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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,742,312,059,899,900 | negative | 1 | Customer Service Issue | 1 | American | null | melissamassello | null | 0 | @AmericanAir Also, been on hold for 30 minutes with your "customer service" to find out when my new flight is scheduled bc your site SUCKS | null | 2015-02-22 22:15:27 -0800 | Austin, TX | Eastern Time (US & Canada) |
569,742,305,499,828,200 | negative | 1 | Lost Luggage | 1 | American | null | sigmanu56 | null | 0 | @AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying | null | 2015-02-22 22:15:25 -0800 | Natchitoches, LA | null |
569,741,854,565,998,600 | negative | 1 | Late Flight | 0.6981 | American | null | Jimgotkp | null | 0 | @AmericanAir Err 2 hour wait time for the Exec. Plat. line? | null | 2015-02-22 22:13:38 -0800 | SEA | Indiana (East) |
569,741,783,896,367,100 | neutral | 1 | null | null | American | null | MusseZam | null | 0 | @AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks | null | 2015-02-22 22:13:21 -0800 | null | null |
569,740,962,760,499,200 | negative | 1 | Customer Service Issue | 1 | American | null | troubledsoul99 | null | 0 | @AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo | null | 2015-02-22 22:10:05 -0800 | Raleigh, NC | null |
569,740,739,912,949,760 | negative | 1 | Flight Attendant Complaints | 0.359 | American | null | kathtrn | null | 0 | @AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT | null | 2015-02-22 22:09:12 -0800 | null | null |
569,740,409,787,658,240 | negative | 1 | Late Flight | 1 | American | null | daviddtwu | null | 0 | @AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail | null | 2015-02-22 22:07:53 -0800 | dallas, TX | null |
569,740,392,372,895,740 | negative | 1 | Customer Service Issue | 1 | American | null | MeereeneseKnot | null | 0 | @AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours. | null | 2015-02-22 22:07:49 -0800 | null | null |
569,740,152,966,238,200 | negative | 1 | Customer Service Issue | 0.6551 | American | null | andyellwood | null | 0 | @AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded | null | 2015-02-22 22:06:52 -0800 | New York, New York | Eastern Time (US & Canada) |
569,739,695,459,995,650 | negative | 1 | Cancelled Flight | 0.6804 | American | null | excake | null | 0 | @AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin. | null | 2015-02-22 22:05:03 -0800 | Austin, TX | Central Time (US & Canada) |
569,739,515,243,462,660 | neutral | 0.6696 | null | 0 | American | null | 219jondn | null | 0 | @AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update? | null | 2015-02-22 22:04:20 -0800 | Charlotte, NC | Köln, NRW | Quito |
569,739,154,600,300,540 | negative | 1 | Lost Luggage | 1 | American | null | LeslieWolfson | null | 0 | @AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service | null | 2015-02-22 22:02:54 -0800 | Miami Beach | Central Time (US & Canada) |
569,739,141,635,817,500 | negative | 1 | Late Flight | 1 | American | null | janetmcq | null | 0 | @AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair | null | 2015-02-22 22:02:51 -0800 | Memphis, TN | Central Time (US & Canada) |
569,738,877,969,129,500 | negative | 1 | Late Flight | 0.7 | American | null | excake | null | 0 | @AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline | null | 2015-02-22 22:01:48 -0800 | Austin, TX | Central Time (US & Canada) |
569,738,779,931,623,400 | negative | 1 | Lost Luggage | 0.6464 | American | null | JigsawLounge | null | 0 | @AmericanAir bag turned up, no thanks to your useless call-centre and useless website | null | 2015-02-22 22:01:25 -0800 | SR2 | London |
569,738,487,269,756,900 | negative | 0.6667 | Cancelled Flight | 0.6667 | American | null | excake | null | 0 | @AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin | null | 2015-02-22 22:00:15 -0800 | Austin, TX | Central Time (US & Canada) |
