Talk:Emotional labor

message: Non-profit workers - especially those working in organizations that advocate for environmental justice, economic justice, racial justice, and criminal justice reform - engage in a lot of emotional labor. Someone should add a section about non-profit workers to this article. The scholar Beth Eschenfelder has written about non-profit workers and emotional labor.
Teachers and other educators (especially those working in the humanities) also engage in a lot of emotional labor. There should be a specific section about private and public school educators in this article.  — Preceding unsigned comment added by 2601:602:8480:8420:9D8:A0B6:33A1:2F03 (talk) 18:35, 7 December 2022 (UTC)
thread_title: Missing Discussion of Non-Profit Workers

message: ekh 02:56, 20 April 2015 (UTC)
thread_title: Untitled

message: * Sign your entry on a discussion page with four tildes "~". I did so and that produces: DCDuring 03:12, 14 September 2007 (UTC)
thread_title: Some guidelines

message: The way the article is sourced is inadequate. The reader must be able to go to the source, page number,  etc. The reference citation for each statement must be retrievable by the reader and able to be verified.  Please see WP:CITE, WP:FN, WP:V etc. Long lists of referenced at the bottom are useless and look bad, over the top. All books must have ISBN. Regards, --Mattisse 03:46, 14 September 2007 (UTC)
replies: text: Sure. This was just a DYK Songyue Pagoda . I have started work on Forensic psychology in the last week. Since I have just begun,  it still needs much work. The best policy, and the one I always follow, is to add a citation every time you add information. --Mattisse 18:26, 16 September 2007 (UTC)
replies: text: P.S. the Songyue Pagoda was written in a day since the criteria for DYK is the article must be less than five days old. Also, it was a subject that I knew nothing about. I researched the information and each time I added it to the article, I added a reference citation to source it.  --Mattisse 18:31, 16 September 2007 (UTC)
replies: text: The Forensic psychology article I did not originate. Therefore I am cleaning it up. However, I wrote Theodore H. Blau in the last few days. The way to go is to start out small and build as you gather information and references.  --Mattisse 18:48, 16 September 2007 (UTC)
thread_title:  Please add proper reference citations 

message: Having the references make this look so much more professional. There may be folks who want to challenge things, but this is really good. Now you might want to look at what links to this article and see what opportunities there might be improve how they refer to this article (in-line is better than see also). Also you might want to insert references this page that SHOULD be in others. Text searching all of WP articles on alternative words and especially phrases that are related can be fun and make the article more useful. DCDuring 01:08, 19 September 2007 (UTC)
thread_title:  Looking Good!!! 

message: surely the most basic & common example of emotional labor is staff appearing smiling and happy to customers.--Penbat (talk) 18:32, 20 January 2012 (UTC)
thread_title:  difficult to understand & complex 

message: How is emotional labor not a form of the Stockholm Syndrome and shouldn't there be a link here to that article (https://en.wikipedia.org/wiki/Stockholm_syndrome)?Godofredo29 (talk) 15:42, 2 June 2017 (UTC)
thread_title:  Emotional Labor And Stockholm Syndrome 

message: In hopes of expanding the depth and legitimacy of Wikipedia, I would like to further develop this article. I would like to add research-based conclusions from psychological and sociological research journals, such as work completed by Rebecca Erickson, Alicia Grandey, David Holman, Arlie Hochschild, R. Leidner, and S.H. Lopez. Along with adding research-based conclusions, I would also like to connect these theoretical concepts to specific examples of emotional labor with the current labor market. Specifically, I would like to add research-based conclusions from both sociological and psychological research journals on emotional labor under the subsections “Forms of emotional labor” and “Emotional labor in organizations.” I would also like to add information to the subsections entitled “Determinants of using emotional labor,” and “Implications of using emotional labor.” All of the added information would be research-based conclusions from both sociological and psychological research journals. I would also like to connect the concept of emotional labor to the concept of alienation first theorized by Karl Marx, which would require adding a new section to the article. 
Besides having mediocre ratings based on Wikipedia standards while also missing substantial amounts of important information, the importance of the article’s subject matter merits its expansion. Most people hope to be an effective and successful member of the workforce. However, being an effective member of the workforce does not only require having the necessary individual qualifications. Success also requires understanding how the workforce operates as an institution. The concept of emotional labor is a theoretical concept first theorized by Arlie Hochschild that brings a specific and important understanding of the workforce to light. Specifically, as the American economy shifts from a manufacturing to a service economy, control of one’s emotions based on companies’ standards have become so important that emotions have become a commodity in and of themselves. Essentially, I think understanding how emotional labor works ultimately leads to a better understanding of the labor force more generally. I would greatly appreciate any feedback or suggestions on any potentially useful resources. Please keep in mind that this contribution is part of a class assignment at Rice University. 
Morell21 (talk) 19:40, 5 March 2013 (UTC)
replies: text: Hi Morell21, great and ambitious plans! Just one comment. Please remember that Wikipedia is not an academic paper or essay. Wikipedia articles should not be based on WP:primary sources, but on reliable, published secondary sources (for instance, journal reviews and professional or advanced academic textbooks) and, to a lesser extent, on tertiary sources (such as undergraduate textbooks). WP:MEDRS describes how to identify reliable sources for medical information, which is a good guideline for many psychology articles as well. With friendly regards, Lova Falk talk 10:08, 6 March 2013 (UTC)
thread_title: Potential Revisions to article

