tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,844,088,997,949,440 | negative | 0.7114 | Can't Tell | 0.3632 | United | null | cfacekillah | null | 0 | @united you need a bag bouncer. Get it together | null | 2015-02-23 04:59:52 -0800 | null | null |
569,842,553,966,571,500 | neutral | 0.6237 | null | 0 | United | null | nicoleleigh85 | null | 0 | @united and learn how to book flights. http://t.co/MHHS9RUpLv | null | 2015-02-23 04:53:46 -0800 | Sheboygan | null |
569,842,452,716,236,800 | negative | 1 | Can't Tell | 0.6702 | United | null | ShowExpert | null | 0 | @united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit? | null | 2015-02-23 04:53:22 -0800 | Boulder, Colorado | null |
569,842,196,045,656,060 | negative | 1 | Flight Attendant Complaints | 1 | United | null | nicoleleigh85 | null | 0 | @united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool. | null | 2015-02-23 04:52:21 -0800 | Sheboygan | null |
569,841,224,221,392,900 | negative | 1 | Cancelled Flight | 1 | United | null | NicoleIn140 | null | 0 | UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation. | null | 2015-02-23 04:48:29 -0800 | Western Massachusetts, USA | Eastern Time (US & Canada) |
569,841,047,456,460,800 | negative | 1 | Can't Tell | 1 | United | null | alysabaker | null | 0 | @united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight | null | 2015-02-23 04:47:47 -0800 | ÜT: 50.97861,-114.000116 | Mountain Time (US & Canada) |
569,840,341,899,026,400 | positive | 1 | null | null | United | null | crsmoore | null | 0 | @united Was able to send the DM. All good now. | null | 2015-02-23 04:44:59 -0800 | USA / The World | Eastern Time (US & Canada) |
569,839,889,564,307,460 | negative | 1 | Late Flight | 1 | United | null | alysabaker | null | 0 | @united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats... | null | 2015-02-23 04:43:11 -0800 | ÜT: 50.97861,-114.000116 | Mountain Time (US & Canada) |
569,839,559,728,439,300 | negative | 1 | Customer Service Issue | 0.6803 | United | null | alysabaker | null | 0 | @united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly | null | 2015-02-23 04:41:52 -0800 | ÜT: 50.97861,-114.000116 | Mountain Time (US & Canada) |
569,839,419,211,034,600 | negative | 0.6565 | Customer Service Issue | 0.6565 | United | null | dealswelike | null | 1 | @united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end? | null | 2015-02-23 04:41:19 -0800 | New York | Central Time (US & Canada) |
569,838,973,490,765,800 | neutral | 0.6495 | null | null | United | null | idguy | null | 0 | @united Thanks. Got it straightend out last night. | null | 2015-02-23 04:39:33 -0800 | New Jersey | Eastern Time (US & Canada) |
569,838,692,220,543,000 | negative | 1 | Customer Service Issue | 0.6557 | United | null | alysabaker | null | 0 | @united well for a start it would be nice if your ticket was actually in the system when you change a flight | null | 2015-02-23 04:38:25 -0800 | ÜT: 50.97861,-114.000116 | Mountain Time (US & Canada) |
569,838,593,423,708,160 | neutral | 1 | null | null | United | null | SwtSarandipity | null | 0 | @united any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother | null | 2015-02-23 04:38:02 -0800 | Hurst, TX | null |
569,838,260,077,228,000 | negative | 1 | Flight Attendant Complaints | 0.6749 | United | null | aleciamastin | null | 0 | @united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending. | null | 2015-02-23 04:36:42 -0800 | St. Louis, MO | Central Time (US & Canada) |
569,837,273,828,732,900 | negative | 1 | Lost Luggage | 0.34 | United | null | jeanvirgile | null | 0 | @united no they did not want to deliver at my house. Had to go to sombrons else house | null | 2015-02-23 04:32:47 -0800 | Brossard | Eastern Time (US & Canada) |
569,836,305,066,041,340 | positive | 0.6868 | null | 0 | United | null | tonywhelan | null | 0 | @united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with. | null | 2015-02-23 04:28:56 -0800 | Stavromula Beta | Quito |
