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1A846BFDB430E365AF6C465EC30D1CB4

Wonderful stay!

Very clean, comfortable and excellent location! Friendly, helpful staff and enjoyable complimentary breakfast. Thanks to Sean for the 6th floor room with view of Alamo. Down side was noisy park maintenance early in the morning. Forgot the young girls name who tended bar in Ernies but we enjoyed Zinc and she was super nice! Had a delightful stay and would highly recommend! Hope to return in future!

Wonderful stay! Very clean, comfortable and excellent location! Friendly, helpful staff and enjoyable complimentary breakfast. Thanks to Sean for the 6th floor room with view of Alamo. Down side was noisy park maintenance early in the morning. Forgot the young girls name who tended bar in Ernies but we enjoyed Zinc and she was super nice! Had a delightful stay and would highly recommend! Hope to return in future!

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089C9635BE89504740BF7621E1B398C3

Average Union Square Hotel

Stayed at the Hilton Union Square for one night in May. I am Hilton Gold and our room looked nothing like the pictures you see here. It was very dated and in need of a refresh. As a Hilton Gold we received a complimentary breakfast -- a pastry and coffee from Starbucks. They do not have an executive lounge, which is quite surprising for such a large hotel in the heart of San Francisco. For the price (~$200), it was not worth it. We would have been better off staying near the airport for a fraction of the price and riding BART into the city for the day.

Average Union Square Hotel Stayed at the Hilton Union Square for one night in May. I am Hilton Gold and our room looked nothing like the pictures you see here. It was very dated and in need of a refresh. As a Hilton Gold we received a complimentary breakfast -- a pastry and coffee from Starbucks. They do not have an executive lounge, which is quite surprising for such a large hotel in the heart of San Francisco. For the price (~$200), it was not worth it. We would have been better off staying near the airport for a fraction of the price and riding BART into the city for the day.

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305B3AB449BBCC08821FE4FEAAF8B336

A good place to stay

I stayed here as a chaperone with a small group of high school students who were in Dallas for a conference. The front desk (especially Joseph B. who helped us organize a complicated trip) was patient and helpful and not at all irritated with our (well-behaved) teens. Every time I asked for advice I was helped politely. The staff had good knowledge the surrounding restaurants. There is a great breakfast spot near the infamous grassy knoll (Cindi's, I think). We also enjoyed a sushi place near the aquarium. For better or worse, we ate at Chipotle a lot. The best restaurant by far was Sushi Ya, an independent restaurant within walking distance of the hotel- it was amazing. The West End is sketchy (but still has many great restaurants) and towards Main it has a more uptown feel. The room is clean and decent. The dressers could use some updating but overall, it was totally fine (but not posh.) I had a great view and enjoyed sitting by the pool. On the weekends, the hotel bar/nightclub is very popular. I would stay here again.

A good place to stay I stayed here as a chaperone with a small group of high school students who were in Dallas for a conference. The front desk (especially Joseph B. who helped us organize a complicated trip) was patient and helpful and not at all irritated with our (well-behaved) teens. Every time I asked for advice I was helped politely. The staff had good knowledge the surrounding restaurants. There is a great breakfast spot near the infamous grassy knoll (Cindi's, I think). We also enjoyed a sushi place near the aquarium. For better or worse, we ate at Chipotle a lot. The best restaurant by far was Sushi Ya, an independent restaurant within walking distance of the hotel- it was amazing. The West End is sketchy (but still has many great restaurants) and towards Main it has a more uptown feel. The room is clean and decent. The dressers could use some updating but overall, it was totally fine (but not posh.) I had a great view and enjoyed sitting by the pool. On the weekends, the hotel bar/nightclub is very popular. I would stay here again.

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11D94C70C61C824262A8300561F72F68

Getaway from the kids

Stayed here for a romantic night away from the kids. We had a very nice experience, upon checking we were comped a bottle of sparkling and everything else was great. Rooms are spacious, very well equipped, staff was sper friendly - recommended.

Getaway from the kids Stayed here for a romantic night away from the kids. We had a very nice experience, upon checking we were comped a bottle of sparkling and everything else was great. Rooms are spacious, very well equipped, staff was sper friendly - recommended.

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8D8FAD98FD42B4F48C40F03BE5885B4E

Good for Indians

It was my first trip to the US, all the way from the other side of the globe. I was a bit scary about crimes in neighborhood and tricksters. So I read many reviews in TripAdvisor before booking a hotel. Booking 5 nights at ABVI was one of the right decisions I made. It's true value for your money. ABVI Downtown is away from the hustle-bustle of the city, yet near to the light rail station and other public transport facilities. The free shuttle service offered by the hotel to the airport with a 24-hr advance notice came as a surprise. The room is spacious, well furnished, clean and cool. Nice cot and TV, microwave and mini-fridge. The staff is also very much customer-friendly and helpful. Indians get to hear some Hindi and local news from the admin staff. I had to postpone my journey back to Asia by a day, due to flight delay and problems in flight connections. So, left all my luggage in the hotel for a day and picked it up at night. Services are on par with any multiple-star hotel. From advising me on the best calling card to buy to allowing me to use his phone when my return journey was postponed, Sam, the manager, helped me in everything. Will go back to ABVI if I make another trip to Phoenix. I recommend ABVI to all Asians, especially Indians.

Good for Indians It was my first trip to the US, all the way from the other side of the globe. I was a bit scary about crimes in neighborhood and tricksters. So I read many reviews in TripAdvisor before booking a hotel. Booking 5 nights at ABVI was one of the right decisions I made. It's true value for your money. ABVI Downtown is away from the hustle-bustle of the city, yet near to the light rail station and other public transport facilities. The free shuttle service offered by the hotel to the airport with a 24-hr advance notice came as a surprise. The room is spacious, well furnished, clean and cool. Nice cot and TV, microwave and mini-fridge. The staff is also very much customer-friendly and helpful. Indians get to hear some Hindi and local news from the admin staff. I had to postpone my journey back to Asia by a day, due to flight delay and problems in flight connections. So, left all my luggage in the hotel for a day and picked it up at night. Services are on par with any multiple-star hotel. From advising me on the best calling card to buy to allowing me to use his phone when my return journey was postponed, Sam, the manager, helped me in everything. Will go back to ABVI if I make another trip to Phoenix. I recommend ABVI to all Asians, especially Indians.

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17F032B30C4936811F04418269E045FD

Unpleasant Experience

We have stayed a few times at the Warwick and could forgive a lot for the location/value. We were not impressed by the chaotic reception this time but we got an adequate room and housekeeping produced the coffee machine and fridge that it lacked. But we got back from the opera one evening at 23.50 to find that the room key did not function. Reception then informed us that our credit card was being refused and so they had removed access to the room. Eventually they took the card and put it through their system and it worked. It took them around 30 MINUTES to open the room for us whilst we waited in inferno of the floor lobby. I emailed a complaint immediately ,never got a reply. I checked with the bank who confirmed that the hotel was inputting wrong details ie not our problem. I called the general manager office but he never returned the call or apologised (though he has ample time to comment on POSITIVE reviews on TripAdvisor). However 24 hrs later someone left a voicemail wishing us a wonderful evening and said they would be in touch - they never did. So we left and spent the rest of the trip in the Michelangelo - a much better choice. Sorry Warwick, you need to resolve your client's problems. Not acceptable to lock your guests out of their room.

Unpleasant Experience We have stayed a few times at the Warwick and could forgive a lot for the location/value. We were not impressed by the chaotic reception this time but we got an adequate room and housekeeping produced the coffee machine and fridge that it lacked. But we got back from the opera one evening at 23.50 to find that the room key did not function. Reception then informed us that our credit card was being refused and so they had removed access to the room. Eventually they took the card and put it through their system and it worked. It took them around 30 MINUTES to open the room for us whilst we waited in inferno of the floor lobby. I emailed a complaint immediately ,never got a reply. I checked with the bank who confirmed that the hotel was inputting wrong details ie not our problem. I called the general manager office but he never returned the call or apologised (though he has ample time to comment on POSITIVE reviews on TripAdvisor). However 24 hrs later someone left a voicemail wishing us a wonderful evening and said they would be in touch - they never did. So we left and spent the rest of the trip in the Michelangelo - a much better choice. Sorry Warwick, you need to resolve your client's problems. Not acceptable to lock your guests out of their room.

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523F09D705EBB718533A5AC5E5F521B9

A Jewel in the City

When i saw pictures of the hotel, i became excited. Being an artist, i think the hotel captures really what New York is. The location is perfect... its right by time square. I was hungry in the middle of the night at 4am and I easily got down and bought food. I also love the service, staff is always similing and have so much initiative.

A Jewel in the City When i saw pictures of the hotel, i became excited. Being an artist, i think the hotel captures really what New York is. The location is perfect... its right by time square. I was hungry in the middle of the night at 4am and I easily got down and bought food. I also love the service, staff is always similing and have so much initiative.

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A260F3D45A0D0BCAE3D6F86AC0693FBD

Perfect if you are going to HP Pavilion!

My 10 y.o. daughter and I stayed here when we attended the US Olympic Gymnastics Trials at HP Pavilion. It was perfect for the price! It was easy to find and check in was smooth. It's an easy, safe, direct walk to the Pavilion along a busy road, but there was a sidewalk. It took about 10 minutes. I was expecting more like a Motel 6 but it way exceeded my expectations. The place had a very warm vibe to it. It was calm and cozy and my daughter kept saying how she liked this place. The room was very spacious. There is a soda/water machine on the floor and a fridge in the room, which was handy. The breakfast wasn't anything extraordinary but it was convenient and satisfying.The only thing I didn't like is that our window faced the entry courtyard and between certain hours we constantly could hear the beep sounds of people locking their cars and closing car doors. Also, I could hear lots of birds chirping outside from about 5-6am. My daughter slept through it all with no problems though. We would definitely stay here again if needed.

Perfect if you are going to HP Pavilion! My 10 y.o. daughter and I stayed here when we attended the US Olympic Gymnastics Trials at HP Pavilion. It was perfect for the price! It was easy to find and check in was smooth. It's an easy, safe, direct walk to the Pavilion along a busy road, but there was a sidewalk. It took about 10 minutes. I was expecting more like a Motel 6 but it way exceeded my expectations. The place had a very warm vibe to it. It was calm and cozy and my daughter kept saying how she liked this place. The room was very spacious. There is a soda/water machine on the floor and a fridge in the room, which was handy. The breakfast wasn't anything extraordinary but it was convenient and satisfying.The only thing I didn't like is that our window faced the entry courtyard and between certain hours we constantly could hear the beep sounds of people locking their cars and closing car doors. Also, I could hear lots of birds chirping outside from about 5-6am. My daughter slept through it all with no problems though. We would definitely stay here again if needed.

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130A2115BC3BD201848F598DA2760ECC

Wonderful hotel

This was our first time visiting the DC area, and we couldn't have asked for a better hotel. Our party consisted of two adults, a teen and a child. There was plenty of space in our room; the kids shared the sleeper sofa, while mom and dad got the king-sized bed. Everything was very clean, and all members of the staff were extremely nice. Beautiful common area, with a great free breakfast and happy hour. Good indoor pool. The Foggy Bottom-GWU subway stop is about a ten-minute walk from the hotel, and is a convenient way to travel anywhere in the city. Also, there is a Whole Foods by the hotel, which is cheaper than eating out some nights.

Wonderful hotel This was our first time visiting the DC area, and we couldn't have asked for a better hotel. Our party consisted of two adults, a teen and a child. There was plenty of space in our room; the kids shared the sleeper sofa, while mom and dad got the king-sized bed. Everything was very clean, and all members of the staff were extremely nice. Beautiful common area, with a great free breakfast and happy hour. Good indoor pool. The Foggy Bottom-GWU subway stop is about a ten-minute walk from the hotel, and is a convenient way to travel anywhere in the city. Also, there is a Whole Foods by the hotel, which is cheaper than eating out some nights.

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3E6A1C9631D0FE7C52B2C70B0764CFBC

One word says it all - BEDBUGS

My son slept in a roll-away bed on our stay and less than 48 hours later was covered in bites (the official word from our pediatrician). Called to tell them they had a problem and it took me two days to get a manager to call back. I got sort-of a verbal shrug and offer of a rebate on one night of our multi-night stay.

One word says it all - BEDBUGS My son slept in a roll-away bed on our stay and less than 48 hours later was covered in bites (the official word from our pediatrician). Called to tell them they had a problem and it took me two days to get a manager to call back. I got sort-of a verbal shrug and offer of a rebate on one night of our multi-night stay.

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10E0100AE30ABD4BA4A6F6F385D53D1F

Fantastic Staff. Good value for money

The front desk staff was incredibly helpful. Multiple staff members actively sought to ensure my needs were met. One staff member escorted me to my room with my new room key to personally verify that the problem with my previous key was fixed. He also worked with the manager to extend my stay past my reservation and give me a lower rate through the weekend. Another staff member helped me to jump my car's battery with his own car. Every member of the staff was helpful, friendly, and informed.

Fantastic Staff. Good value for money The front desk staff was incredibly helpful. Multiple staff members actively sought to ensure my needs were met. One staff member escorted me to my room with my new room key to personally verify that the problem with my previous key was fixed. He also worked with the manager to extend my stay past my reservation and give me a lower rate through the weekend. Another staff member helped me to jump my car's battery with his own car. Every member of the staff was helpful, friendly, and informed.

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430AEA307109019DB9C06654F735283A

Great value between the kitchen and free breakfast

Very impressed with this property. Has a great location, just off of Times Square if that's what you like and very close to Bryant Park and the Empire State Building. The best part of this hotel is actually 2 things. The kitchen is worth the price of this hotel. We enjoyed getting Chinese take-out and then dessert and bringing it back to the room and having a nice quiet dinner while looking at the Empire State Building. It truly was perfect. And then our leftovers we were able to store in the fridge and then re-heat in the microwave. It made me feel like I had my own apartment in the city. The other thing that was great was the free breakfast. While the dining area was crowded, who wouldn't expect that when this is a value added option to the hotel. The breakfast isn't your normal crappy continental breakfast, this was quality hot food with many options. Back to the room, you couldn't beat the view of the Empire State Building. The couch was a nice seating area and it was helpful that the tv swiveled between the couch and the bed. The bathroom was very spacious I thought and updated (actually the whole room was updated). The only small complaints about the room were that the bed wasn't the most comfortable as it was quite stiff and the water pressure in the shower was a bit low. The lobby was quite small but the staff was helpful. Overall, I wouldn't think twice about staying here again, it was a pleasure.

Great value between the kitchen and free breakfast Very impressed with this property. Has a great location, just off of Times Square if that's what you like and very close to Bryant Park and the Empire State Building. The best part of this hotel is actually 2 things. The kitchen is worth the price of this hotel. We enjoyed getting Chinese take-out and then dessert and bringing it back to the room and having a nice quiet dinner while looking at the Empire State Building. It truly was perfect. And then our leftovers we were able to store in the fridge and then re-heat in the microwave. It made me feel like I had my own apartment in the city. The other thing that was great was the free breakfast. While the dining area was crowded, who wouldn't expect that when this is a value added option to the hotel. The breakfast isn't your normal crappy continental breakfast, this was quality hot food with many options. Back to the room, you couldn't beat the view of the Empire State Building. The couch was a nice seating area and it was helpful that the tv swiveled between the couch and the bed. The bathroom was very spacious I thought and updated (actually the whole room was updated). The only small complaints about the room were that the bed wasn't the most comfortable as it was quite stiff and the water pressure in the shower was a bit low. The lobby was quite small but the staff was helpful. Overall, I wouldn't think twice about staying here again, it was a pleasure.

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A8F89AFA3E3B6965453A98F713FD830E

Great Hotel but Even Better Staff

We had the pleasure of staying at the Hyatt Place during my son's orientation at OSU. I must say that the hotel was clean, comfortable and just what we wanted. People may say it is away from everything but I enjoy being away from the noisy roads and congestion. It was a breeze to get to OSU and the freeways are easily accessible. I definitely would consider the hotels location a plus. The hotel was great but the staff was even better. They took the extra effort to help when I needed some administrative support and made sure that they were there for any assistance I needed. Unfortunately, I needed last minute copies made and other miscellaneous items and they graciously provided everything I asked for. It was very much appreciated and I will definitely be coming back. In fact, I just reserved my room for August when I return. Thumbs up from a frequent traveler. Jim

Great Hotel but Even Better Staff We had the pleasure of staying at the Hyatt Place during my son's orientation at OSU. I must say that the hotel was clean, comfortable and just what we wanted. People may say it is away from everything but I enjoy being away from the noisy roads and congestion. It was a breeze to get to OSU and the freeways are easily accessible. I definitely would consider the hotels location a plus. The hotel was great but the staff was even better. They took the extra effort to help when I needed some administrative support and made sure that they were there for any assistance I needed. Unfortunately, I needed last minute copies made and other miscellaneous items and they graciously provided everything I asked for. It was very much appreciated and I will definitely be coming back. In fact, I just reserved my room for August when I return. Thumbs up from a frequent traveler. Jim

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1D3DD88381B7D233FACF988AE135F698

Not the best value and noisy on weekends.

