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New fare system RIP OFF

I am Trueblue member with their CC. I was looking into fares about 2 weeks ago for a winter vacation and low and behold I checked again last week and they revamped their ticket policy. The fare I had was for a blue fare which includes seat assignments etc. They now have a basic blue which is a bare bones fare where you cannot pick your seat ahead of time without a fee, last to board and no changes allowed. The only thing is that they did not reduce the fare at all!!! The fare I had on several different options, as I was unsure where I wanted to go, was a certain price before they came out with basic blue. Now the fares are exactly the same but you are getting basic blue instead. The blue fare is now about $35 extra on all the flights I looked at. They might argue fares change, etc that is certainly not the case! Simply put these basic blues are no bargain. I’m going back to United.

JetBlue

trip_advisor

['Responsiveness']

Friendly staff, smooth trip

Check-in in Brasilia was a lengthy process since staff obviously were not familiar with approach to check-in for multiple connecting flights. Also, command of English was a problem but soon a person who could translate had been found. No lounge for Staf Alliance Gold members in Brasilia. Boarding was smooth, but delayed so I got a little nervous about my short international connection in Rio. In the end, the flight duration was considerably shorter than scheduled. Staff were friendly and a tasty sandwich was offered. Seat comfort and legroom were above average, and the plane was clean.

Avianca

trip_advisor

['Responsiveness', 'Assurance']

One option for food?

I am sitting here in the business lounge, starving, only to just find out that I only have ONE option for food: granola with yogurt. Really Emirates? What about those who are diabetic, or don't eat sugar? What about the majority of people who are on a keto diet or others who are lactose intolerant? Or vegan? Absolutely unacceptable. How can you justify such a disappointing service for business travelers? Ensuring sanitation is one thing, but you have a responsibility to do so in a manner that allows for different lifestyles and food preferences. I am absolutely gobsmacked.

Emirates

trip_advisor

['Assurance']

Help me off this plane.

I am currently sitting on a plane waiting for our gate to open up so they can let us off. It was a four hour flight and very uncomfortable. Baby’s crying constantly and the plane was either horribly hot or freezing. absolutely no in between. Along with our uncomfortable flight we landed in colorado just to be told that we didn’t have a gate to get off at. And there was a plane in front of us. if you couldn’t piss me off anymore the damn baby started crying again.

FrontierAirlines

trip_advisor

['Tangibles', 'Responsiveness']

Fast Friendly Flight

Frontier Airlines delivered a fast and friendly direct flight from Kansas City to Cancun, We arrived early outbound and return, and will surely look to Frontier for our next trip.

FrontierAirlines

trip_advisor

['Responsiveness']

Horrible flight

Our flight was at 4:30pm, after being delayed 3 times they finally told us that our plane was broken and they were trying to fix it. Three screws were missing and they could not reach them to fix it. Finally at 8pm they decided to fly out anyways and thought it “was relatively safe” to fly but if we didn’t feel safe we had a choice to take another flight three days later (due to the hurricane being active in the Bahamas). Feeling overwhelmed and unsafe we panicked and decided to still get on the flight because we could not afford to stay another three days in Mexico. Having a panic attack and all it was a miserable flight!!!

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Emirates Business Class is the bomb

If you absolutely have to spend 9.5 hours in the air, being on Emirates Business Class is the way to do it. Been lucky enough to do this a couple of times and it really spoils all the other times I had to fly cattle class. From the awesome lounge experience thru to the champagne welcome drink! Not to mention the flat beds, safe piloting, in flight entertainment and Bulgari goodie bag! Love the attention to detail, polite staff willing to accommodate and other great services both in the air and at the airports, I wish that I had the means to travel like this all the time! Then again, maybe not, because it makes it extra special when I do get the chance.

Emirates

trip_advisor

['Tangibles', 'Assurance']

Pleasant experience

A lot of movies to choose from, great screen, great seats Really good food, but a bit too much for me

Emirates

trip_advisor

['Tangibles']

Best airline

Air Canada is the best airline in my opinion. Love the ability to travel across Canada and the rest of the world. The flight attendants are friendly and courteous.

AirCanada

trip_advisor

['Tangibles']

ABSOLUTE WORST CUSTOMER SERVICE IN EXISTENCE!

Not sure why anyone is surprised that United Airlines is close to going out of business, calling United is worse then getting a root canal

United

trip_advisor

['NA']

WOW. Great flight. Great price.

Easy to book from my phone. Super low cost for my ticket. Flight was on time. Easy experience. WOW!!!

Allegiant

trip_advisor

['Responsiveness']

Honeymoon

Our flight was, as always, amazing. I’ve flown southwest more than any other airline. It’s always fun, professional and on-time.

SouthWest

trip_advisor

['Responsiveness']

Not a budget airline, very dishonest.

Claim budget airline but nickle and dime for carry on, etc. Will charge $60 on app $99 at gate if you didnt know ahead of time. Not clearly stated upfront. Everyone was complaining. Terrible app and totally different process than typical airline. I will never fly with them again. They shouldn't be in business. Actually would have been cheaper to fly typical airline.

FrontierAirlines

trip_advisor

['Assurance']

📲Jetblue Airlines📲📲844 (919)-4592📲📲Reservation Number📲

There are perhaps some awesome methods that you could touch Jetblue Airlines Get-collectively Undoing Changes to make some other Ticket. The focal manner is via way of means of phone. You can name 1- 844.919.4592 and a consumer guide consultant will clearly want that will help you together along with your Ticket. The resulting manner is via way of means of the usage of the digital Ticket shape at the Jetblue Airlines web website online. You can discover this shape via way of means of tapping at the "Book a Flight" tab at the display page. Whenever you've got got entered your development data, you'll actually need to peer the consumer care touch data on your precise flight. The 0.33 approach for acting at consumer assistance is thru digital redirection. Jetblue Airlines has an operating presence on each Twitter and Facebook, and you could ship them a brief message when you have any asking for regarding your Ticket.

JetBlue

trip_advisor

['Responsiveness']

K

It was a smooth flight, was confortable, very quiet, we arrive quickly the landing smooth. Enterinh to the airplane fast

SpiritAir

trip_advisor

['Reliability']

Not bad at all!

Reading reviews had me very nervous. I always fly Delta, but since I'll be traveling more to see my grandson I decided to save money. 1st I love that I flew out from a small airport. No big crowds like at orlando mco. 2nd I made sure I hade a mask but they will give you one. We had no problems with people wearing their mask. I knew the seats were smaller, but for a cheap airline I expected that. You can buy snacks before you board if you just have to have snacks. If not they do sale items. Had a rough landing in indy but it was really windy. Smooth flight otherwise. If you download app your bags are cheaper, so do that instead of paying at airport. For a cheap flight not bad!

