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<s>### Instruction: Hi, My m15 R7 (really a 6 components) went into a video BSOD. After that it didn't boot. Turn it off and when turned back on I got 3 red 1 blue flash on power button. Any help? ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Support for Alienware m15 R7 Service Manual System-diagnostic lights says 3,1 = RTC power failure. How to Reset Real Time Clock (RTC) to Recover Your Dell Laptop | Dell US. Please clarify "really a 6 components". </s>

<s>### Instruction: Hello everyone, Don¡¯t know what display is better on the Alienware x16 R1, the 165Hz sRGB or 240Hz DCI-P3. I was just about to place an order and I am stumped. Thanks ### Response: Invesigate the games you plan to run as to what resolution is suggested. Also realize that for routine work, many apps don't play nicely with ultra-high resolution screens. No one can give you a definitive answer -- you need to check into the suggested settings for the applications you want to run. My take is that anything needing a 240 Hz screen in the gaming realm is better run on a desktop system -- there are just too many compromises in a mobile gaming system at that level of required performance. </s>

<s>### Instruction: I've a DELL G15 5525 Ryzen 5 6600H RTX3050 laptop with a 56WHr battery pack. At this moment the battery is just sufficient for me, and I have to take my laptop to my college every day and surely after some time as the battery health with decline and my battery will degrade, I will stop getting enough battery backup to meet my daily day to day needs. So, I am thinking to get my battery replaced with 86Whr one which comes standard with the higher, more expensive models of the same G15 lineup. So, I want to know if it's even possible to put 86Whr battery in place of my standard 56Whr battery in the G15 5525 model. ### Response: The system can take either battery, so it will auto-adjust. Any installation is up to you (or you will need to hire a shop to do the work); Dell does not cover post-purchase upgrades. </s>

<s>### Instruction: This question is for a dell xps 2015 that served me well as a young grad. Great performance, good definition on the display, decent battery life. I recently dropped it when lounging in my bed and a piece of the charging port snapped clean off - total human error, but I¡¯m hoping it will be an easy fix. However, just spoke with dell support, and apparently it¡¯s a motherboard issue (seems that the charging port connects all the way to the motherboard - is that true?). The initial estimate was quite good, sounds like there wouldn¡¯t be any data loss, but Im giving myself a 24 hour window to do my own due diligence in case there¡¯s an easier way. Does anyone know A) if there¡¯s an easier fix for the charging port that the team may have overlooked, B) how likely it is with the xps 13 that there will be data loss by replacing the motherboard? Thanks in advance. ### Response: Or is that not accurate for the XPS series? As I said in my first post, you cannot make blanket statements covering the entire series. There are dozens of models in that series that differ considerably. You're in luck: both the SSD and the charging jack are removable and replaceable. It's possible that there could also be damage to the board, in which case just replacing the charging jack won't be sufficient. Before handing your laptop to a repair shop, I would remove the drive and backup your data. If Dell will do the repairs, they may want a drive installed, so you could wipe it after backing up your data, and then reinstall the drive. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Greetings, I need to replace my keyboard. Now, the place www.parts-people.com is out of stock for OEM keyboards. I did a search and could only find "Genuine" Dell keyboard. Is it save to purchase a non OEM product? Thanks, Matt ### Response: Absolutely. There is nothing in a Dell keyboard that makes it only compatible with Dell systems. I have had a number of Dell systems with 3rd party keyboards and never had a problem. In addition those Dell keyboards are made for Dell by major manufacturers and in many case are rebranded with the Dell name.</s>

<s>### Instruction: Greetings, I pulled out the spacebar just to clean it off because it was sticking a bit. Now, I tried to re-attach it but it's not in the correct way. I made a video clip of it but there is not way to attach it to this message. Are there instructions on how to attach a spacebar on this machine, or a video? Thank you, ### Response: You can't buy individual keyboard parts from Dell, and it's unlikely anyone else will have them, either. If you're in the USA, parts-people.com has only OEM keyboards and their prices are reasonable. </s>

<s>### Instruction: Hi i have a Dell G5 SE 5505 laptop. I thought of upgrading my storage. But in the user manual (online) it shows that it can support only 1TB of storage and there are 2 slots. I thought of buying 2 2TB SSD. Will it support till 4Tb of storage. Or only maximize 1TB per slot. ### Response: This has been confusing users for years. Dell only lists SSD as compatible which they have actually tested but is in no means the maximum compatible. You can go all the way up to 4TB. For example Crucial here lists up to and including 4TB as compatible.</s>

<s>### Instruction: I have an Inspiron 15 3511 that I got in August 2021 that came with a loose hinge. Less than 4 months after I got it, the other hinge became loose, and when I tried to open it one time, the lower frame ripped out, causing it to be unopenable without severe damage. I got it fixed under warranty, but less than a week later one of the hinges became loose. I didn't worry about it to much at the time because I just had it fixed. Yesterday, I tried to open the computer again and the same frame-rip problem occurred. I no longer have warranty but I feel that it was never completely fixed the first time. Is there anything I can do, anyone I can talk to, about getting it fixed for real this time without having to send it in an wait for two weeks? [IMAGE] ### Response: Unfortunately there will be a charge as the unit is out of the warranty period. This Dell post has more information.</s>

<s>### Instruction: Hey What gen nvme is the latitude 3510 compatible with? Read some dell documentation that says gen 3 and some sights like Crucial state gen 4. ### Response: Dell's specifications state that it supports PCIe NVMe 3x4. Note that Crucial does not say that the laptop supports Gen 4, only that you can use either Gen 3 or Gen 4 drives in it. However, a Gen 4 drive will run at Gen 3 speeds. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: I currently have an Inspiron laptop around five years old and the AC power adaptor is rated at 45W. I am looking to purchase a Precision laptop replacement but shocked to discover the rating has shot up to 130W. I also notice the new Inspiron laptops are now sold with a 130W adaptor. What has happened? As a rule I always keep my laptop plugged in and this becomes a necessity when the battery eventually gives out after a few years. A couple of years ago I would not have baulked at this but electricity is expensive now! ### Response: You say manufacturers use more power hungry components but these are laptops that run off a battery; the adapter is simply keeping the battery topped up. A higher rate of battery drain, caused by more power-hungry components, requires a higher-wattage AC adapter to maintain a charge and/or charge the battery while the system is running. And I cannot see much difference between the Inspiron spec from five years ago and now. Inspiron comprises many models with a range of component options. And, there is the G-series of gaming laptops. Do you know whether these adaptors reduce their power consumption when the battery is fully charged? I don't know. Certainly this sort of claim needs to be called out - [URL]#:~:text=and%20in%20the%20energy%20intensity%20of%20our%20products There is a lot of corporate greenwashing in the computer industry.</s>

<s>### Instruction: laptop works normally with web browser but when I boot up to games it starts to stutter and then game crashes and everything starts to stutter until I restart the laptop ran benchmarks on it and CPU tempters where over 75. Reinstall software intel, NVIDIA, windows 11, and Bios that dell proves and nothing changes specs: 12th Gen Intel(R) Core(TM) i7-12700H 16 GB, 2x8 GB, DDR4, 4800 MHz NVIDIA¢ç GeForce RTX 3060 6GB GDDR6 1 TB M.2 PCIe NVMe Solid State Drive ### Response: I have similar problem with 5515, disable TPM works to me</s>

<s>### Instruction: My G5 only came with 512GB hard drive installed. I am unsure what type of storage I can install install as a second drive? Thanks ### Response: See here for the storage options on that model.</s>

<s>### Instruction: If I plug in the charger with the laptop closed the charger light goes on and much later I open the lid the the light on the charger goes out but the battery has been charged. But if I leave the lid open the battery slowly goes down. And the little plug on the battery icon, (indicating that it is plugged in) is not there. new power adapter new battery Any ideas ### Response: When asking for help, you should always state the exact model of computer. There is likely a fault with at least one of three items: It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit. Hold F2 while booting, to enter BIOS. See if the AC adapter is recognized. Try another genuine Dell AC adapter of at least the same wattage/amperage. If that second Dell AC adapter works, then the fault is likely with your AC adapter. If it doesn't work, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops. If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard. Also, it's worth trying a reset: There is a centre pin in the adapter's plug (the end that connects to your laptop's jack/port). If that centre pin is broken or bent, then that is the cause. If it's bent, you could try gently to straighten it. If it's not bent, clean out the connector with Q-tip and 99% alcohol, and do the same to the jack. Try slightly moving/jiggling the plug in the jack: if the light goes out or charging stops, then the problem is the charging jack or the pin in the plug. Run Dell Diagnostics:Press and hold F12 while booting to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run extended tests.</s>

<s>### Instruction: My Dell Studio XPS 1645 laptop is not displaying anything on the main screen or 2nd screen and is also flashing the caps lock and all the volume lights. Also, the keys are lit up while the PC is obviously not booting to Windows because of the simple fact that the computer immediately turns off the second I press the power button. Does anyone have any ideas what could be happening? ### Response: Flashing caps lock (older systems) is usually a memory problem. While proceeding with the good instructions provided in the other reply, also remove and replace the memory modules while you have the battery out and the power disconnected. That may solve the issue. If it doesn't, and you have two modules, try one module at a time in each slot. If one module halts POST in both slots, it's bad -- replace it. If both modules halt POST in one slot, the slot is bad, making the system a candidate for replacement; it won't be worth replacing a mainboard in a system this old. </s>

