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wedding weekend

I had never flown Allegiant before, but was quite pleasantly surprised by the efficiency of the gate agents and the flight crew. All very kind and professional. we were in the front of the Super80 aircraft, which was quiet and comfortable.

Allegiant

trip_advisor

['Assurance']

dirty airplane

Granted it was economy, but they should still clean their planes. The plane that I am referring to was one that was the connecting flight. It flew from Calgary to Las Vegas. The floor was dirty, needed a good vacuuming. It looked like the cleaning crew between flights (assuming that there was one) just picked up the bigger trash pieces and did nothing else. I had to ring the call button for a flight attendant when I lowered my food tray as it was disgusting and filthy. The flight was also delayed, we got in an hour late. The only reason I give them 2 stars instead of 1 is that the attendants were so super nice.

AirCanada

trip_advisor

['Tangibles', 'Assurance']

Do not fly with United!

United has constant issues with maintenance, losing checked luggage, and inability to take responsibility for their actions. I’ve had to buy additional tickets because of their “maintenance” issues. I was ensured this would be refunded but they cancelled my flight back home to “refund” me. This caused me to pay an additional $1000 for a new ticket. Once I was home, they smashed up my suitcase and offered a $100 credit that could only be used if I flew with them again. Don’t waste your time or money.

United

trip_advisor

['Responsiveness']

Best price on a 2 day ticket. Pricing 5 Star

We had to buy a quick ticket for a flight , family member was in the hospital in Las Vegas, the next closet price was SW, twice what we Paid for Allegiant. Pricing was great but be prepared to pay for any ADD on , carry on bag , seat selection and printing a boarding pass. However , MILITARY and Veterans , they will waive much of these. get there early and the process is easy. Flying out of AIBA. this gate is NOT in the main terminal and your GPS won't get you there correctly. Take the McAngus exits south of Hwy 71 and head east then you can get to the terminal. This is No Frills flight , but quick and non stop

Allegiant

trip_advisor

['Tangibles']

Excellent flight in a very nice 787

The flight was smooth and a little bit ahead of schedule. The 787 is fairly new and is a lovely airplane. The seats and interior were attractive and clean. The flight crew was pleasant.

AirCanada

trip_advisor

['Tangibles', 'Assurance']

50/50

No soy muy exigente, pero Avianca en ocasiones tiende a no salir a tiempo, tomé 6 vuelos para llegar a Peru-Machu Pichu, y en 3 se dilataron. En uno tuvimos que devolvernos de la pista de aterrizaje, porque el avión presentó problemas. En otro no salimos a tiempo porque el piloto no había llegado. Y en otro no salimos por otro desperfecto del avión. Las cosas buenas podrían ser la calidad de las aeronaves, tienen tv, te ofrecen snacks y bebidas alcohólicas y normales, y los empleados son muy amables.

Avianca

trip_advisor

['Reliability']

Great trip for us

We flew from Knoxville to Destin Ft Walton beach on August 3rd. We had to drive 3.5 hours to get to knoxville but the flights from Roanoke to Destin were $1150 for (2) plus bags, the flight on Allegiant was $210 including bags. The knoxville airport is a medium sized airport but very nice, we paid to park at a hotel across the street and the shuttle took us to the airport, the flight to Destin was scheduled for 10:38 pm out of Knoxville and it was a few minutes early arriving in Destin. The plane was good sized and clean and about 1/2 full. The seats were not very comfortable but only a 1 hour flight. The staff for Allegiant was very professional. There were a lot of people in the airport that day irritated because their Allegiant flight to Ft Lauderdale was about 7 hours late in arriving, they finally boarded when we did. I am not sure why it was so late but it did finally depart ahead of us. The Destin airport is small but we got out easily and had a rental car and that was quick also. Everything was the same outbound from Destin back to Knoxville. A little early arriving back to knoxville and the bags were delivered very quickly. We landed close to 10:00 pm and drove back to Roanoke, it took about 4 hours with 1 dinner stop for 1/2 and hour. Allegiant serves Roanoke to Sanford and Clearwater a couple of times per week and with the drive time from Clearwater to Destin it was a little shorter to drive to Knoxville instead of driving from Clearwater to Destin and the flight times and days worked better for us out of Knoxville. This was our 3rd trip on Allegiant. They charge you for EVERYTHING, even carry on bags but they are much cheaper than anything else out of Roanoke. I wish they would fly from Roanoke to South Florida, we would use them a whole lot more.

Allegiant

trip_advisor

['Tangibles', 'Responsiveness']

Lost seat item

URL: URL Thumbnail: URL Images: URL

Delta

reddit

['Tangibles']

On time with no issues

Easy online check in, efficient service onboard, and on time arrival. I have used this airline many times in the past and while the staff is not super friendly like West Jet, they get the job done in a satisfactory manner and I never hesitate to use them.

AirCanada

trip_advisor

['NA']

Delta is the best!!!!

Delta is the best US airline! The staff is so helpful, the pilots are obviously so experienced and I feel so safe flying with Delta.

Delta

trip_advisor

['Assurance']

Huge Seat Savings?

Sometimes when I book a Spirit flight (and don't pay for a seat assignment), I get a "Huge seat savings" offer (see picture). Do you have any insights or tips on how this works? * I am curious why I sometimes get this offer and sometimes not. * How are seats selected for this offer? If I am looking for a window seat, should I keep checking back (before booking) to see if I am randomly offered a window? * Is this only offered to Savers Club members? * Is this offer more likely to happen when booking way in advance? (In this case 7 weeks in advance) ​ URL

Spirit

reddit

['Responsiveness']

Not that bad, but not that good

When I arrived at the check-in desk, the lady was helping me with a bad mood. My luggage weighed 22 KG. The lady was like: " you have 2 kg overweight you have to pay 80$". I told that is true because I my ticket was booked with 23 KG luggage. So I have 1 KG spared. at the end she called the manager, and he told her that she was wrong. This airline is very overpriced. For a national flight I payed 300$. Avianca has a monopoly over Colombia.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Air Travel sucks.

I know the more seats the more money. But holy crap, when my short legs hit the seat in front of me that's just nuts I know they have comfort seats available but 69$ a seat really!!!!! Even the service carts are monsters to come down the isle. Don't have your elbow hanging out. Lately every plane that I have been on is over booked. Put more planes in the air. The service from attendants is first rate.

Delta

trip_advisor

['Tangibles']

New Plane

This was a newer plane. Seats were comfy and the entertainment was very good. The in flight service could have been more frequent but all in all it was very good.

