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<s>### Instruction: Dear all, I hope you can help me. I bought me a new alienware laptop, but in game I have a really annoying overlay. Can someone please help me to deactivate the overlay? Thank you for your help. [IMAGE] ### Response: [NAME] Issue with driver update solved.</s>

<s>### Instruction: Hi, I have a Latitude E6420 laptop with the 0TYP01 heat sink + fan assembly (MF60120V1-C220-G99 fan part no.) that I believe is the 'discrete graphics card' version, not the 'integrated graphics' (?). The fan itself is starting to pack in, but I'm not that keen to spend ¡Ì20+ to get the specific part (or basically the same for just the fan) on a laptop worth maybe double that, so I was wondering if there was any cheaper alternatives e.g. is there a fan with a slightly different part number that would work perfectly fine, maybe the integrated graphics version fan? Thanks for the collective wisdom ### Response: You need the OEM part -- aftermarket is not going to work. </s>

<s>### Instruction: Hello, I own a 2005 Dell Inspiron 6000 laptop. I have ordered a king spec 2.5 pata ide SSD to upgrade from a Toshiba hard drive. I noticed the hard drive, has an adapter for some reason. when I receive the pata ide ssd, do I put the adapter from the hard drive onto the ssd? or can I just pop the SSD into the caddy and put it in the laptop? I wanted to ask someone before I try. ### Response: You will have to judge what's required. On many laptops of that era, drives had to connect to a removeable connector that accepted a standard drive, and at the other end of that connector is a short cable and proprietary connector or simply a rigid proprietary connector that plugs into the motherboard. On other laptops, the motherboard includes a connector that directly accepts a standard drive. You will need to determine if the motherboard receptacle could directly accept the SSD's pins. Without seeing what you have, I would say it's likely that you would need to reuse whatever you removed from the old drive to connect it to the SSD before installing. When disassembling, removing or installing components, follow directions in Dell's Service Manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard.</s>

<s>### Instruction: My current battery doesn't hold any charge. It's the 68Wh 15.2V with GTX 1060 and I want to replace it with the 99Wh 11.4V. Some say it's fine to replace the battery with different volts and the laptop will adapt to it. But the 99Wh battery is used for the GTX 1070 and 1080. Will using this battery damage the GPU? Or will it not be able to function properly since it's GTX 1060? Sorry if my English is poor. ### Response: Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. The Alienware 15 R3's system board (aka motherboard) has the onboard power supply circuit and this regulates distribution of power to all parts. The discrete GPU NVIDIA GeForce GTX 1060 will be correctly powered. The OEM replacement Alienware 17 R4 / Alienware 15 R3 Original 6-cell Laptop Battery 99Wh is DP/N 9NJM1. </s>

<s>### Instruction: I have a dell g15 5510 (the intel i5 10200h and gtx 1650 edition with 8gb rams) I was asking if I can change its processor or no ### Response: To upgrade the CPU, the mainboard must be replaced -- depending on the CPU and GPU, you're looking at a cost well over $700 and that's before any labor charges for installation. </s>

<s>### Instruction: Will the DELL Precision 7540 with an i7-9750H processor support 128GB RAM at 3200MHz? Currently, I have 2x16GB 3200MHz, and it's working fine. Can the same hardware support even higher DDR4 memory speeds, such as 4000MHz? ### Response: Yes. Both Dell specifications and Crucial's site indicate you may use 128 GB RAM at either 2666 or 3200 MHz. They do not indicate any restriction on 3200 MHz RAM to a lower total amount, so you can use 128 GB. You could buy two of these matched pair 64 GB kits for a total of 128 GB at 3200 MHz. Re. another question from your first post: no, you cannot use 4000 MHz RAM at its designed speed. That RAM might work, but it would be downclocked (its speed reduced) to 3200 MHz or lower. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard.</s>

<s>### Instruction: Hi guys I have a Dell Precision 7520 with 2x 8 GB RAM DDR4 2,400 MHz which I'm thinking of upgrading with 2x 16 GB DDR 3,200 MHz. Reading the owner's manual it says the laptop supports up to 32 GB 2,667 MHz SuperSpeed memory. I was thinking about putting the existing RAM in the secondary slots and the new RAM in the primary but would this mean that the new RAM was then running at 2,400 MHz. Would running the new RAM at reduced speed then outweigh the benefit for having more capacity? If so should I just install the new RAM and not the existing? Thanks Nick ### Response: would this mean that the new RAM was then running at 2,400 MHz. Yes. When using RAM modules of varying speeds, all the RAM will downclock to the speed of the slowest module. Would running the new RAM at reduced speed then outweigh the benefit for having more capacity? If so should I just install the new RAM and not the existing? Replacing the existing RAM with the new larger and faster modules would give you 32 GB RAM. Adding the new modules to the existing would give you 48 GB. Unless you routinely render huge CAD drawings or edit high-res video or huge photo/graphics files, you may not see much incremental benefit of 48 GB over 32 GB. Plus, as you surmised, if you use 48 GB it will all run at 2400 MHz instead of 2667 MHz. While 2667 may not be a particularly noticeable increase over 2400, you simply may not need 48 GB. You'll have to decide, but at least now you know the result. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard.</s>

<s>### Instruction: I recently purchased a Dell Latitude 5420, it came with SK Hynix 8GB. I want to add a 32GB card for a total of 40GB. However, I see 1Rx8. 2Rx8 and 1Rx16 cards in the market and the documentation is all over the place and confusing so I am not sure what would be the best choice for me from these rank selections in order to get the best performance. I sincerely appreciate any guidance in this regard. [IMAGE] ### Response: I believe I answered that: 32 GB in dual channel may be better performance than 32 GB + 8 GB which would be only 16 GB in dual channel. You must decide if 32 GB in one laptop and 16 GB in the other will be sufficient for your needs. I cannot answer about ADATA vs. Transcend, as I have no experience with them. I did buy a lesser-known brand RAM, Kuesuny, for a couple of Dell laptops and it works well. Anytime I buy RAM, after installing it I run memtest86+ for at least 8 full passes to thoroughly test the RAM. </s>

<s>### Instruction: I purchased an Alienware m15 R7 laptop in August 2022 and have had audio issues. I have used the tech support on WhatsApp for months and they have tried to help, but the process has been slow. I recently transferred ownership of my case to a service rep on the phone and they haven't replied to my email. I purchased this laptop new and have performed probably 40 hours of communications and service to the computer with no success. I feel I am no longer responsible for this issue. If you purchase a new TV and the sound doesn't work properly you aren't expected to try to fix it for hours and hours. Dell needs to take responsibility for this issue and fix the problem themselves. This laptop was $2,500. I am not responsible for audio issues whether they are hardware or software related. I am EXTREMELY DISSAPPOINTED WITH DELL. Their reps refuse to escalate the problem and actually find a solution I agree with. When will this problem be solved? ### Response: Dell sent a technician to my house and replaced the ram and motherboard+gpu. This solve the issue.</s>

<s>### Instruction: Hello, I am looking for some help and advice and am hoping someone may be able to help. I have an Inspiron 15 5568 2-in-1 and was wondering whether it is possible to fit an NMVe SSD drive to it. I have already fitted a SATA SSD, but would like to add a second disk if possible. It looks like it has the data port on the motherboard, but perhaps not the mounting bracket? Can anyone advise? Thank you in advance. ### Response: According to Dell's Specifications, this is all your laptop supports: So, you may use any 2.5" SATA SSD, but not an NVMe as there is no NVMe slot. Here are some compatible Crucial SSDs, but you may use any brand. I have put the Crucial MX500 SSDs in older Dell laptops and they work well, with good performance at a reasonable price. You may choose any capacity you want, all the way up to 4 TB. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard.</s>

<s>### Instruction: Dell XPS 9343 with latest BIOS 9343_A20 The original SSD died (I surmise as I have not tested it elsewhere) so I bought a replacement SSD. The BIOS will not detect the new SSD no matter what settings I use. - Legacy or UEFI. I have updated the BIOS using Dell flash BIOS USB method. I created a win10 recovery USB and when installing Windows using this method windows will find the SSD, but when the laptop reboots, I remove the USB, and it will be 'file system not found', or if the USB is left in place it will be back to the start of the win10 install. So I suppose the root problem is the BIOS will not recognize the new SSD. I have tried this with 2 different SSds with the same result. First of all a Samsung 970 EVO Plus MZ-V7S500BW | Internal NVMe M.2 SSD, 500 GB then a Kingston NV2 NVMe PCIe 4.0 SSD 250G M.2 2280 - SNV2S/250G ### Response: You need a SATA M.2 SSD. The NVMe SSD are not compatible. Laptopmedia here has more on the specs of the 9343.</s>

<s>### Instruction: So here's the situation. I use my dell as a daily driver laptop that I take with me to university, so I need it have the best possible battery life. It's been 2 years since I bought it and, wouldn't you know it, the battery is dying so I'm looking into a replacement. My laptop initially came with a 40whr 11.25V battery. However it appears that in the configuration page you could select a 53whr 15V battery instead, whose specific product model I know and on dell's part page is listed as compatible with my laptop. Considering the voltage increase, is it safe to instead upgrade to that battery and not replace the current one with the same part? ### Response: Yes, it is safe. As you can see in Dell's specifications, your laptop is designed to work with either battery. Don't worry about the voltage difference. You may buy genuine Dell batteries direct from Dell. Here is the page showing both batteries for your laptop. Follow removal and installation instructions in Dell's Service Manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard.</s>

<s>### Instruction: Is there any experience about dim screen coated by matte screen protector? Would it be too dark? I have a Dell Precision 14 7420 2-in-1 laptop with a highly reflective dim display (250 nits). I think of Viascreens.comThank you! ### Response: If it's too dim for you without the protector, note that all of these add-ons will reduce brightness somewhat, so it'll be even dimmer with one. If you're not happy with the screen brightness, and are within the 30 day return period, return the system and order one with a more suitable screen (note that this will likely mean ordering a higher-end model than an Inspiron, which are sold at the price-sensitive end of the market and built to that price point). </s>

<s>### Instruction: Hey folks... I just configured and purchased my new Precision 7560 laptop. It was a bit cheaper as it's more or less new-old-stock, so the price I paid was a bit less, so I'm pretty happy about that. It's got all the specs of what I'm looking for so I'm very much looking forward to it to say the least.... HOWEVER.... The keyboard is non-backlit. (booooooo). If there's one feature I love on laptops and find very helpful when sitting on the couch at night is the backlight on the keys. I knew going into this that it wasn't backlit, but I made that sacrifice for the better price. What I'm wondering is, is it possible to purchase a replacement keyboard that IS backlight for this workstation laptop? I understand that the mobo may be different to facilitate a slot for the power ribbon of the backlit keyboard, but I understand it's possible on some Dell models as the mobo's will all be the same. Does anyone know if that's the case here or not? Thanks for any info! ### Response: I agree with you. Once you've had a backlit keyboard and find how useful it is, you never want to be without one. It is likely that the motherboard is the same, whether the system was shipped with optional backlit keyboard or not. In other Dell laptops I've opened, even those that shipped without backlit keyboard still had the required connector on the motherboard, if backlit keyboard was an option for that model. You can verify the presence of the connector by opening the laptop. If you decide to do this, follow the disassembly and reassembly steps in Dell's Service Manual.Look on YouTube for videos showing disassembly of your model. But, be cautious with them, as some use steps or methods that are not appropriate. Use the videos to add to your understanding of what to do, but follow the steps in Dell's manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. I checked Parts-People, but they are out of stock on the backlit keyboard.</s>

