corporate Finance, cost reduction, client, clients, designing, Documentation, due diligence, senior management, Fast, Finance, Financial, financial analysis, Financial Planning & Analysis, Financial Consulting, financial planning, financial reports, Financial Reporting, Forecasting, Foreign Exchange, Funds, Insurance, investment analysis, Investments, leadership, Team Lead, Market Research, Marketing, mentoring, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, pricing strategies, process improvement, Product Management, Project Management, Quantitative Analysis, Quickbooks, Real Estate, record-keeping, Requirement, Retail, Risk Management, sales, Strategy, Strategic, Wealth Management | BANKING |
CONSULTANT Profile A highly accomplished, skilled and talented Consulting manager with a thorough understanding of the Software development Life Cycle and a proven track record of successfully providing overall direction to project teams and managing client relationship. Professional Experience Consultant , 01/2001 to 11/2014 Company Name － City , State Led a data migration project for a client P & C insurance company from a legacy client server insurance system with a relational backend to a n-tiered insurance system which involved the entire gamut of activities from defining requirements, selecting the application tool suite to use for the data migration, performing data mapping and gap analysis, designing the technical approach, performing the necessary business analysis, engaging with the target system vendor technical leads to ensure structural compatibility, developing the transformation, testing the transformation all the way to the upload into the target system, supporting the UAT and creating a deployment plan Led and managed the design, development and implementation of a Billing module of a P & C system to support a change in the lockbox financial institution Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company to enable the organization to underwrite business in additional states. This CL Expansion effort is expected to capture 1.5% of the commercial lines market in each additional state (about $35,000,000) by the end of 2011 Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Led client efforts to support external IS audit conducted by Ernst & Young Led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system. Conducted an internal practice-wide training to prepare other teams to undertake such print solution development efforts for other P & C clients Led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Assisted the IT Director at a client company in migrating their existing legacy system to the POINT IN system. This was a full service engagement that included, analyzing and determining the hardware requirements for the selected system, negotiating the hardware purchase (saved the client over 40% on the original hardware purchase price), overseeing the hardware installation, developing the UAT plan, overseeing the UAT, advising and assisting the clients' IT Director on the project. Conducted an analysis of the popular CRM software packages and presented the findings to the clients' senior management team as part of an effort to facilitate their selection of a CRM package Technically led the design and development of an Imaging prototype system Provided technical leadership in re-designing the Guy Carpenter report to ensure accuracy and better data processing Provided technical leadership for migrating a Commercial lines system to a new payment vendor Provided production support on several client engagements Mentored junior level staff on several system development efforts Provided expertise and oversight in the development of marketing collateral Participated in a technical advisory role in determining the feasibility and the subsequent techno-business analysis of implementing an e-bill presentment module for a personal lines system which involved a lockbox vendor replacement. Software Engineer , 01/2000 to 01/2001 Company Name － City , State Designed, developed and tested insurance applications. Maintained existing insurance applications. Sr. Applications Analyst Programmer , 11/1997 to 12/2000 Company Name － City , State Designed, developed and tested applications using Centura/SQL Windows as the frontend and Oracle as the backend. Translated business requirements into technical specifications. Formed a part of the core group on several teams for customizing and deploying the company's base P & C Insurance system Implemented Aviation, Tourism and Garage Liability lines of business for Sul America using Centura as the front end and Oracle as the back end. Implemented Lead and Asbestos as well as Engineering lines of business for Zurich American using SQL Windows as front end and Oracle as the back end Formed a part of the core group of a successful team that implemented an insurance/auto-warranty system for General Motors Corporation using Centura Developer for the front-end and Oracle as the back-end Participated in responding to RFP's as an SME Led the conversion of a 16-bit WPC (P&C Insurance) system as a technical advisor to its 32-bit version Mentored junior level staff on application development efforts. Education Master's degree : Computer Science , 2000 University of South Carolina － City , State , USA Computer Science Bachelor's degree : Physics , 1992 Gujarat University － City , State , India Physics Accomplishments Cross functional leadership and management: Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company that was aimed at capturing 1.5% of the commercial lines market in each state (about $35,000,000) by the end of 2011 Process migration leadership: Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Application audit support: Led clients' effort at supporting an external IS application audit conducted by Ernst & Young Leadership in Application Design, Development and Deployment: Technically led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system. Leadership in the design, development and deployment of compliance software: Technically led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Leadership in data migration from a client server to an n-tiered system: Led a data migration project from a legacy client server insurance system with a relational backend to a n-tiered insurance system. Skills Adobe suite, application development, approach, Assembler, Billing, business analysis, C, Carpenter, CL, client server, hardware, hardware installation, conversion, CRM, client, clients, data migration, data processing, Database, Delphi, designing, senior management, financial, functional, HTML, Imaging, Insurance, Languages, leadership, Director, market, marketing collateral, Access Basic, Office, MS-Office, MS-Project, Windows, Windows 2000, negotiating, Operating Systems, Oracle, Developer, Pascal, processes, Programming, RFP, SQL Server, SQL Windows, UNIX, Visio, Visual Basic | CONSULTANT |
OWNER/OPERATOR Summary High-performing executive with in-depth knowledge of business operations at all levels. Proficient in sales, budgeting, and customer relations. General Manager of an elite gym. Responsible for sales goals, daily operations, member retention, hiring and developing staff. Client-focused Personal Trainer for over 22 years with an emphasis in human development and performance. Highlights Sales new/existing - Interpersonal and organizational skills Leadership/communication skills - Small business development Client account management - Commitment to quality and service Profit center development Core Accomplishments Business Development: Successfully started and grew a functional training facility to gross revenues of 325,000 annually. Developed into a general manager for leading fitness company responsible for annual budget $XXXM Hired and managed health and fitness professionals for multiple facilities. Marketed, built and maintained personal clientele base. Participated in community events and fundraisers. Traveled and competed as a professional fitness and physique athlete. Staff Development: Educated new hires on sales, budgets, fitness assessment, program design and equipment overview. Educated and enforced policies, procedures and responsibilities for each job position. Customer Service: Ensured superior customer service/retention by being reliable, professional and obtaining goals for clients. Able to handle customer service issues for leading fitness company and retain members/clients. Financial Management: Personally responsible for developing and achieving budgets. Responsible for entire staff achieving sales quotas on a daily, weekly and monthly basis. Monitoring vendor expenses for operations. Accomplishments Successfully started own business. Worked from an hourly employee to being General Manager of leading fitness company. IFBB professional fitness athlete. Experience 06/2006 to 08/2015 Owner/Operator Company Name － City , State Started and managed the premier functional training studio in Orange County, CA. Trained clients one-on-one to achieve health and fitness goals. 01/2002 to 06/2006 General Manager/Master Trainer Company Name － City , State Managed leading private personal training studio in Orange County, CA. 02/1997 to 10/2001 General Manger Company Name － City , State Developed within each department (group exercise, personal training, sales, operations). until promoted to upper management. Education 1996 Masters : Exercise Science
Human Performance Emphasis University of Wisconsin － City , State Exercise Science
Human Performance Emphasis 1994 Bachelors : Exercise Science University of Wisconsin － City , State Exercise Science Strength and Conditioning Emphasis Skills Sales & accountmanagement Budget development and achievement Interpersonal communication skills Client retention, customer service Leadership, organizational skills Comprehension of policies & procedures Business, self development, staff development Financial management, general manager | FITNESS |
DIRECTOR OF MARKETING, COMMUNICATIONS AND IT Core Accomplishments Initiated a student leadership development program a student leadership development program resulting in graduates in position of decision-making responsibility . CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host of "Outlook on Agriculture" Weekly Radio Show on KPVU 91.3FM and Sirius XM HBCU Channel 142 Experience 02/2013 to Current Director of Marketing, Communications and IT Company Name － City , State Develop strategies based on knowledge of policy, nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program, Cooperative Agricultural Research Center and Academics. Manage the College's internal and external communications systems in conjunction with university's public relations, press and marketing communications units in the public and private sector. Assess and translate materials into print, online and social media. Create systems and procedures that maintain and manage contact lists of associates and prospective associates; implement event registration procedures and develop systems to expand customer relations. Attend and actively participate in College Advisory Board meetings, committee meetings, conference calls and functions. Advise the office of the Dean on matters important to stakeholders relating to the College. Provide leadership in executing marketing communications, strategic planning and public relations activities for a staff of 8 employees. Program Specialist Company Name － City , State Community and Economic Development, Cooperative Extension Program, CAHS. Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies. Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders. Provided marketing expertise in e-media productions such as radio and television programs as well as social media solutions and other online publications. Supervised a staff of students providing them guidance through mentorship in marketing, customer service, business operations and professional development. 01/2003 to 01/2012 Web Developer Company Name Consulted with customers to perform needs analysis, determine project scope and define problem solutions that focus on increasing client revenue and ROI. Developed statements of work for project proposals to acquire new accounts. Designed various types of e-media including retail e-commerce sites, content management systems and web portals. Developed marketing content to include design layout, copy, graphic art and various electronic media productions. Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design. Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15-20 cohorts per session. Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement. Performed Interim Department Chairperson duties including management of a staff of 10 full and part-time instructors, preserved student retention goals and addressed various issues concerning student development and general classroom concerns. Education and Training 2015 LEAD21 Executive Leadership Program The University of Georgia 2008 Masters of Business Administration (MBA) : Marketing University of Phoenix Marketing 1998 Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University 1994 Bachelor of Science : Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design Skills Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market and trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written Additional Information AWARDS AND RECOGNITION
2016 Gold Level Award for Print Publication
2016 Bronze Level Award for Electronic Audio Media Production
2014 ADDY Award for Advertising Creative Excellence
2013 Multi-media Storyteller Award*
2012 Distinguished Service Early Career Award
2011 Multi-media Storyteller Award
Conference Speaking Topics: *
Cyber-Media in the Digital Age*
Marketing Extension for the 21st Century*
Strategic Planning | AGRICULTURE |
PRODUCT SPECIALIST Professional Summary Seeking a full-time opportunity that relates to Business Administration Core Qualifications Critical thinking Eye for detail Effective multi-tasker Verbal communication Territory growth Business development Strategic planning Time management ability Experience 10/2015 to Current Product Specialist Company Name － City , State Checked in vendors Changed and verified prices Created and tested promotions Emphasized fast, friendly customer service Offered product recommendations when appropriate 10/2014 to 10/2015 Sales Representative Company Name － City , State Cold-called prospective customers to build relationship Maintained productive relationships with existing customers through exceptional follow-up after sales Delivered products to customers in timely manner Established new customer accounts Evaluated competitors and performed market research Achieved monthly sales goals 05/2014 to 05/2016 Fitness Coach Company Name － City , State Suggested exercise modifications to individual students to avoid strain and injury Encouraged members to continue attending group fitness classes Corrected dangerous movements and suggested alternate exercises Talked one-on-one with members about their fitness needs and eating habits 11/2009 to 10/2014 Assistant Manager Company Name － City , State Executed cash transactions quickly and accurately Greeted all customers Oversaw overnight store operations, including staff assignments and production lists Delegated tasks to team members to optimize productivity Supervised 5-7 employees per shift Ordered and shelved weekly sale items for customers Developed positive vendor relationships Verified inventory counts Bookkeeping back-up Education November 2015 Business Administration AIB College of Business － City , State Business Administration May 2014 Business Administration Des Moines Area Community College － City , State Business Administration Personal Information Place of Birth: Pella, Iowa Date of Birth: March 16th, 1993 Present Resident in Knoxville, Iowa Sex: Female Status: Married Hobbies: Travel, Hiking, Biking, Reading, Writing Skills Microsoft Office (Word, Excel, Outlook, and PowerPoint), great organizational skills, self-starter, excellent problem solver Additional Information Volunteer Work (March 2015 to Current) Marion County Humane Society, Knoxville, Iowa walked dogs worked on obedience training | FITNESS |
AGRICULTURE ADVISOR AND LANGUAGE OFFICER Professional Summary I successfully completed the 4-years course in Agriculture from Nangarhar Agriculture Faculty in 2002 and have studied English and computer software program for 15 months, at Oxford English and Computer Center Jalalabad City. I worked as Agriculture Advisor - Language officer with provincial Reconstruction Team U.S.A for Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office and as part of work mandate have gained: Familiarity and good relationship with local authorities, Members, of provincial Assembly and directorates of line Ministries. Participated in different meetings i.e. (Provincial Development Council, Private sector development, Technical working Group) meetings held at Provincial level to improve life standards of our community and bring prosperity through implementation of developmental programs. Filed visit, Collection of Agriculture data, Monitoring of Agriculture Projects. In addition, I have a valuable experience of working as an Agriculture Coordinator which gave me an opportunity as part of Management body to: Establish adequate support at the community level for the project policies and activities to ensure community participation at all levels. Traveled to different districts and provinces of the country. Identify weaknesses and problems during the implementation process and propose appropriate solutions to avoid conflicts (Social, Political, and Cultural). Attended 3 months training on Agriculture New technology in U.S Kansas State. Furthermore, I have participated in several trainings and Seminars inside and outside the country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building and training workshops on various subjects for Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands on trainings, Communication skill, and many other Food safety and sanitation related issues and have delivered many constructive Presentations on different Occasions. Since I have good knowledge of my society and a valuable experience of work at different managerial levels national and international organizations, working in Community Development, Capacity building, Agriculture, Marketing and business, I believe I am qualified for the mentioned Position. Core Qualifications Microsoft package (Word, Excel, power point)
Installation, internet related tasks, English/ Pashto/Dari typing. Experience Jan 2016 to Jan 2016 work as Language officer with IPCB-S , international police coordination board Kabul Afghanistan. Responsibilities: Performing translations from English to Pashto/Dari of various documents (Presentations, letter, reports, minutes, etc). Simultaneous translations in IPCB-S meetings. Undertaking any other tasks required by the Head of IPCB-S. Agriculture Advisor and Language Officer Jan 2016 to Jan 2016 Laghman PRT/ADT. Responsibilities: Establish and maintain strong coordination and good communication channels with governmental as well as non- government organizations, working for growth of the private sector of Afghanistan. Worked strategic planning with DAIL Office. Assist DAIL (Department of irrigation, Agriculture, and livestock) staff for annual planning. Attend and represent PRT/ADT in relevant meetings and workshops out of the organization at provincial level. Preparing Module need assessment based. Arrangement of Training plan and Materials for Nangarhar university Agriculture students. Assist and guide DAIL research department in needs assessments. Assist the DAIL research department in assessing the needs of staff for short, medium and long term trainings. Cooperate closely with DIAL (Department of irrigation, Agriculture, and livestock) office staff in technical and managerial affairs. Train Nangarhar university Agriculture faculty students, practically in the field. Train women affair department staff and poor family regarding home gardening and kitchen gardening. Translate Agriculture guidelines and project technical formats in to local languages as required. Prepared training materials to DAIL staff and farmers. Provincial Manager Jan 2013 to Jan 2016 work as with BRAC Education Program for Afghanistan Responsibilities: Prepare and implement plan for concerned areas and implement the concerned project activities according to the approved annual work plan. Supervise the staff and schooling activities in the concerned areas according to the plan. Take special steps for the development of the female staff. Build positive and competitive mindset of the staff. Overall responsible for preparing and submitting all kinds of reports to central office and communicate coordinate with related provincial level offices. Take necessary steps for enhancing the capacity of the staff in order to administer the all project activities effectively. plant protection Manager Jan 2002 to Jan 2004 Company Name Provided improved seed to farmers. Worked with farmers on the field to control plant disease. Gave refresh courses about plant disease to farmers. Record all plant diseases reports, from all districts. Managed all state Agriculture properties, for cultivation. Education B.Sc. (Hons) degree , Agriculture 2002 Nangarhar University Agriculture 1997 Baccalaureate from Nangarhar High School Afghanistan Accomplishments Driving of small vehicles Courses: Attended training on Agriculture New technology, U.S.A Kansas state. Studied up to Advance two in Oxford English language center, Jalalabad Teacher training program in Oxford English language center, Jalalabad Conversation class in Oxford English language center, Jalalabad Travels and visits: To Kansas state America, as member of an official delegation to participate in a workshop on improvement of Agriculture and delivered a presentation of Afghanistan Agriculture, on October 2010. I have received Recommendations, and appreciation letters from different government and non-governments organizations for the good performance. Personal Information I submit my C.V for your kind Consideration and hope to hear from you for an interview.
Best regards, Languages Fluency in Pashto, Dari, English, and ordo Skills competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops Additional Information I submit my C.V for your kind Consideration and hope to hear from you for an interview.