JetBlue

trip_advisor

['NA']

Emirates experience

Ended cruise in Dubai and chose to upgrade flight to Emirates business class. A GREAT decision. Emirates provided a pickup at the ship to the airport and then a pick up from DFW to home. Car very clean and good driver at both location. American carriers, especially AA who serves 95% + departures at DFW could learn a thing or five about service to the passenger. Great selections of food and wines on board. Flight attendants are there to serve with a smile and very accommodating to passenger. In flight entertainment is not to be believed. Hundreds of movies available, every type of music in the world available. \RESTROOMS WERE CLEANED EVERY 30 MINUTES. Flight was 16 hours. Restroom was as clean as it was when we landed as when we took off. Spotless. After 3 hours on AA to Europe one does not want to go into the restroom on board. Disgusting. Would definitely fly Emirates wherever my travels take me.

Emirates

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Spirit Airlines

Yes, I’ve heard the awful comments about Spirit Airlines. This was my first trip. Although it was only 3 hours, it was the red eye both ways. OMG it was awful! The seat! The tray table! The smell! The cabin crew just disappeared! I’ve flown multiple times around the world - long haul and island hopping. These flights were the worst EVER. The shareholders must be very pleased with the cost cutting this airline has achieved. DON’T Fly with Spirit.

SpiritAir

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

Worst customer service EVER

I have been traveling with Spirit for a while now. The issue was not this flight only is pretty much every single flight. The problem is not that the seat are uncomfortable or that they charged for everything because I am well aware I’m paying way less than other airlines. THE PROBLEM is their customer service. They are rude, disrespectful and not polite at all. I don’t know if they get pay minimum wage because they don’t even make the minimum effort to be nice. And it goes from the people in the counter to the flight attendants. They don’t have any manners!! Very rude even when you are trying to be nice!

SpiritAir

trip_advisor

['Assurance']

United Flights Issues

If I could give a United a negative star rating, I would. I violated my cardinal rule of flying: NEVER fly United thru Chicago; and I paid for it. Will skip all the messy details and just say I had a flight cancelled on a Wednesday and wasn’t rebooked until 3 days later (which also ended up being 2 1/2 hours late), landing me at my destination about 75 hours after my originally scheduled flight. My destination was a 12 hour drive from my house. Return trip was 4 1/2 hours late, missing my connection and being rebooked nearly 24 hours later. I took an Uber the next morning instead, arriving at my destination almost exactly 24 hours after I departed for the airport. I have flown to Africa in less time. Again, I could have driven it in 12 hours. I won’t get into all the misinformation from their staff and messaging. I did get to and from safely — which is always the most important aspect of any trip. And they did provide me with a hotel, Lyft ride to the hotel, and meal voucher, which I appreciated. Luggage also arrived. So I’m grateful for all of that. But I’d rather just get from point A to point B in the manner they told me they would In exchange for the money I gave them to do their job.

United

trip_advisor

['Responsiveness']

Horrible Flight Crew

Flying business class felt like we were in a prison camp. The bitter older flight crew were almost throwing food at the passengers, rolling their eyes when they asked questions, had bad attitude and we're the most unfriendly, rude and petty people I have come accross in years. I will never ever fly Air Canada again. There is either a really bad culture issue, they are over worked or it's just an airline that doesn't care about looking after it's customers who pay good dollars to be there.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Good luck getting your kids to fly for free LOL

Kids fly free (KFF) program is a joke. It's nothing more than a marketing stunt to lure you to buy Discount Den membership. I was trying to book a flight for me and my 5 yr old from San Francisco to Knoxville with 1 stop at Denver. The flight from SF to Denver is eligible for KFF, as it has a KFF logo on the date I chose. However, when I checked out, I was still being charged 2 full price tickets. I called their customer service, the agent acknowledged that the date I chose indeed was KFF, but "you still have to pay full price". WTF???. She came back and forth, put me on hold for 30 mins, and came back with the same answer. She seemed to have no idea what she was talking about, to the point that I wondered if she understood English. I hanged up and called again to talk to another agent. Took 40 mins this time, agent said because KFF is not applied on flights with stops. Fine, I went and checked price for 2 separate flights, 1 from SF to Denver, the other from Denver to Knoxville. No KFF logo for both flights. Frontier excludes almost all of their routes from KFF offer! I flew with Frontier several times. Always got delayed at least 2 hours. Terrible services and false advertising!

FrontierAirlines

trip_advisor

['Responsiveness', 'Empathy']

me gusta ,pero un poco mas costosa,no siempre,

soy cliente de avianca por muchos anos,me gusta pero algunas veces debo usar otras aerolineas pues los precios son un poco altos,pero no siempre,detodas formas es una buena aerolinea

Avianca

trip_advisor

['Assurance']

Poor services from Air Canada. Hope Porter Airline start flying their new jets to the US soon.

Flight was delay. There was only 1 agent at the gate. We did not board until near departure time. We were told there were numerous paperwork mistakes that delayed the flight. What a poor experience I wish Porter Airline starts flying their new jets to the US and compete with Air Canada in the Toronto market. They should be better than Air Canada.

AirCanada

trip_advisor

['Responsiveness']

A fuir

Compagnie aérienne à fuir. Refus à l'embarquement à Bogota avec d'autres passagers en transit alors que nous étions dans les temps. A la porte d'embarquement, ils nous vont comprendre que ce n'est pas grave, qu'il y a un vol après qu'on peut prendre sans problème. Une fois au comptoir cependant :aucun service (encore moins en anglais), aucun compromis pour nous trouver un vol, aucun remboursement sous des excuses illogiques (par exemple : si d'autres passagers en transit sont arrivés avant vous, c'est que vous auriez pu arriver en même temps qu'eux). Bref, rien à garder, tout à fuir. Nous avons décidé de rester une nuit à Bogota pour visiter finalement et nous avons pris un ticket d'une autre compagnie.

Avianca

trip_advisor

['Responsiveness']

pesimo

el vuelo arranco' con mas de dos horas de retraso e como siempre Avianca no ofrece refrigerio , como indican las normas internacionales. Ademas las azafatas fueron muy groseras con dos viajeros que llegaban de Oslo y estaban super cansados después de 24 horas de vuelo. Ellos solo querían cambiar los proprios asiento asignados con otros dos que estaban libres y tenían otro libre al lado así' podían sentirse mas cómodos y descansar un poquito. El comportamiento de los dos viajeros fue' muy civil pero las azafatas los amenazaron de hacerlos bajar del avión si cambiavan asiento.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

amazing airline

i took the flight from Frankfurt with my wife to Toronto Pearson airport on a Sunday morning early July. the flight took almost 8 and half hours. seating on economy before the flight i thought, ok just a seat ,. but getting on the plane the seat was very comfortable each seat had a screen in find of it with many channels to watch games to play during the flight. also booking an economy on such a long journey i thought i had to buy food from the airport before boarding the plane. i was very surprised with the the service on the plane from the crew and from the airline in general. they served hot lunch drinks and snack at the end of the trip. the crew were very polite with everyone on the plane. Also each seat had a pillow and a blanket so the customers will use them to sleep in such a long journey i was amazed with air Canada and i surely recommend it for long haul trips. i for sure will use them again in my next trip from Europe to Canada.