Allegiant

trip_advisor

['Responsiveness']

August - UA2273 Denver to Phoenix A320 (#4275) FC Seats 2E & F

August - UA2273 Denver to Phoenix A320 (#4275) FC Seats 2E & F We flew United Airlines UA254, from Denver (DEN) to Phoenix (PHX) on Monday, August 05, in First Class, Seats 2A & B on an A320 (#4291). Our plane had just come in from Tampa (TPA). Originally, we were to fly on an A320, #4283, but that got changed out. We arrived a bit early at DEN, because of the construction in the Main Terminal. On a trip about a month before, the TSA Security lines were very long, as half of the check points were closed. On this morning, though the construction seemed to be at the same point, we had last seen it, we breezed through, with plenty of time on our hands. We headed to the United Club near our departure gate, B-24. Once there, the United App alerted us to a gate, and plane change. We were now flying out of Gate A-39. That was an unusual gate for United, as they use the entire B Concourse, and also the Lufthansa gates in C. We had never experienced them flying out of A, but as they are constantly expanding their operations out of DEN, a hub for them, I guess they ran out of gates. Back to the train, and to Concourse A. We still had time, so decided to explore Concourse A a bit. We discovered the Denver Chop House & Brewery. We were living in Denver, when they opened in LoDo (Lower Downtown), and had been impressed, so stopped in for wine. We also discovered a very large sculpture in the concourse, that looked like Salvador Dalí had tried to erect one of Disney’s train rides - rather odd, yet interesting. We boarded on-time, and were quickly into our seats, with our jackets hanging on the bulkhead hangers, just a row behind us. This flight was completely full, with all passengers checked in. Our A320 had the updated FC seats, which I now believe have been installed in all UA Airbus planes. In FC, there is a podium, between the 2-2 configured seats, with small drink trays, several storage areas (not for use in takeoff, or landing), and AC/USB and earphone plugs. The podium has nice marble tops, and one extends for more space. The seats are comfortable, with both good width, and ample legroom (39" Pitch and 20.5" Width), and their recline is quite nice, plus as the rear reclines, the seat cushion slides forward, so these intrude much less on those behind a reclined seat - they take a little getting used to, as one needs to slide their hips forward, to recline. The A320 has 3 rows of 2-2 in FC, and though the overhead bins are adequate, the first one and a half on the starboard side of the plane are filled with safety gear, however there was plenty of room for my wife’s small, wheeled briefcase, and then my regular briefcase and hat fit below Row 1 seats, along with my wife’s purse. We like Row 2 because of the foot room, and the underseat storage. On a couple of recent flights, we were in Row 1, up at the bulkhead, and missed that storage space. Row 3 is fine, except that some angles of view are obstructed by the wing, and engine cowling. Row 1? Only when Rows 2, or 3 are not available. We had PDE (Personal Device Entertainment) streamed to our devices via the United App, but did not use this free service on this short flight. There was on-board WiFi, for a fee, but again, we did not use it. Unfortunately, Gate A-39 did not offer a view of our plane, and it was not until I boarded, that I saw a plaque explaining the livery - the 1971 “Friend Ship” livery. I think that we flew on this same A320 on a trip to New Orleans, a year, or so ago. We have also seen it, or one with the same livery at LAX a few times. United has several ships with retro livery, and some from the Continental fleets of years ago, plus one for the Special Olympics, one for the employees of United, and then one for Star Wars. We have yet to see that last one. Several of their planes are done in the Star Alliance livery. We see those most often at London Heathrow and Dulles, but have only flown on one, a 777 between LHR and SFO. Once seated, we had two glasses of the Ca’ Di Rajo Mitō sparking wine. The napkins still featured United’s ties to the movie Spider-Man: Far From Home, but on the A320, we thankfully did not have the Spider-Man safety video - that one needs to go away, and soon. We departed on-time, and climbed through haze, and the Denver “Brown Cloud,” but as we took off to the North, we did get a fly-by of Downtown Denver, along the Front Range. However, we had barely gotten to Parker/Castle Pines, before the haze and clouds began obscuring the views. I had hoped that we would fly past Pikes Peak, but being on the starboard side of the plane, I did not see it. However, we had a bit of clearing near the Sangre de Cristo and Spanish Peaks, and then a bit around Navajo Dam, NM. It cleared more, as we got over Fountain Hills, though their giant fountain was not working. We skirted just a bit of the Painted Desert, but missed Meteor Crater. One oddity that I did observe and not too far north of Fountain Hills, was a red/orange line on the ground. All that I can imagine is that this was from a wild fire in the area, and was the drop from a fire retardant air tanker? Still, odd to see on the ground - like a giant had used a can of spray paint. Just before that point, we had also flown through a layer, of what looked like smoke, dissipating in the atmosphere above us. We moved to still wines in-flight, and got the M Chardonnay, which was a fairly recent addition, plus the Tall Sage Colombia Valley Cabernet Sauvignon, which was a new red to us. Both were quite nice. On this short flight, we had a Raisin Cookie, which was pretty good. Our takeoff from DEN had been rough, as was our approach into PHX, but in the Summer, that is to be expected. We arrived only a few minutes late, at Gate 7 in T2 at PHX. Our luggage was up onto Carousel 4 rather quickly. Our Gate Agents at Denver, as well as our Cabin Crew were all very good, friendly and accommodating, as per usual, though we have had an issue, or two, with staff at DEN in the past. A very nice flight, and a new experience flying out of Concourse A.

United

trip_advisor

['Responsiveness']

Flying out around NYE weekend (night of Thurs 12/28) , should I expect cancellation ?

Hi! First time flying with Spirit. Flying out of LAX on Thurs 12/28, should I expect this to be cancelled lol (especially considering it is close to NYE weekend)? I've only heard online horror stories about frequent cancellations, but my friends IRL have had no problems w spirit. If the flight gets cancelled is there a good chance I'll get the next flight out (within the next 12 hours) ? Thinking of back up plans in case I get cancelled and can't get re-booked. Thanks in adv!

Spirit

reddit

['NA']

Trying to simply add carry on baggage..tried to charge me doubl each way. You guys are so not professional..whst happene

Worst airline experience in my life no way to reach a live agent...never ever fly frontier airlines! United has actual people not chat people thst do not understand the simplest question..how do you even stay in ........business..

FrontierAirlines

trip_advisor

['Responsiveness']

Worst cabin crew yet..why?

AC59 15th Jan 2022 14 hr business class flight and made to feel like I was an encumbrance to the crew. Cabin was only half full. Older lady and gentleman were the senior crew as well as one younger male that they seemed to enlist to do ALL the serving of food and beverage. I travelled this route the month previously in Premium Economy and had a MUCH better service. I cannot understand why AC service quality is so bad. I will be booking via Qatar Airlines in future as I travel this way for work often. I went to use the toilet at the front of the cabin as normal and the older female crew member told me that I HAD to use the toilet at the rear of the cabin. They swipe the curtains closed like it is their apartment and you may not enter. Truly terrible demeanour and attitude towards values customers. I just started travelling this route 6 months ago. It is an inconvenience to me to travel Qatar as it’s via LHR but I am done with this terrible service quality and impolite attitude the older AC crew members have towards passengers.

AirCanada

trip_advisor

['Tangibles', 'Assurance', 'Empathy']

Fast flight to Florida

Quick flight to Florida to escape the never ending clouds and cold of upstate ny! Took a Allegiant flight to Tampa for some much needed beach time. Great service,friendly staff,we will be using them again to escape from winters grip.

Allegiant

trip_advisor

['Assurance']

Great flight out of Punta Gorda

Flying home for the holidays. No delays, smooth flight, flight attendants were on task. Impressed with boarding. Two doors open so the front half of the plane boarded in front and the rear of the the aircraft boarded in the back door. Extremely efficient! Only down fall was if you are TSA precheck it is not always available because the airport is so small. Only Allegiant flies in and out.