Best regards, Fayaz Ahmad Sardar
Personal information:
Married status: Married
U.S.A Green Card Holder | AGRICULTURE |
HEALTHCARE ASSOCIATE Summary Energetic, resourceful, and results-driven professional .Skilled at working effectively both independently and collaboratively as part of a team within fast-paced environments to complete projects and responsibilities while adhering to deadlines and quality standards. Skills EPIC, Microsoft Office Suite (Word/Excel/PowerPoint), Healthcare Systems, Insurance/Billing, Sorian Scheduling, Health/Medical Records, Research, Reports, Databases, Data Analysis, and PCs/Windows Applications Experience February 2002 to Current Company Name City , State Healthcare Associate Maintain full responsibility for demonstrating initiative, strong leadership and communication skills, and medical and healthcare knowledge to support efficient and productive day-to-day operations. Directly accountable for a diversity of patient/unit support activities including scheduling and discharge, coordinating admission packages, arranging transportation, completing unit work orders, maintaining inventory, and preparing patient unit census. Monitor and improve individual performance in all areas to ensure adherence to the highest levels of customer/patient service, productivity, efficiency, leadership, teamwork, and work quality at all times. Excellent capacity to meet deadlines, build rapport with individuals from diverse backgrounds, and to support practice objectives by facilitating an environment that consistently achieves/exceeds expectations. Responsible for maintaining professional and courteous communications, demeanor, and interactions with patients and medical staff while continuously seeking ways to provide value-added service and support. Maintain files, documents, databases, and records to provide highly reliable information quickly and use well-developed interpersonal skills to respond effectively to both internal and external requests/inquires. Communicate clearly and effectively, use strong coordination and prioritization skills to complete work, and exercise independent judgment and decision making abilities to help facilitate smooth operations. Strong organizational, time management, and multi-tasking skills with ability to prioritize work. Use well developed interpersonal skills to work effectively with clients, co-workers, and all levels of management. Accept new assignments and responsibilities with a positive, cooperative, and team-oriented attitude. Complete all tasks and projects in the most efficient manner possible and exercise independent decision making. Recognized by management for anticipating problems, presenting effective solutions/recommendations, team collaboration and leadership, exceeding work expectations, and consistently delivering outstanding results. Education and Training American InterContinental University City , State Healthcare Management BBA Healthcare Management Training: Healthcare Finance, Risk Management, Information Systems, Management, Ethics, Policy Making Qualifications Communication skills, interpersonal skills, Data Analysis, Databases, Decision-Making, Information Systems, Insurance Verification , maintaining inventory, Leadership, Regulatory Compliance, multi-tasking, organization, Patient Care Support, Project Management, Quality, Research, Risk Management, Scheduling, Sound Strategic Planning, Teamwork, Time management. | HEALTHCARE |
ADMINISTRATIVE CLERK/ PUBLIC RELATIONS MANAGER Summary Recent Biola University Communication Studies graduate with experience in HR/ Training and Development, recruitment, billing, event planning, and education. Seeking opportunity to work in a collaborative environment to build professional experience. Education Bachelor of Arts : Major Rhetorical/Interpersonal Communication, minor Biblical Studies May 2016 Biola University City , State Communication classes tackled topics of large-scale interest and delve deep into providing legitimate arguments and proofs. Studies resulted in honing of interpersonal and public communication skills as well being adaptive. Learned to analyze human behavior, asses work culture, develop case studies, research, perform text analysis and more. Averaged 18 unit course loads while being involved in a whole host of extra curricular clubs and events. Resulting in preparation to enter any workplace. Experience Administrative Clerk/ Public Relations Manager 08/2016 to Current Company Name City , State Manages an average of three hundred active members on a daily basis. Actively engages in.... Recruitment Outreach Trainings Billing Telephone
inquiry incoming and outgoing. Organizes medium scale events. Assists all members and staff in logging sensitive information. Works directly under business owner, coaches
and other staff members to develop strong interpersonal relationships with
clients. Youth leader 02/2016 to 03/2017 Company Name City , State R esponsible for teaching an average of fifteen high school children every Sunday. Assisted youth group in leading discussion based learning and inquiry. Presented various arguments pertaining to all topics Engaged in questions of morality, ethics, and issues today. Allowed participates to formulate methods of critical thinking. Aided youth with life lessons, tools for the future, and room to explore ideas. Overall acted as tutor and aid when needed. Human Resources & Training and Development Intern 09/2015 to 06/2016 Company Name City , State Access Services Para-transit organization provides transportation to disabled community. Working directly under Metro Services Access is state and federally funded project which gives a cheap alternative to those who qualify. Operated directly under Training and Development Manager as well HR director. Created several training programs for company internal usage. Wrote multiple (RFQ)'s Request for Proposal Forms. Outreached for large scale job fair Acted as main lead for multiple Human Resources projects such as new hire employee material compilation and distribution. Updated over one hundred employee files containing sensitive and confidential information. Observed and participated in several executive meetings. Operated within several different departments within Access Services to complete whole hosts of tasks varying from Human Resources to assisting directors. Realtor Assistant 03/2014 to 06/2015 Company Name City , State Keller Williams is real estate team that handles probate, trust, and various aspects of Real Estate. Entailed various work hours spanning from Monday to Sunday. Transported sensitive information to and from law firms and Realtor Offices. Assisted in hosting open houses for possible buyers and real estate agents. Cold Called clients and handled telephone inquiry regarding details of estates. Regularly updated new client information in computer system. Worked directly under Mary Almada to complete various tasks within short period of time. Student Voice 10/2012 to 05/2014 Company Name City , State Served as a student's recruiter for Biola's Multi-Ethnic Parent Advisory Counsel. Worked directly with Provost and several departments heads to better establish recruitment goals and make necessary changes for incoming students. Personal outlook provided the counsel on social and cultural environment on campus to better target incoming students. Counsel established a effective means of communication between several department. Hosted large-scale outreach events such as community breakfasts where incoming student and parents listed to my personal outlook as well as university president, provost, and several top school officials. Participation in counsel fostered established means of communication between students, departments, and others. Resulted in better retention and aim of funds and university recruitment. Biola Ethnic Advancement Team 09/2012 to 04/2014 Company Name City , State
Responsible for traveling with B.E.A.T. team to recruit from churches, schools, and college fairs. Delivered PowerPoint presentations on behalf of Biola University. Traveled within the
greater Los Angeles region acting as Student Recruiter One of several main speakers that gave testimonials of experience at Biola. Honed public speaking skills through time and experience. Visited dozens of location and educated personal on positive reasons to attend Biola University. Apprentice Electrician 06/2012 to 09/2015 Company Name City , State As an apprentice electrical worker for Hilight Electric I replaced lights, fixed wiring, and assisted co-workers. I was responsible for loading work trucks with accurate amount of supplies to make modifications to our client's locations, which included, but no limited to, Jack in the Box, Denny's, and Pizza hut. Although it was hard labor the work required a strong memory, intelligence, and technicality. Accomplishments Millennium Momentum Leadership Developmental Institute Graduate, 2014-2015
Engaged in extracurricular course on leadership, education, and professionalism and it is one committed to increasing the number of students and young professionals in the workplace. Participated in all day once a month seminars where students would receive lectures and interact with city officials, work place professionals, CEO's and many other to enhance our networking skills and professionalism. After engaged with organization for short time was hand picked to represent Biola University as a temporary liaison. Recruited several other students for the next incoming class. Actively engaged in training and displayed professional character eventually leading to internship at Access Services. Skills Educator Social Media Recruitment Communicator | PUBLIC-RELATIONS |
ENGINEERING LAB TECHNICIAN Career Focus My main objective in seeking employment with Triumph Actuation Systems Inc. is to work in a professional atmosphere where I can utilize my skills and continue to gain experience in the aerospace industry to advance in my career. Professional Experience Engineering Lab Technician Oct 2016 to Current Company Name － City , State Responsible for testing various seat structures to meet specific certification requirements. Maintain and calibrate test instruments to ensure testing capabilities are maintained. Ensure data is captured and recorded correctly for certification test reports. Duties also dynamic test set-up and static suite testing. Engineering Lab Technician, Sr. Specialist Apr 2012 to Oct 2016 Company Name － City , State Utilized skills learned from LabView Course 1 training to construct and maintain LabView VI programs. Responsible for fabricating and maintaining hydraulic/electrical test equipment to complete development and qualification programs. Apply engineering principles to operate electrical, mechanical, and hydraulic systems to test pumps, motors, and actuators for aircraft. Work closely with Design Engineers and Lab Management to investigate performance/design issues. Completed Lean Six Sigma/5s training seminar. Assembly/ Test Technician Mar 2007 to Mar 2012 Company Name － City , State Lead technician overseeing three member crew responsible for maintaining high quality standards in a high volume production environment. Responsible for cargo door system actuators for Boeing 787 aircraft. Experience with hydraulic components that meet military and FAA regulations. Work closely with Engineering Group and Quality Assurance inspectors to resolve problems with development actuators. Munitions Systems Journeyman Mar 2003 to Mar 2007 Company Name － City , State Responsible for certifying small arms, actuation devices, bombs, rockets and other munitions items. Supervised work crews of 3-5 men while supporting USAF aircraft during Operation Enduring Freedom. Assembled rockets, bombs, and small arms for Operation Enduring Freedom. Train newly assigned personnel at Line Delivery section on transporting, loading, and delivering munitions to aircraft. Skills DasyLab, Labview, Mechanical, Electrical, Lean/5S, Hydraulic Testing, Test Stand Fabrication Education and Training Associates , Applied Science Electronics Engineering 2011 Forsyth Technical Community College － City , State Applied Science Electronics Engineering Associates , Applied Science, Munitions Systems Technology 2007 Community College of the Air Force － City , State Applied Science, Munitions Systems Technology | ENGINEERING |
SOUS CHEF Work Experience Sous Chef Jul 2010 Company Name － City , State Assisted cooks in the preparation of green salads, fruit salads and pasta salads. Worked the sauté and fry stations. Plated and distributed completed dishes to waiters. Improved the accuracy of filled orders by changing the procedure of sharing tickets. Took inventory and placed orders, assisted in the food and beverage operations. Front Desk Agent Company Name － City , State Assisted the Property Coordinator with daily tasks and worked on hotel computer programming systems Worked with HR department to control staffing and perform employee performance evaluations. Handled property functions on daily basis to ensure best performance and persistent upgrading in customer service, employee proficiency, performance, marketing, property ambience and income. Handled room reservation Adjusted auditing reports Received and send telephone messages and facsimiles. Front Desk Manager Jan 2013 to Jan 2014 Company Name － City , State Process guest registration including calculation and collection of payment Conduct night audit as assigned Processed all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures and complete shift reports Maintain room status inventory Respond to guest inquires and request regarding hotel services, reservations, local attractions, directions, etc. Efficient in several software systems PBX and OPERA Perform work duties in accordance with safety and security policies and procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track of all enrollments for reward members Maintained excellence according to IHG's standards for monthly enrollments Completed several IHG Rewards Compliance training seminars. Baquet- Front desk Jan 2010 to Jan 2013 Company Name － City , State Assisted with administration work, contracts, contract changes, certificates. Prepared access cards, ordered products. Selected the right candidates for the company's needs. Became familiar with various laws such as ADA, FMLA, and Workers Compensation. Front Desk Agent Jan 2011 to Jan 2012 Company Name － City , State Accomplished appointment scheduling, data entry and revenue management, met sales goals. Interact with customers on a daily basis via face to face or multi-line phone Prep Cook (Banquet Upheld Department of Health policies by maintaining a sanitary and pleasant dining environment Prepared meals to customer satisfaction and performed inventory management. Shift Supervisor/ Host Jun 2007 to Dec 2007 Company Name － City , State In charge of all hosts/ hostesses during my time as shift supervisor, responsible for the front of the house. Checked time sheets to ensure employees were clocking out properly, trained new employees on POS system. Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Illnesses. Career Overview A highly- motivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Core Strengths Promoting hotel facilities Customer service Hospitality Supervising Resolving guest disputes Project Management Marketing Experienced in multiple reservation systems Strong influencing & communication skills. In-depth knowledge of the hotel, hospitality, leisure and service sector. Able to identify, understand and give priority to urgent issues. Working long hours, under pressure and tight deadlines. Accounting Revenue Management Accomplishments Hilton Garden Inn Opening Team Member Woodbridge, Virginia Educational Background Master's , Business Administration 2015 Stratford University － City , State GPA: GPA: 3.8 Magna Cum Lade Business Administration GPA: 3.8 Magna Cum Lade Bachelors of Arts , Hospitality Management 2013 Stratford University － City , State , USA Hospitality Management Associate of Applied Science , Advanced Culinary Arts 2010 Stratford － City , State , USA Advanced Culinary Arts (C.C.) Certifications and Trainings City , State TIPS certified CPR-AED Certified Certified Food Handler, State of Virginia Food Management Professional, State of Virginia IHG Training OnQ Training Certified Culinarian 2010 Skills ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer service, data entry, Department of Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor, | CHEF |
INVENTORY ANALYST\MATERIALS PLANNER Summary Industrial Engineer with wide experience in manufacturing, quality, material planning and inventory control. Reach revenue goals through hard work and process improvement. Expert in MRP II, proficient in MS office and Exact Macola. Bilingual English/Spanish. Areas of Expertise Material Planning\MRP Inventory Accuracy Manufacturing planning and control. ERP systems implementation Firm knowledge of APICS concepts. Knowledgeable of Lean Manufacturing principles and the Theory of Constraints. Process improvement Accomplishments As Material Planner/Inventory Analyst: Achieved 99% inventory accuracy through weekly cycle counting and process improvement. Eliminated production disruption caused by material shortage. As Operations Manager: Improved customer service by automating Quote- Order Entry- Billing process for a small business. As Project Manager: Reduced implementation time by 50%. Experience 06/2008 - 08/2013 Company Name － City , State Inventory Analyst\Materials Planner Analyzed MRP output and exceptions. Worked with Procurement to expedite and prevent shortages, revised and corrected safety stock levels, audited inventory transactions and posted corrections. Managed sub-contractors. Implemented weekly cycle counting. Achieved 99% inventory accuracy through BOM analysis and process improvement. Eliminated material shortage trough in depth analysis of process flow and transactions. Mentored a comprehensive use of the software (Exact Macola) 11/2005 - 05/2008 Company Name － City , State Operations Manager Scheduled Job installation, placed and kept track of purchase orders and productions orders. Kept track of budget vs expenses. Prepared executive reports. Implemented Quickbooks - Contractor Edition. Achieved: Improved cost control and project management with Quickbooks. Achieved: Improved customer service through automation of the Quote - Order Entry - Billing Cycle. 02/1998 - 03/2005 Company Name － City , State Project Manager / Senior Consultant Successfully managed numerous software implementations of Exact Macola (ERP), MP2 (maintenance), Goldmine (CRM). As senior consultant trained customers and automatized operations for medium and large companies. Achievement: Reduced implementation time to 50%. 03/1994 - 02/1998 Company Name － City , State Warehouse Manager / Production Manager Managed logistics and operations in the Distribution Center. Setup and launched production lines until fully operative. Achievements: Implemented the Quality Control System and personnel training. Reached desired efficiency in short time. Education 1993 Pontificia Universidad Catolica Madre y Maestra City , Dominican Rep. Industrial Engineer Certifications APICS Courses: Attended workshops for Master Planning of Resources, Detailed Scheduling and Planning, Execution and Control of Operations, Strategic Management of Resources, certification pending. Manufacturing Planning and Control, Exact Software, 1998. Enterprise Resourcing Planning, Exact Software, 1999. Datastream - MP2 , Certified Consultant , Santo Domingo, D.R. 2002 Technical Skills Skills Experience Total Years Last Used Crystal Reports MS Office Project Management / MS Project Quickbooks - Contractor Edition CRM - Goldmine | APPAREL |
EXECUTIVE CHEF Summary I bring with me culinary creativity, strong leadership foundation and hard work. I have over twenty years experience in
many fascists of the restaurant business that I bring with me. I would be an asset to anyones team. I'm a very skilled and
resourceful chef that leads by example. Experience Executive Chef March 2012 to April 2015 Company Name － City , State Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Interviewed and hired all back of the house employees Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff in producing food for banquets, catered events, large sporting events and comedy shows. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Displayed a positive and friendly attitude towards customers and fellow team members. Assisted in kitchen design. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns and budget. Quarterly menu testing of all staff Consistently produced exceptional menu items that regularly garnered diners' praise. Executive Chef January 2011 to February 2012 Company Name － City , State Created menus for all outlets including breakfast, lunch, dinner and a bar menu. Provided courteous and informative customer service in an open kitchen format. Displayed a positive and friendly attitude towards customers and fellow team members, and club members Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Established and maintained open, collaborative relationships with the kitchen team. Conducted 2nd interview and hired all back of the house staff. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget. Over saw sous chef work and responsibilities. Lead line cook October 2009 to January 2011 Company Name － City , State Station worked responsible for ticket times and coordinating the flow of the food as well as the grill and broiler. Cutting whole fresh fish, and trimming filet's Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Assisted with production of food for banquets, catered events. Sous chef January 2010 to October 2010 Company Name － City , State Worked all of stations in the kitchen and trained all new hires. Recreate the chef specials. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Chef and or GM to conduct staff meetings and resolve service, product and personnel issues. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Established and maintained open, collaborative relationships with the kitchen team. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Lead chef February 2007 to September 2009 Company Name － City , State Implemented and supported company initiatives and programs of Chappy's L.A.Kitchen Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Consistently kept a clean and safe environment by adhering to all of Chappy's standards. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team and wait staff. Consistently produced exceptional menu items that regularly garnered diners' praise. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Education DIPLOMA : CULINARY ARTS , 1998 Pinellas Technical Education Center － City , State CULINARY ARTS Florida Restaurant Association Achievement Award Top 1% of class Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine GENERAL COURSES : 1997 Johnson & Wales University － City , State American and Continental cuisine, stocks and sauces, baking and pastries, and dining room essentials. Gibbs High School － City , State General education courses studied. Attended four years of R.O.T.C. leadership training. Interests Being a good member of anyone's team includes taking ownership and performing at their best to get the job done.
Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude. Additional Information WHY WOULD I BE A GREAT ADDITION
Being a good member of anyone's team includes taking ownership and performing at their best to get the job done.
Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude. Skills Attention to detail, budget, C, color, cost control, customer service, Focus, inventory, leadership skills, leadership training, Director, meetings, personnel, POS, producing, purchasing, Fast learner, receiving, safety, staffing | CHEF |
CONSULTANT Professional Summary Substance Abuse Counselor specializing in assessments. Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Skill Highlights Superior communication skills Therapeutic expertise Medicaid familiarity Psychiatric population familiarity Solution-focused counseling Exceptional problem solver Quality management care team member Community resources specialist Accomplishments Effectively managed caseloads of more than 30 clients at any given time. Developed and managed hospital based medical detox program. Developed and managed 2 outpatient 822 OASAS licensed programs. Restructured existing outpatient admissions department increasing admissions by 86 %. Professional Experience Consultant January 2016 to Current Company Name － City , State Provide clinical assessment for substance abusing patients entering treatment. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Utilizing clinical guidelines, place patients at an appropriate level of care. Manage patients treatment with insurance companies and unions. Developing a resource referral center model to identify at risk patients at initial point of medical contact. Incorporated HEDIS measures to monitor patients for 1 year post discharge. Clinical Case Management Specialist January 2015 to February 2016 Company Name － City , State Collaborated closely with treatment team to appropriately coordinate client care services. Provide case management between manage care organizations, unions and referral sources for patient admission and appropriate levels of care Communicate regularly with criminal justice referral sources, clients and family members to maintain legal mandates. Obtain insurance authorizations and monitor Level Of Care for all commercially insured patients within the clinic. Correspond with MCO's to support appeal request and denial of services. Work with fiscal department to insure compliance with corporate goals. Facilitate DWI Chemical Dependency Awareness Group to assist patients with abstinence. Treatment Consultant June 2013 to June 2014 Company Name － City , State Territory Management for Long Island and New York City. Responsible for developing referral relationships with established area detoxes, outpatient clinics, hospitals and psychiatric facilities. Marketed residential treatment programs throughout the United States. Coordinated assessment, verification of patient benefits, transportation and aftercare planning upon discharge. Supported families through referrals to local treatment programs, legal supportive services and private therapists. Worked as liaison between the treating facility and all stakeholders. Regional Service Coordinator February 2011 to June 2013 Company Name － City , State Developed a New York based clinical Assessment Resource Center in Mid-Town Manhattan. The ARC provided a first point of contact for patients seeking access to treatment. Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network. Responsible for developing and maintaining referral relationships in New York City and Long Island. Became a resource for insurance companies, EAP's, Unions, Outpatient Clinics and private therapists. Clients Served: 514 patients engaged for assessments since 2011. 208 Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact. Intake Supervisor September 2009 to February 2011 Company Name － City , State Restructured Intake/Assessment department increasing assessment s by 86%. Increased retention of clients engaged in treatment by 230% YTD 2010. Second annual increase of face to face interviews with clients and families from 196 in 2009 to 365 in 2010. Increased Intensive Outpatient Admission census from 94 in 2009 to 208 in 2010. Education and Training B.S : Community and Human Services , 2005 SUNY Empire State College － City , State Community and Human Services C.I.T.A. Certified Service Technician Computer literate - can quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute for Addictions Amityville, NY-1992 And Behavioral Studies License: New York State Licensed CASAC #6560 Internationally Certified Alcohol & Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales. : Computer Hardware , 1999 Computer Career Center － City , State Skills Insurance benefits verification and authorizations, Business Processes, Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs. | CONSULTANT |
