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Canceled flight

Delta has been canceling so many flights and in the same month I got two flights canceled. The reason they said is because there is no crew to work on that flight.this is absurd, I couldn’t go home, they don’t give enough money for eating and I lost a day of work almost got fired for it. This company is irresponsible.

Delta

trip_advisor

['Reliability']

Late again

Our February 10th, 2020 flight from St. Louis to Cancun was delayed more than 2 hours. This time it was attributed to mechanical failure. In January the problem was a crew shortage. I wonder if our March trip will actually leave on time? I am seeing a definite pattern. Frontier is the non-stop charter used by Funjet/ Apple Vacations for trips from St. Louis to parts of the Caribbean. Checked and unchecked baggage fees apply. There is limited leg room and seats do not recline. Snacks and beverages are available at an additional cost. Every rose has its thorn. Frontier is the thorn in my Mexican resort travels.

FrontierAirlines

trip_advisor

['Reliability']

Aviones muy comodos

Primera vez que viajó en Avianca u fue una muy buena experiencia El servicio correcto,la comida buena pero sobre todo la amplitud de los asientos para clase económica que me permitió tener un vuelo muy cómodo

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Stay Away, Long line for bags

I was ok with the hour delay coming out of JFK for maintenance. However, now that I’ve been waiting for 90 minutes for our bags, I’m rethinking my choice to use Jet Blue. It’s 1:50am and our flight is no longer posted. I’d stay away from this company.

JetBlue

trip_advisor

['Responsiveness']

Disgusting airline!!

These people changed my flight, didn’t notify me, will not pick up their phone, and doesn’t answer messages! Hate them!

Avianca

trip_advisor

['Responsiveness']

Always outstanding

Southwest is always my airline of choice. Their customer service is outstanding and no one can beat their pricing. I left an iPad in the pocket on the plane and the baggage staff were extremely helpful for me to get it back.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

You just can’t fix it

The trouble with Air Canada is they are an average airline for average air travellers. The planes that do the San Francisco runs are old and outdated. 6 rows with a center aisle leaves no leg room and aching hips. The stews try, but with 3 big sections to serve, AC’s foodservice is slow. If you’re in the last section they can run out of food. Forget business class. with 4 seats on a center aisle, they’re wider but old and sagging in the seat. Service is excellent. Until AC decides to change the game, on this run it’s just no fun.

AirCanada

trip_advisor

['Tangibles']

Best Rewards program

Southwest Airlines is a growing airline and continues to increase its service into the Caribbean, adding Cozumel to the next destination. If you are not a Rapid Reward Member you are missing out on earning free flights. Their Customer Service is unmatched by any airline, making it a great experience everytime.

SouthWest

trip_advisor

['Assurance']

Comfortable and convenient

This is a very convenient flight for those going to Brasilia as you don't arrive too late. The leg space is good and the flight left on time and arrived on time. There was nothing to complain about at all.

Avianca

trip_advisor

['Tangibles', 'Reliability']

CONFIABILIDAD

Mi experiencia Avianca ha sido positiva, decenas de vuelos en el último año han sido en su totalidad positivas (a excepción de una pérdida de vuelo por atraso de mi parte). Si reservas con tiempo, puedes acceder a buenas tarifas y servicios de buena calidad, con un estándar de confort importante, que marca la diferencia con la competencia a nivel nacional de Colombia. Nadie se acerca a Avianca en ese sentido; en precios competitivos, sí tiene problemas, pero tal vez sólo en eso.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Absolutely Garbage

United ruined both travel experiences. To get to Colorado I spent 9 hours as parts for planes were missing. Eventually after the 8th hour a different plane was brought. This made our layover not possible and we ended driving an extra two hours to get to our destination. On the way back our flight was delayed more than 2 hours which was enough to once again miss our connection. I had to stay in a hotel and wait another 14 hours for the next flight back to New England. Overall an incredibly miserable experience. Can't believe the lack of customer service. I waited for over an hour in a line just to reschedule a flight the airline messed up. Do not recommend.

United

trip_advisor

['Responsiveness', 'Empathy']

Es una excelente aerolinea

Es una excelente aerolinea, sus precios son los mas altos del mercado, quizá podrían nivelar mas con las otras aerolineas, ya que por un mismo trayecto con Avianca cuesta hasta el doble y por mi experiencia solo se debe al good will, solo por el nombre. Sin embargo no tengo ninguna mala experiencia con ellos, los vuelos han sido puntuales y las sillas de ejecutiva son muy cómodas

Avianca

trip_advisor

['Tangibles', 'Reliability']

Flights Have Always Been On Time.

I have flown Spirit for the last 3 years going back and forth from Hartford CT to Fort Lauderdale Florida. In the last 3 years probably 15-20 flights going back and forth. Every Flight except one took off on time and either arrived on time or a head of schedule. The one time the flight took of 15-20 minutes later, it still arrive on time. All of the flight Attendants are very friendly and courteous.

SpiritAir

trip_advisor

['Reliability', 'Responsiveness']

Waiting on the tarmac because??

The attendants are putting on a brave face but why are we still here, no apparent reason for not taking off

SouthWest

trip_advisor

['Responsiveness']

Please do not fly with this airline and spend money with them they deserve to be out of business for what they did

i got to the airport 2hours in advance. i got dropped off on the wrong side of the check in for frontier and denver international is confusing so i had to ask around and find a way to check in. i get to the kiosk to print my ticket because i don't have check in bag i waited 30min to get at the kiosk but when it was finally my turn it tells me i need to see someone at the counter it took them a hour and 15 minutes before i got to the counter and by that time i missed my flight they wouldn't reschedule or refund me my money they just said screw you and took my money and now im not getting to my destination this is a dirty business i would not recommend them i will pay extra just to fly a different airline

FrontierAirlines

trip_advisor

['Responsiveness']

Customer service is amazing

I have been flying Southwest Airlines for all of my trips to and from Austin, Texas. I have never had a delay, nor has my luggage been lost. The flight attendants are always friendly and courteous. Southwest is my go to airline for flights at a reasonable price but knowing that I will get there on time is a major plus.

SouthWest

trip_advisor

['Reliability', 'Assurance']

Avoid JetBlue if possible!