For the number of visitors, I was surprised this place has so few reviews (47 at the time of our stay) and consider the bell curve’s possibly a bit skewed from an insufficient sample size. Best for non-sportos for a couple of days stay Sunday through Wednesday, for those with a car, or needing to visit/access the St David’s Hospital across the road. A cheaper option for those attending Uni of Texas sports games on weekends. General: At an average of $78 per night (incl. tax), I didn’t consider this place value for money, and wouldn’t stay again. It’s an older, highway-style motel with walkways out the front of a large number of rooms and parking below. It’s not the cleanest place and Thurs through Sat nights were extremely noisy with college sports crowds. If you’re looking for somewhere cheap and reasonable to stay to attend Uni of Texas sports games on weekends, then this is probably your spot. This was our 29th motel stay in sixteen weeks across North America, and ranked amongst the least value for money. We booked the night before our arrival on booking.com, as better deals in Austin seem to go early. The carpet here ranked amongst the grottiest we’ve encountered. Staff were polite, but indifferent. Location is in the middle of not much (it’s not downtown, and not really close to the Uni), and would best suit those with a vehicle. What’s good: Car parking is free. We had a comfortable king-size bed, and our room (#210) was extremely large compared to other motels we’ve stayed in across North America. The furnishings in the room were probably updated in the last few years, so they’re not old and outdated, but they’ve had a bit of wear. A continental breakfast included in the rate was provided in the reception foyer from 6:30 am until a civilized 10:00am with a selection of two juices, tea/coffee, two cereals, yoghurt and toast/bagels. Coffee and green tea only (no black tea) available in the foyer 24/7. The 37 bus stops right outside the motel. Free Wifi in our room was strong enough to make Skype telephone calls, and a large selection of cable tv channels were available. Mini fridge and small microwave provided, along with a small coffee maker (with glass jug). Potential showstoppers: Because it’s a lower cost motel compared to other places in Austin, and within reasonable driving distance to the Uni of Texas, it gets significant use on weekends for those attending sports games at the Uni. On weekends we found that contributed to a less than ideal sleep. We stayed for a total of ten days as vacationers. Whilst the bathroom was clean, the carpets had several large dark stains, and room vacuuming was done once during our stay. In fairness, we had the do not disturb sign out a few days. Nail clippings, crumbs, dust and general crud around the edges of the carpet looked as though it had never been vacuumed around the edges. We went shoe-free in the room one day and had black feet from the carpet. A bit of dirt doesn’t particularly bother us providing the rate is cheap, but we didn’t consider this place cheap enough to justify that. Whilst external conditions of a hotel generally don’t impact on a stay, the place looks untidy with empty beer cans, leaves and rubbish in the parking area, old furniture under stairways and a general lack of maintenance giving the impression motel management don’t care. Minor annoyances: There were plenty. Despite our shower head being one with several adjustable settings, shower pressure was low to the point of being difficult to rinse shampoo. Hot water turned on full was not particularly hot, and the toilet bowl was not properly fastened to the floor giving us a rocking chair experience each time. We requested a quiet room on check-in but unfortunately had a school group of some twenty, 14 year olds checked into the rooms surrounding us for the last three nights of our stay. A phone call to reception quietened things down at 1:30am their first evening, but their noisy departure at 4am on our last morning wasn’t really welcome. Motel management can’t control guest behaviour, but they can control guest location. The pneumatic on our desk chair was broken, resulting in the chair fully depressing every few minutes, making it difficult to do any extended work at the desk. There’s no hotel laundry, and the closest is Washateria, near the Uni. The hotel has a small pool (we didn’t use due to winter) and the walkways outside the rooms nearest the pool have a railing extending to the ceiling, giving the impression they’ve had ongoing problems with people jumping off balconies into the pool. An indication perhaps of the type of regular guests. The hotel had two soda machines, but both were broken and appeared to have been broken for quite some time (the Out of Order signs were faded). Addendum: one was fixed our last day. There are two ice machines, with one was broken.. Nearby: Fiesta Supermarket was an approx. 15 minute walk northeast, or four minute bus ride on Bus 37. A much larger HEB pharmacy/grocery store/Sears and fast food places are across the road from the second bus stop after Fiesta. We ate at the East Side Café, about a 15 minute walk from the hotel, with good food and service. Check out Thunderbirds Coffee opposite East Side. Food from Star Seeds (24 hour café) next door was reasonable. Transport: Bus number 37 stops right out the front of the motel (heading Northeast), and the opposite direction in front of the hospital across the road. Fares are $1 each way, or an all day pass for $2. Note that some Bus routes changed on 15 Jan 2012. The location isn’t particularly great for those without a vehicle, but touristy things are still manageable on public transport. The Uni of Texas is around a 15 minute bus ride (probably a too far to walk, and I wouldn’t walk it in the evenings). Congress Ave (downtown) is about a 20 min. bus ride.

Not the best value and noisy on weekends. For the number of visitors, I was surprised this place has so few reviews (47 at the time of our stay) and consider the bell curve’s possibly a bit skewed from an insufficient sample size. Best for non-sportos for a couple of days stay Sunday through Wednesday, for those with a car, or needing to visit/access the St David’s Hospital across the road. A cheaper option for those attending Uni of Texas sports games on weekends. General: At an average of $78 per night (incl. tax), I didn’t consider this place value for money, and wouldn’t stay again. It’s an older, highway-style motel with walkways out the front of a large number of rooms and parking below. It’s not the cleanest place and Thurs through Sat nights were extremely noisy with college sports crowds. If you’re looking for somewhere cheap and reasonable to stay to attend Uni of Texas sports games on weekends, then this is probably your spot. This was our 29th motel stay in sixteen weeks across North America, and ranked amongst the least value for money. We booked the night before our arrival on booking.com, as better deals in Austin seem to go early. The carpet here ranked amongst the grottiest we’ve encountered. Staff were polite, but indifferent. Location is in the middle of not much (it’s not downtown, and not really close to the Uni), and would best suit those with a vehicle. What’s good: Car parking is free. We had a comfortable king-size bed, and our room (#210) was extremely large compared to other motels we’ve stayed in across North America. The furnishings in the room were probably updated in the last few years, so they’re not old and outdated, but they’ve had a bit of wear. A continental breakfast included in the rate was provided in the reception foyer from 6:30 am until a civilized 10:00am with a selection of two juices, tea/coffee, two cereals, yoghurt and toast/bagels. Coffee and green tea only (no black tea) available in the foyer 24/7. The 37 bus stops right outside the motel. Free Wifi in our room was strong enough to make Skype telephone calls, and a large selection of cable tv channels were available. Mini fridge and small microwave provided, along with a small coffee maker (with glass jug). Potential showstoppers: Because it’s a lower cost motel compared to other places in Austin, and within reasonable driving distance to the Uni of Texas, it gets significant use on weekends for those attending sports games at the Uni. On weekends we found that contributed to a less than ideal sleep. We stayed for a total of ten days as vacationers. Whilst the bathroom was clean, the carpets had several large dark stains, and room vacuuming was done once during our stay. In fairness, we had the do not disturb sign out a few days. Nail clippings, crumbs, dust and general crud around the edges of the carpet looked as though it had never been vacuumed around the edges. We went shoe-free in the room one day and had black feet from the carpet. A bit of dirt doesn’t particularly bother us providing the rate is cheap, but we didn’t consider this place cheap enough to justify that. Whilst external conditions of a hotel generally don’t impact on a stay, the place looks untidy with empty beer cans, leaves and rubbish in the parking area, old furniture under stairways and a general lack of maintenance giving the impression motel management don’t care. Minor annoyances: There were plenty. Despite our shower head being one with several adjustable settings, shower pressure was low to the point of being difficult to rinse shampoo. Hot water turned on full was not particularly hot, and the toilet bowl was not properly fastened to the floor giving us a rocking chair experience each time. We requested a quiet room on check-in but unfortunately had a school group of some twenty, 14 year olds checked into the rooms surrounding us for the last three nights of our stay. A phone call to reception quietened things down at 1:30am their first evening, but their noisy departure at 4am on our last morning wasn’t really welcome. Motel management can’t control guest behaviour, but they can control guest location. The pneumatic on our desk chair was broken, resulting in the chair fully depressing every few minutes, making it difficult to do any extended work at the desk. There’s no hotel laundry, and the closest is Washateria, near the Uni. The hotel has a small pool (we didn’t use due to winter) and the walkways outside the rooms nearest the pool have a railing extending to the ceiling, giving the impression they’ve had ongoing problems with people jumping off balconies into the pool. An indication perhaps of the type of regular guests. The hotel had two soda machines, but both were broken and appeared to have been broken for quite some time (the Out of Order signs were faded). Addendum: one was fixed our last day. There are two ice machines, with one was broken.. Nearby: Fiesta Supermarket was an approx. 15 minute walk northeast, or four minute bus ride on Bus 37. A much larger HEB pharmacy/grocery store/Sears and fast food places are across the road from the second bus stop after Fiesta. We ate at the East Side Café, about a 15 minute walk from the hotel, with good food and service. Check out Thunderbirds Coffee opposite East Side. Food from Star Seeds (24 hour café) next door was reasonable. Transport: Bus number 37 stops right out the front of the motel (heading Northeast), and the opposite direction in front of the hospital across the road. Fares are $1 each way, or an all day pass for $2. Note that some Bus routes changed on 15 Jan 2012. The location isn’t particularly great for those without a vehicle, but touristy things are still manageable on public transport. The Uni of Texas is around a 15 minute bus ride (probably a too far to walk, and I wouldn’t walk it in the evenings). Congress Ave (downtown) is about a 20 min. bus ride.

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CC1CF31BCE13CC07B48E59240AA6D6A7

Great Hotel in Gaslamp

My husband and I had a great getaway to The US Grant Hotel in San Diego. The hotel is absolutely beautiful, and has so much character. I think that is what distinguishes this hotel from the many many choices in the area. The rooms are beautiful and clean, the lobby is gorgeous, and every person on the staff we met was helpful and very accomodating. People who complain about paying $30 for parking... get over it; that is the price you will pay at any hotel in downtown. The US Grant is the most upscale hotel in Gaslamp in my opinion and you cannot go wrong if you decide to stay here.

Great Hotel in Gaslamp My husband and I had a great getaway to The US Grant Hotel in San Diego. The hotel is absolutely beautiful, and has so much character. I think that is what distinguishes this hotel from the many many choices in the area. The rooms are beautiful and clean, the lobby is gorgeous, and every person on the staff we met was helpful and very accomodating. People who complain about paying $30 for parking... get over it; that is the price you will pay at any hotel in downtown. The US Grant is the most upscale hotel in Gaslamp in my opinion and you cannot go wrong if you decide to stay here.

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4FB662C5574DDEF6262E72DD528EF587

Can't ask for more - just perfect!

We spent 3 nights at the Lenox hotel. Everything was perfect - location, room, service, staff. Great place to stay. The room is spacious, we felt very comfortable (family of 3 adults). We had everything we needed and more. Enjoyed complimentary coffee in the morning. The only small downside - wi-fi in the room was really slow most of the time.

Can't ask for more - just perfect! We spent 3 nights at the Lenox hotel. Everything was perfect - location, room, service, staff. Great place to stay. The room is spacious, we felt very comfortable (family of 3 adults). We had everything we needed and more. Enjoyed complimentary coffee in the morning. The only small downside - wi-fi in the room was really slow most of the time.

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6D87F9FF30DFD77D9B8D96C5F83E201B

Very Pleased

This Holiday Inn Express was very clean an easy access to interstate 10. It appears to be somewhat new as that everything looked very fresh. Front desk was very friendly/professional. Breakfast was alittle shy on some items but overall was what I would expect at this type of lodging.

Very Pleased This Holiday Inn Express was very clean an easy access to interstate 10. It appears to be somewhat new as that everything looked very fresh. Front desk was very friendly/professional. Breakfast was alittle shy on some items but overall was what I would expect at this type of lodging.

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A4E8165ABED907717C6BD124AE4D7E99

A couple of glitches

First, the rooms that are highlighted in most ads about the hotel are likely not the ones you'll actually be given, especially if you book through a "third-party" site--Hotwire, Hotels, Expedia, etc. That's the mantra of the front desk staff. The rooms you will be given are usually on a lower floor, where you are either looking into an apartment building or worse. Had to change rooms due to malfunctioning bathroom and intrusive road noise. Then someone walked into my room with a key! Fortunately, it was a guest who had been accidentally issued the same room, but for a hotel that doesn't have a full time security presence on the street level elevator entrance, it was quite disconcerting. The management was profusely apologetic and offered to pay for room service dinner and a car ride to the airport, which was nice of them. As for positives, located close to subway stops and good nightlife. Would I stay here again? Not on a lower floor room, and not until the management institutionalizes the importance of making each guest feel welcome, irrespective of their source of booking.

A couple of glitches First, the rooms that are highlighted in most ads about the hotel are likely not the ones you'll actually be given, especially if you book through a "third-party" site--Hotwire, Hotels, Expedia, etc. That's the mantra of the front desk staff. The rooms you will be given are usually on a lower floor, where you are either looking into an apartment building or worse. Had to change rooms due to malfunctioning bathroom and intrusive road noise. Then someone walked into my room with a key! Fortunately, it was a guest who had been accidentally issued the same room, but for a hotel that doesn't have a full time security presence on the street level elevator entrance, it was quite disconcerting. The management was profusely apologetic and offered to pay for room service dinner and a car ride to the airport, which was nice of them. As for positives, located close to subway stops and good nightlife. Would I stay here again? Not on a lower floor room, and not until the management institutionalizes the importance of making each guest feel welcome, irrespective of their source of booking.

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C913C6FD1090234C02C06778A4B62916

Good People, great location

In the heart of Philadelphia, close to anything you might want to see is this hotel. If you are looking for giant rooms in a big name brand hotel the Alexander inn may not be for you , but it is without a doubt a comfortable, clean, well appointed room. Walk to the theater, restaurants, historic sites, business meetings and one of my favorite spots the Reading terminal market just a few blocks away. Do you want to go to Chinatown, Independence Hall you can walk in a few minutes. you are always close to great food and if you are so inclined a Tavern to wet your whistle. The people working there are extremely helpful and can point you in the right direction to ensure a great time. I will be back soon, count on it.

Good People, great location In the heart of Philadelphia, close to anything you might want to see is this hotel. If you are looking for giant rooms in a big name brand hotel the Alexander inn may not be for you , but it is without a doubt a comfortable, clean, well appointed room. Walk to the theater, restaurants, historic sites, business meetings and one of my favorite spots the Reading terminal market just a few blocks away. Do you want to go to Chinatown, Independence Hall you can walk in a few minutes. you are always close to great food and if you are so inclined a Tavern to wet your whistle. The people working there are extremely helpful and can point you in the right direction to ensure a great time. I will be back soon, count on it.

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D5CDCEAEAA56D0032B7B67B26697BB93

Great hotel. Good breakfast and upgrade

I usually stay at Hilton brand hotels in the loop/downtown area when I am in Chicago and LOVE this property. This is my favorite hilton property in the Chicago area and one of my favorite Hilton properties in the US. I was there this past weekend (1/27 to 29) and the stay was perfect as always. Hilton just started offering Suite upgrades at Hilton and DT properties this month, and this was my first stay at a property since the policy was instituted. They honored this policy and gave me Suite 2112, a beautiful spa corner suite. Plenty of room and a nice kitchen and sitting and dining area. While I wish the property had a lounge, the breakfast is great. You get a $17 voucher for state/lake which covers anything on the menu I think except steak. Lots of items on the menu including red velvet pancakes and banana french toast (they used to have croque monsieur on the menu that I loved but didn't see it on there this time). We ate dinner there Saturday at State and Lake and the prices are reasonable for a hotel and the food was good. The security is very good in the building. You must use your room key card to access the elevator and it will only work for the floor you are staying on. No pool, and the fitness center is small. But the fitness center is open 24/7 and I have never had to wait on an elipitical machine and you have a good view outside from machines and there are also headphones available for use. Bathroom was big and loved the soaking spa (althought I wish it had jets) and I love the bath products they use, I wish all Hiltons would use the bar bath soap they use. Only complaint I had there was there were two pairs of slippers and just one bathrobe in my robe. The slippers that I am assuming were for men since they were the biggest of the two were way too small for my feet (I could only get a few toes in them) and housekeeping never replaced the bathrobe that I used Friday night. When they cleaned the room Saturday they removed the robe and I asked the housekeeper on the floor for another robe and she didn't have one. Someone else from housekeeping knocked on my door about 10 minutes later and said they would be delivering another one shortly and they never did. I also wish they had some kind of store in the lobby to buy things like soft drinks since there isn't a lounge, but there are plenty of stores nearby. I flew and the orange and red lines are right outside the door and the blue line is only two blocks away. My friend drove and valet parking is $50 a night, so I would recomend people driving look for a cheaper garage or surface lot nearby.

Great hotel. Good breakfast and upgrade I usually stay at Hilton brand hotels in the loop/downtown area when I am in Chicago and LOVE this property. This is my favorite hilton property in the Chicago area and one of my favorite Hilton properties in the US. I was there this past weekend (1/27 to 29) and the stay was perfect as always. Hilton just started offering Suite upgrades at Hilton and DT properties this month, and this was my first stay at a property since the policy was instituted. They honored this policy and gave me Suite 2112, a beautiful spa corner suite. Plenty of room and a nice kitchen and sitting and dining area. While I wish the property had a lounge, the breakfast is great. You get a $17 voucher for state/lake which covers anything on the menu I think except steak. Lots of items on the menu including red velvet pancakes and banana french toast (they used to have croque monsieur on the menu that I loved but didn't see it on there this time). We ate dinner there Saturday at State and Lake and the prices are reasonable for a hotel and the food was good. The security is very good in the building. You must use your room key card to access the elevator and it will only work for the floor you are staying on. No pool, and the fitness center is small. But the fitness center is open 24/7 and I have never had to wait on an elipitical machine and you have a good view outside from machines and there are also headphones available for use. Bathroom was big and loved the soaking spa (althought I wish it had jets) and I love the bath products they use, I wish all Hiltons would use the bar bath soap they use. Only complaint I had there was there were two pairs of slippers and just one bathrobe in my robe. The slippers that I am assuming were for men since they were the biggest of the two were way too small for my feet (I could only get a few toes in them) and housekeeping never replaced the bathrobe that I used Friday night. When they cleaned the room Saturday they removed the robe and I asked the housekeeper on the floor for another robe and she didn't have one. Someone else from housekeeping knocked on my door about 10 minutes later and said they would be delivering another one shortly and they never did. I also wish they had some kind of store in the lobby to buy things like soft drinks since there isn't a lounge, but there are plenty of stores nearby. I flew and the orange and red lines are right outside the door and the blue line is only two blocks away. My friend drove and valet parking is $50 a night, so I would recomend people driving look for a cheaper garage or surface lot nearby.

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DEA0F4B9E7E5784C3DEE145F835F5B52

Easy-going and Ideal Location and Cost

I stayed at The Mosser for a couple of nights at the end of the Summer. I wanted somewhere central, middle of the road in price but with a bit of character. I booked a room with a private bathroom (you can get cheaper rooms if sharing). I was randomly upgraded after check in to a suite which was an unexpected pleasure - especially considering I was staying by myself (two bathrooms to just myself was a bit excessive but hey!). The hotel was ideal for my first time in San Francisco. Good location, friendly but not overbearing staff and the clientele was a good mix of all sorts. The front desk gave me a map and happily circled the sketchy areas of town for me. Hotel was lovely and laid back and the building is rather beautiful in an understated way. The room was nicely decorated and I appreciated having a big fridge for groceries. I guess if I hadn't been upgraded I wouldn't have enjoyed it so much but it really is perfect for someone who doesn't want to spend loads of money, while not slumming it either. Top tip - you can use the gym at the rather ugly and corporate Marriott across the road for about $10. But if you just walk in and use it early enough in the morning - they just assume you're a Marriott hotel guest!

Easy-going and Ideal Location and Cost I stayed at The Mosser for a couple of nights at the end of the Summer. I wanted somewhere central, middle of the road in price but with a bit of character. I booked a room with a private bathroom (you can get cheaper rooms if sharing). I was randomly upgraded after check in to a suite which was an unexpected pleasure - especially considering I was staying by myself (two bathrooms to just myself was a bit excessive but hey!). The hotel was ideal for my first time in San Francisco. Good location, friendly but not overbearing staff and the clientele was a good mix of all sorts. The front desk gave me a map and happily circled the sketchy areas of town for me. Hotel was lovely and laid back and the building is rather beautiful in an understated way. The room was nicely decorated and I appreciated having a big fridge for groceries. I guess if I hadn't been upgraded I wouldn't have enjoyed it so much but it really is perfect for someone who doesn't want to spend loads of money, while not slumming it either. Top tip - you can use the gym at the rather ugly and corporate Marriott across the road for about $10. But if you just walk in and use it early enough in the morning - they just assume you're a Marriott hotel guest!

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2B755E7466D60DCCBE716F4B5B598B97

My favorite hotel in the country

I'm not a big fan of Dallas, but go there monthly for work and Hotel ZaZa makes the trip worth it. They simply do everything right, from the big stuff (clean, well maintained, good service) to the little things (good coffee and tea every morning on every floor, valet puts a bottle of water in your car, etc.). Rooms are big and stylish, every staff member is very friendly (with the occasional waiter exception in the restaurant, but the bartenders are great) and they pay attention to every detail.

