The Americans with Disabilities Act (ADA): Application to the Internet
Released: 2012-03-28T00:00:00

Summary:
The Americans with Disabilities Act (ADA) provides broad nondiscrimination protection in employment, public services, public accommodations and services operated by private entities, transportation, and telecommunications for individuals with disabilities. As stated in the act, its purpose is "to provide a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities."
However, the ADA, enacted on July 26, 1990, prior to widespread use of the Internet, does not specifically cover the Internet, and the issue of coverage has not been definitively resolved. The Supreme Court has yet to address this issue, and lower court decisions that directly discuss the ADA's application to the Internet vary in their conclusions about coverage. On July 23, 2010, the Department of Justice issued an advanced notice of proposed rulemaking which would require Internet providers to ensure accessibility for persons with disabilities.

subsections: section_title: Introduction
paragraphs: The Americans with Disabilities Act (ADA) has often been described as the most sweeping nondiscrimination legislation since the Civil Rights Act of 1964. It provides broad nondiscrimination protection in employment, public services, public accommodations, and services operated by private entities, transportation, and telecommunications for individuals with disabilities. As stated in the act, its purpose is "to provide a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities." 
However, the ADA, enacted on July 26, 1990, prior to widespread use of the Internet, does not specifically cover the Internet, and the issue of coverage has not been definitively resolved. The Supreme Court has yet to address this issue, and lower court decisions have varied in how they have approached the ADA and the Internet. Similarly, congressional action has been limited. The ADA was amended in 2008 to respond to a series of Supreme Court decisions that had interpreted the definition of disability narrowly but did not address the issue of Internet coverage. On April 22, 2010, the Subcommittee on the Constitution, Civil Rights, and Civil Liberties of the House Judiciary Committee held a hearing on the ADA in the digital age. On July 23, 2010, the Department of Justice issued an advanced notice of proposed rulemaking which would require Internet accessibility for individuals with disabilities.
On October 8, 2010, President Obama signed the Equal Access to 21 st Century Communications Act, P.L. 111-260 . Although this law does not amend the ADA, it requires, in part, certain access to Internet-based services and equipment for individuals with disabilities. 
The American Recovery and Reinvestment Act (ARRA) also did not specifically mention Internet accessibility, but did include the Health Information Technology for Economic and Clinical Health (HITECH) Act as part of P.L. 111-5 , and also directed the Federal Communications Commission (FCC) to develop a national broadband plan. The FCC released its plan on March 16, 2010. One of the recommendations in this plan stated: 
The federal government should ensure the accessibility of digital content. The DOJ should amend its regulations to clarify the obligations of commercial establishments under Title III of the Americans with Disabilities Act with respect to commercial websites. The FCC should open a proceeding on the accessibility of video programming distributed over the Internet, the devices used to display such programming and related user interfaces, video programming guides and menus. Congress should consider clarifying the FCC's authority to adopt video description rules.
The ADA contains various requirements depending on whether the discrimination prohibited is in the employment context (Title I), is related to the activities of state or local governments (Title II), or concerns public accommodations (Title III). Although most of the judicial decisions and discussion of ADA applicability to the Internet have arisen regarding public accommodations, it is helpful to briefly examine employment and state and local government requirements. 
section_title: Employment
subsections: section_title: Statutory Language
paragraphs: Title I of the ADA, as amended by the ADA Amendments Act of 2008, provides that no covered entity shall discriminate against a qualified individual on the basis of disability with regard to job application procedures; the hiring, advancement, or discharge of employees; employee compensation; job training; or other terms, conditions, and privileges of employment. The term employer is defined as a person engaged in an industry affecting commerce who has 15 or more employees. If the issue raised under the ADA is employment related, and the threshold issues of an individual with a disability and an employer as defined by the ADA are met, the next step is to determine whether the individual is a qualified individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the job.
Title I defines a "qualified individual with a disability." Such an individual is "an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the employment position that such person holds or desires." The ADA requires the provision of reasonable accommodation unless the accommodation would pose an undue hardship on the operation of the business.
"Reasonable accommodation" is defined in the ADA as including making existing facilities readily accessible to and usable by individuals with disabilities, job restructuring, part-time or modified work schedules, reassignment to a vacant position, acquisition or modification of equipment or devices, adjustment of examinations or training materials or policies, provision of qualified readers or interpreters, or other similar accommodations. "Undue hardship" is defined as "an action requiring significant difficulty or expense." Factors to be considered in determining whether an action would create an undue hardship include the nature and cost of the accommodation, the overall financial resources of the facility, the overall financial resources of the covered entity, and the type of operation or operations of the covered entity.