Our 1 hour flight was delayed by 2 hours, but that wasn’t the worst part. The lady at the check in counter was checking in for us and after speaking with her for 5 minutes, she asked if my husband and I spoke English fluently because we are of Asian appearance. We are born and raised in Canada and have been speaking fluent English to her. WTF?!

JetBlue

trip_advisor

['Responsiveness', 'Empathy']

What has happened to Emirites

I have flown with Emirates many times in the past, they were always excellent. So when we needed to book a long haul flight to Tokyo, Emirates was my first choice. However, they are no longer the Emirates of old. The seats are a lot more cramped and gone are the comfy cushioned leather seats. Replaced by hard seats with little cushion. The level of service has seriously declined. They now only offer a drinks service with meals. Which meant two drinks in 10 hours. Unless you went to the galley at the other end of the plane. We tried a couple of times to use the call button to get a soft drink or water and it was only responded to once after 30 minutes. The air hostess was very rude. Her response was 'what do you want'. They seem to have lost themselves with the cutbacks they have made. They were famous for their service and comfort, even in economy. Now they are just average.

Emirates

trip_advisor

['Responsiveness', 'Assurance']

Switched Flights?

I booked 6 tickets for summer vacation this year and subsequently received a flight change notice and discovered they’d moved us from a non stop to a flight with connections. With three small kids screaming, h$ll no. How often does this happen???

Southwest

reddit

['Responsiveness']

Direct flight from Louisville to Orlando

Flight for family of 8 was on time with excellent service. Southwest never disappoints me. With young children along, it is always reassuring to know your flight will be on time.

SouthWest

trip_advisor

['Reliability']

Voo - "Melhor custo Benefício"

Tudo ocorreu dentro do esperado a Aérea tve embarque no horário, sem confusão ao chegarmos no aeroporto de Bogotá para troca de aéronave em razão do destino final ser Punta cana, tudo ocorreu dentro do previsto. Foi o esperado levando e consideração custo benefício, ou seja a Avianca cumpriu o contratado.

Avianca

trip_advisor

['Reliability', 'Assurance']

permanently lost my luggage - fly at your own risk

I just flew Frontier for the first time and it was the most horrendous experience with an airline - actually, with any business in general - that I have ever had. To start, they charge $69 for a checked bag and $79 for a carry on, so I decided to put everything in my checked bag with no carry on. BIG MISTAKE. FYI to everyone reading this, Frontier does not have any sort of bag tracking systems for checked bags. There is no bar code that is scanned at each location - nothing. This is what I learned when I arrived in my destination after a two hour direct flight and my checked bag never showed up. I had a ton of nice clothes in there and a dyson airwrap (RIP). It has now been 6 days since that flight and they have declared my bag permanently lost. It has been extremely difficult to get ahold of anyone that could actually help me and I've been attempting to track the bag down myself, but had no luck. I filed a claim with an itemized list of everything in the bag, including receipts, but honestly, I'm not sure they will actually reimburse me anything, not to mention all the money I had to spend on new clothes/shoes/etc. for my work trip. I ended up having to fly home a day early. Then, to add insult to injury, I boarded the plane for my flight back and we sat on the runway for 2 hours before taking off because one of the employees accidentally pulled and broke the hose for the air conditioning. The seats are pretty much the equivalent of seats you'd sit in at a baseball stadium, but with less legroom, so needless to say that extra 2 hours of sitting really sucked. A friend of mine flew Frontier as well and when his flight touched down, his entire flight was told they wouldn't get their bags until the following day because there weren't any employees there to unload the bags from the plane. I didn't even know this kind of horrible customer service was possible. I'll update this review if Frontier does right by me and reimburses me for everything I lost, but I have so little faith...we'll see. But seriously, fly this airline at your own risk.

FrontierAirlines

trip_advisor

['Reliability', 'Responsiveness', 'Tangibles']

Never again

It was like being on the dirtiest greyhound bus in the air. I’m never flying Spirit Airlines again. It was ghetto ghetto ghetto and dirty with a fake nail on the floor when supposed covid cleaning is supposed to be done

SpiritAir

trip_advisor

['Tangibles', 'Assurance']

Pleasant Customer Service Groundstaff at DFW Airport - Jovita

The customer service groundstaff named Jovita guided me during the queue at the check-in. She was pleasant not only to me but also to the rest of the passengers and accomodated our inquiries. It is a good experience to be accomodated by staff who are patient and accomodating despite the busyness around the airport.

Emirates

trip_advisor

['Responsiveness', 'Empathy']

Bought a seat two weeks in advance, got reassigned anyways at check in

Like the title says- bought a seat, got reassigned at check in and can’t figure out how to get it addressed. I’ve been through all the chats they offer. Does anyone know what my options are? Really don’t want to get charged 25 bucks to talk to an agent at the airport.

FrontierAirlines

reddit

['Responsiveness']

Don’t fly Air Canada

I have flown on three Air Canada flights and none of them has been completely smooth. They have had delays, last-minute cancellations, lost my luggage and, on my most recent flight with them, caused me to miss a connection. They were delayed getting out of Toronto because they were trying to placate an angry, complaining passenger. This delayed our flight by almost 30 minutes; after a sprint through O’Hare to get to my gate, I was told the plane had been locked and no one else could be admitted. The Air Canada help desk was miserably unhelpful. The next flight which could take me home was the next day, so I was advised to check into a hotel and assured I could email my receipts to Air Canada for a refund. They handed me a card which supposedly had the appropriate email address for me to do this. Alas, there was no email, only website addresses. The website is also unhelpful. It’s clear they try to avoid responsibility for their incompetence by making nearly impossible to file a complaint. I have been abused by this airline. I will never use it again.

AirCanada

trip_advisor

['Responsiveness', 'Empathy']

Premium Economy the way to go

We had a great Air Canada experience. Both the outbound and return flights were great. Flight Crew were friendly and helpful. They really took care of us in the Premium Economy section.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Poor experience

Initially told by text flight would leave 2 hours late due to problems with aircraft. This meant a missed connection and an eventual 5 hour late arrival home. Ground staff at SFO we're helpful and took time to ensure our luggage was labelled correctly. The lounge was nice. We eventually left 3 hours late. Cabin service at United appears to follow no pattern. We were offered slippers and towels by the FAs but no refreshments till over 2 hours after we got on the plane. I eventually got a G&T which was at least a double gin with a tiny amount of tonic! Dinner arrived - I've had better in Economy. In comparison with other airlines on this trip - Singapore and Air NZ it was just a poor experience

United

trip_advisor

['Responsiveness', 'Assurance']

Very professional and accommodating

This is the first time I’ve flown on Delta in many years. Since my last trip, they have dramatically improved in all areas including flight timeliness, baggage handling and tracking, and meal quality. Flight attendants and gate staff have always been first rate.