My favorite hotel in the country I'm not a big fan of Dallas, but go there monthly for work and Hotel ZaZa makes the trip worth it. They simply do everything right, from the big stuff (clean, well maintained, good service) to the little things (good coffee and tea every morning on every floor, valet puts a bottle of water in your car, etc.). Rooms are big and stylish, every staff member is very friendly (with the occasional waiter exception in the restaurant, but the bartenders are great) and they pay attention to every detail.

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9489F371E0EFA330498A2F112A90EB6D

Outstanding Experience

Our family has stayed at the Renaissance Charlotte SouthPark twice now while searching for our new home in NC. I cannot say enough about their outstanding customer service. Lasheika at the front desk was AMAZING. She went completely above and beyond for us. We loved being greeted so warmly, and the apple martinis and wine were also nice welcoming gifts after a long day! We will always continue to refer our family and friends when visiting us to stay there. Great place!

Outstanding Experience Our family has stayed at the Renaissance Charlotte SouthPark twice now while searching for our new home in NC. I cannot say enough about their outstanding customer service. Lasheika at the front desk was AMAZING. She went completely above and beyond for us. We loved being greeted so warmly, and the apple martinis and wine were also nice welcoming gifts after a long day! We will always continue to refer our family and friends when visiting us to stay there. Great place!

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C5D8CC7A0DC3EC6216DB836370478B4D

I echo the positive reviews

My first stay and I echo all of the positive reviews of this hotel. It is both classic and modern, with wonderful service, extremely comfortable rooms and well-appointed marble bathrooms. Some may be put off by the Westin's size, but it is surprisingly intimate and like the Palace and the Mark Hopkins, reminds you of its glorious origins. I always ask for a light-filled room and the Westin St Francis did not disappoint; they ensured that even the bathroom basked in natural light from a large window. Plus, I got a terrific (albeit a special) rate on my stay by booking on the hotel's website at just the right time. I am struggling to find something negative to say and simply cannot think of anything that displeased me!

I echo the positive reviews My first stay and I echo all of the positive reviews of this hotel. It is both classic and modern, with wonderful service, extremely comfortable rooms and well-appointed marble bathrooms. Some may be put off by the Westin's size, but it is surprisingly intimate and like the Palace and the Mark Hopkins, reminds you of its glorious origins. I always ask for a light-filled room and the Westin St Francis did not disappoint; they ensured that even the bathroom basked in natural light from a large window. Plus, I got a terrific (albeit a special) rate on my stay by booking on the hotel's website at just the right time. I am struggling to find something negative to say and simply cannot think of anything that displeased me!

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1A5BEFE907B8DE8F24691EFD23B52248

Loved it - Will Reccomend to All

Loved it. We were a little worried since it was our first trip to NY. Hotel was perfect for us. There was a total of 5 of us (3 little ones 7, 5, and 4). Hotel staff was great help with everything from directions to luggage. Easy walking to Metro stations, Chinatown and Little Itlay as well. We were very happy and will definitely stay again if we get the chance

Loved it - Will Reccomend to All Loved it. We were a little worried since it was our first trip to NY. Hotel was perfect for us. There was a total of 5 of us (3 little ones 7, 5, and 4). Hotel staff was great help with everything from directions to luggage. Easy walking to Metro stations, Chinatown and Little Itlay as well. We were very happy and will definitely stay again if we get the chance

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B1B871111CA4475A6398DE2851CE7046

Look no further!

Our family stayed at Hotel Andra while in Seattle prior to taking an Alaska cruise (4 days). From being picked up at the airport exactly on time by the car service, checking in (and given a room which was available, eventhough we were early), to their very well appointed rooms, our whole family enjoyed our stay tremendously! The Hotel staff is very friendly and go out of their way to assist with either dinner recommendations or reservations, or directions to sightseeing. We booked the large double queen rooms which had ample space to get comfortable and relax along with closets that were bigger than our closets back home. The hotel is within walking distance to most of Seattle's attractions and tons of restaurants and shops. We would not consider staying anywhere but Hotel Andra if our travels brought us back to Seattle! Thanks to all the staff at the Hotel for a wonderful start to our vacation.

Look no further! Our family stayed at Hotel Andra while in Seattle prior to taking an Alaska cruise (4 days). From being picked up at the airport exactly on time by the car service, checking in (and given a room which was available, eventhough we were early), to their very well appointed rooms, our whole family enjoyed our stay tremendously! The Hotel staff is very friendly and go out of their way to assist with either dinner recommendations or reservations, or directions to sightseeing. We booked the large double queen rooms which had ample space to get comfortable and relax along with closets that were bigger than our closets back home. The hotel is within walking distance to most of Seattle's attractions and tons of restaurants and shops. We would not consider staying anywhere but Hotel Andra if our travels brought us back to Seattle! Thanks to all the staff at the Hotel for a wonderful start to our vacation.

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155718CC91E15C1894D0B5E917056933

Very impressed

Stayed here twice this year whilst on business and very impressed. Rooms are large, spotlessly clean with a very comfortable bed. As others have mentioned, they are a little dated style wise and the AC can be a little loud, but absolutely nothing that should put you off. There is a coffee maker in the room and the coffee provided is pretty decent. Staff were great, friendly and efficient in all departments. I used the bar and restaurant and the food was very good and I thought reasonably priced for the standard of hotel. The Omni frequent guest program is well worth joining as it entitles the guest to complimentary internet. Overall very good value and I would defintely book again if in the Energy Corridor on business.

Very impressed Stayed here twice this year whilst on business and very impressed. Rooms are large, spotlessly clean with a very comfortable bed. As others have mentioned, they are a little dated style wise and the AC can be a little loud, but absolutely nothing that should put you off. There is a coffee maker in the room and the coffee provided is pretty decent. Staff were great, friendly and efficient in all departments. I used the bar and restaurant and the food was very good and I thought reasonably priced for the standard of hotel. The Omni frequent guest program is well worth joining as it entitles the guest to complimentary internet. Overall very good value and I would defintely book again if in the Energy Corridor on business.

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4503291397D1BA95B53E42F5363EABC9

Comfortable

Given the mixed reviews we didin't know what we'd find at Park 79. We had chosen it for its great location and (for NYC) reasonable prices. Well, we were very happy with what we found. Our room on the first floor at the back was very quiet and comfortable. The decor was simple but elegant, the bathroom, though small, very well appointed and quite adequate, and the bed very comfortable. The staff was helpful. My only complaint is that the cleaning staff was very noisy first thing in the morning, communicating (I think) on two way intercoms. There must be a quieter way to do this! Will stay here again when in New York.

Comfortable Given the mixed reviews we didin't know what we'd find at Park 79. We had chosen it for its great location and (for NYC) reasonable prices. Well, we were very happy with what we found. Our room on the first floor at the back was very quiet and comfortable. The decor was simple but elegant, the bathroom, though small, very well appointed and quite adequate, and the bed very comfortable. The staff was helpful. My only complaint is that the cleaning staff was very noisy first thing in the morning, communicating (I think) on two way intercoms. There must be a quieter way to do this! Will stay here again when in New York.

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4E564E3E5346701028A1883513BD9FF9

Another great stay at a Hampton Inn

Stayed here while attending a convention. You can't ask for a better location, convention center is right across the street within walking distance. There are many other things within walking distance, best of all, the Reading Terminal Market (YUM!). The hotel is clean and all employees were friendly. The free breakfast (which included Western Omelets) was beyond what I had expected. And again, the beds (just like the Hampton Inn in Ft. Lauderdale) were to die for. There were pillows of different firmness, the bed was just right and sheets were silky smooth. It was QUIET-I would have sworn I was the only one staying at this hotel. The price was great! The only drawback was the hallway from the elevator to my room--it was stifling hot day or night. To be fair, we were going through a change of seasons and I know the HVAC system can sometimes be "confused". I would definitely stay there again

Another great stay at a Hampton Inn Stayed here while attending a convention. You can't ask for a better location, convention center is right across the street within walking distance. There are many other things within walking distance, best of all, the Reading Terminal Market (YUM!). The hotel is clean and all employees were friendly. The free breakfast (which included Western Omelets) was beyond what I had expected. And again, the beds (just like the Hampton Inn in Ft. Lauderdale) were to die for. There were pillows of different firmness, the bed was just right and sheets were silky smooth. It was QUIET-I would have sworn I was the only one staying at this hotel. The price was great! The only drawback was the hallway from the elevator to my room--it was stifling hot day or night. To be fair, we were going through a change of seasons and I know the HVAC system can sometimes be "confused". I would definitely stay there again

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28F1B77DDDAC4F662AB1D9BB2D38DCF4

Hotel review

Clean rooms, slept great, good breakfast, great staff, perfect place to stay for one night if one needs to fly out or cruise the next day.

Hotel review Clean rooms, slept great, good breakfast, great staff, perfect place to stay for one night if one needs to fly out or cruise the next day.

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C2B1560C5302251D68FC114C065EC261

This is a exceptional place to stay

A great location on the lower East side. Rooms are spacious and comfortable. The staff is very helpful and considerate. I would stay there again without question! The food at the restaurant is very good and tasty, good service too!

This is a exceptional place to stay A great location on the lower East side. Rooms are spacious and comfortable. The staff is very helpful and considerate. I would stay there again without question! The food at the restaurant is very good and tasty, good service too!

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812CADE4745E0958A761961DF6BEDB56

Nice place to stay overall

The hotel is nice with a pool and exercise room, a little covered Gazebo to sit under on the patio area, and the rooms are in pretty good shape usually. I've stayed here pretty often on business so I am very familiar with the ins and outs. The front elevator is very slow but the rear one works well. The staff is friendly and usually very helpful. The only complaints I would have is that the parking lot fills quickly, the coffee is not very good, and the (except for waffles and toaster fare) cold breakfast buffet is never varied. The rooms are all clean as are the hallway carpets. I'm not finding mold in the bathrooms although some tubs are a little slow to drain. The TV has a variety of programming and there is free internet as well as a computer/printer in the lobby you can use. Shuttle service to local area businesses is available at no charge. All in all, a nice place to stay.

Nice place to stay overall The hotel is nice with a pool and exercise room, a little covered Gazebo to sit under on the patio area, and the rooms are in pretty good shape usually. I've stayed here pretty often on business so I am very familiar with the ins and outs. The front elevator is very slow but the rear one works well. The staff is friendly and usually very helpful. The only complaints I would have is that the parking lot fills quickly, the coffee is not very good, and the (except for waffles and toaster fare) cold breakfast buffet is never varied. The rooms are all clean as are the hallway carpets. I'm not finding mold in the bathrooms although some tubs are a little slow to drain. The TV has a variety of programming and there is free internet as well as a computer/printer in the lobby you can use. Shuttle service to local area businesses is available at no charge. All in all, a nice place to stay.

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318C8AD65C25677DFE51FCBC45D21F82

Great location, friendly staff, rooms a bit old.

The Sheraton on Canal Street is a great base to discover SoHo and Tribeca, away from the busy tourist area's around TImes Square. The staff is very friendly and helpfull and the Starbucks is convenient. But come on pay for WiFi in your room, it is 2012! Free Internet was available in the lobby. Room was big enough but a bit old, same for bathroom. We didn't eat in the hotel as there are so much nice restaurants and bars nearby.

Great location, friendly staff, rooms a bit old. The Sheraton on Canal Street is a great base to discover SoHo and Tribeca, away from the busy tourist area's around TImes Square. The staff is very friendly and helpfull and the Starbucks is convenient. But come on pay for WiFi in your room, it is 2012! Free Internet was available in the lobby. Room was big enough but a bit old, same for bathroom. We didn't eat in the hotel as there are so much nice restaurants and bars nearby.

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827247BF6F249F90E63C621348603BF7

Didn't want to leave!

My family of three stayed here for two nights in the Ocatilla Club. We do not usually stay at this level of resort; we're pretty down-to-earth, which is a nice way of saying I'm super tight with my wallet when it comes to hotels. This place was exceptional for us, and for the first few minutes after check-in I wondered if we belonged. But I quickly relaxed and noticed that the Biltmore attracts a varied clientele--not just the beautiful people in resort wear, but also families, casual dressers, retirees, etc. The resort is beautiful but not stuffy. We settled right in, and in the end we found it very hard to leave! I think staying at Ocatilla Club was key to how much we loved this place. The Ocatilla rooms are in their own building and have their own exclusive lounge with concierge. That lounge was such a great benefit. Cold water, Tea, lemonade, and soda are available all day. Every morning there is a nice continental breakfast available, with good pastries, tons of appealing fresh fruit, bagels, yogurt, and excellent granola. Each evening there are appetizers and wine & beer before dinner, and dessert every night. All complimentary. There is ample seating and a lovely patio area including a fire which is great for s'mores (they have a kit for kids). The lounge features a wonderful concierge staff who are truly engaged and helpful, and very kind to families. We really appreciated Leo, but her fellow staffers were equally great. Unfortunately our interactions with other staff were more hit-and-miss. One concierge at the main building told us the wrong opening time for the putting range; at Frank & Albert's (one of the restaurants) we inquired around a vegetarian substitution for the burger and our server replied "You mean like a turkey burger?" That said, on a subsequent visit I heard a different server offer another guest a helpful list dishes on the menu that could be adjusted to become vegetarian, so our server may have just been an exception. We certainly liked our two meals at Frank & Albert's. Thanks to the Ocatilla lounge we didn't end up dining in any of the other restaurants or lounges. Be aware that the resort is large; it has numerous pools, tennis courts, conference facilities, and other amenities; it is surrounded by a gold course and other related residential properties so you are a long way from anything. It makes the atmosphere idyllic, but a quick jaunt out to get something isn't really possible. We ventured out for one great tour of Taliesin but otherwise we stayed on the property relaxing and enjoying the stunning grounds. If we were doing a lot of coming-and-going this might not have been such a great fit. It's really nice to wander the grounds and see the architecture (borrowing heavily from FLW, although he merely consulted on the project), the period furniture, and the historic photos everywhere. The grounds are well-kept and a treat for the eyes. Lovely place; two nights was not enough; I would go back in a heartbeat.

Didn't want to leave! My family of three stayed here for two nights in the Ocatilla Club. We do not usually stay at this level of resort; we're pretty down-to-earth, which is a nice way of saying I'm super tight with my wallet when it comes to hotels. This place was exceptional for us, and for the first few minutes after check-in I wondered if we belonged. But I quickly relaxed and noticed that the Biltmore attracts a varied clientele--not just the beautiful people in resort wear, but also families, casual dressers, retirees, etc. The resort is beautiful but not stuffy. We settled right in, and in the end we found it very hard to leave! I think staying at Ocatilla Club was key to how much we loved this place. The Ocatilla rooms are in their own building and have their own exclusive lounge with concierge. That lounge was such a great benefit. Cold water, Tea, lemonade, and soda are available all day. Every morning there is a nice continental breakfast available, with good pastries, tons of appealing fresh fruit, bagels, yogurt, and excellent granola. Each evening there are appetizers and wine & beer before dinner, and dessert every night. All complimentary. There is ample seating and a lovely patio area including a fire which is great for s'mores (they have a kit for kids). The lounge features a wonderful concierge staff who are truly engaged and helpful, and very kind to families. We really appreciated Leo, but her fellow staffers were equally great. Unfortunately our interactions with other staff were more hit-and-miss. One concierge at the main building told us the wrong opening time for the putting range; at Frank & Albert's (one of the restaurants) we inquired around a vegetarian substitution for the burger and our server replied "You mean like a turkey burger?" That said, on a subsequent visit I heard a different server offer another guest a helpful list dishes on the menu that could be adjusted to become vegetarian, so our server may have just been an exception. We certainly liked our two meals at Frank & Albert's. Thanks to the Ocatilla lounge we didn't end up dining in any of the other restaurants or lounges. Be aware that the resort is large; it has numerous pools, tennis courts, conference facilities, and other amenities; it is surrounded by a gold course and other related residential properties so you are a long way from anything. It makes the atmosphere idyllic, but a quick jaunt out to get something isn't really possible. We ventured out for one great tour of Taliesin but otherwise we stayed on the property relaxing and enjoying the stunning grounds. If we were doing a lot of coming-and-going this might not have been such a great fit. It's really nice to wander the grounds and see the architecture (borrowing heavily from FLW, although he merely consulted on the project), the period furniture, and the historic photos everywhere. The grounds are well-kept and a treat for the eyes. Lovely place; two nights was not enough; I would go back in a heartbeat.

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877F98AA3B912DF5CD03AC433B3A5B8A

Good base from which to see San Francisco

A well fitted out hotel with clean spacious rooms, great restaurant with excellent breakfast buffet. We asked for adjoining rooms which we got. Close to mid town and walking distance to Market st. Good views over the city. The Friendly doormen were always on hand to help with luggage and getting taxis. didn't make it to the gym but plan to next visit.

Good base from which to see San Francisco A well fitted out hotel with clean spacious rooms, great restaurant with excellent breakfast buffet. We asked for adjoining rooms which we got. Close to mid town and walking distance to Market st. Good views over the city. The Friendly doormen were always on hand to help with luggage and getting taxis. didn't make it to the gym but plan to next visit.

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7F816011E3E83E42105072D179D10303

Great Hotel in San Francisco

I have spent time in many hotels in downtown San Francisco. For the last two trips I have stayed at the Grand Hyatt and it has become my favorite hotel in the area. The rooms are great--I like the design and they have several design touches that make the rooms very nice to stay in--things like reading lights, TVs with adjustable viewing angles and extensions, iphone charging through the clock radios, and interesting designs in the bathrooms. I do wish that the TV stations were in HD--they TVs are HD but the broadcasts are not updated yet... Looking forward to many more stays in the future at the Grand Hyatt.

Great Hotel in San Francisco I have spent time in many hotels in downtown San Francisco. For the last two trips I have stayed at the Grand Hyatt and it has become my favorite hotel in the area. The rooms are great--I like the design and they have several design touches that make the rooms very nice to stay in--things like reading lights, TVs with adjustable viewing angles and extensions, iphone charging through the clock radios, and interesting designs in the bathrooms. I do wish that the TV stations were in HD--they TVs are HD but the broadcasts are not updated yet... Looking forward to many more stays in the future at the Grand Hyatt.

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238726A88FD4E019E47C6D87191563BF

Great location & staff.

The staff are very friendly & helpful & the location in down town San Francisco is great. The rooms are well furnished & quite funky. The room heating is old & not great (noisey & difficult to manage). Adding a complimentary bottle of drinking water would be a nice touch considering there's no restraurant or mini bar! The valet parking could be a bit quicker!

Great location & staff. The staff are very friendly & helpful & the location in down town San Francisco is great. The rooms are well furnished & quite funky. The room heating is old & not great (noisey & difficult to manage). Adding a complimentary bottle of drinking water would be a nice touch considering there's no restraurant or mini bar! The valet parking could be a bit quicker!