CORPORATE ACCOUNTANT Summary Strategic and analytical finance professional with 23 + years of success in financial reporting, analysis and project management. Highly motivated professional who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and team-building skills. Accomplished and results-oriented in each business endeavor with consistently meeting deadlines and increased company revenue. Highly skilled at increasing productivity through detailed cost analysis. Highlights Superior time management Financial modeling Financial reporting expert Variance analysis Accomplishments Increased cost-effectiveness by 28 % through compliance enforcement and implementation of a new quality control system. Led the development of multiple financial reporting methods to measure productivity and efficiency. Increased efficiency of discrepancy investigations by designing a more accurate cash-forecasting system. Experience Corporate Accountant May 2015 to March 2016 Company Name - City , State Relocated to corporate offices and continued to handle all financial aspects of Biologics Development Services, along with 7 additional entities that were start up companies. VP of Finance/Operations September 2013 to Current Company Name - City , State Responsible for the site management of the BDS facility (laboratory, storage, archive, server room, office areas etc.), equipment, utilities, supplies, security, general maintenance, and human resources. Controller of financial operations (accounting, payroll, purchasing, financial forecasts, etc.). Also Watson LIMS Administrator and back-up Archivist and back-up Document Coordinator. Controller/Office Manager September 2012 to Current Company Name - City , State Responsible for all financial aspects, which includes reporting directly to the CEO. Assisting in the implementation of entire office: including working with general contractors on modifications/completion of build-out, purchasing/installation of equipment for lab and office furniture. Setup and implementation of procedures for all processes in the facility. Initiated finding qualified vendors for all services, including installation of physical onsite server and backup system. Responsible for: Cash flow, accounting, payroll, human resources, purchasing, inventory, cost analysis, administrator/IT services, and facilitating new software programs and all general office services. IT Administrator September 2012 to May 2015 Company Name - City , State Responsible for the oversight, management, security, availability and operations of the IT infrastructure, network applications and software systems at BDS. Assistant Controller February 2009 to January 2013 Company Name - City , State Assistant Controller in completion & review of over 30 entities. Managed a staff of 9 accounting employees and over 200 offsite employees in HR, Payroll, Skyline system training, integrated a system wide remote banking process, set up procedures to minimize labor costs. Managed office services, IT Services to include backup systems and troubleshooting errors. Assisted in providing documentation and schedules for external auditors for year-end review, refinancing of multiple entities, consolidated financial reporting for cash flow purposes, completed programing for automation of escalations for 5 mobile home parks, procedural setup of flow processes to maximize productivity of employees, consolidated financial statements for corporate entities, prepared monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections, deposits and monitored A/R receivables system wide. Reported financial information to partners the end of the month. Property Accountant August 2001 to August 2008 Company Name - City , State Assisted GM in monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections of checks, deposits and making sure all tenants accounts were at zero by the end of the month. Billings included 3M + monthly with the responsibility of 213+ tenants. The billings included permanent and specialty leasing tenants; which included: reviewing all leases, abstracting and ensuring all charges were correct; as well as making sure all increases are set up correctly per year. Responsibility of overseeing the A/P function, including proper GL coding and input of ail invoices; assisting with all department heads on any aspect of the accounting function as it pertained to their department. Running and review monthly reports: Income statements, Sales & Use tax, Petty cash reconciliations, Sales Reports, Gift Card reconciliations (Daily and Monthly), ADA Reports. Completing any and all; bad debt reserves, write-offs, reversals, and additional billings. Completing Annual Reconciliations of Real Estate Tax, Recharge increases. Common Area Maintenance, Central Plant, and Promotional Charges. Dealing with Collection companies, and Attorneys with any AR tenants that fall into bankruptcy, and any tenant over 90 days old. Assisted auditors with all internal and external annual audits, and implemented new accounting software program. Controller/Accounting Manager January 1994 to August 2002 Company Name - City , State Full Responsibility and managing all functions of 5 separate companies over my tenure. A/P, A/R, Collections, Time and Billing, Order entry, G/L, Financial Statements, Sales Commissions, Month end reports, closings of all modules. Processed credit cards via computerized software program, Reconcile Merchant and American express statements. Perform Bank Reconciliation's and work directly with auditors at year-end. Implemented procedural changes to control costs, with payroll and job cost system. Charge Accountant August 1993 to January 1994 Company Name - City , State Full Responsibility for A/P, A/R, Inventory, Cost Accounting, Purchasing, Assisted with all Sales Proposals, generating and reconciling all month end reports. Production Manager/Accounting Supervisor May 1988 to August 1993 Company Name - City , State Full Responsibility for managing entire manufacturing/production control departments (totaling 31 employees). Duties included but were not limited to the following: scheduling production flow, shipments, employee work schedules, overtime, and vacations; managed purchasing; primary customers interface on product status; customers included: Raytheon, Honeywell; chaired daily production meetings. Reported to the V.P. of Finance, responsible for all General Accounting and contract duties and supervised a staff of five people. Duties included but not limited to the following; financial statement preparation, management reports, ADP Payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory Control, Order entry, Billing, Customer P.O. Administration and controlled Sales Commissions. ware, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Reported to the V.P.of Finance, responsible for all General Accounting and contract duties, and supervised a staff of five people. Duties included but were not limited to the following; financial statement preparation, management reports, ADP payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory control, Order entry, Billing, Customer P.O. Administration, and controlled Sales Commissions.accounting, General Accounting, accounting software, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Education High School Diploma : Business Management/Accounting Zephyrhills High School - City , State | ACCOUNTANT |
FOUNDER/STRATEGIC ACCOUNT DIRECTOR Links www.hyvemyanmar.com Professional Summary To utilize my expertise and international experience as an Entrepreneur, Strategic PR & Digital Marketing Professional, and Creative Thinker. A dynamic professional with over 10 years of experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts and clients. Service-oriented leader dedicated to fueling revenues, enhancing client's experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full project lifecycles with a focus on high-quality deliverables. Skills Management and Operational Leadership Critical Thinking and Problem Solving Networking, Business Development, and Stakeholder Relations Detail-Oriented and Results-Driven Creative Thinker and Effective Writer Strategy Development & Strategic Planning High-impact Proposal Presentation Key Account Management Project Management Research, Data Analytics, and Reports Social Media Strategy and Content Creative Mind with Love for Visual Design Articulate Planning an Effective Communication Don't Take No For An Answer Work History Founder/Strategic Account Director 08/2016 to 10/2020 Company Name – City , State , myanmar Responsible for the overall Operation and Management of the Agency specializing in Integrated Public Relations, Strategic Communications, and Digital Marketing Services. Developing overall strategy, conducting market and competitor analysis, coordination with clients and media - overall media strategy and execution guidelines for high-level projects - consultation on corporate strategy development - networking and business development - media and government relations and overseeing creative projects. Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies. Determined target demographics and devised strategic marketing initiatives to reach target audiences. Led and managed talented teams of PR Professionals, Content Writers, Digital Marketers, Visual Designers, etc., to plan and implement project tasks meeting timelines and exceeding expectations. Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies. Visit www.hyvemyanmar.com see full Agency Profile and Project Portfolio. Editor-At-Large 06/2014 to 12/2016 Company Name – City , State , Myanmar Was responsible for - Testing and evaluation of products ranging from Automotive to Computers. Attending Shows & Fairs, Media Events, Press Conferences, Product Launches, etc., - Preparing, editing, and proof-reading the news, articles, photos, videos, and product Reviews - collaborated with visual designers to develop and implement visual elements for the Print Magazine and Website - Coordinate within Management Team for strategic planning of the Magazine. Assigned stories, led content development meetings, and reviewed completed stories to guide the execution of concepts and tone. Devised attention-grabbing headlines and summaries for each article, determining the readiness of written pieces, made changes, and approve final versions for publication. Worked with graphic artists, post-production team members, and other specialists to produce captivating and successful content. Developed and optimized online and print strategies to maximize coverage, advertiser funding, and subscriptions. Establishing & maintaining business relationships with Partners such as Mercedes-Benz, Ford, Land Rover, Samsung, HTC, Asus as well as clients for advertising purposes and customers. Helped launched Myanmar's First & Only, International Standard, Hands-on Reviews based Magazine. Established a reputation as one of the most reliable Product Reviewers in Myanmar. Procurement Assistant 04/2010 to 12/2013 Company Name – City , State Provides procurement, logistical, and administrative support to the HQ supply team in the acquisition of a wide variety of goods and services. Reviews, records, and prioritizes purchasing requests and obtains additional information as required; determines the availability of vendors and funding sources; monitors status of existing requisitions, maintain contact with suppliers to ensure timely delivery of goods and services. Produces tender documents such as Request for Quotation (RFQ) and more complex ones such as Request for Proposal (RFP) and Invitation to Bid (ITB) based on the nature of requirements and cost of procurement involved; Collaborate and coordinate with all parties involved to ensure the tender documents reflect client's requirements and adhere to all rules and regulations. Prepares abstracts of offers and compile data contained in quotations and bids to determine which supplier can deliver the required goods/services at the best terms and lowest cost possible as per Financial Rules and Regulations and Procurement Guidelines. Finalizes Purchase Orders for approval, assists relevant Procurement Officers in supplier selection, negotiations, and preparation of Contracts on more complex, higher-value purchasing operations; while coordinating with all concerned parties and ensuring appropriate follow-up action. Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc. Researches retrieve and present information from a variety of internal and external sources on sources of supply, vendors by commodity, as well as obtaining specifications for new products and market research. Effectively and timely liaises with all concerned parties, including the various departments and offices, at all stages of the procurement process to ensure utmost client satisfaction. Member of HQ Supply Team which was responsible for procuring, planning, and management of various high-level events, meetings, and functions as well as UN Examinations. Portfolio of over 30 Million worth of Goods & Services procured and/or managed related Contracts. Carried out t tasks effectively and efficiently and won high praises and great satisfaction from both external vendors and internal clients and was known for professional, diligent, and dedicated customer service. Marketing Manager 09/2008 to 03/2010 Company Name – City , State Spearheaded the in-house Marketing & Business Development team collaborating and coordinating with government agencies, sub-consultants, senior management, project managers, engineers, architects in creating world-class Architectural, Engineering, Construction related Request for Proposals (RFP), Request for Qualifications (RFQ), and Expression of Interest (EOI). Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets. Built brand awareness and generated leads while managing internal and external marketing campaigns and programs. Grew new business connections by strategically networking with industry experts. Provided support for executive leaders and provided detailed reports for business strategies, while cultivating partnerships with clients. Coordinate with project managers in the selection and recommendation of appropriate projects and personnel to be included in the proposal, according to the Request for Proposal (RFP) as well as preparing Cost Estimates and Project Schedules. Help prepared comprehensive technical write-ups for proposals. Proofread and edit technical proposal text written by a project manager and engineers for proper grammar, spelling, comprehension, and style. Also proofread and edit existing project summaries and resumes of project personnel, and other supporting materials. Designed and implemented an "RFP Database" of knowledge and responses to streamline the RFP workflow and business process. Actively participate in the improvement of the look and feel of EWF's proposal design. Track, measure, and analyze the win/loss rates of RFP/RFI response sales. Maintain and own vendor relationships, budget, and performance management. Have won projects worth over $ 8 Million in total - Established an automated RFP management and coordination system for convenience and accuracy in developing proposals. Transformed corporate website and social media platforms to better engage customers and promote sales, designed a comprehensive qualifications package and marketing materials for an extensive marketing campaign during the firm's transition period Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach. Education Professional Certificate : Social Media 10/2020 Coursera + Facebook -
City Professional Certificate : Public Relations And Organizational Communication 01/2017 National University Of Singapore -
City No Degree : Ethics in Procurement United Nations Training -
City Professional Certificate : Project Management 05/2009 New Jersey Institute Of Technology -
City Bachelor of Science : Computer Science 05/2007 Salem University -
City Bachelor of Arts : Law 2004 University Of Distance Education -
City | PUBLIC-RELATIONS |
SALES ASSOCIATE Highlights Computer Proficiency Client Relations Experience Sales Associate October 2014 to Current Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Sales Associate March 2014 to February 2015 Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Team Member/Cashier February 2013 to December 2013 Company Name － City , State Responsibilities Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments Skills Used Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Administrative Assistant/Receptionist August 2011 to January 2013 Company Name － City , State Responsibilities Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Received and screened a high volume of internal and external communications, including email and mail. Skills Used Mathematical aptitude Customer- and service-oriented MS Office proficient POS systems Exceptional customer service Cash handling accuracy Excel spreadsheets Excellent communication skills Understands grammar Flexible schedule Education BA : Communications , 2018 University Of Phoenix － City , State , US BA in Communications - Marketing And Sales University Of Phoenix - Phoenix, AZ 2014 to 2018 Professional Affiliations Team Member/Cashier Presentations team conferences Skills And Sales, Marketing, Sales, Cash, Customer Service, Point Of Sale, Pos, Pos Systems, Receptionist, Retail Sales, Cash Register, Closing, Credit, Effective Sales, Generate Sales, Incentive Programs, Inventory, Inventory Control, Merchandising, Of Sales, Operations, Payments, Reconciliation, Sales Staff, Sales Techniques, Sales Through, Security, Selling Techniques, The Sales, Training, Associate, Sales Associate, Administrative Assistant, Cash Handling, Excel, Excellent Communication Skills, File, File Systems, Front Desk, Greeting, Ms Office, Telephone, Cashier, Client Relations | SALES |
ASSISTANT TEACHER Summary An organized professional, with experience fostering a cohesive student learning environment. Experience working with students of all abilities. Uses effective and efficient methods of teaching while focusing on the individual needs of the student. Highlights Excellent classroom management Data-driven curriculum Effectively works with parents Differentiates instruction Collaborates with Colleagues CPR/First-aid certified SEI Endorsed Special Edu. Certified Dual Certified Competent in SMARTboard technology Elected member of School Site Council Experience 09/2014 to Current Assistant Teacher Company Name － City , State Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans. Applied progressive teaching principles to a class of 9 Social-Emotional students. Taught Social Studies and Math to grade 8. Established and enforced rules for behavior and procedures for maintaining order. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. 09/2014 to 06/2014 Teacher Assistant Company Name － City , State collaborated with the Severe Special Education teacher in order to best meet academic and other specific needs of the individual students in a resource and inclusion setting. Created conditions for social-emotional students to make academic and life skill gains. Kept consistent communication with parents to address student's weekly progress. 09/2013 to 08/2014 Severe Special Education Paraprofessional Company Name － City , State Worked cooperatively with teachers to modify curricula for special education students according to Individual Education Plans. Supported and modified curriculum in the general education setting, in order to best meet the needs of the student. Worked 1:1 with severe disabilities. Provided 1:1 support, as a job coach in an alternative setting. Assisted the severe special education in explicitly teaching life skills to a group of 7 students. Education May 2016 Master of Arts American International College － City , State Moderate Disabilities 5-12 SEI Endorsement 3.72 GPA May 2013 Bachelor of Arts Emmanuel College － City , State Bachelor of Arts: History Concentration: Secondary Education Qualifications Moderate Disabilities Initial License History 8-12 Preliminary License SEI Endorsement Severe Disabilities Initial License * Pending | TEACHER |
MARKETING & COMMUNICATIONS EXECUTIVE Executive Profile Creative leader offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities. Achievements include product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management. Skill Highlights Persuasive Leader Skilled Negotiator Brand Champion Revenue Generator Communications Branding Strategic Planning Operations Social Media Marketing Digital Production Budgeting Project Planning & Execution Business Development Support Customer Service Leadership Sales Core Accomplishments Capitalize on story-telling talents and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr Principal player that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel Contributed to millions of dollars in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others. Collaborated on projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others Introduced aggressive marketing and public relations campaigns to launch several film distribution companies Professional Experience City 01/1995 to 04/2016 Marketing & Communications Executive Company Name － City , State Highly successful firm that has provided public relations and corporate communications services to more than 100 national and global clients. Track record of success market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness. Controlled budgets ranging up to $20 million. Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative "Feel Rich." Accelerated public awareness of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show "D-Life," which prompted tens of thousands of Internet viewings. Successfully wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others. Traveled globally to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel. Garnered interviews with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others. Presided over public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as "The 40 Year Old Virgin," "Munich," and "American Gangster." Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales. 01/1988 to 01/1995 Vice President, Marketing & Public Relations Company Name － City , State Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications. Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series Education Bachelor of Arts : English Literature UC SANTA BARBARA － City , State Credentials Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning | PUBLIC-RELATIONS |
INTERNAL AUDIT MANAGER Summary Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Highlights Information System Audit and Control Association (ISACA) Sarbanes-Oxley Project risk and controls Business process review The Institute of Internal Auditors (IIA) Risk management expertise Strong client engagement Experience Internal Audit Manager 08/2012 to Current Company Name City , State Effectively executed complex post-acquisition audits for Software as a Service (SaaS) acquisitions including planning, developing targeted audit scope and delivering impactful and timely audit reports. Responsible for assessing the audit universe, auditable entities and risk environment for internal clients to align with the annual audit plan. Liaised with senior leadership to help identify upcoming market trends and manage emerging risk. Responsible for planning, delivering and managing internal audit for Consumer Services, Healthcare and Automotive business units (greater than 50% of NA revenue) Partnered with stakeholders to discuss the accuracy and impact of audit findings, identify root cause and collaboratively develop timely remediation action plans. Revamped the legacy internal audit report and scope document template to include qualitative and quantitative content. Manager of Internal Audit 08/2011 to 08/2012 Company Name City , State Led the the business risk assessment with internal clients to develop the North America annual audit plan. Assessed the aged inventory reserve methodology for inventory valued in excess of $55 million resulting in a potential discrepancy in excess of $2 million. Director, Internal Control 10/2006 to 05/2011 Company Name City , State Designed and implemented the Sarbanes-Oxley compliance program company-wide managing 45 control owners and six co-sourced auditors. Prepared and presented status reports for senior management and the Audit Committee at least quarterly. Strengthened governance polices, risk based monitoring controls and training which reduced key controls by 35% and compliance costs by 25%. Re-designed the ITGC compliance program, saving $100,000 annually and enhanced the effectiveness of the control environment, increased process and controls ownership, and accountability. Led the design and implementation of Oracle's Internal Controls Manager (ICM) and reviewed and validated the the Conference Room Pilot (CRP) and User Acceptance Testing (UAT) results and documentation. Responsible for standardizing process narratives, flowcharts and key controls documentation for 26 detailed process narratives and 325 key controls. Director of Corporate Compliance 09/2004 to 10/2006 Company Name City , State Developed and executed the annual Enterprise Risk Management assessment to assure the audit plan was effectively calibrated to the organizations key business processes and aligned with the risks by materiality, exposure and priority. Designed, implemented and managed the Sarbanes-Oxley compliance program for both the domestic and overseas (Hong Kong) office which included walkthroughs, process narratives and key controls. Led a cross-functional team responsible for documenting key business processes and collaboratively assessed the key controls. Responsible for conducting testing of in-scope audits, analyzing test results and collaboratively develop a remediation action plan in collaboration with the process owners. Manager, Senior Living and Properties 03/2003 to 06/2004 Company Name City , State Senior Living and Properties. Developed a business growth strategy, which included the construction of an additional assisted living facility to complement the senior living division, increasing the occupancy rate by 9%. Negotiated new vendor contracts and payment terms for supplies and services, realizing a 10% discount and improved terms. Manager of Internal Audit 08/2002 to 03/2003 Company Name City , State Performed the supply chain process audit, identified redundancies and reduced store receiving labor by 60%. Developed labor analysis program to assess warehouse pick time, error rates, local receiving labor resources and cost processes to maximize store effectiveness. Senior Internal Auditor 05/1999 to 12/2001 Company Name City , State Uncovered more than $1 million in overpayments in broker commissions and expenses. Served as principal auditor of Accounts Payable, Accounts Receivable, Information Technologies. Senior Analyst/Develop Team Leader 08/1994 to 04/1999 Company Name City , State Subsidiary of Atlantic Richfield Company. Senior Analyst/Development Team Leader 01/1997 to 01/1999 Company Name City , State Designed and implemented processes which eliminated redundant processes and instituted improvements in the training and development of personnel resulting in $1.8 million labor savings. Developed cost analysis and profit implementation programs advising franchisees and corporate-owned facility operators how to increase sales and margins. Field Supervisor 01/1994 to 01/1997 Company Name City , State Developed and executed the South Bay Region sales growth strategy resulting in a 12% net profit increase. Led the development of the company-wide labor-hours initiative resulting in $1 million in savings the first year. Education and Credentials Master of Business Administration 2000 Pepperdine University City , State Bachelor of Science : Management 1994 Pepperdine University City , State Skills Accounts Payable, Accounts Receivable, acquisitions, agile, approach, business owner, business process, business processes, CISA, closing, content, contracts, Certified Public Accountant, CPA, product development, documentation, senior management, financial, functional, ICM, Information Systems, Information Technology, inventory, leadership, managing, market, meetings, office, Enterprise, Oracle, personnel, pick, processes, product management, profit, quality, receiving, Risk Management, sales, Sarbanes-Oxley, scheduling, strategy, supply chain | APPAREL |
