Talk:PC World (retailer)

message: Is this NPOV? Sounds like a sales pitch.
- yeah, this article needs some work, any notion of the reader has of "experienced specialists" working in PC World from reading this article is mis-placed ;) Joolz 08:28, 31 Jan 2005 (UTC)
thread_title: Untitled

message: I have just rv'ed Chavster01's additions pending discussion.
First, what is the "weasle" thing about?
Second, the citation tags. In this instance, I don't think citations for each section are appropriate, for two main reasons. First, if there is to be a citation tag, it should be for the entire section of criticisms. Perhaps a short warning at the start of the section, along the lines of "the following represents oppinons and may not necessarily be fact". Needs better wording.
Also, I have been trying really hard to find citations for this section, but it's difficult. There are plenty of complaints on forums, even people writing their complaints to the page. You will not that the article says "common complatints", without suggesting they are necessarily factual as opposed to perceptual. There are complaints in magazine articles, newspaper articles, many review sites, plus in the references already provided for the article. However, these are difficult to cite in this context. Of course, we are open to suggestions on this one. Mojo-chan 17:34, 27 September 2006 (UTC)
thread_title:  Chavster01 recent additions 

message: I have added a new section on The Connected Home - feel free to add/edit as required. 82.152.214.137 17:57, 11 December 2006 (UTC)
thread_title:  The Connected Home 

message: Please discuss changes to the criticisms section here first.
There were some general edits which seem to poorly chosen, but I think the new support options bit has merit:
"However, if the support package is taken, now done on a monthly basis via direct debit, with no contract (ie you're not tied in for twelve months such as a broadband contract) the hardware and software support helpline, is only national rate, and based in the UK which is open all day everyday, even on bank holidays[3]"
This needs some work though. I have a question: how can there be no contract if there is a direct debit? Isnt a direct debit itself a contract? Also, most companies do not appreciate it if you randomly cancel your DDs.
Other than that, here is my NPOV re-write:
"New support packages are now available, monthly basis paid for via direct debit. The hardware and software support helpline, charged at national rate, and based in the UK and is always open."
Oh, and what do you base the claim that the call centres are based in the UK on? Do you have a reference, or should it be removed?
PS. Sorry for the typos, using a Japanese keyboard. Mojo-chan 07:22, 3 January 2007 (UTC)
replies: text: Sorry, my mistake when doing the rv. I have seen the store myself. Mojo-chan 05:20, 4 January 2007 (UTC)
thread_title:  New support info 

message: Regarding this new section I removed:-
:In January 2006, PC World was found to be advertising the soon-to-be-released Microsoft Windows Vista computer operating system at almost 50% more than retailers in the United States. Amazon US is currently advertising the Windows Vista 'Home Premium' Upgrade package for $154.99 USD (£78.80 GBP). PC World in the United Kingdom is advertising the same package for $295.00 (£149.99 GBP) - a price difference of £71.19 (not including shipping charges from the United States or VAT (17.5%)).
We definitely need citations for this; and another obvious question is *who* "found [it] to be" selling Vista at the higher price. If it was the same person who made the edit, then I object to the use of non-attributed weasel language to sneak it in; were it "I found that" or "this editor found that", it would obviously be "original research" and rejected as such, even if the prices themselves were verifiable.
:This has led to criticism from consumers of yet another example of Rip Off Britain.
Which consumers?
Sorry, but regardless of the merits of the criticism, we need clear indication that such criticism came from a reputable third party source, and we need to know who it was. 
Fourohfour 22:42, 24 January 2007 (UTC)
replies: text: PC World is selling Vista at the UK RRP if you have a look at Wiki's article on Windows_Vista_editions_and_pricing. Yes, you can get Vista cheaper via other retailers, but as you will find with the majority of high street stores, software like this is sold at RRP. I'm not saying it's cheap, but it's not over pricing it.  aslate 21:51, 17 June 2007 (UTC)
thread_title:  Windows Vista Price-Fixing Accusations 

message: I have removed the section on One Team for now, pending discussion. The section as added did not cite any sources, or provide any evidence of any kind.
It seems that One Team is actually a marketing strategy, not an attempt to improve customer service. Commission is still earn't, just not individually any more. The issue of extended warranties has also not been addressed. In essence, it seems PC World has attempted to appear more honest by "confessing" to ripping off customers for years, in the hope that this honesty and a change in the way commission is calculated will con people into thinking that PC World sales staff are no longer pressured by sales figures and have their best interests at heart.
At best, this action could merit a mention (and citation, I suggest http://www.channelregister.co.uk/2006/03/24/pcworld_cares/ - there is a telegraph article too but it is just a platform for PC World spin) in the criticisms section. It would have to be noted though that the One Team scheme itself has been heavily critisied for not being genuine and flying in the face of logic. Mojo-chan 08:52, 27 August 2007 (UTC)
thread_title:  One team 

message: If making the article more NPOV is the goal, then this kind of stuff cannot be used:
1. PC World also has a loyal customer following and regularly receives praise from it's customers.
2. Quick service, with plenty of stock available for purchases
Sources?
3. Low Priced items, often with special discounts such as weekend offers on Laptops and PCs
Subjective. When you compare PC World prices directly to other shops or even PC World Online, their prices cannot be described as "low".
4. Helpful and knowledgeable members of staff
Hahahahahaha.... oh wait, you were serious. Okay, can you provide sources and explain this assertion, particularly in light of staff being on commission.
5. Good after care service from the TechGuys, in store, online and through telephone support.
My sources say otherwise. Again, apart from your own opinion, can you provide any evidence of this?
6. Many stores throughout the country.
I wouldn't dispute that but I fail to see how it is a positive aspect of the operation. In fact, many would argue that Dixions Group are responsible for helping the growth of clone towns in the UK. Mojo-chan 07:53, 8 September 2007 (UTC)
thread_title:  "positives" section 

message: There was no need for all those tags. Most of them were on parts of the article that actually had citations anyway. Please discuss here if you feel otherwise.  —Preceding unsigned comment added by Mojo-chan (talk • contribs) 12:43, 10 January 2008 (UTC)
thread_title:  Fact tags 

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