569,737,682,466,656,260 | negative | 1 | Cancelled Flight | 1 | American | null | ImanHabibi | null | 0 | @AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight. | null | 2015-02-22 21:57:03 -0800 | Vancouver - Ann Arbor | Pacific Time (US & Canada) |
569,737,397,350,461,440 | negative | 1 | Lost Luggage | 1 | American | null | LeslieWolfson | null | 0 | @AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help! | null | 2015-02-22 21:55:55 -0800 | Miami Beach | Central Time (US & Canada) |
569,737,333,827,887,100 | positive | 1 | null | null | American | null | MHS80 | null | 0 | @AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year. | null | 2015-02-22 21:55:40 -0800 | null | Central Time (US & Canada) |
569,737,258,191,839,200 | neutral | 0.6529 | null | 0 | American | null | urduckcommander | null | 0 | @AmericanAir would like to talk to someone, please follow. | null | 2015-02-22 21:55:22 -0800 | null | Quito |
569,736,870,927,556,600 | negative | 1 | Lost Luggage | 0.6416 | American | null | LeslieWolfson | null | 0 | @AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded | null | 2015-02-22 21:53:49 -0800 | Miami Beach | Central Time (US & Canada) |
569,736,283,326,586,900 | neutral | 0.6726 | null | null | American | null | nashshoodieee | null | 0 | @AmericanAir @Nashinmypants lmao this is so funny | [33.5333555, -112.1827159] | 2015-02-22 21:51:29 -0800 | Glendale, Arizona | null |
569,735,461,033,213,950 | negative | 1 | Customer Service Issue | 0.6381 | American | null | cofc98grad | null | 0 | @AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work?? | null | 2015-02-22 21:48:13 -0800 | null | null |
569,734,641,193,586,700 | negative | 1 | Customer Service Issue | 1 | American | null | Daaaaaaang16 | null | 0 | @AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating | null | 2015-02-22 21:44:58 -0800 | null | Pacific Time (US & Canada) |
569,734,526,521,511,940 | neutral | 0.6977 | null | 0 | American | null | ElgortA | null | 0 | @AmericanAir I was on a flight for tomorrow and my reservation is coming up. Help me! | null | 2015-02-22 21:44:30 -0800 | null | null |
569,733,719,256,272,900 | negative | 1 | Customer Service Issue | 1 | American | null | Daaaaaaang16 | null | 0 | @AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this. | null | 2015-02-22 21:41:18 -0800 | null | Pacific Time (US & Canada) |
569,733,572,606,763,000 | positive | 0.6424 | null | 0 | American | null | Hoffbuhr | null | 0 | @AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy. | null | 2015-02-22 21:40:43 -0800 | null | Arizona |
569,733,547,843,457,000 | negative | 1 | Flight Booking Problems | 0.3637 | American | null | Daaaaaaang16 | null | 0 | @AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250 | null | 2015-02-22 21:40:37 -0800 | null | Pacific Time (US & Canada) |
569,733,539,899,568,100 | positive | 0.6162 | null | null | American | null | Travelingwellfl | null | 0 | @AmericanAir Understood. Thanks anyway | null | 2015-02-22 21:40:35 -0800 | San Diego, CA | Pacific Time (US & Canada) |
569,733,015,896,592,400 | negative | 0.6688 | Customer Service Issue | 0.3537 | American | null | LIGal19 | null | 0 | @AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me? | null | 2015-02-22 21:38:30 -0800 | ÜT: 40.881241,-73.107717 | Quito |
569,732,616,376,725,500 | positive | 1 | null | null | American | null | WilliamMulock | null | 0 | @AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in | null | 2015-02-22 21:36:55 -0800 | null | Eastern Time (US & Canada) |
569,732,365,968,404,500 | negative | 1 | Late Flight | 1 | American | null | chillbagel | null | 0 | @AmericanAir sounding like they just got bitch-slapped by @juliasinton948 | null | 2015-02-22 21:35:55 -0800 | piffaca | Eastern Time (US & Canada) |
569,732,355,067,244,540 | negative | 0.708 | Cancelled Flight | 0.708 | American | null | s_branton | null | 0 | @AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX! | null | 2015-02-22 21:35:53 -0800 | null | null |