PRODUCT MARKETING MANAGER Professional Summary Seasoned omni-channel professional skilled at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market plans that align with the company's business priorities and initiatives. Core Qualifications Excellent Communicator Problem Solver Highly Organized Influential Leader Metrics Savvy High Productivity Collaborative Team Player Experience 03/2016 to Current Product Marketing Manager Company Name － City , State Responsible for the execution of new product development and Marketing strategies within Outdoor and Golf categories via global and domestic sourcing partners. Conduct market research through market competitive analysis, customers needs and trends to identify product gaps and sales opportunities. Implement marketing plans, including product positioning, marketing strategies, and market strategy insights. Conduct financial calculations to maintain products profitability and analyze financial reports for the support of strategic recommendations. Execute copy and images to be included in marketing collateral and briefs the creative team on jobs and photography direction of products. Develop marketing tactics including annual printed catalog, e-blasts, direct mail, digital marketing, press releases and social media. Implement Continent level catalog and promotional pricing strategy, analyzing competitive offerings and protecting profitability. Create presentations for internal and external communication. Work collaboratively with cross-functional teams to execute recommended solutions that improve the overall category success. 04/2014 to 03/2016 Site Merchandising Manager Company Name － City , State Responsible for creating the online assortments, digital promotions, and sales & metrics of all Ashley Home Store product. Implemented merchandising, product placement and navigation strategies to achieve product volume and financial objectives. Researched and analyzed consumer behavioral characteristics, Ecommerce trends, and retail landscape to stylistically interpret and react to emerging market conditions. Worked closely with SEO, Marketing, Content, and Copy to make sure all products are receiving maximum exposure in all channels. Used Adobe Omniture and Google Analytics to analyze traffic patterns and keep record of customer behavior and shopping patterns. 04/2012 to 04/2014 Assistant Category Manager Company Name － City , State Responsible for maintaining assortment responsibility for $32 million dollars in annual sales. Merchandised and manage storefronts, site branding, and promotional product maintenance. Strategically planned and achieved overall goals of department- continually measuring to ensure profitability. Developed long and short term promotional plans relating to trends and marketing opportunities. Generated and analyzed reports, sales recaps, and presented at meetings. 05/2011 to 04/2012 Assistant Trade Marketing Manager Company Name － City , State Responsible for developing annual marketing plans for product categories representing $50 million dollars annually in sales. Developed all trade marketing materials and communications. Launched new products and programs as needed at sales meetings. Developed content and promotional pricing strategy. Analyzed customer data, segmented accordingly, and targeted with relevant programs. Created strategic marketing plans to evaluate the product mix and positioning. Continually improved brand strength and credibility with marketing and promotions. Created monthly sales reports, PowerPoint presentations, and comparative graphs. 05/2010 to 05/2011 Assistant Buyer Company Name － City , State Responsible for buying for $6 million dollars of product: including maintaining margin, demand sales, inventory levels, and marketingof products for the catalog and website. Continually improved brand strength and credibility with marketing and promotions. Maintained an ongoing understanding of the target market and competitors. Launched company Facebook page and maintained Website Blog. 01/2007 to 04/2010 Merchandiser Company Name － City , State Responsible for buying responsibility for $25 million dollars worth of business annually. Strategically marketed all products through the most effective channels possible. Figured and applied competitive pricing to all products selected. Created and maintained sales analysis of assigned categories. 08/2003 to 07/2006 Technical Designer Company Name － City , State Responsible for the overall design, construction and production approval process of garments: including creating technical drawings in Adobe Illustrator CS, specifications in Web PDM, and communicating all changes with Far East vendors. Education 2009 MBA : Business University of Phoenix － City , State Business Administration 2002 Bachelor of Arts : Fashion Design Mount Mary College － City , State 2000 Study Abroad American Intercontinental University － City England Skills Branding, catalog, communication, competitive, content, Excel, Ecommerce, financial, Google Analytics, graphs, inventory levels, leadership, marketing plans, marketing, market, marketing materials, meetings, merchandising, PowerPoint presentations, negotiator, communicator, navigation, organization, positioning, pricing, pricing strategy, problem solver, research, retail, sales, sales analysis, sales reports, strategic marketing, team player, Website, Word | APPAREL |
SALES TEAM Executive Summary Results-focused management professional offering 25 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrates the creativity and savvy that is critical to financial and operational success. Core Qualifications Operations management Staff development Inventory control Compensation/benefits administration Policy/program development Staff training Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Microsoft applications Forecasting Excellent writing skills Billing Attention to detail Multi-state payroll Exceptionally organized Record-keeping I-9 documentation Accounts payable Professional Experience Sales Team Nov 2015 to Feb 2016 Company Name - City , State Delivered unparalleled customer services Greeted and assisted customers; responded to customer inquiries and complaints in a professional and timely manner. Communicated product knowledge to the customer and recommend merchandise selections. Trained in visual merchandising and organization. Monitored sales activities and productivity Ensured register transaction where completed accurately and in accordance with policy. Excellent communication, verbal, and written skills. Strong organizational skills and ability to mulit-task in a fast paced environment. Sales Team Nov 2015 to Jan 2016 Company Name - City , State Provided outstanding customer services Maintained displays and store appearance Ensured customer satisfaction at every state of sale. Opened and Closed store in accordance with Company policies. Recommended new products and upcoming events. Extensive sales and customer service experience. Broad expertise in advertisement and promotion. Manager Mar 2009 to Jan 2015 Company Name - City , State Management Lead and oversaw the implementation of long and short term plans in accordance with strategic plans Ensured expenditures were within the authorized annual budget Implemented operational improvements to enhance quality, production times and reduce costs Decreased production labor hours after implementing a time study of the production line resulting in a cost savings of approximately $20,000 per unit Conducted industry standard study on the cost of services calls and inspection charges resulting in tripled income of services department revenue Implemented an inventory software program to operate with the accounting program to streamline communication with purchasing, inventory, engineering and production departments Experience with Lean Six Sigma Experience supervising large number of employees Advanced experience using Microsoft Office suite and PowerPoint. Project Management Communicated effectively with shareholders, employees, Government authorities and stakeholders Managed client expectations by ensuring the highest quality of service Developed, implemented and ensured compliance of safety procedures to meet government guidelines Monitored employee productivity, performance and optimized employee procedures to reduce costs Monitored and maintained operational reports to detect production issues. Set up and management of over 60 vendor relationships Responsible for delivering projects against agreed scope, budget, schedule and customer expectations Developed production tracking and quality control systems while analyzing production Implemented new product lines through research and development to generate new revenue streams Collaborated with Mine Safety and Health Administration (MSHA), a division of the United States Department of Labor, to ensure the safety and survivability of miners in the event of an incident while underground Received all four of MSHA's approvals in Product, Breathable Air, Harmful Gas Removal, Gas Monitoring and Structural categories General Management Recruited, trained and supervised human resource director, safety manager, engineers, controllers and production manager Created marketing materials, presentation and demonstration products for sales meetings, trade shows and consumer education Managed all day to day facility operations Responsible for payroll oversight and related approvals. Manager Feb 2004 to Jan 2009 Company Name - City , State Developed and operated four assisted living locations Obtained and maintained annual state certifications and supervised all security transportation and monitoring needs Managed day to day facility operations and admissions and coordinated daily services including nursing, dining, housekeeping, activities and maintenance functions Coordinated new resident move-ins and orientation and supported the admission process through tours and follow up calls to inquiries Project Management Monitored budget compliance and financial outcomes including labor and operational expenses and accounts receivable resolution Responsible for payroll oversight and related approvals Oversaw accuracy and thoroughness of all activity documentation within the assisted living facility Kept current on all changes in the industry, particularly regulatory changes as they relate to Assisted Living and Dementia Care General Management Supervised the assisted living staff including caregivers, medication technicians, licensed nurses and activities staff Responsible for recruiting and onboarding of staff and all human resources duties for employees Planned, directed and facilitated marketing events for all facilities Conducted outside sales calls to generate inquiries ACHIEVEMENTS Featured in Space Safety Magazine Integrated lifesaving technologies originally developed to purify air for astronauts into a line of Mine Shield products Integral part of Mine Shields getting recognized as "New Business of the Year" Mine Shield tested for and received certification in China under my direction. Education High School Diploma 1980 Nelson County High School - City , State Interests CrossFit, white water rafting, waterboarding and reading Additional Information PERSONAL INTERESTS CrossFit, white water rafting, water boarding and reading Skills accounting, accounts receivable, streamline, Assisted Living, budget, Excellent communication, client, customer satisfaction, customer services, customer service experience, direction, documentation, fast, financial, General Management, Government, human resource, human resources, inspection, inventory, director, marketing, marketing materials, meetings, Microsoft Office suite, PowerPoint, nursing, Strong organizational skills, outside sales, payroll, policies, production manager, Project Management, promotion, purchasing, quality, quality control, recruiting, research, Safety, sales, Six Sigma, strategic plans, supervising, trade shows, transportation, visual merchandising, written skills | SALES |
Summary Sous Chef, Lead Cook and Supervisor with 4 years experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Food Cost ServSafe certified Bilingual Rational Degree Inventory management familiarity Focus on portion and cost control Sous vide technique Strong butchery skills Food handlers card Focused and disciplined High volume production capability Well-tuned palette Accomplishments Successfully managed a kitchen staff. CHEF DE PARTIE Experience Company Name City , State Chef de Partie 01/2016 to Current Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers. Consistently produced exceptional menu items that regularly garnered diners' praise. Company Name City , State Sous Chef 05/2015 to 01/2016 Provided courteous and informative customer service in an open kitchen format. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Company Name City , State Chef de Partie 04/2014 to 05/2015 Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Company Name City , State Lead Cook 07/2013 to 04/2014 Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Education GED : Culinary Arts 2012 Culinary Arts California , City , State , USA Culinary Arts High School Diploma City , State , USA Languages English/Spanish Skills Cost control, Customer service, Bilingual | CHEF |
STAFF ASSISTANT Professional Summary Highly organized and detail-oriented Staff Assistant with more than 14 years experience supplying thorough, organized administrative support to10+ senior executives. Skills 75 WPM typing speed Excellent communication skills Articulate and well-spoken Accurate and detailed Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure Work History STAFF ASSISTANT 08/2007
to Current Company Name – City ,
State Currently working at the Office of Information Technology. Responsible for providing support to Richard Biever, CISO and his staff. Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation. Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files. Use of computer, copier, fax and multi-line telephone. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Assisted with event planning, including associated travel and logistical arrangements. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. RECEPTIONIST 09/2006
to 08/2007 Company Name Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants. Use of computer, copier, fax and multi-line telephone. DEPUTY CLERK Employed Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Legal Secretary 01/2000
to 01/2003 Company Name – City ,
State Responsible for preparation of court motions and orders, customer service,. billing /accounting and extensive communications with the courts and other law offices. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Deputy Clerk 2003
to 2006 Company Name – City ,
State Responsible for the filing, preparation and maintenance of court files. Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge. Use of multi-line telephone, fax, copier and computer court system. LEGAL SECRETARY. Obtained signatures for financial documents and internal and external invoices. Coordinated board and committee meetings, including schedules and information preparation and distribution. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Education Associate of Arts : General Studies 1 2000 Southwest Virginia Community College -
City ,
State General Studies Course work in Finance Course work in Administration Skills accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data
Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm Additional Information Letter of recommendation available upon request. | INFORMATION-TECHNOLOGY |
CUSTOMER SERVICE ADVOCATE Summary Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance. Highlights Results-oriented Maintains strict confidentiality Meticulous attention to detail Excellent communication skills Team player with positive attitude Strong work ethics Experience Customer Service Advocate May 2014 to Current Company Name － City , State Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers Explain Medicare Part B claim denials and how to correct claim for payment. Provide reference and resource material to providers and conduct research into some denials Verify and confirm beneficiary eligibility in Medicare Part A and B. Strictly followed all federal and state guidelines for release of information. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Customer Service Representative September 2013 to May 2014 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Explaining current Medicare D drug plan to members Taking medication refill orders Researching plan design copay structures and formulary change Providing pleasant, accurate customer service Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates. Surgery Scheduler March 1999 to June 2013 Company Name － City , State Efficiently performed insurance verification and pre-certification and pre-authorization functions. Sending redetermination to insurance both private and government for surgical procedures Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians. Contact patient to remind of post-operative instructions, as directed by physicians. Working knowing in Star Panel, Epic Hyperspace, and other systems Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician. Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance. Responds to written and telephone inquiries from carriers regarding surgeries Perform clerical duties to support physicians and the surgery scheduling function regarding patient and surgery information Office Assistant III February 1996 to March 1999 Company Name － City , State Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries. Recorded and filed patient data and medical records Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system Performed various administrative duties, including data entry and document preparation. Eliminated outdated records on annual basis by sending the records to be scanned Assisting medical students, doctors, nurses and secretaries archival retrieval Pick up, sort and distribute mail for clinic. Clerk III January 1995 to February 1996 Company Name － City , State Developed and created a more effective filing system to accelerate paperwork processing. Printing daily schedules, pull medical records for clinic. Verified that information in the computer system was up-to-date and accurate for appointments and surgery. Dispersed incoming mail to correct recipients throughout the office. Education Bachelor of Science : Health Care Administration with Concentration in Management , 1991 University of Phoenix － City , State Health Care Administration ,still in progress will graduate June 2016 High School Diploma : Psychology , 1990 Belmont University － City , State Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology Minor in Sociology Algebra I & II Stratford High School － City , State Studies included Algebra I &II and Trigonometry, Geometry and French I &II H Accomplishments Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000. Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs. Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008. Skills Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding | ADVOCATE |
FINE APPAREL DEPARTMENT MANAGER Summary Results driven General Manager with strong interpersonal skills with extensive luxury retail sales experience, focused on client development and retention. Success has no excuses. Accomplishments Increased gross revenues at Max Mara Northbrook by 76% Promoted to Store Manager after 12 months in the Assistant Manager position Promoted to Assistant Manager after 6 months in the Stylist position Profitably sold Sans Pareil Inc. Turned a $2000 investment into 1.8 million dollar business within 5 years of inception Experience 11/2013 to Current Fine Apparel Department Manager Company Name － City , State Manage, drive a high volume multi vendor business to achieve goals Strategically plan business to meet sales goals, talent development Provide leadership, team building to store, sales staff in driving sales, service, profitability Provide team with tools, training of company values, core focus of brand imaging Retain, motivate, coach, train an elite sales team in the art of clientèle Motivate, lead by example in the standards of excellence Work in tandem with buying office to meet business needs, maximize opportunities in market Develop, maintain strong vendor relations to drive sales and meet sales goals Oversee merchandise opportunities, set merchandise standards, evaluate merchandise performance, adjust to meet business needs Oversee the selling process, providing leadership, motivation to store team, achieving sales, volume goals Establish, maintain high performance service standards to enhance customer experience, actively seek input from customers to ensure consistent adherence to service standards Actively train, develop, coach the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools Proactive in managing performance, ensuring that the store team clearly understand their roles, are focused on achieving goals Oversee stylists development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback Attract, retain key associates by becoming/maintaining the employer of choice in local market In constant pursuit of top talent in surrounding market to optimize staffing opportunities 01/2011 to 10/2013 General Manager Company Name － City , State Consecutively increased business by 16% year one and 10% year two, by training, developing sales staff in the art of client outreach and retainment Developed, implemented a standardized process for client development performance, growth and increasing client retention Established, maintain strong rapport with community to increase brand awareness Train, maintain the standards of excellence set by brand Provide leadership, team building to the store associates , driving sales, high caliber service, profitability Provide store team with tools, coaching required to meet brand filter service standards Focus on sales, profitability; establish, maintain customer focused standards, set work pace, deliver store goals Provide vision, motivation to achieve goal Groom for succession, empower to excel Create, maintain high performance team and environment Attract, retain key associates in local market 01/2010 to 01/2011 Assistant Manager Company Name － City , State In partnership with management, increase YTD sales by 16% Managed and successfully groomed all stylist in the art of client outreach resulting in double digit growth Oversee the selling process, providing leadership and motivation to store management team, associates in achieving sales and volume goals Establish, maintains high performance service standards, to enhance the customer experience, actively seek input from customers to ensure consistent adherence to service standards Actively train, develop, coaches the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools Manage, evaluate performance, ensuring that the store team clearly understand their roles, are focused on achieving goals Develop, retain direct reports, ensuring their readiness for increased responsibility and providing a bench of internal talent to fill open positions Oversee stylist development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback Maintain knowledge of top talent in the market place, proactive recruitment to fill open positions 06/2009 to 01/2010 Stylist Company Name － City , State Developed and a maintained a strong client book which increased store revenue by 12% in 6 months YDT Maintained, developed loyal clients, exponentially increased client spend Developed, maintained a strong relationship with management, team members Demonstrated strong operational skills (managing stock rotations, transfers, and inventory) Top sales person in MaxMara Northbrook Promoted to Key holder in 2 months 06/1992 to 03/2007 Owner/ Designer/ Wholesaler/ High End Children's Apparel Company Name － City , State Turned a $2000 investment into a 1.8 million dollar business within 5 years of inception Concurrently operated 2 retail locations, manufacturing facility Successfully maintained, developed a loyal client following with exponential growth Designed, produced, wholesaled a private label collection with margins of 70% and higher Managed a staff of 48 Hired, trained staff to meet the business needs Developed and maintained strong vendor relations Recognized, introduced new designers into the market Recruited and maintained a loyal and highly motivated staff with a turnover of 10% or less Developed, maintained strong ties in the community by partnering in charity activities Sold business profitably in 2007 Education Bachelor of Arts : Graphic Arts/ Business Loyola University － City , State Minor Business/Jewelry design Fluent in English and Spanish Skills Microsoft Excel, Word, Power Point Trend analysis Ability to quickly adapt to changing markets Established track record of customer focused sales growth Ability to deliver results against goals build effective, motivated teams, foster teamwork, and demonstrate sound business judgment 20+ years related management experience Business Acumen Building Effective Teams Customer Focus Developing Direct Reports and Others Drive for Results Interpersonal Savvy Managing and Measuring Work Managing Vision and Purpose Motivating Others Problem Solving Ability to Asses People Consistently striving for excellence | APPAREL |
CONSULTANT Profile Knowledge of most common operating system
*Superior troubleshooting ability
*Ability to install and configure networks and personal computers
*Excellent customer service skills Professional Experience Company Name January 2008 to Current Consultant City , State Provide support for laptops, desktops and networks. Troubleshoot all computer issues both remote and onsite. Custom build systems based on user specifications. Company Name October 2003 to December 2008 Instructor City , State Taught basic and advanced computer classes. Created appropriate assessments to verify learning. Classes included: MS Windows, Office and A+ Certification. Company Name September 2003 to November 2006 Computer Technician City , State Travelled throughout the state. Installed and repaired both hardware and software systems. Kept on-call hours on both nights and weekends. Company Name June 2002 to August 2003 Computer Technician City , State Maintained uptime of computer network and database systems for students and facility. Ran wiring and cabling for entire network in schools. Consulted with faculty that had computer issues. Education Thomas College 2012 Masters of Education City , State Thomas College 2010 Bachelor : Computer Information Systems City , State Computer Information Systems 2002 CompTIA
A+ Hardware and Software 2003 MMTC
Net+ Certification Skills A+, A+ Certification, basic, cabling, Hardware, database, desktops, laptops, Office, MS Windows, network, networks, Troubleshoot, wiring | CONSULTANT |