<s>### Instruction: So I have been using this X14 for some months now and I have been having issues using WiFi. I have an Apple Airport Extreme router and it sends 2.4GHz and 5GHz on demand to any device connected but somehow on this laptop it just did not work at all. I got another router which sends these frequencies separately and 5GHz connection just connects and says there is no internet. I use the 5GHz connection on my phone, iPad and my girlfriends phones are connected to it - it works fine. I don't understand what is the problem? Is WiFi card faulty? I updated the drivers, ran hardware and software scans for any errors/issues. I even tried deleting drivers and reinstalling them, did not work. Is there anyone who can even direct me what to do? I don't want to return this laptop as it is my only computer at the moment and I use it daily. I am even willing to change the WiFi card myself if it comes to it. P.S. 2.4GHz seems to work fine even though speeds are over 50% slower. ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Support for Alienware x14 (R1) Drivers & Downloads includes the 14 Feb 2023 driver for Killer 1690/1675/1650 Wi-Fi Controller Driver version 33.22.1182, A33. Using the Microsoft Tool* to Fix Intel¢ç Killer¢â Performance.... The Intel¢ç Driver & Support Assistant will identify your products and get driver and software updates for most of your Intel hardware, including Killer NETWORKING AND I/O. I have separated the combined 2.4 and 5.0 GHz Hub wireless signals and updated the Alienware x14 (R1) notebook Killer drivers to work with both 2.4 and 5.0 GHz wireless signals. </s>

<s>### Instruction: My Dell 17" 7786 2 in 1 HD is starting to present some faliure and I want to upgrade to a larger SSD. I have 2x new Sandisk Ultra II SSD ( 1x 1TB and 1x500Gb) I would like to save everything right the way it is, recovery partition too... mantain support assist and all other dell stuffs that helps. So i boot my system with f12 and start "Support Assist OS recovery".. i choose to CLONE the entire SSD to the new SSD 1tTB using an external USB SSD DEVICE and i simply press - CONTINUE. So the process start and it goes with success for like 20 or 30 minutes. Since the external usb is 3.0 transfer speed is not so fast, but everytime i GET an "UNEXPECTED ERROR" and clone never complete. I have tried with the other Sandisk Utra 500Gb and got the same problem I've tried to use also macrium free SSD clone and also got a failure. I don't know how I will be able to clone this DELL 7786 HD to a new SSD ### Response: Since you stated that the old drive is showing signs of failure and you are trying to clone it to the new SSD, it is possible the process is not completing because there are unreadable sectors on the old drive. Have you tried to create an image of the old drive and then restore that image to the new drive?</s>

<s>### Instruction: I wanted to know the crucial ram- ddr5 5600mhz ram is compactible with Dell g15 5520 model as the website states that it is compactible with 4800mhz. But the crucial site says 5600mhz is compactible : Crucial 16GB DDR5-5600 SODIMM | CT16G56C46S5 | Crucial IN ### Response: Crucial guarantees compatibility, so it will work -- but if you're expecting it to run at 5600 MHz, it won't; it will downclock. </s>

<s>### Instruction: Just got my new 2023 Dell XPS 15 9530. After speaking to the sales team and reviewing the related service manual, I decided against buying a larger size SSD directly from Dell. Both the sales team and service manual stated that I can add a second SSD drive myself. This would allow me to buy a larger capacity drive at a lower cost, with probably better performance too. I decided to buy a Western Digital 2TB SN850X without the heatsink. However, when I open the case I noticed that the second SSD slot did not provide a thermal bracket nor a retaining screw. I should be able to find a suitable M2x3 screw from an electronics store. However, what do I do about the missing thermal bracket? Can I use the WD SN850X SSD without the thermal bracket for the short/long term? Can I add an after market thermal paste/heatsink? Is a heatsink necessary? In the meantime I¡¯m waiting to here back from the Dell sales team but have no idea what the cost for the thermal bracket is or its availability here in Australia. ### Response: Try this part available at Amazon, I believe it is the correct fir for SSD #2.</s>

<s>### Instruction: I have an Inspiron 7501. It is designed for a 130 watts power supply. Can I use a 140 watts usb c power supply instead? Many thanks! ### Response: Not from a third party, no. There's a limit of 60 or 90W with a third party USB-C adapter. You need an OEM Dell adapter for the full 130W supply. </s>

<s>### Instruction: I bought 2, out of warranty Dell Latitude 5500 laptops from a company that had gone out of business for my kids to use for school work. The battery on my son's laptop seemed to be dying and got to the point where he could only use the laptop while it was plugged in. Recently, however, it has stopped powering on at all. The orange/yellow light on the front bezel comes on for as long as you hold down the power button, but the laptop doesn't actually do any normal startup procedures--no fans, other lights or post beeps. I tried using my son's power adapter on my daughter's laptop and it worked. I then tried using my daughter's power adapter on my son's laptop and got the same response (orange/yellow on the front bezel stays on solid for as long as you hold the power button down, but then goes out as soon as you let go of the button), so I don't believe the issue it the power cord/adapter. I did notice that the DC jack on my son's laptop appeared to be damaged (it was missing the plastic piece that surrounds the metal prongs). I ordered a replacement DC power jack and performed the swap myself. However, this does not seem to have resolved the issue. Since I had the laptop open and the battery disconnected during the DC power port swap, I took the opportunity to try to reset the laptop by holding the power button down for 30 seconds while I had the laptop unplugged and the battery out. I then put the battery back in, put the bottom cover back on and tried to power it up again. I got the same result (orange/yellow on the front bezel stays on solid for as long as you hold the power button down, but then goes out as soon as you let go of the button). Any thoughts on what else I might try to get my son's laptop up and running again? Thank you,Z ### Response: Unplug the system and disconnect the battery from the mainboard. Then hold the power button for 30 sec. Remove and reinstall the memory module(s) and the storage drive. Verify that the LED on the DC side of the adapter is ON before you plug in the notebook end. If it is not, replace it. If it is, connect it to the system with the battery disconnected. If the system powers up, you're set. If not, replace the system board. </s>

<s>### Instruction: I'm trying to upgrade 16 GB of RAM(8GBx2, MTA8ATF2G64HZ-3G2E2) to 64 GB (2x32GB, KF432S20IBK2/64), but the new RAM is not detected. Any idea what is the matter? Is there a tool to check compatibility? ### Response: Yes, Kingston does have a configurator -- but the high performance gaming RAM you've purchased will never work with your system. It's designed for gaming systems that have the ability to adjust memory timing, which your XPS does not have. If you're going to buy Kingston again, here's the RAM they certify to work with your system. [URL] Crucial also has a memory configurator that will result in guaranteed to work memory. </s>

<s>### Instruction: Replacing a TB16 with WD22TB4. For reasons too mudane to detail, it would be immensely more convenient to plug 240W power supply currently attached to TB16 in the new WD22TB4, instead of installing the 180W power supply that came with the new dock. Is it safe and effective to do so. Have found nothing online that addresses this. ### Response: Higher power rating is fine -- the system will only draw as much power as it needs. </s>

<s>### Instruction: hey, I'm planning to buy a New SSD , Samsung 990 pro, for my dell inspiron 7567 laptop. i'm not sure if my laptop will be able to support it or not. please help. thank you. ### Response: Yes, it will. You may use any size all the way up to 4 TB. Here are some compatible Crucial drives, but you may choose any brand including the Samsung. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: How to disable CAPS LOCK on-screen notification on Alienware m15 R6? ### Response: Try this suggestion from Bing search: To disable the Caps Lock on-screen notification on your Alienware m15 R6, you can try the following steps: And this from Appuals page here.</s>

<s>### Instruction: I started to upgrade my system a while back and got some great advice, but wasn¡¯t able to complete it at that time. That was a couple of years ago so I wanted to ask for thoughts and suggestions for upgrades now sense a lot of time has passed and technical terms. I have already purchased and I am trying to upgrade my RAM to 32 MB. It won¡¯t boot whenever I try to use the 32 MB but I have a different post on this problem. It won¡¯t boot whenever I try to use the 32 MB but I have a different post on this problem. I also noticed that neither of my hard drives are showing up in my task manager, but they do show up in other areas. I am not sure if I have settings wrong within bios, or the computer itself. I do know that both discs are pretty small compared to today¡¯s specs. in my task manager, but they do show up in other areas. I am not sure if I have settings wrong within bios, or the computer itself. I do know that both discs are pretty small compared to today¡¯s specs. I would appreciate any thoughts on ways to upgrade and improve this gaming laptop. ### Response: Hi [NAME] thank you for sharing update. The virus infection could have come from surfing the internet, opening email, etc. The free Malwarebytes is good at removing infections. Free Antivirus 2023 | 100% Free & Easy Install | Malware Removal (malwarebytes.com). Show hidden files, folders and drives so that Malwarebytes can detect and clean them. [IMAGE] The OS (C:) boot drive should always have plenty of spare room to get the full version of the Windows operating system and to allow all gaming temporary files to quickly unpack, run and be removed. The BIOS/UEFI also provides fast boot and the Dell SupportAssist application keeps your system running at its best. For graphic intensive games, the 2TB Samsung SSD is recommended. You will see the performance difference. Store all personal and other files on the separate (D:) DATA drive. If not creating clone (copy) of your OS (C:) boot drive onto larger SSD, you can create new Windows x64 drive and Microsoft will automatically reinstate licence for your existing operating system. My Alienware 17 R5 Home x64 licence was updated to Professional by getting cheap new licence from eBay. </s>