Delta

trip_advisor

['Reliability', 'Responsiveness', 'Assurance']

Very few airlines are as compasinate as United

Three days before my flight, my wife fell off a ladder and ended up in the hospital with surgery scheduled. I cancelled my flight and the lady on the phone kept suggesting that I rebook instead of cancelling. I explained what happened and the trip was to attend a convention she directed me to a web site to seek a refund. I filled in a single page questionnaire explaining why I cancelled. In less than 24 hours I got an email wishing my wife a speedy recovery followed by receipts issuing 100% refund of baggage and airfare back to my card. THANK YOU UNITED!

United

trip_advisor

['Responsiveness', 'Empathy']

Asheville to Newark

It is wonderful flying out of Asheville. I live 15 minutes from the airport and it is so convenient. The plane was fine and the flight was fine on the flight up. The flight back was delayed due to a busted light bulb in an overhead cabin. Glass was everywhere. The pilot could have said what the issue was earlier. All in all, for the $107 round trip price... I will do it again any day.

Allegiant

trip_advisor

['Reliability']

Easy direct flight from NYC to Mexico City

My partner and I flew on Delta right at the beginning of the crisis (before the epidemic turned into a pandemic) and the crew did everything they could to make us comfortable with the experience. Everyone was kind and calm and took extra health precautions and went above and beyond in terms of constant communication.

Delta

trip_advisor

['Assurance', 'Empathy']

Seriously?

I was very excited to board that plane: my first flight in a 787. I was very disapointed. First, my neighbor was so overweight that he took 25% of my seat. Nobody offered me to change seats. The crew was unattentive, chatting together, and even make fun (in French) of certain passengers. But I speak French and I heard everything. Entertainement was poor. Not a great flight... except for the aircraft . Boeing 787 is really a cool aircraft 😊

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Convenient

Very convenient if renting a car. Otherwise you are halfway between Daytona and Orlando. (about 45 min to either)

Allegiant

trip_advisor

['NA']

Business trip

Worst experience people are rude horrible not honest mean. Even after requesting to not put the passenger in the middle of two white mail somehow they still put me in the freaking middle. People are nasty horrible smells bad o wouldn't recommend anyone to fly with Delta at all

Delta

trip_advisor

['Responsiveness', 'Assurance']

Easy of travel

Worth booking regular class, get baggage included and you are able to board plane earlier so you can secure a space for you carrier on.

JetBlue

trip_advisor

['NA']

Puke under my seat!!!

My $514 Flight From MAC to FLL would have been fine but when I got to the house I was staying at I noticed some red crud on my shoe thought nothing of it brought my luggage into the room I was staying at and on my book bag there is the same stuff and now I know that it’s puke absolutely efing disgusting that for 3 hours I was sitting in a seat that was not at all properly clean. Call up for 30 minutes get the run around first there’s nothing they can do then a 50$ voucher then a 75$ voucher. After arguing thats not acceptable I’m just tired of their bullcrap and accept then they send me the email for a 50$ voucher twice! And say there’s a problem with the email...wtf this is a joke just type it the correct efing way with the right long ass voucher number. So they “will send it” within 24 hours. Worst customer service I’ve experienced.

FrontierAirlines

trip_advisor

['Responsiveness', 'Empathy']

Avoid this airline at all costs!

I admit - I bought the Avianca flight because it was the cheapest option for the Washington DC - Rio de Janeiro route (DC-Bogota-Rio). Just as we approached Bogota, we were told that the airport was closed due to a storm and that we had to be diverted (to Cali). This was not true, as all flights LEAVING Bogota left without any issues. Needless to say, I missed my connection, after spending 2 1/2 hours in Cali. Bear with me - when we finally got back to Bogota, at approximately 12 AM, NO ONE in the airport was available to indicate the location of the Avianca desk so that we could change our flights. We finally identified the extremely long line in the airport, which - AFTER FOUR AND A HALF HOURS - led us to the desk, with attendants that didn't really speak English. I understand Spanish, and I can get my point across, but in a case like this any misunderstanding could be dangerous. They put me up in a disgusting hotel for a few hours and the next afternoon I had to take TWO more flights to get to Rio. When I called to complain, I was told there was nothing they could do, as the circumstances were beyond their control and they 'got me to my destination'. Yes, 48 hours later. Also, I had a business class seat for one of the legs of the trip, but because it was not available on the extra flights I took, I flew economy and was not reimbursed for the business class fare. I have traveled to many countries, with many different airlines, but this is by far the worst..

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Top notch service

Very clean gate and clear instructions on the intercom. Plane was very clean and staff said how the plane was meticulously cleaned with hospital grade disinfectant.

SpiritAir

trip_advisor

['Tangibles']

Buyer Beware!!!!

Simply stated they were delayed because of maintenance issues with the plane. I had a meeting that I had to make so I purchased another flight and issued a refund. The best frontier could do is give me a credit to use toward future flights with them. Never fly Frontier!!!

FrontierAirlines

trip_advisor

['Reliability']

Terrible airline. Avoid at all cost!

This is certainly one of the worst airlines out there. During my time with them, they have never left on time. There’s always a malfunctioning or operational. With all the talk of poor airline maintenance and crashes as a result, I’m avoiding this business altogether and I would advise others to do so. To put it in context, you’re better off flying spirit

AirCanada

trip_advisor

['Reliability']

Horrible experience using airline credit

United Airlines Travel protection is a fraud! Don't ever pay for the insurance. Its a waste. I opted in for it and had to go through a lengthy process to get "a credit". I thought that was ok, but now as I am trying to use "the credit" I am being told that I have to use it as an exchange and it does not apply to the price of new discounted flights???? How do you penalize me going and coming? Why did I pay for the protection plan. What waste. Never again!

United

trip_advisor

['Assurance']

Naples vaca

The only thing that was disappointing was the attendant at the plane entry gate wore his mask around his neck.

