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<s>### Instruction: I have been using Dell G15 5515 (RTX 3060) for a month. Previously, it never occurred to me to enable the hybrid Graphics mode from the BIOS because all I had been doing during this time was playing games. I got back to my work yesterday and thought it would be better to enable hybrid Graphics mode since I'm not going to play games for some time. But to my surprise, the display is stuck at maximum brightness after enabling the hybrid graphics mode, and changing the brightness slider does nothing.I tried updating the Nvidia graphics driver, reinstalling/updating the AMD Radeon Graphics driver (integrated), and the driver for the Generic PnP monitor. But nothing worked. I can only adjust the brightness if I disable the hybrid Graphics mode from the BIOS.Some related Information:OS: Windows 11 HomeBIOS version: 1.7.1Nvidia Driver: 526.98I appreciate your help. ### Response: Hello, This issue sounds similar as this one </s>

<s>### Instruction: I have Dell G15 Ryzen Edition RTX 3060 with windows 10. I bought this laptop few days ago and I updated all its driver and windows update. After 4-5 days my brightness control stops working. Brightness control goes up and down, but it doesn't have any impact on brightness. Brightness stays same. I tried all solutions, but nothing works for me. [IMAGE] Kindly help me to resolve this issue. ### Response: I "resolved" this bug once by downgrading GeForce drivers. But it came back in the further versions... Dell, do something please</s>

<s>### Instruction: So I have a G15 5515 Ryzen Edition with Windows 10. Been having this problem for like two months now and it's really getting on my nerves. I cannot change the brightness from 100% to anything else, be it the keyboard, settings or even Windows Mobility Center. Weirdly enough, when moving the slider to 0, the colors get oversaturated. I don't know if this is a hardware problem or it's just some software issue. I looked at this post where I then installed the latest NVIDIA driver, but this only fixed the oversaturation issue. [URL] Any help? Thanks in advance! Edit: I don't know if this is relevant but this happened after my laptop was connected for like 3 or 4 hours with an external monitor. I then unplugged the HDMI cable while it was still in extended display mode. Oh, and just now I uninstalled the monitor and restarted the laptop, which did nothing. ### Response: I faced the same issue even with the new driver too. However, I went to BIOS and disabled Hybrid graphics/Advance Optimus, and apparently, it solved the issue. I will now try the latest Studio Drivers and see if the issue is fixed there too. Because maybe it has something to do with the Hybrid Graphics Technology rather than NVIDIA Drivers.</s>

<s>### Instruction: I have a G15 5515 Ryzen Edition with a GeForce RTX 3060 running Windows 10. Neither the brightness keys or the slider under Settings > Display has any effect on the screen brightness. All the drivers were current before troubleshooting began. Here is what I tried so far, restarting the laptop after each change, but it still doesn't work. Any insight would be greatly appreciated. Thanks! ### Response: I ended up fixing the issue by install RTX 3060 drivers from Del's website.</s>

<s>### Instruction: WavesSysSvc Service Application is running at 25-30% and the fan on the PC is constantly running. Dell 7490, fresh Windows install. ### Response: This guy had a similar problem: [URL] I updated just the RealTek Audio via his instructional and as soon as the update completed my fan shut off and the WavesSysSvc dropped to the bottom of Task manager using 0% CPU and only 2.2MB of RAM.</s>

<s>### Instruction: (UPDATE: Since writing the post below, it seems Dell may be changing its 65W max power draw limit from non-Dell USB-C power sources. I've seen reports from owners of the XPS 15 9500 (released in 2020) indicating that it will draw at least 90W from non-Dell sources. But what I wrote below would still be true for most of the Dell laptops in use as of this update in July 2020. Original post below.)I decided to write this post because there seems to be a fair amount of confusion around Dell laptops and USB-C power sources, particularly third-party USB-C power sources, including how to determine what wattage the system is drawing from them and why power sources are identified a certain way. Hopefully this will help Dell laptop users understand how to learn more about how their setup is working and why it's working a certain way.First off, most if not all recent Dell systems will display an AC adapter wattage readout in their BIOS Setup interface under the Battery Information section, specifically below the battery graphic. You can access your BIOS Setup by pressing F2 during initial startup. When using non-USB-C power sources, i.e. Dell-specific AC adapters that use a barrel-style connector, the wattage shown there will be the detected wattage of the AC adapter, even if it's more wattage than the system will actually use. So for example if I plug a Dell 130W AC adapter into an XPS 13 9350 that's only designed for 45W, it will still identify the power source as 130W, even though it will never actually USE that much wattage. Using a Dell adapter that can provide more wattage than the system needs will not damage the system in any way. I've kept a Dell 130W AC adapter in my living room for years and have used it with Dell systems designed for anywhere from 45-130W and it's been fine.With USB-C power sources, the wattage readout you see there is a bit more complicated. The reported wattage will be the maximum wattage that particular system will actually draw from that particular power source. That might sound simple enough, but it isn't quite so simple, partly because of a restriction around USB-C charging that I've found implemented on multiple Dell systems. Basically, as of this writing, multiple Dell laptops I've tested will not draw more than 65W from a non-Dell USB-C power source, even if the power source can provide more wattage and the system is designed for more wattage and would therefore benefit from drawing it. In addition, the USB-C cable you use can matter. USB-C cables that support USB Power Delivery are available in two versions: up to 60W (sometimes written as 3A, or amps) and up to 100W (sometimes written as 5A). The latter are typically thicker in order to carry the extra power safely. The relationship between watts and amps here is based on the current 20V max of the USB PD spec. Citing amps is technically more precise because the higher amperage requirement is what drives the need for thicker wiring, but most customers think in terms of wattage. Anyhow, if you use an "up to 60W" cable, you will never get more than 60W, even if you have a USB-C power source that can provide more wattage and a system that would otherwise draw more.So let's look at some examples. All of these assume USB-C power sources (as opposed to the barrel-style Dell AC adapters) and that you're using an appropriate cable for the wattage involved. They also assume that you're using a USB-C source that can supply 20 volts. Some lower wattage sources only supply power up to 15V, and although some laptops will work with such sources, others will not. I didn't test such chargers.Case #1: An XPS 9350, which is designed for 45W. If you connect a 30W power source, the system will show 30W since that's all that's being offered. If you connect a 60W power source, it will show 45W because that's the most the system is designed to draw.Case #2: A Latitude 7480, which is designed for 65W but will take advantage of 90W when available. If you connect a 30W source, it will show 30W. If you connect it to a 65W source, it will show 65W. If you connect it to a Dell dock that can provide up to 90W, it will show 90W. But if you connect it to a non-Dell 90W power source, it will show 65W, even though other non-Dell systems will correctly show that power source as 90W.Case #3: An XPS 15 9570, which is designed for 130W. That's actually more than the official 100W max of the USB Power Delivery spec, but Dell has done something proprietary on this and some other 130W systems and certain docks (like the WD19TB) to stretch that spec to allow carrying 130W over USB-C. They also make a 130W USB-C power adapter. If you connect this system to one of those devices, it will show 130W. But if you connect it to a non-Dell 90W power source, it will still only show 65W. This is frustrating because this particular system would actually perform better if it drew 90W rather than 65W and is still refusing to do so. In addition, I believe (but have not confirmed independently) that the XPS 15 models will not work at all with any USB-C sources that supply less than 60W -- although even a 60W source would be inadvisable overall. Battery charging will be slow to non-existent and CPU and GPU performance throttling would be significant as the system attempted to operate within the constraints of a power supply that offered less than half the wattage it the system was designed to use. A 60W source would be fine to use purely for battery charging while the system was asleep or off, but would not be a great choice while actually using the system.Hopefully this helps people understand how Dell systems identify and work with USB-C power sources! ### Response: Additional video that might help: </s>

<s>### Instruction: I bought my Inspiron 16 7610 five months ago. The Hardware and software had been working as expected for a new laptop, until the cold night I opened the lid and heard a crack. Then I realized the right hinge had broken. Somehow the mechanism did not open and the top side of the metallic hinge attached to the lower right corner of the screen had come out of its plastic cover. It is worth mentioning, my laptop was never hit or dropped and has no scratches because I have always used my laptop with extreme care. At the time I reached the DELL technical support to check the factory guarantee, I was sure they would agree to replace the broken hinge (there is no way they can blame me for a factory assembly problem). But to my surprise, this kind of failure is not covered by the basic guarantee agreement.I¡¯m very disappointed of realize that all DELL customers should pay for the repair if their brand new computer if the pieces fall apart. Be careful is not enough, it seems you will have to pay for the ¡®Accidental Damage¡¯ if you want to be covered against ¡®bad design¡¯, or ¡®bad assembly¡¯ problems. which is cheaper than $179 I paid for the repair. I hope this helps others save money! [IMAGE]Photo I sent to technical support [IMAGE]photo I sent to technical support ### Response: Dell USA hinge/hinge assembly policy However, if the laptop hinge or hinge assembly fails outside of the purchased warranty period, or is a result of customer caused damage, then the customer will be required to pay for the repair and parts using our expired warranty service offering. The customer may also opt to purchase the necessary parts to replace the hinges themselves or have a local technician do the work.</s>

<s>### Instruction: Hi there, I have Dell G3 core i7 8750H, having Motherboard Dell 03TYF0Y, Bios Version 1.21.0 It has Intel SSDSCKKF 256GB SSD Installed with SATA-III type, and now I want to upgrade it to Sata M.2 nvme drive. Will it support the nvme drive, do I have port for nvme M.2 ssd drive, and will other components of my system will support it. I will be very grateful for the prompt response.[IMAGE] ### Response: That is the system model, yes. </s>

<s>### Instruction: I want to update the BIOS on this Inspiron 3521 Laptop but the installed BIOS is A16, 24/05/2018 - however , when I go to the Dell Support Site and look for a BIOS update for this laptop it says its 1.12.0 ! (i would have expected A17 or A18 etc..) One half of me wants to update the BIOS to get it up to date - the other part of me does not want to brick the laptop! ### Response: There are two different systems with the same model number -- one from 2011 or so (for which A16 is the latest update), probably your system) and one from 2022 (which is technically the Inspiron 15 3521, for which A12 is the most recent update). It would appear you have the last update for the 2011 version, and do not need an update. </s>

<s>### Instruction: Hello there, Can anyone recommend the correct Touchpad drivers for Dell Latitude 7400 running Windows 10 Pro x64? Currently its using default Microsoft drivers. I have a brand new Laptop with an erratic Touchpad, especially clicking. It is sluggish and tends to hang. I have tested the Touchpad via BIOS and it works fine, all Windows Updates applied and ALL Dell drivers installed. As a workaround i am using an external mouse and have disabled the Touchpad. Any advise will be appreciated, DELL Techsupport recommended to reinstall! ### Response: My mouse pad started freezing until I hard rebooted the computer with the power button (the only way I could at that point). It was usually frozen when I came back to use it after time away. I set the power setting for power and sleep for the Screen for both options to "Never". It hasn't happened since. I did use an external mouse until I was able to figure out this solution. Not ideal but it works.</s>

<s>### Instruction: I have new Inspiron 16 7610 for a month and it has touchpad problem randomly. Touchpad has random taps and swipes, inaccurate finger tracking. I will contact with Dell but wondering is there anyone has that problem or any simple solution for it? ### Response: There is a new part available to resolve this. If you're having this issue, please use the ¡°Get Help Now¡± option on the bottom right of the screen to chat with one of our agents. [IMAGE] The agent will need to set up service to get this resolved. Please note that the system will need to be in warranty to use the Get Help Now option.</s>