<s>### Instruction: I attempted to upgrade my ram from 2x8 (16 total) to 2x16 (32 total). Every time I try to reboot, it will not complete a windows boot. Memory purchased is Crucial 2x16 DDR4 3200 SODIMM (I did a lot of research and it seemed this was the most compatible. I checked my computers max memory and it looks to be 32gig (I will try to attach pic of results). First install: Computer booted to start and showed Bios warning "The amount of system memory has change. If you did not change your memory.. To resolve this issue, try to reseat the memory". Since I had changed the amount, I told it to continue. It went as far as to load the windows log screen but froze there. I waited a while then powered down and tried again. I repeated this about 3 times and each time the booted a little less in distance until it simply didn't move past black screen at start (only new it was on because of backlights). I put old memory back in and did more research. Started testing. I put one of old and one of new sticks in to test compatibility. It booted fine with old 8 and new 16 for a total of 24 (specs showed all 24 in task manager. I read suggestions on clearing the CMOS by removing all power from computer, unplugging battery, putting both new sticks in again, press and hold power for 15 seconds and then restart everything. Still nothing but black screen with backlights. I sure would like to have some other ideas if anyone has them. I did wait over 5 minutes to see if it would ever boot and it didn't. It currently has one old and one new for a total of 24 now (so I assume this means the new crucial sticks are compatible or it wouldn't be working with the one 16kb. ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Support for Alienware 17 R4 Memory does not include 3200 MHz speed. [IMAGE] Crucial System Advisor database does not include include 3200 MHz speed and recommends Crucial 32GB Kit (2 x 16GB) DDR4 2400 MHz SODIMM. Alienware 17 R4 | Memory RAM & SSD Upgrades | Crucial.com. Crucial will accept return of their 3200 MHz RAM Memory so that the 32GB Kit (2 x 16GB) 2400 MHz can be purchased. </s>

<s>### Instruction: The battery is dead. Charger light not on. Unplug charger cords then back in, charger light comes on, measures 12 volts. Plug back into computer charger light goes out when I open laptop lid. Bought new charger. Computer came on. Lasted 5 min. then died. Charger light out, unplug, put them back in,charger light goes on. Plug into computer, charger light on, open lid light goes out. No power. Any ideas? ### Response: There's a short circuit in the system somewhere. Check the USB ports for bent pins -- failing that, it's time for either a new system or a replacement system board (the latter may argue for the former, given the cost and age of the system). </s>

<s>### Instruction: Hi, I have noted that the memory clock in my Alienware m15 R6 is always running at 100%, is it normal? It doesn't matter if I'm not running any program, it is always working at 100%. ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. It is normal for Memory Clock: DRAM frequency to always run at 100%. </s>

<s>### Instruction: anybody knows if this model dell active pen PN771M is suitable to use with XPS 13 7390 2in1 ? I saw this dell active pen PN771M in Dell retail store which comes together with the new Inspiron 13 2in1 model. The design of this pen is very easy to write and draw compared to PN579X. Can see the pen from the link below. It is very nice and lightweight. [URL]#carousel-example-with-caption ### Response: It doesn't appear on the list of active pens supported by the 7390 2-in-1. Given that this model is older than the pen, that may be why -- or it may not be compatible. Your best bet is to call Dell and ask, but my educated guess is that it's not supported.</s>

<s>### Instruction: Hi, Is 1TB the biggest NVME drive for G5 15 5500? Or will a 2TB work? I think I read that 1TB is the max, but for a laptop that's not that old, I assumed it would accept more? Regards James ### Response: 2 TB will work. You may go all the way to 4 TB, if you wish. Here are drives that Crucial guarantees compatible with your system, though you may buy any brand you want. Dell's maximum memory and storage specifications are published at the time of system design, based on what they tested. It's not a limitation, so don't take it as gospel. Technology evolves, and often larger RAM sticks and larger drives become available after Dell publishes the specs, and Dell does not generally go back to revise the maximum specs. So, Dell's specs should not be interpreted as limitations or maximums. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hi, I am using a Dell Latitude 5520 laptop. I have previously been able to connect this to my Dell WD19 dock without issue. I changed my monitors to 2 x Dell P2422H monitors yesterday. Since changing these monitors, my Dock will not connect to my laptop. When I connect it to my laptop, I hear the fan in the dock run. The light on the USB-C connector lights up, the laptop attempts to connect to the dock but then the dock just disconnects. - My BIOS is up to date. - My drivers are up to date. I have verified this via Dell Command Update. - The monitors are working fine as I am connected via HDMI now. - The dock is also working as it powers up when connected to the AC. - The dock is also powering the monitors as they start up once connected to the dock. - I have tried draining the dock of all flea power but this has not worked. - I have tried this dock on several laptops but the same outcome. - I have also tried a second dock but get the same outcome. I believe that when installing the P2422H monitors there has been a conflicting driver installed or else there are drivers missing. Would anyone have any suggestions? Regards ### Response: This looks to have been resolved. I believe this may have been something to do with power surge via the extension lead I was using. I had the monitors and the dock plugged into the same extension lead. This is a Power Surge protect lead. Checking on this again today, I plugged the dock into a different socket. It worked fine and connected to my laptop. When I plugged it back into the Power Surge extension lead, it failed again. Since plugging this into a different socket, it has worked again on all laptops.</s>

<s>### Instruction: Want to know which SSD will be compatible for the device, Dell Inspiron 3583 (8GB RAM, 1TB HDD, Intel 8th Gen Core i5, 2GB AMD Graphics). ### Response: You can use either a 2.5" SATA SSD or a PCIe NVMe M.2 SSD. This page at Crucial has examples.</s>

<s>### Instruction: I am interested in purchasing a 5620 which already comes with a 1TB SSD. Can an additional SSD be added? If so, what are the best options? ### Response: Dell's specifications for the 5620 with NVIDIA GeForce RTX 2050 and 5620 with NVIDIA GeForce MX570/570A state that the system supports only a single drive. You are not limited to 1 TB. You may replace that drive with a larger drive, all the way up to 4 TB. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hi, I recently remembered i have a old laptop.(Dell vostro 1014) Then, i opened it. And, due to some reasons i thought of reinstalling windows. But, i tried to find my coa sticker udnerside of my laptop and in the battery compartment. But i didnt found. (It is not erased) (I have oem licensed genuine windows) Can ya"ll help me find it? Thanks, Mark halland ### Response: If Windows still loads, you can use a keyfinder to locate the license key. [URL] Otherwise, if the key label is missing, you're out of luck. There is no record of it with Dell (and the version of Windows shipped with the system will be obsolete anyway). </s>

<s>### Instruction: Can i use a NVIDIA rtx 3070 as external GPU for my latitude 9420? (I need better rendering experience) ### Response: Since the system has Thunderbolt support, it is possible. You'll want an external monitor for performance reasons (backfeeding the signal to the internal screen will appreciably hamstring the GPU performance). Since Dell doesn't support external GPUs on this model, search around for a combination of GPU and eGPU that works with Latitude systems. </s>

<s>### Instruction: I am unable to connect the DELL LCD monitor from the DP port to my HP Laptop with HDMI port. The Dell monitor has DP, VGA, DVI-I. The laptop has only an HDMI out port and USB port. I have used a DP to HDMI adapter and get the message: There is no signal from your computer. Press any key on the key board (which I have done) or move the mouse to wake it up (done). If there is no display, press the monitor button now to select the correct input source on the On screen display menu (done). No success. [IMAGE][IMAGE][IMAGE][IMAGE][IMAGE][IMAGE] ### Response: The solution to this problem: I used the HDMI port on my laptop and connected it to the DVI-D port on the Dell monitor, which works now.</s>

<s>### Instruction: I have 2 monitors hooked up to Latitude 5410 via WD19S docking station. 1st monitor is 4K, 2nd monitor is FHD. When I hook up only the 4K, it works fine. When I add the 2nd monitor, all displays go to FHD. Display 1: Internal Display Display 2: DELL E2216H (via DP) Display 3: DELL S2721QS (via HDMI) ### Response: From which spec-page do you take the info, that 2x 4K is supported. [URL]</s>