AirCanada

trip_advisor

['Tangibles', 'Assurance']

Amazing experience

Very recommended for someone who’s on a budget and wants smooth flight. Thank you to all the staff for the good service. Will surely travel again with Spirit 😊

SpiritAir

trip_advisor

['Assurance']

Horrible customer service at the gate and at the just ask counter in JFK NYC.

There was a Female worker called Natasha gate 24 jfk to costa rica liberia at gate that had nasty attitude and closed the game on a pregnant Female. We got there on time and she didn't want to help out hear anything. There was some form needed that most people didn't know you needed we filled out of i fished and was did also we said we got the form mind you the door was opened and our bags inside the plane. She said no i don't care and there was not another flight to Tuesday wasting our time and money. She should be fired. I had to pay extra 200 and change my destination get a whole new hotel is insane. She should not work in customer survive at all.

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Muy buen servicio

Muy buena atencion, en horario, poco tiempo de escala, cómodo el espacio entre asientos, la comida escasa (solo un sándwich en un vuelo de 6 hs) y una sola pasada de bebidas. Los asientos un tanto incómodos. El resto muy bien!

Avianca

trip_advisor

['Assurance']

cancilled return flight but kept

this is a case off ill kept the big lump of money you can have one third i ask y they say it expensive to fly to Cebu and cheaper to return of £950 offered 335 return its a con but not had trouble before never had to ask refund but never been a problem but thay made it an expensive one for me so (BEWARE )

Emirates

trip_advisor

['NA']

Business class service poor quality.

Awful food. Service poor standard. Air stewards just can’t be bothered. Move selection poor. Would not recommend. Will never travel with them again. It’s back to Etihad and Qatar airlines.

Emirates

trip_advisor

['Tangibles', 'Assurance']

Promo code???

Anyone have a $20 promo code? Thanks!

Allegiant

reddit

['Responsiveness']

Misleading booking class

Paid extra for an upgradable seat, now some segments have changed to ‘not eligible for points upgrades’ (as opposed to just unavailable). Staff rude and unhelpful, said I’m not able to make a complaint

Emirates

trip_advisor

['Responsiveness', 'Assurance']

Las Vegas via Allegiant Air

I've used them multiple times due to it is the only airline going to Vegas from our small city. In the past it has been the worst travel experiences with delays, cancellations without compensation and ruined trips. But....the last trip I took in May was perfect. TSA was quick and easy, the boarding was efficient, and the flight landed 3 minutes early. I was in a taxi within 15 minutes of landing. Return trip was great as well. My hope has been restored that I will make it there again on my next trip!

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Frontier Pro-Tip: The Jansport MAIN CAMPUS FX Backback

This bag drops easily into the personal item size box if the outside pocket is empty. It’s the largest bag I found that does this. It even has compression straps to decrease the size of the bag. With a couple of compression stuff sacks I’ve put 25 pounds in this bag and never been made to check it.

FrontierAirlines

reddit

['Tangibles']

Just who canceled my flight to Boston

I called United two days before my flight and discovered that it had been canceled. I was told that I canceled it. I said that I didn't and that they needed to rebook my flight. The first person I spoke to told me that I would have to pay five times as much for my new ticket as I did for my original ticket. I advised him that I had booked in late January and that I insisted that I pay my original price. I was informed that Target had a special deal and that I should go to the local CVS pharmacy and purchase a Target gift card so I could get a special price (about $500). He gave me a "special" number and told me I had a limited time to take advantage of this "special" deal. After several minutes, I called United again and spoke to another agent who told me that my flight had been canceled by someone other than United. I told him that I had booked a flight in January specifically with United because I could get a flight to Boston that arrived in the AM so I could catch a cruise ship leaving Boston in the early PM. He told me that he couldn't replace my "canceled" ticket with another at the same price and i told him to speak to a supervisor. After many minutes I was provided with a new ticket at the same price as i paid in January, but with a different connection and a later arrival. On April 30 I had a flight delayed for several hours because of high winds.Being that I would not be able to make a connecting flight from Dulles to Pittsburgh, United hooked me up with American, connecting in Charlotte, so I could make it to Pittsburgh the same day. For all the turmoil United put me though in a "canceled" ticket, they more than made up for it in providing me with a flight on American. BTW, United even provided a beverage while American provided nothing.

United

trip_advisor

['Responsiveness', 'Assurance']

alright flight

Both flights were good with smooth landings which is always good.entertainment system was great movies music etc.food wasn't the best i think Cathay or Singapore are much better

Emirates

trip_advisor

['Tangibles']

No help when they cancel flight

Cancelled flight yesterday with no options to rebook. Called what I thought was their cancellation line and person on phone represented themself as jet blue rep. Was told no jet blue flights for four days so was charged 1064$ to switch flight to delta. Thought it seemed pricey so waited 1.5 hours to be told by nasty jet blue agent that they could do nothing because the jet blue agent I talked to requested refund. I also paid 230$ for hotel last night. Jet blue said it is not their fault flight cancelled and they don’t know who I talked to on phone who said they were jet blue rep. So I am currently sitting in Newark airport hoping to get to Orlando via Cincinnati today. If your flight cancelled, jet blue does nothing but send you on flight days later and you have to pay for meals and hotels. I fly alot and have had flights cancelled but never had no flight rebooked within 24 hours and hotel voucher. End of a great vacation ruined. Never again. Delta has been much more helpful but I am no home yet so story continues.

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Surprisingly nice economic class

The food was nice and tasty for economic class. Dinner has chicken with rice or beef with potato. Breakfast has congee or egg. The salad and fruit comes together are all nice. Most great, they have sandwich as snacks. The plane was 787-9 which was very new and the window is cool which can adjust Brightness . The duty free has lots item to choice. The flight attendant was friendly. The in flight entertainment has movie, TV, Music. Only disadvantage is there is no WiFi service.

AirCanada

trip_advisor

['NA']

Nightmare

Worst service besides spirit. Seats were uncomfortable, upgraded for more leg room, that was a joke. Try to charge you more even if you have paid for the one of the bundles. Top if Off my locks on the luggage was cut off, firestick was taken. I'll stick with the major airlines. It's worth it and if you look at the crap bundle Frontier tries to offer you can pay the same price with southwest and more comfortable seating. I learned my lesson and I was warned about frontier.

FrontierAirlines

trip_advisor

['Tangibles']

Mod awakening ceremony

I would hereby like to initiate a mod awakening ceremony. Many of us believe that our mods have left us for more dramatic pastures but I believe that there is the one. That watches and moderates. May they wake up and shake things up a bit. And fix flairs.

Delta

reddit

['Responsiveness']

Can't go wrong

Very efficient, flawless travel. Comfortable flight. Southwest seems to have it all figured out as how to be efficient.

