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928F0542277CECFB7F98E88DEC4A5AF6

Good location, quiet spacious rooms - and free wine!

A very good location, right on the city centre and Boston common so handy to get anywhere in the Boston area. The rooms are quiet and spacious with all the mod cons you should come to expect from a decent chain hotel. The $10 room credit towards the mini bar is a nice but not-needed touch, I would have preferred a cheaper valet parking service (when you come from the UK, any sort of valet parking appears a rip-off!) What is welcome is the helpful concierge, free wine tasting on an evening and a nice simple continental breakfast which was included as part of our stay. Free wi-fi and a boutique feel to a city centre hotel round off what was a very enjoyable stay.

Good location, quiet spacious rooms - and free wine! A very good location, right on the city centre and Boston common so handy to get anywhere in the Boston area. The rooms are quiet and spacious with all the mod cons you should come to expect from a decent chain hotel. The $10 room credit towards the mini bar is a nice but not-needed touch, I would have preferred a cheaper valet parking service (when you come from the UK, any sort of valet parking appears a rip-off!) What is welcome is the helpful concierge, free wine tasting on an evening and a nice simple continental breakfast which was included as part of our stay. Free wi-fi and a boutique feel to a city centre hotel round off what was a very enjoyable stay.

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C1C307B1EFC02CDCFF8038F284875B60

Boutique hotel in the heart of San Fran

We love this small, boutique hotel with old world charm in the heart of San Francisco Theater District. The lobby is small, but inviting with friendly helpful staff-- no waiting to check in or out or ask a question. The rooms are well appointed with flat screen TVs, mini bar, large bathroom, desk, table and chairs, windows and comfortable bed. The rooms are very clean and quiet. The bar and restaurant are also very good. Free wine every evening from 5-6 PM in the lobby.

Boutique hotel in the heart of San Fran We love this small, boutique hotel with old world charm in the heart of San Francisco Theater District. The lobby is small, but inviting with friendly helpful staff-- no waiting to check in or out or ask a question. The rooms are well appointed with flat screen TVs, mini bar, large bathroom, desk, table and chairs, windows and comfortable bed. The rooms are very clean and quiet. The bar and restaurant are also very good. Free wine every evening from 5-6 PM in the lobby.

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D7D35C573AB23A5B728A36D09A744E39

Good after renovations

We've stayed here 3 years in a row & this year was definitely an improvement since Holiday Inn took it over. The carpet and wallpaper has been updated and everything was pretty clean. There are still a lot of things that need to be fixed (one closet door was broken & the other side was missing) but they are slowly working on it. Within walking distance of some good restaurants.

Good after renovations We've stayed here 3 years in a row & this year was definitely an improvement since Holiday Inn took it over. The carpet and wallpaper has been updated and everything was pretty clean. There are still a lot of things that need to be fixed (one closet door was broken & the other side was missing) but they are slowly working on it. Within walking distance of some good restaurants.

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EE3A4B1F3A938CD4AA004D6EA4D1782F

Great Location and service

We were visiting family and wanted a central manhattan location and this hotel has certainly got a great location -walk to central park and Times Square and many other tourist and business locations. A very warm welcome on checkin with our Honoirs status recognised-Luggae was in the room seconds after we were with a freindly porter full of information about the room and the hotel. The exec lounge was very crowded and my suspicion was that some of the guests had simply waited for someone to open the door and follow then in-decent hors douvres but very basic breakfast with a lot of donuts and sugary pastries and miniscule bagels-the most complicated coffee machine in the world-coffee was good but you have to be more intelligent than me to use the machine. Room was small-what I expected in this city location and was well equiped-quiet and everything worked. Check out was agin very friendly and we used the Bag stoprage service-the server managed to accept our bags and later hand them back without saying a single word to us-I guess the service is outsourced and at $7 a bag isnt so cheap. We didnt use the restaurants as we eat with family-the room was expensive but no worse than comparable propoerties-would we return?-yes we would

Great Location and service We were visiting family and wanted a central manhattan location and this hotel has certainly got a great location -walk to central park and Times Square and many other tourist and business locations. A very warm welcome on checkin with our Honoirs status recognised-Luggae was in the room seconds after we were with a freindly porter full of information about the room and the hotel. The exec lounge was very crowded and my suspicion was that some of the guests had simply waited for someone to open the door and follow then in-decent hors douvres but very basic breakfast with a lot of donuts and sugary pastries and miniscule bagels-the most complicated coffee machine in the world-coffee was good but you have to be more intelligent than me to use the machine. Room was small-what I expected in this city location and was well equiped-quiet and everything worked. Check out was agin very friendly and we used the Bag stoprage service-the server managed to accept our bags and later hand them back without saying a single word to us-I guess the service is outsourced and at $7 a bag isnt so cheap. We didnt use the restaurants as we eat with family-the room was expensive but no worse than comparable propoerties-would we return?-yes we would

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B75F8EB2F4B7767E45B94E7147850F95

Nice Hotel

Stayed during SXSW Festival. Pros: * Located across from convention center and within walking distance to all parts of SXSW. * Comfortable beds and pillows. * Working A/C (although I had a hard time finding how to turn it off - light switch behind the drapes did the trick) * Good shower * Full restaurant and Starbucks on site * Parking garage underground * Computer with internet in lounge area * Friendly valet guys Cons: * Charge for parking * Unable to park trailer due to underground lot, but we knew this beforehand (it is stated on their website); We found a lot near the capitol and he gave us a discounted rate (charged for only two spaces, although we took up more) and he allowed us to leave it overnight, although the lot was only open until 3 AM. * Inflated rates during SXSW

Nice Hotel Stayed during SXSW Festival. Pros: * Located across from convention center and within walking distance to all parts of SXSW. * Comfortable beds and pillows. * Working A/C (although I had a hard time finding how to turn it off - light switch behind the drapes did the trick) * Good shower * Full restaurant and Starbucks on site * Parking garage underground * Computer with internet in lounge area * Friendly valet guys Cons: * Charge for parking * Unable to park trailer due to underground lot, but we knew this beforehand (it is stated on their website); We found a lot near the capitol and he gave us a discounted rate (charged for only two spaces, although we took up more) and he allowed us to leave it overnight, although the lot was only open until 3 AM. * Inflated rates during SXSW

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12DA2D6F979E49E7247FE8032BE7C405

Everything you need and nothing else

I stayed here with my dad in July for four nights when we did the Alcatraz Challenge Swim. Although we expected something pretty crummy for the price we paid, we were pleasantly surprised. Staff is friendly, the place is clean as a whistle, and the rooms are spacious. Don't expect to feel pampered, but for travelers on a budget this is about perfect. One major down-side is the location. It takes at least 30 minutes to walk to Fisherman's Wharf, and downtown is a bus or taxi ride away. Still, I will remember the Cow Hollow Motor Inn as a critical part of a great trip to San Francisco.

Everything you need and nothing else I stayed here with my dad in July for four nights when we did the Alcatraz Challenge Swim. Although we expected something pretty crummy for the price we paid, we were pleasantly surprised. Staff is friendly, the place is clean as a whistle, and the rooms are spacious. Don't expect to feel pampered, but for travelers on a budget this is about perfect. One major down-side is the location. It takes at least 30 minutes to walk to Fisherman's Wharf, and downtown is a bus or taxi ride away. Still, I will remember the Cow Hollow Motor Inn as a critical part of a great trip to San Francisco.

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13053524E74B8ADF8FF9F06658204CAC

Nob Hill Hotel

Don't try and walk to the hotel from the Bart- especially with your suit cases! You will have to hike a few hills! The Cable car is great for a ride up from Union Square (just expensive $6). The Bed was very comfortable. Shower had little to no water pressure.

Nob Hill Hotel Don't try and walk to the hotel from the Bart- especially with your suit cases! You will have to hike a few hills! The Cable car is great for a ride up from Union Square (just expensive $6). The Bed was very comfortable. Shower had little to no water pressure.

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D3B3E6D2FB820E68037C00DE52EDDAB5

Superb for events

My company has chosen this site on several occasions for its most important customer event. Its a hub city so easy to reach, has 1,200 rooms, and is convenient to get to from the airport. The neighborhood around the hotel is safe (for a big city) and well patrolled, and there are a number of nice restaurant and entertainment options within walking distance. The event staff is second to none, very responsive and genuinely friendly, not 'hotel patronizing' like I've seen at many other properties. Its also a five minute walk to the George R Brown convention center, perfect for large events. Rooms are great here, incredibly comfortable beds and every amenity you'd expect for a first class hotel. Also stunning views of the Houston skyline and a nice variety of restaurants that are comparable to hotel pricing and very good food, the crab cakes at the hotel bar are outstanding!

Superb for events My company has chosen this site on several occasions for its most important customer event. Its a hub city so easy to reach, has 1,200 rooms, and is convenient to get to from the airport. The neighborhood around the hotel is safe (for a big city) and well patrolled, and there are a number of nice restaurant and entertainment options within walking distance. The event staff is second to none, very responsive and genuinely friendly, not 'hotel patronizing' like I've seen at many other properties. Its also a five minute walk to the George R Brown convention center, perfect for large events. Rooms are great here, incredibly comfortable beds and every amenity you'd expect for a first class hotel. Also stunning views of the Houston skyline and a nice variety of restaurants that are comparable to hotel pricing and very good food, the crab cakes at the hotel bar are outstanding!

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FA7C83523FD921968705FC91F23E21BB

BEST in El Paso

I recently stayed here for over a month. The staff are like no other in El Paso and I've stayed at many many hotels in El Paso. Angie and Eduardo at the front desk went above and beyond excellent customer service and the housekeeping staff was the best I've experienced in a long time. The "big guy" that manages this hotel runs it like a well oiled machine. I'll be back for sure next time I am in El Paso! LOVE this hotel!!!

BEST in El Paso I recently stayed here for over a month. The staff are like no other in El Paso and I've stayed at many many hotels in El Paso. Angie and Eduardo at the front desk went above and beyond excellent customer service and the housekeeping staff was the best I've experienced in a long time. The "big guy" that manages this hotel runs it like a well oiled machine. I'll be back for sure next time I am in El Paso! LOVE this hotel!!!

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096124AE35BCA029EE187DCFD416642D

Distrikt Hotel lives up to expectations

We stayed at the Distrikt Hotel on August 25th for 7 nights. Let me tell you, it lived up to our expectations 100%. Staff were always so friendly. As you would leave for the morning or evening you would always get a "have a great day/evening or see you later!" When returning back to the hotel you would always get a "welcome back" with a friendly smile. If you shared an elevator with staff they would always ask how you are doing, how you are enjoying your stay, do you like your room, what did you do last night, see any shows?. Every morning there would be coffee waiting by the desk and every afternoon there would be ice tea. The rooms were spacious and not small for New York standards by any means. We felt safe on the street outside the hotel. We are glad we chose Distrikt Hotel. I am hoping to come back again some day and if we do we will be staying here for sure. I have already recommended it to a few people and continue to do so. Nothing but good things at this hotel for sure.

Distrikt Hotel lives up to expectations We stayed at the Distrikt Hotel on August 25th for 7 nights. Let me tell you, it lived up to our expectations 100%. Staff were always so friendly. As you would leave for the morning or evening you would always get a "have a great day/evening or see you later!" When returning back to the hotel you would always get a "welcome back" with a friendly smile. If you shared an elevator with staff they would always ask how you are doing, how you are enjoying your stay, do you like your room, what did you do last night, see any shows?. Every morning there would be coffee waiting by the desk and every afternoon there would be ice tea. The rooms were spacious and not small for New York standards by any means. We felt safe on the street outside the hotel. We are glad we chose Distrikt Hotel. I am hoping to come back again some day and if we do we will be staying here for sure. I have already recommended it to a few people and continue to do so. Nothing but good things at this hotel for sure.

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F07E65381FF010A452D2DB9002B7A4D1

I simply loved this hotel

The hotel was magnificant. The staff was friendly and helpfull. I especially loved Sandra and Riza at the front desk.

I simply loved this hotel The hotel was magnificant. The staff was friendly and helpfull. I especially loved Sandra and Riza at the front desk.

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89633043E053AF7F2D77D34BD32038A1

Great time spent in a great hotel!!

We visited NYC as a family for special birthday celebrations. Oh boy it did not disappoint!! The hotel is a Grand Old Lady with lots of character and atmosphere. The service we required was excellent, our room was more than adequate (yes the air-con was a little noisy but didn't cause any problems.) We spent minimal time in the hotel as the main purpose of the visit was to see the city. The location was great, 10 minute walk to Time Square, Central Park and the Empire State Building, and 5 Minutes to Grand Central Station and The Rockefeller Centre, couldn't fault it. We didn't get to use the roof top bar as they have a dress code that is not mentioned anywhere. We definitely will be back, we love America and will use this hotel again. Thank-you NYC for helping us celebrate as a family XXXXXXX

Great time spent in a great hotel!! We visited NYC as a family for special birthday celebrations. Oh boy it did not disappoint!! The hotel is a Grand Old Lady with lots of character and atmosphere. The service we required was excellent, our room was more than adequate (yes the air-con was a little noisy but didn't cause any problems.) We spent minimal time in the hotel as the main purpose of the visit was to see the city. The location was great, 10 minute walk to Time Square, Central Park and the Empire State Building, and 5 Minutes to Grand Central Station and The Rockefeller Centre, couldn't fault it. We didn't get to use the roof top bar as they have a dress code that is not mentioned anywhere. We definitely will be back, we love America and will use this hotel again. Thank-you NYC for helping us celebrate as a family XXXXXXX

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CCF3145D37C68EAEA4E95398326B3A90

Prime Location for Business and Touring

Arrived early and our room was ready - we so appreciated that! Our 4th floor street-view room was small and drab (a little color would really help!) - bed was fine - bathroom was a bit worn, but functional. Nice shower. Excellent breakfast buffet (great coffee and lots to choose from). Large lobby with lots of seating and "world music" playing. Loved the lighting and huge sphere sculpture. Cable cars were right outside and the ringing of the bells was truly enjoyed! Street artists and drummers outside on Saturday afternoon - glad we didn't need a nap or have a headache! The sound was constant and quite loud, even with the windows closed. Concierge very helpful and so was the bell staff. Actually, all staff very friendly and helpful! Embarcadero area a great location - you can walk to so many restaurants, shopping, neighborhoods, attractions!

Prime Location for Business and Touring Arrived early and our room was ready - we so appreciated that! Our 4th floor street-view room was small and drab (a little color would really help!) - bed was fine - bathroom was a bit worn, but functional. Nice shower. Excellent breakfast buffet (great coffee and lots to choose from). Large lobby with lots of seating and "world music" playing. Loved the lighting and huge sphere sculpture. Cable cars were right outside and the ringing of the bells was truly enjoyed! Street artists and drummers outside on Saturday afternoon - glad we didn't need a nap or have a headache! The sound was constant and quite loud, even with the windows closed. Concierge very helpful and so was the bell staff. Actually, all staff very friendly and helpful! Embarcadero area a great location - you can walk to so many restaurants, shopping, neighborhoods, attractions!

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B8F3A763534B7FC83780FB0FE08ED5E4

Cozy little hotel with lots of extras

I have just returned from a 5 night stay at the Belleclaire and would happily return in the future :-) The construction work is limited to the reception area. I requested a quiet room with a renovated bathroom and was very pleased with the room I was given, it was on the small side for a queen room however it was immaculate, very modern, the bed was comfortable and I made good use of the wifi, the safe, the fridge, the corkscrew, the iPod dock, the hairdryer, the toiletries, the iron and even the umbrella! Kettles are available on request and apparently guests also have the use of a microwave and ice machine. I have stayed at larger hotels that have very few extras so I appreciated this from the Belleclaire. Personally, I didn't have too much of an issue with the air con unit although it might disturb a lighter sleeper. The location is fantastic, great for people watching with lots of options for nearby restaurants and shops and well away from the Downtown crowds around Times Square (but only a few stops away on the subway).

Cozy little hotel with lots of extras I have just returned from a 5 night stay at the Belleclaire and would happily return in the future :-) The construction work is limited to the reception area. I requested a quiet room with a renovated bathroom and was very pleased with the room I was given, it was on the small side for a queen room however it was immaculate, very modern, the bed was comfortable and I made good use of the wifi, the safe, the fridge, the corkscrew, the iPod dock, the hairdryer, the toiletries, the iron and even the umbrella! Kettles are available on request and apparently guests also have the use of a microwave and ice machine. I have stayed at larger hotels that have very few extras so I appreciated this from the Belleclaire. Personally, I didn't have too much of an issue with the air con unit although it might disturb a lighter sleeper. The location is fantastic, great for people watching with lots of options for nearby restaurants and shops and well away from the Downtown crowds around Times Square (but only a few stops away on the subway).

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CEB74BBA8420FCE6C6075FB6CE4E2DD2

Agree with Hell's Hotel!

The worst place I have ever stayed... Long lines checking in and out, rooms not ready, 20 minute wait for the elevator. The list goes on and on! Do NOT stay here unless you want to be put through hell!! Oh and the hall decor was dark and disturbing. Didnt dare to walk out alone!

Agree with Hell's Hotel! The worst place I have ever stayed... Long lines checking in and out, rooms not ready, 20 minute wait for the elevator. The list goes on and on! Do NOT stay here unless you want to be put through hell!! Oh and the hall decor was dark and disturbing. Didnt dare to walk out alone!

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FAC51ECF142F284DA86D3A2DB685B5CD

Good rate, walking distance to Seattle attractions

Great place, nice and clean and the staff is great. Surprisingly, there is a really great continental breakfast (I'm still dreaming about the french toast). Parking is $20/night...which sucks. Other than that the rooms are great and I'd definitely stay there again -- only a few blocks from the Space Needle, EMP, Seattle Center, etc. Free shuttle within a mile radius, really prompt so you don't need to pay parking at the hotel plus around downtown.