ENGINEERING ASSISTANT Summary Knowledgeable Engineering Superintendent well-versed in supporting projects and managing related documentation. First-rate multitasker, problem-solver and organizer with methodical and thorough approach. Proficient in power Points and Word Documents. Skills Administrative support AP Critical thinking Doors Engineer Senior Management Forms Functional Leadership Machinery Navy Oil Organizational Pearl Personnel Personnel management Pick Problem solving Progress Project management Proposals Quality assurance Repairs Reporting Requirement Switches Time management Troubles Technical review Blueprint understanding Project support Document control Engineering operational functions SharePoint Manufacturing systems integration Team management Experience 01/2019 to Current Engineering Assistant Company Name － City , State Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, I'm currently an Engineering professional with 20 years of experience in the Department of Navy. Continually providing technical expertise to twelve ships stationed throughout the waterfront. I also provide technical expertise to visiting ships. I have trained and assisted well over 60 junior and senior enlisted and commissioned officers in problem solving, management and equipment repairs throughout the water front. I primarily responsible for maintenance and training for the homeported surface ships in Joint Base Pearl Harbor Hickam (JBPHH) Hawaii operational area. No ship has ever missed a mission requirement while I'm serving in this position and preparing the multiple ships for forward deployed fleet operations. Also providing administrative support to the family members of our sailors that fall under our command. I am an Electrical superintendent and responsible for, operating, repairs, and performing organizational and intermediate maintenance on electrical components of integrated bridge control Systems, gas turbine engines, main propulsion machinery, auxiliary equipments, prolusion control systems, assigned electrical and electronic circuitry up to the printed circuit, and alarm and warning circuitry. Adjust indicating micro switches; determines fuel tank level; dispose of Hazardous Material (HAZMAT); document meter readings; inspects fluid samples; inspect HAZMAT storage areas; maintain air compressors, air systems, alarm and indicating systems, Alarm and Monitoring Systems (AMS), automatic control valves, automatic electronic controls, Auxiliary Control Console (ACC), bell and data logger, blow-in doors, bus transfer switches, cannon plugs, console cooling fan components, console filters, Damage Control Console (DCC), demister pads, detector components, electrically operated valves, Electric Plant Control Console (EPCC), electrical controllers, electrical motors, electrical relays, fuel oil coalesces, fuel oil systems, halon systems, hydraulic systems, indicating relays, intake louver hatches, lever control components, Light Emitting Diode (LED) circuits, and Local Operating Panel (LOP); maintains Gas Turbine (GT) compressor sections, engine components, fuel system components, fuel systems, generators, generators assembly components, inlet and exhaust systems components, lube oil systems, module components, power turbine components, and water wash systems; operates Gas Turbine (GT) engines and generator sets remotely and locally; operates lube oil systems, jacking gears, Local Operating Panels (LOP), lube oil service systems, seawater cooling pumps, main switchboards, waste oil systems; and Ships Control Console (SCC); perform Gas Turbine (GT) engine components functional checks, pre-operational and engine support systems alignment checks, and generator sets pre-operational and support system alignment checks; replaces automatic control valves and frequency regulator components; and tests electrical transformers, equipment vibration sensors and ships service air systems. Adjusts Auxiliary Control Console (ACC), frequency regulators, Fuel Systems Control Console (FSCC) and voltage regulators; approves repair and quality assurance forms; maintains Controllable Pitch Propeller (CPP), Controllable Reversible Pitch (CRP) systems, converter and inverter components, electronic enclosures, Fuel Systems Control Console (FSCC), indicating micro switches, pre-wired board and print circuit board components, salinity cells, and torsion meters; operates and maintains Propulsion and Auxiliary Control Console (PACC) and Propulsion Control Console (PCC); prepare equipment calibrations schedules and repair quality assurance forms; review automated alarm data logs, engineering and equipment degradations, repair quality assurance forms, and ship-to-shore. Maintenance progress reports; test and troubleshoot Auxiliary Control Console (ACC), converter and inverter components, and indicating micro switches; test frequency regulators, hydraulic system components, and voltage regulators. Update Engineer's bell logs; reviews engineering and equipment degradations; provides technical administration, leadership, project management and communications to gas turbine systems technicians. I support twelve different federal assets throughout the waterfront. To effectively manage assets and personnel located throughout the waterfront. I used my highly developed critical thinking skills, personnel management skills, and efficient time management skills. I have successfully deployed those skills which has aided in my ability to deliver uninterrupted services from the multiple assets allowing the Department of the Navy to utilize each asset at their discretion without delay. I routinely seek out professional development to continue to hone these skills. I am proficient at selecting the appropriate means, methods, funding source, and personnel to maintain all assets and early detection of any and all faults that would delay any mission requirements. I can appropriately pick the correct funding vehicle for future maintenance actions which includes major projects, modernization projects, sustainment projects, and recurring maintenance assignments. Most of my current work assignments are highly time sensitive due to the continuous operational requirements. I am fully capable of meeting deadlines, working within rigid timeframes, gauging progress by using quantifiable measures and milestones. Fully capable of reporting progress to all Senior Management. I have been tasked with being the subject matter expert when developing modernization project's scope of work. I am also the subject matter expert for sustainment projects and have assisted in the development of those requests for proposals. 06/2014 to 12/2018 Electrical Superintendent Company Name － City , State USS JOHN PAUL JONES DDG 53) Unit 100158 BOX 1 FPO AP 96669-1271 Joint Base Pearl Harbor Hickam, Hawaii United States, Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, Oversaw master project scheduling, as well as plans for specific materials and work assignments required to complete each job. Performed with efficiency and quality while installing and repairing electrical projects. Provided empowering leadership to ensure positive production outcomes and consistent team morale. Checked compliance and quality of all work performed. Kept team members and worksites in compliance with safety standards. Developed improved training protocols in alignment with company goals. Monitored compliance with local and state codes and job specifications to deliver superior quality. Resolved production challenge including supply shortages and inclement weather delays. Initiated updated drawing package to increase manufacturing productivity. Supported, advised and mentored all levels of personnel. Followed electrical code manuals to install and repair electrical systems. Provided technical supervision and support to Instrumentation and Electrical (I&E) supervisors, Instrument and electrical planners, and contract personnel. Took ownership of electrical crew schedule, developing short- and long-term look-ahead schedules to align with execution plans. 10/2007 to 11/2010 Engineering Assistant Company Name － City , State Annual Salary: 45,000 USD Hours per year: 40+ Series: 0802 Pay Grade: E-5 through E-6, USS PORT ROYAL CG 73) FPO AP 96675-1193 Joint Base Pearl Harbor Hickam, Hawaii United States. Supported, advised and mentored all levels of personnel. Enforced safety regulations and penalized workers for not following work safety agreements. Reviewed and monitored cost and man-hour budget for installation process to develop staff facilities, equipment and tool requirement plan. Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers. Followed electrical code manuals to install and repair electrical systems. Obtained proper permits to carry out electrical work on facility and construction projects. Generated highly productive cycle times for labor, equipment and materials, identifying and evaluating job cost reduction strategies. Provided technical supervision and support to Instrumentation and Electrical (I&E) supervisors, Instrument and electrical planners, and contract personnel. Took ownership of electrical crew schedule, developing short- and long-term look-ahead schedules to align with execution plans. Meticulously tested installations to check continuity of circuits, and compatibility and safety of components using test equipment such as ohmmeter, amp meter, voltmeter, and oscilloscope. Delivered positive reinforcement and constructive criticism for employee work efforts. Investigated accidents and injuries, preparing reports on findings. Coordinated efficient maintenance schedules to keep systems running at peak levels. Researched and provided timely resolution to service discrepancies. Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel. Established and enforced clear safety policies to protect workers from injury. Monitored employee work levels and optimized performance with strategic approaches. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill. 10/2002 to 09/2007 Electrical Apprentice Company Name － City , State Annual Salary: 35,000 USD Hours per week: 40+ Series: 0802 Pay Grade: E-1 through E-5. Listened to directives of senior electrical professionals to complete efficient tasks. Completed semi-skilled and skilled work under supervision of fully qualified supervisors. Maintained organization, cleanliness and safety in all work areas. Gathered required tools and equipment for each task to increase efficiency. Promoted workplace safety and reported any potential hazards quickly to Work Center Supervisor. Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function. Reviewed blueprints and electrical schematics to perform tasks to specifications. Put in new new electrical components, fixtures and motors. Operated hand and power tools and diagnostic equipment to complete various aspects of jobs. Inspected existing wiring to identify problems such as short circuits. Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs. Followed all relevant electrical and building codes for each job. Set up equipment and configured settings for optimal performance. Demonstrated strong foundation of safety knowledge and implemented industry best practices. Built controllers and panels to complete system installations. Education and Training 09/2000 GED State of Ohio － City 02/2002 MILITARY TRAINING: : Identify Basic Engineering NAVY COURSE: A-651-0118, Engineering Common Core － City 03/2002 NV-1704-0420 : Basic Propulsion Equipment NAVY COURSE: A-651-0120, Engineering Mechanical － City 05/2002 NAVY COURSE: A-652-0298, : Gas Turbine Mechanical/Electrical A School NAVY COURSE: A-652-0298, Gas Turbine Mechanical － City 08/2002 NV-1715-1793 : NAVY COURSE: A-651-0119, NAVY COURSE: A-651-0119, Engineering Electrical － City 08/2003 A-652-0240, SHIPBD GAGE CAL : NAVY TRAINING HISTORY COURSE: A-652-0240) NAVY COURSE: A-652-0240, SHIPBD GAGE CAL － City 09/2009 NAVY COURSE: A-495-0018, : SHIPBOARD FIREFIGHTING NAVY COURSE: A-495-0018, SHIPBOARD FIREFIGHTING － City 02/2010 NAVY COURSE: A-652-0188, : Waste Heat Boilers NAVY COURSE: A-652-0188, WH BW/FW T&T CERT － City 01/2011 NAVY COURSE: A-012-0077, : Class Facilitator Instructional Delivery Continuum － City 02/2015 NAVY COURSE: G-651-0613, : MACHINERY CONTROL SYSTEM NAVY COURSE: G-651-0613, MACHINERY CONTROL SYSTEM － City 02/2019 NAVY COURSE: J-500-0029, : Marine Maintenance And Ship Repair 3-M System Coordinator/Inspector － City | ENGINEERING |
ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis within the Department of Defense. Highlights Account reconciliations Results-oriented Financial reporting Critical thinking Accounting operations professional Analysis of financial systems ERP (Enterprise Resource Planning) software. Excellent facilitator Accomplishments Served on a tiger team which identified and resolved General Ledger postings in DEAMS totaling $360B in accounting adjustments. This allowed for the first successful fiscal year-end close for 2012. In collaboration with DFAS Europe, developed an automated tool that identified duplicate obligations. This tool allowed HQ USAFE to deobligate over $5M in duplicate obligations. Experience Company Name July 2011 to November 2012 Accountant City , State Enterprise Resource Planning Office (ERO) In this position as an Accountant assigned to the Defense Enterprise Accounting and Management System (DEAMS) ERO I was responsible for identifying and resolving issues affecting the DEAMS General Ledger. I worked with teammates from the Procure to Pay, Orders to Cash, and Budget to Report areas to resolve daily challenges encountered with the deployment of DEAMS to additional customers and when system change requests were promoted to production. I supported the testing of scripts, patches, and system change requests ensuring any anomalies were identified to the DEAMS Functional Management Office for action by the DEAMS Program Management Office and/or the System Integrator. In addition, I served on a tiger team designed to identify and resolve General Ledger posting differences and supported the development of $360B in accounting adjustments allowing for the first successful fiscal year-end close in 2012. These actions also allowed for the reconciliation and closure of fiscal year 2010 and 2011 accounting adjustments ensuring that all DEAMS fiscal year-end requirements were completed. These actions were recognized as critical to the successful review report issued by the Air Force Operational Test and Evaluation Center (AFOTEC) resulting in the Air Force receiving the authority to continue with the deployment of DEAMS. Company Name April 2010 to June 2011 Resource Advisor City , State In this position as Resource Advisor for the 1st Air Communications Operation Squadron (1ACOS) I was responsible for providing financial advice and decision support to the Commander. I was responsible for coordinating a $4.6M budget between four funding sources. I coordinated with USAFE Directorate of Intelligence (USAFE/A2), USAFE Directorate of Air and Space Operations (USAFE/A3), USAFE Directorate of Communications (USAFE/A6) and the 435th Air Ground Operations Wing to ensure 1ACOS meets its mission requirements. I consistently managed three separate timelines for providing budget/unfunded requirements, providing documentation and various reports in the required format for each organization. I discussed the outcome of the Group and Directorate budget meetings providing feedback the same day to the Flight Chiefs and CC any issue which affects 1ACOS directly. I monitored the Defense Travel System (DTS) daily and identify orders and authorizations needing approval and provided notification to the appropriate Reviewing Officials and Approvers. Utilizing DTS and the General Accounting and Finance System I reviewed status reports to identify anomalies in obligations and have identified those orders which require correction prior to payment. I provided Government Purchase Card (GPC) status reports the same day they are requested and in addition, communicated with the appropriate cardholders when changes were required to support their program. I identified cardholder training requirements and monitored these requirements to ensure all required training was completed in support of this mission critical program. I developed guidance for the GPC cardholders on procedures for requesting training for the squadron and in addition I provided answers to cardholder questions on unique or non-standard issues/concerns. Assumed the role of the Billing Official during my final rating period and completed a self inspection of the program for the Management Control Program, zero findings. During yearly audit by 700th CONS received zero findings. Company Name July 2008 to April 2010 Staff Accountant City , State In my position as the Staff Accountant for HQ USAFE I was responsible for providing accounting and financial oversight and advice to customers throughout the Command in support of the USAFE Comptroller. I was responsible for performing ongoing analysis of financial programs to identify negative trends and weaknesses, ensured specific weaknesses were corrected, and determined whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements and data produced to resolve these issues. In collaboration with DFAS Europe, developed an automated tool that identifies duplicate obligations by comparing records in the accounting system to the contracting system and provided notification to the funds manager for review and resolution. This tool eliminated hours of manual research and results allowed HQ USAFE to deobligate over $5M in duplicate obligations. I was responsible for establishing various performance metrics which ensured effective and efficient use of USAFE financial resources. I supported the USAFE/FMA Financial metrics program by collaborating with DFAS Limestone in the development of an automated tool that provided senior leaders with visibility to any USAFE unit that is not in compliance with the established rules and regulations related to the GPC. This tool provides management reports that are used to populate the monthly metric charts which are briefed by the USAFE/FMA. This tool provided the capability for USAFE/FMA to collaborate with USAFE Contracting and develop/deploy joint guidance that supports the established Air Force Instruction mandating card suspension for card holders who are not in compliance with required reservation of funds in the entitlement system in support of the GPC. I identified and resolved a problem with five GPC accounts that had been rejecting during the automated interface process each month. My research revealed that these accounts were rejecting for invalid paying station and required manual intervention by both Wing and DFAS personnel. This not only created rework, it delayed the payment of the invoices. I partnered with DFAS Denver, corrected the records in the Access On-Line accounts eliminating the error condition. I identified a method to deliver one-on-one training in support of the USAFE deployment of the Open Document Analysis (ODA) tool in FMSuite. By utilizing Defense Connect Online I provided training remotely, virtually eliminating the need to expend funds on Temporary Duty (TDY) travel. The results of this training produced results that went well above expectations and were noted by the ODA Program Management Office. Company Name January 2007 to July 2009 Chief, Reports Branch. Accounts Maintenance and Control City , State In my position as Chief of the Reports Branch in Accounts Maintenance & Control (AM&C) I was responsible for ensuring the development and standardization of various managerial and system reports. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. My branch monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled and reports were verified prior to release to base activities and higher headquarters. Limestone reorganized under the High Performing Organization (HPO) in January 2007 and at that time I was reassigned to AM&C, a Directorate which previously did not exist. My challenge during that time was to staff my branch, implement an aggressive training schedule, and ensure the continuity of financial reporting was maintained. As we transitioned into the HPO we continued defining the missions and functions for AM&C for the entire network. I participated in biweekly conference calls with Standards and Compliance in an effort to define missions and functions for AM&C. Worked with management in determining FTEs needed for the branch. I was responsible for developing meaningful performance standards for my employees since this branch and its functions did not previously exist. Limestone POC for an initiative to eliminate suspense accounts throughout the agency. Identified suspense accounts not initially targeted, formulated strategies to eliminate accounts or requested waivers, and participated in plans to modify processes using suspense accounts, such as the interfund suspense account. These actions provided initial progress towards meeting the Department of Treasury's mandate to discontinue suspense accounts by February 2009. Worked with staff to reduce reconciliations from $6.9 million in February 2007 to $1.1 million in August, accomplished this despite loss in experienced personnel and realigning resources to support critical initiatives in Accounts Payable. I orchestrated the transition of reporting requirements for the Transportation Financial Management System (TFMS) workload from DFAS Omaha to Limestone. After transition to Limestone encouraged staff responsible for these reports to streamline the processes. Staff automated a completely manual, time consuming process, thus eliminating potential key stroke errors and manually validating numerous spreadsheets and listings. Contributor to Federal Managers Financial Integrity Act (FMFIA) Compliance Review and establishment of assessable units. Identified inconsistencies in information provided by staff on foreign currency fluctuation adjustments. Persisted in getting higher level review of regulatory and policy guidance. Report of foreign currency fluctuation is now consistently accurate. Company Name February 2000 to January 2007 Chief, Accounts Payable Branch City , State As Chief Of Accounts Payable I was responsible for the overall management of a branch consisting of over 120 employees. My four first line supervisors were responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. We consistently reviewed these areas and made necessary personnel moves based on shifting priorities. This was extremely important during the DFAS Denver directed database consolidations and with the assumption of the Air National Guard workload. Workload increased rapidly while staffing increased gradually, which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. In December 2004, our overaged invoice percentage was nearing 25% and we had a backlog of vendor pay documents exceeding 30,000. By working with the DFAS Command Client Executives and the Major Command Comptrollers, I was instrumental in forming a strategy that included soliciting Air Force personnel assistance in document processing, identification of "must pay now" bills, and the formation of special action response teams dedicated to responding to our customer's most urgent requirements. As a result of these efforts, in a three month period, we were able to reduce our overaged invoice percentage by 19% and our backlog of documents to no documents over 20 days old thereby minimizing the adverse impact on customer funds. I was responsible for providing personnel feedback sessions quarterly and prepared supervisory appraisals of employees' performance and potential for advancement. Partnering with the management staff and employees, I was instrumental in establishing Employee Performance Plans that linked employee performance to established DFAS Strategies and Balance Scorecard goals. In this position as a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production to identify negative trends and weaknesses, ensure specific weaknesses have been corrected, and determine whether systemic or repeat issues have been identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my expertise with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals were designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries required my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I responded to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. Company Name February 1999 to February 2000 Chief, Recon and Reports Branch City , State In my position as Chief, Vendor Pay Reports and Recon Branch, I exercised supervision (either directly or indirectly) over 22 employees primarily in the "525" series in grades ranging from GS-5 through GS-8. This responsibility also included supervision of the German local national workers assigned to my duty section. I was responsible for planning, directing, and supervising the activities of the work force in the review, interpretation, processing, and reconciliation of vendor pay and accounting data and the production of timely and accurate financial statement report requirements. I participated in the development of branch policies continually reviewing and evaluating the organizational operations, work distribution, and procedures. I coordinated the activities of the assigned functions with those of other organizations to obtain the most effective correlation of financial data. Directed and provided technical guidance to subordinates in the assigned area. Assured the timeliness and accuracy of assigned workload. Planned, organized, directed, coordinated, and reviewed the work of subordinate's sections ensuring the mission and functions of the division were carried out. I managed and realigned resources, conducted program analyses, and made decisions in accordance with unit cost principles, outputs, targets, and changing budgetary constraints. I participated in long range planning, goal setting, and evaluating the subordinate staff. Interpreted and clarified branch policies and resolved operational problems. Ensured efficient utilization and professional development of my staff. I was expected to provide reasonable assurance that operations were conducted in compliance with applicable laws and that funds, property, and other assets were safeguarded against waste, loss, unauthorized use, or misappropriation. I ensured continuing and affirmative application and support of DoD and DFAS policy concerning the equal opportunity and affirmative action programs. Ensured personnel management within organizational entity under my supervision was accomplished without regard to race, color, religion, sex, age, national origin, or handicap. I kept abreast of developments, policy issuance, and other similar material in the equal opportunity field and fully supported the DoD and DFAS Equal Opportunity Program. I was responsible and accountable for the safety and health of my subordinates. I ensured personnel were trained to work safely. I enforced safety and health rules, corrected unsafe or unhealthy acts and unsafe or unhealthy mechanical or physical conditions, investigated mishaps and tool other actions necessary to ensure the safety and health of my employees. Company Name June 1995 to February 1999 Chief, Accounts Payable Branch City , State I was responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations. This was important during the DFAS Denver directed workload realighment to the Field Sites servicing our customers by Major Command. Workload increased which dictated frequent priority changes and personnel moves. I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers. I was responsible for providing personnel feedback sessions quarterly and preparedsupervisory appraisals of employees' performance and potential for advancement. As a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production. I identified negative trends and weaknesses, ensured specific weaknesses were corrected, and determine whether systemic or repeat issues were identified and adequately addressed. I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues. Utilizing my knowledge with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers. These retrievals are all designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel. I was responsible for the budget resources necessary to operate the branch. In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible. I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites. These inquiries require my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation. I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements. I was often called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons. I was required to respond to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings. I was hand selected by the Field Site Director and Vendor Pay Site Manager to represent DFAS Limestone on a team comprised of representatives from all DFAS Denver field sites to provide training to our Air Force base level Resource Advisors. During a five week period, I provided "Boot Camp" training to over 400 base level personnel ensuring resource advisors were familiar with the DFAS structure and mission requirements related to funds management. Company Name June 1994 to June 1995 Accountant, Network Assistant Team City , State As a member of the Network Assistance Team, I was required to have an extensive working knowledge of DoD accounting systems, theory, policy, and procedures. I was consistently called upon to develop and implement procedures consistent with DoD regulations. Coordinated with DFAS Denver and the Omaha Field Site on the consolidation of the first geographically separated Defense Accounting Office into DFAS. In my position as a member of the Network Assistance Team I was required, upon arrival at each base level Defense Accounting Office (DAO) to provide an in-brief. This briefing identified team members, the purpose of the visit, goals, and responsibilities. Upon completion of the assignment, provided a written and oral out-brief outlining the team accomplishments during the visit. I provided recommendations to preclude recurring problems and to prepare the organization for consolidation. Company Name June 1993 to June 1994 Supervisor, Accounts Control Branch City , State I directed/supervised the accomplishment of all financial reports and statements. I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports. Monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished. I also ensured fund balances were reconciled to the appropriate audit listings and verified reports prior to release to base activities and higher headquarters. I furnished accounting data to base organizations often interpreting and analyzing the data to help funds managers resolve problems and manage their programs more effectively. I attended Major Command (MAJCOM) and Headquarters level workshops to participate and contribute to accounting policy and system changes. I provided professional assistance to Data Automation relevant to processing of accounting and finance data, interpreting deficiencies in software based on output products and system related problems. I utilized my working knowledge of commercial and government accounting system principles and knowledge of Processing Centers (PCs) to review, verify, analyze, and evaluate accounting and finance operations. While serving as Chief, Account Control I ensured areas of concern were addressed, concentrating on problem areas related to the database. I analyzed computer output products to determine processing deficiencies. They included, but were not limited to, the Open Document Listing (ODL), Operating Budget Ledger (OBL), Allotment Ledger (AL), and the Accounting and Finance Workload Information Management System (A&F WIMS) Extract list. I provided technical assistance related to policy and procedural. changes required as a result of the impending base closure. Analyzed/developed and recommended improved training procedures enabling better use of system procedures ensuring governing directives were followed. I evaluated accuracy of accounting records prior to fiscal year closeout ensuring the Accounting and Finance Officer could certify their accuracy as required by regulation. Examined accounting transactions and documents to ensure they conformed to established accounting policy and principles. Coordinated and directed fiscal year end conversion for the GAFS and Integrated Accounts Payable System (IAPS). Education Northern Maine Community College 1994 Associate : Accounting City , State , USA Emphasis in Business 1994 Associates : Accounting City , State , USA GPA: GPA: 3.41 Accounting GPA: 3.41 174 Hours, Quarter Attended Husson College, major Accounting 78 semester hours toward Bachelors degree. Professional Military Comptroller School, 6wk, 4-98; Managerial Accounting I, 09-98; Interested-Based Bargaining Training for Management, 24hrs, 09-01; Auditing Methods and Concepts 09-98; Organizational Leadership, 32hrs, 07-03; Management Development II, 32hrs, 07-03. Certifications Certified Defense Financial Manager, CDFM, May 2005 Interests American Society Of Military Comptrollers Additional Information Skills Accounting; General Accounting; Accounts Payable; Program Management. | ACCOUNTANT |
