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<s>### Instruction: Dear sirs, kindly advice me about how to solve the Start Up issue of Inspiron 15 756 Model. While Power On button pressed, Battery light LED Blinks in the format like 3 times in Amber color and 5 times in White color. Then found, for Start Up, i need to plug charger with Laptop and Press the power button for 5 Secs. Then release the Power Button, then again normally press Power Button. Now its starting as normal way. But this kinda method is not permanent. So please help to resolve this issue friends. Thanks you. ### Response: Posting this particular solution to serve anybody that can experience similar symptoms. It seems like the power source evaluation from some old BIOS firmware, in the moment of the initial power up on a heated hardware, is leading to incorrect fast diagnostic and ending up with the wrong type of led indication - 3 amber and 5 white blinks. In my case that was the old BIOS version 1.3.2 on a Precision 7550 platform. It could be some old BIOS on another platform as well - like Inspiron 7560, where that led code has exactly the same meaning. A simple BIOS update to version 1.6.2 resolved the issue for me. From all of the above, the BIOS update could be a logical first troubleshooting step, before to conclude that the laptop mother board really needs a replacement!</s>

<s>### Instruction: Hi all, I have tested and tried by looking at the forum articles and YouTube videos but to no avail. Attached are images for easy explanation. [IMAGE][IMAGE][IMAGE][IMAGE] How to solve this issue? Thank you ### Response: You may either need to replace the battery or recalibrate it if possible, because it's possible if your battery says perfect health and your battery isn't even charging, something could be wrong with the battery or calibration itself. It could also be the adapter. First check to see if you have a bad adapter. If you have another Dell, plug it in and see if it charges. If not then it's the adapter, if it does however then the adapter should be good. To calibrate the battery or recalibrate it you can open the laptop bottom and unplug the battery then press the power button with the battery unplugged for 20 seconds, then plug the battery back in and that should drain any residual power, then once the computer starts back up (takes up to a minutes or two), you can plug the adapter back in and see if it is charging, and if not then you will need a new battery. That's the best three step solution I can offer you. I hope it works, and I hope you get your computer fixed. </s>

<s>### Instruction: I created a USB boot-able media for Windows 11 PRO. After that I replaced the existing SSD with the new WD_BLACK SN850X SSD. After the laptop boots from USB, I get the blue screen with error message: Kernel_Security_Check_Failure After that laptop reboots by itself, only to show the error again. I wonder if it is a driver problem with the new SSD. Would you have any suggestions as what to do next? Thanks, Lubomir ### Response: You need to pause the install and load the IRST driver. The other option is to turn IRST/RAID OFF in setup, and you won't need the F6 driver. The latest Intel IRST driver is here: [URL] </s>

<s>### Instruction: I recently installed Windows 11 on Inspiron 5505. Not sure if this is related but have had problem charging. When plugged in the status bar shows the PC charging but the power charging LED on the side is not illuminated and the PC doesn't charge. I have to repeatedly unplug the PC or close the lid and then finally the LED will illuminate and start charging. I then replaced with a new battery and still had the same problem. It also showed that it did not like that I was using a 45W power adapter. I then replaced the power adapter with a 65W adapter and still have the original problem. I did try to load the latest power management driver and it does not complete properly and gives me an error. Where do I go next? Thanks Pete ### Response: It definitely is not the power adapter connection. In my first post I mentioned that the battery charge indicator on the status bar showed it being connected and charging but the blue charge light does not come on. I am going to wrap this thread up. I would guess that the probability of it being a power management driver issue with Windows 11 is 60% (40% for hardware failure in power supply) and probably could be solved by downloading the latest driver. Unfortunately when I try to do this it errors out and after reading the transaction log it stated that I must use MY DELL to download this driver. I deleted MY DELL early on thinking I did not need it and it won't let me download a new one. I can live with what I have no so will mark this solved. Appreciate all your help on this. Best Pete</s>

<s>### Instruction: Good day,Latitude 5290 2-in-1 Visual Guide page (need to scroll down some) says AC has to have output of 45-65WI wonder if this powerbank I found on Amazon shall be sufficient? Looks so for me, but I would be glad if someone confirmed since I am not very keen on it and also do not want to ask for refunds later etc.Thanks!!! ### Response: The answer depends on what sort of charging you're looking for -- a 65W power bank won't fully charge the internal battery more than once -- or slightly more depending on which battery you have. If you're looking to charge the battery more than once using the power bank, choose something with a higher capacity. </s>

<s>### Instruction: Hi all, not sure if this is the right section but I¡¯ve had a small miss hap with my laptop. The screen is now damaged. How do I go about buying a replacement genuine screen from dell? I¡¯ll be fitting the screen myself as it is out of warranty. Cheers Ken ### Response: Another option is to buy a genuine Dell OEM display from Parts-People, as they will ship to Ireland. Here are displays for Inspiron 16 7610. Follow procedures in your laptop's Service Manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) </s>

<s>### Instruction: where can i find the components to upgrade the cpu of my inspiron 3501and what do i need? ### Response: The only way to upgrade the CPU is to replace the system board -- the CPU cannot be separated from the board. If you really want to spend the money, see below for one source of boards. [URL] </s>

<s>### Instruction: Hi, I understand that the linux drivers for the webcam of the xps 13 plus are not available in the official linux kernel. Will they be available at some point? Thanks in advance for your help. ### Response: . As of now there is no driver update is available. In future if there is any driver update available you can check our support site to for the drivers update. </s>

<s>### Instruction: So I have had this brand new Dell G15 for about few months, but this Freezing issue makes me lots of problems. The computer randomly micro-freezes for about 0.5 seconds and then continues, which is really annoying because if I am watching videos, the video stutters when the freeze happens. The computer also freezes when I open certain programs like Facebook-Youtube and when the computer initially boots, when I close programs the computer freezes. I have already tested multiple things: ### Response: If you're experiencing micro-freezing issues with your Dell computer, where it intermittently freezes for a brief moment, you can try the following troubleshooting steps: 1. Check System Resources: Monitor your computer's resource usage, such as CPU, memory, and disk usage. Press Ctrl+Shift+Esc to open the Task Manager (Windows) or Activity Monitor (Mac) and look for any processes or applications that might be consuming excessive resources. If any specific process is causing the freezing, you may consider terminating or uninstalling it. 2. Update Drivers: Outdated or incompatible drivers can cause performance issues. Visit the Dell support website, enter your computer's model or service tag, and download the latest drivers for your hardware components, including graphics, chipset, and network drivers. Install them and restart your computer. 3. Check for Malware: Malware or viruses can impact system performance and cause freezing issues. Run a thorough scan using reliable antivirus or antimalware software to detect and remove any malicious programs. 4. Clean up Disk Space: Insufficient disk space can affect system performance. Delete unnecessary files, temporary files, and clear your browser cache. Consider using the built-in Disk Cleanup tool (Windows) or Disk Utility (Mac) to free up disk space. 5. Check for Overheating: Excessive heat can cause performance issues and freezing. Ensure that your computer's vents and fans are clean and not blocked. Use compressed air to blow out any dust or debris from the vents. Consider using a laptop cooling pad or adjust your computer's power settings to prevent overheating. 6. Disable Unnecessary Startup Programs: Some programs may start automatically with your computer and consume system resources. Disable or remove unnecessary startup programs to improve performance. You can manage startup programs using the Task Manager (Windows) or System Preferences (Mac). 7. Perform a Disk Check: Run a disk check to identify and fix any errors on your computer's hard drive. On Windows, you can use the built-in CHKDSK utility. Open Command Prompt as an administrator and type "chkdsk C: /f /r" (replace "C:" with the appropriate drive letter if necessary). On Mac, use the Disk Utility application to verify and repair disk errors. 8. Update BIOS: Outdated BIOS firmware can sometimes cause performance issues. Visit the Dell support website and check if there are any BIOS updates available for your computer. Follow the instructions provided to update your BIOS. If the issue persists after trying the above steps, it may be beneficial to contact Dell support for further assistance. They can provide specific troubleshooting steps based on your computer model and configuration.</s>

<s>### Instruction: I recently bought 2 Inspiron 15 3520's and 2 corresponding Samsung 980 PRO 1TB 4x4 (4th generation) NVMe drives (2280 form factor) to upgrade the hard drive space from the pathetic 256MB included drive to 1 TB. According to the Inspiron specs, the hardware can support up to a 2TB 4x4 2280 NVMe drive. However, neither computer BIOS was able to recognize EITHER of the Samsung 980 PRO drives -- so it is unlikely to be either a faulty laptop or drive. Specifically, the drive does not show up in the BIOS storage listing (note: I tried both with/without the RAID vs. the AHCI BIOS storage setting). Not surprisingly, running the diagnostic software, gives the error that no drive installed. Note that I can 'see' (as well as format and read/write) the drive if I mount the drive in a USB enclosure -- so again it's not a problem with the drive. Interestingly, if I install the NVMe in the native M.2 slot and boot the Inspiron from a Linux USB thumb drive, the 1TB drive shows up under fdisk as /dev/nvme0n1 -- HOWEVER, it appears as ONLY 1 GIGABYTE with 4096 size logical sectors (vs. the standard emulated 512 byte sectors that the USB mounting shows). Googling, it seems that this 1GB is just the RAM buffer on the drive -- so at some level the hardware seems to be at least partially communicating with the drive. So my question is why isn't the Inspiron 15 3520 recognizing this seemingly standard, popular, and high quality Samsung 4x4 NVMe 1TB drive? (yet it seemingly recognizes the original 2230 256MB 3x4 NVMe drive just fine). This seems very basic and concerning that a laptop sold in July 2023 won't recognize a standard SSD NVMe from one of the largest manufacturers in the world. Interestingly, Dell itself sells this very same drive!!!! Note that I upgraded the BIOS to the latest version online (dated May 16, 2023).I also tried removing/remounting the drive in the M.2 slot multiple times without affect. NOTE: I TRIED CONTACTING TECH SUPPORT (GIVEN THAT THE LAPTOP IS LESS THAN A WEEK OLD) BUT THEY WERE RUDE AND REFUSED TO HELP SINCE I DIDN"T BUY THE DRIVE FROM THEM. THEY DIDN'T EVEN OFFER TROUBLESHOOTING ADVICE. If I can't get this fixed, my plan is to return both Inspirons (within the 30 day sales period) since (1) the laptop is not performing according to specs (2) Dell tech support is unwilling to even begin to help -- Makes one want to never buy DELL again!!! ### Response: So, I figured out and solved the problem... Apparently, the overly large bare metal screw tab at the end of the all-metal thermal covering plate on the Inspiron was shorting out several test points at the end of the Samsung 980 Pro drive. I solved this by wrapping the tab in a couple of layers of Kapton tape. This is TRULY a BONE-HEADED DESIGN FLAW on this model. Interestingly there is some Kapton tape that covers the proximal third of the thermal plate. It would have cost Dell probably less than a thousandth of a cent to extend the Kapton tape by a couple of centimeters to shield the hole... even better redesign the tab so that it is either insulated or doesn't extend over the board itself. What an AWFUL DESIGN, compounded by the fact that tech support was totally unwilling to even engage to solve what is after all their own design flaw!!! Can't believe I wasted more than a dozen hours troubleshooting what is wrong with the drive, BIOS, etc...</s>