SpiritAir

trip_advisor

['Tangibles']

Not bad

I saw no difference to other flights I took in South America. The same comfort, plane, food, more or less. Expensive like all the others, too.

Avianca

trip_advisor

['NA']

Bogota to Santa Marta

Me and my partner flew with these last year while we were visiting my partners family. When we went to check in I (only foreigner in the line ) was asked to pay extra money since my luggage was oversized. Funny thing was it was smaller than about 70% of the carry on luggage everyone else was bringing and i was the only one asked to pay. Mine was smaller but their reasoning was mine has wheels. I know i was the only one to pay as my bag got a difference colour tag to everyone else. It was a joke. One way to try destroy tourism in a country. On the return leg, yes you guessed it but this time there was 4 foreigners and we all had to pay again with much smaller bags than everyone else. We tried our best to reason with the staff and point out the much larger bags but they didn't care. they said you pay or loose your flight and next flight we charge more. This airline is everything you do not want for Colombia. Its an amazing country, i have been 3 times and going again this year. To any foreigner reading this do not travel with Avianca as they will charge you extra and put a sour taste in your mouth of the country. Worst airline i ever had the displeasure of travelling with.

Avianca

trip_advisor

['Responsiveness']

Terrible

Male flight attendant denied an elderly lady a free seat. Then he kept slamming things and was rather aggressive than welcoming. Couldn’t understand what the pilot was saying and had a bumpy flight the entire time and a pretty bad landing. Brown sticky liquid under the seat that I had to put my bag on. Plane was old and dirty. Flight attendant yelling through the speaker trying to sell a spirit credit card mid flight. Seats are incredibly uncomfortable and small. Nickel and dime you for everything. Wi-Fi didn’t work on any flight. Not again.

SpiritAir

trip_advisor

['Assurance']

Delta is the best

Flying United, the worst airline in the world, always reminds me of how amazing Delta is. I love Delta. They clearly value employees who are human, smart, and kind, and their customer service genuinely reflects that. They are real people helping real people. Thank you, Delta!

Delta

trip_advisor

['Assurance']

Just ok in terms of flight

Check-in was fairly quick from the Moncton airport. There were no obstacles. Flight itself was good. Service was minimal. Flight attendant was pleasant but not really engaging with anyone. Carry-Ons were numerous and some clients brought in 2 huge ones! A few clients used the overhead compartment just for their 2 bags. The last 8 clients had no room for their bags. There's no way some of the carry ons were the recommended size!

AirCanada

trip_advisor

['Tangibles', 'Responsiveness']

Destroyed our vacation

Delayed flight until nothing was available, then canceled the flight. Missed our train ride in Denver thanks to this. The entire vacation rooms etcetera were canceled after there handling of the delays and NO HELP FROM ANYONE AT UNITED. BEWARE THEY SUCK

United

trip_advisor

['Reliability', 'Responsiveness']

Nonfunctional entertainment equipment, helpful small meal in flight to Galapagos

Nice plane, adequately comfortable to fly less than an hour to Guaniquil (stop without deplaning) then on to San Cristobal in the Galapagos (returned on the same carrier Santa Cruz to Quito). My earphone jack didn't work on the outgoing trip and my daughters controller didn't work on the return.....disappointing as we expected these services. A small melted cheese and ham sandwich on the outgoing and a cheese/?chicken tortilla on the return were simple ways to get us to our next meal comfortably. Drink service was good but the serving sizes are very small....~5 oz.

Avianca

trip_advisor

['Tangibles']

Like hockey nite

Paid for premium but got bounced down on second flight. Food was good. Sat up front. Coming into Orlando weather was terrible and bounced for 45 minutes until we landed. Best news, got to go through U.S. Customs in Toronto.

AirCanada

trip_advisor

['Tangibles', 'Assurance']

Southwest is the way to go!

We always fly Southwest. The prices are good and you can't beat the no cost on your luggage. It hasn't been a problem getting a decent seat, even without assignment. My only complaint with them is they need to offer a variety or choice of snacks. We were on 4 different flights total in 2 days with Southwest and the same snack was offered each time-cheese filled Ritz crackers. I don't like them anyway, so I gave them to my husband, but he was getting tired of the same snacks. I would suggest something like Chex Mix. They have a nice variety inside w/out peanuts - which is very important.

SouthWest

trip_advisor

['Responsiveness']

worst airline - dont be fooled of $29 - it could be $560

They fool customers with low fair, then charge them 4 times more, delayed their flight and you will miss the connecting flight, they will reschedule you for our next flight after 1/2 days so you can pay at the hotel

FrontierAirlines

trip_advisor

['Reliability']

Jetblue should just go our of business

Never again I will flight through jetblue my flight was for 12pm the kept delaying the flight every 2hr then when we board the plane someone got sick the told us that we had to get of and we will then get back on the plan to departure. Then they told us we didn't have pilots to light the plane that they where on there way it took them from 5pm to 12 midnight to get pilots to flight the plane there was people there on wheel chairs with kids and pets what a frustration never again

JetBlue

trip_advisor

['Reliability', 'Responsiveness']

Overcharged

Be careful! Spirit overcharged me twice, once for the same flight and once for bags when I had credit. When I disputed the charge they refunded it, because I was right. However, they then refused to give me my credits I had pending of $334.70. I was advised that my credits were cancelled because I disputed the duplicate charge. So, I've lost $334.70 for being right.

SpiritAir

trip_advisor

['Responsiveness', 'Reliability']

1st time on JetBlue

This is the first time I flew with JetBlue, I will definitely book with them in the future. On time, flight attendants very friendly, very cozy seats. Free drink and snack even with very low airfare price.

JetBlue

trip_advisor

['Tangibles', 'Assurance']

Safe bet, but unclean cabin

I travelled to Dubai this month (Sept 2020). I travel often, but this was my first flight to Dubai through emirates since Feb 2020. They make bold claims about sanitising the cabin thoroughly all over their social media and also made a P.A announcement stating the same during taxiing. However, it was a good job I took Dettol wipes with me, because the crevices of the table and screen had built up dirt in it, yellowing. The windows hand smudges all over them, from what I could tell my window looked like it had someone’s forehead marked on it.