569,836,091,651,592,200 | negative | 1 | Lost Luggage | 0.3476 | United | null | crsmoore | null | 0 | @united I guess you have to "follow" me in order for me to send you a DM.. I tried and it won't send. | null | 2015-02-23 04:28:05 -0800 | USA / The World | Eastern Time (US & Canada) |
569,835,312,106,618,900 | neutral | 0.6861 | null | 0 | United | null | crsmoore | null | 0 | @united Will definitely do so. Sending a DM now. | null | 2015-02-23 04:25:00 -0800 | USA / The World | Eastern Time (US & Canada) |
569,834,960,107,868,160 | negative | 1 | Bad Flight | 0.3771 | United | null | gtifreak04 | null | 0 | @united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback | null | 2015-02-23 04:23:36 -0800 | null | Quito |
569,834,804,943,962,100 | negative | 1 | Lost Luggage | 0.6871 | United | null | liveitup09 | null | 0 | @united I have sent a message with a bag tag. Have you looked? | null | 2015-02-23 04:22:59 -0800 | null | Atlantic Time (Canada) |
569,834,720,424,362,000 | neutral | 1 | null | null | United | null | RioLongacre | null | 0 | @united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3? | null | 2015-02-23 04:22:39 -0800 | Denver, CO | Eastern Time (US & Canada) |
569,833,653,871,743,000 | negative | 1 | Lost Luggage | 1 | United | null | ClareSPhoto | null | 0 | @united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage? | null | 2015-02-23 04:18:24 -0800 | Chorley, Lancashire | Amsterdam |
569,831,129,773,027,300 | negative | 1 | Flight Attendant Complaints | 0.3563 | United | null | fredcarlton | null | 0 | @united why do I check in online if I still have to wait in line for an hour to "check in" at counter? #fuckinlame @naia_miaa | null | 2015-02-23 04:08:22 -0800 | null | Pacific Time (US & Canada) |
569,830,265,364,701,200 | negative | 1 | Customer Service Issue | 1 | United | null | nicoleleigh85 | null | 0 | @united very poor customer service. I WILL think again befor Flight Booking Problems another United flight. | null | 2015-02-23 04:04:56 -0800 | Sheboygan | null |
569,827,329,024,913,400 | negative | 1 | Bad Flight | 0.6606 | United | null | steven10093 | null | 0 | @united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever | null | 2015-02-23 03:53:16 -0800 | Boston | Central Time (US & Canada) |
569,826,992,251,473,900 | neutral | 0.6471 | null | 0 | United | null | ohlesliebarker | null | 0 | @united hi -- @united was. Thank you! | null | 2015-02-23 03:51:56 -0800 | Dallas, Texas | Central Time (US & Canada) |
569,826,411,206,316,000 | negative | 0.6839 | Customer Service Issue | 0.3743 | United | null | notsingirl | null | 0 | @united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff | null | 2015-02-23 03:49:37 -0800 | null | null |
569,824,906,638,073,860 | negative | 1 | Bad Flight | 0.3451 | United | null | bmalones44 | null | 1 | @united - 75% of a plane's passengers boarding in your "Premier" groups might be an indication of a broken process. | null | 2015-02-23 03:43:39 -0800 | P.R.O.B. | Quito |
569,824,790,200,111,100 | neutral | 0.6657 | null | 0 | United | null | RaffaellaDom | null | 0 | @united Any news about the departure of the flight UA51? | null | 2015-02-23 03:43:11 -0800 | Roma | Rome |
569,824,565,091,823,600 | positive | 1 | null | null | United | null | TravlnKB | null | 0 | @united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E | null | 2015-02-23 03:42:17 -0800 | East Coast | Quito |
569,821,947,049,218,050 | negative | 1 | Cancelled Flight | 1 | United | null | sarahali | null | 0 | @united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again. | null | 2015-02-23 03:31:53 -0800 | null | null |
569,817,289,874,411,500 | negative | 1 | Customer Service Issue | 0.6766 | United | null | youfancygirl | null | 0 | @united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet | null | 2015-02-23 03:13:23 -0800 | Park Slope | Central Time (US & Canada) |