<s>### Instruction: Hi everyone! I have bought a G15 5515 recently and facing "common" (at least it's my understanding after doing a research) issue appearing in all Dell products with Alienware features. The point is I can't get rid of this, no matter what I do. Tried a number of solutions available on Dell Support or Reddit and similar pages, i.e. like this one: [URL] however the problem still appears. After 5 attempts of re-installing Alienware software with no positive effect I decided to do a factory reset of the device. All Dell and Windows updates installed but I still can't manage my laptop through ACC. Every time after restart, the first start-up of application trigger a Windows notification that ACC service is starting but nothing happens. I receive another notification from ACC that no supported devices were detected or I don't receive anything, app is just stuck on service loading (dots in a circle on the middle) forever. The app itself is not frozen, I can hit the X, but second launch ends up with notification about no supported devices. It's endless. Did, someone of you, manage to break this loop? Or just know how to solve this? Any suggestions? Regards, Marcin ### Response: The Command Center might stop working if its serve ( i.e., AWCC.Service ) is not configured to startup automatically, leading to delay responses from the Command Center ( if any ). In this case, setting the start-up type of AWCCService to Automatic may solve the trouble . </s>

<s>### Instruction: Hello, I have a Dell Latitude 7400 2-in-1 laptop and recently the "mute microphone" function on the f4 key has stopped working. Normally, when I press the f4 key, the white LED light indicator should toggle on and off to show whether the internal microphone has been muted or not. However, the "mute microphone" function is not working anymore and as such, the white LED light indicator is always off. I have tried uninstalling and reinstalling audio/microphone/keyboard drivers and resetting my BIOS settings already but to no avail. I would greatly appreciate any support or information on how to fix this issue. Thank you for your time. ### Response: I managed to fix the issue by going to and downloading any "urgent" driver updates such as the System BIOS as well as any keyboard or audio-related drivers. </s>

<s>### Instruction: Hi, I hoping someone may have an answer for this one... My XPS 15 9560 was running hot, so I opened and cleaned the fans. This fixed the temperature problem, but my CPU fan now is running at full speed rpm regardless of the temp. Tried running the diagnostics (boot up) and the fan failed the test. The test targets 2500rpm and the fan runs at 5800 rpm. I figured it was a bad connection in the fan, so I replaced the fan with a new one, but am still having the same problem. It fails the diagnostic test, "The processor fan failed to respond correctly" (see image). Any suggestions are greatly appreciated ### Response: If you've installed a known working OEM fan and still see the error, the issue is with the fan controller. Whether it's worth the cost to solve that problem (i.e., replacing the system board) is a question you'll have to consider on a system that's as old as this one. </s>

<s>### Instruction: I select the driver, I tell it to download now, the system downloads "delldriverdownloadmanager.application", I click on that and it starts and then tells me that "there are no files to download". I'm sure that I am doing something wrong but can't figure out what it is. Has anyone got a hint? Where do I go for support of this function. Thanks for any guidance. ### Response: Dhaka, it is totally excessive and possibly destructive to tell people to reinstall their OS and drivers just to get rid of a nuisance like the Dell Download Manager. You are correct about the 2 options. But for removing a program and its cookie you do not need to reinstall the OS. Please give less apocalyptic advice. Thanks!</s>

<s>### Instruction: I only have very basic computer skills. I was trying to expand storage with a PCIe M2 2280 SSD on my Alienware M17 R3. I found a video on how to open the back of the laptop and plug it in, so I did that, closed it back up and turned the computer on. I assumed this process would be like plugging in an external drive¡¦I could just access it from windows like normal. But on boot up, an Alienware supportassist white screen came up. It says: Warning message real time clock error system CMOS checksum bad time-of-day not set - please run SETUP program I wasn¡¯t expecting this and I¡¯m not sure what to do. I really don¡¯t want to screw up my computer. I did back it all up a couple weeks ago but really hoping I don¡¯t have to do any restoring¡¦is this a simple thing to work through? The options on buttons on the bottom of the page read continue BIOS Setup Diagnostics ### Response: Hi [NAME]? thank you for sharing update. At Alienware splash screen, press and hold down the F2 key to enter BIOS/UEFI menu. On Main tab look for acknowledgement that the additional SSD is included on drive list and thereby confirm it has been installed correctly. Then enter windows operating system and open Disk Management to see that additional SSD wants letter designation. Right click on Disk 1 to get menu, click on format and then assign drive letter to the SSD partition so that Windows can open the additional SSD. How to manage storage devices on Windows 11 | Windows Central. </s>

<s>### Instruction: Hello Dell, When I start my laptop, screen goes black after dell logo. F2 and F12 nothing key works only screen black ### Response: [NAME]-Cares Finally I solved my solution I tried to downgrade bios version and finally got success. Now, access Bios and Boot Menu and reinstall windows again</s>

<s>### Instruction: Can anybody share what is the process to claim warranty for KM117 keyboard and mouse combo because on dell site for warranty it first asks for a service tag but the product has no service tag given and any other number given with keyboard or mouse is not accepted by the site. Also there are no contact numbers or mail ids where we can share the issue. I also tried calling the customer care and connect with the warranty dept and had the worse experience. First they pretended to not hear me even when i could hear them perfectly and had good network on my side and laughably tried to avoid answering me, and in subsequent tries they simply disconnected the calls without answering. How can one claim warranty for a product if both site and customer support is unavailable for the product? ### Response: Case Update: After troubleshooting with Dell-Cares, Dell replaced the keyboard and mouse under warranty. </s>

<s>### Instruction: I have been having some problems with my keyboard on my Dell G5 5587 laptop. A column of keys have stopped working: 2,w,s,x. Recently I replaced the thermal paste on the CPU and GPU (nightmare). In the process I had to unplug all the ribbon cables and then plug them back in later. I have since used canned air to clean the ribbon cable and the connector and I have re-seated the cable at least three times to to no avail. However the keys aren't completely dead. I have noticed that sometimes If I hold down one of the non-functional keys and press the key to the right of it (for example hold down s and press d) it will work. Also if I do this enough and tap the non-functional keys enough they can temporarily start working again, however they sometimes stop working again and they always seem to stop working after I restart or go into and back out of sleep mode. I have also tried reinstalling drivers twice and it doesn't do anything. A new keyboard isn't that much but replacing it is a huge pain in the *** for this laptop. Because of me working on the laptop recently and since it is a whole column, part of me thinks it is a hardware problem, but since it didn't happen for a few weeks afterwards and came on slowly and because of them working sometimes part of me thinks it is a software problem. Anyone else had this problem before? Any advise? Also how much would it cost to send it to dell to be fixed of of warranty? ### Response: Update: I've noticed the warranty on my PC was still valid so I contacted Dell support (Italy) and in less than a week my PC has been fixed. They didn't give me the specifics, but I think the problem was definitely hardware. Hope you all will find a solution, too! </s>

<s>### Instruction: I¢¥m looking at an XPS 15 and I see there is an option for an i9-12900HK processor. What is that "K" going to do for me? Does it mean I can overclock it? Does it come with XMP? Thanks for your help! Tiny Tech ### Response: K means unlocked and therefore overclockable. However, I do not think you'll find the XPS models support overclocking -- you need an Alienware system to have that option. The fact that Dell ships the K models likely has more to do with component shortages than anything else. XMP is memory technology -- it has nothing to do with the CPU. The XPS models (and even most Alienwares) do not support XMP. </s>

<s>### Instruction: Hello everyone! First post! I purchased a Dell refurbished E6520 a few years back, i5-2540M, Intel Integrated Graphics, HD+ Anti-Glare WLED (1600 x 900) screen, then just added an SSD¡¦ it¡¯s been serving me well! Unfortunately it just died! (Nothing lasts forever!) Freezes at splash screen¡¦ no matter what I try it won¡¯t continue on to Windows or to the boot screen (F12) or enter the Bios (F2) or perform a Diagnostic Boot (Fn + Power). Pressing D + power runs through the screen color test but then it just ends and does nothing more except after about 1 minute the fan comes on! I¡¯m thinking it¡¯s a motherboard or BIOS issue so what I would like to know is (although I am open to more troubleshooting suggestions) replacing the motherboard is probably the easiest and fastest fix and used motherboards (and other parts) are available and relatively cheap now so, if I¡¯m going to replace the motherboard anyways, can I replace it with the LA-6563P, CN-0GXMFX version (NVIDIA graphics) ($38US) along with its matching heatsink/fan 09HYXD ($18US) and then add something like an Intel Core i7-2760QM CPU ($23US). I already have the 90W power adapter and the 97Wh battery¡¦ $80 (plus change video driver) sounds like a reasonable price to fix (AND UPGRADE) my E6520¡¦ if the parts will work together! ANY and ALL thought or suggestions or better part numbers would be appreciated! Thank you! ### Response: [NAME]? Thanks for your concern and offer to help with more troubleshooting but no need, I fixed it! Bought a cheap CH341 programmer off of Amazon, found copies of both BIOS bin files on the internet, re-flashed both BIOS chips, that got me back to the ¡°Invalid Configuration¡± screen (Date) which then let me enter the BIOS (only version A06 and it was admin locked) but getting a password online was easy and from there I just upgraded BIOS to A08 and then back to A22 and all is working again! Before I did final reassembly I extracted copies of both BIOS chips in bin format so now I have E6520 Main and EC bin files with A22 BIOS that should also be admin unlocked¡¦ just in case!</s>

<s>### Instruction: My computer drains a lot of battery when in sleep mode. I've tried following the steps outlined in this bug report, tried the diagnosis layed out in this question and disabled the "sign of life" options in the BIOS as described here. I confirmed my system sleeps in the `s2idle` state. Which I suspect is the problem. However I have 2 issues when trying to follow the above guides: Firstly my `/sys/power/mem_sleep` file does not contain a `deep` option: And secondly I can't seem to edit the file to add a `deep` option: Not being able to close the lid and have the laptop suspend is very annoying. Any help on this would be greatly appreciated. OS: Ubuntu 20.04, 5.8.0-26-generic / Hardware: Dell XPS 13 9310 ### Response: The S3 deep sleep mode is not available on the XPS 13 9310. This is by design. When using a Dell Ubuntu image, the battery discharge issue was resolved with kernel update to 5.8. However, there will be some amount of battery discharge due to the Connected / Modern Standby feature. If there are any issues with battery draining with the Dell Ubuntu image, reply to the private messages sent to you by the DELL-Cares agent on your unique case number with the Service Tag, issue, etc.</s>

<s>### Instruction: I have a dell xps13 9310 laptop with touch screen that came with windows 10 pro. It worked until about a week ago. We did see that under device manager the HID touchscreen driver is not listed. Dell said there was no way to get that driver other than either reinstalling windows 10 by doing an OS recovery or by, preferably, upgrading to Windows 11 and that would fix the issue. So I upgraded to windows 11 and still the touch screen does not function. I am at a loss and any help would be so greatly appreciated please! This is my 5th Dell computer and if Dell doesn't get their act together I assure you it will be the last. The following are my specs, yes it does say no pen or touch device is available but it is a touch device that I paid extra for and did work until a Dell tech came to replace my keyboard and then all the problems began: Device name DellXPS Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz Installed RAM 32.0 GB (31.7 GB usable) Device ID FC17337F-0DBD-437B-9555-67F2FC8E60F1 Product ID 00330-50000-00000-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 11 Pro Version 21H2 Installed on ?2/?9/?2022 OS build 22000.493 Experience Windows Feature Experience Pack 1000.22000.493.0 ### Response: My XPS 13 recently had the same problem. A Windows update seems to have installed a wrong Human Interface Device called 'Wacom Device' (for graphics tablets) and made the 'HID-compliant touch screen' device hidden/inactive. When I uninstalled the 'HID-compliant touch screen' device to try to get it working again, it completely disappeared and didn't reappear after restarts or further Windows updates. The solution was to uninstall the 'Wacom Device' and select delete, then select Scan for hardware changes. Immediately, the 'HID-compliant touch screen' device reappeared and now my touch screen works again. If there isn't a 'Wacom Device', look for another unusually-named touch screen device. Also look under 'Mice and other pointing devices' and under 'Universal Serial Bus devices'. Before [IMAGE] After [IMAGE] </s>

