Talk:IT service management

message: In my understanding, IT Service Management is a generic term for the overall discipline. ITIL is a instance of a library that covers IT Service Management. There are other libraries considered part of the IT Service Management world: ASL, BiSL, ASPL, etc. I don't think it is appropriate to reduce ITSM just to ITIL. 
Charles T. Betz 03:15, 26 February 2006 (UTC)
replies: text: nice work.  thanks Pukerua 09:40, 2 June 2006 (UTC)
thread_title: Setup

message: I reverted the deletions of ECI and BISL. I am not affiliated with ECI in any way. Their library is a notable American alternative to ITIL, probably the only other coordinated set of books that can be said to provide an alternative full ITSM framework. I see no reason to privilege ITIL just because it is published by a (profit-making) arm of the UK government while ECI is fully private.
Not sure why BISL was deleted, I want to give this effort the benefit of the doubt for now. If it doesn't go anywhere let's revisit. 
Charles T. Betz 02:40, 4 August 2006 (UTC)
thread_title:  Reversions 

message: Firstly, I need to make a disclosure. I work for Infra Corporation in technical support. My request here is to have Infra Corporation added to the List of IT Service Management providers. infra Corporation have a significant list of large companies and has a large market share in Australia, and an ever expanding market share in the UK. infra makes a product call infraEnterprise and is ITIL certified. It does Incident Management, Problem Management, CMDB, Federated CMDB, Change Management, has a service level management module and a knowledge management module that is KCS certified. Without wanting to get into too many technical details (lest this be construed as spam), it uses a multi-tier architecture that is fairly flexible and customisable. Anyway, I was hoping we could add it to the list. I am also adding a request for Infra Corporation to be created, though I realise that as an admin and a long term editor I can quite easily do this myself. I really don't want to cause my firm or myself any grief by doing so, and I certainly don't want to cause any disruption. 
I should also note that our marketing director approached me on the best way of having an article created about us and how to list us on this article. I am fully aware of the potential conflicts of interest, and I have rarely ever edited any articles about ITIL and certainly have never edited any articles about our competitors. If the article is created, I will largely stay away from it and ask for information to be added/removed/changed from the talk page, unless, of course, it is blatant vandalism. - Ta bu shi da yu 02:57, 6 February 2007 (UTC)
thread_title:  Infra Corporation 

message: I have removed the following link in accordance with ELNO #5 and #2. This is an unofficial and unauthorized interpretation of ITSM and appears to exist to promote the company that owns the website, the Quintica Group. There is no way of validating the information presented.
* http://itsm.certification.info/ ITSM Encyclopedia
—Ash (talk) 10:27, 27 July 2009 (UTC)
thread_title:  External link itsm.certification.info 

message: This Californian website claims to be a Society for Service Management but based on the details supplied on the website I can see no sponsors named and no official affiliations. I suspect this website is a fraudulent con. If nobody has serious objections I suggest it is removed as it contravenes WP:ELNO #4 and #5 and probably #10.—Ash (talk) 10:51, 27 July 2009 (UTC)
replies: text: Please refer to no legal threats. If you are  then please make comments using that account rather than other anonymous IP addresses.—Ash (talk) 23:01, 16 January 2010 (UTC)
thread_title:  External link www.sm-s.org 

message: I have removed this link. It is not an officially recognized organization and was created in 2008.—Ash (talk) 02:13, 10 September 2009 (UTC)
thread_title:  Links to itsmpa.org 

message: "IT service management (ITSM or IT services) refers to the implementation and management of quality IT services that meet the needs of the business."
So IT services (I was redirected from that page) is the implementation and management of IT services. Great. I still don't have a clear idea of what IT services is, only that its definition includes more than services themselves.--174.24.84.233 (talk) 22:08, 9 December 2012 (UTC)
replies: text: Funny. ITSM is the management along the life cycle of a service. You have to think about a Strategy around all your IT services. The core life cycle is design of a server, the transition (built) and the operation. At least you have do look for improvements, which leads you again to design. --Bernd F Dollinger (talk) 14:56, 15 December 2012 (UTC)
thread_title:  Defining itself by itself 

message: :Category:Service Management has just been deleted Wikipedia:Categories_for_discussion/Log/2016_January_6#Category:Service_Management
I didn't see this or I'd have spoken against it. The "decision" was to delete it, maybe to upmerge to :Category:Information technology management. The trouble is that this category already has 300 pages in it, 28 sub-categories and a big sign on it saying "Move stuff to sub-categories". So why is deleting an obvious sub-cateogry a good idea?
There was a comment that the name was wrong: didnt say "IT" and had too many caps in it. OK, I can see that.  So what should the new category name be?  We need a category for this, it's a real thing - or why have IT service management as an article?  There are yards of shelf space in the office (of nearly everyone reading this?) given over to ITIL manuals. Service management might be the dullest thing in the world, but it pays the bills for a load of us. 
So how about :Category:IT service management? Viam Ferream (talk) 09:54, 15 January 2016 (UTC)
replies: text:  :Category:Service Management isn't a subcategory of anything, it was deleted as "unimportant to wikiworld". If you want it reinstated, that's a different battle. :Category:IT Service Management though is pretty obviously part of broader IT. Viam Ferream (talk) 09:35, 27 January 2016 (UTC)
thread_title:  [[:Category:Service Management]] 

message: I am not sure if it is just me, but I think the Frameworks section could be improved. First, it could contain more useful entries. It might be useful to add more links such as YASM, IT4IT, VeriSM. Second, I'm not sure I'd agree with all entries. For example, TOGAF is not primarily a service framework. Third, one should avoid mixing a "framework" like ITIL (which is a set of guidelines) with an "standard" like ISO20000, which is something more rigid and specific. Both should be mentioned, but more precise wording to separate "framework/standard." DysprosiumCaliber (talk) 08:26, 5 March 2023 (UTC)
thread_title:  Frameworks