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SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. Education Bachelor of Science : Accounting And Finance Moscow Finance University - City Interior Decorator : Interior Design Interior Decorators Institute - City Personal Trainer And Nutritionist : Athletic Training And Nutrition , 02/2014 NASM - City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. | DESIGNER |
EXECUTIVE DIRECTOR Professional Summary Non-Profit Executive Director Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing Experience Executive Director May 2001 to Current Company Name - City , State Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs; Making sound recommendations regarding program management Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability Providing oversight for the service delivery system in accordance with the mission and purpose of the agency Managing fund raising and maintaining strong relationships with funding sources; grant-writing Managing marketing and public relations functions to further the identity of the agency in the community Providing oversight of the resources allocation processes and procedures Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations Supervising a staff of 16 Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency. Public Relations Officer Jan 1997 to Apr 2001 Company Name - City , State Served as press/media contact for all museum activities, exhibitions, events and programs Developed annual public relations plan and budget Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals Managed facility rentals Supervised group tour coordinator, development interns and volunteers Coordinator of Community Relations Feb 1994 to Jul 1997 Company Name - City , State Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas Developed organization's annual report Planned and implemented special events Wrote grant proposals Developed in-service education activities for staff Participated on interdisciplinary team Recruited and supervised volunteers Program Development Specialist Jul 1985 to Feb 1994 Company Name - City , State Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors Edited the agency newspaper and developed additional public relations campaigns Developed statewide educational project on alcohol abuse/drug misuse in the elderly Supervised Program Development Specialist I Career Accomplishments Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results Certifications Certified Trainer, Bridges Out of Poverty Certified Facilitator, Getting Ahead in a Just Getting By World Professional Affiliations National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children , 2006 to Present Public Relations/Newsletter Chairperson, NW FL Affiliate President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children. Association of Early Learning Coalitions, 2007 to present Served as Small Coalition Representative AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs. Community Service Organizations Santa Rosa Community Alliance, 2015 Health Professions Opportunity Grant (HPOG) Family Services Committee , Pensacola State College, 2013 to present Santa Rosa Bridges, Inc. , (local Bridges Out of Poverty Project) 2013 to present Currently serve on Board of Directors Co-Chair of Public Relations Committee Serve on Finance Committee Early Childhood Advisory Board, Pensacola State College , 2011 to present Healthy Start Coalition of Santa Rosa County , 2007 to Present Currently serve on the Executive Committee as Secretary Education Bachelor of Science , Social and Rehabilitation Services 1981 University of Southern Mississippi - City , State , USA Graduated with Highest Honors with a minor in criminal justice Associate of Arts , Liberal Arts 1979 Clarke College - City , State , USA Graduated with Highest Honors Skills Extensive experience working with Boards of Directors Supervision and management Development and fund raising Communications Marketing Public Relations Fiscal Operations Volunteer recruitment and coordination Microsoft Office Suite | PUBLIC-RELATIONS |
FLIGHT ATTENDANT Summary Former police detective with 22 years of experience. Specialized in investigating organized crime, money laundering, financial fraud, bank fraud and tax fraud cases. Well experienced in traditional and digital/web based investigations. SWAT/firearms/driving/defensive tactics trainer experience. Highlights Financial crimes investigator ID theft investigator Insurance Fraud Court testimony Skilled interrogator Firearms/Driving Instructor GPS tracking services Undercover investigations Accomplishments Created the Internet forensic detective position to support all investigation types. Pioneered the use of asset forfeiture in fraud investigations, seizing over $50,000 in assets in one year. Developed a training program that increased liquor enforcement by 500%. Implemented a GIS case tracking system. Sustained a 100% conviction rate for assigned fraud cases. Experience Flight Attendant 10/2013 to Current Company Name City , State Took this job for the time to write two novels about terrorism and police/military response: GOOD BYE, SEATTLE and AVENGE SEATTLE Personal Fitness Trainer 09/2011 to 10/2013 Company Name City , State Designed and conducted individualized fitness programs Developed and implemented an Access based database for programs and exercises for trainers. Fraud Detective 08/2005 to 09/2011 Company Name City , State Pioneered asset forfeiture procedures for fraud unit, over $50,000 in criminal proceeds and equipment being converted to support investigations. Created the Internet Forensic Detective position, increasing our detectives' ability to function in the modern media and specifically the off-site, foreign server storage of data. Successfully investigated complex financial investigations from retail transactions to overseas wire transfers. 100% conviction/confession rate. Helped re-write the department's unusual occurrence manual bringing our department into compliance with international standards. Instructor in Emergency Vehicle Driving, Liquor Law Enforcement, and Field Training Officer. Enforcement Officer 12/2004 to 08/2005 Company Name City , State Managed enforcement and regulatory activities related to 300+ licensees. Conducted investigations ranging up to complex financial investigations of hidden owners. Started a program to teach liquor law enforcement at Basic Law Enforcement Academy and various agencies, increasing effective enforcement throughout the region by 500% without requiring additional personnel. Firearms and Defensive Tactics Instructor Program Manager / Technician 08/2003 to 12/2004 Company Name City , State Designed and implemented a GIS based data management system, replacing their paper system, which drastically decreased man-hour costs per project. Initiated and managed multiple projects within a cost share program involving local community members and WA Dept. of Ecology. Senior Police Officer 11/1994 to 06/2002 Company Name City , State Served on gang emphasis patrol detail, SWAT team, Field Training Officer, and Fraud Investigator. Regional Representative to Washington State Tactical Officers' Association Instructor at state level for SWAT basic and advanced courses. Developed a class for military style tactical planning at advanced SWAT courses. Member of Congressman Nethercutt's law enforcement advisory board. Helped introduce a bill for state funding for body armor for less affluent, smaller departments. Deputy Sheriff 06/1989 to 11/1994 Company Name City , State SWAT Team Trainer, Field Relief Supervisor, Search and Rescue team member Commanding Officer 06/1985 to 06/1989 Company Name City , State Commanded a 143 man Military Police organization. Organized MP detachments based on mission requirements and commanded detachments once deployed. Commanded the largest peacetime POW exercise of a USMC unit, receiving a letter of commendation from US Central Command, and established the procedure used in the Middle East today. Participated in national level work group on low intensity conflicts in Washington DC. Helped create OH-10 Manual on subject. Revolutionized counter terrorism training for Military Police by contracting trainers outside of USMC. Education Certification : Linguistic Statement Analysis Technique 2011 LSAT Institute City , State Certification : Preparing Digital Evidence for Court 2011 U.S. Department of Justice City Certification : Cell Phone Investigations 2011 National White Collar Crime Center City Select One : Various certifications: 2011 Washington State Criminal Justice Training Commission City , State Basic Law Enforcement Academy (Top graduate in academics and shooting) Basic and advanced SWAT Drug Investigator Firearms Instructor Emergency Vehicle Driving Instructor Field Training Officer and Instructor Development Investigation of Intellectual Property Crimes Emerging Trends in Financial Crimes and Identity Theft Investigating E-checks and ACH Fraud Transactions Social Networking: Investigative Tools and Techniques Certification : Techniques of Financial Investigation 2010 St. Petersburg College / DEA City , State Certification : Basic and Advanced Interrogations and Interviews 2009 John E. REID & Associates, Inc. City , State Certification : Basic Geographic Information Systems Programming 2006 Environmental Research Systems Inc. (ESRI) City , State Certification : Street Survival Seminar 1993 Calibre Press City , State Select One : Leadership, Management, and Field Courses United States Marine Corps City , State Officer Basic School (Top 5% of class) Military Police Officers' Course (Honor Graduate, Top Gun) Combat Marksmanship Coach's Course Jungle, Mountain, and Desert Warfare Courses Amphibious Scout Swimmers' Course (Top Graduate and First Officer to complete course) Bachelor of Arts : Criminology University of Washington City , State Recipient of NROTC scholarship Coursework in Criminal Justice, Criminology and Sociology Secretary of Navy's Distinguished Graduate Marine Corps Association's Distinguished Graduate Skills INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records, tenacity, interrogation, interviewing, high case closure rate MANAGEMENT: program management, efficient case management, use of GIS programming, proven leadership, training FIELD WORK: extremely fit, desensitized to hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA | FITNESS |
JOBS COORDINATOR / ESTIMATOR Professional Summary [Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title]. Core Qualifications Excellent interpersonal and coaching skills Motivated Recruiting and selection techniques Conscientious Proficient communicator Hiring recommendations Experience Jobs Coordinator / Estimator August 2012 to October 2014 Company Name - City , State Worked directly with Payless manager's in assigned area's with store operation's, PNL shrink, store maintenance, recruiting store staff member's and planning Competitive Analysis Performed competitive analysis to make recommendations for future Payless company growth. Assisted in over 130 Payless ShoeSource store opening's and relocation's to create 3 districts in the Carolina's. Selected by Payless ShoeSource Regional VP to utilize recruiting skill's and store development with the Canadian International expansion team.Promoted to Store Manager after [] months in the Assistant Manager position. Supervised team of base office store staff and their development. Devised a successful recruiting plan for new Payless training supervisor's and store manager's. Awarded "Top Sales Manager of the Year ". Awarded " Best in People Development " Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Defined project deliverables and monitored status of tasks. Monitored team progress and enforced deadlines. District Manager Trainee July 2012 to July 2012 Company Name - City , State Successfully managed the activities of team members in multiple locations. Area Manager October 2011 to March 2012 Company Name - City , State Successfully managed the activities of store team members in multiple locations. Recruited, managed and mentored an average of 4 new customer service representatives per year. Developed, implemented and monitored programs to maximize customer satisfaction. Developed and managed annual operating budgets for 4 stores locations in Durham, NC. Area Manager / Training Supervisor March 1992 to August 2010 Company Name - City , State Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Addressed and corrected sales staff communication issues in a tactful and effective manner. Analyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Fulfilled customer shipping needs using UPS and USPS methods. Determined staff promotions and demotions, and terminated employees when necessary. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor's in store's to meet company demands. Opened 130 new store location and assisted in recruiting and training new staff. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development. Assisted management with presentations for business reviews and communications meetings. Researched and recommended new sources for candidate recruiting. Recruited for various positions across multiple sites in the Carolina's Va and Canada. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Thoroughly explained the employee handbook during new employee orientations. Maintained an accurate candidate tracking system. Supplied tools, resources and education to company managers to enhance their skills. Organized all monthly and quarterly reviews for all associates. Conducted and required to conduct 2nd interviews in assigned area to determine employment for all new hires for all store location's based on manager's feedback from 1st interview's of various new hires and their store staffing needs. Office Adminitrator April 2015 to July 2015 Company Name - City , State Planned and executed [project].Effectively controlled the release of proprietary and confidential information for general client lists.Prepared correspondence, accounting and financial documents for analysis. Conducted analysis to address [issue] which led to [positive outcome].Prepared correspondence, accounting and financial documents for analysis. Education Associate of Arts : Business Administration , 1982 Mount Olive College - City , State Business Administration Professional Affiliations Member, Small Business Association (2008 - present) Skills Assistant Manager, benefits, budgets, cash receipts, coaching, interpersonal, Competitive Analysis, customer satisfaction, customer service, forms, functional, Hiring, HR, inventory, marketing, meetings, merchandising, office, communicator, payroll, policies, presentations, progress, reconciling, Recruiting, recruitment, sales, Sales Manager, shipping, staffing, Store Manager, strategic plans, supervisor | APPAREL |
PUBLIC RELATIONS SPECIALIST AND BRAND CONSULTANT Summary With so many individuals applying for a position within your organization, how can you decide who is the best candidate? Successful public relation professionals need to be creative, dynamic, organized, team-oriented with a strong desire to succeed and these are qualities I have been recognized for in all of my previous roles. I have worked for iconic fashion brands such as ANN
Inc. and The Children's Place where I managed national and international media relations, special events and served as the on camera company spokesperson.
I have a consistent record of creating, implementing and leading extremely successful public relations campaigns and executing high profile events. As you will note, I have solid interpersonal skills, with the ability to interface with individuals at all levels. I also have strong talents in creating, writing, and producing communication pieces. My organizational skills have allowed me to prioritize schedules and complete projects within time and budget guidelines. Highlights MS Office Suite: Word, Excel, Access, PowerPoint, Project Pro; Cision, Google Analytics, Lexis Nexis, Fashion Experience Public Relations Specialist and Brand Consultant July 2014 to November 2015 Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for consumer brands and startups. Responsibilities: Execute media plans through development of media strategies, writing of press releases, tracking and follow up of those releases and engagement of editorial writers and editors. Partner with key stake holders for all marketing efforts, partnerships, events and new product launches. Social Media Management; content creation, blogger outreach and analytics Educate brand stakeholders regarding image, elevator pitches, key points of branding, media exposure, public speaking, event programs and general public relations activities. Public Relations and Social Media Manager November 2012 to June 2014 Company Name Career Highlight: Responsible for the execution & management of all public relation strategies to support company initiatives in efforts to garner press, create relationships with key members of the media and influencers Responsibilities: Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency. Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches on a national level. Public Relations & Social Media Manager January 2009 to June 2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Assistant Manager January 2006 to January 2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appoin tments, and responsible for all sample trafficking. Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing , June 2005 Berkeley College Marketing Languages Native fluency in Spanish Personal Information I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them.
Thank you for your time and consideration. Sincerely,
Lorena Pino Additional Information I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them.
Thank you for your time and consideration. Sincerely,
Lorena Pino Skills agency, branding, budgets, content creation, clients, direction, editorial, editor, email, event planning, special events, Fashion, financial, functional, Google Analytics, GPS, image, leadership, Lexis Nexis, marketing, marketing communications, media plans, media relations, merchandising, Access, Excel, MS Office Suite, PowerPoint, Word, press, press releases, PR, project plans, Public Relations, public speaking, retail, sales, Spanish, speeches, strategy, strategic, TV, video | PUBLIC-RELATIONS |
SENIOR ACCOUNTANT https://www.linkedin.com/in/angelo-bennett-a2b638106 Professional Summary Talented Senior Accountant highly effective at solving routine and critical issues across all operational levels. Specialize in financial accounting. Skills Microsoft AX Dynamics General ledger accounting GAAP proficiency Recordkeeping Account updates Financial statement review ERP (Enterprise Resource Planning) software Intuit QuickBooks specialist Accounts Payable Accounts Receivable V Look ups Budget analysis Account reconciliation specialist Work History Senior Accountant Company Name - City , State 04/2016 - Current Oversee the general accounting processes of Inter-company and financial reporting of all entities. Provide timely explanations of variances between actual results and forecasts/budgets; provide corrective action recommendations to management Responsible for bank reconciliation for 7 Inter-companies Prepare Prepayment schedule and apply monthly amortization Generate month end entries for prepayment's and accruals Reconciliation reports for all Balance Sheet accounts Work with internal and external auditors during reviews and audits to ensure full cooperation and compliance with all qualified requests. Ensure proper coding of general ledger accounts Submit wire transfers to pay vendors and inter-companies Record new assets and apply monthly depreciation Assist implementation of migration from previous accounting software to Microsoft Dynamics AX. Senior Accountant Company Name - City , State Created revenue and expense account analysis Implement the migration from manual to automation systems for General Ledger Responsible for Accounts Payable/Accounts Receivable invoice processing and payment Responsible for bank reconciliation Production and reconciliation of various monthly reports using excel Generate month end entries such as prepayment's and accruals Develop and maintain accruals schedules for legal fees, leases and rent expense Ensure proper coding of general ledger accounts Responsible for paying invoices and cutting checks. Senior Accountant Company Name - City , State 06/2014 - 11/2014 Generated Accounts Receivable invoices for customers and recorded customer payments Recorded Accounts Payable invoices from vendors and applied payments to vendors Assisted with month end closing entries such as accruals, prepayment's and depreciation Managed general ledger and prepared and reviewed journal entries in QuickBooks Prepared bank reconciliations for two bank accounts Calculated Bi annual royalties for music artists Managed travelling and entertainments costs Interacted with customers and followed up on payment discrepancies Applied prompt payment for approved Music videos for ultra-records artists. Staff Accountant/Financial Analyst Company Name - City , State 04/2008 - 06/2014 Global Manufacturer of Brands and Labels headquartered in Hong Kong Completed Accounts Payable/Accounts Receivable invoice processing and payment Managed weekly Accounts Receivable and Accounts Payable status meetings Managed general ledger accounts and assisted with month end entries Managed intercompany reconciliation at month end for various regions globally Created account analysis reports for each account in the chart of accounts with commentary Generated reports (Income Statement, Balance Sheet, Daily Sales) and provided commentary Assisted in migration from Sun 5 accounting system to Dynamics AX accounting software Assisted with general ledger management for multiple business units within company Completed 2014 budget for SML RPDI Minnesota region with presentation to CEO All filing and check depositing for SML NY office as well as travel & entertainment control. Full-Charge Bookkeeper Company Name - City , State 02/2006 - 03/2008 Responsible for the following: Accounts Payable (processed invoices and applied prompt payments to vendors) Accounts Receivable (processed sales orders /created invoices and sent to customer) Implemented entire QuickBooks system, including the input of vendors, customers and inventory adjustment entries Generated bank deposits and verified balance receipts Researched and resolved billing and collections disputes Generated income statement and balance sheet reports. Skills general accounting, accounting software, accounting system, Accounts Payable, Accounts Receivable, accruals, automation, balance sheet, balance, bank reconciliations, bank reconciliation, billing, budgets, budget, Bi, filing, financial reporting, General Ledger, general ledger accounts, inventory, invoice processing, legal, meetings, Microsoft Dynamics, Microsoft Excel, excel, office, Microsoft PowerPoint, Microsoft Word, migration, month end closing, Peachtree, pivot tables, processes, coding, QuickBooks, Sales, Sun, Sun 5 Education Bachelor of Arts : Business Administration DeVry University - City , State 2006 Business Administration Business Information Systems GPA: 4.0 GPA: 3.2 accounting | ACCOUNTANT |
SENIOR ACCOUNT MANAGER Summary Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising Highlights Project management Exceptional writer Organized and efficient InDesign experience Deadline-driven Customer service-focused Motivated team player Sound judgment Experience 01/2014 to 01/2016 Senior Account Manager Company Name － City , State Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues. Served as liaison and representative to media and community. Managed website content both Baker PR and clients. Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more. 01/2012 to 01/2014 Development Senior Associate Company Name － City , State Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events. Developed relationships with donors to achieve financial goals. Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors. Oversaw reception and receiving line event featuring President Clinton in October 2012. Wrote and designed various fundraising publications in conjunction with creative/marketing department. 01/2010 to 01/2012 Development Manager Company Name － City , State Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation. Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament. Organized and produced Anderson Center video. Managed website revision. Conducted research to identify grant opportunities, and wrote and submitted grant proposals. Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities. Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications. 01/2007 to 01/2010 Senior Account Executive Company Name － City , State Assisted in the creation of public and media relations strategy for a variety of clients. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission. 01/2003 to 01/2007 Public Relations and Membership Company Name － City , State Developed public and media relations strategy for second largest non-profit in Columbia County, NY Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications. Managed membership program and database; developed and executed special and fundraising events. Managed website content. Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs. 01/2002 to 01/2003 Executive Assistant Company Name － City , State Managed daily activities of the Vice President's office in an international agricultural company. Assisted in updating and maintaining vendor database and purchasing-related projects. 01/1998 to 01/2001 Public Relations Coordinator Company Name － City , State Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales. Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service. 01/1996 to 01/1998 Recruiter/Cultural Coordinator Company Name － City , State Interviewed and assessed applicants for 35 departments for award-winning health and wellness center. Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions. As Cultural Coordinator, oversaw ticket promotion and sales for seven venues. Education Bachelor Degree : Business Communication Florida Institute of Technology － City , State Business Communication Interests Greene County YMCA, board member Henry Hudson Youth Soccer board member/coach Public Relations Society of America, board member, former president Salvation Army volunteer American Red Cross volunteer Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate Skills Experience with advertising, budgeting, negotiating contracts, project management, and video creation. Adept at customer service, editing, fundraising,media relations, content creation, and research. Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more), website content, and communications strategy. Fundraising Software: Raiser's Edge Desktop Publishing Software: InDesign | PUBLIC-RELATIONS |
CUSTOMER SERVICE REPRESENTATIVE Summary A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up. Skills Able to demonstrate exceptional communication
skills, able to maintain effective and efficient communication within a team
environment. Skillful initiation in organizing and
coordinating team meetings to manage and planned performance adherence. Exceptional talent for accuracy analyzing,
projecting conflict and resolving issues. Continually providing input or
solutions in problem solving on operational issues or procedures and perform
administrative follow-up.
Strong leader with
proven development abilities, capable of clearly presenting ideas, plans and
strategies to all levels of management. Solid background in setting priorities and
deadlines, adjusting the flow and sequencing of the work to meet team needs.
Experience Company Name City , State Customer Service Representative 10/2016 to Current Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed. Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance. Company Name City , State Customer Service Representative 09/2014 to 02/2016 Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events. Company Name City , State Juvenile Supervision Officer III 09/2011 to 01/2014 Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth. Company Name City , State Business Wireless Care Supervisor 05/2005 to 10/2009 Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions. Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner. Participated in hiring, termination, performance and salary reviews. Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service. Education and Training Masters of Science : Public Safety/Emergency Management December 2017 Capella University , City , State Public Safety/Emergency Management Relevant Courses Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners Bachelor of Arts & Science : Criminal Justice August 2010 Florida A & M University , City , State Criminal Justice Relevant Courses Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems Skills Criminal Justice, Public Safety, sales, scheduling | AUTOMOBILE |
ACCOUNTANT Summary Results driven and award winning accounting and auditing professional with over ten years of experience. Motivated team leader and excellent mentor. Exceptional skills in: Generally Accepted Accounting Principles Generally Accepted Auditing Standards Interviewing Techniques Research & Data Gathering Financial Analysis Budget Preparation Accounts Payable/Accounts Receivable Implementing Effective Internal Controls OMB Circular A-133 MS Office Experience 09/2015 to 03/2016 Accountant Company Name － City , State Evaluated the effectiveness of financial processes, and made procedural changes to improve Child Support Cashier Collections and Settlement which, decreased incidence of misallocated funds due to software glitches and documentation mistakes. Recommended video surveillance system installation which, safeguarded cashiers. Participated in committees and task forces established to analyze and resolve systemic problems. Performed a financial data analysis of $1.3 million and 4,700 receipts to locate busy periods in the Child Support Cashier Booth, and noted that the Cashier Booth is usually the most busy during the beginning and end of the month as well as around holidays. Interpreted and implemented a variety of policies and guidelines, and proposed findings and solutions to decrease errors and susceptibility to fraud such as utilizing a second cash register at the Child Support Cashier Booth when cashiers may feel overwhelmed from high client volume. Supervised and trained six staff members on proper utilization of policies and procedures to insure that there would be less possibility of inaccuracies. Reviewed and approved twelve bank reconciliations to insure accuracy. Reconciled Child Support Fee check register on a daily and monthly basis. Audited Child Support Files, and reconciled amount of Child Support owed to the PACSES (Pennsylvania Child Support Enforcement System),. 09/2014 to 09/2015 Administrative Specialist II Company Name － City , State Posted and entered accounting data to the City's financial database using proper fund codes. Gathered and reviewed supporting detail as well as re-computed invoices and backup documentation, and authorized invoices for payment. Examined accounting records to ensure that all data was correctly and consistently recorded. Identified and corrected incorrect entries and other clerical errors. Also, communicated with vendors to assist with billing disputes. Prepared bank deposits and booked income for SELF Inc. client savings accounts in Quickbooks. Also, recorded receipt of money orders. Reviewed and evaluated target, operating, and quarterly budgets for funds amounting to approximately $100 M. Developed reports required by Federal and State monitoring agencies for the Homeless Prevention and Rapid Re-Housing (HPRP) and Child and Adult Care Food (CACFP) program within deadlines. Reviewed relevant regulations, contracts, laws, ordinances and procedures governing departmental decision-making. 04/2005 to 09/2014 Auditor II Company Name － City , State Evaluated city departments for conformity with SAPS (Standard Accounting Procedures), GAAP (Generally Accepted Accounting Principles), and departmental policies and procedures. Audited city departments for grant compliance with CFDA (Catalog of Financial Domestic Assistance) and state requirements. Assessed Federal and State grant compliance requirements including: laws and regulations, administrative procedures, contract terms, and general grant stipulations. Reviewed prior year's audit documentation, audit report, management letter, and budgetary testimony. Met with department representatives during entrance conferences to discuss objectives and timetables. Interviewed department officials to gain knowledge of the internal control systems in place. Also, prepared internal control questionnaires to assist in the modification of audit programs. Selected audit sample, and completed attribute testing of sample items. Prepared and organized audit work papers. Formulated findings and recommendations based on exceptions found. Investigated cases of suspected fraud or abuse including: noncompliance with Charter School laws, contractual fraud, co-mingling of funds, and overstatement of assets on financial statements. 01/2003 to 04/2005 Accountant Company Name － City , State Searched account histories to locate imbalances and incorrect entries. Prepared invoices and reconciled asset and liability account balances for 300 agency contracts, which accounted for $550 M per fiscal year. Established and maintained effective working relationships with agency officials and administrators. Compiled, summarized, and analyzed financial data concerning accounting transactions. Performed basic statistical analyses to determine trends, estimates, and significant changes. Examined accounting source documents for conformance to standard accounting principles, departmental and citywide procedural directives and guidelines, and legal or budgetary restrictions. Provided technical direction to a staff of six financial service staff members. Education Bachelor Business Administration : Accounting Fox School of Business, Temple University － City , State Accounting Professional Affiliations Assisted in auditing Emergency Medical Services (EMS) and found only 60% of Philadelphia Fire Department (PFD) ambulances met a widely accepted standard of arriving on scene at a medical emergency in less than nine minutes, ambulance crews were overworked, and the demand on some EMS units was excessive.
Won the bronze Knighton Award from the National Association of Local Government Auditors (NALGA) for submissions
-Reviewed the School District of Philadelphia's Charter School Office and noted that 51 out of 63, or 81%, of charter schools' files were incomplete, missing items such as the charter agreement itself, articles of incorporation or proof of insurance leaving them vulnerable to fraud.
