Talk:Charter Communications

message: A lot of whiny customers here. Yesitsnot (talk) 07:37, 9 September 2010 (UTC)
thread_title: Stop whining

message: * "Don't come to us, we will make your ass broke as a joke" (2009)
The slogans section is used on the Wendy's article.  that was my template for this article.  If we should put it back on the article, please do so.  If i can find it, i will put up some of the older, funnier slogans. --Zeroasterisk 18:28, 8 Mar 2005 (UTC)
thread_title: Slogans

message: *"1998 the SEC investigates a buying binge by the company which leads to the indictment of four former executives for improper financial reporting"
**is this not the same thing as the 2000/01 fraud? Is it misdated? Or did the fraud investigation begin that long ago on other matters than what led to the convictions? Rd232 talk 01:01, 3 November 2005 (UTC)
thread_title: Indictments

message: Media Tracker
Here's the info I found that put it at 1998, the way courts work it may have been that long (1998-2000/1) to actually get it done
btw t/y for helping out
J\/\/estbrook       05:32, 3 November 2005 (UTC)
thread_title:  Link to date for indictments(sp) 

message: From Cox's wiki page:
"Cox Communications is a wholly-privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunciations services in the United States. It is the third-largest cable television provider in the United States, serving more than 6.7 million customers, including 2.7 million digital cable subscribers, 3.1 million Internet subscribers, and 1.7 digital telephone subscribers[2]. Its animated spokesman is named Digital Max."
Charter also makes note that it is the third largest cable television provider.
Jaymzyates 23:05, 23 December 2006 (UTC)
replies: text: Charter technically is the third largest  publicly traded cable operator but fourth overall. Cox Communications is a private company but third overall. ♪♫Alucard 16♫♪ 05:23, 9 March 2008 (UTC)
thread_title:  Ranking 

message: I am a Charter employee.  The Bay City, MI call center closed.  The Walker, MI call center remains open.  I have corrected this.
I have added the inclusion of TeleTech's center in WV to the list. FFrX 08.01.07
fyi- The outsourcing section says all US call centers have been closed and outsourced out of country, yet one of the outsource centers listed is Laredo Texas.  We all know charter is too cheap to keep even 1 US call center... 
oooh and someone should add that Charter will take your money and say you are receiving 5mb/sec service when in reality you only get .5-1mbps unless it's 3-5AM.  also might want to mention that after 3-5 hours of phone support with some jackass who doesn't understand what your saying (ex English), and another 2hr period in which a tech is supposed to come out, and then the next hour when they get there late after that 2hr period ended and admit that they simply are not providing enough bandwidth to the building and everyone has the same problem yet they still will not upgrade to provide the speed they charge you for or refund your cable bill aside from the last 5-7 days even tho it has been occuring for months.  wtf i thought there are rules against monopolies  —Preceding unsigned comment added by 71.90.25.252 (talk) 00:26, 3 October 2007 (UTC)
thread_title: Mistakes in outsourcing section

message: The following line was deleted as it is not accurate the number listed (last 4 removed) is NOT a customer service number. It is neither a corporate contact number either. 
* HSD/Telephony Emergency Support: (502) 420-
M-BMor 07:51, 26 March 2007 (UTC)
thread_title: Corporate contact

message: Question, should it be "Charter Communications was incorporated" or "Charter Communications incorporated"?  For clarity, it seems the former is clearer as it seems someone identified the statement as Charter Communications Incorporated (like Charter Communications, Inc.) --AllyUnion (talk) 08:36, 18 March 2008 (UTC)
thread_title:  Incorporated / was founded 

message: Several (presently unsourced) paragraphs about the recent activities of Charter Communications were recently added to the article's intro.  In their original form, they read like advertising copy, so I removed them.  The author Mbaker99 reintroduced them, still failing to cite sources but with the tone cleaned up a bit.  I then split this off into a separate section, as there was way too much detail for a brief introduction to the topic.  This section has since been moved to the top of the page.
My present thoughts on this are:
1) It's still unsourced.  This should be fixed, by someone who can verify this information and link to it; my cursory attempt at looking on google didn't turn up these statistics.
2) It's too long; I don't think excruciating statistical detail on the growth of this company needs to comprise such a large portion of the article; something brief indicating how many customers they currently have/have gained recently would be sufficient.  Similarly, the multifarious paragraphs on customer service improvement could be cut down to a couple sentences saying that they've hired more agents and are answering calls faster, IF this information can be sourced.
3) This information should be AFTER the info providing a general overview of the company; putting it before sections like "History" that describe what the company's actual business is makes the article clumsy.
4) I'm 99.999999% certain Mbaker99 is a Charter employee, as information like "average speed of answer" is NOT generally made public by call centers, and is unlikely to be available from any source other than Charter's internal documents.
Since I have no desire to get into a revert war, I'm going to wait (a bit) before making any more changes to this article to see if anybody else has any thoughts on this.
evildeathmath 16:52, 11 June 2008 (UTC)
thread_title:  Recent additions to this page 