Allegiant

trip_advisor

['Responsiveness']

Never again!

Our encounter with Delta Air Lines at Fort Myers Airport was an absolute disaster, far surpassing any conceivable limit of customer service failure. The level of unprofessionalism, disrespect, and outright hostility we faced was staggering. Delta staff, including a supervisor named Glen, treated our legitimate concerns with contempt, severing phone conversations without warning and, most shockingly, physically expelling us from their premises when we sought help in person.This reprehensible behavior is not only a profound betrayal of trust but also a clear indication that Delta has forsaken the most elementary principles of customer service and human respect. It's infuriating and deeply troubling that an airline of Delta's stature would allow such conduct to occur under its banner.This incident demands an immediate, forceful response from Delta's highest management tiers. Anything less would be an insult to the notion of accountability and a slap in the face to passengers everywhere. Delta owes its customers—and the public at large—a thorough investigation, an unambiguous apology, and a commitment to overhauling its customer service approach to ensure this level of failure never happens again. The harm done here goes beyond inconvenience; it's a stark display of disregard for passenger dignity and rights.

Delta

trip_advisor

['Responsiveness', 'Assurance']

I’ve never been held hostage, but I have flown Allegiant Airlines.

Wow. My flight was delayed 4 times. I was sitting at the airport and got a text message. The staff didn’t even notify those at the gate until the time that we were initially scheduled to board. Each time after that, we were not notified of a delay until after the last delay time had passed. And all through text message. I sat in the airport for about 4 hours. When we did finally board, we sat on the ground for 2.5 hours because they needed to do “routine maintenance.” Our last delay was 9pm for a 5:15 flight. We took off at 9:30. My return flight? Delayed as well. The reason I flew Allegiant? Last time I flew them, my flight was delayed several times and they issued me a voucher. What did they do this time? Issued me another voucher. Not likely to recommend.

Allegiant

trip_advisor

['Responsiveness']

Thinking about Switching From AS

I currently have status with AS, but I’ve got a couple issues with SW I don’t understand The perks for frequent flyers seem very limited. No first class? What do you get? I get free bags and all but any other airline Any frequent flyer will have this same perk. Also the biggest issue for me, no international redemption. I’m pretty sure there are no transfer partners and what’s the point in racking up miles for a relatively cheap domestic flight. Is it possible to get international flights with SW points? And no I don’t count Mexico. I mean Europe and Asia Thanks

Southwest

reddit

['Responsiveness']

We flew JetBlue Mint-their version of first class. It was awesome. The flight attendants, food and service were great.

JetBlue Mint is always great. The food, service, entertainment, engagement of the flight attendants was fantastic. Mint usually flies on Saturdays out of certain airports to certain destinations. Can't wait for our next flight.

JetBlue

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']

Love Southwest Airlines

Great air line. I always use them when I can. It was a early morning fight so it wasn’t full. All there employees are so friendly . Plus they still don’t charge for bags. You can’t have an assigned seat but you Can get checked in early to get a better one. I fly alone so don’t have to worry about finding seats together. Planes are always clean. Prices reasonably priced and they are always running specials.

SouthWest

trip_advisor

['Tangibles', 'Assurance', 'Empathy']

Such a bad airline, especially for the price

Gosh I dislike united. Always delayed, no leg room, really abysmal customer service. I truly hate flying with them and am only still doing so to use vouchers from their endless cancelations...

United

trip_advisor

['Tangibles', 'Reliability', 'Responsiveness']

Spirit associate outright lied to us

Our flight was delayed 3 hours out of STT causing us to miss our flight to CLE. After spending an hour at the "help" counter, the associate assured us we were rebooked on a United flight the following day. We showed up at the airport...no flight. Horrible service. Pay the extra to go with a major carrier.

SpiritAir

trip_advisor

['Responsiveness']

Cut down on Kalispell Expense

FCA (Kalispell, Whitefish, Flathead Valley) can be very expensive to fly into during the holiday season and other high demand periods such as summer. One alternative is to connect via Allegiant into Kalispell from Las Vegas. Recently saved about half on expensive holiday travel for my son. It could mean spending the night in Vegas on the return, an opportunity for more fun!

Allegiant

trip_advisor

['NA']

What happens to the extra MQDs at the end of the year?

URL: URL Thumbnail: URL Images: URL

Delta

reddit

['NA']

Terrible customer service at check in

The flight was actually on February 29. We were going to Minneapolis to pick up a new car and for my companion to work a 30 day assignment. We decided to upgrade to first class. We had extensive conversations with two different service representatives on two different phone calls and were told that we would have an allowance of six bags total, two for my companion who had successfully upgraded, two previously purchased when we were coach plus and two for my status (I wasn’t sure about that ). We were rudely informed the information was incorrect, and charged very high fees. One agent, Toni, was particularly rude. I will avoid United whenever I can. The flight crew was wonderful. They helped get rid of the sour taste from the desk agent. I understand they have a tough job dealing with people. That being said I am not used to being treated so poorly. I really began to wonder what ever happened to the friendly skies of United Airlines.

United

trip_advisor

['Assurance']

Serious degradation in quality

In past years service was good however this year has been poor 3 flights in the last 4 weeks: one was 4 hour delay ( not weather), the second a 6 hour delay ( not weather) and the last one cancelled with notification by text at 2 am for an early morning flight. No explanation and no weather in the area. No alternatives offered and had to scramble for a flight on delta at the last minute at a very high cost. No staff present at gates to update delays and ability to contact by phone is non existent Unlikely to use them again. This “low cost” airline has transformed back into a “cheap” airline with the attendant poor service and quality.

Allegiant

trip_advisor

['Responsiveness']

Don’t fly Frontier

Computers not working on domestic flight. No tech support. Awful airline. They have lost my business forever.

FrontierAirlines

trip_advisor

['Reliability']

Over 9 hours waiting for Customer service on the phone yesterday! WORST AIRLINE EVER

We have a family emergency and my husband was supposed to fly with the 3 kids BOS-OAK July 6th but we needed to have me swap in and fly with them instead. So yesterday I called Delta and entered my number for a call back which was supposed to be "within 3 hours" but after waiting by the phone for FIVE hours that call back never came. I then called Delta 6 more times just to hear a recorded message telling me that "wait times" varied from 4-6 hours for a customer service agent. Finally late last night the message said the "wait time is less than 2 hours" so I waited on hold for THREE HOURS FIFTY-ONE MINUTES and still no one answered the phone (see photo.) By then it was 12:46am and I was exhausted, so I hung up and I called back at 6am E.S.T. hoping someone would finally help me -- message still said "wait time is less than 2 hours." This is an absolute travesty!! I WILL NEVER BOOK A FLIGHT WITH DELTA AGAIN BECAUSE DESPITE ALL OF THE ABOVE THEY WILL NOT ALLOW ME TO CHANGE MY HUSBAND'S TICKET INTO MY NAME AND THEY SAY THEY WILL NOT GIVE ME A REFUND. The only way I finally reached someone ("Ann") was by crapping on them on their Facebook page, so they direct messaged me, but still would not help me or give me a refund. As I told Ann, yesterday I was a normal person and perhaps we would have resolved this amicably, but at this point I am frothing with rage and it is a breach of their duty to their customers to have wait times of 4+ hours for an Agent to come to the phone when there are issues that need to be resolved. I cancelled our flights altogether and booked new flights on Jet Blue (less expensive by the way, even though I booked Delta 6 weeks ago and I booked Jet Blue 48 hours before the flight.) Never, ever fly Delta unless you can magically guarantee that you will never have to call their Customer Service for help, because if you do you will discover that it is absolutely impossible to get through to anyone. Oh and by the way, just to ice the cake Ann offered that I could let my 3 kids fly alone as unaccompanied minors for $150 per kid since they would not let me take my husband's ticket. Gee, thanks ANN!