<s>### Instruction: I know this was an old thread but I recently came across it and decided to install two 32GB DDR 2666MHz RAM from G. Skills Ripjaw. I have all recent bios and Windows 10 updates and it does indeed work. It shows its running at the 2666MHz speed and has 64GB ram. I have the Alienware 17 R4 laptop with the 1080 GTX and I recently gave it a few updates like a 1TB m.2 drive Gen 3 from Crucial and also add the 64GB DDR4 (2666) G. Skills Ripjaw memory. After 6 years my laptop is running like new! ### Response: Hey whats up Crimson, I did not use the RAM configurator. I went on the support page for my Alienware 17 R4 and it says the highest RAM speed it takes is 2666 DDR4. I just searched on Newegg and came across the G. Skill memory that was 32GB x 2 with 2666 DDR4. Here are some pictures below to confirm. Regarding your laptop, the support page shows this information; [URL] , it looks like it should work for you laptop as well. It shows that your model uses 2666 DDR4. [IMAGE][IMAGE][IMAGE]</s>

<s>### Instruction: I have dell latitude E5570 sudden turns of windows when desktop shows up despite of i update bios and drivers and reinstall windows ### Response: Try booting from a flash drive. You could have almost anything on a bootable flash drive: Windows repair disk; Windows installer; memtest86+ to test RAM; a Linux Live USB; etc. The point is to see if the system can be stable from a different OS, which could suggest that you have an issue with your Windows installation. memtest86+ could be good, because it will test your RAM and just keep running for hours/days until you stop it, and it will show you the system temperature. That could give you a clue as to whether your shutdowns are due to high temperatures. Your laptop model is from 7 years ago, so it's possible that it is overheating. At that age, the thermal compound has dried out and cannot adequately transfer heat away from the processor, and there may be dust inside the laptop and maybe inside the fan and heat fins. So, your laptop could be unable to adequately cool itself. That would cause the processor to throttle (slow down).</s>

<s>### Instruction: Recently I purchased an "Inspiron 16 5630. The system came with the a USB-C charger. That's fine but prevents me the use of the Thunderbolt port since that's where it connects. I would like to purchase a power adapter which uses the barrel socket located on the left side of laptop, near display. I searched all over Dell.com but have been unsuccessful. Use Chat it gave me a part number of FHYND but doesn't exist. Can anyone put me on the right track to obtain the correct number and I would be most grateful. ### Response: According to the specifications, that laptop can use a 65-watt adapter with 4.5 mm diameter barrel-type plug. In fact, you can use any Dell adapter with that size plug, as long as it outputs at least 65 watts. So, if you find a good deal on a more powerful one, or already have one from an old system, you may use it. For example, here's a 65-watt adapter from Parts-People who supply genuine Dell parts, and here is a 90-watt adapter.</s>

<s>### Instruction: Good evening folks, So I am enquiring about installing a WWAN card to install in my E5470, I upgraded the panel to a 1920x1080 as the old 1366x768 panel was broken from my Job, however the laptop has a slot for WWAN and has the antennas for the WWAN card as well as WIFI Antennas. I have been looking at the DW5811e I'm from the UK however I fly from the UK to Southern Ireland & the US, would any of you know if this card would work in these countries, I currently have a Ireland SIM from 02 however when i'm travelling in the UK i just tether my Phone but this won't be an option when in Ireland or US. Something to mention I need internet more than Phone calls as most of my contacts are on matrix-synapse anyway. Regards ### Response: 1. Are you certain that your system has the WWAN antennas? It's common that if a system were ordered without WWAN option it would not include WWAN antennas. You would of course have WIFI antennas. 2. If you do indeed have the WWAN antennas, then yes, you could install a WWAN card and attach the antennas. Be careful when disconnecting and connecting the tiny antenna plugs that fit over the tiny posts on the card (kind of like snap fasteners on a coat). They are fragile. 3. You would need to choose a card that is compatible with your desired provider's service. Not all cards are compatible with all providers, so you need a card that they support. For internal WWAN cards, this Dell page has information. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hello guys, I need one help from your side. Alienware x17 R1 has only one DisplayPort output. I need to use my two 240hz alienware monitors. I searched from community page that Alienware is not compatible with docking stations. So how can I connect monitors directly to my laptop? Thanks in advance for suggestions! Best Regards Alper ### Response: The online x17 R1 Setup and Specifications pages 7/8 shows us that it has four video out ports =#1 Thunderbolt 4.0 port with Power Delivery#4 USB 3.2 Gen 2 (Type-C port) with DisplayPort and Power Delivery#5 HDMI#8 Mini DisplayPort (mDP) The online AW2720HFA User¡¯s Guide page 12 shows us that it has three video in ports =#7 HDMI 1#8 HDMI 2#9 DisplayPort (DP) x17 R1 HDMI out port --> HDMI to HDMI cable --> First AW2720HFA HDMI in port x17 R1 TB4 port --> retail USB-C to DP cable --> Second AW2720HFA DP in portorx17 R1 USB-C port --> retail USB-C to DP cable --> Second AW2720HFA DP in portorx17 R1 mDP port --> retail mDP to DP cable --> Second AW2720HFA DP in portorx17 R1 TB4 port --> retail USB-C to HDMI cable --> Second AW2720HFA HDMI in portorx17 R1 USB-C port --> retail USB-C to HDMI cable --> Second AW2720HFA HDMI in port</s>

<s>### Instruction: ____________________________ System Model XPS 15 7590 OS Name Microsoft Windows 11 Home System Type x64-based PC BIOS Version/Date Dell Inc. 1.22.0, 06/06/2023 ____________________________ Hello, for a few weeks now, my laptop is overheating just being in idle. I'm guessing it is due to BIOS updates, so I was thinking about Undervolting the CPU. Since my BIOS ver. is 1.22.0 I can't undervolt it, so I have to downgrade the BIOS ver. I downloaded ver. 1.12.0 from the Dell support site. Everytime I try to install ver 1.12.0 the laptop restarts, the DELL logo displays and I get the error message "BIOS Update blocked due to unsupported downgrade" and my BIOS ver. stays at 1.22.0. From what I found in other threads, I already did the following: In BIOS settings: - Intel Virtualization Technology is toggled off - BIOS Downgrade is toggled on , but still no successful downgrade. ### Response: Some BIOS upgrades will not allow a downgrade depending on the version. This thread at reddit may help though as it does address your undervolt question.</s>

<s>### Instruction: Latitude 7420 has the same issue as the Latitude 5300 2-in-1 where the hinge comes away from the cover. Dell are aware there is an issue but Dell won't admit to users there is an issue. Where do I go to get this resolved? The laptop is still under warranty and has not been misused. ### Response: Contact Dell tech support and this statement from Dell explains the hinge policy.</s>

<s>### Instruction: Hi - Is it possible to install a WWAN card after purchase? (such as the DW5829e-eSIM Snapdragon X20 LTE) My latitude 7340 has the antenna wires (I ordered it with the display option that included that and have cofirmed by looking inside) - it also has a functioning and connected sim tray and an empty M.2 slot. Is it as simple as slotting in the card and connecting the antenna wires? Thanks! ### Response: 1. Are you certain that your system has the WWAN antennas? It's common that if a system were ordered without WWAN option it would not include WWAN antennas. You would of course have WIFI antennas. 2. If you do indeed have the WWAN antennas, then yes, you could install a WWAN card and attach the antennas. Be careful when disconnecting and connecting the tiny antenna plugs that fit over the tiny posts on the card (kind of like snap fasteners on a coat). They are fragile. 3. You would need to choose a card that is compatible with your desired provider's service. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hi to all the members of the Dell Community. I am a user of Dell Inspiron Laptop I want to know my Motherboard specs for knowing how much ram it can hold in it, because i want to upgrade my ram. My motherboard manufacturer is Dell.Inc and my motherboard model no is "04GWD8",so i want its all specs abot how much ram it can hold ?,Can i Upgrade my Processer? My laptop name os "Inspiron 15 3515" Pls say me all of its specs. ### Response: Inspiron 3515 can use up to 32 GB RAM (two x 16 GB) DDR4 at 2400 MHz. Here is RAM from Crucial that is guaranteed compatible with your system. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) FYI: You didn't say whether it has a hard drive or an SSD. If it's a hard drive, replacing it with an SSD will make it much faster and more responsive, a noticeable difference and the most bang-for-your-buck that you can get for any upgrade. If you already have 8 GB RAM, replacing a hard drive with an SSD will make a more significant performance improvement than adding more RAM.</s>

<s>### Instruction: Can I put the Latitude E5490 1920x1080 14" screen inside my Latitude E6420? If not, is there any alternative things I can do to try and ramp it up to 1920x1080? ### Response: From what I see in E6420 specifications and replacement displays at Parts-People, that laptop did not have a FHD (1920x1080) option. As a motherboard is designed to work with only a small number of compatible displays, it's unlikely that that display would work. No, if your system does not support a FHD display, there's nothing you can do to increase the resolution of a compatible display. Edit: I also found an old Dell feature sheet on that system, confirming that there was no FHD option. These were the displays that were available: Your only option for higher resolution would be to use an external monitor.</s>

<s>### Instruction: I want to install a new CPU into my dell latitude e6440 laptop, I found one that seems really good I just want to know if I would have any issues using it i7-4940MX CPU I currently use a i5-4310M CPU CPU-Upgrade: Intel Core i7-4940MX CPU ### Response: i7-4610m would be the end of the line for that system. </s>

<s>### Instruction: - Hi, I have upgraded my laptops ssd, I had done it without needing to remove the led strip, but on putting the lid back on it seemed to come out, and I just cannot work out how it goes back. I keep trying to feed it in the slot and clamp it down with the boy that moves, but it doesn't seem to be staying in place. This is what it looks like [IMAGE] Can anyone please help quick as I want to put it back together. Thanks James ### Response: Yes, no harm in that. The latches are usually quite flimsy -- it doesn't take much to break one, and unfortunately it's not a part you can easily replace. </s>

<s>### Instruction: My new dell vostro 3250 has no backlit keyboard, and can't find the option in the bios settings, however the seller noted that it has backlit. So is there is any chance to troubleshoot this? I can't find keyboard illumination in the bios, and tried all the fn possibilities without seeing a change. ### Response: Vostro 3250 is a desktop system. Do you mean Vostro 3520? If so, that model has a backlight toggle on the F5 key. If you have priority set to the standard function keys (e.g. F5 to refresh page), then press and hold Fn button and press F5 key. If you have priority set to the secondary functions of the function keys, then press just F5 key to toggle backlight on/off. There may also be a setting in BIOS/Setup. If there is no icon on the F5 key for a secondary function for backlight (or on another F key, if this is not a Vostro 3520), then you don't have a backlit keyboard. On many laptop models, backlit keyboard is optional, so not all buyers choose it.</s>