SouthWest

trip_advisor

['Responsiveness']

Worst airlines

Planned this week in advance and the delays and zero flexibility on this airline ruined the holiday. We lost time and lots of money. Our flight got delayed and we missed our connection. The airline put us next day flight that got delayed four times. Definitely this is my first experience and last one. We do not recommend this airline at all.

SpiritAir

trip_advisor

['Responsiveness']

DELTA IS HORRIBLE

We take a vacation together as a family every year at least once. This year we chose to go to Destin, Florida. I bought round-trip tickets for 5 people on Delta Charlotte to Destin with 1 hour layover in Atlanta. I was not aware of this new basic economy class, since I have not flown Delta since before COVID a least. The outbound trip was not eventful, so we were good. On the way back the flight to Atlanta was delayed for over an hour because they had an issue with the airplane and it needed to be fixed. The crew told us dont worry about our connections on Delta because they had notified the connecting flights and they will wait. Well we got to Atlanta and rushed to our gate at another terminal(by the way we had a 2 year old toddler because of which you can run but so much). We got to the gate and the agent looked at us and decided it was time to shut the door to the bridge even though the plane was still there. They referred us to customer service. The customer service agents were rude and unsympathetic to our situation and said we can contact the corporate office if we are not satisfied with the service. Long story short according to Delta the next available flight was 5 pm. This was around 9 am. Now I had paid for comfortable seats with windows and leg rooms. They assigned us the little cramped seats on the last row with no window and loud engines. We were absolutely tired when we made it home about 8 pm that night. I was so aggravated that i did not call Delta for a refund for the seats i paid for. i just resolved I will NEVER fly DELTA again. I have heard horror stories about airlines lately and it was an absolute horror show flying with DELTA.

United

trip_advisor

['Responsiveness']

Tier miles

Does collecting points using things like credit cards (gold Amex specifically) earn towards your tier miles (silver, gold etc) or just towards skywards miles (if those two things are different) or can tier miles and silver / gold etc only be earned by actual flights?

Emirates

reddit

['Responsiveness']

Nice way to travel-fair prices, friendly and efficient.

We had excellent flights going to and from JFK on Jet Blue. Free snacks, good, but limited selection food and great, pleasant service set this airline apart from other low-cost carriers.

JetBlue

trip_advisor

['Responsiveness']

No longer the friendly skies of United

The staff from the gate agent to the attendants are "professional". They tow the corporate line and policies well. They do not look happy nor do they want to accommodate you. They have a job to do as evidenced by the pilot's comment as we approached Missoula. Thanks folks your way of travel is our way of living. Other airlines at least say thank you for flying with us. We hope to see you on a future flight. The aircraft smelt dirty. Inside (the web pocket in my seat had what looked like barf. The attendant did clean it while saying Oh it's probably just cookie crumbs. She had a hard time removing whatever it was. Several seats were broken - you could not move them back or forward. Upon disembarking a flight attendant and flight crew member simply said a meek goodbye. Again, other airline crews say goodbye. Have a good night/day. See you again. Perhaps the most offensive rule these days makes budget minded folks feel like scumbags. If you don't pay the extra money for the same seat you're sitting in then you can't select a seat nor can you bring a carry on like "the richer people". You humiliate your customers. As a matter of fact when boarding the gate agents announce over the speaker if you purchased a basic economy ticket you may not bring a carry on aboard. Hello... look at the low life. I've never been treated with such uncaring attitudes, rules and policies as you and your people demonstrate. While I may "Have" to fly United again; it will never be my first choice or any choice for that matter.

United

trip_advisor

['Tangibles', 'Assurance']

terrible

I am thinking it was flight 440 but not certain, the allegiant flight had 2 planes with mechanical problems and passengers left because they were scared after the first mechanical problem. The motel (Gold Nugget was not senior citizen friendly with the bathroom and the room was not deluxe all in all bad experience

Allegiant

trip_advisor

['Reliability', 'Tangibles']

Lack of consideration for passengers.

This airline is the only direct option from Toronto to San SanSalvador and takes advantage of that. In general, the staff is rude and racist, but not only that, if they could shovel you with the luggage, they would do it to sell more seats. They would overlook their flights and would not give assume responsibility other than blaming others when they are the ones that manage the airplane's capacity. I told the counter person that was a crime, and she was offended, But when you sell something twice is a fraud, and that is a crime. On top of that, they want to sell you even a cup of water on a five hours flight. I used to take this flight because it was direct, but I will take my chances and use other airlines even if the flight is a couple of hours longer due to a stop over.

Avianca

trip_advisor

['Responsiveness']

Tons of leg room

I haven't flown JetBlue in a while due to them not having flights to where I typically go but on my recent family trip to Disney World from DCA to MCO we flew JetBlue. I have to say JetBlue has some of the best legroom out there. Even on the smaller plane we rode (2 seats each side) there was plenty of legroom. Also the tray wasn't attached to the seat in front of you so when the person reclined the tray stayed in the same place. Every seat had a small television but we didn't bring headphones so we only could watch. United and American do not have that. They also bring out decent snakes and kids can have multiple ones. No small pack of pretzels like American. Our flight was delayed out of MCO but not due to JetBlue. Customs had to check the plane because it just came from the Dominican Republic. Staff were good, and the pilot seemed good. We didn't crash so I see that as a plus no matter what.

JetBlue

trip_advisor

['Tangibles', 'Reliability', 'Responsiveness']

Rude

Worst experience at the gate. First time flying in delta. I usually take American Airlines. Never again will I ever fly with these people. Flight ticket said boarding time was 5:30, I get to the gate B8 at 5:45 which means 15 minutes late. I ask the flight attendant in B8 if the flight was still boarding and he completely ignores me. He continues to ignore me without giving me a hand gesture or anything. He then removes the microphone from his mouth to tell his coworker he’s never experienced this in his life and insults me infront of his coworkers. He had a face mask on and his hand covered the microphone completely which was not noticeable he was on the microphone. He could’ve advised me or his coworker next to him could’ve told me he was on the microphone instead of making fun of me and mocking me. Then at boarding they threaten my husband we will be kicked out because we let them known how rude they treated us.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Avianca was comfortable

The plane was comfortable, the flight attendants pleasant. There were more entertainment facilities than usually offered by other airlines. The food, even in first class, was really terrible. I even ended up throwing up slightly after eating a dessert that I should have left untouched. This is the first time that has ever happened to me after travelling all over the world on different airlines. We were served the lunch menu only in the evening. Even their availability of beverages was far below what I have come to expect. So all was good except for the food and drinks.

Avianca

trip_advisor

['Tangibles']

Terrible

This was one of the scariest flights I have ever been on. Nothing was smooth about it and on top of that the attendants were rude. Everyone screamed when we landed because it felt as if we were on one wheel about to crash.