<s>### Instruction: Hi, a few months ago I bought an Inspiron 5575, it comes with radeon vega and 256mb of vram. Today I have updated memory to 32gb and I found Im not able to increase the VRAM? New Adobe Suite requires a minimum of 512 VRAM, so I'm not able to use it in a pretty new laptop? Really disappointed about this, is there any plans to update BIOS and able us to increase VRAM? ### Response: What you're terming "blocked" may not have anything to do with a BIOS setting at all. It may simply be a design compromise brought about by the price point at which this system was designed to sell. This is a budget system designed for a budget price point. It was never intended to run intensive gaming - or demanding apps from Adobe. The budget you have determines the features you get.</s>

<s>### Instruction: Laptop is making loud noise, when I opened my laptop I see this piece came out, I would like to know how and where to connect it ? ### Response: Using the service manual, locate the procedure for removing the system board (you don't need to remove it, but it shows where the connector to the hard drive goes). If the latch is still attached, simply reconnect the cable and secure it with the latch. If the latch is broken or missing, that's another issue entirely. It's not going to be available as a a separate part. If you do not need the drive (i.e., can run the system from the M.2 drive), it'll be simpler to just remove the drive. If you do need the drive, the only sure path forward is to replace the system board. The alternative is to locate someone selling an otherwise dead mainboard that has the latch and harvest the part from it. Hopefully it will just be a loose cable and the latch will be intact. If you accidentally tugged on the latched cable though -- it may be the latch is broken or missing.</s>

<s>### Instruction: Our internet provider (Spectrum) required us to install a new router & modum. I'm told the new equipment is dual band. I can't find my network among the available wifi connections. I have a Dell Inspiron 15-5558 (2015 vintage, running Windows 8.1). We have several other phones, computers & tablets in the house, all are working fine with the new system. I tried the easiest thing - a restart - with no luck. After about an hour with Spectrum trying things having to do with their equipment, they said it's probably an issue with my computer, perhaps one of the following: 1) Drivers may not be up to date 2) Try new network card 3) Try 3rd party wifi card 4) Try a network adapter (goes in a USB port) I'm totally at a loss as to what any of this stuff is, which one would make the most sense to try first, or how to do any of it. I'd be so grateful for any coaching, but you'll probably have to 'dumb it down' for me... ### Response: Solution found! I took the laptop within range of another 'known' network that I WAS able to see and connect to - while connected, a friend helped me figure out how to run a driver update on the Intel(R) Dual Band Wireless-AC 3160 network adaptor. Then I brought the computer back home, crossed my fingers, said a prayer, and was finally able to see my new home network and connect!</s>

<s>### Instruction: New 7610 is unable to boot into Windows after attempting to do OS reset through Support Assist. The reset process started than rebooted back to Support Assist screen and just stayed there without finishing. Once turned off it wouldn't boot up. I made USB OS Recovery for service tag with Dell OS Recovery Tool. Reset OS with the Support Assist OS Recovery USB begins but stops partway through. Somewhwere between 20-30% during downloading step. Gives the following message "We are missing some of your system details needed to finish the restore. We are aware and working to fix the issue. You can try again later, or please go to [URL] for immediate support." Only option given is a button to "Cancel & Close". I called tech support and the tech had me try different things without the USB (restoring BIOS defaults, turning off/on and some other steps I don't remember) Nothing worked and it would get stuck in an endless loop of turning on then off then on. Then the tech set up service for a motherboard replacement. Still waiting to be contacted by the service tech for the in home call. The new motherboard is waiting for pickup by them. No word on when the service will happen. So far waiting 5 days. Looking for advice on other things to try. Only boots to "one time boot" without USB and to Support Assist with USB. No hardware issues found when scanned. Does this brand new laptop (only have had it since 12/1) really need a new motherboard? Any help for me? ### Response: Update On site technician installed the replacement MB today. This did not resolve the problem. Onsite technician talked to Dell Support. They could not resolve the problem and Dell Support required customer to call Dell Support. I called and Dell Support could not resolve the problem and say replacement of MB caused problem with hard drive. Of course this was after starting all over with another tech and the troubleshooting. Of course tech assures me that they will ensure it is fixed and up and running. Of course I was ensured that the MB would fix the issue and reinstall the OS. Now waiting for another on site service for hard drive replacement. I am totally frustrated with this purchase and service. Update =Resolved After completing troubleshooting, a DELL-Cares agent setup service.</s>

<s>### Instruction: Hello everybody, It's been a couple of days that I'm missing my high performance profile. Usually I don't use Windows power profiles, I use the power plans in Alienware, but now Windows selec "Power" by default and i'm missing "high performance".I can temporarily fix the issue by using the F7 key (G), but as soon as I close Alienware, Windows selects "Power" and "High performance" goes missing.I have tried:- Registry edit- Powershell- New profile in Windows power plansHas anybody experienced this recently?Any ideas?Cheers [IMAGE][IMAGE] [IMAGE] ### Response: Alright, here is the solution:- Do not restore your system or reinstall Win!- Make sure Intel Speed Step is disabled in BIOS.- You need modify the Modern sleep registry by typing this commande in CMD or powershell and restart: reg add HKLM\System\CurrentControlSet\Control\Power /v PlatformAoAcOverride /t REG_DWORD /d 0 - Then add the missing power plans by typing these commandes in CMD or powershell: Restore Power saver power plan:powercfg -duplicatescheme a1841308-3541-4fab-bc81-f71556f20b4a Restore Balanced power plan:powercfg -duplicatescheme 381b4222-f694-41f0-9685-ff5bb260df2e Restore High Performance power plan:powercfg -duplicatescheme 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c Restore Ultimate Performance power plan:powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61That's it.Conclusion: All of this happened after a forced win update, updating the BIOS and few registeries. What happens is when speed step is enabled, win hides all the power plans and leave only one (usually Balanced) available.By the way, doing this will help you to get back all the advanced option in power management. [IMAGE] [IMAGE] [IMAGE] </s>

<s>### Instruction: The problem has been observed on various laptops utilizing the AMD chipset, specifically: The MediaTek Wi-Fi 6 MT7921 Wireless LAN Card and driver appear connected but doesn't work. Resetting, disconnecting and reconnecting the wireless adapter works for a while. ### Response: The MediaTek Wi-Fi 6 MT7921 Wireless LAN Card and driver have an energy conserving feature that turns off the WiFi transmitter when not needed. That's why you see the WiFi signal/symbol diminish. The feature was developed for Windows 10 message "packets". Windows 11 may use the message "packets" differently/for other purposes. The work-around is to disable the energy saving feature.Go to Device Manager/Network Adapters/MediaTek Wi-Fi 6 MT7921 Wireless LAN Card properties/advanced:Select the energy saving feature, such as "Wake on Magic Packet" : set to "disable". Restart the laptop.</s>

<s>### Instruction: Issue: Dell Latitude E6410 laptops will not power off the hardware upon Win10 shut down. Specifics: After choosing to shut down in Windows 10, the OS seems to fully close out, but the system power remains on. Since there is not an active OS, there is no active power management, and so the laptop shifts to a high-power state. The only way to shut the system down (or get the system to do anything) is to force a power off through holding the power button down for app. 6 seconds. After this, the computer can be turned on and will restart normally. Windows can even "restart" the computer without issue, since it is not trying to fully power off the hardware. Context: This issue has now appeared on all the multiple E6410s that I administer, regardless of when the OS has been refreshed (brand new Win10 installs, or up to two years previously that have had recent Windows Updates). Clearly, this is not a one-system issue; clean Win10 installs using their media creation tool have the problem. Former two-year old Windows installation that had been working just fine developed this symptom immediately following recent Windows Updates. Attempted Fixes: I have already tried all these things: Apparent Cause: It seems that Microsoft, in their attempt to mitigate the Spectre/Meltdown vulnerabilities, has created this issue because the Dell BIOS is not fully ready for the changes. However, while Dell has been busy releasing BIOS updates for other systems, the E6410 is not on their list for planned fixes... which leaves us in the lurch. I believe that a newer BIOS update could address this issue; or, alternatively, a better fix from Microsoft. So... if any one has further ideas of how to address this issue, I would be most grateful. -Enten ### Response: I had this happening on two E6410s that I have so glad I came across this post. At one point, likely before 1709 this was not a problem. Although, I am not certain for sure as that was some time ago. In any event, I just backed up the data, wiped and reloaded with NON-UEFI setup thus eliminated the GPT setup and went legacy MBR. Both are now running latest 20H2 fully patched with all drivers updated. Seems whatever was part of the problem must be a bug somewhere that causes this issue. In any event, they are running like champs now as they are not bad systems for surfing the web. Setup running Office 2013 on both with Edge, Brave, and Firefox. Both are running 2.67 GHz Intel Core i5 M 560 with NVidia NVS 3100M GPU and maxed at 8GB RAM coupled with SSDs. Did test with Ubuntu 20.04 LTS and while they ran great, NVidia just does not provide the support and Nouveau hindered the system so I reverted back to Windows. I do feel you are right as I suspect the power down issue might have something to do with the Intel M560 CPU. After fresh load, both power up from start to logon in 31 secs. Power down is not as fast but still at least now it shuts off unlike before. Both are fully patched.</s>

<s>### Instruction: I am trying to install Windows 10 on my laptop and I just keep getting this message which says "A media driver your computer needs is missing". I have followed many YouTube videos for its solution and also tried all the instructions given in following post: [URL]#M13223 It is just simple installation of Windows 10. I had installed Linux Mint, Ubuntu and other operating systems successfully. I just don't understand what is the issue with Windows 10. I also tried latest Intel Rapid Storage Technology drivers as the website told there is latest version available. Please help. ### Response: Intel 11th Generation Processors, No Drives Can Be Found During Windows 10 and Windows 11 Installation</s>

<s>### Instruction: hi there, can someone recommend functional replacement battery for above mentioned laptop? My old battery is swollen so I rather took it out. I tried two new batteries and no one of them worked properly. Thanks, Alois. ### Response: I ordered a replacement battery through the Dell support chat window (Note: You can't search for it on Dell.com) Product Ref JHXPY - . I installed it in my Dell XPS 13 9350 and it's working fine. </s>

<s>### Instruction: OK, this is getting a bit silly. I have just received a replacement Inspiron 7490. This replacement laptop was sent because I couldn't get an external microphone to work when plugged into the 3.5mm jack and after Dell replaced both the daughter and mother board on the original one. Out of the box, it all worked fine. Now, after updating using both Windows update and Dell update, I am getting the infamous MaxxAudioPro error "audio driver is not up to date" and am no longer getting the plugged in device pop up that allows me to choose "headset". Can anyone tell me EXACTLY how to fix this issue? Thanks ### Response: Yay! OK, finally got it to work. Instead of uninstalling the driver from the Device Manager, I uninstalled it from "Programs and Features" from the control panel. So, this is the process that I used to get it to work Go to "Control Panel" => "Programs (uninstall a program)". Find the Realtek Audio Driver in the list, right click, uninstall. Reboot the device. Once rebooted, go to [URL] and search for the correct device (in my instance, Inspiron 7490) and click on the "Drivers and Downloads tab". Search for "Realtek High Definition Audio Driver" and download. Once downloaded install and follow the prompts to install. Make sure you reboot when you are done This really is much harder than it should or needs to be. I am convinced that the issue with my original laptop is pretty much the same, but Dell support went the hardware route. At least they sent me a replacement after my original one had been disassembled twice.</s>

<s>### Instruction: At my company, I have a user that has a brand new Latitude 7410 that keeps getting pixelated screen, and system memory issues. I have run Hardware diagnostics on the computer and they have come back all passed, but user still has the issues. I have attached screen shots the user has sent me of the issues.[IMAGE][IMAGE] ### Response: Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.</s>