Recognized for excellence by the Association for Certified Fraud Examiners (ACFE) Skills Accounting, administrative, agency, audit report, backup, bank reconciliations, basic, billing, budgets, cash register, Cashier, Catalog, clerical, conferences, contracts, client, data analysis, database, decision-making, direction, documentation, Financial, financial statements, funds, legal, money, policies, processes, Quickbooks, video | ACCOUNTANT |
INDEPENDENT DESIGNER Professional Summary Independent and results driven Design Professional with an extensive background in the design process. Proficient in taking initiative, along with a desire to achieve client satisfaction, for a record of accomplished results. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes Written & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce ADA, Specification AutoCAD, Strategy Budgets, Verbal Communication Change management, Written COUNCIL Creativity Customer satisfaction Direction Documentation Innovation Interior design Team lead Leadership Materials Meetings MS Office Suite Office Organizational Personnel Presentations Problem Resolution Processes Procurement Programming Project Coordination Real Estate Retail Sales Space Planning Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Education Bachelor of Arts : Interior Design IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY - City , State NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION
Certificate #009891 Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes WWritten & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce, ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written Additional Information STATE OF ILLINOIS LICENSE
, Registered Interior Designer #161.000401
. | DESIGNER |
BUSINESS DEVELOPMENT MANAGER Summary Entrepreneur and sales professional recognized by the Prince George's Chamber of Commerce and non-profit organizations as a leader in developing strategic partnerships to acquire business growth. Professional Experience Company Name City , State Business Development Manager 01/2006 to Current Information technology enterprise business operator that demonstrated profitable annual revenue. Researcher and statical analyst that increased financial growth 15% each quarter maximizing data analytics and customer retention software to win new and retain existing customers. Account manager of C-Suite Executives, Federal and State Procurement Directors and Mid size business decision makers. Procurement strategist that acquired new business in emerging markets creating and responding to request for proposal (RFP) solicitations. Social media marketing specialist and brand strategist. Created content and designed graphic for website, email and trade publications. Developed sales marketing training programs that improved client retention and increased revenue. Managed diverse and multicultural workforce to collaborate as a focused unit. Company Name City , State Client Services Manager 06/1996 to 07/2005 Sales and leasing consultant that consistently received BMW's honors award for highest in the nation sales and customer service achievements. Finance Director that achieved recognition for surpassing sales goals for financial product presentations. Awarded product development certification. Relentless customer relations management (CRM) prospecting and cold calling skills to acquire new and to follow-up with existing customers. Company Name City , State Multi-unit Franchise Operator 03/1985 to 04/1995 Entrepreneur that acquired multiple successful franchise units through acquisition and start up. Restauranteur that developed and sold businesses for profit over a ten year period. Held key position on franchisee board responsible for direct marketing and advertising. Attributes: real-estate development, accounting and management training. Education and Training Bachelor of Arts : Business Management University District of Columbia - School of Business and Public Administration , City , State , USA Course work included: Information Management, Gained thorough knowledge of principals, concepts, analysis, design and cloud computing pertaining to information technology. Communications: Enhanced public speaking and presentation techniques. Philosophy: developed tools for effective reasoning. Continued studies to achieve a goal of obtaining a B.A. Degree (May 2020) Leadership Training 2016 Department of Economics , City , State , United States On-line course study in Principals of Leadership, Organization and Management. Organizational Leadership 1998 From The Heart Church Ministries , City , State , USA Course work: The Psychology behind developing interpersonal relationships. Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access) Accounting and Tax software Quick Books, DRAKE Occupational Safety - OSHA -10 Federal Energy Management Professional (FEMP) Web - Design HTTML Activities and Honors 2010 - 2015 - Board Member, Prince George's Chamber of Commerce 2012 - 2015 - Chair - Green Technology and Sustainability Committee 2012 - Prince George's Chamber - Green Business Award 2015 - 2017 - Metropolitan Washington Council of Governments (MWCOG) - Governmental Affairs Outreach 2014 - 2016 - Congresswoman Donna Edwards - Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board | BUSINESS-DEVELOPMENT |
SLEEP TECHNOLOGIST, RPSGT Summary Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement. Highlights Member of AHIMA Member of ILHIMA Member of HIMSS Member of HFMA More than ten years healthcare experience CPR Certified Need minimal supervision Analytical Critical EHR experience Skills Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting. Accomplishments Interscore Relability Testing 92% average (expected 85%). Obtained my Registered Polysomnographic Technologist license in 01/2015. Graduated Valedictorian Hannibal La-Grange University in 2000. Experience Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State Polysomnogram preparation and set up, diagnostic testing,. PAP and oxygen titration studies, monitoring and scoring complete patient. studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR. certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio. Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State Performing EEG and LTM. Measuring in 10-20, patient preparation and education, monitor and note abnormalities. Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Billing patients in outpatient sleep center. Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Education May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy
Graduate as Valedictorian of Respiratory Therapy Class
*Winner of John Rodgers Memorial Scholarship Bachelor of Science : Healthcare Information Management & Technology 1999
2017 University of Wisconsin City , State Healthcare Information Management & Technology Skills Billing, communication skills, CPR Certified, CPR
certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting | HEALTHCARE |
SUPERVISOR ACCOUNTANT Professional Summary Ability to work in a fast paced, deadline driven environment, independently or as a team. Core Qualifications Microsoft Office, advanced Excel, PowerPoint, MS Access, Atlas, Windows 95 - XP, Harvard Graphics, QuickBooks, NGS Systems (Net Global Solutions Systems), People Soft, SAP, Quicken, Nanovision, 2-Tier, Phoenix (E1), and Business Objects. Experience Supervisor Accountant July 2015 to Current Company Name － City , State Performed financial reporting activities for the Ichthys Project. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance/FCPA - Quarterly testing of internal controls. Responsible for preparing budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Ichthys. Prepare PowerPoint presentations, charts, and graphs. Attend Monthly and Quarter PSR/PFSR meeting. Performance of ad-hoc request and special projects as required. Lead Accountant July 2008 to July 2015 Company Name － City , State Performed financial reporting activities within the Government, Infrastructure and Minerals product line. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance - Quarterly testing of internal controls. Assist with budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Infrastructure and Minerals. Assist in preparing PowerPoint presentations, charts, and graphs. Performance of ad-hoc request and special projects as required. Senior Accountant December 2007 to June 2008 Company Name － City , State Review the SSC general ledger accounts and make correcting entries. Performs account analysis and reconciliation. Create and maintain ad hoc reports and reporting databases such as Access and Excel. Monitor SSC process execution for SOX compliance, and coordinates testing activities with auditors. Generate and analyze process performance metrics. Assists in developing and testing automated tools such as Lotus Notes and SSC webpage. Assist in preparing PowerPoint presentations, charts, and graphs. Reconcile intercompany balances with 18 sister companies. Prepare accounts payable accruals. Reconcile AP accruals, payroll transactions, and fixed assets. Set up fixed assets in JDE for depreciation expense. Pay monthly lease for vehicles and gas cards. Prepare monthly financial reports and tax packages. Prepare monthly forecast analysis and summary variance explanations. Senior Financial Analyst October 2005 to October 2007 Company Name － City , State 20th Century Fox Home Entertainment one of the world's most recognized and respected producers and distributors of films and television programs) Researched and analyzed licensee royalty statements, reconciled local office financial statements, evaluated company's position by using multiple schedules (e.g., sum cost, revenue and contribution), forecasted month-to-date, prepared and analyzed monthly forecast, prepared quarterly forecast statements and presented findings to senior management. Prepared, maintained and reviewed forecasts. Set up projects in PeopleSoft. Performed month-end close activities. Individually analyzed and prepared production actual. Analyzed and prepared month-to-date and year-to-date variance explanations. Prepared journal entries and coordinated with senior management to input book entries into People Soft. Performed financial analysis as requested. Prepared licensee royalty statement to be uploaded into Atlas. Prepared and processed journal entries to be uploaded into PeopleSoft. General Accountant June 2005 to August 2005 Company Name － City , State Supervised over a 120 different accounts within the United States by using Nanovision. Adjusted journal entries to balance general ledger. Handled bookkeeping monthly byusing Nanovision and Excel. Provided bank reconciliations for month-end closing statement for each account. Accountant September 2004 to January 2005 Company Name － City , State Oversaw accounts receivables operating and approval process to support production of over 150 checks weekly. Authorized check signer, approved all wire transfers over $1M. Adjusted journal entries to balance general ledger. Contributed to annual budget process, working with various department heads to review historical activities, trends, and future obligations. Handled 1099 Miscellaneous tax issues. 2005) Managed month-end closing cycle. Education Master of Business Administration : Business Development Strategy, Management , May 2008 Pepperdine University, Graziadio School of Business and Management － City , State Business Development Strategy, Management Bachelor of Science : Finance Spanish , May 2004 University of New Orleans － City , State Finance Spanish Languages Fluent in English and Spanish (proficiency has decreased due to moderate use). Skills Account reconciliations, accounting, accounts payable, accounts receivables, accruals, ad, AP, balance sheet, balance, bank reconciliations, billing, bookkeeping, book, budgeting, budget, Business Objects, charts, oral communication, CPA, databases, Fluent in English, senior management, finance, financial, financial analysis, financial reports, Financial Reporting, financial statements, fixed assets, forecasting, general ledger, general ledger accounts, Government, graphs, Harvard Graphics, JDE, Lotus Notes, Access, MS Access, Excel, Microsoft Office, office, PowerPoint, PowerPoint presentations, Windows 95, month-end closing, payroll, PeopleSoft, People Soft, presentations, QuickBooks, Quicken, reporting, SAP, SOX compliance, Sarbanes Oxley, Spanish, tax, television, variance analysis, Excellent written | ACCOUNTANT |
IT CONSULTANT Professional Summary Self-motivated, detail oriented Senior Computer/Network Technician with 20 years experience in Oil and Gas corporate network and service environments. Windows Server 2000, 2003, 2008 R2, Cisco, Active directory Administrator and network Administrator with proven troubleshooting and problem resolution skills. Independent worker and valued team contributor with excellent communication, interpersonal and customer service skills. Willing to relocate. Core Qualifications GIS, Kingdom, Petra, MS Office 97-2013 Citrix, Market Data. Mitel 3000 & 5000, Cisco CME, Exchange 2010
Networking: Active Directory,Cisco LAN/WAN, DHCP, TCP/IP, ODBC, VPN, Isilon Accomplishments NEW HORIZONS COMPUTER LEARNING CENTER, Houston, Texas. Implementing Microsoft Windows 2000 Professional Server. Implementing Microsoft Windows 2000 Network Infrastructure. Administering Microsoft SQL 2000 Server Database. Experience January 2014 to February 2016 Company Name Technical Anaylst Network Anaylst for T1 and VSAT network. Support of applications for pipeline technicians. Cisco Unified Communicator Manage Cisco VOIP phones. Work with Datto, Acronis and Symantec backup applications. Managed licensing and FlexLM for Petra. Supported user installation and maintenance of Petra database. Restoration of corrupted projects from SQL database. Managed all Installation and configuration for network, workstations and laptops. Gas Control and application management. Managing applications on 2008R2 server for Accounting and Gas flow. Active Directory management creation of users and groups and permissions for all corporate users. Creating solutions for measurement applications for gas pipeline. Office 365 Administrator to create user mailboxes and distribution groups. Desktop support for all users in corporation. Support for SCADA platforms insuring data connection. IT Consultant June 2013 to December 2013 Company Name for acquisition of Apache shelf properties. Cordinated network and application replication with Apache Oil & Gas. Worked with Apache and other 3rd part vendors and contractors to replicate Apache infrastructure for transition to FieldWood Energy. This was replicating all Apache network, databases applications and voice for offices and Gulf Platforms for a seemless transition. Worked to replace Cisco phone system. Wored with vendors to replace application and software license. SPN Rescources/Dynamic Offshore LLC/SandRidge Energy 4-2007 – 5-2013 Network Administrator Managed all Installation and configuration of hardware and software for all workstations and laptops on shore and handled all equipment and communications for offshore platforms. Terminal server administrator. Worked with Citrix applications for corporate and external users. Managed Ision server for G&G applications users for Kingdom software. Administrator of Dell and HP Servers. Managed and maintained Osilon server nodes for Geophysical engineers. Managed AD and created accounts for all users and groups needed for corporation access, email and all network drives. Managed and was administrator for Mitel 3000 VOIP phones for company. Managed all 2003 and 2008r2 servers for corporation. Managed the installation of P&A and Workover jobs and communications offshore. Built configured and was Administrator for Exchange 2010 on Windows 2008r2 server. Managed all network communication for offshore platforms with microwave and VSAT connectivity.Managed licensing of all prioritary software and applications for company. Managed and supported Bez server and Blackberry’s and smartphone, IPhone, Samsung. Support of VPN cisco client. Superior Energy, HoustonTexas 12-2005 – 4-2007 System Support Specialist Install and configure hardware and software for XP workstations and laptops and server 2003 on network. Management of active directory on Server 2003 and remote desktop to support all users throughout region. Built and managed servers for corporation. Administrator of Exchange creating users and troubleshooting server issues Administror AD for corporation. Support of Bez server and Blackberry’s. Support of VPN cisco client. Sold to Dynamic Offshore got promotion to network administrator of company. Senior Workstation Technician January 1997 to January 2005 Company Name － City , State Citrix Administrator Managed AD for accounts. Install and configure hardware and software for workstations and laptops with Windows NT, 2000 or XP on network for energy trading floor with live market feeds, Reuters and Bloomberg market data. Used Active directory for support of users and groups. Support network and client/server applications, shared data storage, proprietary software, and Internet applications and troubleshoot hardware and software issues for end-users throughout corporation. Education Associate : Computer Science Technology , 1993 MICROCOMPUTER TECHNOLOGY INSTITUTE － City , State Computer Science Technology Skills Accounting, Active Directory, AD, Apache, backup, Bloomberg, cisco, Citrix, client/server, hardware, client, databases, database, Dell, DHCP, email, energy trading, GIS, HP Servers, Internet applications, LAN, laptops, Managing, Market, access, Exchange, Office, MS Office 97, Windows, 2000, Windows NT, microwave, Communicator, Network Administrator, Network, Networking, ODBC, Oil, phone system, promotion, Reuters, SCADA, servers, SQL, Symantec, T1, TCP/IP, Desktop support, phones, Terminal server, troubleshoot, troubleshooting, VPN, VOIP, WAN | CONSULTANT |
TECHNICAL DESIGNER Summary SPECIAL QUALIFICATIONS: Textile Engineering Knitting and Garment Manufacturing Textile Printing and Finishing Yarn and Fabric Dyeing Spinning and Weaving Textile Construction and Embroidery Textile Testing Highlights CAD: Photoshop, Illustrator and Accutrac Technical Packets Garment Construction and Fit Computerized and Manual Pattern Making Garment Embellishment Draping and Sewing Fashion Illustrations Manual and Computerized Merchandise & Line Development Trend & Color Analysis Understanding of Target Customer/Markets Experience Technical Designer 01/2015 to Current Company Name City , State Created 65 complete development and production technical packages including spec sheets in 1 week. Developed a pattern with grade rules for production of sample garments with accuracy. Coordinated 8 different manufacturing tasks that led to over 30,000 unites of production. Supervised the creation of garments, including fitting, detailing and adaptations. Sourced, selected and bought fabrics, trims, fastenings and embellishments. Approved quality for all trims, creates fit comments for production and communicates fit corrections to overseas in timely manner. Notified factories of construction quality issues and provides recommendations on corrections Negotiated with customers and suppliers and oversee production. Provided input to design and sourcing teams regarding cost engineering. Collaborated with designer, a merchandiser, manager and business partner to ensure the desired product is achieved, while retaining production schedule. Saved 60,000 units of production by coming up with an effective solution for a design fault. Assistant Designer/Technical Designer 06/2014 to 12/2014 Company Name City , State Vintage Casual Sportswear, Dresses and Sweaters Created an idea and produce a complete design by hand or using computer-aided design (CAD). Created complete development and production technical packages including spec sheets. Created inspirational presentation materials for trend, color and product assortments. Provided research ideas that reflect the trends, but also, which reflect the integrity and aesthetics of the brand by creating design boards (color, sketches and fabric detail). Managed all deadlines within development/Production calendar. Provided and confirm the gauges and knit downs for full fashion sweaters. Managed Design meetings, photo-shoots and meetings with customers and fabric agents. Seek creative solutions when specing garments/tech pack executions. Assistant Designer/Technical Designer 04/2013 to 04/2014 Company Name City , State Created Tech Packs and Line sheets for import and domestic styles. Managed track of Current Styles through software called Accutrac Applied Illustrator and Photoshop proficiency to create and refine sketches. Updated BOMs catalog samples, and maintain textile and pattern libraries. Supported Design Team with all key aspects of Design process - from creation to adoption. Provided Fit Comments to the factories overseas (China and India). Provided accurate Specs for the garment. Sourced Fabric and Trims. Prepared for Design meetings, which includes preparation for mood boards, color boards, fabric board, design board with all technical drawings and collecting samples. Assistant Designer 07/2010 to 08/2012 Company Name City , State Casual Sportswear, Dresses and Sweaters. Assisted in designing all types of Women's Casual Sportswear, Dresses and Sweaters. Education Masters : Business Administration United States University City , State Business Administration Organizational Behavior, Data & Information Systems Management, and HR Administration. Masters : Fashion Design March 2014 FIDM/Fashion Institute of Design & Merchandising City , State GPA: Cum Laude Fashion Design Cum Laude Pattern Making, Garment Construction, Computer Aided Designing, Technical Drawing, and Draping and Sewing. Bachelors of Engineering : Textile Technology June 2010 RGPV University City , State , India GPA: Magna Cum Laude Textile Technology Magna Cum Laude Knitting and Garment Construction, Fabric Construction (Woven and Knits), Fabric Printing and Finishing, and Textile Testing. Gimatex Industries Pvt. Ltd., Maharashtra, India Spinning, Weaving and Garment Construction Trained in manufacturing the yarn, utilizing that yarn to fabricate fabric, lastly utilizes that fabric to design a garment. Paper on Technical Textiles. This paper presents different type of technical textiles, their manufacturing, finishing, and end uses. Skills photo, Photoshop, CAD, catalog, Color, Designing, Fashion, Drawing, HR, Illustrator, Information Systems, materials, meetings, Organizational, Design process, quality, research, collecting samples, Trend, type | DESIGNER |
INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers. Experience Information Technology Consultant , 12/2009 to 02/2016 Company Name － City , State Basic computer network setup and troubleshooting. Install software and printers. Computer repair and upgrade for individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network for small non-profit organization. Created organizational spreadsheets for daily operations and marketing for small businesses. Upgraded SQL and Time Matters for Edward S.Clay, P.A. Office Administrator/Billing Assistant , 08/2015 to 01/2016 Company Name － City , State Assisted with administrative duties in the operations departments. Created airtime spreadsheets and assists with revenue reporting. Assisted with data entry into an internal billing system (UCAP). Assisted with downloading various airtime carrier's invoices and data files. Assisted with monthly airtime billing using UCAP. Assisted with the activation/deactivation of SIMs/devices. Ran usage and airtime reports as requested by the customer. Reconciled each carrier's charges to UCAP output. Placed orders, received and shipped packages. Funding & Settlement Coordinator/Office Manager , 08/2011 to 08/2015 Company Name － City , State Responsible for getting clients' assets re-titled into their respective trusts. Enter client data onto database and legal document generation software. Build long-term relationships with trust maintenance clients. Order office supplies and legal document supplies. Answer phones. Assist clients with questions, problems and concerns. Greet clients when visiting office for a meeting. Schedule appointments. Manage attorney's calendar. Print legal documents and prepare delivery binders. Review legal documents for formatting errors and missing information. Witness clients' signatures on legal documents. Notarize certain signatures. Generate funding instructions for trust clients both Family Legacy and "Documents Only" clients. Troubleshoot and maintain computer network and workstations. Accomplishments: Develop great working relationships with trust maintenance clients. Growth in client base of 73% during employment period. Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation. Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis. Student Operations Specialist , 01/2002 to 12/2009 Company Name － City , State Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones. Data entry of new enrollments and materials assigned to each. Reported inventory and distribution of student classroom materials data to CFO on a monthly basis. Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic. Published & updated student policy catalog. Responsible for protecting students' privacy when records were requested by third parties. Managed course scheduling for all 25 schools as well as all student records and transcripts. Reviewed feedback from potential students after first visit to school for quality control purposes. Maintained records of complaints. Collaborated on written responses. Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory. Developed system of student records collection and storage electronically on company database through collaboration with programmers. Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act). Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming. Information Technology Coordinator , 05/1996 to 05/2001 Company Name － City , State Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software. Managed telecommunications system administration, programming, and troubleshooting. Trained brokers and new employees on system and applications. Processed stock certificates and checks for deposit into respective client account. Answered main phone and directed calls to requested personnel. Supervised Operations staff of two cashiers and one receptionist. Maintained records for annual audits and SEC regulation compliance. Resolved trade errors committed by brokers. Balanced error accounts for all branches. Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator. Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts. Became primary technical troubleshooter and "go to" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices. Education Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com : January 2002 B.S : Business Finance , January 1991 Towson University － City , State Business Finance Maryland Notary Public (Commission Expires August 26, 2018)
Microsoft Certified Systems Engineer : February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written | INFORMATION-TECHNOLOGY |
TEACHER Core Accomplishments Girl Scouts of the Missouri Heartland Cole County Service Unit Manager, Community 2012 present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety. Janet's Dance Studio, Fulton, MO Studio Manager, 1999 2009. Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts. Professional Experience 08/2009 to Current Teacher Company Name Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success. project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership & Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling. training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS). Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum. Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment. Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices. Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms. Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum. Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators. Selected as a "JC Lead" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS. Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types. Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards. Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement. 01/2004 to 01/2009 Teacher Company Name Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment. Selected for "Leadership Academy"; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers. Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams. Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics. 08/1999 to 01/2003 Education December 2014 DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction Bachelor of Science : Elementary Education Elementary Education DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts Skills academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching | TEACHER |
MANAGER OF FINANCE Summary Experienced Certified Public Accountant (CPA) with extensive financial and audit experience. I have a proven track record to improve monthly financial close processes; analyze financial results for areas of opportunity; and audit financial activities to identify potential financial misstatements and internal control weaknesses. Strengths include:
*Financial analysis & reporting *Financial management
*Budget preparation & management *Revenue management
*Highly organized & detail-oriented *Strong interpersonal skills Experience Manager of Finance January 2016 to Current Company Name － City , State Prepare and manage an annual operating budget of $55 million gross revenue and annual capital budget of $500,000. Oversee financial operations for annual expenses totaling $45 million. Oversee the daily billing and collection activities with 9 employees for annual patient days of 250,000. Prepare and consolidate Hospice monthly financial results and input into the Lawson general ledger system for consolidation with the financial results of the TriHealth organization. Analyze financial operations to identify opportunities to increase revenue and reduce cost. Provide financial updates to senior management, Hospice Board of Trustees and the Hospice Finance Committee. Provide financial guidance & leadership to 10 individual unit managers. Business Director II January 2010 to January 2015 Company Name － City , State Prepared and managed annual operating budget of $161 million gross revenue and 226 FTEs for Neonatal Intensive Care Unit (NICU) along with $3.3 million gross revenue and 16 FTEs for 3 other departments. Managed expenses totaling approximately $20 million. Monitored NICU monthly productivity metrics. Prepared and managed capital budget totaling $700,000. Analyzed and monitored monthly financial performance and evaluate variances. Managed physician professional fee billing for approximately 125,000 charges totaling approximately $113 million for 13 regional hospitals. Reduced physician professional fee charge entry to billing days from 11 to 5 business days. Director of Finance January 2007 to January 2009 Company Name － City , State Reduced monthly financial closing process from 13 to 8 business days. Managed daily operations of the Finance Department with 6 employees, and assisted with managing all financial operations of the hospital. Assisted with preparation of the annual operating budget for a 180 bed hospital with gross patient revenue totaling approximately $375 million. Facilitated external audit activities for 2 years with no significant findings. Implemented the Lawson general ledger system. Assistant CFO January 2006 to January 2007 Company Name － City , State Prepared monthly journal entries; reviewed monthly financial results for accuracy and validity; and prepared monthly financial schedules for submission to Corporate Office. Worked closely with hospital managers to prepare annual operating and capital budgets for 150 bed hospital with gross revenue totaling approximately $1.4 billion. Assisted the CFO in managing the daily operations of the Finance Department and the hospital. Facilitated completion of external & internal audits and developed processes to correct audit issues. Director of Decision Support & Controller of Emory January 1999 to January 2001 Company Name － City , State Coordinated the hospital monthly financial close activities. Managed daily operations of the Accounting Department including direction to the staff to ensure department and hospital goals were met. Assisted in analysis and maintenance of hospital staffing levels and productivity. Assisted the CFO in managing the day to day financial operations of the hospital. Assisted with annual operating and capital budget processes. Maintained accuracy and integrity of the Alliance for Decision Support System, a fully-integrated cost accounting and managed care contract modeling system for 6 hospitals. Utilizing the decision support system, performed financial analysis of hospital operations for 6 hospitals including detailed cost information, managed care contract information, physician profiling, and utilization analyzes. Director Company Name － City , State Office Instrumental in planning, coordinating and implementing Sarbanes-Oxley, Section 404 test strategy for hospital level processes for approximately 180 hospitals. Managed annual audit plan and processes related to areas of Payroll Service Centers and Physician Services. Created reports of audit results and communicated audit issues to company management. Oversaw hospital financial audits and evaluated the audit supervisor's performance. Manager Company Name － City , State Office Supervised and directed the daily progress of audits by managing staff performance
Discussed audit issues and findings with audit engagement team and hospital management
Presented audit findings and recommendations to hospital senior management
Reviewed audit memoranda and working papers for technical accuracy and completeness
Prepared and conducted performance evaluations for staff assigned to audit engagements
Prepared engagement memoranda, working papers, and summary audit reports
Previous Employment History Available Upon Request. Education Bachelor of Science : Accounting University of South Carolina － City , State Accounting Certified Public Accountant (CPA)
State of South Carolina
3 Skills Accounting, audit reports, billing, budgets, budget, closing, cost accounting, Certified Public Accountant, CPA, Decision Support, direction, senior management, Finance, financial, financial analysis, financial audits, financial operations, general ledger, Hospice, internal audits, Lawson, leadership, managing, Office, modeling, monthly financial close, Payroll, processes, progress, Sarbanes-Oxley, staffing, strategy, supervisor | FINANCE |
REGIONAL RECRUITER Summary Motivated program management professional, a problem-solver and decision maker; specialized in team leadership, resource
coordination and customer service, who seeks to re-enter the workforce with both feet. Highlights Professional caregiver Extremely organized Program development Conflict resolutionDecision-making ability Team liaison Process improvements Strong written and verbal communication skills Culturally-sensitive MS Office Business correspondence Project coordination Accomplishments Hands-on Human Resources Coordinator with proven international/domestic operational, strategic, change management, and compensation management background. Skilled in organizational reviews, talent management, staffing, recruiting, expatriate management, managing diversity, and advising and influencing executive leadership on organizational issues that have a major business impact. Successfully posted, recruited, interviewed, and hired hundreds of personnel for British government postings across the world. Experience Regional Recruiter 10/2016 to Current Company Name City , State Carry out the full life-cycle recruitment process for a wide range of positions to include posting, sourcing, reviewing resumes and screening candidates, making offers, and following up Manage relationships with Posts delivering effective communication that supports the completion of recruitment activities and tasks Handle administrative related tasks including corresponding with hiring managers and candidates, record retention for recruitments; maintaining applicant tracking system activities related to open and closing of requisitions, entering complete and accurate data for reporting, and other relevant tasks Constantly evaluating area for process efficiency and identifying areas for development in guidance and reporting feedback from customers to senior managers Ensure the recruitments are effectively meeting the business needs and completed following appropriate procedures while meeting response time defined in the Service Level Agreements Partner with Hiring Managers to have a thorough understanding of the vacancy and the actions and customisations required to have a successful recruitment campaign Work with line managers to post open positions internally and externally, and coordinate candidate process up to and including on-boarding Perform other related duties as required and assigned. Healthcare and Education Coordinator 08/2012 to 01/2014 Company Name City Principal point of contact for all healthcare and education queries for citizens and military of the United Kingdom serving across the USA. Enrolled British employees and families in medical, dental and prescription benefits plans, and terminated plans at the conclusion of employment or duty. Ensured military and United Kingdom based citizen's healthcare and education claims are checked and authorized for payment, adjusting as necessary, and negotiated discounts with providers when appropriate. Conducted scheduled healthcare and education reviews and updates of British Defense Staff, created action plans for development, and submitted to the Healthcare and Education Manager for final approval. Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Oracle Administration Officer 05/2010 to 09/2011 Company Name City Security Clearance obtained March, 2011. Responsible for the financial administration of the British Defense Staff Provided support to the Resource Manager (DI) with primary focus on Oracle 11i functional system and administration tasks Controlled accounting periods and monthly maintenance of currency exchange rates Responsible for the compilation and upload of all payment spreadsheets generated by human resources. Oversaw all travel, medical, and personal claims; ensured Foreign Service compliance and provided swift reimbursements. Lead Pre-Kindergarten Teacher 10/2009 to 05/2010 Company Name City , State Devised and implemented lesson plans for twenty-eight four and five-year old children, based on distinctive cognitive guidelines set by the state and the institution. Interacted and updated parents daily on the various advancements of their children in handwriting, fine motor and large motor development, Spanish language and ASL skill development, and their knowledge on new music, art history, and computer skills. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Addressed behavioral and learning issues with parents and daycare management. Fostered reasoning and problemsolving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Gave one-on-one attention to children while maintaining overall focus on the entire group. Education Bachelor of Arts : Sociology May 2008 University of Maryland City , State Major in Sociology, Minor in Psychology 3.6 GPA Nursing school prerequisites : Anatomy and Physiology I and II, Anatomy and Physiology Lab I and II, Microbiology Associate of Science : Nursing 2018 Baltimore County Community College City , State Registered Nursing Program, Spring of 2017 Languages Conversational Spanish speaking, Intermediate reading and writing. Skills People skills: Strong interpersonal skills, enthusiastic people person, advanced problem-solving, great organizational skills, advanced time management capabilities. Quick learner, skilled in ORACLE and WCN databases, knowledge of international business practices and government structure. Official-sensitive security clearance obtained October, 2016. | HEALTHCARE |
INSTRUCTOR/WRITER Experience Instructor/Writer February 2013 to Current Company Name － City , State Conducted student training Administering Maintenance instruction in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Administered performance evaluations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Prepared and reviewed lesson plans, course materials, references, training aids, briefings, slides, and presentations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Supervisor: Jonathan Hoesley (757-878-5350) Okay to contact this Supervisor: Yes. Maintenance Supervisor July 2011 to November 2012 Company Name － City , State Managed and coordinated maintenance/production activities of 30 subordinates. Supervised and provided technical guidance to maintenance personnel performing UH-60 A/L aircraft and subsystem maintenance and evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies. Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes. Technical Inspector August 2010 to June 2011 Company Name － City , State Inspected, monitored, observed and evaluated maintenance operations to ensure compliance with the latest version of maintenance manuals and to ensure that all documentation is thoroughly and accurately researched and accomplished. Reported deficiencies and recommended corrective actions. Ensured established standard procedures are observed for conducting ground tests and preflight, daily, scheduled and unscheduled, special and conditional inspections as well as for safety-related matters such as coordinated efforts to enhance safety, accident prevention, safety stand-down programs and procedure interpretations. Responsible for the overall operation of the Inspection Department and as such, had final authority to the releasing of airframes, engines, appliances and component parts. Quality Assurance Evaluator June 2007 to June 2010 Company Name － City , State Served as a Quality Assurance Evaluator (QAE) for the Aviation Center Logistics Command, involving the Aviation Maintenance contract. Supported the Aviation Training Brigade (ATB) commander's mission to train Army aviators by acting as a liaison between the ATB and the maintenance contractor, coordinated logistical requirements and monitors contractor performance. Coordinated between ATB and the contractor to resolve any difficulty encountered with maintenance techniques, work accomplishment, technical compliance with directives, or any other support requirements allowed within the contract specifications. Implemented the Contracting Officer Representative's (COR) quality assurance plan by performing quality assurance plan by performing quality assurance inspections (Quality Assurance Evaluation Surveillance Plan (QAESP) and evaluations of contractor performed aircraft maintenance and repair (Aircraft Availability Inspection (AAI) in support of organizational and intermediate maintenance on aircraft types assigned. UH-60 Blackhawk 3 years. Supervisor: Bill Hensley (334-255-0717). Okay to contact this Supervisor: Yes. Education Technical or Occupational Certificate : 3 2009 North Central Institute － City , State , United States GA-101 General-Airframe Job Related Training: Instructor Certification for UH-60 A/L Helicopters, 15 May 2013 Cadre Training Course(CTC), 08 March 2013 UH-60 M Helicopter Course, 21 March 2014 UH-60 A/L Helicopter Repairers Course, 02 October 1998 Fundamentals of Systems Acquisition Management ACQ101 Section 308, 01 November 2007 Risk Management CLM017 21 March 2008 Production, Quality & Manufacturing Fundamentals PQM101 Section 302, 18 March 2008 Personal Information (*) Indicates professional reference Skills streamline, Army, Hardware, CTC, documentation, Functional, Hydraulics, instruction, Instructor, Logistics, materials, monitors, organizational, personnel, policies, presentations, processes, Quality, quality assurance, Risk Management, Safety, Supervisor, technical manuals, Troubleshooting Additional Information (*) Indicates professional reference | AVIATION |
DIGITAL STRATEGY CONSULTANT Summary To further my career in the insurance industry. Highlights (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical and Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter Accomplishments 2005-2010 As a campus student leader I was involved in many extracurricular activities on campus while also excelling scholastically. Some of these extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities & Events Board, and Omega Psi Phi. Charter Property & Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 - Foundations of Risk Management & Insurance CPCU 520 - Insurance Operations, Regulation, and Statutory Accounting Achievements & Volunteering Honors Delaware State University - Mr. Sophomore, Mr. Omega Psi Phi, Deans List Honda Financial Services - Northeast Region's #1 collector ACE Group Insurance - $580,448 in bound premium with $187,191 of that being ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School - Marketing / Digital Design Instructor Big Brothers Big Sisters Hugs Foundation. Experience Digital Strategy Consultant January 2015 to Current Company Name Help to define & implement a metric, ROI-driven organic growth marketing strategy through use of real-time business intelligence and content marketing strategies Direct targeted marketing efforts that introduced new products and promoted product visibility Execute e-mail marketing programs Research emerging trends in digital media, marketing, advertising, and social media Website design, development & optimization. Director of Marketing January 2013 to January 2015 Company Name Was responsible for the overall management of internal and external marketing efforts through various mediums as required for all of InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film. Supervised 10-15 staff members, including offering feedback and enforcing deadlines. Traveled nationally to meet with potential employees & interns and deliver clear company messages. Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and overall marketing plan. Foreign Casualty Production Underwriter January 2011 to January 2013 Company Name Served in a dual functional role while participating in ACE's Early Career Development / Trainee program by processing multinational service requests, and assisting experienced underwriters. Analyze hundreds of risks by underwriting comprehensive international new business and renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap and ransom, and accidental death & dismemberment. Conducted a offsite broker meetings each month to market ACE's insurance products while also making sales calls to brokers, participating in monthly production meetings, conducting market research and cross selling activities. Heavily contributed to our regional premium goal with $580,448 in bound premium. Education BS : Business Management, Marketing Delaware State University Business Management, Marketing Skills Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design | DIGITAL-MEDIA |
SOUS CHEF Executive Profile I am an eager, professional and committed Chef, who is passionate about great food and whom when working in a kitchen always maintain my finger on the pulse of the heart of establishment. I am committed in developing my personal and culinary abilities to the fullest extent. I have vast long termed experience in cooking high quality breakfast, lunch, and evening meals, while driving food values forward. I am now seeking a suitable position with a company that offers a truly unique environment to work in along with excellent career development opportunities. Core Accomplishments Enhanced customer satisfaction level up to 60% by demonstrating fine culinary and management skills in the kitchen and dining area. Created signature main course dishes and a dessert that are on the menu till date. Reduced order service time by 30%, through effective order and synchronization in implementation of timely prep exercises at the main course work stations. Professional Experience May 2015 to February 2016 Company Name City , State Sous Chef • Mentoring, training and supporting junior chefs. • Prepared and cooked, nutritious and well balanced meals for patrons. • Managed basic preparation of food together with Head Chef. • Created and decided design of menus with careful management of the quantities of food to be cooked and size of portions to be executed. • Created dishes for patrons with special dietary or cultural needs. • Supervised kitchen staff to maintain safety, ensuring personnel always wore appropriate clothing and head wear in accordance with the relevant guidelines. • Supervised back of the house staff on their daily tasks, created and maintained staff scheduling optimizing in house personnel ensuring and satisfying cost efficiencies. • Negotiating with sales representatives on the price of orders and supplies. • Hotline management. • Created menus by producing taste samplers presented to owners satisfaction which were implemented as part of our daily menu specials. October 2006 to February 2016 Company Name City , State Sous Chef/First Cook In charge of product and produce purchasing. Responsible for maintaining and inspecting kitchen produce as well as "walk-in" ensuring the quality and integrity of food supply ensuring optimal cleanliness. Mentoring, training and supporting junior chefs, cooks and other back of the house personnel. Instructing in the proper perceiving and cooking techniques. Managed all action stations while maintaining high standards as well as ensuring food quality. Maintained OSHA and safety regulations. Monitored food preparation methods, portion sizes, garnishing and presentation of food ensuring food was prepared and presented in an optimal pristine manner. Created and maintained food and equipment inventories and reliable records. Established standards for personnel performance and customer service satisfaction. Created and planned menus and food utilization based on the anticipated number of guests, nutritional values, palatability, popularity, and costs efficiencies. Maintained records required by law and local government agencies regarding sanitation, and food subsidies as appropriate. Created "test taste menus" by creating food samples for tasting and smelling to ensure palatability and flavor conformity. Reviewed work procedures and operational issues to determine ways to improve service, performance, and or safety. Created specialty dishes and developed recipes which were later used used and placed on permanent menus in dining facilities. July 2003 to November 2006 Company Name City , State Chef/ Cook 2 Menu sampling and setting recipe amendments for special events and catering alongside of Executive Chef. Order Synchronization and maintenance of inventory control ensuring cost and stock management. Customer Service satisfaction intake. Hygiene assurance by food inspection withing the guidelines of health and infection control. Hospitality training and mentoring of new personnel. Responsible for maintaining daily breakfast and lunch specials by running assigned stations. June 1999 to February 2002 Company Name City , State Line Cook Assisted management in all manners of running and preserving integrity of the "hot line". Managed and maintained mise en place stations. Responsible with assisting Executive Chef in creating daily specials and menus. Responsible for proper food preparation and running work station while maintaining optimal line flow. Education 1999 NEW YORK RESTAURANT SCHOOL City , State , USA Associate of Applied Science : Culinary Arts GPA: GPA: 8 Completed and graduated with a 3.8 GPA in Associates degree to applied science of Culinary Arts. Held an internship at the New Jersey performing arts center. Newark, N.J. Skills Culinary attributes • Strong desire to instill good practice and procedures in those working with you. • Mentoring, training and supporting junior chefs. • Ability to bring creative and commercially viable new lines to the market before any competitors do. • Physically fit and able to lift heavy goods and stand for long periods of time. • Able to communicate well with both superiors and subordinates. • Can accurately estimate food and labor costs. • Enforcing strict health and hygiene standards in the cooking & food preparation area. • Assisting head chef in the basic and full preparation of food. • Management of meal preparations by properly overseeing the quantities of foods to be cooked and the size of portions to be served. • Creating dishes for clients with special dietary or cultural needs. • Management of health and OSHA regulations by making sure that kitchen staff always wore appropriate clothing and head wear in accordance with the relevant state and local law guidelines. • Negotiating price and productivity of supplies with sales representatives upon purchase orders. • Maintaining the correct level of fresh, frozen and dried foods in the "walk-in" as well as store room. | CHEF |