<s>### Instruction: I have recently cloned my [UEFI] ssd drive [GPT] from a different computer [Windows 10] to my laptop, but now my touchpad is not working/detected, PS/2 Port Touchpad is hidden in device manager. I've tried reinstalling and uninstalling completely. Restarting and it just shows device not working properly with a code 24. What I've noticed is that the older drive from my laptop [Window 7] [Legacy] [MBR] worked well with the touchpad before since it is the original installer cd for Windows 7. I'm guessing it's compatibility issues as the M14x R2 was not yet optimized to run [RAID] [UEFI] on Windows 10.[IMAGE] ### Response: Hi [NAME] welcome to thid. s free user-to-user Alienware laptop discussion forum. Please look at the "Windows 10 64bit" Drivers download resource at Alienware M14xR2 Drivers Download for Windows 10, 8.1, 7, Vista, XP (driverscape.com). Hope this helps. This page contains the list of device drivers for Alienware M14xR2. To download the proper driver, first choose your operating system, then find your device name and click the download button. </s>

<s>### Instruction: Title. There is a special button for turning ON/OFF the Keyboard Lights, but, after 10 seconds, the Keyboard always dims. Is there a way to keep it lit all the time? ### Response: 10 seconds is the default. Access the BIOS, F2 at boot, and under System Configuration/Miscellaneous Devices you will find the keyboard backlight setting for both the battery and when on adapter. That information is also available in the setup information of the owner's manual here.</s>

<s>### Instruction: My Inspiron 3580 have m.2 slot.my bios shows m.2 sata and pcie (look at picture).but I checked m.2 sata on it it not recognised by bios or windows.and acording tolaptop specsheet my laptop only support nvme.so why bios show m.2 SSD and m.2 pcie both.is it mistake of bios? [IMAGE] ### Response: You keep asking the same questions, scattered over multiple threads. It is very possible the same firmware core is used across multiple models, so the option may in fact be there even when the hardware doesn't support SATA, as most systems made in the last few years do not. Since you've already failed at installing an M.2 SATA drive, what more evidence do you need? If you're not convinced an M.2 drive will work, simply replace the hard drive with a 2.5" SATA SS drive. It's a drop-in replacement with no potential for incompatibility.</s>

<s>### Instruction: I bought a new dell laptop this April 1st. But my laptop's normal temperature is 44celsius. This worries me. It is 66celsius when playing the game. The dell site says normal temperature is 0-30celsius.The place has a license to sell, but I met with a repairman, but he didn't give me much maintenance. link Please let me know the normal temperature. what should i do? how to contact dell?¡£[IMAGE] ### Response: This web page at GPUMag states the optimal (ideal range) for NVidia GPUs is 75-85 Celsius and the maximum is 95-100 Celsius. In which case you are well below those specs. But if it concerns you then call Dell tech support for more information.</s>

<s>### Instruction: Right after buying my Dell Inspiron3525, I saw my display bleeding. It's on the bottom left corner. It could be because of the hinge. Becuase whenever I try open or close the lid and apply pressure to it, then the screen tend to bleed. Will it get worse time to time? Should I call for support or is it normal for the product? ### Response: Welcome to the Dell Community [NAME] With the desktop set to black: Do you see the "Bleeding", a ghost white glow that is emitted from the edge of the LCD bezel??? If you apply pressure to the bezel where the glow is located, does the condition change??? Could you please post a pic of the bleeding??? Best regards, U2</s>

<s>### Instruction: I have Inspiron 3580 pentium gold 5405U prossesor.it have m.2 port and pcie version 2.0 and 12 pci lanes. So can I insert 3.0x4 nvme in to my laptop as a boot drive? I tried the sata m.2 SSD but it not recognised bois or windows. ### Response: Yes. That's the answer: Yes. I won't give you any explanation because you've already had lots of explanation. You have opened seven or eight threads on this same issue. Multiple forum experts have answered your questions and told you everything that you need to know. You continue to disbelieve them and open new threads. You are wasting people's time. The answer is: Yes. Just do it.</s>

<s>### Instruction: It can't even detect audio device and driver isn't installed [IMAGE] ### Response: I try update to build 1809 from 1709 and every problems are now fix</s>

<s>### Instruction: The battery won't charge, it's always 0%. I updated the firmware to no avail. Dell diagnostics give "charger - the AC power adapter wattage and type cannot be determined. The battery may not charge". The laptop needs the charger plugged in all the time to work. It's a two-year old laptop. The DC hack seems a bit loose, it unplugs itself a bit too easily. I tried with another test charger, same issue. I suspect the dc jack inside the laptop needs replacing rather than the battery being bad. Any help much appreciated ### Response: It's not likely the battery -- which won't charge with an unrecognized adapter. The two most common causes are the DC plug on the adapter and the DC jack. If the latter is evidently loose, replace that first. </s>

<s>### Instruction: I have Pentium gold 5405U (2.3ghz) processor. What is the generation of this processor? ### Response: It's an 8th generation (Whiskey Lake) CPU. </s>

<s>### Instruction: I am posting this research for anyone else that may be trying to find asimilar solution. I did not try this on a virtual machine, so I'm not entirelysure it would work. Hardware:512MB RAM2.4 Ghz Intel Pentium(M) ProcessorEmbedded Intel 82801CA/CAM USB Universal Host Controller - 2482/2484 (USB 1.1)Toshiba MK1032GAX 100 GB EIDE Hard DriveO2MICRO OZ6912 PCMCIA Controller (single slot)IOgear USB 2.0 GPU202 Cardbus adapter (NEC chipset)SanDisk Cruiser Glide 32 GB (FAT32) Software:MS Windows XP Professional (with service packs)MS Visual Studio 6 Professional (with service packs)GHOST 2003 (only using MS-DOS) Situation:I am tasked with maintaining a Windows XP application until it finally sunsets.Using the embedded Intel USB 1.1 controller on my machine, it took over 6hours to backup/restore a 12.2 GB image using MS-DOS 7.X (Win95/Win98) withGHOST 2003 (I have been using GHOST for years). GHOST always provides avery effective means of disaster recovery for hard drive failures. A NetGear WN511B Cardbus wireless card always worked on this machine, but Icould never get any Cardbus USB 2.0 adapters to function - until I found outthat there was a WinXP O2MICRO OZ6912 PCMCIA Controller update for this systemfrom DELL (DELL-2650-PMCMIA-R56900.EXE). Once installed (PCMCIA.SYS), theCardBus cards functioned at USB 2.0 speeds on Windows XP. This system ismy test box / debugger, which crashes frequently. Remediation:Researching how to get CardBus USB 2.0 support to run with MS-DOS 7.1 proved tobe a complicated mess. Because there are so many PCMCIA adapters / CardBuscards and DOS drivers, there were many perceived solutions. Rather than listout ALL of the variants I tried, here is the actual solution that works: USBASPI1.SYS - provides both a PCMCIA and Cardbus Card OS driver- to avoid any confusion: U S B A S P I 1(one).S Y SDI1000DD.SYS - maps a drive letter for DOS access- to avoid any confusion: D I(i) 1(one) 0000 D D.S Y S [URL] "DOS Drivers.zip" (USBASPI1.SYS / DI1000DD.SYS) [CONFIG.SYS]break onbuffers=60device=himem.sys /testmem=offdos=high,umbdevicehigh=usbaspi1.sys /v /slow /edevicehigh=di1000dd.sysLASTDRIVE = Z [AUTOEXEC.BAT][NAME] offPATH=c:\lh MOUSE.COMrem pauseGHOST.EXE Notes:1. The configuration above will not fit onto a single 3.5" floppy, I wrote itonto a CD once it all worked - repeatedly.2 USBASPI1.SYS is not the same driver as USBASPI.SYS (magic Pannasonic driver).3. MS-DOS 7.1 provides FAT32 drive access.4. NJ3DISK.SYS (drive map) does not work with this driver.5. HIMEM.SYS / DOS=HIGH,UMB are required to free up as much conventional memoryas possible. Simple DOS commands (dir, drive change, etc.) would cause"Insufficient Memory" / "Write Access" drive failures.6. The PCMCIA hardware (32 bit) uses DMA to directly access memory above 1 MB.EMM386.EXE causes USBASPI1.SYS to fail during load.7. Known USBASPI1.SYS switches are a follows:/e enable EHCI controllers only/o enable OHCI controllers only/u enable UHCI controllers only(default is /e /o /u)/slow use slow initialization mode/v use verbose mode/w pause *after* controller initialization/nocbc no cardbus controller -- no detection of cardbus controllers/noprt no protected mode -- use BIOS (int15 ah=0x87) for transfers/norst no controller reset/r use controller reset (default)8. Using "Slow Mode" (/slow switch) resolved a timing issue causing USBASPI1.SYS(PCMCIA driver) to fail frequently on load.9. There do not appear to be any driver switches for DI1000DD.SYS.10. My DELL Inspiron 2650 does not have BIOS support to boot from USB. There wasno case where USBASPI1.SYS would provide access to the embedded USB 1.1Host Controller on my machine (allowing access to BOTH the USB 2.0 andUSB 1.1 controllers simultaneously). Further - DI1000DD.sys could notsee the USB 1.1 controller (driver) to map a DOS drive.11. I used "HPUSBDisk.exe" (on Win10) to format my SanDisk Cruiser Glide USBThumbdrives (16/32/64 GB) to FAT32; the 64 GB drive never worked, 16/32 GBALWAYS worked, as did the 160 GB external USB hard drive (FAT32). 12. With this configuration, it takes 59 minutes to backup/restore my DELLInspiron 2650 laptop !13. This same configuration ALSO ran flawlessly on my DELL Inspiron 5100 (WinXP)development machine ! (TI PCMCIA PCI-510 CardBus Controller) Tim Reamer ### Response: Thank you for the idea! I am trying not to invest any more money into this going forward, my I-2650 is 21 years old, and still going strong. I do appreciate the consideration. Tim</s>

<s>### Instruction: Hi, I was facing the "3.5 mm jack not working" issue for a long time. The 3.5 mm jack was not physically damaged. Then I found actually the driver for 3.5 mm jack was "Nvidia virtual audio driver (wave extensible)(WDM)". without this driver the 3.5mm jack doesn't work. I have searched for the driver all over the internet but coudn't find it. I have tried the official website of Nvidia but I couldn't find it. Please help me if you know from where I can download this driver. Thanks in advance. ### Response: The Nvidia driver is used for the Monitor, not the audio jack on the computer. That one normally uses the Realtek driver. If the one on the monitor is involved, reinstall the Nvidia driver. Since we don't know what system you have, this is a general statement which fits most Dell systems. If there is something different about your system, please provide the complete model number. Otherwise, I have no experience with an Nvidia virtual audio driver.</s>