<s>### Instruction: i need to replace my power brick for the G15 5511 which is 240w. On the web site under accessories it lists only a 180w which I don't believe will drive the laptop. Accessory listings are misleading as I purchased the docking station assuming it would also charge the G15 5511 but it won't. How can I find and order the proper power adapter? Thanks ### Response: The one that is specified for Alienware systems will work. [URL]#techspecs_section </s>

<s>### Instruction: I'm unable to do a clean install of Windows 10 64bit because my drive is not automatically detected and when I try to load Intel Rapid Storage Technology (IRST) drivers from a USB pen during install it says: "No signed device drivers were found". The laptop is "Inspiron 13 5310" and has: What I've tried: Also: Is there something else I can do/try? TY. ### Response: The solution was to update the BIOS (from version 2.3.1 to 2.7.1). No drivers were needed to get the drive to work. I think this could have been mentioned in 'the article' which ended up being just misleading.</s>

<s>### Instruction: The m16 R1 is a best, theoretically. However, due to some wild graphics issues under Windows, I've had to switch to Linux. Specifically Arch Linux as Ubuntu was NOT working. 1) OpenRGB and AlienFX are unable to control the LED colors and zones on the keyboard. How long until those projects are provided with the information they need in order to support LED control. (I can set the colors under Windows, but they do not persist at reboot) 2) Even under full load, the CPU caps at 65W, sometimes throttling to 55W even tho temps are 55-65 degress. So there is something wrong here. The CPU should be able to do 75W to 105W apparently according to various white paper documentation and other resources. What is needed for that to be resolved? One of the various Ryzen tools to be updated? An AMD platform update? Or: Alienware Command Center for Linux. It can be written for Ubuntu, for example but then a PKGBUILD created to install the .DEB on Arch Linux. EndeavourOS, Manjaro, etc. Its 2023 and we have AI tools to help streamline professional workloads. It seems as though one of those could be utilized to optimize the Dell driver workflow not just for Windows but also for Linux-based OSs. ### Response: The issue is that you're looking for Dell to support an endeavor it has already chosen not to -- that is, Linux support on this model. My point: that's not going to happen. Dell does have support for Linux on many of its systems. Alienware systems are not among them. They're sold in small numbers relative to XPS, Latitude, etc. systems that do have Linux support, so there's no clear business case for spending what it would cost to produce the support you want to have. Notebook systems are designed by contractors to a set of specifications produced by the company (Dell) that has the manufacturer (Compal) design and build. If your system is under warranty, Dell has an obligation to fix any issues you encounter with the operating system it shipped; it's not clear from your post what those issues were, or are, but your solution of changing over to a completely unsupported operating system landed you here, looking for support you'll never receive. You may not like that direct answer, but it's the correct one, whatever excess verbiage Microsoft AI produces. </s>

<s>### Instruction: Hello everyone, I have just received my "Dell Inspiron 16 plus" (1Tb, 16Gb RAM, NVIDIA 3060, Intel i7), and I wanted to know whether it is possible to add a second solid state drive within that computer. If yes, which model(s) would you suggest? I am planning to use the second drive to dual boot with Linux. Have a great day! ### Response: The drive options are in the manual: [URL] </s>

<s>### Instruction: Followup for [URL] In my Latitude 5530 when storage is in RAID in BIOS the s2idle drains batter at the rate of 56% for 24 hours. If I switch to AHCI mode the drain is 14% per 24 hours, it looks like there's a problem with Dell's RAID implementation. I am on the latest BIOS/OS versions ### Response: Tech support said it's by design as RAID controller uses more power but then the default config renders the only sleep mode available almost useless.</s>

<s>### Instruction: My screen brightness will not go up or down. Help. ### Response: [NAME] did this just start happening in the past few days? I heard something similar from someone on the Discord server yesterday and it happened after recent Windows Updates. It's possible that one of the recent updates is conflicting with a display or graphics driver. I would try going directly to Intel and Nvidia/AMD to find the most recent graphics driver. You can also try updating the Alienware OSD driver. You can also try finding a restore point before the latest updates. This could reverse the issue and help pinpoint the reason. </s>

<s>### Instruction: Hi all - I have a G15 5511 with NVIDIA GeForce RTX 3060. It has a Thunderbolt 4 port with DisplayPort alt mode. I am trying to connect my Dell monitor S2421HDF via the Thunderbolt port. I have tried a few methods so far: None of these have worked so far. The monitor works fine when I connect it with a regular HDMI cable. It also works fine when I connect it to a different computer with a regular DisplayPort cable. Lastly, my wife's laptop is able to use the VisionTek USB-C to 2x HDMI adapter without any issue (it is a Dell but I'm not sure what model). When I connect a USB-C to the Thunderbolt port, the computer acknowledges that something has been connected (it makes the little sound) but my the monitor says there is no input signal detected. Any help would be greatly appreciated! ### Response: Turns out an Nvidia firmware update is the culprit. In short, make sure you have the correct cables plugged in between your Thunderbolt port and monitor, install a Dell this firmware update, then uninstall and reinstall the Nvidia drivers. Works like a charm! Detailed explanation of my adventures in computing below... Just to be safe, I got a USB-C to HDMI adapter that supports Thunderbolt 3 and above (cheap adapter from amazon ). To use the HDMI cable, especially since my Thunderbolt port is signal only (does not deliver power on the G15 5511), I got one with power pass-through. I hooked up the hard-wired USB-C adapter cable to the USB-C Thunderbolt, then plugged another USB-C connected to a power source (USB-A to USB-C from an externally powered hub) into the adapter's USB-C power input port, and finally plugged in the HDMI cable between the adpater and monitor. After that I downloaded and installed this firmware update. With all that settled, I then simply uninstalled the following drivers: I did Windows Key + X > Apps and Features, scrolled down and uninstalled. Takes a few minutes and a few restarts, but I kept all my monitors plugged in, and during the graphics driver uninstall, my second external monitor sprang to life, and then flickered out, but that meant there was hope... Finally, I reinstalled the drivers. I did it through the Nvidia Experience app, which detected them all automatically and reinstalled, but I'm sure the same can be accomplished by going into Device Manager > Display Adapters, right-clicking Nvidia GeForce RTX (graphics card model), and clicking Update Drivers. So it turns out it is mostly software. I bought about eight different adapters and cables to make absolutely sure it wasn't a hardware issue, which Dell support swares up and down it is. But it's not. It's an Nvidia firmware issue. After all that, I finally have two external displays set up and ready to rock! This is another article that may be useful for fixing USB-C to Displayport issues on a Dell G15 with Thunderbolt: Dell support thread explaining how to do everything </s>

<s>### Instruction: It's been only a year since I've purchased Dell Inspiron 14 5410 2 in 1 and it had been working fine, but today I noticed a dark shadow in the lower right corner of the screen. I ran a screen diagnostic by holding the D key down during powerup. The shadow was present in those as well. Could anyone please help me get it fixed? Thank you. ### Response: It's up to you -- if the system is under warranty, have the screen replaced immediately. If it is out of warranty, there's no harm in waiting until the fault becomes to significant to ignore and you'll then need to have the display replaced. This is the part you will need: [URL] </s>

<s>### Instruction: Cleaning the laptop and keyboard after a service call. Please if you can guide how many I clean the laptop body and key board after a service call. Can one use sanitizer with a tissue paper to clean the key boards. Also if there is any special spray or liquid available to clean for any dirt / dirt particles. Also if one has to change the power adaptor for Inspiron 3421 , would it be a small pin or large pin adaptor. Many sold in market with different prices also Amazon sell has some great price discount than a dell authorised shop kindly advise on this . Thank you ### Response: Do not immerse the keyboard in any liquid -- doing so will destroy it. </s>

<s>### Instruction: On my Vostro 5490 recently all my USB ports (one USB 2.0, two USB 3.x and one USB C) stopped working. I have tried to disable/enable and uninstalling the USB devices in the Device Manager but did not help. I also tried to update the bios and chipset drivers but did not help either. I only have three device under USB controllers in the device manager (Intel USB 3.1 eXtensible Host Controller, USB Composite Device and USB Root Hub). I tried to restart in safe mode but no change. I can charge the PC with the USB C and also charge other devices by using the USB ports of the PC, the devices connected are however not recognizable. Any suggestions what I can do? ### Response: I checked the Bios and enabled "external USB devices" under system configuration and now it is working!</s>

<s>### Instruction: I have an Dell Latitude E5500 but when I convert it to GPT the bios isn't showing secure boot or UEFI ### Response: It would be safer to perform a clean install. Converting doesn't always work well. And, that system would need to support UEFI. As a 14-year-old laptop, it may not have UEFI support, and almost certainly won't have Secure Boot.</s>

<s>### Instruction: Hello everyone, I'm the proud owner of a new Inspiron 16 Plus 7610, 16GB RAM & 1TB SSD with the 3050 graphics. I've bought 2 x 16GB Corsair Vengance DDR4 3200MHz SODimms to upgrade the memory. But when I install them, the laptop refuses to boot. When I installed I put the laptop into service mode. I've also tried disconnecting the battery, holding down the power switch for 30 seconds, removing & reinstalling the memory and reconnecting everything, but no good. Replacing the original memory, all good again. I've read that Dell laptops can be 'locked down' so they will only accept Dell memory - surely that's not true ? This is a link to the RAM I bought : Corsair Vengeance 32GB DDR4 SODIMM 3200MHz Dual Laptop Memory Kit LN110599 - CMSX32GX4M2A3200C22 | SCAN UK Anyone have any ideas what I could try ? Thanks. ### Response: No, it's not true that only Dell RAM can be used (in fact, Dell makes no memory - there is no Dell RAM). However, high performance RAM generally fails to work because of its aggressive timing -- which you cannot adjust. There are manufactures that certify RAM to work -- Kingston, Crucial and others -- in specific systems. </s>

<s>### Instruction: i'm thinking of making my dual channel 8gbs into 16gbs (because you make gaming computers out of potatoes) but im just wondering if my laptop can handle 3200mhz, since the current set is 2933mhz. if it matters, here are the specs - gtx 1650 and an i5-10300h + ssd (i know my laptops not alienware, just the closest thing to it) ### Response: Dell Specifications state memory will run at 2933 MHz. Intel's specs for your processor state that it uses only DDR4-2933 RAM. Yes, you may install 16 GB (two x 8 GB). Crucial has RAM that they guarantee to be compatible with your system. It is 3200 MHz RAM, but it will downclock (run more slowly) to 2933 MHz in your system. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: This laptop is frustrating the Code of Conduct policy which you agreed to when joining. DELL-Admin> out of me, it isn't even 5 months old I paid $1200 for this which I think is a pretty expensive price for a laptop that runs slower than the one I was replacing (8yr old Toshiba Satellite). This morning it took exactly 9 minutes and 48 seconds from when I pressed the power button to when I was able top open up "This PC". I did some research and watched the "How to Speed Up Your Computer" video from Dell Tech Support on youtube but everything they said to select in power option's like sleep, fast start up etc. was already selected on my laptop. At this point I was ready to drive a sledge hammer through it but luckily I seen that there is a Support Assist App I can run to solve any issues so I thought "you beauty this will fix everything" well not quite, I opened the Supports Assist App and hit run all it soon scanned for Drivers and Downloads and said there is an update available then it scanned the hardware which was completed so it moved on to "Preparing for clean files" which it has been sitting on 0% for about 8 hours.I have had a virus protection (McAfee recommended by Dell) since day one so I doubt its a virus, I'm running out of patience and alcohol can somebody please point me in the right direction. ### Response: I found something that worked for me. Been stuck with this laptop for 2 years (but never used it as it was a personal laptop) * Shut down laptop* During restart tap F2* In Bios setup -> Untick Intel Step Speed option (can't remember which category it shown under but I think it was performance)* Exit* Machine will restart and work fine after that like we expect it to. Note: When I was researching, this fix had a disclaimer, it may affect battery life as this option is ticked by default to preserve battery. However, it was a no brainer for me to at least use the laptop than save battery. Hope this helps. You may also use the "Get Help Now" option at the bottom right to chat with a Dell technician right away. [IMAGE] </s>