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2CE43540EA7FE645AE509A1380D31E9B

an oasis of luxury

I live in San Antonio, and my a/c went out Saturday night of the labor day holiday weekend. Could not sleep at home, so I decided to pamper myself and try this hotel close to my apartment. When i arrived i was given a room on the 6th floor. I asked the front desk clerk if i could have a room on a higher floor, since i would not usually stay in a hotel in town. she was very sweet and gave me one on the 19th floor!!! It was cool, a real treat since my car hadn't time to cool down, nicely decorated, and quite comfortable. I had a wonderful nights sleep.I took a few pictures of the view out towards the hill country. My room looked exactly like their promo pics. I would definitely stay here again, and recommend this to anyone visiting our city. It's location along highway I-10 is good for getting around, you can be downtown in about 15 minutes or less. There are several nice restaurants close by, and a delicious steak restaurant on site. I didn't eat there this time, but I have in the past.

an oasis of luxury I live in San Antonio, and my a/c went out Saturday night of the labor day holiday weekend. Could not sleep at home, so I decided to pamper myself and try this hotel close to my apartment. When i arrived i was given a room on the 6th floor. I asked the front desk clerk if i could have a room on a higher floor, since i would not usually stay in a hotel in town. she was very sweet and gave me one on the 19th floor!!! It was cool, a real treat since my car hadn't time to cool down, nicely decorated, and quite comfortable. I had a wonderful nights sleep.I took a few pictures of the view out towards the hill country. My room looked exactly like their promo pics. I would definitely stay here again, and recommend this to anyone visiting our city. It's location along highway I-10 is good for getting around, you can be downtown in about 15 minutes or less. There are several nice restaurants close by, and a delicious steak restaurant on site. I didn't eat there this time, but I have in the past.

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40787CB823A058CFA64E1263542CFEEA

very nice property

Close to the airport (free shuttle service to and from airport), nice pool; satisfying evening meal and breakfast; working fireplace in room. Starbucks, Carl Jr., and drugstores are within easy walking distance. The only negative might be the set-up of the hotel. All rooms are part of either a four-plex or eight-plex unit with all rooms having outside entrances. Some may have safety concerns, but the area seems to be very nice. I heard no noise and had no concerns whatsoever. In fact, this room was probably one of the quietest rooms I've ever stayed in. This hotel is pricey, but everything in San Jose is pricey. Caveat: The rooms are advertised as having queen size beds, but they are not queen size. Full size, at best,. Sleeping two to a bed is rather close and very uncomfortable. Either get a king size bed or sleep separate.

very nice property Close to the airport (free shuttle service to and from airport), nice pool; satisfying evening meal and breakfast; working fireplace in room. Starbucks, Carl Jr., and drugstores are within easy walking distance. The only negative might be the set-up of the hotel. All rooms are part of either a four-plex or eight-plex unit with all rooms having outside entrances. Some may have safety concerns, but the area seems to be very nice. I heard no noise and had no concerns whatsoever. In fact, this room was probably one of the quietest rooms I've ever stayed in. This hotel is pricey, but everything in San Jose is pricey. Caveat: The rooms are advertised as having queen size beds, but they are not queen size. Full size, at best,. Sleeping two to a bed is rather close and very uncomfortable. Either get a king size bed or sleep separate.

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9F43BB16504D368BE43E42B73655B38A

Nice Clean Stay!

I arrived late on Saturday night and the hotel was still busy with walk-ins. Although it was time consuming for the clerk to check those people in I had booked on points and it took a total of about a minute for the clerk to have me sign my reg card and give me my keys. I was reluctant about booking the hotel due to lack of comments and positive comments on Trip Advisor but I am glad I did. I stayed on the top floor and it was very quiet, well decorated, and very clean. The hotel hadn't been upgraded to include flat screens but had a large refrigerator, safe, iron, and the internet was very fast and easy to connect to. I had forgot my hair conditioner and there wasn't any in the room. Perhaps it could have been obtained through front desk but I was already in the shower when I realized it was missing. Being gluten free I skipped the breakfast, so I can't rate it. The hotel had two elevators that were very quick. The clerks could have been more hospitable, but they weren't rude, just busy and overwhelmed. I was in town for a downtown convention and the commute was a quick and easy ten minute drive.

Nice Clean Stay! I arrived late on Saturday night and the hotel was still busy with walk-ins. Although it was time consuming for the clerk to check those people in I had booked on points and it took a total of about a minute for the clerk to have me sign my reg card and give me my keys. I was reluctant about booking the hotel due to lack of comments and positive comments on Trip Advisor but I am glad I did. I stayed on the top floor and it was very quiet, well decorated, and very clean. The hotel hadn't been upgraded to include flat screens but had a large refrigerator, safe, iron, and the internet was very fast and easy to connect to. I had forgot my hair conditioner and there wasn't any in the room. Perhaps it could have been obtained through front desk but I was already in the shower when I realized it was missing. Being gluten free I skipped the breakfast, so I can't rate it. The hotel had two elevators that were very quick. The clerks could have been more hospitable, but they weren't rude, just busy and overwhelmed. I was in town for a downtown convention and the commute was a quick and easy ten minute drive.

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5D185AB112586F481BD4EB3793B70C67

Beautiful Hotel in Great location!

Not only is this hotel beautiful, it is in a great location. It has The French Room located right inside (which is THE best restaurant I have been to) ALso it is in EASY walking distance to The chesterfield (a New Orleans type bar) and several clubs and live music venues.... The room was large and comfortable... when we arrived they had a bottle of champagne and a fruit and cheese tray waiting for us in the room (NICE SURPRISE!) We have been here several times and will return again! It is good for kids also... we went with our 3 kids twice and they loved the decor and the old school feel... They also have a more casual restaurant that the kids loved. I haven't done the afternoon tea they have but look forward to returning soon to try that out!

Beautiful Hotel in Great location! Not only is this hotel beautiful, it is in a great location. It has The French Room located right inside (which is THE best restaurant I have been to) ALso it is in EASY walking distance to The chesterfield (a New Orleans type bar) and several clubs and live music venues.... The room was large and comfortable... when we arrived they had a bottle of champagne and a fruit and cheese tray waiting for us in the room (NICE SURPRISE!) We have been here several times and will return again! It is good for kids also... we went with our 3 kids twice and they loved the decor and the old school feel... They also have a more casual restaurant that the kids loved. I haven't done the afternoon tea they have but look forward to returning soon to try that out!

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4FCF574DA3F063F136AF697977ACD81F

Gorgeous and stylish

Spent 4 nights here in an Opera Suite on the penthouse floor which meant great floor to ceiling views of the Hills. The room was gorgeous with a separate living area, balcony, and huge windows in the bedroom that had remote-controlled shades. We spent a lot of time gazing out enjoying the view! The location of the hotel is not in the ritziest part of Beverly Hills but it is within walking distance to The Grove, 3rd Street and Robertson Boulevard. The only downside of our stay was the cost of valet parking (there was no option for self-parking) which was $33/day. It was a very luxurious end to our 3 week travels around California.

Gorgeous and stylish Spent 4 nights here in an Opera Suite on the penthouse floor which meant great floor to ceiling views of the Hills. The room was gorgeous with a separate living area, balcony, and huge windows in the bedroom that had remote-controlled shades. We spent a lot of time gazing out enjoying the view! The location of the hotel is not in the ritziest part of Beverly Hills but it is within walking distance to The Grove, 3rd Street and Robertson Boulevard. The only downside of our stay was the cost of valet parking (there was no option for self-parking) which was $33/day. It was a very luxurious end to our 3 week travels around California.

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A4F3C1F86439D27E773334313E279A2C

Convenient, spacious and great service

This hotel was perfect for our trip to NYC. The suite was large enough to accommodate three of us. We were on a high floor and could not hear a thing despite being in the middle of Times Square - the sound insulation was excellent. The drapes were very heavy, so kept the bright lights out at night as well. The hotel was an oasis from the hustle and bustle of Times Square. We were able to walk to all of the attractions, shows and shops on Fifth Avenue as well as nearby restaurants. Although I travel to NYC frequently on business and we used to live there years ago, this was a rare visit at tourists and this turned out to be an excellent base for our visit. The staff were very courteous and helpful. The breakfast was a bit run of the mill, but then you cannot have everything. My only issue was that I tried to extend my stay by arriving a day ahead. The room we had booked was a bit more expensive, which I was willing to pay. However, I was told we would have to pay the higher rate for our entire stay, not just for the extra day. That was bizarre. So we ended up keeping our original reservation at the lower rate and spent the extra day elsewhere - that was a bit of an inconvenience but the other hotel was very good as well, so it worked out well.

Convenient, spacious and great service This hotel was perfect for our trip to NYC. The suite was large enough to accommodate three of us. We were on a high floor and could not hear a thing despite being in the middle of Times Square - the sound insulation was excellent. The drapes were very heavy, so kept the bright lights out at night as well. The hotel was an oasis from the hustle and bustle of Times Square. We were able to walk to all of the attractions, shows and shops on Fifth Avenue as well as nearby restaurants. Although I travel to NYC frequently on business and we used to live there years ago, this was a rare visit at tourists and this turned out to be an excellent base for our visit. The staff were very courteous and helpful. The breakfast was a bit run of the mill, but then you cannot have everything. My only issue was that I tried to extend my stay by arriving a day ahead. The room we had booked was a bit more expensive, which I was willing to pay. However, I was told we would have to pay the higher rate for our entire stay, not just for the extra day. That was bizarre. So we ended up keeping our original reservation at the lower rate and spent the extra day elsewhere - that was a bit of an inconvenience but the other hotel was very good as well, so it worked out well.

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C8318DCC02CFEC31C9582B16D36FDE1E

A Very Good Business Hotel

I stayed here two nights on business. There are not a lot of nation chain type restaurants nearby, but there are plenty of dining options. Robert at the front desk gave me several good recommendations. The room was very comfortable and easy to work in, which I had plenty to do in the evening. The bed was very comfortable and there were four pillows, two soft and two firm, which made getting comfortable easy. The breakfast was typical Hampton, with a nice simple selection. I prefer real eggs to instant, but it was fine. My only other minor complaint was that the AC unit fan seemed to be a bit loud, but not so much that I couldn't sleep.

A Very Good Business Hotel I stayed here two nights on business. There are not a lot of nation chain type restaurants nearby, but there are plenty of dining options. Robert at the front desk gave me several good recommendations. The room was very comfortable and easy to work in, which I had plenty to do in the evening. The bed was very comfortable and there were four pillows, two soft and two firm, which made getting comfortable easy. The breakfast was typical Hampton, with a nice simple selection. I prefer real eggs to instant, but it was fine. My only other minor complaint was that the AC unit fan seemed to be a bit loud, but not so much that I couldn't sleep.

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8C6E8C155F55CEE618D1A5293AD29ED7

Welcome Home!

Welcome home was the greeting each time we came through the door! The corner suites windows on two sides and a great little kitchen. We called it our 'flat' and enjoyed the spacious suite.

Welcome Home! Welcome home was the greeting each time we came through the door! The corner suites windows on two sides and a great little kitchen. We called it our 'flat' and enjoyed the spacious suite.

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10D6F119958624FBFD126D6121D3D3E5

Affinia Manhattan

Grand lobby and public areas, but very small rooms. I'm sure there were bigger rooms, and to be honest, as we'd booked this trip thro a travel agent we hadn't really given it much thought beforehand, (wish we had!). But we were shocked when we saw the room (no 1726) . Most of the space was taken up with unusable corridor - evidence of the fact that they'd clearly tried to pack just one more habitable/chargeable space onto that floor! On the upside, the staff were very friendly and helpful, the toiletries were pretty classy (philosophy products) and plentiful and the hotel was in a great, central position (5/10 mins walk to Empire state bldg, Rockerfeller Centre, Grand Central stn and theatreland). Lots of cheapish deli's nearby for breakfast too. Be prepared for non-stop traffic noise - keep windows closed and AC on!

Affinia Manhattan Grand lobby and public areas, but very small rooms. I'm sure there were bigger rooms, and to be honest, as we'd booked this trip thro a travel agent we hadn't really given it much thought beforehand, (wish we had!). But we were shocked when we saw the room (no 1726) . Most of the space was taken up with unusable corridor - evidence of the fact that they'd clearly tried to pack just one more habitable/chargeable space onto that floor! On the upside, the staff were very friendly and helpful, the toiletries were pretty classy (philosophy products) and plentiful and the hotel was in a great, central position (5/10 mins walk to Empire state bldg, Rockerfeller Centre, Grand Central stn and theatreland). Lots of cheapish deli's nearby for breakfast too. Be prepared for non-stop traffic noise - keep windows closed and AC on!

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452E6E8F9B4BCA18B5A65ED236BE1C39

Nice Hotel & Staff!

My wife and I stayed for one night at this hotel and our overall experience was very positive. The check-in was smooth and the associate was very friendly and provided a room on the 24th floor with a nice view. We had a good size room and the bathroom was also nicely maintained. The fitness center on the 3rd floor is very well equipped with a variety of 'new' fitness and cardio machines. The hotel has a special Saturday parking rate of $20 with unlimited entry. We would definitely consider this hotel for our future stay in Philly.

Nice Hotel & Staff! My wife and I stayed for one night at this hotel and our overall experience was very positive. The check-in was smooth and the associate was very friendly and provided a room on the 24th floor with a nice view. We had a good size room and the bathroom was also nicely maintained. The fitness center on the 3rd floor is very well equipped with a variety of 'new' fitness and cardio machines. The hotel has a special Saturday parking rate of $20 with unlimited entry. We would definitely consider this hotel for our future stay in Philly.

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7557C27299C6326479BB77E25F77F886

Great hotel

Our group stayed here and it was really great! Great rooms and great shopping!

Great hotel Our group stayed here and it was really great! Great rooms and great shopping!

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434D027892017B3021C00A5738DABF34

Staff needs customer service training

After saying I'd never stay at this hotel again when I stayed here for a conference over 25 years again, I gave it another chance because it's in a good location. Big mistake! Then as now the staff do not understand that they have guests who have traveled a long way to be there and who stay up late at night to enjoy the city. The housekeeping staff were talking loudly in the hallway outside our room more than once over our four day stay. Apparently "do not disturb" means nothing to them. We arrived mid morning and our room was not available. This is understandable though unusual these days. The front desk clerk told us it would be ready by 1pm.. When we came back at one the new clerk told us they only guarantee 3pm arrival and not to expect anything better. I can see why. There is no sense of urgency in the work of the housekeeping staff. Every time we encountered them they were visiting with other workers and cleaning and talking were mutually exclusive activities. Our room on the 15th floor had nice finishes in the bathroom but a badly stained couch. Our niece's room which was on a Hilton Honors floor was very dated. The tile grout in the bathroom was awful. I could not have stayed in that room. Even though we are Hilton Honors members, I'm glad I wasn't on that floor. I know better to stay there on our next trip to New York.

Staff needs customer service training After saying I'd never stay at this hotel again when I stayed here for a conference over 25 years again, I gave it another chance because it's in a good location. Big mistake! Then as now the staff do not understand that they have guests who have traveled a long way to be there and who stay up late at night to enjoy the city. The housekeeping staff were talking loudly in the hallway outside our room more than once over our four day stay. Apparently "do not disturb" means nothing to them. We arrived mid morning and our room was not available. This is understandable though unusual these days. The front desk clerk told us it would be ready by 1pm.. When we came back at one the new clerk told us they only guarantee 3pm arrival and not to expect anything better. I can see why. There is no sense of urgency in the work of the housekeeping staff. Every time we encountered them they were visiting with other workers and cleaning and talking were mutually exclusive activities. Our room on the 15th floor had nice finishes in the bathroom but a badly stained couch. Our niece's room which was on a Hilton Honors floor was very dated. The tile grout in the bathroom was awful. I could not have stayed in that room. Even though we are Hilton Honors members, I'm glad I wasn't on that floor. I know better to stay there on our next trip to New York.

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63BB4F51B639D1571B95AF350A2B1E96

Solid Hotel, Great Location

Was at the Essex House this past weekend for the first time in almost 20 years. It is a Grand Hotel in the traditional style. Check-in was marred by a long line and only two people at the desk, but they soon sent over more staff to assist. They couln't find us a room (I was there after the check-in time but there were no rooms ready) and after a 10-15 minute wait with the desk clerk calling various parties, we were given an upgraded room overlooking the park, but on a very low floor. The room was lovely, with automatic floor LED's that illumiated when you got close to the bed or got out of bed; contemporary furnishings and nice decor. The room still got a lot of street noise as we were on the third floor. The toiletry amenities were of high quality, though the shower head could use a removal of the flow reducer, or perhaps a rain shower head so you could get a good stream of water for a great shower. The elevators tended to require longer waits than should have been necessary. Checkout once again was typified by a long line and a long wait. They need to get their front desk in better shape to avoid poor initial and final impressions. Many hotels have done away with charging for local and toll free calls, but not here. Internet is fifteen bucks a day and room service is priced at rather silly levels, as is the restaurant off the lobby, with 14 dollar smoothies and six dollars for a bagel (not bagel and coffee, just the bagel!). Lots of nearby choices for breakfast or a snack at prices not from another world. We paid a special "sale" rate and felt we got good value. At regular rack rates there are many at least equally good places to stay at better value.

Solid Hotel, Great Location Was at the Essex House this past weekend for the first time in almost 20 years. It is a Grand Hotel in the traditional style. Check-in was marred by a long line and only two people at the desk, but they soon sent over more staff to assist. They couln't find us a room (I was there after the check-in time but there were no rooms ready) and after a 10-15 minute wait with the desk clerk calling various parties, we were given an upgraded room overlooking the park, but on a very low floor. The room was lovely, with automatic floor LED's that illumiated when you got close to the bed or got out of bed; contemporary furnishings and nice decor. The room still got a lot of street noise as we were on the third floor. The toiletry amenities were of high quality, though the shower head could use a removal of the flow reducer, or perhaps a rain shower head so you could get a good stream of water for a great shower. The elevators tended to require longer waits than should have been necessary. Checkout once again was typified by a long line and a long wait. They need to get their front desk in better shape to avoid poor initial and final impressions. Many hotels have done away with charging for local and toll free calls, but not here. Internet is fifteen bucks a day and room service is priced at rather silly levels, as is the restaurant off the lobby, with 14 dollar smoothies and six dollars for a bagel (not bagel and coffee, just the bagel!). Lots of nearby choices for breakfast or a snack at prices not from another world. We paid a special "sale" rate and felt we got good value. At regular rack rates there are many at least equally good places to stay at better value.

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5CC247C259ADB6CF02450F29605E59A9

Good value and location

I recently stayed at the Hampton Inn during a business trip to NYC when my go-to hotel was unavailable. This hotel came as a very pleasant surprise, a great value. Good location and clean, very well appointed rooms. The service was friendly and the breakfast had a wide range of choices.

Good value and location I recently stayed at the Hampton Inn during a business trip to NYC when my go-to hotel was unavailable. This hotel came as a very pleasant surprise, a great value. Good location and clean, very well appointed rooms. The service was friendly and the breakfast had a wide range of choices.

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86E81EB64313E8A62AAE159D30162E49

Good hotel, I was in NY in August at the Sheraton Tribeca. My experience was good because the hotel is clean, quite it

I was in NY in August at the Sheraton Tribeca. My experience was good because the hotel is clean, quite central and very comfortable. There are several subway stations nearby and a ten minute walk away is the World Trade Center. The only drawback the price is not exactly cheap, especially the breakfast. However I would recommend it, good experience.

Good hotel, I was in NY in August at the Sheraton Tribeca. My experience was good because the hotel is clean, quite it I was in NY in August at the Sheraton Tribeca. My experience was good because the hotel is clean, quite central and very comfortable. There are several subway stations nearby and a ten minute walk away is the World Trade Center. The only drawback the price is not exactly cheap, especially the breakfast. However I would recommend it, good experience.

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B30940B25BEFC7AC39C054F7E18B6800

Rip-off: "Waterless" Hot Tub, Smelly, Dirty Room, and Rude Personel.