<s>### Instruction: Hi. I have an enourmous problem, never arised until now! My laptop Latitude 5530 with OS Windows 11 is connected through type-c usb connector to a docking station WD15 or WD19, everything is kept weekly updated as far as concern Dell drivers and OS updates. Since today the latitude do not more give video output to the docks! All th rest of the "things" connected to the docks works well as audio, lan, usb pen, keyboard.mouse dongle, webcam,....all but no more the two monitors. I also add that the local hdmi output of the laptop also works correctly. And I also add that the usb type-c connectors, the same used for the dock and the close one, do not give video even if I use a type-c ->hdmi adapter (always worked and working on the others laptops). The problem is in the laptop by sure because both docking stations works well with the others two latitude I have, a 5300 with Win10 and a 5420 with Win11. I have also checked the bios settings (anyway all settings never changed!). I also reinstalled the video driver. What can I do? Is it an hardware problem (video streaming on type-c ports) or a software/driver one? Thanks for the help ### Response: Hi to everybody reading here. I want report also here some update and a summary of what I found and understood (maybe!) First of all, I discovered that this problem is a very common and diffused problem: only on this forum I found at least a dozen of users with the same issue, and a couple of these are IT manager confirming the issue for many many latitude laptop. The issue exists at least for latitude 5X30 (i.e. 5330, 5430 and 5530) but one person also refers issue with 5420, and the problem is the missing of the video stream through the type-c connection, no matter what kind, directly type-c cable or by using a type-c -> hdmi adapter or by using any model dell docking stations WD15-WD19-WD22 ( and in this last case, only the videos/display/monitors are missing, all other features such as pendrive, webcam, keyboard and mouse, audio, network) work well. Different suggestions are reported in the other threads and in some case seems to work, but in some case not definitevely: - hard reset the system by long pressing the power button for 20-30 seconds - restart the system twice keeping the USB-C plugged in - try to activate the external monitors in the Intel Graphics Command Center - check if the bios is updated - check if in Display Settings -> Advanced Display Settings -> (toggling in the external monitor that is present but not active) the button all the way on the bottom is toggled to off "Prevent Windows from using this display. This display will be available exclusively for special-purpose apps that require it." No one of the previous workaround worked for me. SO.....Looking for a solution, I have make the following attempt and it seems to work, at least for now! The actual last driver available on DELL SUPPORT for the graphics is the version 31.0.101.3959 and this is what I have installed in my 5530 (You can check through the details of the Device Manager in win11) I first thought to try to downgrade the driver, downloading always from DELL SUPPORT, the previous one, the version 30.0.101.1692. But, even installing it, the driver cannot subscribe a more recent driver and the system maintains the 31.0.101.3959. So, I thinked to look for another driver on Intel website and I found a more recent one, the version 31.0.101.4091. To be more precise, this one is the WHQL. There is also another more recent 31.0.101.4125 but it is in beta version and, hence, I preferred firstly try with the certified WHQL one. [URL] Well, I downloaded it and installed it, rebooted the system and now it seems to work, I have "recovered" the two monitors through the docking stations,.....at least for now and for these few hours!!!! .....hoping that this will fix for good!!!!! </s>

<s>### Instruction: Can I charge my Latitude 5290 2-in-1 with a phone charger? When I plug it in one of the USB-C ports it says "PC Isn't charging. Use the recommended charger ... etc"The same happens if I try to charge with a battery pack.How can I charge it other that with the AC adapter? Thanks ### Response: You need an adapter that can supply 65W -- sounds like what you have is too low in output. </s>

<s>### Instruction: Hello Dell and community, I did a deep search of the web to find how to disable adaptive brightness but all the old solutions don't apply on the new XPS17. No BIOS option, no Power settings (adaptive brightness not listed anymore), no Intel settings, no active service that could be disabled - nothing. None of the old solutions work. So how do I disable adaptive brightness control on the new XPS17 (9700, 4K, RTX)? This is my main machine, I work on it ten hours a day, same as many people I suppose. So myself not being in control of the screen brightness, instead it automatically changing all the time based on screen content is not merely annoying. Any help would be very very much appreciated! thanks! Michael ### Response: I know this is a bit stale, but I just fixed this problem on my machine. It was in the Intel Graphics Command Center => System => Power and then turn off "Display Power Settings"</s>

<s>### Instruction: I was trying to see what drives my laptop is able to take. I wanted to know if my C drive was able to take a maximum of 2TB by samsung, and i was also looking to see if the 2 extra SSD slots compatibility for samsung brands and what their maximum storage capacity can be. ### Response: Here's what Dell's specifications say for your laptop: You may ignore the 1 TB figure. Yes, you may use a 2 TB M.2 drive for your C: drive. In fact, you may go all the way up to 4 TB if you wish. The second M.2 drive may also be up to 4 TB. You may also be able to add a 2.5" SATA SSD, but of course it would be much slower than the NVMe drives. However, if you have the optional 6-cell battery rather than the 4-cell battery, it might block the space where the 2.5" drive would go. (That's the case on many laptops, but I'm uncertain about your model. You would be able to tell when you open the case.) Note that if the laptop was originally ordered and delivered with a single M.2 drive, there will not be a heat sink cover for the second drive. You will need to buy that separately. They are available on Amazon and elsewhere. Follow the disassembly and reassembly steps in Dell's Service Manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. </s>

<s>### Instruction: Universal power adaptor: Will this work with Dell Inspiration 13 5000 series-?Link=[URL] ### Response: Ok, after some investigation, I wired this 12V DC-19.5V DC adaptor and connected it to laptop with intercept to monitor voltage as its connected.1-Laptop battery fully charged to start with from AC adaptor connected with power on. No problems.2-Power failure-Load shedding SA.3-I connect 12V/7AH fully charged battery to DC-DC adaptor. Connected it settled at 19.11=19.13Volts.Note:It does not like 20V, theres a soft sound you wont hear with noises in the room.Quickly reset it to 19V=Latop happy no sounds.4a-This is not a 100% selution due to the 3rd wire between Dell Adaptor and Laptop=Yello=Communications wire. The laptop ask adaptor for more or less power depending condition of battery if I understand this correctly on 3rd lead.4b-However the result now is I have the effect of having a battery that seems better than a new one, as it slowly discharge. I am probably safe here not overcharging it-19.13V. This totally acceptable to me, it seems I can go on for a few hours on a small 12C/7Ah sealed lead acid battery, same as the Fibre box and Router has and they last very long. So I am very happy with this.5-Will see if it has any long term effects.6-When power comes back, I switch off the 12V battery suply, plug it out, and reconnect the original Dell adaptor to laptop, and that is how battery gets fully charged again.7-Note:Before this I ran a small UPS from this 12V/7AH battery, it does the job, but the UPS gets warm, I have to reset it every few minutes without battery going flat(11.5V). This operation although it charges the laptop correctly, is a pain, I dont like it. The DC-DC adaptor is a far better selution energy wise compared to the UPS, or an inverter for that matter DC-AC-DC=Waste of energy for this case.8-So does the DELL Company wants to come up with a 12VDC-DC19V charger that uses 3 wires and communicates correctly......I am sure a lot of people may like it for using in cars etc or at home or at remote holiday camping having the energy contained around DC.</s>

<s>### Instruction: I just did a factory reset and upgraded the BIOS. I cannot get virtualization working and it looks like no one is asking about it. I know not a standard use for Area-51m R2 but I game and use it for work. Anyone know what happened? ### Response: disregard. it was just a windows 11 thing.</s>

<s>### Instruction: Hey, anyone can help me with this?I have a dell inspiron 15 (3525) laptop and I want to connect two external monitors to it. What do I need to do to set up dual external monitor for my laptop?Which adapters or special cables Do I need? ### Response: The system controls the video output -- the dock can only take what it is sent and distribute it. As above, you would be better off with a more capable system, but if you must make this one work you will need displaylink adapters to get video; it is not a power issue. It's a limitation of the feature set dictated by the sub-$500 price point of the system. </s>

<s>### Instruction: Hi, I'm looking to upgrade my current wireless adapter from a Killer Wi-Fi 6 AX1650w to the newer Wi-Fi 6E AX1675x with 6MHz bandwidth but I'm not sure if the socket connection is the same on the motherboard. ### Response: Both cards are in M.2 format, so yes, it will fit in the same M.2 slot where your current WiFi card resides. Note that you'll be able to use the 6 GHz band only if you have Windows 11 and a 6E-capable router. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard.</s>

<s>### Instruction: I had already bought this laptop like 3 months and I had made a mistake that I didn't test its battery life when I got it and now when I need to use it for school, my laptop just give me 2 hour of battery life just for doing PPT and Microsoft Word. I also do a clean install windows 10 on my latop but my alienware command center have issue, it cant enable the G mode, so I go to windows 11 to see can fix or not and it works ( but only can enable G mode, it still show 'No Supported AlienFX devices was detected' which I don't know why). So, now the problem I have is it just provide 2 hour of battery life sometimes 1 hour and a half only. Is there any solution for me, I have already seen all the dell support video on fixing battery life but it doesn't work at all. ### Response: ry changing the battery power settings to "better battery" and not power saver (I always found that drained more for some reason). Then in the Dell app choose the battery mode or "quiet mode." Finally in the Nvidia GeForce (might have to download this) and Display settings (right click on desktop and choose Nvidia) app choose battery life deep in the settings somewhere. Then try again. If you do anything more intensive than watching a YouTube video on battery it will drain much faster. 2.5 hours is what I've seen the battery can last while playing GAMES.</s>

<s>### Instruction: I know that the new XPS models is available through dell.com in Norway, but my company has partnered with atea.no, so I have to buy through there. Does anyone know when the model is available from other stores? it seems like no other online stores have them except dell.com ### Response: It'll likely appear when sufficient quantities are available to serve the reseller market -- but brand new models tend to be very limited in availability, so expect a wait before that happens. </s>

<s>### Instruction: I think due to the hinges my case started coming apart and it became impossible to fully open or close the laptop. I want to remove the original display and instead use a monitor and keyboard for my device. The problem is that because I took out the display my laptop beeps really loudly 8 times on startup. What are my options for either disabling the beeping or integrated monitor to resolve beeping? The UEFI firmware options seem extremely limited and have no option for silent startup, or to configure anything related to the display or default display output (which I would want to set to HDMI). My OS is still detecting the original monitor so I think there is still firmware for it built into the mobo. Could I: 1. Find additional BIOS settings if I enable Legacy BIOS (trying to avoid so I don't have to mess w/ OS afterwards) 2. Remove the CPU Speaker so that it cannot beep 3. Otherwise modify the firmware settings to fix this? ### Response: The only way to silence the beeps is to replace the panel with a recognized one, or disconnect the speakers and mute the sound under Windows. </s>

<s>### Instruction: My computer won't turn on and the charger turns off when I plug it in, what can I do? ### Response: There is likely a fault with at least one of three items: It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. Check the centre pin inside the AC adapter's barrel plug. That pin is required for identification of the adapter as a Dell adapter. If it's bent, you could try to gently straighten it. Use 99% isopropyl alcohol and a swab to clean the inside of the charging jack and the barrel plug. If you do succeed in booting the laptop, hold F2 while booting, to enter BIOS. See if the AC adaptor is recognized. Try another genuine Dell AC adapter of at least the same wattage/amperage. If that second Dell AC adapter works, then the fault is likely with your AC adapter. If it doesn't work, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops. If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard. Also, it's worth trying a reset: If the laptop will boot with battery disconnected but not when connected, then at least part of the problem is with the battery. But, with what you describe, it's likely a fault with AC adapter, charging jack, or motherboard.</s>

<s>### Instruction: BIOS 1.14.1 I'm a resident of a retirement village and after one of our residents passed away, his wife decided to use his laptop but he hadn't documented the password. She brought this to me because I can help with simple IT problems. From what she knows, this is an ex-government laptop purchased from somewhere. Anyway, I said I would load up a fresh copy of windows to which she can create her own password. Then I find that I can't set it to boot from a USB because the BIOS is locked. I guess he never had to go to the BIOS or he set it and didn't document the setting. She is a pensioner and can't afford another PC, so how can this be resolved? ### Response: Called Dell Support and they unlocked the BIOS. All OK!!</s>