<s>### Instruction: Ok, I got one that has me stumped. At some point, I turned off Bluetooth, Using Samsung Buds you have to turn off Bluetooth on nearby devices, to get them to log on the device you want to use them with. So now I am noticing that Bluetooth is turned off and I can't seem to find any button or switch to turn it back on. The Bluetooth Network Icon is gone in Change adapter options? There is no Icon in the Action Center, I haven't been able to find a way to get it back in there? In Windows Settings "Devices", there is no switch to turn Bluetooth back on? and all the devices i had paired to this computer are showing Bluetooth is turned off? In Device Manager, I don't find on reference to Bluetooth anywhere I have installed the latest version Intel Bluetooth for this particular notebook. I have uninstalled this Bluetooth Driver, Rebooted Installed the latest Bluetooth driver again, still no Bluetooth My Windows is up to date 18362.449 All drivers are up to date as per my service tag number. ### Response: The solution was to replace the Wi-Fi card. If anyone is interested in the card I, got, It works very well, My Internet speeds are 200 down and 10 up, I get all of that with this card. On Amazon, they add said Dell compatible and listed some G models and other high-end Dell models no Insprion's was listed. I couldn't be happier 9560 AC NGW I pulled the old 9560AC card out and installed the 9560AC NGW card and booted up, the original Dell driver works for it. Just went straight to SpeedTest I'm running 228mbps down 11.63 up 9ms Ping</s>

<s>### Instruction: I have just purchased a Hitachi DeskStar HDP 725050GLA360 3.5 50oGB 7200rpm 16MpSATAHard Disk Drive to use as a external back-up storage. Q: How do I connect to my Laptop? ### Response: If you just purchased a bare drive (and it's quite old, it should be noted; Hitachi branded drives haven't been manufactured in over 10 years, Hitachi having sold its drive business to Western Digital in 2012), you'll need to mount it in a 3.5" external drive case with a power supply and a USB connection (presumably) for the notebook you have (and haven't mentioned). </s>

<s>### Instruction: Hello, My Latitude 7490 worked well until a couple of weeks ago when I downloaded and installed a Bios update. Now my boot up has slowed down and I get TWO Dell icon splash screens, one after the other, each one lasting about ~5 seconds. The second splash screen has the small revolving icon underneath but not the first one. My present Bios is 1.32.0 dated 10/04/23 (installed a couple of weeks ago). I have been to the Dell website and downloaded Bios 1.31.1 which is shown as the version previous to what I have installed and this is saved in my downloads folder. Can I double click the 1.31.1 exe and install this over my present Bios? I¡¯m asking as I have heard various negative comments about reverting to a previous Bios. I notice also that Microsoft has downloaded but not installed some 'optional updates' to my computer - which include firmware 1.32.0. This presumably being the same as what I already have installed... Incidentally about the same time as I updated the Bios I cloned the C drive - a Samsung SSD 970 Evo Plus to a similar drive via an eternal enclosure connected to an USB port, disconnecting the external drive after confirming that the clone was successfull. I did read somewhere that this could confuse the Bios (?) so I have since checked using F12 and it shows just one option - UEFI Boot: Windows Boot Manager. Can I revert to a previous Bios ? Is this safe? Thank you, John ### Response: You can downgrade and this Dell support page has more information on the process. Your version allows downgrades up to version 1.3.3 which is an extremely old BIOS version.</s>

<s>### Instruction: hi, unfortunately, i have broken my 512gb nvme all partition and my recovery OS windows 11 home gone. Can someone guide how i can set everything like the day 1 partition that comes with my brand-new laptop. thanks and regards in advance DonMahmud ### Response: If the recovery OS on your Dell Inspiron 5510 has been destroyed or is not functioning correctly, you may still have a few options to restore your laptop to a working state: Create a recovery USB: If the recovery partition on your laptop is no longer accessible, you can try creating a bootable recovery USB drive using Dell's official recovery media creation tool. This tool will allow you to create a USB drive with the original factory image, allowing you to reinstall the operating system and drivers. Windows installation media: If you don't have access to the Dell recovery media creation tool, you can use a standard Windows installation media (USB or DVD) to reinstall the operating system. You will need a valid Windows license key to activate the installation. Dell Support: Contact Dell Support for assistance. They may be able to provide recovery media or guide you through the process of restoring your laptop to its original state. Restore from backup: If you had previously created a backup of your data and system settings, you can use it to restore your laptop to a state before the recovery OS was destroyed. Windows has a built-in backup and restore feature, or you can use third-party backup solutions. Professional service: If none of the above options work or if you are uncomfortable performing the reinstallation yourself, you can take your laptop to an authorized Dell service center or a professional technician. They can diagnose the issue and perform the necessary recovery or reinstall the OS for you. Remember that restoring the operating system will erase all data on the laptop's hard drive, so make sure to back up any important files before proceeding with the recovery process. In the future, it's a good idea to create a backup of your recovery partition or create recovery media when you first set up your laptop. This way, you can easily restore your system in case of any issues or disasters.</s>

<s>### Instruction: Dears, I need your advice to clear one doubt, can I create Windows 10 installation media directly downloading from the Windows website, or should I create it from the Old windows version. Also, can I use the same Media drive to reinstall fresh windows on multiple systems or do these need to be individual/separate (created from the installed windows). Thank you ### Response: Use Microsoft¡¯s Media Creation Tool to download and create Windows installer on a USB flash drive. You may do that from any computer, it doesn¡¯t need to be the computer on which you will perform the clean install. You may use that same installer flash drive on as many computers as you like. Here are my detailed steps to perform a clean install of Windows. And, here's another description of the install process, from a Microsoft MVP.</s>

<s>### Instruction: Hi, I bought an Inspiron 14 Plus 7430 laptop. The laptop arrived today and just after starting I noticed a strange ticking noise. This noise is not constant but comes and goes away time to time. ### Response: If it's coming from a fan then the frequency should increase as the fan speeds up. You can use an app to monitor temperatures to see if that's the case. Otherwise, I suspect that it is an electronics phenomenon called "coil whine". Essentially, coil whine is the audible effect of components vibrating, especially when under high load / high power. It can sound like a whine, buzz, hum, scratching, hiss, rattle or vibration. This happens with many components, but often it's not loud enough for us to hear or at a frequency that we don't hear well. These two pages have more explanation and some tips to reduce the effect: Unfortunately, you may not be able to eliminate it to your satisfaction. Much depends upon how you use your computer, the acoustic qualities of your room, other ambient noise, etc. Coil whine can occur with brand new components. Components that were previously quiet can develop coil whine as they age. It has also been reported that certain software (usually games) that draw a specific power load can cause an inductor to vibrate at a specific frequency that is audible. I once had a Netgear router whose coil whine was particularly annoying to me. I found that the volume varied among units of the identical model. I tried two or three other units of the same model in the store, and found one that I couldn't hear. Even though they were the same model, same components and power supply, two or three of them were loudly annoying to me, but the last one was inaudible.</s>

<s>### Instruction: Hello, I am unable to boot into my Windows 10 Home operating system on my Dell Inspiron 17R. It started out with getting the following messages when I power up my laptop. Fixing (C:) Stage 1: 85% (2263035 of 2654208); Total: 29%; ETA: 0:41:12 ¡¦ Fixing (C:) Stage 1: 31% (54 of 174); Total: 26%; ETA: 4:26:26 ¡¦ Fixing (C:) Stage 2: 65% (2263035 of 3418816); Total: 29%; ETA: 0:41:12 ¡¦ Preparing Automatic Repair Repairing disk errors. This might take over an hour to complete. After waiting over an hour, it just kept flashing my hard drive light on and off and never going to windows even after waiting for overnight. All it showed is the cursor arrow. I then went into Boot Manager using F12 and ran Diagnostics on the hard drive. it gave the following error: Error screen: Screen title = ePSA 4228.25 Tag BIOS A14 Error Code 2000-01 42 Validation 73999 Msg: Hard Drive 0 -S/N S2WZJ90D463419, Short self test unsuccessful Technical Support will need this information to diagnose the problem. Please record the above Error and Validation codes. Do I need to replace my hard drive? Any help would be gratefully appreciated. Thanks,Tony ### Response: If you are still within warranty, contact Dell with the error code. If you are out of warranty, yes it¡¯s likely that you will need to replace your drive. The first step is to safely transfer your files to another drive, after which you can do further error checking on that drive. To protect the possibility of recovering your files, immediately stop using that drive. Do not try to boot from that drive, or you risk further data loss. The safer way to try to recover your files is to remove the drive and connect it to a USB drive adapter or enclosure, connected to another computer. </s>

<s>### Instruction: Got latitude 7300, it has sim card slot, and a slot ready for WWAN card with two antenna cables near it. Which WWAN cards does one need to buy to get LTE internet? Which one is officially supported? ### Response: So, it is solved. Contacted the support that does on site repairs and they had me send them picture of the WWAN so that they have the serial on it and then send me link to a tool that I run. site has it labeled asDell Wireless 5821e and Dell Wireless 5829e/Qualcomm Snapdragon X20 LTE Customer Kit ToolI run 1_Click_Cust_Kit_Tool.exe and it was just a single button to enable wwan kard or whatever it was labeled.And then it just worked.</s>

<s>### Instruction: Expert advice needed - please! The max resolution I can set on my Latitude E7470 is 1366x768, no greater resolutions are offered.. I'm using the latest driver Version: Intel HD Graphics 520. I also checked with the Dell driver pages, & the driver is up to date. In Device Manager I ran 'Update Driver' & MS said it was up to date! I want to use the laptop to connect to my TV via HDMI, but 1366 x 768 is useless. I would greatly appreciate any advice.Thanks for any advice, and kind regards, Niloc1017-----------------------------------------------Latitude E7470, manf 2016, Intel i5, W10 Pro, 256GB SSD M.2 2280, 128GB SD card for portable apps etc, 8 GB ram---------------------------------------------- ### Response: If you're referring to the internal screen resolution being 1366X768 max, you likely have an HD screen, which is not capable of more than that. Go into setup (F2 at powerup) and look for the screen information. If it shows HD, that's all the screen is capable of. If you need more, assuming one is available for your model, you need to replace the screen with an FHD panel. We don't know what your TV is, so check its manual for its capability. </s>

<s>### Instruction: I don't have a vram control to add in my bios settings. Please include a setting to control the RAM. ### Response: The ability to control VRAM (Video Random Access Memory) settings on a laptop depends on several factors, including the laptop's hardware, the graphics card, and the BIOS/UEFI firmware options provided by the manufacturer. Unfortunately, not all laptops allow users to directly control or allocate VRAM. In most cases, VRAM is automatically allocated by the system based on the requirements of the applications and games you run. However, some laptops with integrated graphics might have limited VRAM options available in the BIOS/UEFI settings. If you are experiencing specific issues related to VRAM, here are some suggestions: Update Graphics Drivers: Ensure you have the latest graphics drivers installed for your Dell laptop. Sometimes, driver updates can improve VRAM management and performance. Access BIOS/UEFI Settings: Restart your laptop and access the BIOS/UEFI settings by pressing the appropriate key during startup (often F2 or Del key for Dell laptops). Look for any options related to graphics or VRAM settings. Note that not all laptops have these options available. Use Dedicated Graphics Card (if available): If your Dell laptop has a discrete graphics card (e.g., NVIDIA or AMD), you might have more control over VRAM through the graphics card's control panel or software. Access the graphics card control panel and check for VRAM settings. Optimize Graphics Settings: If you want to improve performance in games or applications, you can often adjust their graphics settings to reduce the VRAM usage. Lowering texture quality and resolution can help free up VRAM. Contact Dell Support: If you have specific VRAM-related issues or need assistance with your Dell laptop, consider reaching out to Dell Support for further guidance. Remember that on most laptops, VRAM is shared with the system's RAM, meaning it is dynamically allocated based on the graphics requirements. This allocation is managed automatically by the operating system and the graphics drivers. For more advanced control over VRAM, such as in gaming laptops, you may need to consider laptops with dedicated graphics cards and higher-end specifications. Please note that the ability to control VRAM varies from one laptop model to another, and it's crucial to check your laptop's specifications and user manual for specific details about VRAM management options.</s>

