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kaenova

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hotel-sentiment

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staff were very attentive helpful and friendly

little snack bar that opens all the time

this should be a star hotel

we were allowed to check in at am already thanks

nice hotel nice decor beds very comfortable breakfast great

cosy hotel some very helpful staff very good loction

the staff were not helpful when i tried to pay in advance of my stay

the spa area was closed but the lady at the reception mentioned it was written on the website just could not find it at booking com

everything especially the kitchen

excellent stafff wonderful

staff was very helpful i travelled with my elderly mother and they were very accommodating great central location as well

noisy guests in the room above but that can apply to every hotel would have liked to be able to make a cup of coffee in the room

the complimentary drink offered by liking their facebook page is a nice touch

the bed and facilities in the bedroom

everything said was no available access when bookking but free wifi

no fresh fruit on offer for breakfast

i wish we could have stayed longer to enjoy the amenities

the bed was huge and nice and comfortable room was very spacious and well looked after bathroom area was big with seperate bath and shower bus stop just outside hotel goes straight to city centre and runs regularly meaning it was very easy to get to and from the hotel

waited two times at the bar for service each time around minute before i left not good

good location friendly staff and comfy beds

no desk in room no ironing facilities check in clerk mentioned that we got upgraded although we got the room we booked no upgrade

excellent location within walking distance to all the sites fabulous friendly staff with warm and efficient service quiet clean room and great breakfast

staff were really helpful as this was our first trip to italy getting a suite meant a lot more room for the of us the hotel is in a good location walking distance to the cathedral castle etc

room was quite nice and efficient space clean modern

couldn t get air con working so room was very hot we only found this out during the night but i m sure the staff would have had this sorted out if we had asked

i liked the location and size of room and bath

location ali the concierge

hotel staff were all very friendly very helpful professional especially breakfast staff who provide excellent service excellent location very close to westfield shopping centre and shepherds bush local market very good breakfast clean room room price is a bit high but worthy i will definitely come back to this super nice hotel

unfortunately we experienced consistently poor water pressure in bathroom taps a trickle and in the lower shower second morning the shower water was cold lukewarm breakfast croissants and rolls need to be improved quality seeded brown bread for toasting seemed in short supply although there was plenty of white and thick cut brown

overpriced for i expect a trully which this is not same quality service you can get in a rated hotel in the same area for half the price pool is iin reality small and only cm deep no swimming possible photos are deceptive big screen tv but no programs most programs are in spanish only news channells in english shower with no door only seethrough glass panel between bed and shower

the room was air conditioned a bit too much the shower was rather weak since the room was right above the entrance the view was not that nice and there was some noise from the entrance and the street wi fi worked well but only one device could connect to it at a time so when i wanted to use it my husband couldn t and vice versa it was our second time staying in the hotel we were given a different room before and we liked it very much which is why we chose to come back and this time it was a bit disappointing

the staff forgot to give us food in our breakfast bag

the roof top bar was impressive and the breakfast and service was excellent

location concierge services prompt and polite hi tech yet retaining the sense of classy century european hotels

hotel is in a really excellent area surrounded by loads of lovely restaurants and bakeries parc monceau is just a short walk away view from room is beautiful and they give you a great coffee machine which is a bonus staff are staff are helpful and accommodating they obliged with my early check in which was really great

used this hotel many times love the comfortable and friendly ambiance of it

our tv to watch movies was broken the entire trip that should never happen for any hotel let alone a star all that was given was a half bottle of champagne service is good but the service and hotel itself isn t a star hotel maybe

very difficult one as liked everything but i asked for a pot of tea at breakfast as the big pot with tea in was luke warm not a problem pot of tea was brought

staff are very helpful and friendly hotel location is good lobby is good and comfy where you can listen to the pianist in the afternoon

all staff charming and very helpful refurbished rooms very nice although a little dark location excellent

the pool area is beautiful and so quiet rooms simple but lovely if your visiting the excel this hotel is a must or not a far distance from westfield

louby bar and the room size

all perfect

the fact that we couldn t stay more days

my only fault was the room was a bit to warm even with the air con but better warm than cold every time

the inclusive breakfast was fairly basic

small room with little space for anything no window there is an opening in the ceiling and we were not taught how to handle it upon arrival so we woke up very early in the morning because the room was full of light lift to the upper levels stops after pm

overcrowded breakfast room

the interior of the building was impressive the room very spacious and clean the hotel stands on a busy road however i did not suffer with any noise pollution

the hotel was excellent bed comfortable bathroom modern and clean

great location so close to metro very friendly staff quirky decor

rooms are too small i know this is almost standard for amsterdam but when you enter the room for first time its still a bit shocking

a little noisy from other guests coming home in the early morning

a little weak on internet service limited view from room

we were on the upper levels of the hotel this time while there is a great view of the london sprawl the way that the window blinds work is not that great granted we were on the west side of the hotel and the rising sun did not affect us the setting sun was especially bright if you are in need of absolute quiet during your stay this hotel may be a bit difficult for you for some reason sounds travel and echo in the hallway slamming doors or chatting people can be heard rather easily this is from the hallway only as we did not hear through the walls for the scoring facilities was knocked as there were some renovations occurring at the time of the stay comfort was reduced because the bathroom was quite small a very tall person might have problem using the toilet