<s>### Instruction: Hi, I have Windows 10 installed on my Alienware 18 R1 laptop, along with the Alienware Control Center installed. It is working fine, however the fans are always running at full speed and very noisy. I manually cleaned the fans but it didn't change anything. What could be wrong? Thank you. ### Response: If it's ten years old, then the thermal compound has dried out and cannot adequately transfer heat away from the processor. You should remove all old thermal compound and apply fresh. Also replace all thermal pads, as they will no longer work well after all those years. There also may be dust inside the laptop and maybe inside the fan and heat fins. You can confirm a heating problem by using a free monitoring utility such as HWMonitor or Core Temp. You might consider an internal cleaning. Open it up to clean out dust. Disassemble the fan to clean out dust and fluff. I found a fair bit in two laptops I worked on recently. Remove the heat sink, remove the old thermal compound and apply new thermal compound before reinstalling the heat sink. While you're in there, replace the CMOS battery (coin-cell battery). If it isn't dead, it soon will be. BIOS settings and date/time can't be saved without a functioning CMOS battery.</s>

<s>### Instruction: I have Dell Latitude and it's power button not working anymore. Sometimes it works when I pushed with force, otherwise not. Any solution? ### Response: You did not tell us your model number, so I cannot be specific to your model. It's possible that some crumbs or debris have gotten underneath the button. You could open the laptop to check and to clean. Depending upon the button design, you might be able to clean the contacts with some 99% alcohol. To regain normal function, you might need to replace the power button. On some models, it's a small separate component that you can buy and replace. On other models, you might need to replace the entire palmrest or keyboard. A reliable source of genuine Dell parts is Parts-People. You can search for your model to see what's available. You should also look at Dell Support site for your model's Service Manual or Owners Manual, to see what would be involved to access the power button. If you live in the US, Parts-People (specialists in supplying genuine Dell parts and repairing Dell computers) offers a laptop $100 Diagnosis and Repair service, whereby you pay just $100 + parts for repair, with free return shipping. If, after receiving their parts estimate, you decide against the repair, you pay just $30 for their diagnosis + return shipping cost. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: I'm trying to install a new OS on my Alienware 15 R3. However, the Windows 10 installer could not be loaded from a USB stick. Bios recognizes my new nvme drive and SSD drive, as well as the USB stick. Windows logo shows up,then screen turn black 1.Tried to create USB by using both Dell Recovery Tool and Window Media Creation tool, but same result 2. Ran the diagnostic tool by selecting F12, and got the erro that boot device not found 3.BIOS still can be upgraded/downgraded by using FLASH BIOS TOOL. Anybody knows how to fix this? [IMAGE][IMAGE] ### Response: Found solution in this topic:[URL] It turns out that the IntelSpeedStep need to be turned off in BIOS</s>

<s>### Instruction: I have the Inspiron 3452 with 32GB eMMC but I want to add an SSD in the empty HD slot. Problem: There is no way to connect the HD cable. Some videos show existing HD with area on board to connect HD cable. In that space there is nothing on my board. Do I have to bring it to a place to add the HD plug to the board? Please help me understand because you can't do anything with a 32 GB Laptop. Thanks ### Response: The only way to do this is to replace the system board with the one shipped in this model that has the SATA connector. That would be this board: [URL] There is no way to add the connector to the eMMC board you have. </s>

<s>### Instruction: I just want to know what exact parts I can upgrade for my laptop, so far its 16Gb DDR3 ram (1600 MHz) intel core i5-4310M CPU 2.70 GHz Intel(R) HD Graphics 4600 256 Gb SSD I just want to upgrade any parts I'm able to, so it runs better. I only use my laptop for Unity game design at the moment and sometimes play older games like fallout new Vegas (26-41 fps) people playground (50 - 82 fps) project zomboid (19 - 30 fps) Albion online (20 - 50 fps) Unity engine depends on the project size and settings for fps. heat for these games are 60 C to 87 C I already have new thermal paste. ### Response: About the only upgrades would be an i7 CPU and a larger SSD -- you're at the max for RAM and the GPU is not upgradeable. You'll need a socketed 4th generation mobile i7 like the 4600m if your intent is a CPU upgrade. </s>

<s>### Instruction: I just bought a brand new m15 R5 a month ago. I started using it a week ago. It was a gift and came early. I've used it only on a cleared desk because I've been nervous, as I never owned a computer this expensive before. This morning, I was getting some work done and it shut off. I turned it back on and it came up with a fan error 2000-0511. I went in and ran the online system check and came up CPU fan and GPU fan not responding. The fans don't appear to be running at all because it's completely silent. I don't hear any and gets hot with use. I updated all drivers etc listed in support assist and reset. The 2000-0511 error remained.I opened a case with support. They instructed me to use compressed air to clean debris. I did that. Well, best I could. I couldn't get all the screws loosened to take the back off to do it. All but 3 came off but the last 3 just wouldn't. He said just to do it through the vents so I followed his instructions.They told me to go into BIOS and choose optimal defaults. I did and still got an error, this time 2000-0712. Still not working.I'm frustrated because despite always having bought cheaper computers, they've always lasted for several years at least, and then I have a problem with this one that still isn't rectified after hours with support a week into using it. Why would a new computer fan to just stop with nothing having happened and is there anything else I can try? ### Response: You've said you purchased it a month ago, and in the same post, mention a week. If the system is less than 30 days from shipment, return it for a refund. Otherwise, warranty repair parts are considered refurbished (and by every system manufacturer, not just Dell). Have the fan replaced and the system should function just fine. </s>

<s>### Instruction: I have an issue with my new Laptop (Latitude 5540) and Docking Station (WD19S) concerning logging into my office VPN connection. If I plug my ethernet cable directly into my PC, I have internet access, and I can log in to the VPN. But if I plug the ethernet cable into the docking station, and connect the docking station to the PC I get internet, but the VPN connection is refused? I am using a Powerline Ethernet adapter (router upstairs, home office downstairs) Anyone seen this before? Dell Support were helpful, but we did not solve the problem I have updated all Firmware/Drivers ### Response: I don't have a guaranteed answer, but perhaps I can point you in the right direction. I suspect it could be that your VPN is configured to recognize/require recognition of your laptop's NIC (network card). So, when you connect Ethernet directly to the laptop, it works. However, when Ethernet is connected to the dock, it's your dock's NIC that is seen and it is not recognized as a valid connection. Investigate whether that dock offers passthrough support, whereby the laptop NIC's MAC address would be visible through the dock or the dock would spoof the laptop NIC's MAC address. It might be called something like MAC address override, MAC address passthrough, MAC address spoofing...</s>

<s>### Instruction: Hello everyone, Recently I remove the old battery from my laptop and threw it away. Unfortunately, I threw it together with the cable connector that connects battery to motherboard. I don't know any specifications about it (if there are specific ones). Does anyone know where I can find a new one (the original one), and how much might it cost? Thanks in advance for your replies. It should be something like this one but I am not sure: [IMAGE] ### Response: [URL] </s>

<s>### Instruction: Hi, I have installed (dual boot) Windows 10 and EndeavourOS (Linux) on the internal ssd of my Alienware18 laptop. When I press the power button of my laptop I then select the boot sequence to choose between launching Windows 10 or EndeavourOS. My ssd has 2 main partitions: -one with Windows 10 -one with EndeavourOS, encrypted, Btrfs with Grub. I also have an internal hdd 1TB (non encrypted) in my Alienware 18 R1. When I use EndeavourOS I can access the 1 TB hdd. However, when using Windows my 1 TB hdd doesn't appear, so I can't access it. Any idea how to solve this problem? Thank you. ### Response: You can repartition and reformat the disc in NTFS format (most modern Linux OS can read NTFS) or use a utility under Windows to mount the drive. [URL]#:~:text=DiskInternals%20Linux%20Reader%20is%20a,XFS%2C%20Hikvision%20NAS%20and%20DVR. </s>

<s>### Instruction: Recently updated the BIOS to 1.13.1 from the support assist application. After this I noticed that the computer will not shut down, and any attempts to shut the computer down will cause it to restart instead. The only way to have the computer shut down now is to force shutdown by an extended press of the power button, which can cause damage to the components. I have changed nothing in the BIOS. Funny enough, occasionally I receive an error message: [IMAGE] "FAN functin is failure." This is honestly laughable, not only from the poor grammar and spelling but also because both fans are spinning in both low power and high power states. It would seem to me like this BIOS update is causing problems, which I'm not sure can be fixed. I've attempted the following: 1. Resetting BIOS settings 2. Rolling back BIOS to 1.12.1 3. Reinstalling Windows 4. Removing Fast Boot 5. Removing restart on system failure 6. Removing hibernation ### Response: If you are experiencing this problem: Watch this: [URL] DL: [URL] [URL] Follow the directions in the video. Boot from this USB Go to Device Manager Go to AMD PBS Set Modern Standby Type to s3 Enable Set Wake on PME to Disabled Press escape a few times then y to accept changes Press escape back to main menu Select Continue Press enter when prompted.</s>

<s>### Instruction: Hello I have a work setup I need help with. I have a Dell Precision 7740 connected to a WD19TBS docking station with two active U2412M monitors. Previously I had the previous version of this laptop with a click in style docking station using three of these monitors (laptop closed). My problem now is my laptop or docking station is not recognizing the three monitors. Just two (with the laptop closed). If I open the laptop it will adjust and recognize three displays. What do I need to do to have the computer recognize three external monitors while closed? The two that are working are connected via displayport and the one that is not working is connected via HDMI. Thanks ### Response: Resolved</s>

<s>### Instruction: SHORT VERSION: Dell Inspiron 5000 series POWER BUTTON IS STUCK and WILL NOT TURN ON. Thank you so much to whomever is able to assist. The computer belonged to my father and he passed. We used Dad's Dell Inspiron 5000 series (5658) for the pictures at his funeral. Months later, someone tossed the charging cord, since it didn't fit my Dell. I just was able to buy the exact cord needed to use the computer and find our family memories again. HOWEVER, I do not know if the computer simply sitting and not being used is the cause, but the power button is stuck. I mean that there is no give to it, to turn the computer on. I watched one video and the man took almost everything apart to check the power button. I have read that this is a common problem. Is that really the only one way to correct this and it means taking the entire computer apart??? I do not mind taking some of it apart, but it was difficult to follow and I am not sure I could even see how he was doing all of it. THANK YOU FOR ANY ASSISTANCE! ### Response: There is no Inspiron 5658. I thought perhaps you mean 5758, so I gave you links to Service Manual procedures for the 5758. If it's another model, then you'd need to look in a different Service Manual. Don't worry. Even if the laptop is entirely dead and nonrepairable, you won't lose your photos. In that worst case, you can remove the hard drive and will be able to retrieve its photos and files by using another computer. 1. For best results, you should use a Dell power adapter. If that laptop has only integrated Intel graphics, it can use a 45-watt (or greater) power adapter. If it has a discrete Nvidia graphics card, it needs a 65-watt (or greater) power adapter. I realize that you may not know what graphics it has, so use a 65-watt (or greater) Dell power adapter. If you don't plan to continue to use this laptop after retrieving your files, maybe you can borrow a Dell power adapter. 2. First thing I would try is a reset: If you see any led lights, make note of colour and pattern/sequence. Likewise, if you hear any beeps, make note of them. Tell us what you see and hear. 3. If the above doesn't succeed in a boot, repeat my reset steps 1-4, and then remove the CMOS battery (coin-cell battery), wait 15 minutes or so and replace it with a fresh battery. Instructions in the Service Manual. Then close up the system, connect the power adapter and see if it will boot. 4. If it truly is a power button failure, it is possible to replace it. However, unless you really want to use that laptop, it may be simpler to remove the drive and access it from another computer to retrieve your files. Follow the disassembly and reassembly steps in Dell's Inspiron 5758 Service Manual.Look on YouTube for videos showing disassembly of your model. But, be cautious with them, as some use steps or methods that are not appropriate. Use the videos to add to your understanding of what to do, but follow the steps in Dell's manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) If you're not comfortable working inside the laptop or don't have necessary tools, perhaps a technical friend or local repair shop can assist. It's not rocket science, but it is easy to break something or damage a component with a static electricity discharge.</s>