<s>### Instruction: Hello, I hope you can help me with the following questions: When I turn on the laptop, a message appears in which it says that the battery has had several problems that it is damaged and must be replaced (I have already made the purchase, the spare part arrives these days), but I have noticed that both the Tron and the alien head on the lid and on the power head (the color is very weak) of the laptop do not turn on, and my doubt is if this is due to battery failure. Or maybe it is a bios problem since it was updated through windows update and at one of those moments I saw that the lights in the back do not turn on, the bios version is 1.21.0, I want to know if I can downgrade to one much older version and be able to rule out the bios problem, and in the case of being able to do it, which bios version is the right one to avoid leaving the laptop useless. Thanks for the help (My equipment is out of warranty besides that I live in Ecuador) ### Response: Fixed All that has happened is because of the battery problem, once replaced with the new one, all the lights on the tron, and the alien heads have lighted up again, Thanks for the help</s>

<s>### Instruction: My XPS 15 9570 suddenly shut down when gaming. It would not power on with the power adaptor but could power on with the battery. When powered on, it takes a long time and ends with pre-BIOS failure. There are three options: continue, BIOS, or diagnosis. Any options would restart the Windows normally. Consulted with DELL, and they suggested downgrading to Win 10. Same problem with Win 10. Search online, someone suggested downgrading the Intel Dynamic Platform and Thermal Framework driver to 8.2.11000.2996, A04. No help. Brought a new power adaptor, no help. The laptop works fine with Photoshop, or others things. Any online game like Minecraft or Roblox will lead suddenly shut off with no error sign. Does anyone have suggestions? ### Response: That was a mainboard issue. After replacing the mainboard, the problem was solved. </s>

<s>### Instruction: There is this confusing issue with my laptop vostro 3491 that as soon as I insert my charging pin in my laptop, the green light on my 45.0W adapter goes off. And the laptop doesn't charges either. Before plugging the pin: [IMAGE] After plugging the pin: [IMAGE] Please tell me a solution to resolve this problem. And the main thing is this problem arises one day and then doesn't on another. I am fed up with this problem occurring every now and then. ### Response: When you unplug then plug it back in you are resetting the adapter. The fact that you have to do that definitely points toward a short of some kind. You could try another adapter but I would bet that either the DC jack has a short or more than likely the MB is the source of the short. So 1st try another adapter and if the problem remains then replace the DC jack. If that does not help then replacing the MB is your next step.</s>

<s>### Instruction: As the title says, when I connect my headset, my laptop doesn't detect it. Sound works but mic doesn't. I have tried: -Reinstalling Realtek drivers like 10 times from the Dell page for my specific laptop. -Installing drivers directly from Realtek. -Activating Realtek HD Audio Universal Service and RtkAudUService64 on startup. -Reinstalling Waves. -Activating "Show pop-up dialog when device is connected" under advanced settings. I would really appreciate any help. ### Response: After hours of trying, I found the solution: 1. Delete Waves Maxx Audio Pro from the MS Store. 2. Delete current drivers and restart. 3. Install older drivers and restart. 4. Plug in the headset and install the newest driver on top of the old one (restart again). 5. Once the driver is installed, download Waves Maxx Audio Pro from the MS Store. 6. Open the app and then close it. 7. Unplug the headset and plug it again. The "Which device did you plug in?" popup should now appear. Thanks for the help anyway to the people who answered :). (If someone needs help with this, send me a dm or reply to this question and I'll be glad to help)</s>

<s>### Instruction: Hello Dell Community, I come to you after both Dell's and my efforts having been fruitless in resolving a display issue with a Precision 7530. This issue was first detected around 3 months ago. Overview of the issue: The issue is only noticeable on the display of the 7530. It is interesting that it happens both with multiple devices connected (docks, external monitors) and without any such devices. Interventions: After this issue came to light, the 7530 has seen the following parts exchanged without any progress towards resolution: 1. screen 2. LVDS for screen 3. motherboard (does not include the dedicated graphics card) Issue details: [IMAGE]incomprehensible display in outlook. laptop screen In the attached image, you will only find a photo of part of a part of the screen of the 7530. I had to hide the remainder. This photo is only representative of the issue to some extent, because the area of blurriness:- does not always extend to the bottom or to the top- does not always have the same height- moves up and down during the period where we can observe this issue- always extends from left to right- has edges that change shape and color as you can see just below the ebay line Additionally, I once saw some rounded artifacts in Windows' login screen that went away after about a minute. About 5 centimeters in diameter. They were not entirely static. This is not the primary issue, however. The 'F12' and 'D' never report any failures. At some point, I was able to replicate an issue in the 'D' test where no more than half a centimeter at the bottom of the screen, extending from left to right, would should garbled colors instead of the single color. I cannot reproduce this issue anymore. Otherwise, I have had no success in replicating this issue. Device details: - storage: 2x nvme SSDs: SM961 and PC401 SK hynix - bios: 1.21.1. I have also seen the issue with whatever the default BIOS version was for the new board, which was from 2018 - CPU: E-2176M CPU @ 2.70GHz - Windows Pro 1909. Also happened with 1903 at least - graphics: NVIDIA Quadro P3200 and Intel UHD Graphics P630 - all the latest updates in Dell Command Update utility I have searched though Dell Community and only found something relating to an LVDS for the screen on a 7X30, but I guess that is not interesting enough at this point. Thank you for your consideration. I am out of ideas other than buying a new one. Edit 2020/04/22: "resolved" by disabling the onboard intel graphics. Note the bold quotes around resolved ... It is not the first on this location that had this "resolution" for graphical problems ### Response: Replying to myself, because resolution is in original post, which was to disable onboard graphics in the BIOS.</s>

<s>### Instruction: I have an old XPS-15 9530 that has been working well. After using it yesterday, today will will not turn on. It is plugged in and the power plug light is on indicating it is being powered. When I push the power on button nothing happens. No lights of any kind, no response of any kind. Is there any way to get it to work? Is it likely to be the power button? Can it be repaired at a reasonable cost? ### Response: Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. You said that a power plug light is on, but I don't know if that is on the adapter/plug, or on the laptop. If you have or can borrow another Dell AC adapter of at least 130 watts, try it. It could be that the charging jack needs to be replaced. First, I would try some other steps. Examine the main battery. That laptop is ten years old. If that is the original battery, it's at or near death. Even if you replaced it once, the replacement may now be pretty much dead. Worse, it may be swelling, which can damage the laptop. If there is any sign of swelling,, you must remove it and safely dispose of it.Swollen Battery Information and Guidance | Dell Canada If the list of steps doesn't allow booting does nothing, then I would repeat steps 1-4, and then remove the CMOS battery (coin-cell battery). After 30 minutes, replace it with a brand new coin-cell battery. Then connect the AC adapter and try to boot. Follow the disassembly and reassembly steps in Dell's Owner's Manual.Look on YouTube for videos showing disassembly of your model. But, be cautious with them, as some use steps or methods that are not appropriate. Use the videos to add to your understanding of what to do, but follow the steps in Dell's manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. EDIT: I see ejn63 posted as I was typing. dclark15773, you've now got some work to do. </s>

<s>### Instruction: I bought a new G16 7620. I find that the adapter keeps falling out of the rear plug. When I say keeps falling out, think 8 times a day, and whenever I move the laptop. It seems to not even be able to plug into the port completely. Are others thinking it's loose too? ### Response: Almost with a doubt the DC jack is the problem. Did the adapter every fit properly? If the system is less than 1 year old that may be covered under warranty and if so call Dell tech support.</s>

<s>### Instruction: Just seeing what other people are getting. All of the reviews I have either read or watched are getting the Alienware branded slim 330W AC adapters. I got mine and it has the old big 330W adapter. Anyone else getting this? These computers are not cheap. ### Response: If you bought new from Dell, then the AC adapter is new. popcan shipped with 1MDV8. m18 R1 =8K4F9 AC Adapter, 330W, 19.5V, 3 Pin, 7.4mm, ChiconyHJCCJ AC Adapter, 330W, 19.5V, 3 Pin, 7.4mm, Chicony5P90C AC Adapter, 330W, 19.5V, 3 Pin, 7.4mm, DeltaGMT0M AC Adapter, 330W, 19.5V, 3 Pin, 7.4mm, Delta1MDV8 AC Adapter, 330W, 19.5V, 3 Pin, 7.4mm, LiteonC6PGW AC Adapter, 330W, 19.5V, 3 Pin, 7.4mm, Liteon [IMAGE] I also found the Slim AC adapter KN7XW = Slim AC Adapter, 330W, 19.5V, 3 Pin, 7.4mm This product is compatible with the following systems:Area-51m R2m16 R1 AMDm16 R1 Intelm17 R3m17 R4m18 R1 AMDm18 R1 Intelx17 R1</s>

<s>### Instruction: I got a refurbished Latitude 7490. After just couple of month, battery died. It was 42Wh battery and all swollen. So, I got a replacement 60Wh battery and installed it. Now the computer does not recognize it. Message is "No battery present". I tried disconnecting both battery and AC adaptor, pushing the power button to discharge, and restarting. Still does not work. In BIOS mode, AC adaptor is recognized (130W) but batter is not ("no battery installed"). Restore the BIOS setting and still does not work. I tried "Scan for hardware change" in the device manager and "Update driver" on "Microsoft ACPI-Compliant Control Method Battery". It says "The best drivers for your devices are already installed". Computer runs fine on AC adaptor but as soon as I unplug it, it dies. What should I do? ### Response: 1. Is it a genuine Dell battery? Dell batteries for the 7490 are available from Dell and from Parts-People. (I linked directly to the pages for Latitude 7490 batteries.) Anywhere else and you must be very cautious, as there are lots of counterfeits that look identical to genuine Dell batteries. 2. Even if it is a Dell battery, perhaps it is too old and so already degraded. Even if a battery is unused, it degrades over time. 3. It's possible that you did not fully connect the new battery. Try disconnecting and reconnecting it. 4. Run Dell Diagnostics:Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run the extended tests.</s>

<s>### Instruction: I found 1 old post with this same issue; there was no resolution so I am creating a post. I have a used Latitude 5480 that I just purchased. I installed an M.2 SSD, loaded a clean install of Windows 10 Pro and completed all of the updates (no missing devices in Device Manager). The current BIOS version is 1.19; I downloaded 1.29 from the Dell website and attempted to update it. I've tried to update via running the BIOS exe within Windows, using the Dell Command Update application within Windows and via USB at boot time. There's no failure warning or prompts the laptop just reboots normally into Windows 10 without going through the usual BIOS install routine at reboot. The old post recommended checking to make sure BitLocker is not running; it is not enabled. I also tried to install previous versions of the BIOS (1.14, 1.15) to see if it was an issue with 1.29. Unfortunately, I get the same result. It starts the installation process and restarts the computer but the BIOS remains 1.19. I don't see any settings in the BIOS that prohibit it from being flashed, but maybe I am missing it. Any ideas would be welcome. Thanks! ### Response: I have solved my problem. While working on a different issue with the laptop, I came across a process to reset the BIOS by unplugging the main laptop and CMOS batteries, pressing the Power button for 30 seconds, reconnecting the batteries, and starting the laptop. After that, I was able to update the BIOS from Windows 10 using the BIOS package I downloaded from Dell. I assume that the BIOS update will work from BIOS as well, but I did not try it because I did not need to.</s>