I really cannot believe this place. We booked three rooms. A King Spa Room, A Spa Suite and a Superior Suite. Upon arrival, they explained that the downgrade we had agreed to in order to stay on the same floor was not possible due to a mistake They were sorry and understood. So we accepted a downgrade (for the same money) for a benefit they offered to provide; we did not get it, nor did we get the money back. They fixed this the following day. So far, so bad but, please believe us: - Spa Rooms (both) with NO HOT WATER ON THE "HOT" TUB (a maintenance person claimed the boiler wasn't working correctly. Genius!) - Our floor (4th) smelled like human feces, especially on the hallways. (a maintenance person checked this and agreed we needed to complain... after we did, of course. No solution.) - Rooms were dirty and dusty when we arrived and housekeeping services were a joke; they hardly made the beds, and wouldn't even pick up things from the floor, nor throw away empty cans or melted ice. We complained but... nothing. Dog hairs on our chaise long, dust everywhere, etc. Things we took from the minibar were not replaced in three nights. - Rooms are ultra dark, and the only way to light them up is to turn on 10+ little lamp switches. Location is great, which makes running away from the mess easier. Upon departure, we complained in detail about all these issues. "I'm sorry to hear this was all e got as an answer". Anyway. All this wasn't enough to spoil Washington for us. What a great city! Conclusion: I DO recommend visiting Washington. I DON'T recommend staying at the Palomar. Edward, Boston MA

Rip-off: "Waterless" Hot Tub, Smelly, Dirty Room, and Rude Personel. I really cannot believe this place. We booked three rooms. A King Spa Room, A Spa Suite and a Superior Suite. Upon arrival, they explained that the downgrade we had agreed to in order to stay on the same floor was not possible due to a mistake They were sorry and understood. So we accepted a downgrade (for the same money) for a benefit they offered to provide; we did not get it, nor did we get the money back. They fixed this the following day. So far, so bad but, please believe us: - Spa Rooms (both) with NO HOT WATER ON THE "HOT" TUB (a maintenance person claimed the boiler wasn't working correctly. Genius!) - Our floor (4th) smelled like human feces, especially on the hallways. (a maintenance person checked this and agreed we needed to complain... after we did, of course. No solution.) - Rooms were dirty and dusty when we arrived and housekeeping services were a joke; they hardly made the beds, and wouldn't even pick up things from the floor, nor throw away empty cans or melted ice. We complained but... nothing. Dog hairs on our chaise long, dust everywhere, etc. Things we took from the minibar were not replaced in three nights. - Rooms are ultra dark, and the only way to light them up is to turn on 10+ little lamp switches. Location is great, which makes running away from the mess easier. Upon departure, we complained in detail about all these issues. "I'm sorry to hear this was all e got as an answer". Anyway. All this wasn't enough to spoil Washington for us. What a great city! Conclusion: I DO recommend visiting Washington. I DON'T recommend staying at the Palomar. Edward, Boston MA

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94D87B44D4297C3FF340A1A1F9B924C5

Very nice hotel!

We took a quick trip into Manhattan for the evening and stayed here. The hotel is tucked away just outside the Theatre district and Times Square area, just enough off the street where you felt a little removed from the hustle and bustle (which was very nice). The front desk staff was swift, courteous and quickly checked us in even when there seemed to be a lot of people in the lobby. They have two elevators and they were so slow (my only real gripe to this whole post), it seemed like it was staff members holding up the elevator moving things on and off the elevator. In any event, after waiting 5 min for the elevator, we got to our room and it was bigger than what I thought it was going to be. Only 8 rooms per floor (which is nice) and the room was modernly furnished. We went out to times square which was about 5-6 blocks away and we got to see all sorts of things along the way. We ate at Beer Authority and enjoyed a great filet minon and cider beer and then retired for the evening. It was strange because when I went to get under the covers it felt damp at the end of the bed. I closed my eyes and told myself its because it was washed earlier and not dried entirely... lol! Anyway, in any event its a great place to stay,a little off the beaten path (good for noise level), I highly recommend it.

Very nice hotel! We took a quick trip into Manhattan for the evening and stayed here. The hotel is tucked away just outside the Theatre district and Times Square area, just enough off the street where you felt a little removed from the hustle and bustle (which was very nice). The front desk staff was swift, courteous and quickly checked us in even when there seemed to be a lot of people in the lobby. They have two elevators and they were so slow (my only real gripe to this whole post), it seemed like it was staff members holding up the elevator moving things on and off the elevator. In any event, after waiting 5 min for the elevator, we got to our room and it was bigger than what I thought it was going to be. Only 8 rooms per floor (which is nice) and the room was modernly furnished. We went out to times square which was about 5-6 blocks away and we got to see all sorts of things along the way. We ate at Beer Authority and enjoyed a great filet minon and cider beer and then retired for the evening. It was strange because when I went to get under the covers it felt damp at the end of the bed. I closed my eyes and told myself its because it was washed earlier and not dried entirely... lol! Anyway, in any event its a great place to stay,a little off the beaten path (good for noise level), I highly recommend it.

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FBAEACC07EE3786BEAAFADD7111996C1

Don't stay here unless you like the sound of constructon!

Got this hotel again on Priceline cheap . . . but I wouldn't now take a room here if they paid me! Been here three nights and EVERY day I was woken up by construction whether it was in house fixing something in the hallway or from the building next door. Today my wife and I were woken up at 7:30 AM. When I complained yesterday the manager claimed she would get to the source of the problem to correct it and call me back . . . she didn't call me back and the construction started even earlier the next day! I was told by the operator today one can here the noise throughout the building. I did call the manager on duty today, he simply left me on hold. I will say if you like the pounding of hammers and the sound of drills, you might disagree with my review.

Don't stay here unless you like the sound of constructon! Got this hotel again on Priceline cheap . . . but I wouldn't now take a room here if they paid me! Been here three nights and EVERY day I was woken up by construction whether it was in house fixing something in the hallway or from the building next door. Today my wife and I were woken up at 7:30 AM. When I complained yesterday the manager claimed she would get to the source of the problem to correct it and call me back . . . she didn't call me back and the construction started even earlier the next day! I was told by the operator today one can here the noise throughout the building. I did call the manager on duty today, he simply left me on hold. I will say if you like the pounding of hammers and the sound of drills, you might disagree with my review.

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6216F55369810397385706B561FC2A9C

Great price and location

This is a great hotel, with a great price and location - in the U district, near lots of good restaurants, and of course, the University of Washington and the UW Medical Center. The decor is sort of mod-hip, but very pleasing. The room was great - lots of pillows on the bed, flat screen TV. Our deluxe room had a microwave and fridge as well. Parking was free, in lots right on the property. The front desk staff was very friendly and helpful. They have an airport shuttle for $25. My only complaint was breakfast - it was only the typical hotel fair: bagels, cereal, donuts, etc. The only fresh fruit was bananas (but at least they were organic). And, the had STARBUCKS coffee - ugh! I would think that with all the local, boutique roasters in Seattle, that a hip little hotel like this would have decent coffee. If their breakfast/coffee had been better, they would have received 5 stars. I will definitely stay here on my next trip to Seattle.

Great price and location This is a great hotel, with a great price and location - in the U district, near lots of good restaurants, and of course, the University of Washington and the UW Medical Center. The decor is sort of mod-hip, but very pleasing. The room was great - lots of pillows on the bed, flat screen TV. Our deluxe room had a microwave and fridge as well. Parking was free, in lots right on the property. The front desk staff was very friendly and helpful. They have an airport shuttle for $25. My only complaint was breakfast - it was only the typical hotel fair: bagels, cereal, donuts, etc. The only fresh fruit was bananas (but at least they were organic). And, the had STARBUCKS coffee - ugh! I would think that with all the local, boutique roasters in Seattle, that a hip little hotel like this would have decent coffee. If their breakfast/coffee had been better, they would have received 5 stars. I will definitely stay here on my next trip to Seattle.

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712C53A4737675EECBF2AF5E1E7E9F1F

Very nice Hotel with a few flaws

I stayed at the Kabuki for 4 nights in March. It is a large, comfortable hotel in Japan Town SF, and itself boasts a Japanese theme, which works in some respects and does not in others.First of all, this is a big hotel, not a quaint guesthouse, as it might appear on their website . We were staying in a room on the 11th floor with a nice view of the city and comfortable beds. However there was no buffering zone between the beds and the hallway , with quite a lot of light coming through the cracks. Same goes for the sliding doors into the tiny terrace. There were green tea and coffee-making sets, which was nice. However everything was stowed away on trays in cabinets and eventually it became really annoying to take them in and out. We ordered dinner as room service and the food was very good. However the next night at about 8.45 we called to order dinner and were told that the restaurant and room service does not operate two days a week. We had read this on the menu, but unfortunately those two days were different to those stated and they had not bothered changing the days on the menu. Wo we had to rush downstairs to a local restaurant that was closing at 9. We just gobbled a bit of sushi before they closed. Parking is also an issue: there is a public garage under the hotel at $ 19 a day but with no re-entry clause, therefor going in and out a lot can get quite expensive. The hotel has a valet parking space in front ( at $ 35 a day) , but are very nasty if you park there even for a few minutes. I was collecting my son and they gave me a very hard time for the whole 5min or so that I parked there. There was nothing really wrong with the Kabuki, but somehow I do not think I'll go back to this hotel. Sort of impersonal and the area is not lively enough for my taste.

Very nice Hotel with a few flaws I stayed at the Kabuki for 4 nights in March. It is a large, comfortable hotel in Japan Town SF, and itself boasts a Japanese theme, which works in some respects and does not in others.First of all, this is a big hotel, not a quaint guesthouse, as it might appear on their website . We were staying in a room on the 11th floor with a nice view of the city and comfortable beds. However there was no buffering zone between the beds and the hallway , with quite a lot of light coming through the cracks. Same goes for the sliding doors into the tiny terrace. There were green tea and coffee-making sets, which was nice. However everything was stowed away on trays in cabinets and eventually it became really annoying to take them in and out. We ordered dinner as room service and the food was very good. However the next night at about 8.45 we called to order dinner and were told that the restaurant and room service does not operate two days a week. We had read this on the menu, but unfortunately those two days were different to those stated and they had not bothered changing the days on the menu. Wo we had to rush downstairs to a local restaurant that was closing at 9. We just gobbled a bit of sushi before they closed. Parking is also an issue: there is a public garage under the hotel at $ 19 a day but with no re-entry clause, therefor going in and out a lot can get quite expensive. The hotel has a valet parking space in front ( at $ 35 a day) , but are very nasty if you park there even for a few minutes. I was collecting my son and they gave me a very hard time for the whole 5min or so that I parked there. There was nothing really wrong with the Kabuki, but somehow I do not think I'll go back to this hotel. Sort of impersonal and the area is not lively enough for my taste.

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6754AE48996EE10395F0372519B83E30

Great location and nice stay in DC

I flew in for a conference very early on a Saturday morning and thankfully was immediately given a former king oversized room at 9 am. I greatly appreciated the hospitality as I had only gotten 3 hours of sleep. The hotel is next door to the classic Willard and is only 2 blocks from the White House and the Mall. Great choice for a business hotel but wouldn't hesitate to come with the family due location, cleanliness and service. Starbucks in the lobby nice touch.

Great location and nice stay in DC I flew in for a conference very early on a Saturday morning and thankfully was immediately given a former king oversized room at 9 am. I greatly appreciated the hospitality as I had only gotten 3 hours of sleep. The hotel is next door to the classic Willard and is only 2 blocks from the White House and the Mall. Great choice for a business hotel but wouldn't hesitate to come with the family due location, cleanliness and service. Starbucks in the lobby nice touch.

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B5F3B25A50B2B7EFB2DDC3ADDB4AB8A2

Nothing to write home about

We stayed here for 3 nights as part of a long holiday. Having stayed at another Holiday Inn on this vacation we were disappointed with this hotel. The room we stayed in (South Tower) was dated and had a funny, fusty smell to it. A few leftover hairs from the previous guests in the bathroom too! The staff at check in were not very friendly and the same goes for the concierge too. The Elephant and Castle bar was nice, we went for breakfast, lunch and a few drinks most days. The location is the best thing about the hotel, great views of the bay (not that we saw them from our room). Downtown is a $10 taxi away but it seems a bit dodgy on a night time so watch out if you're traveling alone! Probably would stay again but ONLY for the the location.

Nothing to write home about We stayed here for 3 nights as part of a long holiday. Having stayed at another Holiday Inn on this vacation we were disappointed with this hotel. The room we stayed in (South Tower) was dated and had a funny, fusty smell to it. A few leftover hairs from the previous guests in the bathroom too! The staff at check in were not very friendly and the same goes for the concierge too. The Elephant and Castle bar was nice, we went for breakfast, lunch and a few drinks most days. The location is the best thing about the hotel, great views of the bay (not that we saw them from our room). Downtown is a $10 taxi away but it seems a bit dodgy on a night time so watch out if you're traveling alone! Probably would stay again but ONLY for the the location.

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321B8939B2CDE8456F4513E61DB4BA57

always stay here when flying

never have had a bad experience here and am treated like an old friend.

always stay here when flying never have had a bad experience here and am treated like an old friend.

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974F8F0188099D174E292884DEEED36D

dissatisfied

We paid over $500 for one night in this VERY down market motel which was not worth a fifth of that price. Breakfast was a disgrace – a bench of pre-packaged 'snacks', set up in a corner of the small reception area. I am not sure who gets this $ we paid but the hotel staff did not know what we were paying and I'm sure would have been incredulous had we told them! I will never again book a hotel using easytobook.com

dissatisfied We paid over $500 for one night in this VERY down market motel which was not worth a fifth of that price. Breakfast was a disgrace – a bench of pre-packaged 'snacks', set up in a corner of the small reception area. I am not sure who gets this $ we paid but the hotel staff did not know what we were paying and I'm sure would have been incredulous had we told them! I will never again book a hotel using easytobook.com

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3DDE65948F8842CBC616B521306C57F0

Costly, clean but no hot water

This hotel had a good location for where I needed to be (the TimesCenter), but I didn't have hot water. I asked for it to be fixed, along with the slow drain and low water pressure. the next morning, the same thing. They gave me a $40 discount on my room. $40! It was $350 a night and they only took off $40 in ALL. When it comes to choosing a hotel, I want it to be clean, relatively quiet, and have hot water. Seems reasonable enough for $350 a night. I won't be staying here again and suggest you avoid it as well.

Costly, clean but no hot water This hotel had a good location for where I needed to be (the TimesCenter), but I didn't have hot water. I asked for it to be fixed, along with the slow drain and low water pressure. the next morning, the same thing. They gave me a $40 discount on my room. $40! It was $350 a night and they only took off $40 in ALL. When it comes to choosing a hotel, I want it to be clean, relatively quiet, and have hot water. Seems reasonable enough for $350 a night. I won't be staying here again and suggest you avoid it as well.

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5D13068AC5F38FAAC88C12AF1D6DB5A7

Outstanding!

My family and I visited DC recently and stayed at the Madison for a few nights. It was an outstanding experience from the moment we drove into the parking garage. The staff, from the garage attendees, to the front desk clerks, to the restaurant employees, to the housekeepers was extraordinarily friendly and all greeted us as if we were old friends. The weather during our stay was slightly better than miserable so we spent a good deal of time in the Hotel. The recent renovations were complete and the results were impeccable; every detail was considered. The rooms were beautiful and the décor absolutely perfect. The linens were crisp, pillows puffy, and towels aplenty. We met some friends for drinks one evening in the Madison’s Lobby Bar and enjoyed a unique selection of refreshing drinks. Breakfast at the café-style restaurant, Post Script, offers an eclectic menu to satisfy most appetites…and at a very reasonable price. The only downside of our visit to the Madison is that it has definitely has ‘raised the bar‘ for our teenage children’s expectations of what it means to stay in a hotel. And did I mention the location is ideal for all there is to see and do in DC?

Outstanding! My family and I visited DC recently and stayed at the Madison for a few nights. It was an outstanding experience from the moment we drove into the parking garage. The staff, from the garage attendees, to the front desk clerks, to the restaurant employees, to the housekeepers was extraordinarily friendly and all greeted us as if we were old friends. The weather during our stay was slightly better than miserable so we spent a good deal of time in the Hotel. The recent renovations were complete and the results were impeccable; every detail was considered. The rooms were beautiful and the décor absolutely perfect. The linens were crisp, pillows puffy, and towels aplenty. We met some friends for drinks one evening in the Madison’s Lobby Bar and enjoyed a unique selection of refreshing drinks. Breakfast at the café-style restaurant, Post Script, offers an eclectic menu to satisfy most appetites…and at a very reasonable price. The only downside of our visit to the Madison is that it has definitely has ‘raised the bar‘ for our teenage children’s expectations of what it means to stay in a hotel. And did I mention the location is ideal for all there is to see and do in DC?

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5B261999D40F42CAD4F5E7D930F17C7A

Very nice hotel!!! Great location!

My boyfriend and I stayed at this hotel and had a great experience. The rooms were a little small...however they were very clean and we had a nice view of the courtyard. We were able to walk to the inner harbor and at night, we went to a cute Italian restaurant nearby the hotel. The staff were very accommodating and the lobby and restaurant on the premises were both very nice. We would return here again!

Very nice hotel!!! Great location! My boyfriend and I stayed at this hotel and had a great experience. The rooms were a little small...however they were very clean and we had a nice view of the courtyard. We were able to walk to the inner harbor and at night, we went to a cute Italian restaurant nearby the hotel. The staff were very accommodating and the lobby and restaurant on the premises were both very nice. We would return here again!

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8B034466D46588A1F51EF9DD76E6A2AE

Not Sleepless in Seattle

Was worried about other reviews that weren't the best, but I would stay at this hotel again. Large, clean, quiet room, view of Space Needle and perfect location for someone with no car. Wifi isn't free (except in the lobby), but the receptionist waived the charge since I have a loyalty card. Got into the room early and stored my luggage in a safe place the day I left so I could do some last minute sightseeing. There is no complimentary breakfast, but waive maid service and you get a $5 voucher that nearly pays for coffee and a pastry in the lobby bar. A perfect stay!

Not Sleepless in Seattle Was worried about other reviews that weren't the best, but I would stay at this hotel again. Large, clean, quiet room, view of Space Needle and perfect location for someone with no car. Wifi isn't free (except in the lobby), but the receptionist waived the charge since I have a loyalty card. Got into the room early and stored my luggage in a safe place the day I left so I could do some last minute sightseeing. There is no complimentary breakfast, but waive maid service and you get a $5 voucher that nearly pays for coffee and a pastry in the lobby bar. A perfect stay!

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A625B2C31D19BD758AFDC754EE74B7C4

Quaint, but not for business

A room with a fireplace can be charming, but while Petit Aberge has some nice touches like that, it lacks some of the basic. The bed was spring-y and uncomfortable and the wifi was spotty at best. Add that to the fact that my room, although quite large, did not have a desk at all and it adds up to a place that isn't a great fit for the business traveler. The free breakfast was good (sausage & quiche), but also missing are amenities like, have someone at the front desk. Not a huge deal, but a bit of a pain to have to run next door to check out of the hotel.

Quaint, but not for business A room with a fireplace can be charming, but while Petit Aberge has some nice touches like that, it lacks some of the basic. The bed was spring-y and uncomfortable and the wifi was spotty at best. Add that to the fact that my room, although quite large, did not have a desk at all and it adds up to a place that isn't a great fit for the business traveler. The free breakfast was good (sausage & quiche), but also missing are amenities like, have someone at the front desk. Not a huge deal, but a bit of a pain to have to run next door to check out of the hotel.