<s>### Instruction: I have purchased a new Dell XPS 8950. I also purchased Dell migrate (part of Data assistant I believe). to be installed on the XPS 8950 I wish to migrate from the current Dell XPS 8930 to the new Dell XPS 8950. Which has not yet been delivered. Does the migrate process keep all the original data on the older computer or does it delete that data after transfer. Also, does the migration include the registry files for the programs migrated or do I have to install all of those into the new computer? If so, why migrate.....I can just reinstall the programs. Man I hate this moving this software to the new computer by copy paste or new install. ### Response: My understanding is: Edit: I found a couple of Dell articles that provide further info: </s>

<s>### Instruction: I've a 2018 out of warranty Dell Inspiron 5570 that won't turn on its flashing orange 2 times and white 4 times? ### Response: That is a Memory or RAM failure. Did you recently install additional RAM, or do any work inside the laptop? Try a reset: If you get the same error, try this: If you continue to see that error, repeat steps 1 through 5 again. Then remove one RAM module and test the other RAM module alone in each of the RAM slots. Then test the other RAM module alone in each RAM slot. The goal is to see if one RAM module is bad or if one RAM slot is bad. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hello, Somehow I got infected with a trojan virus that I could not seem to clean up so I decided to replace the SSD. After installing the new SSD, which was the same exact model as the previous one, it shows up in the BIOS System Information screen as the M.2 PCIe SSD-0 drive, however the Primary Hard Drive is listed as (none) and it does not show up in the BIOS Boot Sequence screen as a bootable drive. The SSD model is a Western Digital 1TB SSD PC SN730 NVMe PCIe. Do I possibly need to load firmware in order for the drive to show up as bootable? Any help would be definitely be appreciated. Thanks, Paul ### Response: This may seem obvious, but since you didn't tell us, did you install Windows on the new drive? It won't show as bootable until there is a valid OS on it. Use Microsoft Media Creation Tool to create the installer on a flash drive, boot from that flash drive and begin the installation process. I wrote a detailed description of how to install Windows 10 and 11. It may help you. Here's another description of the install process, from a Microsoft MVP. </s>

<s>### Instruction: Hi everyone, Can someone help me lower my 4090 Nvidia card Temps on my Alienware m18 R1? The Alienware m18 R1's commend center does that but I'm at 42 Celsius. Thanks, Stefos ### Response: 42¡Æ is near the lower end of normal temperature range. That does not sound like a problem.</s>

<s>### Instruction: Are there E6440 models that are also available without AMD Radeon HD 8690M? And if this is not the case, can the AMD Radeon HD 8690M be disabled in the BIOS or UEFI? THX ### Response: Yes, the system was available with integrated-only graphics. Generally, you can disable the discrete GPU as well, either in firmware or under the operating system. </s>

<s>### Instruction: I finally got Dell to recognize the touchpad has issues. I've resorted to using a wireless mouse. The dell technician will be here today to replace the touchpad. I'm hopeful I'll be one of the lucky ones and the replacement resolves the crazy behavior the current one has. It started a few days after I received, and have been trying to get resolved since then. Wish me luck ### Response: Dell ended up replacing my original laptop with a refurbished unit and have had no further issues. I've also received a response to my inquiry about the redesign Dell has implemented and the repair to those still having the issues. They have redesigned the trackpad and also has a gasket below the pad to eliminate the static build up that seems to be the cause of strange behaviors. I'd reach out to Dell to request this repair be made to your laptop.</s>

<s>### Instruction: After a little stroll on Google I noticed a caution icon on my Windows Security icon on the task bar. I opened it up and it read. Device Security There is no TPM available. Please check your BIOS settings. A google search on how to check my BIOS settings was not helpful. I can't even find if this computer is supposed to have TPM. This computer is running Windows 11. It's the first time I've seen this caution. Thanks for any thoughts, Rick ### Response: If you're not aware, Windows 11 has CPU and TPM requirements that this system is far too old to support. It must have been installed by bypassing the CPU check. Bottom line: this model dates from 2012. Even if it has a TPM, it will not be recent enough to support Windows 11 -- and the CPU in it is likewise unsupported. Microsoft has publicly stated that it may update Windows 11 to enforce those requirements -- the appearance of the error you're seeing, if recent, may just be the opening act in that play. </s>

<s>### Instruction: forgetting heat problems how high can cpu power can go ### Response: This is another extension of your thread about installing an Extreme Edition CPU on this system. All the CPUs the E5520 are 35W maximum. The system is not designed to handle a 55W Extreme Edition CPU. </s>

<s>### Instruction: Hi, Is it possible to download the Alienware Control Center for my Alienware 18 R1 (on which I install Windows 10)? To have AlienFX? So I can change the keyboard lights, fan speed and so on? Thank you. ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. The Alienware 18 R1 (7/02/2013) has Alienware Command Center Application | Driver Details | Dell US. This Dell AWCC application is designed to install and work on your Windows 10, 64-bit operating system. </s>

<s>### Instruction: I've tried everything I can find, including a system reset, but the camera sensors continue to have problems ( a Device_Power_Faliure / code 10 for the second sensor and a code 51 for the first sensor), leading to a "camera not found" error when trying to open up the camera app. I've uninstalled both and the camera and restarted, updated to the latest camera and sensor drivers and system updates, with no luck. Is there any other way I could resolve this? ### Response: If the system is in warranty, call Dell to arrange a repair. If it's not, the service manual is linked below -- make sure the cable connections between the display and camera and the mainboard is intact. If the cable is damaged, the display assembly will need to be replaced. Service manual here: [URL] </s>

<s>### Instruction: Using an eGPU on an Alienware M9700 II know I can't game on it. I just want to use it as a media center. So I will be hooking it up to my Tv to watch shows and movies. The internal gpus of course, overheat , as they are ancient. SO, I want to go the external route, IF possible. The riser is cheap. The card doesn't have to be monstrous. All I REALLY need to know, is if I can adapt the Express Card Slot /54mm as an output. I can get an adaptor that turns into USB 3. It will probably only run at usb2 speed. Can I then usb into the riser card? Or can any bright soul tell me if it is even possible with a different adapter? I am going to be loading Tiny 10 onto it and two new ssd drives. It has the max of 2 gig of ram in it. If I spend a hundred bucks in parts, that's fine. I just dont want to throw this out. It was a very expensive piece in its day. And it still works. Thanks in advance! [IMAGE][IMAGE] ### Response: Only you can make the call, but there is no other hardware in the system that's usable as a video input from an eGPU. For that matter, you can buy a complete, used desktop system at least ten years newer than this Alienware for under $100 -- which will run rings around anything you can jerry rig with this notebook. </s>

<s>### Instruction: i wonder if i can upgrade my CPU to Intel Core i7-3940XM or not ### Response: No, that doesn't change the prospect of a CPU the system cannot identify working (or not working), and it doesn't change the fact that the 2960XM draws far more power than the voltage regulators on the board were ever designed for (and that's when they were brand new, not over a decade old as they are now). There is no harm in trying, but I wouldn't spend much on the CPU as your experiment has a far higher probability of failure than it does success. Either way, report your findings back -- someone may decide to try the same experiment. </s>

<s>### Instruction: I wanted to wipe my laptop so I can give it away, I was going to use DBAN but I couldn't get it to work, I saw Dell had a Data Wipe in BIOS and thought I'd try it anyway it wiped everything and now there's nothing on it and it says no HDD detected in BIOS. Is all my information gone or if the HDD gets re-enabled will everything come back? I don't want to give this laptop away if it still has my stuff on it. ### Response: I believe Dell Data Wipe works similar as CLEAN ALL from Disk Part. It wiped everything on the drive. Some alternative preference, if you are going to give it to relatives, someone you know, Dell Data Wipe should be sufficient. If you are going to give it to charity or not a well known person, just give the laptop without hard drive. Take HDD out and dented it with a hammer before discard it. That should give you peace of mind.</s>

<s>### Instruction: I am trying to get Wake on Lan working. I have activated the feature in the Killer 3000 Ethernet driver. But the BIOS doesn't seem to support it. Can someone confirm there is no Wake on Lan support for this computer? If, as I suspect, it's true there is no support, that surprises me greatly for a premium laptop. The Ethernet definitely supports it. It disappoints me there appears to be no support in the BIOS. ### Response: Hi [NAME] thank you for sharing update. My old Alienware 17 R5 (4/16/2018) appears to accept the Wake On LAN (WOL) troubleshooting best practices | Dell US fix, but do not want to enable WOL option. Postulate your old Alienware m17 R2 (7/01/2019) should also accept this troubleshooting WOL fix. </s>

<s>### Instruction: I bought this computer in an auction and have talked to the organization's IT department and they have no idea why this machine would have a password on it at all. SDD has been wiped, unable to boot from USB because I can't access the boot sequence options (F12) because password required. I am removing the battery and leaving out overnight to see if that works. I am majorly stumped here, any suggestions/insights appreciated. What I have tried already: Removing the battery for 15min. Switched jumper from pins 2&3 to pins 2&1 ~ left switched for up to 15min - both with battery in & out. ### Response: Thank you for your time the problem is fixed. My kid set the supervisor password O_o He is NOT a happy camper..</s>

<s>### Instruction: Getting a slow charge warning with my 180w laptop using 180w docking port. Now understand the power to the docking port is 180w and not 180w to the laptop. Could I use a second docking station with a combined power to laptop of grater than 180w to get rid of the slow charging warning? ### Response: The system will accept power from only one connection at a time, so you can't add two power inputs to total what the system needs. As the other reply indicated, a specific answer requires knowing what model system you have, but if it needs a 180W adapter, it is all but certain that regardless of that specific, you can't power it over a docking station alone. </s>

<s>### Instruction: New replacement Dell Monitor U2422H flickers to black on Dell Inspiron 15 -7580 just out of warranty. Tried my other Dell monitor thats OK on my very old HP laptop - same result - flickers to black. Two hours of Dell Tech concluded Inspiron HDMI board failure. Options? Thanks ### Response: Many thanks Adrian I tried all of the above. Connecting monitor to my old second PC confirmed the issue is not the monitor. Dell Tech confirmed it is the HDMI board on the Mother Board. Not repairable. My Inspiron 7580 has been a good machine and is only 4 years old. Extended warrantly expired in April! I need the monitor due to vision issues. I'll give it to one of my children as everything else works fine.</s>