section_title: Judicial and Regulatory Interpretations
paragraphs: The ADA's statutory language specifically prohibits discrimination in "other terms, conditions, and privileges of employment." The National Council on Disability (NCD) has observed that "[n]o case or serious scholarly or legal argument has ever been found to support the proposition that because a job's functions involve electronic communication, employers are relieved of the obligation to consider reasonable accommodations or other measures aimed at facilitating equal access to the tools of the trade." However, no judicial cases were found that specifically mandated website accessibility in the employment context. Despite this dearth of case law, it could be argued that Equal Employment Opportunity Commission (EEOC) policies on telework, which is generally performed using computers, indicate that employment discrimination may encompass lack of access to the Internet.
section_title: State and Local Governments
subsections: section_title: Statutory Language
paragraphs: Title II of the ADA provides that no qualified individual with a disability shall be excluded from participation in or be denied the benefits of the services, programs, or activities of a public entity or be subjected to discrimination by any such entity. "Public entity" is defined as state and local governments, any department or other instrumentality of a state or local government and certain transportation authorities. The ADA does not apply to the executive branch of the federal government; the executive branch and the U.S. Postal Service are covered by Section 504 of the Rehabilitation Act of 1973.
The Department of Justice (DOJ) regulations for Title II contain a specific section on program accessibility. Each service, program, or activity conducted by a public entity, when viewed in its entirety, must be readily accessible to and usable by individuals with disabilities. However, a public entity is not required to make each of its existing facilities accessible. Program accessibility is limited in certain situations involving historic preservation. In addition, in meeting the program accessibility requirement, a public entity is not required to take any action that would result in a fundamental alteration in the nature of its service, program, or activity or in undue financial and administrative burdens.
section_title: Judicial Interpretations
paragraphs: Like Title I, the case law and regulatory interpretations regarding the application of the ADA to the Internet are sparse under Title II. However, one district court has examined accessibility issues regarding the website of a public transit system. In Martin v. Metropolitan Atlanta Rapid Tr ansit Authority , the court addressed a number of accessibility issues involving the Atlanta transit authority, including information accessibility. Noting that the information was available in several forms, including a website, the court found that the information was not equally accessible to individuals with disabilities even though some information was available by telephone. The court stated the following:
MARTA representatives also concede that the system's web page is not formatted in such a way that it can be read by persons who are blind but who are capable of using text reader computer software for the visually impaired.... However, it now appears that MARTA is attempting to correct this problem. Until these deficiencies are corrected, MARTA is violating the ADA mandate of "making adequate communications capacity available, through accessible formats and technology, to enable users to obtain information and schedule service."
section_title: Department of Justice and Department of Education Interpretations Regarding the Internet
paragraphs: On July 23, 2010, the Department of Justice issued an advanced notice of proposed rulemaking that would require Internet accessibility. In the April 2010 hearings before the House Judiciary Committee, Samuel R. Bagenstos, Principal Deputy Assistant Attorney General for Civil Rights at the Department of Justice, testified that "[t]here is no doubt that the Internet sites of State and local government entities are covered by Title II of the ADA." He also noted that DOJ has published technical assistance, "Accessibility of State and Local Government Websites to People with Disabilities," which provides guidance for making government websites accessible. 
The concept of effective communications has also been at issue in investigations by the Office of Civil Rights (OCR) at the Department of Education (ED) since the 1990s. These OCR and ED investigations involved access to various class and course related materials, including campus computer labs and the Internet, and generally resulted in required access. 
section_title: Public Accommodations
subsections: section_title: Statutory Provisions
paragraphs: Title III provides that no individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation by any person who owns, leases (or leases to), or operates a place of public accommodation. Entities that are covered by the term "public accommodation" are listed, and include, among others, hotels, restaurants, theaters, auditoriums, laundromats, travel services, museums, parks, zoos, private schools, day care centers, professional offices of health care providers, and gymnasiums. Religious institutions or entities controlled by religious institutions are not included on the list.
There are some limitations on the nondiscrimination requirements, and a failure to remove architectural barriers is not a violation unless such a removal is "readily achievable." "Readily achievable" is defined as meaning "easily accomplishable and able to be carried out without much difficulty or expense." Reasonable modifications in practices, policies, or procedures are required unless they would fundamentally alter the nature of the goods, services, facilities, or privileges or they would result in an undue burden. An undue burden is defined as an action involving "significant difficulty or expense."
section_title: Department of Justice Interpretations
paragraphs: The Department of Justice on July 23, 2010, issued an advanced notice of proposed rulemaking which would require Internet accessibility under the ADA. Samuel R. Bagenstos, Principal Deputy Assistant Attorney General for Civil Rights at the Department of Justice, testified in the April 2010 hearings before the House Judiciary Committee that although case law has been limited, "the position of the Department of Justice has been clear: Title III applies to the Internet sites and services of private entities that meet the definition of public accommodations set forth in the statute and implementing regulations." He also noted that DOJ is considering issuing guidance regarding the Internet sites of private businesses that are considered public accommodations under Title III of the ADA. Mr. Bagenstos observed that the department's position was first articulated in a response to a congressional inquiry. This response stated that "[c]overed entities that use the Internet for communications regarding their programs, goods, or services must be prepared to offer those communications through accessible means as well." 