Emirates

trip_advisor

['Tangibles']

Great Service for a 24 trip

The first leg of our flight from Boston to Detroit, was in First Class and we were treated by an exceedingly friendly staff at the crack of dawn. We started off our next leg (Detroit to Narita, Japan) in Premium Select and the crew was very attentive and hospitable. I was a bit dismayed to find they had run out of options for dinner and my only option for dinner was an Onion Frittata. I don't like onions and the Frittata was riddled with them so I was unable to eat a bite and the stewardess said there was no other option so I was a bit hungry. It's a shame there wasn't even the option of even having a sandwich considering that a lot of people in this world don't like onions. At that point, I was grateful that I had hung on to my earlier snack of a banana and granola bar because I was starving. The last leg of the trip (Narita to Manila) was in Comfort Plus section since the plane did not contain a Premium Select section. This plane was an older model and very loud. You could not understand what was being said over the speaker system and the temperature of the plane was freezing. The negative things I have mentioned brought the overall rating of my trip down but due to the excitement my sisters and I shared at going "home" to a country where we had grown up and not visited for just over 40 years, I would rate the flight as very good.

Delta

trip_advisor

['Tangibles', 'Assurance']

Worst airline out there

Disaster from the start. They got me to Orlando a day late then the return trip to Dallas of course ended with more disappointments. They moved our seats even though I had paid extra during booking and picked our seats but they changed airplanes and moved me from 10A to 41D. After the flight I asked gate agent for customer service phone number she said they don’t have one. She then sent me to go speak to person in baggage claim for help on who to contact. Now I know that was a setup because that lady told me off. She said frontier is a low budget airline if I want to be treated like first class I should fly with someone else. When I said I wasn’t asking for special treatment I just wanted to know why I was moved when I paid for my seat. She told me she didn’t want to fight with me and to get out of her office. I have never had this type of experience ever on airline. I will never fly frontier again.

FrontierAirlines

trip_advisor

['Responsiveness']

Underwhelming experience

I flew for the first time with Emirates and had very high expecations because the tickets were very expensive and there is a big hype about Emirates online. I saw awesome reviews on YouTube, awesome reviews in various TV channels etc. I don't know if we were just unlucky but our experience with them was just average. Check-in at Copenhagen airport: We did online check in and purchase seats ahead of the check in to make sure we were seating together (because that's how you should start a honeymoon). When we went to the airport to check in we realised that the queue for passages who did online check in was way bigger than for those who didn't (which is kind of silly but anyhow). Flight to Dubai; Plane was OK. Cabin crew was OK. Food option was underwhelming for vegetarian. Before the flight we selected vegetarian food for my wife but they didn't have vegetarian as option, they had vegan and all bunch of other religions linked food option. So she went for vegan and that was pretty boring food. Mine was OK, but far from what I would expect from such a company. The on-board entertainment was great. Lots of options. It is annoying though how much advertising about Dubai you get. Before every single movie or series episode there comes longs adds about the magnificent Dubai and some other stuff. We were a bit unlucky with our fellow passages as well. There was a family with a kid (about 10 years old) who spent the whole flight walking around with his tablet listening to some loud techno music with no headphones while at same time whining to his father. I politely and discretely asked a crew member if he could ask the family to put headphones and he said he cannot because people can go what ever they wanted. Arrival to Dubai: We were a few hours only in Dubai airport and the thing that I remeber the most is the shouting. Everyone is shouting. Fellow travellers but specially the ground staff. Every single instructions was given in shouting voice. Flight from Dubai to Bangkok: This was no different from previous flight. Same issue with food (super boring). Our flights back (Hanoi - Dubai - Copenhagen) was the same experience. Long and chaotic check in, boring food on flights, shouting flights attendants (which was super painful to our ears when we were watching movies with headphones and suddenly they made an announcement). All in all, we were very disappointed with combination price and service obtained. Probably things are different in first class.

Emirates

trip_advisor

['Responsiveness', 'Assurance']

torture

Luggage took almost as long as the flight time to reach the pick up. Every flight is something with these clowns. I know they're cheap but just spring for a better airline.

SpiritAir

trip_advisor

['Responsiveness']

Great service and friendly crew

I just scrolled through some of the many negative reviews which prompted me to write a review on my recent flights with Air Canada. Maybe I’m lucky but I’ve had nothing but positive experiences on my past 4 trips. Being prepared in advance with tests, documentation, etc made check ins a breeze with no surprises. Even with the stress of working in the airline industry during a pandemic, I have found Air Canada staff and onboard crew to be friendly and helpful. One of my Aeroplan bookings was changed twice but easily rebooked over the phone. And bringing my daughters across the country to University in August which was an emotional trip, I was very grateful to find kind, empathetic onboard crew both from Vancouver to Ottawa and from Toronto to Vancouver. Thanks Air Canada!

AirCanada

trip_advisor

['Assurance']

Flight Cancelled without informing passenger

Spirit Airline horrible to travel with they canceled my mother flight without contacting her. She went to the airport all packed and ready to enjoy the Christmas holidays with her family and was devastated, when checked in and was told by the airline agent flight cancelled. Spirit Airlines caused my mother stress and anxiety from traveling, this Spirit Airline routine our holidays plans. When contacted customer relations representatives they have no idea why the flight was cancelled. They charged a cancellation fee and placed a credit that expires Mar 2024. This is a big scam Spirit is doing to customers. Canceled flights and taking customers money.

SpiritAir

trip_advisor

['Reliability', 'Responsiveness']

Good flight from Atlanta to Cartagena Colombia

What I liked: 1. Good snack and service from Atlanta to Cartagena, Colombia 2. headphones were given for the movie 3. Check-in when leaving Cartagena was easy and staff spoke English 4. Decent prices for flights What could be improved: 1. Extremely confusing departure from Toronto. The gate changed and staff were not very helpful 2. Boarding planes – seems to be inefficient 3. Flight from Toronto to Atlanta – the plane is old, there is no monitor for movies and if you sit at the back there is no place to store overhead luggage (taken up by safety equipment)

Delta

trip_advisor

['Responsiveness']

Such a pleasure to fly on an airline that gives great service.