BUSINESS DEVELOPMENT REGIONAL MANAGER Summary Responsible for exhibiting value of the company's brand,
through the delivery of expansion, recruitment, mobility, conflict resolution, and
workforce management services and solutions with Store level managers with
customers, employee, management, and vendors. Skills Problem Solving Time Management POS and Inventory Training Internal Conflict Resolution Training and Development Marketing Budgets & Cost Reduction Client Retention Business Development POS applications/software QuickBooks POS, Pacific Amber POS, and Lightspeed POS Proficient in software such as QuickBooks and Microsoft Office applications. Advanced use of the Windows XP, Windows 8, and Windows 10 operating systems. Experience January 2013 to Current Company Name City , State Business Development Regional Manager Developed, implemented, and improved inventory process and procedures resulting in reducing inventory loss throughout the company to below 5%. Developed and approve all company policies and procedures for inventory management and audits for POS (Point of Sale) and general store functions. Utilizing Excel spreadsheets observations, system testing, and statistical reports for inventory and profit and loss. Responsible for marketing strategies and campaigns each quarter. Produce engaging online marketing campaigns and contests though the use of social media sites and search engines. Plan and schedule internal meetings, conference calls and web based presentations while utilizing most effective communication options to explain new policies and procedures including but not limited to text and PowerPoint. Plan and schedule internal meetings, conference calls and web based presentations for notify and assist Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Cross-trained and provided back-up support for multiple positions within the company. Spear headed a junior leadership program which increased employee retention. Tested and selected POS software that was implemented throughout the company. POS set up such as new product entry, employee set up, Transaction corrections, Inventory adjustments and customized reporting. Utilized most effective communication options to explain new policies and procedures including email, text, social (digital media), PowerPoint. Assisted Customers with complaints or concerns about the service or product received. Communicated directly with vendors to insure inventory stock levels were adequately maintained and quality of product was approved and maintained. Responsible for resolving internal conflicts with both mangers and employees to ensure a productive work environment. Recruitment of top talent for both entry level and management positions with a variety of different sourcing techniques including social media, University Recruiting, referrals, and job boards. Notify Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes. Provide administrative support which includes, includes: answering phones, ordering supplies, preparing expense reimbursements, and assisting with events, presentations and report preparation. Drafted biweekly time sheets for over 20 executives and employees. January 2012 to January 2013 Company Name City , State Social Media and PR Manager Created a social media strategy that collaborates with marketing, PR and advertising campaigns. Researched top influencers, competitors, and trends in clients' industries; create timely and engaging content optimized for platform used and intended audience. Monitored sites for customer service opportunities and initiate conversations on behalf of the client. Planned and managed the public relations programs designed to create and maintain a favorable public image for Fortune 500 companies. Utilized marketing software that measured marketing efforts and measure ROI on events and campaigns. Created company literature and other forms of communication; helped design marketing and promotional materials, both print and electronic. Worked with advertisers and editors for timely and useable ad and article submissions. Partnered with each manager in each department to determine event budget and expenses. January 2011 to January 2013 Company Name City , State Teacher/Receptionist Instructed students on the fundamentals of Cheerleading, Ballet, tap, Jazz and modern. Managed the receptionist area; which included greeting visitors and responding to telephone and in person request for academia or administrative request. Maintained electronic and paper files; created and maintained spreadsheets utilizing excel functions, pivot tables. Created customize reports that help minimize month end reporting for the leadership team. Education and Training May 2012 Arabia Mountain High School City , State High School Diploma Top 15% of my class 3.7 2017 Darton State College City , State Business Administration Associate of Applied Science Skills administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit and loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones | BUSINESS-DEVELOPMENT |
CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details. Professional Experience September 2014 to Current Company Name City , State City Carrier Assistant Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Obtained signatures needed to complete and process all paperwork in a timely manner. Handled merchandise in accordance with product handling standards. Loaded and unloaded merchandise at stores and vendor locations.. January 2014 to Current Company Name City , State Event Ambassador Developed professional and sustainable relationships with adult and youth clients. Promoted events before, during and after its scheduled timeframe. Attended client events and assisted with setup, cleanup and presentations. Remained engaged with clients and event attendees to assist with any questions or concerns. Applied counseling, crisis management and/or protective services when needed. October 2013 to December 2013 Company Name City , State Stock Clerk Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. May 2012 to August 2012 Company Name City , State Sales Assistant/ Cashier Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation. Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will. Replenished floor stock and processed shipments to ensure product availability for customers. May 2009 to August 2011 Company Name City , State Stock Clerk Displayed advertising signs and visuals of merchandise to attract customers and promote sales. Stocked shelves with merchandise and inventoried items to be reordered or replenished. Answered customers' questions about merchandise and advised them on merchandise selections. Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Broke down heavy pallet loads of cases, boxes and bags. May 2008 to August 2008 Company Name City , State Cashier/Host Greeted and seated guests in a timely manner, and provided assistance to servers. Accurately operated cash registers for POS transactions with cash and credit. Maintained awareness of all promotions and advertisements; practiced suggestive selling. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Education and Training May of 2014 Morgan State University City , State , USA Psychology Bachelor of Science Psychology 2008 Hillside High School City , State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 Agape Family Worship Center Member & Volunteer Spring 2000 to Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations and Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 Spring 2013 Agape Family Worship Center Member & Volunteer Spring 2000 to Present | PUBLIC-RELATIONS |
STAFFING MANAGER Professional Summary s well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries. [Job Title] focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up. Skills Good judgment Human resources policies Job fairs planning Workforce planning Pre-screening candidates Time management Sales techniques Safety training Pre-screening candidates Employment laws and practices Work History 06/2014 to Current Staffing Manager Company Name – City , State Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 02/2013 to Current Healthcare Recruiter Company Name – City , State Established relationships with clients and developed recruiting strategies to find the right talent. On board HR compliance training. Developed candidate pool and engagement. Led the recruitment process, including initial assessments, interviews and offers. Counsel the candidate on company benefits, salary and company environment. Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. 12/2011 to 08/2013 Marketing Director Company Name – City , State Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services. Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals. Established and maintained interactive relationships with managed care teams and office staff. Doubled our patient census and revenue within the first 6 months of start date. Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility. Responsible for providing information and insights regarding customers, markets and marketing effectiveness. Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas. Participated in Health Fairs and local events to market our Facility. Created and maintained the organizational brand, and devising brand strategies. Created and completed personnel action forms for all hires, terminations, title changes and terminations. 01/2010 to 01/2011 Patient Care Services Representative Company Name – City , State Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Converted employee status from temporary to permanent. Screened all applicants based on their qualifications and background. Facilitated all new employee orientations to foster a positive team attitude. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Networked with industry contacts, association memberships and associates. Posted positions through approved recruitment channels. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Led the creation of recruiting plans for all open positions. Promptly corresponded with all applicants and coordinated and conducted interviews. Organized new employee orientation schedules for all new hires. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 01/2007 to 01/2009 Patient Care Services Representative Company Name – City , State Addressed all employee harassment allegations, work complaints and other concerns. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Tracked key dates and deadlines and maintained specific personnel lists. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Coordinated meetings, developed meeting content and presented all human resources law updates. Led the creation of recruiting plans for all open positions. 01/2006 to 01/2007 Surgery Coder Company Name – City , State Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Made salary adjustments and managed contract renewals and promotions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. 01/2004 to 01/2006 Administrative Assistant Company Name – City , State Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Posted positions through approved recruitment channels. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. Screened all applicants based on their qualifications and background. Supported the annual [Program Name] program by preparing worksheets, communication materials and coordinating meetings. Converted employee status from temporary to permanent. Researched and prepared a new termination of employment policy. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. 01/2003 to 01/2004 Medical Insurance SpecialistPain Control Associate Company Name – City , State Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Made salary adjustments and managed contract renewals and promotions. Developed salary proposals for new recruits. 01/1999 to 01/2003 Medical Insurance Account Representative Company Name – City , State Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Handled all immigration-related issues for each business unit. Education 1 1998 Diploma : Sharyland High School - City Coursework in English, Communications and Journalism 1 2000 S Diploma : South Texas Vocational College - City , State 1 2002 South Texas College McAllen, Texas LVN - UTPA 2002-2004 Edinburg, Texas 41 College Hours
New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified Skills administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV | HEALTHCARE |
PLANT OPERATOR Summary Certified Plant Operator with 6 years in Cryogenic Air Separation Unit Plant with proven ability to meet production deadlines. Eleven years military training and a Dedicated System Operator Versatile plant operator well-versed in monitoring and inspecting plant equipment. Highlights Maximizing Productivity and Profits Quality Assurance for product Leadership/Supervision Professionalism Dependable Hardworking Resourceful Punctual Honest Attention to Detail Team Player Accomplishments Operation of a $27 million Air Separation Unit Plant Mechanical, Chemical EngineerTraining Advanced Oxygen/Nitrogen Training Leadership Training Safety Training Recruit Basic Training Tow Tractor (aircraft) Tow Tractor ( equipment) Forklift CDL (expired) Experience Plant Operator 06/2009 to 02/2015 Company Name City , State Monitored process units and quality control testing performance for plant processes and water quality sampling. Operate and maintained filtration process units and water system control equipment. Made sound and logical judgments regarding process changes. Closely inspected equipment for any mechanical or safety issues. Reviewed the daily computer log and reported any inaccuracies in the process. Responded to and initiated proper corrections to process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance and housekeeping of the plant. Read automatic gages at proper intervals to determine flow rate of gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut down and checked plant processes. Directed routine preventative maintenance such as adjustments, cleaning and painting equipment. Maintained correct temperature, levels and pressures on process systems and equipment. Recorded all operating data on daily work sheets from laboratory analysis and flow metering equipment. Communicated effectively with operators and supervisors on a technical level. Executed field service work including all plant motor, compressor, chiller, piping, valve maintenance and repairs with little to no supervision. Performed quality control tests on lab equipment and lab analysis. Interpreted results of process control analysis and made adjustments to optimize plant performance. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses. Trained new operators and implemented new division operator training program to improve retention rates and increase production. Sales Associate 01/2008 to 05/2009 Company Name City , State Sales of all plumbing indoor and outdoor materials. selling plumbing supplies and material, unloading trucks and stocking shelves. Auto Mechanic 01/2007 to 03/2008 Company Name City , State Service cars and trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, all auto repair. Aviation Structure Mechanic 09/1996 to 07/2007 Company Name City , State Maintain liquid/gaseous oxygen and nitrogen systems. Remove, inspect and re-install oxygen components. Replenish and service liquid/gaseous oxygen and nitrogen containers, tanks, and holding carts. Daily safety inspection on aircraft and supporting oxygen and nitrogen systems. Apply operating procedures for servicing of aircraft, transfer trailers or direct filling equipment with liquid/gaseous oxygen and nitrogen. Perform ground checks and correct operation, mechanical work and upkeep of all aircraft oxygen and nitrogen systems and support equipment. Maintain aircraft safety equipment, canopy and environmental systems. Maintain aircraft fire extinguishing systems. Supervise 7 to 15 person work group. Use and supervise the use of computers for record keeping, reports, and inventories. Troubleshoot and repair malfunctioning equipment. Train subordinates in operation, maintenance, and repair of oxygen and nitrogen, canopy, environmental, fire detection and suppression and egress systems. Maintain shop publications, files, technical directives and manuals. Use trucks, forklifts and all ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems and safety equipment. Train, supervise personnel on rules and regulations, supervise personnel and maintain 15 to 45 aircraft. Education 2008 University of Montana City , State Mechanical Classes. 2005 Navy City , State Multiple education courses and training within the Navy. High School Diploma Trapper Creek High School City , State Skills Operating a Air Separation Unit to produce FDA quality Oxygen, Nitrogen, and Argon liquids. Troubleshoot/Maintain/Repair all motors, pumps, compressors, heat exchangers, piping and electrical components within plant site. | AVIATION |
COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with nearly 10 years of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals. Technical Skills Advising C-level executives Effectively working in a large complex organization with multiple entities Nonprofit and Public Relations agency experience Experience in Adobe InDesign creative software and WordPress Experience Communications Consultant 08/2017 to Current Company Name City , State Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Authors and leads annual communication strategies designed to motivate, engage, and inform employees and key organizational stakeholders. Develops internal send-all emails reaching more than 200,000 Kaiser Permanente employees. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Built a communications function for the organization's research and development division which included establishing an intranet page, newsletter, monthly "stand up" meetings, quarterly all hands meetings, and roadshows to engage employees and key regional stakeholders. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Rapidly develops stories for external website that feature patient and physician perspectives on a variety of medical advancements. Led the organization-wide adoption and implementation strategy for new emergency communication system designed to keep employees informed and connected in the event of a crisis. Serves as the national crisis communication representative for The Permanente Federation and eight Permanente Medical Groups. Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Provided consultation on communication strategies that support member engagement. Lead project manager for regional flu communications. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%. Produced creative print and digital advertising content to favorably position the organization with key member and non-member audiences. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care. Supported Legal department to ensure compliance with annual regulatory notifications to members. Led cross-functional teams to draft a variety of communication that help members navigate the complexities of their health plan. Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals. Ensured organizational consistency in all aspects of communication to employees. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impacts to operations. Developed creative concepts for employee communication projects to a variety of internal clients and business partners. Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives. Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Managed volunteers at client events. Organized speaking points for clients at public. Supported meetings and press conferences key clients and business partners. Wrote press releases and maintained relationships with members of the media. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications. | PUBLIC-RELATIONS |
COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with 10 years of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals. Technical Skills Healthcare industry experience supporting health plans, hospitals, and medical groups. Experience in internal, external, and executive communication. Proven track record in communicating complex clinical issues and industry trends.
Demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions. Experience Communications Consultant 08/2017 to Current Company Name City , State Provides complex communications consultation, with an emphasis on writing care delivery related content for broad internal, external and leadership audiences. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Executed successful clinical product introductions by coordinating actions with social media, public relations and other internal teams. Authored materials designed to articulate Kaiser Permanente's technological advancements in Electronic Health Record systems and Clinical Libraries that help to inform clinical decision making. Built a communications function for the organization's research and development division to internally and externally elevate best clinical practices. Leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians. Leads monthly community of practice calls bringing together communication leaders from 8 Permanente Medical Groups to share best practices, surface care delivery stories, and cross-promote resources. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Developed platform for cross-sharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events. Led the planning, development, and execution of a change management communication strategy in support of research and development division. Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Develops send-all emails designed to inform, motivate, and engage more than 200,000 Kaiser Permanente employees. Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%. Led cross-functional teams to draft a variety of communication materials that help members navigate the complexities of their health plan. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care. Supported Legal department to ensure compliance with annual regulatory notifications to members. Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impact to operations. Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives. Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning. Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends. Supported meetings and press conferences for clients and business partners. Supported the development of press releases and media kits. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Chapter President 01/2015 to 08/2017 Company Name City , State Founding member of genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated to professional development and fostering cross-organizational collaboration on industry trends. Developed strategy and built a leadership team who helped Hawaii reach the largest membership numbers outside of California. Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications. | PUBLIC-RELATIONS |
PUBLIC RELATIONS CONSULTANT Summary Experienced public relations, sales and marketing professional with expertise in the technology, financial, consumer and healthcare industries. Highlights Global marketing Account management Direct marketing campaigns Public relations expert Quality leadership Multi Task Abilities Proven Sales Success Start-up background Deadline-driven Microsoft Office Suite expert Experience Public Relations Consultant June 2005 to January 2016 Company Name - City , State Managed PR programs for AccordSQA and GatherWorks. Secured inclusion of SmartScript and SmarteLoad in Dr.Dobbs and SD Times. Inside Sales Representative March 2008 to June 2008 Company Name - City , State Identified and called decision makers within targeted verticals, while educating prospects about key features and benefits of software; secured four qualified leads in first two weeks in position. Direct Sales Representative December 2007 to January 2008 Company Name - City , State Sold more than $8,800 in products in one month to more than 100 new accounts, while developing positive rapport and relationships with more than 800 new accounts in three territories. Confirmed two participants to a monthly Web training seminar. Developed campaign ideas for marketing, including initiative for promoting seminars; new sales support literature; and new product initiatives. Provided key feedback for streamlining processes for sales operations and efficiencies; mailings; and updating client contact information. Solicited key feedback from clients of interest to marketing, sales, business development. Account Manager January 2004 to May 2005 Company Name - City , State Lead PR strategy, client relations, and PR activities for AccuRev and Bowstreet. Identified and pursued new business for the agency. Increased AccuRev's budget by 150% and expanded Bowstreet's PR program to include a separate Partner PR component. Launched Bowstreet into a new vertical market, the travel and hospitality industry, positioning its new product, Syndication Factory, in the market. Secured key coverage for project work with deNovis' $22 million financing in the Wall Street Journal and VentureWire; and WiFiMed's move to Massachusetts, with front page technology business coverage in the Boston Business Journal. Marketing Communications Consultant November 2003 to December 2003 Company Name - City , State Directed public relations and marketing projects for global provider of economic research and consulting services. Leveraged industry news to secure inclusion in a Washington Post story for Global Insight's top energy economist. Program Manager January 2000 to January 2003 Company Name - City , State Managed communications programs for established and emerging companies at senior-level, boutique PR firm. Broadened and deepened relationships with local and national media and analyst communities. Wrote press releases, bylined articles, briefing documents. Determined messaging for positioning and repositioning clients. Redesigned website for ATV and created new presskit and marketing materials to complement updated image. Conducted national, consumer book launch for CenterWatch under 3-month deadline. Secured roles for ATV general partners at MIT Enterprise Forum, VentureOne, Toronto Venture Fair, IT Financing Forum. Launched several start ups including Veritas Medicine and Acurian; company financings; and launch of ATV Fund VII. Secured cover story about CEO of Acurian in top industry trade, PharmaVoice. Account Executive March 1998 to December 1999 Company Name - City , State Balanced activities for 3-6 accounts at global, technology public relations firm and worked closely with managers on strategy. Received company-wide recognition for excellence: '1 in 20' Award. Selected for Professional Development Team, New Business Team and Intern Leadership Team. Served as on-site manager at IDC and handled press inquiries for 500+ analysts. Booked 60 press attendees for IDC Directions '99 conferences in Boston and San Francisco. Orchestrated launch of start-up, carOrder.com, its position as an "e-dealer" and $100 million financing; secured coverage in Wall Street Journal. Turned potential crisis situation into opportunity for CEO to discuss company goals. Senior Advertising Sales Assistant September 1995 to March 1998 Company Name - City , State Assisted in selling advertising space for technology publications, PC Week (now eWeek) and Internet Computing. Education B.A : Spanish and Humanities , 1994 PROVIDENCE COLLEGE - City , State GPA: Cum Laude GPA: 3.5 Cum Laude, 3.5 GPA 1993 Centro de Lenguas Modernas - City , Spain Intense, semester-long study of Spanish language, culture and literature Languages Bilingual Spanish and English Interests Provided public relations strategy, consulting and support for non-profit organization, PoundHounds. Meals on Wheels Delivery Driver Skills Sales Software: Salesforce.com Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML | PUBLIC-RELATIONS |