SALES COORDINATOR Summary Current MS of Data Analytics graduate student with exposure to data analysis and modeling
skills. Seeking evolutionary role in analytics that will allow to adapt and change to company
and problem solving needs. Skills Excellent quantitative skills Advanced MS Office Suite knowledge Strong knowledge of R, Excel Advanced Excel modeling Excellent research skills Business systems analysis Knowledge of statistical analysis and Superb communication skills Algorithm development Business Domain, Statistics and Interpretation, Mining, predictive analysis, and coding Visualization and exploration, Data Analyst, RStudio, Tableau, Data Collection, Machine Learning, C++ Report Generation Education and Training Master of Science , Data Analytics 2018 University of Houston － City , State Data Analytics BBA , Finance 2005 University of Houston － City , State Finance Finance Experience Sales Coordinator Jul 2016 to May 2017 Company Name － City , State Heavy cold calling to new and existing oil and gas, energy, and aerospace clientele to
increase revenue and market penetration Managed a portfolio of 250 accounts that
generated 36% of increased proposals in 4 months. Conducted business to business telephone sales. Researched sales and contact information for prospects and created reports for business development managers Inside Sales Representative Aug 2015 to Feb 2016 Company Name － City , State Prioritized daily workflows, including all inbound calls, quotes and sales-related
inquiries. Wrote sales contracts for orders obtained and submitted orders for processing. Achieved 170% of first 90 day quota, earning 2nd highest rookie quarter in 21 year
company history. Prioritized daily workflows, including all inbound calls, quotes and sales-related
inquiries. Emphasized product features based on analysis of customers' needs. Inside Sales Representative Sep 2014 to May 2015 Company Name － City , State Developed competitive comparison tables of steel grating pricing, fees, ratings,
category and product performance to use for account sales calls. Created sales contacts with on- and off-premise accounts. Built client relationships by acting as the liaison between the drafting and sales teams. Consulted with clients after sales and contract signings to resolve problems and provide
ongoing support. Recruiter Feb 2007 to Oct 2014 Company Name － City , State Developed creative recruiting strategies that met small to mid-sized broker dealer
staffing needs. Managed all aspects of advisor transition cycle, from initial set to on boarding. Served as link between broker dealer and advisor by handling questions, interpreting
contracts, and resolving transition issues. Memberships/Scholarly Societies
University of Houston- Downtown Analytics Society. Skills Business systems analysis, C++, cold calling, communication skills, competitive, contracts, credit, clientele, client, clients, Data Analyst, Data Collection, database, drafting, features, Finance, financial, financial statements, Interpretation, Machine Learning, market, Excel, Money, MS Office Suite, modeling, oil, outside sales, pricing, Coding, proposals, recruiting, research, sales, staffing, statistical analysis, Statistics, Tableau, tables, telephone, underwriter | SALES |
VOLUNTEER ADVOCATE Summary Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company. Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences. Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also with a Minor in HealthCare Administration, and a passion to serve the community in a more excellence way. Comprehensive professional background in education, administrative support and team leadership. Strengths: Proficient at written, strong social perceptiveness through working with a variety of people. Exceptional clerical and administrative assistance skills. Research: Authored many research papers which required extensive research into statistics behavior within the social sciences. Thirty years of Clerical Administrative office work along with exceptional people and communication skills. Energetic Administrative Assistance Support with 10 years experience in high-level executive support roles. Organized and professional. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents, with an understanding of ethics and Social Responsibility, and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law. Also proficient at written, strong social perceptiveness through working with a variety of group projects, excellent oral and communication skills and exceptional organizational and leadership skills. Qualified Data Entry, Microsoft Word, PowerPoint, and Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter skills.Microsoft Office proficiency Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter Accomplishments Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems and the Workplace, Social Research Methods, Statistics for the Behavioral and Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration and court report, Leadership and ethical decision making, Child and Adolescent Development, Managing in Health and Human Services,Cummunity and Public Health, HealthCare Planning and Evaluation, HealthCare ethics and Medical Law, Special Populations, Theories of Personality. Professional Counseling, Competence in Counseling, Multi-Cultural Counseling, Ethics and ethic Codes in Counseling: Managing multidisciplinary Professionals. Experience Volunteer Advocate 04/2010 to Current Company Name City , State Guardian Ad' Litem Program Make an investigation to determine the facts, the needs of the child/individual. Find available resources within the family and community to meet those needs. To facilitate, when appropriate, the settlement of disputed issues. To offer evidence and examine witnesses at adjudication. To explore options with the court at dispositional hearing. To protect and promote the best interests of the child/individual until officially. relieved of the responsibility by the court. Sales Clerk for Franklin Baking Co. 10/2006 to 12/2006 Company Name City , State Managed entire function of the store. Counting all inventory and stock. Customer Service, ordering products. Take care of general maintenance of the store. Loan Review Support Specialist 07/2002 to 08/2004 Company Name City , State Responsible for completing issues-set up tax lines and escrow. Registered new loan numbers in LINK system. Assisted Audit department with legal documentation. Education Bachelors of Arts Degree : Psychology/Social Science HealthCare Administration 2012 ASHFORD University City , State , US Psychology/Social Science with a Minor in HealthCare Administration Select One : Counseling Liberty University City , State , US Started Masters Program for Counseling, Concentration in Human Services Currently attending . Completion date is May 2016. Skills Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, and Research skills. | ADVOCATE |
ENGINEERING SUPERVISOR Summary I am a Mechanical Engineer with 8 years of product design experience with an emphasis on non-metallic materials used in oil field-related equipment, as well as a year in HVAC experience. Proficient in CAD and FEA software, I am also experienced with ISO document control processes and ASTM/API/NORSOK requirements. My leadership skills are exemplified by my dedication, strong work ethic, and ability to motivate colleagues through example. I am seeking a position with an industry-leading manufacturing and design corporation, and I believe my work experience and management skills render me an excellent candidate for this position. Highlights Plastics Manufacturing Processes Process Engineering & QA Management New product design and development Proficient in AutoCAD, Bluehill testing software, Solidworks, Algore FEA, Matlab, Microsoft Office *ISO 9001/AS9100 standards ASTM Material testing and chemical evaluations of materials Design and drafting of custom seal solutions Experience with ProE, Ansys, LabView Experience Company Name June 2010 to Current Engineering Supervisor City , State 33 million global manufacturer and supplier of precision machined plastic and composite components Lead designer of high pressure choke and gate valve seals used widely throughout oil field Upheld quality standards that earned the AccuSeal facility ISO 9001 and AS9100 certification Created material specifications and performed physical property testing of materials to ASTM standards Develop and conducted process qualification for PEEK injection molding and PTFE compression molding processes used at AccuSeal Oversaw NORSOK and API qualification on PEEK and PTFE materials for Accuseal facility Project lead on building and implementation of HPHT testing equipment for AccuSeal. Company Name June 2007 to June 2010 Design Engineer City , State 200 million global manufacturer and supplier of sealing components Designed and developed new sealing solutions for oil field service ranging from pumps, downhole tools, and subsea equipment using rubber, plastic, and composites materials Preformed material evaluation for chemical and physical compatibility with customer applications Created custom application testing such as compression force, pressure blow downs, cyclic bending and wrote test reports on various seals for customers seals Energy Testing and Balance (Austin, TX) Testing and qualification of Industrially HVAC systems. August 2006 to May 2007 Project Engineer Qualified instillation of HVAC systems in new and renovation academic facilities throughout Texas. Performed flow calculations using AMD multimeters, vibration measurements, and electrical measurements. Participated in weekly site meetings with other contractors to review and report open action items, keeping project on schedule. Delegating work to other contractors ensure timely completion. Education University of Texas 5/2006 BS : Mechanical Engineering City , State Mechanical Engineering FE-Texas 4/2010 Skills academic, Ansys, API, AutoCAD, Balance, drafting, HVAC, ISO 9001, LabView, Manufacturing Processes, materials, Matlab, meetings, Microsoft Office, multimeters, oil, Process Engineering, processes, product design and development, Project lead, quality, QA, renovation, testing software, Solidworks | ENGINEERING |
DIRECTOR OF PUBLIC RELATIONS / ASSOCIATE ARTIST Summary Creative administrator and public relations coordinator offering administrative experience in both corporate and non-profit office environments. Dedicated and focused, adept at completing multiple tasks simultaneously and following through to achieve project goals. Highlights Mastery of Microsoft Office programs (Word, Excel) Meticulous attention to detail Windows, Mac OSX. Business writing Strong interpersonal skills Understands grammar Proofreading Billing and coding Proficiency in Outlook, Tessitura, Cision, Gorkana, Constant Contact software. Self-directed Professional and mature Resourceful Meeting planning Report writing Schedule management Experience Director of Public Relations / Associate Artist Oct 2013 to Current Company Name － City , State Handled all media and public relations inquiries. Extensive research and outreach to cultivate media connections. Contacting media outlets, pitching interviews with company and cast members. Writing and editing of press releases and promotional materials for productions. Account Coordinator / Executive Assistant Oct 2013 to Oct 2013 Company Name － City , State Assistant to Senior Executive Vice President Marcia Horowitz, focus on crisis management Extensive research and reporting - collecting daily media hits for clients and organizing them into reports Easily managed busy phone and email traffic Coordinated travel arrangements and expense billing for Ms. Horowitz Arranged both in-house and off-site meetings, as well as catering if needed. Keeping tabs on clients social media and web presence Proofreading and editing of press releases and written statements to reporters Interacting with members of the media on behalf of Ms. Horowitz. Served as back-up for the assistants of Howard and Steven Rubenstein, President and Founder of the company. Receptionist / Administrative Assistant Jun 2012 to Oct 2013 Company Name － City , State Served as liasion for visitors (many high profile) with building security Handled heavy phone, in-person, and email traffic. Arranged catering for large events, including celebrity luncheons, board meetings, product testing, and employee training. Coded to department, scanned, organized and sent company invoices (from all branches) to accounts payable. Maintained extensive records for off-site inventory of company-wide filing and storage system. Assistant Store Manager Dec 2010 to Apr 2012 Company Name － City , State Started as Seasonal Sales in Washington DC, and worked way up to Assistant Store Manager of NYC Flagship Generated impressive sales figures, we were regularly the top-selling store in the United States. Communicated with customers, employees and other individuals to answer questions and explain information regarding product and sales. Reported the store's financial performance every evening, in a report sent not only to US management, but to headquarters in London. Reconciled and reported discrepancies found in records. Trained new employees on brand focus and operations Implemented creative new displays Worked alongside head of US PR in order to prepare for spring trunk shows, and arrange the loan of merchandise to magazines for publicity. Office Coordinator May 2010 to Aug 2011 Company Name － City , State Served as first point of contact between instructors, parents and students for Duke University Summer Program Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information. Handled medical records, driver's log and vehicle check-out Created a schedule for the airport pick-up and drop-off students in the program. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Also served as class instructor, created a syllabus for and taught classes akin to an introductory Theatre class at the college level. Made a semester's worth of lesson plans, exercises, rehearsals,performances, and presentations for a class of 18 students Education Master of Arts 2008 The Royal Central School of Speech and Drama Writing for Stage and Broadcast Media London, United Kingdom Worked independently with other graduate students across disciplines to create work for the prestigious Source Festival. Interned for play development workshop The Fiend . Specialized coursework geared towards copywriting, script reading, and development. Bachelor of Science 2004 Skidmore College GPA: Cum Laude Graduated with Departmental Honors Theatre Saratoga Springs, New York, United States Member of The Ad-Liberal Artists, Skidmore's finest (and only) improv team. Multi-year participant in the National College Comedy Festival. Graduated Cum Laude, with Departmental Honors Interests All aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging Skills Accounts payable Copywriting Crisis management Editing and proofreading Research Filing Inventory Mac, PC, Excel, Microsoft Office programs, Office, Outlook, Windows, Word Organizing Promotional materials Additional Information Interested in all aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging | PUBLIC-RELATIONS |
ENGINEERING MANAGER Summary Versatile bilingual Electronics and Instrumentation
Engineer with multi industry experience of + 9 years demonstrated ability to lead
an engineering team, and handle multiple projects from conceptualization through fabrication with high accuracy and in a timely manner. Highlights Fluent in Spanish Strong decision maker Work well under pressure Initiative to work independently EIT License in process Autocad and SAP user Python and Labview training ASME and OSHA training Experience 05/2014 to 07/2016 Engineering Manager Company Name － City , State Lead and assigned the activities of the product engineering multidisciplinary team consisting in 5 people, during the EPC project of gas treatment plant Cardon IV and other projects. Reviewed third party design drawings and MTOs. Tracked all material to be sent to Venezuela for Cardon IV. Served as Project Manager during proposal and beginning of fabrication of skid mounted pressure vessels for Parnaiba Brazil Supported other departments with estimation of materials for proposals and creation/codification of a material database in SAP. Reviewed, and approved P&IDs, Isometrics, fabrication drawings and other engineering documents to be used by in-house manufacturing shop. Technical support for the manufacturing shop. Implemented department procedures and forms. Evaluated performance of supervisees at the end of year and keep track of vacations/sick days. 03/2012 to 05/2014 Instrumentation Engineer Company Name － City , State Served as Project Engineer in the proposal and fabrication of pressure vessels being outsourced and the skid mounted in-house delivered on time and within the budget. Selected adequate instruments and junction boxes for skid mounted pressure vessel during several projects according to P&ID, datasheets and area clasification Used AUTOCAD to modify P&ID and to create one-line connection diagrams for junction boxes. Developed datasheet formats for instruments. 05/2010 to 03/2012 Electrical Engineer/Sustaining Engineer Company Name － City , State Oversaw the internal and outsourced manufacturing of new line of sensors used in pipeline inspection tools(ID Discrimination/Deformation Module and Magnetic Flux Leakage). Provided assembly training and procedures.Continuously evaluated the quality of the sensors and reduction of the assembly time. Designed PCB using Altium Designer for a Testing fixture for ID discrimination/deformation sensors Designed and characterized a power supply for an INS module:including selection of components, prototype, schematics PCB, final test and documentation. Performed root cause failure and troubleshooting of sensors. Improved the reliability of Magnetic Flux leakage sensors by modifying PCBs using Altium designer 01/2007 to 05/2010 Electronics Designer Engineer /Manufacturing Engineer Company Name － City , State Designed the PCBs of two mosquito control box and a solar powered electronic pesticide. Collaborated with software engineers to specify the product , estimated material, build a prototype , testing and release it to production. Troubleshoot and repaired PCB manufacturing in-house Prepared fabrication documentation for manufacturing (BOMs Schematics, procedures assembly operational and testing ). Served as Project Engineer in proposals for new project (analyzed system requirements, capacity, cost, and customer needs to determine feasibility of project) Modify PCB schematics and layouts using Cadence and Altium Designer to reduce cost of components or to add new modules/functions. Designed PCBs Testing Fixtures using AutoCAD 12/2005 to 01/2007 Project Engineer /Electrical Design Engineer Company Name － City , State Specified Component, validated product and released fabrication documents as BOM, drawings and technical specification of the Motor and Motor control of the washer machine. Generated a series of tests (DOEs) based in analysis of the variables that could affect the performance of the washer machine and its FMEA, validating the results of the test by proving statistics and visual analysis of thetests Ensured product complied with UL and ROHs Converted a wrinkle releaser to ROHs by analysis BOMs and selecting components appropriated. 01/2004 to 12/2005 Professor Assistant and Labview programmer Company Name － City , State Provided training of Labview to Engineering Students. Developed of projects of remote control of testing instruments (Oscilloscope, Signal generator, power supply, multi-meter) using LabView, acquisition cards from Nationals Instruments used by students to take real measurement while doing homework. Education 2005 Master of Science : Electronics Engineering Instituto Tecnológico de Monterrey campus Monterrey (ITESM) － City , State , México 2003 Bachelor of Science : Electronics Engineering in Instrumentation and Control Instituto Tecnologico de Chihuahua － City , State , Mexico Skills Great organizational skills. Self-motivated , work well under minimum supervision.Lifelong learner | ENGINEERING |
ENGINEERING TEACHER Professional Summary To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization. Core Qualifications Proficiency in AutoCAD Computer proficient Microsoft Office Autodesk Civil 3D GIS Construction cost estimating HVAC Design Autodesk Inventor Pro Autodesk Revit Experience Engineering Teacher 09/2014 to Current Company Name City , State Update lesson plans each semester to stay relevant in the field of engineering and technology. Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension. Integrate creative learning strategies for students who are learning engineering design project presentations. Provide students with hands-on CAD software activities and an overall concept of engineering and technology. Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects. Attend a variety of ongoing professional development workshops centered on learning goals. Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path. Civil CAD Supervisor 10/2013 to 09/2014 Company Name City , State Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D. Supervised the CAD drafting department with design projects to ensure quality control and manage production. Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects. Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project. Adjunct Instructor 08/2013 to Current Company Name City , State Teach students the basic understanding of blueprint reading and sketching for welding and machining math. Develop and implement an effective unit lesson plans. Provide weekly grade reports for each student to encourage them to achieve in their course study. Utilize successful learning strategies that promote student engagement. Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction. Program Chair 10/2010 to 10/2012 Company Name City , State Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information. Notified the Dean concerning student engagement and retention issues. Assisted the Dean in determining classroom equipments for capital budgeting. Analysis student course planning reviews and class schedules for each faculty member. Developed and implemented student retention strategies. Oversaw training and supervision for faculty performance. Involved with the hiring process for screened and interviewed new candidates. Participated in professional advisory committee meetings. Motivated students to actively participate in all aspects of educational process. Maintained teaching assignments as scheduled. Setup and maintained grade book throughout each course. Provided weekly feedback to students with grade reports and attendance reports. Documented the high risk student with advisories and recorded in the school's academic database. Civil Project Engineer 05/2005 to 09/2010 Company Name City , State Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval. Coordinated projects with external clients, architects, surveyors, and public agencies. Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent. Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, and analyzed geotechnical reports for civil engineering and subdivision projects. Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop. Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills. Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs. Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase. Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects. Civil CAD Designer 03/2003 to 05/2005 Company Name City , State Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop. Provided pipe works and terrain surface, contour, and volume calculation for project engineers. Exported / imported survey GPS collection data for construction stakeout and topographic layouts. Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business. Introduced AutoLisp programming to enhance their AutoCAD skills. Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness. Mechanical HVAC Engineer 08/2000 to 05/2001 Company Name City , State Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction. Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality. Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation. Attended Trane and Carrier HVAC seminars for product knowledge in-depth training. Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work. Co-op Mechanical Engineer 01/1997 to 12/2000 Company Name City , State Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers. Drafted and designed the mechanical electrical and plumbing plans with AutoCAD. Drafted and designed electrical lighting layouts. Sized the domestic water and condensate lines to adhere plumbing codes. Scheduled roof top and make-up air units according to the specifications. Collaborated with electrical engineers for building design impact and discrepancies. Architectural Draftsman 01/1992 to 12/1997 Company Name City , State Drafted and designed architectural plans and prepared project specifications. Designed elevation views, wall section details, building section details, schedules, and typical drawing details. Prepared shop drawings. Review plans to comply with ADA and building code. Attended clients meetings for scope of work. Drafted and designed structural and civil construction plans. Coordinated with MEP engineers, civil engineers, and structural engineers. Field measured and inspected site work during construction phase and revised architectural plans as needed. Education Master of Education : Leadership 01/2014 Northcentral University City , State Leadership Bachelor of Science : Mechanical Engineering 05/2000 The University of Texas City , State Mechanical Engineering Associate of Applied Science : Drafting and Design Technology 06/1992 Texas State Technical College City , State Drafting and Design Technology High School Diploma 05/1988 Edinburg High School Independent School District Professional Affiliations Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD. Work History Company Name Skills Operating systems: Windows 7/XP/2000, Android, and MS-DOS
*Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress. | TEACHER |
HR ASSOCIATE Summary Innovative and artistic professional with 6 years in the fashion industry, and an Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Trend and emerging brand awareness Detail-oriented Apparel styling techniques Superior communication skills Strong creative design skills Self-motivated professional Superb attention to detail Hiring and retention Training and development Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Experience HR Associate Jan 2015 to Current Company Name － City , State Recruit and interview at least 10 applicants per week. Answer employee questions regarding benefits and company protocol as well as resolving any issues. Conduct new employee orientation to foster positive attitude toward organizational objectives. Direct personnel, training, and labor relations activities. Identify staff vacancies and recruit, interview, and select applicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Cashier Captain Feb 2014 to Sep 2014 Company Name － City , State Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Offered exceptional customer service to differentiate and promote the company brand. Offered direction and gave constructive feedback to motivate team members. Sales Associate Nov 2013 to Feb 2014 Company Name － City , State Explained information about the quality, value and style of products to Influence customer buying decisions. Guided customers in choosing items that reflected personal style and shape. Recommended merchandise based on customer needs. Cashier, Shipment Associate Nov 2010 to Jan 2014 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers. Administrative Assistant Aug 2011 to Dec 2012 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. 1st and 2nd Grade Sunday School Teacher Oct 2009 to May 2010 Company Name － City , State Planned lessons and created classroom materials to instruct students about Judaism. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Education Bachelor of Arts , Culture and Media Studies 2015 Eugene Lang College The New School for Liberal Arts － City , State GPA: GPA: 3.87 Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year
Dean's Scholarship (2011 - 2015) - awarded for academic excellence
Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance Minor in Psychology 3.87 GPA Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year Dean's Scholarship (2011 - 2015) - awarded for academic excellence Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance University of Massachusetts Amherst － City , State GPA: Dean's List 4.0 GPA Dean's List Affiliations UMass Amherst Hillel | Aug 2009 - May 2010 New School Jewish Student Union | Aug 2011 - Present Volunteer for City Seniors Social Club at the YMCA | Feb 2012 - Mar 2012 Notable Achievements Old Navy Credit Card Enrollments (2013) Recognized as one of the top performers in the nation for Old Navy Credit Card enrollments. Employee Recognition, Schnucks Supermarket - Kaldi's Coffee In-Store Location (2009) Recognized by top associates for "great customer service." Skills Administrative Management, Problem Solving, POS, Human Resources, Time Management, Customer Service, Critical Thinking, Great Organizational Skills, People Skills | HR |
HR COORDINATOR Summary From
my first job as a retail salesperson, I had a passion for leadership and the development of others. As a Human Resources professional I have had
the privilege of working with new staff members to help them be successful in
the organization. My Human Resources experience is comprised of Generalist
responsibilities where I have been able to contribute to the betterment of the
organization and play a key role in increasing retention for my employer. Highlights HR policies and procedures expertise Employee handbook development Staff training and development New employee on-boarding Off-boarding Employment law knowledge Payroll expertise Benefits administrator Organized Maintains confidentiality Microsoft Office Suite Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization. Experience Company Name City , State HR COORDINATOR 12/2011 to Current Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls.
I was brought on board to implement new technology to manage volunteer
information, to progress the on-boarding program for newly hired employees and
to engage in all aspects of Human Resources. I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program. I have successfully overseen the volunteer approval process which includes background screening. 1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls. This experience has provided me with a t horough understanding of background screening laws, required notification, and maintenance of records. Design new employee packages and send them via mail and e-mail. Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections. Post and audit job postings for old, pending, on-hold and draft positions. Draft department-specific employee announcements. Explain human resources policies and procedures to all employees. Manage communication regarding employee orientation and open enrollment for benefits. Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Work with senior-level management to create fair and consistent HR policies and procedures. Guid clients on how to conduct background checks and verify references. Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation. Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details. Key contributor to the revision of corporate background screening policy, practices, and legal adherence. Company Name City , State HUMAN RESOURCES/OFFICE MANAGER 06/2003 to 04/2011 Conducted benefits administration for benefit-eligible employees. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed an employee handbook, including content and layout. Guided the development and management of HR operations and processes for the organization. Created and managed confidential personnel records. Managed personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Managed communication regarding employee orientation and open enrollment for benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Planned and led training programs on staff development. Provided support for CEO and sales team in managing operation work flow. Handled and processed confidential client information. Education Master of Arts : Organizational Leadership 2011 Regent University , City , State Minor in Organizational Development Consulting Bachelor of Science : Apparel and Merchandising 1991 Colorado State University , City , State Professional Affiliations Professional development courses completed: 10-week PHR/SPHR preparation course (2013), Girl Scout University Leadership Series (2014) Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014, Founding Member, Zeta Tau Alpha Sorority, Colorado State University Skills Creative problem solving skills; o rganized with attention to detail; c omputer proficient; customer service; b enefits; p ayroll; r ecords management; e mployee relations; o n-boarding and training; HRIS; MS Office Suite; ADP and Sage payroll. | HR |
INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work in the Information Technology field while developing my skills in Information Systems and Networking. Experience Information Technology Specialist April 2015 to Current Company Name Set up and maintained the network infrastructure both wired and wireless configuration. Setup and maintained all user's computers including hardware and software. Set up and assisted users with their e-mail accounts. I maintained security on our networks in which only company users could access the network. Setup and configured users android phones so they could access the company's resources. I maintained security on all companies' machines. Computer Technical Specialist September 2007 to January 2014 Company Name － City Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment. Troubleshoot all software and hardware problems on user's machines. Check network connectivity issues on the client side. Set up and maintain all printers' scanners and fax machines for staff and faculty and students. Configure and setup all PDA s for all faculty and staff. Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues. Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers. This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches. Captured and pushed images to and from workstations with a ghost server. Pushed software packages to user's machines using a KBOX server. Maintaining all classroom projectors which were connected to a smart board including the attached devices. Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science. Serve as the primary contact with vendors to maintain licenses. Maintain a license server to keep software operational. Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running. Set up virtual machines and installed all software on client machines. Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines. Set up and brought down conference calls. Senior Computer Network Support Technician November 2001 to September 2007 City , State Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment. Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions. Troubleshoot all network components including routers switches servers and patch panels. Analyzing and diagnosing the network for the correct topology protocols and configurations. Install and maintain video conferencing systems which included Meeting Point. Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues. Junior Network Administrator September 1999 to November 2001 Company Name － City , State Performed the installation and removal of all programs on a network in a teaching and testing facility. Assigned rights and permissions to users and servicing them on the network. Troubleshoot all hardware as well as software problems on the network. Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server. Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations. Reorganized LANs to insure speed and performance. Installed and maintained all wiring on the network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class.
CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification.
MCSE - Microsoft Certified Professional Systems Engineer; 2003
CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science B.S : Biology , 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001)
Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring | INFORMATION-TECHNOLOGY |
PROJECT COORDINATOR/SITE ACQUISITION AND CONSTRUCTION Professional Profile Skilled Project Coordinator bringing extensive background in Site Acquisition and Construction. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Experience September 2015 to Current Company Name City , State Project Coordinator/Site Acquisition and Construction Process Purchase Order Requests and issue Purchase Orders. Track pay point deadlines for all job sites in order to ensure that financial deadlines are met. True up sites to ensure they will pass client auditor review, prior to actualization of Site Acquisition project milestone while maintaining a score of 99% rating with client. Assist Project Manager on a daily basis with compiling reports and reconciliation of budget reports. Manage budget and job costing for over 600 projects to date. Participate in weekly meetings with customer via telephone conferencing. Attend semi-weekly meetings with client. Handle all other tasks that are out of the ordinary on a daily basis. Current job responsibilities include data entry and require me to perform Site Acquisition related tasks daily in MS Office, NORAD, Oracle, Nsite, Filenet, Share Drive and REM. April 2013 to March 2015 Company Name City , State Construction Coordinator II Download and check closeout documents for accuracy. Change naming convention on each document in order to comply with client's standards. Download and check closeout photos to ensure that all required photos are correct and submitted. Upload closeout documents and photos in client's database. Assist Project Managers with site audits to ensure accuracy. Work with vendors on a day-to-day basis to collect missing or incorrect documents and photos. Process documents and photos for over 1,000 job sites. When necessary, assist change order department with processing vendor change orders. Collaborate with the scoping department to ensure change orders are accurate. Operate as a team member in order to meet and exceed client deadlines. November 2004 to April 2013 Company Name City , State Administrative Assistant/Office Manager Provide high level administrative support to President and Vice President. Plan and organize daily operations in order to ensure all projects are on schedule. Process payroll weekly through ADP; handle Accounts Receivable and Accounts Payable. Maintain books for five companies which include reconciling checking and credit card accounts on QuickBooks. Create and maintain budget reports for tracking expenses for each job site. Place orders for materials needed for job sites when necessary. Prepare and upload closeout documents and photos for each job site. Make travel arrangements for all personnel. Education University of the Incarnate Word City , State Bachelor of Arts University of Texas City Paralegal Certificate Skills Accounts Payable, Accounts Receivable, administrative support, ADP, budget, credit, client, data entry, database, Filenet, financial, job costing, materials, meetings, MS Office, Oracle, Paralegal, Process payroll, personnel, QuickBooks, reconciling, telephone, Make travel arrangements | CONSTRUCTION |
DRIVER/MANAGER Professional Summary 4 years of total customer service and physical labor. Great time management and interpersonal skills. The perfect team player and top of the line customer service. I'm looking to fill a position where I can not only sharpen my skills in the work place, but also contribute to any business to help it grow more. Experience Driver/Manager , 06/2015 to 10/2015 Company Name - City , State Loading and unloading truck at warehouse during assigned times, ensuring customers were happy with their products, unloading for individual contractors or residents upon product delivery; built relationship to better give our customers the best quality of good as well as customer service. Further increased my role within the company, where I would manage a spoke route that would deliver merchandise by bicycle and tricycle. I handpicked orders depending on time frame and quantity, then loaded bikes and tricycle depending on distance as well as timeframe. Maintained. Dispatched each cyclist to ensure we meet time schedules and budget expenses. During deliveries and at end of day I recorded all deliveries, calculated late and early drop offs, missing or wrong orders, which cyclist delivered each order, also emailed day results to Amazon managers and warehouse managers. Personal Accountant , 03/2008 to 12/2015 Company Name - City , State Gather and organize patient billing data, inclusive of demographics, insurance and appointment needs. Manage front desk, inclusive of answering calls, greeting and logging patients into system, confirming appointments as necessary. Responsible for open and close, as well as safety procedures supporting facility requirements, disposal of hazardous material, Filed Patient charts post examination and logged appointments into data base. Reviewed patient accounts, gave references to other doctors. Construction , 12/2007 to 05/2008 Company Name - City , State Worked on home renovations, business offices, Red Lion Hotel Convention center construction, backyards, all with a licensed contractor to different sites on the east side. Bellevue towers, offices, hotels, and residential properties, few out of state projects in Portland, OR as well). Prepped for lead construction. Overshadowed a professional contractor, traveled with professional contractor. Education High School Diploma Graduated : communications , 2017 GPA: GPA: 3.3 GPA: 3.3 communications Attended Shoreline CC for 2 years where I obtained my AA in general studies, as well as courses in Psychology and Kinesiology. Interests Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Personal Information Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Additional Information ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Skills billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety | CONSTRUCTION |
PRINCIPAL CONSULTANT Professional Summary Financial/Business Analyst with over fifteen years of experience in the financial sector. Proven problem solver specializing in operational workflow designing and streamlining. Deliverer of best practices as Subject Matter Expert in Front, Middle, and Back Office workflows. Innovative thinker in identifying and remedying gaps between business processes and technology. Detailed knowledge of traded financial instruments. Challenge taker, goal oriented, highly motivated, and competent self-starter eager to contribute in a dynamic environment. MBA Experience Principal Consultant Apr 2015 to Current Company Name － City , State Conducts presentations, demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients. Prepares Project Definition that details the scope of work to be done, resources to be deployed, timeframes and benchmarks. Prepares Gap Analysis outlining deficiencies in current processes and develops Business Specifications that defines a technical solution. Assesses workflows and recommends alternatives to achieving transparency, efficiency, and a reduction in operational risk for capital market instruments. Designs accounting schemas, FASB and IFRS compliant, for financial instruments including Fixed Income Securities, Derivatives, FX, Equities, and Commodities. Provides consulting services, as a subject matter expert (SME), regarding capital market front-to-back processing and financial reporting. Senior Consultant Sep 2006 to Mar 2015 Company Name － City , State Provided Pre-Sales consulting services in Asia, Europe and the Americas, to traders of Interest Rate Derivatives, Fixed Income, Equity, FX, Commodity, and Credit instruments. Prepared and delivered presentations demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients for Front Arena (Trading STP solution). Designed workflows for Capital Market clients and Private Banking. Developed workflows (Trading, Operations, and Treasury) composing of financial instruments including Fixed Income Securities, Interest Rate Derivatives, FX, Equities, and Commodities. Provided consulting and development services that address Dodd-Frank trading, settlement and clearing regulations. Prepared and presented accounting schemata compliant with Financial Accounting Standard Board (FASB) and International Financial Reporting Standards (IFRS), including Hedge Accounting (FAS 133 &157, and AIS 39 & FRS 9). Led buy-side (Hedge Funds and Alternative Investment prospects) operational presentations from life-cycle processing to Fund Accounting. Provided business specifications and worked closely with developers, analyzing SQL and Python scripts, to achieve the product requirements. Achievements: Successfully sold in the Latin American and Asian markets through self-training of the local regulatory requirements in Brazil, Mexico, Hong Kong, and Singapore. Effectively reengaged with less-than-satisfied clients by redesigning their workflow to match their business processes and re-implementing Front Arena. Significantly contributed to expanding functional capabilities by working the rapid development team, dramatically reducing the time to market. Enhanced client satisfaction by successfully modeling financial instruments to achieve the optimum Trading and risk mitigation techniques. Business Analyst Oct 2000 to Aug 2006 Company Name － City , State Provided Professional Services (implementations) in Asia, Europe, the Middle East and North Americas Provided on/off site consulting services, conducted gap analysis, created functional design and guidance, system test, and implement OPICS (Operations solution). Managed Treasury Operations and Trading Desk conversion to OPICS for Fixed Income, Equities, Foreign Exchange, Derivatives, and other instrument types. Provided implementation services to comply with Hedge Accounting (FAS 133 & 157, and IAS 39 & FRS 9). Achievements: Enhanced client satisfaction by successfully adapted to working environments in Asia, Central and North America and the Middle East. Completed implementations, by establishing reconciliation/conversion procedures to confirm with accounting requirements. Resolved a payment issue, $2.5 million, by designing and implementing a test plan, conducting a system walk-through and comprehensive review of results. Created requirements documentation and gap analysis, at various banks by reviewing traders' operation and recommending appropriate OPICS solutions. Report Analyst Feb 1999 to Oct 2000 Company Name － City , State Analyzed depository data from domestic and foreign banks that account for 85% of the NY District's money supply. Supported Open Market Operations (OMO) in forecasting money supply and the Board of Governors (BoG) in implementing monetary policy. Evaluated new financial products to determine their effect on reporting requirements and money supply. Achievements: Earned a Presidential Award for a policy adjustment recommendation on the check clearing process that enhances OMO's forecasting ability. Earned a Performance Plus Award for preparing and delivering segments on Reserve Requirements seminars. Increased the accuracy of data transmitted to the BoG by creating analytical models that track the flow and trend of depositary data. Education MBA , International Finance 1997 St. John's University － City , State , USA International Finance Accounting 1983 Long Island University － City , State , USA Accounting Skills Implementation level knowledge of