<s>### Instruction: Hi, I am receiving errors that memory integrity is off in the Core Isolation settings of device security. When I click "review incompatible drivers", none are listed. Device manager is showing no conflicts. Latest Windows updates installed, have run Support assist but no updates pending. How do you resolve this? It's been doing it for several weeks and I think appeared after a Windows update? Device name XPS 15-9520Processor 12th Gen Intel Core i9-12900HK 2.50 GHzInstalled RAM 16.0 GB (15.7 GB usable)Device ID E9143334-3CDA-455E-877B-8FBB5268B3A0Product ID 00355-62662-32202-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this displayEdition Windows 11 ProVersion 22H2Installed on ?21/?09/?2022OS build 22621.1778Experience Windows Feature Experience Pack 1000.22642.1000.0 ### Response: The problem was fixed by turning on Microsoft Vulnerable Driver Blocklist. Dell support couldn't help so I spoke to Microsoft who say you can have the blocklist or the core isolation but not both. For some odd reason both had been turned off and this flagged the error but with the blocklist now on, the core isolation won't switch on. Maybe they should say that in the control panel? Anyway fixed now.</s>

<s>### Instruction: I got my laptop less than 2 months ago and from the beginning I noticed the fan being very noisy for no reason (always noisy while gaming, sometimes noisy while idle). Unfortunately, I was too busy to return the laptop during the 30 day period so now I am stuck with a defective machine that was very expensive, which is very frustrating. Today, I finally decided to call support and face the issue. Now, after almost 1 hour with a technician on the phone, the problem was not solved and a visit was scheduled for parts to be replaced. Am I the only unlucky person to have this experience with an Alienware x14 R1 and if anyone has had the same issue how was it resolved? Thanks and sorry if my message was not as positive or neutral, I am just very disappointed. ### Response: Unfortunately no. But I can share what happened: basically dell customer services and technicians just escalated the fan issue into a keyboard issue without even solving the fan issue. Then, I complained about this experience in some of Dell social media and then they messaged me and quickly arranged that my laptop be replaced by a new one. However, it was replaced by the same model, same specs. Guess what? Still noisy. So I assume that this model is indeed just very noisy which surprises me to think that Dell would sell something with this performance. All the technicians that came over, all of them agreed that the fan noise was way too much. Not one of them said: "this model is actually noisy, unfortunately nothing can be done". So I basically gave up and I'll stick to the bad decision of buying this laptop and unfortunately I'll avoid this brand for my next laptop purchase. I have always been a Dell costumer, in Canada, and in my home country. So it's very disappointing. The whole experience </s>

<s>### Instruction: Hie im using a dell latitude E6440 and the battery in not working and it says this battery is not available for use. The pc is working perfectly when connected to ac power ### Response: That laptop is ten years old. How old is the battery? Even if it's a replacement battery, it may be failing. Test the battery: Open an Administrator CMD prompt (CMD, run as Administrator).Paste this command, and then press Enter:powercfg /batteryreport That will show a figure for the designed battery capacity (when new) and the current ("full charge") capacity. Also, run Dell Diagnostics:Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold (or repeatedly press) F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run the extended tests.</s>

<s>### Instruction: I'm using the HDMI cable that came with the S3422DWG with my laptop Dell Precision 5770 using an Anker dongle. I can't go higher than 1920x1080 when choosing from Windows 10 settings. I've tried to update the driver and installed DDM (Dell Display Manager) from Dell's website. No luck! ### Response: It's fixed. Used a Dell adapter instead which supports higher resolution.</s>

<s>### Instruction: Hi everyone, I just found out that there is an Alienware m18 R1 and an R2 model? Is the R2 model newer? I'm confused by Dell revision #'s. Thanks, Stefos1 ### Response: [NAME] there is no m18 R2, yet. There are two versions for the R1 though with options for Intel or AMD. I'd expect an R2 once the next generation CPU's and GPU's are available for laptops but that won't be for some time. There was the M18x R1 and M18x R2 but these were released back in 2011 and 2012. It can be confusing if you haven't followed the product lines as they have been released over the years. See the link below which will help you out. [URL]#M29652 </s>

<s>### Instruction: Hello, Recently I've been having audio issues with my x15 R1. After booting windows the sound would disappear after a minute or two with no indication on screen or the taskbar that anything was wrong. The audio would come on again if I went into the audio settings and raised and lowered the volume a few times but would disappear again after a minute. The speakers work fine as I checked them in the boot diagnostics. I decided to uninstall the Realtek driver and restart and once I logged back in the audio was working perfectly, well, until windows decided to reinstall the bad driver again and since I'm on Windows 11 Home windows just keeps reinstalling the bad driver so I am stuck in this uninstalling/reinstalling cycle just to have my sound working. The bad driver is version 6.0.9388.1 which is the latest according to windows update. How do I solve this? Thanks in advance. ### Response: Yes I did. I completely uninstalled the driver from Windows, restarted and installed the old driver from my laptop¡¯s driver page and now windows update no longer wants to download the new driver. So far so good. </s>

<s>### Instruction: I had this same problem and tried everything. In the end all I had to do was turn off the mouse from the switch underneath and turn it back on. I forgot about the switch and finally just stumbled upon it and it worked. ### Response: WOW, lol. I have tried everything to get the led back on. It worked once after an uninstall and reinstall then went off again. Should have known, turn it off and back on again. The switch underneath worked right away, thanks.</s>

<s>### Instruction: Hello! I've been trying to setup my new m17 R5 for multi-screen gaming. I've had it for about a week. Based on the specifications I have, I should have AMD Eyefinity available to do this but the option does not come up in Adrenalin? All my drivers are updated and my 3 monitors are connected through DisplayPort and a HP docking station. [IMAGE][IMAGE] Browsing for solutions in Reddit and AMD forums I found the EyefinityPro.exe tool - however when I run it it says I do not have the appropriate hardware? I'm running Ryzen 9 6900HX and Radeon RX 6850M XT - I should be able to run multi-screen gaming right? Am I missing something? [IMAGE] Thanks in advance! ### Response: i did try, unfortunately it did not help. i ended up reaching out to amd support and was told that eyefinity is not supported on mobile graphics cards... bummer i found some workarounds: running the games and apps in windowed mode</s>

<s>### Instruction: My laptop was not charging and displayed a warning that it wasn't getting enough power. In the BIOS it does detect the charger but only at 5W, instead of the 130W of charge. I have had the laptop for over a year with no problems. I have tried to update the BIOS, reset the BIOS settings (with and without the charger connected) and no luck. Dell Update says there are no updates to be had, and I have tried uninstalling and reinstalling Dell Power Manager. There is no visible damage to the charger cable and the charging light is on. I have used Device Manager and uninstalled then reinstalled the battery options. Any help would be greatly appreciated! ### Response: I realised I had messed something up in the registry editor when trying to get rid of the notification indicating slow charging on the battery icon - resetting my changes there fixed the problem.</s>

<s>### Instruction: How do I add custom resolution on this laptop? There is no Intel Control Center. Windows 11. ### Response: Ok I have found a tool that does that: [URL] Works like a charm!</s>

<s>### Instruction: latitude e6430, windows 10. I have a problem with headphones playback. I connect them through the usb port (I can't through 3.5 mm because it is broken), they glow, and besides the usb port is working (if a mouse is connected to it, then it works). There is simply no sound in the headphones, the sound from the video is played through the speakers. Everything seems to be fine with the drivers, the usual high definition audio speakers. In the sound settings, the output can only be switched to speakers, headphones are not available. I already installed the realtek 2019 driver(not help) and looked to see if there were any missing audio in the drivers - dont have any missing. ### Response: solved </s>

<s>### Instruction: My laptop is XPS 13 2018 and a while ago it started to go to hibernation mode suddenly after minutes of turning on the laptop with no errors at all. I tried to look for a solution for this problem and i found that i might need to download Intel Dynamic Platform and Thermal Framework driver to 8.2.11000.2996, A04 and i did. However, nothing changed and my laptop still has the same problem and for this reason I can¡¯t use my laptop properly. Any advice? ### Response: Use a free app like HWMonitor or Core Temp to monitor internal temperatures. It's possible that your laptop is overheating and shutting down because of that. As it's four or five years old, the thermal compound may be drying out and cannot adequately transfer heat away from the processor, and there may be a lot of dust inside the laptop and maybe inside the fan and heat fins. So, your laptop is unable to adequately cool itself. That will cause the processor to throttle (slow down). You might consider an internal cleaning. Open it up to clean out dust. Disassemble the fan to clean out dust and fluff. I found a fair bit in two laptops I worked on recently. Remove the heat sink, remove the old thermal compound and apply new thermal compound before reinstalling the heat sink. While you're in there, replace the CMOS battery.BIOS settings and date/time can't be saved without a functioning CMOS battery. Heat and ventilation are issues with pretty well all modern thin laptops. Always use the laptop on a hard surface, never on a bed, couch, pillow, etc. You might want to do what I did: I took a strip of lumber, about 3.5 cm. wide x 2 cm. high (1.5" x 3/4"}, and the length equal to the width of my laptop. I routed out two notches to accommodate the laptop's rear feet. The rear of the laptop sits in those notches, propping up the rear by 2 cm. That provides better ventilation underneath the laptop and makes it easier for the fan to draw in air via the bottom vent. It's cheap insurance, and also positions the keyboard at a slight angle that makes typing more comfortable. It won't solve a major heat issue, but it helps somewhat. You can also reduce heat caused by Turbo Boost by changing power settings.Settings | System | Power & Sleep | Additional power settings | select your plan | Change plan settings | Change advanced power settings | Processor power management | Maximum processor state: set to 99% or lower.If you set it to anything below 100%, Turbo Boost will not activate, so system will not generate as much heat and you will save battery power. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Just received my new XPS 13 9315 it has been updating for 20 minutes, is this normal? ### Response: Yes. Depending upon how many updates need to install and the speed of your Internet connection and your laptop, it could be less time or it could be more time. It's normal that a new computer will have to download and install many updates issued since the OS image that was used on that laptop.</s>