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89F0CA1BD30EBBD90E5713E30A99456E

Location OK, but major SNAFUs and service level appalling

Initially, the desk gave us a room, where – when we got there and unlocked the door – someone obviously still lived. This came as a huge surprise to the staff (very reassuring!), but they did get us another room. Our room was on the ground-floor with a nice balcony overlooking the marina. Unfortunately, there wasn't any chairs out there. But after having asked thrice in two days about the possibility to get a few plastic chairs (and being promised that someone would look into the matter), we were told – in a quite patronizing tone – that the chairs got stolen all the time, so they didn't provide them and we should just forget about it. This was just one of several examples of very poor service indeed. Another time we witnessed an elderly gentleman (walking with a cane!) asking if the reception would please call him a cab? 'No, I think there might be one outside, you should go and check first.' Nice.. I think 'appalling' is the phrase we're looking for here. Also, the staff often gave advice on directions, shopping and dining opportunities nearby, which – on several occasions – turned out to be completely off. Bottomline: The location is nice and actually quite close to the mall, the Metro, dining opportunities and basic shopping. But the hotel is a bit run down. And you're totally on your own regarding where to go and how to get there. So if you expect anything more than the most rudimentary service (or whatever you'd like to call it), don't even think about staying here.

Location OK, but major SNAFUs and service level appalling Initially, the desk gave us a room, where – when we got there and unlocked the door – someone obviously still lived. This came as a huge surprise to the staff (very reassuring!), but they did get us another room. Our room was on the ground-floor with a nice balcony overlooking the marina. Unfortunately, there wasn't any chairs out there. But after having asked thrice in two days about the possibility to get a few plastic chairs (and being promised that someone would look into the matter), we were told – in a quite patronizing tone – that the chairs got stolen all the time, so they didn't provide them and we should just forget about it. This was just one of several examples of very poor service indeed. Another time we witnessed an elderly gentleman (walking with a cane!) asking if the reception would please call him a cab? 'No, I think there might be one outside, you should go and check first.' Nice.. I think 'appalling' is the phrase we're looking for here. Also, the staff often gave advice on directions, shopping and dining opportunities nearby, which – on several occasions – turned out to be completely off. Bottomline: The location is nice and actually quite close to the mall, the Metro, dining opportunities and basic shopping. But the hotel is a bit run down. And you're totally on your own regarding where to go and how to get there. So if you expect anything more than the most rudimentary service (or whatever you'd like to call it), don't even think about staying here.

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6F1D1DE2FEEDA41353D1D9D6C817DC89

Nice Hotel, Mediocre Staff

We stayed on the Peabody Club level and enjoyed the view (not incredible, but nice) and the concierge. The club room is nothing spectacular but was a nice touch. The whole march of the ducks is an interesting experience (probably more if you have kids) and the lobby is a nice place to relax. My biggest complaint is that some of the hotel security is obnoxious. I had a cooler with bbq in it and was told that security may have to inspect my cooler for alcohol as they don't permit outside drinks. Also, after dinner one night my wife and I were walking around the mezzanine at the suggestion of the duck march guy (it's a thing) and we were asked to leave by security. The security guy then proceeded to follow us, the entire time talking into his 2-way and reporting on the status of ejecting us. He continued to follow us until we left the building even though we were guests. Could be a fun place and we probably had an unusual experience, but make sure you follow ze rules or you'll be treated like a delinquent teenager.

Nice Hotel, Mediocre Staff We stayed on the Peabody Club level and enjoyed the view (not incredible, but nice) and the concierge. The club room is nothing spectacular but was a nice touch. The whole march of the ducks is an interesting experience (probably more if you have kids) and the lobby is a nice place to relax. My biggest complaint is that some of the hotel security is obnoxious. I had a cooler with bbq in it and was told that security may have to inspect my cooler for alcohol as they don't permit outside drinks. Also, after dinner one night my wife and I were walking around the mezzanine at the suggestion of the duck march guy (it's a thing) and we were asked to leave by security. The security guy then proceeded to follow us, the entire time talking into his 2-way and reporting on the status of ejecting us. He continued to follow us until we left the building even though we were guests. Could be a fun place and we probably had an unusual experience, but make sure you follow ze rules or you'll be treated like a delinquent teenager.

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64A80CC58749EC9A62BFB7F0911C6601

Good Hotel for a Shopping Trip

This hotel was nice, clean and had a friendly staff. The location is good for a shopping trip to the Galleria Mall. There is lots of road construction in the area so getting to it is a bit of a challenge and parking is not the best there but everything else was fine.

Good Hotel for a Shopping Trip This hotel was nice, clean and had a friendly staff. The location is good for a shopping trip to the Galleria Mall. There is lots of road construction in the area so getting to it is a bit of a challenge and parking is not the best there but everything else was fine.

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1C9817723FB7DF4EBDD7579985B981B6

Best Bed EVER + Spectacular View!

WOW! Not only did my husband get a smokin' deal on this room it was one of the best night's sleep I've ever had in a hotel. Maybe we just lucked out and we just hit the jackpot with a new bed, but it was not your normal sagging hotel room bed. Not only that but the woman who cleaned our room paid attention to detail, making sure everything was dusted, clean and left in a brand-new condition. We also were amazed by the wonderful view with two of our walls joining for one spectacular view. It felt more like a penthouse than a "hotel". They provided 2 bottles of water complimentary, which is a rarity in luxury hotels these days. As well, usually with these kinds of properties there is a required valet parking rule where any savings on the room is quickly taken when they bring your car and gouge you with fees. Not so in this case either. FREE parking! I am in customer satisfaction heaven! The only down side is if you don't get parking right outside the hotel, you will be subject to walking through the 3 story mall with your luggage, and that, on a busy day would cause me to use unpleasant adjectives. Overall it was a wonderful get-away and I most certainly will be back when I am longing for a quiet evening with an amazing view and good company.

Best Bed EVER + Spectacular View! WOW! Not only did my husband get a smokin' deal on this room it was one of the best night's sleep I've ever had in a hotel. Maybe we just lucked out and we just hit the jackpot with a new bed, but it was not your normal sagging hotel room bed. Not only that but the woman who cleaned our room paid attention to detail, making sure everything was dusted, clean and left in a brand-new condition. We also were amazed by the wonderful view with two of our walls joining for one spectacular view. It felt more like a penthouse than a "hotel". They provided 2 bottles of water complimentary, which is a rarity in luxury hotels these days. As well, usually with these kinds of properties there is a required valet parking rule where any savings on the room is quickly taken when they bring your car and gouge you with fees. Not so in this case either. FREE parking! I am in customer satisfaction heaven! The only down side is if you don't get parking right outside the hotel, you will be subject to walking through the 3 story mall with your luggage, and that, on a busy day would cause me to use unpleasant adjectives. Overall it was a wonderful get-away and I most certainly will be back when I am longing for a quiet evening with an amazing view and good company.

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CF545A8EC7815282C83839DBB7F17AB9

Excellent Concierge Level and Spa

Truly enjoy the hotel, guest services, the club level is always a treat. This club level was one of the top 2 we have enjoyed. The Spa was incredibly perfect, been to many spa's and this spa has a very nice feel, many rooms to relax and all the comforts you would expect from any spa. Book your spa preferences in advance, many locals are here to take advantage as well, wish I lived near this spa as well. Food was excellent at Olivettes, I had duck and the Houstonian Red Wine. My husband had the pot roast & it was extremely dry, never had dry pot roast before, must have been an off night for that. I have duck all over and this was one of my favorites. My complaints - the carpets smelled in some hallways. I am allergic to carpet, so I am alway prepared with lots of benedryll. The rooms have no air circulation, there is no window to open and no balconies, etc. on most rooms. The floor to ceiling windows that bring in the nature is beautiful but I will not be able to be in a room for more than a night or 2 without windows / balcony. The gym - amazing walked the inside track before heading to dinner (in high heals), never took advantage of the gym and I was there for 4 days. I enjoyed the spa most days.

Excellent Concierge Level and Spa Truly enjoy the hotel, guest services, the club level is always a treat. This club level was one of the top 2 we have enjoyed. The Spa was incredibly perfect, been to many spa's and this spa has a very nice feel, many rooms to relax and all the comforts you would expect from any spa. Book your spa preferences in advance, many locals are here to take advantage as well, wish I lived near this spa as well. Food was excellent at Olivettes, I had duck and the Houstonian Red Wine. My husband had the pot roast & it was extremely dry, never had dry pot roast before, must have been an off night for that. I have duck all over and this was one of my favorites. My complaints - the carpets smelled in some hallways. I am allergic to carpet, so I am alway prepared with lots of benedryll. The rooms have no air circulation, there is no window to open and no balconies, etc. on most rooms. The floor to ceiling windows that bring in the nature is beautiful but I will not be able to be in a room for more than a night or 2 without windows / balcony. The gym - amazing walked the inside track before heading to dinner (in high heals), never took advantage of the gym and I was there for 4 days. I enjoyed the spa most days.

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32F0152C942CE3A36354F06D5170DDAD

Enjoyed it.

My friend and I stayed here for a few nights for her birthday. I picked this hotel because I was hoping it would be unique. It was a very good price for the location. Very close to the foggy bottom metro station. The only staff I encountered was the front desk at check in and out. They seemed nice. The room was nice and roomy. The beds were very soft and clean. One thing that did bother me was the carpet. It was almost as if it had been waxed; very slippery but we survived. The fixtures in the bathroom were a little old and used but they were clean. Overall I was happy with the decision to stay here. On another note: Through a website affliliated with the hotel, I requested a higher floor (>6) and continental breakfast, if available at check in. I did not receive either one (we were on the 3rd floor and was not given breakfast vouchers that I learned about later) but I was still charged for them. Fortunately, that was resolved with a quick call to the hotel after I saw it on my card statement the following week.

Enjoyed it. My friend and I stayed here for a few nights for her birthday. I picked this hotel because I was hoping it would be unique. It was a very good price for the location. Very close to the foggy bottom metro station. The only staff I encountered was the front desk at check in and out. They seemed nice. The room was nice and roomy. The beds were very soft and clean. One thing that did bother me was the carpet. It was almost as if it had been waxed; very slippery but we survived. The fixtures in the bathroom were a little old and used but they were clean. Overall I was happy with the decision to stay here. On another note: Through a website affliliated with the hotel, I requested a higher floor (>6) and continental breakfast, if available at check in. I did not receive either one (we were on the 3rd floor and was not given breakfast vouchers that I learned about later) but I was still charged for them. Fortunately, that was resolved with a quick call to the hotel after I saw it on my card statement the following week.

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48D57356FB57F6CFCF05137FFE7E79A9

Great Property. Consistent with Marriott Brand.

Chose this property based on reviews from this site and we were not disappointed. Quick long MLK weekend trip. Location was perfect for our needs. Beautifully restored building with an impressive lobby. Not your average run of the mill Courtyard. Definitely had its own personality, but still very Marriott in terms of consistency. Loved it! Museums very close by and restaurants abound. I did not find this area unsavory in the least bit. Check in was not the most cordial, attendant seemed nervous, but there was a separate elite line set up so it was quick and efficient. Platinum Premier and received both points and welcome amenity. Had requested high floor away from elevator, ended up with middle floor right next to elevator with a view of the curtains of the adjacent building. Can't complain though. Room was very large and very quiet. Housekeeping was excellent, not a spot anywhere. Great Marriott bedding as always and very large LCD tv without a complicated remote control. I did not have to ask my kids how to use it! Pool was standard and warm enough for everyone to play and I hate cold water. The valets were extremely friendly and so helpful. They really went the extra mile during this freezing cold weekend, always around to help with directions, opening doors and really seemed to take a genuine interest in the guests. At their recommendation we ate at Chocolate by the bald man Max Brenner restaurant, a quick walk from the property. My kids loved it. We also had breakfast at the IHOP around the corner (which we never do) but my kids wanted pancakes so off we went. This IHOP had some of the most friendly staff I have encountered at any level of restaurant. I am a road warrior with over 125 nights a year on the road and I am still in shock at the service we received, and it was inexpensive!!! All in all a great stay at this beautiful Courtyard. I would definitely stay here again without any hesitation.

Great Property. Consistent with Marriott Brand. Chose this property based on reviews from this site and we were not disappointed. Quick long MLK weekend trip. Location was perfect for our needs. Beautifully restored building with an impressive lobby. Not your average run of the mill Courtyard. Definitely had its own personality, but still very Marriott in terms of consistency. Loved it! Museums very close by and restaurants abound. I did not find this area unsavory in the least bit. Check in was not the most cordial, attendant seemed nervous, but there was a separate elite line set up so it was quick and efficient. Platinum Premier and received both points and welcome amenity. Had requested high floor away from elevator, ended up with middle floor right next to elevator with a view of the curtains of the adjacent building. Can't complain though. Room was very large and very quiet. Housekeeping was excellent, not a spot anywhere. Great Marriott bedding as always and very large LCD tv without a complicated remote control. I did not have to ask my kids how to use it! Pool was standard and warm enough for everyone to play and I hate cold water. The valets were extremely friendly and so helpful. They really went the extra mile during this freezing cold weekend, always around to help with directions, opening doors and really seemed to take a genuine interest in the guests. At their recommendation we ate at Chocolate by the bald man Max Brenner restaurant, a quick walk from the property. My kids loved it. We also had breakfast at the IHOP around the corner (which we never do) but my kids wanted pancakes so off we went. This IHOP had some of the most friendly staff I have encountered at any level of restaurant. I am a road warrior with over 125 nights a year on the road and I am still in shock at the service we received, and it was inexpensive!!! All in all a great stay at this beautiful Courtyard. I would definitely stay here again without any hesitation.

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CC2494D227273544F9D97F1E0E645F78

The place to stay in New York!

Travelled with my husband and two adult sons, our first visit to New York and to the USA. We were made so welcome by Jay and his excellent team, they are all genuine, warm people who go the extra mile to make sure all their guests are well looked after and any request for help is met with an honest desire to assist and please. However, they are not at all intrusive, it is like being a house guest but with more freedom, they have the balance just right. All has been said before about the superbly clean, well equipped rooms, they are small but cosy and comfortable to return to after a busy day enjoying the sights. Great not having to rush out for breakfast, thoroughly enjoyed our leisurely breakfast in the garden, a good choice of bagels, muffins, fruit, yoghurt etc, couldn't have asked for more. Thank you to the young man who went shopping to get me English breakfast tea when they had run out! Chelsea market is a must for local produce and a treat of lobster and cup cakes! Jay gives you a great map, shopping guide, restaurant guide and theatre tips, we saw James Corden in ' One man two governors', a must if like us you appreciate splitting your sides laughing, Jay will tell you how to get reduced price tickets. Hotel location perfect for the subway, we bought a week pass which was terrific value, also enjoyed the museum of natural history, biking in central park and a different day out to the zoo at the Bronx ! Thank you to all for making our stay so special, we would not hesitate to return or recommend.

The place to stay in New York! Travelled with my husband and two adult sons, our first visit to New York and to the USA. We were made so welcome by Jay and his excellent team, they are all genuine, warm people who go the extra mile to make sure all their guests are well looked after and any request for help is met with an honest desire to assist and please. However, they are not at all intrusive, it is like being a house guest but with more freedom, they have the balance just right. All has been said before about the superbly clean, well equipped rooms, they are small but cosy and comfortable to return to after a busy day enjoying the sights. Great not having to rush out for breakfast, thoroughly enjoyed our leisurely breakfast in the garden, a good choice of bagels, muffins, fruit, yoghurt etc, couldn't have asked for more. Thank you to the young man who went shopping to get me English breakfast tea when they had run out! Chelsea market is a must for local produce and a treat of lobster and cup cakes! Jay gives you a great map, shopping guide, restaurant guide and theatre tips, we saw James Corden in ' One man two governors', a must if like us you appreciate splitting your sides laughing, Jay will tell you how to get reduced price tickets. Hotel location perfect for the subway, we bought a week pass which was terrific value, also enjoyed the museum of natural history, biking in central park and a different day out to the zoo at the Bronx ! Thank you to all for making our stay so special, we would not hesitate to return or recommend.

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4779948F20BF646D37896EC77407574A

Dissappointed

Found the hotel to be outdated. We could hear our neighbors through the walls, so we left the fan running in the bathroom to block out the noise. Television was outdated. Could tell the room had at one time been a smoking room, although it was called non-smoking- it had an odd smell. Expected more for breakfast, you need to check out the breakfast at Residence Inn on Amelia Island-excellent. Didn't like the notice concerning changing of the towels;good thing we stayed only one night, I'd hate to have to get new towels each day at the front desk. Overall, wouldn't stay there again or recommend your hotel to anyone.

Dissappointed Found the hotel to be outdated. We could hear our neighbors through the walls, so we left the fan running in the bathroom to block out the noise. Television was outdated. Could tell the room had at one time been a smoking room, although it was called non-smoking- it had an odd smell. Expected more for breakfast, you need to check out the breakfast at Residence Inn on Amelia Island-excellent. Didn't like the notice concerning changing of the towels;good thing we stayed only one night, I'd hate to have to get new towels each day at the front desk. Overall, wouldn't stay there again or recommend your hotel to anyone.

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065995AD51E75D263860E7D316B60E2A

Great location for a mini break

Spent two night here last weekend, as a mini break to Seattle. We had a room on the 11th floor, next to the Denny Suite. It was a lovely large room with a huge bath and shower, and a view of the Space Needle, though we didn't really spend much time in the room. The hotel is located about 15 minute walk to the Public Market, and 10 minute walk to the space needle. There are some hills involved, but we enjoyed that after all our culinary indulgences. Downstairs there is a Starbucks and a Whole Foods, a yoga studio, and the hotel has a pool and gym. I was thinking it would be a great destination to just stay onsite. But, as a I say, we were out and about all day and evenings. Included in our room rate was valet parking. Which seems to be on offer through the year, and I recommend it. Parking can be expensive in Seattle. So being able to drop your car off, and spend the day downtown , or pick up your car and take the ferry to Bainbridge Island for the day is great!! The room was very clean and bright, and quiet. The bed was very comfortable. And we will certainly consider the Pan Pacific again. Thank you.

Great location for a mini break Spent two night here last weekend, as a mini break to Seattle. We had a room on the 11th floor, next to the Denny Suite. It was a lovely large room with a huge bath and shower, and a view of the Space Needle, though we didn't really spend much time in the room. The hotel is located about 15 minute walk to the Public Market, and 10 minute walk to the space needle. There are some hills involved, but we enjoyed that after all our culinary indulgences. Downstairs there is a Starbucks and a Whole Foods, a yoga studio, and the hotel has a pool and gym. I was thinking it would be a great destination to just stay onsite. But, as a I say, we were out and about all day and evenings. Included in our room rate was valet parking. Which seems to be on offer through the year, and I recommend it. Parking can be expensive in Seattle. So being able to drop your car off, and spend the day downtown , or pick up your car and take the ferry to Bainbridge Island for the day is great!! The room was very clean and bright, and quiet. The bed was very comfortable. And we will certainly consider the Pan Pacific again. Thank you.