Good rate, walking distance to Seattle attractions Great place, nice and clean and the staff is great. Surprisingly, there is a really great continental breakfast (I'm still dreaming about the french toast). Parking is $20/night...which sucks. Other than that the rooms are great and I'd definitely stay there again -- only a few blocks from the Space Needle, EMP, Seattle Center, etc. Free shuttle within a mile radius, really prompt so you don't need to pay parking at the hotel plus around downtown.

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9F64ED7E2AE6C531B6F4FD817E39A3B7

trip to military grad

was not to happy about having to move one of the room in the early hour of the morning ac leaked water all over

trip to military grad was not to happy about having to move one of the room in the early hour of the morning ac leaked water all over

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8E89086F4AF66FAC6F788563DF975F83

Nice hotel, but nothing special

All the extra fees annoyed me. Fee for wifi, fee for parking, outrageous fees for the mini bar. Seriously, you'd pay the same price for one can of Coke that you would buy a 24 pack with. That is just unnecessary. We booked on Hotwire, so got a great deal. It was a convenient location, clean (which is key), and the service was very friendly. However, there was no TV guide in the rooms, or any local take out menus. Simple things, that would've helped out a lot. Overall we were pleased with our stay, but it could've been better. Had we paid more than what we did with Hotwire, we would've been unhappy.

Nice hotel, but nothing special All the extra fees annoyed me. Fee for wifi, fee for parking, outrageous fees for the mini bar. Seriously, you'd pay the same price for one can of Coke that you would buy a 24 pack with. That is just unnecessary. We booked on Hotwire, so got a great deal. It was a convenient location, clean (which is key), and the service was very friendly. However, there was no TV guide in the rooms, or any local take out menus. Simple things, that would've helped out a lot. Overall we were pleased with our stay, but it could've been better. Had we paid more than what we did with Hotwire, we would've been unhappy.

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409FFF8428170AD8FE286C02F27210A4

Great location

Stayed for two nights. Great location. Convenient to restaurant and theatre. Friendly staff. Plenty of outlets for the Blacberry, iPad, laptop, and other electronics. City view are excellent. Furniture was retro 1950's. The bathroom was modern with a walk-in shower.

Great location Stayed for two nights. Great location. Convenient to restaurant and theatre. Friendly staff. Plenty of outlets for the Blacberry, iPad, laptop, and other electronics. City view are excellent. Furniture was retro 1950's. The bathroom was modern with a walk-in shower.

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1E7C779FA025058C072046FBE48CB2CC

Great service!

What a great a service at that hotel but espacially from Domingo Martinez, the server at the restaurant. He mades sure every morning that we had a good day start with a smile and fun and mainly with an excellent service, He's the best!

Great service! What a great a service at that hotel but espacially from Domingo Martinez, the server at the restaurant. He mades sure every morning that we had a good day start with a smile and fun and mainly with an excellent service, He's the best!

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7F57AF77B8DB5D783F7516813439F531

Well Done Warwick!

Stayed at this hotel for 6 days having read a lot of reviews previously on here. From the outside the hotel looks just like the photos. very elegant to look at esp as you are surrounded by such large high buildings the first night we were given a twin bedded room with no view as they did not have a king sized available but promised us a nice room for the remainder of our stay- they werent wrong, we were over the moon to have been given a superb balcony room on the 23rd floor with its own patio area and the views were just amazing if a little scary! it was very hot when we stayed and the room was was always cool to return to after busy days sightseeing in wonderful New York. room was always clean and the bed was comfy. we didnt find the lifts a problem it was understandably busy around breakfast time. As already mentioned great location, to have really made it 100% faultless free wi-fi ....please! .we are on a three week holiday travelling and this is the only hotel that doesnt provide it for free. still worth a five stars from us. highly recommended.

Well Done Warwick! Stayed at this hotel for 6 days having read a lot of reviews previously on here. From the outside the hotel looks just like the photos. very elegant to look at esp as you are surrounded by such large high buildings the first night we were given a twin bedded room with no view as they did not have a king sized available but promised us a nice room for the remainder of our stay- they werent wrong, we were over the moon to have been given a superb balcony room on the 23rd floor with its own patio area and the views were just amazing if a little scary! it was very hot when we stayed and the room was was always cool to return to after busy days sightseeing in wonderful New York. room was always clean and the bed was comfy. we didnt find the lifts a problem it was understandably busy around breakfast time. As already mentioned great location, to have really made it 100% faultless free wi-fi ....please! .we are on a three week holiday travelling and this is the only hotel that doesnt provide it for free. still worth a five stars from us. highly recommended.

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0D8E4077590E911A4F06D95B3351537E

GREAT NIGHT!!!!

Great night stay! We checked in around 9:30, Steve was very friendly at the front desk! He had tips and tricks for future reservations. The room was clean and modern, the bed was SOO COMFY! The pool was open late, Steve offered us towels and mopped the hallway from all wet tracks! The breakfast was great! Everything was clean, staff was friendly, the area was not bad!! STAY HERE!!!!!

GREAT NIGHT!!!! Great night stay! We checked in around 9:30, Steve was very friendly at the front desk! He had tips and tricks for future reservations. The room was clean and modern, the bed was SOO COMFY! The pool was open late, Steve offered us towels and mopped the hallway from all wet tracks! The breakfast was great! Everything was clean, staff was friendly, the area was not bad!! STAY HERE!!!!!

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825F34682304094F34CD9C3361EBF43E

First Class Customer Service

I stayed at the Aloft Hotel in Harlem from 9/4 to 9/7. I had a great stay, and what made it unique and absolutely amazing was the front desk staff. What a group of first class individuals - great customer service is clearly their #1 priority and their PASSION. What a unique bunch of people that work there - and the two people who really stand out in my mind are Martha and Jeanie. They answered all of my questions / concerns during my stay there, and made it a joy to be in the lobby area. MY two friends who joined me on this business trip were also commenting about how great the customer service was there during our cab ride to La Guardia. I highly recommend this hotel - fantastic people, fantastic service, oh...and yes - the room was fantastic too.

First Class Customer Service I stayed at the Aloft Hotel in Harlem from 9/4 to 9/7. I had a great stay, and what made it unique and absolutely amazing was the front desk staff. What a group of first class individuals - great customer service is clearly their #1 priority and their PASSION. What a unique bunch of people that work there - and the two people who really stand out in my mind are Martha and Jeanie. They answered all of my questions / concerns during my stay there, and made it a joy to be in the lobby area. MY two friends who joined me on this business trip were also commenting about how great the customer service was there during our cab ride to La Guardia. I highly recommend this hotel - fantastic people, fantastic service, oh...and yes - the room was fantastic too.

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C6BB4A9936E77DDF8891CF36AFDD2707

VERY GOOD HOTEL

Stayed 4 nights in this hotel in March very good,will stay again next time in New York

VERY GOOD HOTEL Stayed 4 nights in this hotel in March very good,will stay again next time in New York

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C082DD4FF45D5DA1901BE8BB115C2159

A captive audience near the convention center

Let me start by saying that if you have a meeting at the convention center there is no other convenient option, however, this hotel could really use some improvements. The rooms are very basic with few amenities. Varied in terms of service and food quality. Clean but not immaculate. Just pretty average all around. The bed was comfortable and the sheets soft, but towels not soft. A BIG problem is SOUND - no sound proofing -- the unfortunate person in the next room must have had a very bad cold - which I was able to hear quite clearly Not the hotel's fault but the convention center (and Hotel) is so remote from downtown Chicago. BUT if you stay in one of the nicer hotels downtown, you will be far from convention center...

A captive audience near the convention center Let me start by saying that if you have a meeting at the convention center there is no other convenient option, however, this hotel could really use some improvements. The rooms are very basic with few amenities. Varied in terms of service and food quality. Clean but not immaculate. Just pretty average all around. The bed was comfortable and the sheets soft, but towels not soft. A BIG problem is SOUND - no sound proofing -- the unfortunate person in the next room must have had a very bad cold - which I was able to hear quite clearly Not the hotel's fault but the convention center (and Hotel) is so remote from downtown Chicago. BUT if you stay in one of the nicer hotels downtown, you will be far from convention center...

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5B11211287301FDEA19C96CF2D565082

The service was outstanding

My trip to The Four Seasons New York was beyond amazing. Every single person on the staff was phenomenal. Sergio, the bell hop, was absolutely amazing as well as the front office staff and Sam the hotel manager. We stayed in room 611, and that room was spectacular. I cannot say enough good things about my stay at the Four Seasons New York. If you want to capture the full experience when visiting New York you have to stay in the Four Seasons. Fantastic stay. Thank you for a great experience Four Seasons New York!

The service was outstanding My trip to The Four Seasons New York was beyond amazing. Every single person on the staff was phenomenal. Sergio, the bell hop, was absolutely amazing as well as the front office staff and Sam the hotel manager. We stayed in room 611, and that room was spectacular. I cannot say enough good things about my stay at the Four Seasons New York. If you want to capture the full experience when visiting New York you have to stay in the Four Seasons. Fantastic stay. Thank you for a great experience Four Seasons New York!

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60C4D041666C0C7AA0E519348D2E9DB2

A Must Stay at Hotel

I stayed here on 01June2012 for 1 night on my return from the middle east, as always speechless on the outstanding customer service. My stay was short but sweet, no words to describe on how much I enjoy staying at Trump SoHo. I've been coming here since they opened and will only stay here while in NYC.

A Must Stay at Hotel I stayed here on 01June2012 for 1 night on my return from the middle east, as always speechless on the outstanding customer service. My stay was short but sweet, no words to describe on how much I enjoy staying at Trump SoHo. I've been coming here since they opened and will only stay here while in NYC.

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AB907BCA5DE9EB5AE47BE25DB71BCFEA

I Had a great discount but even with out it I would come back in a heart beat

So... Long story short: great place to stay everything is near by (10 minutes walking to main attarctions or shopping), The room was great : bed soft, pillows heaven, bed sheets (WOW) it was small but het it is NYC. Also they have many ecofriendly programs going on: they offer us free wifi if we woud agree to have one day without cleaning the room, we said YES, also they change towels and sheets every three days unless you indicate otherwise, the products that are left in the room (from shampoo to coffee are great quality). I really loved this hotel and I am VERY hard to please ;) Hope it helps (by the way dont get you breakfast (or any meal) there, there are plenty of options near by that are delicious and far less expensive

I Had a great discount but even with out it I would come back in a heart beat So... Long story short: great place to stay everything is near by (10 minutes walking to main attarctions or shopping), The room was great : bed soft, pillows heaven, bed sheets (WOW) it was small but het it is NYC. Also they have many ecofriendly programs going on: they offer us free wifi if we woud agree to have one day without cleaning the room, we said YES, also they change towels and sheets every three days unless you indicate otherwise, the products that are left in the room (from shampoo to coffee are great quality). I really loved this hotel and I am VERY hard to please ;) Hope it helps (by the way dont get you breakfast (or any meal) there, there are plenty of options near by that are delicious and far less expensive

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29BC2A18643578D94AFD1EEE3EB1F4F0

Great Trip

Great time, kids and everyone one had a great time. Hotel was beautiful, service was amazing. Looking forward to another visit soon.

Great Trip Great time, kids and everyone one had a great time. Hotel was beautiful, service was amazing. Looking forward to another visit soon.

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4F822711A7D94FD108AE83685C2077AD

Always come "home" to the Hudson when visiting NYC!

Over the past 10 years, my son and I , have never been disappointed In our stays at the Hudson. This past April, our four night stay, was no exception and we look forward to future visits. Superb location at Columbus Circle near the southwest cornor of Central Park! Very accomadating, attentive and professional staff. Comfortable and well appointed rooms with great housekeeping response. When entering the Lobby you'll know that you are entering into a very unique hotel in NYC!. The Library on the main floor is my favorite public space to relax in before starting or ending one's day. During the current renovation I hope that not too much changes to this very one of a kind space. My friends, that I have recommended the Hudson to, have never been disappointed with their stays! With renovations currently in progress , I look forward to return visits as the Hudson enters the next phase of this wonderful, unique hotel in NYC, my home away from home where I feel most welcomed!

Always come "home" to the Hudson when visiting NYC! Over the past 10 years, my son and I , have never been disappointed In our stays at the Hudson. This past April, our four night stay, was no exception and we look forward to future visits. Superb location at Columbus Circle near the southwest cornor of Central Park! Very accomadating, attentive and professional staff. Comfortable and well appointed rooms with great housekeeping response. When entering the Lobby you'll know that you are entering into a very unique hotel in NYC!. The Library on the main floor is my favorite public space to relax in before starting or ending one's day. During the current renovation I hope that not too much changes to this very one of a kind space. My friends, that I have recommended the Hudson to, have never been disappointed with their stays! With renovations currently in progress , I look forward to return visits as the Hudson enters the next phase of this wonderful, unique hotel in NYC, my home away from home where I feel most welcomed!

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982DF982FC85D636150811A406F90F44

Admire vintage?

We spent six days in the Whitcomb. The building dates from the early twentieth century but the hotel has a shorter history. If you enjoy viewing elaborate ceilings, marble columns and decorative glasswork, you will admire the lobby. The rooms are not nearly as quaint, being furnished in hotel grade simple furniture. Cleanliness is evident everywhere including the elevators and the lobby. Staff personnel are very friendly and accommodating but beware that a long line is often found at check-in. One of the reasons for the long line may be the frequent foreign visitor tours that buses disgorge at curbside. Some of the rooms front on Market street and may be noisy so ask for a room in the rear. There is little reason to take a car into San Francisco as public transportation and taxis are readily available. The BART has a stop in the same block as the hotel. The Whitcomb is in an area that some people will call "seedy" which limits the amount of walking you might do at night. During the day we had no reluctance walking in the area although you might be gently approached for "any loose change". That's part of San Francisco. The Whitcomb is not overpriced. If you want luxury, there are several other hotels 5 to 6 blocks away costing hundreds more in price.

Admire vintage? We spent six days in the Whitcomb. The building dates from the early twentieth century but the hotel has a shorter history. If you enjoy viewing elaborate ceilings, marble columns and decorative glasswork, you will admire the lobby. The rooms are not nearly as quaint, being furnished in hotel grade simple furniture. Cleanliness is evident everywhere including the elevators and the lobby. Staff personnel are very friendly and accommodating but beware that a long line is often found at check-in. One of the reasons for the long line may be the frequent foreign visitor tours that buses disgorge at curbside. Some of the rooms front on Market street and may be noisy so ask for a room in the rear. There is little reason to take a car into San Francisco as public transportation and taxis are readily available. The BART has a stop in the same block as the hotel. The Whitcomb is in an area that some people will call "seedy" which limits the amount of walking you might do at night. During the day we had no reluctance walking in the area although you might be gently approached for "any loose change". That's part of San Francisco. The Whitcomb is not overpriced. If you want luxury, there are several other hotels 5 to 6 blocks away costing hundreds more in price.

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A2CD3E91F7E4F954FEA8012701FD3E3D

Another Fairmont 5* Amazing Experience

I am a Priority Club/Ambassador/Intercontinetal Person. Always will be. The exception is the wonderful hotels of the Fairmont group that has yet to disappoint. I have written a wonderful review for the amazing Fairmont in Vancouver, Boston and Washington DC and now....this true gem of a 'Super 5* luxe experience'. The hotel, itself, is stunning. If you love to have a drink in a beautiful setting, come down to the lobby and order a 'coupe de champagne' and enjoy the wonderful ambiance. The Two restaurants are tops for dinner, the 'Oyster Bar Schuckers' being more oak-room casual and just delicious. The main Restaurant, 'The Georgian', is one of the most beautiful in Seattle and one of the best for 'haute cusine'. The foie Gras served with a chutney of puree of apricot and cinnamon was incredible and the Duck in 5 spices was just as good, The breakfast in this same lovely dining room can't be beat and the servers, especially John at beakfast, were warm, 'on point' when you needed them and just an example of what I found in my experiences with the entire staff. FYI, Penny gave me one of the best massages that I've had in months and the spa employees and ambiance is just Superb We were upgraded to a jr Executive suite as we are "President Club Members' (you get free wifi and late checkout just for joining as a base level member), and it could not have been more lovely. Double doors between the bedroom and the sitting area. Amazing bed with fine, Egyptian linens and Goose down comforters. All the 5* ammenities you would expect were found in the room..and more. Lovely, sparkling bathroom with very nice samples and a sumptous tub. Clean? Every inch of this hotel just gleams. I can't go on how the combination of this lovely room and the warm but professional staff made this stay so perfect. I find this is true at most Fairmonts but this was the 'best' of the best. Prices are not outrageous for such a wonderful experience. Perhaps it is the history of this fine hotel combined with all these other factors. If you are looking to have a special visit to Seattle , this is the place.

Another Fairmont 5* Amazing Experience I am a Priority Club/Ambassador/Intercontinetal Person. Always will be. The exception is the wonderful hotels of the Fairmont group that has yet to disappoint. I have written a wonderful review for the amazing Fairmont in Vancouver, Boston and Washington DC and now....this true gem of a 'Super 5* luxe experience'. The hotel, itself, is stunning. If you love to have a drink in a beautiful setting, come down to the lobby and order a 'coupe de champagne' and enjoy the wonderful ambiance. The Two restaurants are tops for dinner, the 'Oyster Bar Schuckers' being more oak-room casual and just delicious. The main Restaurant, 'The Georgian', is one of the most beautiful in Seattle and one of the best for 'haute cusine'. The foie Gras served with a chutney of puree of apricot and cinnamon was incredible and the Duck in 5 spices was just as good, The breakfast in this same lovely dining room can't be beat and the servers, especially John at beakfast, were warm, 'on point' when you needed them and just an example of what I found in my experiences with the entire staff. FYI, Penny gave me one of the best massages that I've had in months and the spa employees and ambiance is just Superb We were upgraded to a jr Executive suite as we are "President Club Members' (you get free wifi and late checkout just for joining as a base level member), and it could not have been more lovely. Double doors between the bedroom and the sitting area. Amazing bed with fine, Egyptian linens and Goose down comforters. All the 5* ammenities you would expect were found in the room..and more. Lovely, sparkling bathroom with very nice samples and a sumptous tub. Clean? Every inch of this hotel just gleams. I can't go on how the combination of this lovely room and the warm but professional staff made this stay so perfect. I find this is true at most Fairmonts but this was the 'best' of the best. Prices are not outrageous for such a wonderful experience. Perhaps it is the history of this fine hotel combined with all these other factors. If you are looking to have a special visit to Seattle , this is the place.