DOJ has also argued that the ADA covers the Internet in amicus briefs. In its report on the activities of the House Judiciary Committee following the hearings on the ADA and Internet accessibility on February 9, 2000, the House Judiciary Committee stated that "[i]t is the opinion of the Department of Justice that the ADA's accessibility requirements do apply to private Internet web sites and services." 
section_title: Place of Public Accommodation
paragraphs: As discussed previously, Title III prohibits discrimination in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation by any person who owns, leases (or leases to), or operates a place of public accommodation. One of the relevant issues in resolving the matter of whether Title III of the ADA applies to the Internet is whether a place of public accommodation is limited to actual physical structures. In this case, the courts are split, with the First, Seventh, and Second Circuits indicating that public accommodations are not limited to physical structures, while the Third, Sixth, Ninth, and Eleventh Circuits appear to restrict public accommodations to physical structures.
subsections: section_title: Public Accommodations Are Not Limited to Physical Structures
paragraphs: In Carparts Distribution Center v. Automotive Wholesalers Association of New England Inc . , the First Circuit found that public accommodations are not limited to actual physical structures. The court reasoned that
[b]y including "travel service" among the list of services considered "public accommodations," Congress clearly contemplated that "service establishments" include providers of services which do not require a person to physically enter an actual physical structure. Many travel services conduct business by telephone or correspondence without requiring their customers to enter an office in order to obtain their services. Likewise, one can easily imagine the existence of other service establishments conducting business by mail and phone without providing facilities for their customers to enter in order to utilize their services. It would be irrational to conclude that persons who enter an office to purchase services are protected by the ADA, but persons who purchase the same services over the telephone or by mail are not. Congress could not have intended such an absurd result.
The First Circuit concluded that "to exclude this broad category of businesses from the reach of Title III and limit the application of Title III to physical structures which persons must enter to obtain goods and services would run afoul of the purposes of the ADA." 
The Seventh Circuit in Doe v. Mutual of Omaha Insurance Company agreed with the First Circuit. In Doe , Judge Posner discussed the nondiscrimination requirements of Title III in a case involving a cap on insurance policies for AIDS and AIDS-related complications and found that "[t]he core meaning of this provision, plainly enough, is that the owner or operator of a store, hotel, restaurant, dentist's office, travel agency, theater, website, or other facility (whether in physical space or in electronic space) ... that is open to the public cannot exclude disabled persons from entering the facility and, once in, from using the facility in the same way that the nondisabled do." The court reasoned that "the owner or operator of, say, a camera store can neither bar the door to the disabled nor let them in but then refuse to sell its cameras to them on the same terms as to other customers." However, Judge Posner found no violation of the ADA in this case and concluded that "Section 302(a) does not require a seller to alter his product to make it equally valuable to the disabled and nondisabled."
The Second Circuit joined the First and Seventh Circuits in finding that the ADA is not limited to physical access. The court in Pallozzi v. Allstate Life Insurance Co. , stated that "Title III's mandate that the disabled be accorded 'full and equal enjoyment of goods, [and] services ... of any place of public accommodation,' suggests to us that the statute was meant to guarantee them more than mere physical access."
section_title: Public Accommodations Are Limited to Physical Structures
paragraphs: In contrast to the cases discussed above, the Third, Sixth, and Ninth Circuits appear to limit public accommodations to physical places.
In Stoutenborough v. National Football League, Inc. , the Sixth Circuit dealt with a case brought by an association of individuals with hearing impairments who filed suit against the National Football League (NFL) and several television stations under Title III alleging that the NFL's blackout rule discriminated against them since they could not access football games if live telecasts were not available. The Sixth Circuit rejected this allegation, holding that Title III's prohibitions are restricted to places of public accommodations, not broadcasts. Similarly, in Parker v. Metropolitan Life Insurance Co. , the Sixth Circuit held that the ADA's nondiscrimination prohibition relating to public accommodations did not prohibit an employer from providing employees a disability plan that provided longer benefits for employees disabled by physical illness than those disabled by mental illness. In arriving at this holding, the Sixth Circuit found that "a benefit plan offered by an employer is not a good offered by a place of public accommodation.... A public accommodation is a physical place."