<s>### Instruction: Good Morning, Keyboard of my old Alienware M14x R2 system was not working and I am able to find a replacement, but the seller has asked about the connecting cable color if it is blue or green (some compatibility issue). Is there any way to know it without opening the laptop please, looking for your advice. Thank you ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Please enter Service Tag into Dell Alienware M14xR2 Keyboards | Shop Dell Alienware Parts (parts-people.com) and this database will tell you which DP/N Keyboard is installed within your Alienware M14x R2. The seller's DP/N keyboard should match if it is a compatible replacement. Have a look on YouTube to see if there is replace keyboard video. The Alienware M14x R2 Owner's manual is Alienware M14x R2 Owner's manual (dell.com). </s>

<s>### Instruction: I'm trying to install NixOS using their latest install ISO installed on a USB stick. However, when I boot my computer with the USB stick plugged in, it never gets past the dell logo. I've tried opening the BIOS settings and the boot menu, but the blue progress bar at the bottom of the screen gets stuck about halfway through. The same issue occurs with an Arch Linux live USB (that I'm pretty sure has worked before). The computer boots fine when nothing is plugged in. I have disabled secure boot and enabled AHCI. I've never been able to add a boot order entry for usb drives (I don't know what file to point the boot entry to), but if the computer even gets to the grub menu (what normally boots up), I'm able to boot from the usb using the grub command line. I'm currently running Arch Linux with the 6.4.3-arch1-1 kernel. The USB sticks are SanDisk Ultra USB 3.0 drives, which I've used to boot from before. ### Response: I used dd. But I tried a different USB drive brand (something cheap from amazon), and it worked.</s>

<s>### Instruction: so, if i want to replace a palm rest of a Latitude 5590 computer, can i just go on ebay and find one from the same model, or do I have to be more specific. it seems like there are different models of latitude 5940 (fingerprint reader, etc). will my motherboard "recognize" any of them? if not is there a chart on which models are compatible. as a rule of thumb, if the ribbon cables and jacks (like power plug, USB port, net work port) line up in the same spot), should that palm rest work for me? THanks ### Response: Best bet is to buy the same part you now have, but installing one that has features you don't have (fingerprint reader, etc.) should not be a problem, either. </s>

<s>### Instruction: My Inspiron 7391 2 in 1 Laptop was upgraded to Windows 11. And my Webcam is now not detected? In Device Manager, it looks like there is one USB device not detected = [IMAGE] Have tried here, but the camera (webcam) just only showing up one day, then it disappears again. Please help, is there any specific driver under Windows 11 that can fix this issue? Many thanks. ### Response: Fixed by uninstalling the unknown USB Device and then scan for Hardware change. Thanks.</s>

<s>### Instruction: One of my memory slots died (will not boot up if there is anything in that slot, even a known-good SODIMM). I am wondering if the computer will recognize and use a single 32 GB SODIMM in one of the slots or if I'm stuck with only 16 GB. ### Response: It's a good question. It's unclear what the answer is. Dell specifications state a maximum of 32 GB for the system, but do not state a per-slot maximum. Crucial states system maximum of 32 GB, but not a per-slot maximum. However, Crucial's guaranteed-compatible RAM list does not include a 32 GB module, perhaps indicating that a single slot can accept a maximum of 16 GB. Kingston states "Maximum Memory Per Slot 16GB". Based on that information, I would conclude that you can not use more than 16 GB in a single slot. If you want to try a 32 GB module, get it from a vendor that will allow for return and refund if it doesn't work. </s>

<s>### Instruction: My Inspiron 5481 is having issues getting Windows 11 to work properly. What is happening is that when the laptop boots up, it gives me a black screen that shows the time and date, and mentions information about the picture (that does not show). If I do a control-alt-delete, the entire screen goes black. I've tried Upgrading from Windows 10 and installing a fresh copy of Windows 11, and both give me the same issue. The odd thing is that if I let the laptop sit for about an hour, it will eventually give me the logon prompt. I'm able to log in Windows 11 OK and everything works great after that. However, if I "Sign-Out" of Windows 11, it goes back to the same issue. I'm on the latest Windows 11 updates, and I've ran the Dell driver installer and it's telling me I have all the latest drivers. (to include the latest BIOS). I've tried resetting the BIOS settings to default values as well. Any help would be appreciated. ### Response: Once you are able to finally log in, disable the Intel Integrated Sensor Hub in your device manager.This work-around will allow you to boot normally (at the cost of automatic screen rotation) until Dell finally gets around to putting out an updated driver (which they need to do, since there is a security vulnerability in any driver before Mar 2023). Hey Dell, how about you all get on that, huh? I and a ton of other folks have reported this issue for over a year now.</s>

<s>### Instruction: Hello, I just received a Dell Latitude E6520 without battery and hard disk drive which also needs replacing the bios battery. As I'm not into computers at all I would like to have your confirmation for the following so I won't buy something that's not suitable for it. Been told by the donor that it would work well with a Samsung 500GB SSD, a new battery obviously and the cell for bios. What type of battery cell is needed for the bios please? Any specs I should know for the battery? Like number of cells and amps? Can I also do any upgrades to make it run slightly faster? Thank you in advance! ### Response: Before you start pouring money into a system worth less than $50, carefully evaluate the cost of the parts against the cost of a newer, complete system. Any 2.5" SATA SSD will work. With the battery, you're going to be limited to the aftermarket, as any OEM batteries for a system of this age will be many years old before you even start using them. The reserve battery is a CR-2032 coin cell with a pair of wires and connector attached. [URL] </s>

<s>### Instruction: I have been trying to do BIOS recovery on dell Inspiron 14 5480 following the content below. [URL] however it doesn¡¯t work. Here is my status. 1. I push ctrl+esc then plug-in. The screen is black with 3, 3 flash light on plug-in light (I google it, it means I don¡¯t have recovery file) 2. I download and rename BIOS_IMG.rcv and place it in usb, but it still doesn¡¯t work, black screen with 3,3 flashing light 3. I also tried this link, but the command line in the link doesn¡¯t work for me (C:\ \ /writehdrfile /writeromfile) [URL] Now I wonder if I could download BIOS recovery from dell website for Inspiron 14 5000 or contact dell support is the only option for me since the first link doesn¡¯t mention Inspiron Please help, thanks. ========================My pc is dell inspiron 14 5000 (5480) mfg year 2019 with OEM window 10 Additional info, I tried to format and reinstall window to reallocate disks space and partitions, but I messed up and delete everything (including recovery data for factory reset, I think). I somehow manage to install window with recovery window download to usb but couldn¡¯t boot it (no bootable device found problem). I tried to fix it in BIOS setting and here I am. Please help me. Thanks ### Response: If you are experiencing problems with your Dell computer's BIOS, such as a failed or interrupted BIOS update, a corrupted BIOS, or boot issues, you can attempt to recover or restore the BIOS using the following methods: BIOS Recovery from Hard Drive: Some Dell computers have a built-in BIOS recovery feature that allows you to restore the BIOS from a special partition on the hard drive. To access this feature, you usually need to press a specific key combination during the boot process (such as Ctrl + Esc or Fn + Esc). Consult your Dell computer's documentation or visit the Dell support website for instructions specific to your model. BIOS Recovery from USB: If your Dell computer does not have a built-in BIOS recovery feature, you can create a bootable USB drive with the BIOS firmware and use it to recover the BIOS. Dell provides BIOS recovery tools and instructions on their support website. You will typically need to download the appropriate BIOS firmware for your model, create a bootable USB drive using a tool like Rufus or Dell's BIOS update utility, and then boot your computer from the USB drive to initiate the recovery process. Contact Dell Support: If you are unable to recover the BIOS using the above methods or encounter any difficulties, it's recommended to contact Dell's technical support for further assistance. They can provide specific guidance and support based on your computer model and the nature of the BIOS issue you are facing. It's worth noting that performing a BIOS recovery is a sensitive procedure, and if not done correctly, it can potentially cause further issues or even permanently damage your computer. Therefore, it's essential to carefully follow the instructions provided by Dell or seek professional assistance if you are unsure.</s>

<s>### Instruction: Hi everyone, So I have had my Alienware m17 R1 for nearly 4 years and have not had any significant issues with it. Over the past few weeks it has started to crash a lot. I have tried running system tests updating bios but it just keeps crashing. It is mainly when I am playing a game that it crashes. Any help would be appreciated Thanks ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. [IMAGE] The Alienware M17 reports Dell ePSA code 4306.26 but the image fails to include the warning window that reveals the ePSA code 4306.26 context. In many ePSA codes there is a requirement that the issue shall be fixed before the system is allowed to boot into the operating system. At the bottom of picture it seems to say "This resource is not active during testing". The ePSA appears to be testing memory in progress, but unable to complete testing. The Alienware M17 has two RAM memory slots. Please reseat the memory cards having removed dust and/or debris using can of dry air (or similar). If this issue is not fixed, please install one memory card in either slot to determine if card or slot has a fault. Then repeat using other memory card. Hopefully this issue can be fixed and allow system to play games without crashing. </s>

<s>### Instruction: Hey, I know this is an older laptop but I a co-worker really just wants this one working which is usually an easy fix. However, it is having an odd issue. Like most Dells of this time, the power jack is broken. The middle section is fully missing leaving just the bare metal center. It will make decent connection with both a Dell and aftermarket adapter plugged into it (not ideal) but the BIOS recognizes them both and will charge the battery with both as well. Here is the wierdness of this whole ordeal. I ordered a replacement 5-pin jack for the system and hooked it up. The system will power up but the BIOS reads the adapter as "Unknown" so it will not charge up the battery. I ordered another jack from a different vendor and the same thing happens. Just to ensure that one of the jacks did not damage the motherboard, I put the damaged jack back in the system and it works like it supposed to. I also updated the BIOS as well just in case there was an issue with that but it did not make a difference. Neither new jack works with the system but the damage one still will. So I have no idea where to go from here. Are both of the jacks not wired right for the system to recognize in the system correctly? Any thoughts about this? ### Response: Assuming that neither replacement jack is OEM, I would guess that the centre connection on the jack is the problem on both new jacks. The only other thing to try would be to find another known good working Dell OEM adapter and try that with the new jack.</s>

<s>### Instruction: I have a Dell Latitude E6410 with I-5 and 1st generation laptop, and I am looking for compatible LCD/LED screens from other Dell models. Can you help me identify which models are compatible? ### Response: One from an other E6410 (or 20, 30) system should work if it's the same resolution and has the same type of backlight. That said, entire working E6410 systems run between $20-50 complete, so bear that in mind when pricing just a screen replacement. </s>

<s>### Instruction: I have tried turning on my Dell inspiron 3583 and it is stuck on the screens that go between ¡°Dell logo¡± , ¡°updates are underway. Please keep computer on.¡± And ¡°restarting¡± but nothing happens. It has been doing this for a number of hours now and I have not been able to use my laptop for days. I have tried to restart my computer and reboot it and press the F8 key (all things which were recommend online) but nothing seems to be working. Could I get some guidance on this please. ### Response: Press F12 a few times immediately after powering on and run a full diagnostic. Report back any errors by number (2000-0142, etc.). </s>