<s>### Instruction: I have an XPS 13 7390. It's 3 years old, and I'm wondering if it's worth upgrading to the new XPS 13. I've been happy with this one, but I'm wondering if I'd see much performance increase with this change. I know I could get a lot more disk space. Any advice would be appreciated. Thanks ### Response: There is more than one XPS 13 at this point (and in fact there were two different XPS 7390 systems when yours was available - one clamshell, and one 2-in-1). Currently, there are both clamshell and 2-in-1 versions of the XPS 13 models, both of which use a CPU similar to what you have. Yes, a new system will be faster - partly due to the CPU and partly due to the faster SSDs available. There is also the XPS 13 Plus, which despite a similar name is a totally different system. Unlike the system you have or the XPS 13, this one uses a full-power CPU (yours and the standard XPS 13 use low-power CPUs). The 13 Plus is an odd design choice. The CPU uses far more power than the standard XPS 13, and the system isn't much larger, so it will run hotter and very likely throttle more, which defeats some of the purpose of the more capable CPU. If you really need that much CPU power, an XPS 15 is a far better choice, as it can more readily cool the CPU. If all you're looking for is more storage, and you have the clamshell XPS 7390, you can always simply upgrade the SSD. However, if you have the 2-in-1 7390 (or purchase a new XPS 13 2-in-1), note that on these, the SSD is soldered in -- it's not upgradeable. With the 2-in-1, a new system is your only option if you need more storage. </s>

<s>### Instruction: Why my Laptop is giving almost half performance? I have XPS 13 9360 i7 8th generation 8550u with 8 gb of RAM. I just installed new windows and deleted everything. Why is performance that low? I've run geekbench 4, 5, 6 on my laptop and it is giving almost 50% of performance than others with same specs. Geekbench 6 scores for my laptop(Single core score 456 Multi core score 1631). Geekbench 6 scores of my friends laptop(Single core score 1309 Multi core score 3671). Why is that? ### Response: I was comparing the identical laptops. The issue was in the dell power manager app I had set the thermal management to cool which compromises CPU performance. Now, it's working perfectly as I've set it to high-performance mod there.</s>

<s>### Instruction: Hello!Updated drivers and BIOS updates for the Vostro 3568 series have not been published for over a year.Microsoft implicitly provides the possibility to install Windows 11 and waives the exclusion due to the 7th generation Intel processor. Windows 11 can be legally installed on this laptop with a clean install. (TPM 2.0 is a factory feature)There are probably many Vostro 3568s still in operation in the world, because it was an extremely reliable type. My copy also works perfectly and runs Winows 11 flawlessly. (with new battery)Perhaps it would be possible to exceptionally extend the support period and issue at least an updated BIOS for this series.[IMAGE] ### Response: Dell provides support for 4-5 years after the release of a model -- this model was released in 2017, making it end of life. You can likely find driver updates from Intel, etc. but won't see any further firmware updates for this system, which is end of life. </s>

<s>### Instruction: There was an error message shows up before I started my laptop, but only once and I forgot the accurate content. Something like "the battery cannot be xxx". Now I cannot see this anymore even though my battery is still not working. The battery is fully charged and kept in charge. But the laptop just shuts down if I take off the ac adaptor. I have just updated my BIOS, so it should be OK. Should I replace the battery with a new one??? BTW, I have done the diagnostics online and passed all the hardware tests, everything is OK. ### Response: Hi, make sure the ac adapter is disconnected until later on in the steps. i recommend you open up the bottom part of the laptop and disconnect the battery from the board, then hold the power button for 30 seconds. then leave it disconnected for an Hour or just 30 minutes and then plug the ac adapter only while leaving the battery disconnected. let me know how it goes.</s>

<s>### Instruction: Hi I have bought my PC a few months ago from Amazon and it say that the warranty has expired. Is that correct? If so I didn't know that. What should I do? Thanks,Ilan ### Response: gsaio, We do not know how Amazon got this Precision 7520? The Dell internal data for the private Service Tag shows the Precision 7520 was never sold outside of Dell? The owner shows as Dell Financial Services. Ship date = May 23, 2018Warranty ended = May 23, 2022</s>

<s>### Instruction: Hello, I have Dell G15 5511 Intel Core i5-11260H with 8 GB RAM. I removed 2 x Samsung RAM memory M471A1G44AB0-CWE 8GB from my Lenovo Legion. It's okay mount them in Dell replacing the stock memory? ### Response: It should work. That RAM is 3200 MHz, and your G15 accepts 3200 MHz RAM. You will install 16 GB and that laptop can use more than that, so that is also fine. It would be good to know if the timings are appropriate for your G15, but the Samsung site doesn't show me the timings. It's conceivable that it might not be compatible, but it won't hurt to try. Follow the disassembly and reassembly steps in Dell's Service Manual. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. When you first boot with the new RAM, it may rest on a black screen, but leave it there for 30 minutes or so. Sometimes it takes a while for BIOS to recognize and accept new RAM. If it still won't work, there are other things that can be tried, such as removing the CMOS battery and leaving it out for 30 minutes and then installing a fresh one.</s>

<s>### Instruction: I have an Inspiron 14 5410 laptop (not 2-in-1) and I'm really pleased with it, however it has a really, really loud cooling fan that comes on randomly (even when the computer isn't overheating) and stays on for ages. It's normally not much of a problem but last night the fan woke me up at 4AM (computer hadn't been used since 11PM) and kept turning on and off for ages. It didn't stop until I had updated, restarted and shut down my laptop. Does anyone else have this issue or know how to fix it? Thank you very much. ### Response: I would shut down the laptop after finishing with it for the day. That would prevent it from being active during the night. Dell's Modern Standby FAQ has three suggestions to prevent such activity during sleep: 1. Before you close the Laptop lid, disconnect the AC adapter. This forces the Laptop into "Network Disconnected" Standby mode. Then close the Laptop lid. Now the Laptop is not able to receive and install Windows Updates. 2.* Open Control Panel- Power Options- Change Plan Settings- Change advanced power settings* Open the Network connectivity in Standby* Change both On battery and Plugged in to Disable 3. Turn the Laptop off (shut down).</s>

<s>### Instruction: Hello, 6 months ago we replaced the battery with a brand new one and everything was ok since until last week, we started receiving this error : "Alert ! The AC Power Adapter Wattage and type cannot be determined." So we ordered a new PowerSupply directly from Dell but the problem remains. This morning, I plugged in the new power supply, and when I ran the diagnostic from the Bios, they said "Charger - The AC power Adapter wattage and type cannot be determined. The Battery may not charge." What else can cause this problem? Thanks for your help !! ### Response: There is likely a fault with at least one of three items: It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. Since two AC adapters don't work on your laptop, probably the adapter is not the problem. Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If it doesn't stay lit, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops. If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard. Run Dell Diagnostics:Press and hold F12 while booting to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Also, it's worth trying a reset:</s>

<s>### Instruction: Hello, I have a 2014 Alienware 17 R1 with the i7-4700qm cpu (which I am deciding on a good cpu upgrade at the moment, and 32gb of ram, and originally had the gtx 765m gpu, been upgraded to the 780m gpu.. I have a 240w psu for it, and was wondering if it could handle the gtx 870m, or if I would need an unlocked bios for it. and if so.. Dell branded or Clevo.. I hear they are pretty much the same. Fortunately my gpu cooler is the style with the three heat pipes and it manages to stay cool with the gtx 780m. I don¡¯t do intensive gaming on it so I¡¯m not worried that (1) it¡¯s an older system, or (2) it¡¯s an older gpu. I can promise you i paid less for the laptop than what the gpu will probably cost (let¡¯s thank storage unit auctions for that) ### Response: I¡¯d recommend you upgrade to a 330w PSU, and the 870M is a problem you don¡¯t want. try and use the 9xxM series GPUs and I¡¯d recommend talking to the professional about this stuff: [NAME] . and the max cpu is a 4940MX.</s>

<s>### Instruction: I have the Dell Inspiron 15 7591 2-in-1 running Windows 10 and was wondering whether there any alternatives to the pn350m for my laptop since the first one I had was replaced by warranty due to it simply not working many times and the second one just completely failed again? If not, does my device support either Wacom Active ES protocol or Microsoft Pen Protocol? Just to make this clear, this is not a problem with the battery since I have tried replacing it with fresh ones and the pen was in great condition. I can also confirm that I am not the only one struggling with this since I have seen many reviews and posts claiming that the pen was great up until it would begin struggling with connecting to the laptop. Here is a small reddit forum if you do not believe me: Problems with the PN350M pen : Dell (reddit.com) And another one: Inspiron 15 7500 silver 2-in-1 with Active Pen PN350M : Dell (reddit.com) And guess what? Another one: Dell Inspiron 13 (7375) compatible pen? : Dell (reddit.com) And from the support forums: Dell active pen PN350M not working with 17 7000 2in 1 - Dell Community I mean, I found something on Ask Ubuntu claiming that the pen uses Microsoft Pen Protocol to connect to computers, but why would I trust someone (just to be clear, I am on Windows): xinput - Dell Active Pen PN350M not working properly - Ask Ubuntu So in reality, was this pen actually designed to last as long as possible or was it built to fail in a given amount of time? At the end of the day, I just don't care and want to use a pen that will work consistently and have better support than being told it must be the battery. So once again, I have the Dell Inspiron 15 7591 2-in-1 and was wondering whether there any alternatives to the pn350m for my laptop since the first one I had was replaced by warranty due to it simply not working many times and the second one just completely failed again? If not, does my device support either Wacom Active ES protocol or Microsoft Pen Protocol? I do not even want to bother trying to get this pen fixed or replaced because I am willing to bet that if I buy this pen again that the same result will happen most likely due to planned obsolescence which is sadly not a crime, but a very pitiful move, I just want to find a good pen to replace it. ### Response: Just found a dell broshure which says the Inspiron 7591 2-in-1 supports Microsoft Pen Protocol. The brochure: [URL] Hopefully, this helps anyone with the same problem. </s>

<s>### Instruction: Is this possible? ### Response: Absolutely possible. This page at Crucial lists up to and including a 4 TB M.2 SSD. Any quality SSD will do though such as Samsung, WD, XPG, etc.</s>

<s>### Instruction: Dell G15 nao reconhece jogo e limita o FPS para 30 FPSno caso se eu der alt tab para o chrome o jogo ganha mais FPS do que caso eu esteja jogando, simplesmente performance horrivel, em um jogo simples, em que eu deveria conseguir no minimo 120 fps sem problemas, o notebook esta limitandoJogo em questao: Minecraft ### Response: Please mods, close and delete this post</s>

<s>### Instruction: My dell inspiron laptop ...battery drains fast...showld i plug in charger all the time and use? Pls help ### Response: It depends on what "battery drains fast" means. If it's running 30 minutes or less on battery, you'd be better off removing the battery from the system entirely. End of life batteries can swell and present a physical and safety hazard to the system. </s>

<s>### Instruction: Hi there! I have a Dell Inspiron 3501 (purchased on June 2021). I've noticed recently that it is making short scratching noises (as if two metals come into physical contact with one another). And my guess, after reading through countless blog posts and forums is that there must be something wrong with my hard drive. I intend to disassemble my machine and do a thorough cleanup when I get the time. What I would like to know is that should I be concerned? - The noise is quite loud. - Occurs very occasionally, like once/twice a day (8 - 10 hours of operation). - I do not notice any type of slowdown in my machine (everything works as usual). - No issues with POST whatsoever. This has started a few weeks ago, but I ignored it thinking it is coming from my cooling pad fans. Now that have heard this noise when I'm using my laptop at work, w/o cooling pad, I'm a little concerned. I've run the CrystalDiskInfo and HDDScan utilities and the only issue both of them displayed is that a reallocation sector count of 100, where the threshold is 50 and a "Caution" remark from CrystalDiskInfo. A quick lookup on google says I might need a replacement. (I have admittedly done some heavy installs and re-installs of VisualStudio, Intel oneAPI probably a 100 times and guessing whether this might have caused the wear?). System info: Device name Inspiron-3501Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHzInstalled RAM 16.0 GB (15.7 GB usable) Hard drive: TOSHIBA MQ04ABF100 1000.2 GB I'm annexing the results from CrystalDiskInfo and HDDScan. I'd appreciate any help regarding this. Thank you. [IMAGE] ### Response: Please run the hardware diagnostics to check if the hardware is working as designed, you can release static power and run hardware diagnostics in the system. Follow the steps below. Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess static power and run the test. Restart the computer and at the Dell logo screen, start tapping the F12 key a few times until you see the ¡®One Time Boot Menu¡¯ appear. At the one time boot menu, press the down arrow key to highlight ¡®Diagnostic¡¯, and then press Enter to begin the hardware diagnostics. If the test fails, please make a note of any error codes listed. You can also refer to the link below. [URL] Let us know about the progress.</s>