569,816,394,180,788,200 | negative | 1 | Lost Luggage | 1 | United | null | PatrickGrubbe | null | 0 | @united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH | null | 2015-02-23 03:09:49 -0800 | Lewis Center, OH | Eastern Time (US & Canada) |
569,816,326,744,776,700 | neutral | 1 | null | null | United | null | thepriceisright | null | 0 | @united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919. | [0.0, 0.0] | 2015-02-23 03:09:33 -0800 | Richmond, VA | Eastern Time (US & Canada) |
569,815,968,194,678,800 | negative | 0.6907 | Lost Luggage | 0.6907 | United | null | 8629Fissile | null | 0 | @united Do you have a further update on the suitcase today please. | null | 2015-02-23 03:08:08 -0800 | null | London |
569,815,297,475,149,800 | negative | 0.686 | Can't Tell | 0.686 | United | null | sarahali | null | 0 | @united literally sucks | null | 2015-02-23 03:05:28 -0800 | null | null |
569,815,182,265,978,900 | positive | 1 | null | null | United | null | domdelfino | null | 0 | @united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien | null | 2015-02-23 03:05:00 -0800 | DOM-ination | Quito |
569,814,010,398,273,540 | negative | 1 | Lost Luggage | 0.6894 | United | null | MarcusLake31 | null | 0 | @united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS | [39.24541389, -106.88172648] | 2015-02-23 03:00:21 -0800 | null | Sydney |
569,813,752,268,374,000 | neutral | 0.6596 | null | 0 | United | null | JoeRychalsky | null | 0 | @united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues | null | 2015-02-23 02:59:19 -0800 | Wilmington, Delaware | Eastern Time (US & Canada) |
569,813,373,413,687,300 | negative | 1 | Flight Attendant Complaints | 0.6669 | United | null | CoffeeCult448 | null | 1 | @united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable. | null | 2015-02-23 02:57:49 -0800 | Buffalo/Oakland/Savannah/Ire | null |
569,812,898,815,615,000 | negative | 1 | Cancelled Flight | 1 | United | null | sarahali | null | 0 | @united this is the second time my flights been Cancelled Flightled... Like really? | null | 2015-02-23 02:55:56 -0800 | null | null |
569,811,013,786,312,700 | negative | 1 | Late Flight | 1 | United | null | priyadarshy | null | 0 | @united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket | null | 2015-02-23 02:48:26 -0800 | US | Quito |
569,809,648,712,327,200 | neutral | 0.6652 | null | 0 | United | null | Kwilusz1 | null | 0 | @united yes please. Going to drive the 6 hours. | null | 2015-02-23 02:43:01 -0800 | null | Quito |
569,808,684,252,942,340 | positive | 1 | null | null | United | null | Steinberg1 | null | 0 | @united I am impressed with your super-fast reply to @CGJase | [20.0615871, 110.18390431] | 2015-02-23 02:39:11 -0800 | Beijing | Beijing |
569,807,000,927,920,100 | positive | 1 | null | null | United | null | Bridget__Walsh | null | 0 | @united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you! | null | 2015-02-23 02:32:30 -0800 | Cleveland, Ohio | Atlantic Time (Canada) |
569,805,215,605,456,900 | negative | 1 | Customer Service Issue | 0.702 | United | null | CWWMUK | null | 0 | @united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised.... | null | 2015-02-23 02:25:24 -0800 | North West of England | null |
569,804,677,472,251,900 | negative | 0.6543 | Late Flight | 0.6543 | United | null | Kwilusz1 | null | 0 | @united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting? | null | 2015-02-23 02:23:16 -0800 | null | Quito |
569,801,303,204,851,700 | negative | 1 | longlines | 0.3684 | United | null | kennykhlee | null | 0 | @united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable | null | 2015-02-23 02:09:51 -0800 | San Francisco | Pacific Time (US & Canada) |
569,792,291,264,712,700 | neutral | 0.664 | null | null | United | null | The5y5Adm1n | null | 0 | @united the child is two years old | null | 2015-02-23 01:34:03 -0800 | null | null |
569,791,792,029,151,200 | negative | 1 | Lost Luggage | 0.6853 | United | null | jnml | null | 0 | @united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail | null | 2015-02-23 01:32:04 -0800 | null | null |