Front Arena, Adaptiv, Opics. Proficient
in Excel, PowerPoint, Word, Access | CONSULTANT |
ENGINEERING TECHNICIAN V Experience 04/2014 to 07/2015 Engineering Technician V Company Name － City , State 04/1996 to 07/2015 Engineering Technician V Company Name － City , State I have over 29 years of progressive experience in the electrical, communications, electronics, and telecommunications fields. As Technical Team Lead, he has led major USCG shipboard communications upgrades or shipboard installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB) to mitigate electromagnetic interference (EMI) on these vessels with VHF transceivers and satellite-based GPS systems. He team led the implementation of TCTO 2010 which fielded the VHF antenna relocation to the 225' WLB class and 175' WLM class. He coordinated and was the team leader on the prototype VHF antenna relocation on the 225' WLB class. He was part of the team that designed and developed Relocation and Replacement of CEMT-4265A antennas on the 87' WPB. He also coordinated and team lead the VHF relocation tasking on these classes of USCG vessels. Mr. Roshto was responsible for the scheduling, planning, and performing field implementation of the EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures. He also provided technical leadership in the Topside Maintenance and Dockside Repair program which included USCG/USN HF, VHF and UHF Communications Systems. Mr. Roshto has over 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment and systems including the DGPS Radio Beacon Transmitters. His experience includes installation of cables, electrical systems, computer systems, and DGPS radio beacon sites. He has supervised installation team at various DGPS sites including refurbishment of shelters, upgrade of electrical systems, installation of security monitoring systems, installation of concrete tower foundations, installation of towers, and DGPS related equipment. Mr. Roshto also brings both verbal and written communications skills to support understanding of customers' needs and team performance. As Engineering Technician V, Mr. Roshto has provided technical team leadership for USCG shipboard VHF antenna upgrades over the past five years. This has included VHF antenna upgrades, removals, and installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB). He has been the technical team lead in the upgrade and installation of VHF antennas on eleven 225' WLBs, including USCGC Alder (WLB-216) - Duluth, MN, USCGC Aspen (WLB-208) - San Francisco, CA, USCGC Fir (WLB-213) - Astoria, OR, USCGC Hickory (WLB-212) - Homer, AK, USCGC Kukui (WLB-203) - Honolulu, HI, USCGC Maple (WLB-207) - Sitka, AK, USCGC Oak (WLB-211) - Charleston, SC, USCGC Sequoia (WLB-215) - Santa Rita, Guam, USCGC Spar (WLB-206) - Kodiak, AK, USCGC Sycamore (WLB-209) - Cordova, AK, as well as the prototype installation on the USCGC Walnut (WLB-205) - Honolulu, HI. Mr. Roshto's VHF antenna upgrades have involved configuration, pre-installation testing, installation, cabling, connecting, and post-installation testing of CEMT-396-1 antennas and HS-2774-1 antennas VHF antennas for these shipboard upgrades on the 225' WLBs, 175' WLMs, and 87' WPB, with relocations and installation to mitigate electromagnetic interference to these USCG vessels. For these projects, Mr. Roshto has been responsible for: Developing technical documentation for Pre-Maintenance Test (PMT) documents, Pre-Installation Test and Check Out (PITCO) documents, Onsite Installation In-Brief "Visit Books", and System Operational Test (SOVT) documents Coordination and scheduling with the USCG C4IT Service Center and the WLB vessel for the on-site shipboard activities Pre-maintenance testing of all antennas and contractor provided equipment Conducting an in-brief with the USCG ship personnel on the planned VHF antenna relocation, removal of old antennas/equipment, installation of new antennas, detailed description of work, and shipboard installation schedule Performing shipboard interface with the GOTR or other C3CEN inspecting activity. Performing pre-installation walkthrough and site survey onboard USCG vessels Performing onboard Pre-Installation Testing and Checkout (PITCO) and documentation prior to installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, and associated transmission lines, mounts, and sealing all hull penetrations Performing installation and relocation of VHF antennas, as well as installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, and connection and termination between antennas and transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating with welder in supporting firewatch roles and ensured quality of welding and grinding activities Restoring any affected work areas to pre-installation condition, and disturbed surfaces were primed and painted to match the surrounding area Performing System Operational Verification Test (SOVTs) of the installed and relocated equipment, recording SOVT results, ensuring all systems properly operating, and providing documented SOVT results to the USCG personnel, including performing an Electromagnetic Interference Matrix and an Electromagnetic Compatibility Inspection Documenting and recording field support activities performed and equipment changes in OPNAV 4790/CK forms Conducting out-brief with USCG representatives, addressing any issues and findings (site survey, PITCO, SOVT), providing all documentation (including PITCO results, SOVT results, and 4790/CKs) Developing post-installation trip reports and final technical documentation Other USCG support projects supported by Mr. Roshto have included: Worked on various shore site and shipboard EMC/EMI program support projects including laboratory testing and experimentation. Supported various USCG installation projects, which required installation of electrical systems at shore and shipboard sites, and installation of computer equipment and associated cables. Performed overhaul and maintenance of USCG Optical Surveillance (OSS) Systems. Assisted in the installation of the electronic standardization plan for the USCG 41' Utility Boats. Served as team leader in the installation of Coast Guard DGPS Radio Beacon transmitter sites. He coordinated team efforts for the DGPS installations at sites such as Key West, FL, Moriches, NY, Tampa, FL, and other locations. His duties included fabrication of concrete foundations, shelter installation, electrical system installation, heating, ventilating, and air conditioning (HVAC); equipment installation, and tower/antenna installation. He installed and maintained electrical, HVAC, and chill water systems. Installed various types of conduit, cable trays, and cable duct. He oversaw welding, plumbing, and carpentry in support of installation of DGPS shelters, electrical systems, towers, foundations, and DGPS equipment. Performed the installation and upgrade of USCG HF sites and in various locations which included the Greater Antilles Section (GANTSEC). Performed HF Fan Wire Impedance Matching on U.S. Navy ships. Assisted in the installation of the Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion to DGPS and has performed a number of other NDGPS conversions. Served as team leader on the installation of the PA-Alarm Systems on USCG WLIC Boats. Performed the equipment installations and system upgrades for the Vessel Traffic Control Systems (VTC) in numerous locations including Houston/Galveston, TX area. Performed installation and set-up of National Distress System (NDS) equipment in various locations including North Carolina and Florida. Installed all electrical circuits, video cabling and video display system equipment at numerous Coast Guard Command Centers. Installed full floor 65 kVA Uninterruptible Power Supply Systems at both Atlantic and Pacific Area Command Centers. Wired for new electrical system at each site. Installed new drop ceiling at Pacific Area command center and wired all new lighting system. Installed and maintained BARCO Video Display systems in many Coast Guard Command Centers and Sectors. 08/1995 to 04/1996 Maintenance Technician Company Name － City , State Mr. Roshto installed electrical systems for various equipment and conveyers. He participated in set up of facility in preparation for production of automotive seating. He supervised the maintenance department second shift as production began. He maintained all electrical and mechanical systems, conveyers and Programmable Logic Controllers used in production process. He fabricated tools and installed fixtures as needed to aid production. 09/1991 to 08/1995 Installation Technician Company Name － City , State Mr. Roshto installed electrical systems at shore and ship sites. He installed computer equipment and associated cables. He installed Joint Operational Tactical Systems and Combat Direction System on ships and at shore facilities. Mr. Roshto performed overhaul and maintenance of Optical Surveillance systems. As team leader, he assisted in the design and installation of Coast Guard DGPS Radio Beacon Transmitter sites. He performed maintenance and repair of equipment and facilities at various government installations. He performed sheet metal fabrication and installation. He installed raised computer floors, walls, and ceilings. He installed and maintained heating, ventilating, air conditioning, and chilled water systems. Mr. Roshto installed various types of conduit, cable trays, and cable duct. He performed welding, plumbing, and carpentry. 01/1985 to 01/1991 Electrical/Mechanical Foreman Company Name － City , State Mr. Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators and switching systems. He performed installation, troubleshooting, and repair of production equipment and various conveyer systems. He installed small package sorting systems including interface with existing outbound computer manifesting system. He assisted in-house personnel at QVC Network, Hills Bros. Coffee and Allied Colloids, Inc. with installation and maintenance of equipment and facilities. 01/1983 to 01/1985 Electrical Apprentice Company Name － City , State Mr. Roshto supported commercial, industrial, and residential electrical installations, and he performed basic troubleshooting. Education 1988 Diploma Norview High School Virginia Apprenticeship Council Electrical Apprenticeship Additional Information Location: Virginia Beach, VA
Security Clearance: TOP SECRET Skills automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications | ENGINEERING |
HR DIRECTOR Summary Human Resource Professional
Confident, Resourceful Human Resources professional, with academic background in human resources management and hands-on experience hiring, training, orientating, and developing employees that currently serve in a one person role managing 63 employees for a fast growing organization. Highlights Analytical Skills Good Interpersonal Skills Organizational Skills Communication Skills Recruiting and Staffing Performance Management Employee Relations Selection/Recruiting Employee Orientation Training & Development Policy & Procedure Writing Detail Organization Staff Supervision Employee Records System On-the-job Training Job Analysis Cold Calling Internet Sourcing Compensation Labor Laws Labor Policies Equal Employment Opportunity Interviewing Discipline Issues Social Networking Recruitment Advertising Campus Recruiting OSHA Standards Employee Grievance Employee Verification Screen/Schedule Candidates Community Outreach Computer Skills Microsoft Office Word Excel Outlook PowerPoint Publisher Health Care IS HRIS Systems PeopleSoft Child Care IS Day Care Software QuickBooks Data Input Accomplishments Devised a successful recruiting plan for my employer, which resulted in 25 new employees in 2-months. Experience Company Name January 2014 to January 2015 HR Director State Communicate orally and written with children, parents, staff, volunteers, guardians, therapist, case workers with a variety of economic backgrounds, with clear and precise understanding withholding confidential or sensitive information with discretion. Develop, implement, and monitor training programs suitable for employee retention. Skilled in identifying problems, and determining accurate and relevance of information, by using sound judgment to generate and evaluate an alternative while making a decision. Develop policies and procedures, to include researching, drafting, editing and revising according to the federal, state, and county laws as well as assuring these policies and procedures are met. Pre-screen to ensure candidate is a strong fit for the position by matching individuals skills with the needs of the organization. Knowledge of federal laws eligibility status and procedures pertaining to the full array of benefits in order to provide advice and support to claimants. Provide facility with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops and leadership development education. Ability to interpret and analyze material and make well adjusted decisions from the analysis. Hiring staff and managing the overall image of the facility; developing job descriptions, interviewing candidates, maintaining staff development and education and, as well as, managing disciplinary processes. Ability to work with individuals to access needs, provide assistant, resolve problems, as well as satisfy any expectations. Ability to use data input software, methods, and procedures to meet the needs of the consumer; input and data retrieval and provide correspondences. Enter employee data accurately and efficiently into recruiting database; employee sick leave, vacation, work hours, pay, and annual leave. Served as Liaison between the agency and media/ advertising/sponsorships Create a budget and provide budget reports for events. Coordinates and administers the new hire on-boarding process. This includes ensuring all new hires have gone through all pre-employment requirements, maintains contact through the process with new hires and greets and reviews first day requirements with new hires and conducts new hire orientation. Responsible for operational and technical HR duties to include: computer entry and file maintenance; new hire orientation; maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; assist in exit process. Makes copies, faxes documents, prepares and processes mail and performs other clerical functions. Review for accuracy and completeness all data and documents required to process new hires, pay transactions, terminations, leave of absences, and other employee transactions for employees. Ensure that the appropriate forms and documents have been initiated for all of these transactions in a timely manner. Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. Reviewing current organizational effectiveness and making recommendations for improvements. Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns Facilitate updates and random notifications for drug testing programs Responsible for overseeing personnel functions including compensation, benefits administration, FMLA, and compliance with Federal/State employment regulations. Works collaboratively with the management team to solve problems, set directions, and respond to health care business challenges. Ensures the development of departmental plans, goals, mission, policies/procedures, and budget. Managing and motivating staff to increase productivity and ensure business efficiency. Practices open-door policy to encourage employees to discuss grievances. Facilitates peer-to-peer and employee-manager discussion/mediations. Recommends and facilitates employee recognition, efforts, and events. Analyzed employment-related data and prepared required reports. Developed creative recruiting strategies that met anticipated staffing needs. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Conducted more than 60 interviews. Conducted reference and background checks on all job applicants. Company Name January 2010 to January 2014 Administrator Farrow State Company Name January 2005 to January 2008 Event Specialist State Company Name January 1996 to January 2005 Assistant Director State South Carolina Notary Public. CPR and First Aid. Education Webster University 2015 Financial Accounting * Managerial Accounting * Business Statistics * Business Law * Business Applications/Software * Finance * Business Communications * Business Management * Marketing * Marketing
*Management * Quantitative Methods * Human Resources Management * Contemporary Issues In Management * Organizational Theory * Business Policy * International Business * Production Management * Microeconomics * Macroeconomics * Labor Relations * Accounting Information Systems * Entrepreneurship. : Human Resources Management / Management and Leadership GPA: GPA: 3.45 GPA: 3.45 Human Resources Management / Management and Leadership Managing Human Resource * Organizational Behavior * Basic Finance for Managers * Training and Development *
Employment Law * Staffing and Selection * Compensation * Labor-Management Relations *Integrated Studies in Human Resource Management * Management * Management and Strategy * Managerial Leadership * Organization Development and Change * Integrated Studies in Management. Benedict College 2013 BS : Business Administration Business GPA: Management Honors Graduate Cum Laude GPA: 3.5 Business Administration Management Honors Graduate Cum Laude GPA: 3.5 Business Skills Accounting, Advertising, Analytical Skills, agency, Basic, benefits, benefits administration, budget, Business Communications, Business Law, Business Management, Child Care, clarify, clerical, Cold Calling, Communication Skills, Interpersonal Skills, conferences, Makes copies, CPR, database, drafting, editing, Employee Relations, faxes documents, Finance, Financial Accounting, First Aid, forms, Government, Hiring, HRIS, Human Resource Management, Human Resource, HR, Human Resources Management, image, Information Systems, International Business, Job Analysis, Kronos, Labor Relations, Leadership, leadership development, Law, legal, Managerial, Managing, Managerial Accounting, Marketing, meetings, access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Works, Negotiations, Networking, Notary Public, Organization Development, Organizational Skills, Organizational, payroll, PeopleSoft, Performance Management, personnel, Policies, Develop policies, Pricing, problem solving, Procedure Writing, processes, Procurement, Production Management, QuickBooks, file maintenance, Recruiting, Recruitment, researching, sound, staff development, Staff Supervision, Staffing, Statistics, Strategy, training programs, workshops, written | HR |
CONSULTANT Executive Profile Marketing Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional corporate environment. Skill Highlights Hubspot/SEO Marketo Google Analytics/PPC Wordpress Salesforce.com Project Management Basecamp JIRA MS Project Trello Core Accomplishments Project Management: Introduced SCRUM to marketing team, resulting in a 15% increase in productivity. Created a metrics-based reporting for marketing and sales teams to track all conversions. Human Resources: Spearheaded a new-hire program which increased retention. Operations Management: Initiated geo-local landing page PPC strategy, which resulted in a 35% lift in conversion within a million dollar per month budget. Handled all SEO strategies related to creating successful advertising for new dealer program and growing affiliate channel 44%. Staff Development: Launched well-received refresher program of professional development courses for all staff. Created a self assessment and rubric for measuring growth. Professional Experience Consultant Jan 2015 to Jan 2016 Company Name - City , State Created new revenue streams via LinkedIn and Meetups. Generated new business through inbound lead generation campaign. Captured local market share with small business clients through a partnership referral program. VP of Marketing Oct 2012 to Jan 2015 Company Name - City , State Spearheaded mega PPC campaign, resulting in a 53% increase in revenue year over year. Generated new business through SEO and PR campaigns. Created new revenue streams through cutting unnecessary expenditures of $89,000. Held accountable for a daily goals of 150 systems, which were often exceeded. Improved customer experience via Website relaunch with mobile and Ecommerce implementation. Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate and customer base marketing. Trained sales pods on new product rollouts and provide rebuttals based on product knowledge and competitor intelligence. Director of Marketing Jun 2011 to Sep 2012 Company Name - City , State Generated increased revenue of 45% by acquiring and upselling these clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, and Bank of America. Developed and directed strategy for launch of new viral campaign based entirely on a shoestring budget and yielded 1,500 participants. Instituted project management to allow clients to manage their campaigns effectively, increasing productivity by 15%. Coordinated corporate events for the Mayor Fox of Charlotte, CBI (non-profit) and other clients. Negotiated client contracts including: terms and conditions, pricing and services including customized, digital strategies to all clients. CEO/Client Success Officer Jul 2006 to May 2011 Company Name - City , State Liaised with all clients to ensure 100% satisfaction including first call resolution (98% FCR). Conducted sales and implemented marketing plans and local PR strategies increasing our impressions by 200%. Designed and implemented digital marketing projects on time and on budget. Ensured monthly rent was paid on time and pursued any delinquent payments in a timely manner. Director of Marketing Jun 2009 to Feb 2010 Company Name - City , State Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics and leverage multi-million dollar budgets. Full redesign/rebrand and Ecomm implementation for Dental, Medical, Veterinary and Special Markets. Developed SEO friendly, Social Media enriched site for Henry Schein. Conducted usability, beta & multivariate testing for new site launch. Interactive Consumer Marketing Manager Nov 2008 to Jun 2009 Company Name - City , State Developed and directed strategy for launch of new Optimum Auto product that became #1 in the market place for the next 11 months after launch. Solely drove online traffic through PPC and SEO resulting in $4 million in Auto sales in only 3 months. Branded Optimum Homes campaign and launched with promotions, blog and multi-media to drive revenue by 60%. Executed hands-on SEO/SEM/PPC/SMO optimization of all large company sites, email campaigns and analytics for newsletters, Press Releases and Ad placement. Education Master's Degree of Arts , English, Business and Multicultural Education Stony Brook University - City , State GPA: GPA: 4.0 English, Business and Multicultural Education GPA: 4.0 Six Sigma Black Belt Certified , Project Management MSI Bachelor's Degree , English Hofstra University - City , State English Languages Fluent in French and Creole, Proficient in Spanish and Russian Interests Golf, volleyball, cooking, and boating. Publications Published: August 2009's Search Engine Strategies Magazine (SES) for article entitled, "SMS vs. WAP" *Published: Front Page of June 2009's Search Engine Strategies Magazine (SES) for article entitled, "What is Web 3.0?" 2 page article on page 28 *Published: Front Page of May 2009's Search Engine Strategies Magazine (SES) for my article entitled, "Widget World," full page article on page 22 *Business Leader Magazine page 35-Mover and Shakers article bio Additional Information HONORS Deans List, Academic Scholarship, Published Poetry, Nominated by the International Society of Poets for Poet of the Year award for 1999, Invited to read poetry and receive an "International Poet of Merit" Award Medallion at the ninth annual International Society of Poets Convention and Symposium in Washington, DC. ACHIEVEMENTS Radio Guest on Business Leader radio; October 2013 Nominated for Charlotte's Leader's Under 40- Class 2, January 2012 WINNER of the Charlotte Triad "Movers and Shakers Award of 2011," presented by Business Leader Magazine. Radio Asked to be a Guest Speaker at Steve Jobs, MACTECH Conference Nov, 2010. VOLUNTEER/CHARITY WORK Assistant Scout Master for Boy Scouts of America, Troop #565, American Heart Association and the Red Cross. Pay It Forward National campaign with MSU, University of Florida and University of Southern Alabama. Mentor to young entrepreneurs through MicroMentor.org- May 2015-current. Skills Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, and writing proposals. | CONSULTANT |
RESEARCH MOLECULAR/RESEARCH MICROBIOLOGIST/RESEARCH ECOLOGIST (RESEARCH ASSOCIATE) Professional Summary Fully credentialed LPN with experience providing compassionate care in a hospital environment. Experienced LPN licensed in AZ with strong clinical and people skills. Core Qualifications Wound care expertise Clinical training Wound cleaning/care ability Strong medical ethic Strong clinical judgment Advanced Cardiac Life Support (ACLS) certification CPR/BLS certified Drug administration trained Talent in obtaining/charting vital signs Problem resolution ability Enthusiastic caregiver Patient/family focused Practiced in sterilization techniques AED certification Abides by infection control standards Accomplished in colostomy care Patient positioning understanding Experience July 2012 to July 2015 Company Name City , State Research molecular/Research Microbiologist/Research Ecologist (Research Associate) Inspected, tested and measured materials, products and installations to spec. Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Recommended corrective actions to minimize rate of product defects. Weighed raw data, reviewed parts history and organized results prior to quality analysis. Analyzed manufacturing data against functional design and expected quality results. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Implemented testing of highly available COTS applications in both Windows and Linux environments. Led cross-functional team evaluations of production metrics and test results. Documented, filed and maintained proper inspection records and quality assurance documents. Conducted material inspections of incoming aircraft. Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs Identified and analyzed public health data to develop relevant programs and policies. Drafted and revised reports, articles and background papers. Wrote CDC reports on effective prevention and intervention initiatives adopted by the agency. Conducted experiments to achieve research goals Created technical and research documents such as environmental impact reports. Analyzed the environmental conditions affecting plants and animals. Demonstrated individual and team laboratory tests. Developed effective working relations with groups, individuals, agencies and the public. Created data using wet lab molecular techniques. Designed and directed experiments using multiple wet lab molecular techniques. Directed several molecular cloning projects. July 2012 to April 2013 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Maintained a clean, orderly and well-stocked environment. July 2009 to March 2012 Company Name City , State Department Manager Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that allmerchandising standards were maintained on a daily basis. April 2003 to June 2009 Company Name City , State Service Director Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Maintained a 95% customer service satisfaction rating. Organized work records and filed reports. Reviewed the work of 20 auto mechanics. Guided mechanics with decisions concerning repair and replacement of parts. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as mentor to junior team members. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Education 2015 Brown-Mackie College City , State , USA LPN Certificate 3.5 GPA Coursework in Nursing 2001 Phoenix College City , State , USA EMT-B Certificate 3.7 GPA Coursework in EMT-B Professional Affiliations Board Member Camp Verde Chamber of Commerce Personal Information My long-term goals involve growing with a company where I can continue to
learn, take on additional responsibilities, and contribute as much of value as I can. Certifications Licensed LPN EMT-B Publications HIPPA Diabetes Type 2 Skills Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking Computer Hand and power tools Community Service Habitat For Humanity Toys for TOTS Toy Collection | AGRICULTURE |
CONSTRUCTION AND SITE MANAGER / SITE EXECUTION COORDINATOR Summary Registered Professional Engineer with extensive experience in global project and construction management. Team player adept at building relationships and communicating with multi-national project personnel, contractors, management, and other stakeholders. Resourceful problem solver capable of making sound decisions under pressure. Self-starter skilled in guiding challenging, high-workload projects from inception to turnover-safely, on schedule, and within budget-despite limited resources. Proficient with Microsoft Office and Adobe Pro. Expertise encompasses:
*Bid & Specification Preparation
*Contract Negotiations
*Profit & Loss Responsibility
*Budget Administration/Development
*Expense Control and management
*Leader Worksite Safety
*Team Building & Mentoring
*Workflow Planning
*Facility Management & Maintenance
*Civil, Environmental & Structural Engineering
*Refinery, Water & Wastewater Pipelines
*Management of Change (MOC)
*Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM)
*Engineering, Refining, Offshore/Inland Water Projects
*Project Scope development and management
*Process Hazard Analyses (PHA) leader/participant
*Pipeline Hot Tap & Stopple Skills Project management Construction Management Team Building Cost and Schedule control Bid & Specification
Preparation Contract
Negotiations Profit &
Loss Responsibility Budget administration/Development Expense Control
and management Engineering, Refining, Offshore/Inland Water Projects Interpersonal communication skills Excellent written and verbal skills Excellent communication skills Leader Worksite Safety Team Building & Mentoring Workflow Planning Facility Management & Maintenance Civil, Environmental & Structural Engineering Refinery, Water & Wastewater Pipelines Management of Change (MOC) Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM Project Scope development and management Process Hazard Analyses (PHA) leader/participant Pipeline Hot Tap & Stopple Accomplishments USPCI/Laidlaw Environmental Services: Cut annual maintenance/repair/replacement costs by $750K+ through process improvements and contract negotiations. Phillips Petroleum Company: Saved $2M in landfill engineering and construction (hazardous/non-hazardous); saved $1M in liner installations; cut annual refinery road paving costs $500K; completed construction of a 199-foot flare tower three months early; managed five design and three fabrication yards for the jacking of the $500. Experience 03/2005 to 07/2016 Construction and Site Manager / Site Execution Coordinator Company Name － City , State Held responsibility for Flare And Relief Modifications (FARM), the largest Brownfield offshore project in company history; the $1B initiative involved installing ten flare booms and making major platform and piping modifications. Oversaw design and field works in Angola. Assisted in defining management of change (MOC) terms as well as developing and negotiating contracts. Directed a large international workforce comprising more than 350 contractors, Angolan, and company employees. Provided onshore and offshore construction of 14 offshore platforms and a 24-inch pipeline. Boosted production by almost one million barrels of oil while meeting a corporate and World Health Organization (WHO) objective to reduce flaring. Achieved ~8.7 million safe man-hours without a day away from work (DAFW) and with a record-setting total recordable incident rate (TRIR) of 0.18. Planned and executed multiple platform shut-ins ahead of schedule and at lower than predicted production loss volumes. Completed the project $100K under budget and within corporate milestones while delivering cost savings of $250M. Demonstrated consistent ability to lead functional departments in a matrix organization, manage multiple priorities and deadlines, and communicate effectively at all levels of the organization. Provided construction input on pipelines and subsea wellhead flow lines for the new $8B Rosebank floating production storage and offloading (FPSO) vessel, to be operated in some of the world's worst climate conditions, the North Atlantic. Interacted daily with 100+ operations, marine, safety, and contractor design team members from Korea and the US. Prepared bid packages and contract documents. Led construction, quality assurance/quality control (QA/QC), and systems completion teams with a staff of eight. Negotiated contracts with three Korean shipyards and ensured deliverables met contract specifications on time and within established budget. Served on a select four-person team that secretly negotiated a $2B single-source international contract that delivered estimated savings of $750M to the company. Directed all aspects of operations, including business, safety, engineering, planning, budgeting, site fabrication, and QA/QC of five modules totaling $2.5B for the Mafumeira Sul project in South Korea. Oversaw review and approval of marine plans, execution plans, Risk Management Plans (RMPs), HAZIDs, Process Safety Management (PSM) and Process Safety Risk Assessments (PSRs). Directed a total workforce of 3,000+, including 145 company office personnel. Drove efforts to minimize production loss, costs, and downtime as well as heighten safety awareness. Met project milestones for load-out of modules, in part by motivating the shipyard to hire additional staff. 03/2001 to 03/2005 Senior Project Manager Company Name － City , State Organized and led a newly established project management group, pointOne. Assisted sales in securing new projects. Negotiated contracts between the company and clients, outlining group duties. Saved a large client $1M on the design and construction of new shutdown valves and piping. Developed a successful proposal for a $200M US government contract to repair pipelines in post-war Iraq. Drafted the proposal and preliminary design that led to a project to complete a 90-inch water main re-route at Chicago-O'Hare Airport, preventing long-term water disruption to five cities. Guided the group to deliver $2M in revenue annually within two years of startup. Project and Construction Management Consultant Company Name － City , State Spearheaded engineering and construction projects for clients throughout Oklahoma and Louisiana, including Mobil, Continental Carbon, Envirotech, and Phillips Petroleum. Ensured fabrication and construction compliance to engineering drawings, standards, specifications, and quality assurance guidelines. Provided engineering and construction of thermal oxidizers and a plant water pipeline. Averted legal and community issues by leveraging right-of-way (ROW) expertise in advising a company not to lay its new pipeline in the proposed routing. Improved the productivity of a four-tank weld-out by modifying work crew organization and methods. Prepared a budget and presentation for a client that led to a new water line and elevated tanks; developed the bid package and contract for long-term maintenance of the five elevated water tanks. Led construction for several small inland water projects, a new production barge, and offshore platform modifications, extending a two-month contract to four years. Commended by clients for completing projects under budget and on time. 07/2016 to Current Consulting Project and Construction Manager Company Name － City , State Provide various clients with project and construction management services as required. Education and Training Master of Science : Civil Engineering University of Missouri Civil Engineering Bachelor of Science : Civil Engineering University of Arkansas Civil Engineering Transportation Worker Identification Credential (TWIC), Transportation Security Administration (TSA)/United States Coast Guard (USCG)
Global Entry Card, United States Customs and Border Protection
Capital Stewardship and Organizational Capabilities (CSOC) Supreme Certified, Chevron Corp - PMI/PMP developed
Operational Excellence (OE) certified Activities and Honors Professional Engineering Licenses - Arkansas, Missouri, Kansas, Texas, Oklahoma, Illinois, Massachusetts, Arkansas, NCEES
Industry Affiliations - American Society of Civil Engineers (ASCE), Concrete Reinforcing Steel Institute (CRSI) Hold TWIC certificate Skills budgeting, budget, contracts, negotiating contracts, client, clients, design and construction, functional, government, Korean, legal, office, works, oil, Organizational, personnel, project management, proposal, quality assurance, QA, quality control, Risk Management, routing, Safety, sales, Transportation, weld | CONSTRUCTION |
EXECUTIVE DIRECTOR Career Overview Highly motivated public servant for over 35 years in a multitude of facets to include: Administrative Management, Logistics Management, Budget Management, Emergency Management, Quality Improvement Management, Physical and Personal Security Management, Antiterrorism, Force Protection, Shipboard Operations, Navigation, Maritime Law Enforcement, Combat Readiness, Training and Instruction. Skill Highlights Problem Resolution Self-starter Collaboration and Coordination Service Orientation Budget Microsoft Office QuickBooks Spreadsheets Career Accomplishments Received various medals and accommodations for superior performance from peace time and combat units. Professional Experience 06/2009 - 08/2012 Company Name － City , State Executive Director Administrator for a non-profit arts and cultural organization in Kodiak, Alaska. Actively pursued funding sources both private and governmental. Continuous interaction with community, local, state and federal agencies for arts education and cultural programming for a remote island community to promote organizations goals through public forums, advertisement, marketing, use of media, brochures, and various online media outlets. Aggressively realigned the organizations strategic plan with current and near future goals. Directly responsible for the grant applications process from creation to reporting. I managed grants from state and local sources, and as the sole administrator for the Kodiak Arts Council, I was required to understand all provisions of all the grants. Promulgated and administered annual art grants for community members. Effectively realized a 20 percent increase in patrons through use of underutilized web and social network programs. Adapted a more ecological friendly system to disseminate newsletters, mass mailings and special event notifications. Applied strategic plan dimensions to annual budget with a 28 percent increase in operating funds. Budgeted, contracted and presented productions throughout the year, both professional and amateur performers. Directed over 200 volunteers for various performances and events. Contracted and presented master classes for all age groups in dance and music. Continually added collaborative arts education events with local cultural organizations throughout the year. Reached out to under served populations in the community through video teleconferencing with outlying villages for workshops. Sought out and received additional funds to subsidize performance tickets for under served students in the community. Collaborated with local museums (Alutiiq, Baranov) and public entities (U.S. Fish &Wildlife Refuge) to plan art exhibitions, promote collections, and enhance preservation of exhibits. 05/1985 - 09/2009 Company Name Chief Warrant Officer Four detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications 01/1985 - 01/2009 Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). 01/1977 - 01/1979 Strong communications, public speaking, and senior senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Education 2002 U.S. Coast Guard Certification Antiterrorism Force Protection Level II Certification Excelsior College BS-Liberal Arts BS : Management and Psychology Excelsior College BS-Liberal Arts (Administration/Management and Psychology Focus) Military Education Command Security Officer Course Export Domestic Maritime Training Law Enforcement Boarding Officer Course ICS-300, 200, 100 Applied Suicide Intervention Course Military Experience 05/1985 - 09/2009 Company Name Chief Warrant Officer Four UNITED STATES COAST GUARD May 1985 to September 2009 Chief Warrant Officer Four (BOSN) Operations Officer of 7th Crew, USCG PATFORSWA (Patrol Forces Southwest Asia) detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). Security Officer/Chief of Police for Coast Guards largest base (2002 - 2005): Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Managed administrative offices as Executive Petty Officer (1989 -1990), Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Certifications Antiterrorism Force Protection Level II Certification Professional Affiliations Kodiak High School Booster Club Presentations Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007) Skills Liaison, Security, Training, Budget, Collections, Credit, Increase, Marketing, Video Teleconferencing, Cases, Instructor, Administrative Support, Compressors, Control Systems, Fire Control, Generators, Industrial Machinery, Interior Renovations, Maintenance, Preventive Maintenance, Operations, Budget Management, Logistics, Logistics Management | ARTS |
PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR Professional Summary My professional experience includes: Professional Fitness Trainer requiring leadership and exceptional people skills. Certified by the National Exercise and Sports Training Association (NESTA) and certified TRX trainer and Kettlebell trainer. Versed in various strength, agility group and private training sessions as well as specializing in high performance, sports and weight loss regimens. Office Manager requiring management experience and superior customer service skills. Scheduling appointments, insurance billing, phone skills, accounting, product sales and inventory and creating a caring and friendly environment are some of the skills involved on a daily basis. Massage Therapist with customer relations as well as customer comfortability and trustworthiness are important skills necessary to be successful. Specializing in Deep Tissue, Sports, and Swedish Massage. Membership Management with management experience in organizing, updating and facilitating Memberships for members of the YMCA. Restaurant Hostess with skills including phones, reservations and customer service. Experience Professional Fitness Trainer, Group Instructor February 2015 to Current Company Name － City , State My current employment at Wellfit Malibu as a Fitness Professional I lead group and private classes. Classes at Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics and Agility Training, Aqua Fitness and Restorative Stretch classes. I am also responsible for administering the guests Test In and Test Outs using our InBody machine which records their body fat percentage, lean muscle mass, water levels, etc.. I take their measurements and explain their results to them for their future use in their fitness and nutrition journey. For those looking for a more in depth look at their fitness levels I can give them aVO2 Max and/or RMR testing at Wellfit Malibu. Most of all I enjoy helping and watching our guests transform physically, emotionally and spiritually right before my eyes. It is exciting to see what people can accomplish when they trust the support system around them and when they truly start to believing in themselves and their abilities. Manager/Certified Personal Trainer October 1995 to Current Company Name － City , State I currently work part time as an Office Manager and Professional Fitness Trainer which is both challenging and rewarding. My daily responsibilities as an Office Manager include; answering the phones, scheduling appointments for our Chiropractors, Physical Therapists, Massage Therapists, our Acupuncturist, our Skin Specialist and my own clients for Fitness Training. I am also required to keep the office accounting and insurance billing up to date. I order, label, sell and stock retail products as well as keep the office clean and efficient at all times. My goal is to provide a smooth running and well-balanced environment for both the patients and employees. As a certified fitness trainer my expertise has evolved by working with all different types of people; the young, the elderly, the weak, the strong, the couch potato, the professional athlete, the stay at home mom/dad, the workaholic, the rich and famous and the down to earth, all who have a similar goal in mind - Strength and fitness for a healthy lifestyle. I developed of a beach workout called "Beach Plyo" which incorporates cardio, plyometric training, endurance, strength training and coordination. It is a total body workout in the soft sand which utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc.. It is an intense class for those seeking something off the main grid and want a bit of a challenge. I have also developed specific programs for the elderly so that they stay mentally and physically fit therefore preventing injury and/or illness. In geriatric training there are two main focuses: Balance/Gait and muscle development. Through exercise routines consisting of standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi and basic strength exercises they can accomplish increased muscle strength, bone strength and their ability to walk and move. By keeping them active and physically strong improves their overall quality of life. I have also taught, coached and trained young children and teenagers in specific sports as well as for overall fitness. I have coached kids in track and field, soccer, softball, swimming and cross country. I love the simple competitive nature of kids. I enjoy finding ways to keep them motivated while keeping it fun. It is incredibly rewarding to watch them reaching goals they never thought was possible. Being a fitness trainer allows me to share my knowledge and experience with others and it also keeps me focused, balanced and organized. I have chosen an overall healthy lifestyle that I believe is inspirational to those I train plus it gives me the energy I need to give them my absolute best. Celebrity Personal Training Clients include: Patrick and Jillian Dempsey (Professional Actor & Make-up Artist to the Stars) Cher (Professional Singer, Actress, Director, Producer) Lori Stark (Owner and Creator of Chrome Hearts Jewelry and Apparel) Navi Rawat (Professional Actress) David Ellis (Director, Producer and Professional Stuntman) Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter of Kelsey Grammer) Kenny G (World Class Saxaphone Performer). Massage Therapist January 1993 to September 1994 Company Name － City , State I owned and managed an independent massage therapy business out of the Total Woman Gym in my hometown of Ventura, CA. I would advertise for my business and maintain a clean and serene massage therapy room with fresh linens and aromatherapy. As a Massage Therapist I enjoyed connecting with people in a therapeutic and professional manner. Professional Triathlete January 1989 to December 1995 Company Name － City , State As a pro triathlete I was given the opportunity to train and race all over the United States and internationally. I had the privilege of working and training with performance experts in track and field, swimming and cycling and triathlon. My sponsors consisted of Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), and Impex (a Japanese Nutrition company). Hostess September 1994 to October 1995 Company Name － City , State As a Hostess m y duties included setting up tables and stations for service, answering phone calls, making reservations, tasting food for quality and presentation and seating our guests in the appropriate sections. I really enjoyed working in an upscale restaurant where I had to exude confidence, poise and a positive attitude along with an excellent knowledge of food service. Membership Manager September 1987 to October 1990 Company Name － City , State As a Membership Manager I was responsible for selling, managing and updating all memberships for the gym. This job required many phone calls and meetings with new and existing members. I would make sure they were content with their membership and their experience in our gym. I truly loved working with people of all ages on a daily basis and making sure that all their needs were met. Education High School Diploma : Jun 1988 BUENA HIGH SCHOOL － City , State x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track Associate of Arts VENTURA COMMUNITY COLLEGE － City , State , United States UNITED STATES Sports Medicine Cal Poly San Luis Obispo － City , State , United States UNITED STATES Continued my undergraduate program and ran cross-country for the school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework and began Sports Medicine Program x Began my studies in Sports Medicine. Skills Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service and Satisfaction. | FITNESS |
KICHEN/BATH DESIGNER & SALES Professional Summary I have experienced most phases of architectural and interior design over my years in the business. I began in commercial design, space planning, specifying, and decorating offices, including reception areas, conference rooms, large and small cubicle spaces using Steelcase, Stow Davis and Westinghouse ASD (aka Knoll). I have designed medical/dental offices and hospital areas, retail spaces, showrooms, trade show exhibits, salons, restaurants, night clubs, apartment floor plans and complex site plans, etc.