Such a pleasure to fly on an airline that gives great service. We flew from Reno to Barcelona and they were so accommodating. The service was perfect. The flight attendants were all so kind and helpful and the food was excellent. Unfortunately we flew home on SAS and did not get good service or good food (a butter sandwich), seriously! Our next trip is to Florida for the holidays and my husband and I were booked on the same flights but different booking numbers. When flights were switched we ended up on different planes. I never saw an email notification so didn’t realize the problem until I accidentally stumbled on it. When I called , Melvin, the representative was SO helpful. He spent nearly an hour getting us back on the same planes on every leg of our trip and made sure we were still sitting together. I will fly Delta ever chance I get - especially on international flights!!

Delta

trip_advisor

['Responsiveness', 'Empathy']

Getting up in price tag and service alignment

Allegiant we try to fly when we can. The direct flights and ease of small airports is extremely nice. They are getting to where when you do one way flights the cost is higher, also the charges are bordering a line with major carriers. They have to watch the budget initiative and stay on track. Service and planes were excellent.

Allegiant

trip_advisor

['Responsiveness']

Delay Becoming Routine

On my last two trips between Baltimore and Denver, one leg of each trip was delayed by an hour or more because the airline held the flight so that another flight could be canceled and the passengers added to our flight. On this trip, supposedly weather cause a flight to be diverted to Denver and 15 passengers added to the 42 empty seats on our flight. Hence, I did not arrive in Baltimore until after midnight. I speculate this practice may be a method for the airline to manage the loss of the 737 Max. I do like not having to pay for luggage when I travel to ski.

SouthWest

trip_advisor

['Responsiveness']

Lost Baggage

Anyone have any tips for getting lost bags? I’ve filed a claim at the airport (who now won’t answer their phone), filed a claim online, and called their lost baggage hotline that directs you straight to voicemail. I can’t talk to any real person about this. Their generic customer service operator told me to call their lost luggage hotline. CVG hasn’t been any help because they just told me to call the airline.

Allegiant

reddit

['Responsiveness']

Good experience

Checking in was good, loved the movie seiection. Crew members both ground and air were friendly and helpful. Food was good loved the scone and clotted cream treat.

Emirates

trip_advisor

['Tangibles']

Allegiant Air - Nickel and Diming

They advertise very low rates, however, the add-on's are ridiculous. If you are traveling with a companion, and you need to set together, their is a charge for each seat on every segment of the flight. If you wish to check a bag, or they determine your carry on is to big (even if it isn't) their is another additional charge. Something to drink? Yes that's another charge. By the time you add all the extra charges the cheap flight is the same price as real airlines without the hassles.

Allegiant

trip_advisor

['Responsiveness']

Mrs.

Pay too much extra for carry-on, can't check bags when convenient, planes not as good of quality as others'

United

trip_advisor

['Tangibles']

Not good at all! Not what i had expected!

I recently flew from London to Vancouver and was looking forward to experiencing Air Canada's business class product and to see how it compared to other airlines. Well, unfortunately I found it to be lacking compared to Air New Zealand , Singapore Airlines, Korean Airlines, Cathay Pacific and even Malaysian Airlines. Food portions were small, and the food service was so slow. The staff seemed overworked generally due to a seemingly lack of staff , but that was reflected in the service. Snack service was really bad and the only offering was a boring biscuit basket. The seat was okay, but needed extra cushioning to make it comfortable for such a long flight.

AirCanada

trip_advisor

['Responsiveness']

flying with experience

good airline for the price. Base price is always low but add-ons bring it up; depending on what you need to add.; i.e. baggage/seat selection/priority boarding etc. Allegiant is phasing-out their MD80 aircraft and have purchased some Airbus 319 s. The seats are a little tighter than before but are vey comfortable for short flights. Priority boarding saved us a 50 minute wait on the return flight as line-ups were 3-deep outside the terminal just waiting to join the 30 minute wait in side.

Allegiant

trip_advisor

['Tangibles']

Horrific JetBlue Service at Tampa FL to Newark. Thanks to the amazing passengers making it bearable when JB couldn't

Another passenger named Jorge O left a review here--- I witnessed the JetBlue Rep threatening to call the police on him for just wanting answers. No one was being loud but this specific JetBlue rep named Tonya lied to all of us repeatedly. If you flew JetBlue from Tampa to Newark, I encourage you to call your banks for a chargeback. This airline literally misrepresented insurance for my spouse and I and the services were abysmal at the airport. No support via 800-JET-BLUE, no support at the terminals, and all we got were a few dollars in credit to fly JetBlue in the future --- LOL. JetBlue, invest in kites. Ya'll need to go fly a bunch of 'em because the reviews and stocks are telling of your business model. Get F'd.

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Not high on service

Definitely a no frills airline. They advertise LOW prices but nail you with a bunch of add-on charges.

Allegiant

trip_advisor

['Tangibles']

Surprisingly comfortable

I fly a great deal and was impressed with JetBlue’s seating. One flight from Boston to JFK, NY had 2 seats on each side of the aisle and was much less cramped in the aisle and leg room areas. Flight from NY to CA was long but comfortable with free WiFi, free movies, etc. United and spirit airlines are the worst for nickel and dining you and lack of comfort. We were also delayed leaving over 30 Min+ but we arrived 45 Min early with a very informative captain.

JetBlue

trip_advisor

['Responsiveness', 'Tangibles']

Rude and horrible experiences every single time

Staff is always super rude and mean. Their bag policies are enough to make a person go mentally insane. Avoid frontier if you can. A company with such horrific customer focus shouldn’t be in business.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Great service in Mia Airport

I'm mising my flight came late(Usually I traveled only with carry on and forgot need more time if need dropp off etc assistant at the Miami airport helped me with everything… Great service Thank you so much

Delta

trip_advisor

['Responsiveness']

Great Low Cost Carrier

When I went to book this trip it was the only airline offering a direct flight from Memphis to Las Vegas. I was apprehensive about using a budget carrier. However, I was pleasantly surprised. Everything was great. Yes, they charge you for extras... but the ticket price is significantly less than main stream carriers. Everyone from the airline was cheerful and helpful. I would fly this airline again.

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Love flying JetBlue

Great flight, I paid $35 and upgraded my seat to an even more seat...so worth every penny! And bonus, the middle seat ended up being open! The flight attendants are always extremely friendly and willing to get you anything you need. I prefer to always fly this airline. 💯 recommend them! Judine and Andrew...they are hands down the best and Judine is my favorite! When you remember their names...you know they make positive impacts!!