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1CE725FADE859022021FFFF2476CBE5C

A very nice stay overall

This hotel is located in downtown Memphis only a few blocks from Beale Street, Blue City Cafe, The Peabody Hotel(which has the marching ducks at 5pm in the lobby) and restaurant The Rendezvous. If you are willing to walk a bit further, it is close to Gus's Fried Chicken and The National Civil Rights Museum. I really liked the open, airy lobby with modern furniture. They have free PC computers for those who do not have internet access and lots of pens in case you need to write something down. There are many areas in the lobby where you can sit and wait. They have a little cooler in the lobby with ice cream and snacks as well. There is wireless internet access in the rooms as well. One thing I particularly was grateful for the iHome docking station for iPhones or iPods because I did not bring my iPod charger, so that was helpful in charging my iPod. The valet service was excellent and I wish I could remember who the valet guy we had was that we liked so much. The rooms were very nice, the only pet peeves I had were that if people were outside in the halls and you were sleeping, you could hear them talking. I did not like the layout of the room. Since there were five of us in one room, (a suite) it was extremely tight. You walk in and to your left there is a sink and refrigerator and microwave, then a small loveseat which pulls out to a small bed, but the mattress and mattress pad were extremely thin, so even though the springs were not exactly poking into me, it was still old and tired, so not comfortable to sleep on at all. I was afraid the mattress would not hold my small frame because the mattress was so thin and was afraid the pull out bed would collapse with me in it. There were also two chairs and two small tables and a desk when the bed was folded up, but it was still crowded. Then walk two feet and there was a TV crammed between the part of the room separating the sleeping area from the work area. The beds were comfortable, as I did lounge on one a bit and then near the beds are the bathroom with a shower and toilet. The sink is outside of the bathroom. The breakfast was excellent, because they have something for everyone-a waffle making station, yogurty, muffins, eggs, sausage, warm oatmeal, instant oatmeal, cereal, juices, hard boiled eggs, instant hot chocolate, tea, etc. They also have a work out room. Their pool is strictly outdoor. Overall a pleasant stay which I enjoyed except for the pull out bed and the cramped quarters.

A very nice stay overall This hotel is located in downtown Memphis only a few blocks from Beale Street, Blue City Cafe, The Peabody Hotel(which has the marching ducks at 5pm in the lobby) and restaurant The Rendezvous. If you are willing to walk a bit further, it is close to Gus's Fried Chicken and The National Civil Rights Museum. I really liked the open, airy lobby with modern furniture. They have free PC computers for those who do not have internet access and lots of pens in case you need to write something down. There are many areas in the lobby where you can sit and wait. They have a little cooler in the lobby with ice cream and snacks as well. There is wireless internet access in the rooms as well. One thing I particularly was grateful for the iHome docking station for iPhones or iPods because I did not bring my iPod charger, so that was helpful in charging my iPod. The valet service was excellent and I wish I could remember who the valet guy we had was that we liked so much. The rooms were very nice, the only pet peeves I had were that if people were outside in the halls and you were sleeping, you could hear them talking. I did not like the layout of the room. Since there were five of us in one room, (a suite) it was extremely tight. You walk in and to your left there is a sink and refrigerator and microwave, then a small loveseat which pulls out to a small bed, but the mattress and mattress pad were extremely thin, so even though the springs were not exactly poking into me, it was still old and tired, so not comfortable to sleep on at all. I was afraid the mattress would not hold my small frame because the mattress was so thin and was afraid the pull out bed would collapse with me in it. There were also two chairs and two small tables and a desk when the bed was folded up, but it was still crowded. Then walk two feet and there was a TV crammed between the part of the room separating the sleeping area from the work area. The beds were comfortable, as I did lounge on one a bit and then near the beds are the bathroom with a shower and toilet. The sink is outside of the bathroom. The breakfast was excellent, because they have something for everyone-a waffle making station, yogurty, muffins, eggs, sausage, warm oatmeal, instant oatmeal, cereal, juices, hard boiled eggs, instant hot chocolate, tea, etc. They also have a work out room. Their pool is strictly outdoor. Overall a pleasant stay which I enjoyed except for the pull out bed and the cramped quarters.

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76966DBC6A67D3C5C91CCC7E35733340

Travelodge

Good location, close to Space Needle, But hotel oriented such a way that Needle not visible from room but from corridor. Old TV. Water pressure is poor. Construction nearby was noisy.

Travelodge Good location, close to Space Needle, But hotel oriented such a way that Needle not visible from room but from corridor. Old TV. Water pressure is poor. Construction nearby was noisy.

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8593D71A00CC2A861D175AA45FFBC8BF

Good Location but not great

I stayed at the Sheraton in Seattle recently so that I could attend a conference at the convention center. It was a good location and was right across the street from the convention center and that is why I selected this hotel. There appears to be many homeless people in Seattle so the hotel locks public rest rooms but they do not communicate this well to guests. So you need to obtain a pass code to enter the restroom near the bar in the lobby and the restroom near the restaurant. I think they could come up with a better system and perhaps communicate this better to guests. Just don’t be in a hurry and plan well in advance if you need to use the restroom! My room was comfortable although the carpet was not new. The bed was comfortable and the room was quite. The housekeeper however did not change my sheets any of the days and I was there for 4 days and spilled coffee on the sheets so it would have been nice to have clean sheets. I know that many hotels have a green options and I sometimes elect not to have my sheets changed, but I was not given this option and once they have been soiled, I prefer clean sheets. She also didn’t remove stale coffee cups. I suspect that the housekeeping staff have about 5 minutes to clean each room so it really is not their fault but this issue is more of an issue for management. Either training was lacking or the individual just had too many rooms to clean. Given the price, I just was not very impressed with my stay here. I have not stayed elsewhere in Seattle so I don’t know if things would be similar or better elsewhere.

Good Location but not great I stayed at the Sheraton in Seattle recently so that I could attend a conference at the convention center. It was a good location and was right across the street from the convention center and that is why I selected this hotel. There appears to be many homeless people in Seattle so the hotel locks public rest rooms but they do not communicate this well to guests. So you need to obtain a pass code to enter the restroom near the bar in the lobby and the restroom near the restaurant. I think they could come up with a better system and perhaps communicate this better to guests. Just don’t be in a hurry and plan well in advance if you need to use the restroom! My room was comfortable although the carpet was not new. The bed was comfortable and the room was quite. The housekeeper however did not change my sheets any of the days and I was there for 4 days and spilled coffee on the sheets so it would have been nice to have clean sheets. I know that many hotels have a green options and I sometimes elect not to have my sheets changed, but I was not given this option and once they have been soiled, I prefer clean sheets. She also didn’t remove stale coffee cups. I suspect that the housekeeping staff have about 5 minutes to clean each room so it really is not their fault but this issue is more of an issue for management. Either training was lacking or the individual just had too many rooms to clean. Given the price, I just was not very impressed with my stay here. I have not stayed elsewhere in Seattle so I don’t know if things would be similar or better elsewhere.

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1574C9F085CA16AE8D9F1D11E308F7AA

Ridiculous

When booking the hotel, they responded quickly with the confirmation number and information. We asked for a smoking room when we made the reservation, and asked for a standard king room. When we arrived, they had booked us in a non-smoking suite (upgrade? Sure, ok) except we had to pay the suite price, despite booking a standard room. In addition, they refused to relocate us to a smoking room, and were threatening and rude when we asked to be moved. Not being able to smoke in the hotel wasn't a big deal to us. The problem was that the staff behind the front desk refused to even CHECK the system. If this poor treatment of guests wasn't enough, thresholds between doors were bent and broken, the bathtub was a disgrace (the suite had a whirlpool tub. when you pressed the button to turn on the whirlpool IT FELL OUT OF THE SIDE OF THE TUB COVERED IN BLACK SLUDGE!!!), the white towels were stained (gross!) the door didn't shut properly, and worst of all, the staff was terribly rude and unwilling to help us find what we were looking for (inside the hotel or out). I've stayed at many hotels and despite its nice pictures, it was the worst consumer experience I've ever had. I would not recommend this hotel to anyone. Ever.

Ridiculous When booking the hotel, they responded quickly with the confirmation number and information. We asked for a smoking room when we made the reservation, and asked for a standard king room. When we arrived, they had booked us in a non-smoking suite (upgrade? Sure, ok) except we had to pay the suite price, despite booking a standard room. In addition, they refused to relocate us to a smoking room, and were threatening and rude when we asked to be moved. Not being able to smoke in the hotel wasn't a big deal to us. The problem was that the staff behind the front desk refused to even CHECK the system. If this poor treatment of guests wasn't enough, thresholds between doors were bent and broken, the bathtub was a disgrace (the suite had a whirlpool tub. when you pressed the button to turn on the whirlpool IT FELL OUT OF THE SIDE OF THE TUB COVERED IN BLACK SLUDGE!!!), the white towels were stained (gross!) the door didn't shut properly, and worst of all, the staff was terribly rude and unwilling to help us find what we were looking for (inside the hotel or out). I've stayed at many hotels and despite its nice pictures, it was the worst consumer experience I've ever had. I would not recommend this hotel to anyone. Ever.

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3642429309C0DAB341949430687167BD

Surprise Surprise !!!

I staid at the Super 8 Hobby Airport at the 20th of june for one night... With a Super 8 at the Airport i would usually not expect this much, but this one is different. The Rate is quite good with $52 a night for a 2 queen bed room. The Service and the Team there is very good and kind. I got a nice room in the back and could hear nothing from the interstate that runs right in front of the Hotel. The rooms and the whole hotel complex is extra clean. The rooms are large and there was really nothing to complain about. I totally enjoyed that Super 8 and i would stay there anytime again.

Surprise Surprise !!! I staid at the Super 8 Hobby Airport at the 20th of june for one night... With a Super 8 at the Airport i would usually not expect this much, but this one is different. The Rate is quite good with $52 a night for a 2 queen bed room. The Service and the Team there is very good and kind. I got a nice room in the back and could hear nothing from the interstate that runs right in front of the Hotel. The rooms and the whole hotel complex is extra clean. The rooms are large and there was really nothing to complain about. I totally enjoyed that Super 8 and i would stay there anytime again.

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9EE997DA618C6529C078C8E6F1D2ECB8

Expensive Room, Average Food, OK Waterpark

Rented a villa two bedroom suite for the five of us and the space was ample. Be aware that neither bedroom has a private bathroom or closets and the kitchenette has no sink and is very spartan with a small fridge. Soap and amenities are tiny so you might bring your own. The gas fireplace was a nice feature. Overall cost/value of the room was on the high side. The two restaurants have the same menu,the food is really average,and there are few healthy options.They must know their market.The cafe at the waterpark is mostly pizza and hotdogs and strangely did not even open until after 11:30 on Saturday. Get to the waterpark early and stake out a table because when the day pass people arrive it gets crowded pretty quickly. The park is fun for a day maybe but I think two days would get old pretty quick. It's not small but not really large either. The towels they provide are tiny so bring your own beach towels. All the staff were very friendly and helpful.

Expensive Room, Average Food, OK Waterpark Rented a villa two bedroom suite for the five of us and the space was ample. Be aware that neither bedroom has a private bathroom or closets and the kitchenette has no sink and is very spartan with a small fridge. Soap and amenities are tiny so you might bring your own. The gas fireplace was a nice feature. Overall cost/value of the room was on the high side. The two restaurants have the same menu,the food is really average,and there are few healthy options.They must know their market.The cafe at the waterpark is mostly pizza and hotdogs and strangely did not even open until after 11:30 on Saturday. Get to the waterpark early and stake out a table because when the day pass people arrive it gets crowded pretty quickly. The park is fun for a day maybe but I think two days would get old pretty quick. It's not small but not really large either. The towels they provide are tiny so bring your own beach towels. All the staff were very friendly and helpful.

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8714D8F62F865B026E58E30C17C5E1A6

No in-room internet

The hotel was pretty much as expected for downtown Chicago EXCEPT that they have a tiered internet access plan: none, $15/night, and $39/night. WHAT??? The front desk told me free wi-fi was available in the bar. I'm supposed to work on confidential business in a bar? Give me a break! This is price gouging, pure & simple--the Chicago Way. Suffice it to say I worked no overtime on this trip, but also could not read my email, check the news, or book travel. Additionally, the choice of TV stations was very limited, something I've noticed in Chicago. Comedy Central (Stewart & Colbert, anyone?) has not been available in the hotels where I've stayed, but there are at least 6 all-sports channels and probably 3 Fox News affiliates.

No in-room internet The hotel was pretty much as expected for downtown Chicago EXCEPT that they have a tiered internet access plan: none, $15/night, and $39/night. WHAT??? The front desk told me free wi-fi was available in the bar. I'm supposed to work on confidential business in a bar? Give me a break! This is price gouging, pure & simple--the Chicago Way. Suffice it to say I worked no overtime on this trip, but also could not read my email, check the news, or book travel. Additionally, the choice of TV stations was very limited, something I've noticed in Chicago. Comedy Central (Stewart & Colbert, anyone?) has not been available in the hotels where I've stayed, but there are at least 6 all-sports channels and probably 3 Fox News affiliates.

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690D26FC7644A7E273B4E35DCE4C906C

Me and my husband stayed here one night before getting a...

Me and my husband stayed here one night before getting a plane out pf charlotte. The shuttle device is very nice and location is great. As for the hotel..the bed was awful and the hairdryer didn't work. Will not stay here again.

Me and my husband stayed here one night before getting a... Me and my husband stayed here one night before getting a plane out pf charlotte. The shuttle device is very nice and location is great. As for the hotel..the bed was awful and the hairdryer didn't work. Will not stay here again.

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22A2A4ED837A587B6042DE97F7013780

Good service and great location

We stayed here for six nights on the recommendation of a friend and we were not disappointed. OK there are a few issues - there is no restaurant but no need to worry as you will never go hungry in San Francisco. Next door is the IHOP which does great breakfasts and accross the courtyard is Johnny Rockets Diner which dies great sandwiches and burgers. Our room was huge, not overly plush but clean with lots of storage space and a large bathroom. We had a very comfy bed too. All the staff were great but special mention must go to Andy the bellhop and Ron the concierge who helped us out with directions and places to eat. The hotel is right on Pier 39 and only a few minues from Pier 33 where you catch th eboat to Alcatraz.You can catch the F street car nearby which takes you into the centre on San Francisco for only $1.50. The location was great and provided a grat base from which to explore this wonderful and friendly city. Yes there are grander and swankier hotels in San Fran but you will be hard pushed to find one as good as this one at this price.

Good service and great location We stayed here for six nights on the recommendation of a friend and we were not disappointed. OK there are a few issues - there is no restaurant but no need to worry as you will never go hungry in San Francisco. Next door is the IHOP which does great breakfasts and accross the courtyard is Johnny Rockets Diner which dies great sandwiches and burgers. Our room was huge, not overly plush but clean with lots of storage space and a large bathroom. We had a very comfy bed too. All the staff were great but special mention must go to Andy the bellhop and Ron the concierge who helped us out with directions and places to eat. The hotel is right on Pier 39 and only a few minues from Pier 33 where you catch th eboat to Alcatraz.You can catch the F street car nearby which takes you into the centre on San Francisco for only $1.50. The location was great and provided a grat base from which to explore this wonderful and friendly city. Yes there are grander and swankier hotels in San Fran but you will be hard pushed to find one as good as this one at this price.

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06A659458EA502D8FB5619C72D4603A0

Perfect

I found this place from a friends recommendation in desperation as the hotel I previously booked had a broken air conditioner (it was 97f out). I called last minute and they had two rooms to pick from. I needed four nights so this was welcome news. As I walked up to the front door I had to second guess myself as it looked just like a normal SoHo brownstone. It is perfect. The best thing is not having to deal with a front desk- just helpful staff that magically appears from under the stairs - the incredible privacy and amazing comfort of being surrounded by early century antiques. The restaurant next door (right next door) serves comfort food (to your room if you wish) and of course just steps away are so many other great places. Wonderful location. Wi-Fi was fast. Room was cool intemp. Very clean. I can't wait to try another room. Maybe in the winter so I can use a fireplace.... Keep in mind that this is a little expensive and for the same price you could stay in a very nice hotel with all the usual services (bar, front desk, concierge etc)

Perfect I found this place from a friends recommendation in desperation as the hotel I previously booked had a broken air conditioner (it was 97f out). I called last minute and they had two rooms to pick from. I needed four nights so this was welcome news. As I walked up to the front door I had to second guess myself as it looked just like a normal SoHo brownstone. It is perfect. The best thing is not having to deal with a front desk- just helpful staff that magically appears from under the stairs - the incredible privacy and amazing comfort of being surrounded by early century antiques. The restaurant next door (right next door) serves comfort food (to your room if you wish) and of course just steps away are so many other great places. Wonderful location. Wi-Fi was fast. Room was cool intemp. Very clean. I can't wait to try another room. Maybe in the winter so I can use a fireplace.... Keep in mind that this is a little expensive and for the same price you could stay in a very nice hotel with all the usual services (bar, front desk, concierge etc)

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759AF817C5C1386A30C605123C18FAB6

A typical Residence Inn

If you read my other Residence Inn hotels,. this one falls right in line. A typical RI. Solid service, good included breakfast, room was spacious. Friendly check-in. Good bath products and bedding. Location was buried deep within an office park and the wireless internet in the bedroom was a bit weak/slow. Good price for a weekend night for a two bedroom and not too far from various Jacksonville places.