In the residential field, I have designed and supervised construction of a number of entire homes and major remodeling projects, including all specifications and the final decorating. I have specialized in all phases of window treatments, from measuring to installation. I have specialized in kitchen/bath and storage design. I am familiar with building codes and have been skillful at trade-specific CAD programs. I have also done site planning and landscape design. At one point I was involved in site planning and development of an entire subdivision. Work History 06/1998 to 04/2000 Kichen/Bath Designer & Sales Company Name – City , State Began in client cabinet, countertop & appliance sales, which includes on-site measuring, space-planning design, style & finish selection, ordering and follow-through with installation oversight. Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. 04/2000 to 06/2000 Showroom/Home Show Designer Company Name – City , State Keep showroom vignettes at home office location and showroom locations around the state updated with newest cabinet styles, countertops, appliances and other current materials. Design and decorate interchangeable exhibit vignettes with latest products and materials to be transported to various home show exhibitions around the state. Help with set up at site of each home show. The position of Showroom/Home Show Exhibit Designer was created
specifically for me by General Manager, however, change in management resulted in
elimination of the position and my job. 10/1996 to 08/1997 Assistant Store Manager Company Name – City , State Responsibilities Open and close retail store, assist customers making wallpaper or window treatment selections, set and keep in-home measure/selection appointments, place orders, receive orders, arrange and oversee installation appointments, etc. Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and materials. Skills Used Business, design & sales skills This retail store was a newest branch of an old, well established, family owned chain of stores from the east side of the state. The family had recently hired a new, young general manager. He was responsible, apparently, for some poor management decisions, resulting in the parent company going into bankruptcy and all stores being shut down. 06/1991 to 09/1994 Owner/Manager Company Name – City , State Converted 7500 square feet of commercial space into 24 individual offices of varying sizes, several cubicle spaces, large and small conference rooms, reception area, secretarial work area and lounge. Individual offices were rented to independent business persons by the month, cubicles by the day or hour. All phone calls answered by staff and messages taken. Secretarial services available to tenants, as well as outside clients, for an hourly fee. Conference rooms available on a daily or hourly basis. Other business services included hosting meetings or conferences and publishing marketing materials for tenants and outside clients. Building was sold in 1993 and new owner had other plans for the space and refused to renew the lease. I had moved the business once and paid for build-out of this space. I couldn't afford to move again; decided to close business instead. Current Principal Company Name – City , State Consulted with clients to determine architectural preference to meet overall design goals. Originated and developed creative design concepts. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with architects, contractors, sub-contractors, consultants, fabricators, and regulatory agencies. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Established at the time of graduation from design school, I began my independent career, on a full-time basis. When business was slow (due to recession, etc.) I accepted employment with well established firms. I have continued to serve many repeat clients and referrals over the years. Transitional Vocation In 1981, before the advent and common use of CAD programs, I had a serious injury to my right (drawing) hand. I was owner of income properties and had been managing income propertiesfor other individual owners. Since I was not going to be able to use my hand again for drawing for some time, I took a position as a manager of a 160 unit apartment project that was only 50% occupied. Within six months, all units were rehabbed, rentable and occupied, and 95-100% occupancy was maintained while I was manager. In 1983, I was offered a position with another firm as Project Manager during construction and Start-Up Manager of a 360 unit apartment complex. Being involved at the inception, I was able to revise apartment floor plans to made accommodation for the most common objections I heard while marketing existing floor plans. My revised plans were very successful and apartments were filled as fast as they were built, with a long waiting list. Approximately 1/3 of the tenants from the first project I had managed, moved to the new complex, which was extremely gratifying. I continued in this position to the end of construction. During that time, I attended property management courses and earned a Residential Property Management Certificate. My hand was rehabilitated by this time and I decided it was time to return to my real passion, interior design. Education 1970 Associate of Arts : architectural/interior design New York School of Interior Design - City , State Architecture and interior design history Fine arts history Color theory and application Light theory and application Textiles Upholstery Window treatments Paint, surface textures, wallcoverings Interior building materials Architectural drawing and perspective rendering Business and marketing principles for designers All courses were taught by professionals in their respective fields with years of practical experience. 1967 Associate of Arts : business principles and skills Lansing Business University (Davenport Business College) - City , State Basic business management principles Business law Office management Accounting/bookkeeping Office skills (typing, shorthand, business machines, etc.) Business etiquette Skills Accounting, advertising, Basic, business law, business writing, computer aided design, Color, com, client, clients, drafting, Edit, email, Interior Design, marketing, Materials, window, rendering, retail, sales skills, sales, shorthand, space-planning, specification, phone, typing | DESIGNER |
CONSULTANT TO OWNER Education Florida International University 1984 Bachelors Degree : Hospitality Management City , State Executive Experience Company Name City , State Hotel, Restaurant & Marina PRESIDENT May 1979 to October 2010 Skills BANQUET & CATERING DIRECTOR Put together the menus for different family functions, business meetings, luncheon's and special functions. Planned and developed our breakfast, lunch and dinner menus, which we utilized for daily operations. Baked and Cooked all of our menu items on a regular basis and rotating schedule as needed to fill gaps in the schedule. Instituted a program for the operation and maintenance of all equipment used in daily production of food and beverages. Implemented an employee incentive program to improve the quality and timely service of all customers on and off premises. Ensured timely deliveries of lunches and platters for off premise catering and managed vehicle sanitation and safety for drivers and other personnel. GENERAL MANAGER Responsible for overseeing Scheduling and training of 35 to 40 part and full time employees, that made up the marina, motel and restaurant operations. Always maintained the highest degree of Customer service to customers and ensure that all employees are following these most basic and very important company standards. Ensure that we had adequate staff members, and supervisors for each shift and were prepared for any special events, functions and holidays. Train managers to grow sales and profits by thorough and diligent attention to quality and implementation of accurate cost controls for each department. Developed a timely response and follow up program for customer complaints, ensuring proper corrective actions were in place to avoid future complaints. Put together the required business plans and laid out the marketing and operating budget, for the construction loan of the restaurant. VENDOR & PURCHASING SUPERVISOR Research different vendors and process credit applications necessary to set up accounts with these vendors, to handle the purchases of food, beverage and Equipment. Prepare and document the paperwork, correspondence and payments, between the Purveyors and Vendors. Monitor the performance of the different purveyor's we purchase from to ensure we are getting the best price, quality and service, we deserve. Set up and maintained the Food & Beverage inventory and placed the orders with each Purveyor on a daily and weekly basis. Managed the physical inventory process on a biweekly basis, and computer input of all relevant documentation, to monitor accurate food & beverage costs. Maintained the par levels set up for the different food, beverages and supplies utilized throughout the entire operation. Checked all incoming shipments for accuracy of invoices, bill of laden and various shipping certificates. Examined goods for quality, quantity and any damages or shortages that may be present with deliveries. Oversight and maintenance of proper storage practices for all types of food and supplies received. INSURANCE, LICENSE & PERMIT SPECIALIST Set up accounts with the different insurance agencies to procure and manage the Property, Liability, and Workers Comp & Health Insurance for the company. Filed the paperwork for the application and maintenance of the Business Licenses, ABC License and Health Department Permits required to operate the restaurant and marina. Worked with the Bookkeeper, Accountant as well as the Local, State and Federal Tax authorities to process the required, weekly, quarterly and annual, tax filings. Accomplishments Was an Active member of the Eastern Shore of VA Chamber of Commerce & Tourism Commission for over 25 years. Committee member and Booth Captain of the Seafood Festival & Harvest Festivals, the two principal annual fundraiser's, for the Chamber. Helped found the Eastern Shore Chapter of the Virginia Restaurant Association in 1984, which later became the Va. Hospitality & Travel Association, VHTA. Treasurer of the Eastern Shore Chapter, since it's inception in 1986. Helped found the Eastern Shore Chapter of the Recreational Fishing Alliance, RFA. Wachapreague Town Planning Commission Member for eight years. Helped design and build the 200 seat Island House Restaurant, which opened in the spring of 1979. I was instrumental in building and maintaining the Island House's reputation, as one of the longest family owned and operated restaurant's, on the Eastern Shore. Worked closely with many Local, State & National Charities, such as the United Way, Eastern Shore Rural Health, the Food Bank, Lighthouse Ministries, and The Eastern Shore Literacy Commission, to plan and host numerous fundraiser's at the Island House and other locations around the Eastern Shore of Virginia. Personally catered private Backstage Banquets for Jimmy Buffett, his band and crew, for 25 years, at different concert venues in several states. Invited by Senator John Warner, to help cater the first Virginia Christmas tree lighting ceremony at the Russell Senate Office Building in Washington D.C., in 2005. Experience Company Name November 2012 to April 2013 Consultant to Owner City , State Duties and Responsibilities; Worked as a Consultant to the owner, management and staff in the startup and operation of the new restaurant and catering facility. Put together and managed the physical inventory for the food, beverages, paper & chemical and various items needed to operate the restaurant. Instrumental in Developing a breakdown of the recipes and menu entrees, which I used to input of all relevant documentation, to monitor the food & beverage cost system. Coordinated, merchandised and played a pivotal role in the setup of the new Coffee, Smoothie and Alcohol Bar, including beverage recipes and glassware to be utilized. Gave advice in the areas of local marketing, merchandising and managing the business, based on my thirty plus years in Hospitality Management. Company Name October 2011 to July 2012 General Manager City , State Duties and Responsibilities; Hire and maintain adequate staff to cover daily and weekly store shifts. Responsible for keeping payroll costs in line with budgeted figures. Worked to meet or exceed the monthly sales and expense goals the company had for the Exmore store. In charge of placing bi-weekly orders from the Ace Warehouse as well as orders from certain local vendors of Hardware and Lawn and garden supplies. Responsible for receiving Purchase Orders from all incoming deliveries of stock from Ace and outside vendors. Attended monthly General manager Meetings at the home office in Fruitland, Maryland, reporting on issues and concerns at the store level. Company Name April 2011 to October 2011 Assistant Manager City , State Duties and Responsibilities; In charge of Daly operations during a given Breakfast, Lunch or dinner shift. Oversee employees to ensure that customer service was the best and food service times were kept to a minimum. Work to keep payroll costs in line with budget, while making sure we had adequate staffing for the day and week ahead. Our focus was on consistently great Customer service Experiences, with a eye on McDonald's Corporate service times for drive through and sit down foodservice. Held Weekly meetings with store management, to communicate any issues and comments regarding weekly, monthly and year to date budgeted sales and expense goals. Summary Become an integral part of company Team, by applying the skills I've learned from my 30 plus years of managing the Wachapreague Hotel, Marina & Island House Restaurant. A self motivated and goal oriented person who works well with others to plan and coordinate the many aspects of on and off premise catering functions. Utilize my experience to manage daily operations, encourage and direct staff and develop new ideas to improve on existing procedures within the facility. | CONSULTANT |
VICE PRESIDENT, CORPORATE FINANCE Summary Accomplished healthcare finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments. Skills Balance Sheet Risk Management Contract Negotiations Treasury Management Technical US GAAP Accounting Proficient Board Communications Multi-disciplinary Team Lead Experience Vice President, Corporate Finance 10/2015 to Current Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on refinancing of existing debt Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility Led bond ratings presentations for 5 successful continuous upgrades over the 5 years Managed the debt compliance of the enterprise and obligated group reporting Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016 Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services Vice President/Controller 04/2012 to 09/2015 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS. Led and created offering statements for multiple new money tax exempt bond financings. Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations. Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations Corporate Controller 12/2006 to 04/2012 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010. Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010. Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system. Managed and reorganized the corporate finance team various times throughout the restructuring of the health system. Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system. Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system. Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010. Managed the accounting and financial reporting over the new construction and operations of a large community hospital. Audit Professional 08/1997 to 12/2006 Company Name City , State Responsible for various financial audits for retail, manufacturing, investment management, academic medical centers, healthcare, higher education and non-profit entities. Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm. Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars. Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations. Researched accounting issues and concluded on proper accounting treatments and disclosures. Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act. Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting. Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation. Supervised and evaluated audit staff ranging from one to twenty-five individuals. Participated in national committees to design and create audit programs for not-for-profit and higher education industries. Prepared and coordinated audit budgets, forecasts and billings. Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools. Presented in continuing education seminars with local business groups and university accounting cirriculum. Education and Training Bachelor of Science : Accountancy 1997 Miami University City , State Economics Minor Cum laude Credentials CPA, State of Ohio License #42088 Dec 2003 to Dec 2017 CGMA, American Institute of Certified Public Accountants Dec 2014 FHFMA, Healthcare Financial Management Association April 2013 CHFP, Healthcare Financial Management Association April 2013 Activities and Honors Uptown Consortium, Cincinnati, Audit Committee Member 2017 Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017 Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017 Healthcare Financial Management Association, National Large System Controller Council Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010 Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012 American Institute of Certified Public Accountants Ohio Society of Certified Public Accountants Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association | FINANCE |
TEACHER Summary Applying for a Teaching PositionChildcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum. Extensive knowledge of developmental and behavior problems.Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish. Highlights Daycare management professional Positive and cheerful Creative arts talent Childcare management software programs Basic clerical knowledge Classroom management Exceptional organizational skills Training in food handling preparation Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Preschool educator Accomplishments Cared for and home schooled a child from infancy to fourth grade.Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. Consistently received positive feedback from parents. Experience Teacher June 2002 to December 2014 Company Name － City , State Implementing lesson plans, teacher strategies gold, anecdotes, caring for children and their safety, tracking sheet. Creation Kingdom -130 technology drive. Georgetown, KY 40324 502-868-6764. Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities. Preschool Teacher April 2013 to June 2014 Company Name － City , State Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Carefully identified warning signs of emotional and developmental problems in children.Maintained daily records of activities, behaviors, meals and naps.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Toddler Teacher April 2012 to April 2013 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for the children and their safety, tracking sheet. Reason for leaving- father passing. Sparked creativity and imagination by helping children discover new things each day.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps. Preschool teacher October 2010 to March 2012 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for children and their safety and tracking sheet.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum. Education Associate of Arts : IECE -Early childhood education , present Maysville Community Technical College － City , State I am in my last semester earning my associate of arts degree. Coursework in Early Childhood EducationCoursework in Child DevelopmentCoursework in Child Abuse PreventionEmphasis in Special Needs EducationCoursework includes Nutrition, Health and Child SafetyEarly childhood education certificateCompleted 64 credits units of continuing education classes. Associates degree : Early childhood education Morehead State University Infant/Toddler CDA Tb Skin test Preschool CDA Up to date Physical Directors Creditial Food Handlers Permit 64 College Credits Cpr and first aide Orientation 1 and 2 Teacher stageties gold Head trauma training Skills CPR certified Orgnization skills Communication skills Teaching skills. | TEACHER |
DIGITAL MARKETING LEAD Summary Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written and verbal communicator MS Office proficient Effective team player Dependable and reliable Calm under pressure Experience Digital Marketing Lead 12/2014 to Current Company Name City , State Maintain the Digital Marketing Board for the Spa and Fitness Center. Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club. Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis. Spa and Fitness Concierge 10/2014 to Current Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Compete with co-workers for monthly performance based sales bonuses and incentives. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Spa and Fitness Concierge 06/2014 to 10/2014 Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Assistant Soccer Director 07/2014 to 08/2014 Company Name City , State Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present. Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games. Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played. Team Leader Sales 06/2013 to 06/2014 Company Name City , State Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Assisted customers in finding the right products to fit their needs and goals Customer Service Lead/Sales Associate 04/2012 to 06/2013 Company Name City , State Demonstrated that customers come first by serving them with a sense of urgency. Provide customers with product knowledge while making a sale. Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Director of Soccer 12/2011 to 03/2012 Company Name City , State Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers. Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15. Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15. Customer Service Director 06/2010 to 12/2011 Company Name City , State Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees. Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility. Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints. Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15. Student Athlete 08/2006 to 05/2010 Company Name City , State student athlete which I devoted 20 hours per week to athletics while carrying a full course load. Gained valuable leadership and team building experience. Established time management skills while being committed to both schooling and athletics. Internship 05/2009 to 07/2009 Company Name City , State Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management. Developed and maintained a database to execute marketing calls. Assuming overall responsibilities for the functioning of the soccer department. Education Bachelor of Arts : Sport Management May 2010 Warner University City , State Minor in Marketing Skills digital advertising, marketing, outside sales, retail sales | FITNESS |
EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements. Core Qualifications • Superior proficiency in high-level Drupal 7 and Drupal 8 Development
• Excellent proficiency in using Drupal Ajax and jQuery in web development
• Exceptional knowledge of Drupal prior versions and upgrades
• Extensive expertise with versioning management systems
• Strong ability to manage multiple concurrent projects
• High problem solving and analytical skills Technical Skills Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current • Lead Drupal Developer for the NYSED.GOV redesign project.
• Completely re-architecting the NYSED.GOV's website and content strategy.
• Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme.
• Streamlining the authoring experience for content creators and auditors.
• Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs.
• Developing the NYSED's Drupal-based websites using HTML5 and CSS3.
• Supervising the H-BITS Consultant and providing guidance according to the project plan.
• Analyzing client request to develop, test, and deploy functional software requirements.
• Providing support and assistance to webmasters to publish and update content to the NYSED's websites.
• Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights.
• Executing tasks associated with generating website analytics.
• Managing installation and ongoing support of search technologies used on the NYSED websites.
• Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance.
• Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software.
• Managing the unit in the absence of my unit supervisor.
• Providing weekly status reports, statistics and recommendation to the upper management as needed.
• Communicating clearly both verbally and in writing with management and customers.
• Documenting Drupal architecture solutions. Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015 • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML.
• Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders.
• Collaborated with program office members to identify their business process requirements.
• Worked as a member of the application development team to build IT solutions that address the program office needs.
• Developed and executed test plans, troubleshoot and debug system application code.
• Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices. Intern Application Developer / Company Name - City , State 01/2013 - 06/2013 • Maintained the support system to provide services to the clients.
• Developed program logic for new applications, analyzed and modified logic in existing applications
• Provided technical solutions for any applications issues.
• Developed software system testing and validation procedures, programming and documentation.
• Tested EDI and other application systems; performed Data validation by executing complex SQL queries. Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012 • Designed and built applications for the iOS platform.
• Ensured the performance, quality, and responsiveness of applications.
• Collaborated with a team to define, design, and ship new features.
• Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization. Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013 Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009 PROFESSIONAL DEVELOPMENT City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science VOLUNTEER EXPERIENCE Employees Association 05/2016 – Present
IT Chair of the IT Committee Board
• Create and maintain the website along with the other committee members.
• Train and educate about latest technology tools to the fellow team members.
• Organize the weekly meetings and engage in different task-oriented activities.
• Encourage the other board members to collaborate and share their expertise. | INFORMATION-TECHNOLOGY |
BUSINESS DEVELOPMENT CONSULTANT Summary Strategic Business Development Executive Entrepreneurial and strategic sales and business development executive with a 7-year track record of exceeding $500,000/month in revenues, and continuous advancement in selling enterprise software and distributing mobile technology. Strategic achievements include 90% and 83% market penetration with two software startups. Strengths Strategic SaaS Sales Go To Market Strategy Sales Operations Relationship Management Enterprise Software Channel Sales Strategic Partnerships Business Intelligence & Data Analytics Experience Business Development Consultant September 2014 to Current Company Name － City , State Hired as consultant to establish sales systems, carry out sales campaigns, and provide product input on Business Intelligence Software. Recruited five retail chains within 2 months representing 167 store locations, to commit to purchasing the client's software product and collaborate on its features, with the product is still in beta. Implemented sales systems combining inbound and outbound lead generation, implemented new CRM, and re-launched the company website. Designed sales forecasting software product, and collaborated on business intelligence software, leveraging a foundation in economics and experience with statistical forecasting. Distribution Manager March 2014 to September 2014 Company Name － City , State Hired to develop distribution channels with auto dealerships and implement inbound marketing programs to sell the PLUGLESS charger for Electric Vehicles. Secured the #1 dealership selling Electric Vehicles in Canada as a reseller Implemented sales systems for inbound lead generation, implemented new CRM Conducted lead generation programs and online marketing campaigns with 20%+ response rates This position was eliminated after General Motors failed to approve PLUGLESS as an aftermarket product to be sold or installed by its U.S. dealerships. Vice President of Marketing and Business Development January 2009 to March 2014 Company Name － City , State Joined San Francisco based technology startup as Director of Business Development to create partnerships with Telecom carriers. Brought company from $0 to $250,000/month within 10 months by closing exclusive deals with Verizon Wireless, T-Mobile, and Cricket Wireless by selling into executive, marketing, and IT departments Grew market share from 0% to 83% within 2 years by closing deals with 9 of the 11 largest cell phone carriers in North America which later included: AT&T, Alltel, US Cellular, Rogers, and TELUS Led negotiations for $3M/year Verizon Wireless contract, in a six-month sales cycle with negotiation centered on securing an exclusivity clause Generated $90,000/month from co-marketing partnerships with sites such as AccuWeather.com and a network of College Sports sites Improved customer loyalty by 35% by optimizing promotional messaging around KPIs such as conversion rates and customer loyalty Boosted revenue per account 40% by developing channel sales program with promotional schedules for each account. Vice President January 2004 to January 2010 Company Name － City , State Hired as Project Manager to deliver new web and mobile services and promoted to Business Development Manager within six months, in which capacity I built the world's largest Direct to Consumer (D2C) mobile content distribution network. I was promoted to Director of Business Development after remaining the company's #1 revenue producer in North America for three years, and again to Vice President with P&L responsibility after successfully launching online marketing programs worldwide. Achieved sales quota every month from $20,000/month in 2005 to $500,000/month by 2008 Captured 90% market share of the mobile Content Management System SaaS market within the Direct to Consumer marketing vertical Strengthened channel partnerships by signing licensing deals with HBO, NFL, The Simpsons, UFC and NCAA with preferred distribution rights to distribute to AT&T, Sprint, Tracfone and Cricket Secured $250,000 Wal-Mart deal to provide CMS software license to power Wal-Mart's mobile music and games offerings, resulting in monthly licensing fees of $20,000/month Augmented revenue by $200,000/month by leading aggressive expansion into international markets, accounting for 40% of global revenue and 65% of global EBITDA Generated $120,000/year in advertising services by championing innovative, high-margin business model with customer rewards programs by Microsoft, Cover Girl, Tide, NBA, Dominos Pizza, and ABC news affiliates Instrumental in 130% YOY pre-IPO growth from $1.5M/year to $3.5M/year in North American revenues personally accounting for 70% of revenue growth. Marketing Coordinator / Business Broker January 2001 to January 2003 Company Name － City , State Managed direct mail marketing and spear-headed internet marketing initiatives to gain 10 for-sale listings with aggregate M&A value of $27.M. Gained reputation as subject matter expert in restaurant, convenience store, and concrete businesses. Listed and closed three transactions with aggregate M&A value of $3.4M. Education B.S : Economics , 2004 Virginia Commonwealth University GPA: Cum Laude Economics Cum Laude Skills accounting, ABC, advertising, Business Development, Business Intelligence Software, closing, CMS, com, consultant, content, Content Management, conversion, CRM, client, direct mail, economics, features, forecasting, internet marketing, Director, marketing, market, messaging, negotiation, negotiations, network, online marketing, producer, purchasing, retail, selling, sales, sales forecasting, San, Telecom, phone, website | BUSINESS-DEVELOPMENT |
CONSULTANT Career Overview A highly motivated techno-functional and business savvy professional desire to obtain a position as IT Manager/ IT Head with strong ISO 27001 2005 Information Security knowledge & Network Administration, which will best utilize my managerial experience while allowing challenges and growth. I am looking for new position that will enhance my skill and give me an ample opportunity for growth. Over 10 years' rich experience and demonstrated expertise in a wide gamut of functions spanning Infrastructure Management, IT Security, Technical Support and System Administration with major Telecom organizations Presently associate with Jaiprakash Associates Limited (Jaypee Group), as Consultant central Data centre Implemented ISO 27001:2005 standards and compliance A keen planner with abilities in managing IT & information security networking operations with focus on profitability and achieving company's mission & strategic direction. Adept in planning, design, installation and configuration of IT networks, maintenance and troubleshooting, network user management on multiple platforms, governed by communication protocols. Comprehensive understanding of networking concepts pertaining to LAN, WAN, security, IT communication, WAN protocols, Networking devices administration and maintenance in multi-platform environments. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Core Competencies IT Infrastructure Development Architect and deploy new IT solutions by conducting project and risk planning sessions with the blended project management team which typically includes both functional specialist and technical team to ensure a high probability of project success. Maintenance of network security appliances, Load balancers, Enterprise Servers and , Operating Systems, Clusters, File Systems, Databases and Applications and Operations Address performance bottlenecks and ensuring maximum system uptime. Manage all the technology related requirements, including technical feasibility study, budget, selection, procurement, up-gradation / migration of hardware, software, database and applications. Designing the Backup Strategy for the sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration. Details of information Security Projects done Deployment & Implementation of clustering module of Barracuda Spam Firewall Deployment & Implementation of SSL VPN for corporate communication Work Experience Consultant Company Name ISO27001:2005 Information Security Implementation Duration: December'2008 - continuing Responsibility: As an Information Security Analyst, jobs was related to finding GAP Analysis, managing policy & procedure, O/s Hardening, Information Asset Classification, Managing SOA, challenging security issues Deployment & Implementation of Symantec Endpoint Management suite Deployment & Implementation of clustering module of Juniper firewall Deployment & Implementation of clustering module of Radware link proof Load Balancer Networking / Systems Administration Architect/Design Network security Layered for Enterprise Projects which involve Firewall Engineering/Intrusion Detection (IDS)/Intrusion Prevention (IPS) Managing Barracuda Spam Firewall Mail Security solution for corporate user Managing Blue coat Web Content Filtering (Proxy) for remote site & office end user Architect/design Managed Security Service Projects. Conducting Internal and external Vulnerability Assessment. Conducting Gap analysis consistently with respect to security operation/risk. Involved in Technology Integration/acquisition between Enterprise. Responsible for Group policy deployment for new site Responsible for Enforcement of application & device Control Leading the team of technical professionals during the development stages. Imparting training to end-users in the post-implementation phase. Active Directory Administration such as health Monitoring of Directory structure, FSMO Role, NtFRS, AD Replication , DHCP & DNS EDP/Facilities Management Interact with 60 core sites for sourcing of client security products and solutions and for closure of calls all related to Information & network security , which are supported by them Maintain an Asset database for the company and update at regular intervals. Track asset movements and ensuring software and hardware assets are within control. Direct installation of Operating Systems and application software on Windows, deployment of Servers, network, console, power and monitoring the same. Information Security) Data centre. 06/2004 to 03/2008 Asst Manager Company Name 07/2002 to 06/2004 System Engineer Company Name Hardware & network Support) Vishnuprayag Joshimath in Uttranchal. Education and Training 1 2001 B.E Jawaharlal Institute of Technology (J I T) Computer Science & Engg. Rajiv Gandhi Proudyogiki Vishawavidhalaya, Bhopal Cisco Certified Network Associates (CCNA) 2006 Microsoft Certified IT Professional (MCITP) 2011 Symantec Certified Specialist (SCS) 2011 Certified Ethical Hacker (CEH) 2013 Permanent Address: E-1/1006 Shree Sharanam Apartment Unique Garden off Kanakia Road Near Seveb Eleven Scholastic Mira Road Dist Thane Pin 401107 Interests Date of Birth : 7th December 1977
Mother Name : Pushpa Mahajan Skills Active Directory, AD, Analyst, Architect, CCNA, Cisco Certified, clustering, Hardware, client, database, DHCP, DNS, Facilities Management, Firewall, IDS, Information Security, ISO, Managing, Microsoft Certified, Mail, office, Windows, Enterprise, Network Associates, Network security, network Support, network, Networking, Operating Systems, Proxy, Servers, Symantec, Systems Administration, Unique, Web Content Additional Information PERSONAL DETAILS
Date of Birth : 7th December 1977
Mother Name : Pushpa Mahajan | CONSULTANT |
SENIOR MANAGER Skill Highlights Windows / Mac OS, MS office suite, HRMS oracle applications Training Attended Year Title Location Organised by 2011 Basic Leadership Skills Jamshedpur Professional Experience Company Name 09/2008 Tata Consultancy Services is India's largest IT and IT outsourcing organization with a global workforce of over 305,000 employees spread across more than 45 countries. In North America, TCS is headquartered at New Jersey and employs over 30,000 employees. A seasoned HR professional with over 7 years of HR experience, currently working as the Head of Talent Acquisition and Resource Management Group for BPS North America at Tata Consultancy Services in Cincinnati, Ohio Past experience includes working as the HR Generalist for TCS BPS across various locations like Midland, MI, Cincinnati, OH in the US and Mumbai and Chennai in India. Expertise in full-cycle recruiting, screening resumes, behavioral based interviewing, and managing the hiring process. Hands-on experience in recruitment in the IT and IT Services. Most productive in a fast-paced, high energy, team environment. Major strengths include building relationships, multi-tasking, time management, adapting to new procedures as business climates change and communication skills. Work experience of over 3 years in the US Geography as the Head Talent Acquisition and Resource Management Group - BPS North America. Prior to this I have worked at Satyam BPO at Hyderabad from Mar 2007 to Sep 2008 as the HR Employee Relations Specialist in the HR team for a US based process. My areas of specialization are Employee relations, Recruitment, Performance Management, Organization Development and Change Management. Company Name Senior Manager 03/2007 to 09/2008 Period Since Sep 2008 Position Head Talent Acquisition and Resource Management Group - BPS North America Work Location Midland, Michigan, Cincinnati, Ohio; Mumbai and Chennai, India Key Accomplishments: Proficient in Leadership hiring, focussed headhunting through linkedin. Successfully completed hiring for a 50 FTE project for a niche skill (Mortgage) in Cincinnati, OH in less than 60 days Successfully completed hiring for a 25 FTE project for a niche skill (Pharma) in Cincinnati, OH in 30 days. Focussed Analytics hiring for TCS BPS in North America, a first of its kind where associates were hiring to work from client location for A&I domain, 10 critical positions staffed within 45 days. Enabled deployment and rotation of associates within the US to ensure 98% utilization of resources in BPS North America Responsibilities: Head Talent Acquisition and Resource Management Group - BPS North America Recruitment for Mortgage and Pharma clients in Cincinnati, Ohio and Midland, MI area through various internal and external hiring channels Maintaining hiring budget by ensuring recruitment through vendors is reduced and encouraging internal referrals, web-sourcing and internal movement of associates. Leadership hiring for TCS BPS Sales and Solutions function, relationship roles Focussed hiring for Analytics and Insights for multiple clients for TCS in North America, closed 10 critical positions within 45 days. Reduced hiring cost for Niche positions by 30% and Non-Niche positions by 45% in FY 14. Human Resource Relationship Manager for all BPS associates in the North America Geography. Ensure adherence to IQMS documentation standard to ensure compliance and represent HR during internal and external audits. Maintaining Attrition within permissible limits (Early Warning Indicator, Hi-Potential program, stay interviews) Building Employee Connect through innovative employee engagement and CSR initiatives Handling other employee-related issues including full & final settlements/severance, query resolution, grievance handling Streamlining policies on integrity / disciplinary actions & performance improvement plan Managing employee performance appraisal process end to end and facilitating any disagreements Monitoring bell curve and at the end linking Increment for high performers /exit plan for non-performers. Provide developmental strategies to the business and performance assessment of employees Adhering to FMLA and FLSA guidelines. Pilot and Deploy HR Projects across BFSI vertical Drive the Quarterly promotion process Ensure Promotion assessments are completed in time and results circulated to respective stakeholders Drive associate Development plan based on promotion results Drive participation in the Bi-Annual HR Survey [PULSE] in the BFSI vertical. To ensure participation in various Employer branding survey Design and deploy associate retention plans Identify, deploy and support Green Belt and process improvement projects within HR Employee Relations team Provide inputs in policy and strategic initiatives to the HR Leadership team. Company Name 03/2007 to 09/2008 03/2007 to 09/2008 Work Location Hyderabad, India Responsibilities End to end Employee Relations activities Induction of new hire associates to orient them about Satyam BPO Policies and processes Closure of Background check for new hire associates by closing out discrepancies in previous employment check / education check Conducting Employee engagement activities like skip level meetings, one-on-one meetings, town halls, awareness sessions etc to understand employee's expectations and address queries Initiate Disciplinary action as per process for violation of rules or non-adherence to the Code of Conduct Address associate grievances by initiating enquiry, conducting group meetings and submitting findings report along with recommendations Support in carrying out Employee satisfaction surveys and Organization branding surveys Complete Performance Management process by adhering to the timelines, educating associates and managers about how to complete the appraisals. Interface with the client on a regular basis for audit requirements with regards to associate background check and drug tests. Roll out of associate incentive plans across business unit for associate retention. Education Post Graduate Degree MS - HRM : Human Resources 2007 ICFAI University [Dehradun] , From ICFAI School of HRD , City , India Human Resources Bachelor of Science : Information Technology Science and Commerce BSc I.T University of Mumbai Birla college of Arts India Information Technology Science and Commerce Personal Information I have a valid H1B visa to be employed in the US. Interests 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable Skills Basic, branding, budget, Bi, Change Management, closing, communication skills, client, clients, documentation, Employee Relations, fast, hiring, Human Resource, HR, Leadership, Leadership Skills, Mac OS, Managing, meetings, MS office suite, Windows, 98, multi-tasking, oracle applications, Organization Development, performance appraisal, Performance Management, Policies, process improvement, processes, Promotion, Recruitment, recruiting, Sales, settlements, strategic, survey
Design, time management Additional Information I have a valid H1B visa to be employed in the US. XLRI 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable | BPO |
CONSTRUCTION SERVICES PROJECT MANAGER Summary Dedicated Property/ Facilities Specialist with more than 10 years overseeing a diversified portfolio of commercial properties totaling over 1 million square feet and residential properties with a combined total of over 1,000 units. Successful and experienced manager poficient in budgeting, planning, bidding, purchasing, staffing, supervision and improvement implementation of commercial and residential projects. Adept in customer relations, marketing, sales, leasing and collections versed in all aspects of operating, maintaining, leasing, marketing, staffing, financial reviews and budgeting is seeking a permanent position as a Facilities Specialist/ Property Manager . Highlights Multi-family property management Commercial property management Mortgages and loans Sales and marketing Skilled multi-tasker Microsoft Office Knowledge of leasing and market conditions New construction, renovation, remodeling and remediation Flexible schedule Proficient at portfolio due diligence Accomplishments Decreased operating costs by [Number] % by implementing new cost control procedures. Implemented new rent collection procedures, increasing rental income for [Year] . Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Managed a portfolio consisting of approximately [Number] sites comprising approximately [Number] square feet. Trained and mentored [Number] new employees each year. Experience 01/1994 to 01/2008 Construction Services Project Manager Company Name － City , State Provided construction management services, including crisis management, project analysis, build-outs and marketing of nonperforming development projects for financial institutions. Responsible for analysis of project design to identify alternatives, reduce costs and recommend changes for greater savings. Negotiate with bidders, supervise contracting and hiring. Supervision of professionals including legal, real estate, engineering, architectural and trades to insure top performance. Successfully completed development, construction and sales over 2000 residential units and over 1M sq. ft. of commercial and industrial property for principals and institutional owners. 01/1988 to 01/1992 President and Manager Company Name － City , State Managed a 250 unit townhouse development prior to and after foreclosure and sale of the project. Successfull and profitable completion the remaining units and site improvements while positively interacting with residents and local officials. Managed [Number] commercial properties totaling over [Number] square feet. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Oversaw budgeting process for [Number] assigned properties. 01/1981 to 01/1983 President and Manager Company Name － City , State Managed a 200 unit townhouse development after a bankruptcy and sale of the project. Successfully completed the remaining units and site improvements while positively interacting with residents and local officials. 01/1971 to 01/1980 Facilities Manager Company Name － City , State Conducted the planning, budgeting, purchasing, and implementation of all facilities operations and tenant improvements for multiple shopping, office and industrial buildings. Responsible for purchasing all maintenance supplies, supervising property and system maintenance, landscaping, snow removal. HVAC, sprinkler, electrical, parking lot and roofing inspections, repair and routine maintenance. Supervised and scheduled all maintenance functions to support daily operations. Responsible for contracting of all capital and tenant improvement projects; supervision of onsite personnel and contractors, supervision of repairs, remodeling, custodial crew, grounds crew, and supporting services. Responsible for supervising approximately 55 employees in 12 buildings on 395 acres of land; and all maintenance and service equipment such as lot sweepers, floors scrubbers, compressors, HVAC equipment, generators and electric tools. Achieved the highest possible net operating income by implementing cost controland revenue improvement programs. Education Bachelor of Science DELAWARE VALLEY COLLEGE － City , State AIG Property Seminar ICLE & Goldshore & Wolf Seminar "Funding & Developing Properties" Kronish Lieb Weiner & Hellman, LLP Seminar "Insurance Coverage for Business With Environmental Concerns" Seminar sponsored by the NJ Dept of Economic Development, "Brownfields to Greenfields" Asset Management and Disposition Seminars sponsored by the FDIC/RESOLUTION TRUST CORPORATION, Valley Forge, PA including: Asset Management and Disposition Guidelines, Appraisal Standards, Environmental Review Procedures, Commercial Financing, Commercial Credit Underwriting, Due Diligence Review Procedures, Loan Valuation Analysis and Property Management. Professional Appraisal, Finance and Real Estate Courses, MONTGOMERYCOUNTY COMMUNITYCOLLEGE.