United

trip_advisor

['Assurance']

Uncomfortable Business Class

I was in the new B777-300 Business class and, unfortunately, it is very badly designed. The seats are huge, too huge in fact to be really comfortable as you are too far way from the screen. And the big problem as always with Emirates is the food, which is not quite good. In that sense, Emirates is far behind almost all airlines although Emirates' business class is more expensive. And the steward was in a hurry to serve us, asked twice to remove our plates. Well, I would have expected a better service.

Emirates

trip_advisor

['Tangibles', 'Assurance']

Delays,Delays,Delays

The short and sweet, I’ve flown JetBlue twice once to Cartagena and once to Medellin with connecting flight in FLL all legs were DELAYED, and not due to weather. The return flight from Cartagena was cancelled and I had to return the next day. My most recent flight to Medellin was delayed 7+ hours going to FLL, this delay caused me to miss my connecting flight and had to wait from 2pm to 2am in Ft.Lauderdale to return to ATL. The inflight service was good the pilots and staff are great but if you have somewhere to be this airline may not be for you. You are 99.9% sure to have a layover

JetBlue

trip_advisor

['Reliability']

Will never fly United again

Terrible customer service. Every united employee that we came in contact with had terrible attitudes and treated us horribly. When my husband showed his active duty military ID we seemed to be treated even worse. We fly often and have only had this issue with United. Will pay extra to avoid flying United Airlines in the future.

United

trip_advisor

['Assurance']

AVOID ALLEGIANT AT ALL COSTS

Allegiant is such an unethical company. We had a flight from LA to Boise. They cancelled our flight and told us they would refund our money or let us take another flight 4 days later. The amount they offered did not come close to covering the costs of the cancellation between food, hotel, transportation, etc. Even more atrocious is their customer service. I tried calling customer service to find out what to do and literally waited for OVER 3 hours without anyone every picking up. I then drove to the airport at 7:00 in the evening and there was not a single Allegiant representative at the LOS ANGELAS Airport. I tried to chat online but they were kept giving me an all agents are busy. I wasn't able to get ahold of anyone until after I got home and they were very rude and unapologetic. Their excuse is they are busy. Worst customer service experience EVER.

Allegiant

trip_advisor

['Responsiveness']

Worst airline ever

Our flight was delayed nearly 3 hours without warning. When we asked about it we were told pay attention cause the time could change again without warning (in either direction). So if you dont mind paying $55 for a checked bag (each way) or $50 for carry on, flying a small plane and paying for water, pretzels or literally anything else they can squeeze a nickle out of you...as well as spending your entire day of the flight watching the screen and being ready for wild and crazy flight time changes without warning...then frontier is the one for you. If you want a decent flight....choose a decent airline. By the time they charge you for you bags, snacks and the air you breathe you arent saving any money by choosing this sorry excuse for a airline.

FrontierAirlines

trip_advisor

['Reliability', 'Responsiveness']

wont refund money or creidt flight

This airline changed my flight significantly and would not refund the money I paid for airfare becuase I could not fly the time the changed it to.

FrontierAirlines

trip_advisor

['Responsiveness']

Great Flight!

Always a fun and pleasant flight! Our flight crew was really great! Neon and Deon were especially super! Thanks Guys!

JetBlue

trip_advisor

['Responsiveness']

The Actual Worst Airline You Could Ever Book

The worst experience ever, waste of money and time. Our flight got canceled were we had to stay at the gate for 4+ hours while every customer was worrying about their furture booked hotels/ activities/ flights planned, staff was very very relax about it told us to find everything out by our selfs on their website and they were having fun and ate icecrem as it was their holiday. They gave the worst answers and reasons of delay while waiting in the plane for 2 hours, had to wait another 3 hours at the gate, found out 5 hours later that it would be officially canceled and they would rebook us on the next flight that was the next day. Now finally sitting again in the plane for the second time the dat after, we are again waiting and waiting to fly off. They really see it as a joke, scam and are being very dishonest. They will keep telling you to wait another 5-10 minutes and hours will pass by. “Their updates” are not updates because they will just ask you to wait more and more and their excuse every time will be that they are working on some stuff to fix which should have be done BEFORE YOU BOARD PASSENGERS. As we are waiting for hours for the second time in the plane, their is plenty of time to explain.

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Worst Experience Ever

Tried to book my flight to go pick up my minor daughter that was visiting with family. I booked our flights separately since I was a round trip and she was a 1 way to have the issue of not being able to successfully book her flight because she was a minor. I instantly after numerous tries of trying to book her flight got on the phone & live chat and was not able to reach customer service for help in booking her flight successfully, then live chat waisted my time and said my only option was to get through by phone to add her to my return flight. Moving forward 5 days, multiple phone calls and a ton of waisted hours with no success of getting a human in the phone I had to drive an hour to the airport to confirm I wasn’t loosing money… to being told I would be paying an extra $200 and that there was no other options… I’m severely turned off and will never fly this airline EVER again! What’s going on with customer service…. all around disgusted… fly Delta or any other airline… this airline is a joke…. Good luck getting through to a human to try and adjust anything with your travels… it’s a scam and just another company trying to rap you of your time & money with success…

Allegiant

trip_advisor

['Responsiveness']

Book any other airline - Rude service

This review is not for an actual flight. It is for trying to book a flight. Mostly for the obnoxiously rude customer service rep at Air Canada. Booked travel with Air Canada through Amex travel. However we could not book seats. It was a United flight operated by Air Canada. United provided info that we needed to get seats from Air Canada. We called on 1/9 and was put on hold for 1.5 hours. Then we called back and was on hold for 1 hour. Tried again early morning 1/10 and a rep answered right away. Amazing! She asked for the confirmation number. I had the flight reservations in front of me clearly showing a United confirmation number along with an Air Canada one. I asked which she would like - her response? "Sir, you called Air Canada." How damn rude! I had already explained it was a United flight operated by Air Canada. So she took the Air Canada number and after repeating several times, she could find no record. So she just left it that stating there is no record of the reservation. I had to explain there is a reservation as I have it in front of me and can see it on Air Canada app along with the United app. She asked for another number which I did not have. I reiterated that I had 2 numbers United and Air Canada confirmation numbers only along with names, flight numbers. She finally asked for the United number which she rudely dismissed at the start. With the United confirmation number she found the reservation. Wow, how about that! She then told me she could not assign seats as there was an error with the seat map, which is what we found on the app. Whatever! Due to the incompetence and rudeness, I immediately canceled the flight and changed to United only. This was a mistake. I will never attempt to fly Air Canada. Good luck if you do. It seems they have a lot of other problems also.