569,731,189,214,351,360 | positive | 1 | null | null | American | null | sebrown | null | 0 | @AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you! | null | 2015-02-22 21:31:15 -0800 | Boston, MA USA | Eastern Time (US & Canada) |
569,730,861,593,010,200 | negative | 1 | Customer Service Issue | 1 | American | null | hovy5019 | null | 0 | @AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on? | null | 2015-02-22 21:29:57 -0800 | null | null |
569,730,801,480,245,250 | negative | 1 | Customer Service Issue | 0.6866 | American | null | urduckcommander | null | 0 | @AmericanAir can someone actually either call back or help me figure out how I'm getting home??! | null | 2015-02-22 21:29:42 -0800 | null | Quito |
569,730,747,675,897,860 | positive | 1 | null | null | American | null | JasmineDT | null | 0 | @AmericanAir you're my early frontrunner for best airline! #oscars2016 | null | 2015-02-22 21:29:29 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,730,304,111,325,200 | negative | 0.6629 | Late Flight | 0.6629 | American | null | jjkend | null | 0 | @AmericanAir can I get home before 12 or no? | null | 2015-02-22 21:27:44 -0800 | null | Mountain Time (US & Canada) |
569,730,123,210,948,600 | neutral | 1 | null | null | American | null | jbs94123 | null | 0 | @AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help. | null | 2015-02-22 21:27:01 -0800 | null | Pacific Time (US & Canada) |
569,729,821,397,291,000 | negative | 1 | Customer Service Issue | 1 | American | null | ttt312 | null | 0 | @AmericanAir How is hanging up on customers because of "high volume" customer service? Tried to resolve via DM-still waiting.So bad. #aafail | null | 2015-02-22 21:25:49 -0800 | Sloop | null |
569,729,657,248,985,100 | negative | 0.6641 | Customer Service Issue | 0.6641 | American | null | _rtuck | null | 0 | @AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up? | null | 2015-02-22 21:25:10 -0800 | null | Pacific Time (US & Canada) |
569,729,569,428,627,460 | positive | 1 | null | null | American | null | DavidHeasley | null | 0 | @AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response. | null | 2015-02-22 21:24:49 -0800 | Dallas, Texas | Central Time (US & Canada) |
569,728,466,469,453,800 | negative | 0.6437 | Customer Service Issue | 0.3462 | American | null | cd_mcfadden | null | 0 | @AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on. | null | 2015-02-22 21:20:26 -0800 | Birmingham, AL | null |
569,728,440,758,181,900 | negative | 1 | Cancelled Flight | 0.6551 | American | null | jsulli12 | null | 0 | @AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company. | null | 2015-02-22 21:20:19 -0800 | null | null |
569,728,283,568,418,800 | neutral | 0.681 | null | 0 | American | null | iflyplaces | null | 0 | @AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter? | null | 2015-02-22 21:19:42 -0800 | null | Quito |
569,727,743,450,984,450 | negative | 1 | Flight Attendant Complaints | 0.3672 | American | null | WheelsUpDDD | null | 0 | @AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners? | null | 2015-02-22 21:17:33 -0800 | San Francisco, CA | null |
569,727,727,881,682,940 | negative | 1 | Cancelled Flight | 1 | American | null | HHredd | null | 0 | @AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help! | null | 2015-02-22 21:17:30 -0800 | Midlothian, TX
| Central Time (US & Canada) |
569,727,628,766,281,700 | negative | 1 | Customer Service Issue | 1 | American | null | wkuttruff | null | 0 | @americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold..... | null | 2015-02-22 21:17:06 -0800 | Merion, PA | Eastern Time (US & Canada) |
569,727,598,130,962,400 | negative | 0.6497 | Customer Service Issue | 0.3433 | American | null | sannimaarit | null | 0 | @AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations. | null | 2015-02-22 21:16:59 -0800 | Finn between Detroit & Toledo | Helsinki |
