Repository: youtube-dl
Issue: Cannot download Viki Pass Plus Video
Labels: account-needed

<!--

######################################################################
  WARNING!
  IGNORING THE FOLLOWING TEMPLATE WILL RESULT IN ISSUE CLOSED AS INCOMPLETE
######################################################################

-->


## Checklist

<!--
Carefully read and work through this check list in order to prevent the most common mistakes and misuse of youtube-dl:
- First of, make sure you are using the latest version of youtube-dl. Run `youtube-dl --version` and ensure your version is 2019.09.01. If it's not, see https://yt-dl.org/update on how to update. Issues with outdated version will be REJECTED.
- Make sure that all provided video/audio/playlist URLs (if any) are alive and playable in a browser.
- Make sure that all URLs and arguments with special characters are properly quoted or escaped as explained in http://yt-dl.org/escape.
- Search the bugtracker for similar issues: http://yt-dl.org/search-issues. DO NOT post duplicates.
- Read bugs section in FAQ: http://yt-dl.org/reporting
- Finally, put x into all relevant boxes (like this [x])
-->

- [ X] I'm reporting a broken site support issue
- [ X] I've verified that I'm running youtube-dl version **2019.09.01**
- [ X] I've checked that all provided URLs are alive and playable in a browser
- [ X] I've checked that all URLs and arguments with special characters are properly quoted or escaped
- [ X] I've searched the bugtracker for similar bug reports including closed ones
- [ X] I've read bugs section in FAQ


## Verbose log

<!--
Provide the complete verbose output of youtube-dl that clearly demonstrates the problem.
Add the `-v` flag to your command line you run youtube-dl with (`youtube-dl -v <your command line>`), copy the WHOLE output and insert it below. It should look similar to this:
 [debug] System config: []
 [debug] User config: []
 [debug] Command-line args: [u'-v', u'http://www.youtube.com/watch?v=BaW_jenozKcj']
 [debug] Encodings: locale cp1251, fs mbcs, out cp866, pref cp1251
 [debug] youtube-dl version 2019.09.01
 [debug] Python version 2.7.11 - Windows-2003Server-5.2.3790-SP2
 [debug] exe versions: ffmpeg N-75573-g1d0487f, ffprobe N-75573-g1d0487f, rtmpdump 2.4
 [debug] Proxy map: {}
 <more lines>
-->

```
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: ['--username', 'PRIVATE', '--password', 'PRIVATE', '-
v', 'https://www.viki.com/videos/1155532v-issue-makers-episode-3']
[debug] Encodings: locale cp1252, fs mbcs, out cp437, pref cp1252
[debug] youtube-dl version 2019.09.01
[debug] Python version 3.4.4 (CPython) - Windows-2012ServerR2-6.3.9600
[debug] exe versions: ffmpeg N-72900-g178ba1f, ffprobe N-72900-g178ba1f, phantom
js 2.1.1
[debug] Proxy map: {}
[viki] Logging in
[viki] 1155532v: Downloading video JSON
[viki] 1155532v: Downloading video streams JSON
ERROR: No video formats found; please report this issue on https://yt-dl.org/bug
 . Make sure you are using the latest version; type  youtube-dl -U  to update. B
e sure to call youtube-dl with the --verbose flag and include its complete outpu
t.
Traceback (most recent call last):
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpbzyg5d
3a\build\youtube_dl\YoutubeDL.py", line 796, in extract_info
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpbzyg5d
3a\build\youtube_dl\extractor\common.py", line 530, in extract
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpbzyg5d
3a\build\youtube_dl\extractor\viki.py", line 319, in _real_extract
  File "C:\Users\dst\AppData\Roaming\Build archive\youtube-dl\ytdl-org\tmpbzyg5d
3a\build\youtube_dl\extractor\common.py", line 1327, in _sort_formats
youtube_dl.utils.ExtractorError: No video formats found; please report this issu
e on https://yt-dl.org/bug . Make sure you are using the latest version; type  y
outube-dl -U  to update. Be sure to call youtube-dl with the --verbose flag and
include its complete output.
```


## Description

<!--
Provide an explanation of your issue in an arbitrary form. Please make sure the description is worded well enough to be understood, see https://github.com/ytdl-org/youtube-dl#is-the-description-of-the-issue-itself-sufficient. Provide any additional information, suggested solution and as much context and examples as possible.
If work on your issue requires account credentials please provide them or explain how one can obtain them.
-->

My Viki account subscription is already Viki Pass Plus but still cannot download video that is available for Viki Pass Plus subscribers.
Example video:
`https://www.viki.com/videos/1155532v-issue-makers-episode-3`

After investigated, i see this API function responds "{}" (there is not stream info/url)
`GET /v4/videos/VIDEO_ID/streams.json`

I don't have any idea to solve this issue, hope you guys can help me to find another way to download these videos.

Thank you so much!