JetBlue

trip_advisor

['Assurance']

American student stranded in Canada, Air Canada helped resolve issues

TLDR: American citizen studying in France stranded in Canada due to old testing results, got tested quickly and was able to continue traveling. Brief background: I'm an American citizen, but studying abroad in France. Due to the grossly negligent handling of the pandemic in my country, countries like France have put stringent travel requirements on Americans (including testing negative within 72 hours of a flight). I was flying back from San Francisco to Paris in order to renew my French visa and continue my education, but I had 2 connecting flights thru Canada. There were no issues connecting to Vancouver, and then to Montreal, but I was stopped from boarding my flight to Paris. The 72-hr rule on testing has been in place since August 1st, and my results were out of date. For this reason, I should have been stopped before boarding the plane in SFO. But because I was already in Canada, I was unable to head back to the US without quarantining for 2 weeks or getting a negative COVID test. The very nice Air Canada agent (can't remember her name) who stopped me from boarding helped me cover the first night's hotel and gave me advice on how to get tested. Because it was the weekend, it was more difficult, but I was able to find a clinic to get tested for coronavirus. I was stuck in Canada for one more night and had to cover my hotel for the 2nd night, but Chiraz and Everen (two other Air Canada agents) worked very hard to assist me and were able to help cover some of my meal costs at the airport. Finally, today, I was able to get my test results back and be cleared to fly to Paris. This 3-day period has been incredibly stressful as I have tried to get back to France to continue my studies, but I can say that the lovely people at Air Canada went above and beyond to try and make this ordeal easier for me. Thank you so much to Chiraz, Everen, and the flight agent (whose name I forgot, so sorry). Also thank you to Laurent, the customer service manager, who walked me thru French airport policy for Americans and helped me estimate the time it would take to process my COVID test. Would definitely book a flight with them again

AirCanada

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Flights were good, but getting through security...

Allegiant air does a great job getting to smaller airports with their non-stop flights. My past experience has been that these smaller airports rarely have a need to be there 2 hours before your flight. I was surprised to find security backed up each time I flew and barely made it thru security to walk directly onto my flight when I arrived at the airport 1:15 ahead of my flight. My return flight out of Punta Gorda had flights booked every 10 minutes in the morning, so TSA was backed way up with lots of nervous travelers. So if you want to keep your blood pressure in check - get there 2 hours before your flight!

Allegiant

trip_advisor

['Responsiveness']

Yes Frontier is really that bad

When frontier asked for a certificate of death to be able to change my flight by one day in order to attend my grandmothers funeral, I vowed to never fly frontier again, yet here I am standing in their line trying to prove to the desk agent that known traveler numbers can in fact start with a 15. I would rather cut my own arm off than ever fly on this horrific airline ever again. Btw you have to pay to have them print your boarding pass at the airport for you.

FrontierAirlines

trip_advisor

['Assurance', 'Empathy']

There’s room for improvement please read!

JetBlue Hi, Today I’m Flying with JetBlue Once again, and there is some feedback I gathered, hope you enjoy it 🥸😞😒🙁☹️😌 My flight number is B6 96 First, my flight was canceled I understood that then all the monitors on the plane were messed up for the Most part and then this happen!!!!!🚨🚨🚨🚨🚨🚨🚨🍿🍿🍿🍿 Just a loyal customer that flies multiple Times a year, more than four times a year actually with you guys! Dropping some valuable Feedback 🙏🏻 Please we are in 2022 you should Have better food for customers, free headphones, better internet ( actually some internet as soon as you get on the plane, there’s no internet at all, you have to fly gif knows how many miles until you get internet access! This is ridiculous!! Doing better jet blue is not that hard, don’t look at the past! Improve the present!!! Food: can be peanut butter, a piece of bread, ham & cheese sandwich! Internet: it baffles me that you only get Wi-Fi 1 hour before you land 👎🏽 Seriously look into this if you truly care about your customers!!! Every year I fly it’s the same thing, no improvement on this matter. There’s always room for improvement and this is just contrastive feedback from one of your loyal customers! Best

JetBlue

trip_advisor

['Tangibles', 'Responsiveness']

No more dedicated phone line with mosaic 1&2?!?

Edit: Never mind- seems like it was just a glitch. Just tried to call the former JetBlue mosaic line but apparently it has changed. Now, there is only a dedicated line for Mosaic 3&4. Not having to wait on hold for 30 minutes was one of the few perks. Why the change? What’s the point of even bothering with mosaic anymore? I scaled back my JetBlue spending with the rollout of the tiered mosaic system because it didn’t seem worth it anymore. Now it has gotten even worse. Seriously considering just choosing another airline that would give me more for my money but they’re one of the few that flies direct jfk to iah and I travel there every 3 weeks. Not really sure the point of this other than to vent into the ether.

JetBlue

reddit

['NA']

12 flights for $550! The all you can fly passes are definitely worth it if you use them enough

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FrontierAirlines

reddit

['NA']

Too casual

My expectations were probably too high given the rave reviews I had heard about Emirates. I was quite excited, as was our travel agent when the flights were initially booked. The flight was not full, so the cabin crew may have been more relaxed than usual, which could have contributed to my impression that they were less efficient than anticipated. There was a very noisy passenger who moved to an empty row of seats, spread out across four seats and proceeded to laugh uproariously at whatever he was watching on his screen. The noise was distracting, even to those wearing headphones themselves. I’m my opinion, cabin crew should have asked him to tone it down more than a bit. But as I said, my expectations could have been too high.

Emirates

trip_advisor

['Assurance']

Horrible airline. Absolutely ridiculous

I do understand that delays happen. I do. I’m not completely unreasonable. Our flight from xna to Houston tx was terrible. The pilot was great. Good safe flight. The attendant sandy was a complete condescending rude lady. Worst sarcastic customer service I’ve ever had. Once we got to Houston we were told our flight that should have left at 8:00 was deltill 1;00am g to hen 5:00 then till 7:30. Absolutely stupid. Again. Weather I understand but the last message I received was shortage of crew. How is that my problem? Of course no money back of hotel vouchers just sleeping the floor all night. We arrived at 8:00pm and didn’t leave till 7:30 amb the next day. I will never never travel united again. The worst. Absolute worst customer service I’ve ever received. You would think after spending 1600.00 on plane tickets they would be more understanding or offer to make it right or better but no. Just a kiss my butt. We don’t give a damn. Again worst airline to choose.