A typical Residence Inn If you read my other Residence Inn hotels,. this one falls right in line. A typical RI. Solid service, good included breakfast, room was spacious. Friendly check-in. Good bath products and bedding. Location was buried deep within an office park and the wireless internet in the bedroom was a bit weak/slow. Good price for a weekend night for a two bedroom and not too far from various Jacksonville places.

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4A318E3E653F2FE62BD2197C4D0F3A40

Terrible Experience, escorted out of hotel by Police!

We came up from Newport Coast CA to celebrate my cousins wedding up in the San Jose area. We got the "Presidential Suite" room 701 on a Friday and Saturday night. This room is large, and has a large living room area, obviously made for watching TV and socializing. First thing we noticed, is the poor drainage of the sinks in the bathroom. What respectable hotel that charges $2,000 per night for a room has drainage problems in their "flagship" hotel penthouse room? Second of all, 70% of the drinks in the mini-bar were EXPIRED! We saw Coca Cola products "Santa Pack 2010" Coca Cola products in the room. This is a health code violation, that we are reporting with documentation. Lastly, on Saturday night, after the wedding, we came up to the room with 6 of our cousins (Presidential Suite apparently has a limit of 8), who all were guests in the hotel (after all, our complete family had over 10 rooms in this hotel for these 2 days). We were watching TV, having normal conversation with one of our cousins also being pregnant, so obviously we weren't "parting". We even ordered room service, and the representative came into our room, and obviously just saw our family sitting on the couch, and served us our food. Apparently, a normal conversation between 6 of our family members was too loud for our neighbors, who started pounding on the adjacent joint wall door. Continually pounding, and calling the "security", we had the security come up to the room and basically ask everyone to leave, from a room we paid $2,000 for, and were using the room as it was paid for, not being loud. Apparently, the manage "Romel" sp? didn't like the way we were talking to him, so instead of giving us a warning (which after the first knock everyone left except me and my wife), he simply called the San Jose PD and had us kicked out of our room, that we paid $2,000 for, and kicked us on the streets at 4 AM. Romel and management referred to us as "your type of people" and used many other racial slurs. This was extremely embarrassing, and completely confusing on how they would treat hotel guests in this manner. We tried to reach out to "Bonnie Best" who is the manager, as well as the owners of this "Valencia Group", but no response despite numerous promises. We are taking other avenues to resolves this situation, and we will keep everyone posted on all the boards. Thanks for listening.

Terrible Experience, escorted out of hotel by Police! We came up from Newport Coast CA to celebrate my cousins wedding up in the San Jose area. We got the "Presidential Suite" room 701 on a Friday and Saturday night. This room is large, and has a large living room area, obviously made for watching TV and socializing. First thing we noticed, is the poor drainage of the sinks in the bathroom. What respectable hotel that charges $2,000 per night for a room has drainage problems in their "flagship" hotel penthouse room? Second of all, 70% of the drinks in the mini-bar were EXPIRED! We saw Coca Cola products "Santa Pack 2010" Coca Cola products in the room. This is a health code violation, that we are reporting with documentation. Lastly, on Saturday night, after the wedding, we came up to the room with 6 of our cousins (Presidential Suite apparently has a limit of 8), who all were guests in the hotel (after all, our complete family had over 10 rooms in this hotel for these 2 days). We were watching TV, having normal conversation with one of our cousins also being pregnant, so obviously we weren't "parting". We even ordered room service, and the representative came into our room, and obviously just saw our family sitting on the couch, and served us our food. Apparently, a normal conversation between 6 of our family members was too loud for our neighbors, who started pounding on the adjacent joint wall door. Continually pounding, and calling the "security", we had the security come up to the room and basically ask everyone to leave, from a room we paid $2,000 for, and were using the room as it was paid for, not being loud. Apparently, the manage "Romel" sp? didn't like the way we were talking to him, so instead of giving us a warning (which after the first knock everyone left except me and my wife), he simply called the San Jose PD and had us kicked out of our room, that we paid $2,000 for, and kicked us on the streets at 4 AM. Romel and management referred to us as "your type of people" and used many other racial slurs. This was extremely embarrassing, and completely confusing on how they would treat hotel guests in this manner. We tried to reach out to "Bonnie Best" who is the manager, as well as the owners of this "Valencia Group", but no response despite numerous promises. We are taking other avenues to resolves this situation, and we will keep everyone posted on all the boards. Thanks for listening.

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33CE215E8C36C895B80ADAFC3FD8C498

Great stay at the Wingate !

So many factors about the stay! Great price. Breakfast was Super. Location ideal for the purpose of stay. Clean, very friendly & Secure.

Great stay at the Wingate ! So many factors about the stay! Great price. Breakfast was Super. Location ideal for the purpose of stay. Clean, very friendly & Secure.

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CDA2990004E4B70DE33B83B557A04F08

Staying on hotel grounds

When we were planning our trip back out west and on the coast, I wanted to go to the beach. Never before had we been to San Diego and someone had mentioned the beaches there. Well, we searched for beaches and this is what we find. We did not realize that the harbor is where it is all at. The hotel says they are family-friendly. And yes they are. But Mission Beach, not so much. It is more of a town for college students and parties. There are kids smoking pot and getting drunk and stumbling around. If you are with kids, staying on hotel grounds will keep you 'family-friendly' but stepping off onto more public property can get a little wild. Now, on the hotel we had an ocean view room. The room was wonderful. We stocked up on food at the local grocer and stored it in our fridge and counter space to eat. There were not many good local restaurants within walking distance. You have to get in your car and drive a little ways. The room was very plush. Every night we got a kick out of watching the weather on KUSI. At night, we enjoyed watching the sun set over the horizon and beyond the ocean as local surfers remained out on their boards. Our room had the perfect view for the sun set. As for the pool, I enjoyed laying out tanning and swimming with the service. The first day by the pool our waitress was VERY wonderful. She always made sure you were taken care of and remained all day long. Everytime we would come down she would be there for what we wanted. The second day, a different guy was no so wonderful. He didn't even light all the tiki torches that night. And finally, the beach. In all the pictures online, the Pacific Terrace shows a beautiful beach with wonderful sand. In reality when we went, it was covered in nasty seaweed all the way up the beach pretty much. Piles and piles of seaweed with flies lined the beach. Getting in the water meant bracing for the slimy seaweed to wrap around your body. So much for me wanting my beach. I think I'll take the pool. If I had it all to do over again I would move to the Harbor with nice restaurants and views. And next time, I think I'd stay at the Marriot. When we walked to view it, since we had considered it, it was beautiful. The pools lit up at night. They had an outdoor bar. They had FIVE outdoor fire pits with plush seating around. That is how we should have done it.

Staying on hotel grounds When we were planning our trip back out west and on the coast, I wanted to go to the beach. Never before had we been to San Diego and someone had mentioned the beaches there. Well, we searched for beaches and this is what we find. We did not realize that the harbor is where it is all at. The hotel says they are family-friendly. And yes they are. But Mission Beach, not so much. It is more of a town for college students and parties. There are kids smoking pot and getting drunk and stumbling around. If you are with kids, staying on hotel grounds will keep you 'family-friendly' but stepping off onto more public property can get a little wild. Now, on the hotel we had an ocean view room. The room was wonderful. We stocked up on food at the local grocer and stored it in our fridge and counter space to eat. There were not many good local restaurants within walking distance. You have to get in your car and drive a little ways. The room was very plush. Every night we got a kick out of watching the weather on KUSI. At night, we enjoyed watching the sun set over the horizon and beyond the ocean as local surfers remained out on their boards. Our room had the perfect view for the sun set. As for the pool, I enjoyed laying out tanning and swimming with the service. The first day by the pool our waitress was VERY wonderful. She always made sure you were taken care of and remained all day long. Everytime we would come down she would be there for what we wanted. The second day, a different guy was no so wonderful. He didn't even light all the tiki torches that night. And finally, the beach. In all the pictures online, the Pacific Terrace shows a beautiful beach with wonderful sand. In reality when we went, it was covered in nasty seaweed all the way up the beach pretty much. Piles and piles of seaweed with flies lined the beach. Getting in the water meant bracing for the slimy seaweed to wrap around your body. So much for me wanting my beach. I think I'll take the pool. If I had it all to do over again I would move to the Harbor with nice restaurants and views. And next time, I think I'd stay at the Marriot. When we walked to view it, since we had considered it, it was beautiful. The pools lit up at night. They had an outdoor bar. They had FIVE outdoor fire pits with plush seating around. That is how we should have done it.

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962551C9075DDF41015E6AE1D67ADADA

strongly recommend!

If you are going to PHX convention center for show, this is your best and economic place to go. Good room, comfortable bed, kind people, walking distance to the convention center, and free shuttle to sky harbor airport. Strongly recommend! recommended by CHINA visiters.

strongly recommend! If you are going to PHX convention center for show, this is your best and economic place to go. Good room, comfortable bed, kind people, walking distance to the convention center, and free shuttle to sky harbor airport. Strongly recommend! recommended by CHINA visiters.

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16DC126A1C2F7DEB72F99CC3CA262176

Fabulous water park for kids

We spent two nights here before Thanksgiving. My kids (8 & 10) and their cousins (11 & 12) spent an entire day at the pool. We had planned to swim for a short time in the morning and then go to Sea World but they kids all voted to stay at the JW pool. The pool was empty so we had the slides, lazy river and pool all to ourselves. The pools are heated - not exactly warm but warm enough that even the adults all floated in the river and tried all the slides. We used a cabana for the day and ordered lunch to the cabana from the poolside cafe. Later we made gingerbread men and houses at the kids club (expensive but fun enough) and played soccer in the large field between the pool and the hotel. Didn't use the Spa. Ate room service twice. One time the order was all wrong and they fixed it and gave it to us all free. I wish we had a hotel like this close to home - we would be there all the time.

Fabulous water park for kids We spent two nights here before Thanksgiving. My kids (8 & 10) and their cousins (11 & 12) spent an entire day at the pool. We had planned to swim for a short time in the morning and then go to Sea World but they kids all voted to stay at the JW pool. The pool was empty so we had the slides, lazy river and pool all to ourselves. The pools are heated - not exactly warm but warm enough that even the adults all floated in the river and tried all the slides. We used a cabana for the day and ordered lunch to the cabana from the poolside cafe. Later we made gingerbread men and houses at the kids club (expensive but fun enough) and played soccer in the large field between the pool and the hotel. Didn't use the Spa. Ate room service twice. One time the order was all wrong and they fixed it and gave it to us all free. I wish we had a hotel like this close to home - we would be there all the time.

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89BC6AFF99BFDC2E1AA453165B59C844

Great place

We got a great rate on a premium room, which was huge by NYC standards with a King bed, sleeper sofa, 2 full baths and a kitchenette with fridge, sink and coffeemaker. Staff was friendly and helpful. The ACE train entrance at 35th and 8th is at the end of the street. Lighting at the bed was inadequate and the 2 zone heating system seemed to only have one zone working, so one half of the room was cool, the other warm. Would definitely recommend.

Great place We got a great rate on a premium room, which was huge by NYC standards with a King bed, sleeper sofa, 2 full baths and a kitchenette with fridge, sink and coffeemaker. Staff was friendly and helpful. The ACE train entrance at 35th and 8th is at the end of the street. Lighting at the bed was inadequate and the 2 zone heating system seemed to only have one zone working, so one half of the room was cool, the other warm. Would definitely recommend.

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18F2D7642556B4A8E71BC6CAB2AEBCE1

Doubletree in Name Only

I travel constantly for business and rarely take time to write reviews but this hotel is so disappointing for a Doubletree, I feel the need to vent. I've stayed here several times and each time I come away with the same lacklustre impression. Here's some thoughts: 1) As others have mentioned it is extremely out dated, the carpet and decor are vintage 80s, and not in a good way. 2) Bartender at the lobby bar is the most unfriendly bartender I've ever met. 3) Don't eat the sushi! It was terrible! Edamame was browning and completely disgusting. Nothing seems fresh, very surprised I didn't get sick. 4) The iron in the room leaked terribly and the ironing board looked like it was 30 years old. Gross. On the plus side: 1) The rooms are big 2) Room service breakfast was actually pretty good 3) It's close to the airport. 4) The Doubletree cookies are delicious Overall, I would expect this from a Marriott which tend to be either great or in desperate need of an update. I have always had great luck with other Doubletree properties, they are clean, modern, and comfortable--just not this one. It falls very far short of the mark. There are lots of options in San Jose--avoid this one!

Doubletree in Name Only I travel constantly for business and rarely take time to write reviews but this hotel is so disappointing for a Doubletree, I feel the need to vent. I've stayed here several times and each time I come away with the same lacklustre impression. Here's some thoughts: 1) As others have mentioned it is extremely out dated, the carpet and decor are vintage 80s, and not in a good way. 2) Bartender at the lobby bar is the most unfriendly bartender I've ever met. 3) Don't eat the sushi! It was terrible! Edamame was browning and completely disgusting. Nothing seems fresh, very surprised I didn't get sick. 4) The iron in the room leaked terribly and the ironing board looked like it was 30 years old. Gross. On the plus side: 1) The rooms are big 2) Room service breakfast was actually pretty good 3) It's close to the airport. 4) The Doubletree cookies are delicious Overall, I would expect this from a Marriott which tend to be either great or in desperate need of an update. I have always had great luck with other Doubletree properties, they are clean, modern, and comfortable--just not this one. It falls very far short of the mark. There are lots of options in San Jose--avoid this one!

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AED28C8DF845F14A25313FF9B92D89CB

Great hotel - perfect location!!! Excellent staff!!!

A hidden gem of a hotel! Central for Times Square and 5th Avenue. From the moment we arrived we recieved 1st class service. How nice it is to be acknowledged by name each time you enter the lobby. Our room (#66) was a perfect size - plenty of room for the shopping etc.and very peaceful considering how close you are to Times Square! The decor is very tasteful and the bed was super comfortable. Added bonus of having the turn down service each night and being given information about the following days weather. The staff were very attentive and nothing was a problem to them - why can't all hotels be like this? Patrick is an assett to this hotel. We received a bottle of bubbly in our room for our return on the first evening and thoroughly enjoyed it - thanks Highly recommend this hotel We will be back!

Great hotel - perfect location!!! Excellent staff!!! A hidden gem of a hotel! Central for Times Square and 5th Avenue. From the moment we arrived we recieved 1st class service. How nice it is to be acknowledged by name each time you enter the lobby. Our room (#66) was a perfect size - plenty of room for the shopping etc.and very peaceful considering how close you are to Times Square! The decor is very tasteful and the bed was super comfortable. Added bonus of having the turn down service each night and being given information about the following days weather. The staff were very attentive and nothing was a problem to them - why can't all hotels be like this? Patrick is an assett to this hotel. We received a bottle of bubbly in our room for our return on the first evening and thoroughly enjoyed it - thanks Highly recommend this hotel We will be back!

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B7BF59419846A9A7FA24F83E636B7E3B

great location

My husband, daughter and son have just returned from a 5 day trip to New york. the hotel is in a great location for all the sights, easy walking distance to Time Square, Empire Sate Building, Broadway shows etc. The hotel was clean updated. Our double room was a little on the small side, but perfectly adequate. Not much time spent in our rooms. Our daughter and son's twin room was huge with 2 double bed and walk in shower. But with a awful view. The staff were pleasent and extremly helpful. even sorting out our online check-in and printing our boarding passes out for us.Would reccommend this hotel. Can't say enough about New York. WOW!!!!

great location My husband, daughter and son have just returned from a 5 day trip to New york. the hotel is in a great location for all the sights, easy walking distance to Time Square, Empire Sate Building, Broadway shows etc. The hotel was clean updated. Our double room was a little on the small side, but perfectly adequate. Not much time spent in our rooms. Our daughter and son's twin room was huge with 2 double bed and walk in shower. But with a awful view. The staff were pleasent and extremly helpful. even sorting out our online check-in and printing our boarding passes out for us.Would reccommend this hotel. Can't say enough about New York. WOW!!!!

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B9491EBF56EA7884B7BB3DB16DC61E98

Beautiful Hotel In Great Downtown Setting

We really enjoyed our stay at this beautiful property. The rooms, furniture, bed, lobby, etc. were absolutely beautiful and immaculate. The only problem I had was paying $28/nite for parking (they only have valet). Dog friendly!

Beautiful Hotel In Great Downtown Setting We really enjoyed our stay at this beautiful property. The rooms, furniture, bed, lobby, etc. were absolutely beautiful and immaculate. The only problem I had was paying $28/nite for parking (they only have valet). Dog friendly!

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6632D05A7B288924B13A9E3DDE4B10D9

My hotel of choice!

I travel to NYC 3 or 4 times a month and this is always by hotel of choice. Nice rooms. Great location. Good Price. Staff is awesome, Carolyn at the front desk is one of my favorite people in the world!!! Make this your next hotel choice in NYC, you won't regret it.

My hotel of choice! I travel to NYC 3 or 4 times a month and this is always by hotel of choice. Nice rooms. Great location. Good Price. Staff is awesome, Carolyn at the front desk is one of my favorite people in the world!!! Make this your next hotel choice in NYC, you won't regret it.

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327AE9862B5BA741089DC0C9C9332A0A

Central and comfortable

Really spacious and comfortable room and great airconditioning (need in June/July). Terrific location for Times Square and Central park and especially for MOMA! Ask for a view. I was fortunate to have access to the newly moved Executive Club which was very pleasant for breakfast and other times.

Central and comfortable Really spacious and comfortable room and great airconditioning (need in June/July). Terrific location for Times Square and Central park and especially for MOMA! Ask for a view. I was fortunate to have access to the newly moved Executive Club which was very pleasant for breakfast and other times.