AirCanada

trip_advisor

['Responsiveness']

Better than US Carriers but not as good as West Jet

Recently flew one way to Calgary with Air Canada, and one way back with WestJet, so was able to easily compare. Both flights were safe and on-time. Both flights were crowded. The advantage of West Jet is that they still serve snacks and you can watch movies on your own device. Air Canada serves no snacks and wifi costs $12.95 for the flight. I still remember when a full meal was included in a 3 hour plus flight. Its the little details that count folks. Also, booked with Priceline (mistake) and was charged in US dollars (read the small, grey print on the third screen!) and then was given ZERO options when I needed to make some changes. Do not get fooled like I did... ended up costing me $600. Air Canada had NO mercy! A bigger WestJet fan than ever now.

AirCanada

trip_advisor

['Responsiveness']

ALWAYS flight delays

The Good -Staff on the flight was super nice. -planes are clean and somewhat comfortable. -besides the 2 bags included flight changes are easy if needed which happened as this got canceled The bad on this flight -I must be a sucker for delays with Southwest because I swear I always get them. This flight in particular I was supposed to be home just after 7pm originally. When I went to check in the day before to get good position on the flight it was already canceled. The next flight they rebooked couldn't be there until after 10pm. Didn't get in until after 2am. Was told by staff the flight that was earlier was canceled because not enough people on it. Second was a combo of weather and technical delays. It happens with all air lines which is understandable just seems to happen every time I fly with them. -A guy kept coming over the microphone telling us to not come talk to them and keep in mind that things happen, think about that before complaining. At first I was ok and wasn't going to say anything. But after being constantly reminded about this it got old quick. -If you have to reach out to Southwest corporate about any issues which I did at first over the flight being canceled, they aren't always friendly. It's as if they aren't in front of you like the crew they aren't obliged to be nice. None of the airlines are perfect, Southwest is better than most in my experience just this particular flight was a big headache.

SouthWest

trip_advisor

['Responsiveness']

Cheap prices ... but at what cost ??

In a number of markets, Allegiant Airlines only has a few flights a week, and those are not even on contiguous days. When their flights start backing up, there is a good possibility that the last flight of the day could be cancelled all together and the 2-3 days until the next available flight would ruin a holiday weekend. Airline passengers in the US need a strong, enforceable passengers rights bill to protect them against many of these low-cost, fly-by-night airline companies ...

Allegiant

trip_advisor

['Reliability']

Best!

We fly a lot of different air lines but Delta is the best. We flew from LA to JFK then to Milan Italy and back again. Delta is the only Air Lines that feed us both internationally AND domestic. Service is always #1. Thank you Delta!

Delta

trip_advisor

['Responsiveness']

Robbery At It’s Best

Spirit Airlines is an Absolute Robbery I had a flight canceled in December the customer service representative told me I could extend my flight credit as much as I needed till I was ready to Use My $400 Credit THEY ABSOLUTELY LIED I have spoken to several Managers as they keep up the wall and do not transfer you to higher authority but tell you to leave a complaint and maybe someone will get back to you … HOW IS THIS EVEN POSSIBLE WERE ARE THE LAWS TO PROTECT THE CUSTOMERS FROM ABSOLUTELY ROBBERY BY THIS AIRLINE it’s sickening and disheartening that they get away with such fraudulent activities on OUR DIME I CAN IMAGINE ALL THE FREE MONEY THEY HAVE COLLECTED FROM MISLEADING CUSTOMERS THEY NEED TO BE INVESTIGATED AND SHUT DOWN

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

The Price is Right

We love Allegiant's rates. If you are looking for comfort and pampering, this is NOT the airline for you. The flight schedules are not always the most convenient, there are NO Perks, but the rates are outstanding! Check them out! BE SURE TO ARRIVE EARLY! THEY DO OCCASIONALLY LEAVE EARLY!

Allegiant

trip_advisor

['NA']

Delta worked hard to correct mistakes

My flight from Ft. Lauderdale to St. Louis with a stop in Atlanta was delayed 2 hours due to lightning. The result was I missed the connection in Atlanta. But, Delta got me on the first available flight to St., Louis. I was only about an hour behind schedule. Unfortunately, only one of the two checked bags made it on the flight. But, Delta got the bag on another flight and it got to the hotel about midnight. All things considered, I thought Delta did the best they could with a difficult situation which started due to to lightning in the area which was beyond their control. I'll take safety any day.

Delta

trip_advisor

['Reliability', 'Responsiveness']

Costs more in the long run for below garbage service

Please please don’t get fooled by Spirit Airlines lower cost. You will then pay $68 per check in and $73 per carry on. With a total of 4 bags we paid nearly 300 more leaving Vegas and the same to come here. That 600 dollars could have gotten us a flight on any other airline that doesn’t put u on a seat less comfortable than ones you would probably see in a drunk tank. This is the worst airline ever conceived! I hope they are bought out, each executive forced to fly their garbage planes and then fired and put in prison right after. I cringe when someone even mentions this disgusting company around me! Avoid like the bubonic plague!!!

SpiritAir

trip_advisor

['Tangibles']

all fine

All fine and within expectation. Airport fairly crowded Monday after Thanksgiving. Little confusion as our check in on machine did not work and had to go back to line for counter check in. Good airline

JetBlue

trip_advisor

['Responsiveness']

Long Delays, Poor Communication - Poor Customer Service

My review would be zero stars, but it is impossible to leave a zero star review. Frontier has gone completely downhill. On Saturday, August 6, I was scheduled to leave Atlanta at 9:42pm. We ultimately left after 3am on Sunday, August 7. The entire experience was horrible. From the delays that were never explained to the lack of care for the customers. There were many families and children on this flight. Frontier made NO effort to provide water or snacks or items like blankets to make people more comfortable. We didn't feel like it was prudent to head to the McDonald's and wait in the 40-minute line because the gate personnel told us to stay close. I will say that the Frontier staff was friendly, but they were not helpful, nor did they show much empathy or compassion. One flight attendant told me "I'm in the same boat as you, I'd like to get airborne". In fact, she was not "in the same boat". We were paying customers and she was an employee earning a paycheck. I felt like her comment was a slap in the face. The delays we experienced were not due to weather or any uncontrollable circumstances. For example, why did we sit on the airplane for more than an hour with a combination of no pilots, no air conditioning and a very off-putting smell coming from the HVAC system once it was turned on? Why did we board our final plane so far in advance of our actual departure (about an hour)? We sat in uncomfortable airplane seats for more than double the flight time between Atlanta and Denver. Once we landed in Denver, why did no one call ahead to the concourse to ensure we could deplane with no more delays? Throughout my adult life, I have flown more than 1 million miles. I have experienced delays. I have experienced good customer service. I have NEVER experienced anything as bad as what took place on August 6. Upon walking through the airport in Denver I received a $50 credit email from Frontier. Again, this felt like a slap in the face. We were delayed for more than 5 hours. I'm sure people missed connections and family events and moments in their lives that could not be recovered. $50 is a complete joke. At the very least, Frontier Airlines owes each passenger on that flight no less than the full cost of their round-trip fare. If the passengers were only travelling one direction, you should compensate them with a fully paid round-trip credit. I am hoping this message finds someone that cares about Frontier's customers. I am hoping that the mistakes made on August 6 become learning events for Frontier Airlines and that no one has to experience the very poor service we endured.