Delta

trip_advisor

['Responsiveness']

Worse seats in the industry

On both flights the seats where uncomfortable. The worse seats I had on an airplane. The flight was ok and the service on the return flight a red eye was very bad. Need to upgrade the seats on the older planes. When I booked both flights I could not get seat assignment for the 4 of us. Guest they want to sell the extra leg room seats. On the flight SJU to EWR I went to the airport in the morning and got all 4 together row 6. On the return the flight was delay and they sat us on row 23. Not fair to have the option of getting seats when booking specially when I booked 3 months in advance. I would check other airlines before I book JetBlue.

JetBlue

trip_advisor

['NA']

Horrible company

sooo my youngest is suppose to fly home tomorrow. She flies as an unaccompanied minor. Well we booked with SpiritAir.com over a month ago. Today I purchased her luggage and a red error popped up for me telling me to call them. Well when I scheduled her trip she has a layover in Texas and I was told bc it was a major airport it was fine. Now, less than 24 hours before she comes home, they're telling me she cannot fly, bc of this layover. I literally cried. You cannot make a trip for an unaccompanied minor unless you call a rep. This rep made a mistake. Bc there are no flights without layovers they had to cancel her flight. It's Christmas time, now I have to find her another flight that leaves tomorrow (Do you know how expensive that is???) bc her grandmom already made plans. This company is trash. This close to the holidays and something like this happens?!!! I have no money to book a last minute flight and my money from Spririt could take 5-7 business days to return on my card.

SpiritAir

trip_advisor

['Responsiveness']

EMIRATES – for better or for worse

On the outbound journey (EK160), the cabin crew were both slow and unstructured, there was a lack of welcoming smiles and we even got to sit at the very back of row 47 without anyone welcoming us with a small hello - fine, perhaps many will say, but NO, that does not measure up and it does not correspond to the expectations and many previous experiences, nor to the price level. I didn't take the exact time, but we were served the first meal (dinner) until long after those in the second "aisle" (on the opposite side of us) had already finished eating and cleared away their rubbish - We were also not asked if we wanted something to drink with the meal, coffee was probably served afterwards - but I didn't hear anything about that since I put on my headphones and closed my eyes after finally having dinner. In the last few years, the rolls have shrunk to ridiculously small and hard "lumps" - most people who fly a lot know that it is difficult to make food taste as good in the air as it does on the ground, but how difficult can it really be serving a soft and suitably large roll...? It will certainly be noticed in a very positive way and may not be that expensive. Both meals on the outbound journey were served without a pleasant gesture or even with a small smile, on the contrary it appeared that the person (persons) in question had a very bad day at work. The last meal came a little "faster", but still so slowly that they almost didn't have time to clean it up and collect garbage before we were to be prepared for landing - I was given 2 small cans of Pepsi Light to drink at my own request, and I refused coffee just before midnight - we were actually happy that we were going to land almost immediately, because my better half's entertainment screen stopped working approx. 30 min. before landing. It went totally black and stayed black…!!! The journey home, on the other hand, was totally different, we were greeted with many smiles which we are usually used to from Emirates employees and served breakfast in what seemed to us to be very structured forms and in a way that meant that everyone got the food so quickly and efficiently that "all of us" at one point sat and ate, before they just as efficiently cleaned the cabin and dimmed the lights since it was an early flight so many naturally wanted to sleep a little longer. The breakfast was tasty and decent enough, the lunch tasted good, but the consistency of the vegetables was, to put it mildly, overcooked, they could almost be enjoyed with a straw (sat a bit on the edge) - but it was tasty anyway, and no one had to wait until "everyone else" was done with eating, before they got their food - as I said, this crew had full control of their serving - not least they were smiling in the middle of all the efficiency - so we would like to extend a big thank you to the cabin crew on EK159 (especially those in the rear cabin) on our return journey on the second last Saturday in September. We have been partially disappointed sometimes in the last 2 years and we have blamed it on the pandemic, but now we miss Emirates as we have experienced them so many times before. We still recommend Emirates to friends and family, but it is for now an unproven option that exists, and we have been advised several times to test this as a stopover to other places in Southeast Asia. So much time has passed since the pandemic now - that we, the passengers, should be able to expect that flights and service will be normalized. If the new normal remains as it is now, we will probably also “be forced” to find alternatives to OSL_DXB in the future. We want to avoid any irritation with entertainment systems (equipment such as screens) and other things that don't work or even stop working in flight - We always pay for very expensive 2-seater rows (compared to some other) and sometimes have to be moved to even worse seat choices than we have paid for - because of broken things - in addition, very annoying to say the least. We have experienced that Emirates aircraft on routes other than the one from OSL to DXB seem better maintained, but we have not kept any statistics or records on this - that is how we generally perceive the aircraft. We obviously hope that the next trip will be successful, if not enough alternatives will be explored.

Emirates

trip_advisor

['Responsiveness']

First time with JetBlue

I was really surprised at the over all flights to Newark NJ and back to Ft Myers Fl. I have always been skeptical to fly JetBlue, but was pleasantly surprised the over all flights was. Whether it be from the comfort of the seats, to the movies/tv that you could watch. Granted you need earphones/buds or you could buy a set for $5. It was still a nice addition for the flight. I recently flew up on American Airlines a month ago to Virginia. I've always either flown with American Airlines and/or Southwest. I have now found a new airlines to fly on. They sold small snack packs on the flight under 4hrs. Helped make the flight easier, forgot to stop and get something. Again, over all, a very nice experience.

JetBlue

trip_advisor

['Tangibles', 'Assurance']

The Worst Airline I've Ever Encountered

I drove all the way to LAX from Fresno CA, a 4 hour drive, to catch my flight to Guatemala. When I arrived, I was told, "Sorry, we cancelled your flight. You should have received an email." I looked at my email and they had sent it out at 10:30 pm. I was asleep. I got up early and left. Like who checks their emails at the crack of dawn. I ended up having to get a 45 dollar uber to a hotel, stay the night, and then another 45 dollar uber ride to LAX the next morning, not to mention I had to purchase a whole new plane ticket. I asked to be reimbursed for the extra costs since they only have me a 12 hour notice, in the evening when everyone's asleep. They only refunded me and offered me a $50 voucher, whereas I spent over $800 with new flight, hotel and uber. They claim that it was over the weather but the other ticket I bought flew out during that weather. This airline is terrible, many people were complaining about their flights and they were different than mine. And all the workers could say was we can't do anything. Terrible. Terrible. Terrible.

SpiritAir

trip_advisor

['Responsiveness']

Smooth

Everything went as expected, no delays, no problems. It's the standard I expect from Air Canada. That is the only airline I usually fly with.