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9414415D1B44B1336ABE9A38407662F1

"Great stay for an extended family!"

Honestly, the only complaint I have is that the beds could have been a bit more comfortable. Staff were friendly and accommodating, the rooms were spacious and clean, and the fact that you got two separate bedrooms (1 K and 2 Q) and 2 baths divided by a living room and kitchenette for the price of a hotel room was great! Pool was clean and warm, hot tub hot and inviting, and breakfast a great value (free!). Definitely a do-over!!

"Great stay for an extended family!" Honestly, the only complaint I have is that the beds could have been a bit more comfortable. Staff were friendly and accommodating, the rooms were spacious and clean, and the fact that you got two separate bedrooms (1 K and 2 Q) and 2 baths divided by a living room and kitchenette for the price of a hotel room was great! Pool was clean and warm, hot tub hot and inviting, and breakfast a great value (free!). Definitely a do-over!!

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75EDB17D59B419431C4E93E3CEF6DEDB

Decent rooms, Questionable Customer service

I brought a group of College Students on a business trip and we stayed at the Wingate. While the hotel itself is in pretty good condition, there were numerous problems with housekeeping and the front desk staff. Our first night there, the rooms were not cleaned by housekeeping. When I approached the young lady at the front desk about the situation that evening, she seemed rather frustrated because housekeeping had left for the day. She even seemed bothered with us asking for towels, too busy on talking the phone I suppose. I could tell that it wasn't hotel business because she was speaking in Spanish and I'm somewhat fluent in the language. The next morning when I explained the situation to the lady who had checked us in the previous night, she stated the problem may have occurred because of our very late arrival. However, I called the hotel twice to notify them of this situation and we were in our rooms well before housekeeping started knocking on doors. Sounds to me as if someone may have neglected indicating that our rooms were occupied in the system. When housekeeping was eventually called to service my room, all the housekeeper did was make the bed and left - nothing else. A student complained the next night that a lipstick stain on her pillow which she requested be changed was simply flipped over onto the other side. That is simply beyond ridiculous. The pillowcase should've been changed. Besides this, other problems noticed by students were the front desk staff having continuous personal conversations on the phone, staff always on the computer in the business center, and the staff was eating much of the breakfast that is supposed to be for guests. While I didn't witness this personally, I have never known students to exaggerate about something like that. I emailed the hotel manager to contact me about 'issues' we were having but she never responded or called me. While some of the hotel staff were friendly, as a Management Professor, I strongly believe that more professionalism and customer service training is needed. That being said, given the problems with housekeeping, I'm not so sure I would recommend this hotel to anyone who is particular about cleanliness. As for service and professionalism, I've seen better at a Days Inn and I don't even stay at those anymore! I expected better at a Wyndam property.

Decent rooms, Questionable Customer service I brought a group of College Students on a business trip and we stayed at the Wingate. While the hotel itself is in pretty good condition, there were numerous problems with housekeeping and the front desk staff. Our first night there, the rooms were not cleaned by housekeeping. When I approached the young lady at the front desk about the situation that evening, she seemed rather frustrated because housekeeping had left for the day. She even seemed bothered with us asking for towels, too busy on talking the phone I suppose. I could tell that it wasn't hotel business because she was speaking in Spanish and I'm somewhat fluent in the language. The next morning when I explained the situation to the lady who had checked us in the previous night, she stated the problem may have occurred because of our very late arrival. However, I called the hotel twice to notify them of this situation and we were in our rooms well before housekeeping started knocking on doors. Sounds to me as if someone may have neglected indicating that our rooms were occupied in the system. When housekeeping was eventually called to service my room, all the housekeeper did was make the bed and left - nothing else. A student complained the next night that a lipstick stain on her pillow which she requested be changed was simply flipped over onto the other side. That is simply beyond ridiculous. The pillowcase should've been changed. Besides this, other problems noticed by students were the front desk staff having continuous personal conversations on the phone, staff always on the computer in the business center, and the staff was eating much of the breakfast that is supposed to be for guests. While I didn't witness this personally, I have never known students to exaggerate about something like that. I emailed the hotel manager to contact me about 'issues' we were having but she never responded or called me. While some of the hotel staff were friendly, as a Management Professor, I strongly believe that more professionalism and customer service training is needed. That being said, given the problems with housekeeping, I'm not so sure I would recommend this hotel to anyone who is particular about cleanliness. As for service and professionalism, I've seen better at a Days Inn and I don't even stay at those anymore! I expected better at a Wyndam property.

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6BE87D6DB6AE15E3A9567A4514E917ED

Newly renovated, close to airport

We stayed one night in order to catch an early flight. The lobby and rooms have been recently renovated and in very good condition. Since our flight left at 6 AM I asked if they would pick me up at Hertz the night before and take us to the airport in the AM so we would have one less then to do so early in the morning. They were very kind and quickly said they would.

Newly renovated, close to airport We stayed one night in order to catch an early flight. The lobby and rooms have been recently renovated and in very good condition. Since our flight left at 6 AM I asked if they would pick me up at Hertz the night before and take us to the airport in the AM so we would have one less then to do so early in the morning. They were very kind and quickly said they would.

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DA2736450AF6C63A560E012B303655A7

Ahhhh........

A great get away place. Stayed three days with friends on the Pier, what a wonderful place. The only view is the ocean and the only sounds are crashing waves to lull you to sleep. The staff is busy, busy taking care of everyones needs. GREAT PEOPLE! So impressed with this place we're headed back for lobster season. Everything is in walking distance so you get lots of exercise and great food and drinks too.

Ahhhh........ A great get away place. Stayed three days with friends on the Pier, what a wonderful place. The only view is the ocean and the only sounds are crashing waves to lull you to sleep. The staff is busy, busy taking care of everyones needs. GREAT PEOPLE! So impressed with this place we're headed back for lobster season. Everything is in walking distance so you get lots of exercise and great food and drinks too.

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0FB648EC59D4C6DD651E296AE12ACAA5

Fantastic Location, Caring Staff, & Modernized Sheraton

Stayed two nights at this lovely property in the newer, updated North Tower in a junior suite. Clean and spacious room with small living area and a sliding door to the bedroom, stocked with Sheraton amenities, and a breathtaking view of Boston and the Charles River (& Fenway to the very left!). The Club lounge (for floors 26-29 i believe) is large, stocked with drinks and coffee all the time and offers a delightful breakfast and yummy snacks in the afternoon. This is a very modernized Sheraton (South probably to be updated too) with a large busy lobby, a Starbucks, and a fun bar (SideBar) and restaurant with escalators to lead you to the Hynes Convention Center and adjacent Prudential Center too. While it is known as a large business/conference hotel (NCAA Lacrosse Teams here for the finals), the staff is what sets this large Sheraton apart into feeling like a boutique hotel giving 1st class service and smiles. Jennifer the Front Office Manager is not only polite and poise, but she made sure to take care of me during my stay with ample surprises along the way. Justin Lee, front office supervisor, was more than friendly and helpful and checked me in and out and was down to earth and professional. The lovely Ellen and Amy at the Concierge were so sweet, informative, and delightful throughout my whole stay. Ellen never hesitated to ask what else she could do for a 1st timer to Boston like me. No wonder she wears the gold keys! Again, this staff and all the rest I encountered make this property charm beyond measures, in addition to the great rooms and FANTASTIC location- (prudential is literally the back of the hotel), Newbury St. is 3 minutes away, Fenway Park was a cool 10 minute walk, and many sites a short walk (15 minutes) away such as the library, Trinity church, Boston Commons, etc. Remember, Boston is a very small town feel and you truly walk anywhere so don't think 'further' attractions are much further from the hotel, they're really not.

Fantastic Location, Caring Staff, & Modernized Sheraton Stayed two nights at this lovely property in the newer, updated North Tower in a junior suite. Clean and spacious room with small living area and a sliding door to the bedroom, stocked with Sheraton amenities, and a breathtaking view of Boston and the Charles River (& Fenway to the very left!). The Club lounge (for floors 26-29 i believe) is large, stocked with drinks and coffee all the time and offers a delightful breakfast and yummy snacks in the afternoon. This is a very modernized Sheraton (South probably to be updated too) with a large busy lobby, a Starbucks, and a fun bar (SideBar) and restaurant with escalators to lead you to the Hynes Convention Center and adjacent Prudential Center too. While it is known as a large business/conference hotel (NCAA Lacrosse Teams here for the finals), the staff is what sets this large Sheraton apart into feeling like a boutique hotel giving 1st class service and smiles. Jennifer the Front Office Manager is not only polite and poise, but she made sure to take care of me during my stay with ample surprises along the way. Justin Lee, front office supervisor, was more than friendly and helpful and checked me in and out and was down to earth and professional. The lovely Ellen and Amy at the Concierge were so sweet, informative, and delightful throughout my whole stay. Ellen never hesitated to ask what else she could do for a 1st timer to Boston like me. No wonder she wears the gold keys! Again, this staff and all the rest I encountered make this property charm beyond measures, in addition to the great rooms and FANTASTIC location- (prudential is literally the back of the hotel), Newbury St. is 3 minutes away, Fenway Park was a cool 10 minute walk, and many sites a short walk (15 minutes) away such as the library, Trinity church, Boston Commons, etc. Remember, Boston is a very small town feel and you truly walk anywhere so don't think 'further' attractions are much further from the hotel, they're really not.

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5D565544A35997C685340E2A14E9E07B

Very friendly front desk clerk

I would like to say that I will be back to visit the Hampton Inn & Suites on Beale Street in Memphis TN. The front desk clerk was very helpful I think her name is Rashunda???? I am so sorry if I got the young lady's name wrong but I know it began with a "R". I book my room through book-it and I had some problems with the room I book but she helped me out and I really appreciate it. The other staff was very friendly as well and I liked the fact of the safety cautions the hotel had.......each guest had to have their room key to get on the elevator and get into the hotel. I will be back to visit in September for me and my husband's anniversary. Thank you Hampton Inn & Suites!!!!!

Very friendly front desk clerk I would like to say that I will be back to visit the Hampton Inn & Suites on Beale Street in Memphis TN. The front desk clerk was very helpful I think her name is Rashunda???? I am so sorry if I got the young lady's name wrong but I know it began with a "R". I book my room through book-it and I had some problems with the room I book but she helped me out and I really appreciate it. The other staff was very friendly as well and I liked the fact of the safety cautions the hotel had.......each guest had to have their room key to get on the elevator and get into the hotel. I will be back to visit in September for me and my husband's anniversary. Thank you Hampton Inn & Suites!!!!!

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D04307B69FDEC3F4E873578DFFFF7B0F

Great hotel, Great location

treated the Wife here to a night out, very impressed, Hotel staff very helpful, Rooms were great, only complaint was they assigned me a Handicap room, in the future they should hold these for folks that might need them. Outside bar a little pricey even for NYC but can't beat the location- right across from the 9/11 memorial. I would recommend staying here if you want a Great Hotel away from the busy tourism crown of midtown or time square. Plus you can walk up to the river front from here and get a nice Jog in. Thanks W Staff.

Great hotel, Great location treated the Wife here to a night out, very impressed, Hotel staff very helpful, Rooms were great, only complaint was they assigned me a Handicap room, in the future they should hold these for folks that might need them. Outside bar a little pricey even for NYC but can't beat the location- right across from the 9/11 memorial. I would recommend staying here if you want a Great Hotel away from the busy tourism crown of midtown or time square. Plus you can walk up to the river front from here and get a nice Jog in. Thanks W Staff.

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CFB63FB4EDE79313BA943DFABF7040BE

Good location but mediocre hotel

The best attribute of this Sheraton Hotel is its location. It is an easy walk to Fisherman's Wharf and all that is available there. This is a definite advantage as you can park your call at the hotel and never worry about parking. The hotel itself is nothing great, and the layout is very confusing. Your room can be pretty far from the hotel lobby with many twist and turns, as the hotel itself takes up an entire block. There is only a small take out cafe for breakfast, but there are some great restaurants in the area for breakfast. I want to mention the Hollywood Cafe on 530 North Point St. as a fantastic place for breakfast and it is just a few blocks from the Sheraton. The rooms in the hotel are fine, plenty of room and it was clean, but the hotel itself just feels a bit worn and the layout is just a mess.

Good location but mediocre hotel The best attribute of this Sheraton Hotel is its location. It is an easy walk to Fisherman's Wharf and all that is available there. This is a definite advantage as you can park your call at the hotel and never worry about parking. The hotel itself is nothing great, and the layout is very confusing. Your room can be pretty far from the hotel lobby with many twist and turns, as the hotel itself takes up an entire block. There is only a small take out cafe for breakfast, but there are some great restaurants in the area for breakfast. I want to mention the Hollywood Cafe on 530 North Point St. as a fantastic place for breakfast and it is just a few blocks from the Sheraton. The rooms in the hotel are fine, plenty of room and it was clean, but the hotel itself just feels a bit worn and the layout is just a mess.

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64DCE2B7BB826A8B755E3A3BA0C75EDC

great location, noisy, dark room with view of a brick wall.

The hotel was in a great location and staff friendly, especially Matthew. I was staying with my husband and 16year old son (and paid for 3 adults). We were given a small dark corner room with a view of a brick wall. We requested a change of room and was offered another corner room with a slightly better view of a brick wall and fire exit, this did however have slightly more light. The only other room offered had one queen bed and a pull out sofa bed (which we had been told are very uncomfortable). With little choice we accepted the 2nd corner room and tried to make the most of our 4 night break. However we were woken at midnight from the noise in the next room which was due to an adjoining door, we could hear everything from that room, talking, laughing etc. The second night we had to bang on the wall for them to be quiet so that we could get some sleep. The beds were quite comfortable but sleep quality due to noise was poor. I did mention this to the Virgin rep whose answer was to speak to reception. Bathroom was also very cold in the mornings. Overall the hotel is adequate if you do not have high expectations and rooms are clean enough. Breakfast is sufficient but they do run out of certain food if you are a little late down. Free coffee is good. Food at Brendans was good, didn't think food at Playwright Irish Bar was that good even with 20% discount.

great location, noisy, dark room with view of a brick wall. The hotel was in a great location and staff friendly, especially Matthew. I was staying with my husband and 16year old son (and paid for 3 adults). We were given a small dark corner room with a view of a brick wall. We requested a change of room and was offered another corner room with a slightly better view of a brick wall and fire exit, this did however have slightly more light. The only other room offered had one queen bed and a pull out sofa bed (which we had been told are very uncomfortable). With little choice we accepted the 2nd corner room and tried to make the most of our 4 night break. However we were woken at midnight from the noise in the next room which was due to an adjoining door, we could hear everything from that room, talking, laughing etc. The second night we had to bang on the wall for them to be quiet so that we could get some sleep. The beds were quite comfortable but sleep quality due to noise was poor. I did mention this to the Virgin rep whose answer was to speak to reception. Bathroom was also very cold in the mornings. Overall the hotel is adequate if you do not have high expectations and rooms are clean enough. Breakfast is sufficient but they do run out of certain food if you are a little late down. Free coffee is good. Food at Brendans was good, didn't think food at Playwright Irish Bar was that good even with 20% discount.

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15504CFABB5C60C41D2796CE693F81AE

Comfortable...with a wanna be boutique vibe.

I have no complaints about the property. Location was good, staff was friendly, the rooms were clean and comfortable, close by parking lot, free wireless(huge bonus) and provided easy access to a small cafe and convenience store on the main floor. I got in late and left early so I don't know if they offer in room dining. I had a room on the street and it stayed relatively quiet in the busy morning hours. It is an old property, which is definitely not a disadvantage, but some of the upgrade attempts left a very odd ambiance. It felt like it didn't know if it was wanted to be a modern boutique property with a mediocre paint job or just be itself as an economical, service oriented property. Again, none of that perspective took away from the actual stay itself.

Comfortable...with a wanna be boutique vibe. I have no complaints about the property. Location was good, staff was friendly, the rooms were clean and comfortable, close by parking lot, free wireless(huge bonus) and provided easy access to a small cafe and convenience store on the main floor. I got in late and left early so I don't know if they offer in room dining. I had a room on the street and it stayed relatively quiet in the busy morning hours. It is an old property, which is definitely not a disadvantage, but some of the upgrade attempts left a very odd ambiance. It felt like it didn't know if it was wanted to be a modern boutique property with a mediocre paint job or just be itself as an economical, service oriented property. Again, none of that perspective took away from the actual stay itself.

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4BE205BD98E5E198DA629B083DC7EB1E

Disappointing Hotel

I was very disappointed with my stay. There were two specific reasons for the low rating. The first was the bathtub. The drain in the shower was ripped out of the tub and was laying on the surface of the tub. The tub had peeling paint everywhere as well. It felt and looked fairly dirty as well. I notified the front desk upon checkout of this issue. Hopefully they have fixed it. The second reason is that I was attending a conference at the hotel and had to be at a session at 8am. I had requested a wake up call for 6:45 am via the hotel's wake up call system. My wake up call didn't happen until 7:54am. Fortunately, the hotel has a policy where they will give you points/or reimburse you if the wake up call does not work. If the hotel had to establish this policy, it may be time for them to overall their entire wake up service system with a more reliable technology. The location of the hotel is in the heart of Times Square - for many travelling families and business people, who enjoy Times Square - this location is probably ideal for you. When looking for hotels in NYC, please beware before booking here.

Disappointing Hotel I was very disappointed with my stay. There were two specific reasons for the low rating. The first was the bathtub. The drain in the shower was ripped out of the tub and was laying on the surface of the tub. The tub had peeling paint everywhere as well. It felt and looked fairly dirty as well. I notified the front desk upon checkout of this issue. Hopefully they have fixed it. The second reason is that I was attending a conference at the hotel and had to be at a session at 8am. I had requested a wake up call for 6:45 am via the hotel's wake up call system. My wake up call didn't happen until 7:54am. Fortunately, the hotel has a policy where they will give you points/or reimburse you if the wake up call does not work. If the hotel had to establish this policy, it may be time for them to overall their entire wake up service system with a more reliable technology. The location of the hotel is in the heart of Times Square - for many travelling families and business people, who enjoy Times Square - this location is probably ideal for you. When looking for hotels in NYC, please beware before booking here.