United

trip_advisor

['Responsiveness', 'Assurance']

RUINED MY WEDDING

United cancelled my and my wedding guests flights 9 DAYS BEFORE MY WEDDING, in Aruba. I had to choose the destination “Aruba” but we aren’t going with them, we switched to American Airlines. However, SIX GUESTS can’t afford to switch airlines and they CANT GO AND HAVE TO GET A REFUND. All I wanted to do was have a nice time with family and friends in Aruba but United ruined it all. AND when I called to see if they could help me, they DIDN’T. All she keeps telling me was that the flight options were either 1.) Fly on Saturday * THE WEDDING IS ON FRIDAY or 2.) Fly to Newark, SLEEP there, then get on another plane to Aruba 20hrs later.... UMMM, No. Customer Service absolutely sucked. Will never EVER fly with them, EVER.

United

trip_advisor

['Responsiveness', 'Assurance']

Quick and Easy

Flights on Allegiant in and out of Rockford, IL and Punta Gorda, FL are easy, smaller airports, the plane and flight attendants were great. Only complaint is that you have to pay for your in flight beverage and/or snack if you want one. We had a slight delay when leaving Rockford, but it was only 45 minutes and well communicated via text before we even left home. Download the Allegiant App so you have your boarding passes on your phone and to check in for your flights, easy!

Allegiant

trip_advisor

['Reliability', 'Responsiveness']

Happy Traveler

Very pleased with my trip from LA to Toronto with Air Canada. The service i received both on the ground & in the air was exceptional (a real contrast to the first leg of my trip with Qantas). The cabin crew was very pleasant & seemed genuinely concerned with my comfort & ensuring that i had a pleasant flight. I really appreciated their efforts.

AirCanada

trip_advisor

['Responsiveness']

Easy as always

I fly with Southwest 9 out of 10 times when I travel. The staff is always helpful and nice. Seating can be confusing for people new to flying with Southwest but I personally like it and enjoy it. My only complaint is there is never Gluten free options for in flight snacks.

SouthWest

trip_advisor

['Responsiveness']

no screens, no wifi... 8h of boredom

the direct flight Montreal-Venice is really convenient and often reasonably priced, but the flight back without any entertainment has been really boring, 8h of boredom exacerbated by the initial 1h of delay.

AirCanada

trip_advisor

['Tangibles']

TERRIBLE!!!

This is THE WORST airline I have ever flown! They cancelled our flight with no reason why. Left us stranded with a 6-hour layover in LA. We had to MAKE them give us vouchers for food and a hotel. The hotel was GARBAGE! When we landed in LA we had to wait on the tarmac for 45 minutes before we could reach our gate. They made us miss out on very important parts of our very brief vacation. On the way home they moved gates 3 times, and we were delayed over an hour. RUNIED. I WILL NEVER FLY SPIRIT AGAIN! They can take their $50 voucher that they gave us as "compensation" and shove it!

SpiritAir

trip_advisor

['Responsiveness', 'Empathy']

Southwest Is A Great Airline!

Great Airline: Friendly, Fun, Professional Service! - They make flying a fun experience while still professionally & efficiently performing their required responsibilities.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Brilliant facilities poor disembarkation

Everything was brilliant with this airline, we travelled on the big A380, until we reached Manchester when we touched down, by the time we had reached the airbridge and with the aircraft still moving both aisles were full of passengers opening overhead lockers. Never ever seen anything like it, when I challenged the staff they said it happens on a regular basis, in fact on one occassion something dropped on a passenger from the overhead and the passenger required medical treatment. Not the sort of answer I was looking for. They could learn a lot from Jet2 where passengers remain seated until one of the staff indicates you may stand and leave the aircraft, they do it row by row, just a s quick and far safer. I dropped a line to Emirates and they indicated they would review the complaint. Everything else about the flight, services entertainment, food was first class.

Emirates

trip_advisor

['Tangibles', 'Assurance']

NZ to Dubai 17.5h with 3 kids

Just wanting to know what parents think- We have never travelled internationally with our children, let alone the Emirates 17.5h flight. This October we have been invited to a wedding that we would love to attend and the quickest way to get to Europe is via Dubai. I just wanted to know if we are a bit keen taking on a 17.5 hours with our 8y 4y and 6mth old children. The other option is we take longer to get there and add on an extra stop NZ-AU-Dubai-Europe but that also seems like a hassle. Any thoughts experienced travellers?

Emirates

reddit

['Empathy']

Comfortable and Friendly

Pleasant flight attendants, comfortable seating, descent meals, good entertainment. The only thing I think United could do better is have their planes a little cleaner. On time departure, on time arrivals, overall very pleasant air travel.

United

trip_advisor

['Tangibles', 'Assurance']

TERRIBLE CUSTOMER SERVICE DO NOT FLY FRONTIER

If you have to fly frontier, consider driving or not going at all. Terrible customer service. I booked a flight and the delay caused me to be stuck in the airport for hours since rental car was closed for 6 hours during arrival time after the delay. I asked to change flight to the next day so I would not be stuck at the airport customer service was closed, the agent at the counter said to call tomorrow when they are open to get a flight credit. I called the guy said sorry you lost your money, I asked to speak to someone else he said there is no one. I will not repeat myself I am disconnecting the call. I have never been treated so poorly and my flight wasn’t even cheap. I paid 750.00.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Route cancellacion and horrible service

We were flying to Peru out of Boston Logan in May 2019 , and Avianca sent email with “some changes” . Which included leaving 2 days later and returning a day earlier from what we originally booked. We were supposed to flight Boston-bogota-Lima, and now was Boston-san salvador-lima with only 50 min flight change in El Salvador.... we already had purchased and paid hotel, tours, train tickets etc in Peru. Avianca could’t acomodate us in another flight so we ended up cancelling and rebooking in another airline..... Avianca had told us they would refund 100% since it was their fault. Now they gave us a refund but kept $400 that haven’t gave us and its being a nightmare, We have the case with American Express and Avianca doesn’teven responde to Amex.

Avianca

trip_advisor

['Responsiveness', 'Assurance']