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8BA68CE158621F5F3E134BFBE18EA60D

Great location, clean and quiet hotel

I stayed one week at this hotel and love it. The room was very nice and clean. WIFI connection was strong and stable for work. The working desk and chair are very comfortable. And finally, the staff was very friendly and helpful.

Great location, clean and quiet hotel I stayed one week at this hotel and love it. The room was very nice and clean. WIFI connection was strong and stable for work. The working desk and chair are very comfortable. And finally, the staff was very friendly and helpful.

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F15D35C242FE1FCA77B151004C5B8B0C

comfortable, charming, would stay here again

The second best thing about the Dunhill is its location. It is across the street from Discovery Place, a couple blocks from TimeWarner Center for basketball, hockey, etc., a short walk to Panthers' games, and within easy walking distance of all of Charlotte's downtown activities. My wife and I found the hotel to be excellent. The room was clean and warm (it was quite chilly outside). The bathroom was spacious. The bed was very comfortable. WiFi was ideal. Free bottles of soda and water are delivered each afternoon. Free newspapers were available in the lobby. Breakfast is included in the price of the room for us. The Harvest Moon is part of the hotel. All foods are direct from nearby farms and are organic---and delicious. Service was pleasant, fast, and exact. Parking is in the deck just a few steps from the back entrance to the hotel and was $12/24 hours, with unlimited entry and exit. The cost of the room was much more reasonable than other center of Charlotte hotels. I am amazed by the bunch of recent negative reviews for this hotel, because it was an outstanding experience for us. We would definitely return here when we visit Charlotte again. My ONLY complaint was the uncomfortable straightback chairs, both in the restaurant and the room. Everything else went quite well for us.

comfortable, charming, would stay here again The second best thing about the Dunhill is its location. It is across the street from Discovery Place, a couple blocks from TimeWarner Center for basketball, hockey, etc., a short walk to Panthers' games, and within easy walking distance of all of Charlotte's downtown activities. My wife and I found the hotel to be excellent. The room was clean and warm (it was quite chilly outside). The bathroom was spacious. The bed was very comfortable. WiFi was ideal. Free bottles of soda and water are delivered each afternoon. Free newspapers were available in the lobby. Breakfast is included in the price of the room for us. The Harvest Moon is part of the hotel. All foods are direct from nearby farms and are organic---and delicious. Service was pleasant, fast, and exact. Parking is in the deck just a few steps from the back entrance to the hotel and was $12/24 hours, with unlimited entry and exit. The cost of the room was much more reasonable than other center of Charlotte hotels. I am amazed by the bunch of recent negative reviews for this hotel, because it was an outstanding experience for us. We would definitely return here when we visit Charlotte again. My ONLY complaint was the uncomfortable straightback chairs, both in the restaurant and the room. Everything else went quite well for us.

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76716798EA591736FCA09A8A83AD2B20

Holy Mary, Mother of Pearl, this hotel is nice

We arrived a bit early for our reservation, as we'd been married at another hotel downtown the previous evening and ended up having to check out around 11am. Upon arrival at the hotel, you just KNOW that this will be an epic stay. The lobby is.... ridiculous. The ceiling is a work of art, the furniture is beyond elegant and really gives you that upscale, ritzy feel you want from the hotel you're spending a mini-honeymoon at. Unfortunately, our room wasn't yet ready (we were early, so we expected that). The staff took our luggage into a storage room and was more than helpful with asking if we needed maps or activity suggestions. We decided to hang out in the lobby- they seem to have a free coffee and tea bar set up on the weekends until about 12pm. After a while, we got a call asking us if we'd consider a suite other than what we had reserved- I had originally reserved the Heritage Suite because I really liked the idea of a large soaking tub. Well, the AWESOME guy at the front desk (I wish I could remember his name) took us up to the Renaissance suite because it was ready to check in, and he couldn't believe that no one had told us that it was the superior suite. And holy cow, what a room. The tub isn't just a tub... it's essentially a hot tub in room. The bathroom has THREE shower heads in a really cool marble and glass room. Tons of soft, fluffy towels. Even the hotel soap is awesome; we made sure to take home some of the oatmeal bath bars for ourselves. The bed is SO soft, so comfy and so sleep inducing.... which is kind of necessary, because the only con to this room is that you hear EVERYTHING going on down on Sixth Street until the bars close. We ordered room service- a bit pricey, but you truly do get what you pay for. The fried chicken tasted rather sweet, but not terribly off-putting. I'm just used to a more savory chicken. The burgers rocked, and the chocolate milkshake is heavenly.

Holy Mary, Mother of Pearl, this hotel is nice We arrived a bit early for our reservation, as we'd been married at another hotel downtown the previous evening and ended up having to check out around 11am. Upon arrival at the hotel, you just KNOW that this will be an epic stay. The lobby is.... ridiculous. The ceiling is a work of art, the furniture is beyond elegant and really gives you that upscale, ritzy feel you want from the hotel you're spending a mini-honeymoon at. Unfortunately, our room wasn't yet ready (we were early, so we expected that). The staff took our luggage into a storage room and was more than helpful with asking if we needed maps or activity suggestions. We decided to hang out in the lobby- they seem to have a free coffee and tea bar set up on the weekends until about 12pm. After a while, we got a call asking us if we'd consider a suite other than what we had reserved- I had originally reserved the Heritage Suite because I really liked the idea of a large soaking tub. Well, the AWESOME guy at the front desk (I wish I could remember his name) took us up to the Renaissance suite because it was ready to check in, and he couldn't believe that no one had told us that it was the superior suite. And holy cow, what a room. The tub isn't just a tub... it's essentially a hot tub in room. The bathroom has THREE shower heads in a really cool marble and glass room. Tons of soft, fluffy towels. Even the hotel soap is awesome; we made sure to take home some of the oatmeal bath bars for ourselves. The bed is SO soft, so comfy and so sleep inducing.... which is kind of necessary, because the only con to this room is that you hear EVERYTHING going on down on Sixth Street until the bars close. We ordered room service- a bit pricey, but you truly do get what you pay for. The fried chicken tasted rather sweet, but not terribly off-putting. I'm just used to a more savory chicken. The burgers rocked, and the chocolate milkshake is heavenly.

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9C30AB40BDE45763B816657430E31BCC

Love this Hotel

I had been here during a weekend this past month . LOVE the place . Its very clean and neat . Very nice hotel, comfortable beds w/ Egyptian linen, large bathrooms with all the comfort needed . The staff is just awesome, very friendly and helpful . Enjoyed very much the breakfast and the time I had spent here . I will be back with no doubt . Highly recommended

Love this Hotel I had been here during a weekend this past month . LOVE the place . Its very clean and neat . Very nice hotel, comfortable beds w/ Egyptian linen, large bathrooms with all the comfort needed . The staff is just awesome, very friendly and helpful . Enjoyed very much the breakfast and the time I had spent here . I will be back with no doubt . Highly recommended

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760DD5CEE7289D8D65AD5C0A053CD019

Review of Hotel and staff

I continue to enjoy the wonderful service this relatively small hotel gives us. We have our board meetings there and they always treat us courteously and respectfully from the front desk, to the restaurant personnel, the bartender (and she keeps very busy with no help), to other staff. The view is not the best (I like to look at water but that's just my preference)but I don't think they will be able to move the hotel anytime soon!!!

Review of Hotel and staff I continue to enjoy the wonderful service this relatively small hotel gives us. We have our board meetings there and they always treat us courteously and respectfully from the front desk, to the restaurant personnel, the bartender (and she keeps very busy with no help), to other staff. The view is not the best (I like to look at water but that's just my preference)but I don't think they will be able to move the hotel anytime soon!!!

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96EAEA74FF6AD16D3C67E6761CC1981D

Great ambience and service oriented staff

We stayed at the W Los Angeles Westwood for a sisters' weekend getaway - 3 of us from Chicago; 1 from Orange County. We arrived at the hotel and the lobby is a typical W - comfy, cozy, lots of hang out space with a lovely, light signature scent. I've stayed at several W's in the past, but this was the first time for my sisters. Check-in was quick, but unfortunately we had to wait until 3:00 PM (the actual check in time) to access our rooms. Since it was around 11:30 AM, we went to the restaurant by the pool for lunch. The food was good, the prices were reasonable, but the service was a bit inattentive. My sister had asked for the wedge salad with ranch and not blue cheese (it disagrees with her) and yet her salad arrived with blue cheese. Getting a water refills was almost impossible. Pool restaurant score: 3.0 out of 5 We hung out some more in the lobby and then our rooms were ready. The bellman was very nice and explained the room features, where things were located (ice machine, etc.) explained that 2 bottled waters were comp each day, explained about wireless access, etc. Wish the rooms with 2 beds had more hangers and double the bath amenities. That evening, we discovered that the hotel was having an issue with its plumbing, so any time that a guest room used its water, it sounded like someone was in our bathroom banging on the pipes with a wrench. I called the "Whatever Whenever" desk and Jay explained the problem and told me that he'd look for another Spectacular Suite (parlor and bedroom and bathroom - I'm an SPG Platinum and used points for the weekend for both rooms) with 2 beds for us in another part of the hotel, if we wanted to move. We were on the 4th floor. My other 2 sisters were in a Spectacular Suite on the 3rd floor and although they heard the pipes banging, it wasn't a big deal for them. I did not want to move that evening, and told him I'd call back in the morning. When I called in the morning, the woman I spoke to (can't remember her name) said that Jay had, in fact, found a room in a different part of the hotel, and if we wanted to move, we just needed to bring our bags to the front desk, and once the room was ready, the hotel would transfer the bags. We ultimately decided not to move, but I very much appreciated how Jay didn't just let the issue go after we had hung up, and followed through, found the room, and alerted his colleagues. Room: 5. Banging pipes: 1. Service save by Jay: 5 We asked the concierge, Karen Cook, for several services, and she came through like a champ: a dinner reservation at Napa Valley Grille, driving directions to Dodger Stadium, she reserved the Acura SUV for us to drive us to Montana Street shopping. She was awesome. The restaurant was great - NVG wound up comping 2 desserts for us, compliments of the W. Concierge services: 5 Pool: it is much smaller than it appears on the website. It is round, surrounded with lounge chairs and cabanas. Great music - contemporary but relaxing, not too loud, but not Muzak. When I arrived at the pool around 3:00 PM on Saturday afternoon (peak time), all of the lounge chairs appeared to be occupied except for 2 on a small platform. Having never been there, and not knowing the protocol, I sat in one of the chairs and read for about 30 minutes and then an employee came over, introduced himself and explained that those 2 lounge chairs were reserved for a guest who had reserved the adjacent cabana, that the guest would be arriving shortly, and so I needed to vacate the chair. I apologized and told him that since it was my first time at the hotel, I didn't know the system, and hadn't been able to find a free lounger except for that one. He just said, "No worries - I'll find you a lounger" and came back in a couple minutes and led me to one. He handled the situation very well. The only issue I had with the pool was that it was pretty difficult to flag down a server to order a drink. When I did, I ordered an Arnold Palmer, gave the server my room number, and he ended up comping the drink, which was nice. Pool: 4 of 5 We had breakfast in the hotel restaurant on Sunday morning. It was pretty empty, the service was good, the food was good and the prices weren't outrageous. Score: 4.5 of 5 I would recommend the W Los Angeles Westwood. It is located in a quiet residential neighborhood, it is just a 5 minute walk to shops, restaurants, coffee shops, Stan's Donuts (!!!) the UCLA campus, a Trader Joe's, a brand new City Target that opened the week of 7/23/12 and more.

Great ambience and service oriented staff We stayed at the W Los Angeles Westwood for a sisters' weekend getaway - 3 of us from Chicago; 1 from Orange County. We arrived at the hotel and the lobby is a typical W - comfy, cozy, lots of hang out space with a lovely, light signature scent. I've stayed at several W's in the past, but this was the first time for my sisters. Check-in was quick, but unfortunately we had to wait until 3:00 PM (the actual check in time) to access our rooms. Since it was around 11:30 AM, we went to the restaurant by the pool for lunch. The food was good, the prices were reasonable, but the service was a bit inattentive. My sister had asked for the wedge salad with ranch and not blue cheese (it disagrees with her) and yet her salad arrived with blue cheese. Getting a water refills was almost impossible. Pool restaurant score: 3.0 out of 5 We hung out some more in the lobby and then our rooms were ready. The bellman was very nice and explained the room features, where things were located (ice machine, etc.) explained that 2 bottled waters were comp each day, explained about wireless access, etc. Wish the rooms with 2 beds had more hangers and double the bath amenities. That evening, we discovered that the hotel was having an issue with its plumbing, so any time that a guest room used its water, it sounded like someone was in our bathroom banging on the pipes with a wrench. I called the "Whatever Whenever" desk and Jay explained the problem and told me that he'd look for another Spectacular Suite (parlor and bedroom and bathroom - I'm an SPG Platinum and used points for the weekend for both rooms) with 2 beds for us in another part of the hotel, if we wanted to move. We were on the 4th floor. My other 2 sisters were in a Spectacular Suite on the 3rd floor and although they heard the pipes banging, it wasn't a big deal for them. I did not want to move that evening, and told him I'd call back in the morning. When I called in the morning, the woman I spoke to (can't remember her name) said that Jay had, in fact, found a room in a different part of the hotel, and if we wanted to move, we just needed to bring our bags to the front desk, and once the room was ready, the hotel would transfer the bags. We ultimately decided not to move, but I very much appreciated how Jay didn't just let the issue go after we had hung up, and followed through, found the room, and alerted his colleagues. Room: 5. Banging pipes: 1. Service save by Jay: 5 We asked the concierge, Karen Cook, for several services, and she came through like a champ: a dinner reservation at Napa Valley Grille, driving directions to Dodger Stadium, she reserved the Acura SUV for us to drive us to Montana Street shopping. She was awesome. The restaurant was great - NVG wound up comping 2 desserts for us, compliments of the W. Concierge services: 5 Pool: it is much smaller than it appears on the website. It is round, surrounded with lounge chairs and cabanas. Great music - contemporary but relaxing, not too loud, but not Muzak. When I arrived at the pool around 3:00 PM on Saturday afternoon (peak time), all of the lounge chairs appeared to be occupied except for 2 on a small platform. Having never been there, and not knowing the protocol, I sat in one of the chairs and read for about 30 minutes and then an employee came over, introduced himself and explained that those 2 lounge chairs were reserved for a guest who had reserved the adjacent cabana, that the guest would be arriving shortly, and so I needed to vacate the chair. I apologized and told him that since it was my first time at the hotel, I didn't know the system, and hadn't been able to find a free lounger except for that one. He just said, "No worries - I'll find you a lounger" and came back in a couple minutes and led me to one. He handled the situation very well. The only issue I had with the pool was that it was pretty difficult to flag down a server to order a drink. When I did, I ordered an Arnold Palmer, gave the server my room number, and he ended up comping the drink, which was nice. Pool: 4 of 5 We had breakfast in the hotel restaurant on Sunday morning. It was pretty empty, the service was good, the food was good and the prices weren't outrageous. Score: 4.5 of 5 I would recommend the W Los Angeles Westwood. It is located in a quiet residential neighborhood, it is just a 5 minute walk to shops, restaurants, coffee shops, Stan's Donuts (!!!) the UCLA campus, a Trader Joe's, a brand new City Target that opened the week of 7/23/12 and more.

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ABAB786810D27487A1AD232F38B04444

Manager Should Be Jailed For Stealing People's Money

Please... I beg you... DO NOT BOOK THIS HOTEL AT ANY COST. This is an absolute abomination of a hotel. I have nothing good to say about it. I would rather crash on my friend's couch than stay in this hotel. The lobby makes it appear to be a legitimate hotel, but that is where it stops. The elevator is disgusting and looks like it has never been cleaned. The carpet inside of it looks like it's at least 30 years old. Once you get into the dark and dreary hallway (which I imagine they make dark so you can't see the filth), you begin to realize what you have walked into. Old, disgusting carpets, dirty doors that look like they have been broken into, and peeling walls. When I arrived in my room, I saw that one of the light switches was taped down (have NO idea why). The light switches were also black with filth. The carpet in the room was some sort of brownish orange, and was so matted down with filth you could not even tell it was a carpet. There were exposed wires hanging out of the walls. The comforters on the bed were wrinkled and stained with filth. I don't even want to know the last time they were cleaned. The worst part was that they make the bed in a way that the comforter is all over the pillows. The walls were chipped and peeling, a chunk of the ceiling was literally hanging by a thread, and the furniture was dusty. The bathroom was just as nasty. The tub was stained yellow and chipped. The shower curtain was moldy, and the toilet looked like one you would find in a gas station bathroom. I didn't want to spend one more minute in the room after I walked in. I had the hotel booked for one night and just ate the cost. I left the hotel and checked into another one immediately. The excess cost was worth not having to sleep one second in this disgusting, sad excuse for a hotel. I really think the building should be bulldozed. Clearly no one in management cares AT ALL about the conditions. This place literally sucks the life out of you when you walk in. Anyone that gives this hotel a ranking over a 1 must be delusional or have zero experience traveling and staying in hotels. I really feel sorry for anyone that has to actually sleep in these rooms. Manager of the Hotel Pennsylvania, I don’t know how you sleep at night!

Manager Should Be Jailed For Stealing People's Money Please... I beg you... DO NOT BOOK THIS HOTEL AT ANY COST. This is an absolute abomination of a hotel. I have nothing good to say about it. I would rather crash on my friend's couch than stay in this hotel. The lobby makes it appear to be a legitimate hotel, but that is where it stops. The elevator is disgusting and looks like it has never been cleaned. The carpet inside of it looks like it's at least 30 years old. Once you get into the dark and dreary hallway (which I imagine they make dark so you can't see the filth), you begin to realize what you have walked into. Old, disgusting carpets, dirty doors that look like they have been broken into, and peeling walls. When I arrived in my room, I saw that one of the light switches was taped down (have NO idea why). The light switches were also black with filth. The carpet in the room was some sort of brownish orange, and was so matted down with filth you could not even tell it was a carpet. There were exposed wires hanging out of the walls. The comforters on the bed were wrinkled and stained with filth. I don't even want to know the last time they were cleaned. The worst part was that they make the bed in a way that the comforter is all over the pillows. The walls were chipped and peeling, a chunk of the ceiling was literally hanging by a thread, and the furniture was dusty. The bathroom was just as nasty. The tub was stained yellow and chipped. The shower curtain was moldy, and the toilet looked like one you would find in a gas station bathroom. I didn't want to spend one more minute in the room after I walked in. I had the hotel booked for one night and just ate the cost. I left the hotel and checked into another one immediately. The excess cost was worth not having to sleep one second in this disgusting, sad excuse for a hotel. I really think the building should be bulldozed. Clearly no one in management cares AT ALL about the conditions. This place literally sucks the life out of you when you walk in. Anyone that gives this hotel a ranking over a 1 must be delusional or have zero experience traveling and staying in hotels. I really feel sorry for anyone that has to actually sleep in these rooms. Manager of the Hotel Pennsylvania, I don’t know how you sleep at night!