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621FC493FB33E4CAB52BB5680C9130EE

AWESOME

A GREAT place to stay. Close to everything. Staff VERY helpful and friendly. Even hailed a cab for us when we left. Room was large, and comfortable. FULL kitchen and even a washer and dryer in bedroom. Bus line and "L" close.

AWESOME A GREAT place to stay. Close to everything. Staff VERY helpful and friendly. Even hailed a cab for us when we left. Room was large, and comfortable. FULL kitchen and even a washer and dryer in bedroom. Bus line and "L" close.

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0B2158E2F77ED177D5669CC562B7EC99

WORST HOTEL EXPERIENCE WE HAVE EVER HAD!!

Staying at the hotel was by far the WORST experience ever. EXTREMELY rude and unprofessional staff and service. This was my first stay at this hotel. I went with friends along with many different schools for a tournament and we all decided to stay here. BAD IDEA. First of all, the hotel cancelled our reservation for no apparent reason, and on top of it when we wanted a new room, they charged us double the price and did not accommodate us at all. I was speaking with the front desk employee, Mario, who said that there is nothing they can do and that it is cancelled. I began CALMLY explaining to him what happened and how the hotel cancelled our reservation last minute and we really needed a room. The manager, Steven, RUDELY interrupted me while I was talking and threatened to kick us all out if we continue "disrespecting" his employees. He also added that there were cameras and he will call the cops. This shocked me and my friends because we were just discussing our issue and for no apparent reason, Mario and Steven went off on us. Everyone else also complained that they had issues with them throughout their whole stay. I really wish I recorded this because it was the worst service I have ever experienced in my life. Throughout our stay, they continuously went around the hotel, knocked on people's doors, and began kicking them out over every little thing. They made ridiculous excuses. When my friends and I were on the balcony talking, Mario held the flashlight on us and threatened us to go back to our rooms or we will be evicted. At this point, we were VERY shocked and angry because we felt like we were in jail. We had no privacy AT ALL. They didn't allow anyone to do anything at the hotel. I, along with the other 100 or so people who stayed at the hotel, were EXTREMELY disappointed with their disgusting attitude and unprofessional service. We STRONGLY believe they were discriminating on all of us. That is the only reason I can come up with. There is absolutely no reason why we, nor anyone else, should ever be treated that way. Especially since we all paid and are the customers. This definitely draws people away. I still cannot stress enough how horrible of an experience this was. Our check in was at 4 and we were not able to have a room and check in until around 9-10 pm that night. I will NEVER go back to this hotel and I strongly don't advise anyone else to, unless they don't mind being disrespected, threatened, and yelled at their whole stay. TERRIBLE!!

WORST HOTEL EXPERIENCE WE HAVE EVER HAD!! Staying at the hotel was by far the WORST experience ever. EXTREMELY rude and unprofessional staff and service. This was my first stay at this hotel. I went with friends along with many different schools for a tournament and we all decided to stay here. BAD IDEA. First of all, the hotel cancelled our reservation for no apparent reason, and on top of it when we wanted a new room, they charged us double the price and did not accommodate us at all. I was speaking with the front desk employee, Mario, who said that there is nothing they can do and that it is cancelled. I began CALMLY explaining to him what happened and how the hotel cancelled our reservation last minute and we really needed a room. The manager, Steven, RUDELY interrupted me while I was talking and threatened to kick us all out if we continue "disrespecting" his employees. He also added that there were cameras and he will call the cops. This shocked me and my friends because we were just discussing our issue and for no apparent reason, Mario and Steven went off on us. Everyone else also complained that they had issues with them throughout their whole stay. I really wish I recorded this because it was the worst service I have ever experienced in my life. Throughout our stay, they continuously went around the hotel, knocked on people's doors, and began kicking them out over every little thing. They made ridiculous excuses. When my friends and I were on the balcony talking, Mario held the flashlight on us and threatened us to go back to our rooms or we will be evicted. At this point, we were VERY shocked and angry because we felt like we were in jail. We had no privacy AT ALL. They didn't allow anyone to do anything at the hotel. I, along with the other 100 or so people who stayed at the hotel, were EXTREMELY disappointed with their disgusting attitude and unprofessional service. We STRONGLY believe they were discriminating on all of us. That is the only reason I can come up with. There is absolutely no reason why we, nor anyone else, should ever be treated that way. Especially since we all paid and are the customers. This definitely draws people away. I still cannot stress enough how horrible of an experience this was. Our check in was at 4 and we were not able to have a room and check in until around 9-10 pm that night. I will NEVER go back to this hotel and I strongly don't advise anyone else to, unless they don't mind being disrespected, threatened, and yelled at their whole stay. TERRIBLE!!

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82C59F553E01BEE0092D15C47B243BC3

Five star "star" of Baltimore that makes healing a wonderful experience

I just had surgery at Johns Hopkins Hospital so I decided to stay at this hotel since it was outpatient surgery. What a right decision I made. This hotel is magnificent. Walking into the lobby made me feel so happy as I was greeted by multiple staff and cared for and pampered in every way. When I was driven up after the surgery, multiple staff immediately came to assist me to my room. The rooms are large, magnificent and extremely well appointed. There is even a television built into the bathroom mirror!!! The linens are wonderful and the hotel just gives a wonderful feel good experience. Housekeeping has been brought to a new level in this hotel. I received at least 3 calls from housekeeping in that they understood I was recovering from surgery and wanted to know if there was anything they could do to make me more comfortable in my room. The spa at this hotel is amazing with a jacuzzi that has a lounge chair in it. My husband and I are planning to return to this hotel for a relaxing vacation but it certainly made my recovery accelerated to be in such a wonderful surrounding. Five star cheers for this hotel and its amazing staff!!!!!

Five star "star" of Baltimore that makes healing a wonderful experience I just had surgery at Johns Hopkins Hospital so I decided to stay at this hotel since it was outpatient surgery. What a right decision I made. This hotel is magnificent. Walking into the lobby made me feel so happy as I was greeted by multiple staff and cared for and pampered in every way. When I was driven up after the surgery, multiple staff immediately came to assist me to my room. The rooms are large, magnificent and extremely well appointed. There is even a television built into the bathroom mirror!!! The linens are wonderful and the hotel just gives a wonderful feel good experience. Housekeeping has been brought to a new level in this hotel. I received at least 3 calls from housekeeping in that they understood I was recovering from surgery and wanted to know if there was anything they could do to make me more comfortable in my room. The spa at this hotel is amazing with a jacuzzi that has a lounge chair in it. My husband and I are planning to return to this hotel for a relaxing vacation but it certainly made my recovery accelerated to be in such a wonderful surrounding. Five star cheers for this hotel and its amazing staff!!!!!

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76129D4525A8A1F7E9F6E58DD15B01F7

Nice overnight stay

We travel frequently and had an overnight in Philly and a visit at the Philadelphia Museum of Art on Sunday. We really enjoyed the proximity to good restaurants and other attractions. Had a kitchenette in our room which was convenient for a breakfast of bagels and fruit that we brought along. It would have been nice if there was a dishtowel and a couple more wine glasses but overall, we liked the facilities and the service at the front desk.

Nice overnight stay We travel frequently and had an overnight in Philly and a visit at the Philadelphia Museum of Art on Sunday. We really enjoyed the proximity to good restaurants and other attractions. Had a kitchenette in our room which was convenient for a breakfast of bagels and fruit that we brought along. It would have been nice if there was a dishtowel and a couple more wine glasses but overall, we liked the facilities and the service at the front desk.

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E59E0FDE4BA809AB3B711B9C5F097FCC

Great Place

Our stay here was great. We had two rooms which were very nice. The hotel's location was very convenient for us and FREE parking that was a big plus as most of the hotels that we checked on we would have to pay every day to park ($22 a day and more). The hotel staff were really nice, especially at the Front Desk. They were awesome and so very helpful with anything and everything that we asked about regarding our stay, room needs and sightseeing suggestions...very informative. I also saw this with other guests as I went through the lobby. It was our first time in San Diego and we had lots of questions...especially on directions. We ate breakfasts at the hotel restaurant and also had dinner there one evening. The restaurant staff were very accommodating to our needs. We all enjoyed our breakfasts and dinners very much. I would recommend this hotel. It was great for us and our needs. Hope that you will like it too.

Great Place Our stay here was great. We had two rooms which were very nice. The hotel's location was very convenient for us and FREE parking that was a big plus as most of the hotels that we checked on we would have to pay every day to park ($22 a day and more). The hotel staff were really nice, especially at the Front Desk. They were awesome and so very helpful with anything and everything that we asked about regarding our stay, room needs and sightseeing suggestions...very informative. I also saw this with other guests as I went through the lobby. It was our first time in San Diego and we had lots of questions...especially on directions. We ate breakfasts at the hotel restaurant and also had dinner there one evening. The restaurant staff were very accommodating to our needs. We all enjoyed our breakfasts and dinners very much. I would recommend this hotel. It was great for us and our needs. Hope that you will like it too.

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DAEEFC9F8DA91019CF8BAC9CD395741D

Excellent Front Desk Service

Decent Hotel, but the front desk service was very pleasant. Especially Ashley and Jesse, thanks for making my stay a good one.

Excellent Front Desk Service Decent Hotel, but the front desk service was very pleasant. Especially Ashley and Jesse, thanks for making my stay a good one.

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B3563896D4B92F25507150611662CBFE

Teriffic Value!!

Convenient, central shopping location, (on the Powell/Hyde cable line) feather comforter beds, candy jar, flat screen TV, rubber ducky, pillow menu, free cookies and coffee in the lobby, responsive professional staff-- all add up to a GREAT SF visit. The hotel restaurant was great for breakfast and their eggs benedict was much better than the one next door at the Sears Restaurant. If you prefer smaller, local boutique hotelswith character --this is the one for SF. Rooms are european size (small) but in good condition. Elevators are smallish but faster than they look! So close to Bart, (4-5 blocks uphill) just pay the $8.10 fare to/from the airport and save $$. Bart terminates in the international terminal with shuttles to other SFO terminals.

Teriffic Value!! Convenient, central shopping location, (on the Powell/Hyde cable line) feather comforter beds, candy jar, flat screen TV, rubber ducky, pillow menu, free cookies and coffee in the lobby, responsive professional staff-- all add up to a GREAT SF visit. The hotel restaurant was great for breakfast and their eggs benedict was much better than the one next door at the Sears Restaurant. If you prefer smaller, local boutique hotelswith character --this is the one for SF. Rooms are european size (small) but in good condition. Elevators are smallish but faster than they look! So close to Bart, (4-5 blocks uphill) just pay the $8.10 fare to/from the airport and save $$. Bart terminates in the international terminal with shuttles to other SFO terminals.

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38683B69236467554094FD2DBC762B76

Save your money & find another hotel

My wife and I have never stayed in a smaller room. The personnel are very pleasant and knowledgeable, and our sleep was great. However, there was insufficient room to store our 2 suit cases. We could hear the next room toilet being flushed, and the bathroom door which is mostly opuque glass allows for little privacy and allows the light to shine into the bedroom during the night. There is no service elevator, so during our stay, over 50% of the elevator rides were accompanied by laundry bins, ladders, room service, etc. Both the restaurant, Perennial Virant and the JR Parker served good food and alcoholic drinks, and I would like to especially, commend our waiter, Brian.

Save your money & find another hotel My wife and I have never stayed in a smaller room. The personnel are very pleasant and knowledgeable, and our sleep was great. However, there was insufficient room to store our 2 suit cases. We could hear the next room toilet being flushed, and the bathroom door which is mostly opuque glass allows for little privacy and allows the light to shine into the bedroom during the night. There is no service elevator, so during our stay, over 50% of the elevator rides were accompanied by laundry bins, ladders, room service, etc. Both the restaurant, Perennial Virant and the JR Parker served good food and alcoholic drinks, and I would like to especially, commend our waiter, Brian.

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E12D0BA1C242223A59724D73A258C436

Graduation Trip

Very nice Hotel, short distance to the Marine Corps Recruiting Depot, Airport and Interstate 5 & 8. Nice restaurants, very easy to get to. Rooms very nice, parking was a pain in the butt, but not bad..

Graduation Trip Very nice Hotel, short distance to the Marine Corps Recruiting Depot, Airport and Interstate 5 & 8. Nice restaurants, very easy to get to. Rooms very nice, parking was a pain in the butt, but not bad..

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C357A96B1B07FF5BAF4FD1E25C3E9C33

This ship has sailed. Don't. Stay. Here.

We were given three nights stay here as part of our honeymoon present, so I feel bad to sound ungrateful. But, people need to know that this place needs to be given a miss!! Bellhops are very clearly working for an expected tip....they always ask you if you need their help, rather than just be helpful. This to me means an unspoken question of, "I'll help, but you'll need to pay, sir!" The staff at the registration desk were very cold and seemed to have an attitude. Not nice at all at check-in here, when you expected old school hospitality. The room itself was a disaster; I'm sorry. Our first room didn't have hot water. Yes, you are reading correctly; at this supposedly swanky hotel we were checked into a room with no hot water. After speaking to the manager, he admitted that they knew this room had problems but thought it would be ok. Really? Why not check it before putting guests in this room. So after our first night without hot water we were put in a second floor suite (to apologize for the disaster room, we got 'upgraded' to a suite....). This suite as I mentioned on the second floor, had the view of....well, a/c units. If I had paid for a suite and was given this, I would have made a huge stink. So,obviously we were given the suite they can't sell. I was tired dealing with the manager...so we shut up and stayed out of the hotel mostly. A pity.... We were also given club access as part of our 'apology'... One sound....: eeeew! We were there once, for 10 minutes. This is a luxury hotel????? The room itself had very low light, so even with all the lights on (oddly placed) within the room, it was still poor light. The toilet runs...every 4 minutes the bowels refills. Super irritating. We ordered two wine glasses and a wine bottle for a bottle of wine we bought; we had to phone twice for the glasses to come; then the waitress informed us that they have no wine openers. What a lie!!! The night before, our family had wine and room service delivered for us and that bottle of wine they bought got delivered with a wine opener! The Wi-fi came at a charge. I don't understand how people can still charge for Wi-fi when it's so common, and inexpensive overall. Should be complimentary, especially at a luxury hotel. We did love the Aveda bathroom products... I guess that brings me to the next thought which is that this hotel is for old, stuffy people or Euro trash. It doesn't claim to be trendy or fun, and it isn't. Its stuffy or semi-functional because of where it lies geographically. It does claim to evoke a sense of history and timeless grandeur. If you like that great, there is a place in everyone's life for all that. Not for us though. I was aging x2 every day I stayed in the hotel. The Cafe Promenade served delicious food, for the price it is expected. We had a 100$ voucher to spend there, so we were kinda forced to eat there. Service again, was stuffy and not very friendly. The only great thing is, the situation. It's close to the underground. It's close to all the sites. Overall, we would look at staying elsewhere on my next visit. There surely has to be a better experience that combines luxury with a little fun, and life in DC.

This ship has sailed. Don't. Stay. Here. We were given three nights stay here as part of our honeymoon present, so I feel bad to sound ungrateful. But, people need to know that this place needs to be given a miss!! Bellhops are very clearly working for an expected tip....they always ask you if you need their help, rather than just be helpful. This to me means an unspoken question of, "I'll help, but you'll need to pay, sir!" The staff at the registration desk were very cold and seemed to have an attitude. Not nice at all at check-in here, when you expected old school hospitality. The room itself was a disaster; I'm sorry. Our first room didn't have hot water. Yes, you are reading correctly; at this supposedly swanky hotel we were checked into a room with no hot water. After speaking to the manager, he admitted that they knew this room had problems but thought it would be ok. Really? Why not check it before putting guests in this room. So after our first night without hot water we were put in a second floor suite (to apologize for the disaster room, we got 'upgraded' to a suite....). This suite as I mentioned on the second floor, had the view of....well, a/c units. If I had paid for a suite and was given this, I would have made a huge stink. So,obviously we were given the suite they can't sell. I was tired dealing with the manager...so we shut up and stayed out of the hotel mostly. A pity.... We were also given club access as part of our 'apology'... One sound....: eeeew! We were there once, for 10 minutes. This is a luxury hotel????? The room itself had very low light, so even with all the lights on (oddly placed) within the room, it was still poor light. The toilet runs...every 4 minutes the bowels refills. Super irritating. We ordered two wine glasses and a wine bottle for a bottle of wine we bought; we had to phone twice for the glasses to come; then the waitress informed us that they have no wine openers. What a lie!!! The night before, our family had wine and room service delivered for us and that bottle of wine they bought got delivered with a wine opener! The Wi-fi came at a charge. I don't understand how people can still charge for Wi-fi when it's so common, and inexpensive overall. Should be complimentary, especially at a luxury hotel. We did love the Aveda bathroom products... I guess that brings me to the next thought which is that this hotel is for old, stuffy people or Euro trash. It doesn't claim to be trendy or fun, and it isn't. Its stuffy or semi-functional because of where it lies geographically. It does claim to evoke a sense of history and timeless grandeur. If you like that great, there is a place in everyone's life for all that. Not for us though. I was aging x2 every day I stayed in the hotel. The Cafe Promenade served delicious food, for the price it is expected. We had a 100$ voucher to spend there, so we were kinda forced to eat there. Service again, was stuffy and not very friendly. The only great thing is, the situation. It's close to the underground. It's close to all the sites. Overall, we would look at staying elsewhere on my next visit. There surely has to be a better experience that combines luxury with a little fun, and life in DC.