4/5 GRADE TEACHER Summary English Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Lesson planning expertise MS Office proficient Schedule creation and maintenance Academic performance evaluations Accomplishments Served as Head Cheer Coach for 10 students in seventh and eighth grade. Co-sponsored Student Council and yearbook. Experience 4/5 grade teacher September 2015 to Current Company Name － City , State 4th/5th Grade Teacher Create lesson plans and curriculum. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Create monthly classroom newsletter to keep parents informed of class activities. Eighth grade English/Language Arts Teacher July 2011 to May 2015 Company Name － City , State Eighth Grade English/Language Arts Teacher Create lesson plans and curriculum based on AZCCR Standards. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Collaborate with resource specialists to meet the needs of all students. Attend and implement professional development training and learning throughout the school year. Highly-qualified in subject matter due to exceptional knowledge. worked with administration to put together student's schedule Create monthly classroom newsletter to keep parents up to date Coach 7/8th grade cheerleading squad and serve as student council advisor. Planned and implemented fundraising efforts for both extracurricular activities and philanthropic organizations. Site Director April 2008 to January 2011 Company Name － City , State Supervise and interact with staff and children grades k-12 Create and implement RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Participate in bi-weekly staff meetings Supervise and plan special events. Plan and implement designed curriculum. Activity Leader April 2007 to April 2008 Company Name － City , State Supervise and interact with staff and children ages K-6 Create and implement incentive program for homework club and program Create and implement STAFF and KIDS RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Keep track of budget Attend and participate in management workshops Prepare for camps Received Fingerprint Clearance Card and DHS Directorship. Program Manager January 2003 to December 2006 Company Name － City , State Supervise, interact and evaluate staff and children ages K-5 Create and implement incentive program for homework club and program Plan and execute special events for kids and their families Help to keep multipurpose room, and supply closet organized Greet parents and keep them informed on daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date and presentable at all times Create and implement duty roster and daily activities Keep site files up to date and organized Ensure that site meets DHS licensing standards Create monthly newsletter using Microsoft Word Keep track of budget and order supplies Attend and participate in leadership workshops Provide nutrition education as part of AzNN partnership Received DHS Directorship. Education Bachelor of Arts : English Literature Adolescence Community and Education , 2013 University of Arizona － City , State English Literature Adolescence Community and Education Associate of Arts : General Education , 2011 Central Arizona College － City , State General Education Skills academic, Arts, budget, bi, Coach 7, council, English, special events, fundraising, leadership, lesson plans, meetings, Microsoft Word, newsletter, progress, Teacher, workshops | ARTS |
ACCOUNTANT Summary Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven with proven ability to establish rapport with clients. Highlights Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Resourceful Dedicated team player Account management Results-oriented Self-directed Time management Strong problem solver Strong interpersonal skills Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information. Experience 01/2014 to 06/2015 accountant Company Name - City , State Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes. Tracked all capital spending against approved capital requests. Aligned all financial activity with the regulations of the GAAP. Thoroughly reviewed financial statements and tax audits to correct any discrepancies. Managed cash stock and inventory balances accurately. Maintained adequate cash supply in cash drawers in multiple checkout stations. Processed and issued money orders for customers. 04/2013 to 11/2013 marketing and sales Company Name - City , State Contributed to relevant conferences and events both off-line and online to increase brand awareness. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Coordinated pre-show and post-show activities at trade shows. Coordinated monthly and quarterly marketing and community events, such as aitel mobile money and online banking. Presented on current promotions to the public at events and tradeshows. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Successfully interacted with customers and retail buyers to expedite orders. 01/2012 to 01/2013 customer service Company Name - City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Attended local, regional and national trade shows for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 01/2010 to 08/2011 administrative assistant Company Name - City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Education 2013 Associate of Arts : international business MAKERERE UNIVERSITY BUSINESS SCHOOL - City , State , uganda Coursework in Business, Marketing and Communications Affiliations MAKERERE BUSINESS SCHOOL. Skills Professional and friendly Careful and active listener. Multi-tasking Strong public speaker Cash handling Account management creative. Customer service. Time management. Telephone skills. | ACCOUNTANT |
TEACHER Summary Responsible Special Education Teacher with excellent communication skills demonstrated by 10 years of teaching experience. Skilled special needs high school teacher with the ability to work with children of various emotional and behavioral challenges. Teacher with experience identifying children's individual and collective learning needs. Core Qualifications Excellent classroom management Experience working special needs students Interactive teaching/learning Performance assessments CPR certification Differentiated instruction CPR/First-aid certified Behavior modification Behavioral/cognitive skills development Goal Setting and Implementation Achievements Parent Communication Regularly met with parents to discuss student issues and course weakness areas. (30 day reviews & annual IEP) Education Strategies Employed special educational strategies and techniques during instruction to improve the development of study skills, social skills and test taking skills. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students . Professional Experience Teacher 01/2004 to Current Company Name City , State Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities. Plan, implement, and evaluate structured educational programs. Completes report cards and 30 Day Educational reviews for each student. Obtain, prepare, and organize instructional materials. Prepare lessons and teach specified content. Instruct students individually or in small groups. Prepares and implements student IEP treatment plans. Teacher Assistant 03/2001 to 12/2003 Company Name City , State Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities. Assists and provides support for teacher through tutoring, classroom support and following through with learning, social and behavioral needs of assigned students. Obtain, prepare, and organize instructional materials. Prepare lessons and teach specified content. Instruct students individually or in small groups. Assists in the preparation/implementation of IEP goals. Residential Counselor 11/2001 to 02/2002 Company Name City , State Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments. Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels. Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents. Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills. Office Manager 10/1999 to 11/2001 Company Name City , State Responsible for day to day operations of a small office including tracking for accounting (Peachtree), sales leads fulfillment, shipping, receiving, invoicing and other Administrative duties. Maintaining all customers and inventory information on tracing database (ACT) as well as processing of accounts payables, receivables, purchase orders and sales orders for all thermal analysis equipment. Act as Administrator for Human Resource Department, which include health benefits, retirement funds and all Employee records. Therapeutic Recreational Counselor 04/1998 to 11/2001 Company Name City , State Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments. Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels. Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents. Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills. Administrative Assistant 10/1997 to 10/1999 Company Name City , State Maintain records of: deposit receivables, financial records for accounting & auditing purposes, employee payroll, track employee hours for benefits including pension, annuity and health and welfare. Student tracking: class schedules, renewal of state licenses and updating course information. Duties also include preparing of all Grant funded reimbursement forms, student stipend checks, Board meeting material and preparing annually approved motions of the Board - budget, policy & procedures. Work directly under Executive Director, assisting in producing an Annual Budget and completing assignments or tasks given by Executive Director or by the Board of Trustees. Teller/Bank Representative III 06/1992 to 08/1998 Company Name City , State To provide high quality customer service from a teller banking station: processing transactions, quickly and accurately, adhering to established security safeguards, identification procedures and other bank policies and procedures, identify and act upon opportunities to refer customers to PNC bank specialists who sell specific products and services. Inward Call Activation Representative 01/1997 to 09/1997 Company Name City , State Take incoming telephone calls from customers responding to marketing offers such as promotional rates, transferring balances from one account to another, processing necessary adjustments on accounts to obtain optimal satisfaction, releasing accounts from the fraud que and producing miscellaneous reports and other duties as assigned by manager. Therapeutic Support Staff 05/1995 to 01/1997 Company Name City , State To provide therapeutic support to the child or adolescent in specific areas of social, behavioral and emotional concern and needs while also providing support of the child's family members, educators or other responsible adults in order to prevent more restrictive services or out of home placement. This support also provides one on one mental health interventions to children with serious emotional disturbance, which may include positive behavioral reinforcement, emotional support, time structuring activities and time-out strategies. This service also provides psychosocial rehabilitative activities as prescribed in the child's treatment plan and crisis intervention techniques. Head Teacher 11/1994 to 05/1995 Company Name City , State Caring for 12-18 month old infants while planning and implementing learning activities on day-to-day basis. Education and Training Master's of Science : Human Resource Management 5 2005 St. Joseph's University City , State Masters in Human Resource Management Bachelor of Science : Social Relations 5 1994 Cheyney University of Pennsylvania City , State BS in Social Relations Certifications PDE Dual Certification for Special Education K-12 and Elementary Education k-6. Community Involvement Work with children ages 5-7 at New Life in Christ in the Garden Ministry as a teacher on every first Sunday of the month. As a teacher in the Garden ministry my duties include teaching young children the lesson while incorporating various strategies to engage all children. Affiliations member of the YMCA Coatesville Brandywine where i volunteer as a basketball coach Skills accounting, accounts payables, Administrative, AOL, auditing, banking, benefits, Budget, Business Works, content, counseling, clients, customer service, databases, database, Email, financial, forms, funds, Human Resource, Internet Explorer, Internet Applications, inventory, invoicing, Lotus, Director, marketing, materials, mediation, meetings, mental health, Access, Excel, office, Microsoft Office 98, Outlook, Power Point, 2000, Word, Netscape Navigator, payroll, Peachtree, Peachtree (accounting software, policies, producing, quality, receiving, sales, SAP, scheduling, shipping, structured, Supervisor, teacher, telephone, tutoring | TEACHER |
EXPRESS SCRIPTS Summary Responsible and mature Retail Sales Consultant who thrives in fast-paced environments. Enjoys working
as part of a team to achieve sales goals. Accomplishments Fulfilled all supervisory duties when Store Manager was on vacation. Named "Employee of the Month". Received numerous “exceeds expectations” ratings on performance reviews. Met monthly sales goals for numerous months. Supervised team of three staff members. Experience Express Scripts September 2015 to Current Company Name － City , State Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Fielded an average of [number] customer service calls per day. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Prime Communication (AT&T Authorized Retailer) January 2015 to September 2015 Company Name － City , State Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales. Initiated daily store counts, orders and acquired proper products Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Radio Shack November 2013 to January 2015 Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Replenished floor stock and processed shipments to ensure product availability for customers. Facilitated monthly and quarterly physical inventory counts. Administered all point of sale opening and closing procedures. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Education High School Diploma : Business/ Computers Camden County High School － City , State Skills Administrative Cash handling Excellent communication interpersonal skills Detail-oriented merchandising Self-motivated 70 WPM | ADVOCATE |
HEAD OF ACCOUNTS AND FINANCE Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting and corporate tax planning. Highlights Financial statement analysis Understands foreign tax reporting Budget forecasting expertise Adobe software proficiency Effective time management General ledger accounting Flexible team player Cash-flow report generation Public and private accounting Cost accounting General and tax accounting Account reconciliations Proficient in Microsoft Office Knowledge of Sage Proficient in SAP ERP (Enterprise Resource Planning) software QuickBooks Accomplishments Payroll Assistance Assisted with payroll preparation and entered data into cumulative payroll document. Reporting Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Increased compliance for the cash management department by aiding in internal and external audits. Researched and resolved billing problems that had been previously missed. Experience Company Name October 2013 to Current Head of Accounts and Finance City , State Basic Function: I'm always accountable for the accounting operations of the company, to include the production of monthly financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards. Principal Accountabilities: Management Maintain a documented system of accounting policies and procedures Manage outsourced functions Oversee the operations of the accounting department, including the design of an organizational structure adequate for achieving the department's goals and objectives Oversee the accounting operations of branches (Freetown, Kenema, Kono and Kailahun) especially their control systems, transaction-processing operations, and policies and procedures. Mitigating risk for cash handling from Bank to Rural areas disbursing centers Handling project finances, reporting and accountability within the company Maintain company's PPE register and disposal Transactions Ensure that accounts payable are paid in a timely manner Ensure that all reasonable discounts are taken on accounts payable Ensure that accounts receivable are collected promptly Process payroll in a timely manner Ensure that periodic bank reconciliations are completed Ensure that required debt payments are made on a timely basis Maintain the chart of accounts Maintain an orderly accounting filing system Maintain a system of controls over accounting transactions Processing commission to agents (VCs) and second payment (Premium) to farmers is done proportional to the weight of coco procured in that month Reporting: Issue timely and complete monthly financial statements Ensure the upload of monthly financial reports to SAP accounting software is done in timely Lead and Coordinate the preparation of the corporate annual report Recommend benchmarks against which to measure the performance of company operations Calculate and issue financial and operating metrics Manage the production of the annual budget and forecasts Calculate variances from the budget and report significant issues to management Provide for a system of management cost reports purposely for cost control by the project managers and other stakeholders. Provide financial analysis as needed, in particular for capital investments, pricing decisions and company performance Compliance: Coordinate the provision of information to external auditors for the annual audit Coordinate the provision of information to Government revenue authorities in regard to past financial statement Monitor debt levels and compliance with debt covenants Comply with local, state, and federal government reporting requirements and tax filings Coordinate the provision of information to other stakeholders who finances the implementation of the projects within the company like AECF, IFAD, and Social Projects. Certification (Rainforest Alliance, IMO control) : Participating with operation department for improving infrastructure of field activities Crop traceability from smallholder farmers to overseas customers Crop flow from smallholder farmers to the point of sale Crop Grower lists/farmer lists Farmer data spreadsheets (no. of coco trees per hector, contracts) Establishing new buying posts (BPs) Establishing Geo-traceability of farms Establishing a binding agreement with those (agents-village coordinators Company Name December 2010 to October 2013 Senior Accountant City , State Duties and Responsibilities Working with Pivot tables to coffee & cocoa books from different branches Reporting program expenses and budget in form of TTs requests to abroad directors Manage financial matters and procedures in project implementation Preparing payment requests/vouchers and cheques for payment Preparing weekly reports on the trend of the debt levels with banks. Preparing weekly fund sheet Report (a detailed cash flow). Preparing, Posting and Reconciling Main Books in the system. Preparing the schedules for the two companies of all sales (both direct export and local sales). Preparing, reconciling and posting to the system, monthly payroll, payroll journals and statutory computations and remitting of SDL, NSSF, PAYE, W/Tax. Preparation of monthly Bank (for HO & Branches) and Intercompany reconciliation statements and posting all those variances to the syste Exchange rate controlling when dealing with foreign currencies against functional currency Making thoroughness and tightly monitoring of the Receivables from debtors by telephone, email, and some time by physical appearance. Participating in all preparatory andreviews of the final accounts Responding to External & internal auditors during auditing and as well as to TRA queries regarding to the companies past accounts submitted. Stock Valuation, Physical Stock verification and Movement of stock Calculations of VC, and Agents Commissions plus premiums and District Levies Company Name June 2009 to December 2010 Accountant City , State Duties and responsibilities: Maintaining staff imprest records and retirement (IOU issued & IOU retired) as well as staff loans & Salary Advance register Reconciliation of Circulation debtors, Advertisement debtors, Suppliers and Petty cash ledgers Monthly reconciliation of Bank Statements with the Bank books in the systems and preparing Banks reconciliation Reports and investigating and resolves any un-reconciled differences Monthly VAT computations and filing returns to TRA Maintaining fixed Assets Register, Manage depreciation from Fixed Assets register by setting up depreciating schedule, register the acquired Assets and post depreciation. Preparing Monthly Sales Performance Report for Upcountry and Local Representatives Transfer of cash & cheque from main cash / receipts control account to pettycash and banks in Tally and Pastel Preparing, verifying, processing and issuing expense vouchers and posting to the systems Daily Freight charges of newspapers to upcountry representatives Upcountry monthly Retainers fees Weekly correspondence fees Advertisement commissions Data entry of advertisement transactions in Tally & Pastel Advertisement invoices (sales invoices) -Advertisement receipts (sales receipts) -Circulation receipts (sales receipts) -Credit note from circulation debtors Company Name August 2008 to June 2009 Trainee City , State Duties and Responsibilities: Prepare payments Prepare regular reports on revenue, expenditure and tax returns; maintain and reconcile the direct debits accounts in the systems; Prepare invoice and bills; Prepare bank reconciliation statements; Disburse cash and cheque payments; Post transactions in a computerized accounting system; Reconcile debtors and creditors records Education Tanzania Institute Of Accountancy 2012 Post Graduate Diploma in Accountancy : Accounting City , State , Tanzania Institute Of Finance Management 2008 Advanced Diploma in Accountancy : Accountancy City , Tanzania Accountancy Minaki High School 2001 Advanced Certificate of Secondary Education : Science City , Tanzania Tosamaganga Secondary School 1998 Certificate of Secondary Education : Science and Arts City , Tanzania Interests Gardening Trees Languages Swahili English Skills Project Reporting Accounts payables & receivables, Auditing, Data entry, Internet Exchange rate control, Microsoft Proficiency: Word, Spreadsheets, Outlook, Power Point Payroll processing, Accounting software: Quick Books, Sage Pastel, SAP ERP, TAS Books, TALLY, Research Account reconciling Financial Reporting Management Accounting GAAP IFRS Forecast Vs Actuals for weekly and monthwise Additional Information Volunteering Experience Trainer at Mabibo Teaching Center - Assist those who don't have entry criterion as a requirement for joining high school level | FINANCE |
AMC COMPUTER SPECIALIST AND INTERN Summary Information Technology Specialist with twenty nine years of experience launching environments focused on telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented. Highlights Strong Interpersonal skills Exceptional Listening and perception skills Excels in writing Information Technology SME Timely Efficient Test and Evaluation Expertise Leadership Management Project Management Conflict Resolution Cobol Programming ADA Programming Procurement Clerk BPA's Acquisition Experience COR Formal Briefings Accomplishments I provide spiritual support within my organization on a daily basis. I serve as Branch Chief and Division Chief whenever I am appointed. I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues. I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire. I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies. Experience AMC Computer Specialist and Intern Sep 1989 to Sep 1992 Company Name － City , State As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats. Computer Specialist (Special Assignment) Jun 1992 to Oct 1993 Company Name － City , State Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle. Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida) In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules. Information Technology Specialist Sep 1992 to Sep 2011 Company Name － City , State Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Served as the only CECOM Command ADA Programmer. Information Technology Specialist Sep 2011 to Current Company Name － City , State Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015). SWE on Information Systems Security (2011-2015). Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015). Identifies and solves complex technological problems by determining accuracy and relevance of information while evaluating potential sources of information and disseminating solutions (2011-2015). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015). Knowledge of Local Area Network security requirements and techniques tor protecting computer systems from viruses, datatampering, and unauthorized system entry (2011-2015) Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015). Knowledgeable of system requirements and techniques for planning current and future system architecture requirements (2011-2015). Expertise in Information Technology security principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015). Knowledgeable of telecommunications characteristics and capabilities of systems, media, equipment, and related software systems (2011-2015). Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015). Defines and executes application alignment with business strategy, performance, service levels, business intelligence and management, data privacy, compliance/policy and information security. (2011-2015). Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015). Utilizes knowledge of information technology principles, methods, and security regulations and policies to administer various information security programs (2011-2015). Ensures confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools (2011-2015). Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014) Education Bachelor of Arts , Business Admin and Management January 2016 Pillar College － City , State , USA I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology. Security-Plus Certification
Microsoft Certified Professional (MCP) , Computer Software 2006 CED Solutions － City , State , USA I have earned, maintained and utilized my Security Plus certification. Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036
Army Civilian Training, Education Development and System Courses
Moving from Technical Professional to Management
Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management , Acquisition Workforce 2015 Defense Acquisition University － City , State , USA I will acquire my Information Technology Level 3 certification in November 2015. Certifications Microsoft Certified Professional (MCP) Security Plus Skills Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment | INFORMATION-TECHNOLOGY |
MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina and team,
The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity.
Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities.
What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do.
Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards,
Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the "glue" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience.
Responsibilities:
*Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth
*Serve as the point of contact on headcount matters
*Maintain relationships with external vendors and agencies
*Promote and manage employee referral program
*Demonstrate subject matter expertise when it comes to our ATS and LinkedIn
*Work with Human Resources to manage immigration needs for new hires and existing staff
*Coordinate job board postings
*Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc
*Assist Recruiting Manager with tracking the department budget and ROI
*Plan and organize recruiting events such as college fairs, hackathons and meet-ups
*Assist with reference calls, as needed
*Manage new hire background check process
*Collaborate with Human Resources to ensure seamless candidate on-boarding
*Educate new hires and hiring managers about our Zendesk recruiting process
*Create ad-hoc reports and presentations, as needed
Required:
*2+ years experience in a Human Resources, Recruiting or Administrative role
*1-2 years experience working with an ATS, Jobvite preferred
*Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition
*Passion for driving a best-in-class candidate experience
*Ability to maintain confidentiality
*Demonstrated success at developing relationships with stakeholders across the organization
*Exceptional "can-do" and service-oriented attitude
*Strong written and verbal communication skills
*Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners
*High attention to detail and organizational skills
*Demonstrated integrity, maturity, professionalism, and sensitivity
*Comfortable with ambiguity
*Bachelor's degree or related experience
To be clear, Jamie is responsible for:
Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 to Current Company Name － City , State Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help. Jamie will work with Legal to get new contracts approved.)
Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval. Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics. Jamie is also responsible for adding/deleting employees for Jobvite access.)
Promote and manage our employee referral program (any questions about whether or not an employee should be getting "credit", questions about the program or timing of payment, etc, should be sent to Jamie. Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration. Jamie is now responsible for pointing out "stale" referrals that haven't been contacted by the recruiters.)
Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc. Please see Jamie if you have a new posting/ad that you'd like to place. Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing. She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.)