569,727,488,131,092,500 | negative | 1 | Customer Service Issue | 1 | American | null | cstuckinahole | null | 0 | @AmericanAir your customer service is a disgrace. | null | 2015-02-22 21:16:32 -0800 | null | Central Time (US & Canada) |
569,727,383,797,829,600 | positive | 1 | null | null | American | null | the_Dyp | null | 0 | @AmericanAir Joanna did a WONDERFUL job! Thank her for me? | null | 2015-02-22 21:16:07 -0800 | Madison, WI | Central Time (US & Canada) |
569,727,223,990,775,800 | negative | 0.65 | Bad Flight | 0.3301 | American | null | nsj | null | 0 | @AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby. | null | 2015-02-22 21:15:29 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,727,135,717,281,800 | negative | 1 | Cancelled Flight | 1 | American | null | urduckcommander | null | 0 | @AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help? | null | 2015-02-22 21:15:08 -0800 | null | Quito |
569,724,918,016,839,700 | negative | 1 | Cancelled Flight | 1 | American | null | JSvochak | null | 0 | @AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me. | null | 2015-02-22 21:06:20 -0800 | null | null |
569,724,545,738,760,200 | negative | 1 | Cancelled Flight | 0.6341 | American | null | realtmh | null | 0 | @AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number. | null | 2015-02-22 21:04:51 -0800 | Dallas | null |
569,724,254,473,850,900 | positive | 0.6462 | null | null | American | null | m0nica | null | 0 | @AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks. | null | 2015-02-22 21:03:41 -0800 | Cambridge, MA | Mid-Atlantic |
569,723,864,252,424,200 | negative | 1 | Can't Tell | 0.7219 | American | null | real_babygirl98 | null | 0 | @AmericanAir Toby hates you lol | null | 2015-02-22 21:02:08 -0800 | Lost boys, Neverland | null |
569,723,205,142,880,260 | positive | 0.6594 | null | 0 | American | null | whyemes | null | 0 | @AmericanAir Thanx for replying. DM sent | null | 2015-02-22 20:59:31 -0800 | null | null |
569,721,721,944,735,740 | negative | 1 | Customer Service Issue | 0.6923 | American | null | Mrodri0173 | null | 0 | @AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us. | null | 2015-02-22 20:53:38 -0800 | Miami Beach, Florida | null |
569,721,575,492,194,300 | negative | 0.7134 | Late Flight | 0.7134 | American | null | Mrodri0173 | null | 0 | @AmericanAir not anymore. | null | 2015-02-22 20:53:03 -0800 | Miami Beach, Florida | null |
569,721,419,849,797,600 | negative | 1 | Customer Service Issue | 0.6625 | American | null | hellodukesy | null | 0 | @AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week. | null | 2015-02-22 20:52:26 -0800 | San Francisco | Pacific Time (US & Canada) |
569,721,410,542,645,250 | neutral | 1 | null | null | American | null | jsgrodanfields | null | 0 | @AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags. | null | 2015-02-22 20:52:23 -0800 | ATX | null |
569,721,379,823,554,560 | negative | 0.6301 | Customer Service Issue | 0.6301 | American | null | dogbuckeye | null | 0 | @AmericanAir No, when I call AA now I can't even get on hold...can you help me? | null | 2015-02-22 20:52:16 -0800 | null | null |
569,721,039,158,173,700 | negative | 1 | Lost Luggage | 1 | American | null | LaurieAnnFoster | null | 0 | @AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia | null | 2015-02-22 20:50:55 -0800 | null | Atlantic Time (Canada) |
569,720,969,947,848,700 | negative | 1 | Lost Luggage | 1 | American | null | OnePoundOne | null | 0 | @AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life... | null | 2015-02-22 20:50:38 -0800 | Chicago | null |
569,720,605,383,241,700 | negative | 1 | Customer Service Issue | 1 | American | null | sarrraright | null | 0 | @AmericanAir I have "continued contacting" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid. | null | 2015-02-22 20:49:11 -0800 | Cathedral Heights | Eastern Time (US & Canada) |
569,720,491,830,878,200 | positive | 1 | null | null | American | null | papenfold | null | 0 | @AmericanAir thanks | [35.2376587, -80.92256446] | 2015-02-22 20:48:44 -0800 | Guatemala. | Mountain Time (US & Canada) |