<s>### Instruction: Earlier I installed the 7th Apr 2023 BIOS Update for my Alienware x17 R1. Everything seemed fine initially, with the new firmware also fixing issues with Bluetooth compatibility. However, now I am unable to select any item in Windows Explorer without the cursor permanently going to "busy", effectively making Explorer inaccessible. I have tried to restart the application, and force-quit and open a new process, but the issue returns. Whilst I have run a full virus scan, I suspect the problem is with the new BIOS firmware. Is it possible to rollback to the previous build? ### Response: * Go to the x17 R1 drivers page* Click CATEGORY* Click Show All* It shows BIOS 1.18.0* Under, "Important Information", it states = "Once the BIOS is upgraded, you cannot downgrade the BIOS to version 1.3.0 or earlier" * Click "Older versions"* It shows 12 BIOS updates that you could in theory roll back [IMAGE]</s>

<s>### Instruction: I am now using my Alienware X17R2. The original system is Win 11 home edition. I bought a Win 11 Pro edition key from the Microsoft shop, and upgrade the system to Win11 Pro. After that, I couldn¡¯t overlock my 3080Ti, and couldn¡¯t view my CPU and Memory information. When I press FUSION, it shows ¡° incompatible software detected¡±. I need to solve the problem, instead of downgrade to Win11 Home edition again.[IMAGE] ### Response: Solution! Go to the "Windows Security" in the task bar, pop up menu(show hidden icons). Looks like a blue shield in there. Then to device security, core isolation details, and turn off "Memory integrity" Restart. Launch ACC. Worked on the latest Windows 11 (March 2023).[IMAGE]</s>

<s>### Instruction: when cradled in vehicle the devices lose virtually all connection to the cellular network. we have other devices on the same cellular plan, that will have full bars. when we undock the laptop from the cradle it instantly gains its cellular network back and when we re dock it into the cradle it instantly loses its connections. we have exhausted all of our ideas. ### Response: Without getting too tied up in terminology, if you are using a dock (has port replication available on the dock) and not just a cradle (only secures the computer in place) this may be a BIOS setting issue. If you go into the BIOS, select Connections and then scroll all the way to the bottom, there are check boxes to select if you want to use the system antennae or an external antennae when the computer is docked. Click to use the system antennae unless you have an external antennae connected to the dock.</s>

<s>### Instruction: Hello, this morning i was setting my BIOS to make dual boot on my Dell but I accidentally clicked on restore settings in boot sequence. Now when I turn my laptop on, it automatically turns on and off so that I only see screen with dell logo. Since my computer was unloaded I managed to open bios: in boot sequence there was only "UEFI toshiba..."; I tought that adding "Windows Boot Manager" could solve my problem but it continues. What can I do? I found this discussion ([URL] but I'm not sure it is my same problem and I'm afraid to touch hardware. Can anyone help me? ### Response: I solved the problem by putting a flash with ubuntu in priority of boot sequence. I installed Ubuntu and solved the problema.</s>

<s>### Instruction: I'd like to install Windows 10 Enterprise on my Latitude 3520. However, Windows Setup doesn't find the installed NVMe drive: [IMAGE] What did I do wrong? How can I gain access to the internal drive from within Windows Setup? . PS: I'm installing Windows in German. In the above screenshot I translated the most important information manually. ### Response: Hello from Germany!Download and extract this CAB file:[URL] all extracted files to a directory at your USB stick. When the above screen shows up, press "Load drivers" and point to the directory where your extracted files are located. Select the correct driver from the list and thats it...</s>

<s>### Instruction: Today, I received a DELL Latitude 3520. How is the USB-C power adapter plug supposed to be connected to the Latitude's coaxial socket? [IMAGE] I don't get it ¡¦ [IMAGE] ### Response: It doesn't. Connect it to the USB-C port on the same side. Labeled #5 on the picture below. [IMAGE] </s>

<s>### Instruction: Good morning. This is my first time using this forum. I have basic computer knowledge, nothing advanced. I have a Dell13 i7359 laptop that came with Windows 10 installed. To make a long story short, my hard drive is dying. I purchased a replacement hard drive from Dell. My question is, can someone give me the steps to reinstalling Windows 10 on the new hard drive? I did some searching and saw options such as: using the Dell Recovery Tool, using the Media Creation Tool, etc. Thanks for your time. ### Response: If your Windows installer cannot see your internal drive, it's probably because you have RAID enabled. Windows installer doesn't include the Intel Rapid Storage Technology driver that is necessary for RAID. You would have to pause the Windows installer to insert that driver, such as in this process:[URL] An alternative is to enter BIOS and switch RAID to AHCI, then boot from your installer. With AHCI enabled, the Windows installer will see your drive. This is the simpler option. Here's another description of the install process, from a Microsoft MVP: [URL]</s>

<s>### Instruction: I'm looking to add another SSD. I'm thinking of the Samsung 980 Pro 500GB PCIe NVMe 4.0 M.2 Internal SSD (MZ-V8P500B). But I'm looking for other options and I don't even know if it's compatible? ### Response: Hi [NAME] thank you for sharing question. Advocate a large capacity ultrafast OS (C:) boot drive and create clone (copy) as the replacement OS (C:) boot drive. All licensed applications will not require further registration. Purchase of new SSD should come with free cloning application, or use Macrium Reflect Free, Download Macrium Reflect FREE Edition - MajorGeeks. Keep the original 256GB OS (C:) drive in safe place as your standby SSD, as part of your disaster recovery plan. </s>

<s>### Instruction: My home setup is a WD-19TB connected to two Dell monitors. I have a Logi Bolt dongle for my Keyboard/mouse and a Poly dongle for my headset plugged into the dock. My personal XPS-13 9310 recognizes everything and works as intended - I leave the laptop shut, plug in the USB-C from the dock and it is off to the races. I can unplug that and plug in my work Latitude 7430 and all is well - they keyboard and headset work just fine - as if they were wired to the computer. ....but... when I plug in one of my two older 9360 (the older version of the 9310 - the Dell naming convention is not intuitive, but was the topic for a different post), it will not recognize the peripherals. The monitors work fine, but the only way to get the keyboard and headset dongles to work is to plug them directly into the 9360. Both 9360's are the same and neither recognize the peripherals plugged into the dock. I'm thinking (hoping?) that I've got some sort of setting wrong, but I can't figure it out for the life of me. FWIW, I have a second identical setup (except a WD-19TBS and bigger monitors - but the same Logi Keyboard/mouse and Poly headset models) and the 9360's don't connect there either, while the other two - and a Precision 5530 - connect just fine. The three personal computers (5530/9310/9360) are on the same version of Win 11 while the office Latitude is on Win 10. Since the docks are mounted to the back of the monitor, moving the dongles isn't the easiest thing to do and defeats one of the reasons for the dock. Yes, I could pair the keyboards via BT to the 9360's and do the same with the headsets, but that isn't ideal and BT doesn't work reliably in my office - there is something causing interference. I'm stumped - and so is my office help desk - although that isn't saying much. ### Response: I guess I'll answer my own question. By default, the 9360 apparently does not recognize docks due to a security issue from earlier docks, but the fix is quite easy. Restart the computer and enter BIOS by pressing F2 repeatedly during startup until the Dell screen appears and then goes into BIOS. At this point you'll see the "Settings" screen. Scroll down to "System Configuration" Select "Dell Type-C Dock Configuration and check the "Always allow Dell Docks" - click "Apply" Select "Thunderbolt Adapter Configuration" and check the three top options - Technology Support, Boot Support and Pre-boot Modules. Change the security to "no security" if you are using your own docks only. Otherwise, you might want to choose "user authorization" but then you'll need to use the laptop keyboard to connect each time. - click "apply" and you're off to the races. Reboot, connect to the dock and all of the peripherals connected to the dock will work - in my case my headset via dongle, my keyboard/mouse via dongle and my speakerphone via USB cable.</s>

<s>### Instruction: I am trying to source the motherboard for a Dell Inspiron 15 7000 (7590) Intel core i7, with Nvidia GTX ### Response: There are a number of listings on EBay at the moment. [URL] </s>

<s>### Instruction: According to this website ... [URL] ... all I have to do is: However, I never do see a prompt for F2 at all. I have restarted maybe half a dozen times, and I've seen nothing like an F2 prompt. All I see is the Dell logo, then the spinning dots logo, then it proceeds to Windows login. Absent the F2 prompt, I've tried pressing F2 during just the logo, I've tried pressing F2 during the spinning dots portion, I've tried pressing F2 during the black space period between the logo/spinning dots and the Windows login?nothing is working. What am I missing here? ### Response: Have you tried constantly tapping F2 immediately after turning on the system not waiting for anything to display on the screen?</s>

<s>### Instruction: Integrated camera on my Dell laptop not working despite me up dating drivers etc, when i try to use camera all i get is a Black screen ### Response: I think that laptop's webcam has a privacy shutter. Did you slide the shutter sideways to uncover the camera lens? Does Device Manager show any errors?</s>

<s>### Instruction: Hi everyone! Today I've bought and tried to install a pair of Kingston KF432S20IB/32 DDR4 3200MT/s (64GB RAM total) to my Dell Latitude 5521. But it didn't start after the installation to my regret. The laptop was only blinking with 2,5 "Invalid Memory Installed" LED error and nothing more.Could anyone provide me with additional information how to make them work together? According to the specification ([URL] the laptop has to support up to 64GB of RAM, that's exactly my case.Current BIOS version is 1.20.0, by the way. ### Response: There is no way to make that RAM work in your system -- the timing (cache latency) is too aggressive. You need CL-22 RAM -- if you are buying Kingston, here's what you need: [URL] Return the incompatible RAM and order that memory, which will work. </s>

<s>### Instruction: Need help in finding driver to fix apparently bad Intel¢ç Dual Band Wireless-AC 3165 network adapter on my DELL Inspiron 15-5567. Either I need a more up-to-date driver or network adapter is no longer working as it has in past. I have been getting many BSOD with Unexpected Kernel Mode Trap errors that has been increasing in frequency recently. I have found that this error usually occurs when system first turned on and booted; shortly afterwards I would get BSOD then system would re-boot (This occurs at other times as well) . The fact that this happens a lot during initial boot was only realized from viewing logs of mini-dump in BlueScreenView. I had this problem in December 2022 and system crashed and CLEAN install was needed in January 2023. Per post and help on another site forum this was traced to that above driver/WIFI network adapter. Memory dumps analyzed indicated netwtw04.sys, used in this driver, was the cause; the WindDbg program was used to analyze and determine this. Since this is a DELL laptop I was referred to the DELL site for further guidance.I appreciate any assistance. Thank you. I ### Response: I ran DISM, then sfc /scannow, then CHKDSK /r. No corruption or repairs were needed. Since 4/5 when I made my post I have not had any more BSOD problems so something that I did afterwards may have corrected the problem (at least temporarily). After the post I tried downloading and installing the best network adapter on the DELL site for my machine; I'm not sure if it was the correct one or not. I l also went into Device Management and completely uninstalled Network Adapter, so of course WIFI would not work; I then tried re-installing one of the downloaded driver versions but WIFI still would not work again. I then did a System Restore and allowed the system to return to earlier state. The system ended up working again. DELL Update was also on my machine and may have downloaded a fix and/or Windows Update may have downloaded a proper driver. Alternatively, by uninstalling the driver and having it re-installed any corruption in the file may have been fixed. I scanned my hard drive recently with HSSScan a week ago and found that the hard drive is deteriorating, although it still works. It is possible that the driver file was in a sector that was bad so the driver file in turn got corrupted in this way.I do not know what what happened but I have not had a BSOD screen per running BlueScreenView since 4/5 so things somehow got fixed. I can run Mini-Tool to see what drivers etc. are on my system to see if it tells more. Beyond that...I may just need to wait until I get this error again; I did a CLEAN install mid-January and no problems for about a month. </s>