message: A link to Charter-Bundle.com was removed from the bottom of the page. This is not a page by charter, rather a link to a Charter reseller.  —Preceding unsigned comment added by 71.53.188.25 (talk) 23:50, 29 August 2008 (UTC)
thread_title:  Link removed 

message: "All of these criticisms have led consumers to believe that Charter Communications offers the worst combination of price for channel availability of any major cable provider in the United States."  This line is unsupported by any of the surrounding lines. It should have a reference. L.cash.m (talk) 20:54, 7 December 2008 (UTC)
thread_title:  Complaints section 

message: Charter suggests a battery backup to reduce the risk of being without phone service in the event main power is lost.
Is this line really necessary under history? It seems to be out of place.  —Preceding unsigned comment added by 70.124.2.206 (talk) 08:41, 2 February 2009 (UTC)
thread_title:  History 

message: Kamloops, British Columbia no longer provides support for Charter. Support ended on January 9, 2010.
See http://www.kamloopsnews.ca/article/20091217/KAMLOOPS0101/312179958/employees-out-of-work-victoria-out-of-money-to-help
http://www.kamloopsnews.ca/article/20100109/KAMLOOPS0101/301099991/-1/KAMLOOPS01/convergys-staff-continues-to-drop-as-closing-date-nears
Cvgskam (talk) 01:49, 11 January 2010 (UTC)
thread_title:  Outsourcing 

message: I hope I did it right and didn't miss anything. I don't like Comcast or Charter anymore than anybody else, but still, vandalism like this doesn't help.--ThePenciler (talk) 05:41, 26 June 2010 (UTC)
thread_title:  Reverted some vandalism. 

message: The information I have read is very outdated and yet very much the same as to what is going on at this date. Charter Communications continues to  send out monthly bills and yet provides nothing in the form of a "product" worthy of the package deals they "contract" to offer.  —Preceding unsigned comment added by 97.88.228.241 (talk) 07:57, 22 August 2010 (UTC)
replies: text: Why stay with them so long if they are that bad?  —Preceding unsigned comment added by 86.154.168.91 (talk) 20:49, 6 May 2011 (UTC)
thread_title:  Charter Communications...Phone, Internet, Cable Provider 

message: It appears (via their website and other branded materials) that the logo is no longer current. They do not use iconography anymore - the logo is now 100% text.  — Preceding unsigned comment added by 170.65.128.6 (talk) 22:51, 21 January 2015 (UTC)
thread_title:  Logo is now dated 

message: Reads like a PR handout from the company. I know certain dates need to remain because it shows their rapacious nature, but surely some of the bafflegab and PR swill can be removed. Not also that they're intending to swallow Time-Warner and petitions are flying. 184.148.107.107 (talk)  —Preceding undated comment added 19:43, 21 November 2015 (UTC)
replies: text: Hi 184.148.107.107- Is there a specific section of the page you are referring to? If you can specify what area of the article, it would be helpful for other editors.  I've made some edits to the page previously, I could probably help you. DirectAttrition (talk) 18:23, 23 November 2015 (UTC)
thread_title:  Largely a PUFF Piece 

message: === Charter Communications ===
* 
Semi-protection: High level of IP vandalism. Kazaro (talk) 09:47, 5 July 2016 (UTC)
thread_title:  Request to put a semi protected to Charter Communications 

message: * 
Semi-protection: High level of IP vandalism. Kazaro (talk) 09:47, 5 July 2016 (UTC)
thread_title:  [[Charter Communications]] 

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thread_title:  External links modified 

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thread_title:  External links modified 

message: An editor recently replaced the old "Charter Communications" logo on the page with the company's current "Spectrum" logo.  I reverted the change until I realized that charter.com redirects to spectrum.com as their web page, upon which I undid my own edit.  My latter edit, in turn, was reverted by someone apparently sharing my original thought that Spectrum was only part of what Charter does.
So, which is it?  Does Charter still promote products other than via their Spectrum brand, even though spectrum.com is their (only?) website?  If so, what are those products?  If not, I suggest we display their current/only brand logo.  Others' thoughts? —ADavidB 06:51, 10 March 2018 (UTC)
replies: text: I think the what products Charter promotes is less relevant here than what the name of the corporation is. The article is about the company, not just a product/brand. So long at the company is Charter, I believe that should be the logo shown at the top. (Put another way: it is confusing/odd to open an article named "Charter" while the infobox says "Spectrum"). Dbsseven (talk) 17:27, 10 March 2018 (UTC)
replies: text: I somewhat agree, though only the logo showed Spectrum, not the whole infobox or article.  Do we have any evidence that Charter still uses a graphical logo with their name in it? —ADavidB 17:46, 10 March 2018 (UTC)
replies: text: Used on 3/1/2018 (the most recent notice on their investor relations page)  Dbsseven (talk) 05:42, 11 March 2018 (UTC)
thread_title:  Which logo and product(s)? 

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thread_title:  Copyright problem removed