<s>### Instruction: Hello, I want to buy a laptop Vostro 3520 but the problem is that I want to install as the main operating system Debian, and whether there will be any problems with it. I would also like to know if there is an upgrade option for this laptop SSD and RAM ### Response: ejn63 correctly linked to Dell's support pages, which you should read. Your laptop can be upgraded to 64 GB of RAM. You can replace your drive with a 4 TB drive, but the type depends upon what you have now, so you need to check that. You can see in Dell's specifications that this model was sold with various storage options that affect your upgrade path. Here is Crucial RAM guaranteed compatible and drive options. As for Debian, you can try it. This is a relatively new laptop, and Debian may lack drivers for full support. And, if you ever need Dell warranty support, they may require you to install the original OS, so it would be worthwhile to use a tool like Acronis or Macrium to take a full image backup of the system before you switch to Debian. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: I have used SupportAssist on my Vostro 7590 for some time, but it has stopped working, won't look for updates (always at 0%) , and provides a message "system is busy, try after some time." It's been doing this for several days now after dozens of attempts to use. I've seen discussions that show a much newer version than I have. My version reports it's up to date " SupportAssist is up to date. Version: 3.14.0.91". My service plan expired some years ago, but I was until recently able to use SupportAssist to update drivers and use all the tools it offers. Now I did have a problem that I had to restore the image from backup and Im wondering if that has something to do with it. In any case, would you have any thoughts on how to get SupportAssist running again? thank you ### Response: OK. I found a great post in the Dell forum (sorry I lost the thread) that referenced this Dell YouTube video, (whose link is below) with step-by-step instructions for the deep clean uninstall of SupportAssist, reboot, and reinstall from the SupportAssist webpage. I carefully followed the instructions. Not all the items shown to delete in the registry etc. were present but they imply IF they were there delete them. Now all is working!!. Thank you Dell Community and Dell. Dell SupportAssist Not Installing (Official Dell Tech Support) - UPDATED - YouTube</s>

<s>### Instruction: I have an HP USB-C docking station from work. My personal DELL Insprion does not have a USB-C port. Any converter connections available (female USB-C to any other port on my Delll)? ### Response: Unless HP provides a displaylink adapter built in (and has drivers), it's not possible. The notebook has no native ability to output video over USB -- only HDMI. </s>

<s>### Instruction: Hi. I purchased a dell xps 9700 with 11th gen i7. It came with 2 years warranty. I'm from sri lanka and bought it from a store in sri lanka. The warranty expires on NOV 2023. My laptop had booting issues so I took it to SINGER SERVICE CENTRE which is an authorized service centre for DELL ij my country. They said they will be replacing the SSD and no charge because it's still in warranty. I asked them so apart from the rest of the hardware parts my new replaced SSD will get a new warranty. They said no it will be under the old warranty which will expire in NOV 2023. They said its not in the policy for the new warranty just for the replaced part. Am I wrong ? Or shouldn't I get a minimum of 1 year warranty for the replaced SSD because with bad luck that could also be a faulty one ### Response: No. Replacement parts carry either a 90 day warranty or the remainder of the system warranty, whichever is longer. </s>

<s>### Instruction: Hey there, I have a Dell Latitude 3430 with a touchscreen feature. Please help me with the following:Does this product has pen compatibility, if so which pen(s) would be compatible with itHow to use the touchscreen feature in applications like Photoshop 2023? This product is not as widely used as other laptops, which means a lack of feedback and support. Would appreciate a reply from tech support asap. ### Response: A touchscreen will work with a standard capacitive stylus (the type that works with a phone or Android tablet). I suspect you're looking for an active pen, with pressure sensitivity and other features -- these won't work with that system, which doesn't have a digitizer they require. </s>

<s>### Instruction: my laptop dell inspiron 15 5510 , i have sk hynix 8 gb 3200 mhz sodimm ram , i want to upgrade my ram capacity to 16 gb, so i want to buy corsair 8 gb 3200 mhz sodimm , mixing other brands ram can be a problem for dual channel performance . please suggest me ! i cant find in market sk hynix 8 gb ram so , can i use sk hynix instead corsair ?? ### Response: your original ram is bad (1Rx16) and any other module you install will be capped by the original. If you need graphics performance, recommend installing 2 Fury Impact 3200MHz CL20. Keep your original ram in case you need to claim the warranty. dell will want the original system to service. if you don't use tasks with high demand for graphics performance, you can buy any mainstream 3200mhz CL22. Crucial, Kingston, Adata, Samsung, Hynx....</s>

<s>### Instruction: I'm trying to do a fresh install of Windows 10 on a blank Hard Drive on a Latitude. I have the Windows 10 Media Recovery USB Key, and and am able to boot from it. But when I try to do a fresh install, it gives the error "Unable to reset your PC. A required drive partition is missing. ### Response: You don't need to buy anything to reinstall Windows 10. Use Microsoft Media Creation Tool to create the installer on a flash drive, boot from that flash drive and begin the installation process. I wrote a detailed description of how to install Windows 10 and 11. It may help you. Here's another description of the install process, from a Microsoft MVP. If this is the older latitude you posted about elsewhere, it would be prudent to run hardware tests on the laptop and drive first. Run Dell Diagnostics:Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold (or repeatedly press) F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run the extended tests.</s>

<s>### Instruction: My laptop went to sleep and when I tried to use it, nothing turns on. No fan sound, no lights and power button remains blank too. I¡¯ve tried everything recommended on the internet except for opening it up in fear of breaking something. Anyone else encounter this or have tips? ### Response: Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit. For the moment, I will assume that your adapter's light does remain on when connected to your laptop. Here's what to try next: If it does power up, I would run Dell Diagnostics:Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press F12 repeatedly to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test all your hardware.</s>

<s>### Instruction: Dell Latitude 7480 - USB-C charger capacity - 65W or 90W? ### Response: According to Dell Latitude 7480 Owner's Manual, that laptop doesn't use USB-C port for charging. it uses 7.4 mm Barrel Type 65 W or 90 W. "The system is shipped with 65 W adapter and also supports 90 W adapter for fast charging." Parts-People has both 65 W and 90 W chargers for your laptop.</s>

<s>### Instruction: [IMAGE] I have a Lattitude 5590 that originally had a 68wH/7.6V battery. Recently the battery failed and I bought a 51wH/11.4V battery. The website said it is compatible with my computer, but I want to be positive. Can I use it with my computer? ### Response: Yes, Dell's Specifications for your laptop list that battery as compatible. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: I am sure that I can't be the only one that has this issue with my trackpad: If it wasn't for my wireless external mouse and / or touchscreen, I would be totally helpless. Dell makes incredible and efficient machines, except for this terrible excuse of a trackpad, which honestly does more harm than good. ### Response: That model is two years old. So, I'm guessing you bought yours perhaps 18 months ago, more or less. The battery could indeed be swelling. And yes, as I said, touchpad issues are often the first symptom of a swelling battery, because the touchpad is on top of the battery. If it were my laptop, I would open it for inspection as I explained. Or, if it's under warranty, contact Dell immediately. Even if the battery is not the cause, trackpad malfunction would be a warranty item. There have been reports of touchpads on some models not being adequately grounded, and Dell can remedy that.</s>

<s>### Instruction: [IMAGE]dell thunderbolt software show i have thunderbolt port but dell user manual say i5 varriant doesnt have thunderbolt port , please give me suggestion , i am confuse ### Response: According to Dell's Specifications, your laptop does not have a Thunderbolt port. Only those with the i7 CPU have Thunderbolt port. Quote from Specifications: The following table lists the external ports on your Inspiron 15 5510.</s>

<s>### Instruction: Del [IMAGE] My laptop fell down in this place, can I buy its casing? . This is my favorite laptop but I'm having a hard time. ### Response: Parts-People sells genuine Dell parts. You can enter your Service Tag there or search by model number to see if they have the case part that you need.</s>

<s>### Instruction: Hello, It has been a while since I've posted, but the other day I was inside my 2014 17R1 upgrading ram, and I looked at the wifi card.. Intel ac 7260.. nothing fancy of course, but I noticed a 3rd antenna cable tucked next to the white cable, a grey one, which reminded me of the triple antenna setup on the killer card of my m17r3... What card would have been used to utilize that third antenna? I cannot seem to find any definite answer. I have a newer standard dual antenna card from that brand Netley on Amazon I could put in, but I was curious to see if anyone had any ideas first.. just want to use the 3rd antenna if I can. Thanks all! ### Response: Just like with your m17 R3, the Killer cards usually utilised the grey antenna wire although there are a few Intel cards that have a third connector. You just have to search around for one. Wifi cards are usually very cheap. $10-20. </s>