<s>### Instruction: I have a Dell Inspiron laptop. I am trying to remove a couple of the screws from the back of the laptop, which I have removed many times and now the screws are stripped. I need to know how to remove a stripped screw? I have tried the advice on Google which non of these worked so now after all these attempts the screws have now have a nearly round hole! ### Response: When removing or installing tiny laptop screws: The Dell laptops that I've worked on had screws that took a Phillips # 1 bit. The only screws that differed were tiny screws as part of the optical drive, hard drive, and fan. There are tricks that can help to remove a screw with a stripped head, but many of them are difficult to do on tiny laptop screws. These include placing a piece of rubber or elastic between the driver and the screw, using a gritty paste (such as mixture of water and baking soda, cleaning powder or sand) between driver and screw, grabbing the screw with needle nosed pliers and turning it, etc. This article has some tips. A screw extractor can be a lifesaver, though it may be hard to find one fine enough to handle tiny laptop screws. Some types use a two-step process: one tool cuts a thread into the screw head, while the second tool grabs into that new thread to turn and extract the screw. The type I have is single-step, as the tip is very sharp, hardened steel that cuts into the screw to grip and turn it. I recently had to remove this screw that someone else had stripped: [IMAGE] I used the smallest extractor from my old screw extractor set. I applied firm pressure and turned very slowly. It worked. I expected that my screw extractor might not work, since it is made for much larger screws than laptop screws. But, as it is very well made with fine, sharp edges and machined to a fine point, it was able to cut into the tiny screw head. [IMAGE] Where are you located? If you happen to be in Toronto, I could remove them for you. </s>

<s>### Instruction: Apologies for the long story followed by the short question. Laptop: Precision 7770 i7-12850HX 32GB RAM NVidia RTX A1000 4GB Dock: Plugable TBT4-UDZ Monitors: LG 32UL950 (landscape), LG 27UL600 (portrait) both over HDMI Problem: running in Discrete Mode or Hybrid Mode with Direct Output won't let me set both monitors to 4K[NAME]. If I try to force it, one monitor (portrait one) goes black even though content is still rendering/running as seen on taskbar thumbnails. 60Hz and 30Hz paired works until I fire up videos from any source (news/review site, streaming services, etc). 30Hz and 30Hz does similar. Moving to one monitor on DisplayPort and the other on HDMI gets similar results. Switching to dual DisplayPort connections works fine with 4K[NAME] and all video content, but my desktop is currently plugged into the DP connections. Plain Hybrid Mode works fine all the way around both at 4K[NAME] and all video content works great. Only runs on Intel GPU though -- not a huge deal as a fallback. The short question: Is the A1000 GPU limited in some way or is this a Dell implementation that isn't working over Thunderbolt 4? Am I hitting some kind of memory or performance limit of the A1000 with the monitors I have and the landscape/portrait combo? Any assistance is appreciated. ### Response: One last reply to document the issue(s) for others to find: Dell support, while responsive, has repeated replied with documents and references to the Dell WD22TB4 dock. I am led to believe through this and my testing (more on this later) that the Precision 7770 with the NVidia RTX A1000 -- and possibly other graphics cards -- is engineered to support only the connections available to that dock: 2x DisplayPort 1.4 and either of 1x HDMI or 1x Type-C. My testing with the 7770 and the Plugable TBT4-UDZ connected via TB4 to two 4K monitors: Terms: Discrete == Discrete Graphics Mode where the A1000 handles all monitors HGDO == Hybrid Graphics Mode with Direct Output - laptop display is on Intel graphics, external monitors on A1000 HG == Hybrid Graphics Mode - Both graphics cards are available, but all monitors generally run on the Intel graphics. Notes:</s>

<s>### Instruction: I tried to order a ¡Ì2K laptop several times today and got this screen at checkout... [IMAGE] I thought I was lucky because then I found this on Edge...but then none of the Coupons and Savings codes worked - they always came back as expired!? (So why are they displayed in Edge????) [IMAGE] I tried to contact support, but the automated bot "manning" the line was too busy... [IMAGE] So I went to "Contact Us"...."Sales Support" on the website.... [IMAGE] I wish I was making this up....I did really want that laptop but now it doesn't appear when I type in the link. Instead I get: [IMAGE] I guess you must be good at the hardware, at least? ### Response: Hiya, Thank you but the multiple messages you emailed didn't make sense to me as my query is not about a warranty. I wanted to buy a Precision laptop and this was a place I found that was accepting multimedia feedback, kind of related, where I could message about the issues I was having with the online sales process. Anyway, yesterday I managed to chat with a helpful Dell person on webchat, as the website still wasn't taking the order, and I raised most of the above issues, and he said he'd escalate, and then he ordered me the laptop I wanted. So please accept this as confirmation of solution I am a now "Precision customer". Lord help me! (joke). (I tried to submit ' . TOS76> help me' but got an error message "The message body contains ' . TOS76>', which is not allowed in this community")...that makes sense. Haha. </s>

<s>### Instruction: HI all, i am using Dell G5 15 5590. Can i upgrade my ssd 256 gb m2 to Samsung 970 SSD 2 tb in my laptop is it comfortable for my laptop without any issue or not. if i upgrade so how my much we update pls give me good suggestion i also update my ram 16 gb to 40 gb updated but its hitting so much i don't why . any solution? ### Response: It isn't clear what "hitting so much" means. First, the system will run better with the 8G module removed, leaving only the 32G. That way, 32 G RAM will run at full bandwidth. With 8+32, only 16 G RAM of your total is running at full bandwidth. The rest is running at half bandwidth. Second, if the issue is slow performance in games or under heavy load, has the system been thoroughly cleaned internally, with replacement of the thermal pads? It's around 3 years old, meaning it's overdue if it hasn't had internal maintenance. If you need more storage, by all means upgrade the SSD -- and yes, 2T will work. The new SSD will not run any faster than the original as the system is old enough that its interface is PCIe 3X4 -- not the PCIe 4X4 that newer drives are capable of. </s>

<s>### Instruction: I can install Windows 10 Pro, Windows 11 Pro, and Arch Linux (Arch April 1, 2023 Install Medium). Here's the problem: Only on Windows 10 or Windows 11, none of the Drivers from Dell will install and a bunch of the devices remain unusable by Windows. I've installed Arch Linux as noted above and ALL OF THE DEVICES that won't be recognised and Windows won't allow the drivers to be install FUNCTION PERFECTLY. I'm attaching a video showing that with no external network adapter, Google Chrome in Arch Linux is totally able access and configure the wifi adapter. When I run the various Dell Windows 10 installers such as chipset, networking or video, I always get the error, "Installation of these drivers is prohibited by your Administrator." I have WIPED the SSD, there can't be group policies installed on a wiped clean install of windows. Here are some photos and info files, maybe someone can explain to me how this laptop, acquired from a corporate sale, can possibly be unable to access it's own original hardware with Windows, when Linux is not only using all the hardware, but it's using the hardware with hardware specific drivers, not just generic drivers. [IMAGE] This is what the Device Manager looks like after attempting to install all of the chipset and device drivers for this model from the Dell website. Many of the installers refuse to run due to "a restriction by an administrator". I am the administrator, I've even tried installing them by enabling the Administrator account on a fresh install of Windows 10 Pro and Windows 11 Pro, but I still get that error. [IMAGE] [URL] Full Windows 11 Summary of hardware from MSINFO.EXE Link to NFO file if it helps anyone. I'd really appreciate any help here. It's something I've never encountered before. ### Response: SOLVED!! To those with laptops with Toshiba SSDs, one of the potential problems caused by outdated firmware on your SSD is unexplained errors from installers reporting "This installation has been restricted by your administrator." ALWAYS FULLY BACK UP YOUR SSD BEFORE UPDATING THE FIRMWARE The Toshiba SSD had a firmware update that I had missed when I was downloading the other drivers. The strange errors I had received went away after I updated the firmware on the Toshiba XG3 SSD: 57DC4102, A00 Firmware 57DA4105-64bit_ZPE.exe 2.93 MB This package provides the firmware for Toshiba XG3 M.2 2280 256GB/512GB/1TB, Revision 57DC4102, and is supported on Alienware, Latitude, OptiPlex, Precision and XPS models running the following Windows operating systems: Windows 7 64-bit, Windows 8 64-bit, Windows 8.1 64-bit and Windows 10 32 & 64 bit.</s>

<s>### Instruction: Bit of backstory first. I got a free Alienware M11x R1 a not too long ago which had a dead GPU. I mean it would boot and all, but the thing would freeze and show a garbled screen the moment I tried installing GPU drivers. I tried to get that one to its max of 8GB of RAM but that didn't quite work, though I used Corsair RAM which apparently is problematic in those. I changed its mainboard eventually with one I bought off of eBay from a Chinese seller who refuses to reply to me. It works fine for the most part. Except one RAM slot (slot 1) appears totally broke. It won't POST if a known good DIMM is installed in it. It won't POST with 2x2GB of DIMMs installed but it'll POST with one DIMM installed in slot 0. But it won't POST with the same DIMM installed in slot 1! Is there some sort of diagnostic thing I can run to make sure the slot is broken? Or is it perhaps some weird BIOS issue? It's running BIOS version A05. It doesn't have a BIOS battery. ### Response: If the system does POST without a module in that slot but not with it, that's the diagnostic - the board has a bad memory slot. Nothing further is needed (or possible). </s>

<s>### Instruction: Recently bought a 7560 Precision work station. Based on the Customization page, the only SSD drives they offer are PCIe Gen 4 drives. In the Service Manual for the 7560, on page 16, where it shows how to remove the secondary M.2 SSD, it states ": This slot supports only M.2 2280 PCIe Gen4 Solid-state drive and does not support any Optane, or M.2 2230Solid-state drive."In the Precision 7560 Technical Guidebook, on page 39, you'll find specifications for a 1 TB PCIe Gen 4 SSDWhen I installed (2) Samsung 980 PRO drives in the available slots on the motherboard, they ran at PCIe Gen 3 speeds.Samsung Magician could not report the Interface nor could it figure out the driver in use for the new drivesI changes the boot mode from RAID to AHCI (no small feat - see other threads about how to do that) Now Samsung Magician is reporting the interface is PCIe Gen 3 and the driver is "Microsoft"Samsung does not have a driver specifically for the 980 PRO and if I try to load the driver they DO have, I get an error, "Samsung NVM Express Device is not connected."Tech support insists the slots are PCIe Gen 3 and that seems to be the case. Why then, would all the Dell documentation I can find indicate that you CAN run gen 4 drives AND the only drives they offer to customers on their customization page are gen 4 - that will only run at gen 3 speed?Has anyone actually gotten gen 4 speeds out of the secondary SSD slots? The Primary slot for the OS drive does run at gen 4 ### Response: Being a retired IT professional, and therefore, by definition, a little OCD, I did a little digging and have come up with the following information and theory. Nowhere is it specified that only one SSD drive is capable of running at GEN 4 speed. </s>