569,785,570,320,195,600 | negative | 0.6363 | Flight Booking Problems | 0.3417 | United | null | Rapetti | null | 0 | @united was trying to change a flight online but got an error can you help via DM? | null | 2015-02-23 01:07:20 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
569,785,074,910,154,750 | neutral | 0.6684 | null | null | United | null | The5y5Adm1n | null | 0 | @united followed you and DM'd you | null | 2015-02-23 01:05:22 -0800 | null | null |
569,782,352,223,666,200 | positive | 1 | null | null | United | null | Veronique956 | null | 0 | @united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air. | null | 2015-02-23 00:54:33 -0800 | Brownsville, Tx | Eastern Time (US & Canada) |
569,781,926,162,145,300 | negative | 1 | Can't Tell | 0.6854 | United | null | doug_samuel | null | 0 | @united you are terrible. | null | 2015-02-23 00:52:51 -0800 | null | Eastern Time (US & Canada) |
569,780,939,280,093,200 | neutral | 1 | null | null | United | null | cote_kcote94 | null | 0 | @united @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA | null | 2015-02-23 00:48:56 -0800 | null | null |
569,780,773,194,113,000 | negative | 1 | Lost Luggage | 0.6353 | United | null | TimBouhour | null | 0 | @united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight | null | 2015-02-23 00:48:17 -0800 | Raleigh, NC | null |
569,780,368,309,657,600 | negative | 1 | Flight Booking Problems | 1 | United | null | Indy2Bangkok | null | 0 | @united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me. | null | 2015-02-23 00:46:40 -0800 | Indiana | Atlantic Time (Canada) |
569,777,772,115,193,860 | negative | 0.6688 | Can't Tell | 0.3519 | United | null | BrendanPFarrell | null | 0 | @united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR | [0.0, 0.0] | 2015-02-23 00:36:21 -0800 | New York/New Jersey | Eastern Time (US & Canada) |
569,777,329,330,884,600 | negative | 1 | Bad Flight | 0.688 | United | null | BrendanPFarrell | null | 0 | @united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 … | [0.0, 0.0] | 2015-02-23 00:34:35 -0800 | New York/New Jersey | Eastern Time (US & Canada) |
569,769,708,569,767,940 | negative | 1 | longlines | 0.6774 | United | null | eryder | null | 0 | @united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.) | null | 2015-02-23 00:04:18 -0800 | Lexington, Ky | Eastern Time (US & Canada) |
569,769,624,780,165,100 | negative | 0.7158 | Lost Luggage | 0.3579 | United | null | wsachs | null | 0 | @united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too. | null | 2015-02-23 00:03:59 -0800 | New York/New Jersey depends on | Eastern Time (US & Canada) |
569,767,266,075,742,200 | neutral | 1 | null | null | United | null | KennedyJonesTHO | null | 0 | @united can you help me add my KTN to this reservation PLZ? | null | 2015-02-22 23:54:36 -0800 | Los Angeles | Arizona |
569,765,076,980,215,800 | negative | 1 | Late Flight | 0.68 | United | null | __XT | null | 0 | @united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience? | null | 2015-02-22 23:45:54 -0800 | null | Eastern Time (US & Canada) |
569,763,359,278,506,000 | neutral | 1 | null | null | United | null | manuel261984 | null | 0 | @united whats UA 1205 lax - newark ?? | null | 2015-02-22 23:39:05 -0800 | null | Mexico City |
569,763,346,431,414,300 | negative | 0.6947 | Late Flight | 0.3579 | United | null | DelonGerry | null | 0 | @united @DelonGerry ual sucks | null | 2015-02-22 23:39:02 -0800 | null | null |
569,762,463,811,383,300 | negative | 0.6534 | Cancelled Flight | 0.6534 | United | null | pdxmucci | null | 0 | @united not happening. Delta took care of us. Peace! | null | 2015-02-22 23:35:31 -0800 | Portland, OR | null |
569,762,365,572,558,850 | negative | 1 | Late Flight | 0.6304 | United | null | NicoleIn140 | null | 0 | BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines | null | 2015-02-22 23:35:08 -0800 | Western Massachusetts, USA | Eastern Time (US & Canada) |