AirCanada

trip_advisor

['Reliability']

Everything went smooth

Both flights were on time and smooth. Regular seats were tight for me at 6'4" and a little uncomfortable, but was ok for the quick flight.

Allegiant

trip_advisor

['Tangibles']

Group Trip

Out trip was originally supposed to include Key West flight however the flight was changed around and we would not have been able to make a connecting flight in Ft. Lauderdale . I am glad that Jet Blue let us know this with plenty of time to make other arrangements since there were 8 people involved. We had a smooth flight to Ft. Lauderdale. We had an hour and a half delay due to maintenance issues on the flight back to LAX. The plane was clean and most of the staff was nice. The pricing was great .

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

A melhor que já voei mas mala foi extraviada.

A melhor companhia em termos de conforto na aeronave. Tudo limpinho, espaço razoável, entretenimento perfeito. Lanche quente. O único inconveniente foi extravio de malas mas como ocorre com todas as companhias, ou seja todas são nota zero neste quesito.

Avianca

trip_advisor

['Tangibles', 'Assurance']

Lazy attendants

Superior Captain, less than average crew in forward cabin. Would like to commend the Captain for not allowing people to fly while being abusive to others. Thank you Captain. Flight was delayed but Captain took full responsibility for which so few seem to do anymore. Thank you again, Captain. The forward flight crew seemed more interested in gossiping and talking among one another than to check on passengers. I know this isn't Delta and I am am not paying for First Class but the people in the crew in the forward cabin were just LAZY. Probably will never fly this airline again and will pay the difference to get customer service. A little attention goes a long way. Even some of the crew were not happy with some of the other crew. Talk to the young male attendant that was on our flight. Have been on this flight with him before and he truly seems to love and appreciate the job that he has unlike others. Wish my wife and I would have set farther back in the airplane for better service.

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Fast and Efficient

My wife and I flew to Houston Hobby airport the first week of February 2020. We were going to visit friends in Louisiana whom we had not seen in several years. Southwest has this down to an art! 24 hours prior to our flight, we did the online check in. That is a great concept! We used the curbside checkin. After passing through security and to our gate, we had about a 20 minute wait until boarding began. We were in Group B and quickly found our place in line. Nobody was shoving or trying to cut in front of anyone (unlike some of the "other" discount airlines). The flight itself was uneventful. We downloaded the TV app and were watching movies and live TV the entire trip. That made the time go by faster. When we arrived in Houston, we walked straight to the baggage area and our bag was already on the luggage carousel (talk about quick)! Overall, I love Southwest! I highly recommend using them whenever you can

SouthWest

trip_advisor

['Responsiveness']

Great Flight

Very nice flight from Boston to Ft Lauderdale. On time, amazing service in the FC cabin. Seating was great and especially liked the large video screen. I appreciate live TV and wish Delta would provide free internet. The Bistro Box they offered was ok, fun to try the different items.

Delta

trip_advisor

['Tangibles', 'Assurance']

Good value

This is a great service as we live in Myrtle beach area and our son in Kittery Maine he is 6 miles from Portsmouth and we 15 to MB airport. It is an economy flight and that is exactly what you get, no frills. I just with the airline would run this service 12 months of the year, we have got to know many people from the NE and if they ran one service a week it would sell out.

Allegiant

trip_advisor

['Responsiveness']

Happy Grandma

I love flying Spirit Airlines! They are always on time and have the friendliest and kindest attendants!!

SpiritAir

trip_advisor

['Reliability', 'Responsiveness']

Very bad baggage handling

Flying from mumbai to jfk like a 30hr flight,only to find upon arrival at jfk my suitcase with clothes had all sugar syrup all over it and some of it had gone into my suitcase and was on my clothes too, had a tough time trying to get all that cleaned up and as it was all over the zipper too, had a tough time opening my suitcase too, as the syrup had dried up. Very bad baggage handling.

Emirates

trip_advisor

['Reliability']

What are the odds !

What are the odds sitting next to the same unruly family of four, on both coming and going flights. The two children who were about 4 and 5 yrs. old were so miss behaved and loud for the entire time from boarded the plane till we landed. The little girl went to the exit row and was playing with the door handle until someone two rows back yelled to the stewards to get her out of there before she opens the door. I could go on with how uncontrolled and unsupervised they were. Poor, poor parenting.

JetBlue

trip_advisor

['NA']

Horrible-charged $200 cancelation fee -had to cancel due to Covid

I purchased a ticket for my daughter to visit me. I contracted Covid and told her not to come. Suggested she call Frontier and tell them she could not travel because the people at the destination are all sick with Covid. They canceled the ticket. No refund. No credit for a future flight. And they told her they were going to charge the credit card on file $200 for canceling (even though we are 3 days ahead of the flight time). DO NOT FLY FRONTIER

FrontierAirlines

trip_advisor

['Responsiveness']

Easy to get in and out

Easy to get in and out especially with kids. Friendly service in Hagerstown. Flight was safe and only 1.5 hours long. We just had to pay for every little thing: luggage per person, seat choice, drink, snack, and carry on. The flight attends were ok in service some more friendly than others. It was both of my kids first flight and nothing from the flight attendants. No wings, nothing! They said I would have to purchase the wings for my kid. They did nothing for their first flight. They weren’t that friendly either and my kids were good and quiet. Ok service. But quick to get in and out.

Allegiant

trip_advisor

['Responsiveness']

SW does NOT honor active duty

Returning from a trip to Las Vegas from Denver (about 15 of us) to celebrate my sons 21st birthday and return home from Kuwait, the Southwest Gate attendant DENIED my son boarding at the front of the “B” boarding group (the rest of us were the back of B where we were supposed to be.) All of us were dumbfounded as well were the strangers around us. Will not EVER fly SW again. Crappy end to a fun 3 day trip to Las Vegas. If anyone from SW reads this the flight #was 2244. Passenger that was denied was Airman Shelton of the US Air Force. PLEASE train your gate attendants better than that! She was rude and loud and caught everyone’s attention around her. After I got to the gate - I explained to her he just returned from fighting for her freedom to express herself that way.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Dramatically Improved

Spirit has come a long way in the past year. Everything for this trip went as it should. Plane is surprisingly comfortable for a discount airline. Employee attitudes were excellent and the service was delivered in a friendly and efficient manner. I'm finding this to be more and more the case when I fly Spirit, and I fly a lot.

SpiritAir

trip_advisor

['Tangibles', 'Assurance']

If it goes wrong, Delta is not there for you.

It snowed 2 inches in reno (not downplaying it, every other airline was able to fly), but delta did not have a functioning "de-icer" so they tried to contract one from another airline. We spent 4 hours on the tarmac, and 6 hours for the trip, what should have been 1 hour 20 minutes. As a result, I missed my following 3 flights which cost me $2400, an overnight stay, 6 hours in the airport speaking with delta trying to work things out, and I spent $700 more for another flight to my destination. I'm out $3100 and a day of my trip courtesy of Delta, and all they said in the end was "by law we are not required to pay retribution" and they emailed a $50 voucher. If it goes wrong, Delta is not there for you.