<s>### Instruction: My 970 EVO Plus NVMe M.2 SSD 2TB wont go to the slot. I force to get remove little plastic barrier in the middle to force my m.2 to the slot, but still it cant be detected. ### Response: hi [NAME] i see. thanks for the information. thanks for your help</s>

<s>### Instruction: Hello, I recently bought a new battery for my XPS 13 7390 2-in-1 but it does not appear to work or even be detected by the laptop. I believe the issue is that I am missing the metal bar that has to be put in the bottom hole (I do have the magnet that goes in the top one). I would like to know how/where I could obtain one of these as they do not seem available for sale on Dell's website? ### Response: The metal bar and magnet work together to pull the system closed and keep it closed. The only contact between the battery and the system board is through the battery cable. Make sure the connector is firmly seated to the mainboard. If it is, since the battery has a warranty from Dell, if it's not detected, have it replaced. If it's defective, the replacement will work. If the issue is with the power circuit, the mainboard will need to be replaced. That much swelling can easily have damaged traces on the system board and be the cause of the no-battery condition. The presence or absence of the magnet won't make any difference to the battery detection. If you're still convinced the magnet needs to be there, you can buy replacement magnets from Amazon. Example: [URL] </s>

<s>### Instruction: I have used Dell SupportAssist OS on boot, to reset my system. I chose option to back up files, I'm unable to retrieve those files now. [IMAGE] It just says your files have been retrieved. I tried to view backup files, which have all the names of the backed up files, but can't find those files or see its content. I tried to see the windows.old folder in C: drive. When I tried to Visit C:\windows.old\users\Anay\Documents, there is just one folder, Dell, which doesn't have any useful content.I tried contacting dell support, who told me to visit a dell authorized service centre, they'll help to locate the files, and service centre said, if the files were retrieved, it'll be there, and they can't help further. ### Response: If you have performed a reset on your Dell laptop and did not back up your files beforehand, the reset process likely restored the laptop to its factory settings, which would have removed all user data and files from the device. Unfortunately, once the reset is complete, the data that was not backed up is typically irrecoverable. To avoid data loss in the future, it's essential to back up your files regularly. Here are some best practices for data backup: External Storage: Use external storage devices such as USB flash drives or external hard drives to manually copy and store important files regularly. Cloud Backup: Utilize cloud storage services like Google Drive, Dropbox, or OneDrive to save your files online. This way, you can access them from any device and have an additional copy for backup. Backup Software: Consider using backup software that automates the process of backing up your files regularly to an external drive or cloud storage. Network Attached Storage (NAS): Set up a NAS device on your home network to store and back up files from multiple devices. Windows File History (Windows): Use the built-in Windows File History feature to automatically back up your files to an external drive. Time Machine (macOS): On macOS, use Time Machine to automatically back up your files to an external drive. Remember to keep multiple copies of your important data in different locations to ensure its safety in case of hardware failure, theft, or other unforeseen events. While it's unfortunate that the files were not backed up before the reset, it's a valuable lesson for the future to prioritize regular backups to avoid data loss. If any of the data was especially critical, you might want to consult with data recovery professionals to explore if there are any options for recovering the lost files. However, data recovery can be expensive and is not always guaranteed to be successful, so it's best to make regular backups a part of your routine to avoid such situations.</s>

<s>### Instruction: I have just bought a C2422HE video conferencing monitor. I also have an older Dell S2419H monitor. I want to set up dual monitoring and a Dell sales person (from the official site) said I had to buy a docking station to enable dual monitoring. One of the recommendations was the HD22Q which I bought from the official Dell website. I have connected the older monitor via the HDMi cable to the docking station, which works. I have plugged my remote keyboard and mouse into the USB port of the new monitor, which works. I then connected the USB-C from the new monitor to the docking station, but it doesn't work. When I go to display settings, the new monitor is not there. Do I need to connect any other cables? The dell website does not give any advice whatsoever, and I can't find a video on youtube either. Can anyone advise? ### Response: We do not know the work laptop model, so guessed Latitude? This is incorrect =I then connected the USB-C from the new monitor to the docking station.Online HD22Q User's Guide[IMAGE][IMAGE]* Wall power --> HD22Q AC power adapter --> HD22Q #5 power port* HD22Q #6 USB-C cable connect --> computer USB-C port* HD22Q #2 HDMI port --> S2419H HDMI to HDMI cable --> S2419H HDMI in port* HD22Q #1 DP port --> C2422HE DP to DP cable --> C2422HE DP in port</s>

<s>### Instruction: Hi, I just bought a 2TB NVMe SSD and installed it on the spare M.2 slot of my laptop to enable Directstorage, but game bar list my drive as not NVMe supported, how can I enable it? [IMAGE] [IMAGE] Thanks ### Response: Hi, I've found a solution to enable Directstorage on my Area-51m R2, I'm leaving the solution here if someone else needs it. The cause of Direct storage not being supported on my NVMe drives was the Inter Rapid Storage Technology storage controller, Directstorage requires the standard NVMe dcontroller. By default ( in my case) my laptop had Raid=on even thought I wasn't using it. Having Raid=on forces IRST controller and therefore Directstorage doesn't work. Here is how to fix it: 1-Device manager>storage controllers>uninstall IRST controller. (dunno if this is mandatory but it is what I did) 2-Reset to BIOS and configure SATA to AHCI. (this will mess with Windows boot and will crash) 3-Let Windows boot crash 2 times and on the third enter Windows Safe Mode. 4-Once Windows boots in safe mode, just restart the computer as booting into safe mode already fixes Windows boot. (to my understanding) 5-Start windows normally and having deactivated Raid/IRST will force NVMe standard controller and with this Directstorage is now working, even my 500GB NVMe drive is lsited as supported. Hope this helps someone.</s>

<s>### Instruction: Hi everyone, I recently bought a Sabrent 4TB M2 drive which is a 4th gen drive. Will that need a heatsink OR will the native Alienware heatsink be enough? Thanks, Stefos ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Support for Alienware m18 R1 (1/20/2023) advocates installing the M.2 2280 thermal shield Here. [IMAGE][IMAGE]</s>

<s>### Instruction: I purchased an alienware m15 R7 3 weeks ago. And when I am gaming I put my laptop to charge. Is it okay to do it for a long time though, lets say 4-5 hours a day? If not tell me the maximum limit for how much time my laptop must be plugged in while gaming. ### Response: That laptop is designed to use Hybrid Power. When under heavy load with CPU-intensive and GPU-intensive tasks such as video editing or gaming, the laptop draws power concurrently from both AC adapter and battery. When the battery charge falls below 10%, Hybrid Power is disabled and system performance will drop. If the battery is removed to run on AC adapter alone, or when running on only battery, then in those situations the performance would be reduced. So, if you play demanding games, your performance will be better when it is plugged in so the system can draw power from both the AC adapter and the battery. The system is designed that way, and it won't harm your battery. If this is the first laptop you've bought since several years ago, you may find that the battery wears out sooner than you expect. As a heavy gamer, you'll likely find that you'll need to replace the battery in 18 month to two years. </s>

<s>### Instruction: Does a Dell Inspiron 17R 5737 have a Radeon GPU? If it does have one then why does my notebook doesn't have the GPU but it has the Intel iGPU? My laptop isn't the top model, it's the mid model. ### Response: Your laptop will have integrated Intel HD Graphics. Even if you have a discrete AMD Radeon GPU, you also have integrated Intel HD Graphics. Your laptop may have an AMD Radeon GPU, which may have been optional on your model. You could use a hardware identification utility, such as Speccy or Belarc Advisor, to list your hardware components.</s>

<s>### Instruction: I need master code for my system id number -595b ### Response: You need to be more specific.Are you locked out of that system because you don't have a password?Is it a Windows account password, or a BIOS password (before Windows loads)? If it's a Windows account password, then there are ways to reset that password or to retrieve your files without the password. If it's a BIOS password, then there are only three options: A computer protected by a BIOS password cannot be unlocked without the password. Dell could help, but you would have to prove that you are the legitimate owner and, if it is out of warranty, you would have to pay for the assistance. If it's a BIOS password and you bought this recently, return it for refund since the vendor sold you a locked and unusable computer. The only other option is a new motherboard.</s>

<s>### Instruction: [URL] tried upgrading my 5580 I5 using the crucial ram in the above photo the hynix ram is what¡¯s currently in the laptop The laptop with 16gb of new memory is no faster than before going from 8gb to 16gb should be quicker?right not the same Latest bios is updated Conflicts > [URL] ### Response: Moving from 8 GB to 16 GB won't necessarily make your system faster, unless you routinely ran out of RAM which caused swapping to disk. If 8 GB was already adequate for the type of tasks you perform on your laptop, then adding more won't make a noticeable impact on speed. Do you have a hard disk drive or an SSD? If it's a hard drive, replacing it with an SSD will make it much faster and more responsive, a noticeable difference and the most bang-for-your-buck that you can get for any upgrade. </s>

<s>### Instruction: I ran Dell Update on my dad's XPS 15 9570 and when they finished, I restarted and I noticed that it wasn't connecting to WiFi so I tried Ethernet and it didn't work then. I looked at the adapters in Device Manager and it showed "Windows is still setting up the class configuration for this device. (Code 56)". I disabled and enabled, it didn't work. I ran the troubleshooter in settings, it didn't work. I ran SupportAssist and got error codes "D0605" and "D0702". I ran the F12 Diagnostics and it said "Critical Error Message One or More Error were Found". The battery in this laptop is almost reaching the end of its usable life so I don't know if that could be causing it. I need this fixed asap. I am out of warranty so I don't plan on calling Dell until I need to. ### Response: You already did some worthwhile troubleshooting. I will suggest some other things to try: If still not working, again run Diagnostics via boot with F12, and run extended tests. Make note of any error messages and error codes. Did you ever perform a clean install on that laptop? If so, did you install the required chipset drivers from Dell Support site for XPS 15 9570? </s>

<s>### Instruction: A component inside my cell XPS 9570 broke, first the gtx 1050ti stopped working and soon after, the laptop does not boot. I need to replace it. I live in Portugal so availability is not very good, Dell after warranty support is out of question, just shipping it to Germany for ¡°analysis¡± is very expensive. I could find a motherboard replacement but it uses a different heat sink assembly (4 screws instead of 5) mine is 5. I can get another heat sink for 4 screws, but is that the only change in the motherboards? Will both (motherboard on new heatsink) fit in the same chassis , so if I buy the different motherboard and heatsink all is well? Can anyone confirm this? ### Response: It is unclear. Parts-People sells two Bottom Base Metal Cover Assemblies for your laptop. I looked through those listings and in the Service Manual, but I cannot tell what the difference is. You may need to ask Parts-People. They usually respond to email within a day or so.</s>

<s>### Instruction: I recently bought an Arctis Nova 1 and it's headset wont function on my laptop. I already tried the solutions from these community discussions. None of the solutions from these community posts have worked for me so please help if you can. Headset mic doesn¡¯t work Headset Mic Not working G5 15 5587 headset/microphone problem ### Response: I just figured out I can buy a 3.5 mm to USB converter and then it should function correctly.</s>