<s>### Instruction: I have two XPS 17 9710 laptops with Windows 11 Home edition that were purchased February last year. Last weekend, they both encountered the same problem: When they boot up, they ask for the Bitlocker key. Both laptops have the Windows 11 Home edition installed and Bitlocker is not available in the Home edition. I went to the Microsoft account that the PC was set up on and there was a Bitlocker key stored for the locked laptop stored on the account and the date of the key was the same date that the laptop was first setup, February 2022. I tried using that key to unlock the laptop but that didn't work. I went into the Command Prompt from Troubleshoot, Advanced Options and entered "manage-bde -status" and got a response that the status was "Unknown". Repairing the OS doesn't work because the drive is not accessible. Anybody got any suggestions? I know I could completely reinstall the OS but I don't know if that would even fix the problem since it is also a hardware problem. If this was just on one laptop, I would have written the problem off as a hardware failure but that is unlikely since it happened to two laptops simultaneously. Surely these are not the only two XPS 17 9710 laptops with this problem. Someone else must be having the same problem. ### Response: I was finally able to get this fixed. I confirmed that the OS for these laptops was Windows 11 Home. Bitlocker is not available on the Home version of Windows 11 so why were these two identical laptops requesting the Bitlocker key while booting up? Apparently, when they were first set up, they both created a Bitlocker key and they stored the key on the MS account used during the initial set up, The date on the keys was the same date that the laptops were received from Dell and setup. What made the problem even worst was that the drives would not unlock if you entered the key during the boot-up. I was able to unlock the drives and turn encryption off by using the manage-bde commands. However, the drives still would not boot after unlocking them and turning off encryption. I had to reset the OS but at least I didn't to do a total reset because unlocking the drives did give me access to the accounts that were setup on the PC. I think Dell is to blame for this problem happening but Dell Support-Assist did make it resetting the OS easier. Still, it took several hours of work over several days to recover the PCs.</s>

<s>### Instruction: Good afternoon, i have an inspiron 5577, windows 10 unfortunately i had to set up an admin and system password in my PC, as far i remember they where the same and i use my PC normally, when it start it, I use my system password but when i go to firmware UEFI configuration -> security -> unlock setup (or admin password status) it says the password is wrong so i cant change it, probably my BIOS is locked, the thing is, i need to make a recovery with a pen drive to clean my PC (delete all partitions), but i am afraid of two things, first, the system ask me for the system password and the admin password so when it asks me for the admin password i will not be able to continue and will not be able to come back and lose all usage from my PC, and second is if i can do the recovery i will not be able to update the drivers, do u have an answer for sure for this questions? thank you for your attention ### Response: Recovering a Dell system without the administrator password can be a challenging task, as it involves bypassing security measures. However, there are a few methods you can try: 1. Reset Using Another Admin Account:If there is another user account with administrator privileges on the Dell system, you can log in using that account and reset the password for the locked admin account. Here's how:- Log in to the Dell system with the alternative admin account.- Press Windows Key + R to open the Run dialog box, type "lusrmgr.msc," and press Enter.- In the Local Users and Groups window, expand "Users."- Right-click on the locked admin account and select "Set Password."- Follow the on-screen instructions to set a new password for the admin account. 2. Reset Using a Password Reset Disk:If you previously created a password reset disk, you can use it to reset the administrator password. Here's how:- On the Dell login screen, click "Reset Password" or "I Forgot My Password."- Follow the on-screen instructions until you reach the password reset options.- Insert the password reset disk into the appropriate drive.- Follow the instructions to reset the administrator password. 3. Use Third-Party Password Reset Tools:Several third-party password reset tools are available that can help you reset the administrator password on a Dell system. These tools are often bootable, and you'll need to create a bootable USB or CD/DVD using another computer. Examples of such tools include Offline NT Password & Registry Editor, PCUnlocker, or Kon-Boot. 4. Contact Dell Support:If the above methods don't work or you're uncomfortable using third-party tools, it's recommended to contact Dell Support for assistance. They may provide you with additional options or guidance to recover or reset the administrator password. Note: It's important to remember that attempting to bypass the administrator password without proper authorization may violate the system's security policy or legal agreements. Use these methods responsibly and ensure you have the necessary rights or permissions to perform these actions.</s>

<s>### Instruction: Hello, So I have a 2011 Dell Inspiron N5010 running non-supported Windows 10. Inspiron N5010 recently started to Power on automatically from The Shutdown when I plug it in the AC Charger. It never done that before. Example: The Inspiron N5010 is off for a day. The next day I go to use it. I plug it in the AC Charger before powering it on and it powers on it self. But It doesn't do that every time the laptop is off. But it do that when the laptop is left off for a day or 7-8 hours but not the same time I shutdown the laptop. I looked for some solutions and most of them saying that maybe the AC Behavior or Wake On AC are enabled in the BIOS but when I looked in the BIOS I didn't find any of these two choices. I hope anyone understand me and my problem. The Inspiron N5010 is running with A15 BIOS. ### Response: If your Dell Inspiron N5010 laptop powers on automatically when you plug it in, there could be a few potential causes for this behavior. Here are some troubleshooting steps you can follow to try to resolve the issue: 1. **Check Power Button and Keyboard**: Ensure that the power button is not stuck or jammed, as it could cause the laptop to turn on automatically. Also, check the keyboard for any stuck keys, as some laptops have a "power on" key combination that could be accidentally triggered. 2. **BIOS Settings**: Enter the laptop's BIOS settings (usually by pressing F2 or DEL during the boot process) and look for any power-related options. Check if there's an option related to automatic power on when AC power is connected. If you find such an option, disable it. 3. **Power Options in Operating System**: If the laptop is running Windows or another operating system, check the power options in the control panel. Look for any settings related to power management and automatic startup. Adjust the settings accordingly to prevent automatic booting. 4. **Update BIOS**: Visit Dell's support website and check for any BIOS updates for your specific laptop model. Sometimes, BIOS updates can address power-related issues, including automatic startup problems. 5. **Hardware Issues**: There might be a hardware problem with the power circuitry or the charging port that is causing the laptop to misinterpret the connection of the charger as a power-on signal. In this case, it's best to contact Dell support or visit a qualified technician for further diagnosis and repair. 6. **Battery Check**: If your laptop's battery is old or faulty, it might not be holding a charge properly, and the laptop might be relying solely on AC power. Check the battery health using the appropriate software or consult Dell's diagnostics tools to see if there are any battery-related issues. 7. **Power Adapter**: If you are using a third-party power adapter or charger, it might not be fully compatible with your laptop, leading to unusual behavior. Ensure you are using the original Dell power adapter that came with the laptop. If you've tried the above steps and the issue persists, it's best to reach out to Dell customer support or take the laptop to an authorized service center for a more in-depth investigation and resolution.</s>

<s>### Instruction: This is a bit long so please bear with me¡¦ I have a five-year-old Dell Inspiron 7370. The graphics driver is updated. The problem I¡¯ll describe began occurring a year ago intermittently and used to resolve on its own after a few minutes but now it is constant. When the internal battery is connected, whether or not the laptop is on AC power, the screen flashes to the extent that the laptop is unusable. The flashing occurs when rebooting when the Dell logo appears and when in BIOS setup, both of which are outside of Windows. Once in Windows, if I adjust the brightness, the flashing changes randomly from dark to light flashing but not in a way that corresponds to the brightness setting. I tried a new battery, and nothing changed. (Old battery was two years old.) Possible a clue of some sort is that If I remove the battery and run on AC power, the screen will stay stable and usable provided the brightness level is set between 29 and 40 (Range is 0 ? 99). If I go above or below that range, the flashing returns. However, while on AC power with the battery connected, there is no setting that keeps the display stable; it flashes all the time. I realize this is convoluted so I¡¯ll try to say it another way¡¦ I'm using the laptop now with the battery disconnected. If I keep the brightness within a certain range, the display is fine but if I make the brightness lower or higher, it goes dark and flashes. If I reconnect the battery, with or without the AC power plugged in, the display flashes very dark or very bright no matter what I set the brightness to. Any thoughts will be appreciated. Thanks. ### Response: Since the flickering was visible during the display self-test, there is a hardware issue with the display or cable. (I hope you ran the dedicated display test as I indicated, holding D as you power up.) It may be an issue with the inverter, which would require a display replacement. If it were my laptop, I would disconnect the battery, discharge flea power, and disconnect and reconnect the display cable, just in case it's not solidly connected. I don't think that's the issue here, but I'd want to be sure. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) If you do need to replace the display, Parts-People sells genuine Dell parts and they have some displays for your laptop model. If you live in the US, Parts-People (specialists in supplying genuine Dell parts and repairing Dell computers) offers a laptop $100 Diagnosis and Repair service, whereby you pay just $100 + parts for repair, with free return shipping. If, after receiving their parts estimate, you decide against the repair, you pay just $30 for their diagnosis + return shipping cost.</s>

<s>### Instruction: This morning my keyboard stopped working. The wireless mouse and Touchpad are fine. There is a yellow warning triangle in Device Manager against 'Standard PS/2 Keyboard'. I cannot remove this by updating the driver, nor by disabling/enabling the device. I followed a Dell troubleshooting guide and found that the keyboard does work outside the operating system and works inside the BIOS. It does not work when I start the laptop in Safe mode, (and obviously, it doesn't work when started in standard mode). I tried several 'fixes' from the internet: - deleting/rebuilding 'Upperfilters' in Regedit - didn't help - Changing the Start setting in i8042prt service from 3 to 1 or 5 - didn't help - I also did a system restore to a previous date without success. The Yellow warning remains stubbornly in place and the keyboard won't work. Can anyone suggest a solution? ### Response: Problem solved with a "Power Cycle" which didn't seem to work as promised, but the keyboard is now working!!!</s>

<s>### Instruction: hello this is my laptop i got confused for its upgrade i searched and some where they said the maximum ram is 8gb and another said its 16gb so i wanted to ask what s the maximum ram it can upgrade to and i searched my ram speed is 2666mhz but the upgrade ram in the site says the rams are 3200mhz can it hold 3200mhz or is there a ram compatible with mine. ### Response: Crucial database says you may use up to 32 GB of RAM (two x 16 GB). Crucial guarantees that their RAM will work in your laptop. As for speed, according to Dell specifications, if you have a discrete graphics card then you may use 3200 MHz RAM. If you have only integrated graphics, you may use 2666 MHz RAM. If you have only integrated graphics, you might also be able to use 3200 MHz RAM, but it would run at 2666 MHz. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: How do I use num keys on my laptop. I need to use a program but it uses Num keys to control it. How do I enable and use num keys? ### Response: Some laptop keyboards have some keys with secondary characters to serve as a number pad when pressed with a modifier key (like Fn). Your keyboard appears not to have that. You could use an external number pad, either via USB or wireless. Here are a few examples on Amazon. You could use Windows on-screen keyboard, though not the most convenient method. You could use a utility like AutoHotkey to map number pad keys to key sequences on your keyboard. I've used that method and it works well. This article has various suggestions: No Numpad? No Problem! How to Get a Numeric Keypad in Windows (makeuseof.com)</s>