In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes. 03/2009 to 08/2011 MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City , State Data Visualization and Demographics Assistant to CEO and team of twenty. Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns. Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy. Responsible for evaluating target market for clients and providing analysis for effective marketing strategies. Performed research and built models for numerous micro---marketing campaigns nationwide. Converted raw statistical data into useful and actionable information for clients. 07/2008 to 12/2008 Company Name － City , State Responsible for creating media lists for public outreach. Facilitated and organized focus groups for numerous clients. Compiled earned media portfolios for clients and organized product---based hit books. Worked with members of the media on a daily basis. 05/2006 to 05/2008 Company Name － City , State Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America. Communicated case directly with Consulting Therapist and Parents. Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions. Education 2008 Bachelor of Arts and Sciences : Psychology Sociology and French Studies UNIVERSITY OF PORTLAND － City , State , France Psychology Sociology and French Studies Dean's list Personal Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. | PUBLIC-RELATIONS |
SALON DESIGNER Career Overview Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable Office Manager skilled with working with a diverse group of people. Team-player eager to bring strong administrative skills to a growing company in need of top-level support. Self-motivated administrative professional with extensive experience overseeing office operations. Professional Experience Salon Designer December 2014 to June 2015 Company Name － City , State Essential Duties and Responsibilities but not limited to:Perform hair style consultation in order to decide what services the client needs.Provide services to clients such as shampooing, cutting, styling, coloring and highlighting as desired.Maintain safety standards and cleanliness.Emphasize product benefits and assist clients in the selection of retail products or services for their hair care needs.Maintain a consistent relationship with client base in order to ensure return clients.Pro-actively develop new customers.Attend and participate in continuing education and training in order to follow new trends and techniques.Perform waxing services.Thorough knowledge of hair styles, hair care products and related procedures.Physical mobility, able to stand for prolonged periods of time.Inventory stock and requisition new merchandise.Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Ticket, arrange and display merchandise to promote sales.Exchange merchandise for customers and accept returns. Call Center Representative October 2013 to November 2013 Company Name － City , State Determine requirements by working with customers.Answer inquiries by clarifying desired information; researching, locating, and providing information.Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfill requests by clarifying desired information; completing transactions; forwarding requests.Sell additional services by recognizing opportunities to up- sell accounts; explaining new features.Maintain call center database by entering information.Keep equipment operational by following established procedures; reporting malfunctions.Update job knowledge by participating in educational opportunities.Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Set-up Processor January 2013 to August 2013 Company Name － City , State Assemble and print submission documents to be moved to Credit Processors.Order appraisals from appropriate Appraisal Management Company, title from the title attorney, subordinations as needed.Complete all QC fields within LOS and Loan Flow and respond to all QC issues as required.Maintain integrity of all data within the loan file and check validity of data on the submitted.Maintain contact with Loan Originators advising them of status of loan package as needed Prepare verifications of employment.Set up and disclose 30-40 loans per month. Sales Associate October 2012 to December 2012 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain records related to sales. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Clean shelves, counters, and tables. Package purchases, and wrap gifts. Change Watch Batteries. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Demonstrate use or operation of merchandise. Owner November 2009 to May 2012 Company Name － City , State Essential Duties and Responsibilities but not limited to:Maintained a positive, upbeat atmosphere, while ensuring high customer satisfaction.Established a strong relationship with client base to generate long term business.Performed all marketing for business.Performed accurate monthly inventories of supplies and hair products.Schedule client appointments.Update and maintain customer information records, such as beauty services provided.Counted and documented opening and closing cash amounts daily.Demonstrate and sell hair care products and cosmetics.Keep work stations clean.Stay informed of the latest styles and hair care techniques.Educated clients about products and self- maintenance for healthy hair.Cleaned and maintained the entire salon. Education Cosmetology License , Sep 2007 SUNSTATE ACADEMY － City , State , United States Cosmetology License Associate of Arts : General Education , Aug 2006 SAINT PETERSBURG COLLEGE － City , State , United States General Education Languages Bilingual, Greek and English, oral and written. Skills Adobe, attorney, benefits, call center, cash registers, closing, good communication skills, interpersonal skills, oral, consultation, Credit, client, clients, customer satisfaction, database, English, features, Greek, Inventory, Regulatory Compliance, marketing, Excel, Exchange, money, Power Point, Ms Word, policies, problem-solving skills, Processors, Maintain records, reporting, researching, retail, safety, sales, tables, written | DESIGNER |
DIRECTOR OF BUSINESS DEVELOPMENT Highlights Microsoft Word, Excel, Power Point and Access. Solid skills on the internet and retrieving information and research. Experience Director of Business Development Jan 2009 to Current Company Name － City , State Establish sales, marketing and outreach within the workers' compensation, law, health care and vocational rehabilitation industries. Created entire business-to-business sales strategy and marketing function for the business. Interact with providers, third party administrators, insurance companies, attorneys and other referral sources. Make personal on-site visits and educate and train clients on all services. Promote the business throughout the Central Pennsylvania and Philadelphia region. Develop and maintain business relationships with current and prospective clients. Create presentations, e-mail and online marketing campaigns, web site development and print marketing materials. Director Jan 1997 to Jan 2008 Company Name － City , State Business Retention and Expansion Program Directed the Business Retention and Expansion Program in this newly created position. Visited senior management of 175 businesses each year to market the EDC and assess business needs in the local economy and the workforce. Visited businesses including health care, manufacturing, insurance and real estate. Provided and presented analysis of key information and resources. Key responsibilities included representing the EDC in the regional community through education and training sessions, marketing the program, developing prospect lists, securing visits, and managing and analyzing and interpreting the data. Assisted in fundraising and growing the membership of EDC. Coordinated volunteers and researched leading companies in Lancaster County to target for membership, assisted in making visits and calling on prospective member businesses and securing support. Established key contacts and teams in all areas of the business community. Owner Jan 1995 to Jan 1998 Company Name － City , State Established a gift basket business specializing in corporate design. Responsible for marketing, selling, and creating customized gift baskets. Member of networking group that met monthly to generate sales leads. Vice President Jan 1993 to Jan 1997 Company Name － City , State Managed the government affairs activities of a 3000+ volunteer membership organization. Fast paced and highly visible position accountable to the President. Supervised 4 employees and three main areas of the Chamber in addition to Government Affairs. Member of Senior management team and responsible for staffing and personnel issues. Researched and analyzed the impact of legislation and regulations on the business community. Major issues worked on included health care, product liability, workers' compensation law, unemployment compensation, safety and transportation issues. Organized over 120 volunteers throughout the business, education and workforce community. Coordinated volunteer committee initiatives and provided guidance to the membership on key business issues. Created special programs, activities, and educational seminars for the membership of the Chamber. Responsible for representing the organization in Harrisburg, monitoring federal, state and local legislative activity, initiating a political grassroots program and effectively communicating the Chamber's position on issues to the general membership. Manager Jan 1992 to Jan 1993 Company Name － City , State Directed all aspects of government relations including organizing volunteers and maintaining an active presence in Harrisburg. Lobbied the Pennsylvania General Assembly on key legislative and regulatory issues, such as workers' compensation, healthcare, tort reform, unemployment compensation and human resource and workforce issues. Managed Executive Roundtable Meetings for member company volunteers. Responsible for organizing and coordinating volunteers, guest speakers, luncheons, sales and marketing of all meetings. Over 75 meetings held per year with over 200 professionals attending. Director Jan 1989 to Jan 1992 Company Name － City , State Established the entire research function for the PBA in this newly created position. Developed in-depth analysis on major issues impacting the banking industry on the state and federal level. Organized and taught educational outreach seminars to banking volunteers across the state. Lobbied and assisted in directing the PBA's Political Action Committee. Directed a statewide economic development initiative in collaboration with Penn State Harrisburg. Education MBA Lebanon Valley College B.A , International Studies Central Atlantic Intermediate School of Banking
Dickinson College
Indiana University of Pennsylvania International Studies Skills Assembly, banking, clients, database management, directing, e-mail, Senior management, Fast, fundraising, Government, human resource, insurance, law, managing, marketing, market, marketing materials, Meetings, Access, Excel, Power Point, Microsoft Word, networking, online marketing, organizing, personnel, presentations, real estate, research, safety, selling, sales, seminars, staffing, strategy, transportation, web site development Professional Affiliations Member, Professional Women's Forum Committee, Lancaster Chamber of Commerce and Industry
Member, Fundraising Committee, Kids' Chance of Pennsylvania
Member, Leadership Team of Central PA MS Society
Executive Committee Member, Sweat-A-Fit Leadership Team | BUSINESS-DEVELOPMENT |
SENIOR PROJECT MANAGER Professional Summary Ambitious Construction Executive experienced in commercial construction with over 30+ years of experience. Proactive, resourceful and hardworking with strong follow-through. Excellent problem-solving and time management abilities. Skills Advanced problem solving Project planning and development Finance and accounting Employee relations Team building Negotiations expert Strategic planning Contract review and recommendations Work History Company Name Senior Project Manager | City , State | August 2017 - Current Opening of Denver Operations for McCauley Constructors Establishing protocols, procedures and reporting mechanisms for a satellite location Procurement and management of teams to establish a stand-alone profit center Act as the liaison with main company office representatives to provide information on activities of the satellite location Actively project manage 3 to 5 projects in the $5 to $10 million range. Monitored the market to capitalize on the latest trends. Supervised the work of team members, offering constructive feedback on their work performance. Monitored timelines and flagged potential issues to be addressed. Collaborated with the Pre-Construction department to ensure accurate and complete project budgets. Company Name President | City , State | November 2010 - August 2017 Qualified competitive subcontractor bids prior to execution of contracts. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Led and managed resolution of all issues during project construction and commissioning phases. Led the planning, budgeting and direction of all construction projects. Carefully coordinated plans and specs using marketing programming standards. Company Name Senior Project Manager | City , State | January 2006 - November 2010 Managed teams of on-site subcontractors on multiple sites simultaneously. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all on site issues. Directed all phases of commercial construction projects, from budgeting to closeout. Collaborated with the Accounting department to implement electronic accounts payable system. Company Name President | City , State | January 2003 - December 2005 Oversaw business-wide changes to modernize procedures and organization. Developed program to promote new managers from within, leading to a cohesive leadership structure. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Trained and promoted continued education for all onsite crew members. Company Name Project Manager | City , State | April 1999 - December 2002 Kept meticulous records of all costs and expenses and analyzed that data against the budget. Managed between 10 to 20 projects per year. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities. Conducted meetings with clients to determine project intent, requirements and budgets. Company Name Project Manager | City , State | April 1997 - March 1999 Conducted meetings with clients to determine project intent, requirements and budgets. Maintained project schedules by managing timelines and making proactive adjustments. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with subcontractors, consultants and manufacturer's representatives. Education Masters of Real Estate & Construction Management Construction Management University of Denver City , State | 1995 Construction Management BBA Business Management East Tennessee State University City , State | 1991 Business Management Skills Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management, Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols and implementation and Quality Control. Certifications LEED AP ICC Class A License ASHE (American Society of Health Engineers) | CONSTRUCTION |
ADMINISTRATIVE ASSISTANT Experience ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file Assure timely verification of insurance benefits prior to patient procedures or appointments Maintain strong knowledge of basic medical terminology to better understand services and procedures Fostered relationships with customers to expand customer base and enhance loyalty and retention Collaborated with carriers to resolve discrepancies in insurance payments Documented and tracked customer account details Handled billing related activities focused on medical specialties Examined claims, records and procedures to grant approval of coverage HOME HEALTHCARE AIDE , 12/2016 to Current Company Name – City , State Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs Developed strong and trusting rapport with each patient to facilitate best possible care and assistance Ran errands for clients and transported to appointments to maintain wellness and support daily living needs Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life Completed data entries in charts and log books to document client progress Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations Dispersed incoming mail to correct recipients throughout office Organized files, developed spreadsheets, faxed reports and scanned documents Scheduled appointments on behalf of staff members to keep office operations smooth and efficient Tracked office stock and maintained inventory in neat and organized fashion Managed building access and supplied key cards to employees and visitors Filed and retrieved records to support business needs and boost team productivity UNIT CLERK , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies Processed monthly reports for department performance Scheduled and confirmed patient appointments with patients and healthcare professionals Answered patient questions and fielded complaints Coordinated between patients and healthcare professionals to meet patient needs Coordinated supply replenishment to meet expected unit demands Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members Organized ordered medical tests, including sample collection and patient transportation Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos
Disciplined children and recommended other measures to correct behavior
Communicated with children's parents or guardians about daily activities, behaviors, and problems
Provided students with personalized educational, behavioral and emotional support
Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Observed children and recorded activities, maintained daily records and created safe environments
during activities, meals and naps
Distributed classroom materials and supplies such as pencils, paper and art materials
Kept over 10 students safe in classroom and outside environments. Work History ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Perform general office duties, including answering multi-line phones, routing telephone calls or messages
to appropriate staff and greeting visitors
Review and corrected claim errors to facilitate smooth processing
Identify issues and took appropriate action to deliver speedy resolution
Post payments to accounts and maintained records
Verify client information by analyzing existing evidence on file
Assure timely verification of insurance benefits prior to patient procedures or appointments
Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office
cleaning and bookkeeping
Accurately input all patient and insurance information into company's computer system using
Maintain strong knowledge of basic medical terminology to better understand services and procedures. HOMEWATCH CAREGIVERS , 12/2016 to Current Company Name – City , State Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with
dressing and grooming
Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their
personal care
Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed
diets
Accompany clients to doctors' offices
Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp
stimulation
Ensure clients' well-being, safety, and comfort in adherence with physicians' orders
Supervise frequent activities such as medication and personal hygiene to ensure safety
Complete data entries in charts and log books to document clients' progress with accuracy
Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs. OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted
them to specific destinations
Filed and maintained records
Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
Provided information about establishment, such as location of departments or offices, employees within
the organization, and services provided
Performed duties, such as taking care of plants and straightening magazines to maintain lobby or
reception area
Scheduled appointments and maintained and updated appointment calendars
Copied, sent faxes, and handled all incoming and outgoing correspondence
Answered and quickly redirected calls. MICHIGAN MEDICINE , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies
Processed monthly reports for department performance
Scheduled and confirmed patient appointments with patients and healthcare professionals
Answered patient questions and fielded complaints
Coordinated between patients and healthcare professionals to meet patient needs
Monitored infection control procedures to ensure facility-wide health and safety
Maintained patient charts and confidential files
Coordinated supply replenishment to meet expected unit demands. DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos
Disciplined children and recommended other measures to correct behavior
Communicated with children's parents or guardians about daily activities, behaviors, and problems
Provided students with personalized educational, behavioral and emotional support
Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Observed children and recorded activities, maintained daily records and created safe environments
during activities, meals and naps
Distributed classroom materials and supplies such as pencils, paper and art materials
Kept over 10 students safe in classroom and outside environments. Education Bachelor of Science : Health Administration , Expected in 2020 EASTERN MICHIGAN UNIVERSITY - City High School Diploma : 2016 MIFFLIN HIGH SCHOOL - City High School Diploma : 2016 FORT HAYES CAREER CENTER - City Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making
skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and
talented at supporting company staff, office personnel and customer needs. Certifications First Aid & CPR Highlights Records management systems Excel spreadsheets Meeting planning Database entry Appointment scheduling Senior leadership support Insurance processing Skills Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements | HEALTHCARE |
LICENSED HEALTHCARE COMMUNICATOR Summary To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses. Experience 10/2016 to Current Licensed Healthcare Communicator Company Name － City , State Representing clients on a variety of projects via inbound/outbound telecommunication which includes:. Providing drug product information. Identify adverse events and product complaints as outlined by client guidelines. Provide patient education on prescribed treatment regimen. Provide patient support to patients enrolled in Patient Support Programs. Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback. 02/2016 to 10/2016 RN - OR Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Re-stock operating rooms, picking and putting out future cases. Act as preceptor to new orientees. 12/2015 to 02/2016 RN Supervisor Company Name － City , State Delegate and oversee care tasks to certified nurse aides. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to the supervising physician. Follow up with, execute and properly document doctors' orders. Perform admission assessments and discharge planning as appropriate. 06/2015 to 12/2015 Field RN Company Name － City , State Home visits to clients in designated geographic territories. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Follow up with, execute and properly document doctors' orders. Perform client assessments as necessary. Case management and coordination. 09/2014 to 05/2015 RN Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 01/2014 to 08/2014 Billing Supervisor Company Name － City , State Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required. Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication. Consult with patients to determine current insurance coverage and guidelines. Supervise staff of three billing employees and oversee activities of the billing department. Collaborate with practice manager on policy and procedure as it pertains to billing department. Attend departmental and educational meetings as required. 04/2013 to 11/2013 Staff Nurse/Evening Shift Charge Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 06/2012 to 03/2013 RN Case Manager Company Name － City , State Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest. Perform concurrent review on inpatient stays to determine continued need for acute care. Perform on-site review of patient charts to determine patient status and possible discharge needs. Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate. 10/2007 to 06/2012 Staff Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as preceptor to new orientees. Education and Training 4/2018 Master's Degree : Nursing, Nurse Educator Herzing University Nursing, Nurse Educator 4/2014 Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude 7/2007 Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications 2/2016 BLS CNOR Activities and Honors American Nurses Association, 6/2016 - present
*AORN, 2008 - 2012 Skills acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care | HEALTHCARE |
DIRECTOR OF PROGRAMMING ARTS Professional Profile Tech-savvy Performing Arts Director well-versed in all aspects of event management from inception to completion. Excels in marketing and talent programming, as well as process rethinking and improvement. Qualifications Productivity improvement Detail-oriented Superb time management skills Process improvement Multi-unit operations management Natural leader Unsurpassed work ethic Results-oriented Relevant Experience In my time as the Director of
Programming Arts at DSU, I have drastically improved the bottom line of
shows at the Cox Performing Arts Center and the Tanner Amphitheater and have simultaneously created and funded
permanent improvements and endowments. The Trailblazer Summer Concert Series at
the Tanner went from consistently losing money to net profit in both 2015 and
2016.
By changing the way tickets are
marketed, I was able to generate a 30% increase in season ticket memberships to the Celebrity Concert Series in only one year. I have also created a scholarship
program for College of the Arts students at DSU which financially supported
twelve students in 2016. I sought and obtained donations from the community in
order to completely renovate the Cox Center's Green room and made permanent
improvements to the aesthetics of the stage at Tanner Amphitheater including
adding shade to the performing area as well as new lighting and sound
equipment. All of this was completed without receiving any additional funding from the University. Experience 03/2014 to Current Director of Programming Arts Company Name － City , State As the Director of Programming Arts
at Dixie State University, I am responsible for the cultural arts activities at
multiple venues. The Cox Performing Arts Center (1200 seats) is the home of the Celebrity
Concert Series (CCS) which has been the premier performing arts series in
the area since 1958. I am responsible for the management of the CCS and
my duties include overseeing all programming, marketing, hospitality, financial accounts, administration, and
fulfillment. I am also responsible for interacting with and guiding the
CCS Board of Directors comprised of community leaders and performing arts
enthusiasts. The CCS plays host to a wide variety of entertainment genres.
Our current season includes Manhattan Transfer with Take 6, the Utah Symphony,
The Drifters, GENTRI, and Canadian Brass to name a few.
I am also responsible, during the
summer months, for all facets of programming and management of the Tanner
Amphitheater (1600 seats) in Springdale, Utah at the entrance to Zion National Park. Before
I came to DSU, this outdoor theater was used for a handful of local artists
playing weekend shows on a bare stage. I have completely rethought this venue
by adding visual design elements, incorporating concessions and catering,
seeking and obtaining permits to serve alcohol, and structuring the programming
around two series formats. The first series is comprised of festival-style events where each
performance date is focused on a specific genre of music and marketed as a
standalone event with multiple artists hired for each show. The results have been miraculous as we turned a poorly attended series into an important,
well-attended festival that was supported both by the community and the
tourists staying in Springdale as part of their vacation to Zion National
Park.
The second series is an original
show called, "Sanctuary: The Story of Zion" which was written to
correspond with the centennial celebration of our National Parks. I co-created,
produced, and directed the show as well as assembled and hired the performance
and tech team. This show was based on feedback we received from the area
business owners when asked what kind of entertainment would best be supported by
the tourists who come to the area. Sanctuary tells the story of Zion National
Park though storytelling, music, and the unique usage of video projection to
share testimonials of many prominent Zion Park officials as well as world-class
artists and climbers who call Zion home. 01/2010 to Current Board of Directors Member Company Name － City , State SUSWA continues to be a creative force in the Southern
Utah area by providing a platform for an active group of like-minded
individuals interested in the art of songwriting and performance. SUSWA plans
and implements various clinics for its membership throughout the year. As well,
we create and manage multiple concert series each year in St George, Utah. 01/1994 to 03/2015 Operations Manager Company Name － City , State As Operations Manager/Owner of
Spiral Studios, I was responsible for the daily management of a busy commercial
recording studio. From serving area musicians in a state-of-the-art studio, to
creating production music that has been featured on such networks as Discovery,
Disney, A&E, and many others, I managed each of these activities along with
a talented staff of creative minded engineers and musicians.
Spiral Studios has also been
involved with many festival-style shows by hiring and managing artists and providing A/V equipment. In my time at Spiral Studios, I was able
to create many industry relationships with both entertainers and
management. These relationships have
allowed for a deep understanding of performing arts from the perspective of an
entertainer as well as a director. This
knowledge informs my decisions and gives me a unique perspective in my role as Director of
Programming. I continue to own Spiral Studios but have turned day-to-day operations over to a studio manager and a staff of creative engineers. 01/1994 to Current Musician Company Name － State As a touring/performing musician, I have had the opportunity to travel the world. This musical ability has been the backbone of my career as I have transitioned from performing to audio engineering to managing performing arts facilities and concert series. This experience allows the unique position of a deep understanding of multiple sides of the industry. As I communicate with touring musicians, I have an intimate knowledge of the challenges they face. I completely understand the technical demands and needs of the events I manage. Lastly, I have a firm grasp on marketing and management, which has been central to my 25 year career. Education 1994 Bachelor of Science : Psychology Brigham Young University － City , State , United States Minor in Business with an emphasis in Marketing. Affiliations SUSWA (Southern Utah Songwriters Association) - Board of Directors Celebrity Concert Series - Board of Directors, Chairman Warner Chappell - Staff Songwriter Scorekeepers - Songwriter Amphibious Zoo - Songwriter Skills Sales Software: Showare Audio/Video Software: Pro Tools, Qlab, Adobe Premiere Desktop Publishing Software: Photoshop, Illustrator, Indesign, Wordpress Microsoft Office Suite | ARTS |
SENIOR INVESTMENT BANKING SALES ANALYST Summary To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths. Experience Senior Investment Banking Sales Analyst May 2013 to Current Company Name － City , State 2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Banking Sales Analyst February 2012 to May 2013 Company Name － City , State 2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Sales Analyst January 2011 to February 2012 Company Name － City , State 2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm. Registered Investment Representative March 2009 to January 2011 Company Name － City , State 2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance. Outside Sales Representative June 2008 to April 2009 Company Name － City , State Responsible for booking over $100K in revenue. Full-service tour operator specializing in trips to Mexico as well as College Football game day trips. Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts. Door Knocked and walked up to people to drive sales. Financial Analyst December 2008 to January 2009 Company Name － City , State Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio. Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better. Competed and defended proposal in the National NAHB Competition in Las Vegas. Education Bachelor of Science : Finance , December 2009 Arizona State University, W.P. Carey School of Business － City , State GPA: Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Interests Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient Skills acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type Additional Information Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient | BANKING |
INSURANCE SPECIALIST Summary Accomplished communicator who mediates effectively and uses negotiating and persuasion skills to achieve consensus. Proficient in account management, training, project management, and building strong relationships. Proven ability to streamline operations, educations, and troubleshoot problem areas. Demonstrated history of successful administration and effective issue resolution, while providing high-quality leadership, and managing individuals from varying backgrounds. Skills Spreadsheet management POS systems Microsoft Office proficiency Advanced MS Office Suite knowledge Medical Billing Microsoft Excel certified Administrative support specialist QuickBooks Expert employee training Invoice processing Advanced clerical knowledge Microsoft excel Marsha systemFosse system Experience Insurance Specialist 04/2017 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Developed, implemented and monitored new underwriting guidelines for the agency. Compiled coverage and rating information in an accessible format. Submitted up-to-date activity and production logs to agency management for review. Researched coverage and premium options and supplied clients with the best coverage available. Finalized and maintained all types of personal lines insurance policies within the agency. Front desk agent 12/2015 to Current Company Name City , State Dispensed guidance, direction and authorization to carry out major plans. Reviewed sales price
and operating costs. Ensured work was accomplished in a safe manner in accordance with established operating
procedures and practices. Handled telephone inquiries. Documented business requirements, functional specifications
and training procedures. Managed quality communication, customer support and product representation for each
client. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited
orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and
fax. Performed store opening duties, including counting cash drawers and checking all equipment
for proper functioning. Public relations 09/2011 to 06/2012 Company Name City , State Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing teams. Organized public appearances, lectures, contests and exhibits to increase product awareness. Billing and Coding 07/2010 to 08/2010 Company Name City , State Obtained information by contacting appropriate personnel or patients. Organized files by color codes
Entered information into computer databases. Retrieved requested files and delivered to appropriate personnel. Reviewed files to check for complete and accurate information. Processed and routed incoming mail. Public Relations 08/2011 to 05/2017 Company Name City , State Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Organized public appearances, lectures, contests and exhibits to increase product awareness. Worked with management to identify trends and developments that might influence PR
decisions and strategies. Researched, negotiated, implemented and tracked advertising and public relations activities. Education and Training High School Diploma 2011 Jones Senior High School Business Administartion 2017 Southern University City , State , United States Personal Information Majorette (twirler/ dancer)
Volleyball
Affiliations
Walk of Life (St. Joseph Hospital)
Willing to relocate: Anywhere
Additional Information
Won employee of the month in March 2016 Skills account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer
service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research and analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision Additional Information Majorette (twirler/ dancer)
Volleyball
Affiliations
Walk of Life (St. Joseph Hospital)
Willing to relocate: Anywhere
Additional Information
Won employee of the month in March 2016 | PUBLIC-RELATIONS |
Subsets and Splits