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94D6B7A0280134A7B806F8BD95AEF394

Good Hotel By the Airport

Our stay was great..service was wonderful. It did take a while to get our food in the bar area of the hotel. We were there from a Tues through a Sunday. The elevator was shut down from Wed till we left by our room..it did make it a little difficult to load the vehicle up. I would recommend this hotel.

Good Hotel By the Airport Our stay was great..service was wonderful. It did take a while to get our food in the bar area of the hotel. We were there from a Tues through a Sunday. The elevator was shut down from Wed till we left by our room..it did make it a little difficult to load the vehicle up. I would recommend this hotel.

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0A3185960FEF9E96DD4B4AE0EF7FF9AF

Nice hotel in a great part of New York city

This hotel is ideally located in one of the best neighborhoods of New York. The staff were friendly and helpful. However, it seemed like they were so busy that perhaps the hotel is under-staffed. The room had a nice view and was comfortable and clean. But I wouldn't quite give it five stars. It's a great hotel but not quite as grand as its 5 star reputation. I would stay here again, though, definitely. Had a good stay.

Nice hotel in a great part of New York city This hotel is ideally located in one of the best neighborhoods of New York. The staff were friendly and helpful. However, it seemed like they were so busy that perhaps the hotel is under-staffed. The room had a nice view and was comfortable and clean. But I wouldn't quite give it five stars. It's a great hotel but not quite as grand as its 5 star reputation. I would stay here again, though, definitely. Had a good stay.

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F19A832F4F37D41B639867A51F774E1D

Good Hotel, Good Restaurant, Issue with Green Policy

We've stayed in Westin's around the continent and we've yet to find a real problem with any Westin. The Westin Hotel, Georgetown is a good hotel with quality service. The Restaurant is top notch (see other review) and my wife and I gladly had drinks, dinner and dessert with no hesitation. The rooms are clean and there were no issues with housekeeping. We had a problem with the air conditioning. I think, and I could be wrong, but because of the policy in this hotel of not being able to open the windows, with the fact that their green policy shuts down the AC when not in the room, this can lead to a mustiness in the room. Add to fact that when they clean the bathrooms and then leave, you get humidity trapped in the room. We did have to change rooms because of the mustiness. The second room was better, but I had to leave the room key in the electricity activator to keep the mustiness at bay. All things considered though, the hotel was worth the cost, conveniently located, and provided for a good vantage point for exploring the city. We drove in, and it was not difficult to reach the hotel.

Good Hotel, Good Restaurant, Issue with Green Policy We've stayed in Westin's around the continent and we've yet to find a real problem with any Westin. The Westin Hotel, Georgetown is a good hotel with quality service. The Restaurant is top notch (see other review) and my wife and I gladly had drinks, dinner and dessert with no hesitation. The rooms are clean and there were no issues with housekeeping. We had a problem with the air conditioning. I think, and I could be wrong, but because of the policy in this hotel of not being able to open the windows, with the fact that their green policy shuts down the AC when not in the room, this can lead to a mustiness in the room. Add to fact that when they clean the bathrooms and then leave, you get humidity trapped in the room. We did have to change rooms because of the mustiness. The second room was better, but I had to leave the room key in the electricity activator to keep the mustiness at bay. All things considered though, the hotel was worth the cost, conveniently located, and provided for a good vantage point for exploring the city. We drove in, and it was not difficult to reach the hotel.

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E041B8D977D8D74C3DBC3902DF758F2C

Basic hotel, no frills

Check-in was somewhat chaotic as they were renovating the lobby area and construction work was going on at the front desk. Nevertheless, the receptionist was helpful and friendly. Junior Suite Room was located on the 7th floor. Spacious with 3 different rooms and far enough from the noisy street. The room was clean and the décor was fairly basic and slightly old - sufficient but nothing very glamorous. Minibar was empty as often seems to be the case. Amenities were standard with no frills (e.g. no bathrobe or slippers). Nevertheless, the room served its function well. The hotel restaurant is ordinary and I didn’t have time to try the breakfast. The hotel bar is small but freshly renovated with a great bartender. It seems that at least the lobby level of the hotel is undergoing renovations at the moment. All in all, a fairly good price to quality value and location.

Basic hotel, no frills Check-in was somewhat chaotic as they were renovating the lobby area and construction work was going on at the front desk. Nevertheless, the receptionist was helpful and friendly. Junior Suite Room was located on the 7th floor. Spacious with 3 different rooms and far enough from the noisy street. The room was clean and the décor was fairly basic and slightly old - sufficient but nothing very glamorous. Minibar was empty as often seems to be the case. Amenities were standard with no frills (e.g. no bathrobe or slippers). Nevertheless, the room served its function well. The hotel restaurant is ordinary and I didn’t have time to try the breakfast. The hotel bar is small but freshly renovated with a great bartender. It seems that at least the lobby level of the hotel is undergoing renovations at the moment. All in all, a fairly good price to quality value and location.

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1B78DFA06033F748B4B803479A2EEC73

Excellent location for turism in DC

I was in july for a conference in DC and our sponsor reserved the rooms in this hotel. For the location is excellent. In the garden you have the entrance to the metro station and if you walk, in 10 minutes you are at the National Mall in south and to the Convention Centre in the north. So it's perfect for those who like to walk. The room was ok, at 15'th floor, with view in the back, so quiet. The bed is very big and high like almost every bed in american hotels. I had a fridge empty in my room, which was ok, but not all rooms have one. There is also a cofee maker with cofee free every day. In my room was also a small bottle of water free, but again not every room had one. The bathroom was ok, but I did not have a shower cap (not normally for this tipe of hotel) and the shower was fixed in the wall. The staff was very friendly and helpfull. At the second entrance it is a Starbucks with good prices. In the main hall they have every day water with ice and lemon or orange slices. Very good because was hot outside. But they have a very low temperature in the hall so you need something to put over if you stay more. They have an internet policy very strange: in the hall at ground floor you have free wi-fi, but in the room you have to pay! So is better if you open your laptop in the hall and after you go in the room to continue. The restaurant is small and the breakfast quite the same everyday. Even if you pay the room with breakfast, they come after you for tips! I found this embarrassing. So this hotel is ok for who wants to visit DC and have money to spent.

Excellent location for turism in DC I was in july for a conference in DC and our sponsor reserved the rooms in this hotel. For the location is excellent. In the garden you have the entrance to the metro station and if you walk, in 10 minutes you are at the National Mall in south and to the Convention Centre in the north. So it's perfect for those who like to walk. The room was ok, at 15'th floor, with view in the back, so quiet. The bed is very big and high like almost every bed in american hotels. I had a fridge empty in my room, which was ok, but not all rooms have one. There is also a cofee maker with cofee free every day. In my room was also a small bottle of water free, but again not every room had one. The bathroom was ok, but I did not have a shower cap (not normally for this tipe of hotel) and the shower was fixed in the wall. The staff was very friendly and helpfull. At the second entrance it is a Starbucks with good prices. In the main hall they have every day water with ice and lemon or orange slices. Very good because was hot outside. But they have a very low temperature in the hall so you need something to put over if you stay more. They have an internet policy very strange: in the hall at ground floor you have free wi-fi, but in the room you have to pay! So is better if you open your laptop in the hall and after you go in the room to continue. The restaurant is small and the breakfast quite the same everyday. Even if you pay the room with breakfast, they come after you for tips! I found this embarrassing. So this hotel is ok for who wants to visit DC and have money to spent.

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D791CE70FDE876A2EC1453F0DFB191A3

Absolutely Perfect!

This is my 5th visit to this property. What a spectacular facility this is! Grounds are very well maintained, staff is excellent, food is great - great all around resort. But what really keeps me coming back is the wonderful waterpark. We visited with another small family and we had a great time together. Lots for the kids to do, lots for the adults to do - even stuff to do together. We didn't even leave the property when it was time for adults only dinner. We ate at the dinner buffet in the restaurant. We had a 20 minute wait (not too bad for a Saturday Night) and got to have some nice cocktails at the main bar. Buffet was a great value too! Very nice dinner for 2 was under $60. San Antonio is extremely hot this time of the year, so the waterpark was a great escape. As a parent of a 4 year old, seeing all the lifeguards was very reassuring. There is constant flow of staff around all the pools, so there's good "bar food" available which we enjoyed several times, along with the cocktails. Cocktails are a bit pricey, but again, this is a resort so the prices are fair. Many of the guests will try to hoard the best sites at the pools, so get there early - but don't be greedy either!

Absolutely Perfect! This is my 5th visit to this property. What a spectacular facility this is! Grounds are very well maintained, staff is excellent, food is great - great all around resort. But what really keeps me coming back is the wonderful waterpark. We visited with another small family and we had a great time together. Lots for the kids to do, lots for the adults to do - even stuff to do together. We didn't even leave the property when it was time for adults only dinner. We ate at the dinner buffet in the restaurant. We had a 20 minute wait (not too bad for a Saturday Night) and got to have some nice cocktails at the main bar. Buffet was a great value too! Very nice dinner for 2 was under $60. San Antonio is extremely hot this time of the year, so the waterpark was a great escape. As a parent of a 4 year old, seeing all the lifeguards was very reassuring. There is constant flow of staff around all the pools, so there's good "bar food" available which we enjoyed several times, along with the cocktails. Cocktails are a bit pricey, but again, this is a resort so the prices are fair. Many of the guests will try to hoard the best sites at the pools, so get there early - but don't be greedy either!

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BD2199257FD7E77765BBE082D57DA33A

Great location

Have stayed here many times , and came back for one night in October. Great location near Central Park and the Theatre district, MOMA, and 5th ave. Rooms are good. Try to get a renovated room if possible. For a large hotel it does not have enough elevators , and it can be a bit slow to get up and down in nrush hours.

Great location Have stayed here many times , and came back for one night in October. Great location near Central Park and the Theatre district, MOMA, and 5th ave. Rooms are good. Try to get a renovated room if possible. For a large hotel it does not have enough elevators , and it can be a bit slow to get up and down in nrush hours.

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BA9965A82A9F65D6DF1D8D669A91D5C6

Top notel relaxation

The service was absolutely great. The facilities were more than enough to keep a family occupied and at the same time allow for sufficient relaxation. Completely shocked by the pleasantness of the experience compared to other forgettable experiences at other JW Marriot properties.

Top notel relaxation The service was absolutely great. The facilities were more than enough to keep a family occupied and at the same time allow for sufficient relaxation. Completely shocked by the pleasantness of the experience compared to other forgettable experiences at other JW Marriot properties.

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96E8567203F03B830A90608626EB671F

Comfortable Room with a Great View

I had to spend some time in the room in meetings but found it very comfortable to work. The internet dropped a few times and had to be reset up. The curtains also would not close without pulling them off the track. The staff is very friendly and helpful. Even a maintenance worker that I passed while trying to look up a location stopped and asked if he could help. He gave me directions and I was able to find the place.

Comfortable Room with a Great View I had to spend some time in the room in meetings but found it very comfortable to work. The internet dropped a few times and had to be reset up. The curtains also would not close without pulling them off the track. The staff is very friendly and helpful. Even a maintenance worker that I passed while trying to look up a location stopped and asked if he could help. He gave me directions and I was able to find the place.

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D40AB1351C9F4CBF5A0C092277F92EB3

A great place to stay in the city

Great rooms, service and amenities - it also has a hertz desk for car hire which we found eztremely convieniant as driving around the city is a nightmare but getting around USA a great way to see everything at your own pace. Has a great bar which provides pub grub in the evenings, but can get busy - great breakfast buffet with a chef to provide omelettes/ waffles etc to order.Internet acess available in the lobby but quite expensive if you want it in your room.

A great place to stay in the city Great rooms, service and amenities - it also has a hertz desk for car hire which we found eztremely convieniant as driving around the city is a nightmare but getting around USA a great way to see everything at your own pace. Has a great bar which provides pub grub in the evenings, but can get busy - great breakfast buffet with a chef to provide omelettes/ waffles etc to order.Internet acess available in the lobby but quite expensive if you want it in your room.

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BE478CB71288C8518C7949F08CBFAA03

better than I expected

The Residence Inn located at 6 and 38 is staffed by a very pleasant and help group of employees. We were there during Memorial Day weekend and they had opened up meeting rooms for the high volume of breakfast crowd. Breakfast was standard sausage rounds, scrambled eggs, pancakes and waffles with all the fixings. Soy milk available on request. Everything kept clean and tables cleared regularly. Nightly room messages warned us of the elevator traffic between 9-10. We noticed that people on the low teens and down were often faced with full elevators with no ability to board. The room truly has a weird design. It was big and roomy, but bathroom felt like a closet with a huge door that opened into the cramped space. While there was a mirror outside - it was very dark and not of any real use to alleviate sink traffic. Certainly this is a design flaw and not the fault of the current employees. However, I'm surprised at the recent renovations that didn't consider the needs of two bed visitors. The rooms were cleaned well. The street sounds were not noticable (we were on floor 28). The fully stocked kitchen was a useful bonus. The location is within walking distance of Time Square and close to a subway station at Bryant Park. Took us only 12 minutes for a private car to take us to LGA airport on Monday aft. - but I guess traffic was good. Overall a positive experience.

better than I expected The Residence Inn located at 6 and 38 is staffed by a very pleasant and help group of employees. We were there during Memorial Day weekend and they had opened up meeting rooms for the high volume of breakfast crowd. Breakfast was standard sausage rounds, scrambled eggs, pancakes and waffles with all the fixings. Soy milk available on request. Everything kept clean and tables cleared regularly. Nightly room messages warned us of the elevator traffic between 9-10. We noticed that people on the low teens and down were often faced with full elevators with no ability to board. The room truly has a weird design. It was big and roomy, but bathroom felt like a closet with a huge door that opened into the cramped space. While there was a mirror outside - it was very dark and not of any real use to alleviate sink traffic. Certainly this is a design flaw and not the fault of the current employees. However, I'm surprised at the recent renovations that didn't consider the needs of two bed visitors. The rooms were cleaned well. The street sounds were not noticable (we were on floor 28). The fully stocked kitchen was a useful bonus. The location is within walking distance of Time Square and close to a subway station at Bryant Park. Took us only 12 minutes for a private car to take us to LGA airport on Monday aft. - but I guess traffic was good. Overall a positive experience.

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54CCC79935E400EBEF4A95EA1A7124F2

Wonderful!

Stayed here for 3 nights and cannot fault it - they think of everything. The staff are excellent and nothing is too much trouble. We had a deluxe room and it was very spacious and absolutely immaculate. The attention to detail is what makes this hotel, on top of all the usual things you get in a 5 star hotel. Things like a night light in the bathroom, book mark placed inside the book that you've left on the side, cuddly toy for kids to choose at reception to accompany them for their stay and loads more little things are what makes this hotel stand out from other 5 star hotels. The location is ideal for seeing Boston. Most things are walking distance or the "T" is just a short walk away. I cannot praise this hotel enough and would definitely return.

Wonderful! Stayed here for 3 nights and cannot fault it - they think of everything. The staff are excellent and nothing is too much trouble. We had a deluxe room and it was very spacious and absolutely immaculate. The attention to detail is what makes this hotel, on top of all the usual things you get in a 5 star hotel. Things like a night light in the bathroom, book mark placed inside the book that you've left on the side, cuddly toy for kids to choose at reception to accompany them for their stay and loads more little things are what makes this hotel stand out from other 5 star hotels. The location is ideal for seeing Boston. Most things are walking distance or the "T" is just a short walk away. I cannot praise this hotel enough and would definitely return.

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D7217D8DC53614ACF4A8974921F1738B

Once inside, they have all you need

A big construction work is in progress right next to the hotel, which makes self-parking unavailable. They offer free valet parking as a compensation. Nice but still time consuming and not as convenient. Friendly and efficient front desk staff is always something good. Free coffee/tea/cookies in the lobby is also a nice treat. I also liked the adjustable mattress since hotels usually have awfully soft bed which give me back pain. Fairly good breakfast... but expensive.

Once inside, they have all you need A big construction work is in progress right next to the hotel, which makes self-parking unavailable. They offer free valet parking as a compensation. Nice but still time consuming and not as convenient. Friendly and efficient front desk staff is always something good. Free coffee/tea/cookies in the lobby is also a nice treat. I also liked the adjustable mattress since hotels usually have awfully soft bed which give me back pain. Fairly good breakfast... but expensive.

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6CBF7EA76FEB747E336BE83A568C96CB

Great for business or personal stay

I stayed here for three nights for a series of business meetings. I found the hotel to be excellent in every department. I highly recommend it for business meetings, as the facilities and service was fantastic. The bedrooms were also spacious and very comfortable. Reception staff were attentive, and the location of the hotel was superb. I would definitely use this hotel again and it comes highly recommended.

Great for business or personal stay I stayed here for three nights for a series of business meetings. I found the hotel to be excellent in every department. I highly recommend it for business meetings, as the facilities and service was fantastic. The bedrooms were also spacious and very comfortable. Reception staff were attentive, and the location of the hotel was superb. I would definitely use this hotel again and it comes highly recommended.