<s>### Instruction: BATTEERY IS NOT GETTING CHARGES UNABLE TO IDENTIFY BATTERY ### Response: If it's the original battery it's about 13-14 years old and well past its lifespan. If it's a newly purchased battery, contact the seller -- there's no way it's OEM, but they presumably back it with some sort of warranty. Also check setup (F2 at powerup) to verify that the AC adapter is recognized -- if it is not, the battery will not charge. </s>

<s>### Instruction: Hello, I have a Dell XPS 15 9570 laptop and the original charger failed. The Type C socket does not make a good contact, and the cable in it is apparently broken. My question is, would this laptop model work fully with a 90W charger or will there be a loss of power during operation? ### Response: According to Dell specifications, your laptop requires a 130-watt power adapter. It might run with a 90-watt adapter, but it would run more slowly and while running would charge more slowly if at all. My old XPS laptop does the same with those two sizes of power adapter.</s>

<s>### Instruction: I see quite a number of topics regarding the disappearing of the Discrete GPU regardless of nVidia or AMD(ATI). All share common pattern every time: Laptop used as normal previous day and on the next day - bam - > no GPU visible in UEFI(BIOS) and hence no GPU 1 in Windows 10. My case is no exception. What I did was to take the Precision 7510 in certified repair shop, where nothing else was registered except that they confirmed the GPU (AMD Firepro W5170m) is installed. They did not recommend to purchase another one (I found out later why) Anyway I ordered another GPU from ebay (US based shop) and had it installed - both cards look exactly the same. They said both cards are having a look as working - nothing visible to have been damaged. Result is that nothing has changed, so now I have a Precision Workstation 7510 with integrated graphics. and 2 AMD cards(that I think are in working order but can't prove it). So since there are so many cases of laptops and especially Precision Workstations with not detected Discrete Graphics cards (MXM in my case), I suppose that someone has figured it out and probably a solution is around the corner. So question is can I do anything else to get to the bottom of this? ### Response: To everyone, who happen to land on this topic: I contacted DELL Support team. They said that having two cards with the same behavior shows a problem with the MoBo and that not much can be done since support period expired besides RTC Reset . So I followed the steps to do it. Turned out my machine is not designed with this functional availability, so I did BIOS reset instead. Result is that nothing happens - initial POST does not recognize either of the 2 external discrete cards I have installed at that moment. So I am stuck with the onboard integrated Intel video card for the time being. Good Luck to all.</s>

<s>### Instruction: I have a Dell G15 5520 laptop but there is no DisplayPort output so I can't get 165Hz from my Dell G2722HS monitor. Which dock should I buy with USB-C output to get 165Hz? ### Response: You don't need a dock - you can use a simple thunderbolt/USB-C to HDMI or displayport adapter. </s>

<s>### Instruction: I have a Dell Latitude 3450 and it has no battery. My BIOS Version/Date is : Dell Inc. A06, 7/6/2015. I went to check updates and found dell bios update and it was critical. When I tried to install it, nothing happened. I think its because of the no battery but I tried to force it using CMD. Still nothing happened. The latest bios version is A16 22 Feb 2018 for Dell latitude 3450. Please Help. ### Response: First, you must have a partially charged, recognized battery to install any BIOS update. Once that's in place, if A16 still won't load: There are multiple earlier versions between A06 (and after A16) -- try installing one of the earlier versions, starting with A07. One or more of them may be needed before A16 will load (click on "older versions" under BIOS below). [URL] </s>

<s>### Instruction: I bought Crucial 16GB kit (2x8GB) DDR4-3200 ct2k8g4sfra32a. Will the 3200MHz frequency work on my computer or do I have to return the kit for a 2400MHz? My computer is 2133MHz. ### Response: 3200 is unlikely to work on your laptop. Even if it works, it will downclock (run more slowly). Crucial indicates you may use 2400 or 2666, but it will downclock to the maximum supported by your system. That system maximum may be 2400, or it may be 2133 as stated in Dell's specifications. You could look up your processor on Intel's site, to see what maximum frequency it supports. If it is 2133, then that's the maximum. But, even if the processor can support higher speed, that still may not be possible if the system doesn't support it. In other words, your RAM cannot run at a frequency faster than the processor supports. But, your system may have a maximum that is less than what the processor might otherwise be capable of. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: I once accidently swapped the cables (connected the black cable in the white spot and the white cable in the black spot) and when I turned on the laptop, it was literally upside down (screen off, keyboard light on). I then put the cables properly and the laptop ran properly. Will this mistake affect the temperature sensors? will it cause issues related to the temperature? (In my temp monitoring programs the temps are fine though, which I hope they are the real ones) ### Response: Reversing the antenna cables should not cause a problem. And those antenna cables have nothing to do with temperature sensors. Be careful when disconnecting and connecting the tiny antenna plugs that fit over the tiny posts on the card (kind of like snap fasteners on a coat). They are fragile. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hi all, Can anyone recommend a thin power brick for the AW m18 R1? I didn't realize the bulk of the stock power brick. The Power Brick needs to 330W at least. Thank you, Stefos ### Response: Hi [NAME] thank you for sharing update. This is an English board, but users are international, consequently do not know thread owner's location. My vendor example provides different dell part numbers, to get local power cord with mains plug. You are at liberty to undertake customised internet search, try Dell 330W GaN Slim AC Adapter Power Charger. </s>

<s>### Instruction: Hello, i have recently acquired a WD19tb dock second hand and wish to use it with my percussion 7670. I aware it cant charge my laptop efficiently. The dock came with a 240w PSU (I'm guess isn't original but is a dell PSU much like the 7670 psu) which is need to make it work. is it ok to have the laptop 240psu plugged in as well or is there another way, like plugging a second usb c in or something from the dock? from the thunder bolt port. I don't often max out the pc as it mainly used in a CAD support role. so what I'm asking is should I just plug both in and is there no ill effects or is there an alternative solution with my set up. I'm aware there are bigger and badder docks out there now but this was available on a well know market place. I wasn't aware the dock need power to work and was just going to use as an adaptor hence the question above ### Response: The system will only charge from one port at a time (in fact it's not clear the notebook will charge over USB-C at all, since the system needs either a 180W or 240W AC adapter to itself). There will be no ill effect from keeping both the OEM adapter connected to the notebook and a separate one to the docking station (in fact that's the only way both will run, I suspect you'll find). </s>

<s>### Instruction: I have a personal Dell Laptop Model 3521 and this does not have a USB-C port to connect to my ThinkPad docking station. I was told that a USB Type A would not work so I bought a USB-C to HDMI adapter and plugged the USB-C into my docking station and the HDMI into my laptop. I have two external monitors that are also connected to the docking station, but my laptop still will not detect any additional monitors. I have read tutorials and watched video's and almost all of the video's have to do with connecting laptops that have a USB-C port into a docking station, but not connecting HDMI to a docking station with an HDMI adapter. Can someone please help and explain if I am missing something? Thank you ### Response: Neither the 10 year old 3521 nor the newer Inspiron 15 3521 (from 2021 or so) support video out over USB, with or without a USB-A to -C connector. You can connect one monitor to the HDMI port on the notebook, but you can't connect the dock to it -- the HDMI is output only. The limiting factor here is the notebook, not the docking station. If you want to run multiple monitors, you need a mid-range or better notebook -- not this entry level one. </s>

<s>### Instruction: Hi, I bought a 2nd hands XPS 13 9365 in the Netherlands. Checking the service tag it looks like it has been sold in Norway, so made a trip to NL. Anyway: the previous owner did a factory reset (his words) and at home I noticed a work or school account is required to continue installation/configuration. So I did a fresh reinstall (first Ubuntu, but then again W10) and I see the same login requirements after reimaging the laptop with W10. So, somewhere (can't see where) the first company did something in the BIOS or something on the SSD which prevents me from installing W10 I have searched through the BIOS, but I cant find anything.... What can I do to completly remove everything so it is back in the same state as when it was shipped from factory (factory bios settings is not the answer) ### Response: Make sure the install is done completely offline. Then disable auto-activation and activate manually. There are a number of ways to do this. [URL] </s>

<s>### Instruction: Hello everyone, I would like to ask someone for help. I installed Bios version 2.19.0 in 02/21/2023. But today 07/12/2023 when I try to search on the Dell website for a newer BIOS version, the page shows me 2.16.0? Is this a bug or a joke? Does anyone have the same problem? How can we fix this? Thanks My Bios version: [IMAGE] ### Response: When I go to the online m17 R1 drivers page and expand the drivers list, I see BIOS 2.19 = [IMAGE] I also see the older versions when I clicked, "Older versions" =[IMAGE]</s>

<s>### Instruction: I have status 79 on my hard drive, but I can boot to my system, and do pretty much anything. I have BIOS revision A05, planning to update soon though. ### Response: Run Dell Diagnostics from BIOS/Setup:Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold (or repeatedly press) F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run the extended tests. It would also be worthwhile to run chkdsk /r on each partition. Also check S.M.A.R.T. information with something like CrystalDiskInfo. If any of the tests show uncorrectable errors, stop using that computer. Remove the drive and use an external USB drive interface or enclosure, or a spare drive bay in another computer, to backup your data before full drive failure.</s>

<s>### Instruction: Issue: 7710 (2016 build) won't enter BIOS startup. Using the Dell powerbrick, the battery Led is constant white or blank. When power key is depressed, Power on LED turns white for a second or two, then blank, then the battery LED flashes 2x Amber: 4x White: 2x Amber, 4x White, and repeats. What does this error code mean? I have an identical setup (bought as a set), and have swapped the battery between the two, and used the same Powerbrick Powerbrick and both batteries work fine on the working unit. Neither battery nor powerbrick works on the non-working unit. ### Response: 2 amber followed by 4 white = Memory/RAM failure If you continue to see that error, repeat steps 1 through 5 again. Then remove one RAM module and test the other RAM module alone in each of the RAM slots. Then test the other RAM module alone in each RAM slot. The goal is to see if one RAM module is bad or if one RAM slot is bad.</s>

<s>### Instruction: Hello everyone, I have very nice laptop which is Vostro 3560, problem that I have is that he is not charging battery. I was looking for solution and I found out that it might be because of my power adapter, when I go to BIOS it is not showing power adapter power. Can You confirm that this might be source of the problem? ### Response: There is likely a fault with at least one of three items: It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit. Hold F2 while booting, to enter BIOS. See if the AC adapter is recognized. Try another genuine Dell AC adapter of at least the same wattage/amperage. If that second Dell AC adapter works, then the fault is likely with your AC adapter. If it doesn't work, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops. If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard. Also, it's worth trying a reset: There is a centre pin in the adapter's plug (the end that connects to your laptop's jack/port). If that centre pin is broken or bent, then that is the cause. If it's bent, you could try gently to straighten it. If it's not bent, clean out the connector with Q-tip and 99% alcohol, and do the same to the jack. Try slightly moving/jiggling the plug in the jack: if the light goes out or charging stops, then the problem is the charging jack or the pin in the plug. Run Dell Diagnostics:Press and hold F12 while booting to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run extended tests. If it turns out that the motherboard is the problem, it may not be worth buying a replacement. Given the age of the laptop, and that slightly newer laptops can be bought used for low price, it would probably be better to buy a newer computer to replace the Vostro.</s>