FrontierAirlines

trip_advisor

['Responsiveness', 'Empathy']

Nothing as a big lie

Delta like others promised for years, there plans are clean, air is filtered (HEPA), so why do we need face masks when it was clean before ?Either they lied 15 to 20 years in a row or they lie now. Service is now, a pice of sh.... Flight attendant running to the cabin up and down to remind everyone to put this bacteria soaked dangerous face mask for 8 hours over his Mouth. This is horrible and and prove this Airline, by the way like any other Airline, are Liars and just run with the political Media Propaganda Mainstream.

Delta

trip_advisor

['Assurance']

Made us Miss our Flight then Charged us Money to Rebook

Buyer beware! It took them 40 minutes to check our bags in then they never updated us of our flight's gate number change. We sprinted from TSA to the wrong gate and missed our flight. Talked to customer service and was informed that their egregious bag check-in time and failure to inform us of a gate change as our fault and we would be charged $198 to rebook a flight.

FrontierAirlines

trip_advisor

['Responsiveness']

Island change

Great service and direction through the process of international flight. The staff on the island for the return flight quickly become part of the family as they are an intricate part of the success of your return flight. Actually this flight would not have been possible without the assistance of United Airlines, we had a minor medical situation with No Cee Ums and several in our party and missed our return, United helped make this problem an opportunity.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Awful

Not allowed a carry on so have to pay to check 2 bags (80 bucks!) Have to pay for a drink and a small snack, what a rip off! seats are very slim and uncomfortable. Customer service is subpar. Worse than spirit, worst airline. Fly anything but United

United

trip_advisor

['Responsiveness']

Do not fly United

Do not fly United if you have a connection. They do not communicate, and at their main hub they do not even staff their one servicing desk for the volume of missed flights and problems people have had. My flight was delayed because they could not be on time due to the plane leaving late on the very first flight of the day. They are late at the start, and the lack of communication between their employees. Not to mention none of the employees look happy or like they want to be there.

United

trip_advisor

['Responsiveness']

An absolute nightmare

My bag was left on the city I flew out of… I spent so much time buying the perfect outfits for my trip just to go my whole trip without my bag. This was an absolute nightmare in the sense that it was difficult just to get a spirit representative on the phone. Once I got reps, they were not helpful what so ever. I am still in the process of trying to get this situation somehow handled. Safe to say I will never utilize Spirit again.

SpiritAir

trip_advisor

['Responsiveness']

Great flights over the holidays

All of our flights over the busy holiday season were great, Delta is my favorite airline to use and I have not had any issues thus far. I was flying with a young child and our initial seat assignments were not together. The gate attendant was able to switch our seats, upgrade us to comfort plus, and we had great flights to our destination. All of our Delta flights arrived early giving us plenty of time to stop for food before departing on our connecting flight. I highly recommend flying with Delta and appreciate their willingness to make sure our flying experiences are exceptional.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Outstanding complimentary upgrade

Recently flew from Pensacola, FL to Albany, NY on Delta Airlines. I had recently decided to use points for a quick trip North to visit relatives. We ended up flying north on Saturday of Labor Day weekend. Besides being a Saturday, it was the earliest flight out of PNS. Good news though; upgrade on both flights.... to First Class. What a great and unexpected bonus. Made the early day much better. Lots of room for carry ons, comfy seats, and on the second leg an early cocktail to really set the “vacation mood”. Thanks Delta. I’ll be seeing you next week !

Delta

trip_advisor

['Assurance']

Cancellation

Air Canada cancelled my return flight shortly before departure and automatically put me on an alternative flight for one day later with no mention of additional expenses. This was supposedly related to weather but it was a clear day, and fhe flight was overbooked which I expect was the reason. Then I received an email with conflicting information the next day. When I told the agent I was going to accept the change, he told me that I had to pay a 750 Euro surcharge. I refused to accept that because I felt it was Canada Air's responsibility to provide an alterative flight free of charge. I asked to speak with the agent's supervisor and he also insisted on a surcharge. He said the best he could do was lower it to 500 Dollars. We argued back and forth and he said he would cancel my flight and give me back half of the original fare if I would not accept the offer. I was about to reluctantly accept the offer but told him I would file a complaint about Canada Air. Before I could say anything else he rudly hang up on me. Shortly after I received a message that my flight was cancelled and I would receive 400 Dollars as a voucher. (The original fare was about 1000 Dollars). . . Flights to Bangkok had become much more expensive and instead of buying a return flight with a different airline I decided to call Canada Air back to tell them I would accept their offer but they seemed to have blocked my number and I could not get through until I called from a different phone line. This time they told me that the surcharge was much higher now and raised it to 1000 Dollars! They also coerced me into writing a statement that I would voluntaryly agree to this and would never dispute it in the future. Because I had no reasonable other choice I agreed to this but will fight the surchrge anyhow. How could this airline act this way since it was their responsibility to provide me with an alterative return flight if the original one was cancelled?

AirCanada

trip_advisor

['Reliability', 'Responsiveness', 'Assurance', 'Empathy']

Customer service is beyond awful

Jelliebay Antionette Jaqi Teanna Ericka Virginia Rizza are all HORRIBLE. Each gets worse & worse. They all were nasty and had no idea what they were talking about or how to resolve issues. I was trying to fix my flights for 10 HOURS with all different people. They had no idea and kept making up lies. Antionette claimed to be a supervised but did not resolve the issue. Ebony solves my issue and informed me all these previous people are new and learning. DELTA DO BETTER. We pay a lot to you, your customer service SUCKS. I’ll be using Jet Blue from now on - they care about there customers unlike Delta. These women should be fired matter of fact.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Not an airline I would want to use often

They seem to run on their own time. They hurry up and get you on the plane and then you sit for ever. I was not impressed. Additionally they only repeat instructions in English half the time. Perhaps that was good though as when we landed everyone was clapping and crossing themselves.

Avianca

trip_advisor

['Responsiveness']

Good friendly service

Nice and clean aircraft with friendly accommodating staff providing a good customer service. It appears that the seating is just made for an average person and not one who has an above average waist and with 'longer legs'.

Delta

trip_advisor

['Tangibles', 'Assurance']

Terrible

Avianca me mando una notificación el dia del vuelo, informándome de que el vuelo estaba retrasado una hora. cuando llegue a hacer el check in me informaron que el vuelo no tenia cambios en el itinerario y que había perdido el vuelo.