<s>### Instruction: My inbuilt laptop microphone (Microsoft Array-Intel Smart Sound Technology for Digital Microphones) is not working properly. When I record something using this microphone the audio gets recorded at 0.5x speed. When I play the recorded audio it plays like I am listening at 2x of what I recorded. I have checked it using stopwatch the recording time runs at half speed than real time. When I use external microphones everything works fine with Bluetooth mic but my inbuilt microphone doesn't works properly. I have attached screen recording of when I was testing microphones. You can see in 1st video the microphone is recording at half speed but after recording it plays very fast like 2x speed. 1. Faulty Microsoft Array Microphone not working 2. Bluetooth headphones working perfectly Please help me to fix this problem. Is it hardware related problem or some software issue?I have tried reinstalling windows 11 but still the problem in not solved. Please provide your suggestions and solutions. ### Response: If the microphone on your Dell Inspiron 3501 is not working, there are several troubleshooting steps you can follow to identify and resolve the issue. Here's a step-by-step guide: Check microphone hardware: Ensure that the microphone is physically connected to the correct port on your Dell Inspiron 3501. If you are using an external microphone, ensure it is plugged into the appropriate audio input port (usually marked with a microphone symbol). Test the microphone on another device: If you are using an external microphone, try connecting it to another device (such as a smartphone or another computer) to check if the microphone itself is working correctly. Check microphone settings in Windows: On your Dell Inspiron 3501, right-click on the speaker icon in the taskbar and select "Open Sound settings." Under the "Input" section, make sure the correct microphone is selected as the default recording device. Test the microphone using the "Test your microphone" feature. Check microphone privacy settings: In Windows 10 or later, there are privacy settings that control microphone access for applications. Go to "Settings" > "Privacy" > "Microphone" and make sure that microphone access is enabled for the applications you want to use the microphone with. Update audio drivers: Outdated or corrupted audio drivers can cause microphone issues. Go to Dell's official website, locate the "Support" section, and download the latest audio drivers for your Dell Inspiron 3501 model. Install the drivers and restart your computer. Run Windows Troubleshooter: Windows has built-in troubleshooters to diagnose and fix common problems. Go to "Settings" > "Update & Security" > "Troubleshoot." Under "Get up and running," select "Recording Audio" and run the troubleshooter. Check for third-party conflicts: Sometimes, third-party applications can interfere with the microphone. Try temporarily disabling or uninstalling any third-party audio-related applications and see if the microphone starts working. Check for hardware issues: If the above steps don't resolve the issue, there might be a hardware problem with the microphone or the audio port. Contact Dell's customer support or take your Inspiron 3501 to an authorized service center for further diagnosis and repair. Check for BIOS updates: Occasionally, BIOS updates include fixes for hardware-related issues. Check Dell's official website for BIOS updates specific to your Dell Inspiron 3501 model, and follow their instructions to update the BIOS if applicable. Always remember to back up your important data before performing any major updates or troubleshooting steps.</s>

<s>### Instruction: Has anyone has any success in upgrading the RAM to 64 GB in their XPS 15 9520? I contacted Kingston, and they recommended a 64 GB kit of Fury Impact RAM, CL38. I bought it, installed it, and got the RAM incompatibility code. I contacted Kingston again about the issue, and they wrote back saying...sorry...after further testing, we have found that the Fury Impact RAM is not compatible. Sorry. So, that was a fun experience. I wonder if G Skill or Corsair are going to come out with a 64 GB RAM kit that is compatible. I see in the XPS manual that the laptop RAM at 64GB tops out at 4800 MHz. I wonder, though, are CL numbers 38 and below supported? It¢¥s still pretty early in the DDR5 game.... Tiny Tech ### Response: If you'd rather not wait for compatible RAM, Crucial has it now. [URL] </s>

<s>### Instruction: I have a Dell Latitude E5421 laptop with Windows 10 Pro O/S. I updated the O/S some years ago, changed the boot from Legacy to UEFI and installed 8 GB of RAM. Secure Boot is Unsupported. Can someone kindly tell me if/how I can change to Secure Boot Supported. Thanks ### Response: I have a Dell Latitude E5421 laptop with Windows 10 Pro O/S. I updated the O/S some years ago, changed the boot from Legacy to UEFI and installed 8 GB of RAM. Secure Boot is Unsupported. Can someone kindly tell me if/how I can change to Secure Boot Supported. Thanks Hello, Unfortunately, if your Dell Latitude E5421 laptop does not support secure Boot, there is no way to change it to support Secure Boot. Secure Boot is a hardware-based feature, and if the laptop's BIOS or UEFI firmware does not include the necessary components to enable secure boot, it cannot be added or enabled through software changes. I hope the information may helps you. Thanks with regards, Terryduff</s>

<s>### Instruction: Good afternoon, I purchased an update package for my latitude 5400 following the manufacturer's instructions.Product link: [URL] installing them, the memories are not detectedCould it be compatibility problems? BIOS issues? ### Response: That RAM is not compatible with your system -- it's timed for gaming systems. The correct RAM for your system is linked here: [URL] </s>

<s>### Instruction: For over a month now, in my Laptop (Dell G15 5515 Ryzen Edition) i've not managed to change it's screen brightness, either using the keys or by moving the slider, nothing works. I've tried updating the drivers, reinstalling them, reinstalling the monitor, but nothing worked, how do i fix this? ### Response: Never mind, I found the solution in this thread.</s>

<s>### Instruction: Hello,I'm having an issue where the keyboard won't type for a few seconds after selecting a typeable area like the search function on Chrome, Windows 11, and Steam. Is there any solution to this? ### Response: I managed to fix it by running the old troubleshooter and restarting the laptop. Alienware - m17 R5</s>

<s>### Instruction: Why is this a critical update and yet shows not applicable to my Dell? ### Response: Nobody knows what you're talking about. We don't know what model computer you have, what that update is and where you saw it or where it showed as not applicable. If you want help, create a better post with relevant details.</s>

<s>### Instruction: I just got my m17 R5, and while I love the screen size and overall performance of the machine, it has some terrible and very annoying backlight bleed. I contacted dell support via chat, and the guy I spoke to told me it's normal. After doing some research, it seems that a lot of people have the same issue with their m17 R5 as well. The second issue I'm having is regarding the performance on battery, the machine throttles the CPU back to under 1ghz when running on battery making the laptop so slow it lags playing back video It also causes the speakers to crackle. This is my first Alienware product, and I was really hoping for more from such a premium brand. Here are some photos I took at 80%brightness and 50% brightness, and a movie playing with the same 2 brightness levels. It is very annoying when the movie has black bars. [IMAGE][IMAGE][IMAGE][IMAGE] ### Response: The display issue is really up to you -- if it's not acceptable, return the system for a refund (you have 30 days from the date of shipment if it was purchased direct from Dell). No gaming system can perform well on battery alone. For anything but the least demanding games, you need to have the system plugged in. That's not unique to this system or Alienware -- it's that the power consumption of the CPU, GPU and screen cannot be met by a battery alone; you need AC power for anything more than very casual gaming. </s>

<s>### Instruction: My Alienware 17 R2 has 1x8gb of ram and I want to upgrade to 2x16gb. But can I just add another stick of ram to the default Dell ram or must they be the same brand? ### Response: Both Dell specifications and Crucial say that your system accepts maximum of 16 GB of DDR3L RAM at 1600 MHz. If you have a single 8 GB stick in one slot and the other slot is empty, you could try to add a second 8 GB stick of the same specifications. It may work. But, sometimes mismatched RAM brands/models may not play well together, which is why a matched pair is recommended. I would try a single 8 GB addition first, provided that you can return it if it doesn't work. Performance RAM, like Corsair Vengeance or Kingston Fury, is unlikely to work. You need RAM that matches your current RAM's latency, likely CL=11. Crucial is highly compatible with Dell systems, and likely Hynix and Samsung, as Dell often includes them with its systems. I recently bought a relatively unknown brand, Kuesuny, through Amazon for much less than the price of a big brand name, and I'm happy with it. I ran memory tests for a couple of days to thoroughly test the RAM when I first installed it. It performs well and saved me money. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hi all. This morning an Amber light began to flash continuously on our Dell Inspiron 15 5000 when the cable/charger was plugged in. When removing the cable the computer crashes immediately indicating it will not run on battery power. Does this mean the battery is no good or could there be another problem? Thank you. ### Response: Capacity remaining simply means the battery is 99% charged, but that's 99% of half of the design capacity of the battery. And the flashing amber LED almost certainly means either one or more of the cells is dead of old age, or that the mainboard in the battery (the battery control board) is faulty. </s>

<s>### Instruction: I have a nearly two years old Inspiron 15 7510, and recently its battery life is getting low. I ran a battery report few days ago and it tells me that my full charge capacity is decreased from 54,891 MWh to 46,318 MWh already. I would like to know if the two years premium support would cover this situation and replace my battery for a new one? I purchased the laptop back in China and now I'm currently in Canada so I will be in international support. ### Response: The warranty on the battery is 12 months, regardless of any extended system warranty. If you've still got 80+% of the battery capacity remaining after two years, it's doing very well and likely won't need replacement for at least another year if not longer than that. </s>

<s>### Instruction: when i turn on my laptop the spinning circle appears under the dell logo then after 30 seconds of loading it bluescreen on me STOPCODE: INACCESSIBLE_BOOT_DEVICE i tried restore point from a windows 11 usb image but it cant detect a single ssd yes i have a ssd i switched from hdd to ssd after 1 year+ of using it just AFTER a windows 11 update it started lagging like EXTREME lag not even the laptop beeps in time then it bluescreen CRITICAL_PROCESS_DIED then when i booted it back it says INACCESSIBLE_BOOT_DEVICE then i switched from RAID to AHCI nothing, and then from AHCI to RAID nothing still everything the same ### Response: Experiencing a Blue Screen of Death (BSOD) on boot in Windows 11 can be quite concerning, but there are several potential reasons and solutions for this issue. Here are some steps you can take to troubleshoot and resolve the problem: Boot into Safe Mode: If you can't boot normally, try booting your computer into Safe Mode. Safe Mode starts Windows with only essential drivers and can help you determine if the BSOD is caused by third-party software or drivers. To access Safe Mode, try pressing the F8 or Shift+F8 key during boot, or use the "Advanced Startup" options from within Windows (if you can access it). Check Recently Installed Hardware/Software: If you recently installed new hardware or software before the BSOD started occurring, it's possible that the new addition is causing the problem. Try removing the newly installed hardware or uninstalling the software to see if that resolves the issue. Update Drivers: Outdated or incompatible drivers can lead to BSOD errors. Ensure that all your drivers, especially graphics, chipset, and storage drivers, are up to date. You can download the latest drivers from the official websites of your hardware components or use Windows Update. Run Windows Update: Make sure your Windows 11 operating system is fully updated with the latest patches and fixes. Microsoft frequently releases updates to address various issues, including BSOD errors. Scan for Malware: Malware infections can cause system instability, leading to BSOD errors. Run a full system scan using a reputable antivirus or antimalware software to check for any potential threats. Check Disk for Errors: It's possible that your system's disk has errors that are causing the BSOD. Open Command Prompt with administrative privileges (search for "cmd" in the Start menu, right-click on "Command Prompt," and select "Run as administrator"). Then, type "chkdsk /f" and press Enter. This command will check and fix any disk-related errors. Check for Memory Issues: Faulty RAM can cause BSOD errors. Windows has a built-in memory diagnostic tool. Search for "Windows Memory Diagnostic" in the Start menu, select "Restart now and check for problems," and Windows will run a memory test during the next startup. Roll Back Windows Update: If you started experiencing BSOD errors after a recent Windows update, you can try rolling back the update. Go to "Settings" > "Update & Security" > "Windows Update" > "View update history" > "Uninstall updates" and select the problematic update. Reset Windows: If none of the above solutions work, you may consider performing a Windows reset or reinstalling the OS to start with a clean slate. Make sure to back up your important data before doing this. If you're not comfortable troubleshooting the BSOD issue yourself, or if the problem persists after trying these steps, it's recommended to seek help from a knowledgeable friend, contact Microsoft support, or take your computer to a professional technician for further assistance.</s>