<s>### Instruction: Dear Support-Community, the Battery of my 17 R4 has to be changed. I ordered a new Battery from the official Dell-Store. The Store suggested a 68 Wh / 15.2 V Battery for my Service-Tag (There is also no other option). My actual / defect Battery has 99Wh / 11.4 V. Afaik, this big Difference in Voltage (15.2 V to 11.4 V) is normally a high risk for the Notebook. So my question is: Is it safe to replace the defect Battery with the new higher voltage one? Thanks in Advance ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Alienware 17 R4 notebooks have a power supply protection circuit integrated within its system board (aka motherboard) which is designed to accommodate OEM replacement battery 68Wh DP/N 44T2R (15.2V) and 99Wh DP/N 9NJM1 (11.4V). Check beneath the OEM replacement battery white label's square matrix that year/month is less than 6 months old. Reject battery if there is no white label. [IMAGE] Solved: 17 R4, Battery End of Life - Dell Community. </s>

<s>### Instruction: Dear XPS Community May I ask, if it were possible to upgrade this discontinued PC with a 4 Terabyte (TB) Solid State Drive (SSD)? It has been a while since I heard that my PC had been limited to just capable of running a 2TB, which is what I have already upgraded to. I also upgraded the RAM to the Max 16GB. Has anyone experience with this matter, please lend me your wisdom on this. The thing is that I am still studying and I don't think I have enough space to run a few Windows and Linux Virtual Machines (VMs). I can honestly say that this PC has been a joy and it has been my rock. I not to long ago had Win11 in a VM, but I was away and for some reason or another, my hardrive is almost full. I don't need more tools, just VM space. ### Response: Yes, you may install a 2.5" SATA SSD up to 4 TB, such as this compatible Crucial 4 TB SSD. (That's the model that I have in my L502x, though I chose 1 TB.) I have almost the same laptop as you, since I have the 15" version L502x. With an i7 processor, and now with 16 GB RAM and an SSD, it still works very well. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) You should be able to free up space on your current drive with the following steps: go to Settings | System | Storage, and click Show more categories. That will show you what is using the most space. On that same panel you can also run Storage Sense to delete temp files, etc, and you may configure Storage Sense to run automatically in future. Also, do this: That should free up a fair bit of space for you. Note that applications are by default installed to your C: drive. Some applications take up a lot of storage. If there are any applications that you no longer need, you may uninstall them to free up space.</s>

<s>### Instruction: I have been using a Dell Inspiron 9400 laptop with Windows 7 during the last three years without a lot of trouble. Yesterday, while playing a casual game on it I got a blue screen with the memory parity and system halt errors. Since then I have not been able to load Windows completely. Yesterday I got flashing lights for Mayus and Return as error indicators. Other times those lights were off. Num Lock light was always on. I could see something in the screen only once. Today I was able to start up once again and I tried the Diagnostics. I got only a warning for LCD connection. I saw vertical strips and artifacts on system screens but not in Windows loading screen. After this screen I get the blue screen again and the computer stops working. Thank you in advance. ### Response: If the cleanup solves the problem, you're set (and replacing the thermal pad/compound on both the CPU and GPU is a very good idea from the other reply). If not, the GPU card will likely need to be replaced. Carefully compare the cost of a card (if you can still find one) with that of a complete used system. You'll then have a complete set of replacement parts ready for future failures. An entire working system of this age can likely be purchased for $30 or less. </s>

<s>### Instruction: On Google Chrome, can I stop from toggling the back arrow when I swipe to the right? When I swipe on the touch screen an arrow comes up on the left side and if I let go it takes me back a page as if I pressed the back arrow. This happens when I swipe for any reason, so it's bothering me when I'm trying to scroll through a video. I'm not even sure if this is a Chrome issue or Dell because I can't find anything in either settings. Please help me just turn this off if possible. ### Response: To prevent Google Chrome from toggling the back arrow when you swipe to the right on a touch screen, you can disable the "swipe to navigate" feature. Follow these steps: After following these steps, the swipe gesture to navigate back will be disabled, and you will be able to scroll through videos or perform other actions without triggering the back arrow. Solution by Lotteryteer</s>

<s>### Instruction: My XPS 15 9500 is only 18 months old, but suddenly it won't charge. Here are the symptoms I observed and tests I tried: Now the battery is dead, and the computer will not turn on. I took it to a local repair shop, where they told me the logic board had failed. The cost to replace it is $1000, and they don't recommend doing so because it's not worth the money. This computer is less than 2 years old and has suffered no physical damage! I don't want to spend $1000 to repair it, but I also don't want to spend $2000 to replace it. Any other ideas on what might be wrong with it? ### Response: There is likely a fault with at least one of three items: It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. Since your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops. If new jack doesn't solve the problem, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard. Also, it's worth trying a reset:</s>

<s>### Instruction: I am getting a mandatory Dell, Inc. - Firmware - 0.1.14.0 I believe it is for Windows 10 I was forced to update to window 11 Is it safe to allow it to update, do I have a choice? ### Response: What is the exact model number of your system? And if it is for a BIOS update then the version of Windows you are running does not matter.</s>

<s>### Instruction: I have the Inspiron 15 7568 and attempted to upgrade to 16gb DDR3L and get the 2 amber, 5 white lights on power up, indicating invalid memory. Crucial's website says it will work, but $115 later, it does not. Does anyone have ideas on how to get the machine to recognize this memory? ### Response: The only thing I can guess is that either this particular SODIMM is not compatible or it is defective. The problem as I have said, is that some users got it to work while others have had the same problem you have had. This RAM module is available from other sources such as Newegg. Also a 16GB DDR3L RAM module is not a common size which may be a possible problem in a system that was listed in the specs as 8GB maximum.</s>

<s>### Instruction: My keyboard hides the "Pause" key under a Function (Fn+key). Please, does anybody know of a way to remap or otherwise recreate the Pause key on Windows 11? How can one imagine creating a so called "Gamer's Laptop" which overheats with 5 year old games and which lacks something as basic as a "Pause" key? ### Response: Ok, solution for those who might find this making an Internet search: Finally the easiest way is to remap indeed a physical key to the generic Windows "Pause" function, as [NAME] suggested further up. I used for this the suggested "PowerToys Keyboard Manager", since it's quite user--friendly (less opportunities to brick my computer...). Now the problem is I don't have unused hardware keys I could spare, and I'm not rich enough to dedicate a 3000 ¢æ laptop to a single game, so I got me a cheap external USB Numpad, and mapped a key of that one. "PowerToys Keyboard Manager" had no problem detecting its keypresses. As for the "Pause", the program allowed me to just select the generic "Pause" function, and despite "PowerToys Keyboard Manager" complaining this isn't valid, it does work! Thanks to all involved.</s>

<s>### Instruction: When i installed windows on an unlocked new drive it came up as bitlocked drive in disk manager after install. I removed the drive and cleaned it in another computer. I want to reinstall windows 10 without bitlocker so I can dual boot another operating system.. Is there something in the BIOs hard drive security that will allow me to do this? ### Response: I found the answer with another search. I turned off tpm and was able to install without without bitlocker</s>

<s>### Instruction: I'm looking on Dell Alienware m17 R4 with i7-10870H. Is it possible to upgrade the CPU? ### Response: If you mean the Alienware m17 R4 from a couple of years ago with 10th-gen processor, no you cannot. The CPU is soldered to the system board, so you cannot remove it. You would have to replace the system board with one including the Intel Core i9-10980HK.</s>

<s>### Instruction: [IMAGE] I recentally bought a ram labeled as "desktop ram" and I use a g15 5525. I'm not sure if it will work or not so can someone tell me if it will? ### Response: No that will not work. You have a laptop and that is indeed desktop RAM. You need RAM like this page at Crucial. That compatible RAM type is called SODIMM.</s>

<s>### Instruction: Hello, I have G5 15 5500 Laptop i7 10750, 16GB RAM 3200MHZ , RTX 2070 with max Q design. I want to upgrade RAM to 64GB (2X32GB) 3200MHZ is that possible? ### Response: Yes, you may use a matched pair of two x 32 GB, for a total of 64 GB 3200 MHz. Here are Crucial RAM guaranteed compatible with your laptop. And specifically, here is a Crucial 64 GB matched pair. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: can i add enclouser intel arc gpu in usb c port Dell inspiron 15 5510 intel i5-11320 h , does my laptop has thunderbolt 3 port??? i cant find information , but i see thunderbolt option in software windows 11 . I need work for cyber security ,malware analysis , does any option improve my graphics performance by adding external intel gpu in dell inspiron 15 5510 ### Response: Only the i7 models have a Thunderbolt port - yours does not, so the answer is no. </s>

<s>### Instruction: x14 R1 is under a year old and under warranty. Face unlock worked perfectly until one day it just stopped working. The red blinking lights that normally show up when I attempt to sign in doesn't anymore. Windows Hello detects my face and sets up fine but barely works no matter how many times I try and improve recognition. This has been an issue for almost 6 months now. I've done the following: ### Response: It could be a camera problem that requires a tech. Since you are under warranty I would suggest calling Dell tech support.</s>