message: Hi Morell21, I first off want to say that I read over the changes you made to the article and it looks like you added a lot of really great scholarly content, which is great! I do have a few comments that I hope will help you to improve the page even further. First off, the main thing that really jumped out at me was your use of links. There were way too many of them; if you link to something, ie nurses, you do not link to it the next time it appears. You only need to link once, and there are some links that appear multiple times. Also, really think about the things you link to. A lot of the links, like scholars, evidence, goals, role, happy, friends, women, (I could go on) are so general as to almost be really unnecessary, or so broad that when you actually click on them they take you to a page with a whole range of options. For instance, transmutation was a concept that was a little confusing to me that I feel like could be fleshed out a little more, but when I clicked the link it took me to a page asking if I meant biological transmutation, dimensional transmutation, nuclear transmutation, and a whole host of others. Additionally, estrangement linked to a page about a Ukrainian black metal band. So just be a little more careful with your links; make sure that they're not repetitive, that they're relevant, and that they link to the page you want them to link to. Beyond issues with linking, I would say the main thing is that the article is a little difficult to read. The information is quality but sometimes it feels so academic that it is difficult to read, hard to follow, or not very clear. I would just work on making the article more accessible by providing more examples of these concepts you're talking about. For example, you give specific examples of what bodily or expressive emotion work looks like, but don't provide an example of cognitive emotion work. Also, fleshing out your terms a bit more would be really helpful--in what sense are you using the term estrangement? What exactly is transmutation? These kinds of concepts are represented very academically but may be difficult for readers to grasp. Finally, I would really like to see the gender and emotional labor and implications of emotional labor headings expanded on, especially for this class. Expanding on the effect of emotional labor on job segregation, the wage gap, and class inequalities would make for very interesting reading, and some concrete examples would be great. Other than that, great work! Rachel.m.mitchell (talk) 03:28, 4 April 2013 (UTC)
replies: text: Hello, Rachel.m.mitchell. I first want to thank you for reading over my article and giving me suggestions that have the potential of improving my contribution. A couple of other Wiki users have already gone through my article and deleted some unnecessary/repetitive links. I also have some ideas to help better explain the concept of transmutation. To address your concerns with the scholarly nature of this article, I think it's important to realize that emotional labor is a theoretical concept and thus will be require a lot of scholarly sources/explanations. Unlike topics such as water scarcity in Africa that is a little more straightforward and has evidence directly from affected populations, emotional labor is a sociological theoretical concept attempting to explain the American workforce.  However, I will try and edit the article in such as way that will make it more assessable to a broader audience. However, I do think keeping it based on scholarly work and conclusions is both informative and necessary. In terms of expanding how emotional labor affects gender and social inequality more generally, I need to be careful since those are extremely bias and controversial claims. Thus, I purposely attribute such claims to specific authors and do not attempt to make connections of my own since that would go against Wikipedia standards. Thanks again! 
Morell21 (talk) 14:46, 7 April 2013 (UTC)
thread_title: Revisions Feedback