Pennsylvania Real Estate License Skills Asset Management, budgeting, Computer literate in MS Office, Word Excel PowerPoint, crisis management, Due Diligence, Finance, New construction, remodeling renovation and remediation, staffing, personnelmanagement, insurance claims, legal, marketing, project design, project analysis, purchasing, Real Estate Valuation | CONSTRUCTION |
CUSTOMER SERVICE REPRESENTATIVE Core Strengths Active listening skills Strong organizational skills Top sales performer Adaptive team player Seasoned in conflict resolution Energetic work attitude Store maintenance ability Telephone inquiries specialist Customer service expert Career Overview Highly enthusiastic customer service professional with 10 year client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer advocate Excellent communication skills Conflict resolution proficiency Inventory control Devoted to data integrity Cash handling accuracy Strong problem solving ability Banking and financial services Strong communication skills background Detail-oriented Accomplishments Customer service expert Strong organizational skills Markdown/promotional procedures banking and financial services background Seasoned in conflict resolution Detail-oriented Strong communication skills. Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience Customer Service Representative March 2011 to Current Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance .Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Administrative Assistant January 2009 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Drafted meeting agendas, supplied advance materials and executed follow- up for meetings and team conferences.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondenceOrganized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and distributed faxes and mail in a timely manner. Licensed Insurance Agent March 2007 to December 2007 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Followed up with potential clients regarding on line information requests.Developed life insurance and commercial insurance leads to meet monthly sales targets.Finalized and maintained all types of personal lines insurance policies within the agency.Promoted client retention through high-quality service and follow through. Personal Banker April 2006 to March 2007 Company Name － City , State Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Supplied tellers with coin and currency as needed.Maintained a Researched beneficial investment opportunities and made recommendations to senior management.30% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.Delivered prompt, accurate and excellent customer service. Senior Financial Representative March 2003 to March 2006 Company Name － City , State Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the on line banking software.Maintained confidentiality of bank records and client information. Credit Card Specialist February 2000 to August 2003 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear communication.Demonstrated mastery of customer service call script within specified time frames.Collected customer feedback and made process changes to exceed customer satisfaction goals. Member Services Representative / Dispatcher July 1997 to March 2000 Company Name － City , State Evaluated service locations and made scheduling adjustments to maximize efficiency.Oversaw service stations and drivers to maintain scheduling for the day-to-day service calls needed for tow transportation. Negotiated contracts with outside providers to handle calls not designated to their location. Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported service and product issues. Bank Teller March 1995 to February 1996 Company Name － City , State Processed sales referrals and promoted bank services and products, resulting in 25Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Adhered to Citi-banks security and audit procedures.25% branch sales increase.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service. Educational Background BA : Sociology , 2016 SUNY Old Westbury College － City , State , United States Sociology Skills agency, attention to detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge of store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation | AUTOMOBILE |
ACCOUNTANT Summary Experienced accounting professional with proficient, analytical and problem solving
abilities. Results oriented and flexible in a rapidly changing environment. Skills Microsoft Office
Outlook Accomplishments C?Math.max(0,d+c):c:0;c. Experience 03/2015 to 07/2017 Accountant Company Name － City , State Processed daily corporate customer payments using CDK and Rental payments using TSD. Ran monthly customer statements. Responded to and followed up on customer inquiries. Processed daily cash journal entries. Responsible for running monthly aging reports for the accounts payable department and
stores. 10/2004 to 04/2015 Accountant Company Name － City , State Processed and paid state, city and county tax returns. Processed yearly property tax returns. Researched and responded to customer and the sales department inquiries. Ran monthly customer statements. Reconciled balance sheet accounts. Processed monthly journal entries using Agate a specialized software. Helped with month-end and year-end closings. Created various requested excel reports. 05/2000 to 04/2004 Accounting Manager Company Name － City , State Supervised one staff accountant. Responsible for the timely balancing of two accounting systems. Managed the reconciliation of all balance sheet accounts. Processed and paid the monthly state, county and city tax returns. Accountable for the accounts payable area. Developed and maintained various Excel spreadsheets. Implemented and oversaw system enhancements. 02/1989 to 04/2000 Accountant Company Name － City , State Processed monthly financial statements. Reconciled all balance sheet accounts. Processed and paid monthly state, county and city tax returns. Researched and responded to customer inquiries regarding monthly statements. Implemented and tested accounting system conversion. Education and Training Associate of Applied Science Normandale Community College － City , State Skills accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end | AUTOMOBILE |
CONSTRUCTION PROJECT MANAGER Professional Summary I am a sports person by heart and a Civil engineer by profession. I am currently pursuing Master's in Civil Engineering at Auburn University. I am a seasoned construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Able to develop scopes, check field activities and update clients making me the perfect candidate for project management. I hold sports close to my heart and make sure to practice it in my daily life. I have been a national level tennis champion during my college days and am also a Registered tennis coach. I aspire to run a successful construction management firm in future. Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager , 01/2016 to 04/2017 Company Name – City , State Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies Analyzed trade and material proposals and negotiated contracts Monitored construction operations for $2 Million dollar plus Housing Project Monitored, coached and supervised team of 25 employees in 2017 Maintained zero site accidents and lost work days for 1.5 years Site Supervisor , 01/2015 to 12/2015 Company Name – City , State Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations Initiated onsite safety program and properly trained all team members, decreasing injuries by 95% Sourced suppliers and purchased necessary materials for work Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job Delegated assignments based on site plans, project needs and knowledge of individual team members Education Master of Science : Civil Engineering , 11/2019 Auburn University - City , State Coursework in Construction Law, Project Management and Cost Estimation Member of University Tennis Club Bachelor of Science : Civil Engineering , 05/2017 L.J. Institute of Technology - City Elected Captain of Tennis Team Member of College Quiz Club Thesis: Energy Generation in Floating City Hobbies National level Lawn Tennis Champion Registered Adult development tennis coach with Professional Tennis Registry Avid Reader Additional Information Authorized to work for any employer in U.S.A. PROJECT WORK Event Center design for SIFAT,Alabama Rock and Dirt clearing plan, Long term erosion control plan, Landscape plan, 3D Model along with site layout and detail estimate Auburn University Facilities management Designed web based platform integration for Project initiation form(PIF), Helped design material to share with AU Colleges and other stake holders Atchafalaya Basin flood protection Project,Louisiana Carried out risk assessment from contractor perspective,Haul routes and access routes design, Sequence of construction activity Presented model for variation in prices for Rip Rap across Alabama for Alabama department of transportation Analysed historical bid data for all projects awarded between 2006 to 2016,3500 Projects, After exploratory data analysis presented algorithm to directly link Rip-rap price with gasoline index in state Studied pavement condition for city of Los Gatos, California Analysed present condition using Streetsaver software , Presented action plan for city as well as fund utilization formula Weagle construction Presented 100 day plan for restoration of safety culture in company Technical Proficiency Auto-CAD, REVIT Architecture, Navisworks, RS Means, Streetsaver, Bluebeam, WinTR55, Kenslabs,BIM 360, MS Project, MS Office Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager , 01/2016 to 04/2017 Company Name – City , State Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies Analyzed trade and material proposals and negotiated contracts Monitored construction operations for $2 Million dollar plus Housing Project Monitored, coached and supervised team of 25 employees in 2017 Maintained zero site accidents and lost work days for 1.5 years Site Supervisor , 01/2015 to 12/2015 Company Name – City , State Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations Initiated onsite safety program and properly trained all team members, decreasing injuries by 95% Sourced suppliers and purchased necessary materials for work Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job Delegated assignments based on site plans, project needs and knowledge of individual team members | CONSTRUCTION |
IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment. Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant , 04/2016 to Current Company Name – City , State Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. Coordinated with Owner to evaluate and improve software and hardware interfaces. Documented all software development methodologies in technical manuals to be used by c ompany employees in future projects. Inspected equipment and assessed functionality and optimized controls. Supported Chief Operating Officer with daily operational functions. Adjusted software parameters to boost performance and incorporate new features for meeting customer needs. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints. Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations
of the restaurant, which include overseeing the staff, monitoring inventory,
purchasing equipment and supplies, and ensuring quality customer service
and compliance with all food and beverage regulations. Trains, hires, and
schedules other employees. Requires a high school diploma or its equivalent
and 4-6 years of related experience. Familiar with a variety of the field's
concepts, practices, and procedures. Relies on extensive experience and
judgment to plan and accomplish goals. Performs a variety of tasks. Leads
and directs the work of others. A wide degree of creativity and spontaneity is
expected. Typically reports to top management (District Operator). Education Bachelor of Business Administration (B.B.A : Business Administration and
Management, General University of Mary Hardin-Baylor - City , State Bachelor of Business Administration (B.B.A : Business Administration and
Management University of Houston - City , State Certifications Technical Support Fundamentals Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints. Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations
of the restaurant, which include overseeing the staff, monitoring inventory,
purchasing equipment and supplies, and ensuring quality customer service
and compliance with all food and beverage regulations. Trains, hires, and
schedules other employees. Requires a high school diploma or its equivalent
and 4-6 years of related experience. Familiar with a variety of the field's
concepts, practices, and procedures. Relies on extensive experience and
judgment to plan and accomplish goals. Performs a variety of tasks. Leads
and directs the work of others. A wide degree of creativity and spontaneity is
expected. Typically reports to top management (District Operator). | CONSULTANT |
SENIOR INTERIOR DESIGNER Summary Experienced Interior Designer with a diverse knowledge base of design styles and techniques after living and working in different parts of the world. Proven skills in sales and project management. Successful at listening to the needs of the client and collaborating on a creative vision. Drafting in CAD, produce 3D renderings and monitor installations is part of my every day job. A team player who is an expert at m ultitasking and work under pressure to meet deadlines. Open for a position in the field of Interior Architecture and Design. Highlights ArchiCAD Cabinet Vision 3D Studio Max Adobe Photoshop MS Office
Design Adobe InDesign Languages: English & Swedish Conceptual Design Space Planning Construction Documents Drafting Cost Management FFE 3D Rendering Experience 09/2015 - Current Company Name － City , State Senior Interior Designer Conferring with clients to determine their specific needs. Create design concepts and space planning depending on client's needs and budget. Drafting and create shop drawings in CAD. Monitor installation process and service. Expert at multitasking, handling several projects simultaneously. 08/2012 - 08/2014 Company Name － City , State Owner / Freelance Designer Worked as a freelance designer drafting in ArchiCAD and producing 3D renderings to designers and clients. 01/2010 - 07/2011 Company Name － City , State Owner/ Freelance Designer Worked as a freelance designer focusing on space planning and FFE serving the Expat community in Shanghai. Furniture Design and sourcing. Education 2014 Academy of Art City , State Master of Fine Art : Interior Architecture and Design Interior Architecture and Design Skills CAD drafter, 3D Rendering, Space planning, FFE, Sales, Project Finance, Project Management, Multitasking, Team player, soon NCIDQ certified, beginner in Golf and expert Skier. Professional Affiliations ASID - Allied Member
IIDA - Associate Member | DESIGNER |
CUSTOMER RELATIONS SPECIALIST Summary To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations. Accomplishments Reached monthly sales goals on several occasions. Experience Customer Relations Specialist January 2015 to Current Company Name － City , State Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome. Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner. Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement. Customer Service Representative I April 2014 to October 2014 Company Name － City , State This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Customer Service Representative August 2013 to January 2014 Company Name － City , State Received and made outbound calls regarding title loans. Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes. Explained the loan contract and how simple interest loans work to customers. Provided excellent customer service. Call Center Representative May 2012 to August 2013 Company Name － City , State Responded to high volume of inbound/outbound calls while providing customers with accurate account information. Process payments, transfer calls to the proper department, document each account accurately and in a timely matter. Provided excellent customer service. Customer Service Representative December 2010 to March 2012 Company Name － City , State Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address. Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV. Upsold products and services to customer's that were eligible to upgrade. Dispatcher March 2010 to December 2010 Company Name － City , State Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational. Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved. Other duties include customer service and data entry. Customer Care Rep February 2009 to January 2010 Company Name － City , State Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards. Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible. Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR. Teller April 2007 to February 2008 Company Name － City , State Under direct supervision, processes customer transactions within established guidelines. Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service. Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop. Service Specialist August 2005 to March 2007 Company Name － City , State I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases. Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits. Other duties included selling memberships to new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel. Education High School Diploma : General Studies Crenshaw High School － City , State General Studies | AUTOMOBILE |
CONSTRUCTION LABORER Professional Summary Reliable Construction worker offering expertise gained over 7 year career in diverse labor roles. Versed in completing physically-challenging jobs and working long hours under all types of weather conditions. Familiar with commercial construction with history of quickly learning new techniques and equipment operation. Skills Protective gear Scaffold Erection Measurement and Calculation Accuracy Power Tools Debris removal Team-oriented and dependable Blueprints and schematics Lifting 50+ pounds Preventive and Reparative Maintenance Forklift Operation Commercial Construction Safety and compliance Construction knowledge Work History Construction Laborer , 04/2019 to 06/2020 Company Name – City , State Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects. Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices. Efficiently prepared job sites by removing debris and setting up materials and tools. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Solar Panel Installer , 08/2018 to 03/2019 Company Name – City , State Isolated and addressed problems with electrical or environmental factors negatively impacting system operations. Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets. Calibrated system settings and arranged orientation for maximum solar access and optimal durability. Put in place systems consistently surpassing code and safety standards. Tested system wiring layouts, grounds and terminations to finalize installations. Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections and physical tests on previously installed modules and systems to identify faults. Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations. Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand. Education High School Diploma : 04/2010 Central High School - City Associate of Science : Construction Management , Expected in 06/2024 Liberty University - City , State Certifications First Aid/CPR Certified Skills Protective gear Scaffold Erection Measurement and Calculation Accuracy Power Tools Debris removal Team-oriented and dependable Blueprints and schematics Lifting 50+ pounds Preventive and Reparative Maintenance Forklift Operation Commercial Construction Safety and compliance Construction knowledge Work History Construction Laborer , 04/2019 to 06/2020 Company Name – City , State Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects. Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices. Efficiently prepared job sites by removing debris and setting up materials and tools. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Solar Panel Installer , 08/2018 to 03/2019 Company Name – City , State Isolated and addressed problems with electrical or environmental factors negatively impacting system operations. Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets. Calibrated system settings and arranged orientation for maximum solar access and optimal durability. Put in place systems consistently surpassing code and safety standards. Tested system wiring layouts, grounds and terminations to finalize installations. Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections and physical tests on previously installed modules and systems to identify faults. Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations. Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand. | CONSTRUCTION |
REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills. Skills Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000. Experience Registered Client Service Associate 06/2012 to Current Company Name City , State Serve as primary contact to investment clients and prospects. Provide all operational services and support for client accounts. Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects. Referring clients to other lines of banking division to enhance the relationship. Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank. Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers. Work directly with the Financial Advisors to manage their book of business worth 40 million. Relationship Banker II 06/2004 to 06/2012 Company Name City , State Serve as primary contact to retail, commercial, and prospect clients. New account opening and cross sale of other banking products and services. Referring identified client needs to other lines of banking divisions. Proactively cold calling the clients to introduce the new products and services to increase branch revenue. Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship. Accomplishments. Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month. Winner of best sales representative of the year reward 3 straight years and first quarter in 2011. Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills. Increased the loan portfolio for the branch by $800,000 within 7 months. Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills. Training new hires and branch personals to be experts in their job performance to be successful in the company. Private Banker 01/2003 to 01/2004 Company Name City , State Conduct outside sales calls to bring in new business. Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account. Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact. Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information. Assisted in reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 to 01/2002 Company Name City , State Responsibilities include creating, editing and verifying product and service documentation. Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents. Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware. Supply wiring figures outlines along with part breakdown sketches for illustrations. Scripting interactive on-line help and tutorial packages. Installation and maintenance of computer, security, and telecommunications systems. Education and Training B.S : Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam in India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring | BANKING |
CONCRETE LABORER/FINISHER/OPERATOR Professional Summary Versatile Concrete Laborer accustomed to working in various environments and taking on multiple tasks. Exceptional work ethic, stamina and reliability. Offering many years history of construction experience, excellent attendance record and reputation for reliability. Hardworking Concrete Laborer adept at completing tasks quickly and correctly to maximize team productivity and job efficiency. Knowledgeable about mixing, pouring and smoothing concrete on-site as well as how to work with pre-cast pieces. Focused Concrete Laborer with strong attention to detail, commitment to safety and in any environment. Bringing understanding of appropriate protective measures, correct equipment operation and how to effectively contribute to team success through dedicated and responsible work. Work History Concrete Laborer/Finisher/Operator , 03/2020 - 04/2021 Company Name , City , State Measured precise amounts of concrete and verified levelness to improve quality of finished product. Installed rebar and molded expansion joints and edges for concrete projects. Operated equipment such as forklifts safely to efficiently complete site work. Demolished and repaired old concrete surfaces. Shoveled materials such as dirt, gravel and asphalt. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Adhered to safety and reporting procedures. Wore correct clothing and protective equipment for jobs. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Engaged with customers and subcontractors and provided timelines for project completion. Utilized the crane and jackhammer while observing manufacturer's safety procedures and corporate standards. Applied concrete fabrication techniques to achieve tasks. Routinely lifted and moved items weighing up to 250 pounds. Completed physically demanding tasks such as lifting up to 250 pounds to move job materials. Maintained clean, safe worksite. Mixed, spread and patched concrete to specifications for all assigned projects. Concrete Construction Laborer , 01/2015 - 03/2020 Company Name , City , State Installed rebar and molded expansion joints and edges for concrete projects. Measured precise amounts of concrete and verified levelness to improve quality of finished product. Operated equipment such as forklifts safely to efficiently complete site work. Shoveled materials such as dirt, gravel and asphalt. Wore correct clothing and protective equipment for jobs. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Demolished and repaired old concrete surfaces. Operated crane and jack hammer to break up cement. Assisted foreman and driver with positioning of truck and moved discharge chute to guide concrete into forms. Adhered to safety and reporting procedures. Engaged with customers and subcontractors and provided timelines for project completion. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Set forming materials to prepare for pouring of concrete. Mixed, spread and patched concrete to specifications for projects. Lead Dishwasher , 09/2003 - 01/2015 Company Name , City , State Washed and sanitized dirty dishes by hand and by using dishwasher. Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff. Stepped into additional roles during busy times to boost coverage of important stations. Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards. Kept kitchen areas neat and clean by removing trash and organizing supplies. Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning. Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals. Kept work area clean, dry and free of debris to prevent incidents and accidents. Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health. Maintained proper temperatures, behaviors and controls to meet or exceed health department standards. Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items. Increased machine efficiency by scraping and pre-washing dishes. Assisted with kitchen prep work to help operations run smoothly and meet customer needs. Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless. Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes. Paid close attention to all instructions from supervisor and completed tasks on time. Established great relationships with staff by promoting team-oriented atmosphere through use of communication. Education High School Diploma , 05/2003 Escambia High School - City , State Skills Forklift Operation Power Tools Cleaning Commercial Construction Heavy Lifting Predictive and Preventive Maintenance Materials Packing Concrete Mixing New Construction | CONSTRUCTION |
DIRECTOR OF SOCIAL MEDIA MARKETING Executive Profile A marketing professional and seasoned leader with over 20 years of entertainment industry experience and passion that includes social media strategy, brand marketing, advertising, and promotions. Professional Experience 10/2011 to Current Director of Social Media Marketing Company Name － City , State Responsible for all social media strategy, budgets, promotion, & execution integration into Brand Marketing 360 plans for all USA Network, the #1 Cable Network for the last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens and Modern Family (syndicated). Ideate and generate monetized strategic social media campaigns and on-air branded social integrations for Sales clients such as Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, and Coppertone. Work across internal departments including Development, Press, On-Air, Creative, and Programming as well as show talent, writers and executive producers on creative social activations and live events such as Fan Appreciation Days, TCA, Golden Globes, Emmys and Comic Con. Manage and lead five social agencies of record with oversight on community management, strategic executions, reporting, promotional campaigns and creative micro-content direction. Strengthen strategic direction that has achieved social community growth of 31% year to date achieving over 7.7 billion impressions with over 22.5 million fans across 112 communities on Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat and Giphy. Developed the Psych Slumber Party, an all night marathon to promote the return of Season 7, which captured 22 trending topics, and ratings that surpassed the prior four week time period avg by double digits in all demos. Strategic direction leading USA to be one of the most social cable entertainment networks collecting 3.5MM tweets in 2Q14, significantly greater than core competitors TBS (+213%) and FX (+287%). Directed strategic social campaign for Suits, USA's #1 series, turning it into the #1 most social USA Network show with 2.4MM Facebook fans (+46% over the finale of Season 3) and 1.3MM Twitter followers (+52% over the Season 3 finale). 09/2010 to 09/2011 Director of Digital & Interactive Marketing Company Name － City , State Directed the Digital Marketing department of ten employees in all aspects of strategy, planning and execution for History, Lifetime, Warner Brothers and Scott Rudin Productions. Accountable for budget creation, strategic planning proposals and client reports. Spearheaded online and social strategy in addition to creative production of Tony Award campaigns for nominated shows such as The Book of Mormon (Winner of 9 Tony Awards) and Jerusalem (winner of 1 Tony Award). Created fully integrated social media campaigns, live fan events and creative app executions across Facebook, Twitter, and Foursquare, to drive ticket sales for Broadway productions and boost tune-in awareness for History Channel & Lifetime. 04/2004 to 08/2010 Director of Marketing Company Name － City , State Planned, developed and executed comprehensive, strategic, integrated digital marketing campaigns that included social media, promotions, publicity, and content distribution for clients such as USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, and Best Buy. Developed and launched the original social profiles on Facebook, Youtube and Twitter for USA Network, History, and A&E acquiring over 3 million fans in 2 yrs for USA and over 1 million for History and A&E. Expanded History Channel's reach and brand awareness on Foursquare for U.S. and U.K. campaign 'America: The Story of Us', winner of OMMA Award for Best In-App Mobile Marketing & Advertising. Worked in conjunction with USA Publicity on execution of set visits with journalists and influencers in addition to live consumer events such as Comic Con. 01/1999 to 01/2003 Brand Manager Company Name － City , State Developed marketing strategy for theme park attractions and product launches such as Shrek 4D, The Mummy, Hulk, Jurassic Park the Ride, The Cat in the Hat and Halloween Horror Nights. Worked across corporate divisions of Features, TV, Home Video, Music, and Publishing to create and implement cross-promotional marketing opportunities for properties such as 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy the Vampire Slayer, Nickelodeon and Animal Planet. Spearheaded the successful launch of marketing campaigns and led cross functional teams on events such as Millennium Dance Party, Halloween Horror Nights, Rock the Universe and Way Cool Winterland, a seasonal event that achieved one of the highest incremental attendances ever of 30%. Managed and oversaw control of all aspects of event planning and media/promotional placement with P&L budgets ranging from $50 thousand up to $3 million. Conceived and launched online promotions, advertising, and guerrilla marketing campaigns for projects such as Gay Days Hollywood, Festival Universal and Ultimate Marvel Mania. Education 2003 Bachelor of Science : Business Management with Marketing Emphasis University of Phoenix 1995 Film & TV Production Columbia College | DIGITAL-MEDIA |
CONSTRUCTION BOOKKEEPER Summary Accounting Professional offering 13 years experience in bookkeeping and an effective, analytical approach to identifying and solving complex problems. Highlights Intuit QuickBooks specialist General ledger accounting skills Ethical approach to finance Strong communication skills Complex problem solving Accounting operations professional Fiscal budgeting knowledge Managerial aptitude Manufacturing and job costing experience Proficient in outlook, excel, word Broad knowledge of office equipment Excellent computer skills Web Savvy Benefits and 401 k administration HR experience Pa Notary Public Accomplishments Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Increased profit by working with vendors to reduce cost of goods Established new credit criteria for new accounts. Customize reports for individual businesses Track expenses and accounts receivable Reduce paper clutter, organize files Successfully worked through accounting system change over. Trained staff on Quickbooks Implemented on line services to improve efficiency Experience Construction Bookkeeper , 09/2016 to 12/2016 Company Name － City , State Completed a temporary roll for a construction company located in Southern New Jersey. In this roll I cleaned up and organized the data that was and was not entered into Quickbooks, worked with Builder Trend to map information correctly in to Quickbooks. Entered all vendor bills and expenses and invoices into Builder Trend for job costing, paid high volume of accounts payable. Balanced monthly bank statements and credit card accounts. Ran monthly reports in Builder's Trend and Quickbooks. Provided accountant with end of year information as requested. Bookkeeper , 01/2015 to 08/2016 Company Name － City , State AR/ AP Payroll Administration Sales Tax Filings Monthly Financial Reports Construction Contracts Payment Applications Job Costing Insurance Certificates. Converted old accounting system to Quickbooks Office Manager/Full Charge Bookkeeper , 08/2003 to 01/2015 Company Name － City , State Maintenance Supply company with 6,000 customers and 30 vendors. Supervised office of 10 employees. Full charge processing of all accounts receivable and payable. Reconcile bank and credit card accounts .Record general ledger entries Establish customer credit lines and set up credit accounts with vendors Processed payroll Prepared federal and state tax returns Analyzing general ledger accounts to identify and resolve variances or unidentified items Prepare and post cash deposit to the AR system and generates supporting reports Review and post lock box and wire payments Process manual and recurring credit card payments, ACH payments, credit memos, charge backs, returns, bad checks, and check requests Research root causes of unidentified payments and perform adjustments Assisted in collection efforts. Did weekly Accounts Receivable Aging reports, mailed out reminders and made follow up phone calls Logged all results. Manage all petty cash and office supply expense accounts. Bank Branch Manager , 01/1990 to 08/2003 Company Name － City , State Total involvement with all customer service including problem solving, on the spot decision making, leading and motivating the team. Supervised eleven employees. Performed reviews, disciplinary reports, attendance and performance records. Increased sales by motivating sales team Maintained deposits over 30 million and loans over 10 million. Followed bank guidelines and regulations. Updated confidential employee banking information with accuracy and speed. Education High School Diploma : 1985 Mastbaum Area Vocational Tech － City , State Business
Certifications Quickbooks Pro Advisor Skills Accounting, Accounts Receivable, administrative, Adobe software, AR, banking, billing, budgeting, Strong communication skills, credit, customer service, decision making, documentation, finance, financial reporting, general ledger, general ledger accounts, General ledger accounting, Managerial, office, payroll, problem solving, QuickBooks, Quickbooks Pro, Research, sales, tax, tax returns | CONSTRUCTION |
SALES EXECUTIVE Summary SALES EXECUTIVE Results driven, customer centered sales executive with 24 plus years of experience in different industries. Proven ability to meet sales quotas and deadlines, successfully capitalizing on growth of customer base while maintaining sales integrity and positive morale. Articulate communicator and trusted associate with the ability to connect to a wide variety of customers and prospects. Highlights Leadership Organization & Planning Sales Presenting Customer Experience Customer Retention Marketing Strategy Discovering Customer Needs Coaching & Mentoring Revenue Generation Knowledge Of Market Employee Relations Forecasting Relationship Building Performance Management Customer Prospecting Excellent Communicator Sales Reporting Networking & Rapport Building Experience Sales Executive 12/2013 to Current Company Name City , State As the main sales person for the company, was in charge of Achieved 7% revenue growth over prior year, generating an 11% increase in profits Analyze current market and consumer trends thru sales data, interpreting the data to vendors, and management in an effort to capitalize on the sales and profit opportunities Full responsibility and management of cost controls, inventory control, budgeting, scheduling and P&L accountability Responsible for recruitment, retention, training, and other HR functions for over 40 employees to ensure quality and standards are executed in conjunction with corporate expectations Daily involvement with inventory accountability system; ensuring accuracy and availability Act as a liaison between numerous vendors to maintain a retail environment that consistently provides our guests with the products they desire and meets sales quotas Execute key marketing and promotional initiatives and strategies to maximize sales and profit margins in alignment with company goals Rated in top 10% of company Customer Service Index scoring of over 550 locations Responsible for maintaining superior operational standards and customer service levels Provide sales leads to our corporate office based on knowledge of key customers, resulting in over 300k additional fuel gallons purchased by these key customers Handle various fuel issues ensuring compliance with EPA standards and inspections. Store Sales Manager 03/2007 to 11/2011 Company Name City , State As the Store Sales Manager I designed and implemented corporate strategy for new business development and contract negotiations for this location. I utilized various systems to record and analyze sales figures to effectively forecast for future planning. Proactively managed all HR processes for 15+ team members ensuring policies were aligned with corporate standards. My strong leadership, and focus led to my promotion from small volume sales store into the largest in the area, the training location for the geographical area, and multi-unit management of two units for a substantial time period. Achieved 20% revenue growth in 2011 generating annuals sales of $7M Generated at minimum 9% revenue growth year over year (2007 to 2011) Executed merchandising direction of the store while analyzing market trends and competitor data to maximize sales Maintained awareness of market trends in the retail industry, monitoring what local competitors were doing and proactively staying ahead of the competition Handled any escalated customer issues brought to me by my team Managed sales floor merchandising presentation and stock levels Solely responsible for several HR functions including; recruitment, on-boarding, performance management and employee development. Sports Marketing Intern 08/2005 to 12/2006 Company Name City , State As an intern with UNCW's sports marketing department I was able to combine my business acumen and love of college sports into a fulfilling experience. I worked with a team of individuals to develop and execute several high profile events that are still in existence today. Assisted in the development of Midnight Madness, the University's largest sporting event Collaborated with other department members to develop and maintain a successful sports loyalty program known as Team Teal Handled promotions and activities at various sporting events Responsible for opening and preparing the Seahawk shop for daily sales and customer satisfaction. Education Bachelor of Science : Communications December 1995 East Carolina University Communications ServSafe Certified 3/19/2018 Skills budgeting, Coaching, contract negotiations, customer satisfaction, Customer Service, direction, Employee Relations, focus, Forecasting, HR, inventory, inventory control, Leadership, analyzing market, Marketing Strategy, market trends, marketing, Market, Mentoring, merchandising, office, Communicator, Networking, new business development, Performance Management, policies, Presenting, processes, profit, promotion, quality, Rapport, recruitment, Relationship Building, retail, Sales, Sales Manager I, Sales Reporting, scheduling, strategy, employee development | SALES |
PUBLIC RELATIONS LIAISON/SALES REPRESENTATIVE Professional Summary Driven and compassionate healthcare professional with 15 years hands-on experience in fast-paced corporate, medical facilities and hospital environments. Versed in Employee Management and Leadership, Public Relations, Event Coordination and Management, Sales and Marketing, Account Management, Business Relations, Office Management, Database Management, Public Speaking, Human Resources Professional and Customer Service. Skill Highlights Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Personal and professional integrity Sound decision making Staff training and development Effectively influences others Cultural awareness and sensitivity Critical thinking proficiency Fundraising and major donor development Relationship and team building Professional Experience Public Relations Liaison/Sales Representative 08/2014 to 04/2015 Company Name City , State Responsible for communications between medical professionals and health care organizations and their stakeholders. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Aimed to build a greater understanding of health care issues to encourage the public to adopt healthier lifestyles. Contacted potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to present medical products and equipment. Arrange appointments with doctors, pharmacists and hospital medical teams. Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Build relationships with medical staff. Perform product demonstrations, installations, and application support. Improve product knowledge and techniques. Travel throughout assigned territory to support physicians and staff with patient evaluation through the utilization of Millennium's medical products. Research competitors. Gather, analyze and deliver information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market. Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance. Take orders and disburse receipts. Estimate time and date of delivery. Help in the installation and set-up of equipment. Stay informed about the activities of health services in a particular area. Area Manager/Community Relations Coordinator 09/2009 to 09/2014 Company Name City , State In charge of the operational activities, partnership development, community liaison and goal attainment within the assigned territory consisting of Palmetto Bay, Cutler Bay, Goulds, and Perrine (Zone 1B). Managing monthly goals through the community support of blood drives based. All blood drives coordinated three months in advance to meet projected unit usage. Analyze area demographics to ensure the projection accuracy per day is adequate for each blood drive based on the area's blood need. Deferral percentage rate and donor population factored in to increase likelihood of success. Foster good relationships with area groups as the community liaison. Educate local contacts regarding Oneblood's mission and purpose of providing my assigned territory with a safe and robust blood supply. Conduct presentations to large business groups and gatherings with the goal of instilling the giving mentality for them to donate blood. Instructing the community on the importance of their blood donation for the purpose of saving lives, the pros and cons of giving blood, specific area cases that their donation supported and other relevant information that motivates giving. Attend and network at local community events to create new liaisons with organizations that do and may support our company. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Create goodwill by helping the communities in my assigned territory through the coordination of food and toy drives for the underprivileged, disadvantaged and disabled. Manager of Human Resources | Office Manager 01/2003 to 01/2009 Company Name City , State Effectively managed Avisena's Human Resource operation such as performance reviews, employee retention programs, employee compensation, disciplinary action, and terminations. Actively maintained a pipeline of qualified candidates through an aggressive recruitment strategy, encompassing job postings, candidate interviews, background checks, eligibility verification, and new hire orientations. Drove the development of employee training, retention and recognition programs. Responsible for analyzing payroll processing data for 300 employees in compliance with applicable wage and hour laws. Education and Training Associate of Arts : Human Resources 2007 University of Miami City , State , United States Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Microsoft Office Suite: Outlook, MS Word, Excel, Powerpoint Human Resources: EZ Labor Time and Attendance Software, ADP Payroll System, Great Plains Software | PUBLIC-RELATIONS |
HEALTH COACH Summary Compassionate, results-oriented health psychologist with ten years of experience coaching individuals of various ethnic and socio-economic backgrounds and ranging in age from young adults to elders. Skilled in the use of the patient-centered, solution-focused principles of positive psychology, co-active coaching, the transtheoretical model of change, motivational interviewing, self-determination theory, and acceptance and commitment therapy to facilitate self-awareness and self-care. Dedicated coach with a demonstrated track record facilitating healthy lifestyle choices including smoking cessation, weight reduction, stress management, improved sleep, and enhanced daily functioning. Health care professional committed to transforming primary care through the integration of real time, focused health psychology interventions to produce an effective model of biopsychosocial care. skills Skilled individual and group coach Trained in nutrition, alternative medicine, and exercise physiology Proven behavioral change specialist Culturally sensitive Skilled in multiple coaching methodologies Exceptional communication skills Ability to create an open, nonjudgmental space for difficult conversations Achievements Professional Certified Coach credential awarded by the International Coaches Federation, 2013. Recognized twice as a Key Contributor to care improvement efforts by Harvard Vanguard Medical Associates. Contributing author to the article, "Group Health Coaching: Strengths, Challenges, and Next Steps" in the May, 2013 issue of Global Advances in Health and Medicine. Contributing author to The American College of Sports Medicine's Resources for the Personal Trainer, 3rd edition, 2009. Professional Experience Health Coach October 2008 to Current Company Name Partnering with Your Diabetic Patients: Principles of Coaching for the New England Quality Care Alliance Fall Forum: October 2014 5 Pearls for Improving Your Coaching Practice for the New England Wellcoaches Alliance: May 2014 Coaching Chronic Conditions for the Take Care Community Meeting (Walgreens Health & Wellness Company): February 2014 o The Transformative Power of Health Coaching with Margaret Moore (CEO, Wellcoaches) for Case in Point Webinars: June 2012 o Engaging and Empowering Your Clients to Healthy Lifestyle Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2012 o Changing Behaviors - Health Coaching with Measured ROI with Thad Schilling (MD, Medical Director, Patient-Centered Medical Home, Harvard Vanguard Medical Associates) for the Massachusetts Health Council: March 2012 o Building a Team to Keep Your Patients on Track for the Institute of Lifestyle Medicine: November 2011 o Cultivating Engagement for the NERHSA/NSCA Northeast Conference: May 2010 o Client Engagement - How to Facilitate Behavior Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2010 o Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Council on Renal Nutrition of New England: November 2009 Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Pro-Fitness Northeast Region: August 2008 o Get More Sales with Member Coaching for the NERHSA/NSCA Northeast Conference: May 2008 o Fitness Results through Relationships with PJ Harder (CEO, Semetree) for the NERHSA/NSCA Northeast Conference: October 2007 o "I CARE" Conversations with PJ Harder (CEO, Semetree) for Healthtrax Fitness & Wellness: June 2007 o Personal Training Results through Coaching with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2007 o CARE Coaching Your Clients to Successful Results for IHRSA: March 2007 o Positive Psychology and the Pursuit of Happiness for the Cambridge Center of Adult Education's Organization of Older Students: November 2006 o Ordinary People Achieving Extraordinary Goals on behalf of Human Kinetics for the Connecticut Recreation and Parks Association: November 2006 o CARE Coach Your Clients to Successful Results with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2006. Practical Examiner, Master Class Instructor January 2008 to July 2009 Company Name Conducted and scored the Wellcoaches practical skills assessment, the final step prior to awarding certification to trainees. Developed and conducted a master class for trainees and credentialed coaches on recognizing and changing disempowering self-talk. Wellness Coach and Fitness Specialist May 2006 to October 2008 Company Name Developed coaching as a second and complementary profit center to personal training. Worked with club's personal trainers to augment in-club training routines with lifestyle changes resulting in weight loss, improved resiliency, and enhanced work-life balance. Principal, Life and Wellness Coach. August 2005 to October 2008 Company Name Conducted telephonic, one-on-one coaching sessions to clients seeking to elevate self-care and improve functioning. o Coached clients in effective behavior and cognitive changes using a variety of methodologies, including motivational interviewing, the transtheoretical model, positive psychology, and co-active coaching. Education and Training Master of Science : Health Psychology , 1 2014 Walden University Health Psychology Capstone: Bringing Health Psychology to the Patient-Centered Medical Home.
Courses included health psychology, experimental and survey research, stress and coping, psychoneuroimmunology, biopsychology, lifespan development, and women's health.