Delta

trip_advisor

['Responsiveness', 'Assurance']

1st time using First Class

Never felt more special in my entire life! Because of Delta, I can never NOT fly first class, again! True Story.. -Delta Skycap: this service, ALONE, made me want to fly 1st class. I got to forego the 30+ minute long line full of agitated flyers and cranky children, and got to use Delta Skycap. They were friendly and smiling- not something I'm used to flying on a standard ticket. They may as well have offered free hugs- it wouldn't have suprised me one bit! -The flight: damn- I had an ice-cold bottle of water, a pillow and a neatly-folded blanket waiting for me in my seat (-THERE'S MY HUG!). When the flight attendant took my lunch order- how about this- she crouched down, put her hands on her knees and said (in the sweetest southern accent), "what can I bring you for lunch, Sweetie? We have____, or ____...and how about a cocktail or some wine, to go with your lunch?" -talk about raised eyebrows!! She was so genuinely sweet that I thought I was being punked! Forget about the heated nut dish, porcelain plates, glassware and silverware- forget about the ben & jerry's dessert and forget about the private bathroom area- separate from the rest of the plane- what got me was how genuinely friendly the flightcrew, was. I'm a horrible flyer and suffer from anxiety, claustrophobia and ptsd- I always upgrade my seats to keep my triggers in check. But the helpfulness of the Delta Airlines flightcrew made my first class experience was so worth the pricetag! -Will definitely fly with them, again!

Delta

trip_advisor

['Assurance']

Kundenservice

I changed the return flight online and received a confirmation e-mail from jetblue. At the day of the flight they told me at the airport, that there was no reservation in the system because the payment failed. They told me they tried to call me several times to inform me about that issue. Has JetBlue ever thought about that customers might not have international cell phone plans? The rude customer service supervisor, told me that jetblue can not inform by email...such a silly excuse! I asked the person for her name and the name of her supervisor in order to complain about her poor service behavior...the answer was she would not be allowed to tell me her name and hang up the phone. LOL I will definitely never fly again with such a lousy airline.

JetBlue

trip_advisor

['Responsiveness']

Very good service

The plane was clean, modern, the seats fully reclined. The hostesses were very polite and attentive/accomodating. The food was the only weak point, but as the service was excellent I rated them with a 5. The flight was delayed by 50’ and I had a connecting flight on a different ticket. I just made the connection, but throughout the flight the crew were keeping me updated with the arrival time and let me disembark first in order to gain time.

Avianca

trip_advisor

['Assurance']

Rude flight attendants

The flight itself was fine but the flight attendants were the rudest I have ever seen. So much so that even my 13 yr old grandson commented about them. There isn't enough room on here to state all the different ways they offended people.

Allegiant

trip_advisor

['Assurance']

NO VUELEN CON AVIANCA

Malisimo servicio mala predisposición de la tripulación, vuelo sobre vendido Gente de más que viajo con las azafatas y estas paradas hasta la argentina son unos chantas

Avianca

trip_advisor

['Assurance']

Why Does This Airline Exist?

Spirit is without a doubt the worst airline you can fly. They have lazy flight crew, terrible service, tiny leg room and my tray table broke! Thank God my water cup was empty. I had to pay a ton extra for a simple carry on bag. Comparing Spirit Airlines and American is like comparing first class to economy. In this case, American is first class and Spirit is economy. American Airlines isn’t that good either, but it’s miles better than Spirit. Even if Spirit looks cheaper than the next cheapest flight by like $50, just pay the extra $50 for a flight that I guarantee will be better

SpiritAir

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

Adria - MOST AMAZING FLIGHT ATTENDED EVER EXPERIENCED

My flight was one of the most amazing experiences because of my flight attendant Adria. She mentioned she had been Air Canada with 40 years. She was the most amazing flight attendant I have ever come across. I have never witnessed a more compassionate kind human being. With all the bad publicity Air Canada gets I hope they verify compensate this amazing woman who made everyone's flight that much better. Thank you Adria

AirCanada

trip_advisor

['Assurance', 'Empathy']

Allegiant is NOT User Friendly

The Allegiant website is absolutely AWFUL. I tried multiple times to book a specific flight online (at least three times). All three times, I was able to select the flights, seats, baggage preferences, credit card info, etc. But none of this information ever finalized. Then I finally called customer service where I was informed I would be charged an additional $14.99 per person to book. AND, the flights I tried to book were gone. I was on hold for over an hour before speaking with anyone. TERRIBLE customer service.

Allegiant

trip_advisor

['Responsiveness', 'Tangibles']

First Flight in 15 Years

Had not flown in 15 years so I was a bit apprehensive about airport procedures and regulations. Jet Blue made it all very easy with easy seat selection process and no lines at baggage check in. The flight was smooth and quick. Rachelle (I think that was her name, she was a lovely young lady with beautiful braids) was friendly and accommodating. Nice free snack selection offered even on such a short flight (one hour, direct flight). Will definitely be flying more often for sure! (Even got the Jet Blue Visa Card)

JetBlue

trip_advisor

['Assurance']

Great Budget Flying with Below Basic Comfort

We arrived at our destination without incident and ahead of schedule.The landing was quite smooth. It was a long trek from where we de-planed to where we claimed our luggage. The on-plane accommodations are very basic, but it is to be expected given the price of the flight. Be aware that Spirit checked bags are 40 lbs. You need to pay more if you exceed. It’s all on their website, but 40 lbs. is 10 lbs. under the average of other airlines. Seats on the plane are very uncomfortable. If you are flying for low cost basic service spirit did a great job. If you need or want a more comfortable experience then choose another airline.

SpiritAir

trip_advisor

['Tangibles']

100% don't recommend UA

I traveled with UA all the way from Brussels to Fort Myers on Monday. I checked 1 suitcase. When I landed at one of two layovers, my bag was not there and I was told to wait until my final destination. At my final destination, surprise, it wasn't there. I filed a claim and the agent told me my suitcase was in Newark. On Tuesday I contacted UA again, and now they told me my suitcase was in Paris. I then called UA and that agent told me that my suitcase wasn't located yet in Brussels. Besides absolutely no correct information about my suitcase, I received no information about compensation. I tried calling UA again, but the automated voice did not send me through to an agent. My online tracking was not functioning and my file reference number does not work on the site. Today I contacted UA through the live chat, and I was offered $100 travel voucher. Which is a ridiculous amount considering my suitcase still has not arrived and I will have been without my suitcase for at least 3 days. I read the small letters, UA offers 1500 once 5 days pass. I will continue contacting them to receive a decent compensation. Moral of the story: UA does not communicate, does not update their tracking and does not offer a decent compensation package. I have never felt so unheard and disrespected. Tip: avoid UA as much as possible.