569,762,067,097,501,700 | negative | 1 | Lost Luggage | 1 | United | null | Spanner2 | null | 0 | @united you have now lost my bag. Never ever flying United again #joke | null | 2015-02-22 23:33:57 -0800 | London baby | null |
569,758,414,810,849,300 | negative | 1 | Flight Booking Problems | 0.3505 | United | null | huskerjon00 | null | 1 | @united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue | null | 2015-02-22 23:19:26 -0800 | null | null |
569,756,967,935,148,000 | negative | 1 | Late Flight | 0.3603 | United | null | FrederickMassag | null | 0 | @united Missed UA1568 connection due 2 mechanical failure UA1543 ("uplink prob"). I will lose ~$400 in clients Mon. How can you compensate? | null | 2015-02-22 23:13:41 -0800 | 176 Thomas Johnson Drive, #204 | Eastern Time (US & Canada) |
569,755,876,401,274,900 | neutral | 0.6667 | null | null | United | null | lclohmd | null | 1 | @united you'll be hearing from me for sure. | null | 2015-02-22 23:09:21 -0800 | Toronto | null |
569,754,680,626,008,060 | negative | 1 | Cancelled Flight | 1 | United | null | pdxmucci | null | 1 | @United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United | null | 2015-02-22 23:04:36 -0800 | Portland, OR | null |
569,753,797,704,024,060 | negative | 0.6851 | Can't Tell | 0.3596 | United | null | JasonArbaugh | null | 0 | @united Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin, but am now waiting for the luggage. | null | 2015-02-22 23:01:05 -0800 | null | null |
569,753,041,420,865,540 | neutral | 1 | null | null | United | null | The5y5Adm1n | null | 0 | @united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation) | null | 2015-02-22 22:58:05 -0800 | null | null |
569,751,515,461,603,300 | negative | 1 | Lost Luggage | 0.6359 | United | null | czamkoff | null | 0 | @united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service! | null | 2015-02-22 22:52:01 -0800 | null | null |
569,751,096,580,812,800 | negative | 1 | longlines | 0.3456 | United | null | ScottRSlaughter | null | 0 | @united doesn't help the 100 or more passengers that just arrived an hour Late Flight. | null | 2015-02-22 22:50:21 -0800 | null | null |
569,750,540,302,680,060 | negative | 1 | Late Flight | 1 | United | null | hilary33836700 | null | 0 | @united 40 minutes on tarmac now. That's after 9 hour delay. | null | 2015-02-22 22:48:08 -0800 | null | null |
569,749,896,095,359,000 | negative | 1 | Cancelled Flight | 1 | United | null | patlee | null | 0 | @united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1 | null | 2015-02-22 22:45:35 -0800 | Bay Area, CA | Pacific Time (US & Canada) |
569,749,422,482,960,400 | negative | 0.6724 | Flight Booking Problems | 0.3673 | United | null | PopsCutrona | null | 0 | @united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz | null | 2015-02-22 22:43:42 -0800 | San Francisco, Ca | Pacific Time (US & Canada) |
569,749,233,344,983,040 | negative | 1 | Late Flight | 0.6759 | United | null | hilary33836700 | null | 0 | @united Is flight 746 going to sit on the tarmac FOREVER????????? | null | 2015-02-22 22:42:57 -0800 | null | null |
569,748,884,164,988,900 | negative | 1 | Flight Attendant Complaints | 0.6818 | United | null | JacquieMae08 | null | 1 | @united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional. | null | 2015-02-22 22:41:34 -0800 | SD || CA | Arizona |
569,748,687,812,845,600 | negative | 1 | Customer Service Issue | 0.3462 | United | null | chocolossus | null | 1 | @united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons | null | 2015-02-22 22:40:47 -0800 | Vancouver, CA | null |
569,748,572,104,560,640 | positive | 0.6667 | null | null | United | null | abroad_aus | null | 0 | @united I wanna be grand staff | null | 2015-02-22 22:40:19 -0800 | null | null |
569,748,501,342,478,340 | negative | 1 | Customer Service Issue | 0.6522 | United | null | BrentOya | null | 0 | @united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why... | null | 2015-02-22 22:40:02 -0800 | null | null |
