Talk:Ihug

message: ihug is supposed to be in lower case :)
: Yes and no. Originally ihug was in lower case but at points they moved to having a capital "I". Later on the tended to use the lower case "I". Offical documents either use "ihug" , "Ihug" or "IHUG" . Sometimes external parties (iinet even) will use "iHug" although I've never seen the company itself use that. Part of the problem was the branding people were a little slack and didn't actively enforce usage especially by the media. I pretty much decided not to change it hear since it is close enough, also since ihug got bought by iiNet the article might even be redundant. - SimonLyall 00:47, 11 January 2006 (UTC)
thread_title: Untitled

message: I think ihug is usually though to be 3rd largest ISP behind Telecom and Telstra. Also it is probably a Subsidiary rather than a private company.- SimonLyall 03:46, 30 April 2006 (UTC)
thread_title:  3rd largest 

message: Why is a usage meter not a suitable link? It is relavant and it is free. Everyone needs to watch their usage otherwise they get capped. "What should be linked to: Sites with other meaningful, relevant content that is not suitable for inclusion in an article" from WP:EL. WP 22:51, 30 August 2006 (UTC)
replies: text: The usage meter is really only useful for (some) customers of ihug which is a tiny fraction of the people reading this article. The site doesn't contain any meaning ful relivant content about ihug, just a piece of (very new) software that might be of use to some customer's of the company. - SimonLyall 10:31, 31 August 2006 (UTC)
thread_title:  Why no usage meter? 

message: There'd be no ihug without the rare few that stay longer than a year.
Wonder how long http://northnet.net.nz/stuff/cornflakes.wav would last in the article before Lyall edited it out.  —Preceding unsigned comment added by 203.109.131.1 (talk) 03:55, 26 October 2007 (UTC)
thread_title:  Ihug Staff 

message: Quote: "Before 2000 Ihug was New Zealand's largest ISP but as other ISPs began offering flat rate services, many customers opted to transfer to those providers, particularly Xtra."
The reason I dropped ihug as my ISP was not just because of its ongoing connection problems and a lax attitude towards remedying them but especially because of its atrocious customer service. Slow connections speeds were a secondary problem compared to just getting a connection in the first place. Of the many people I know who moved away from ihug these are the main reasons cited, rather than better competition from outside providers. So the claims of the article will need to be verified since they seem to clash with reality. 121.73.7.84 (talk) 11:46, 9 February 2010 (UTC)
replies: text: The section is talking about just after 2000. Before that if people wanted a flat rate account ihug was pretty much their only choice so people stuck with it despite slow speeds, or whatever else. Between 94 and 98 for example people would take hours of continuous dialling to get in, really slow downloads speeds and then get kicked after 3 hours. The ONLY reason they put up with that was that they would have  spent a lot more with any other provider. Would you moved away from ihug if your only option was a $5/hour account elsewhere? Note also that the article you cite is from 2006 - SimonLyall (talk) 07:09, 10 February 2010 (UTC)

text: We are talking about a long period here (say 1998 - 2006 ). During that period the company went though 3 ownerships, several mangement changes, periods when it has busy signals and when it didn't. Multiple turnovers in the helpdesk nd from a 100% dialup (being the only flat-rate ISP) to just one of many DSL-selling ISPs. So exactly which dates did it have bad customer service and customer's left en-mass? Was it 1998? 2000? 2006? . Seriously we need some decent references. The case above is an advertising complaint, I believe Telecom had been stung for several over the years as have other ISPs. Nothing about bas customer service there. - SimonLyall (talk) 09:47, 11 February 2010 (UTC)
thread_title:  Reason for decline