United

trip_advisor

['Responsiveness', 'Empathy']

Flight to and from Dubai a year on since using Emirates before

I had chosen to fly from Gatwick (although further from home) and back to Heathrow as it saved money doing that and with the Chaufeur service it was just a little longer in the car. The flight out was what I expected - very good quality - but not so on the way back. I think the seat pitch was different on the return flight, much more cramped (although I am not small 40/42 in waist, not huge) and when it came to eating I could not get the table out without physically pushing in my middle! Also on the way back the seat was broken and would not move from the vertical. The staff tried to repair it but couldnt so eventually I was moved to another seat. Also the toilet light did not work in one of the toilets - again the staff could not correct. When ordering the meal I was told they were running out of the beef but I was not the last person to order by any means

Emirates

trip_advisor

['Tangibles', 'Assurance']

Late Undergrad Student Looking into SWA Credit Card

Hey y'all, I'm looking into switching credit cards soon from the discover student cash back to the SWA Priority Credit Card(have determined the $149 fee is worth it with upgraded boarding and the $75 SW credit). Currently a 2nd semester junior at college in the DFW area and often(9+ flights a yr) fly SW into Birmingham or Atlanta to visit my long distance girlfriend in Alabama during the school year. Have about 3 more years of visiting her before she finishes her program, just looking for confirmation that this credit card is the best one to fit my current/near future needs. Any and all input is appreciated! Thanks

Southwest

reddit

['NA']

Tunnel of horrors

This Air Canada plane was the new Boeing Dreamliner. The Dreamliner has no window shades. Instead it has electronically dimmable glass. You can dim or lighten the glass as you wish. Unless the pilot overrides your control which is what he did about 30 minutes after we took off. After that it was like flying in a tin can or a pitch black tunnel. For all practical purposes there were no windows in the cabin, just blackened glass. Even though it was noon when we took off you couldn't tell. I've flown before when we were awed by the glaciers of Greenland and the Northern Lights. About 30 minutes before we landed I asked the Steward if he could ask the captain to unfreeze the windows which he did. And lo and behold I was able to look at clouds and even see the city of Toronto as we landed. I wrote to Air Canada about this treatment and got back one of their form replies. That's real customer service for you.

AirCanada

trip_advisor

['Tangibles', 'Assurance']

Rude customer service, no Covid accomodations

Just the worst! Had to cancel flight due to covid-related travel changes. Called for a refund, was offered a voucher to book a new flight THAT EXPIRES JUNE 2020! Our home state is closed until at least mid May! What kind of absolutely BONKERS travel are we going to be booking for JUNE? And the customer service agent was super rude and super condescending on top of it! Basic economy tickets purchased through American and Delta for other travel were completely refunded WITHOUT ANY QUESTIONS BEING ASKED! Such SCUMMERY! Stay away from Frontier! Stay away from Frontier! Stay away from Frontier!

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Always a Problem

I always expect low service with this carrier but have limited options living so far north. Late flights, people with excessive carry on and the planes are always dirty. They are not properly cleaned in between flights. Of it wasn’t for companies ie government that have a contract to fly with them I think they would be out of business. Checking in, in Vegas the front counter girl was beyond rude.

AirCanada

trip_advisor

['Responsiveness']

Our experience is ALWAYS Top Notch!!

JetBlue just does everything a little better! We have never been mistreated by any employees, on any level. The employees are always respectful and helpful at every turn. I am a 2 Million Miler on Delta, and I love Delta. I always fly first class on Delta, but if I can't get on Delta, I try to get on JetBlue. The prices are great, and every other part of the flying experience is phenomenal!

JetBlue

trip_advisor

['Assurance']

Don't use Frontier Airlines!!!

I did not fly yet. First, they do a bait and switch with their pricing. I booked the flight anyway. I get an email stating my flight time has changed and now would get me in the following day. That doesn't work for me. I followed the prompts in the email to get a refund. That part was easy. I took a screen shot of the confirmation. It stated I would get an email too. Two days later I get the same email with the flight change. I again, follow the prompts. I screen shot the confirmation and told I will get an email. Two days later, I get the same flight change email. I fill out again, etc. I tried calling 4 days later as no email and no refund. You can't speak to a real person. I used the chat. The chat says to follow the prompts in the email. When I call again, it says to use the chat. I finally got a hold of a live person via the chat about 45 minutes later. They stated I need to fill out a refund request form. This is crazy and ridiculous. Frontier has about the worst reviews on any site and now I see why.

FrontierAirlines

trip_advisor

['Responsiveness']

Great trip to Miami and Keys

Flew Delta from Boston to Miami with family for school vacation. Drove to Key Largo spent a couple days then Miami for a couple days then back to Boston. Both flight very booked but on time, crew was very accommodating. Would recommend and will fly again.

Delta

trip_advisor

['Reliability', 'Assurance']

New direct non stop flight from Bombay to JFK in New York

This flight has just been initiated by Delta two days prior to my flight . The whole experience was wonderful right from the check in , the lounge and service on board . It was a new 777 with spacious , well organized cubicles with flat beds . Great onboard service with very attentive staff ( Mr Sameer went out of his way to look after this old couple!) . My special Asian Vegetarian meal was one of the best I have had in my 50 years of flying . The seamless transfer to my domestic flight at JFK with in the same terminal also was a good thing . My only suggestion for improvement would be the security and boarding process at the gate. Keep up the good work and get better

Delta

trip_advisor

['Responsiveness', 'Assurance']

Worst Service

The worst experience ever, The Afro-American fligh attendant was rude and disrespectful with some of the passangers. The other guy with glasses was also mean with my girlfriend and stating regulation BS, just because she sat next to me for 5 minutes, (there were plenty of empty chairs on that filght). Also they charge for everything, literally, they would end it up charging to breathe in their flights. Never use them again.

Allegiant

trip_advisor

['Assurance', 'Responsiveness']

NICE FLIGHT, CHEAP RATES

Overall good experience, nice flight Attendents! Needs a little more leg room! We had a nice flight but double check if you book online, the names have to be exact! no nicknames!

Allegiant

trip_advisor

['Tangibles', 'Responsiveness']

Enjoyable flight home

We enjoyed our flight home. The seats were comfortable. Food and drinks were very satisfying and there was a good menu to choose from. There were some good films to watch. The bar at the back of business class is excellent. You can just sit there and chat to staff or other passengers. A good range of drinks are available and snacks are available. It is a good place to go when you need a change of seat. Neither of us slept much as we were keen to go home after 4 months travelling in Europe and the UK.

Emirates

trip_advisor

['Tangibles']

Spirit truly is the worst airline

So one of the best things about Spirit Airlines is that you can buy a ticket and spend the whole day at the airport, and keep getting delayed! Then, after usually a good 6-8 hours of playing the "will I fly today" game with you, they cancel your flight when it's too late to book another! If this isn't enough fun, flying spirit also plays a game where they like to see how expensive your crappy flight experience can be. Fares are cheap, but then checked bags are over priced, you're allowed max 40lb so you likely have to pay another $70 to match the weight of other airlines, pay to choose a seat, all while getting horrible attitudes from virtually every employee. In summary, if you have somewhere to be, don't fly spirit, however if you have time to kill and want to pay to have your afternoon ruined, Spirit is your best bet

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

A very good and professional Airline

A very professional airline. the service is fabulous, they pamper you thoroughly in this flight from Dubai to Paris

Emirates

trip_advisor

['Assurance']

Great flight!

Had a great experience, flight attendants were awesome! I would hands down recommend this airline over any!

SouthWest

trip_advisor

['Responsiveness']

care for safety

this was a great flight - attentive to our pandemic world. Promoted social distancing, sanitized plane before boarding, gave out wipes, gave snack bags, and enforced masks. Flight was on time or early. Friendly staff. good flights.

Delta

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance']

I wait 32 hours for flight

The Allegiant give me hotel room, but the hotel charge me $165. $115 for the room and $50 security deposit. Was Allegiant canceled flight and I spend 32 hours in Texas. I missed other flight from Tampa International airport to Europe. They don't care!!! I'll never used the Allegiant service. Very disappointed.