<s>### Instruction: "Alert! The AC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available.¡± Is the message I get when I turn on my computer. This appears to be a laptop issue, but I have a Dell Desktop All in One. Inspiron 7700. ### Response: First thing to try would be a new, OEM Dell AC adapter. Match the capacity to the one you now have: [URL] If that doesn't solve the problem, it doesn't appear this system has a replaceable DC jack, so it'll mean replacing the main system board. </s>

<s>### Instruction: I just bought a G15 5530 that will double as a work machine. My work does not require the same graphics power for gaming (which I will more than likely do at home using an external monitor and peripherals). The 5530's max 64 RAM and second hard drive was the selling point for my budget and needs at the price I was able to get it. Was curious if it is possible to use a different power adapter that is not as heavy expecting that means it would not have the same power output as the stock one. If so, are there BIOS or Windows 11 settings I could change for "work mode" limiting what the laptop needs for power? Thanks. ### Response: Dell G15 5530 specifications state two power adapter options: a 240-watt adapter; and a 330-watt adapter. It's possible that the 240-watt adapter is intended for systems with the lower-spec GPU, though the specs don't state that. If your system shipped with the 330-watt adapter, it's possible that you might be able to use a Dell 240-watt adapter and the system might reduce performance. I have an old XPS with discrete GPU that came with a 130-watt power adapter, but 90-watt power adapter was also listed as an option. If I connect the 90-watt power adapter, I get a message that the system will run at reduced performance.</s>

<s>### Instruction: I want to upgrade the motherboard to a newerone. Is ther a newer Thunderbolt 3/4 motherboard that would fit in my 15-5567 case? ### Response: No. There's no board this system will take with a Thunderbolt option. You'll need a new system -- and be careful with the 5000 series models. Other than the very high end of these, with i7 CPUs, Thunderbolt support is still missing from them. You need to step to the 7000 series Inspiron or an XPS model for Thunderbolt to be a standard feature. </s>

<s>### Instruction: Hello,I have a dell latitude 3310 and I'm having a problem with it. As soon as I click the power button, the power button starts to light up. The Caps Lock brights up and the light is constant white from the adapter. But the device doesn't launch . No error codes show up.After like 30 seconds the Caps Lock light turns off. Any advice on what the problem might be and how to fix it?Best regards,Niels ### Response: Hi,I have tried the above tips but sadly didn't resolve the issue. As you have you messaged me privately, it looks like a Motherboard Failure. Thanks for the help.Best Regards,Niels</s>

<s>### Instruction: My old 2012 laptop XPS 15 L521x, got the following issues, any thoughts what could be wrong? 1. No display or screen is dark after turning it on. 2. It gave 4 beeps, sometimes just 4 beeps once, sometimes continue keeping 4 beeps. 3. I can hear fan is running, backlight on keyboard is on as well, so, I knew system has been boot up. 4. Replaced the ram on two slots, but still same thing, no display, still beeping. Should I conclude the motherboard is gone or it is from something else? Thanks, ### Response: I believe that 4 beeps is memory failure. If you still get the error, you must diagnose whether it's an issue with a RAM module or a slot, by performing four tests, testing just one module at a time: If module 1 works in slot A and B, and module 2 does not work in either, then module 2 is bad.If module 1 and 2 work in slot A but neither works in slot B, then slot B is bad.etc. Before each test, follow steps 1-4 again. If none of those tests gives you a working system, then your motherboard may have failed. Questions: When you say that you replaced the RAM, do you mean that you removed it and reinstalled the same RAM modules? Or, did you upgrade to different RAM? If it's the latter, then perhaps the new RAM is incompatible with your system. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hello, about a few months ago, I had to remove my computer as a result of the corruption of RAM. But in fact, I couldn't understand whether the RAM or the slot was broken, but I was wondering if the slot of the laptop was broken, would it show 1/2 in Windows? When I enter the BIOS, I see the "b" slot.Also, this is the most important question I'm wondering about; When I inserted the broken RAM into both slots, the computer would not boot, but when I inserted the good RAM into the "a" slot, it worked, but when I inserted it into the "b" slot, it did not work. So you see, I don't understand whether the RAM is broken or the slot. Since I do not have RAM, I did not have a chance to try it, what do you say to this situation? Do you think there are any problems with the pins? I could take this much with the phone, unfortunately I don't have a tool In addition to this, I opened the subject elsewhere, but since no one could understand the problem, I wanted to ask here as well.[IMAGE][IMAGE] Model : Inspiron 15 7000 Gaming Thank you in advance for your help and interest. ### Response: If thermal compound got onto RAM or slot, and especially if it was a "liquid metal" type, that could cause a short. I cannot tell from that photo if there is damage to the slot. If you want to be certain about which RAM modules and slots work, the definitive way to do that is with the tests that I described.</s>

<s>### Instruction: Hi, i personally use a Dell Precision M6800 Laptop for gaming with an Intel core I7 and a Nvidia Quadro K4100M and my fans are not working which is causing my cpu and gpu to overheat to a high of 103 Celsius, How do i fix this? ### Response: Run Dell Diagnostics: Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold (or repeatedly press) F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run the extended tests. If a fan won't work, and the diagnostics may confirm that, then replace the fan that has the error code. It's a ten-year-old system. There may be dust clogging the fans and heat sink radiator. I would disassembly it to clean it, remove thermal compound and pads, and apply fresh thermal compound and pads. All of that will improve the cooling, though you still need to get your fans working. Here's a post I made showing the dust I cleaned from a laptop of similar age. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: When i connect the charger without battery the laptop is working normal. But when connect the battery & plug in also that time orang light continually blinking. And when plug out (Only use battery ) the laptop is shut down ### Response: You can test the battery: Open an Administrator CMD prompt (CMD, run as Administrator).Paste this command, and then press Enter:powercfg /batteryreport That will show a figure for the designed battery capacity (when new) and the current ("full charge") capacity. Your laptop is five years old. If that is the original battery, it is near end of life and failing. It may also be swelling, which can cause touchpad and keyboard issues. I recommend that you open the laptop to check the battery. If it is swelling even a little, you must remove it and safely dispose of it. Please do not throw the battery in the garbage. Take it somewhere that it will be properly disposed of. In many places, stores such as Best Buy and Staples will accept old "tech" for proper disposal/recycling. A recycling depot may also accept batteries. These links should be helpful to you: Swollen Battery Information and Guidance | Dell Canada How Do I Recycle or Dispose of My Dell Battery | Dell US Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: Hello, I just purchased a XPS 13 9365, and trying to install Linux for double boot. Created a bootable microSD card and this machine checked it on my MacBook and it boots fine. Now on the Dell when boot into the one time boot option it has two options, Windows Boot Manager or UEFI hard disk. No matter which I select, it boots into Windows. What gives? Thanks in advance ### Response: If the boot disc is on MicroSD, that's the issue -- the system cannot boot from SD card. </s>

<s>### Instruction: I've bought a Dell Latitude 5400 with service tag < Service Tag removed > via a market place website. Unfortunately the BIOS password is locked and I cannot become the password. Can you help me? What info do you need to know from me? ### Response: A computer protected by a BIOS password cannot be unlocked without the password. Dell could help, but you would have to prove that you are the legitimate owner and, if it is out of warranty, you would have to pay for the assistance. If you bought this recently, return it for refund since the vendor sold you a locked and unusable computer. The only other option is a new motherboard. P.S. That system was shipped Dec. 2019 to Netherlands. P.S.P.S. You should not post Service Tag in a public forum, as that can reveal private information. I removed it for you..</s>

<s>### Instruction: I'm having a difficult time finding a "how to" article or video on how to replace my LCD screen with my Vostro 15 7510. Any help, or guidance, would be greatly appreciated! I ordered the replacement screen and have. ### Response: Follow the procedures in Vostro 15 7510 Service Manual. Look on YouTube for videos showing disassembly of your model. But, be cautious with them, as some use steps or methods that are not appropriate. Use the videos to add to your understanding of what to do, but follow the steps in Dell's manual. Get the right tools and be organized. I place screws in separate containers (I use a chocolate box tray) labelled with numbers corresponding to numbers I write on a notepad describing where each type of screw came from. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: hi, My Vostro 5590 is 3.5 years old and some of the keybaord keys barely work, i need to press them harder to make them work. I barely used the laptop as laptop, it was mostly used as a desktop and was closed almost all the time, is there a connection between this facts? is there any soluction or some way to fix it? since i didn't find a way to replace the keyboard ### Response: If there is debris caught underneath certain keys, that could make them difficult to press. If the entire keyboard is like that, then that doesn't sound like accumulated debris. You could turn the laptop upside down and gently tap it a few times to try to dislodge debris such as crumbs. Unfortunately, to replace the keyboard means replacing the entire palmrest assembly. And, as you can see from the procedure in the Service Manual, it's a lot of work. If you live in the US, Parts-People (specialists in supplying genuine Dell parts and repairing Dell computers) offers a laptop $100 Diagnosis and Repair service, whereby you pay just $100 + parts for repair, with free return shipping. If, after receiving their parts estimate, you decide against the repair, you pay just $30 for their diagnosis + return shipping cost. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.)</s>

<s>### Instruction: [IMAGE] ### Response: The computer is protected by a BIOS password. It cannot be unlocked without the password. Dell could help, but you would have to prove that you are the legitimate owner and, if it is out of warranty, you would have to pay for the assistance. If you bought this recently, return it for refund since the vendor sold you a locked and unusable computer. The only other option is a new motherboard.</s>

<s>### Instruction: I just upgraded my WiFi to 6E and would like to replace the AX1650 card in my XPS 9710 with an AX1690i card, which is a CNVio2 card. Is the XPS 9710 fully CNVio2 compatible or do I need a straight PCIe card? Thanks ### Response: Yes, the system is CNVio2 compliant (it has an 11th generation CPU, while CNVio2 requires 10th gen and up). </s>

<s>### Instruction: I have Latitude 7480, which originally had DJ1J0 of 42WH battery and have 11.4V, I was looking for 60 WH battery which is F3YGT has 7.4V, can I use F3YGT on my 7480 latitude? or has anyone changed their battery like this? ### Response: Before buying, check inside the system to be sure a larger battery will fit inside. While it will work electrically, the 4-cell battery is larger than the 3-cell you now have, and there have been cases where there chassis has a molded in ridge that would either need to be trimmed or removed to fit the larger battery. You can also check with parts-people.com -- they can look up compatibility by service tag. </s>

<s>### Instruction: Hello, I would like to add a 2nd SDD top my Precision 3751 laptop and use the 2.5" slot. Is there any extra hardware required to install a SSD in this location? Thank you ### Response: Are you sure that your model number is not a 3571? As far as the 2.5" drive is concerned this statement is from the service manual of the 3571 and yes the HDD parts are also for an SSD: : The hard-drive, the hard-drive bracket and the hard-drive interposer are all optional components. You would have to obtain those items from Dell parts (1-800-372-3355) or possibly on eBay.</s>

<s>### Instruction: A user has returned his laptop with the diagnostic LED indicating a RAM failure (2 amber and 4 white flashes) so I ordered a new stick of RAM from Crucial. When it was replaced the diagnostic indicator pattern changed to 2 amber and 5 white which indicates invalid RAM. I purchased another stick this time with the same Hynix part code (HMA81GS6CJR8N-UH) as the faulty one. However, I get the same diagnostic code (2 amber and 5 white) indicating invalid RAM. Any thoughts on what might be causing this (other than a fault main board) or tests to complete? ### Response: Spoke to Dell (to get a price for the replacement system board) and they suggested trying the RAM in the other slot. It worked!</s>