569,720,452,987,252,740 | neutral | 1 | null | null | American | null | TannerSayre | null | 0 | @AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol | null | 2015-02-22 20:48:35 -0800 | ig; tannersayre | null |
569,720,366,198,759,400 | negative | 0.6825 | Customer Service Issue | 0.3509 | American | null | wadekoehler | null | 0 | @AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic | null | 2015-02-22 20:48:14 -0800 | Bloomington, IL | Central Time (US & Canada) |
569,720,325,165,830,140 | neutral | 0.6707 | null | 0 | American | null | Cbarker5 | null | 0 | @AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow | null | 2015-02-22 20:48:05 -0800 | Kingsville, TX | Central Time (US & Canada) |
569,720,168,160,428,000 | neutral | 0.6463 | null | 0 | American | null | SXSEFoodCo | null | 0 | @AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...? | null | 2015-02-22 20:47:27 -0800 | null | null |
569,720,084,484,083,700 | positive | 1 | null | null | American | null | itsNGHTMRE | null | 0 | @AmericanAir 🙏 in my hotel now. Thank you! | null | 2015-02-22 20:47:07 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,720,008,630,149,100 | negative | 1 | Can't Tell | 0.6589 | American | null | mjsorci | null | 0 | @AmericanAir I have almost 3 million miles w u so I am loyal to u. When r u going to reciprocate? What a joke | null | 2015-02-22 20:46:49 -0800 | null | null |
569,719,978,993,152,000 | negative | 1 | Customer Service Issue | 1 | American | null | troubledsoul99 | null | 0 | @AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold. | null | 2015-02-22 20:46:42 -0800 | Raleigh, NC | null |
569,719,693,780,496,400 | negative | 1 | Bad Flight | 0.6952 | American | null | breakthemark | null | 0 | @AmericanAir Weather was not involved. | null | 2015-02-22 20:45:34 -0800 | Portland, OR | Pacific Time (US & Canada) |
569,719,540,520,628,200 | negative | 1 | Customer Service Issue | 1 | American | null | dogbuckeye | null | 0 | @AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd... | null | 2015-02-22 20:44:57 -0800 | null | null |
569,719,449,458,094,100 | negative | 1 | Customer Service Issue | 1 | American | null | troubledsoul99 | null | 0 | @AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal | null | 2015-02-22 20:44:36 -0800 | Raleigh, NC | null |
569,718,904,131,420,160 | negative | 1 | Flight Attendant Complaints | 1 | American | null | wadekoehler | null | 0 | @AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job | null | 2015-02-22 20:42:26 -0800 | Bloomington, IL | Central Time (US & Canada) |
569,718,802,029,666,300 | negative | 0.6579 | Customer Service Issue | 0.6579 | American | null | nrosenb1 | null | 0 | @AmericanAir @nrosenb1 it says changes can't be made online | null | 2015-02-22 20:42:01 -0800 | null | null |
569,718,651,709,820,900 | neutral | 1 | null | null | American | null | TheByronCraig | null | 0 | @AmericanAir what's the status of flights for Tuesday out of Dallas?? | null | 2015-02-22 20:41:26 -0800 | Dallas | Los Angeles | Central Time (US & Canada) |
569,718,484,151,750,660 | negative | 1 | Cancelled Flight | 0.6753 | American | null | nickcunningham1 | null | 0 | @AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service? | null | 2015-02-22 20:40:46 -0800 | Washington D.C. | null |
569,718,465,034,096,640 | negative | 1 | Customer Service Issue | 0.6795 | American | null | brooklynbrood | null | 0 | @AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc | [40.67072447, -73.97727422] | 2015-02-22 20:40:41 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,718,461,217,308,700 | negative | 1 | Customer Service Issue | 0.6965 | American | null | MeganStephens74 | null | 0 | @AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful. | null | 2015-02-22 20:40:40 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,718,410,944,188,400 | negative | 1 | Can't Tell | 1 | American | null | Nutz_80 | null | 0 | @AmericanAir by far the best example of the worst company @Cowboycerrone | null | 2015-02-22 20:40:28 -0800 | null | null |