Research papers included a group medical appointment for patients with comorbid depression and diabetes, a 6-week workshop to guide women through the menopause transition, a group stress management program grounded in solution-focused coaching, acceptance and commitment therapy, and engaging the relaxation response. Bachelor of Arts Anthropology University of Michigan GPA: GPA: 4.0 GPA: 4.0 Immunity to Change Workshop with Robert Kegan and Lisa Lahey, Harvard University, 2012 : 1 2010 Completion of National Institute of Whole Health's educator curriculum Certified Professional Co-Active Coach credential awarded by Coaches Training Institute, 2008
Motivational Interviewing: The Art of Behavior Change Counseling, Levels I and II with MINT instructor Steven Berg-Smith, 2006
Wellness Coach credential awarded by Wellcoaches, 2005
Certified Health/Fitness Specialist credential awarded by the American College of Sports Medicine, 1999 Skills Art, balance, Coach, Coaching, Council, Counseling, Client, Clients, Harvard, instructor, Listening, Director, materials, Lisa, profit, protocols, Psychology, Quality, recording, Research, Sales, stress management | FITNESS |
SUBSTITUTE TEACHER Professional Summary A self-motivated, results oriented, and resourceful professional focused on delivering compassionate patient experiences; accompanied by organizational, problem-solving, interpersonal, communications, and excellent customer service skills; and over 10 years in social services within the health care family and community. In addition to being an advocate for promoting happy, healthy, and balanced individuals, I am proactive, and adept at interacting effectively with the ability to multi-task effectively. Core Qualifications Critical thinker Understands medical procedures Effectively Influences others Good written communication Relationship and team building Medical terminology knowledge Cultural awareness and sensitivity CPR (Certified) Maintains Strict Confidentiality Certified CNA/HHA & Medical Assistant Accomplishments Received "Award for Outstanding Performance" as Housekeeping Manager for the cleanness Comfort Suites Inn Hotel in our region. Received "Awards for Deans list " Acted as the department "go-to" person for challenging calls and clients. Over ten years in volunteering in summer basketball camp and PADS homeless shelter. Experience Substitute Teacher Aug 2014 to Current Company Name － City , State Filled in for absent teachers in emergency and on short and medium term assignments Followed teaching programs set by regular teachers and prepared outlines when necessary Set and corrected homework assignment and projects Fostered safe, positive and supportive learning environment Ensured good order and behavior in and out of class Respected confidentiality of information Adhered to non-discriminatory policies and guidelines. Event Planner Jun 2013 to Current Company Name － City , State Provide personal catering event services to Health Fairs, Senior Community Events, Hospital Events, and Health Care CEO's and Physicians Act as menu consultant for all food and beverage selections Arrange event décor Oversee room set up, food preparation, and other venue operations Act as on-site liaison between Your Way Catering and venue operations staff. Medical Assistant/Hyperbaric Chamber Technician Apr 2011 to Mar 2013 Company Name － City , State Responsible for recording patient vitals, i.e. temperature, pulse and respiration rates, and blood pressure as well as patient examination room prep Responsible for cleaning and dressing wounds Responsible for explaining treatment procedures to patients Accountable for collecting and preparing laboratory specimens Responsible for regulating patient's oxygen levels during hyperbaric chamber therapy Familiar with practices, standard concepts, and procedures Acquainted with performing necessary maintenance to systems; and operating and monitoring hyperbaric chamber other hyperbaric support systems Responsible for using computerized applications for scheduling and various administrative duties. Home Health Aide Sep 2004 to Jul 2009 Company Name － City , State Assisted with resident bathing, grooming, meal prep, and medication management Responsible for recording resident's vitals, i.e. temperature, pulse and respiration rates, and blood pressure Assisted with residence adaptability/transference to wheelchair and adaptive equipment Monitored, and reported abnormalities and/or deviations in resident's health stats Provided safe and direct personal care to residence as defined in the Home Care Aide program Fulfilled agency responsibilities by completing all required documents accurately and timely Participated in all required agency meetings Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided. Health Clerk Aug 2001 to Aug 2004 Company Name － City , State Performed various administrative duties; and assisted in student registration Responsible for record keeping, appointment setting, greetings, phones, and supply inventory Responsible for application of first aid treatment (if required) Administered medications to students with mental disorders Monitored treatments as well as compiled data, and maintained student documents Conducted vision and hearing screenings Interviewed parents for IEP meetings. Education Bachelor of Arts , Psychology /minor Social Work 2012 GOVERNOR STATE UNIVERSITY － City , State Psychology /minor Social Work Associate of Science , Psychology 2004 South Suburban College － City , State Psychology Skills adaptive equipment, administrative duties, appointment setting, agency, blood pressure, CNA, consultant, CPR (Certified, first aid, Home Care, team building, meal prep, Medical terminology, medication management, meetings, bathing, policies, quality, record keeping, recording, scheduling, supply inventory, teaching, phones, therapy, vision, wounds, written communication | ADVOCATE |
EDUCATION OFFICER & SENIOR EDUCATION OFFICER GUIDANCE & COUNSELING UNIT Professional Summary I joined the Ministry of Education in 1982 and was posted at the R.M.Bailey Senior High School where I remained for seventeen and a half wonderful years. I served as Head of the Guidance Department from 1991 to 1999 until my redeployment to Special Services Section to oversee the Guidance & Counseling Unit upon the retirement of the former officer. I enjoyed my experience at R.M.Baily and have had the pleasure of working with and assisting students even after my departure from the school, I am still counseling many of them and their children today. I have had the opportunity of supervising the Guidance & Counseling Unit over the past sixteen years and watched it grow from forty- two (42) counselors in 1999 to one hundred and thirty two (132) in 2015, posted in ninety-four schools on fourteen islands and cays throughout the country. During my leadership, we collaborated with the College of The Bahamas and Kent State University and established a Master's of Education Degree Program in School Counseling from 2001 to 2011. Eighty- nine (89) persons obtained the Masters Degree, and the unit has the largest amount of employees with this Degree in the Ministry of Education. I realized in order for the unit to move forward, ongoing training was a requirement for all officers, which kept them informed about the latest techniques and strengthened areas of concern. We also established a crisis team that assists with grief and disaster counseling. The needs of students were being met but those of the employees were not and after visiting the school district in Dallas Texas, I learned about the Employee Assistance Program, and implemented it at the Ministry of Education on a smaller scale. This proved to be very successful but the need for expansion was necessary. Upon the retirement of Mrs. Pansy Hamilton Brown, Iris Strachan, and Clevette Gibson took the reins and took EAP to the next level. The demands on the officers made me realize that the service needed to be made available to all government employees and the idea to expand the service was decided. I enjoyed my role as Senior Education Officer and if given the opportunity would like to be a part of taking EAP to the next level. Core Qualifications Experienced in individual and group counseling Sound knowledge of Erik Erikson developmental stages from birth to death outstanding planning and organizational skills Exceptional communication skills and outstanding leadership qualities Flexible, enthusiastic and enjoys working with people Solution focus Unique knack in identifying and improving counselors and clients potential Skilled in MS Office and researching on the Internet effective listener and Critical thinker skills Outstanding interpersonal and rapport building skills . Skilled in collecting and compiling information through interaction with colleagues, parents and students Experience 10/2007 to Current Co-chair person of the Annual Careers Month & National Careers Fair The purpose of the activities during the month of October is to launch career information to all students in the school system, which continues throughout the school year. Adjunct Lecturer 2002 to 2012 Kent State University & The College of the Bahamas for the Masters degree in School Counselling, Nassau Campus Employee Assistance Program Coordinator In 2003,after visiting the school system in Dallas Texas and learning about their Employee Assistance Program, I designed and implemented a portion of the program that addressed the counseling needs of employees at the Ministry of Education. The program is a voluntary or referral ‘work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems'. The program has assisted an estimated two thousand five hundred employees over the last twelve years. National L.E.A.D Institute Bahamas Delegation site visit to North Carolina where visited correctional Facilities and review programs to address the needs of students and family members. These concerns were address and suggestions recommended on how to best assist our students. Education Officer & Senior Education Officer Guidance & Counseling Unit 08/1999 to 03/2015 Company Name Supervise Guidance Counselors in the Government School system. The Guidance Counseling Unit continues the effort to assist counselors across the Bahamas, to develop well-balanced and comprehensive programs in order to meet the academic, developmental/person and social needs of students. School Counselor 03/1982 to 06/1999 Company Name Office Clerk 01/1975 to 01/1977 Company Name Education Masters of Science : Guidance Counseling 1985 Long Island University City , State , US Bachelors : Psychology 1980 Bethune Cookman College City , State , US High School Diploma 1975 St. Johns College Professional Affiliations Nassau Chapter of Links, Alpha Kappa Alpha Sorority- 1979 - Present Bahamas Association of School Counselors - 2010 - Present American School Counselors Association – 2000-Present Employee Assistance Professionals Association (EAPA) – 2013-Present Skills Brief Counseling, Resistance and Prevention Program (RAPP) certified trainer, Group and Individual counseling. | AGRICULTURE |
DIGITAL PROJECT MANAGER Skills Strong quantitative and qualitative problem solving skills. Excellence in digital marketing including Facebook, Twitter, Google+, and LinkedIn. Experience 02/2017 to Current Digital Project Manager Company Name － City , State Responsible for managing digital projects and bringing teams together to make things happen. Leading, empowering, facilitating and communicating. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2015 to 02/2017 Marketing Associate Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2012 to Current Director Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 08/2004 to Current Stylist / Product Sales Company Name － City , State Create and maintain a loyal customer base. Use both creative styling techniques to expand the reputation and reach of 6 Salon. Drive new product sales to existing customers, while growing marketshare for 6
Salon. ACCOMPLISHMENTS. Ranked #1 out of 45 sales representatives for promotion and sales of high end hair products. Established a loyal customer base in a saturated marketplace, leading to client referrals, and increased marketshare. Created an efficient supply chain within 6 Salon to manage clients, existing inventory, and the procurement of new inventory. Recognized for having the highest client retention rate at 52%. 05/2011 to 09/2011 Lead Intern Company Name － City , State Marketing and Research
Responsibilities: Henkel is a $20 Billion USD corporation in the Aerospace, Automotive, Industrial, and Cosmetics markets. Their brands include: Dial Soap, Loctite, Purex, Schwarzkopf, and Got2B. Responsible for marketing and PR activities in the Cosmetics Division. ACCOMPLISHMENTS. Cross-functional team lead on an innovative new product launch. Utilized secondary research to gain insights regarding product performance needs. Managed design development of packaged products. Managed consumer events from planning to public relations. Worked on the design and production of sales collateral and marketing materials. Analysis of competitive and house brand marketing data focusing on the "Got To Be" Product line. Earned promotion to become head intern for the Vice President of Marketing. Education and Training 2014 Bachelor of Science : Marketing and Business Management Oakland University Marketing and Business Management Skills approach, Automotive, brand marketing, budgets, business development, competitive, client, clients, driving, functional, inventory, team lead, managing, marketing analysis, Marketing and Research, marketing strategy, marketing, market, marketing materials, PR, problem solving skills, procurement, promotion, public relations, real time, reporting, research, sales, Soap, social media platforms, supply chain | DIGITAL-MEDIA |
TEACHER Professional Summary An experienced human resource training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation. Core Qualifications Microsoft Words Outlook Internet PowerPoint ADDIE MODEL Microsoft Office Adobe Photoshop Audacity Sound Booth Moodle AdobeCS5 Captivate Adobe Premier Flash Blackboard 9.1 PeopleSoft Experience Company Name January 2013 to January 2016 Teacher City , State Performed regular classroom instruction based on a departmentalized third grade curriculum. Maintained a classroom environment conducive to learning. Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans. Company Name January 2009 to January 2013 Instructional Designer City , State Designed\ developed training programs and curriculum. Digital learning technology. ADDIE Model training specialist. Administration workforce morale training specialist. Company Name January 2007 to January 2009 Employment, Training & Development Manager City , State Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning. Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline. Recognized for the quality of the training material. Designed and implemented human resource and digital training programs for 350 employees. Using collaborative software, designed Web-based experiences for practicing and perfecting job skills. Company Name January 2000 to January 2007 Human Resource Generalist City , State Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.. Administered new employee orientation training. Increased employee retention above 90% by rigorously maintaining a positive work environment. Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing. Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%. Conducted several seminars for hospital employees to update them on employee benefits options. Company Name January 2003 to January 2005 Academic Advisor City , State Operations administrator. Student transcript/records review. Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person. Company Name January 2000 to January 2003 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration and colleagues. Student assessment. Company Name January 1998 to January 2000 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration& colleagues. Student assessment. Company Name January 1991 to September 2000 Human Resource Specialist City , State Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace. Updated 100+ employee records and job assignment daily. Conducted several seminars for insurance employees to update them on employee benefit options. Arbitrate labor dispute in collaboration with the legal department. Education Walden University Diploma Instructional Design City , State Instructional Design Texas A&M University Master's Degree : Education City , State Education Texas A&M University Master's Degree : Training & Development City , State Training & Development Excelsior College Bachelor of Science : Liberal Arts City , State Liberal Arts University of the Virgin Islands Bachelor of Science : Business Management City , State Professional Affiliations American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA) Skills Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs | TEACHER |
CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing a position in an organization seeking an ardent problem solver,
demonstrating immense levels of initiative whilst providing compassionate customer service, with
over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while
utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned "Recognizing You!" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity. Experience 03/2015 to Current Customer Advocate Company Name － City , State Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. 12/2014 to 03/2015 Teller I Company Name － City , State Helped customers select products that best fit their personal needs Processed and issued money orders for customers. Delivered prompt, accurate and excellent customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Maintained confidentiality of bank records and client information. Processed cash withdrawals. Examined checks for identification and endorsement. 03/2012 to 11/2014 Night Shift Leader Company Name － City , State Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's. Cross-sold promotional products and services while negotiating fees for check cashing. Provided genuine customer service to help grow branch revenue by exceeding customer expectations. Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season. Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements. Knowledge of the GLB-Act and FTC safeguarding rules. Experience with the Bank Secrecy Act and Federal thresholds. Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times. Informed customers about sales and promotions in a courteous and inviting manner. Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers. Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies. 10/2010 to 03/2012 Cashier Company Name － City , State Helped lead in drive of sales by cross-selling debit and credit cards under Target brand. Expertly utilized cash register equipment and carefully handled large amounts of money. Looked up prices and store merchandise while politely assisting customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Stocked and rotated inventory regularly. Greeted each customer with a smile and made their experience as convenient as possible. 10/2009 to 01/2010 Cashier Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Readily stocked returned and misplaced items, making sure to always strive for productivity. Worked comfortably in hectic situations, while handling other task. Maintained a clean work station and friendly atmosphere. 05/2008 to 06/2009 Team Member Company Name － City , State Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines. Always adhered to and implemented company safety training and requirements. Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm. Kept current with all park information to give guests the best experience possible. Education 2009 High School Diploma Howard W. Blake － City , State , U S Skills ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax | ADVOCATE |
KEY HOLDER Summary Highly organized efficient in multitasking environments; able to prioritize effectively to accomplish
objectives with creativity, enthusiasm and humor. Resourceful and flexible, able to adapt to changing priorities
and maintain a positive attitude with strong work ethic. Highlights Microsoft Outlook, Word and Excel Skilled trainer MS Office expert Customer-focused Strong interpersonal skills Effective workflow management Accomplished manager Goal-oriented Positive and upbeat Experience Key Holder 08/2012 to Current Company Name City , State Trained all incoming sales team members. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Prepared for opening and closing of the store. Collections Specialist 02/2010 to 04/2011 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Evaluated and initiated alternatives for resolving account balances. Responded to customer inquires regarding account status. Coordinated collection activities for delinquent accounts. Resolved customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Sales Associate 07/2008 to 04/2009 City , State Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Contributed to team success by exceeding team sales goals. Operate cash register and receives payment from customer in cash or debit Participated in physical inventory counts. Education Certificate: Current
Temple Real Estate school : Marketing 2008 Virginia Union University City , State Marketing Skills cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow | APPAREL |
PROCESS ENGINEERING TECHNICIAN III Accomplishments Pharmacy Exemptee Certificate (Skill Path. Mountain View, CA); Yellow Belt Process Excellence (ALZA Corp. Redwood City, CA); Fundamentals of Pharmaceutical cGMPs (ALZA Corp. Mountain View, CA); HAZMAT Industrial Technician Certificate (ALZA Corp. Palo Alto, CA); First Site Supervisor (Skill Path. Sunnyvale, CA); Supervising for Safety (ALZA Corp. Mountain View, CA); Training the Trainer (ALZA Corp. Mountain View, CA); How to Be a Better Communicator (Skill Path. Sunnyvale, CA); ISO 9001 (ALZA Corp. Redwood City, CA); ISO 14001 (ALZA Corp. Menlo Park, CA); Excelling at Managing and Supervising (Skill Path. San Jose, CA); ERT Membership (ALZA Corp. Palo Alto, CA);. Professional Experience January 2007 to Current Company Name Responsible for an engineering/supervisory position to accomodate technical support in a. poltry production industry site. management including staffing, ordering equipment cost. analysis, budget estimation, stablishment of computer based archive and lean production. program. Process Engineering Technician III January 2005 to January 2006 Company Name - City , State Engineering technician in the process-engineering arm of the Oral Products R&D group at ALZA Corporation; Hands-on experience in key pharmaceutical unit operations including milling, blending, fluid bed granulation, aqueous and solvent-based coating, laser drilling, and drying; Participated in product development activities including scale-up experiments and manufacturing of clinical and registration stability supplies; Participated in early formulation development studies as well as late stage large scale pre-validation lots, Participated in manufacturing clinical batches with strict cGMP compliance; Performed all related tasks including ordering materials, setting-up equipment, preparing and completing documentation; and training operators; Performed in- process and other characterization testing with limited data analysis and presentation; Authored multiple technical protocols and reports; Completed experimental and clinical batches in the commercial manufacturing facility at Vacaville as a part of the satellite R&D group; Assignments involved direct communication and cooperation with quality assurance, formulation, analytical and pilot plant manufacturing groups. Process Engineer and Manufacturing Staff January 2001 to January 2005 Company Name - City , State Assisted in process development and commercial manufacturing of transdermal products;. Utilized existing and modified equipment in Mixing, Coating /laminating and pouching;. Revised manufacturing related documentation such as Standard Operational Procedures (SOPs). and work instructions (WI). Production lead / Process Operator June 1999 to October 1999 Supervised manufacturing group and operated various equipment for producing transdermal contraceptive products in compliance with cGMP regulations, Participated in process development and process excellence projects, Operated multi-coater/dryer lamination machines with various line speed, temperature and air flows; Tasks assigned included general trouble shooting, training associates on equipment operation and proper documentation with strict adherence to cGMP compliance, Managed shift production planning and time management; Participated in process improvement and waste reduction projects resulting in increasing production up to 5% for each production lot; Participated in deviation root cause analysis and technical support, Participated in Process Qualification PQ) and Process Validation (PV) following the related protocols; Participated in Green Belt projects including waste reduction, reduction of production lot turn-around time, and over time reduction; Oil and Natural Gas Research Institute Worked on drilling and production platforms, assignments included analyzing sedimentary layers by shallow coring and determination of geological and chemical structure of the layers, providing technical reports on laboratory results. Worked on an exploratory drilling site located in mountainous region of northern Anatolia. Analyzing wastewater and handling hazardous material, providing graphs and related charts. Skills biology, budget, charts, Oral, cost
analysis, data analysis, documentation, equipment operation, experiments, graphs, laser, materials, Natural Gas, Oil, PQ, process development, process
development, process-engineering, process improvement, product development, producing, protocols, quality
assurance, Research, staffing, supervisory, technical support, technician, time management, trouble shooting, Validation, waste reduction Education and Training Bachelor of Science : Petrochemical and Natural Gas Engineering , 1999 Istanbul Technical University Turkey Petrochemical and Natural Gas Engineering Off Shore Drilling and Production (Submersible Mobil platforms)
Various courses in biology and medical science (towards a degree in medicine) 1994 Bosforous University - City , Turkey | ENGINEERING |
CONSTRUCTION MANAGER Summary Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Accomplishments Effective administrator of both human and material resources. Able to take a project from the blueprint and contract stage, through complex troubleshooting, to finalization. Capable of delegating and prioritizing workload, scheduling manpower, equipment, and materials, monitoring productivity, quality, and safety, and coordinating a project to achieve on-target, timely, and seamless completion. Estimating: Strong analytical skills. Able to research cost and time factors in order to formulate competitive project bids while protecting the bottom line. Sensitive to budget constraints. Keen ability to properly allocate expenditures and profitably manage expenses within preset parameters. Communication: Articulate as a negotiator, presenter, advocate, and company spokesman. Provide a viable liaison between various professions, disciplines, trades, crafts, and multiple levels of management and employees. Manpower Development: Proven ability as a motivator, trainer, and team builder. Successful at matching talent to need. Able to identify and develop desirable personnel skills. Experience Construction Manager Oct 2013 to Current Company Name － City , State Manage all aspects of new home construction projects including customer relationship building, acquiring the proper building permits, budget creation, scheduling construction, and overseeing field operations. Direct personnel operations, conduct hiring, and schedule subcontractors and product material delivery. Manage multiple simultaneous custom homes ranging in price from $600,000 to $1.6 million in Omaha and surrounding communities. Oversee jobsite safety measures and municipal building code compliance per jurisdiction. Construction Manager Jan 2010 to Oct 2013 Company Name Oversaw and managed a $30 million a year production build of custom higher end townhomes in the Copper Ridge subdivision in Omaha, NE. Worked closely with the developer to provide daily updates and progress reports on every construction project. Job duties included pulling permits, scheduling the construction, hiring subcontractors, negotiating contracts, creating budgets, estimating, jobsite safety, personnel training, and overseeing field operations. Collaborated with the sales team on marketing to homebuyers to improve the sales process. Provided input and creative ideas to new homebuyers in order to create a unique and enjoyable home building experience. Constructed 85 out of 114 total homes built in less than 3 years. Managed the construction of 17 single family homes in the Saddlebrook Villas subdivision. General Contractor Aug 2007 to Current Company Name as an independent contractor specializing in remodeling services and new construction in both residential and commercial settings. Residential projects include basement, kitchen, and bathroom remodels, deck building, room additions, and sunrooms. Commercial projects include the retail and office build out for small and large businesses. Provide self-performing contracting as either the general contractor or as a subcontractor. Specialize in the restoration of older homes with modern updates and improvements. Helped to facilitate a multistate retail outlet store build for Omaha Steaks. Completed the retail space build out for the Complete Nutrition franchise in multiple states. Coordinated the building of multiple Scooters Coffee Shops in Lincoln, NE, Olathe, KS, West Des Moines, IA, and Omaha, NE. Remodeled the multiple cubicle office spaces at Mutual of Omaha, FDR, and DTN. Remodeled the press room of the WOWT News Station in Omaha, NE. Remodeled the Bellevue Foot and Ankle Clinic in Bellevue, NE. education and Professional Development Current student at Randal School of Real Estate Licensed Class C Contractor with the City of Omaha Insured and Bonded with the City of Omaha Registered Contractor with the Nebraska Department of Labor. Education OSHA Certified 10 Hours
*ICC Residential Class C Certification IRC 2009 *Lead Abatement Certified
*Experienced user of scheduling software, Microsoft Project and Builder Trend 2012 ITT Technical Institute School of Drafting and Design － City , State Certificate of Completion, Advanced Network Technologies, Omaha, Nebraska 2001 MSCE for Windows 2000 / Server andProfessional
*Diploma, Computer Programming Specialist, Institute of Computer Science, 1990-1992 Coursework: Mainframe programming languages in BAL, JCL, and COBAL. Skills BAL, budgets, budget, C, COBAL, Computer Programming, negotiating contracts, delivery, estimating, FDR, hiring, JCL, Mainframe, marketing, office, Microsoft Project, Network, new construction, developer, personnel, personnel training, press, programming, progress, Real Estate, relationship building, retail, safety, sales, scheduling, Trend, unique, Windows 2000 / Server | CONSTRUCTION |
SALES AGENT Core Qualifications Compliance Policies and Procedures (CSC) People Soft Query (DynCorp) Experienced in the use of Deltek Costpoint, PeopleSoft, Oracle and SAP. Proficient in the use of Microsoft Office software. Email programs include Outlook and Lotus Notes. Excellent Internet research skills. NCMA member. Experience Sales Agent September 2016 to Current Company Name － City , State Prepare documents such as representation contracts, purchasing statements, closing agreements, leases and deeds. Accompany buyers during visits to and inspection of property, advising them on the suitability and value of the homes based on current market conditions. Evaluate mortgage option helping clients obtain financing at the best rate and terms. Provide expertise and advice to clients and prepare their home to be competitively priced and sell quickly. Principal Subcontracts Administrator July 2012 to May 2016 Company Name － City , State Performed comprehensive support for high dollar and visibility government contracts to include involvement in proposal preparation, evaluation, source selection, price analysis and financial reporting. Reviewed and performed in-depth analysis of supplier proposal responses to ensure the most responsive, responsible subcontractor was selected for award. Negotiated subcontract terms and provided interpretation and advice to the Program Manager concerning the requirements of the subcontract, to ensure compliance with the FAR and company policy. As the senior level Administrator in the department, I provided guidance and work leadership to less-experienced Subcontracts Administrators. Subcontracts Administrator August 2009 to July 2012 Company Name － City , State Responsible for managing cradle-to-grave (Capture to Closeout) procurement process for over forty five (45) major Task Orders, valued at 1 Billion dollars. Supported the development and execution of over 90 proposal efforts with up to fifteen (15) subcontractors per program. Procurement activities involved purchasing hardware and software products; construction projects; aircraft maintenance and training programs; associated labor and training projects for simulation technical services
Prepared bids, processed specifications, progress and other reports; advised management of contractual rights and obligations; compile and analyze data, and maintain historical information, while working closely with program managers, project managers, finance and engineering. Subcontracts Administrator/Buyer June 2008 to June 2009 Company Name － City , State Provided cradle-to-grave administration of assigned subcontracts and task orders with a cumulative value of over 20 million dollars. Issued and negotiated pre-award agreements (i.e. teaming and non-disclosure agreements). Prepared the solicitation documents for complex acquisitions to include statements of work, terms and conditions or flow-down terms and conditions, bid or performance evaluation factors, and other measures incorporated into the Requests for Proposal as may be appropriate for the procurement. Reviewed customer solicitations, issued subcontractor RFPs and negotiated pricing and terms in order to protect the company's interests and provide a cost savings. Developed and negotiated all post-award subcontract documents to ensure compliance with Government regulations, prime contract requirements, and company policies. Issued subcontract or task order modifications as necessary. Resolved subcontractor payment issues. Subcontracts Administrator October 2006 to May 2007 Company Name － City , State Conducted proposal preparation, negotiation, administration, and customer contact activities that provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications. Prepared RFPs and bid packages, conducted bidders' conferences, analyzed and evaluated proposals, selected and recommended subcontractors, wrote awards, and administered resulting subcontracts. Negotiated and coordinated additions, deletions, or modifications as needed. Developed specifications, work statements, and terms and conditions for the procurement of specialized materials, equipment, and services valued over 20 million dollars. Participated in the development of subcontract policies and procedures. Buyer August 2004 to October 2006 Company Name － City , State Conducted procurement actions for various Government programs in accordance with the prime contracts, FAR, DFARS, company policies and CPSR requirements. Analyzed purchase requisitions; initiated RFQs/RFPs; reviewed bids; selected vendors; negotiated terms, conditions and pricing of materials or services to be procured; issued purchase orders or subcontracts by utilizing Costpoint. Provided an overall cost savings to the company of over $20,000. Completed all necessary file documentation to include price analysis, memorandums of negotiation, determination of commerciality, etc. Tracked vendor delivery of products or services and expedited orders as needed. Provided support for subcontracting activities with NDAs, Teaming Agreements, Consultant Agreements, Subcontract Modifications and Task Orders. Associate Buyer November 2000 to August 2004 Company Name － City , State Conducted solicitations for bid from suppliers; tabulated and analyzed bids to secure lowest or best value; developed price analysis, prepared and placed purchase orders; maintained PO files in compliance. Identified new sources and procured products and services with emphasis on seeking out women and minority suppliers to assist in the achievement of subcontracting goals in accordance with FAR/DFARS. Education B.S : Management/Psychology , 1997 University of Maryland － City , State Management/Psychology Subcontract Management (JA White & Associates, Inc.)
*Time Management & Organizational Skills (Rockhurst University) Skills acquisitions, Business Writing, closing, hardware, conferences, Consultant, contracts, clients, delivery, documentation, Email, finance, financing, financial reporting, Government, Government regulations, inspection, interpretation, leadership, legal, Lotus Notes, managing, market, materials, Microsoft Office software, Outlook, negotiation, Internet research, Oracle, Organizational Skills, PeopleSoft, People Soft, Policies, pricing, prime, Procurement, progress, proposals, Proposal, proposal preparation, purchase requisitions, purchasing, SAP, simulation, Time Management, training programs | SALES |
SENIOR HR MANAGER Professional Summary Results-driven and business-oriented professional with strong experience in business operations, full-cycle human resources, and administrative management. Strong business acumen with the ability to execute a wide range of business management, administrative and practical strategies that result in streamlined operations, increased production, workforce optimization, and employee retention. A top rated, proven performer who easily moves from vision and strategy to implementation with an organizational focus. Ability to manage multiple tasks simultaneously in fast-paced environments demanding strong critical thinking, creative, interpersonal and time management skills. Human Resources Process & Project Management Team Training & Development Staff Recruiting & Retention Organizational Optimization Benefits & Payroll Administration Policy & Procedure Development Administrative Management Skills Work History Senior HR Manager , 12/2006 to Current Company Name – City , State Aegis Treatment Centers, LLC operates one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation. Manage all aspects of the daily operations Human Resources for multi location organization. Supervisory scope: staff of 6. Employee Relations/Employee Retention: Oversight of all aspects of staff performance; performance evaluations, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws as well as company policies Ensure proper staffing ratios contingent on patient census company-wide Management Coaching Staff training and development Policy development Full cycle recruiting New hire orientation Unemployment, workers' compensation and disability claims administration Track and analyze annual workforce turnover rates Prepare reports and recommend procedures to reduce employee absenteeism and turnover Developed and implemented personnel and payroll filing system that complies with current employment practices Salary administration Process all promotions, transfers, and terminations companywide Knowledge of Federal and State Employment Laws and ensures strict compliance with federal and state employment regulations Benefits/Open Enrollment administration Prepares financial statements, reconciled bank statements, manage cash flow, establishes monthly/yearly budgets, and file all state/federal taxes; coordinated with CPA for year-end tax completion Payroll oversight: time and attendance, bi-weekly payroll, quarterly goals/bonuses Accurately process payroll for all departments via ADP software and distributed checks to each branch; processed wage assignments including child support orders, and state/federal tax levies and garnishments System implementation/conversion Maintains HRIS system Coordinated all employee relation activities and special events; meetings, company luncheons, holiday parties, etc. Researched, updated, implemented and maintained company health benefits program including 401(k) administration Completed disability insurance claim forms, unemployment verification forms, home loan verification of wages and employment forms, workers compensation wage statement forms, verification of employment history, medical insurance information for courts, levy officer, district attorneys office, etc. Participated in corporate safety activities and serve on the Safety Committee Initiated and participated in hazard assessments to increase safety awareness among staff Completed and tracked all compliance activities including: FMLA, EEO, EDD, DOL, LOA, OSHA, COBRA reporting Excellent written, oral communication and interpersonal skills, including excellent ability to determine project objectives, implement job accountability and efficiently utilize resources to accomplish identified goals Executive Assistant III , 02/2005 to 12/2006 Company Name – City , State America's oldest running movie studio founded in 1912. Provided administrative support to two Senior Executives Customer Master Database maintenance Organized and oversaw the logistics for conference calls, in-house/off-site meetings, and luncheons. Researched and booked travel arrangements; hotels, airline tickets, and transportation. Managed and maintained calendars, itineraries, and agendas Performed various office finance functions; invoicing, account receivables/payables, billings, bookkeeping, journal entries, account analysis and reconciliation Facilitating inventory control and the purchasing of supplies and materials Calendar coordinator Created and managed expense reports Maintenance of purchase order log Archive and track files Verify invoice and credit memo distribution General office manager duties. Human Resources Coordinator , 06/2004 to 02/2005 Company Name – City , State operated one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation. 40 hours per week) Provided human resources support to management for multiple facilities regarding office procedures and polices. Recruiting Personnel file maintenance Employment verifications Payroll processing Reduction in payroll errors to less than 3% Benefits administration Maintain LVN and physician license renewals Maintain I-9 paperwork Processed FMLA, COBRA, LOA claims Special projects. Financial Operations Assistant , 02/2002 to 06/2004 Company Name – City , State Department of Justice entity responsible for federal criminal prosecutions and civil cases involving the United States Government. 20 hours per week) Data entry Filing and retrieving documents Paying and obligating invoices Creating and managing entire filing system for multiple fiscal years Monitoring stock levels Preparing travel authorizations Customer service involving vendor payments Greeting and directing visitors, copying Maintain and balance contract files Accounting/payment reposting Authorized invoices for payment. Education Master of Science : Health Administration , 5 2011 California State University Northridge - City , State GPA: GPA: 3.85/4.00 Health Administration GPA: 3.85/4.00 Bachelors of Arts Degree : 5 2008 UCLA - Certificate in Human Resources Management to be completed 6/2015 : Affiliations Society of Human Resources Management (SHRM) Skills 10 - Key Touch, Accounting, administrative support, ADP, balance, Benefits, Benefits administration, billings, bookkeeping, budgets, bi, cash flow, Coaching, oral communication, interpersonal skills, conversion, copying, CPA, credit, Customer service, Data entry, Database, directing, Employee Relations, special events, Filing, finance, financial statements, forms, General office, Government, HRIS, Human Resources, Human Resources Management, insurance, inventory control, invoicing, Kronos, logistics, Lotus Notes, managing, materials, mediation, meetings, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Windows, Word, networks, Operating Systems, payables, Payroll, Payroll processing, Personnel, policies, purchasing, Recruiting, reporting, Safety, SAP, Staff training, staffing, Supervisory, tax, taxes, transportation, travel arrangements, Typing, Excellent written, year-end | HR |
HIGHLY ACCOMPLISHED HEALTHCARE ANALYST Professional Summary Financial Expert providing strategies to improve Revenue Cycle Management in Healthcare
A top-performing Systems Analyst with a proven track record of expanding revenue and customer satisfaction in Healthcare. Expert at identifying and analyzing customer needs within a variety of Enterprise healthcare organizations. Subject Matter Expert in Revenue Cycle Management specializing in developing and delivering innovative solutions for environments with large data requirements. Extensive experience in providing an advisory and consultative approach to Financial and Technology solutions that drive improved financial performance. Broad grasp of Value Based Healthcare Reimbursement strategy and the skill to lead a collaborative effort to develop long lasting relationships with Executive decision-makers. Education and Training Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA
Computer Operator, Operations, Shared Medical Systems (Cerner) City , State Master of Science : Computer Information Systems University of Phoenix － City , State Computer Information Systems Graduate Courses in Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics and Intellectual Property, and Financial Management.