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B219F378AB6F5D4AA257438226D0FF6A

excellent business stay

from the valet staff to the house keepers, great service. hotel is in uptown and walking distance to the nightlife; didn't eat there nor drink at the bar, but all looked good. didn't do any spa services. very nice room clean remodeled; would stay again; recommend for business or pleasure

excellent business stay from the valet staff to the house keepers, great service. hotel is in uptown and walking distance to the nightlife; didn't eat there nor drink at the bar, but all looked good. didn't do any spa services. very nice room clean remodeled; would stay again; recommend for business or pleasure

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A0A3815DEFBD3124B314A78907F8A5F5

Bad neighbourhood

Neighbourhood was home to a lot of homeless people. No one bothered us, but it did make us feel nervous. Cabs back to the hotel were about $10, probably worth the extra it to stay downtown so you can walk back after dark. (Bad) coffee in the lobby in the morning. There is also a nice cafe across the street. Room was clean, no sign of bedbugs. Could use a "deep clean" (washing walls etc) Wi-fi was pretty good, only slowing down for a few minutes at a time occasionally, but we stayed on the first floor close to the front desk. I recommend this hotel is you're looking for the discount. If you plan on sightseeing downtown it's worth it to spend a bit more to stay closer.

Bad neighbourhood Neighbourhood was home to a lot of homeless people. No one bothered us, but it did make us feel nervous. Cabs back to the hotel were about $10, probably worth the extra it to stay downtown so you can walk back after dark. (Bad) coffee in the lobby in the morning. There is also a nice cafe across the street. Room was clean, no sign of bedbugs. Could use a "deep clean" (washing walls etc) Wi-fi was pretty good, only slowing down for a few minutes at a time occasionally, but we stayed on the first floor close to the front desk. I recommend this hotel is you're looking for the discount. If you plan on sightseeing downtown it's worth it to spend a bit more to stay closer.

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3A2A288B744F849D601068E9261134FE

location, location...

This is probably the most convenient of the various PHL airport hotels other than staying at the Marriott at the airport. Next time though I think that's where I'll stay. I've stayed at this Embassy Suites four times in the past few years simply because it's convenient. But this place has proven consistently to be a dump. A few highlights from this stay: My room had a dirty, overflowed toilet (didn't the housekeeper even look at it?), water glasses which didn't appear clean, the pillows had the pillowcases in tight knots (never seen anything like this...it was like the housekeeper was being either malicious or bored), the rock music on the intercom played LOUD until sometime after 11PM, the lazy person at check-in gave me incorrect instructions on signing into the Internet so I had to call down to get it right, etc. I am SO done with this mediocre place...

location, location... This is probably the most convenient of the various PHL airport hotels other than staying at the Marriott at the airport. Next time though I think that's where I'll stay. I've stayed at this Embassy Suites four times in the past few years simply because it's convenient. But this place has proven consistently to be a dump. A few highlights from this stay: My room had a dirty, overflowed toilet (didn't the housekeeper even look at it?), water glasses which didn't appear clean, the pillows had the pillowcases in tight knots (never seen anything like this...it was like the housekeeper was being either malicious or bored), the rock music on the intercom played LOUD until sometime after 11PM, the lazy person at check-in gave me incorrect instructions on signing into the Internet so I had to call down to get it right, etc. I am SO done with this mediocre place...

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469E6E296B5BF7F376288BBA55213B27

Hollywood Madness

The hotel was nice..nothing exceptional. It needs a little updating especially the elevators which were very slow and there are only 7 floors in the building. The front desk personnel were less than enthused to be there - not sure why. The rooms were a decent size. Breakfast is $16.95/pp which I thought was a bit high - so I passed. The hotel is a good walking distance from the Graumann's Chinese Theatre but overall not too far. It's a nice distance away from the huge crowds at the theatre so you don't get alot of the noise. The hotel mentions that there is an IHOP close by for breakfast. This is not really walking distance. We walked one morning and found it to be a little too far so we took a cab the next time.

Hollywood Madness The hotel was nice..nothing exceptional. It needs a little updating especially the elevators which were very slow and there are only 7 floors in the building. The front desk personnel were less than enthused to be there - not sure why. The rooms were a decent size. Breakfast is $16.95/pp which I thought was a bit high - so I passed. The hotel is a good walking distance from the Graumann's Chinese Theatre but overall not too far. It's a nice distance away from the huge crowds at the theatre so you don't get alot of the noise. The hotel mentions that there is an IHOP close by for breakfast. This is not really walking distance. We walked one morning and found it to be a little too far so we took a cab the next time.

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CA7DD3BDC45F1573800E9BD5372434B6

Clean, comfortable and great location, but boo for the new parking charge

Visited over the weekend of 10/27, this hotel has improved since my last stay. This hotels location is the best. It is just behind the Alamo. It is an easy walk to the Riverwalk or to a trolly stand if you want to go to the Market Square.Rooms were very clean and comfortable. At breakfast, although very crowded, the food was kept stocked up and was good. Enjoyed the afternoon cookie service! The desk clerk was very friendly and informative when we were asking questions. Only downfall is the new charge for parking. That was so disappointing! I know most hotels do charge, but that is what made SA Hampton stand out for me in the past. Now I will have to calculate that into the room price, not sure if this hotel will still be the great bargain.

Clean, comfortable and great location, but boo for the new parking charge Visited over the weekend of 10/27, this hotel has improved since my last stay. This hotels location is the best. It is just behind the Alamo. It is an easy walk to the Riverwalk or to a trolly stand if you want to go to the Market Square.Rooms were very clean and comfortable. At breakfast, although very crowded, the food was kept stocked up and was good. Enjoyed the afternoon cookie service! The desk clerk was very friendly and informative when we were asking questions. Only downfall is the new charge for parking. That was so disappointing! I know most hotels do charge, but that is what made SA Hampton stand out for me in the past. Now I will have to calculate that into the room price, not sure if this hotel will still be the great bargain.

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2CE2E8D5B448E79E6CA14A86FF7BE40F

Whay aren't all business hotels this good?

I spend about 200 nights a year in hotels all over the planet - and after 3 years of staying at the Soho Grand every few weeks - I can honestly say that it's by far the best of the places I stay. (Not that any of them are bad!) The thing that sets the Soho Grand apart is the people. The staff are all amazing. Friendly, courteous, professional and charming. They have never, ever let me down. From the doormen to the reception, the concierge desk, wait staff, barmen and room attendants - every last one of them plays a role. They make every stay special.

Whay aren't all business hotels this good? I spend about 200 nights a year in hotels all over the planet - and after 3 years of staying at the Soho Grand every few weeks - I can honestly say that it's by far the best of the places I stay. (Not that any of them are bad!) The thing that sets the Soho Grand apart is the people. The staff are all amazing. Friendly, courteous, professional and charming. They have never, ever let me down. From the doormen to the reception, the concierge desk, wait staff, barmen and room attendants - every last one of them plays a role. They make every stay special.

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1E342C434BE598D650B3B0F01A5979E0

Will stay again.

Much better my second time around. The internet has really improved. I enjoyed the breakfast and especially the social hour. The room was very clean. The pool was small but adequate. The fitness center only has cardio equipment and no weights which is a tad disappointing. The service was wonderful Matthew was especially helpful. For the price and the area you can't beat it. I will be staying here again.

Will stay again. Much better my second time around. The internet has really improved. I enjoyed the breakfast and especially the social hour. The room was very clean. The pool was small but adequate. The fitness center only has cardio equipment and no weights which is a tad disappointing. The service was wonderful Matthew was especially helpful. For the price and the area you can't beat it. I will be staying here again.

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0B9C4F9B8BA936CEE287FFD076519502

Great service, new upgrades

The staff of the hotel really understand about great customer service and will go the extra distance to help out guests. The recent renovation of hotel rooms is great. Comfy bed, nice amenities. Will stay here again when I go to Houston for business.

Great service, new upgrades The staff of the hotel really understand about great customer service and will go the extra distance to help out guests. The recent renovation of hotel rooms is great. Comfy bed, nice amenities. Will stay here again when I go to Houston for business.

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4BABCBB445039108CBEC912F47334660

Good Location. Good Views. Roof Top Pool. Friendly Staff.

Our family of 4 spent a July weekend at the hotel. View of Mississippi from our room. During the heatwave, the rooftop pool was an oasis. Good breakfast. Took trolley to Civil Rights Museum, then walked down to Beale Street.

Good Location. Good Views. Roof Top Pool. Friendly Staff. Our family of 4 spent a July weekend at the hotel. View of Mississippi from our room. During the heatwave, the rooftop pool was an oasis. Good breakfast. Took trolley to Civil Rights Museum, then walked down to Beale Street.

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491BA5B7AFEBD5D3C73E33C4BE48EB85

Can I keep the bed?!

Arrived from Australia 4 hours before check-in time and that was no problem! The staff at the front desk were really nice throughout my 4 night stay. I had ants in my room which I discovered at 10:30 at night, the lady at the front desk organized for someone to come sort it out straight away which was good. They also happily changed my notes for coins to use the washing machine and dryer. The bed was super comfy and big! There is not a great deal of things in the area but the bus and red line are close by which you can take to Hollywood, Universal Studios or to the beach. I would definitely stay there again if I was traveling with others but it's probably not the most convenient place when you're getting around on your own.

Can I keep the bed?! Arrived from Australia 4 hours before check-in time and that was no problem! The staff at the front desk were really nice throughout my 4 night stay. I had ants in my room which I discovered at 10:30 at night, the lady at the front desk organized for someone to come sort it out straight away which was good. They also happily changed my notes for coins to use the washing machine and dryer. The bed was super comfy and big! There is not a great deal of things in the area but the bus and red line are close by which you can take to Hollywood, Universal Studios or to the beach. I would definitely stay there again if I was traveling with others but it's probably not the most convenient place when you're getting around on your own.

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984D4DC62E516C4F70E57FBCDB973A26

Ritz Carlton consistency

I have stayed here a couple of times and did have the pleasure in staying in the Presidential Suite once. Pros: Great lobby, nice quiet rooms, great amenities, great location Cons: the club floor is totally sub-par for RC. One of the worst I've been to. Havng to pay for the Wifi is just dumb. It's become pretty standard for all hotels to offer free Wifi now.

Ritz Carlton consistency I have stayed here a couple of times and did have the pleasure in staying in the Presidential Suite once. Pros: Great lobby, nice quiet rooms, great amenities, great location Cons: the club floor is totally sub-par for RC. One of the worst I've been to. Havng to pay for the Wifi is just dumb. It's become pretty standard for all hotels to offer free Wifi now.

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649E1D8345753844DAAA599E79E56593

Not worthy of the Marriott name

We recently stayed here for business. This hotel was not primarily a Marriott property and it shows. The lobby is on the second floor and is tiny. Our room was fine but we had unbelievable trouble with their Internet service. Many times we had to give up as it was unusable. Every time we called the front desk about the Internet, they gave us a different excuse. Although there were security people on the lower floor where we entered, we still did not feel safe arriving at this hotel. The only good thing for tourists was the Metro station just yards away. We had a car which cost us $33/night for valet parking (the only option available). This was the most expensive Courtyard we have ever stayed in. We would not go back. The only places to eat nearby were fast food places.

Not worthy of the Marriott name We recently stayed here for business. This hotel was not primarily a Marriott property and it shows. The lobby is on the second floor and is tiny. Our room was fine but we had unbelievable trouble with their Internet service. Many times we had to give up as it was unusable. Every time we called the front desk about the Internet, they gave us a different excuse. Although there were security people on the lower floor where we entered, we still did not feel safe arriving at this hotel. The only good thing for tourists was the Metro station just yards away. We had a car which cost us $33/night for valet parking (the only option available). This was the most expensive Courtyard we have ever stayed in. We would not go back. The only places to eat nearby were fast food places.

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82703BA62B741CAE6707273CA3FDD80C

***** when you get a great deal!

I found Hotel Giraffe on the HotelTonight app, it wasn't the least expensive option, but for a one-time splurge, it turned out to be perfect. When you NEED to be in downtown-midtown Manhattan, then you're going to pay for the privelege, no two ways about it. The location is a little south of the main Times Square/Broadway activities, but the subway and taxis will get you where you're going in short order. The room decor is warm and urban all at once. Even without a balcony, you get a great view out upon E 26th Street and looking down Park Ave, pretty cool. When you see Park Ave all lined up with bright yellow cabs, you know you're in New York City! The bathroom is sparkly spotless, with lots of unexpected amenities beyond your little shampoos and soaps. I've never been to a hotel which supplied q-tips, cotton balls and TWO extra boxes of tissue, they think of everything here. It was a rainy day and night so besides the plush robe hanging in the closet, there was also a big, old-fashioned black-handled umbrella, another surprise. Front desk staff was courteous and efficient, the minute I walked up to the counter they had my reservation, recognized it as from Hotel Tonight, and checked me in immediately, with the same professionalism as if I'd paid the rack rate. The included breakfast buffet was fantastic, they even have a lovely attendant who brings you your coffee or cappuccino to you once you've sat down. It's a tranquil start to your day which doesn't go unnoticed, that's for sure. There's a nice Italian restaurant in the hotel basement too, called Bread and Tulips. You get a 20% discount card upon checkin, but when I mentioned this card and that I'd neglected to bring it down from my room, the waiter said it was no problem, the discount was a given without question. The baby beet salad was unusual and tasty, and the chocolate mousse (with hazelnut gelato,) was just pure bliss.

***** when you get a great deal! I found Hotel Giraffe on the HotelTonight app, it wasn't the least expensive option, but for a one-time splurge, it turned out to be perfect. When you NEED to be in downtown-midtown Manhattan, then you're going to pay for the privelege, no two ways about it. The location is a little south of the main Times Square/Broadway activities, but the subway and taxis will get you where you're going in short order. The room decor is warm and urban all at once. Even without a balcony, you get a great view out upon E 26th Street and looking down Park Ave, pretty cool. When you see Park Ave all lined up with bright yellow cabs, you know you're in New York City! The bathroom is sparkly spotless, with lots of unexpected amenities beyond your little shampoos and soaps. I've never been to a hotel which supplied q-tips, cotton balls and TWO extra boxes of tissue, they think of everything here. It was a rainy day and night so besides the plush robe hanging in the closet, there was also a big, old-fashioned black-handled umbrella, another surprise. Front desk staff was courteous and efficient, the minute I walked up to the counter they had my reservation, recognized it as from Hotel Tonight, and checked me in immediately, with the same professionalism as if I'd paid the rack rate. The included breakfast buffet was fantastic, they even have a lovely attendant who brings you your coffee or cappuccino to you once you've sat down. It's a tranquil start to your day which doesn't go unnoticed, that's for sure. There's a nice Italian restaurant in the hotel basement too, called Bread and Tulips. You get a 20% discount card upon checkin, but when I mentioned this card and that I'd neglected to bring it down from my room, the waiter said it was no problem, the discount was a given without question. The baby beet salad was unusual and tasty, and the chocolate mousse (with hazelnut gelato,) was just pure bliss.

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9D2147C25A370744E8E19756B59CEAA8

Clean and good value

Stayed at this location 5 days for business .Room was always meticulous cleaned, exceptional for this class of hotel. Furniture was better than typical, beds very good. Shower and bath in excellent condition. Hotel was crowded with families visiting SeaWorld but nothing disturbing. Breakfast is only for folks who want a quick coffee and toast. Excellent breakfast and Sushi restaurants 100yards down the road. Only real negative point for loosing one point was the extremely slow internet connection (wireless). Was frustrating and had to use 4G stick. Other than that: highly recommended for a budget hotel..

Clean and good value Stayed at this location 5 days for business .Room was always meticulous cleaned, exceptional for this class of hotel. Furniture was better than typical, beds very good. Shower and bath in excellent condition. Hotel was crowded with families visiting SeaWorld but nothing disturbing. Breakfast is only for folks who want a quick coffee and toast. Excellent breakfast and Sushi restaurants 100yards down the road. Only real negative point for loosing one point was the extremely slow internet connection (wireless). Was frustrating and had to use 4G stick. Other than that: highly recommended for a budget hotel..

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84522DE1D57C2B431B22C5F54AD69CDF

A nice property with lots of amenities.

Rooms are large with separate toilet/shower and vanity which is nice. Beach rooms are worth the extra $$$. Bring your own pillow though. Rooms also have microwave, mini fridge, sink, and coffee maker so that is super convenient. Great service in bar, restaurant, from hotel staff, etc. Food prices are a bit steep at breakfast but lunch menu is better.

A nice property with lots of amenities. Rooms are large with separate toilet/shower and vanity which is nice. Beach rooms are worth the extra $$$. Bring your own pillow though. Rooms also have microwave, mini fridge, sink, and coffee maker so that is super convenient. Great service in bar, restaurant, from hotel staff, etc. Food prices are a bit steep at breakfast but lunch menu is better.

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F2C2A78DF777040090289212C7E76716

Economical choice in San Fran...

My husband and I stayed here for one night on March 31, and checked out Sunday, April 1. The entire lobby was closed and relocated to one of the ball rooms inside the hotel (prior reviewers thought the renovations may have been completed but as of this past Sunday, they are still going strong). It was inconvenient to heft the luggage up the fire stairs into the hall/ballroom area, but attendants were readily available to lend a hand. Despite the makeshift concierge and check-in desk, everything went smoothly, we were given a complimentary upgrade, and as Best Western members we received a certificate for 10% off our lunch or dinner at their Cafe Pescatore downstairs. The room was one of the best sizes we've encountered in San Francisco (this being our second trip, third hotel in the city) and it was very clean. We asked for a courtyard view room so it would be quieter, but I imagine once you get above the second floor, the view from the street-facing rooms would be very nice. It is a very convenient location to Fisherman's Wharf and restaurants, also. If you plan to stay there any time soon, be advised renovations will be going on. However, if you're using it for one night, or don't plan to be using the lobby a great deal, it suits just fine, especially for the price!!

Economical choice in San Fran... My husband and I stayed here for one night on March 31, and checked out Sunday, April 1. The entire lobby was closed and relocated to one of the ball rooms inside the hotel (prior reviewers thought the renovations may have been completed but as of this past Sunday, they are still going strong). It was inconvenient to heft the luggage up the fire stairs into the hall/ballroom area, but attendants were readily available to lend a hand. Despite the makeshift concierge and check-in desk, everything went smoothly, we were given a complimentary upgrade, and as Best Western members we received a certificate for 10% off our lunch or dinner at their Cafe Pescatore downstairs. The room was one of the best sizes we've encountered in San Francisco (this being our second trip, third hotel in the city) and it was very clean. We asked for a courtyard view room so it would be quieter, but I imagine once you get above the second floor, the view from the street-facing rooms would be very nice. It is a very convenient location to Fisherman's Wharf and restaurants, also. If you plan to stay there any time soon, be advised renovations will be going on. However, if you're using it for one night, or don't plan to be using the lobby a great deal, it suits just fine, especially for the price!!

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240C6B7FD87330C3345EA0883C1A7631

Don't believe everything you read

Excellent staff, very helpful and friendly. My wife and I traveled from Charleston, SC and stayed there for a Van Halen concert on 4/25/2012. I have seen reviews about bed bugs and other negative reviews on here, but my wife and I had no bad experiences while we stayed here. The area is okay. Don't judge a book by its cover. What you see is that it appears to be a bad part of town, but it wasn't for us. Thank you Super 8 staff for such a pleasant stay.

Don't believe everything you read Excellent staff, very helpful and friendly. My wife and I traveled from Charleston, SC and stayed there for a Van Halen concert on 4/25/2012. I have seen reviews about bed bugs and other negative reviews on here, but my wife and I had no bad experiences while we stayed here. The area is okay. Don't judge a book by its cover. What you see is that it appears to be a bad part of town, but it wasn't for us. Thank you Super 8 staff for such a pleasant stay.

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