569,718,285,060,706,300 | negative | 1 | Can't Tell | 0.6684 | American | null | MeganStephens74 | null | 0 | @AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking. | null | 2015-02-22 20:39:58 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,718,162,595,426,300 | positive | 1 | null | null | American | null | mosdefmikey | null | 0 | @AmericanAir Got my bags this morning! Thanks! | [24.55401318, -81.80300774] | 2015-02-22 20:39:29 -0800 | st paul, minnesota | null |
569,717,866,611,630,100 | positive | 1 | null | null | American | null | the_Dyp | null | 0 | @AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You! | null | 2015-02-22 20:38:18 -0800 | Madison, WI | Central Time (US & Canada) |
569,717,739,113,320,450 | negative | 1 | Flight Attendant Complaints | 0.6646 | American | null | MeganStephens74 | null | 0 | @AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else | null | 2015-02-22 20:37:48 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,717,632,993,263,600 | negative | 1 | Customer Service Issue | 0.681 | American | null | Taylorgnomey | null | 0 | @AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days.. | null | 2015-02-22 20:37:23 -0800 | null | null |
569,717,605,277,130,750 | negative | 1 | Lost Luggage | 1 | American | null | mjsorci | null | 0 | @AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's? | null | 2015-02-22 20:37:16 -0800 | null | null |
569,717,037,464,838,140 | positive | 1 | null | null | American | null | PhilHagen | null | 0 | @AmericanAir ok no worries. Thanks for the straight story. It's appreciated. | [33.94207019, -118.39427775] | 2015-02-22 20:35:01 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,716,576,850,731,000 | neutral | 0.3455 | null | 0 | American | null | roblasvegas | null | 0 | @AmericanAir Thank you for the response. When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up | null | 2015-02-22 20:33:11 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,716,270,184,173,600 | negative | 1 | Late Flight | 0.3745 | American | null | MeganStephens74 | null | 0 | @AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though... | null | 2015-02-22 20:31:58 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,715,908,664,430,600 | neutral | 1 | null | null | American | null | TheByronCraig | null | 0 | @AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct? | null | 2015-02-22 20:30:32 -0800 | Dallas | Los Angeles | Central Time (US & Canada) |
569,715,860,241,129,500 | negative | 1 | Lost Luggage | 1 | American | null | pet1713 | null | 0 | @AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝 | [30.0555099, -95.165959] | 2015-02-22 20:30:20 -0800 | Houston TX | Eastern Time (US & Canada) |
569,715,802,703,859,700 | negative | 1 | Flight Attendant Complaints | 0.6287 | American | null | MeganStephens74 | null | 0 | @AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get... | null | 2015-02-22 20:30:06 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,715,539,821,654,000 | negative | 1 | Can't Tell | 0.6636 | American | null | ScoJo262 | null | 0 | @AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou | null | 2015-02-22 20:29:04 -0800 | null | Eastern Time (US & Canada) |
569,715,419,851,796,500 | neutral | 1 | null | null | American | null | joeyquart | null | 0 | @AmericanAir flight number #2386 | null | 2015-02-22 20:28:35 -0800 | Buda Texas | Central Time (US & Canada) |
569,715,341,259,104,260 | neutral | 0.6826 | null | 0 | American | null | judya25 | null | 0 | @AmericanAir it looks like a mistake | null | 2015-02-22 20:28:16 -0800 | null | null |
569,715,074,505,420,800 | negative | 1 | Lost Luggage | 1 | American | null | LanaFBernstein | null | 0 | @AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr | null | 2015-02-22 20:27:13 -0800 | null | Eastern Time (US & Canada) |