message: Hi Morell21, I really enjoyed reading your article! This article is really well-done and does a great job of incorporating scholarly work. A few minor things: in terms of citations, I don't think that you have to list the year after the authors' names (I'm not sure that this is proper for Wikipedia citations). I also agree with Rachel.m.mitchell that your use of links could be a little bit more strategic (i.e., you may not need as many for terms that aren't extremely related to the topic). While I do agree that the article is a little more scholarly than other Wikipedia articles, I don't think that this is necessarily a bad thing. You could change a bit to try to make it a bit easier to read or accessible to a wider audience, but I don't think it's a huge issue. Under the section "Forms of emotion labor," the sentence "Of all women working, about one-half have jobs that require some form of emotional labor" may need some additional explanation. I noticed that it refers to women specifically, instead of workers in general. While you do go into the relationship of gender and emotion labor later on, I think it would be helpful to include another sentence or two here just mentioning that women are more likely to be in occupations that require emotion labor (if this is the case). Finally, I think the sentence "That is, occupations with high cognitive demands evidence wage returns with increasing emotional labor demands; whereas occupations low in cognitive demands evidence a wage "penalty" with increasing emotional labor demands" in the last section could be expanded upon a bit more. I was interested to learn more about examples of specific occupations where emotional labor is rewarded vs. occupations where it comes with a higher wage penalty. Perhaps you could add a sentence or two here explaining this or add in examples in the "Emotional labor in organizations" section. Great job! Naomi FK (talk) 03:34, 7 April 2013 (UTC)
replies: text: Hi Naomi FK! I just want to thank you for reading over my contribution. I will be sure to look over the Wikipedia guidelines of whether or not I should include the year after the authors' last names in the article. Also, several Wikipedia users have already gone through my article and deleted unnecessary/repetitive links so thank you for the suggestion!  I will also edit the article to make it more accessible to a wider audience that does not necessarily have a scholarly background. I actually did not write that particularly part in the last section. However,  I will be sure to look it over and make sure it makes sense and edit it accordingly. Thanks again! 
Morell21 (talk) 14:53, 7 April 2013 (UTC)
thread_title: Additional Contributions Feedback

message: The article overall is really great, very in-depth and going over the different aspects of the article.
Comprehensiveness 
The content is very in-depth, some might say too in-depth but the way the article is set up there is a reason for it. For example the difference between emotional labor and other terms, those are pretty good for helping explain the difference or similarities. Though in one section, Public Administration, it looks unfinished because there are five categories or strategies and it looks like it needs to be continued. 
Sourcing
The sourcing is really incredible, So many and even for further reading. The sourcing is really good because it shows where everything is from, and that it is not just what the editors think. 
Neutrality 
The neutrality is very constant and pretty precise. 
Readability 
The sentences are very nicely crafted, clear most of the time however it could be overwhelming in some paragraphs with a bit of information but it makes sense if explaining and another article or study.
The formatting is good, very well organized and good illustrations that go along with the topic.
Overall
Very good job, a lot of information, which would only be a bad thing depending on the person however everything seems to make sense and give purpose for being there.
Mrk34 (talk) 19:05, 23 November 2015 (UTC)
thread_title: Article Peer Review

message: Content - The in depth detail on emotional labor is great for understanding something as complex as this particular subject manner. A bit lengthy in regards to the different areas of career fields where emotional labor is present. The five strategies of dealing with emotional labor of course could use some work, but overall has the key points of emotional labor and what it is highlighted nicely. 
Thesis = Article does focus on a clear topic but perhaps it does not need to cover so many fields. trying to narrow it down might be something beneficial if at all possible. It does have references available. 
Representativeness- A wide variety of resources are chosen that are credible sources. Some opinions are thrown in there and could be written differently to make it seem more factual. 
Neutrality is there but some opinion can be picked up as well. Minor edits can fix that and the readability is at a good level. It does have decent structure and formatting is organized. 
Overall it does have a deep definition that covers quite a bit so trying to narrow it down might be something to look at. Some minor adjustments as far as where info is valid and needed would help but overall is rather good. 
JonathanARodriguez (talk) 22:46, 23 November 2015 (UTC)
thread_title:  ~~Peer Review~~ 

message: Comprehensiveness: The comprehensiveness of the article is fantastic! The article is very in depth and contains detailed and relevant information. The article explains what emotional labor is, who it affects, how it affects people and how to deal with it. It’s very well done. 
Sourcing: The article contains numerous sources! The sourcing creates a neutral tone and allows the readers to understand who said what. 
Neutrality: Neutrality is given throughout the article because of the immense sources provided. The reader is provided with different views from different scholars and there perspectives regarding emotional labor. 
Readability: The sentences are crafty, however, at times they can be overwhelming. I understand them, however, by arranging their sentences this way, the article limits its audiences who have lower educational backgrounds. 
Overall: They did a great job! I enjoyed the information provided! The only critique I have concerns their sentence structure, I would like to see the article worded differently in order to appeal to a larger audience, but as I said before, overall they did a fantastic job!
Spfeff22 (talk) 20:36, 29 November 2015 (UTC)
thread_title:  Peer Review 