<s>### Instruction: Hi everyone, I'm wanting to know how long I have to initially charge my Alienware m18 R1, for prior to turning it on? Any help would be greatly appreciated. Thanks ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. The system should be powered-on when it is delivered. The Alienware charging profile software is already installed. You also need to determine if the system was delivered with no faults within the first 30 days. Dell Refund policy, New vs Refurbished - Dell Community. </s>

<s>### Instruction: Hi, in the past 2 weeks I faced many problems with my x17 R2 keyboard. The last Friday I thought I got the problem fixed after doing a clean install of Windows 11 and a fresh install of every needed driver / firmware / BIOS (1.9.1). But today the problem reoccurred and I wasted my whole working day trying to find again a definitive solution. I need my working computer functional as soon as I can. After many trials I can say that a fresh install of Windows most of the time results in the keyboard working just sporadically, sometimes you are able to set the initial PIN / mail / passwords, sometimes not, the firmware update (V26, 11/14) isn¡¯t doing much and most of the time it will result in a FAIL result since the keyboard is not detected and appearing as an unknown USB device under device manager. I got it to work in two different occasion with a PASS result but it didn¡¯t change anything. As many other stated in older posts I guess it¡¯s a bios / firmware problem rather than a hardware failure. The keyboard works flawlessly if I enter any key inside the BIOS (for instance I tried to set a random admin password in the security tab). Another thing is the fn+f1 key that seems to be working after some try even if the keyboard is completely unresponsive. It¡¯s worth noting that I tried also the sleep > wake up > uninstall USB > detect device work around mentioned in other posts but it doesn¡¯t work in my unit. I really hope I¡¯m not the only one facing similar problems and that a fix is coming in the way. The only solution I¡¯m seeing is buying an external keyboard in the meanwhile. Not exactly what I was planning when I decided to buy this Alienware. Dell tech support told me that they would like to replace the motherboard and the keyboard but I¡¯m not liking the idea of replacing half of my ¢æ5000 laptop after 6 month of usage. If I can help providing any more detail about my experience just ask me, or if you found any other workaround for the x17 R2 you could help me out a lot. ### Response: At this point I would let Dell Support do their thing and replace the motherboard and keyboard. That's why you have a warranty. </s>

<s>### Instruction: Inspiron 14z 5423 I bought this laptop used on E-bay. It has windows 11 and adobe photoshop. This computers graphic card is not up to running photoshop and it appears there is no way to upgrade it. I was wondering if there is someway I could use the photoshop program? Maybe moving the hard drive to a computer that has the proper graphics card ? Any ideas ? Thanks Rick ### Response: You won't be able to move the drive to another system without at least reactivating Windows -- more likely, completely reinstalling it. If you have another system that's newer, use that. At 11 years old, this one is a dead end for Photoshop. </s>

<s>### Instruction: HY can someone tell me what model of battery this laptop have? I need to replace it. My battery popped like a popcorn after 3 years since I purchase it. This model release date is 2018. 15 R4 Intel Core Coffee Lake (8th Gen) i9-8950HK 1TB+256GB SSD 16GB n g 1080 ### Response: Dell shows two batteries for that laptop. Parts-People also shows two types, though they are currently out of stock. It's good that you caught it. A swelling battery can damage components such as touchpad and keyboard. Please do not throw it in the garbage. Take it somewhere that it will be properly disposed of. In many places, stores such as Best Buy and Staples will accept old "tech" for proper disposal/recycling. A recycling depot may also accept batteries. These links should be helpful to you: Swollen Battery Information and Guidance | Dell Canada How Do I Recycle or Dispose of My Dell Battery | Dell US Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: I have a Latitude 7430 with USB-C thunderbolt ports. I'm receiving a BIOS warning regarding slow charging using passthrough power delivery. Is it possible to suppress this message? More details: I'm using a USB-C hub to reduce the cord clutter when using my laptop in my home/office setup. I have the laptop's original power supply plugged into the Power Delivery (PD) port for the hub and the hub is plugged into the power port for my laptop. I confirmed with the hub's manufacturer that the PD port is rated for up to 100W. The hub's manufacturer suggested I could change BIOS settings to suppress this message. I took a quick look in the BIOS but didn't see anything that may be related to this issue. I checked SupportAssist today and my BIOS is up to date as of last week. Thanks for your help. ### Response: It isn't possible to suppress the error short of connecting a power adapter with the proper rating, no. These ship with 60W, 65W or 90W adapters. What is the rating of the original power adapter that came with the system? It is also possible that though the adapter is capable of 100W, the system may not recognize that since it's a non-OEM adapter. </s>

<s>### Instruction: I have a Dell XPS 15, built it 2017 Today I was working on it and heard a crackle in my laptop, it then smelled like something burning. Then the screen it turned itself off. I unplugged it and after few minutes tried to turn it back on. It¡¯s boots up then right after I log in and the main screen comes on it turns itself off. The PC was under no heavy load neither GPU or CPU. I flipped it over and opened the back cover to check for any visual signs of burnt elements and saw a burnt part, see pics. What is this part? Can it be replaced or fixed? Thanks ### Response: More than likely, the data is intact on the hard drive or solid state drive -- you will need to purchase a cable or enclosure for whatever type of drive you have, remove the drive from the system and connect it to a working system to recover your data. </s>

<s>### Instruction: I have a Dell Inspiron 5770. Power plug connecter on side quit working so I bought a installed a new one. Decided to also replace bad battery and CMOS battery. Upon turning computer back on, it will not boot into windows. I have tried using Supportassist OS Recovery Software from a USB with wanting to reload a clean Windows completely. I get the message, "Unable to detect any disks that can be utilized for a cloud restore." However, when doing the Dell Diagnostic Software and the Scan Hardware, it says that all the hardware is working correctly. When the computer tries to boot, it goes to an X Drive. I have tried chkdsk, scandisk and numerous other boot suggestions from the internet and nothing seems to work. I took out the C drive from the computer and connected it to another laptop. The files open, all the files seem to be on the hard drive, but yet I can't access anything to boot. I have backed up the hard drive so I have no worries about losing anything which is why I thought a clean install would work, but OS Recovery is not helping with that. Any suggestions? Thank you all in advance for any help. ### Response: Go into BIOS/Setup (hold or repeatedly press F2 as you boot) and change from RAID to AHCI. Or, if it is set to AHCI, change to RAID.</s>

<s>### Instruction: Looking for the best CPU I can put in my laptop for optimal performance. The most I'd be doing is playing low requirement games like Minecraft and Roblox. I already upgraded my ram to 16GB. ### Response: i7-2640M would be the fastest CPU these were shipped with. </s>

<s>### Instruction: I find my laptop has two M.2 slots. One is alongside the SATA connector, made for standard 22x80 M.2 NVMe SSDs. The other is an NVMe M.2 Slot for a 22x30 board. I guess it can be called a PCIe m.2 slot. I am using the standard slot with an M.2 SSD. I am exploring the idea of adding another M.2 SSD to the PCIe slot with a 2230 size board. Is this doable? Or do bios/motherboard configurations prevent such use cases? ### Response: That slot is designed for a low-bandwidth WWAN adapter, so it won't have the ability to run the NVMe drive anywhere near what it is capable of -- and that's if it even works at all, since it's not a supported configuration. There also won't be any way to make the smaller drive a boot device. Even if the drive does work, it'll be slow storage only -- not capable of much else. </s>

<s>### Instruction: HelloMy laptop is a Dell Alienware x15 r2 and it comes with a 1TB hard disk. Can I add another 1TB SSD so I have 2 SSD?[IMAGE] ### Response: Per Dell-Cares: Yes, you can. Here are the storage specs for this model at this link. The SSD type used is M.2 2280, so you can add another M.2 2280 for up to 4TB.</s>

<s>### Instruction: My inspiron 3593 has 4gb ddr4 2667mhz ramcan i setup another 8gb ddr4 2666mhz ram?can use both ? ### Response: Yes, according to Dell specifications, that configuration was tested and approved. However, only 8 GB will be in dual channel mode, while 4 GB will be in single channel mode. And, sometimes mismatched RAM brands/models may not play well together, which is why a matched pair of two identical RAM modules is usually recommended. And here is Crucial RAM guaranteed compatible with your laptop. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hi all! We've just received a batch of refurb 5400s, and they all seem to be having issues with audio output seemingly being stuck on Mono. We're using Windows 10, but no matter what I try our users are saying that the audio from their USB headsets have a slight echo, like the sound is coming through both sides. Our org supports a large number of blind or otherwise visually impaired users, so being able to route their screen reader software into one ear without any echo is something pretty standard for us to need to set up. Here's some of the things we've tried so far: I can hear that their screen reader program (JAWS 2022) is routing the audio correctly, since I can hear the reader come through only one side of my headphones when they route sound to the left or right during a remote support session, but from their end it still plays out of both sides, though after using the routing command it does get quieter on the opposite side. From what I can tell, this isn't an issue with JAWS and all of the Windows settings that I can find are the exact same as the other models that don't have this issue. Has anyone else run into an issue like this before? I'm going to try to see if there's maybe some BIOS setting that I've missed, but other than that I've run out of ideas to try. Any suggestions or advice is would be greatly appreciated! ### Response: So I ended up figuring this out after some more trial and error. Here's what I ended up doing for those having similar issues: I thought that since all of the enhancements in that window were not checked and listed as Disabled, that there were no enhancements being applied, but obviously that's not the case (Thanks Microsoft...) Maybe this is some kind of equalization increasing the JAWS volume from zero in one ear? Who's to say. Anyways, issue seems to be resolved now. Still unsure why this only happens on our 5400s and not the 5480s or 90s, but I'll just accept a solution now that I have one. Hopefully this will save someone some headache in the future.</s>

<s>### Instruction: Using a Dell Precision 5570 laptop connected to a docking station with Windows 10 and all Dell drivers updated to current versions and with both a Bluetooth headset and a wired USB A headset to the docking station the headsets will lose audio in bound and out bound during calls via Teams, Webex and Zoom. Changed out headsets out with new ones and with the Bluetooth from Poly the dongle is used or Bluetooth connected to laptop the issue occurs. Wired headset to dock and same issue occurs when on calls, audio is dropped during calls. Same issue occurs at a second location with a different docking station and different headsets. Using the Dell dongle to USB A to the laptop same issue, headset audio is lost at times during the call. Checking Windows and the applications the headset is still shown as an active device when audio is lost, the hardware is not lost when the issue occurs. All drivers have been removed and re-installed, removed the ports and same issue. ### Response: Removing the Dell Optimizer application corrected the issue with headsets, after removing the Optimizer application the issue has not occurred </s>

<s>### Instruction: I want to upgrade my SSD to a Samsung 980 pro 2 Tb. Is it posible to upgrade? i have a G15 5520 laptop core i7 12th gen ### Response: Yes, you may. Follow the procedures in the Service Manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>