<s>### Instruction: Hi - I just purchased a Dell Latitude 5430 with a ### Response: Having an extra power adapter, so you can leave one at a frequent location like an office without having to carry it around, is a good idea. I always buy a laptop with two adapters for that reason. You can get the 90-watt USB-C power adapter direct from Dell or from Parts-People. </s>

<s>### Instruction: Hi, Dell Community I am writing to let you know that recently my laptop is in having issue due to battery life. It's unable to store battery and laptop suddenly sleep. I want to know the reason why my laptop is acting like that. Here you can see details: . TOS76> Thank you. ### Response: Without an exact model number any suggestions would be pure guesswork. A lot depends on the system age as Dell has already indicated that at 1 1/2 - 2 years old the battery may degrade enough to require replacement. Run diagnostics, F12 at boot, and watch for any battery and adapter problems. Also you may find that you will get more replies to your post by reposting in the appropriate laptop forum (this is a desktop forum). And as you see the information which shows personal details or a service tag number has been removed to protect your safety and security.</s>

<s>### Instruction: Will a SAMSUNG 980 PRO SSD with Heatsink 2TB PCIe Gen 4 NVMe M.2 fit in my XPS 15 9560. That currently has a 1TB PCIe Gen 3 NVMe M.2 2280? ### Response: It should be just fine in the system -- modern SSDs will self-throttle if the temperature rises too high. </s>

<s>### Instruction: I¡¯m looking to upgrade my SSD, I need more space and I use the laptop for gaming so I wanted something as fast as possible. Current SSD: SK Hynix BC511 512gb HFM512GDGTNI-82A0A-BA Proposed: Samsung 980 Pro 1tb MZ-V8P1T0B As far as I can tell, the new SSD is compatible, it¡¯s M2 2280, 1tb, PCIe 4.0, NVMe Gen 4, but I¡¯m not an expert and just was hoping someone could chime in as let me know if this looks good. Also, the 3590 specs indicate a max size of 1tb for the NVMe drive, but I¡¯ve seen folks talk about using 2tb NVMe drives in similar models. Any reason a 2tb drive would not work? Thanks ### Response: The drive will work fine, but not at PCIe 4 speed - it will throttle to PCIe 3 speed, which is the fastest the system supports. </s>

<s>### Instruction: Please help. I don't know why I don't want to install any operating system on my Dell D630 laptop - WinXP, Win Vista, Win 7 etc. Every system shuts down the laptop during hardware installation. I don't know, maybe I have something enabled that shouldn't be in Bios? ### Response: That is a very old system. I would suggest running diagnostics first, F12 at boot, to rule out any hardware errors. It is also possible the laptop battery has reached end of life especially considering the age of the system. In addition the CMOS battery could be dead and that could be problems. Are you seeing any errors during the OS installation? Of course with a 15 year old system the MB could also be having problems. Again this is a very old system and the possibilities are endless.</s>

<s>### Instruction: Hello, I recently had the problem that my bluetooth headphones didnt pair automatically with my laptop when booting up.So I made sure to delete my headphone from my known devices and paired again.However, my headphones (WH1000XM3) now has bad sound quality (muffled).I had this problem in the past and Dell told me about MaxxAudioPro where i could disable a slider which immediately solved this problem (i forgot the name of the slider). I noticed however that i also can't start Maxxaudiopro, it just starts up as a black screen [IMAGE] I have also tried some other fixes: -I have updated all drivers (according to dell website and dell assistant, and have also looked for updates for my headphones in the devicemanager tab)- I have looked long and hard to disable hands-free option since i know many people have had similar issues because of this setting, but i couldnt really find it aside from disabling my headset in the input tab: [IMAGE] I have also disabled a hands free option in the device manager: [IMAGE] I'm running Windows 11. I presume this issue is fixed when I get my MaxxAudioPro to work but i really can't figure it out...Thanks in advance ### Response: The Hands-Free version of your headset is normal if it has a microphone. Removing those may have messed up other components. I am not sure where you Intel Display audio is coming from unless that is tied to the system you have. The Waves MaxxAudio Pro is normally installed by the Realtek driver install, but there may be some systems that can use the one from the Microsoft store. Since it appears you Waves install is corrupted you might need to uninstall it and the Realtek audio drivers. Then start over with a clean install. When I want a really clean install, I take the audio drivers back to the Windows version, which you may need to uninstall the driver and check the box to uninstall the drivers and you may have to do that more than once. It is usually best to do this offline, after having downloaded the new drivers. After the new drivers are installed, you can go back online. I might be helpful for you to give us the complete model number of your system. I normally start the Waves utility from the taskbar hidden icons. But you could also try the All Apps listing, just in case.</s>

<s>### Instruction: Hi there, I have Dell 5289 with 16 GB ram. Is it possible to upgrade to 32GB ram? I don't see anything available on Dell. Thanks ### Response: The memory on the 5289 is soldered to the MB and is not removeable or upgradeable.</s>

<s>### Instruction: Hello, A recent Kubuntu firmware update bricked my trusty old Inspiron 3521 that I purchased almost 10 years ago. I haven't opened the chassis yet, but would like to get advice on an external HDD enclosure so that I will be able to transfer the data over to a new laptop. All I know about the hard drive is what is on my invoice. It says the following: Hard Drive 500GB 5400 RPM Hard Drive [342-5185] Can anyone recommend an enclosure with only this level of detail, or must I remove the drive first? Thanks! ### Response: That is a 2.5" SATA hard drive. You can use a SATA-to-USB adapter, like this one, or a drive enclosure, like this one. Just search for SATA-to-USB adapter or enclosure, as there are hundreds of them. I have a NexStar adapter, similar to the first link I gave you, that has worked well for me for years. I've also used Sabrent products, such as the second link, which also worked well. It's not a complicated purchase, they are fairly generic in their function, though the form factor may differ. Probably any decent brand name connecting a 2.5" SATA drive to USB will work for you. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. </s>

<s>### Instruction: I wanted to protect the laptop for a travel purpose and decided to set a bios password, however it seems that there is no way to do that. I have never touched this section and purchased the laptop new from dell.com so there is no "old password". [IMAGE] ### Response: This happens when a password is set for SSD or SSD has hardware encryption enabled that causes a bug in Dell BIOS described here: [URL]</s>

<s>### Instruction: Hello everyone,About 2 years ago I bought a Dell G5 15 5500 laptop. Recently I started to get more interested in gaming and I really want to change the color of the keyboard, but when I enter AWCC I get the message "No supported AlienFX devices". I have tried reinstalling AWCC multiple times or tried to install FX feature - still not showing. Is there any way to have this button and be able to change the color of the keyboard?Greetings and I look forward to your reply. ### Response: If your system has a monochrome backlight now, you need to replace the keyboard assembly with the optional RGB unit. You cannot turn the former into the latter with software. </s>

<s>### Instruction: Win11 Using the Custom option in Power Manager, I've set the point where the battery is to stop charging at 90%. Initially it maintains the setting but after successive reboots, it now stops at 71%. I've tried other settings and it always reverts to ~ 20% less. However, the Custom Power Manager settings remain as I set them. Also, I am unable to set the Starting point as it cannot be changed from 50%. ### Response: Please ignore this post as I did not fully understand the Power Manager threshold settings. As a result, PM appears to be working normally. Also, I see that in the BIOS, the lowest value for the charging Start point is 50% so assume this by hardware design.</s>

<s>### Instruction: I have got an LCD error on my laptop, i know this from the blink code 2/7 however this doesn¡¯t bother me, i haven¡¯t used the screen in years since it¡¯s broken anyways and until now this has never been a problem. I normally use HDMI however this is not working as of today, is there a way I can get the laptop to bypass this and turn on? I would much appreciate it otherwise I no longer can use this laptop.. ### Response: The system will not POST without a recognized internal display panel. </s>

<s>### Instruction: Hello There Good Day To Y'all. i recently bought my laptop - Dell Latitude 5500 the laptop doesn't boot/turn on the first time i try to open it. but after holding down the power button to shut it down and then restart again. it does boot and sometimes it takes 2 or 3 restarts. It normally gets stuck at the Dell Logo or sometimes there is a loading animation that's stuck too, alongside the dell logo. I have a brand new lexar ssd installed in it. I am using windows 11. please can anyone tell me how can i fix this issue? i think it's due to my bios and i do have a 4 year old bios. but i am afraid to upgrade my bios and have a 2nd question. if i update my bios and it gets bricked. is there a way for me to recover my old bios? ### Response: Update: I think it's just an issue because my laptop stays in my AC room and it gets too cold to run. It works fine when it's not cold.</s>

<s>### Instruction: I am unable to get display to my monitors when connecting them to my dock through my KVM. Windows does not acknowledge them at all. Below is my hardware setup. Laptop (first device): Latitude 7480 connected to dock through Thunderbolt portDock: WD19TB connected to KVM via DisplayPort cablesDesktop (second device): home-built PC with internal GPU connected to KVM via DisplayPort cablesKVM: Dual monitor Displayport switch (Amazon link)Monitors: Two mismatched 1080p monitors connected to KVM via DisplayPort to HDMI adapter cables (Amazon link) Both laptop and desktop are running Windows 10. The desktop has no trouble connecting to the monitors through the KVM. If I connect the monitors directly to the dock, the laptop is able to show the displays. It is only when going through the KVM that the laptop fails to show any display. I have confirmed that the dock and the laptop are both at the latest firmware, bios, and driver versions. My suspicion is that the issue has something to do with needing an active adapter rather than the passive ones, but if anyone with more experience could give me some guidance, I would be most appreciative! ### Response: Update: I was able to solve the issue by swapping the passive adapter cables with active adapters (Amazon link) along with some standard HDMI cables. Once I made the change, the docking station was able to recognize the monitors right away. So if anyone else runs into this same issue, make sure your adapters are listed as active rather than passive.</s>

<s>### Instruction: Hello guys!I have G15 Gaming Laptop, it often run hot, especially during intensive gaming sessions. Could you suggest me any tips to solve this problem. Thanks in advance.. ### Response: amaradevid, The first step is to run the diagnostics on the system to see if there are any hardware issues. If not, update the drivers on the system including the system bios to see if the issue is resolved. Other users may join in to suggest other troubleshooting steps.</s>

<s>### Instruction: I have recently purchased a Dell Inspiron 15 7000 laptop and I am wondering whether I can charge it on solar energy? I am also worried about it as I have bought the solar panel and I want to get my money back that I invested on it by utilizing as much energy I can from it. So that is why I am asking if I can run my dell Inspiron laptop on solar energy? ### Response: I don't think your laptop can tell the difference between electricity generated by the sun and electricity generated by burning coal.</s>

<s>### Instruction: Hello I have a problem with Precision 5560 with i7-11850H and RTX-A2000 during gaming. When i start to play game it has very big fps: usually more than 200, but suddenly it drops to ~40. During whole game, it keeps dropping to low fps and then going up, over 200fps. I cleaned cooling and replaced thermal compound to Kryonaut, but this still happens. During whole game temperatures are under 80 degrees, but fps drops are occuring. I have a dell power manager setting set to ultra performance. Any ideas what to do with this? It looks like some weird throttling is being turned on, even when the temperatures are ok I tried to disable cpu turbo in throttlestop, cpu temp is very low, but fps drops are still occuring. I made a short video, how does it look like: [URL] Any ideas?? ### Response: OK, i found the solution to get rid of this sh*tty throttling all the time:Use thrtottlestop, increase power limits, just like this: throttlestop -> TPL -> [IMAGE] 2. disable NVIDIA Platform Controllers and Framework in device manager Result: no stupid throttling </s>