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thread_title:  External links modified 

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thread_title:  External links modified 

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thread_title:  External links modified 

message: I was going over the article and it looks great in a lot of aspects! I was thinking, however, that the "Public Administration" portion makes claims on behalf of "many scholars" but I didn't see a lot of references to claims by scholars in that section, or even mention of a couple names to back up "many." 
It is also a minor edit, but there is some gendered language under "Determinants" that I believe could be altered to gender neutral language without changing any of the actual information or flow of the text. Him/Her could be replaced with "one." 
SymoneSine (talk) 02:07, 28 September 2017 (UTC)
thread_title:  A Couple Thoughts 

message: This article provides great ideas and knowledge of emotional labor.  The definitions are very concise and very clear to what emotional labor is.  Also, the addition of surface acting and deep level acting provide a strong connection to the article.  One suggestion I have is to shorten the career section and how they relate to emotional labor.  Much of the information does not have a strong tie to the article and could easily be cut out.
Hamptal (talk) 00:27, 29 September 2017 (UTC)
thread_title:  Evaluation 

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thread_title:  External links modified 

message: This sentence seems to be WP:RFCV WP:plagiarism plagiarized and/or copyright violation: "More specifically, emotional labor comes into play during communication between worker and citizens, and it requires the rapid-fire execution of, emotive sensing, analyzing, judging, and behaving.[10]"  p. 39 and 40 from Building Service-oriented Government: Lessons, Challenges And Prospects. I suggest removing it until the possible issues can be resolved.AnaSoc (talk) 23:57, 28 May 2018 (UTC)
thread_title:  possible plagiarism and/or copyright violation 

message: This article has turned out to have significant sociological content. Perhaps it could become part of the WikiProject Sociology? AnaSoc (talk) 00:16, 29 May 2018 (UTC)
replies: text: ⇒ Lucie Person (talk|contribs)  02:29, 30 May 2018 (UTC)
thread_title:  add to WikiProject Sociology? 

message: Hello! I am interested in editing this page. I would like to make the surface and deep acting section more clear using Arlie Hochschild's text, The Managed Heart. I also want to add a childcare sub-section under the career section. Here are some of the sources I've looked at:
Andrew, Yarrow. 2015. “‘I’m Strong within Myself’: Gender, Class and Emotional Capital in Childcare.” British Journal of Sociology of Education; Oxford 36(5):651.
Brotheridge, Céleste M. and Raymond T. Lee. 2011. “Words from the Heart Speak to the Heart: A Study of Deep Acting, Faking, and Hiding among Child Care Workers.” Career Development International 16(4):401–20.
Edwards, Lisa Nyree. 2016. “Looking after the Teachers: Exploring the Emotional Labour Experienced by Teachers of Looked after Children.” Educational Psychology in Practice 32(1):54–72.
England, Paula. 2005. “Emerging Theories of Care Work.” Annual Review of Sociology; Palo Alto 31:381–99.
Hochschild, Arlie. 1983. The Managed Heart: Commercialization of Human Feeling. Berkeley, California:University of California Press.
Murray, Susan B. 2000. “Getting Paid in Smiles: The Gendering of Child Care Work.” Symbolic Interaction 23(2):135–60.
Qi, Xingliang, Shuang Ji, Jing Zhang, Wanyong Lu, Judith K. Sluiter, and Huihua Deng. 2017. “Correlation of Emotional Labor and Cortisol Concentration in Hair among Female Kindergarten Teachers.” International Archives of Occupational and Environmental Health 90(1):117–22.
Uttal, Lynet and Mary Tuominen. 1999. “Tenuous Relationships: Exploitation, Emotion, and Racial Ethnic Significance in Paid Child Care Work.” Gender and Society 13(6):758–80.
Vincent, Carol and Annette Braun. 2013. “Being ‘fun’ at Work: Emotional Labour, Class, Gender and Childcare.” British Educational Research Journal 39(4):751–68.
I'm new to Wikipedia and I'd appreciate any feedback. I'll begin making edits on the page soon! Oak313 (talk) 18:43, 21 April 2019 (UTC)
thread_title:  New Contribution 

message: — Assignment last updated by MuthanaAlhadrab (talk) 23:45, 27 April 2023 (UTC)
thread_title: Wiki Education assignment: Criticism as Praxis