569,748,491,943,039,000 | negative | 0.6691 | Flight Attendant Complaints | 0.351 | United | null | chocolossus | null | 1 | @united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate | null | 2015-02-22 22:40:00 -0800 | Vancouver, CA | null |
569,748,289,945,362,400 | negative | 1 | Flight Attendant Complaints | 0.3435 | United | null | chocolossus | null | 0 | @united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs. | null | 2015-02-22 22:39:12 -0800 | Vancouver, CA | null |
569,748,099,616,215,040 | negative | 1 | Cancelled Flight | 0.6667 | United | null | chocolossus | null | 0 | @united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate. | null | 2015-02-22 22:38:27 -0800 | Vancouver, CA | null |
569,747,706,047,934,460 | positive | 1 | null | null | United | null | abroad_aus | null | 0 | @united I wanna be ride United airline! I love airplane | null | 2015-02-22 22:36:53 -0800 | null | null |
569,747,702,981,853,200 | negative | 1 | Cancelled Flight | 0.6838 | United | null | hilary33836700 | null | 0 | @united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time?? | null | 2015-02-22 22:36:52 -0800 | null | null |
569,747,668,232,065,000 | negative | 1 | Flight Attendant Complaints | 0.6531 | United | null | wsachs | null | 0 | @united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity | null | 2015-02-22 22:36:44 -0800 | New York/New Jersey depends on | Eastern Time (US & Canada) |
569,746,687,805,095,940 | negative | 1 | Late Flight | 1 | United | null | hilary33836700 | null | 1 | @united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving? | null | 2015-02-22 22:32:50 -0800 | null | null |
569,745,645,956,771,840 | negative | 1 | Cancelled Flight | 1 | United | null | patlee | null | 0 | @united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ | [0.0, 0.0] | 2015-02-22 22:28:42 -0800 | Bay Area, CA | Pacific Time (US & Canada) |
569,745,365,940,830,200 | negative | 1 | Customer Service Issue | 0.6847 | United | null | patlee | null | 0 | @united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet | null | 2015-02-22 22:27:35 -0800 | Bay Area, CA | Pacific Time (US & Canada) |
569,744,378,354,401,300 | negative | 0.7087 | Late Flight | 0.7087 | United | null | greghm88 | null | 0 | @united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted | null | 2015-02-22 22:23:39 -0800 | London | null |
569,744,079,027,896,300 | negative | 1 | Cancelled Flight | 0.6804 | United | null | gwen1013 | null | 1 | @united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher? | null | 2015-02-22 22:22:28 -0800 | New Haven, CT | null |
569,743,891,714,347,000 | negative | 1 | longlines | 0.6818 | United | null | DudeOfTheHouse | null | 0 | @united If you consider 50 mins for bags @ 10:00pm on a Sunday night "as fast as they can", you should reconsider what you think that means. | null | 2015-02-22 22:21:43 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,743,079,491,547,140 | negative | 1 | Flight Attendant Complaints | 0.6598 | United | null | meeems22 | null | 0 | @united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United | null | 2015-02-22 22:18:30 -0800 | null | null |
569,741,986,502,041,600 | negative | 0.6501 | Flight Attendant Complaints | 0.3414 | United | null | toromiller | null | 0 | @united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead | null | 2015-02-22 22:14:09 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,741,366,642,618,400 | neutral | 0.6659 | null | 0 | United | null | toromiller | null | 0 | @united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty | null | 2015-02-22 22:11:41 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,741,325,454,540,800 | negative | 1 | Can't Tell | 0.3646 | United | null | ChrisPinTX | null | 1 | @united On top of that I paid for 1st class and my wife got stuck in coach. | null | 2015-02-22 22:11:31 -0800 | null | Central Time (US & Canada) |