Certified Project Management Associate, International Project Management Association
(IPMA, Level D), Number D15-122834 Skill Highlights ;; Skills accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support Professional Experience Highly accomplished Healthcare Analyst , 01/1997 to Current Company Name providing operational and financial consulting services, employed through the acquisition of Siemens Health Services by Cerner in 2014 and the acquisition of Shared Medical Services by Siemens in 2000 Primary client liaison assessing business needs from stakeholders at every level, including executives within the client organization, explaining available standard services and/or suggesting methods for customization of solutions to enhance production objectives and bring in departmental revenue. Provide outstanding customer service by quickly addressing any client support issues, escalating new opportunities for revenue improvement to the appropriate executives within the organization, and maintaining a line of communications with clients that is advisory in nature and exceptional in its execution. Expertly synthesize client input through a full business discovery process and assemble an internal team of experts in SQL, Database, report writing, networking to answer questions and develop a set of technical specifications that are presented in a form of an actionable solution proposal. Improve Revenue Cycle Management for clients by providing off-the-shelf, custom, or client hosted solutions that allow them to off-load issues and focus on the critical revenue recognition activities of their business office which includes Accounts Receivable and dealing with insurance companies. Meticulously review procedures and processes within financial departments and compare those with industry 'best practice' standards to identify opportunity for process improvement. Identify actionable gaps by comparing revenue cycle reporting against other similar organizations as well as nationally recognized Key Performance Indicators (KPIs). Guide a client through the Recovery Audit Contractor (RAC) program which requires coding, billing, and reimbursement compliance with Medicare. Develop reports and create abstracts that pulled insurance, patient balance, and diagnostic related groups (DRG) coding from a client's INVISION patient accounting financial systems that ensured that Medicare was not being overbilled and identified coding errors and brought up the issue of medical necessity which led to process improvements. Participate as a key technical resource and mentor documenting the entire process of an ongoing customer project now in its 16th month which transfers 7-10 years of patient accounting data to a third party repository as part of audit requirements to meet a variety of regulatory standards. Collaborate with the project manager to meet project deadlines so that the client is able to keep their financial system data before the contract elapses while ensuring that the client pays for only the amount of data storage required. Accelerate the delivery of solutions for the client by creating reusable templates that can be shared between projects. Deliver the technical leadership required for projects of 6 days to 6 months in duration to determine the environment, configuration, and build programs necessary to decommission legacy systems and efficiently migrate to data to database systems which allow simplified queries for financial posting. Through job sharing with the SOARIAN Financials Test Team, recreated software defects and validated fixes to improve quality using advanced tools such as Charm NT, Quality Center, and Kanban to update status. Associate Systems Analyst , 01/1993 to 01/1996 Company Name Part of a team responsible for delivering over 100,000 files monthly pertaining to reporting and auditing and through the development of a business plan that later migrated the delivery system to the internet saving the client considerable costs. Organized transactions over a six-month period to install financial systems at Pennsylvania Hospital and Temple University Hospital. Build the programs required to successfully update system data to meet all deadlines. Consultant/Analyst , 01/1983 to Current Company Name － City , State | HEALTHCARE |
SVP, BUSINESS BANKING Executive Profile Executive Banker with experience in all facets of banking: growth
strategy (retail and commercial); operations; business development; and sales
and marketing, all with an entrepreneurial spirit. A macro-level thinker with a
proven track record for structuring and negotiating sound, credit-worthy
business and building strong teams, able to meet company-wide financial goals. Professional Experience July 2015 to Current Company Name City , State SVP, Business Banking AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds. Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA. Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million. Supervise the credit administration process at the BBG level. Quickly assess a financial package that is highly complex and contains numerous sources of cash flow. Responsible for the strategic sales plan, marketing, and hiring of staff. Oversee training and monitor team performance to instill and maintain the integrity of the business development process. Present monthly sales and forecast, reporting directly to the board of directors. Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers. Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility. January 2012 to July 2015 Company Name City , State SVP, Administration/Operating/Finance Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified. Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition. Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014. Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually. Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth. Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy. Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed the Bank's community reinvestment objectives through technical assistance and understanding credit. Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011. The Bank recognized profit for the first time in six years: $404K in 1Q2013. Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee. Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS. Led and managed the Bank's 2013 budget and presented to the board of directors. July 2007 to December 2011 Company Name City , State President Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category. Developed new market (B2B), generating sales of $750K in the first four months. Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K. Created working capital KPIs for client which led to company savings of $323K in just one year. Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals. Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment. Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors. In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit. Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client. Promoted company's services and discussed market trends through public speaking engagements. Effectively structured all vendor/partnership agreements in order to grow revenue and market share. Responsible for obtaining all state regulatory licensing - California Finance Lenders Law. Developed all consumer programs and marketing material, in both English and Spanish. Established key relationships with the SBA and other financial institutions for their financial support and technical assistance. February 2006 to July 2007 Company Name City , State EVP, Business Development/Emerging Markets Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis. Responsible for CBVs business development of all de novo banks. Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions. Assisted in raising $48 million capital for the formation of two de novo banks. Delivered weekly presentations to key community business leaders and high net-worth investors. Developed annual budgets and operational analytics. All aspects of accounting and audit, working with Big 4 firm. March 2004 to February 2006 Company Name City , State Consultant DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies. Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management. Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company. The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions. Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company. February 2003 to March 2004 Company Name City , State Financial Analyst PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey. December 2001 to February 2003 Company Name City , State Finance Manager Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School of Business and Management City , State Business Administration 1994 California State University, San Bernardino City , State Bachelor of Arts : Business Economics 2013 Pepperdine University, Graziadio School of Business and Management City , State Private Capital Markets Languages Speak and write Spanish fluently. Professional Affiliations Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current. Member of the California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt and equity financing, Essbase, finance, financial planning & analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning | BANKING |
RADIOLOGICAL CONTROL TECHNICIAN Professional Summary Dynamic college student with over 3 years of nuclear experience working as a qualified radiological control technician working in the radiological control department in a variety of areas including limited facility decommissioning, and aircraft carrier Refueling on the CVN-72. Highly enthusiastic, self- motivating and resourceful professional. Summary of Skills 40- Hour Current OSHA 29 CFR 1910.120 Hazardous Waste Quick learner Adept multi-tasker Category 3 mixed waste worker training Life Harness Qualified U.S. Navy Article 108, Radiological Control Technician Qualification Self- disciplined Team Player Respirator Qualified Microsoft Word, Excel, PowerPoint Self- disciplined Team player Self- disciplined Team player Experience Company Name City , State Radiological Control Technician 01/2016 to Current Provide radiological controls oversight of the deconstruction and remediation activities Perform daily monitoring of radiological work, radiological surveying, environment sampling and evaluation, and aiding in the preparation of documents that support the transfer of materials and equipment for disposal or release Provide radiological oversight and leadership for all crew personnel to ensure the highest radiological standards are kept. DOE L Clearence Company Name City , State Radiological Control Technician 04/2012 to 10/2015 Provided work coverage and oversight for maintenance, operational and routine work that involved radioactive material Provided monitoring for radiation, contamination and airborne radioactivity in the work place Position responsibilities included: Performing required radiological surveys for free release of material per Article 701 of NAVSEA 389-0288 Performed surveys for contamination and radiation control, airborne radioactivity control and surveys to categorize waste for shipment Ensured ALARA principles are followed during work and respond to radiological emergencies as required, survey waste material, excess materials, vehicles, areas and other materials Maintained proficiency and qualifications through completion of work, self-study and training activities. Obtained a confidential clearance. Company Name City , State Aviation Ordnancemen Professionally and thoroughly trained in the areas of explosive, ordnance handling, and blasters maintained troubleshooting and repair on all weapons elevators onboard Specialized in servicing, inspecting and handling of all types of weapons and ammunition carried on Navy aircraft Duties performed included in-flight functions such as operating tactical weapons and communication equipment; performing in-flight maintenance of aircraft electrical and mechanical gear Expert in tactical and technical guidance. Obtained a secret clearance Education NUCLEAR ENGINEERING TECHNOLOGY 2016 Thomas Edison , City , State , USA Recipient of Thomas Edison State University Military Scholarship Coursework in Engineering
Continuing education in Nuclear Energy Engineering Technology Nuclear Energy Engineering Technology NUCLEAR ENERGY ENGINEERING TECHNOLOGY 2017 Thomas Edison State , City , State , USA Languages Bilingual, fluent in Spanish and English CERTIFICATIONS 108 Qualified ( Radiological Control Technician Certification) DOE Core Card
Aviation Ordnancemen Certification | AVIATION |
SUBSTITUTE PARA PROFESSIONAL Summary Professional with management experience and exceptional people skills. Versed in Relationship Management and Human Resource Management. Desires a challenging role as an Administrator in a busy and productive environment. Highlights Operations management Excel in process development and implementation Reports generation and analysis Training and development Project management Proficiency in Human Resource Management Relationship management File/records maintenance Event planning and scheduling Microsoft Office Accomplishments Named Employee of the Year at PLP Composite Technologies Inc. for performance above and beyond in executing dedication, problem resolution, communication and relationship management during a business crisis. Recognized in monthly Pampered Chef publication as consultant nationally achieving third highest sales for a single show. Experience Substitute Para Professional Current Company Name City , State Assist
classroom teachers Pre-School - Grade 8. Guide students in reading, writing, math,
science and computer technology in small groups and one
on one. Present in the classroom to
partner with teacher in
presenting and reviewing lessons. Accompany students in transitioning to
Unified Arts classrooms. Founder / Creative Director 03/2005 to Current Company Name City , State On site event photography and private photo sessions. Coordinate and shoot photographs for sports leagues. Create custom slideshow productions using various forms of video and print media, still photos, and music. Create custom video presentations using client's existing video footage. Personally consult with client to obtain background and detail on a production's subject to create an accurate and personal portrayal with the productions story. Create an expand a returning group of clientele. Design and implement marketing and advertising campaigns. Photographically document school classes and teams for duration of school year and season, respectively and prepare slideshow production keepsake. Project Manager 05/2010 to 02/2014 Company Name City , State Create project plans for new clients. Coordinate the journey of clients through the compliance process. Primarily responsible for maintaining client relationships. Specifically focused on supporting clients with all their questions and requirements regarding investment adviser compliance, investment adviser registration and investment adviser obligations under SEC regulations. Track and interact with Investment Advisory professional designation organizations. Sales opportunity tracking , proposal and contract preparation, prepare and send materials at monthly, quarterly and annual intervals. Track replies and submissions to identify appropriate registrations or trigger for new tasks. Respond to client inquiries and perform follow up. Manage Annual Renewals and Account User Certification programs as required. Create agendas and participate in weekly Project Review. Meetings Communicate with state securities divisions on registration requirements Performed Human Resource functions coordinating insurance programs, lead redesign project of company website researching and working with designers. Private Family Care 09/2009 to Current Company Name City , State Ongoing Periodic Services Sep 2009 - June 2010- Daily one on one infant and child care in private home setting. Manufacturer's Representative 02/2006 to 10/2011 Company Name City , State Create and support a nationwide network of clientele. Represent national flag and flagpole manufacturers Interface with manufacturer's nationwide. Perform Accounts Receivable and Payable functions .Design and implement marketing and advertising campaigns.Visit customers and installation location sites. Kitchen Consultant 07/2003 to 05/2006 Company Name City , State Operated independent business conducting in home kitchen shows demonstrating products, recipes, cooking techniques and quick tips. Attracted customers to become a host and hold a show, created and expanded a network of clientele. Prepared and executed promotional mailings to customers and fundraising groups and executed local advertising campaigns. Performed customer care follow-up with customers a period of time after products are delivered. US Business Development Manager 03/2002 to 12/2004 Company Name City , State Customer Relations Manager / Sales Administrator 07/1995 to 02/2001 Company Name City , State Responsible for developing US based network of dealers, manufacturer's representatives and distributors. Acted as primary contact for Formenta's and PLP's base of national dealer, manufacturer's representative, and distributor network. Received and processed orders, providing first level technical support when required. Coordinated shipping and production arrangements as well as maintained freight company relationships. Monitored inventory and ordered restocking shipments to US based satellite warehouses. Generated and analyzed periodic sales reports, processed and qualified new dealer inquiries, generated standard and customized flagpole quotes. Consulted with manufacturing plant on technical matters, customer feedback and product development. Established and maintained promotional and collateral material budget. Developed and managed the preparation, ordering, and distribution of sales materials. Participated in sales calls and trade shows, administered trade show arrangements , coordinated and directed trade show follow-up. Participated in the development and implementation of marketing objectives and sales strategies. Established policies and procedures pertaining to customer service and organizing internal operations. Interviewed, trained, and supervised employees. Education Certificate in Human Resources Management Feb 2015 Bryant University City , State General Courses U Mass Dartmouth City , State Marketing and Management and Human Resource Courses Bristol Community College City , State Fisher Junior College Mass Communications Emerson College City , State Skills Relationship Management, Human Resources Management, Adaptable, Advertising, Budgets, Contract and Proposal Preparation, Customer Service, Form Creation, Instruction, Inventory, Marketing, Materials Development, Meeting and Event Planning, Travel Arrangements, Policies, Presentations, Product Development, Process Development, Project Plans, Research Gathering, Trade Shows, Account Management, Accounts Payable/Receivable, Business Development, Client Relations, Computer Proficient, Creative Problem Solving, Domestic and International Experience, Marketing, Project Management, Training and Development, Benefits Administration | CHEF |
VP FINANCE & IS&T Executive Profile Enterprising Finance Executive who creates strategic alliances with Senior Executives to identify and execute key business initiatives. Builds and retains high performance teams by enlisting, developing and motivating skilled professionals. Extensive experience in Financial Management and Controllership areas. Adept in both Business Process and systems to allow for utilizing technology to achieve business goals. Skill Highlights Project management Leadership/communication skills Product development Business operations organization Budgeting expertise Self-motivated Core Accomplishments Developed the CFO Advisory Service's Quality Close Product and presented at KPMG Quality Close Training Sessions. Assisted in the authoring of white papers on the topic of the financial close and the changing economic environment brought on by Sarbanes-Oxley legislation. Proficient in SOX 404 Policies and compliance requirements AFFILIATIONS God's Love We Deliver Argyle Executive Forum Finance Executives International. Professional Experience VP Finance & IS&T January 2012 to Current Company Name － City , State Created the business case and system design; currently the Project Manager for a worldwide single instance SAP ERP Implementation project; 13 largest revenue producing countries over 3 years. Eleven countries are live across Europe; USA and Canada going live April 1, 2015. Project will result in $4M per year in savings. Nine additional Latin America countries now planned for Year 4. Developed the governance and support models and processes for the new single instance SAP ERP system Created a Program Management Organization for all key Finance and Management Information Projects resulting in greater communication, strategizing, synchronization and risk management. Created single instance for USA and Canada logistics and supply chain processes in conjunction with SAP ERP Project resulting in cost savings of over $500K per year. Developed the RFP and created the vendor selection process for a European Budget and Procurement system to handle Recording, Marketing and Overhead. Redefined the implementation approach to get the project back on track after 1 year. System is now deployed in 8 countries with additional countries targeted for next 2 years. VP Global Digital and US Sales January 2009 to January 2011 Company Name － City , State Built the Business Case and successfully managed the implementation of a new Business Intelligence Platform (Business Objects) for Sales and Marketing Analytics and KPI Reporting for 6 US Label Groups. Tool gives US Labels the ability to see the influence Social Media data has on sales on a daily basis. Created the Business Case and acted as Project Manager to migrate the integrating Sony Music and BMG Music Supply Chain and Logistics organizations into a new system (SAP Materials Management). Responsible for business process harmonization and institution of best practices around Product Setup (BOM), Inventory Purchasing, MRP, DRP, Inventory Management, Inventory Sales and Inventory Accounting. Project allowed for decommissioning of the two old environments as well as reduction in personnel via one system and streamlined processes. Developed both the Operational and Back-office processes for a new direct to consumer business commercializing Sony Music's Artist website platform. VP Finance January 2005 to January 2008 Company Name － City , State Led various Music Label integration initiatives triggered by the merger of Sony Music and BMG Music. to achieve better practices and cost savings of over $1M annually in IT Support and Data Hosting in. addition to business process improvements. Projects also facilitated the ability to outsource back-office. functions which generated over $2M per year in cost savings. Standardization, best practice and system harmonization for six label groups for the two largest spend areas, Marketing and Recording (two separate projects, applications, organizations) Project Manager to build an Artist Project P&L System for 6 label groups; also shared US approach and design that led to the design and implementation of Sony Music UK's Project P&L system. Project Manager for a successful initiative to reduce the time to close and consolidate monthly quarterly and annually from eight to three days. Manager January 2001 to January 2005 Company Name － City , State Collaborated with others to create an incubator practice, CFO Advisory Services, and turned it into a national practice with over $100M in annual revenue. This was done by creating new service offerings centered on finance transformation through organizational, process and system improvements. Main focus was on providing advisory services to companies in the following industries: Financial Services, Media, Entertainment, Utilities and Manufacturing. Clients included Disney, Sony, Bertelsmann Media, WWE, JP Morgan Chase, Comerica Bank, Duke Energy, United Rentals,. Corporate Controller January 1994 to January 2001 Company Name － City , State Corporate Controller January 1990 to January 1994 Company Name － City , State Served as Corporate Controller for an international consulting company for 6 years. Prior to that was Corporate Controller for 5 years for a Salvage and Appraisal firm that provided services to Commercial and Self-Insureds experiencing catastrophe losses. Responsible for all FP&A functions as well as Corporate Tax Returns. In both instances, managed the selection and implementation of Financial Management Systems. Education B.S : Finance The University of Maryland at College Park Finance Skills Business Process Re-engineering Finance Transformation Project Management Finance and IT Strategy Team and Resource Cultivation | FINANCE |
FINANCIAL ACCOUNTANT Summary Accomplished accountant and highly skilled controller with 8 years of experience and a keen ability to influence processes integral to company growth, drive operational excellence and achieve objectives. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control. Open and clear communicator with demonstrated vision and disciplined execution. Accomplishments
Developed and implemented fee calculation for a new hybrid product added to the product pallet (UBS Switzerland AG). Assessed accounting system structures and converted company's accounting system to SAP B1 (Rising Tide GmbH). Led the development of more than three new financial reporting methods to measure productivity and efficiency (Barclays Suisse SA). Implemented processes that utilised accounts receivable sub-ledger for accounting and customer attribute reporting (UL AG). Prepared complex financial statements and interim/annual reports for banks and holding companies (Barclays Suisse SA). Highlights Financial reporting expert Variance analysis P&L management Process improvement Complex problem solving Critical thinking Analytical Decisive Experience 01/2016 to Current Financial Accountant Company Name － City , State Monitor the net capital of the bank using daily controls. Calculate monthly fees for the client's account maintenance on a monthly and quarterly basis. Provide various
analyses (variance, intercompany, balance sheet, P&L) using SAP and Avaloq. Enhance the consolidation reporting in IFRS by optimising the flux of information. Collaborate with the Finance team to provide accurate and timely month end reporting by setting up and maintaining planning and task lists. 07/2015 to 12/2016 Business Analyst Company Name － City , State
Provided accurate information for month end journal adjustments for provisions related to Lombard credits, non-performing loans, impairments, deposit accounts and taxes by analysing account activities during the period required. Management of transaction error accounts by collaborating with reconciliations cash department to improve the account clearing process.
09/2014 to 12/2014 Financial Accountant Company Name － City , State
Provided reports on the monthly securities position reporting and breaks. Performed regulatory reporting for the group and management by analysing the
short term liquidity ratio, minimal reserves, capital adequacy, comprehensive
balance sheet, interest rate, retrocessions and
expenses. Used the reconciliation process to analyse and clear the daily cash account, breaks, fees, interests, expenses and accruals. Prepared various financial reporting schedules
(daily control, earning analysis, etc) Collaborated with IT team in group projects to update systems and other various projects. 06/2014 to 09/2014 Accountant Analyst Company Name － City , State
Performed accounts analysis on the balance sheet and P&L to provide explanations for the variances, reconciliations,
intercompany and accounting close related tasks.
06/2013 to 12/2013 Project Accountant & Administrator Company Name － City , State
Participated in leading SAP B1 implementation by setting up the
organisation structure, planning and creating the testing scenario.
06/2012 to 05/2013 Senior Financial Accountant Company Name － City , State Prepared financial and regulatory reports required by laws, regulations or board of directors in US GAAP. Tracked all intellectual property and royalty spending against approved requests and payments. Analysed costs and revenues related to logistics. 12/2011 to 05/2012 Accountant Company Name － City , State
Maintained full responsibility of monthly and quarterly financial statement preparation for two subsidiaries. Collaborated with Auditors,
Banks, Tax returns & VAT
IFRS reporting to provide accurate reports and analysis. 06/2009 to 12/2009 Cost Analyst Company Name － City , State Prepared p ayroll costs and headcount reporting. Prepared and booked the operating expenses
accruals. Prepared cost centre reports for the local and head office. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. 06/2008 to 11/2011 Financial Control Analyst Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations for 3 entities. 07/1996 to 11/2007 Consultant in Finance / Administrative Support Company Name － City , State
Roles in different
industries: Food and beverages, IT, Financial services. Specialisation in
implementation of new organisational structures. Education 2008 Bachelor of Arts : Accounting and Controlling ENS Cachan － City France 2012 Certificate : Business Accounting Chartered Institution of Management Accountant UK Languages Bilingual English/Spanish French Mother Tongue Conversational and Business German Skills IT: Excel, Access ERP: SAP, Hyperion, Essbase, Cognos Accounting Software: Sage Banking system: Abacus, Avaloq, Temenos | ACCOUNTANT |
FIELD HR ASSOCIATE Summary Reliable HR Field Associate with a Master's of science in Human Resource management emphasis as a Generalist. Passionate and motivated with a drive for excellence. Handles tasks with accuracy and efficiency.
______________________________________________________________________________
Skills
*Verbal and written communication skills
*Time management and organization skills
*Powerpoint presentations
*Flexible
*Recruiting
*Investigation training
*Employee engagement
*Ability to develop and execute recruitment strategies
*Analyze data and recommend opportunities for improvement
*Experience in preparing for audits
*Assisted in the hiring process by screening resumes-Select interview process certified via FedEx Ground
* Demonstrated ability to interact effectively with employees.
* Ability to anticipate and identify problems and use sound judgment and fact based analysis to develop effective and efficient solutions.
* Software skills, including use of Microsoft Office software and web-based applications.
* Ability to work day, evening and overnight hours as business needs dictate. I am sending my resume to apply for the position of HR Generalist at AccruePartners, which was posted on LinkedIn by Mr. Luther Hardings.
As you can see in my resume, I possess over 6 years of experience working as an HR professional at two renowned companies in the US, which according to your job requirements, are two most important points.
My qualifications are the exact match to your job descripton:
* Capable of carrying out the recruitment process efficiently while maintaining quality standard.
Evidence: Screened 1500 resumes, Interviewed 500 candidates and hired 150 from this pool for the new call center setup at ABC Company in only 25 days.
* Able to consistently draft new and improve HR policies and procedures to boost staff motivation.
Evidence: With new and improved policies and procedures and resolving all staff related issues, increased employee motivation which resulted in increased retention percentages over the years that I worked at ABC Company.
* Proficient in executing effective employee performance evaluations and subsequent performance based appraisals
Evidence: Performed employee evaluation process and appraisals on quarterly basis under the supervision of the HR manager at Emerson Network Power Inc.
With my passion for HR work, superb management skills and the urge for performing with quality, I would be able to contribute to your HR Department effectively. Thank you very much for your consideration. I look forward to meeting with you soon.
Best regards,
(Signature)
Nathan Talovsky
Enclosure.
*Mar
*Human Resource Coordinator Thank You Email after Interview
A thank you letter or email is a business norm which every candidate has to follow behind interview with a prospective employer. Thank you emails are a courtesy that you should indulge in.
Let us take the example of a candidate who has given an interview for the position of a Human Resource Coordinator. He or she will need to ensure that an email is sent which reiterates his or her interest in the job and thanks the interviewer for his time.
_______________________________________________________________________________
Human Resource Coordinator Thank You Email
To: Jennifer Miller [Email]
Subject | Re: Human Resource Coordinator - Kimberly Perez
Dear Ms. Miller,
Please accept my heartiest appreciation for taking out the time and interviewing me for the position of a human resource coordinator last Wednesday. It was an absolute pleasure meeting you in person and discussing the possibility of my working with ABC Company.
I am very enthusiastic about joining ABC Company, meeting you at the interview has solidified my interest even further. As a keen candidate for this position, I have much to offer in terms of meticulous attention to detail while carrying out HR duties, organizing and scheduling on boarding activities for new hires and ensuring compliance for FMLA. My demonstrated ability to work in a fast paced environment will be evident from my work in responding to employee requests and coordinating general administrative tasks. Responsible for addressing employee relations concerns and recruiting for open positions at assigned facilities. Must be able to travel up to 75% of the time with overnight stays required as business needs dictate.
Essential Functions
* Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes.
* Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employee inquiries.
* Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s).
* Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events.
* Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations.
* Analyzes data and provides recommendations to management for improvement initiatives.
* Prepares, audits, and monitors Affirmative Action Plans.
* Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions.
* Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system.
* Assists management with development of job offers, which includes gaining appropriate approvals.
* Ensures all new employees are on-boarded effectively.
* Manages participation in all government-sponsored tax credit programs.
* Facilitates and conducts training.
* Participates in hub and station assessments and assists with strategic planning solutions.
* Participates in Operations' staff meetings.
Minimum Education
* Bachelor's Degree in Human Resources, Business, Communications, or related discipline required. In addition to the two (2) years Minimum Experience, a high school degree or GED and additional four (4) years HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) will be considered equivalent to a Bachelor's Degree.
Minimum Experience
* Two (2) years professional HR experience in HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) required or related area.
Required Skills, Abilities and / or Licensure
* Verbal and written communication skills necessary to explain complex and/or confidential information and communicate with all levels of management.
* Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in responding to day-to-day functional needs.
* Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
* Demonstrated ability to interact effectively with employees.
* Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
* Software skills, including use of Microsoft Office software and web-based applications.
* Ability to work day, evening and overnight hours as business needs dictate.
* Professional in Human Resources (PHR) Senior Professional in Human Resources (SPHR) certification preferred.
% of Travel for the Position
50%-75%
Address Highlights Human Resource Generalist PROFILE: Avid professional with over 6 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 to Current Company Name Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employeeinquiries. Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. Analyzes data and provides recommendations to management for improvement initiatives. Prepares, audits, and monitors Affirmative Action Plans. Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. Assists management with development of job offers, which includes gaining appropriate approvals. Ensures all new employees are on-boarded effectively. Manages participation in all government-sponsored tax credit programs. Facilitates and conducts training. Participates in hub and station assessments and assists with strategic planning solutions. Participates in Operations' staff meetings. Financial Aid Counselor May 2013 to November 2013 Company Name － City , State Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Review billing for accuracy. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Financial Aid Advisor June 2010 to May 2012 Company Name － City , State Check loan agreements to ensure that they are complete and accurate, according to policies. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Maintain and review account records, updating and categorizing them according to status changes. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Review accounts to determine write-offs for collection agencies. Human Resource Coordinator November 2007 to March 2010 Company Name － City , State Administered employee benefit plans including new hire orientation program, open enrollment process and wellness program. Prepared, presented and distributed employee communications, publications and announcements. General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, firing processes, etc. Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources. Administration of Employee Relocation: Worked independently with candidates to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers. Key Accomplishments
Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment. Education Master of Science : Human Resource Management , July 2014 Strayer University － State Human Resource Management Bachelor of Arts : Human Resource Management , June 2011 Strayer University － State Human Resource Management B.B.A : Human Resource Management , 2005 University of Clifton － City , State Human Resource Management PHR certification - HR Certification Institute, Pomona, NY. [ : 2006 ]
HRCI certification : 2006 HR Certification Institute － City , State Affiliations Member of Alpha Chi National Honor Society
Member of National Society for Collegiate Scholars Personal Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration.
Best Regards,
(E. Signature)
Anthony Nelson
88 Malard Drive
Clarksville, TN 93002
http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/
Auto req ID
114760BR
Posting Title
Field HR Generalist I - II
Position Type
Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration.
Best Regards,
(E. Signature)
Anthony Nelson
88 Malard Drive
Clarksville, TN 93002
http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/
Auto req ID
114760BR
Posting Title
Field HR Generalist I - II
Position Type
Full Time 1101 E Cleveland Road
City
Hutchins
State
Texas
Zip Code
75141
Search Engine Description
Human Resources
Domicile Location
P753
EEO Statement
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce | HR |
PARALEGAL Summary Licensed Paralegal demonstrating confidence and tenacity in project analysis, as well as sound business judgment. Highlights Working knowledge of all aspects of the discovery process Demonstrated ability to conduct legal research using Westlaw Highly skilled at organizing and presenting information objectively Hands-on experience with PracticeMaster and Tabs3 legal Proficient in managing clerical duties pertinent to a law office Experience Paralegal January 2013 Company Name － State General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues on West Law; Digesting various legal documents and providing fact summary reports to attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule by logging important dates and tasks on the company network; Reviewing and Analyzing attorney's work for grammar error; Drafting cover letters; Preparing motion packets; Corresponding with opposing counsel and Courthouse administration; Advising clients of changes in the status of their case; Scheduling depositions; Managing client files on company network through Company's practice management system, Practice Master; E-filing time-sensitive legal documents with various Courts; Preparing Pleadings Binders and Trial Exhibits for Court; Ardex Laboratories, 2050 Byberry Road. Receptionist January 2009 to January 2013 Company Name － City , State Provided quality customer service to guests upon entering lobby; Answered high volumes of calls on a multi-line phone system, and dispatched them according to priority; Organized and managed company data in Excel spreadsheets; Reviewed and separated paperwork submitted by each salesmen daily; Reviewed invoice information entered into MAS200; Generated weekly sales reports for each salesman; Advised inquiring customers of product order shipment and status changes; Managed hard copy files; faxed/emailed invoices and all other requested documents; Separated and dispersed mail to the addressed department; Maintained spreadsheets of all customer payments reported by salesmen according to business region; Applied all payments (checks, cash, and credit cards) to customer accounts according to salesman, location, and remittance advice; Processed all credit card transactions over company's terminal Deposited checks directly into company account using a PNC Pinnacle desktop scanner; Reviewed customer accounts for open invoices with a ninety day outstanding balance, and was entrusted to devise payment arrangements on a case-by-case basis to avoid excessive late fees and penalties; Tracked salesmen's expenses; Composed inter-office memorandums and account memorandums; Over the course of my final two weeks at Ardex Laboratories I trained two new hires in two positions (accounts receivables department and receptionist. Administrative Assistant January 2007 to January 2009 Provided quality customer service to people with diverse backgrounds; Answered phones on a multi-line system and dispatched them accordingly to priority; Scheduled and organized business/staff meetings and scheduled and organized appointments with clients; Drafted and typed proposals/invoices and other related documents on company letterhead; Made cold calls to customers that were due for maintenance; Faxed invoices; Entrusted to make managerial decisions to satisfy both the customer and the company's best interests; Maintained records for accounts receivable and accounts payable transactions; Responsible for all administrative duties as related to the Construction field such as filing customer orders, composing business letters, responding to legal matters, managing business accounts and being consulted for advertising ideas;. Customer Service Representative January 2005 to January 2007 Company Name Provided high quality customer service to Pilots and Business Aviation Companies; Communicated with pilots via radio to prepare lineman for estimated arrival and departure times; Provided and reviewed all catering and other accommodations for Pilots and Flight Attendants to ensure a comfortable flight; Scheduled hotel reservations and car rentals for Pilots and Crew; Permitted to use company vehicle; Scheduled aircraft preparation for departing flights; Input data and ticket information into POS system; All aspects of Administrative work such as typing, filing, answering phones and record keeping; Recognized for Customer Service Excellence at Atlantic Aviation. Education A.S : Paralegal Studies , 2012 Manor College Paralegal Studies American Bar Association approved institution
Paralegal Certificate : 2012 Manor College American Bar Association approved institution High School Diploma : 2004 Nazareth Academy High School Middle States Association of Secondary Schools Skills accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering phones, typing, Westlaw | AVIATION |
ACCOUNTANT III Summary Talented Accountant employing creative teaching strategies to engage students fully in the learning process. A highly motivated Accounting professional with a verifiable record of accomplishment spanning over thirteen years. Highly creative, recognized as a results-oriented and solution-focused individual. Highlights Areas of strength include: Accounts Payable Account Reconciliation Organizational Skills Grant management Work as Team Player *Communication Skills Time Management Skills Research Abilities General Ledger General Journal COMPUTER SKILLS Microsoft Office Groupwise/Outlook UTShare Experience Company Name January 2014 to Current Accountant III City , State Responsible for grant management including preparing corrections, cost transfers, budget transfers, invoices and final reports. Request cash drawdowns and complete monthly reconciliations for grants and contracts. Correspond with outside granting agencies and University Grants and Contracts department to verify billing details. Monitor accounts receivable balances. Company Name January 2007 to January 2014 Assistant Accountant City , State Full charge processing of all functions related to accounts receivable, accounts payable & purchasing, assists in year-end close out. Independently research records and prepare journal entries as necessary. Reconcile records and documents; record general ledger entries. Analyze accounting records for compliance with DCCCD procedures. Company Name January 2006 to January 2007 Accounting Clerk B City , State Examined, coded, verified, balanced, and reconciled various kinds of transactions, invoices and reports. Reconciled specific general ledger accounts and prepared adjusting journal entries as needed. Maintained spreadsheets and other related files and documents to record accounting transactions. Cash handling. Company Name June 2003 to January 2004 Accounting Instructor City , State Plan course instruction based on the approved syllabus/course outline provided to assure course content and learning objectives are met. Design, administer, and grade examinations to assess achievement of course objectives as identified in the syllabus and as approved by the Academic Dean. Schedule and post office hours to provide academic support to students, tutor if necessary, and provide other assistance as needed. Start classes on time, conduct classes for the full time period, and enforce any applicable campus administrative policies. Utilize a variety of teaching styles and methods to accommodate diverse learning styles of students. Company Name January 2003 to January 2004 Student Accounts Representative/Bookkeeper City , State Tracked and maintained student accounts throughout the collection process to ensure prompt payment of outstanding balances Advised students regarding their payment options and financial policies Provided customer service and answer student inquiries regarding their financial status Reviewed student payment plans for completeness and accuracy Posted student tuition and fees Issued system generated receipts Assisted in charging tuition and fees, as well as reviewing monthly earnings Updated appropriate tracking systems for timely billing and collections Processed forms related to student status changes in accordance with company policies and procedures Performed student account maintenance activities, including conducting account reviews, reconciling aging levels verifying account clearances, applying payments, monitoring collection activities, and updating accounts in compliance with established company AR management policies and procedures Responsible for billing third-party vendors for payment of student tuition and fees. Education Prairie View A & M University 2003 BBA : Accounting Accounting Prairie View TX
*Member: Phi Beta Lambda, Future Business Leaders of America University of North Texas 2013 BBA : Finance Finance Dallas TX University of North Texas 2015 MBA : Strategic Management Strategic Management Accomplishments Conducted a self-designed training class on Business Office Procedures; quarterly. Trained 3 co-workers on job functions. No Audit findings; 2012, 2013 & 2014. Skills Account Reconciliation, Accounting, Accounts Payable, Accounts Receivable, AR, Billing, Budget, Cash Handling, Closing, Coaching, Communication Skills, Contracts, Credit, Customer Service, Financial, Forms, General Ledger, General Ledger Acounts, Grants, Groupwise, Instructing, Mentoring, Merchandising, Microsoft Office, Outlook, Organizational Skills, Packaging, Policies, Pricing, Public Speaking, Purchasing, Receiving, Reconciling, Research, Spreadsheets, Team Player, Time Management, Year-End | ACCOUNTANT |
FINANCE CONTROLLER Summary Established goals and objectives, developed policies and procedures, recruited and trained staff, initiated and enhanced automated systems. Turned around "problem areas". Ensures compliance with and knowledge of governmental regulations and requirements. Defined and closely monitored short-and long-term goals and objectives for all departments. Excels at interacting with broad populations including senior management, staff, patients, and external auditors. Highly versatile, quickly masters' new roles, responsibilities, technologies, and environments. Initiate and spearheaded a special project resulting in measurable revenue growth; diffuses difficult situations with tact and ease. Skills Leadership/communication skills Product development Budgeting expertise Self-motivated Project management Small business development Client account management Customer-oriented Skills Account reconciliation, accounting, administrative, budget preparation, budget, closing, commercial lending, contract negotiations, contracts, Credit, client, delivery, Department of Health, direction, financing, financial, financial controls, financial operation, financial statements, forecasting, funds, general ledger, grants, Human Resources, HR, Director, managing, Mental Health, Office, outlook, organizational, payroll, P.C., personnel, quality, quality assurance, quality control, reporting, research, supervisor, tax planning, annual reports, year-end. Education Bachelor of Science 1996 New york institute of technology City , State , USA MBA : Finance 1998 New york institute of technology City , State , USA Experience Finance Controller 08/2010 to 09/2017 Company Name City , State Managed team 100 professionals. � Oversees accounting and financial activities � Managed all general ledger activity, reporting systems, GAAP standards� M onitored timely and accurate monthly, quarterly and year-end closing process � Prepared company forecasts and budget � Coordinated, monitored, and supported taxation requirements in compliance with and knowledge of governmental regulations and requirements � Managed and tracked the revenue of invested assets to ensure compliance with company policies and investment guidelines. Administrator 10/2008 to 09/2017 Company Name City , State Manage the 32-person Corporate Practice Group which specializes in the taxation and tax planning for corporations and sole proprietor-ships. Wrote comprehensive practice manual for payroll taxation practice. Analyzes financial statements of major corporations, large domestic and investment companies and broker/dealers to evaluate credit quality for commercial lending decisions. Prepare Credit Approval Summaries on client's financial position in light of current economic conditions and future business outlook. Direct and implementation of financial operation, budget preparation and administration, audit, taxation, monthly closing of books of record, account reconciliation, and journal entry adjustments. Prepares monthly, quarterly, and annual reports summarizing and forecasting business activities and financial position on income and expenses. Develops financial statements, analyzes business trends and daily operating costs. Manager of Finance 02/1997 to 12/2006 Company Name City , State Improved collections through the development of receivables performance measurement system to which project supervisor are held accountable. Upgraded the accounting department including personnel, job descriptions and financial controls to meet the requirements of a growing organization. Assisted external auditors in performing year-end audits. Monitored, reviewed and evaluated budget projections, grants / budget vs. actual day-to-day expenses, and provided advice on budgetary opportunities to address anticipated / projected shortfalls on an ongoing basis. Provided quality assurance audits to maintain process quality control plans. Assisted management in the development of long-term strategies and organizational implementation plans. Acted as lead on monthly budget projections and related research activities. Researched, developed, and implemented budgetary strategies designed to effectively and efficiently accomplish the hospital's mission. Worked as hospital / department liaison between the National Institute of Health (NIH), New York State Office of Mental Health (NYSOMH), New York City Department of Health and Mental Hygiene (NYCDMH), and private funded research contracts, training grants (NIH) T32 research related specific purpose funds. Controller 02/1990 to 12/1996 Company Name City , State Established line of credit used in financing working capital requirements. Implemented departmental budget vs. actual reporting system. Consolidated branch accounting operations resulting in staff reduction. Improved P.C.-based general ledger and Account Payable software to improve reporting. Submitted monthly financial statements to Board of Director (BOD). Supervised four (4) direct and fifteen (15) indirect reports. Served as point of contact while managing key relationship with New York City Department of Health and Mental Hygiene (NYCDMH), banks, hospitals, universities, and other establishments to support service contract delivery and administration. Assumed additional responsibilities as needed, including oversight of Human Resources (HR), front desk, administrative staff, and IT functions. Presided over facility expansion and acquisition projects with direction of financial and budget forecasting and analysis, cost approval, contract negotiations, and associated functions. | FINANCE |
TEACHER Professional Background Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications. Skill Highlights Understands mobility assistance needs Charting expertise Able to lift 50 pounds Understands medical procedures Trained in grooming and bathing assistance HIPAA compliance Strong work ethic Trained in catheter change and preparation General housekeeping ability Valid Pennsylvania driver's license Enthusiastic caregiver Feeding assistance specialist CPR/BLS certified Experienced in obtaining/charting vital signs Professional Experience Company Name City , State TEACHER 02/2015 to Current Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Routinely picked children up from school and activities. Created and implemented a developmentally appropriate curriculum that accommodated all learning styles. Familiarized parents with center's policies, regulations, fees and curriculum. Company Name City , State Certified Nursing Assistant 01/2016 to 03/2017 Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential. Company Name City , State Home Health Aide 05/2016 to 09/2017 Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with ADLs. Comforted patients and provided them with reassurance and encouragement. Company Name City , State HOUSEKEEPER 01/2012 to 12/2014 Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings. Requires working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required. Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily. Wet mop floors in all residents' rooms and bathrooms daily. Damp mop all corridor floors, lobby, dining areas,and others daily. Clean wash basins, mirrors, commodes, tubs, and showers daily. Check all vacant rooms daily to keep fresh. Clean all air vents. Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.). Wash windows as scheduled..Check entire area for spills, water, etc. periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services. Education and Training HIGH SCHOOL DIPLOMA 2009 Strawberry Mansion High School , City , State Entry Level Nurse Aide Program 2013 City , State Certifications CNA Licence-10/30/2015-/11/01/2017 Skills • Well versed with the standards of hygiene and sanitation • Demonstrated ability to perform duties in a busy environment • Strong interpersonal and communication skills • Good time management skills • Courteous with clients, residents and staf f • Sound ability to perform physically demanding chores • Willing to stretch existing working hours to accommodate work | TEACHER |
BUSINESS DEVELOPMENT MANAGER Summary Hard working and energetic management professional focused on customer satisfaction throughout all stages of the sales life cycle. Highlights Excellent communication skills Energetic Resolution-oriented Compelling leadership skills Exceptional multi-tasker Effective Retail Sales Manager Experience Business Development Manager September 2012 to March 2015 Company Name Resolve customer complaints regarding sales and service. Determine price schedules and discount rates. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Represent company at trade association meetings to promote products.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations. Administrative Assistant April 2008 to June 2012 Company Name － City , State Direct or coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Hire and terminate clerical and administrative personnel. Conduct classes to teach procedures to staff. Direct or coordinate the supportive services department of a business, agency, or organization. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Code documents according to company procedures. Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Perform personal bookkeeping services. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Calculate and prepare checks for utilities, taxes, and other payments. Prepare and process payroll information. Compare computer printouts to manually maintained journals to determine if they match. Reconcile records of bank transactions. Transfer details from separate journals to general ledgers or data processing sheets. Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Prepare purchase orders and expense reports. Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal. Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Maintain inventory records. Office Coordinator April 1998 to April 2008 Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages. Greet visitors and determine whether they should be given access to specific individuals. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments. Manage and maintain executives' schedules. Process payroll information. Set up and oversee administrative policies and procedures for offices or organizations. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. Interpret administrative and operating policies and procedures for employees. April 1992 to April 1998 Education Retail Management Purdue University － City , State , USA High School Diploma : College Preparation , May 1986 Bluffton High School － City , State , USA Graduated top 10% National Honor Society Skills 10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email, fax, filing, financial statements, general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets, multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing, | BUSINESS-DEVELOPMENT |
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