<s>### Instruction: Hey, My m17 R3 CPU fan has been dead for over a year because I've been way to lazy. Does anyone have a link to a CPU fan? ### Response: Parts-People would be the best source here but they are out of stock at the moment. So try either Amazon here, or here, or Laptopfans here.</s>

<s>### Instruction: A couple of months ago my internal sound card started to behave weirdly. Specifically, whenever I used my laptop for some light gaming/youtube, the sound stuttered/glitched/or just turned off. I have tried everything: 1. Reinstalling realtek auidio drivers; 2. Reinstalling Maxx audio (and deleting it whatsoever) 3. Resetting Windows. Nothing helped. Moreover, I have tried reinstalling Realtek audio drivers again and now my sound devices are not even visible in the device manager... I am not sure what to do with this problem. The chat support was fairly useless. ### Response: I contacted Dell Support again, and they have sent me some older versions of Realtek Drivers. In particular: Realtek-Audio-Driver_517YN_WIN_10.0.66.187_A03. Surprisingly, the system works fine now. I will observe it for a couple of days.</s>

<s>### Instruction: I just got this laptop and I am trying to dual boot linux mint. It will not install because it detects bitlocker which is not enabled.. I am hopeing I can get some help here as the linux community is blaming it all on windows. I donl't see a way to add a second drive to this thing and use the boot option window. ### Response: If the drive is as-shipped from Dell, the operating mode is set to IRST/Intel RAID on. Unless the Linux distribution supports that (most don't), the installer won't see the drive. You can switch the operating mode to AHCI (raid off) but will either need to configure Windows through safe mode, or reinstall it afterward -- if you change the drive mode without reconfiguring or reinstalling, Windows will no longer boot thereafter. </s>

<s>### Instruction: Hi everyone, I want anyone to help me know where to find Dell repair center in Egypt or an phone number for them? Thanks ### Response: Visit the official Dell website for Egypt ([URL] and navigate to the support section. Look for options related to repairs or service centers. You may find a support page specifically for locating repair centers or contact information.</s>

<s>### Instruction: I currently have 2x 8gb 2666mhz CL15 installed, is upgrading to 2x 8gb 3200mhz CL22 going to be better for my laptop? ### Response: No. The CPU controls the memory speed -- if you install 3200 MHz RAM, it will downclock to the current speed. </s>

<s>### Instruction: Hello, I am having an overheating issue with my m15 R2 laptop. I purchased this about a year and a half ago. Recently have encountered overheating issues while playing Warhammer 2 Total War. When the laptop overheats, it causes the processor to reduce its GHz down to 0.8, which in turn lags the game I am currently playing for several minutes. This will keep happening in short intervals, unless I close the game or tab out of the game for a while. Processor temperatures have gone to as high as 101 degrees Celsius & caused this issue, while other times it has triggered as low as 80 as shown in my photos. So far I have tried lowering the in-game graphics to the lowest settings (should not need to as I meet the recommended specs by a lot), Manually changed my frame rate to lock at 60fps using Nvidia control panel, using different performance modes on alienware command center (fans never go faster as the laptop heats up, only speeds up when changing to a mode and slows down shortly after), updated bios drivers (all my drivers are current now), used HWinfo to help control fan speed (fan speed would not stay at full power and acted much like alienware command center), changed power management settings to performance, changed Nvidia control panel settings to performance and even opened my laptop and cleaned the fans of any dust on their blades, but am still having overheating issues when playing this game. I have read a lot about this issue over the past week and have kept reading these laptops have a massive issue with heat dispersion. This is pretty concerning, as I have paid $4,000 for a gaming laptop that cannot handle the heat its components create. If anyone has any ideas on how I could fix this issue or someone from support would like to get involved to help, please feel free to comment your ideas. Thanks. [IMAGE][IMAGE][IMAGE][IMAGE] ### Response: [UPDATE] - the over heating issue has been fixed. I spoke with Dell about it earlier in the week & the believed the issue to be with the motherboard. Dell dispatched a technician a couple of days after my conversation with them & replaced the motherboard, heat sink & fans. I had the technician apply Arctic Silver thermal paste to the board & any other areas that used the stock thermal paste, as suggested by several dell forums & my local computer store (Dell thermal paste is terrible). Dell did this for me at no cost & without Dell support warranty. I¡¯m on day 3 since the repair & the laptop seems to be running fine. I have stress test the laptop & still comes back with throttling of 13% due to heat, but am no longer getting drops to 0.8ghz when the laptop is reaching high temps. Temps seem to be holding around the 80 to 100 degree mark now. I have also had the hybrid power feature start working once this board with changed. Previously I would not have my battery power be used while plugged into the adapter, while high performance gaming, however after the board change, this has started happening. Support told me that this was due to hybrid power mode that¡¯s default on this laptop. i have invested some money into a cooling pad for my laptop to prevent the laptop from throttling, will update this post when it arrives to let anyone of if this has any meaningful effect on the laptop. final thoughts; I have come to the opinion that the Alienware m15 R2 is a flawed laptop with temperature issues that can wreck your motherboard & GPU/CPU fans. This may be due to a design flaw, thermal paste used, the upgrade to my graphics card & screen or a combination of all the above. I hope that my post helps someone with similar issues & acts as a guide for them to get the issue resolved without costing them much more than the already expensive laptop already has. </s>

<s>### Instruction: Can anyone help me find out keyboard backlight for my vostro 15 3510 laptop. I face too much difficulty using the laptop at nights. Is the model have inbuilt backlight or not? ### Response: The backlit keyboard is optional on this model. When you start the system, if it has a backlit keyboard, you'll see it illuminate briefly. If it does not, you have a standard non-backlit keyboard. If the system is brand new and you need that option, your best course of action is to exchange the system. To replace a keyboard on this model requires a palmrest assembly replacement, which in turn means the entire system must be torn apart.Service manual shows the details. [URL] </s>

<s>### Instruction: Can we upgrade Ram on dell g 15 5525 by our own without voiding Warantry. And what is specifications of ddr 5 ram required for it. ### Response: My understanding is that you won't invalidate your warranty simply by opening your case. However: You may install a matched pair of two x 32 GB RAM sticks for a total of 64 GB DDR5 RAM. Full specs are here, showing Crucial RAM that is guaranteed to work on your system. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: So My system has a 2060super and intergrated graphics There are alot of settings from NVIDIA I can not adjust as it appears the monitor is hooked into the Intergrated with the 2060 doing the PHYS stuff. What i really need to know is there a way to limit my display to 60hz? I have an old game that does not run at higher settings than 60 and my screen is locked at 144. No where does it give me the option to lower to 60 even at lower resolutions. ### Response: No -- the panel is fixed frequency. If you need to run a 60Hz screen, it'll need to be done on an external monitor. </s>

<s>### Instruction: Dear Dell community, I did a fresh Windows 11 install with Dell Recovery Assistant. However, installing the latest version of Mydell fails with the following error message: Package Dell Core Services Error:Error 2762. Cannot write script record. Transaction not started. Here are the corresponding lines from the log file: I searched both in this community and the internet, but no results, except two people reporting the same issue on Reddit. I would appreciate it if you could help me with resolving this issue. Many thanks in advance. ### Response: Hi all, New version of My Dell 3.0 available to download here. Please install the new version and let me know how it works now. </s>

<s>### Instruction: My Dell Latitude E6440 gets quite hot on the left side of the keyboard, and under the laptop. This is during normal usage with office work . When I restarted it today after an update, I got this message : "Your system automatically powered off because it was warmer than expected. If this this problem recurs, please contact Dell and give this error code #M1004 ### Response: That model is ten years old. The thermal compound has dried out and cannot adequately transfer heat away from the processor, and there may be a lot of dust inside the laptop and maybe inside the fan and heat fins. So, your laptop is unable to adequately cool itself. That will cause the processor to throttle (slow down). You might consider an internal cleaning. Open it up to clean out dust. Disassemble the fan to clean out dust and fluff. I found a fair bit in two laptops I worked on recently. Remove the heat sink, remove the old thermal compound and apply new thermal compound before reinstalling the heat sink. While you're in there, replace the CMOS battery. If it isn't dead, it soon will be. BIOS settings and date/time can't be saved without a functioning CMOS battery. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) Also, you might want to do what I did: I took a strip of lumber, about 3.5 cm. wide x 2 cm. high (1.5" x 3/4"}, and the length equal to the width of my laptop. I routed out two notches to accommodate the laptop's rear feet. The rear of the laptop sits in those notches, propping up the rear by 2 cm. That provides better ventilation underneath the laptop and makes it easier for the fan to draw in air via the bottom vent. It's cheap insurance, and also positions the keyboard at a slight angle that makes typing more comfortable. It won't solve a major heat issue, but it helps somewhat.</s>