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Very unconfortable seats, cramped leg room, late flights

We booked Frontier out of Vegas because it had a non-stop to Hartford CT. I purchased all the extra luggage charges for check and carry-on luggage. Our plane was about one hour late in taking off due to the late arrival of another flight. After boarding we found the seating to be very cramped and the seats did not recline. I was unaware of this when booking the flight, so we were unable to get a nap on the flight. For my return trip, I upgraded to seats with more legroom. $75.00 was wasted as these seats also did not recline and were just as uncomfortable as the first seats we had even with the additional legroom. Also, our return flight was also an hour late in departing.

FrontierAirlines

trip_advisor

['Tangibles', 'Responsiveness']

Fine

United was the only choice because we booked the flights very late and it was cheap. The flight attendants were fine but not great, I asked for sprite and they gave me this random soda. The WiFi and entertainment systems were awful.

United

trip_advisor

['Assurance']

Very nice

Just flew in emirates 3 months ago. Very good airlines I recommend it. Outstanding My go to airline.

Emirates

trip_advisor

['Assurance']

Six flights, no issues

In the past two weeks I’ve flown Delta: MSP-SEA, SEA-ANC, ANC-SEA, SEA-MSP, MSP-AMS, AMS-MSP. No unruly passengers, no rude flight crews, no broken equipment, excellent food, on time departures and arrivals, smooth boarding. Posts I see here make flying Delta sound like hell on earth (and in the sky). Where are you all having these miserable experiences?

Delta

reddit

['Reliability', 'Assurance']

Business class international

Traveling with my wife, we flew Delta 1 transatlantic eastbound on a B-777, and westbound on the B-767. Being a couple, the 767 was MUCH better; 2 seats side-by-side. On the 777, they put you in these little cubicles where you cant interact with anyone else. In the future, I'll use seat guru and select an airline with side-by-side business; Delta has very few of them left.

Delta

trip_advisor

['Tangibles']

Unacceptable in so many ways

As long as you are happy to have your 1.5 hour lay over to 13 hours without negotiation or compensation ruining your travel plans then go ahead and use them 😉

Emirates

trip_advisor

['NA']

Emirates customer service.... terrible.

My family had the worst travel experience of our lives due to Emirates air. While there was a bump in the road with our boarding pass, there was nobody in the airport willing to help. In fact, over an hour before our flight, the desk was closed and there were no Emirates employees anywhere in the airport. Five of my family members missed our flight to Athens and after contacting customer service multiple times, nobody was any help. As if this was not upsetting enough, we had to book complete new tickets for a new airline. Emirates customer service is some of the worst I’ve ever seen. After hearing all the great things about Emirates, I was extremely disappointed with this experience. I would not recommend Emirates airlines to anyone that I know.

Emirates

trip_advisor

['Responsiveness', 'Assurance']

If on-time performance is important to you, I do not recommend Southwest.

If on-time performance is important to you, I do not recommend Southwest. Even flying early in the day in superb weather, the airline could not arrive on time. Booked a pricey flight on Southwest to view the solar eclipse in Albuquerque. I did not find out the flight was delayed until I arrived at the gate, too late to do anything about it. Even though the flight crew offered trivia and jokes and the pilot did a 360 degree turn, the 45-minute delay made me miss the eclipse entirely. Overall there seems to be a lack of respect for passengers’ time from this airline.

SouthWest

trip_advisor

['Responsiveness']

Still a good quality

During Covid, we had great expectations (we are loyal clients) regarding the quality of the service and the plane's cleanliness, but fortunately, all went well. The staff is well prepared, wearing masks and covered by a full-body costume for protection. They provided us with a kit with new masks and hand gloves. I highly recommend Emirates.

Emirates

trip_advisor

['Assurance']

Smooth and on time.

Southwest is always outstanding. The flight crews are a notch above the rest. Pleasant and fun loving. They make flights fun. Example. today the pilot came on and said we would probably arrive early. 'cuz he was gonna fly like he stole it and land like he owned it

SouthWest

trip_advisor

['Responsiveness']

The only way to fly!

I loved being able to find such reasonable flights for our family vacation to the Florida gulf coast on Allegiant. Everything from the check in process to the actual flight went very smoothly. The Concord,NC and the St Pete, FL airports were both nice and the plane was very clean and comfortable. My only complaint with the airline is that the luggage weight is limited to 40 lbs (where most other airlines are 50 lbs) and it was hard for us to pack, like we usually do, for a weeks vacation. Overall, w had an excellent experince and cant wait to fly with them again.

Allegiant

trip_advisor

['Tangibles', 'Responsiveness']

Safe trip, respectful service

It was my first trip with Spirit and there was a lot of positive about it: the aircraft was new and very clean, the seats were comfortable and had enough leg room, the inflight service was very friendly, attentive and courteous, the flight was smooth. I would have given them 5 stars, but there was a delay caused by the check in staff in St Martin and that resulted in our late arrival to Fort Lauderdale and lost connection. However, the airline gave us vouchers for a 2 night stay at a hotel nearby (very nice and comfortable room) and a meal voucher. They also gave us vouchers for future flights. The representatives on the phone showed understanding and concern. I think it was very respectful on their behalf. I would travel with them again.

SpiritAir

trip_advisor

['Responsiveness', 'Empathy']

Cape Town

The only negative on this experience was in Dubai and being boarded after economy class, this we were advised due to the remote gate location....so why didn't they board business first then economy...... On boarding (both sectors) we were treated to a superb service which you come to expect with a world leading airline, the food selection excellent, wine selection unfortunately sadly lacking (no advertised Sancerre) and great crew service, thanks guys for making this really nice experience

Emirates

trip_advisor

['Assurance']

Flight cancelled, website won't let me rebook

My flight got cancelled and the alternative that United placed me on does not work for me. Trying to change for free as was emailed to me but the website is not registering my choice and the app keeps trying to charge me. Been on hold with customer service for more than an hour at this point. Quite fed up with this useless airline

United

trip_advisor

['Responsiveness']

Bad airline

This a very bad airline ever I never travel again ever the seat 💺 are very hard like a rock also you can’t push the 💺 seat back ever the customer service is super bad nasty people they talk to travelers like they are bad they are the bad simple question nasty answer they using the old school way to check in they don’t have upgraded system so travelers could check in online they make it so difficult for travelers also they don’t give water they charge you 3.00 for bottle at least they could give water for free I don’t recommend this airline at all and you call customer and there’s no body after 9 pm

FrontierAirlines

trip_advisor

['Assurance']

If it sounds too good to be true, it probably is.

I was supposed to fly from San Diego to Las Vegas, then to Boston. Got an email 6 hours before my flight saying it was delayed an hour. Then, 30 minutes later, got an email informing me it had been delayed another hour. My expectations were on the floor, due to Spirit’s reputation, so I was unfazed by these delays. A few hours later I got a third email saying my flight was delayed two more hours. In total the first flight was delayed by 4 hours, meaning I would miss my lay over and would have had to wait 20 hours in Las Vegas for the next flight. If you aren’t attached to actually getting anywhere, maybe Spirit will work out for you.

SpiritAir

trip_advisor

['Responsiveness']