Avianca

trip_advisor

['Reliability']

Outdated

For a short business trip to Canada I reserved a business class seat in the Air Canada Signature class. In all honesty I was not impressed. The herringbone 1-1-1 seating did not provide a lot of privacy. The lie flat chair was okay-ISH, but the monitor was pretty outdated with buttons which must be at least 10 years old. Finally the food was average with a chicken salad, cod, cheese and some ice. Unfortunately the friendly staff could not compensate the outdated cabin. Next time I will fly Lufthansa or United again.

AirCanada

trip_advisor

['Tangibles', 'Responsiveness']

Worst Customer Service and Website in the industry

Was charged an additional $50 for a carry on that was paid in full before the flight. No problem on 1st part of trip but on return at check in said no carry on after checking in. Contacted a rep on chat after waiting an hour then was cut off. Lady at the check in counter and her superior said they could not do anything but if I wanted to take my bag I had to pay $50. Fees, fees and more fees. Steer clear of this airline.

Allegiant

trip_advisor

['Responsiveness']

Air Canada is the worst

This has to be the worst airline I’ve ever flown. Every leg of Air Canada was late causing us to miss a flight we had in London. These are a few of the emails they sent. Now I’m stuck in Canada! They have kids running the place. One lady asked to speak to a supervisor and the attendant told her they had all went home. This is socialism all the way. Is this what we want in America? And the worst part, no one cares.

AirCanada

trip_advisor

['Responsiveness']

Good Flights

Very attentive staff. Great seat back entertainment. Boarded quickly and efficienly and were on time. Range of free soft drinks and a couple of snacks.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Worst experience of my life and I have not even got on the plane yet!

Made my reservations in November 2021. At the beginning of February I received an email that said my flight had been "modified". Problem was that on a connection my arriving flight was 15 minutes after my departure flight. Called to make changes. Spent more than an hour on phone. Afterwards I checked my online reservation and the final flight on my return had been omitted (I would have been stranded in New York). Made another hour+ call to get the flight. After the call I checked the reservations and found out that all seat assignment had been eliminated (all of which were upgrades to either premium or first class). Made another long phone call to get assignments. Two weeks later I got another email, "modification" to my reservations. AGAIN, the new reservation had me arriving after my connecting flight had left. So, again, another long phone call to make changes. This time everything worked except one seat assignment was not correct (they had not give me a premium seat which I had paid for in first reservation). This time I tried Chat. I told Shelina T. that I wanted to make the change. She informed me that I would have to pay the upgrade fee and then request a refund. I spent more than an hour on Chat to get no help whatsoever. And I still have to spend another hour on the phone because Air Canada does theirs' separately and you cannot do it through United. So now, after six plus hours on the phone, I have a lousy flight, and misassigned seats. If I ever have to fly United again I will have a severe pavlovian response.

United

trip_advisor

['Responsiveness']

TERRIBLE AND CRIMINAL

DO NOT FLY THIS AIRLINE if you want to get to your destination. They cancelled me THREE times with some type of "fraud alert", despite that there was NOTHING AT ALL wrong with my credit cards used, it went through just fine. They refunded me my money 3 days after booking, and told me the flight was cancelled and I had to return to the airport to repurchase the tickets. This was a family trip and I was traveling with 2 children and 2 other adults. A NIGHTMARE.

AirCanada

trip_advisor

['Responsiveness']

The best of the three airlines we have used this summer--by far

Flying out of Indianapolis is always so easy that most other airports disappoint us. The last two times we have flown from Indy it has been on United. We find their employees at check-in and at the gate professional and generally helpful. It was nice to board and depart on time taking some stress out of making a connection at Dulles. We must have caught a tailwind because we actually arrived early. Service on board was good with a snack and drinks. Only United gave me a full can of soda on this most recent trip! W e also flew United from Dulles to Munich and it was the best of our international flights. After we returned home after 4 more flights and 2 additional airlines, my wife and I agreed that United was clearly the best in multiple ways and agree that we will fly them again...will try to avoid others. One additional point to make is that when we returned to Indy and our bags did not as the other airlines do not have baggage offices we went to United for assistance and they did so and even though we were not flying with them once our luggage was located they actually contacted us before the actual airline that should have.

United

trip_advisor

['Responsiveness']

Stuck on Stupid

This airline can’t get out of its own way! My Flight had mechanical issues so I was going to miss my connecting flight in Detroit. They (pleasantly) found me a different flight but had me on stand bye?!?! WYF! I paid for 1st class and they said well you can call and get a partial refund? NOPE i don’t think so! it wasn’t my fault your plane broke! have the proper equipment to get the job done the 1st time around. I hate to say it but never have these issues with American

Delta

trip_advisor

['Reliability', 'Responsiveness']

Have flown this airline and the route several times. It is almost always on time and the flight crew is always great! H

Check in was easy. In Costa Rica it was done at the counter and the agent was very helpful and pleasant. Check in in Phoenix was at the kiosk and was a bit confusing since I needed to check a back and get a boarding pass for the connecting flight in Houston. Thankfully they had somebody watching and they got the additional boarding pass and gave it to me.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Beer selection on domestic flights

Two IPAs and Miller light are the beers I find on most domestic flights. Could we get another selection for those of us that don’t like IPAs or light beer?

Delta

reddit

['Tangibles']

Booked economy but paid for extra legroom. Excellent flight, good service as always on boardHighly recommended.

A good flight in economy although I paid for extra legroom. Seating was not too comfortable and next to me, my wife's IFE screen would not operate despite being reset by the cabin crew. She had paid also for extra leg room. This aspect was thus disappointing. Nevertheless and enjoyable flight, although the arrival in DXB, the ground handling in transit and being able to get through security was a shambles and the worst experience I have ever had at this usually excellent airport. Not Emirates fault but the airport authority!

Emirates

trip_advisor

['Tangibles']

NEVER FLY SPIRIT

NEVER fly spirit! Their customer service is horrendous. They would rather you give someone COVID-19 then change a name and change a flight. THEN when you do speak to a representative and you piss them off they transfer you to the Spanish Que !

SpiritAir

trip_advisor

['Responsiveness']

Very bad airline

Horrible management, they kept on delaying and cancelling flights, customer service was completely lost saying they experience pilot shortages! Spent 9 hours at the airport and still didn’t get my flight !

United

trip_advisor

['Reliability', 'Responsiveness']

I would have preferred a direct flight

Air Canada offered standard ( but acceptable) service. We did not realize it wasn't a direct flight ( our fault). A 90 minute stop over in Montreal and we were on our way. An uneventful flight across the Atlantic which of course is exactly what one hopes for

AirCanada

trip_advisor

['Tangibles']

Horrible

Horrible customer service. Plane was delayed 9hr and I understand that happens but the check in clerk was rude and uncaring she refuse to give her name and cover he badge when I tried to read it. Her supervisor refused to give the clerks name and refused to give her owned name too. They don’t care about the passenger. They are just the worst

FrontierAirlines

trip_advisor

['Responsiveness']