In Ford v. Schering-Plough Corp. and Weyer v. Twentieth Century F ox Film Corp ., the Third and Ninth Circuits also found that a public accommodation must be a physical place. As the Third Circuit in Ford stated, 
[t]he plain meaning of Title III is that a public accommodation is a place.... This is in keeping with the host of examples of public accommodations provided by the ADA, all of which refer to places.... Since Ford received her disability benefits via her employment at Schering, she had no nexus to MetLife's 'insurance office' and thus was not discriminated against in connection with a public accommodation. 
A federal district court within the Eleventh Circuit used similar reasoning in Access Now, Inc. v. Southwest Airlines , a case that directly involved the ADA and the Internet and is discussed in greater detail below.
section_title: Judicial Decisions on Title III and the Internet
paragraphs: As noted above, the ADA's application to the Internet arose in Access Now, Inc., v. Southwest Airlines, Co ., where the district court held that the Southwest Airlines website was not a "place of public accommodation" and therefore was not covered by the ADA. In making this finding, the district court examined the ADA's statutory language, noting that all of the listed categories were concrete places, and that to expand the ADA to cover "virtual" spaces would be to create new rights. The Eleventh Circuit, however, in dismissing an appeal of the district court's decision, on other grounds, noted in dicta that that it was avoiding "wading into the thicket of a circuit split on this issue" of the application of Title III to Internet web sites, which was far from "beyond any doubt."
In a recent case, National Federation of the Blind v. Target Corporation , a district court within the Ninth Circuit took a more nuanced approach and denied Target's motion to dismiss allegations that inaccessibility of the retailer's website impeded the full and equal enjoyment of goods and services offered in the retailer's stores. The motion to dismiss was granted with respect to aspects of Target's website that offered information and services unconnected to the retailer's store. The district court noted that the purpose of the ADA was "broader than mere physical access" and that "[t]o the extent defendant argues that plaintiffs' claims are not cognizable because they occur away from a 'place' of public accommodation, defendant's argument must fail." The court required, however, that there be a "nexus" between the Internet services and the physical place in order to present an actionable ADA claim. 
The district court's use of the "nexus" approach to the ADA's applicability to the Internet would cover many places of business such as Target. However, stores such as Amazon.com that have no physical storefront may not be covered under such an approach. Because of this, the nexus approach has been criticized by the National Council on Disability:
With the passage of time, as more and more goods, services, informational resources, recreation, communication, social and interactive activities of all kind migrate, wholly or partly, to the Net, maintenance of legal distinctions among otherwise similar Web sites, based on their connection or lack of connection to a physical facility, will become increasingly untenable and incoherent. Were there no nexus doctrine, and were all Web sites to be per se excluded from coverage, the law, however unjust, would at least be clear. But now that we see the direction in which the law, even in the hands of its most cautious interlocutors, is moving, the effort to define what is a sufficient nexus and to determine whether it exists in each particular case will surely continue. Use of the nexus approach, preferable as it may be to civil rights advocates over an approach that categorically excludes the Web from coverage, may, however, result in far more havoc than even the most sweeping and inclusive requirement for across-the-board commercial Web site accessibility ever could.
The most recent reported judicial decision on the ADA's application to the Internet is Young v. Facebook, Inc. , where a plaintiff suffering from bipolar disorder alleged that the social networking website unlawfully discriminated against her by failing to provide reasonable customer services to assist individuals with mental disabilities. In that case, the federal district court affirmed the Ninth Circuit's controlling authority that "places of public accommodation" under the ADA are limited to actual physical spaces. The Young court observed that despite its frequent use of terms such as "posts" and "walls," Facebook operates only in cyberspace and is thus not a place of public accommodation. The court also found that while Facebook's physical headquarters obviously occupies a physical space, it is not the place where the online services to which the plaintiff claimed she was denied access are offered to the public. Although the plaintiff argued that Facebook's services have a sufficient nexus to a physical place of public accommodation, as evidenced by its gift cards sold in retail stores, the court concluded that Facebook's Internet services do not have a nexus to these physical places of public accommodation because it does not own, lease, or operate these stores.
section_title: Conclusion
paragraphs: The law on whether and how the ADA applies to the Internet is unsettled. Enacted in 1990, prior to widespread use of the Internet, the ADA does not specifically cover the Internet. Similarly, the DOJ has not expressly addressed the Internet in its ADA regulation. There has also been no Supreme Court decision on this issue, and there have been few lower court judicial decisions. The lower courts that have examined the issue, moreover, have split, creating additional uncertainty. Furthermore, the use of a "nexus" approach that a district court within the Ninth Circuit adopted in National Federation of the Blind v. Target Corporation , which requires a connection between the Internet services and the physical place in order to present an actionable ADA claim, would limit the ADA's application to online retailers. In addition, while the DOJ issued an advanced notice of proposed rulemaking on July 23, 2010, to require that Internet services be accessible to individuals with disabilities, it has yet to issue a final rule on this issue.