i had room service basic panninis pizza menu which took a while to appear and i thought they had said they had a restaurant on site but that wasn t the case

employees are very kind and professionally did their job i already recommended your hotel to a friend when i get back to boston looking forward to go back except the bombing news last week scary we went to that bridge

it was hot in the room and we were unable to open the window to have some fresh air in being able to open a window to air the room would be great

everything in the room is cheap for the price you pay per night you d expect a much higher quality of furniture will not come back

breakfast was the only disappointing part we arrived minutes before the end so naturally had a slight queue to get in but once we were in we were seated quickly the staff were a little disappointing very friendly but no one seemed to be assigned to our table we waited at least ten minutes before we got coffee then had to queue for the breakfast buffet after another minutes of the queue not moving i gave up and decided to order from the menu it was around minutes after arriving that we finally got a menu after quite a long wait and at the close of breakfast we were served our eggs benedict which were really delicious but all in all it wasn t a particularly enjoyable breakfast experience to top it all off we had the misfortune of being seated next to a family who decided it was acceptable to wear their pyjamas to breakfast and let their children run around next to us really quite disappointing from a five star hotel

they blocked an amount on our bank account although the full fee had been paid before arrival

more communal space

good location good to have onsite parking and the staff were nice

clean location really good

sent my parents for a birthday present deliberately paid a large amount for a suite as they rarely get time away together would have been nice to have been able to check into the room at pm they got there at am rather than pm with the excuse of someone is still in the room even though they were emailed weeks beforehand to say the trip was a special occasion and the time they would arrive the staff could have been more helpful when offering free breakfast as a result of this then changing their mind and sending my parents up and down different floors to different staff members who couldn t agree on a decision

extremely poor service

dull room

club lounge was great

staff were friendly room was very pleasant took delivery of a package for me without any hassle

location was not brilliant it s definitely more of the suburbs of london

not all the chanels worked in the tv

staff was lovely location was great easy access to everything

the room was lovely and the staff was very friendly and helpful it s about a minute tram journey to city centre but it was in a quiet area that offered all the necessary transports needed the food there was lovely and all organic and fresh but was a little bit expensive but still delicious loved the whole experience and would definitely stay again

no kettle dirty tables in restaurant

bed was extremely comfortable and breakfast was the best

no minibar fridge only an automatic vending machine so no option to cool your own drinks a little far from the nearest tram station

the location was adequate it was at close distance from akh hospital and the center of the city it was clean and the staf was ok

great design friendly staff and fabulous art we had a comfortable stay and enjoyed the wonderful breakfast

the hotel was in a great location and easily accessible from the airport breakfast was great and the rooms were spacious

reception got us taxi ripped off by private taxi not black cab

room was clean and comfortable guest services hospitality tray not complete for people small room compared to previous stays

no tv in the room no hair dryer in the room although available on request very hot even with air con on

the room was lovely all the staff were great and the location was fantastic i ll definitely be making this my regular london hotel

location staff welcoming and personal great indoor swimming pool for kids and years old walking distance to sights

breakfast choice super enjoyed welcome glass of wine majority of staff very pleasant good shower

the lounge and sky bar are great

the view was as nice as could be in london the room we booked was a spacious one and the room service was good

a very pleasant hotel just a short walk from paddington station and also hyde park i got a good deal through booking com and paid pounds a night mid week no breakfast comfortable rooms though note that the beds are on the short side if your tall you ll notice this

nice and quiet place good autobus connection to centrum of the city min

fantastic breakfast and all the staff were very friendly the elevator stopped working the morning we were leaving so we received two drinks complementary which was a nice touch

great service lovely facilities and relaxing decor love the cookies

we booked a room with two single beds we paid around euro incl tax and breakfast a night and were first put in a room barely big enough to swing a cat around upon our request we were given a slightly bigger room but still far from the photos you find on your website when booking

no paper tissue in the room the metallic box was empty asked times for it and they never filled it asked to meet the manager times for a different reason but he would not go out and meet me in all my travelling experience i never incountered such a gross behavior from a hotel manager what manager refuses to meet his guest it is very desappointing

close to the beach and metro station

the bathroom smelled strongly of bleach but at least it was clean

hotel was lovely our room was amazing very big and had a balcony location was also very good

just the elevator was a bit too small for so many guests but that wasn t really a problem the location is not exactly perfect not a very beautiful place but the underground station is near so it s pretty practical anyways

very friendly staff and a very clean hotel

housekeeping in other rooms was very loud in the morning although i especially asked for a quiet room at the arrival i had to bring my luggage up to the room without any help german tv channels did not work at all wi fi is very weak the free drinking water was not refilled after two days in my room just as the shower gel in the bathroom

staff was nice and helping really cute and charming hotel