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693401482512BC3CAF174E7378DB2C22

Okay hotel, could be better for what they charge

What can we say, the hotel is right in the middle of Chinatown and has access to the bus and trolley (a few blocks up) so can't complain about that. I got my room on Priceline and read that they are not too nice to you if you do. However I called in a few nights before our stay (4th of July holiday) and requested a King bed on a higher floor away from the elevator. I didn't expect to get a view because I didn't pay for it. Then they asked how I got my room and I was thinking, "okay, guess I'll get the lowest dingiest room." when I arrived the check in desk was busy. Got to our turn, they were super nice and gave us a room on the 17th floor, away from the elevator with a king bed. Perfect! Also gave us 4 breakfast coupons which was great. One less meal to worry about. The room itself was small. Could have been bigger if not for that weird desk. I assume it was a business room prior? Decent size bathroom. But the room could use some work. There were some holes in the ceiling and the floor in the bathroom looked like it was patched together in the corners, and additional holes there too. When we arrived a maintenance man was fixing a drawer handle that came off and left. Not sure if it was super glued or not but it came off again anyway. Hope we aren't getting charged for that. The window itself was very dirty as others said but I only got a view of some building anyway. I didn't notice too much noise at all where I was at. Not too much hallway noise either. We parked across the street at Portsmouth for $27/day. No in/out accesss but we got the city pass so the trolleys/munis are free anyway. Pier 39 was also only about a 15 min walk so no problems there. The breakfast was decent. I guess because I got it free I can't complain. Service was good and they were real nice all around there. Downtown is downtown. So I feel like it is the same with noise and cleanliness. My husband said in the future he would stay at hotels in Fishermans Wharf instead. Just FYI, if ou plan on riding the trolley, either do it in the morning or at night. It gets packed and isn't really stroller friendly. Or at least go to the main turn arounds to line up. Otherwise you will wait forever as one of those stops with no guarantee to get on at all. The muni schedule is easy to follow. Kinda dirty though. A couple of bloody seats on out bus. Yuck! If you have kids and strollers, I suggest walking or car. Good luck and happy travels.

Okay hotel, could be better for what they charge What can we say, the hotel is right in the middle of Chinatown and has access to the bus and trolley (a few blocks up) so can't complain about that. I got my room on Priceline and read that they are not too nice to you if you do. However I called in a few nights before our stay (4th of July holiday) and requested a King bed on a higher floor away from the elevator. I didn't expect to get a view because I didn't pay for it. Then they asked how I got my room and I was thinking, "okay, guess I'll get the lowest dingiest room." when I arrived the check in desk was busy. Got to our turn, they were super nice and gave us a room on the 17th floor, away from the elevator with a king bed. Perfect! Also gave us 4 breakfast coupons which was great. One less meal to worry about. The room itself was small. Could have been bigger if not for that weird desk. I assume it was a business room prior? Decent size bathroom. But the room could use some work. There were some holes in the ceiling and the floor in the bathroom looked like it was patched together in the corners, and additional holes there too. When we arrived a maintenance man was fixing a drawer handle that came off and left. Not sure if it was super glued or not but it came off again anyway. Hope we aren't getting charged for that. The window itself was very dirty as others said but I only got a view of some building anyway. I didn't notice too much noise at all where I was at. Not too much hallway noise either. We parked across the street at Portsmouth for $27/day. No in/out accesss but we got the city pass so the trolleys/munis are free anyway. Pier 39 was also only about a 15 min walk so no problems there. The breakfast was decent. I guess because I got it free I can't complain. Service was good and they were real nice all around there. Downtown is downtown. So I feel like it is the same with noise and cleanliness. My husband said in the future he would stay at hotels in Fishermans Wharf instead. Just FYI, if ou plan on riding the trolley, either do it in the morning or at night. It gets packed and isn't really stroller friendly. Or at least go to the main turn arounds to line up. Otherwise you will wait forever as one of those stops with no guarantee to get on at all. The muni schedule is easy to follow. Kinda dirty though. A couple of bloody seats on out bus. Yuck! If you have kids and strollers, I suggest walking or car. Good luck and happy travels.

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9DEC4B856DABF093EF6ADCFAAC24183A

First time in new york

Booked this trip through Expedia and it was faultless from beginning to end. We had a corner suite on the 39th floor and it far exceeded our expectations ( we were a party of 3, 2 adults and 17 year old son). it was spacious, light and airy.Fabulous art deco features. Lounge with bed settee and seperate bedroom, bed was exceptionally comfortable and the linen was of a very good quality. 2 large tv's, fridge and coffee/tea making facilities.The bathroom was well stocked with toiletries and clean fresh towels.The views of the empire state building and the Chrysler building were spectacular. Breakfast was included which we ate in the sky lounge, also on the 39th floor,and again, views were fabulous. The location is perfect, easy walking distance to Times Square, Broadway and Empire State Building. Macy's is minutes away. Overall a perfect trip, even the weather was unseasonably warm. I can thoroughly recommend this hotel and would definitely use it again.

First time in new york Booked this trip through Expedia and it was faultless from beginning to end. We had a corner suite on the 39th floor and it far exceeded our expectations ( we were a party of 3, 2 adults and 17 year old son). it was spacious, light and airy.Fabulous art deco features. Lounge with bed settee and seperate bedroom, bed was exceptionally comfortable and the linen was of a very good quality. 2 large tv's, fridge and coffee/tea making facilities.The bathroom was well stocked with toiletries and clean fresh towels.The views of the empire state building and the Chrysler building were spectacular. Breakfast was included which we ate in the sky lounge, also on the 39th floor,and again, views were fabulous. The location is perfect, easy walking distance to Times Square, Broadway and Empire State Building. Macy's is minutes away. Overall a perfect trip, even the weather was unseasonably warm. I can thoroughly recommend this hotel and would definitely use it again.

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42ECCD1BA3CE7BA6D44B314E42FF9C65

First-class

Outstanding hotel with a great location in a great city. Very clean and comfortable. Nice sized room and bathroom. Right off Michigan Ave and an easy walk to Lake Shore Dr to Navy Pier. Staff makes it a point to address you by name. They even sent champagne and strawberries up to the room for our anniversary. My wife loved the shopping situation right inside the building. Very convenient. Gloria, in the general manager's office, was especially kind and helpful. We would definitely stay there again.

First-class Outstanding hotel with a great location in a great city. Very clean and comfortable. Nice sized room and bathroom. Right off Michigan Ave and an easy walk to Lake Shore Dr to Navy Pier. Staff makes it a point to address you by name. They even sent champagne and strawberries up to the room for our anniversary. My wife loved the shopping situation right inside the building. Very convenient. Gloria, in the general manager's office, was especially kind and helpful. We would definitely stay there again.

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849BB792789FBAB6A1C3D586EF06C672

What Millennium are you in? This hotel is a decade past due!

Poorly lit and designed hotel lobby, dated decor. Walkway carpeting and room furniture all suggested the owner of this hotel has not spent $$ to update it for at least one decade. Other than very good location (2 blocks away from Time Square), can't think of other benefits this place has to offer. Stayed in standard room and it doesn't even offer you a coffee machine with a free cup of coffee or some tea bags. It turned out that one must 'request' it via housekeeping but found out it too late (at time of checkout). This hotel also has horrible, unreliable internet connection which they charged you $12.95 access fee/day. This is a type of place where they'll nickel/dime you to death for every little thing. Avoid if you can! Won't come back again.

What Millennium are you in? This hotel is a decade past due! Poorly lit and designed hotel lobby, dated decor. Walkway carpeting and room furniture all suggested the owner of this hotel has not spent $$ to update it for at least one decade. Other than very good location (2 blocks away from Time Square), can't think of other benefits this place has to offer. Stayed in standard room and it doesn't even offer you a coffee machine with a free cup of coffee or some tea bags. It turned out that one must 'request' it via housekeeping but found out it too late (at time of checkout). This hotel also has horrible, unreliable internet connection which they charged you $12.95 access fee/day. This is a type of place where they'll nickel/dime you to death for every little thing. Avoid if you can! Won't come back again.

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9AC80486AEA8A40482BCA2F1A6D76658

Very good location, Good value

If you are looking for a good value, very good location in NYC, this is a good spot. Service is very good and the staff is friendly and helpful. Location on Lexington is close to highway exits and near many sites, you can walk to the Empire State, Grand Central, 5th ave, Rockefeller center and Central Park, Times square etc. There is free wireless in the lobby but not in the rooms. Check in was fast and smooth, the rooms were recently renovated (not top notch but new...). There is valet parking for only a few bucks more than self park (55 per night versus almost 50 for self park) and they bring the car up promptly. We did not eat in the hotel but beside the main entrance there is a place that sells many healthy and easily available 'buffet style' foods. A place to avoid is the resto called the National, very nice decor but indifferent service and sorry but terrible breakfast and it was $60 bucks. If it had been a decent breakfast, not necessarily great, I would not have made a comment... but unpalatable food paired up with indifferent service, hmmm. Around NY there are plenty of good eateries from average price to high ticket and the food is excellent. I live in NYC before and have visited on many occasions so go elsewhere for breakfast. NY hotels can be pricey but we were pleased with our choice in terms of value, location and service. Pillows a bit soft but not a major issue. Note that right beside the hotel is a subway entrance that can get you around town quickly and cheaply... and of course plenty of cabs right at the hotel entrance.

Very good location, Good value If you are looking for a good value, very good location in NYC, this is a good spot. Service is very good and the staff is friendly and helpful. Location on Lexington is close to highway exits and near many sites, you can walk to the Empire State, Grand Central, 5th ave, Rockefeller center and Central Park, Times square etc. There is free wireless in the lobby but not in the rooms. Check in was fast and smooth, the rooms were recently renovated (not top notch but new...). There is valet parking for only a few bucks more than self park (55 per night versus almost 50 for self park) and they bring the car up promptly. We did not eat in the hotel but beside the main entrance there is a place that sells many healthy and easily available 'buffet style' foods. A place to avoid is the resto called the National, very nice decor but indifferent service and sorry but terrible breakfast and it was $60 bucks. If it had been a decent breakfast, not necessarily great, I would not have made a comment... but unpalatable food paired up with indifferent service, hmmm. Around NY there are plenty of good eateries from average price to high ticket and the food is excellent. I live in NYC before and have visited on many occasions so go elsewhere for breakfast. NY hotels can be pricey but we were pleased with our choice in terms of value, location and service. Pillows a bit soft but not a major issue. Note that right beside the hotel is a subway entrance that can get you around town quickly and cheaply... and of course plenty of cabs right at the hotel entrance.

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BE8F2D06BB0F1960BE1F865EEDE41DDF

Good location ... Average stay

We were passing through NC on way to the smokey mountains and decided to see the city. Booked the Hilton as I have always had good experiences in staying with them across the world. However I found the service to be ordinary and indifferent. We booked a 'city view' room and was placed in a accessible room. With the bathroom not really appealing for our needs we went to reservations to see if we can change rooms. Server was efficient but disinterested and changed our rooms without fuss. However to be told "to grab our stuff to move to this room" was not the usual Hilton service we expect, no assistance for bags etc. room was a good size, comfortable bed, bad view but fine. The tv reception was sketchy... Good valet service though and a walk to most things. Would have stayed at the omni up the road if had time again. But we got a good price and served purpose

Good location ... Average stay We were passing through NC on way to the smokey mountains and decided to see the city. Booked the Hilton as I have always had good experiences in staying with them across the world. However I found the service to be ordinary and indifferent. We booked a 'city view' room and was placed in a accessible room. With the bathroom not really appealing for our needs we went to reservations to see if we can change rooms. Server was efficient but disinterested and changed our rooms without fuss. However to be told "to grab our stuff to move to this room" was not the usual Hilton service we expect, no assistance for bags etc. room was a good size, comfortable bed, bad view but fine. The tv reception was sketchy... Good valet service though and a walk to most things. Would have stayed at the omni up the road if had time again. But we got a good price and served purpose

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F5B6F41092E839E35B82BE39C481F692

good location and value, will not disappoint

I was there the weekend of 3 23-5 2012, the overall appearance is quite nice, staff professional and seemed to know all the little details they should (theater distances, airport travel, etc). Check in and out was without hassle ,,I really liked the breakfast buffet,,a little pricey but with really outstanding choices. The room (a King bed) was well appointed, large bathroom and decent desk. The interior was a little nicked up (some paint chips here and there) but overall very comfortable and more quiet than i expected. This is a very good location and seemed to have a lot of international guests. I would definitely stay there again.

good location and value, will not disappoint I was there the weekend of 3 23-5 2012, the overall appearance is quite nice, staff professional and seemed to know all the little details they should (theater distances, airport travel, etc). Check in and out was without hassle ,,I really liked the breakfast buffet,,a little pricey but with really outstanding choices. The room (a King bed) was well appointed, large bathroom and decent desk. The interior was a little nicked up (some paint chips here and there) but overall very comfortable and more quiet than i expected. This is a very good location and seemed to have a lot of international guests. I would definitely stay there again.

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838382F33737E247DEDBCD329AAE961D

Good Choice, Comfortable Stay

We stayed 4 nights, and were happy with our choice. We wanted to be close by the Riverwalk (which it certainly is, without being affected much by late night noise etc.), but in reality the central area of SA is fairly compact, and the signposting for visitors is so incredibly good that we would have been fine at any one of about 30 central hotels. Our first time at a Courtyard, and our impressions were positive. Cheerful staff and a comfortable feel to the whole place. Our room was not huge, but perfectly adequate, clean, and well maintained. The free WiFi in our room actually worked. Snackbar type restaurant facility which did not tempt us more than once, but overall the hotel offers good value for money.

Good Choice, Comfortable Stay We stayed 4 nights, and were happy with our choice. We wanted to be close by the Riverwalk (which it certainly is, without being affected much by late night noise etc.), but in reality the central area of SA is fairly compact, and the signposting for visitors is so incredibly good that we would have been fine at any one of about 30 central hotels. Our first time at a Courtyard, and our impressions were positive. Cheerful staff and a comfortable feel to the whole place. Our room was not huge, but perfectly adequate, clean, and well maintained. The free WiFi in our room actually worked. Snackbar type restaurant facility which did not tempt us more than once, but overall the hotel offers good value for money.

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C6BB24CA1BBE934CB7155781F7E7D04B

Noise

If you are over 50, this is not your hotel. They have a CLUB NITE on Thurs, Fri, and Sat. The vibration from the amplifiers could be felt through the floor and walls. This hotel is located in the heart of the Gaslamp quarter. There are many fine resturants in the area. It is near everything. The hotel is MODERN. Our friends had a shower with glass walls right near the bed. Our sink was a steel bowl in a glass case. The staff is very friendly and courtious. I would stay again, but never on CLUB NITE. Tony (70 + )

Noise If you are over 50, this is not your hotel. They have a CLUB NITE on Thurs, Fri, and Sat. The vibration from the amplifiers could be felt through the floor and walls. This hotel is located in the heart of the Gaslamp quarter. There are many fine resturants in the area. It is near everything. The hotel is MODERN. Our friends had a shower with glass walls right near the bed. Our sink was a steel bowl in a glass case. The staff is very friendly and courtious. I would stay again, but never on CLUB NITE. Tony (70 + )

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EF91B8167D5D9CF7800378AA23DB80A9

Best Hotel in Manhattan...By a Mile!

1. Location: The location is simply perfect on 40th Street between 8th and 9th Avenue. It is right next to the Port Authority Bus Terminal. It is only 3 blocks from Times Square and 5 blocks from Macy’s, Madison Square Garden and all the shops on 5th Avenue…all within walking distance. Don’t be put off by the fact that there are 2 ‘seedy’ DVD stores and the NY Parole Office nearby as it is really safe. 2. The Hotel: It is not a huge hotel so each floor only contained 4 or 5 rooms so there was very little hallway noise. 3. The Room: The room was actually quite big by NYC standards with plenty of room to store a large suitcase and shopping bags. - Furnishings: The furnishings were modern, in great condition and the king sized bed was amazing. - TV: There is also a large flat screen TV with a large choice of channels to choose from! - Bathroom: The bathroom has a huge shower and the water pressure + temp were great. Great selection of Lather toiletries and the bathroom counter was spacious. - Tea & Coffee: In-room coffee and tea maker based on a pod or capsule system. - Cleanliness: The room was kept immaculately clean by the very friendly house-keeping staff. - Safe: There was an in room safe which is great if you have cash or valuables with you. 4. Lobby: The lobby isn’t huge but there is a seating area big enough for 6/8 people as wellas the bar and restaurant at the back. 5. Internet Access: There is free Wifi access in the hotel as well as 3 Mac computers in the lobby with free printing. 6. Staff: The service of the staff was great. The front desk workers were all incredibly friendly as were the bell men. The bartender in the lounge is the best & gave me lots of tips (restaurants, places to go to, etc). 7. The little details: I really appreciated the turn-down service with a weather card for the next day and some delish dark chocolate every night. The NY Times in the morning was great too. Conclusion: I would not book anywhere else and will definitely stay here again when back in New York.

Best Hotel in Manhattan...By a Mile! 1. Location: The location is simply perfect on 40th Street between 8th and 9th Avenue. It is right next to the Port Authority Bus Terminal. It is only 3 blocks from Times Square and 5 blocks from Macy’s, Madison Square Garden and all the shops on 5th Avenue…all within walking distance. Don’t be put off by the fact that there are 2 ‘seedy’ DVD stores and the NY Parole Office nearby as it is really safe. 2. The Hotel: It is not a huge hotel so each floor only contained 4 or 5 rooms so there was very little hallway noise. 3. The Room: The room was actually quite big by NYC standards with plenty of room to store a large suitcase and shopping bags. - Furnishings: The furnishings were modern, in great condition and the king sized bed was amazing. - TV: There is also a large flat screen TV with a large choice of channels to choose from! - Bathroom: The bathroom has a huge shower and the water pressure + temp were great. Great selection of Lather toiletries and the bathroom counter was spacious. - Tea & Coffee: In-room coffee and tea maker based on a pod or capsule system. - Cleanliness: The room was kept immaculately clean by the very friendly house-keeping staff. - Safe: There was an in room safe which is great if you have cash or valuables with you. 4. Lobby: The lobby isn’t huge but there is a seating area big enough for 6/8 people as wellas the bar and restaurant at the back. 5. Internet Access: There is free Wifi access in the hotel as well as 3 Mac computers in the lobby with free printing. 6. Staff: The service of the staff was great. The front desk workers were all incredibly friendly as were the bell men. The bartender in the lounge is the best & gave me lots of tips (restaurants, places to go to, etc). 7. The little details: I really appreciated the turn-down service with a weather card for the next day and some delish dark chocolate every night. The NY Times in the morning was great too. Conclusion: I would not book anywhere else and will definitely stay here again when back in New York.

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