<s>### Instruction: Hello is the Ram of the new G16 7630 upgradeable to 64GB? Both Crucial and CompuRam state 64GB as compatible. [URL] [URL] ### Response: Yes. You may use two x 32 GB RAM sticks for a total of 64 GB RAM. Here are Crucial RAM options that Crucial guarantees compatible with your laptop. If it doesn't work, you may return it to Crucial for a refund. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Helo to all. I do have 2x16GB RAM SODIMM 2666Mhz CL19 (Hynix SODIMM DDR4 2666MHz 16GB CL19 HMA82GS6JJR8N-VK). Works good. My friend gave me double of these: 2x32GB RAM SODIMM 3200Mhz CL20 (Kingston FURY SO-DIMM 64GB KIT DDR4 3200MHz CL20 Impact). Change to 3200 Mhz shouldn't be a problem, because of Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz which supports 3200Mhz.... But I awared of timing. Should be only CL19 be implemented?? Is Kingston on "Whitelist" or not? If these are not suitable, which couple of 2x32GB would you recommend?? Thanks a lot Jan ### Response: You have CL=19 now, but with 2666 MHz RAM. You would not be able to use CL=19 with 3200 MHz RAM (and probably not CL=20 with 3200 MHz RAM). All things being equal, timing must increase with faster RAM. Kingston Fury is performance RAM, for gaming systems and overclocking situations. It is unlikely to work in your Precision laptop. The Crucial RAM I specified should work for you. Perhaps you did not seat the RAM well. Or, if you didn't take ESD precautions as I indicated (repeatedly touching a metal case part is not sufficient mitigation) you could have caused a fault.</s>

<s>### Instruction: Hello I've searched on this condition, but haven't found what I think is a definitive answer. As of yesterday, I noticed that about the right 1/3rd of the screen on my trusty old E6440 is suddenly slightly darker than the rest. I'm attaching a screenshot, below. My laptop has the original FHD screen and is AMD/Intel.This condition persists when running Windows or Linux, so isn't a driver or GPU issue, AFAICT. I'd also note that in some circumstances the line is only visible (to me, who's colorblind) on windows or portions of the screen that are of a particular shade, generally fairly light but not bright white or darker colors (where I can't really see it). I think this is a totally unimportant observation, but thought I'd put it out there. The screenshot I chose has an off-white background, where you can see the change very clearly.The screen has always had some bleed at the bottom, but now I also see some very slight areas of darkness right at the bottom (looks like a couple of extremely low mountains on a flat horizon). One is directly below the vertical line that splits the lighter and darker parts of the screen, and the other is maybe midpoint between that and the right edge. If I press with a decent amount of pressure on the bottom of the screen just around where it changes, I can make the darker area get brighter again (return the screen to uniform brightness).My guess is this has to do with the LCD cable - either it's bad or needs reseating, maybe at the back of the screen. But could it be the screen itself? I don't think this model has a separate backlight or inverter. Something like an inverter may be build into the cable.Anyway, looking for any advice before I pull it apart.Thanks [IMAGE] ### Response: AFAIK, I believe the display's self-test is purely internal, not taking a signal from the GPU. So, I believe that any fault seen on that test indicates a problem with the display.</s>

<s>### Instruction: Has anyone else had the following issue since upgrading the BIOS to 1.21.0? It looks like they've introduced a video fan check during boot. Laptops obviously don't have video fans and so the check fails and displays an error (see below - I've blanked out my service code btw). It also delays booting while it's trying to test the non-existent fan, which is a pain. I've had to revert to 1.20.0 for the time being. ePSA Alert ### Response: Has anyone else had the following issue since upgrading the BIOS to 1.21.0? It looks like they've introduced a video fan check during boot. Laptops obviously don't have video fans Your laptop has two fans: You may intentionally run Dell Diagnostics to confirm that error:Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run the extended tests. The error code you quoted leads to this information: If you need to replace the fan, Parts-People has it in stock.</s>

<s>### Instruction: When starting cold, a strange noise is heard for a few seconds. I made that one-minute noise by starting a game right away to get the machine warming up. This machine only does it cold and only for a very very short time. It doesn't do it for the rest of the day. What can cause this? The temps are perfect in gaming: CPU about 75C , GPU 65C. I bought this laptop a month ago, and they did fresh repaste. Cold startup and run a game right away: [URL] Cold startup noise for a few seconds: [URL] ### Response: SOLVED My fans were wrong (bad bearings), with the new ones works perfectly!</s>

<s>### Instruction: So recently I have purchased an external GPU for my laptop for gaming, software's, etc. Recently I have been having an issue where it will be using the external card and then randomly switching to the integrated GPU while I'm gaming. I've set the nvideo co trol panel to high performance, the amd app to high performance, the settings to high. If anyone has a solution it would be amazing ### Response: Best guess would be a conflict in the house of cards -- having all three GPUs in the system with their associated drivers and software is not a recipe for stability. What happens if you disable the nVidia GPU? </s>

<s>### Instruction: Hi, I have a dell precision m6800 with a 4610m processor. Will I be able to directly swop my amd firepro m6100 to the gtx 980m ### Response: You have to remove the old heatsink during the graphics card replacement. Then installing new heatsink along with new graphics card. However, the whole process is tedious. It requires planning and organize small parts with proper sequencing of removal and installation of components and chassis. Review the linked videos ahead of time and using the service manual for reference.</s>

<s>### Instruction: I have never charged this laptop before but it had a charge when I got it and worked great. Today the battery was low so I tried to charge it. The ring around the power plug on the power supply lit blue, but when I inserted it into the laptop it died. I tried it again, same thing. When I unplug it, it stays dead until I unplug from the wall outlet and plug back in, then it's blue again. And again if I plug it into the laptop it instantly dies. I unplugged it from the laptop and the wall, plugged back into the wall, and it came on, so I checked the voltage. Voltage from the outside of the barrel to the inside of the barrel is 19.66 v. But from the outside of the barrel to the center pin is 0. I removed the battery from the laptop and plugged it in. No difference, it instantly drops to 0 voltage. So it appears the power supply comes on, but gets turned off instantly when I plug it into the laptop, with or without the battery in the laptop. And the battery was working until it ran down today. Could this be the wrong power supply? The one I have is number LA130PM190. The plug fits but is just a tiny bit loose. ### Response: There is likely a fault with at least one of three items: It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. Try another genuine Dell AC adapter of at least the same wattage/amperage. If that second Dell AC adapter works, then the fault is likely with your AC adapter. If it doesn't work, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops. If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard. At this point, it's likely that the fault is with the jack, since you also say that the plug fits loosely in the jack. Also, it's worth trying a reset: There is a centre pin in the adapter's plug (the end that connects to your laptop's jack/port). If that centre pin is broken or bent, then that is the cause. If it's bent, you could try gently to straighten it. If it's not bent, clean out the connector with Q-tip and 99% alcohol, and do the same to the jack.</s>

<s>### Instruction: This is just a general question I know you can use the USB-C port to charge other devices such as phones however can you use the USB-C port to charge the laptop? ### Response: The USB-C port does support power delivery as long as the power supply you connect is sufficient. </s>

<s>### Instruction: Hello all, I have a Dell Inspiron G7 15 7588 laptop a year past warranty. I'm no stranger to repairing of computers, but it's been a long time since I did this on a daily basis and many, many things have changed. I have created a USB flash drive with the Dell OS Recovery Tool. When I insert it in the laptop and press F12 it is not in the UEFI menu. OK, so I go to Microsoft's site and download their Media Creation tool and basically do the same thing. The drive is recognized in UEFI, but when I boot to it I get a black screen with the blue Windows logo in the center, a rotating circle of dots, and what looks like 4 or 5 arcs running across the bottom of the screen. This screen never changes. It's been at it for almost 3 hours now. I did a diagnostic and the original SSD boot drive has a failure. It is M.2 NVMe PCIe 128GB and what appears to be 2230 in size. Dell doesn't have that on their site as a part that I can find so I got a Western Digital M.2 NVMe PCIe 500GB 2290 from Amazon. It is recognized in the BIOS. I haven't updated the BIOS in awhile and my latest is 1.15. I haven't done the ISO/Rufus bit I've been reading about. Was hoping this would be simple. Technology is great...when it works. Would greatly appreciate ANY insight you kind folks might offer. Thanks, PBLisa ### Response: I finally figured it out. It wasn't the SSD that failed. I thought it was the boot drive, but it wasn't. The HDD is the boot drive and it had failed. I had a brand new spare here that worked and it's doing Windows Updates now. I was able to do all of the reset in SupportAssist OS Recovery over the Internet. Easy peasy. Just hoping it downloads the ridiculous amount of Windows Updates I had over the last 4 years without issues.</s>

<s>### Instruction: Hello, I restored my new G16 7630 yesterday and installed all critical/recommend drivers and the laptop automatically update firmware last night. Last night, everything was normal, audio and speaker was normal. However, this morning, the audio of the laptop doesn't play sound. I tried different troubleshoot from Dell forum as well as SupportAssist. However, the problem is still there. The "no audio device found" is still there. Please help. Many thanks. FYI, I just bought this laptop last week. [IMAGE] [IMAGE] ### Response: * Restart the laptop, tap F2* Once in the BIOS, go to Device Information* Look for Audio Controller. What does it show?</s>