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{ "turn_id": [ "insurance_300_000", "insurance_300_001", "insurance_300_002", "insurance_300_003", "insurance_300_004", "insurance_300_005", "insurance_300_006", "insurance_300_007", "insurance_300_008", "insurance_300_009", "insurance_300_010", "insurance_300_011", "insurance_300_012", "insurance_300_013", "insurance_300_014", "insurance_300_015", "insurance_300_016", "insurance_300_017", "insurance_300_018", "insurance_300_019", "insurance_300_020", "insurance_300_021", "insurance_300_022", "insurance_300_023", "insurance_300_024", "insurance_300_025", "insurance_300_026", "insurance_300_027", "insurance_300_028", "insurance_300_029", "insurance_300_030", "insurance_300_031", "insurance_300_032", "insurance_300_033", "insurance_300_034", "insurance_300_035", "insurance_300_036", "insurance_300_037", "insurance_300_038", "insurance_300_039", "insurance_300_040", "insurance_300_041", "insurance_300_042", "insurance_300_043", "insurance_300_044", "insurance_300_045", "insurance_300_046", "insurance_300_047", "insurance_300_048", "insurance_300_049", "insurance_300_050", "insurance_300_051", "insurance_300_052", "insurance_300_053", "insurance_300_054", "insurance_300_055", "insurance_300_056", "insurance_300_057", "insurance_300_058", "insurance_300_059", "insurance_300_060", "insurance_300_061", "insurance_300_062", "insurance_300_063", "insurance_300_064", "insurance_300_065", "insurance_300_066", "insurance_300_067", "insurance_300_068", "insurance_300_069", "insurance_300_070", "insurance_300_071", "insurance_300_072", "insurance_300_073", "insurance_300_074", "insurance_300_075", "insurance_300_076", "insurance_300_077", "insurance_300_078", "insurance_300_079", "insurance_300_080", "insurance_300_081", "insurance_300_082", "insurance_300_083", "insurance_300_084", "insurance_300_085", "insurance_300_086", "insurance_300_087", "insurance_300_088", "insurance_300_089", "insurance_300_090", "insurance_300_091", "insurance_300_092", "insurance_300_093" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning. Rivertown Insurance. This is Jessica. How can I help you today?", "Hi, Jessica. I have a policy with you. #Uh, an auto policy, and I just got a new car. I mean, a used car, but new- new to me.", "Congratulations! Can I get your policy number?", "Yeah, it's four five eight.", "Four five eight.", "Q as in q-tip.", "Q.", "nine seven three two.", "nine seven three two.", "A as in apple, C as in car, and then the number three.", "A, C, three. Great, thanks! And can I just confirm your full name and your date of birth?", "Yeah, Samuel Boardman. That's B as in, board. O. a. r. d. m. a. n. And birth date is, today, actually.", "Happy birthday!", "Thanks! Yeah, today, August second, nineteen seventy two.", "Got it, thanks! Was the car a birthday present?", "#Uh, oh, no, no! It was just, time for an upgrade.", "I get it! So.", "It's a, twenty eighteen Subaru Outback.", "Oh, nice! Good for toting gear.", "Yeah, my stuff, my camping stuff didn't really fit before and I just kept getting more.", "So this is replacing your Mazda two.", "Yeah, yeah. Good little car, but I have too much stuff! .", "OK, so the Mazda was a ", "Twenty eleven.", "Great, thanks! OK, I've just got a few questions and then I'll be able to update your policy.", "Thanks! And can I do the registration- the updated registration with you? Can I ", "Oh, you'll have to do that through the department of motor vehicles. Sorry! That's the one thing that I can't do from my end.", "No worries! Just hoping to skip the d. m. v. lines! .", "Understood completely! But it's, you can do it online and then it should only take like three or four days and then they just mail you your new card- your new registration card.", "Sweet! That'll save some time.", "Definitely!", "And frustration! .", "That, too! So your Outback- it looks like the twenty eighteen model has dual airbags.", "Yep. Yeah, it does.", "Excellent! That does help lower your premium.", "And it's got blind spot monitoring to help reverse and park.", "Unfortunately, that one doesn't help the premium.", "Really? Why not?", "It, in case of an accident, it can actually cost more to repair because of all of the sensors.", "Oh, man! #Uh, sorry, I guess I get it. Yeah, I'm- I'm not mad or anything.", "No worries! I know, we want the latest technology, and it does help, but with this particular one it can actually increase costs.", "An unintended consequence.", "Exactly! And since this is a newer model and a well, a newer car and a different model, I should say.", "Yeah, a higher rate.", "For more coverage. Yeah, the rate will increase.", "OK, yeah, I- I know.", "And will you still be driving it daily?", "Oh, yeah. I mean, to work and stuff and then also on weekends.", "On adventures!", "Totally! We'll go places the Mazda couldn't go!", "OK, so that part, that aspect isn't changing.", "No, no. It'll- it's still gonna be for daily driving.", "OK, OK.", "And, I was wondering about ", "Yes?", "Could you tell me about your, like, speed tracking? Like how it works and stuff?", "Our Fast App?", "Yeah, yeah.", "Absolutely! It's a app that you download. And what it does is, all you have to do is have your phone in the car with you. Not touching it, of course!", "Of course! .", "So like secure in a holder or backpack or wherever. It just has to be in the vehicle. It senses your location, like what road you're on, gets information on the speed limit for that particular road, and then monitors your speed.", "OK, OK. So if I don't speed, then ", "So as long as you're within the legal speed limit, oh, and I should add that the phone does sense, or know when there is, like, road construction or something and there's a reduced speed. But as long as you're within the limit, you get a reduced premium.", "OK, And if I speed? Do I get, like, penalized or something? Like, do my rates go up?", "If you speed, then you lose the discount for six months.", "OK. And does it affect let's say I get a ticket.", "It can't help with that.", "So I'd still, like, get a ticket.", "Yes. So any moving violations you'd still be responsible for, in terms of the payment and the points on your driving record.", "And then also the premium increase.", "Yes, you'd have that, too.", "OK. So, I do think I want to add that to my coverage. I mean, my policy.", "Excellent! Let me just get that in here. OK, so your current policy is three hundred and nineteen dollars. That's based on six months, paying upfront for six months.", "Yeah, I'd still like to do that.", "So the new policy, with the extra coverage- still keeping the comprehensive and collision.", "Yeah, yeah, still the same types of coverage.", "So the same coverage on a Subaru Outback, twenty eighteen, with the Fast App.", "And the airbags.", "Yep, that's included! So the six-month premium would be four hundred twenty eight.", "And if I lose the speeding, or not speeding discount?", "Then it would increase to four hundred ninety two. And then after six months it'd return to four twenty eight if you keep the app.", "OK. So when does it go into effect? Can I start it, like, today?", "I can start the policy immediately if you'd like.", "Yeah, could you? That'd be great!", "And I'll get the new policy emailed to you. You'll need to have a copy of it, or basically proof of insurance to finish the registration.", "OK, yeah. Thanks! I'll sort that out online.", "It really is pretty simple! Suprisingly straightforward.", "Whoa! .", "Yeah, really! So I can post the policy to your online portal and also email it to you directly.", "Great, thanks! #Uh email is S dot Boardman at gmail dot com.", "Thanks! I'll get this sent to you right away. Is there anything else that I can help you with today?", "#Uh, no. No, thanks. Thanks for your help!", "You're welcome! You have a great day now.", "Thanks, you too!" ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_301_000", "insurance_301_001", "insurance_301_002", "insurance_301_003", "insurance_301_004", "insurance_301_005", "insurance_301_006", "insurance_301_007", "insurance_301_008", "insurance_301_009", "insurance_301_010", "insurance_301_011", "insurance_301_012", "insurance_301_013", "insurance_301_014", "insurance_301_015", "insurance_301_016", "insurance_301_017", "insurance_301_018", "insurance_301_019", "insurance_301_020", "insurance_301_021", "insurance_301_022", "insurance_301_023", "insurance_301_024", "insurance_301_025", "insurance_301_026", "insurance_301_027", "insurance_301_028", "insurance_301_029", "insurance_301_030", "insurance_301_031", "insurance_301_032", "insurance_301_033", "insurance_301_034", "insurance_301_035", "insurance_301_036", "insurance_301_037", "insurance_301_038", "insurance_301_039", "insurance_301_040", "insurance_301_041", "insurance_301_042", "insurance_301_043", "insurance_301_044", "insurance_301_045", "insurance_301_046", "insurance_301_047", "insurance_301_048", "insurance_301_049", "insurance_301_050", "insurance_301_051", "insurance_301_052", "insurance_301_053", "insurance_301_054", "insurance_301_055", "insurance_301_056", "insurance_301_057", "insurance_301_058" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown Insurance. My name is Agnes. How can I help you?", "Sorry I didn't get your name.", "My name is Agnes.", "Hi Agnes, my name is Rob.", "Thank you for calling Rob, how can I be of assistance?", "I would like to get a life quote.", "Sure thing, I can help you with that.", "Hmm okay. I'm gonna need a full breakdown.", "Gotcha. we've got the term life insurance, whole life insurance and universal life insurance. the term life insurance is one of the most affordable types of life insurance you can buy. it provides coverage for a specific period of time or term. For example, five to ten years or to a specific age, let's say eighty. But once that term ends, so does your coverage. So that means, your loved ones won't receive a payment from your policy should you pass after the term ends.", "And how much for the term life insurance?", "The term life insurance goes for three-hundred dollars annually.", "Okay noted.", "next we got the whole life insurance.", "Okay.", "If you opt for the whole life insurance, this protects you for your entire lifetime.", "Sounds a lot better that the term life ", "Yeah, this is gonna give you the confidence to know that the people you love are protected right now and even later when you do pass on.", "Great.", "Not only will it pay a benefit when you're no longer here, it also has benefits you can use while you're living because it builds a cash value over time.", "Great. For how much?", "Eighteen hundred dollars annually.", "hmm sounds good.", "yeah some of the benefits include guaranteed growth over time. Growth is tax-deferred and it can be used for anything at anytime so this gives you a safety net if you unexpectedly need access to funds.", "Great. And the universal life insurance?", "Right. The universal life policy just like the whole life policy, lets you build cash value. And also offers flexible premium payments, death benefits and schedules to fit your life and your budget. All while protecting your family with great coverage.", "so what's the difference between the whole life insurance and universal life insurance? ", "With the universal life policy, you have the flexibilty to change the amount of life insurance protection you want and also the ability to- to control the amount and frequency of your payments.", "Hmm and this goes for how much?", "The universal life policy goes for twelve hundred annually.", "how soon can I make a payment?", "I'm gonna set you up right away. What life policy coverage will you be opting for?", "Whole life.", "Great choice. May I have your first name and last name, sir?", "Robert Talman", "Talman as in t. a. l. m. a. n.?", "Right.", "Next we are gonna need your birth date.", "okay. My date is January the fifth, nineteen sixty nine.", "January fifth, nineteen sixty nine. Gotcha, just a moment please.", "Take your time.", "Where are you originally from?", "Baltimore, Maryland.", "Next we're gonna need your sex, height and weight.", "sex is male. I'm six two and I weight two hundred and ten pounds.", "two hundred and ten pounds. Got it.", "Have you got any preexisting medical conditions?", "been diagnosed with osteoarthritis sometime last year however I exercise regularly so I'm perfectly fine as we speak.", "Got it.", "Kindly provide your e-mail address so the quote gets forwarded.", "Oh okay. That'll be Robert dot Talman at gmail dot com.", "Robert Talman at gmail dot com.", "Perfect. How soon will I get the mail?", "You will receive a mail shortly containing the quote and full details on the whole life insurance policy. Would that be all sir?", "That'll be all for now. If I've got any questions I'll call right back or send a mail.", "Perfect. Thank you so much for choosing Rivertown Insurance.", "It's a pleasure.", "Do have a great day ahead of you.", "Thanks, you too. Bye.", "Bye Bye." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_302_000", "insurance_302_001", "insurance_302_002", "insurance_302_003", "insurance_302_004", "insurance_302_005", "insurance_302_006", "insurance_302_007", "insurance_302_008", "insurance_302_009", "insurance_302_010", "insurance_302_011", "insurance_302_012", "insurance_302_013", "insurance_302_014", "insurance_302_015", "insurance_302_016", "insurance_302_017", "insurance_302_018", "insurance_302_019", "insurance_302_020", "insurance_302_021", "insurance_302_022", "insurance_302_023", "insurance_302_024", "insurance_302_025", "insurance_302_026", "insurance_302_027", "insurance_302_028", "insurance_302_029", "insurance_302_030", "insurance_302_031", "insurance_302_032", "insurance_302_033", "insurance_302_034", "insurance_302_035", "insurance_302_036", "insurance_302_037", "insurance_302_038", "insurance_302_039", "insurance_302_040", "insurance_302_041", "insurance_302_042", "insurance_302_043", "insurance_302_044", "insurance_302_045", "insurance_302_046", "insurance_302_047", "insurance_302_048", "insurance_302_049", "insurance_302_050", "insurance_302_051", "insurance_302_052", "insurance_302_053", "insurance_302_054", "insurance_302_055", "insurance_302_056", "insurance_302_057", "insurance_302_058", "insurance_302_059", "insurance_302_060", "insurance_302_061", "insurance_302_062", "insurance_302_063", "insurance_302_064", "insurance_302_065", "insurance_302_066", "insurance_302_067", "insurance_302_068", "insurance_302_069", "insurance_302_070", "insurance_302_071", "insurance_302_072", "insurance_302_073", "insurance_302_074", "insurance_302_075", "insurance_302_076", "insurance_302_077", "insurance_302_078", "insurance_302_079", "insurance_302_080", "insurance_302_081", "insurance_302_082", "insurance_302_083", "insurance_302_084" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Rivertown Insurance. This is Marisol.", "Hi, Mar- Marisol. My name's Jacob Jefferson and I- I was ju- just in an accident.", "Oh, I'm so-.", "We- we're all OK but.", "Do you need medical.", "Yeah, no, sorry. We- we're OK, it's ju-.", "Let's take a moment. Is there somewhere where you can sit down?", "Yeah, I mean I no, I need to keep moving. Stand- walking. Just, you know, nervous energy.", "OK, sure. So can you tell me about it when you're ready? And can you tell me your email so I can look you up?", "Yeah, Sorry, I'm- I'm kind of out if it. I mean, I'm OK, we're OK, but, yeah. Email is j dot jefferson at gmail dot com.", "No need to apologize, mister Jefferson. And just a second. Yeah, I've got your policy right here.", "Yeah, yeah, thanks. #Uh, so we, my family, we were bringing our cat home from the vet.", "Uh huh, OK.", "And, man, my kid's, like, bawling. The cat's, OK. She was in her cage and it looks like she's OK, but yeah, my kid's bawling and the cat is probably pretty pissed. .", "Oh, I am so, so sorry.", "Yeah, so, we pulled out of the parking lot and this car, this pick-up, it's still here, the driver is being responsible and working with us and taking responsibility.", "That's good to hear.", "Yeah, she's a young kid, but she's yeah, she's here and we've exchanged information. So she ju- just I guess didn't see us or something. We pulled out of the lot and were at the stop sign and she just rear-ended us there, at the stop sign.", "OK. And nobody's hurt? Everyone's OK?", "Yeah, yeah, I think we're all fine. There's, like, nobody called nine one one or anything. We're just.", "OK, ", "Yeah, shaken up. hang- hang on. I think my wife is on the phone to the vet. Just maybe to see if we need to bring the cat back just to check. She, her cage was in the back seat.", "Oh no! I hope she's OK. Our fur babies are.", "Yeah, she's yeah, OK, I think. We owe her, some extra treats.", "That'll do it! And do you know if your car is drivable?", "Well, yeah, I mean we, I think so. We drove it through the intersection and pulled over. But the door, the hatchback.", "This is your Mazda two?", "Yeah, it won't close in the back and it's kind of almost like folded or something. We've my wife has taken some photos.", "OK. And you say you've exchanged info with.", "With the kid? The other driver? Yeah, yeah. She seems to she's being responsible. Poor kid looks kinda shaken up, too. But yeah.", "OK, OK, let's- let's get you taken care of.", "Yeah, uh, thanks. Oh, it- it looks like my wife is just carrying the cat right back to the vet. We're we're still just across the street.", "Oh, poor kitty! Yeah, she gets treats and snuggles.", "Yeah! .", "OK. So you've got some service options available. You're covered for towing and up to two weeks of a rental car.", "OK, so what do I need to.", "So first, we make sure the humans and the kitty are OK.", "Yeah, yeah! I know, I mean, yeah, this kinda sucks, but you know, priorities. Yeah, yeah, we're good.", "Yeah, so we check on that first! And then for your car. So if it's drivable you can take it.", "Yeah, yeah, I'll see how it does. I mean I don't wanna be, you know, driving down the street with the hatchback open.", "Yeah, sure, sure. So you are covered for towing. I can send you, text you the numbers of some local tow trucks.", "Uh,, yeah, could you? Thanks!", "Sure! So let's get you towed. And it looks like there are three or four garages within just a few miles of you.", "Yeah, there's Tony's and some more.", "OK, so if you have a favorite or a, well, you'd be covered at any of them. And you can you're covered for a rental car, so ", "Yeah, glad I added that particular coverage! .", "Yeah, you never know when you're going to need it! I mean it's always sad to have to.", "Yeah, yeah, but good to have!", "Yeah, definitely! So a lot of garages will have their own vans, shuttles to take people home, but ", "So could we get a shuttle to the car- the rental car lot? And then we get the car from there?", "Yep!", "Cool, cool.", "So we can get you a mid-sized sedan, a bit larger than your Mazda, from Lartz Rentals. And you've got, up to two weeks.", "That sounds so- You know what? Just- thank you so much for talking me through this.", "No problem, mister Jefferson! You know, we always hope not to have these things happen but we know they do, and then we just make sure to make things better for you.", "Yeah, thanks. Thank you!", "You're welcome! So I'm just- hang on- just now ordering you a car from the lot on Deal Street.", "Yeah, yeah, I know it.", "OK, so I've- I've got a claim opened for you now. You just check on your kitty and your family and then I'll send you some numbers for trucks, tow trucks.", "OK, cool, thanks.", "And, just- They should bill us directly so you shouldn't have to ", "OK, OK, that's good.", "But sometimes, some companies work differently, so if they do want to bill you.", "#Uh I guess we could cover it up front if we need to. And then would we add that to a claim? Or send somehow send you the bill?", "Right, you would just go ahead and send the bill, send it here, to us, and we'd reimburse you the full amount.", "OK, got it.", "Yeah, but like I said, a lot of times they just send the bill straight to us. And Lartz, your rental car, I've sorted that, so you shouldn't even see a bill for it.", "Oh, thank you so much! Oh, here's- it looks like my wife's-.", "Is she back with the kitty?", "#Uh, she's back, but no- no kitty. Hang on- Oh, she just left the cat there and we'll pick her up later. So, we don't have to put her in a tow truck and take her to a garage and stuff.", "I bet she appreciates that! Even if she doesn't show it. And I'm sure she- she'll be glad to get back home.", "Yeah, yeah! And then treats and more treats and her special favorite fish dinner.", "Awww! Yeah , she deserves that! OK, so it looks like we've got a plan to.", "To get us home!", "Yep! So I'll- I'll go ahead and send you some phone numbers. I've got a few here. My personal recommendation is the first one, Rapid Rivers Towing. We've worked with them several times.", "Yeah, yeah, I well I mean I know the name.", "And remember you're covered, so if you do get a bill just go ahead and send it to me. But towing and rental are covered.", "Yeah, thanks.", "And then we'll get your Mazda fixed. And I am so glad that you're all OK, humans and kitty.", "Yeah, yeah! Me too. Thank you so much.", "No problem! And if you need anything or have any other questions, I'm here until six and then checking my email in the evening, so I'm here if you need anything.", "Thank you so much, Marisol!", "You're very welcome! Take care of yourself and your family and we'll talk again!", "Thanks! Bye!", "Bye!" ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ReportAutomobileAccident" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_303_000", "insurance_303_001", "insurance_303_002", "insurance_303_003", "insurance_303_004", "insurance_303_005", "insurance_303_006", "insurance_303_007", "insurance_303_008", "insurance_303_009", "insurance_303_010", "insurance_303_011", "insurance_303_012", "insurance_303_013", "insurance_303_014", "insurance_303_015", "insurance_303_016", "insurance_303_017", "insurance_303_018", "insurance_303_019", "insurance_303_020", "insurance_303_021", "insurance_303_022", "insurance_303_023", "insurance_303_024", "insurance_303_025", "insurance_303_026", "insurance_303_027", "insurance_303_028", "insurance_303_029", "insurance_303_030", "insurance_303_031", "insurance_303_032", "insurance_303_033", "insurance_303_034", "insurance_303_035", "insurance_303_036", "insurance_303_037", "insurance_303_038", "insurance_303_039", "insurance_303_040", "insurance_303_041", "insurance_303_042", "insurance_303_043", "insurance_303_044", "insurance_303_045", "insurance_303_046", "insurance_303_047", "insurance_303_048", "insurance_303_049", "insurance_303_050", "insurance_303_051", "insurance_303_052", "insurance_303_053", "insurance_303_054", "insurance_303_055", "insurance_303_056", "insurance_303_057", "insurance_303_058", "insurance_303_059", "insurance_303_060", "insurance_303_061", "insurance_303_062", "insurance_303_063", "insurance_303_064", "insurance_303_065", "insurance_303_066", "insurance_303_067", "insurance_303_068", "insurance_303_069", "insurance_303_070", "insurance_303_071", "insurance_303_072", "insurance_303_073", "insurance_303_074" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning. Rivertown Insurance. This is Jessica. How can I help you today?", "Hi, Jessica! This is Gabi Miranda calling back about, pet insurance.", "Oh, of course! And how is Pookie?", "Well, actually it's Pookie and Nom Nom now.", "Pookie and Nom Nom! .", "Yeah, I- I don't even- Yeah, so someone named their cat Nom Nom. I wouldn't, choose it, but - so yeah, I went to get Pookie, and I guess someone had just turned in this- this, seventeen year old guy.", "Oh, Nom Nom!", "Yeah, yeah. And I guess Pookie just, she-.", "She took to him?", "Yeah! It's, I dunno, so it's like she thinks he's her grandpa or something, she kinda like, sits at his feet- his paws, and like stares at him. Like, gazes. And, I mean, I couldn't just leave him there, you know?", "Oh, I love it! No, you had to take Nom Nom too! So are we covering Pookie and Nom Nom now?", "Yeah, yeah! That's what I wanted- or yeah. And I yeah, so Nom Nom. He's, like, so old that I don't want to, I dunno, confuse him by changing his name!", "Oh, yeah, no. He's Nom Nom!", "So yeah, I mean, he's old, but the, vet- I've already, like, taken them both in- She said he was in perfect health.", "Oh, excellent!", "Yeah, I mean, perfect health for an old guy! Just, aches and pains!", "Yep, it happens to everyone!", "Yeah, kitties and humans!", "Definitely! So did you have a chance to look through the materials.", "Yeah, yeah, thanks! And I wanted to know if I, like, for example, got the basic, could I maybe add on just the wellness checks? Are there, like, individual pieces, uh, like services that I could add?", "OK, so it sounds like that would be a a sort of, let's say, an a la carte sort of thing. So unfortunately we don't do that.", "OK.", "But you could- I mean you wouldn't have to choose the same policy for both cats.", "So, like, the basic for one and the other, the #preferred for the other?", "Exactly!", "OK, so I've got, I mean, yeah, they're healthy, no pre-existing conditions. I've got some medical files, some documents. Should I send you those? Would you need to see them?", "Yeah, so you could upload them into your portal.", "OK, yeah. So they're free- they, no pre-existing conditions. They're healthy kitties!", "Excellent! So yeah, you can upload those. Did you know which policy you wanted for them?", "Yeah, you know what? I think- I mean, they're my little feline family. I wanna do- I'm gonna do the preferred for both.", "Perfect! What a wonderful family!", "Yeah, it tripled overnight!", "How sweet! OK, so I'll get those policies drafted here. Just a second. I've just got to-.", "Do you need, my email or anything to get my file?", "Oh, no, I- I actually had it open! I was just checking to make sure that I had ticked the box for the, bundling discount.", "Oh, cool! Yeah, I was gonna ask about that. About, like, when it starts and, I mean, especially with the car since I've prepaid it.", "Oh, of course! So it looks like you're good through, November fourth, so let me just- Can you hold for a second while I, uh, input some numbers?", "Yeah, sure!", "OK, so yeah, you've, basically paid the full price for the next two months, through the fourth of November. So we would issue you a refund check for five percent of your policy for sixty days. So that would be- let's see. That would be twelve dollars and eighteen cents.", "Oh, OK, ", "Not a whole lot, but then your next six-month payment would decrease.", "Twelve more bucks for cat treats!", "Exactly! And your policies for Pookie and Nom Nom what a great name! Yeah, those would just start at the reduced rate.", "OK, got it. So would they, like, get insurance cards? I've never even, well I guess I don't go to vets very often. I mean I guess I will now, but I've never heard them even ask about insurance.", "Uh huh. So, yes, they would get insurance cards. Tell them to keep them in a safe place! No, seriously, yes, they will get cards, and if something does happen to them, you can always just reprint them from your portal. Your online portal.", "OK, yeah. Cool.", "And so it's not terribly- I'm not sure how many pet owners, or companions, I should say, are carrying insurance these days. I suppose I should, but we just- I mean, there just isn't always up-to-date statistics. So yeah, it's not super-common, so vets don't always ask. But just ", "Show them the card?", "Yeah, yeah, exactly.", "Like, at the beginning of the appointment?", "Yeah, I- that's what I would recommend, especially since your coverage will include any initial appointment fees.", "OK, yeah. Makes sense. And can I also, could I, like, change coverage at some point, if it seems like, I dunno, like Pookie is super-healthy and like never needs to see the vet? Would it be, like, easy to change that?", "Yeah, yeah, you can- yeah, it's no problem. You could either wait until your next payment comes up or even do it, for example, in the middle of a payment period. And then we would issue a refund.", "For the, extra amount?", "Yeah, exactly, for the difference in price between the preferred and the basic for that billing period.", "More funds for cat treats!", "Exactly! Do you have any other questions about the policies?", "no, no, I think I'm good. So yeah, we're gonna go with the preferred for both of them. And can I submit my payment online? I already do that for the auto. Can I do it for the kitties too?", "Absolutely!", "Cool! Just so- it's just so much easier that way.", "Yeah, yeah. No, I agree.", "OK, so yeah. I'll get that sorted out. And it'll be monthly.", "No problem! So I'll go ahead and get these policies finalized. Would you like the coverage to begin today?", "yeah, please.", "OK, done! And I'll go ahead and drop them here in your portal. And I think I've got your email here. Is it Gabi Miranda at gmail dot com?", "Yep!", "Excellent! So I've posted them and I've just- there it goes. I just emailed them as well. So they are effective immediately.", "Cool! Thank you so much!", "No problem! Can I do anything else for you today?", "#Uh, no thanks. I'm good. Thank you!", "You're welcome! And congratulations on your new ", "My feline family! .", "Pookie and Nom Nom! Take care, Gabi, and have a great afternoon!", "Thanks, you too! Bye!", "Bye!" ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ChangePlan" ], [], [], [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_304_000", "insurance_304_001", "insurance_304_002", "insurance_304_003", "insurance_304_004", "insurance_304_005", "insurance_304_006", "insurance_304_007", "insurance_304_008", "insurance_304_009", "insurance_304_010", "insurance_304_011", "insurance_304_012", "insurance_304_013", "insurance_304_014", "insurance_304_015", "insurance_304_016", "insurance_304_017", "insurance_304_018", "insurance_304_019", "insurance_304_020", "insurance_304_021", "insurance_304_022", "insurance_304_023", "insurance_304_024", "insurance_304_025", "insurance_304_026", "insurance_304_027", "insurance_304_028", "insurance_304_029", "insurance_304_030", "insurance_304_031", "insurance_304_032", "insurance_304_033", "insurance_304_034", "insurance_304_035", "insurance_304_036", "insurance_304_037", "insurance_304_038", "insurance_304_039", "insurance_304_040", "insurance_304_041", "insurance_304_042", "insurance_304_043", "insurance_304_044", "insurance_304_045", "insurance_304_046", "insurance_304_047", "insurance_304_048", "insurance_304_049", "insurance_304_050", "insurance_304_051", "insurance_304_052", "insurance_304_053", "insurance_304_054", "insurance_304_055", "insurance_304_056", "insurance_304_057", "insurance_304_058", "insurance_304_059", "insurance_304_060", "insurance_304_061", "insurance_304_062", "insurance_304_063", "insurance_304_064", "insurance_304_065", "insurance_304_066", "insurance_304_067", "insurance_304_068", "insurance_304_069", "insurance_304_070", "insurance_304_071", "insurance_304_072", "insurance_304_073", "insurance_304_074", "insurance_304_075", "insurance_304_076", "insurance_304_077", "insurance_304_078", "insurance_304_079", "insurance_304_080", "insurance_304_081", "insurance_304_082", "insurance_304_083", "insurance_304_084", "insurance_304_085", "insurance_304_086", "insurance_304_087", "insurance_304_088", "insurance_304_089", "insurance_304_090", "insurance_304_091", "insurance_304_092", "insurance_304_093", "insurance_304_094" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello! Rivertown Insurance. This is Michelle.", "Yeah, hi. I'm- I'm, buying, or looking for a car now and just wondered about, like, different insurance policies. Like I know there's comprehensive and the full coverage.", "Collision.", "Yeah, so I was wondering about the differences and if there's, like, something else I should consider.", "I can certainly help you! So do you know what kind, what make, model, and year of car you'll be getting?", "#Uh, no, not yet. I mean I'm still kinda, you know, looking around and like getting recommendations and stuff. But it'll probably be a truck. A pick-up.", "OK, no worries! I know it does take time. But it is something that will affect your insurance premium.", "Like, would a newer truck cost more? Like that sort of thing?", "Yeah, yeah. So generally, yes. A newer vehicle generally- basically, the higher the value of the vehicle, the more coverage you would need because of the higher cost if anything were to happen to it.", "OK, so yeah. I'll I mean I hope to find something this month.", "Sure! Yeah, it does take time. So as to the comprehensive and collision.", "Yeah, are they both, like, required? Do I need them to be legally insured?", "No, not-. So basically collision, just like it says, is for mainly accidents. So not just hitting another car but also something like hitting a tree. Basically, colliding with something.", "OK, yeah.", "And so it would get you the most kind of basic, bare-bones coverage, so you'd be legally covered. So comprehensive covers quite a bit, more.", "So, like, theft and stuff?", "Yeah, yeah, exactly. Or vandalism. Or if something, like a tree, falls on your vehicle. So hitting a tree is different from a tree falling.", "Yeah, yeah! .", "And it's not legally required, but you should keep in mind that if you are financing, so borrowing from a bank or something, they could require it.", "Yeah, no, sure, yeah.", "So that's in a nutshell, those are some of the differences. We do often bundle them together.", "Yeah, comprehensive and collision?", "Yeah, you often, hear them as a package. It's really common to get both.", "And so even if I get both, are there, like, different amounts? Like I pay more for higher coverage? Or I maybe pay less at first but then, like, I have to pay more for, like, repairs or something?", "Yes, exactly. The higher the premium, the amount you would pay monthly or annually, the lower the deductible, the amount that you would have to pay if something happened. And vice versa. And there are pros and cons to both.", "OK, yeah. And could I, like, choose? Like, could I decide to have a higher premium and a lower de- deductible?", "Absolutely! We offer a few different plans with different overall amounts of coverage, and even within each plan there are a few options for premiums versus deductibles. I can put together some options, some different plans, and send them to you.", "Yeah, cool, that would be great!", "Yeah, it's no problem! Could I get your name, your full name, and email address?", "Yeah, Jaxon- that's j. a. x. o. n. Pfeiffer. P. f. e. i. f. f. e. r. Email j dot pfeiffer at gmail dot com.", "Excellent, thank you! So I'll put together some information. There are a few other features, things that could help with the premium.", "OK, yeah, I'd, be interested.", "So like I said, the model of car, the car itself. There are some safety features. And a lot of them are fairly standard these days.", "Like air bags?", "Yep, that's the biggie. Pretty common these days, and if you do have them, if your car does have them, especially dual air bags, there are some savings.", "Yeah, yeah. I'll make sure to- I mean, yeah, I think every car I've ever had has had them.", "Yeah, they're pretty standard now.", "What about, like, new technology, like those cars that show you, show you what's behind so you can reverse? Or they like beep if you get too- too close to.", "Yeah, yeah, I've- I've had a lot of calls about those. The sensors. And unfortunately, we don't offer a discount for those.", "Really?", "Yeah, yeah. I know, I just read about how effective they are, but remember that the car itself can be a factor, and stuff like that- if there is an accident, those sensors add to the cost of repair.", "Oh, yeah, I get it. OK, well, I'm I know how to back up! .", "Yeah, yeah! No, there's no replacement for good driving!", "Yeah, yeah. No, my record is totally clean. I had like one parking ticket when I was sixt- seventeen, but then a totally clean record.", "Excellent! Not everyone can say that! And yeah, a clean driving record, helps!", "Yeah, yeah. No, I- I had a good teacher. My dad. Totally strict. Like, wow. Just- I mean, I couldn't even like have a pinky out of place on the steering wheel.", "Good job, dad! .", "Yeah, totally!", "So yeah, a clean driving record of course gets you a lower rate, a lower premium.", "And are there any, like, good driver discounts while I'm driving? I mean, like, if I keep my record clean, are there any discounts? Like for no speeding tickets or distracted driving or anything?", "Excellent questions! I'm glad you asked! As a matter of fact, we do! It's called the Fast App.", "Fast Track?", "No, Fast App. It's a- an application for your phone.", "Oh, right! Got it.", "So it works basically by tracking your speed. So you download it and just keep your phone somewhere in your car.", "Without touching it!", "Exactly! It just needs to be there. It tracks your speed and also it's got a new feature, the newest version, that also tracks touching. Like if you touch your phone.", "Yeah, dad taught me about that, too.", "Cool, cool! Yeah, basically if the app senses that you're speeding or you've touched your phone, it sends a notification to your online portal. #Uh, which we will help you set up when you start a policy.", "Uh huh, OK.", "So the notification goes to the portal, so you get an online record of it, and ", "You do, too?", "Yep! But as long as there aren't any- aren't any notifications, you get a discount on your premium.", "So I would just lose the discount if there were any dings? Notifications?", "Yeah, yeah. Your rate goes up for six months.", "And would that be, like, on top of whatever, like ticket or fine? Like I would get dinged by the d. m. v. and also pay more for insurance?", "Yeah, yeah. So unfortunately there would still be the moving violation fees, the extra points on your driving record.", "OK, OK. #Uh, let's see. I had a a list of questions here.", "I hope I've addressed them!", "#Uh, yeah, me too! I can't find the the darn thing. .", "Yeah, yeah! I can relate! Like grocery lists. I always leave them on the kitchen table.", "Yeah, no, when I do that, I just I take it as a sign to just buy snacks and stuff. .", "I should try that! So let's see. So there's comphrensive and collision, there's the actual car itself, like it's value. There's the human factor, like how safe a driver you are. And then we have our Fast App.", "Yeah, yeah, sounds good.", "There is another thing to consider. If you bundle.", "That's, like, if I have more than one kind of insurance?", "Yeah, exactly. So if you bundle, for example, you get a car policy and a homeowner's policy.", "Yeah, no, I rent. I wish, I wish.", "Yeah, I get it. Or a renter's policy or pet policy. There's a five percent discount for bundling any two of those.", "I'm actually in a an apartment now. Could I maybe dig up my policy and give you a call?", "Absolutely! There's no rush. The discount would kick in as soon as you got a second policy.", "So no need to do them at the same time?", "Nope, not at all.", "So I could, like, get a policy for my truck and then look at my rental, renter's insurance later? Like maybe in a month or so?", "Exactly!", "Sweet! Sounds good.", "So I'll get some information sent out to you. #Uh, rates, different plans, et cetera. Different options for discounts.", "Cool, thanks!", "Is there anything else I can help you with today?", "No, no thanks. Unless, know anyone selling a pick-up? .", "Sorry! My neighbor actually just sold hers last week. Chevy Silverado.", "No worries! Yeah, I'm thinking about maybe a Silverado.", "Good luck with the truck shopping! Just go ahead and give me another call or an email if you have any other questions.", "Cool, thanks! Have a good day.", "Thank you! You, too." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_305_000", "insurance_305_001", "insurance_305_002", "insurance_305_003", "insurance_305_004", "insurance_305_005", "insurance_305_006", "insurance_305_007", "insurance_305_008", "insurance_305_009", "insurance_305_010", "insurance_305_011", "insurance_305_012", "insurance_305_013", "insurance_305_014", "insurance_305_015", "insurance_305_016", "insurance_305_017", "insurance_305_018", "insurance_305_019", "insurance_305_020", "insurance_305_021", "insurance_305_022", "insurance_305_023", "insurance_305_024", "insurance_305_025", "insurance_305_026", "insurance_305_027", "insurance_305_028", "insurance_305_029", "insurance_305_030", "insurance_305_031", "insurance_305_032", "insurance_305_033", "insurance_305_034", "insurance_305_035", "insurance_305_036", "insurance_305_037", "insurance_305_038", "insurance_305_039", "insurance_305_040", "insurance_305_041", "insurance_305_042", "insurance_305_043", "insurance_305_044", "insurance_305_045", "insurance_305_046", "insurance_305_047", "insurance_305_048", "insurance_305_049", "insurance_305_050", "insurance_305_051", "insurance_305_052", "insurance_305_053", "insurance_305_054", "insurance_305_055", "insurance_305_056", "insurance_305_057", "insurance_305_058", "insurance_305_059", "insurance_305_060", "insurance_305_061", "insurance_305_062", "insurance_305_063", "insurance_305_064", "insurance_305_065", "insurance_305_066", "insurance_305_067", "insurance_305_068", "insurance_305_069", "insurance_305_070", "insurance_305_071", "insurance_305_072", "insurance_305_073", "insurance_305_074", "insurance_305_075", "insurance_305_076", "insurance_305_077", "insurance_305_078", "insurance_305_079", "insurance_305_080", "insurance_305_081", "insurance_305_082", "insurance_305_083", "insurance_305_084", "insurance_305_085", "insurance_305_086" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Rivertown Insurance. This is Marisol.", "Hi, Marisol. This is, Jacob Jefferson calling. The- the guy with the cat. You, ", "mister Jefferson! Your poor kitty! How is she?", "She's well, she got some new toys and stuff! We think she has forgiven us. And I mean, I called back when we got your card and treats and catnip and stuff, but.", "I hope she liked them!! Yeah, we need to keep our kitties happy!", "Yeah, I mean, so when you were out on vacation I called your regional manager to tell her how much you helped. I, we all just, I mean, my boy's face when he saw. I think he was happier than the cat!", "Oh, you didn't have to! But, wow! I'm so glad it helped.", "Yeah, totally. It- yeah.", "It was so good of you to call!", "Actually, I'm also calling because our homeowner's policy with Lakeview is expiring and we wanted to transfer it establish a new policy with you.", "Oh, wonderful! I can definitely help with that!", "Yeah, I mean, I- you just- you really helped us, so it was a no-brainer.", "Aw, thanks! I was happy to help. And worried!", "Yeah, yeah. That day was pretty miserable. But, you know.", "Yeah, things happen!", "Yeah, so.", "Yeah, let's- let me get some information from you. I've.", "Do you need my policy number or- I've got it here.", "#Uh, no, not- well, it'll be a different number since it's for a or will be for a different policy. But how about your #phone number so I can- or email.", "Five three two, phone number five three two.", "Uh huh.", "Nine nine one.", "Nine nine one.", "Eight oh seven four.", "Eight oh seven four. Thanks! OK, so I've got your address as three three five Maple Street, correct? And how many square feet is your house?", "I should know that. It's about fourteen- thirteen ninety or something. And yeah, we're on Maple.", "That's fine! And any external or accessory units, anything like an external.", "#Uh, the garage.", "Yep, those count. And greenhouses, storage sheds, basically any other structure.", "Not a greenhouse. Not yet. That's on the list for a summer project one of these years! .", "Oh, sounds fun! From a kit?", "No, we'll build it all ourselves. With all of the appropriate- all of the permits! .", "Of course! And then the fun begins when you get to grow all your own food!", "Yeah, we'll have to - I mean, I don't have a green thumb or anything.", "Oh no! Well, maybe all you need is a fresh start in a new garden space.", "I hope so!", "So any other storage sheds or anything? Or a fence?", "We have one of those Strong Shed pre-built sheds.", "Oooh, those are good! Nice and sturdy. Yep, we cover those. So the house, the garage, and the storage shed?", "Yeah, yeah. no fence. Just lots of arbor vitae.", "Oh, nature's fence! .", "Yeah, yeah! And so far I haven't killed them yet!", "Excellent! That bodes well for all of your future flowers and veggies.", "I hope so! So we were wondering about adding earthquake insurance as well.", "Yeah, yeah, a lot of I've been getting a lot of calls and questions. It's definitely more common to include it these days. I could give you a couple of quotes, one with and one without.", "Cool, thanks!", "Sure! And it looks like you're- Maple Street isn't in a flood zone, so you're good there.", "Yeah, by like half a block! The other end is. So, yeah, we got lucky.", "Definitely! Yeah, last year's floods- sorry, I'm talking and typing at the same time so ", "Yeah, yeah! No worries! Yeah, last year, man, I seriously wanted to like just paddle down the street.", "Yeah, that's one way to get out of the house! Yeah, that was a mess. OK, so I've got some preliminary quotes here.", "Cool, cool.", "And I did consult I checked online for an estimate of your property's current value to see how much coverage to include.", "Yeah, it's going up. I mean, we don't wanna sell or anything, but man! Horrible time for anyone to be trying to buy a house right now.", "Yeah, yeah, the time to buy was ten years ago!", "Yeah, it's pretty insane. .", "Yeah, definitely! So I've got a value of seven hundred thousand for.", "Seriously? Whoa! That went up.", "Yep! So it's great if you do want to sell, but.", "Yeah, insurance rates go up.", "Yeah, that's the down side. But you do get a discount for bundling, since you do have your auto policy with us. So the premium would be twelve hundred dollars.", "That's less than Lakeview!", "Excellent! Yeah, that's with the bundled policies and approximately fourteen hundred square feet with a detached garage and shed.", "And the earthquake.", "Oh, yeah! And the earthquake coverage. It's a thousand eighty without. And that's the annual amount. It does increase if you want to pay monthly.", "No, no we've we always set some cash aside every month so that we can pay the whole year.", "Oh, nice! Yeah, it does- it does help. So when does your current policy expire? I mean, when do you want to start the new policy? Do you want to stay with your.", "#Uh, three weeks. Three weeks-ish. The nineteenth.", "OK, so you could keep that and start fresh on the twentieth or start on any date before that and I could send a notice of cancellation.", "Yeah, uh, no, I think- I think we'll just keep it, until then, the nineteeth. Cause otherwise you, we'd have to.", "Send a notice with the effective date and then they'd send you a refund for the amount that you had prepaid.", "Yeah, that would be like just a few weeks. Seems kind of a hassle for just, like, what, twenty bucks or something.", "Yeah, it can take a while for those things to process. So then, I'll set this to start on the twentieth. I can email you a provisional copy. And I probably asked you this before, but are you set up on our online portal? Or can I help set you up?", "Yeah, yeah! Sorry, I should have said- I have it open in front of me right now.", "Great! So you'll see a you document in your inbox, I mean on the platform, and then you'll get a, an automated email as well.", "Yep, got it! The interwebs are so fast!", "Glad I'm not the only one who calls it that!", "Yeah, my kid just like rolls his eyes at me. Dad trying to be funny!", "But yeah, so convenient! You have a copy of it.", "Yeah. And I do the auto-pay for my car, so could I ", "Yep, you can do the same for this one. It'll prompt you for monthly or annually, so just make sure to do the annual one.", "Yep! I definitely want that discount.", "I totally understand! Is there anything else that I can help you with today?", "No, no. I'm good, thanks. And thanks again for your help back in April.", "No problem! I was, I am happy to help!", "Thank you! Have a great day!", "Thank you! You too!" ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_306_000", "insurance_306_001", "insurance_306_002", "insurance_306_003", "insurance_306_004", "insurance_306_005", "insurance_306_006", "insurance_306_007", "insurance_306_008", "insurance_306_009", "insurance_306_010", "insurance_306_011", "insurance_306_012", "insurance_306_013", "insurance_306_014", "insurance_306_015", "insurance_306_016", "insurance_306_017", "insurance_306_018", "insurance_306_019", "insurance_306_020", "insurance_306_021", "insurance_306_022", "insurance_306_023", "insurance_306_024", "insurance_306_025", "insurance_306_026", "insurance_306_027", "insurance_306_028", "insurance_306_029", "insurance_306_030", "insurance_306_031", "insurance_306_032", "insurance_306_033", "insurance_306_034", "insurance_306_035", "insurance_306_036", "insurance_306_037", "insurance_306_038", "insurance_306_039", "insurance_306_040", "insurance_306_041", "insurance_306_042", "insurance_306_043", "insurance_306_044", "insurance_306_045", "insurance_306_046", "insurance_306_047", "insurance_306_048", "insurance_306_049", "insurance_306_050", "insurance_306_051", "insurance_306_052", "insurance_306_053", "insurance_306_054", "insurance_306_055", "insurance_306_056", "insurance_306_057", "insurance_306_058", "insurance_306_059", "insurance_306_060", "insurance_306_061", "insurance_306_062", "insurance_306_063", "insurance_306_064", "insurance_306_065", "insurance_306_066", "insurance_306_067", "insurance_306_068", "insurance_306_069", "insurance_306_070", "insurance_306_071", "insurance_306_072", "insurance_306_073", "insurance_306_074" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning. Rivertown Insurance. This is Jessica. How can I help you today?", "Good morning! I have- currently have a policy with you and was looking into #getting a cat.", "So are you looking into coverage, or exclusions on renters' insurance?", "#Uh, oh, no! Sorry, I wasn't clear. No, it's- I wanted some, information on your pet insurance policies. And information on packaging, or bundling.", "Oh, of course!", "Sorry, I already have my car insurance with you and was hoping to package, or, bundle them, I guess.", "Certainly! Can I get your full name and date of birth, please?", "Sure. Gabi Miranda. That's g. a. b. i. Miranda is m. i. r. a. n. d. a. Date of birth January second nineteen seventy five.", "Great, thanks! OK, yeah, so you've got your Mazda three covered and are looking into pet insurance.", "Yeah, yeah. I went to Hilltop, the shelter- the animal shelter yesterday and ", "Found a friend?", "Yeah! And so I'm gonna go back like today to bring her home.", "Oh, that's wonderful! What kind of cat is she?", "She's mostly a mackerel. #Uh, mostly. Kind of a street cat, I guess.", "I love it! Oh, they are so deserving of homes! How wonderful, how wonderful of you.", "Yeah, so I've been kitty-proofing my home!", "There's no end to, like, what they can get into! So have you had pet insurance before?", "No, never. She'll be my first little kitty. My first pet.", "Oh, how perfect! OK, so I can give you a general overview so that you know generally how it works, what it covers, et cetera.", "Great, thanks! Yeah, I- I've just been, like, googling it, but I've, you know, never needed it before.", "Of course! So basically we offer two tiers of coverage. First of all, I've gotta warn you that they do both exclude pre-existing conditions.", "Yeah, so I'll, like, get her set up with the vet here, I mean take her in and get her checked out.", "Excellent! How old is she?", "#Uh, we're- they're not entirely sure.", "Yeah, a street cat!", "But I guess they, like, looked at her teeth and stuff and it looks like she's about three.", "A little lady!", "Yeah, my little princess! So hopefully no, health problems yet.", "Hopefully not! So those are excluded. And our higher coverage does include your standard wellness checks, like for routine vaccinations and that sort of thing.", "Wait, so that's not covered normally?", "#Uh, not in the basic package. It's not typically included because it's, well, you could say just part of the cost of pet ownership. But we did hear from several clients who wanted it, so we created the second tier of coverage.", "Oh, OK. So what does it cover?", "So the main things, and the reason why I recommend it, is for the illnesses, accidents, and chronic illnesses. So for a lot of kitties, things like kidney disease.", "Oh, yeah, that's a nasty one.", "Yeah, it is. So we would cover that, assuming.", "She doesn't already have it?", "Yeah, exactly. And other things, other illnesses or accidents are covered.", "OK, yeah, so what are the different, like, costs and out-of-pocket costs for the two levels?", "So for the basic tier, the monthly fee is forty bucks, but if you pay the whole year upfront, it's three ninety.", "Is there a option for six months? That's what I've got for my car.", "I'm sorry, but for pet insurance there's just monthly or annually.", "OK.", "And at that level the deductible, so your out-of-pocket expenses, is three hundred dollars. And so coverage, that's one hundred percent coverage, kicks in after that.", "OK, so forty bucks for the well, the lower level.", "Yeah, and for the second tier, so that's the one that includes your, her annual wellness exam and your standard vet fees, so whatever the walk-in cost would be.", "Oh, so, like, the normal appointment cost?", "Yes, exactly. So that would be included. So the monthly fee for that one is fifty five dollars, with a deductible of two hundred fifty.", "OK, and what would the annual rate be, if I decided to pay it all at once?", "It would be- let me check here. Can you hold for just a- OK, It would be four hundred eighty dollars.", "OK, OK.", "Oh, duh! Of course, there's one- you know, I forgot to add your bundling discount!", "Oh! Yeah, I have my auto policy there.", "Yeah, that's a five percent discount for both policies! I mean auto and pet, for either- so regardless of which pet policy you choose.", "Cool! So how, I mean, when should I, get her signed up?", "I can start writing up a policy for you today. Just keep in mind that she will need a clean bill of health.", "Yeah, yeah, I'll call the vet and set her up.", "Do you have a name for her yet?", "You know, for some reason, when I met her, she just looked like a Pookie.", "Pookie! How cute! So I can- you know what? I can draft two example documents for you. So, like, one at the basic tier and one at the second tier. That way you can compare them.", "Great, thanks!", "So I can do that. And I'll send you some basic information, just some documents we've got on, let's say the basics of pet insurance, the reasons for some of the coverages, just for some background for you.", "Thanks! I appreciate it. My email address is Gabi Miranda- so just first name, last name- sorry, Gabi Miranda at gmail dot com.", "Great, thanks! So I'll get that information, those documents, out to you today. I'll also post them to your online portal here. And so when you get Pookie home and settled, you can give me a call back and we can go from there!", "Thank you!", "Is there anything else I can help you with today, Gabi?", "#Uh, oh, no, no thanks! Thank you for your help. I'll go bring little Pookie home, get her calmed down.", "Aw, get her settled into her new home!", "Yeah, yeah! Let her choose all of the most comfy chairs to hog!", "Yep, yep, her comfort is ", "of the utmost importance!", "Of course! So when you get your kitty settled and comfy, go ahead and give me a call back. I'm here until six today, or you can leave a voicemail after that.", "Great, thank you! I'll give you a call. Thank you for your help!", "You're very welcome! You have a great day, and welcome to Pookie!", "Thanks! Bye.", "Bye!" ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_307_000", "insurance_307_001", "insurance_307_002", "insurance_307_003", "insurance_307_004", "insurance_307_005", "insurance_307_006", "insurance_307_007", "insurance_307_008", "insurance_307_009", "insurance_307_010", "insurance_307_011", "insurance_307_012", "insurance_307_013", "insurance_307_014", "insurance_307_015", "insurance_307_016", "insurance_307_017", "insurance_307_018", "insurance_307_019", "insurance_307_020", "insurance_307_021", "insurance_307_022", "insurance_307_023", "insurance_307_024", "insurance_307_025", "insurance_307_026", "insurance_307_027", "insurance_307_028", "insurance_307_029", "insurance_307_030", "insurance_307_031", "insurance_307_032", "insurance_307_033", "insurance_307_034", "insurance_307_035", "insurance_307_036", "insurance_307_037", "insurance_307_038", "insurance_307_039", "insurance_307_040", "insurance_307_041", "insurance_307_042", "insurance_307_043", "insurance_307_044", "insurance_307_045", "insurance_307_046", "insurance_307_047", "insurance_307_048", "insurance_307_049", "insurance_307_050", "insurance_307_051", "insurance_307_052", "insurance_307_053", "insurance_307_054", "insurance_307_055", "insurance_307_056", "insurance_307_057", "insurance_307_058", "insurance_307_059", "insurance_307_060", "insurance_307_061", "insurance_307_062", "insurance_307_063", "insurance_307_064", "insurance_307_065", "insurance_307_066", "insurance_307_067", "insurance_307_068", "insurance_307_069", "insurance_307_070", "insurance_307_071" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning. Rivertown Insurance. This is Jessica. How can I help you today?", "Hi, Jessica! This is Gabi Miranda. I've got a policy- a couple of policies with you.", "Right! Pookie and Nom Nom!", "Yeah, yeah! .", "How are they?", "#Uh, actually.", "Uh oh!", "Yeah, so, actually, Pookie's fine. But Nom Nom.", "Oh no!", "No, no, he's- I mean, he's sorta OK. #Uh, he's not- he's still with us! .", "Oh my god, that's a relief!", "Yeah, definitely. But he, had a- a bit of an accident.", "Poor guy! What happened?", "And I'm gonna-.", "Is he gonna need medical care?", "Yeah, yeah. He, well, we've- I've already taken him to the vet. He's, gotta go back, though.", "OK, so we're gonna need to- hang on, can you tell me your email again so I can- and, date of birth? Then I can just.", "Gabi Miranda at gmail dot com. And January second, nineteen seventy five.", "There we go! OK, I've got you- your policy here. So what happened to the little fella?", "Well, so- so he's, surprisingly, like, ridiculously athletic for an elderly kitty. Pookie, she's not- not a problem at all.", "Oh, that's good to hear!", "Yeah, yeah. Being a street cat and all. I thought she'd, like, be all over the place. But no. She knows her home and stays put. But Nom Nom. Man!", "Active guy?", "Yeah! So he figured out how to get on top of the fridge. No idea how. I just, like, came home one day and there he was. No problem. Until one day I guess he, like, well, he didn't stick the landing.", "Oh no! How bad is it?", "Well, so I took him to the, - oh, yeah, another thing. I forgot to grab his card, his insurance card.", "Oh, so did you ", "Yeah, so I paid the- the co-pay.", "No worries! We can sort that out. Remember that you're covered for that, for appointmet fees. We can definitely reimburse that for you. Just, do you have a receipt for it?", "Yeah, yeah. Should I mail it.", "You can, but you can also post it to your portal. Just take a picture of it, a clear picture, and upload it.", "Awesome!", "Yeah, so that's one less worry! So is Nom Nom still at the vet?", "#Uh, no. He's- he's home now. But he's gotta- he's gonna need surgery and probably a cast.", "Oh no! Poor little guy! So that is covered, I mean one hundred percent covered, under your plan.", "Yay! Yeah, glad I upgraded! Otherwise he- I dunno, he woulda had to find a job or something.", "Well, he won't need that now! He can just rest and recover.", "Yeah, maybe a bit somewhere a bit less elevated.", "OK, so I'm- I've got a claim open here for you.", "Oh, can you- I mean I thought I had to-.", "So I usually get them started. You know, people are sometimes, a bit- a bit stressed when they call, so I usually get them started. But I do need to, well I can send what I've got to you and you can add, edit, just make sure to ", "Tell Nom Nom's story? .", "Exactly! The Adventures of Nom Nom!", "Or, misadventures! Get a cat, they said. It'll be fun, they said. .", "I'm sure he'll learn something from this! So, yeah, I've got this open here. So I'll send what I've got.", "Thanks!", "No problem! And you can see if I've accurately captured his experience. So you'll have to wait until after.", "After the surgery?", "Yeah, after. There's no claim until there's a a bill!", "Uh, yeah. Makes sense!", "When is the surgery scheduled for?", "It's tomorrow. They estimated that it would be about twelve hundred bucks.", "Yeah, that- that sounds about right. But you won't have to - well, you'll be reimbursed for the full amount.", "And I'm- I'm gonna make sure to have his card tomorrow! .", "Good call! That way your initial appointment fee is taken care of.", "And any meds? And, would- is he covered for, like, follow-up appointments?", "All covered!", "Cool! Yeah, I imagine he'll be, flying high for a while! .", "Poor kitty! OK, so I've- you'll see the, let's call it a draft of the claim. And I'll also email it to you.", "Thank you!", "No problem! And just be sure to post that receipt, the one from his- his first appointment.", "Done! I was uploading it just now.", "Multi-tasking! Oh, yeah, I see- I see it here. Looks good. So it takes three to five business days, so today is Thursday.", "So some time next week?", "Yeah, yeah. You'll get a reimbursement check in the mail for the full amount.", "Thank you!", "You're very welcome! Is there anything else I can do for you today?", "#Uh, no, no thanks. So I just, I'll just make sure to check and finish the claim and send, or I guess post the receipt.", "Sounds good! And please do give my warmest regards to Nom Nom. And, and Pookie, too!", "Will do! Thanks again for your help!", "No problem at all! Have a great day!", "Thanks! You, too!" ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_308_000", "insurance_308_001", "insurance_308_002", "insurance_308_003", "insurance_308_004", "insurance_308_005", "insurance_308_006", "insurance_308_007", "insurance_308_008", "insurance_308_009", "insurance_308_010", "insurance_308_011", "insurance_308_012", "insurance_308_013", "insurance_308_014", "insurance_308_015", "insurance_308_016", "insurance_308_017", "insurance_308_018", "insurance_308_019", "insurance_308_020", "insurance_308_021", "insurance_308_022", "insurance_308_023", "insurance_308_024", "insurance_308_025", "insurance_308_026", "insurance_308_027", "insurance_308_028", "insurance_308_029", "insurance_308_030", "insurance_308_031", "insurance_308_032", "insurance_308_033", "insurance_308_034", "insurance_308_035", "insurance_308_036", "insurance_308_037", "insurance_308_038", "insurance_308_039", "insurance_308_040", "insurance_308_041", "insurance_308_042", "insurance_308_043", "insurance_308_044", "insurance_308_045", "insurance_308_046", "insurance_308_047", "insurance_308_048", "insurance_308_049", "insurance_308_050", "insurance_308_051", "insurance_308_052", "insurance_308_053", "insurance_308_054", "insurance_308_055", "insurance_308_056", "insurance_308_057", "insurance_308_058", "insurance_308_059", "insurance_308_060", "insurance_308_061", "insurance_308_062", "insurance_308_063", "insurance_308_064", "insurance_308_065", "insurance_308_066", "insurance_308_067", "insurance_308_068", "insurance_308_069", "insurance_308_070", "insurance_308_071", "insurance_308_072", "insurance_308_073", "insurance_308_074" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello! Rivertown Insurance. This is Michelle.", "Hi, Michelle. This is Marisa Baker calling. I've got a family policy with you and my daughter ju- just had an accident. I, my policy number is two three eight four seven nine, then the letter V as in, violet, P as in pink, then six two two.", "Oh no! That was your daughter Vanessa? Is she-.", "She's OK. They're all OK. She hit this- this family as they were leaving the vet. I think they've got their cat with them.", "OK, it's great that she's, that everyone is OK. Did you- sorry, are you with her now? Did you or she need am ambulance or.", "No, no. no, I'm not with her. She just called me.", "OK, OK. Could you- #Uh, could you just confirm your date of birth for me?", "Yeah, October third, nineteen eighty. Yeah, so she exchanged information- insurance information and contact and stuff, with the guy, the other driver. But she said she didn't call you.", "No, I don't see anything. Did she say what happened?", "Yeah, yeah, it- I mean, it sounds like it's- it was completely her fault.", "OK, ", "She swears she wasn't on her phone or anything. And that, speed app could-.", "Yeah, no, I don't see, there are no alerts or anything on the Fast App report.", "So yeah, at least she was following that rule. Maybe the only one she was following. Sorry, I- I'm just.", "It's OK, missus Baker. I'm here to help you in any way I can.", "Tha- thank you. Yeah, I- I'm just a bit miffed now. She was, I dunno, listening to music or something and just- oh, and she was alone in her car. No friends or anything. She ju- just wasn't paying attention.", "OK. And what happened with the other vehicle?", "Oh, yeah. I guess I haven't even gotten to the actual accident yet. So they were at a stop sign just outside the vet, and she ju- just rear-ended them. I mean she- she says she wasn't speeding, and I guess you- we could track that.", "Yeah, again, no alerts, so her speed was fine.", "OK. So- I need to ju- calm down, I guess. I mean, she's OK, and that- that's- I mean, they're all OK, since there's other people.", "Yeah, that is the good news.", "OK, so how do I- what do I- I mean, what do I do now?", "Do you know if the car is drivable?", "Yeah, I- I think so. The other one's kinda messed up, she says, but she says it's just the- the licence plate that's kinda bent.", "OK, so no need for a tow to a garage? Because that's covered.", "#Uh, no, no, thanks. No, her- my husband's on his way. He's gonna bring it home and look at it.", "OK. If it turns out that there's a problem, just let me know and I'll get you a car.", "Thanks. Thank you. And- I mean, I don't think we'll need a garage or mechanic or anything like that.", "OK, OK, good. So.", "And, ", "Yes?", "So there's I guess minimal damage to our car, a bit more to the other, and I'm also kinda worried about the damage to our policy. Our premium. It'll go up, right? And, stay on our file?", "So it does have an impact.", "Yeah, I'm bracing myself. You know, my baby girl's OK, the other family is OK. Well, their kid was apparently really upset about his cat, but even the cat is OK. And maybe I shouldn't even be, like, thinking about money now, but .", "That's totally understandable, missus Baker.", "Oh, it's, please, call me Marisa.", "Well, Marisa, yeah, I know, we wanna check on everyone first, make sure they're, safe, but yeah, I get it, these other concerns don't go away.", "Yeah, Yeah. So, could you tell me how ba- how bad it will be?", "So it will increase your premium by about thirty three percent.", "Ouch!", "Yeah, it- it does go up a bit. So your current premium of nine hundred and twelve dollars would increase to twelve hundred thirty. And that's if you still pay it ", "Twelve hundred! Jeez! But- sorry, I- I'm not mad at you. It's ju- Ouch! But yeah, we- we'll keep paying it upfront. #Uh, six months at a time.", "Yeah, that does help. And it's totally OK. I, get the frustration.", "Yeah, that kid's gonna- Calm down, mama. Your baby girl's OK. .", "Yes, and that's important!", "Yeah, and sh- well, she just got a part-time job, and looks like she's gonna be giving some of her paycheck to mom.", "Good for her for getting a job!", "Yeah, yeah, sh- she's, working for the city. Doing park maintenance. Basically gardening and pulling weeds and stuff. Just an after-school thing, fresh air, exercise, and a bit of spending money.", "That she'll be giving to her mom!", "Yep! Yes, she will! .", "So there is some, well there may be some good news. The rate increase isn't permanent. We reevaluate after twelve months.", "OK, so she'll be eighteen then, but I imagine we'll still carry her on our #premium. Our, policy.", "Yeah, so if she's still on your policy and she keeps a clean record, so no tickets, no accidents or moving violations.", "She'd better!", "So if she does, then that thirty percent increase disappears.", "Oh, awesome! Yeah, she- well, we'll be having a talk with her about, focusing, and hopefully she'll learn from this. She was really upset, so I think she might be kinda receptive to a talk from mom and dad.", "I remember getting a similar talk from my dad when I was sixteen!", "Yeah, yeah. I, remember some of the stupid stuff I did as a kid. And, I mean, she didn't do anything, actively stupid. Just wasn't paying attention. I guess she was just, I dunno, passively stupid or something.", "Yeah, she's at that age! We've all been there!", "Yeah, yeah. So, how should I, proceed?", "So if she's, exchanged information with the other driver.", "Yeah, she did.", "Great! So we'll get in touch with the other driver's carrier and get a report filed. And the rate increase will kick in on your your next payment.", "OK, OK. So we've, I mean, she's got some time to get some money set aside. She might have to miss a concert or two, or something.", "Oh no!", "Yeah, well, it's- I mean, she can't really complain. So do I need to, do anything?", "Not at the moment, Marisa. I'll, be in touch with the other driver's insurance and then I'll post the report to your online portal. And I can also email it to you.", "Thanks! Do you have my email address?", "Yeah, I've got it here. Marisa baker at gmail dot com. Is that it?", "Yeah, that's it.", "Great! So I'll get that sent to you within three business days.", "OK. Thank you so much for your help!", "You're very welcome! And remember- just go ahead and call me back if you do need a tow or anything. I'm here until six today.", "Great, thanks! Have a good day.", "Thanks! You, too." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [] ], "intents": [ [], [ "ReportAutomobileAccident" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_309_000", "insurance_309_001", "insurance_309_002", "insurance_309_003", "insurance_309_004", "insurance_309_005", "insurance_309_006", "insurance_309_007", "insurance_309_008", "insurance_309_009", "insurance_309_010", "insurance_309_011", "insurance_309_012", "insurance_309_013", "insurance_309_014", "insurance_309_015", "insurance_309_016", "insurance_309_017", "insurance_309_018", "insurance_309_019", "insurance_309_020", "insurance_309_021", "insurance_309_022", "insurance_309_023", "insurance_309_024", "insurance_309_025", "insurance_309_026", "insurance_309_027", "insurance_309_028", "insurance_309_029", "insurance_309_030", "insurance_309_031", "insurance_309_032", "insurance_309_033", "insurance_309_034", "insurance_309_035", "insurance_309_036", "insurance_309_037", "insurance_309_038", "insurance_309_039", "insurance_309_040", "insurance_309_041", "insurance_309_042", "insurance_309_043", "insurance_309_044", "insurance_309_045", "insurance_309_046", "insurance_309_047", "insurance_309_048", "insurance_309_049", "insurance_309_050", "insurance_309_051", "insurance_309_052", "insurance_309_053", "insurance_309_054", "insurance_309_055", "insurance_309_056", "insurance_309_057", "insurance_309_058", "insurance_309_059", "insurance_309_060", "insurance_309_061", "insurance_309_062", "insurance_309_063", "insurance_309_064", "insurance_309_065", "insurance_309_066", "insurance_309_067", "insurance_309_068", "insurance_309_069", "insurance_309_070", "insurance_309_071", "insurance_309_072", "insurance_309_073", "insurance_309_074", "insurance_309_075", "insurance_309_076", "insurance_309_077", "insurance_309_078", "insurance_309_079", "insurance_309_080", "insurance_309_081", "insurance_309_082", "insurance_309_083", "insurance_309_084", "insurance_309_085", "insurance_309_086", "insurance_309_087", "insurance_309_088", "insurance_309_089", "insurance_309_090", "insurance_309_091" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning. Rivertown Insurance. This is Jessica. How can I help you today?", "Hi! Yeah, I, wanted to ask about your, apartment insurance.", "Certainly! Are you looking to cover the property, or are you a renter?", "#Um, I'm, I will be renting.", "OK, so we're looking at renters insurance. I can definitely help you with that! We have a few different coverage options that.", "Does it, like, matter if I haven't, found a place yet? Because I, like, submitted some, rental applications to, like, three places.", "It's fine! You don't need to have an apartment just yet. We can, look at some different policies and see what you need. And generally we would set the start date for your first day on the lease, or your move-in date.", "Cool! So, OK, like, me and my friend are getting a place together, so, like, would we, or could we, share a policy?", "We generally advise against that unless you're, living with a spouse or partner or family member, someone who you might have shared possessions with.", "Oh, so I should, like, have her call you, too. OK, yeah.", "We can definitely help her, too. Keep in mind, though, that you'll wanna check to see what your landlord requires or, requests. Most landlords want you to have insurance, but the specific coverage, like who is covered for what, is up to them to decide, since there's no law.", "OK. So we've, like, got it narrowed down to three places. We, like, spent two weeks looking.", "Sounds fun! Let me pull up some numbers on my computer. Just a second. So will you be going to school?", "Yeah. We're both sophomores. We lived on campus last year so this is, like, our first apartment.", "How exciting! What dorm were you in?", "I was in Jacobsen.", "I was, too! Eighth floor. Great views of the mountains.", "Yeah, totally! I was, like, on the second floor but used to, like, hang out up- up on the sixth.", "Good times! So I've got some numbers here, and there are different things.", "Cool, thanks!", "That are included and, excluded. And, I'm sorry! Can I get your name?", "Becky.", "Hi, Becky! Nice to meet you. Or, talk to you! .", "Hi! .", "So there are some things for you to keep in mind. First of all, do you or, will you have a car?", "no. We're- we'll, like, walk.", "Good! That makes it easier! Vehicles aren't covered. And any exotic animals?", "We might, like, get a cat. #Uh, it depends on which apartment.", "They're fine! Insurance excludes things like snakes, some dog beads, breeds. And a lot of apartments ban them anyway, so it's not a an issue, but we do get a lot of questions.", "But cats are OK?", "Yep, kitties are fine! I mean if they, cause damage, it's covered. Unless there's some sort of super-human, I mean, super-kitty level of damage damage.", "No! We, like, my family's cat, like, totally shredded the curtains. But I'll get a good little kitty! .", "Of course! So some other things that are usually excluded are floods and I mean damage to your belongings caused by floods or earthquakes. Your landlord might have policies to cover the building, but your personal belongings wouldn't be included.", "#Um, OK. So.", "So those are the exclusions. Basically most other things are covered. #Uh I mean damage to your belongings due to other things. So, like, fire, oh, there's one other exclusion. #Uh bed bugs.", "Ewww! .", "Yeah, yuck! I hope the places you're looking at don't have them!", "Oh my god, yeah! Gross! .", "So yeah, other than that, you're covered for things like fire, theft, personal liability, like if someone has an accident in your apartment.", "Like at a party or something? Or like if my parents visit?", "Yeah, if they get hurt. And things like if your apartment is deemed uninhabitable and you need to stay at a hotel or motel, that's covered.", "OK.", "And if there's a power outage, like a storm or just a- an outage and your food spoils, it's covered.", "OK, ", "Yeah, so basically your personal belongings and loss to them, or of them, and injuries to guests.", "OK. So, like, how much, how much do I need?", "So there are a few different plans depending on the value of your possessions.", "Wait, so do I, like, have to know how much all my stuff costs? Do I have to, like, have proof or something? Like receipts or something?", "Oh, no! I mean, not for everything. I know that would be a challenge. Especially for personal or sentimental stuff.", "Yeah, like, I don't even know!", "I do recommend taking a, an inventory of your stuff. And write it down and make your best estimate. Generally a furnished one-bedroom apartment, that includes the furniture, the clothes, the food in the refrigerator, basically everything. It might all total fifteen thousand.", "Fifteen thousand? I don't have anything! I, like, lived in the dorms last year!", "So we can scale that number down. You can estimate how much you might spend on furniture.", "OK, yeah. I'm, I mean we're - wait, what if me and my roommate, like, split the cost, like if we buy a sofa or something together?", "You could add half the cost to the estimated value of your belongings.", "OK, OK, yeah.", "So, yeah, take an inventory of your stuff, and then make your best estimate about the stuff you'll be buying. And we have a couple of tiers of coverage. So if you don't think you've got fifteen thousand dollars worth of stuff, the next level down would cover ten thousand. And remember, with things like clothes, shoes, food- the cost of having a fully-stocked kitchen does add up.", "OK. But yeah, maybe not fifteen thousand.", "So the annual premium for that plan would be, let me see. Give me just a second here. Three hundred and eighteen dollars. That's if you pay annually. It's thirty four dollars per month if you pay monthly.", "OK. But, like, what happens if I like do go over ten thousand? Like if I have more stuff than that, and then something happens?", "Well, if you do file a claim, like if something happens, up to ten thousand dollars worth of belongings would be covered, like we would reimburse you for their cost, but anything beyond that wouldn't.", "OK. And what is the, the amount, sorry, I don't remember what it's called, but, like, the amount that I have to pay first?", "The deductible! So for the quote I gave you, the deductible is five hundred dollars. There is a lower deductible, there's one that's two hundred, but then the premium goes up to three hundred and seventy four dollars.", "OK. Yeah, maybe the lower, I mean, the three eighteen is better. And what if I, or we, or I guess even just me, what if I move? Like, would I lose my coverage? Would I, like, have to pay to keep it?", "Oh, no! The policy would follow you to your new apartment or house.", "Cool! Cause, yeah, I dunno, maybe we'll decide we, like, really want a cat but the place doesn't allow it.", "Yep, you could move and get a cat! .", "Cool! So, how long do I have to decide? Because we're, like, still looking and probably won't, move until, you know, like right before classes start.", "That's no problem! I can send you this quote, with some general information about renter's insurance. Just reminders and stuff, like what is and isn't covered and some general tips. So I can send it to you, and remember that you don't need it and, really shouldn't get it until your move-in date. Just make sure that the date on the policy starts on your move-in, or on the first day of your lease.", "OK, yeah!", "So Becky, can I get your last name?", "It's Braithwyle. That's b. r. a. i. t. h. w. y. l. e.", "Braithwyle. And your email?", "It's Rebeccah Braithwyle at smithson university dot edu. Rebeccah with an H. R. e. b. e. c. c. a. h.", "Got it, thanks! So I'll just send this out to you.", "Thanks!", "And I've included both of the policies- I mean both of the levels of coverage. Oh, wait! Sorry, I had one other question for you. Or one other caution, really.", "Yeah?", "Anything like really fancy, or really expensive jewelry- We, we recommend additional coverage just for those, for each individual item.", "Oh, yeah, no. Nothing, I mean, nothing special or expensive. I mean, yeah, like, I have, like necklaces and stuff that I got as like birthday presents and stuff, but no, they're not like fancy or anything.", "OK, excellent! So the two different plans, the different levels of coverage should be good for whatever you've got to cover. Anything in your apartment.", "Cool, thanks!", "You're very welcome! Is there anything else I can help you with today?", "No, I think I'm good.", "Great! Just go ahead and give me a call back when you're ready to start a policy.", "Thanks!", "Or if you have any questions between now and then.", "Thank you!", "And good luck on the apartment hunting!", "Thanks for your help!", "You're welcome! Have a great day!", "Thanks, you too!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_310_000", "insurance_310_001", "insurance_310_002", "insurance_310_003", "insurance_310_004", "insurance_310_005", "insurance_310_006", "insurance_310_007", "insurance_310_008", "insurance_310_009", "insurance_310_010", "insurance_310_011", "insurance_310_012", "insurance_310_013", "insurance_310_014", "insurance_310_015", "insurance_310_016", "insurance_310_017", "insurance_310_018", "insurance_310_019", "insurance_310_020", "insurance_310_021", "insurance_310_022", "insurance_310_023", "insurance_310_024", "insurance_310_025", "insurance_310_026", "insurance_310_027", "insurance_310_028", "insurance_310_029", "insurance_310_030", "insurance_310_031", "insurance_310_032", "insurance_310_033", "insurance_310_034", "insurance_310_035", "insurance_310_036", "insurance_310_037", "insurance_310_038", "insurance_310_039", "insurance_310_040", "insurance_310_041", "insurance_310_042", "insurance_310_043", "insurance_310_044", "insurance_310_045", "insurance_310_046", "insurance_310_047", "insurance_310_048", "insurance_310_049", "insurance_310_050", "insurance_310_051", "insurance_310_052", "insurance_310_053", "insurance_310_054", "insurance_310_055", "insurance_310_056", "insurance_310_057", "insurance_310_058", "insurance_310_059", "insurance_310_060", "insurance_310_061", "insurance_310_062", "insurance_310_063", "insurance_310_064", "insurance_310_065", "insurance_310_066", "insurance_310_067", "insurance_310_068", "insurance_310_069", "insurance_310_070", "insurance_310_071" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello! Rivertown Insurance. This is Michelle.", "Yeah, hi. Th- this is Jaxon Pfeiffer calling. You sent me some information about policies.", "Hi, Jaxon! How's the car, I mean the truck search going?", "Found one!", "Congratulations!", "Thanks! Yeah, a, Silverado. Chevy Silverado.", "Nice! Sturdy trucks.", "Yeah! And I wanted to sign up for a- a policy. #Uh, collision and, the other one.", "Comprehensive! Well, again, congratulations on the truck! And yeah, I'd be happy to set you up!", "Cool! So, yeah, it has air- dual airbags. But no other tech stuff, like those sensors.", "Yeah, those are not super common. And what.", "Oh, sorry! It's a twenty seventeen.", "OK, so a two thousand seventeen Chevy Silverado, dual airbags, collision and comprehensive. And can you just no, wait. I think I've got your- your email here. Is it Jaxon Pfeiffer at gmail dot com?", "Yep!", "Excellent! So did you have a chance to compare the different plans?", "Yeah, yeah. So I think I wanna do the one with the lower upfront cost.", "The lower premium with the higher deductible?", "Yeah, yeah.", "OK! So we do have two levels of coverage based on the value, the overall value of the vehicle. And since yours is a twenty seventeen, it's really a- a toss-up as to which you choose. For new and newere cars I'd definitely recommend the premier package, but.", "Is twenty seventeen, like, old?", "Yeah, sort- sort of. I mean, like, not, or hopefully not decrepit! But a lot of folks, like people who lease, might say that yeah, twenty seventeen is an older model.", "OK, so what's the- the other, the not premier one?", "The standard package- hang on just a sec. Let me pull that up. OK, here it is. So the premium- this could go up or down just a bit depending on some other, factors. The premium would be four hundred and nineteen dollars for a six-month policy with a one thousand dollar deductible.", "OK, OK. And if I do it the other way?", "Higher premium and lower deductible. Let's see. For six months, the premium would be six hundred sixty four dollars with a five hundred dollar deductible.", "#Uh, OK. No, I think- I think I wanna stick with the first one. .", "No problem! And there are just a few things. Are you over twenty five? And will you be driving regularly, like commuting to work? #Uh, driving this vehicle, I mean.", "Yeah, yeah. I'm just a few weeks past twenty five! And yeah, this'll be my my workhorse. My commuter and my weekend transport.", "Got it! And you did say it had the dual airbags.", "Yep.", "And did you want the Fast App? It does give you a discount for safe driving, driving within the speed limit.", "That's the, tracker?", "Yeah, you just download it. It's a fifteen percent discount, so your six-month premium would drop to three hundred fifty six dollars.", "Nice! Yeah, I'll, I'll do that. So is it available for androids? I don't have a an iPhone.", "Yep! It's available for both.", "Cool! So how can I get it started?", "Are you set up, well, no, I suppose you wouldn't be yet. Let's get you set up on our online platform.", "Is that, like, where I make payments and stuff?", "Exactly! Are you ", "I'm online now. I've got your website up.", "Excellent! You're very prepared!", "Yeah, yeah! So do I go to this- where it says create account?", "Yep! It'll ask you for a username, a unique username. And it has it's own list of password requirements.", "Yeah, like fifty four letters, characters, none of them repeating, random weird alternating symbols .", "Something like that!", "OK, so I- Oh, wait, I gotta- yeah, let me just- these extra security questions. OK, got it.", "OK, just give me a second here. I need to- need to refresh and look for new accounts. Just a second. Oh, yep! There you are!", "Cool, it worked! .", "Yeah, it- it definitely doesn't always work on the first time! So I'm gonna post this- this policy here. Do you want me to set the start date to today?", "#Uh, yeah, please. Thanks! And then do I need to pay it online? Is my account good to go?", "Yeah, you can- I do recommend online payment. It's just- it's safe and secure, and you do it right through the portal. So yeah, you can do- you can pay either monthly or six months, right there. And then just print out the insurance card. Gotta have it in the vehicle!", "Yeah, yeah! Sorry, officer! Let me just print it!", "And yeah, your account is good to go! You should take proof of insurance with you when you register- and, you can do that online, too. Through the d. m. v. website.", "Yeah, that's next on my list! .", "It's good to get these things crossed off! Oh, and just make sure to get the app, the Fast App, downloaded. I've already added in the discount there in your policy.", "Yeah, I just, just found it. It's installing.", "Excellent! Is there anything else I can help you with today?", "Yeah, actually! Or, sort of.", "I'll do my best!", "You mentioned packaging, or, like.", "Bundling?", "Yeah, bundling!", "And that was for renters' insurance?", "Yeah, yeah! So I haven't looked back at my stuff, my documents, but could you send me some information about your- like, the different types of policies?", "Absolutely! Are you, do you have a roommate or housemate?", "Oh, no. Just me. First time ever with no roommates!", "Nice! And, easy- or better for renter's insurance. It can sometimes get tricky with roommates, like if you bought the couch together and that sort of thing.", "Yeah, no worries there! My couch was, it came outta my brother's basement. .", "It's got a new life now! So I'll- I'll go ahead and send you that information. And since you're set up on the, portal now, I'll post them there, too. And I'll, email them.", "Cool! Thanks for your help!", "You're welcome! Take care and have a great afternoon!", "Thanks, you too!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_311_000", "insurance_311_001", "insurance_311_002", "insurance_311_003", "insurance_311_004", "insurance_311_005", "insurance_311_006", "insurance_311_007", "insurance_311_008", "insurance_311_009", "insurance_311_010", "insurance_311_011", "insurance_311_012", "insurance_311_013", "insurance_311_014", "insurance_311_015", "insurance_311_016", "insurance_311_017", "insurance_311_018", "insurance_311_019", "insurance_311_020", "insurance_311_021", "insurance_311_022", "insurance_311_023", "insurance_311_024", "insurance_311_025", "insurance_311_026", "insurance_311_027", "insurance_311_028", "insurance_311_029", "insurance_311_030", "insurance_311_031", "insurance_311_032", "insurance_311_033", "insurance_311_034", "insurance_311_035", "insurance_311_036", "insurance_311_037", "insurance_311_038", "insurance_311_039", "insurance_311_040", "insurance_311_041", "insurance_311_042", "insurance_311_043", "insurance_311_044", "insurance_311_045", "insurance_311_046", "insurance_311_047", "insurance_311_048", "insurance_311_049", "insurance_311_050", "insurance_311_051", "insurance_311_052", "insurance_311_053", "insurance_311_054", "insurance_311_055", "insurance_311_056", "insurance_311_057", "insurance_311_058", "insurance_311_059", "insurance_311_060", "insurance_311_061" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Thank you for calling Rivertown Insurance. This is Cecilia. How can I help you today?", "Hi. My name's Maria Jacobs. I'm on Walton Street. I think, uh, I might need to report a claim.", "I can help you get started with that. Can you tell me your policy number?", "Yeah, it's, I'm not sure where to.", "It should be at the top of your declarations page.", "OK, let me find.", "You can actually find it at the top of each page. It's a.", "Oh, good! because I'm not sure I have that.", "Yeah, so we put it in the header so it's on each page.", "OK, I think I got it here. It's.", "OK.", "It's oh eight one two.", "Oh eight one two.", "six four six six seven.", "six four six six seven.", "five nine one.", "five nine one. And your date of birth?", "May fourteenth, nineteen eighty two.", "Oh, that's my daughter's birthday! And I've got just one security question in here for you.", "OK.", "And the number you're calling from, is that the best number to reach you?", "Oh I switched numbers, so you probably don't have this one. Should I, uh, update it?", "No problem! I can help you with that, too.", "Actually I think I'll keep it for now. I just really need to know if I can ", "Right, you want to file a claim?", "Well, yeah, if I can. You know that lightning storm that hit a few days ago?", "Yeah, I saw it from my window!", "So it, like, hit the tree across the street from me.", "Really?", "Yeah, like, it split the tree in half and like scorched the neighbor's roof. And now, like, my furnace is fried.", "Whoa!", "We googled it and found some youtube videos and it just like seems like it got fried because of the electricity.", "Oh, and you want to.", "So yeah, I wonder if that's.", "So that kind of damage is covered under your policy.", "Cool! But how would I, like, prove it? What would I need to say in the claim? I mean, I wasn't home when it hit. I just saw the damage to the tree and kind of assumed, and I like don't know how I would.", "OK, so no need to worry about that. It is covered, so.", "Cool.", "I can definitely open a claim for you, but.", "OK.", "you do have a deductible of five hundred dollars, so.", "OK, so would I, or how about I call a repair technician to get a quote. And then would I need to.", "I can start the paperwork for you right now.", "You know what, maybe I should like call them first and see what they think. Oh, I can see it now, the tree, and there are like pedestrians stopping and taking pictures of it.", "Yeah, our office kinda shook!", "So, like, what's the process? If I, like, call them and get a quote and then call you back, would that work?", "Yeah, that's fine. And I can go ahead and get started on your claim, so when you get a quote and if it's above five hundred dollars, I can just add that information to your claim.", "OK, cool. I'll try to find someone today. But if I can't.", "No problem! I'll have the file ready to go whenever.", "Thanks! How late are you open today?", "I'll be in the office until five. You can also call after hours and leave a voicemail, and then I'll call you back.", "Cool, thanks!", "And did you want me to go ahead and update your phone number?", "Yeah, thanks.", "So could you just tell me the number you're calling from again? I had it on my screen but it just.", "Yeah, it's five oh seven.", "Uh huh.", "eight three two seven one four six.", "Got it! You're up-to-date. And is there anything else I can help you with today?", "No, I think I'm good, thanks! So I'll call you back when I have the information.", "Sounds good! You take care and have a good afternoon.", "Thanks, you too!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_312_000", "insurance_312_001", "insurance_312_002", "insurance_312_003", "insurance_312_004", "insurance_312_005", "insurance_312_006", "insurance_312_007", "insurance_312_008", "insurance_312_009", "insurance_312_010", "insurance_312_011", "insurance_312_012", "insurance_312_013", "insurance_312_014", "insurance_312_015", "insurance_312_016", "insurance_312_017", "insurance_312_018", "insurance_312_019", "insurance_312_020", "insurance_312_021", "insurance_312_022", "insurance_312_023", "insurance_312_024", "insurance_312_025", "insurance_312_026", "insurance_312_027", "insurance_312_028", "insurance_312_029", "insurance_312_030", "insurance_312_031", "insurance_312_032", "insurance_312_033", "insurance_312_034", "insurance_312_035", "insurance_312_036", "insurance_312_037", "insurance_312_038", "insurance_312_039", "insurance_312_040", "insurance_312_041", "insurance_312_042", "insurance_312_043", "insurance_312_044", "insurance_312_045", "insurance_312_046", "insurance_312_047", "insurance_312_048" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning, thank you for calling Rivertown Insurance. My name is Anna, how can I help you today?", "My name is John and I was wanting to create an account for my new renter policy.", "Okay, John. I can halp you with that. First I would like to thank you for becoming a valued customer with us.", "Yeah, well I just moved and my friend told me I needed to get renters insurance cuz he didn't have any and he had a flood and was out a lot of money. So I checked inline and you guys had the best rates.", "I'm glad to hear we had the best rates. Now John, in order for me to help create an acount for you I'll need a few pieces of information from you. Can I have your policy number?", "Sure, it's give me a minute to find it.", "No problem, just read it to me once you find it. If you have your policy papers it will be on every page on the top right corner.", "Got it. It's one two four six six seven three eight two dash b.", "Thank you. Okay John can you verify your full name, phone number, and your birth date?", "Sure, John Hale. Eight six three four one two seven seven eight one and June third nineteen sixty two.", "Thank you John. Now can you tell me your email address you want the account under?", "Yeah, it's johnhale at gmail dot com.", "Great, I will just need to verify your zip code please.", "It's three three four zero nine.", "For your address I have four two nine Elm Street. Is that correct?", "Yep, that's my new address. I just changed it on everything, the bank, work, and all that.", "That's good. It can be overwhelming remebering all the things you need to update. Once we get you set up with your account you will find a section with checklists for all the things to make sure you update. It's real helpful.", "Wow, that's good to know. Any other cool things like that?", "We sure do. There's also links to all utilities near you and you can compare services and prices.", "I will sure need that.", "Moving can be hectic. Now John in order to fully create your account I need you to go to your email address and you should have an email from us with a link to verify your email adress. Can you click that link now?", "All right let me see if I have the email.", "Once you click the link it will open a new page and ask for you to make a password. You need to create a password with at least eight didgits including at least one capital letter, one number, and one symbol.", "Okay, I clicked it. The page is open and I am trying to create a password now.", "Make sure you save your password. Let me know when it says setup complete.", "It just said it now.", "Well then John now you need to sign back in using your email address and new password.", "Got it!", "Great, now you should see create account security questions on the bottom right.", "I see it.", "Just click on it and pick three questions and answer them. These are used incase you get locked out of your account for any reason.", "Gotcha. one more, okay all done.", "Great. Now if you will go to your profile link at the top of the page on the right and click on it.", "Yep, I clicked it.", "Now just check to be sure all the information is correct.", "Okay, it all looks good. No, wait the apartment number is wrong. It should be four oh two.", "Okay, let me just fix that for you real quick. There you go, is the rest correct?", "Yeah, it all looks right.", "That's great. One more thing we need to do, just click on the connect policy button. It should be line four.", "I see it. I clicked.", "Okay, now click the little frop down arrow and your policy should come up. Just click on it.", "I did it.", "Well then John it looks like your online account is ready for you to use.", "Wow, that was easy.", "I'm happy to have helped. Is there anything else you needed help with today John, or any questions?", "Nope that was all I needed. Thank you.", "You're welcome John. Thank you for contacting us today and if you have any questions just call or email us. Have a wonderful day.", "Thanks, you too. Bye.", "It's been my pleasure John, bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_313_000", "insurance_313_001", "insurance_313_002", "insurance_313_003", "insurance_313_004", "insurance_313_005", "insurance_313_006", "insurance_313_007", "insurance_313_008", "insurance_313_009", "insurance_313_010", "insurance_313_011", "insurance_313_012", "insurance_313_013", "insurance_313_014", "insurance_313_015", "insurance_313_016", "insurance_313_017", "insurance_313_018", "insurance_313_019", "insurance_313_020", "insurance_313_021", "insurance_313_022", "insurance_313_023", "insurance_313_024", "insurance_313_025", "insurance_313_026", "insurance_313_027", "insurance_313_028", "insurance_313_029", "insurance_313_030", "insurance_313_031", "insurance_313_032", "insurance_313_033", "insurance_313_034", "insurance_313_035", "insurance_313_036", "insurance_313_037", "insurance_313_038", "insurance_313_039", "insurance_313_040", "insurance_313_041", "insurance_313_042", "insurance_313_043", "insurance_313_044", "insurance_313_045", "insurance_313_046", "insurance_313_047", "insurance_313_048", "insurance_313_049" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Thank you for calling Rivertown Insurance where all of your insurance needs are covered. This is Tonya speaking how may I help you?", "Hi I need to change my billing address on my policy.", "Sure, I can definitely help you with that. Let me get you verified in our system real quick. May I have your first and last name please?", "Rhonda spelled r.h.o.n.d.a Jenkins.", "Thank you, and may I have your date of birth please?", "July fourth nineteen eighty four.", "oh wow look at that, independence day!", "yup!", "Okay, and may I have your customer number please?", "that I don't have at the moment, I'm picking my daughter up from school so I'm not home just yet.", "No, that is fine, may I have your social security number instead?", "five two seven.", "five two seven.", "six eight.", "six eight.", "three nine four seven.", "three nine four seven. Okay, that's five two seven six eight three nine four seven correct?", "yes.", "Okay one moment while I verify you in the system.", "k.", "Alright, missus Jenkins lastly, may you verify the current address that's on file please?", "it's five four six courtyard road.", "City, state and.", "Colington Mississippi seven four three seven five.", "Thank you, one moment while I process your request for change of address.", "Oka- Kayla come on I don't have all day little lady! She wanna stand there and talk to her little friends like I got all day.", "Oh I know how it can be. Okay missus Jenkins, I am ready for your new address.", "hold up let me get the lease papers I ain't even memorize it yet.", "Take your time.", "where is that- here it is. Alright it's eighty three North West Carlton Ave and that's Draxton Mississippi seven six two two one.", "Thank you, and to clarify, that was eighty three North West Carlton Ave, Draxton Mississippi seven six two two one correct?", "yes ma'am, that's correct.", "Okay one moment while I finalize your change.", "ok. Put your seat belt on child.", "Alright, it looks like you're all set missus Jenkins. Is there anything else I could help you with today?", "Yea, if I need to make other changes to my account, is calling in the only way to do that?", "No ma'am. Most changes to the account can be made through our website. Have you set up an online account yet?", "No I haven't but I'm gonna need to later on cause will I be able to make payments online as well?", "Yes ma'am! It's actually a lot easier to make payments that way and It's also free of charge as oppose to calling customer service. Would you like to set up a call back for a later time so that I could help you set this up?", "Yea, you know what? Lets do that.", "Great! What date and time would work best for you?", "#Uh lets lets go with how about tomorrow morning around ten am?", "That will work! And is the current number the best one to reach you on?", "yea, this one's good.", "Okay, well I will reach out to you tomorrow morning at ten am. And is there anything else that I could help you with today?", "No that's all. What did you say your name was?", "My name is Tonya.", "Thank you for your help Tonya!", "It's been my pleasure! There's a short survey at the end of this call if you could rate your level of service today, it'll be greatly appreciated! Have a wonderful day missus Jenkins.", "okay, you too." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_314_000", "insurance_314_001", "insurance_314_002", "insurance_314_003", "insurance_314_004", "insurance_314_005", "insurance_314_006", "insurance_314_007", "insurance_314_008", "insurance_314_009", "insurance_314_010", "insurance_314_011", "insurance_314_012", "insurance_314_013", "insurance_314_014", "insurance_314_015", "insurance_314_016", "insurance_314_017", "insurance_314_018", "insurance_314_019", "insurance_314_020", "insurance_314_021", "insurance_314_022", "insurance_314_023", "insurance_314_024", "insurance_314_025", "insurance_314_026", "insurance_314_027", "insurance_314_028", "insurance_314_029", "insurance_314_030", "insurance_314_031", "insurance_314_032", "insurance_314_033", "insurance_314_034", "insurance_314_035", "insurance_314_036", "insurance_314_037", "insurance_314_038", "insurance_314_039", "insurance_314_040", "insurance_314_041", "insurance_314_042", "insurance_314_043", "insurance_314_044", "insurance_314_045", "insurance_314_046", "insurance_314_047", "insurance_314_048", "insurance_314_049", "insurance_314_050", "insurance_314_051", "insurance_314_052", "insurance_314_053", "insurance_314_054", "insurance_314_055", "insurance_314_056", "insurance_314_057", "insurance_314_058", "insurance_314_059", "insurance_314_060", "insurance_314_061", "insurance_314_062", "insurance_314_063", "insurance_314_064", "insurance_314_065", "insurance_314_066", "insurance_314_067", "insurance_314_068", "insurance_314_069", "insurance_314_070", "insurance_314_071", "insurance_314_072", "insurance_314_073", "insurance_314_074", "insurance_314_075", "insurance_314_076", "insurance_314_077", "insurance_314_078", "insurance_314_079", "insurance_314_080", "insurance_314_081", "insurance_314_082", "insurance_314_083", "insurance_314_084", "insurance_314_085", "insurance_314_086", "insurance_314_087", "insurance_314_088", "insurance_314_089", "insurance_314_090", "insurance_314_091", "insurance_314_092", "insurance_314_093", "insurance_314_094", "insurance_314_095", "insurance_314_096", "insurance_314_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Thank you for contacting Rivertown Insurance this is Josh speaking how may I help you?", "What you say your name was?", "Josh my name is Josh how may I.", "Okay so here's the thing Josh, I have been trying to get through all day and I haven't had any luck with speaking to anyone wit a freakin ounce of brain!", "I'm sorry to hear that, and I'll make sure we get you taken care of today. What can I help you.", "I need my policy number and proof of insurance!", "No problem, let me get you verified in my system real quick and I'll provide you with that information. First, may I have your first name and.", "Mark Wayne.", "Alright, mister Wayne. And May I have your date of birth please?", "March first nineteen fifty eight.", "Thank you, and may I have your account number please?", "Which number is that? Where do I find that?", "It's an eight digit number that can be found on your statements but.", "see here's the thing, I don't have anything with me at the moment. I don't have a damn statement cause if I did I might not need to call you people in the first place.", "That's fine sir. Can I have your social security number please?", "it's six three nine five eight four five six one.", "Alright, and just to verify, that number was six three nine, five eight, four five six one correct?", "yup yup.", "Thank you one moment while I look up your information.", "I ain't got all day!", "So it looks like your policy was suspended due to lack of payment and.", "no no no that's not right! I made a payment a few days ago!", "Okay so it looks like there was an attempt to make a payment on the seventh of last month but the check bounced.", "crap! Well what can I do now? Can I make the payment and have the same policy that I had before?", "Actually yea, this policy can still be reinstated because it's been less than three months so if you give me one moment while I get you set back up.", "alright I'm sorry about my attitude it's just that I've been fightin with this all day and I'm just tired man.", "No I completely understand. Alright mister Wayne, so it looks like you had our Preferred Auto Insurance package at one thousand five hundred dollars a year and one twenty five a month.", "yup.", "So there will be a one time thirty dollar reinstatement fee with today's charge making your total payment for today one fifty five. Are you good with that?", "Well, I don't think I have much of a choice, I need insurance and you all were the most affordable so lets do it.", "Alright, so whenever you are ready, you can provide me with the card information and we can get this done for ya.", "hold on let me get me wallet.", "No problem.", "alright the card number is nine nine oh oh.", "nine nine zero zero alright.", "six two oh five.", "six two zero five ", "seven four I mean seven three four eight.", "seven three four eight alright.", "two five oh three.", "two five zero three. Alright, let me read that back to you.", "k.", "that was nine nine zero zero.", "yup.", "six two zero five seven three four eight two five zero three.", "you got it.", "alright, and may I get that expiration from you please?", "oh three twenty four.", "and the security code on the back of the card?", "eight six one.", "alright, and this is a visa correct?", "yea.", "Okay, so just for verification purposes, I need you to verify that you Mark Wayne authorize Rivertown insurance to process a payment of one hundred and fifty five dollars today is this correct?", "yup go ahead.", "Thank you, the payment is now processing. And we are good to go. I have a confirmation number if you'd like me to provide you with that.", "one minute let me grab my pen.", "No problem.", "okay what is it?", "That code is q.a.n.", "q.a.n ", "two six seven one.", "two six seven one okay.", "And your policy number is nine thirty five.", "nine three five okay.", "twenty two.", "twenty two okay.", "six one zero.", "so thats nine three five two two six one zero.", "That is correct. And as far as proof of insurance, I can have that mailed to you with.", "Hey can you email it to me instead?", "Definitely! the email I have on file is m dot wayne sixty five at gmail dot com is this a good email address?", "yea, that's the one.", "Alright, I will have your proof of insurance sent to your email and it should be getting there any minute now.", "let me see, I have my gmail set up with my phone so it should oh, there it is, let me open it real quick.", "Alright.", "okay, I see it and I can just print it from my computer later on.", "Yup. And it there anything else I can help you with mister Wayne?", "I think that's all, so my monthly payment, will it come out automatically?", "It will not but I can set that up for you real quick if you'd like.", "Yea lets do that then.", "No problem. Are we using the same card that was used to make today's payment?", "yea.", "alright, cool so give me one minute.", "mhm.", "Alright mister Wayne we got you set up to have your monthly charges automatically withdrawn from your account.", "What day will it come out?", "It'll come out on the twenty seventh of each month is that good for you?", "Yea that'll work.", "Great! And is there anything else I could help you with today?", "I think thats all.", "Alright great! And if you'd like, there's a short survey at the end of this call where you could rate your service with me today. If you could complete that, it'll greatly appreciated!", "Alright I guess I'll do it since you were the only person that actually helped me.", "Well I'm glad that I was able to help. And if you need any more assistance don't hesitate to call.", "Okay thanks ", "Josh.", "Yea, Josh.", "Have a great day mister Wayne!", "you too." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "GetPolicyNumber", "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_315_000", "insurance_315_001", "insurance_315_002", "insurance_315_003", "insurance_315_004", "insurance_315_005", "insurance_315_006", "insurance_315_007", "insurance_315_008", "insurance_315_009", "insurance_315_010", "insurance_315_011", "insurance_315_012", "insurance_315_013", "insurance_315_014", "insurance_315_015", "insurance_315_016", "insurance_315_017", "insurance_315_018", "insurance_315_019", "insurance_315_020", "insurance_315_021", "insurance_315_022", "insurance_315_023", "insurance_315_024", "insurance_315_025", "insurance_315_026", "insurance_315_027", "insurance_315_028", "insurance_315_029", "insurance_315_030", "insurance_315_031", "insurance_315_032", "insurance_315_033", "insurance_315_034", "insurance_315_035", "insurance_315_036", "insurance_315_037", "insurance_315_038", "insurance_315_039", "insurance_315_040", "insurance_315_041", "insurance_315_042", "insurance_315_043", "insurance_315_044", "insurance_315_045", "insurance_315_046", "insurance_315_047", "insurance_315_048", "insurance_315_049", "insurance_315_050", "insurance_315_051", "insurance_315_052", "insurance_315_053", "insurance_315_054", "insurance_315_055" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning! This is Timothy Brum back in the office of Rivertown Insurance. How can I help you today?", "Hello Timmy this is Betty, widow of Omar. I am calling today to get my life insured. I have never done this. Omar went to see Jesus and did not come back. He kept him.", "Yes, I know I was there. Knew Omar for twenty-five years. So tell me some more about needing life insurance?", "There are expenses Timmy besides the coffin. Which Omar had policy for that and paid for with the funeral policy. I have it here in the Omar's drawer. If I open the drawer I just freeze. Cannot seem to reach for it. I called you.", "Let me just type in your name Betty, and I know the last name is Hunt.", "I have all that here in Omar's drawer, but I think it would be better if you gave me a list Timmy.", "I hear you, Betty. Found the policy. You and Omar both have life insurance.", "Omar took care of that for me.", "Yes, Omar did. Let me go through what the life insurance policy lets you do Betty.", "I appreciate that Timmy.", "Omar made you a financial safety net for when he went to see Jesus who kept him.", "#Uh I have money to pay extra expenses? I have an insured life.", "Yes ma'am, your life is insured. You can pay off mortage, medical bills, estate settlement or any other unpaid obligation.", "Timmy it might sound like a stupid question, but how do I get the money? It has not magically shown up in the bank account. I was hoping to.", "Betty you need to get Omar's death certificate. You need to get several of those for your business things.", "How do I do that?", "Call up the funeral director they often help with that. If not call back here, and we will set up an appointment to do that.", "Oh. Give me a moment. Have to get a Kleenex. You used the d word. I'm back.", "My apologies for using the d word, Betty.", "It is okay Timmy I have to get use to it.", "The going to meet Jesus and staying certificate comes in about two weeks once requested. It makes accessing the money faster. Otherwise it might be as long as two months.", "I have plenty for the month. Mostly I want to get it done.", "Understandable Betty. #Um may I tell you more about life insurance policies?", "#Mhm.", "Were you with Omar when he got the policies?", "As I recall, I came in and signed, but was not in the meeting about the policy when Omar made the decision.", "On the policy a spot exists for a beneficiary. I have to check that Betty since that is the person who gets the money.", "Go ahead and look.", "Doing so Betty. Opening the policy. Betty you are the beneficiary.", "After the Omar met Jesus certificate and stayed what happens next?", "If you are in agreement how about you call back letting me know you have the certificate, set up an appointment, and we will take care of it that way as well as that requested list.", "Business done, Timmy.", "Not quite Betty. Permission for me to view your life insurance policy?", "Yes.", "Opening it and looking at it now. Okay Betty, you have Omar as the beneficiary. You might consider changing that.", "I was hoping that I would go first, I suppose. What can be done?", "You can leave the money to a loved one. It can have instructions for estate use that you leave with a lawyer or you can give the money to the loved one. A few people add to or make a trust fund.", "Can we handle that when I come in for the appointment? Have to think about it.", "If you have a lawyer you might consider talking with him or her and the funeral director.", "I do have a lawyer.", "One more thing if you decide to move to the life insurance pay out to inheritance you need to know how the estate taxes would work. It would affect your heirs.", "Do you handle that Timmy? I like to avoid IRS contact. Relatives do things.", "I do not handle that Betty. I just sell insurance. Understand about relatives.", "If the cops or IRS does not ask the right question my lips are sealed. They have to ask the right question that is the game.", "Good policy Betty. Might try that here at Rivertown Insurance. I heard you have a new Persian kitty?", "Omar was ill, and we were stuck in the house so yes Pitty Patter has been a joy. Cutest kitty ever with a sweet mew.", "Male or female Betty?", "Female. Has such a cuddly personality so want to breed her.", "Let me know. I might want one of the kittens. Then I would compete with you at the Cat Show.", "Timmy you know I will win. I always do.", "I hear you, Betty.", "Are we done, Timmy?", "For now, Betty. Now don't you forget about our date. I will call and check on you if I do not hear from you.", "Oh Timmy. Then I will have a wild tale. .", "Okay Betty. Take care.", "Bye Timmy." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_316_000", "insurance_316_001", "insurance_316_002", "insurance_316_003", "insurance_316_004", "insurance_316_005", "insurance_316_006", "insurance_316_007", "insurance_316_008", "insurance_316_009", "insurance_316_010", "insurance_316_011", "insurance_316_012", "insurance_316_013", "insurance_316_014", "insurance_316_015", "insurance_316_016", "insurance_316_017", "insurance_316_018", "insurance_316_019", "insurance_316_020", "insurance_316_021", "insurance_316_022", "insurance_316_023", "insurance_316_024", "insurance_316_025", "insurance_316_026", "insurance_316_027", "insurance_316_028", "insurance_316_029", "insurance_316_030", "insurance_316_031", "insurance_316_032", "insurance_316_033", "insurance_316_034", "insurance_316_035", "insurance_316_036", "insurance_316_037", "insurance_316_038", "insurance_316_039", "insurance_316_040", "insurance_316_041", "insurance_316_042", "insurance_316_043", "insurance_316_044", "insurance_316_045", "insurance_316_046", "insurance_316_047", "insurance_316_048", "insurance_316_049", "insurance_316_050", "insurance_316_051", "insurance_316_052", "insurance_316_053", "insurance_316_054", "insurance_316_055", "insurance_316_056", "insurance_316_057", "insurance_316_058", "insurance_316_059", "insurance_316_060" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello! This is Timothy Brum of Rivertown Insurance Agency. We're here to help. How may I help you?", "You have any insurance for love sickness, Tim?", "Well, give me more of a description, and I will see what we have? Can I have a name for this love sick person?", "Why yes, this is Bud Zimmerman. I got me a new wife.", "Glad to hear that Bud. Last time we talked it was the other way.", "Met her through a job. Just cutest sassy gal you'd ever want to play with. Always saying no, but I convinced her.", "How so?", "Told her when I pulled up to her house, she was to get in the car, and we would go for a landscape drive.", "So did she get in the car?", "Well, no that's why I like her. She told me to go get a young one with a perfect body to spend all my money. I had to get out of my Tesla truck. Marian got the shakes for me. Could not move. I had been sending her little notes for awhile here and there. Had my secretary call her a time or two.", "So what do you need in insurance, Bud?", "I had someone contact her on LinkedIn, and she talked up a storm there. Absolutely refused to talk about work. That was my plan. Instead she goes off and talks about life. I liked it. Had to marry her. Marian knows too much about me. It has been love sickness with me ever since. Cannot get enough of her. I need to get her on the insurances and want a life insurance policy for her alone.", "Name, age, social security number and I have the rest, Bud.", "Marian Belle Zimmerman I like the sound of that. Age of six zero, and I am five seven. xxx dash xx dash xxxx.", "Sounds like you got to know each other rather quickly.", "Well, yes at our age you do not wait too long. Have to grab it while it's still wriggling. Then it's the inevitable so have to find someone that likes to take care and she does. Shadows run from her.", "Let's take a look at Mutual of Omaha. Has a grand lion logo. Puts it right there in front of your face.", "You insinuating that I'm a lion.", "In more ways than one.", "I will take that as a compliment as the summation of my entire character which has served me well and got me Marian.", "Let me give you some details on the policy, and it's uses. Along with me it has excellent ratings in customer service. #Um pricing is decent and for seniors it gives policy choices. .", "Is it term or whole life insurance?", "Depends on which one you pick, Bud. Mutual offers whole, term, and the universal life insurace. Better yet it has flexible policy provisions.", "Any ratings on the company?", "Yes, Bud. JD Power in the two zero two zero USA LIfe Insurance Study ranked it fifth of twenty-three lif insurers. Financial strength lists A+ as in Superior.", "Every place has negatives. What are they?", "Mutual likes you to use an agent and that's I, so not a negative for you. Riders are limited. A medical exam is needed for some policies.", "Quantity of the policy?", "The term life insurance comes in with the coverage at hundred thousand. Whole life policies have coverage options. Those options range from two thousand up to twenty five thousand dollars.", "Like the options on the whole life policies. Need the details. I will have to talk to Marian about it. Everything is a negotiation at this age. History, tattered history, finished business and unfinished business. Endless problem solving from prior decisions.", "Do you and Marian want to do the pieces of the details of what you need together?", "Something like that. Still blending the financial and business details of our two lives together so we meet all obligations. Marian worth it though. You ought to have seen her face when she had the shakes and knew I had her. She kept telling me you need to go over there so I can move. Told me she was going to run. I made sure my arms were in the way. Ran right into them.", "Like insurance the relationship fosters compatibility and security. Business man all the way, Bud?", "Something like that. I did not even assess the risk with Marian. Has to be love sickness.", "I do not have a policy for that, Bud. You just have to survive it.", "Let's move forward. I need to add Marian as a beneficiary to all the other policies I have with you.", "Are we doing a portion where your adult children retain a portion and Marian gets a portion?", "Yes. Let's use the standard formula for all the other insurances.", "Inputting that into the policies. It will take a bit of time.", "Hate replacing the one before Marian.", "You're not replacing, Bud. You had a good long marriage with Lissa. She's gone. Be happy.", "How do you retain the good of what was while moving forward with the good you have with the one now without the inevitable feeling of betrayal?", "Bud, in insurance we just make a new policy for the situation of the present and extend what we know will be likely for the future.", "You about done philospher Tim. Is that your next ad campaign?", "Would it be a good one, Bud?", "Yes, Tim that would soothe that state of mind. Should be fine money maker.", "Finished. Making the email to send the information on Whole Life Insurance with all the riders and options so you and Marian can pick and choose.", "Think it will take us about a week, Tim.", "Okay. Let's set up an appointment in a week and a half. I will make recommendations with your picks.", "Pick a day and time, Tim.", "I think I'm suppose to say that, Bud.", "Have to get back to the office. Transitioning to boss mode with a smile pointed at you, Tim.", "How about Tuesday at three in the afternoon?", "Let me schedule it by phone calendar here.", "Are we good, Bud?", "We're good, Tim.", "Liked hearing and seeing you in love, Bud.", "Me too, Tim.", "Business concluded.", "Agreed. Bye Tim.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "AddDependent" ], [], [], [], [], [], [], [], [ "AddDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_317_000", "insurance_317_001", "insurance_317_002", "insurance_317_003", "insurance_317_004", "insurance_317_005", "insurance_317_006", "insurance_317_007", "insurance_317_008", "insurance_317_009", "insurance_317_010", "insurance_317_011", "insurance_317_012", "insurance_317_013", "insurance_317_014", "insurance_317_015", "insurance_317_016", "insurance_317_017", "insurance_317_018", "insurance_317_019", "insurance_317_020", "insurance_317_021", "insurance_317_022", "insurance_317_023", "insurance_317_024", "insurance_317_025", "insurance_317_026", "insurance_317_027", "insurance_317_028", "insurance_317_029", "insurance_317_030", "insurance_317_031", "insurance_317_032", "insurance_317_033", "insurance_317_034", "insurance_317_035", "insurance_317_036", "insurance_317_037", "insurance_317_038", "insurance_317_039", "insurance_317_040", "insurance_317_041", "insurance_317_042", "insurance_317_043", "insurance_317_044", "insurance_317_045", "insurance_317_046", "insurance_317_047", "insurance_317_048", "insurance_317_049", "insurance_317_050", "insurance_317_051", "insurance_317_052", "insurance_317_053", "insurance_317_054", "insurance_317_055", "insurance_317_056" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello and Good Morning! This is Timothy Brum of Rivertown Insurance Agency. What can I do to help?", "#Uh Timothy I had an accident. It's not good morning.", "Oh, I am sorry. Are you okay? What hospital you in or are you home?", "Do not know yet?", "Where you at?", "#Um I'm sitting what was my my bomb pit SUV. Oh. The front is wrinkled.", "Ambulance there?", "No, it happened.", "Give me your name, where you think you are at, and I will call an ambulance.", "This morning I was. E. C May and no period on the C because my mother did not give me a middle name. It's an initial.", "Pulling up the policy. Do you know what road you are on E. C?", "#Uh I had a flash back to the war. It will take a some time. Thought you were the pilot and dialed you up. Winds in the bomber area. Strapped in. Fuzzy.", "Let's assess. Your arm works. You are awake, you called. What about your chest and legs?", "Wriggling.", "Okay. Any wounds, soldier?", "Not that I can see. Have some back pain, but not bad. Legs wriggling.", "Understood.", "I was in cockpit in a bomber. Enemy blew out the windows. Glass everywhere like now. Little pieces all over. Oh think a shard got me in the back. Held on to the firing mechanism while the plane dove. Lived to tell it. Woke up here. I am in my SUV.", "E. C you lived through this one, too. Do you hear any sirens?", "No, Timothy. Other vehicle rolled. Glad I had an SUV. On Massey Road. I was going to the Piggley Wiggley for some eats.", "Calling ambulance and sending. Stay on the phone E. C.", "I can't get the door to open. Jammed.", "Might be better if you wait E. C.", "Vehicle isn't running.", "Good then you should be fine till the ambulance comes.", "Think the engine flew out. Seeing parts of something on the road--oh a breeze--windows gone. Seat belt jammed, too. I've been captured by my vehicle.", "Oh E. C that vehicle was made to take care of you. Let me tell you how well it is going to take care of you.", "Is my premium going up? Oh Louise is going to be mad when we do not make ballroom dancing tonight. Better not go home.", "Now I know you are okay E. C.", "What's the deductible on an event like this?", "You, the other person, the other vehicle, your vehicle, you, and medical are all covered.", "What's the deductible on an event like this, Timothy?", "You chose a thousand dollars, mister May.", "I hear the siren and that other fellow has not moved yet. Upside down. Must have had a seat belt on.", "Staying on the phone with you till they get you mister May.", "Found my pocket knife. Give me a second cutting that seat belt.", "mister May? mister May?", "Whacked it. Seat belt free. Steering wheel not right. Too close to my belly button.", "Can you wait till the medical people get by the door?", "Timothy I am getting ready. That other fellow is not moving so I will be second unless you know...", "#Uh see if you can find the button on the column and telescope the steering wheel.", "Thanks Timothy. That's right I like it all the way out. Pushing the button and going in. Whole dashboard moved in a bit. I know now safety features work. Oh that white stuff that's the air bag. Thought it was a blanket. Oh that blanket made my chest purple on the right side. I have become a purple booby, Timothy.", "I will call you later mister May after we get some information on the vehicle status. I will call the tow yards and find it.", "I'm talking to Timothy the insurance man. Getting my vehicle taken care of. Door won't open.", "Do I need to hang up mister May?", "No, you're my witness that they take care of me properly and that I am of sound mind. Back pain.", "I am Timothy Brum of Rivertown Insurance officer. mister May called me. Stayed on the line. Said back pain only.", "[sounds of life] got my phone back, Timothy. No shard. Have a back board in case. Thanks for being with me.", "Okay E. C.", "Taking me to Memorial Hospital. Call you when I know more.", "Okay mister May. Glad you made it.", "Other fellow he's alive worse shape though. Survived.", "Yes you did. Talk to you later this week. I will get the paper work started.", "Does my policy get me a pretty nurse?", "Of course mister May.", "Bye Timothy. Be careful out here. It's mean.", "Will do, mister May." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [] ], "intents": [ [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_318_000", "insurance_318_001", "insurance_318_002", "insurance_318_003", "insurance_318_004", "insurance_318_005", "insurance_318_006", "insurance_318_007", "insurance_318_008", "insurance_318_009", "insurance_318_010", "insurance_318_011", "insurance_318_012", "insurance_318_013", "insurance_318_014", "insurance_318_015", "insurance_318_016", "insurance_318_017", "insurance_318_018", "insurance_318_019", "insurance_318_020", "insurance_318_021", "insurance_318_022", "insurance_318_023", "insurance_318_024", "insurance_318_025", "insurance_318_026", "insurance_318_027", "insurance_318_028", "insurance_318_029", "insurance_318_030", "insurance_318_031", "insurance_318_032", "insurance_318_033", "insurance_318_034", "insurance_318_035", "insurance_318_036", "insurance_318_037", "insurance_318_038", "insurance_318_039", "insurance_318_040", "insurance_318_041", "insurance_318_042", "insurance_318_043", "insurance_318_044", "insurance_318_045", "insurance_318_046", "insurance_318_047", "insurance_318_048", "insurance_318_049", "insurance_318_050", "insurance_318_051", "insurance_318_052", "insurance_318_053", "insurance_318_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello this is Timothy Brum of Rivertown Insurance Agency. How may I help you today?", "Marian Wright here, Timothy. I was trying to pay my insurance online, and it did not confirm the submit.", "Do you have your policy number handy Marian?", "I sure do. You want it.", "Yes, Marian I want it.", "One two three space four five six seven space eight nine one zero.", "Let me read it back. One two three space four five six seven space eight nine one zero.", "You sure have it going, Timothy.", "Looking at the bill area. It's displaying an error. Can you check your bank balance Marian. I don't want to end up double charging you.", "Let me get to my computer. Be a few seconds.", "I can fix the error Marian if it did not make it to the bank. I can still fix it with your help if it did make it to the bank but we will have to involve the bank.", "Viewing, viewing still viewing. Oh I need to go to pending. Give me a few more seconds.", "Seconds granted fully.", "Seconds sure are good, Timothy if it is fried chicken or fresh caught fish.", "I agree with you there, Marian.", "No recording of Rivertown Insurance being paid Timothy. Is it stuck in cyber space?", "We have some built in safety in the pay processing area that if anything goes wrong to just shut done the transaction. That is what it did but I do not know why it gave an error message.", "Let me look up Down Detector. We might be having a cyber attack.", "What did you find Marian?", "It's a cyber attack. A big one. oh my goodness it's ransomware just everywhere. Over two hundred companies hit. What should we do Timothy?", "I'm going to cancel the transaction and reset everything for you so we can ready payment.", "#Um do you think that is wise?", "It clears everything, Marian. It lets me set the payment in ready mode. I will wait out the ransomware attack. Send it later with a so noted.", "Is that a new process Timothy?", "It's one we paid for from a security startup. Ransomeware has not affected our payment system yet on this end.", "Is there anything I can do to help since I caused it?", "No, no, no. You did not cause it. Some gang or country caused it. I need you to cancel the transaction manually just as a double check.", "I am on it. #Uh back in my bank account. It timed out. Gives you that friendly message of I just closed the door in your face.", "Oh Marian. I need you to go to Rivertown Insurance Agency online account and clear it on your computer. If our site does that it's for safety of the numbers, Marian.", "I understand all that Timothy, but it's frustrating.", "Okay. It is. But a necessary evil to keep personal information safe.", "I've been wanting want wanting one of those uptown scan your eye things and it opens.", "I'll let you know when we do that Marian. Put you first on the list. Got that information deleted.", "It's gone with the wind now. Off in the airy cloud of data.", "That data security firm we teamed up with can find it.", "Do they do residential? Might be fun to get a lesson or two in and secure my personal information on my devices.", "Not yet, but I will let you know when they go residential. It's proprietary things so waiting on their patents I think before branching out any further.", "I'm glad to know that the Brum's do the latest. I am not an old school girl at all grrrrr.", "I'm scheduling a call in two days to confirm your payment went through. #Um marked with no penalities and a multi-colored flag to get may attention.", "How did you discover that startup security firm?", "Well, Marian we went to a conference and the firm was there. We did the pilot initiative. Would you like to do that if they decide to go residential?", "I would love that, Timothy. If you do something I would pilot for you as well.", "Well, once in a while we do that. I will put you on the list.", "It's my heart desire that when extremely old to do those things I hear myself back as in phrasing on some phone call or audio. Different people have unique ways of stringing words together.", "In insurance we have to be clear. Synonyms can get us in trouble.", "You have a different language Timothy when you go into your business speak. I have to get a dictionary sometimes.", "It's to define the boundaries, Marian not to hide anything.", "If you say so, Timothy.", "For the moment I say so. I think we are all set. I will call in two days to check.", "Writing myself a note so I be ready for that.", "I hope all goes well with you and yours, Marian.", "I hope so, too. You behave yourself Timothy and do good works.", "I will.", "Bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CheckPaymentStatus" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_319_000", "insurance_319_001", "insurance_319_002", "insurance_319_003", "insurance_319_004", "insurance_319_005", "insurance_319_006", "insurance_319_007", "insurance_319_008", "insurance_319_009", "insurance_319_010", "insurance_319_011", "insurance_319_012", "insurance_319_013", "insurance_319_014", "insurance_319_015", "insurance_319_016", "insurance_319_017", "insurance_319_018", "insurance_319_019", "insurance_319_020", "insurance_319_021", "insurance_319_022", "insurance_319_023", "insurance_319_024", "insurance_319_025", "insurance_319_026", "insurance_319_027", "insurance_319_028", "insurance_319_029", "insurance_319_030", "insurance_319_031", "insurance_319_032", "insurance_319_033", "insurance_319_034", "insurance_319_035", "insurance_319_036", "insurance_319_037", "insurance_319_038", "insurance_319_039", "insurance_319_040", "insurance_319_041", "insurance_319_042", "insurance_319_043", "insurance_319_044", "insurance_319_045", "insurance_319_046", "insurance_319_047", "insurance_319_048", "insurance_319_049", "insurance_319_050", "insurance_319_051", "insurance_319_052", "insurance_319_053", "insurance_319_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello! This is Timothy Brum of Rivertown Insurance Agency. How may I help you today?", "Timothy this is Charlsie Wiley. #Um my husband God rest his soul his perfect soil. Died in an accident of his making. I need to discuss the financial matter of life insurance.", "Oh missus Wiley, I'm sorry to hear of that. Did not realize it. Let me find your life insurance policy and see what we can do. Did you say he died in an accident?", "Why yes Timothy. Of his own making I said. Roger bought this bright shiny new used private plane. Sometimes when you buy something used it needs some things fixed.", "Roger died in airplane accident?", "Not exactly, Timothy. #Um Roger, Roger cremated himself early in his used plane.", "#Uh I have to know for the life insurance policy a few more details, miss Wiley.", "I understand. I buried Roger this week what was left of him. Had an urn ready.", "Okay, missus Wiley. I understand. It's a bit...", "Roger bought a plane with a fuel leak. It would leak in the cockpit where he sat. The report said a fuel venting issue. I told him not to fly it, and the airport told him that.", "Was he just near the plane, missus Wiley?", "No, he decided to fly it. That fool! God rest his soul in that perfect fire.", "His death activated the usage of the death benefits, but for record keeping was it from home or from an airport?", "It was from an airport. The airport told him not to fly it. They said a fellow came out and inspected the plane. I have the paper. Cannot find that fellow.", "Did Roger get in and it happened?", "No, Roger made it to the air. It went the way blue yonder way with fire.", "Is there an airport report?", "Yes. I will bring it. #Uh let me read what they say. This copy being prepared by TriCity traffic control tower. It concerns the emegency involving Cirrus SRtwo two Gthree Turbo GTS July two three rd at approximately one four zero five Universal time coordinates...", "missus Wiley, I hate to interrupt, but is that a certified report?", "#Um yes Timothy. They had an audio. I was hoping to hear Roger's voice one last time. They made a transcript of it in detail.", "Go on. I just need to hear the actual accident part.", "It has the fellows name. John Avery. You can find John Avery at the airport.", "Go on.", "No communication other than the sound of crashing. They reported they saw the aircraft take off. A mechanic on the ground reported the plane veered off course. #Um the cockpit window lit up, he said. It crashed and formed a fireball on the tarmac area.", "Anything else?", "Yes, they decided that fuel sloshed into the cockpit area and sparked. John always did like a warm seat. Oh Timothy, I miss him so.", "Okay, no problem getting his death benefits. Let me explain. Life insurance has a death benefit for the beneficiary. On Roger's policy you are the beneficiary.", "I'm glad to hear that.", "I'm going to ask this gently as I can. Do you have the death certificate yet?", "The funeral home helped me request those. It is coming. It says an accidental death.", "The money you receive from the death benefit is not taxable. Tell your accountant that the money came from life insurance and is not gross income.", "#Uh Timothy can I have that in writing either a document or email?", "Yes, missus Wiley. I will send by your email and put an attachment. Give to your lawyer and accountant.", "Thank you for that.", "I have to put into the home office. Your death benefit from your husband's death is six hundred eighteen thousand dollars.", "That will pay the bills and added expenses for the funeral. Family was in town at the hotels and...", "The main office will send the check or would you prefer direct deposit?", "I would like direct deposit.", "I'm putting that as your preference. It will be about three days after I turn this information in which will be today.", "I appreciate it, Timothy.", "I need you to mail me a copy of the death certificate or drop it off here for the records. I just found Roger Wiley's obituary so I will send that as proof.", "#Um writing notes so I remember that.", "In about six weeks I will give you a call. We will update the insurances and your life insurance policy.", "Did I make Roger the beneficiary?", "Yes, missus Wiley you did.", "I understand that we need to go through things.", "Once again I'm sorry missus Wiley about your husband.", "I am, too. He was happy about getting that silly plane.", "Okay, missus Wiley. Do you have people staying with you during this time?", "Yes, I will be fine, Timothy. It was hard to talk about what he did to himself.", "Is that all you need, missus Wiley?", "Yes Timothy. Need to go take care of some other death business.", "Okay. Talk to you in a few weeks, missus Wiley.", "Bye Timothy and thanks. Do not go in places with fuel smell.", "I hear you, missus Wiley. Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_320_000", "insurance_320_001", "insurance_320_002", "insurance_320_003", "insurance_320_004", "insurance_320_005", "insurance_320_006", "insurance_320_007", "insurance_320_008", "insurance_320_009", "insurance_320_010", "insurance_320_011", "insurance_320_012", "insurance_320_013", "insurance_320_014", "insurance_320_015", "insurance_320_016", "insurance_320_017", "insurance_320_018", "insurance_320_019", "insurance_320_020", "insurance_320_021", "insurance_320_022", "insurance_320_023", "insurance_320_024", "insurance_320_025", "insurance_320_026", "insurance_320_027", "insurance_320_028", "insurance_320_029", "insurance_320_030", "insurance_320_031", "insurance_320_032", "insurance_320_033", "insurance_320_034", "insurance_320_035", "insurance_320_036", "insurance_320_037", "insurance_320_038", "insurance_320_039", "insurance_320_040", "insurance_320_041", "insurance_320_042", "insurance_320_043", "insurance_320_044", "insurance_320_045", "insurance_320_046", "insurance_320_047", "insurance_320_048", "insurance_320_049", "insurance_320_050", "insurance_320_051", "insurance_320_052", "insurance_320_053", "insurance_320_054", "insurance_320_055", "insurance_320_056", "insurance_320_057" ], "speaker_role": [ "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello. Betty Huntington here. My son, James, is going to college this year.", "Congratulations, Betty. Where to?", "#Um out of state, Timothy. All that playing with computers paid off in a scholarship to MIT.", "What are you concerned about?", "How is insurance on my baby going to work now that he is going to live in Massachusetts? It's colder than Texas.", "Let me pull up the policy to see what you have James on.", "I will wait then.", "#Uh James has a vehicle and you cover him with your policy, but it had a local clause on it so we will have to change that. Should make the policy go up some. Somewhere between two five to five zero dollars. Have to get information on MIT region and see if any discounts.", "#Um James decided to find a room rather than the dorm. #Uh how do we insure that, Timothy?", "Oh, does not want the dorm experience. Why would that be, Betty?", "James is reserved. Serious about his studies and dorms have that wildside despite room monitors. He would rather have the option to be on his own. I think he is ready. To tell the truth James wants to decide when to be wild and when not to be rather than the social pressure.", "Has James always been that way Betty?", "James has been reserved but we have a set of Aunties in the family who like to encourage our young people to fool around irresponsibly. When they do they endlessly torture a young person about at it every gathering. They like the gossip. They do the same thing when someone divorces. They get someone decent, those Aunties mention every other affair the person had. James witnessed that growing up.", "Your people, Betty?", "Oh yes, my people. My husband's people they stay quiet about such things. Finding ways to protect James in case he does do the wild.", "Thank you for the background information, Betty. Let's talk renter's insurance since James will be so far away. Renter's insurance protects belongings. Either the belongings a person brings with them and any belongings they pick up while renting.", "#Um tell me more, Timothy.", "That renter's insurance will cover theft, vandalism, fire, and smoke and water damage. The water damage has to be from plumbing, a water heater or a furnace or air conditioner.", "Intriguing that it allowed for water damage from an air conditioner, furnace, plumbing or the water heater.", "Those are the most common things that damage renter's belongings, Betty. All done by data then a cost analysis. I know you were an accoutant and understand risk.", "I had not thought of theft, Timothy. James would need to replace things then. Shipping items from home could get expensive. Of course there is always Amazon.", "Yes, Betty. I hear you on the Amazon. James being the more mature person he is could order direct once he filed a claim and got a check.", "Would it cover electronics because James has a pile of those devices?", "What type of electronics Betty?", "He has laptops, tablets, and some smart devices that I know of.", "Most of that is covered. If something is particularly expensive or possible James created one will need an additional policy on those.", "James is inventive. Why he got the MIT scholarship for four years. I will check Timothy.", "Now if something does happen Betty rest assured James would have reimbursed living expenses.", "Explain it to me.", "If what James chose to rent, and it is deemed uninhabitable then the renter's insurance would pay any increased living costs for the next place for a time.", "Is that house or apartment, Timothy?", "For either one, Betty. Do you know where James is renting at?", "Oh not yet, Timothy. We have been looking. We will take a trip to Massachusetts in a week or so to make a final decision.", "I can fill out all the other details with your preferences. Then once you the decision is made you can give me a call from Massachusetts with the specific information on the rental. I can get the renter insurance processed quickly.", "I appreciate that Timothy. One less thing to worry about.", "The renter insurance also gives James liability protection.", "#Um how so?", "It pays for any legal expenses, and medical bills if someone sues your son.", "Oh my. Toddlers were much easier to deal with. College age is all the big stuff.", "More adult stuff coming, Betty. If James has a guest over, and they become injured well it pays for medical expenses of the guest even if it is not James' fault.", "Can I have a link to read over the details, options, and possible expenses?", "Of course, Betty. Will send right after our chat.", "Some of the options will depend on what place gets rented, and where it is at.", "Totally understood Betty.", "I like the whole idea. I would like James taken care of that way.", "I am sure you would.", "Here I was worried about the wilds. Here you are informing me of the other dangers I had not thought of. I may keep James home with me.", "Oh but Betty, James would lose that lovely scholarship he earned from MIT.", "Having college age children is fraught with peril. No one tells you that when you have the cute little baby.", "Oh Betty I sell insurance I have to by law tell you the worse case scenario in the product.", "#Uh I spent all that time making sure James did not eat too many bugs, did not injure himself too badly, gave him manners, and some heathen child that I did not prepare for will do something to him.", "Betty he is ready. James is ready. You did a good job. Rivertown Insurance is here for the what ifs? You will get that handled as well, too. Is James going to work while at college?", "It is a possibility, Timothy. You know other males especially older ones will put James through the gauntlet of tricks. Old men love to do that. My husband did but not to James because I wouldn't let him.", "That is what insurance is for Betty to remind older men it will cost them. If James works maybe he could pay for an option he would like. Think of it as a learning permit for insurance.", "Thank you, Timothy, for all the good information. I will call from Massachusetts to let you know. When I get the link I will have James fully explore so he understands.", "Okay then I will look forward to the next call.", "Bye Timothy. I need to check on James for my peace of mind before the heathens get hold of him.", "Bye Betty. I will send the link." ], "dialogue_acts": [ [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_321_000", "insurance_321_001", "insurance_321_002", "insurance_321_003", "insurance_321_004", "insurance_321_005", "insurance_321_006", "insurance_321_007", "insurance_321_008", "insurance_321_009", "insurance_321_010", "insurance_321_011", "insurance_321_012", "insurance_321_013", "insurance_321_014", "insurance_321_015", "insurance_321_016", "insurance_321_017", "insurance_321_018", "insurance_321_019", "insurance_321_020", "insurance_321_021", "insurance_321_022", "insurance_321_023", "insurance_321_024", "insurance_321_025", "insurance_321_026", "insurance_321_027", "insurance_321_028", "insurance_321_029", "insurance_321_030", "insurance_321_031", "insurance_321_032", "insurance_321_033", "insurance_321_034", "insurance_321_035", "insurance_321_036", "insurance_321_037", "insurance_321_038", "insurance_321_039", "insurance_321_040", "insurance_321_041", "insurance_321_042", "insurance_321_043", "insurance_321_044", "insurance_321_045", "insurance_321_046", "insurance_321_047", "insurance_321_048", "insurance_321_049", "insurance_321_050", "insurance_321_051", "insurance_321_052", "insurance_321_053", "insurance_321_054", "insurance_321_055", "insurance_321_056", "insurance_321_057", "insurance_321_058", "insurance_321_059" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello! This Timothy Brum of Rivertown Insurance Agency. How may I help you today?", "Hi Timothy! This is Geraldine from church. I doing some considerations. I need your help in deciding some things to add to my house.", "#Uh Okay Geraldine. What have you been thinking about in detail?", "I have been praying about those thieves in town and about those tornadoes that have been passing through. I got a nudge.", "A nudge?", "Oh, you did not hear the sermon two weeks ago. You pray and most of the time Jesus responds, and you ignore it--.", "#Uh where does the nudge come in, Geraldine?", "Timothy, I was getting to that. You must be patient. Remember the song I taught you as a teenager in Sunday School. Have patience, have patience don't be in such a hurry...", "Oh, I remember miss Geraldine. I have never forgotten your lessons. I would not be the good insurance agent today if I had not practiced with you first.", "I am glad I did you some good. Now my considerations have been about buying a tornado shelter and putting thief prevention in or buying a safe room. Robert is older now and though still the man needs a little more protection to keep him out of trouble.", "How so Geraldine about Robert?", "He was in the Korean War and though the memory is strong the body is more frail. Rather than a tussle with a thief thought I would take him to a room. Running away from tornado well Timothy we do not run fast.We sashay. I need a room.", "Now I understand more than I did, Geraldine. How is it you want me to help? The church way or the insurance way?", "In my considerations tornado shelters are underground sometimes with a hatch and sometimes with door. Do I get a discount on my homeowner's insurance if I let construction people dig up my flowers to put that in?", "#Uh. We do not cover tornado shelters. It's underground and no tornado has ever sucked one up out of the ground yet.", "Well, good that helps. Really, really, really helps.", "Why so, Geraldine?", "I was not looking forward to having Robert climb down a ladder into a hole. I was going to buy an inflatable and if he well if that tornado was coming fast I would have dropped him in the hole. Don't tell anyone. It would have been for his own good. It's hell getting old.", "Is it okay I speak now Geraldine?", "Why yes, Timothy. I confessed to you, and I feel better that you know about unusual solutions.", "Safe rooms are a different story Geraldine. It sounds like the better option for Robert. You can put that that candy--you will not let him have in the safe room. Those cigars you took away. It might help the sashay.", "I believe so. I have been pricing safe rooms or looking at converting a room in the house to that. How does insurance work with that?", "Well, Geraldine if it is an addition to your home or you have construction convert a room to a safe room then homeowner's insurance will cover that, and there are some discounts which we will talk more about when you make your decisions.", "What about those self-contained safe rooms made to just put outside your home?", "That I will have to do some research and talk with the the home office, Geraldine. I will get that information for you. Was there an incident on your street near the home with thieves?", "Not yet. I like to prepare before an incident, Timothy. I did talk with John at church who is a retired law enforcement man. Some things have changed in town. I got to considering what I would do.", "What all did the considering involve Geraldine?", "Robert is slower, Timothy. Like winding down a bit every day. Nothing wrong. Still healthy. But eating takes an hour, walking takes longer. We have moved to turtle phase so to complete it he needs a shell.", "Well, Geraldine I don't know what to say to the turrle comparision. We don't insure that either.", "I know. You have to adapt and be flexible or your chance of being hurt or injured goes up in old age. I know what adapt or die means now.", "I hear you Geraldine. We have an affiliated partner for medical. I could introduce to them. They do not go to our church, but are good people. We do not do medical directly, but when someone has a car accident it is who we go to make decisions and get advice.", "We have medical insurance Timothy several policies all up to date.", "I hope so, but do you have longterm care insurance? Robert is healthy so will possibly last a long time.", "Oh, Timothy I understand now. A safe room with assistance like for twenty four hours.", "Something like that Geraldine.", "Right now I need assistance for emergencies only. Robert never wants to give up his favorite chair.", "Understood Geraldine. If you can find a duplicate favorite chair might be good to put in the safe room.", "I had not considered that Timothy, but putting that idea on my list right now. I have to make lists now.", "While you have that list out would you like the number for Insurance girl Becky who does longterm care policies?", "No where on my insurance list is longterm care. Yes give it to me, Timothy.", "One eight hundred four five four three three eight nine. Tell them Timothy Brum sent you. I will make a call and tell them your situation so you are introduced. Ask for Becky.", "Let me repeat it back to you Timothy. One eight hundred five five four three three eight nine. Is that it?", "Not quite. One eight hundred four five four--.", "Oh let me correct that. Okay Timothy repeat it again.", "One eight hundred four five four three three eight nine.", "Right back at you. One eight hundred four five four three three eight nine.", "There you go, Geraldine.", "Call miss Becky for longterm care insurance.", "Correct Geraldine.", "You are a good man, Timothy. Glad you listened to me in Sunday School.", "I am glad I did too, Geraldine. Anything else I can help you with?", "Yes, Timothy so how do I insure my safe room.", "I am going to mail you some papers from the government FEMA who did some work on safe roomiss have some discounts, and estimations. You get your estimations. Make your decision. Call me. If I do not hear from you in a couple of weeks. I will call and see where we are at that way. Now miss Geraldine that is between you and I and not every one at church.", "I agree with Timothy. I love them, but they put their nose in everything.", "One of your lessons Geraldine was--Be wise as a serpent and gentle as doves especially around wolves.", "You did hear me, Timothy. That was a bad day.", "Thought I would let you know, Geraldine.", "Thanks Timothy. I think my considerations with insurance are done.", "Okay then. Bye Geraldine you have a good day.", "Bye Timothy I will." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_322_000", "insurance_322_001", "insurance_322_002", "insurance_322_003", "insurance_322_004", "insurance_322_005", "insurance_322_006", "insurance_322_007", "insurance_322_008", "insurance_322_009", "insurance_322_010", "insurance_322_011", "insurance_322_012", "insurance_322_013", "insurance_322_014", "insurance_322_015", "insurance_322_016", "insurance_322_017", "insurance_322_018", "insurance_322_019", "insurance_322_020", "insurance_322_021", "insurance_322_022", "insurance_322_023", "insurance_322_024", "insurance_322_025", "insurance_322_026", "insurance_322_027", "insurance_322_028", "insurance_322_029", "insurance_322_030", "insurance_322_031", "insurance_322_032", "insurance_322_033", "insurance_322_034", "insurance_322_035", "insurance_322_036", "insurance_322_037", "insurance_322_038", "insurance_322_039", "insurance_322_040", "insurance_322_041", "insurance_322_042", "insurance_322_043", "insurance_322_044", "insurance_322_045", "insurance_322_046", "insurance_322_047", "insurance_322_048", "insurance_322_049", "insurance_322_050", "insurance_322_051", "insurance_322_052", "insurance_322_053", "insurance_322_054", "insurance_322_055", "insurance_322_056", "insurance_322_057", "insurance_322_058" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello! How's it going? This is Craig Brum of Rivertown Insurance Agency. Timothy is in the field chasing tornado damage reports.", "Hello Craig. This is Jim Read. Need to look at policies and make some changes. Changing the plan, I am.", "#Uh well mister Read which one do you want to begin with?", "Start with car insurance. Think I have two policies with you.", "You have your policy number.", "Of course. one two three-four five six seven-eight nine ten for the vehicles.", "You have preferred auto at deductible of fifteen hundred dollars. What needs changing?", "Change it to complete auto and is that with the all inclusive discount since I have my house with you as well.", "Yes, sir. You still working for Chevron-Phillips?", "Why yes I am. Kicking at EXXON every day making discoveries in the laboratory for more effiecient processing. You say that Craig with a long o. Proooooocess.", "Heard and known now. What next, Jim?", "Let's take a look at my hook 'em horns option homeowner insurance.", "We looking at the whole policy or the deductible?", "The deductible, Craig.", "You have the Home Preferred option so sixteen hundred a year deductible.", "Move it to the Home Complete venue.", "That's two thousand a year, Jim. Any other details?", "I will read it when you send me the updated policy.", "What's next?", "Life insurance. Add a policy the cheapest one you have. Have young son who is an adult coming back home. Out of drug rehab again.", "I don't know what to say as in whether to offer congrats or condolences?", "Stay neutral till we see which way the it flows. That young man knows I'm a gent with a heart of gold with kith and kin. If I ever met the guy who invented that illegal drug I would murder that son of a gun in the very, very first degree.", "I would recommend upping the health insurance if he is going to be on yours and not his own policy.", "I don't have that with you all.", "I have an affiliate group we associate with for such. Her name is Becky. Might want to see what they have to offer, Jim?", "Can she send the information and a contact point?", "Yes, if I have your permission to release your address to her and phone number.", "Do that. Any other insurances you have that might cover the possible coming situations?", "No, but we need to go back to the Life Insurance policy for more information needs.", "What do you need?", "Name of son, age, income etc.", "Clarence Thomas Read. Age is twenty-five. Last time I checked male.", "Give me a second.", "Second given and a third and maybe a fourth.", "Need a date of birth Jim as well as Social Security number.", "July twenty-third nineteen ninety five I was sitting by Bessie's bed listening to the cursing of transition. Six weeks later Bessie decided she liked me still. Social Security number I will call back with.", "Your son have an employer.", "#Uh did not pass the drug test and why the rehab. Got caught again which is a good thing.", "Okay so dependent. So truly add to your policy.", "At least for a while or until he goes too far and dies from that devil concoctions.", "Until I get the information cannot give a true quote, Jim.", "I know. Put a timeline of year and a half on it. Period of time I am giving him to restart and then cut off. Tough love thing.", "Oh, you've talked with the counselor.", "Yes, Craig more times than I care to count. Some day I will not be around. The safety net will be gone.", "Would you prefer I talk with Clarence on some of this?", "No. Clarence is not trustworthy presently. Goal is to move him that way. He may try to get policies here on his own. You know the situation so do the risk calculation before accepting his word.", "Okay Jim. I see the reasoning now of what you are doing and why.", "Dealing with a liar costs money, causes illness from stress and makes life more difficult than it needs to be.", "Hope I never know, Jim. Can only offer business help.", "You deal with the hand given to you. #Uh Clarence had such potential, and he squandered for liars and thieves. He wasn't abused or mistreated. Good loving son when young. Then someone gave him those illegal drugs and his genetics latched on to that. It changed everything. They always want approval for that lie.", "Hell on earth?", "Yeah, Craig. Good description is hell on earth.", "Putting notes on this about Clarence vaguely done mostly permissions on which part and where you take over.", "#Um good idea. Have to go through the usual crudeness of the community defending poor Clarence's rights instead of his victimiss Mostly women. Apparently victims do not have rights or parents in the eyes of the public. Different story in industry and at work.", "I hear you, Jim. I think we have covered the bases and the baseness. Anything else?", "Not that I can think of. If I do I will call.", "You do that, Jim. You'll hear from me soon.", "Bye Craig.", "Bye Jim." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [ "ChangePlan" ], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_323_000", "insurance_323_001", "insurance_323_002", "insurance_323_003", "insurance_323_004", "insurance_323_005", "insurance_323_006", "insurance_323_007", "insurance_323_008", "insurance_323_009", "insurance_323_010", "insurance_323_011", "insurance_323_012", "insurance_323_013", "insurance_323_014", "insurance_323_015", "insurance_323_016", "insurance_323_017", "insurance_323_018", "insurance_323_019", "insurance_323_020", "insurance_323_021", "insurance_323_022", "insurance_323_023", "insurance_323_024", "insurance_323_025", "insurance_323_026", "insurance_323_027", "insurance_323_028", "insurance_323_029", "insurance_323_030", "insurance_323_031", "insurance_323_032", "insurance_323_033", "insurance_323_034", "insurance_323_035", "insurance_323_036", "insurance_323_037", "insurance_323_038", "insurance_323_039", "insurance_323_040", "insurance_323_041", "insurance_323_042", "insurance_323_043", "insurance_323_044", "insurance_323_045", "insurance_323_046" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good evening. Thank you for calling Rivertown Insurance. This is Lou, how can I help you today?", "I need to reset my password. I forgot it. Can I do it online?", "Yes, you should be able to do a password reset online, just click the button that says forgot password.", "I tried that already but I put in my email and then it says an email will be sent if that email exists.", "Okay, can you tell me to whom I have the pleasure of speaking with today?", "Sorry, my name is Stacy Crumbs. I checked my email and I have not gotten anything yet.", "Stacy how long has it been since you requested a password reset?", "#Um, about ten minutes now.", "All right, let me see if I can access your account. Can I have your first and last name, date of birth and customer number?", "Well it's Stacy Crumb, ten four seventy nine and I I I don't have my account number.", "That's okay, can you tell me your social security number and phone number on the account?", "Oh yeah, that's seven four two three zero nine nine eight four and six oh eight seven three six one one seven two.", "Great, alright to verify it's you can I have your mother's maiden name?", "Yep that would be Silvia, I mean Taylor.", "Perfect. Your account is pulled up now. It looks like you locked the account up. Let me see if I can fix this.", "Oh, how did I lock my account?", "After three incorect attemts to log on the system will lock you out for security reasons.", "That makes sense.", "We want to protect all our customers. Stacy could you tell me your email address?", "Sure it's cheermomtwelve at gmail dot com.", "All right, your account has a different email listed. That's why you did not get the reset email.", "Aw, that's right. I made this account years ago and got a new email awhile back. Can you fix it?", "I sure can. Give me just a moment and I will get you updated.", "Great. Can you still reset my password and I need to update my card info. Or can I do it myself?", "Yes I will send a password reset to your new email address and you can just click the link and put in a new password.", "Okay, and the card information?", "You can update it once the password is reset or I would be more than happy to do it.", "I will just do it myself, thank you.", "All right, go ahead and check your email for the reset link.", "One second.", "No hurry, just let me know.", "You know I hate technology most days. It's funny how much we depend on it.", "I understand completely. It sure is helpful when it works.", "You got that right. ", "Has the email shown up yet?", "I completely forgot, yep. There it is. Okay I clicked it.", "All right now it will ask you for a new password. The password must have at least one capital letter and one number.", "Got ya. I am putting it in now.", "Great. Now it should ask you to sign on.", "Yep and I did. It worked!", "That's wonderful. Now don't forget to update your payment.", "I am headed there now. Thanks so much.", "No problem, is there anything else I can help you with today?", "Nope, that was all.", "All right then Stacy you have a wonderful day.", "You too. Thanks again.", "You're welcome. Goodbye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_324_000", "insurance_324_001", "insurance_324_002", "insurance_324_003", "insurance_324_004", "insurance_324_005", "insurance_324_006", "insurance_324_007", "insurance_324_008", "insurance_324_009", "insurance_324_010", "insurance_324_011", "insurance_324_012", "insurance_324_013", "insurance_324_014", "insurance_324_015", "insurance_324_016", "insurance_324_017", "insurance_324_018", "insurance_324_019", "insurance_324_020", "insurance_324_021", "insurance_324_022", "insurance_324_023", "insurance_324_024", "insurance_324_025", "insurance_324_026", "insurance_324_027", "insurance_324_028", "insurance_324_029", "insurance_324_030", "insurance_324_031", "insurance_324_032", "insurance_324_033", "insurance_324_034", "insurance_324_035", "insurance_324_036", "insurance_324_037", "insurance_324_038", "insurance_324_039", "insurance_324_040", "insurance_324_041", "insurance_324_042", "insurance_324_043", "insurance_324_044", "insurance_324_045", "insurance_324_046", "insurance_324_047", "insurance_324_048", "insurance_324_049", "insurance_324_050", "insurance_324_051", "insurance_324_052", "insurance_324_053", "insurance_324_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello! This is Craig Brum of Rivertown Insurance Agency.", "Hello Craig you holding down the fort?", "Yep, I'm holding it down and helping people at the same time. How about you?", "This is Ray Towns. No, I'm not holding anyone down or helping anyone but myself right now.", "So what can I do for you Ray Towns?", "I got a new vintage car, Craig. Need one of those special auto quotes.", "What did you find Ray?", "Went to an estate sale and found a vintage one nine six seven Turquiose Blue Jaguar. Meow!", "Is that cat purring, Ray?", "It starts. #Um needs a bit of interior work on the driver seat, but other than that mint condition every where else.", "Did you pay market value or get a bargain Ray?", "Craig you know I never pay full price. I got it for half price. Mine free and clear.", "Okay Ray. Now you know that cannot be a regular policy so let me look up market value and go from there.", "You do that.", "#Um for the moment let's say it's excellent condition. It's value will range from around eighty eight thousand to as high as one hundred eighteen thousand. I need to see the vehicle for a precise quote so it will be an estimate for now.", "I understand.", "Ray are you going to tell me how much you paid for it?", "Not eighty eight thousand. I did tell you.", "You got a one nine six seven start that engine Jaguar for four four thousand.", "Should have been there Craig when I laid those Franklins down.", "#Uh Ray we have to insure it for it's value not your bargain. How heavy was those bills?", "I lied. I wrote a check.", "We're going to go with American Classic. It does agreed upon value before you sign what money you have left to me.", "It could have been yours if you would leave the office.", "I leave the office and walk in people's homes just not during an estate sale. So what are you going to do with Jaguar, Ray?", "I'm going to go get me a Cat Woman and ride around town. A living one to match that hood ornament MY Jaguar has.", "Back to the policy. American Classic gives up to fifty percent discounts like you and your bargain making. It's available Nationwide.", "I need to budget after spending all that. Start giving figures.", "#Uh going to give a range since we do not have a precise agreed upon value but will be between two thousand seven hundred and three thousand. It could be more if the Jaguar is a specialized version.", "A month or annually?", "Annually Ray. So what color is the interior?", "Oh Craig it's that warm cinnamon. Being leather it warms up when you sit on it.", "Do you want the insurance estimator on what day?", "Wednesday or a Thursday would be good, Craig. You coming with him or her?", "Yes Ray. It may be the only time in my life that I get to touch a one nine six seven Jaguar.", "Wise decision.", "More details on the policy so you are fully informed. Policy will include the bodily injury, property damage liability, collision and of course comprehensive.", "Will it have the medical?", "Yes Ray. It will have uninsured motorist and the medical payment with the personal injury protection.", "More worried about theft.", "The policy covers that as well. Because it is a classic car you also get spare parts coverage, agreed value on loss settlements, pet coverage for that Cat you plan on and trip interruption. Anti-theft devices because it's a classic is a discussion Ray.", "What about mileage, Craig?", "That will affect the quote, Ray. You limit the miles the quote is less, but you can get unlimited mileage.", "I plan on joining one of those Jaguar clubs for my social. You know stand around and talk about it.", "Glad to hear that Ray. Make sure you think about your Jaguar as an investment rather than the usual car manner we think about.", "#Um I hear you Craig. Make my decisions based on that perspective.", "I will call you when I confirm a time with the insurance estimator.", "Going to get some quotes on that leather seat. Have to find a restorer.", "I can send you a list of people we recommend, Ray if you so desire.", "Oh Craig I so desire.", "It's a good investment, Ray. Glad you found that Jaguar.", "I am happy too for it. Peace of mind Craig. Peace of mind.", "You have a good day, Ray. Enjoy the Jaguar.", "You too, Craig. Bye.", "Bye." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_325_000", "insurance_325_001", "insurance_325_002", "insurance_325_003", "insurance_325_004", "insurance_325_005", "insurance_325_006", "insurance_325_007", "insurance_325_008", "insurance_325_009", "insurance_325_010", "insurance_325_011", "insurance_325_012", "insurance_325_013", "insurance_325_014", "insurance_325_015", "insurance_325_016", "insurance_325_017", "insurance_325_018", "insurance_325_019", "insurance_325_020", "insurance_325_021", "insurance_325_022", "insurance_325_023", "insurance_325_024", "insurance_325_025", "insurance_325_026", "insurance_325_027", "insurance_325_028", "insurance_325_029", "insurance_325_030", "insurance_325_031", "insurance_325_032", "insurance_325_033", "insurance_325_034", "insurance_325_035", "insurance_325_036", "insurance_325_037", "insurance_325_038", "insurance_325_039", "insurance_325_040", "insurance_325_041", "insurance_325_042", "insurance_325_043", "insurance_325_044", "insurance_325_045", "insurance_325_046", "insurance_325_047", "insurance_325_048", "insurance_325_049", "insurance_325_050" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello this is Timothy Brum of Rivertown Insurance Agency. How may I help you today?", "Hello Timothy. We talked at the Lion Club about a week ago. Kathleen Traylor. You liked my sunflower hat.", "I I remember. How are you? You talked to me about how to move into civilian insurance.", "That's right. John, my husband, chose a military career but he is retiring now. Getting ready to buy our first house that is not military issue.", "Civilian life is different in it's ways. So have you found a place, Kathleen?", "We have.", "Under contract and just waiting on a few items before finalizing?", "You have it, Timothy.", "I need the appraisal value of your home, and we will go from there calculating the insurable costs.", "Oh not what we're buying it for, Timothy. How does that work?", "As they say on Facebook, it's complicated. Usually get that in Messenger.", "Start the explaining or I'm not paying.", "#Uh Kathleen were you in the military, too?", "#Uh no, but it does spill over, and is useful.", "It goes by as a basis the square footage of the home multiplied by the cost to rebuild if the home was deemed totaled.", "I'm listening.", "Often that is the country appraisal cost. What you are paying is market value cost? That varies from appraisal cost.", "My home has varying values then.", "Kathleen, you could say that. Insurance covers replacement of the house not the value a realtor would put on it.", "#Uh which means if I hired a contractor that would be the cost of his materials and labor.", "Totally correct. #Uh the value of the square footage multiplied by value by square footage gives an estimate of replacement cost coverage. It's around two hundred eighteen thousand.", "Is that what I am paying, Timothy?", "No just an explanation of calculation. We go to a table now. The choice is two hundred thousand dollar dwelling coverage versus three hundred thousand dollar dwelling coverage.", "If my house blows up Timothy I would have to come up with eighteen thousand since you would cover up to two hundred thousand. Think we better go to three hundred thousand.", "Well maybe, Kathleen. You're going to pay what market value?", "One hundred eighty two thousand and some change.", "Give me your address, Kathleen.", "The one I'm moving to since otherwise you will get a Marine base address.", "I'd insure a Marine. My Dad was an astronaut. We do space cause we're Generation Apollo. Grew up in Clear Lake Timber Cove near Houston.", "Oh Timothy. Two sixteen Burnett Drive, Webster seven seven zero fifty eight.", "Got it. So the appriased value comes in at one hundred sixty nine thousand and some change. I would advise the two hundred thousand dollar for dwelling coverage which is a thousand dollar deductible along with one hundred thousand liability protection. Rate comes to three thousand nine hundred, Kathleen.", "That's affordable. How does payment go, and what is liability protection?", "You can pay annually up front and often a mortgage does that so you may need to check with the bank if they will collect it with the house payment.", "If not, how do we pay?", "Annually, but the option of spreading that amount over twelve months makes it easier to pay.", "I would like the twelve month option.", "Let me answer your questions about liability. In a homeowners insurance policy that portion termed liability protects against lawsuits. In case someone gets injured on the property or there's property damage caused by you and yours. It also covers your favorite pets.", "Can I have an email with this information? I have to run it past my military man husband.", "Not a problem. Give me your email, Kathleen.", "Kathleen nine two one at earthlink dot com. It will be changing once we move.", "Understood. Now once you move in we will have to tweak your policy for sheds, special items in the garage, or guns possibly.", "Oh, you do understand. Yes, we will have some of that most likely. Those moving not sure yet what all they are taking.", "Just give me a call, Kathleen. We can tweak and add things.", "Good because it will take a some time to sort it all out and about and to be retired.", "I hear you, Kathleen. I'm scheduling a call back with you in a week and a half to see where the house buying is.", "I will attempt to talk to the mortgage broker to see if we can put insurance payment with the house payment.", "That's a lot in a month's time. If you need any help with insurance feel free to call anytime. I will try to answer your questions as best as we all can.", "Lots of choices as a civilian.", "Yes, Kathleen there are. Why you keep us safe so we can have those choices.", "Bye Timothy.", "Bye Kathleen." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_326_000", "insurance_326_001", "insurance_326_002", "insurance_326_003", "insurance_326_004", "insurance_326_005", "insurance_326_006", "insurance_326_007", "insurance_326_008", "insurance_326_009", "insurance_326_010", "insurance_326_011", "insurance_326_012", "insurance_326_013", "insurance_326_014", "insurance_326_015", "insurance_326_016", "insurance_326_017", "insurance_326_018", "insurance_326_019", "insurance_326_020", "insurance_326_021", "insurance_326_022", "insurance_326_023", "insurance_326_024", "insurance_326_025", "insurance_326_026", "insurance_326_027", "insurance_326_028", "insurance_326_029", "insurance_326_030", "insurance_326_031", "insurance_326_032", "insurance_326_033", "insurance_326_034", "insurance_326_035", "insurance_326_036", "insurance_326_037", "insurance_326_038", "insurance_326_039", "insurance_326_040", "insurance_326_041", "insurance_326_042", "insurance_326_043", "insurance_326_044", "insurance_326_045", "insurance_326_046", "insurance_326_047", "insurance_326_048", "insurance_326_049", "insurance_326_050", "insurance_326_051", "insurance_326_052", "insurance_326_053", "insurance_326_054", "insurance_326_055" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon this is Craig Brum of Rivertown Insurance. If you are pondering where Timothy is he is out in the field. How can I help today?", "This is Jim Cox, it's fine if I talk to you.", "What are you needing today, Jim?", "I have had an incident in my garage workshop.", "Well, tell me about the incident Jim, and I will tell you if we can help.", "I got up like I always do at dawn. Got my coffee and headed to the garage to admire my new truck.", "Go on, Jim. Tell me.", "Drove trucks all my life for the oil field work I did. I bought me one of those two zero two one Ford Raptors with all the dodads. Velocity Blue that gleams as the sun hits the hood on a fine Texas day.", "No damage yet, Jim just go on and tell me. two zero two one Velocity Blue Ford Raptor Timothy told me he insured that --had leather seats.", "Yep, dark brown fine grained leather seats with one of those butt warmers. I was running my hand along her fine back wheel base at the end of the running boards when I saw the dent.", "Did you hit something on the way home, Jim?", "Nothing like that Craig. This is a tale that is rare. Parked it in the garage without a dent. I hear a ruckus.", "#Um Jim if you killed someone we do not take care of that. I know you had Green Beret training.", "Craig I have settled down a bit since then. I came around that corner thinking a thief had made it to my workshop. But when I looked down I saw the Mother Nature raisins.", "Mother Nature raisins? You will have to explain that to me.", "Oh Craig you are getting a lesson here. Those raisins were inky black and oval shaped. Pointed at one end and flat on the other sitting in a cluster on my concrete. Animal excrement, Craig.", "Well Jim. I have to tell you insurance does not cover animal poo.", "There's more, Craig.", "Okay. Tell me more then, Jim.", "I have an attached workshop to the garage and an inside door. I cautiously walked up and sure enough the door was ajar and the noise oh Lordy the noise from there with a snort. Now that the critter caught a whiff of me.", "Okay you killed the critter?", "Should have because it was a fine looking four point buck deer.", "Well, what happened then if you did not kill that buck?", "That buck tore up my workshop because it was not smart enough to know the door was ajar not shut.", "I am trying not to laugh, Jim. I need a damage assessment so I can tell you what is covered. Timothy is going to come to your house to verify this claim.", "When I opened the door and that buck saw it could escape, it lunged at me and took flight. Nearly knocked my head off with its hooves. I fell backwards onto garage floor to save myself and got those Mother Nature raisins tangled in my hair.", "Did you have to go to the hospital Jim for injuries from a deer?", "No, sir. No sir, Craig. I bounced back up. Mother Nature raisins softened the concrete blow to the back of my head. Took a look at the workshop. Mostly things got jostled to the floor, but one wall had a buck shot imprint from a hoove and some deer urine on my chair. Thought about gathering it for French perfume factories.", "How did the deer get in there?", "Yesterday I mowed the grass and left the mower on my back porch. Rain shower happened. I figure I left the side door open and the deer wandered in. Property backs up to the National Forest.", "You ready to talk insurance, Jim. It looks like two insurance claims will have to be filed.", "Two why so, Craig?", "If it is assessed that the dent in the truck is from the deer then it is covered with automobile insurance. You have comprehensive insurance on your new Raptor truck. It covers damage done by animals.", "Good to know. What is the other one?", "The other insurance is homeowner's insurance. It will cover the damage done to the drywall.", "Is that all it will cover?", "Yes, Jim that is all it will cover. Animal damage done to things in the garage or workshop is not covered so the chair that got rained on by the deer we cannot cover that.", "Insurance does specific doesn't Craig, not general?", "#Uh you can look at it that way Jim. You will get some things covered after Timothy takes a look.", "Leaving the Mother Nature raisins as proof, Craig and the deer urine on my chair.", "Understood Jim and probably a good idea since not the normal type of denting on wall or truck.", "How does insurance classify payment for damage of that in case I have another animal incident?", "Insurance the homeowner's one pays for structural damage done to a place, but it is limited. If the deer had chewed wiring in the room it would not be covered but the dents are.", "The vehicle insurance?", "Different, Jim. Comprehensive would pay for a squirrel dropping from a tree leaving a dent or if one got inside the vehicle and chewed up all the upholstery. Each insurance is different. Ready to make an appointment?", "Well, I have Wednesday morning and Friday afternoon available, Craig. How about you?", "You are in luck Jim. Timothy can come Wednesday morning around nine three zero am.", "That works with my schedule Craig let's set that.", "Set, Jim. Anything else or anything else you find make a list to give to Timothy.", "I can do that. Does that conclude our business--.", "Business concluded unless you have anymore questions or stories.", "I always have a story Craig, but you have to work.", "Okay Jim I guess I better go earn a living then.", "I think I will go play a round of golf and think about you.", "Bye Jim have a good golf game.", "Bye Craig you have a good work day." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_327_000", "insurance_327_001", "insurance_327_002", "insurance_327_003", "insurance_327_004", "insurance_327_005", "insurance_327_006", "insurance_327_007", "insurance_327_008", "insurance_327_009", "insurance_327_010", "insurance_327_011", "insurance_327_012", "insurance_327_013", "insurance_327_014", "insurance_327_015", "insurance_327_016", "insurance_327_017", "insurance_327_018", "insurance_327_019", "insurance_327_020", "insurance_327_021", "insurance_327_022", "insurance_327_023", "insurance_327_024", "insurance_327_025", "insurance_327_026", "insurance_327_027", "insurance_327_028", "insurance_327_029", "insurance_327_030", "insurance_327_031", "insurance_327_032", "insurance_327_033", "insurance_327_034", "insurance_327_035", "insurance_327_036", "insurance_327_037", "insurance_327_038", "insurance_327_039", "insurance_327_040", "insurance_327_041", "insurance_327_042", "insurance_327_043", "insurance_327_044", "insurance_327_045", "insurance_327_046", "insurance_327_047", "insurance_327_048", "insurance_327_049", "insurance_327_050", "insurance_327_051", "insurance_327_052", "insurance_327_053" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "This is Craig Brum speaking of Rivertown Insurance. How can I help you today?", "Hello Craig. This is Garland. Where is Timothy?", "Timothy is out in the field today. You get me. #Uh I got a few bruises on the back of my head crawling around in an attic and then.", "You don't say Craig. What happened?", "The Lady had mentioned noises in the attic so I assumed it was the duct work rattling. Nest of cliff swallows took flight at my poking around. Thought it was a rabid bat. So I forgot about the attic ceiling incline and the back of my head met roof heaven.", "Are you insured, Craig?", "Yep Garland I am insured and pay the same rates you do.", "I need to file a claim, Craig. Storm did some roof damage, knocked a large tree down.", "Let us get your policy pulled---.", "Number one two three dash four five six seven dash eight nine one zero. Had ready for you.", "Got it. Garland Raewald. Is that you?", "The one and only in this town.", "Either I or Timothy will come take a look. #Uh pulling up the online form to get the process started. Give--.", "You ready for the rest yet, Craig.", "Yep, yep give me the address.", "Eight one ten Main Street.", "Got it. Tell me what happened and where you think what you know about the damage.", "That front came through day before yesterday Craig. Regular like thunderstorm. I was in the house when wind came straight down out of the sky. I mean straight down from the clouds and rattling happened.", "Mhm. Go on Garland.", "Well ran to the back door and saw pieces of something flying off the house. It only lasted about six minutes. Not loud but fierce. Then cracking and snapping the backyard tree toppled over.", "No roaring like a train or gurgling of drain pipes?", "#Uh nothing like that. Did a frog strangular rain for a bit. It all stopped. Stepped out back saw some pieces of shingles on the ground. Now that was before the tree fell. Tree about eight feet up at the y split nearly in half and laid over. No twisting.", "Your home is not the only one with damage. No reports of tornados Garland but of microbursts.", "Microbursts what is that?", "It's a flow out, Garland. Cold air falls out of the cloud direct and just splats the ground. The tree description fits the pattern of a microburst. Now twisted but like stepped on.", "Is that something new from climate change?", "Nah. Just did not have a name for it before. We use to just call it tornado.", "You lied to me in your early years, Craig. .", "Not intentionally. We did not have a name for it and policies were written with word tornado.", "Show up for dominoes at church next Saturday and all forgiven.", "Hmm okay okay Garland.", "Fred died Craig. Don't you read the obits? Looking for temporary players.", "Let's get back to the property claim before I have to confess every sin.", "Any good ones?", "Plenty tell you at dominoes.", "I did not crawl on the roof but stood on a big branch of the tree. Roof mostly there a few tiles missing with some having the edges turned up. Policy said not to be touching or fixing things before talking to you Craig.", "Any leaks inside the house?", "Did not see any on the ceiling. No puddles on the floor. Tree missed electrical lines. May be some fence damage but do not know till it is chopped up a bit. Do I get money for the tree?", "Your homeowners policy covers wind damage and that's what a microburst is. Roof covered and coming out will determine if replacement or repair. Looking at the tree information so is the fence if damaged. Could you get out your back door easily?", "The tree fell near the house with some branches brushing. Had to wade through a few branches once I opened the door but nothing major.", "Have to take look Garland. If the the tree ruffled the roof then it is covered. If the tree had rot then it's not. You saw tiles coming off the roof you said.", "Pieces of shingle, Craig.", "They off the front of the house, Garland?", "No the back.", "We'll have to take a look. Noise may have been the branches rubbing on the roof after the splitting. So no promises but based on cause and effect scenarios. How old is the roof?", "About ten years old no about nine years old.", "Garland things in insurance often are pro-rated so all that factors in but at this point you will get something just cannot estimate what.", "Do I go ahead and hire someone?", "I have a list of vendors, Garland that we recommend. Or you can find one. Need about three estimates on your own. Ours they are told what it will be.", "Let's go with your list Craig.", "Okay Garland. Can we come out this afternoon, take a look and make some measurements?", "Works for me Craig. Be back home around two this afternoon. Have to go the VFW.", "See you at two Garland.", "Bye Craig." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_328_000", "insurance_328_001", "insurance_328_002", "insurance_328_003", "insurance_328_004", "insurance_328_005", "insurance_328_006", "insurance_328_007", "insurance_328_008", "insurance_328_009", "insurance_328_010", "insurance_328_011", "insurance_328_012", "insurance_328_013", "insurance_328_014", "insurance_328_015", "insurance_328_016", "insurance_328_017", "insurance_328_018", "insurance_328_019", "insurance_328_020", "insurance_328_021", "insurance_328_022", "insurance_328_023", "insurance_328_024", "insurance_328_025", "insurance_328_026", "insurance_328_027", "insurance_328_028", "insurance_328_029", "insurance_328_030", "insurance_328_031", "insurance_328_032", "insurance_328_033", "insurance_328_034", "insurance_328_035", "insurance_328_036", "insurance_328_037", "insurance_328_038", "insurance_328_039", "insurance_328_040", "insurance_328_041", "insurance_328_042", "insurance_328_043", "insurance_328_044", "insurance_328_045", "insurance_328_046", "insurance_328_047", "insurance_328_048", "insurance_328_049", "insurance_328_050", "insurance_328_051", "insurance_328_052", "insurance_328_053", "insurance_328_054", "insurance_328_055", "insurance_328_056", "insurance_328_057", "insurance_328_058" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello! This is Craig Brum of Rivertown Insurance Agency. Timothy is out in the field. How can I help?", "Craig, I'm Brent Brentzel. I want to increase the amount on my life insurance.", "Okay, Brent. Do you have your policy number handy?", "Yep. One two three dash four five six seven dash eight nine one zero.", "I have it. Looking at your life insurance policy you have the minimal so room to expand it. It will increase the premiums.", "Understood, Craig. How high can I go?", "Well, before we get to that what made you want to increase your life insurance coverage, Brent?", "I paid for a ride on Blue Origin.", "Blue Origin? Can you explain that? Is that a new dance?", "Craig, you need to get with the times. Bezos' space rocket. I paid for a seat to space.", "You did? How did you manage that Brent?", "I'm a business man, Craig. It's commerical space flight. Early adopters make the most money. I filled out the form.", "Is this a sure thing, Brent?", "#Uh Craig as sure as my Momma gave birth to me. Look at the stats. Three hundred sixty-six billion of revenue earned back two years ago for space for the earth endeavors. Three D printing making beams for NASA space craft. New sector, Craig.", "You did not answer my question, Brent. Have to know for insurance then we can chat about the adventure.", "If you can come up with a manufacturing idea, cut costs of blasting a rocket to space and sell to the government you can be like a quadrillionaire. Dreaming it and feeling it in my bones. Space to space ventures coming along as well but you have to be a military plug in or contractor to get in that.", "Love it, but I need to know if you're kidding or got a ride?", "I was chosen, Craig for space tourism, but that's a first step. See and feeling it, I will be able to tell what is likely to make money.", "#Uh, wow. Wow! Brent that's just incredible.", "Thought you would like it. How is that insured under life insurance in case they mess up, and I get splattered?", "Oh. Insurance sometimes insures some unusual things, Brent. Being an astronaut and life insurace do not intersect.", "Oh, I 'm on my own? What about my wife?", "Your wife can be on a separate policy, but you cannot have life insurance cover that once your job on Blue Origin begins.", "I get fourteen hours of training and then the ride is all. Commerical venture will be on earth first, and we will go from there.", "Military insures space flight astronauts. Do you have a military insurance?", "Honorabley discharged, Craig and then we came here.", "It's a good thing you told me, Brent. I would've have disliked having to tell your widow you were not covered by life insurance.", "Okay, Craig. Then let's look and make sure all the insurances I have with you are up to date and maximized in case I die falling from the sky spectacularly.", "We can do that. Checking now. Do you want to go to minimal deductible on homeowners and auto insurance.", "Well yeah, Craig. That way Mary Lou would not have to pay much when I don't come back.", "Premiums will go up, Brent.", "Understood. Do it. I have money to burn. I'm still riding in Blue Orbit.", "Okay, Brent. That is done. Premiums go up fifty dollars a month on the vehicles and one hundred dollars a month on the homeowner policy.", "Might have to go check on funeral arrangements with your life insurance information.", "Might have to, Brent. Doing business just like you. Sometimes you just cannot go there.", "If I come up with a commerical enterprise after the flight. Can it be insured?", "#Uh, yes it can. Rockets and space equipment are insured for millions of dollars.", "Good. If I bring a proposal from an investment group could you work up some estimates, Craig?", "I can, and I would love to do it. Have to do some research. Might even have to put something new together with a new policy name.", "Looks like commerical space will create side business profits.", "When do you take flight, Astronaut Brent?", "Next spring. Like the timing. All winter to think things through and in the summer the actual flight happens. Space tourist.", "Just for the record Brent. No life insurance for Astronaut Brent. Plenty of insurance for businessman Brent.", "Makes it clear as can be, Craig.", "Anyway you can give me regular updates. Might help me design a policy for commercial space business, products, and transports.", "#Uh only if you give me a discount on one of those business insurances, Craig. I want it in writing. No offense.", "No offense taken, Brent. Give me a couple of weeks, and I will see what I can do.", "You going to think about it, and then tell me no.", "No. I have to do research and see what is out there, and what is possible under the present system. If not then see if a system can be put together.", "Okay regular updates on my space activities it is, as long as I get regular insurance updates on the commerical space venues.", "That's a deal.", "You going to tell Timothy?", "Think I will wait a couple of months and suprise my brother Timothy.", "Not getting in that family feud.", "All in jest, Brent. Are we done here?", "We're done Craig.", "Call you in two weeks, Brent.", "Okay. Bye Craig.", "Bye Brent. Thanks for the information." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_329_000", "insurance_329_001", "insurance_329_002", "insurance_329_003", "insurance_329_004", "insurance_329_005", "insurance_329_006", "insurance_329_007", "insurance_329_008", "insurance_329_009", "insurance_329_010", "insurance_329_011", "insurance_329_012", "insurance_329_013", "insurance_329_014", "insurance_329_015", "insurance_329_016", "insurance_329_017", "insurance_329_018", "insurance_329_019", "insurance_329_020", "insurance_329_021", "insurance_329_022", "insurance_329_023", "insurance_329_024", "insurance_329_025", "insurance_329_026", "insurance_329_027", "insurance_329_028", "insurance_329_029", "insurance_329_030", "insurance_329_031", "insurance_329_032", "insurance_329_033", "insurance_329_034", "insurance_329_035", "insurance_329_036", "insurance_329_037", "insurance_329_038", "insurance_329_039", "insurance_329_040", "insurance_329_041", "insurance_329_042", "insurance_329_043", "insurance_329_044", "insurance_329_045", "insurance_329_046", "insurance_329_047", "insurance_329_048", "insurance_329_049", "insurance_329_050", "insurance_329_051", "insurance_329_052", "insurance_329_053", "insurance_329_054", "insurance_329_055", "insurance_329_056" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello! This is Timothy Brum of Rivertown Insurance Agency. How may I help you?", "Timothy, I'm Doris Wooster I go to church with you. Someone told me I needed to chat with you about insurance.", "I know about insurance, miss Wooster. How can I help?", "My grandson that lives with me in his twenty's, and he is in serious trouble.", "Tell me how miss Wooster.", "Since he was sixteen years old, he went and took oh, pooh those drugs of the illegal type. He does things.", "What type of things, miss Doris?", "Thieving and selling other people's things that he has stolen.", "Rehab might help. Insurance does not prevent thieving I'm sorry to say.", "We have done the rehab several times. Now he has a rehab that he cannot escape.", "Pardon, miss Wooster, can you explain?", "Jail Timothy. Peniterary.", "What happened? Are you are fine, miss Wooster?", "I'm well, Timothy. I'm the one that turned Brad in. Had him picked up by local police.", "Okay. Go on, Doris. May I call you Doris?", "Oh, yes, please do. Rehab and local jail makes it hard to find jobs sometimes. With times being as it is, I let Brad move in the spare bedroom.", "You discovered the issue?", "Yes, I did, Timothy. Not only did he take illegal drugs, he also sold and trafficked it.", "How did you discover that, Doris?", "I tracked his movements, Timothy. I kept a journal when he left the house. I had friends follow him and take cell phone pictures.", "Oh so you need more insurance in case Brad acts up, or his friends do?", "Oh no. No I need life insurance on Brad in prison. Got a felony and accessory to assault at a playground on the assault. He has a smart mouth, and those boys there will assault him.", "Okay. Doris, that is extremely high risk, and Rivertown Insurance does not insure prisoners.", "Oh I'm sorry to hear that. Brad isn't going to make it, Timothy, and most likely will be killed in prison. I don't want to pay out of pocket for the burial. I was looking for a way to do that. Why should my finances be drained for things Brad did? That's the problem with illegal drug use it drains the family's finances.", "We do not insure prisoners, Doris but I do have contact with some non-traditional insurance agents that do. Would you like me to contact them for you?", "Yes, I would Timothy. It would take a sizable portion of my life savings to do that. I have used my life savings several times to pay for the rehabs. It started out his parent's fault letting him run around at thirteen years old without much supervision.", "Brad has continued in a downward spiral?", "Yes, Timothy. I don't think anyone in the family can reach him anymore.", "I will call and talk with several of those agents this week and give them your name and number, Doris.", "I would appreciate that much, Timothy. Brad needed to know that the family will not allow him to hurt others and then cover it up.", "I understand you are being firm in letting Brad know entirely unacceptable behavior on all levels. One of the other things you need to be aware of.", "Like what, Timothy?", "Brad going to prison also affects other insurances.", "Even if I block this draining of money, you mean Brad could still drain the family coffers? We have many elderly Timothy that will need some help in those last years. Rather spend it on the babies and the very old than on Brad.", "Let me backtrack to the life insurance first, so you're an informed consumer. Even with the agents I talk with, life insurance will be limited to Accidental Death and Dismemberment. Basically, it will pay final expenses and burial, which is what you were asking for Doris. It will not be easy, and you may need a lawyer Doris. It's expensive, but far less than a hospital bill.", "I now understand why mothers eat their children.", "Moving forward to medical insurance. Whatever medical insurance Brad had should be interrupted.", "Oh. I have not notified the medical yet and paid last month's premium.", "Get a lawyer, Doris. If Brad got hurt it's highly likely the medical insurance would refuse to pay.", "Why?", "The prison he is at provides medical care. The Constitution under the Eighth Amendment does that. Texas terminates coverage. Some states just suspend it.", "No one tells the family those things. They wait until something happens and thrusts stuff on you. Like a really bad got you.", "After the other non-traditional agents talk with you, I will give you call. Then we will go through what you have if you like and see if you need to update anything. Your insurance isn't with me, but I will give you the needed information.", "I would appreciate that, Timothy.", "So you're the sheriff in your family, and when enough is enough, you make the call, Doris?", "My Dad taught me that. If family has helped you, and they turn base, it's a family duty to correct that. Not a sheriff but corrections. Younger members need to see adults do that.", "How does that work?", "In our family, Timothy, it's been successful. They still act up the wayward adults, but they do not take it to extremes because any family member can turn them in at any time. It's financial. That person does not have the right to drain family finances with their foolishness.", "So the family has done this before?", "Oh yes, but mostly for alcoholism. Once corrected then they are monitored by family members.", "How do you do that when they are young, Doris?", "You call up the teacher and say they did not do homework. Or you tell the store manager your child stole.", "I will have to remember that, Doris. Start young holding, them accountable.", "It does ot alway work but mostly does. I think that's all I need from you, Timothy.", "Think you're right, Doris. I hope all goes well for you.", "You as well, Timothy. Bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [ "FindAgent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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First things first, do have an account with us?", "#Hm yeah, wait, no. I don't believe I do.", "Thats no problem I would be happy to create one for you. Just need to ask you a few questions.", "What kind of questions?", "Things like your phone number, address, social security number. Is that alright with you?", "#Uh yeah, that sounds fine.", "Will you please spell out your name for me?", "Sure, it's S.t.e.v.e J.o.h.n.s.t.o.n.", "I heard S.t.e.v.e. J.o.n.s.t.o.n, is that correct?", "No, you forgot the h, it's J.o.h.n.s.t.o.n.", "Oh my apologizes mister Johnston.", "mister Johnston? mister Johnston was my father just Steve please.", "Alright then just Steve, what is your phone number?", "It's four one three eight two nine one one seven six.", "Alright just to confirm I heard you correctly that was four one three eight two nine one one seven six?", "Yes sir, that is correct.", "Great, next is a security question. What is you mothers maiden name?", "Oh jeez, I need a minute to think.", "No worries, take as much time as you need.", "Thanks, while I am thinking, how's your day going?", "It's going pretty well, thank you for asking. How is yours going?", "It is going well, I am glad it is Friday.", "Yay, Friday, it has been a long week.", "Weeks!", "#Um excuse me?", "Thats my mothers maiden name! Thank you for helping me remember .", "No problem, that is spelled W.e.e.k.s, correct?", "Yes, that is correct.", "Alright, onto the next question. What is your date of birth?", "May sixteenth nineteen sixty eight.", "Fantastic, only a few more questions. Street address?", "Five one six Allen Street.", "Okay, and the state?", "Massachusetts.", "City?", "Springfield.", "And lastly your zipcode?", "Zero one one one eight.", "Lots of zeros there, let me see if I got that. Zero one one one eight?", "Yes, do you need anything else from me?", "Yes sir, the last thing I need is your social security number.", "Ah okay, let me grab my wallet, I always seem to forget the first few numbers.", "No rush Steve, I'm here all day.", "I know it's around here somewhere, by the dresser perhaps? No, maybe I left it in the car. Finally, I found it. Thank you so much for waiting.", "It's no problem at all, whenever you are ready.", "I am ready, it's six one nine eight eight three seven four one.", "I heard six one nine eight eight eight three seven four one. Wait, thats ten numbers, could you please tell it to me again?", "Where you not listening the first time?", "My apologizes Steve, I just need the number one more time to insure I have it correctly in the system.", "I will go slow, it's six one nine eight eight three seven four one. Got it that time?", "Yes sir, thank you for telling it to me again. That was six one nine eight eight three seven four one?", "Yes, that is it.", "Awesome, I have now created your account. Next time you call give them your full name, date of birth and phone number.", "Thats all I have to do? Give them my name and number?", "That and your date of birth.", "Okay, thank you again for creating my account.", "It was my pleasure Steve.", "I was calling to get some information on what kind of insurance you guys offer and how much everything is.", "I would happy to break down all of our insurance offers and how much plans are. We offer Life, pet, automobile, condo, homeowner and renter.", "You offer pet insurance? I had not thought of getting Scooter some insurance. How much is that?", "The Petcare Basic is five hundred a year and the Petcare Preferred is one thousand a year.", "And how much is like basic life insurance?", "Term Life Insurance is three hundred a year.", "Three hundred? Thats two hundred bucks less than pet, jeez Scooter will have it better than me .", "Pet insurance lasts the entirety of your animals life and Term Life is lasts about ten to thirty years. So in the long run Term life is worth it.", "Well Scooter is only a couple of years old, I will definitely look into more, thanks.", "Absolutely, would you still like to know about the other plans and how much they cost?", "Yes please.", "We offer two more life insurance plans, Whole Life which is one thousand eight hundred and Universal Life which is one thousand two hundred.", "What's the difference between those two?", "The main difference is with whole life you have a fixed premium, universal you have a flexible premium.", "Oh okay, I got you. Tell me about car insurance, we, my husband and I, were thinking of buying a new car and switching to you guys.", "Certainly, we offer Basic, Preferred and Complete auto insurance. They cost one thousand, one thousand five hundred and two thousand a year.", "Oh awesome, that is cheaper than what we are playing now. Now what about renters?", "Basic is only two hundred a year and preferred is three hundred a year.", "Three hundred, I might just have to go with that.", "Fantastic, did you want to enroll in our plan today?", "#Um no, I need to discuss everything with Camren first. I would have to call you guys back sometime in the next few days.", "That is no problem, I can make a note in your account about what we have talked about today.", "Sounds good, while I still have you on the phone can tell me about your home plans. I don't want to rent forever so I would like to know what my options are.", "Would be happy to tell you. Our plans are basic, preferred and complete.", "And how much is that a year?", "For which one sir?", "All of them.", "Of course Steve. Basic is one thousand two hundred, Preferred is one thousand six hundred and Complete is two thousands.", "Thank you for the information, I really do appreciate it.", "Not a problem at all, I am always happy to help. Is there anything else I can do for you today?", "#Hm, no, nothing else I an think of. You have been wonderful.", "Thank you again Steve, you have been a pleasure to serve.", "Oh, before I let you go what time are you guys open til?", "Monday through Friday we are open six a.m to nine p.m. We do not operate on the weekends.", "Okay great, thank you.", "It is my pleasure. To summarize on the call today we were able to successfully create an account and provide information about the plans we offer.", "Yup, that is all I needed today.", "If there isn't anything else, thank you so much for calling Rivertown Insurance, I hope you have a great day.", "Thanks, you too. Bye.", "Goodbye." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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"insurance_331_046", "insurance_331_047", "insurance_331_048", "insurance_331_049", "insurance_331_050", "insurance_331_051", "insurance_331_052", "insurance_331_053", "insurance_331_054", "insurance_331_055", "insurance_331_056", "insurance_331_057", "insurance_331_058", "insurance_331_059", "insurance_331_060", "insurance_331_061", "insurance_331_062", "insurance_331_063", "insurance_331_064", "insurance_331_065", "insurance_331_066", "insurance_331_067", "insurance_331_068", "insurance_331_069", "insurance_331_070", "insurance_331_071", "insurance_331_072", "insurance_331_073", "insurance_331_074", "insurance_331_075", "insurance_331_076", "insurance_331_077", "insurance_331_078", "insurance_331_079", "insurance_331_080", "insurance_331_081", "insurance_331_082", "insurance_331_083", "insurance_331_084", "insurance_331_085", "insurance_331_086" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, this is Tom Steward with Rivertown Insurance Company.", "Hi, I'm Grady Ellis.", "How can I help you today mister Ellis?", "I'm calling because my grandma, Greta Thompson died this past Tuesday.", "-huh Before you go into details, let me start off by saying how sorry I am that you lost her.", "Sir, thank you.She passed away in her sleep.", "Was it of natural causes?", "Yes.", "Are you calling to file a claim and are you the beneficiary?", "Yes, and I am the beneficiary, I have the policy here with me.", "I'm glad she went peacefully.", "Thank you, well I want to plan a Celebration of Life for family and friends to say goodbye.", "Okay, let me get a bit of information from you.", "Okay.", "Will you spell her first and last name for me?", "Yes, it's Greta G R E T A.", "G R E T A.", "Yes.", "and her last name?", "Thompson T H O M P S O N.", "T H O M P S O N.", "Yes, Sir.", "Can you tell me her date of birth?", "sure, sis twenty nineteen thirty-one, no I'm sorry nineteen thirty.", "Six twenty nineteen thirty.", "Right.", "What state did she reside in?", "Florida.", "Can you confirm her street address?", "#Uh ten twenty Sunny Lane.", "Ten twenty Sunny Lane.", "Destin Florida.", "Destin Florida.", "Three four five six three.", "Three four five six three.", "Correct.", "Okay, sir befor I can get anything started, I need to confirm you as her beneficiary.", "#oh Okay.", "Can you spell your first and last name?", "Grady G R A D Y.", "G R A D Y.", "ELLIS E L L I S.", "E L L I S.", "Yes, that's correct.", "Tell me your phone number so we can get in touch with you if needed.", "Four eight five six seven eight five four three two.", "Four eight five six seven eight five four three two.", "that's right.", "Now, give me her policy number.", "four one one one eight three five six.", "four one one one eight three five six.", "Yes, that's correct.", "So I have confirmed that she does have a Whole Life Insurance policy for two hundred thousand dollars and you are the beneficiary listed.", "Okay.", "Okay, so here's what happens, we're fonna need a certified copy of the death cerificate sent to us and I'll give you that address in a second.", "Okay.", "And what date did you say she passed.", "seven one twenty twenty-one.", "Are you wanting the lump sum of the policy or would you like to receive payments over a certain time period?", "#Um, the lump sum.", "Okay, So give me your address.", "It's one one one one Naples Street.", "One one one one Naples Street.", "Atlanta Georgia.", "Atlanta Georgia.", "three three three three three.", "three three three three three.", "Correct.", "I'm going to give you the addres now to mail the death certificate along with a copy of your Driver's license.", "Okay, I'm ready for the address.", "Our address here is Rivertown Insurance Company.", "Rivertown Insurance Company.", "Five five five Good Fortune Lane.", "Five five five Good Fortune Lane.", "Portland Oregan.", "Portland Oregan.", "four four two two five.", "four four two two five.", "After, we receive the certified copy of the death certificate and can verify it, we will send you a check of the lump sum to your address on file immediately after verify the information we receive from you.", "Okay, thanks, do you know how long that usually takes.", "It all depends on how fast you can get everything to us, once we have it, we can send it out immediately.", "Okay, I'll get everything to y'all right away.", "Sir, is there anything else that I can do for you?", "No, I think I have all the information I need but thanks for your help.", "Well Sir, I hope that you and her family and friends are able to celebrate every part of her life and think back to all the good memories of your grandma and I hope everything goes well and don't hesitate to call back if you have any other questions.", "Okay thanks, bye bye.", "Bye." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], 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We offer two types of pet insurance policies.", "What's the difference, I mean can you explain to me the differences between the two.", "Well Mary, the first is Petcare basic which has a five hundred dollars a year deductible.", "How much does the insurance pay?", "After you reach your deductible, we would pay five zero percent of the medical bill, which will be reimbursed.", "#huh That sounds pretty good, what about the second option.", "The next option is Basic preferred. The deductible is one thousand dollars and the reimbursement is seventy percent.", "I think I like the second option.", "Well Mary, I can start the enrollment process if you'd like.", "Yes.", "First Mary, can I start by verifying your first and last name?", "My first name is Mary spelled M A R Y.", "You said Mary M A R Y. Is that correct?", "Yes, now my last name Louann is spelled L O U A N N.", "Did you say L O U A N N?", "Yes, that's correct.", "Next, Mary can I have your phone number?", "My phone number is one four two seven eight nine one one two two.", "Ok was that one four two seven eight nine one one two two, is that correct?", "Yes, that's correct, what else?", "Next, I need you to choose a security question, it could be your mother's maiden name, your childhood best...", "No need to go any further, I choose my mother's maiden name.", "Alright, can I have her maiden name please?", "Helen Ramos.", "Can you spell that for me?", "Helen is H E L E N.", "Did you say H E L E N?", "yes and Ramos is R A M O S.", "Ok R A M O S, is that correct?", "Yes.", "Ok Miss Louann, can I have your date of birth?", "Yes, it's one one nineteen eighty.", "Wow, your birthday is on New Years! Great just to confirm, one one nineteen eighty.", "Yes, that's it.", "Miss Louann, may I have your street address?", "sure, My street address is four four three Happy Haven Lane.", "You said four four three Happy Haven Lane?", "Yes.", "Ok can you give me the state that you are in?", "Mississippi.", "You said Mississippi, right?", "Yes, that's correct.", "What city are you in?", "I'm in Southhaven.", "Southhaven?", "Yes.", "And zipcode?", "It's four three two one seven.", "Four three two one seven, right?", "Yes, that's my full address.", "One last thing for this section, I need your Social Security Number.", "Oh yes, it's three one three four four seven eight five nine.", "You said, three one three four four seven eight five nine.", "Yes.", "Well Miss Louann, let's move on and talk about Macho?", "Sure.", "Macho, what a macho name!", ".", "Let's see, is Macho a boy?", "Yes He is.", "And you said that He is a Bulldog, am I correct?", "Yes.", "How old is Macho?", "He's six years old.", "Do you know his birthday?", "Yes, it's five twentysix two thousand and fifthteen.", "I have a poodle, she's nine years old name Tina and I love her like she's my own child.", "I know the feeling, he's not my first pet.", "So you have additional furry friends?", "No just this one, I use to have another Bulldog but she passed away.", "I'm so sorry to hear about your lost.", "I spent an arm and leg on medical bills with her so I've learned from experience how expensive they can be.", "I completely understand, better late than never, but I truly am sorry for your lost.", "Thank you.", "Now to verify, you wanted the Petcare preferred policy, right?", "Yes.", "Let me give you a little info about the policy. The Preferred policy covers illnesses including deworming, dental cleaning, vaccinations, prescriptions and cremation and burial expenses.", "I believe that's all I need.", "It also covers accidents for example, if he ever ingest a foreign object, that would be covered.", "How much is it a month?", "It would be nineteen dollars a month but it would save you a lot in the long run.", "I'd like to get it.", "Great, It will be a decision that you will not regret.", "I hope not.", "After I take your payment, I will be sending your policy papers to your home address.", "Ok.", "The total of your amount due now is nineteen dollars and will be due on the fifthtenth of every month.", "Ok.", "What type of payment will you be using, debit or credit?", "I'll be using my debit card.", "I'm ready to take the infomation whenever you are.", "I'm ready.", "Can you give me the card number?", "Yes, it's one one one two three three three three four four four four.", "You said one one one two three three three three four four four four?", "Yes.", "Will you give me the expiration date?", "Five two thousand twenty eight.", "And the security number?", "two one three.", "Your payment is processed.", "Thank You.", "Your policy number is seven eight nine two two three three one nine zero.", "Alright, I've got it.", "Well Miss Louann, It was nice helping you today and I wish you well with your four legged friend.", "Thank You, I appreciate all the help.", "You're very welcome. Your should receive your insurance policy within seven to ten business days.", "Thank You.", "No problem, Is there anything else that I can help you with today?", "No, you took care of all my concerns and questions.", "Well, Miss Louann if you have no more concerns, I'm going to end the call?", "No, I don't.", "Well have a great day and Bye Bye!!!", "You too, Bye Bye." ], "dialogue_acts": [ [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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"insurance_333_046", "insurance_333_047", "insurance_333_048", "insurance_333_049", "insurance_333_050", "insurance_333_051", "insurance_333_052", "insurance_333_053", "insurance_333_054", "insurance_333_055", "insurance_333_056", "insurance_333_057", "insurance_333_058", "insurance_333_059", "insurance_333_060", "insurance_333_061", "insurance_333_062", "insurance_333_063", "insurance_333_064", "insurance_333_065", "insurance_333_066", "insurance_333_067", "insurance_333_068", "insurance_333_069", "insurance_333_070", "insurance_333_071", "insurance_333_072", "insurance_333_073", "insurance_333_074", "insurance_333_075", "insurance_333_076", "insurance_333_077", "insurance_333_078", "insurance_333_079", "insurance_333_080", "insurance_333_081", "insurance_333_082", "insurance_333_083", "insurance_333_084", "insurance_333_085", "insurance_333_086", "insurance_333_087", "insurance_333_088", "insurance_333_089", "insurance_333_090", "insurance_333_091", "insurance_333_092", "insurance_333_093", "insurance_333_094", "insurance_333_095", "insurance_333_096", "insurance_333_097", "insurance_333_098", "insurance_333_099", "insurance_333_100", "insurance_333_101", "insurance_333_102", "insurance_333_103", "insurance_333_104", "insurance_333_105", "insurance_333_106", "insurance_333_107" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, this Frank Hash with Rivertown Insurance Company, how can I be of service to you today?", "Good morning Frank, I'm calling because I want an life insurance policy.", "Miss Ruby, I'd be happy to help you with that but first tell me, do you have another policy with us or are you a first time customer.", "as a matter of fact, I have a renter's insurance policy with y'all.", "Great, Miss Ruby, I need to verify your identity before I go over the different life insurance plans.", "Okay.", "first can you verify the spelling of your first and last name.", "Yes, my first name is Kay, that's spelled K A Y.", "K A Y?", "Yes.", "Okay, got it.", "My last name is Ruby spelled R U B Y.", "You said R U B Y?", "Yes.", "Okay, now can I have your date of birth?", "yes my date of birth is six seven nineteen eighty.", "six seven nineteen eighty, right.", "Yes, that's correct.", "Do you have your customer number?", "No, I don't.", "Okay, then, can I have your phone number?", "Dang, why do you need so much information, this makes no darn sense?", "Ma'am, I'm very sorry, we have to verify the identity of every customer, it's for your security.", "#oh, well I can understand now, I'm sorry, I've had a rough morning.", "I'm very sorry about this morning, I hope it gets better for you.", "Thanks.", "Now Miss Ruby, can I have your phone number now.", "Yes, it's three two three four five six seven one two one.", "Okay, that's three two three four five six seven one two one.", "Yes, that's correct.", "-huh Can I now have your Social Security Number?", "It's eight eight eight five five two two three four.", "Eight eight eight five five two two three four.", "Yes, that's right.", "And when you first opened your account, you picked an security question and I will need the answer you gave.", "#Mhm, okay.", "The security question you chose is, what is the name of your high school?", "I went to Vermont High School.", "Okay, Miss Ruby, I've verified your identity and for future reference, I'm going to give you your customer number.", "Okay, hold on, I have to get pen and paper.", "That's fine.", "Hello.", "Yes, I'm here, are you ready for the customer number.", "Yes.", "It's two one three.", "Okay, two one three.", "Yes, seven six five.", "Seven six five.", "Three three.", "Three three.", "Yes, that's it.", "Okay I've got it.", "So Miss Ruby, let me go over the types of life insurance we have.", "I'm interested in Whole Life insurance.", "We'll, Miss Ruby, I can go over details of our Whole Life insurance policy with you.", "Sure.", "Whole life insurance is permanent Life insurance meaning the policy never expires or ends unlike Term Life Insurance policies.", "Yes and that's why I've made the decision to go with the whole life insurance even though the term offers more money for my love one's.", "You're right, it does offer less pay out and is a little more expensive than Term but usually Term life insurance only covers a minimum number of years while Whole is for a lifetime.", "Right.", "And another reason to get Whole Life Insurance is because there's cash value in an Whole life insurance policy.", "#Oh really!", "Yes, you can borrow from the cash value of this type of insurance after it has accumulated enough value.", "#oh, thank you for that information, I didn't know that.", "We'll first, let me go over the pricing and the fees.", "Okay.", "Let me see what type of life insurance payout range are you thinking about.", "I have a husband and children and hope to live long enough to have grandchildren, so I was thinking around one hundred thousand dollars.", "We'll, hold on Miss Ruby while I calculate some numbers.", "Okay.", "Hello, I'm back.", "Okay.", "So you're fourty one years old and are you in pretty good health, I mean go to the doctor pretty regularly and don't have any major health problems.", "Yes, all of that is correct.", "So our one hundred thousand dollar policy will cost you one hundred and twenty dollars a month or one thousand two hundred upfront for the whole year which will save you two hundred dollars.", "Uh-huh okay.", "We can start the policy now, but there is a medical form that I will have to send you to verify that you are in generally good health.", "Okay.", "Not great health, laughter, not to many of us are in great health but just pretty generally overall healthy with no major health problems.", "Laughter.", "And who would you like to list as beneficiary of your policy, it can be anyone, and I will need their full name and address.", "I would like to list my husband.", "Okay, his name?", "Jerome Ruby.", "Spell that for me please.", "Jerome J E R O M E.", "J E R O M E.", "Yes. and Ruby is R U B Y.", "Okay, now Miss Ruby is his address the same as yours.", "Yes, it is.", "Miss Ruby, would you like to pay monthly or annually.", "I will pay the monthly amount.", "It will be one hundred and twenty dollars, can I have your sixteen digit card number?", "It's two two two two three three three three four four four four.", "Okay two two two two three three three three four four four four.", "Yes.", "Can I have the month and year?", "five five twenty five.", "Now can I have the three digit CVC?", "It's four three two.", "Okay Miss Ruby, I've taken your payment. Your date of enrollment of the one hundred thousand dollar Whole Life Insurance plan is today, eight fifthteen twenty twenty-one.", "Thank you.", "You will recieve the medical form and policy papers within ten working days.", "Okay, thank you.", "Is there anything else I can do for you today?", "No.", "Well, Miss Ruby, it's been a pleasure helping you and have a good day, Bye Bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_334_000", "insurance_334_001", "insurance_334_002", "insurance_334_003", "insurance_334_004", "insurance_334_005", "insurance_334_006", "insurance_334_007", "insurance_334_008", "insurance_334_009", "insurance_334_010", "insurance_334_011", "insurance_334_012", "insurance_334_013", "insurance_334_014", "insurance_334_015", "insurance_334_016", "insurance_334_017", "insurance_334_018", "insurance_334_019", "insurance_334_020", "insurance_334_021", "insurance_334_022", "insurance_334_023", "insurance_334_024", "insurance_334_025", "insurance_334_026", "insurance_334_027", "insurance_334_028", "insurance_334_029", "insurance_334_030", "insurance_334_031", "insurance_334_032", "insurance_334_033", "insurance_334_034", "insurance_334_035", "insurance_334_036", "insurance_334_037", "insurance_334_038", "insurance_334_039", "insurance_334_040", "insurance_334_041", "insurance_334_042", "insurance_334_043", "insurance_334_044", "insurance_334_045", "insurance_334_046", "insurance_334_047", "insurance_334_048", "insurance_334_049", "insurance_334_050", "insurance_334_051", "insurance_334_052", "insurance_334_053", "insurance_334_054", "insurance_334_055", "insurance_334_056", "insurance_334_057", "insurance_334_058", "insurance_334_059", "insurance_334_060", "insurance_334_061", "insurance_334_062", "insurance_334_063", "insurance_334_064", "insurance_334_065", "insurance_334_066", "insurance_334_067", "insurance_334_068", "insurance_334_069", "insurance_334_070", "insurance_334_071", "insurance_334_072", "insurance_334_073", "insurance_334_074", "insurance_334_075", "insurance_334_076", "insurance_334_077", "insurance_334_078", "insurance_334_079", "insurance_334_080", "insurance_334_081", "insurance_334_082", "insurance_334_083", "insurance_334_084", "insurance_334_085", "insurance_334_086", "insurance_334_087", "insurance_334_088", "insurance_334_089" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Thank you for callling Rivertown Insurance, where we keep safe everything you hold dear. How may I help you today?", "Yea, hi. I locked myself out of my online account.", "That's definitely something I can help you with today. I'm just gonna comfirm some information from you, OK?", "Yea, ok, that sounds fine. Go ahead.", "Great. Can you spell your first and last name for me, please?", "Yes. It's Jon Arbuckle. That's J. O. N. Then, A. R. B. U. C. K. L. E.", "Like in Garfield?", "Yes, ma'am. You know, not many people catch that. A lot of these millenials don't read comics..", "Well, I'm probably older than you think, but I grew up reading the Sunday morning comics.", "Is that right? Well, I'll be...", "You'll be mister Arbuckle. Spelled the same, too? I have Jon without the H. And A. R. B. U. C. K. L. E.", "That's correct.", "Great. Confirm your phone number and home address, please.", "That's the thing. I was trying to log on and change my phone number and address.", "Not a problem, we can do that, too, while we're on the phone.", "Hey, that's super.", "Sure is! Just give me your previous phone number and address.", "Right. I was living at five one five Webster St., Jacksonville, Florida three two two zero five. Phone nuber nine zero four -eight nine nine -seven four eight five .", "I have five one five Webster - that W. E. B as in boy. S as in Sam. T as in Tom. E. R as in Robert. - Street in Jacksonville, Florida?", "Yup. That's it.", "And that's three two two zero five? ", "Yes, ma'am.", "And do you have another phone number? I can't confirm that one.", "Oh, damn. #Uh, we must have used my wife's phone number when we signed up. Give a moment.", "That's OK, sir -", "Martha! Martha! Sorry, I just gotta find her I don't have her in my new phone yet.", "Well, that's OK, you could also confirm your social security number, and we'll have to get your policy number real quick, too.", "Right. The social security number is five six five three four zero zero nine two.", "Yes, sir, I got five six five three four zero zero nine two, and the policy-", "I'm looking at my last bill, is the policy number on there?", "It will be eight digits and listed just above your address and begin with a H, R, P, A, or L depending on your plan type.", "#Um, I see one that starts with an M?", "That'll be a \"multiplan\" policy number. Perfect.", "Oh, okay. It's nine six three dash five seven four three nine. Is that right?", "That's the one! And you're confirmed! Do you have access to your email right now?", "Let me get up and move back to the computer, one moment.", "Take your time.", "Okay. I'm at the computer, I'm pulling up Gmail, and I'm in!", "Great. Is the email address we have on file still good? j arbuckle seventy four at gmail dot com.", "That's the one.", "Great. You should be receiving an email from me-", "I got it!", "Open up the message and click the link and it will take you to site where you can update your password.", "All righty. I guess I could use..", "Don't ever tell anyone your password sir, and don't write it down.", "Well how am I supposed to remember it?", "We recommend a combination of upper and lower case letters, numbers, and symbols that is personal to you.", "Um. Ok. Jeez. This is rough.", "It is, I know, and they always recommend not to use any actual words, names, or birthdays.", "So just random characters in a row?", "Again, these are recommendations, sir. Completely up to you. It just has to be eight characters long, have an upper and lower case letter, one number, and one symbol from the approved list you see there on the screen.", "#Hm. There. And I can't write it down?", "It's recommended not to, for security.", "Great. Well, I got that, I'm in, that's everything.", "Yay! Would you like to change your address and phone number while you've got me on the phone? It'll take five minutes.", "Sure, are you ready?", "Go ahead.", "Our new adddress is Twenty-one hundred Remington Street, Decatur, Georgia, three three zero zero three.", "Hold up for just one moment. I got two one zero zero Remington like the gun Street. Can you spell the city and repeat the ZIP?", "It's in D. E. C. A. T. U. R. And it's three three zero zero three.", "Ok, I have two one zero zero Remington - R. E. M. I. N. G. T. O. N. - Street, Decatur - D. E. C. A. T. U. R., Geogia, three three zero zero three. Is that about right?", "Spot on.", "Awesomesauce. And the phone number?", "New number is seven seven zero nine four four eight three eight five.", "Oh darn it, I think I missed a number. I have seven seven nine..", "No, no. Seven seven zero nine four four eight three eight five. You missed the first zero.", "Oh, ok. seven seven zero nine four four eight three eight five. That about right?", "Yes, ma'am.", "It's updated! Was that all you needed today?", "I do have some questions about my policy changes, since we moved states, though.", "Okay, I am able to assist with general questions - you know, price quote, plan coverage for most people, et cetera - if you have specific questions about your policy, I might have to transfer you to an agent that is familiar with your policy.", "Oh, that's not you?", "I wish, they get paid more. ", "Well, all right...", "But I can transfer you to one right away, it looks like Jonas is free. He's great, very good with his customers. Very protective, too.", "So, what, he's fights off other agents from his clients?", "With a sword and shield, sir. Yes.", "Oh.", "Obviously joking, sir. I can transfer you now or put you in for a call back some other time.", "Yea, I have to go to lunch with the missus. Can he call back this afternoon?", "He has time at three-thirty, will that work for you?", "Perfect, I'll put it on my calendar.", "Great. What else can I do for you today, mister Arbuckle?", "That's about it. I didn't catch your name...", "Becasue I didn't give it! I always forget! My name is Sunny.", "Well, Sunny, you've been very helpful, and I appreciate everything you do.", "And we appreciate you being a part of the Rivertown Insurance family, sir. Thank you for being the best part of working here.", "Well, thank you, again, and have a great day.", "You, too, sir. Enjoy lunch!", "You, too." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_335_000", "insurance_335_001", "insurance_335_002", "insurance_335_003", "insurance_335_004", "insurance_335_005", "insurance_335_006", "insurance_335_007", "insurance_335_008", "insurance_335_009", "insurance_335_010", "insurance_335_011", "insurance_335_012", "insurance_335_013", "insurance_335_014", "insurance_335_015", "insurance_335_016", "insurance_335_017", "insurance_335_018", "insurance_335_019", "insurance_335_020", "insurance_335_021", "insurance_335_022", "insurance_335_023", "insurance_335_024", "insurance_335_025", "insurance_335_026", "insurance_335_027", "insurance_335_028", "insurance_335_029", "insurance_335_030", "insurance_335_031", "insurance_335_032", "insurance_335_033", "insurance_335_034", "insurance_335_035", "insurance_335_036", "insurance_335_037", "insurance_335_038", "insurance_335_039", "insurance_335_040", "insurance_335_041", "insurance_335_042", "insurance_335_043", "insurance_335_044", "insurance_335_045", "insurance_335_046", "insurance_335_047", "insurance_335_048", "insurance_335_049", "insurance_335_050", "insurance_335_051", "insurance_335_052", "insurance_335_053", "insurance_335_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon. Thank you for calling Rivertown insurance. My name is Josh, how may I help you today?", "Well Josh its not so good. For some reason you took out my payment four days early and for a higher amount and now my bank is overdrawn.", "I am sorry to hear that. I will help if I can. Let's start with the issue, I am assumung you use automatic billing service, correct?", "Obviously. It keeps changing days and now the bill is higher for some reason which I want to know why and now you cost me fees from my bank.", "Alright, how about you give me your full name, account number, and you date of birth?", "Yeah, Ken Strish, nine fourteen sixty eight and hang on.", "No problem.", "It's three five nine eight four seven three.", "That is not the account number, it is the eight digit number on every page of your policy in the top left corner.", "Just a minute, I gotta find it.", "Just read it off once you find it.", "Okay so it's nine nine zero eight four three one seven.", "Great, thank you. Give me just a moment to look over your account and see what's happening.", "I told you what happened, you took out too much too early!", "I am looking at the account now, it shows the payment is due on the ninth and since that was a Saturday the payment was processed on the eighth.", "No, you are wrong. My payments have always been on the thirteenth for years now.", "mister Strish according to the account payment history the payments were changed recently to be processed on the ninth.", "Well I sure as hell did not change the date. You better check why!", "I am looking into that now and it appears that three months ago you made your premium payment early, and it says you updated the payment date.", "I am telling you right now that I did not change my payment date. And what about the extra forty bucks you been charging?", "I can change the payment date back to the thirteenth for you now while I look into the payment increase if you would like.", "You can cancel the automatic pay thing is what you can do.", "Not a problem. Just let me see about the payment increase real quick.", "Forty bucks more the last three months.", "I see that here sir. It seems when you paid the premium you added windshield and towing coverage to the policy.", "What? I do not think I added that. Are you guys trying to screw me over?", "No sir. It is showing as customer initiated. Perhaps your wife may have added it? She is on the policy as well.", "Now why would she do that and not say anything? You gonna blame her for the date change too?", "I am not trying to blame anyone, I am just trying to explain this to you.", "Hold on. Let me ask my wife if she screwed this up.", "No problem.", "So it seems maybe my wife made the changes.", "Oh, would you like to change the policy back?", "No we better just keep what we have for now.", "All right. I see that you just had a birthday and may be elgible for a small discount. Let me check that for you.", "Wonderful. Sorry for being a little brash.", "No problem, it seems I can offer a five percent discount on the policy. The new payment per month will now be ninty two dollars.", "Great, thanks.", "The discount has been applied. Would you like me to cancel the automatic payment still? It does lower the payment by three percent.", "Uh, well I I, give me a minute.", "Okay. I'll be waiting.", "I decided I want to cancel the automatic payments. I just got almost a hundred dollars in overdraft fees.", "Okay, not a problem. Give me one moment.", "Banks are outragious with fees anymore.", "They can be. Okay so I have canceled the automatic billing. Would you like to keep the current due date or go back to the thirteenth?", "Well the thirteenth is better for me, actually can we do the fourteenth?", "We sure can.", "Great.", "Okay so you are all set. The automatic billing is stopped and the new dew date is the fourteenth of every month.", "Good, so what's the total now?", "The total monthly amount will be ninety six dollars due on the fourteenth.", "Perfect. Thanks.", "It was my pleasure, is there anything else I can do for you today Ken?", "Nope.", "All right then, have a wonderful day." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [] ], "intents": [ [], [ "ReportBillingIssue" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_336_000", "insurance_336_001", "insurance_336_002", "insurance_336_003", "insurance_336_004", "insurance_336_005", "insurance_336_006", "insurance_336_007", "insurance_336_008", "insurance_336_009", "insurance_336_010", "insurance_336_011", "insurance_336_012", "insurance_336_013", "insurance_336_014", "insurance_336_015", "insurance_336_016", "insurance_336_017", "insurance_336_018", "insurance_336_019", "insurance_336_020", "insurance_336_021", "insurance_336_022", "insurance_336_023", "insurance_336_024", "insurance_336_025", "insurance_336_026", "insurance_336_027", "insurance_336_028", "insurance_336_029", "insurance_336_030", "insurance_336_031", "insurance_336_032", "insurance_336_033", "insurance_336_034", "insurance_336_035", "insurance_336_036", "insurance_336_037", "insurance_336_038", "insurance_336_039", "insurance_336_040", "insurance_336_041", "insurance_336_042", "insurance_336_043", "insurance_336_044", "insurance_336_045", "insurance_336_046", "insurance_336_047", "insurance_336_048", "insurance_336_049", "insurance_336_050", "insurance_336_051", "insurance_336_052", "insurance_336_053", "insurance_336_054", "insurance_336_055", "insurance_336_056", "insurance_336_057", "insurance_336_058", "insurance_336_059" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, Good Afternoon, this is Laura Rompus with Rivertown Insurance Company. How may I help you today and with who am I speaking with?", "Hi, my name is Helen Marie and I'm calling because I can't get into my online accountm.", "I see.", "And I tried to log in multiple times but it says my account is disabled and to call customer service.", "Well, Miss Marie, I'm sorry you couldn't get into your account.", "I know right, I use the same darn password for everything and for some reason it's not working.", "Well, Miss Marie, Ill be happy to reset your password so you able to log back into your account.", "Thank you.", "Miss Marie, before I can reset you password, I will first #huh, have to confirm your identity.", "what do you need.", "First, can you spell your first and last name?", "Yes, thats Helen spelled H E L E N.", "to confirm, H E L E N. Is that correct?", "Yes, it is.", "Now the your last name.", "Yes it's Marie, M A R I E.", "M A R I E, right?", "Yes, thats correct.", "next I will need your date of birth.", "Could you hold, please.", "Yes, thats fine.", "Hello I'm back, I had to answer the door for the delivery man.", "Miss Marie, no problem, I'm ready when you are.", "you wanted my birthday right?", "Yes.", "It's two two nineteen eighty, no I mean seventy six.", "Did you say two two nineteen eighty six.", "no, I said two two nineteen seventy six.", "I'm very sorry Miss Marie.", "Thats fine.", "Two two nineteen seventy six.", "Yes, thats correct.", "Okay Miss Marie, I have your name and your date of birth.", "Do you need my address?", "No, Miss Marie the last thing I will need from you is your Customer Number.", "what is that?", "Do you have any of your policy makings that weve sent you?", "Yes, hold on.", "Thats fine, Ill hold.", "Okay, I have the last policy letter that yall sent me.", "Okay, Miss Marie, if you will look at the upper right of the letter, you should see an eight digit number.", "Wait, I'm looking for my glasses, okay I found them.", "Great, can you give me that eight digit number?", "Yes, it's three three two seven seven five one four.", "Did you say three three two seven seven five one four?", "yes I did.", "Miss Marie, on that same letter, there is an eight digit number on the left side that says policy number, can you give that to me?", "Okay.", "I have hmseven eight nine at goodmail dot com.", "Yes, thats correct.", "Miss Helen, hold on as I unlock your login account and send you a reset password link to your email.", "Okay.", "Miss Helen, Ive unlocked your account and Ive sent a reset password link to your email. You should have received it already but sometimes it can take up to fifteen minutes to arrive, if you don't see it, please check your spam folder.", "Okay.", "Miss Helen, is there anything else I can help you with today?", "No, I think that will be all.", "Well Miss Helen, it was nice talking with you and if there is ever anything we can help you with, give us a call.", "Thank you.", "Alright now, bye bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_337_000", "insurance_337_001", "insurance_337_002", "insurance_337_003", "insurance_337_004", "insurance_337_005", "insurance_337_006", "insurance_337_007", "insurance_337_008", "insurance_337_009", "insurance_337_010", "insurance_337_011", "insurance_337_012", "insurance_337_013", "insurance_337_014", "insurance_337_015", "insurance_337_016", "insurance_337_017", "insurance_337_018", "insurance_337_019", "insurance_337_020", "insurance_337_021", "insurance_337_022", "insurance_337_023", "insurance_337_024", "insurance_337_025", "insurance_337_026", "insurance_337_027", "insurance_337_028", "insurance_337_029", "insurance_337_030", "insurance_337_031", "insurance_337_032", "insurance_337_033", "insurance_337_034", "insurance_337_035", "insurance_337_036", "insurance_337_037", "insurance_337_038", "insurance_337_039", "insurance_337_040", "insurance_337_041", "insurance_337_042", "insurance_337_043", "insurance_337_044", "insurance_337_045", "insurance_337_046", "insurance_337_047", "insurance_337_048", "insurance_337_049", "insurance_337_050", "insurance_337_051", "insurance_337_052", "insurance_337_053", "insurance_337_054", "insurance_337_055", "insurance_337_056", "insurance_337_057", "insurance_337_058", "insurance_337_059" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, this is Rivertown insurance customer service. How may I help you?", "Hi, I will love to change my address.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Yvonne Kingsley.", "Okay, Yvonne as your first name and Kingsley as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth ma.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is seven seven right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's seven seven one seven.", "seven seven one seven.", "seven seven seven six.", "seven seven seven six.", "Yep, that's right.", "Okay, seven seven one seven seven seven seven six, is that correct?", "Oh! Sorry, it actually ends with seven seven seven seven not seven seven seven six. I thought I saw six.", "Okay. No worries ma. You said seven seven one seven seven seven seven seven right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is October sixth, nineteen eighty one.", "October sixth, nineteen eighty one right?", "Yep, that's right.", "Okay, just a moment please.", "Okay.", "May I have your phone number?", "One seven six seven.", "One seven six seven.", "two seven six seven one.", "two seven six seven one.", "Yes.", "You said, one seven six seven two seven six seven one.", "Exactly.", "Okay. Please ma can you kindly provide me the security number?", "That should be nine nine eight eight.", "Okay nine nine eight eight.", "Yes.", "Please provide me your mother maiden name which is the security question.", "Nelson.", "Good. Can you call out the old address for me please?", "One four nine one, Cody Ridge Road, Kingfisher, Oklahoma.", "One four nine one, Cody Ridge Road, Kingfisher, Oklahoma.", "Yes.", "Good. Can you call out the new address for me please?", "One nine two, Cody Ridge Road, Kingfisher, Oklahoma.", "Your address has been successfully change.", "Thanks.", "Thanks for contacting us, do have a great day.", "Thank you too.", "Bye!", "Thank you for contacting us sir.", "Thank you too.", "Do have a great day!", "You too. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_338_000", "insurance_338_001", "insurance_338_002", "insurance_338_003", "insurance_338_004", "insurance_338_005", "insurance_338_006", "insurance_338_007", "insurance_338_008", "insurance_338_009", "insurance_338_010", "insurance_338_011", "insurance_338_012", "insurance_338_013", "insurance_338_014", "insurance_338_015", "insurance_338_016", "insurance_338_017", "insurance_338_018", "insurance_338_019", "insurance_338_020", "insurance_338_021", "insurance_338_022", "insurance_338_023", "insurance_338_024", "insurance_338_025", "insurance_338_026", "insurance_338_027", "insurance_338_028", "insurance_338_029", "insurance_338_030", "insurance_338_031", "insurance_338_032", "insurance_338_033", "insurance_338_034", "insurance_338_035", "insurance_338_036", "insurance_338_037", "insurance_338_038", "insurance_338_039", "insurance_338_040", "insurance_338_041", "insurance_338_042", "insurance_338_043", "insurance_338_044", "insurance_338_045", "insurance_338_046", "insurance_338_047", "insurance_338_048", "insurance_338_049", "insurance_338_050", "insurance_338_051", "insurance_338_052", "insurance_338_053", "insurance_338_054", "insurance_338_055", "insurance_338_056", "insurance_338_057", "insurance_338_058", "insurance_338_059", "insurance_338_060", "insurance_338_061", "insurance_338_062", "insurance_338_063", "insurance_338_064", "insurance_338_065", "insurance_338_066", "insurance_338_067", "insurance_338_068", "insurance_338_069", "insurance_338_070" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hey! How are you doing?", "I'm good sir. How about you?", "I'm good too. Thanks.", "How may I help you sir?", "I'd like to create account with your company.", "It's good to have you sir.", "My pleasure.", "I can do that for you, but I'll need to ask you some questions if you don't mind.", "Sure. Go ahead!", "May I know your name please?", "I'm Leon!", "Your full name please.", "#yep. I'm Leech Leon.", "Okay. Leech as your firstname and Leon as last right?", "Leech as last name and Leon as firstname.", "Okay mister Leon. May I have your phone number please?", "Sure. It's eight zero one.", "You said eight zero one.", "#yep. Seven four eight.", "Sven four eight.", "Five two zero nine.", "So you said eight zero one seven four eight five two zero nine.", "Yeah. That's it.", "Next we need your birth date sir.", "#Uh, sorry? What birthday? I am not having birthday today.", ", it is the date of birth sir. We need that information to create the account.", "Oh okay. Sorry I thought you were asking me to celebrate my birthday.", "No worries sir.", "Yeah. My date of birth is December eighteen nineteen seventy four.", "December eighteen nineteen seventy four. Gotcha, Just a moment please.", "", "Perfect! May I have your address?", "It's four seven five four Newton Street, New London, Connecticut.", "Perfect! And your Zip code please?", "One seven Eight four.", "One seven Eight four?", "Yep. Thats it.", "Okay. We are almost there. Your Social Security Number?", "Give me a minute please.", "Take your time sir.", "Gotcha. Five two nine.", "right go on.", "One nine six one six four.", "Okay. Five two nine One nine six one six four.", "Yep. Thats it.", "One last thing mister Leon. We have to create a security question that will be used to verify your identity.", "Okay.", "So I gonna ask you a question now and you gonna give me the answer to that question.", "Got it.", "What's your Mother's maiden Name?", "It's Braun.", "Perfect. Please hold on while I process your information.", "Okay.", "Are you still there mister leon?", "Of course I am.", "So I'm gonna need you to grab a pen and a paper. I'm about to give you your Username and password.", "Okay. A minute please.", "Sure.", "Okay. I'm ready now.", "Username will be Leon one nine seven four. With capital L. Got that?", "Got it!", "Password is ujixucha. All in small small case. Got it?", "Yeah. Got it. Thanks.", "It's good to have you sir.", "My pleasure.", "Is there anything else I can do for you?", "That will be all for now.", "Thank you for contacting us mister leon. Do have a great day.", "You're welcome.", "Bye!" ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_339_000", "insurance_339_001", "insurance_339_002", "insurance_339_003", "insurance_339_004", "insurance_339_005", "insurance_339_006", "insurance_339_007", "insurance_339_008", "insurance_339_009", "insurance_339_010", "insurance_339_011", "insurance_339_012", "insurance_339_013", "insurance_339_014", "insurance_339_015", "insurance_339_016", "insurance_339_017", "insurance_339_018", "insurance_339_019", "insurance_339_020", "insurance_339_021", "insurance_339_022", "insurance_339_023", "insurance_339_024", "insurance_339_025", "insurance_339_026", "insurance_339_027", "insurance_339_028", "insurance_339_029", "insurance_339_030", "insurance_339_031", "insurance_339_032", "insurance_339_033", "insurance_339_034", "insurance_339_035", "insurance_339_036", "insurance_339_037", "insurance_339_038", "insurance_339_039", "insurance_339_040", "insurance_339_041", "insurance_339_042", "insurance_339_043", "insurance_339_044", "insurance_339_045", "insurance_339_046", "insurance_339_047", "insurance_339_048", "insurance_339_049", "insurance_339_050", "insurance_339_051", "insurance_339_052", "insurance_339_053", "insurance_339_054", "insurance_339_055", "insurance_339_056", "insurance_339_057", "insurance_339_058", "insurance_339_059", "insurance_339_060", "insurance_339_061", "insurance_339_062", "insurance_339_063", "insurance_339_064", "insurance_339_065", "insurance_339_066", "insurance_339_067", "insurance_339_068", "insurance_339_069", "insurance_339_070", "insurance_339_071", "insurance_339_072", "insurance_339_073", "insurance_339_074", "insurance_339_075", "insurance_339_076", "insurance_339_077", "insurance_339_078", "insurance_339_079", "insurance_339_080", "insurance_339_081", "insurance_339_082", "insurance_339_083", "insurance_339_084", "insurance_339_085", "insurance_339_086", "insurance_339_087", "insurance_339_088", "insurance_339_089", "insurance_339_090", "insurance_339_091", "insurance_339_092", "insurance_339_093", "insurance_339_094", "insurance_339_095", "insurance_339_096", "insurance_339_097", "insurance_339_098", "insurance_339_099", "insurance_339_100", "insurance_339_101", "insurance_339_102", "insurance_339_103", "insurance_339_104", "insurance_339_105", "insurance_339_106", "insurance_339_107", "insurance_339_108", "insurance_339_109", "insurance_339_110", "insurance_339_111", "insurance_339_112" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hello. I would love to change my insurance plan.", "Okay. You will need to provide few of your details for identification sir.", "Go ahead.", "I would love you to provide your first name, last name, phone number, date of birth, Social Security Number and answer to security question.", "Jezz! That's a lot of details.", "I would make it a seamless one for you sir. Firstly, let's start with your first name.", "Kerry.", "Is it spelt as K.E.R.Y?", "No, It is spelt as K.E.R.R.Y.", "Noted.", "What next?", "Your last name.", "Hilson.", "H. i. l..s. o. n. right?", "Yes please.", "Your phone number?", "Nine Four Four.", "Nine Four Four.", "Three One One.", "Three One One.", "four Three four four.", "four Three four four.", "Nine Four Four Three One One four Three four four.", "Nine Four Four Three One One four Three four four.", "What next?", "Just a minute sir.", "Alright.", "Your date of birth?", "May Six Nineteen Sixty four.", "May Six Nineteen Sixty four. Is that correct?", "Yes please.", "How many more details do you still need?", "Just a few more sir.", "Your Social Security Number sir?", "I really cannot remember that.", "I can help you with that.", "Really?", "Yes sir. Kindly provide your security question details sir.", "I honestly cannot remember these details. Can you hold on for few minutes?", "It's fine sir.", "I have found my Social Security Number.", "Kindly provide the details sir.", "Two one one.", "Two one one.", "Six Eight Two.", "Six Eight Two.", "Nine Nine Four.", "Nine Nine Four.", "Two one One Six Eight Two Nine Nine Four.", "Your Security answer sir?", "Mabel.", "That's right.", "Any more details for identification?", "No sir. Thats all for Identification. Why do you need a change of plan sir?", "My family size just increased.", "Congratulations sir.", "Thank you.", "So you need a higher plan, Is that right sir?", "Yes you are.", "#Um From my record, you were on basic home plan type before. Is that right?", "Yes.", "Alright. What plan do you want to change to?", "Can you do a breakdown of the plans for me?", "Sure sir. We have the Home preferred plan which is one thousand six hundred dollars per year. Are you with me sir?", "Sorry, I wasn't paying attention. My little boy was throwing tantrumiss Can you repeat what you said?", "Okay. I said we have the Home preferred plan which is one thousand six hundred dollars per year.", "Okay.", "We have the Home complete plan which is two thousand dollars per year.", "That's a lot of money.", "We offer one of the cheapest and most valuable insurance plans sir.", "So which would you advise me to go for?", "I will advise you go for the Home complete plan which is two thousand dollars consdering your family size sir.", "Okay. What are the benefits of this particular plan over others.", "It is a complete plan that insures the whole house. You get to enjoy the full benefits of insuring your home.", "Quite catchy I must say.", "You're absolutely right sir.", "I want my family to have the best of life and live a comfortable life.", "That's so thoughtful of you sir.", "I must say you have a good customer care relation.", "Thank you sir.", "So how do I update my payment preference.", "Kindly provide your credit card details sir.", "What are the details required?", "Your credit card number, the expiration date and the CVV.", "My credit card number is Nine Zero Six Four.", "Okay. Nine Zero Six Four.", "Seven Eight Two One.", "Seven Eight Two One.", "Three One One One.", "Three One One One.", "Four Six Seven Eight.", "Four Six Seven Eight.", "Card Expiration date is December Twenty Twenty Two.", "December Twenty Twenty Two right?", "Yes.", "Your CVV sir?", "Three Two Six.", "Your payment preference has been successfully updated.We have other insurance plans sir.", "I would love to know about them.", "We have the Life insurance, Automobile insurance, Pet insurance amongst others.", "Tell me more about the Automobile insurance.", "We have the basic automobile plan, the preferred automobile plan and the complete automobile plan.", "What are their rates?", "one thousand dollars per year, one thousand four hundred dollars per year, two thousand dollars per year respectively.", "I will think about it much later.", "Is there any other thing you would love me to help you out with?", "That would be all for now.", "Thanks for your time sir. Do have a lovely day ahead sir.", "Thanks for being patient. I will definitely give you a good rating.", "Thank you sir. My regards to your family sir.", "Bye Bye.", "Bye Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "UpdatePaymentPreference" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_340_000", "insurance_340_001", "insurance_340_002", "insurance_340_003", "insurance_340_004", "insurance_340_005", "insurance_340_006", "insurance_340_007", "insurance_340_008", "insurance_340_009", "insurance_340_010", "insurance_340_011", "insurance_340_012", "insurance_340_013", "insurance_340_014", "insurance_340_015", "insurance_340_016", "insurance_340_017", "insurance_340_018", "insurance_340_019", "insurance_340_020", "insurance_340_021", "insurance_340_022", "insurance_340_023", "insurance_340_024", "insurance_340_025", "insurance_340_026", "insurance_340_027", "insurance_340_028", "insurance_340_029", "insurance_340_030", "insurance_340_031", "insurance_340_032", "insurance_340_033", "insurance_340_034", "insurance_340_035", "insurance_340_036", "insurance_340_037", "insurance_340_038", "insurance_340_039", "insurance_340_040", "insurance_340_041", "insurance_340_042", "insurance_340_043", "insurance_340_044", "insurance_340_045", "insurance_340_046", "insurance_340_047", "insurance_340_048", "insurance_340_049" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello good afternoon, thank you for calling Rivertown Insurance. How may I help you?", "Good afternoon, how are you?", "I'm good, thank you. What about you?", "I'm doing well too.", "So, how may I help you ma'am?", "#Ummm, I'll like to create an account. I tried doing it on your website but I couldn't, that's why I'm calling.", "Sorry about that.", "# Errm, It's fine.", "I will help you with the creating of the account ma'am. May I have your full name please?", "Do you mean my first name and last name?", "Yes please.", "My name is Kaitlin Denver.", "Thank you ma'am, Kaitlin. DrewJust to confirm, is Kaitlin spelt c.a.t.l.y.n?", "No, it is k.a.i.t.l.i.n.", "Gotcha, k.a.i.t.l.i.n. #Ummm, please hold on a minute ma'am.", "Okay.", "What's your phone number please?", "My phone number is four one seven seven five six two nine one six.", "You said four one seven seven five six two nine one six.", "#Um, yep that's right.", "Okay ma'am.Please what's your mother's maiden name?", "Why do you need that?", "Please bear with us ma'am. It's a security question that will help us create an account for you.", "Alright then. My mother's maiden name is Connor.", "#Umm, okay. Is that spelt c.o.n.o.r?", "#Errm..nope. It's c.o.n.n.o.r.", "Gotcha. What's your date of birth ma'am?", "#Ohhhh, how may more questions do I have to answer?", "Apologies ma'am, just about five more questions about your personal details.", "#Hmmmm, I don't have all day.", "Apologies ma'am, it won't take long. We'll soon be done.", "Okay, if you say so. My date of birth is third of July nineteen eighty.", "Okay, third July nineteen eighty right?", "Yes please, next question.", "Okay ma'am. What's your home address please?", "Number Three Seven Four One, Zappia Drive, Kentucky.", "Okay. Number Three Seven Four One, Zappia Drive, Kentucky, right?", "Yes please.", "Okay ma'am. We'll need your zip code please.", "I think it's three two mm, eight one five mm. Yep, that is it.", "#Errrmm, you said three two eight one five, right?", "Yes please.", "Okay ma'am.Lastly, we'll be needing your social security number please.", "#Umm, okay. It's seven six nine four eight four seven seven two.", "Gotcha. We have successfully created your account ma'am. Thank you for your patience. Is there anything else I may help you with?", "#Ahh, finally. Thank you. That will be all for now.", "You're welcome ma'am. Thank you for choosing Rivertown Insurance. Have a good day.", "Have a good day too.", "Bye.", "Bye." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_341_000", "insurance_341_001", "insurance_341_002", "insurance_341_003", "insurance_341_004", "insurance_341_005", "insurance_341_006", "insurance_341_007", "insurance_341_008", "insurance_341_009", "insurance_341_010", "insurance_341_011", "insurance_341_012", "insurance_341_013", "insurance_341_014", "insurance_341_015", "insurance_341_016", "insurance_341_017", "insurance_341_018", "insurance_341_019", "insurance_341_020", "insurance_341_021", "insurance_341_022", "insurance_341_023", "insurance_341_024", "insurance_341_025", "insurance_341_026", "insurance_341_027", "insurance_341_028", "insurance_341_029", "insurance_341_030", "insurance_341_031", "insurance_341_032", "insurance_341_033", "insurance_341_034", "insurance_341_035", "insurance_341_036", "insurance_341_037", "insurance_341_038", "insurance_341_039", "insurance_341_040", "insurance_341_041", "insurance_341_042", "insurance_341_043", "insurance_341_044", "insurance_341_045", "insurance_341_046", "insurance_341_047", "insurance_341_048", "insurance_341_049" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good day thank you for contacting Rivertown customer service, my name is Evelyn how may I help you?", "Good morning I will like to cancel an operation.", "Good morning. please can you tell me your name?", "I am Martins.", "Good morning mister Martins if I get you clearly you said you will like to cancel an operation.", "Yes.", "Which Operation is that?", "Automatic Billing.", "Okay sir.", "Yeah.", "One moment please.", "No problem. Can you help me with it?", "Sure. Can you provide your account number, proxy number, account name, address, and security number.", "this is much ask it one after the other.", "#Hm okay. Account name.", "Martins Rollins.", "Martins Rollins?", "Yes.", "Your account number?", "#Er three one.", "Three one.", "Five nine.", "Five nine.", "Four zero.", "Four zero.", "Six three.", "Six three.", "That's all.", "How about your Proxy number?", "#Hm Which one is that?", "It is the four digit after the account number.", "#Hm Okay. Six three.", "Six there.", "Seven one.", "Seven one. Okay.", "Yea.", "What is your home address?", "two fourty Brooklyn Avenue, San Diego, California.", "Answer to your security question.", "What is the question?", "What is the name of your Childhood best friend?", "Clinton.", "Okay. I just cancelled automatic billing on your account sir.", "Thank you mister Evelyn.", "You are welcome mister Martins.", "Okay.", "Okay Thank you for contacting Rivertown customer service enjoy the rest of the day.", "And you to.", "Bye bye.", "Thanks." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_342_000", "insurance_342_001", "insurance_342_002", "insurance_342_003", "insurance_342_004", "insurance_342_005", "insurance_342_006", "insurance_342_007", "insurance_342_008", "insurance_342_009", "insurance_342_010", "insurance_342_011", "insurance_342_012", "insurance_342_013", "insurance_342_014", "insurance_342_015", "insurance_342_016", "insurance_342_017", "insurance_342_018", "insurance_342_019", "insurance_342_020", "insurance_342_021", "insurance_342_022", "insurance_342_023", "insurance_342_024", "insurance_342_025", "insurance_342_026", "insurance_342_027", "insurance_342_028", "insurance_342_029", "insurance_342_030", "insurance_342_031", "insurance_342_032", "insurance_342_033", "insurance_342_034", "insurance_342_035", "insurance_342_036", "insurance_342_037", "insurance_342_038", "insurance_342_039", "insurance_342_040", "insurance_342_041", "insurance_342_042", "insurance_342_043", "insurance_342_044", "insurance_342_045", "insurance_342_046", "insurance_342_047", "insurance_342_048", "insurance_342_049", "insurance_342_050", "insurance_342_051", "insurance_342_052", "insurance_342_053", "insurance_342_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello good day this is Vivian speaking from Rivertown customer care service how may I help you?", "Good morning. I will like to change my security question.", "Okay if I hear you well you said you will like to change your security question?", "#Er yes.", "Okay I can help you with that.", "Thank you.", "Can you please tell me your name and account name.", "My name is Leon and my account name is Leon Rhul.", "Sorry is the last name Spelt R.U.L.E.", "No.", "Okay kindly spell it.", "It is spelt R.H.U.L.", "Okay sorry about that.", "(Laughter) it is okay.", "Your account number.", "#Er. A moment to check.", "Okay. Take your time.", "Okay. Here it is Five nine four.", "Five nine four.", "Six four eight.", "Six four eight.", "Eight one.", "Eight one. okay kindly listen as I call the number again.", "Okay.", "Five four nine six four eight eight one is that?", "#Er yes.", "Okay. Your phone number please?", "Do I need all these to change a security question?", "Yes Sir to verify your identity.", "Okay it is four one zero six two zero seven three one.", "For one zero six two zero seven three one?", "Yes.", "Country code?", "One.", "Okay. Is the provided number available?", "Yes it is.", "Okay a code will be sent as message to your phone number will be send to you now kindly provide it or should I send a link to your mail and you complete it?", "No I will provide the code.", "Okay. Sent.", "Six four nine one.", "Did you just say Six four nine one?", "Yes.", "Okay. which question will you like to change to?", "Mother's maiden name.", "Okay. kindly provide your mother's maiden name.", "Davis.", "Okay. Davis.", "Yes.", "Your security question has been changed successfully.", "Thanks.", "Will that be all?", "Yes.", "Thank you for your time please rate me after this call ends. Have a wonderful.", "Sure I will drop my ratings. You to enjoy your day.", "Thanks Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeSecurityQuestion" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_343_000", "insurance_343_001", "insurance_343_002", "insurance_343_003", "insurance_343_004", "insurance_343_005", "insurance_343_006", "insurance_343_007", "insurance_343_008", "insurance_343_009", "insurance_343_010", "insurance_343_011", "insurance_343_012", "insurance_343_013", "insurance_343_014", "insurance_343_015", "insurance_343_016", "insurance_343_017", "insurance_343_018", "insurance_343_019", "insurance_343_020", "insurance_343_021", "insurance_343_022", "insurance_343_023", "insurance_343_024", "insurance_343_025", "insurance_343_026", "insurance_343_027", "insurance_343_028", "insurance_343_029", "insurance_343_030", "insurance_343_031", "insurance_343_032", "insurance_343_033", "insurance_343_034", "insurance_343_035", "insurance_343_036", "insurance_343_037", "insurance_343_038", "insurance_343_039", "insurance_343_040", "insurance_343_041", "insurance_343_042", "insurance_343_043", "insurance_343_044", "insurance_343_045", "insurance_343_046", "insurance_343_047", "insurance_343_048", "insurance_343_049", "insurance_343_050" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "This is Flora speaking with you from Rivertown customer care service.", "Hello I am Vincent. How is your day going?", "Fine Sir.", "Okay I will like to ask some questions.", "Okay sir. Go on.", "Can i cancel a plan or upgrade my plan?", "Yes Sir. you can do all of this.", "Okay. I will like to change a plan.", "Okay no problem. Which plan is it?", "Automobile preferred auto.", "Okay.", "I will like to switch to the basic auto.", "#Uh that's downgrading.", "#Uh yes.", "Why going for lesser package?", "I want to get a new house which I will like to also insure.", "Okay that is a good property.", "Thanks.", "Okay. Do you have your account log in on a device?", "Yes.", "Okay. Can I have your account number?", "#Hm Is the account number eight digit or ten digit?", "It is eight digit.", "Okay. Four five.", "Four five.", "Two eight.", "Two eight.", "Eight zero.", "Eight zero.", "Nine four.", "Nine four.", "That is all.", "The answer to your security question?", "#Uh What is the question?", "What is your mother maiden's name?", "#Uh Collins.", "Okay. mister Vincent your initial plan expire in one weeks time.", "Yes.", "Should I cancel it and start the new plan or I should pend the new one so when the current one expire it will start automatically?", "Yes pend the new let it start automatically when the old one expire.", "Okay. Done.", "Thank you.", "What about the other one?", "Till another time.", "Okay. please mister ", "Vincent.", "mister Vincent please rate me after this call end.", "No problem.", "Thank you for patronising us do have a nice day.", "And you to mister Flora.", "Bye bye." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_344_000", "insurance_344_001", "insurance_344_002", "insurance_344_003", "insurance_344_004", "insurance_344_005", "insurance_344_006", "insurance_344_007", "insurance_344_008", "insurance_344_009", "insurance_344_010", "insurance_344_011", "insurance_344_012", "insurance_344_013", "insurance_344_014", "insurance_344_015", "insurance_344_016", "insurance_344_017", "insurance_344_018", "insurance_344_019", "insurance_344_020", "insurance_344_021", "insurance_344_022", "insurance_344_023", "insurance_344_024", "insurance_344_025", "insurance_344_026", "insurance_344_027", "insurance_344_028", "insurance_344_029", "insurance_344_030", "insurance_344_031", "insurance_344_032", "insurance_344_033", "insurance_344_034", "insurance_344_035", "insurance_344_036", "insurance_344_037", "insurance_344_038", "insurance_344_039", "insurance_344_040", "insurance_344_041", "insurance_344_042", "insurance_344_043", "insurance_344_044", "insurance_344_045", "insurance_344_046", "insurance_344_047", "insurance_344_048", "insurance_344_049", "insurance_344_050", "insurance_344_051" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to enroll in an insurance plan.", "Okay, which of our plans would you like to enroll in?", "can you tell me about your insurance plans?", "Automobile plan, condo plan.", "Did you say condo plan?", "Yes, condo plan.", "Okay, you can proceed.", "Homeowner, life, pet and renters plan. Which would you like to enroll in?", "Life insurance.", "Okay, so first you'll need to create an account.", "Okay.", "I'll need your first name and last name.", "Lennon Bey.", "Okay, Lennon as the first name and Bey as last name?", "Yes.", "Please provide your phone number.", "Six four four nine seven seven one nine two four.", "Okay, for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet.", "I'd prefer the name of my first pet and he was Crux.", "What's your date of birth?", "August twenty-four, four thousand.", "Your street address please.", "One four four seven Tipple Road Philadelphia, Pennsylvania.", "Okay, so your state is Pennsylvania.", "Yes.", "And your city is?", "Philadelphia.", "What's your zip code please?", "Three three one zero one.", "You'll need to provide your social security number.", "Six one four four seven three three seven eight.", "We're done with the account creation. You say you want life insurance is that correct?", "Yes.", "We have the Term Life Insurance which is three hundred dollars yearly, the Whole Life Insurance which is one thousand eight hundred dollars per year and the Universal Life Insurance one thousand four hundred dollars per year. Which would you like to enroll in?", "The whole life insurance plan.", "That is one thousand eight hundred dollars per year.", "Yes, how do I make payment?", "I'll need your credit card number, the expiration date and the credit card CVV.", "My credit card number is six seven nine seven four six six eight seven two two three one one zero four.", "You said your credit card number is six seven nine seven four six six eight seven two two three one one zero four is that correct?", "Yes.", "The expiration date please.", "July four zero four three.", "Okay. Provide your CVV and proceed to make payment.", "Nine four two. Payment made.", "Kindly hold on while I confirm your payment. Your payment has been made successfully.", "Okay.", "Is there anything else I can help you with?", "No, that will be all for now.", "Thank you so much, do have a great day.", "Thanks you too. Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_345_000", "insurance_345_001", "insurance_345_002", "insurance_345_003", "insurance_345_004", "insurance_345_005", "insurance_345_006", "insurance_345_007", "insurance_345_008", "insurance_345_009", "insurance_345_010", "insurance_345_011", "insurance_345_012", "insurance_345_013", "insurance_345_014", "insurance_345_015", "insurance_345_016", "insurance_345_017", "insurance_345_018", "insurance_345_019", "insurance_345_020", "insurance_345_021", "insurance_345_022", "insurance_345_023", "insurance_345_024", "insurance_345_025", "insurance_345_026", "insurance_345_027", "insurance_345_028", "insurance_345_029", "insurance_345_030", "insurance_345_031", "insurance_345_032", "insurance_345_033", "insurance_345_034", "insurance_345_035", "insurance_345_036", "insurance_345_037", "insurance_345_038", "insurance_345_039", "insurance_345_040", "insurance_345_041", "insurance_345_042", "insurance_345_043", "insurance_345_044", "insurance_345_045", "insurance_345_046", "insurance_345_047", "insurance_345_048", "insurance_345_049", "insurance_345_050", "insurance_345_051", "insurance_345_052", "insurance_345_053", "insurance_345_054", "insurance_345_055", "insurance_345_056", "insurance_345_057", "insurance_345_058", "insurance_345_059", "insurance_345_060", "insurance_345_061", "insurance_345_062", "insurance_345_063", "insurance_345_064", "insurance_345_065", "insurance_345_066", "insurance_345_067", "insurance_345_068", "insurance_345_069", "insurance_345_070", "insurance_345_071", "insurance_345_072", "insurance_345_073", "insurance_345_074" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to file property claim of my account. I tried to file it on your website but couldn't. I guess I have to make a phone call to file it.", "Okay. I can do that for you. May I have your first and last name please?", "My name is George Manson.", "Okay, George as your first name and Manson as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's zero two zero one.", "Zero two zero one.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, zero two zero one four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said zero two zero one four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is June sixth, nineteen eighty one.", "June sixth, nineteen eighty one right?", "Yep, that's right.", "Okay, just a moment please.", "", "Alright. May I know cause of damage such as natural disaster, theft, accident, etc.?", "It is accident.", "Okay. Before I proceed with a the property claim, may I know if you have suggestions on how we can serve you better?", "Well, But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent.", "We're very sorry for the inconveniences. We will surely look into that.", "Please do.", "Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions.", "I'll do that.", "Okay. Please hang on while I proceed with the file property claim sir.", "", "I'll proceed to your file property claim on the system. Do you confirm it?", "Yes please, you can proceed.", "Alright, I will ask you some more question.", "Okay go on.", "Okay, Incident Date?", "December second, twenty nineteen.", "December second, twenty nineteen.", "yes.", "Incident time please?", "It is around ten in the morning.", "Okay, Property Type?", "It's a house.", "Okay.", "Yeah.", "Property address?", "Okay, it is number ten purple street.", "Number ten purple street.", "Yea.", "The claim has been successfully lodged. The claim number is zero zero two two.", "Zero zero two two.", "Yes.", "Thanks.", "Do you have anything else you can do for your?", "Yes. I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?", "Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.", "Alright. But I hope these extra charges of your won't be a burden.", "It definitely won't be a burden sir. We will make sure it's as low as possible.", "Alright.", "Yes sir. Is there anything else I can help you with?", "No, that will be all for now.", "Thank you for contacting us sir.", "Thank you too.", "Do have a great day!", "You too. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_346_000", "insurance_346_001", "insurance_346_002", "insurance_346_003", "insurance_346_004", "insurance_346_005", "insurance_346_006", "insurance_346_007", "insurance_346_008", "insurance_346_009", "insurance_346_010", "insurance_346_011", "insurance_346_012", "insurance_346_013", "insurance_346_014", "insurance_346_015", "insurance_346_016", "insurance_346_017", "insurance_346_018", "insurance_346_019", "insurance_346_020", "insurance_346_021", "insurance_346_022", "insurance_346_023", "insurance_346_024", "insurance_346_025", "insurance_346_026", "insurance_346_027", "insurance_346_028", "insurance_346_029", "insurance_346_030", "insurance_346_031", "insurance_346_032", "insurance_346_033", "insurance_346_034", "insurance_346_035", "insurance_346_036", "insurance_346_037", "insurance_346_038", "insurance_346_039", "insurance_346_040", "insurance_346_041", "insurance_346_042", "insurance_346_043", "insurance_346_044", "insurance_346_045", "insurance_346_046", "insurance_346_047", "insurance_346_048", "insurance_346_049", "insurance_346_050" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning, this is Rivertown Insurance. My name is Susan, how can I help you?", "Hi Susan, I want to cancel my plan now!", "I am sorry to hear that. May I have your full name and phone number on the account?", "Kim Zolyck, four oh eight seven three two nine nine nine one.", "Okay Kim, I have your policy pulled up here. I see you have auto insurance with us. Is that correct?", "Obviously if that's what it says. I have tried to cancel online and it won't allow me to.", "When a policy cancelation is requested we require the customer to call just to be sure it is a valid request.", "Well that's just stupid. I was able to enroll online.", "I see how that could be frustrating. May I ask why you want to cancel your plan with us?", "Well you overcharge me and I had just two accidents and my rates have shot up. It's insane!", "Give me moment to check into your rates and see if we can do anything about it. May I have your zip code?", "Three two eight zero one.", "Thank you. Well Kim I see here that you have two accident claims but one is going to drop off in a few weeks.", "Does that mean my payments will get a lot lower?", "Well right now your premium is twelve fifty and once that's off it will drop to eighteen hundred.", "That is still way too much. You don't offer anything that makes it worth paying that much.", "You also can change your coverage to get the premium lower.", "How about no, just cancel my policy.", "All right. Have you already looked at other companies for prices?", "As a matter of fact I have and one is way lower than you.", "Would you mind telling me what they offered?", "Sure, eight hundred. Quite a lot lower than your amount.", "Did you make sure the coverage is all the same? On this policy you are fully insured with a small deductable.", "It's pretty much all the same. The deductable is a little more.", "Well we can raise your deductible here and see what that comes out to.", "The car rental and window coverage are not on their quote either.", "Okay so if I take them off and up the deductable to five hundred or one thousand?", "Five hundred.", "Okay then that would drop the yearly premium to nine hundred and sixty dollars.", "They are still offering me a lower amount. Just cancel.", "Okay, I will start the cancelation process. By chance do you have renter or home owners insurance?", "Why?", "We can offer bug discounts for bundled packages. We have life, pet, renters, home, and condo insurance.", "I do have condo insurance. It is just twenty five dollars per month.", "Let me see what we can do by bundling the two here for you.", "Fine, but what about adding pet insurance too?", "Okay, we have premium and basic.", "Just the basic.", "Okay well that would come to a thousand eighty per year.", "No way. That's more than what I was quoted.", "Okay then. Let's see how the cancelation is going. We are just about done.", "Good.", "So since you already paued this month you will be refunded a pro-rated amount.", "How much?", "The total will be forty three dollars and fifty two cents. It should be refunded within five business days.", "Good.", "All right. Your policy is canceled. The confirmation number is one seven two three zero nine two.", "Got it.", "Thank you for calling today, is there anything else I can do for you today?", "Nope.", "Then have a wonderful day. Good bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_347_000", "insurance_347_001", "insurance_347_002", "insurance_347_003", "insurance_347_004", "insurance_347_005", "insurance_347_006", "insurance_347_007", "insurance_347_008", "insurance_347_009", "insurance_347_010", "insurance_347_011", "insurance_347_012", "insurance_347_013", "insurance_347_014", "insurance_347_015", "insurance_347_016", "insurance_347_017", "insurance_347_018", "insurance_347_019", "insurance_347_020", "insurance_347_021", "insurance_347_022", "insurance_347_023", "insurance_347_024", "insurance_347_025", "insurance_347_026", "insurance_347_027", "insurance_347_028", "insurance_347_029", "insurance_347_030", "insurance_347_031", "insurance_347_032", "insurance_347_033", "insurance_347_034", "insurance_347_035", "insurance_347_036", "insurance_347_037", "insurance_347_038", "insurance_347_039", "insurance_347_040", "insurance_347_041", "insurance_347_042", "insurance_347_043", "insurance_347_044", "insurance_347_045", "insurance_347_046", "insurance_347_047", "insurance_347_048", "insurance_347_049", "insurance_347_050", "insurance_347_051", "insurance_347_052", "insurance_347_053", "insurance_347_054", "insurance_347_055", "insurance_347_056", "insurance_347_057", "insurance_347_058", "insurance_347_059", "insurance_347_060", "insurance_347_061", "insurance_347_062", "insurance_347_063", "insurance_347_064", "insurance_347_065", "insurance_347_066", "insurance_347_067", "insurance_347_068", "insurance_347_069", "insurance_347_070", "insurance_347_071", "insurance_347_072", "insurance_347_073", "insurance_347_074", "insurance_347_075", "insurance_347_076", "insurance_347_077", "insurance_347_078", "insurance_347_079", "insurance_347_080", "insurance_347_081", "insurance_347_082", "insurance_347_083", "insurance_347_084", "insurance_347_085", "insurance_347_086", "insurance_347_087", "insurance_347_088", "insurance_347_089", "insurance_347_090", "insurance_347_091", "insurance_347_092", "insurance_347_093", "insurance_347_094", "insurance_347_095", "insurance_347_096", "insurance_347_097", "insurance_347_098", "insurance_347_099" ], "speaker_role": [ "Agent", "Customer", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer's services. How may I help you?", "Hey, I'd like to create an account with your insurance company.", "I tried to do it myself on your website but I couldn't get it done.", "Sure, I can help you with that. May I have your first and last name please?", "Of course, my name is Ruth McCartney.", "Okay, Ruth MacCartney Just to be sure, is MacCartney spelt m. a. c. c. a. r. t. n. e. y.?", "No, it's m. c. c. a. r. t. n. e. y.", "#Uh, okay. M. c. c. a. r. t. n. e. y. Gotcha. I'll need your birthdate and your phone number, please.", "Okay, my birthdate is January, twenty five, nineteen eighty five.", "#Hm, January, twenty five, nineteen eighty five. Just a moment please.", "#Hm, sure.", "Got it. Your phone number please.", "Okay, give me a second, let me look it up.", "Okay, take your time.", "Alright, it's zero one zero.", "Zero one zero.", "Two four nine one.", "Two four nine one.", "Six three three.", "Six three three.", "okay, got it, give me a minute please.", "Sure, take your time.", "Okay, ma'am, we'll need to create a security question for you.", "#Uh, what for?", "Well, it will help to protect your account from hackers and fraudsters.", "Oh, okay, sure.", "Yep, do you have any pet?", "#Uh, yes, what has that got to do with this?", "As I said earlier., it is for your own good ma'am.", "#Hm, okay. Swiida.", "Okay, Sweda. For clarity's sake, Sweda is spelt with an e, right?", "No, not an e, it's spelt S. w. i. i. d. a.", "Alright, S. w. i. i. d. a. got it. #Uh, a minute please.", "#Hm.", "Okay, ma, you there?", "Yes, I'm here.", "I'll need your street address and zip code please.", "Okay, it's two fifty six, Romeo avenue, Louisville, Kenturkey. Zip code is five four four zero zero.", "Two fifty six, Louiseville, five four four zero zero. Gotcha.", "Okay, is that all.", "No, thats not all. Can I have your social security number too.", "Sure, five five five.", "Five five five.", "Six three nine.", "Six three nine.", "Seven zero one.", "Seven zero one. Got it, a minute please.", "#Hm, sure.", "Alright, ma'am. Your account has been created.", "Whew, finally. Thought this was going to take forever with all the questions I was asked .", "Sorry about that ma'am, we love to be thorough with out customers.", "I can see that. So, now thats done, is there anything I need to do next?", "Yes ma, you need to log into your account now and change your passcode.", "okay? I need to do that now?", "Yes ma, now.", "Alright. Logging in #Uh, it's asking for a passcode.", "Yes ma, your temporary passcode is zero zero zero zero.", "Huh-uh, zero zero zero zero. Done.", "Good.", "#Um, excuse me, it's no more connecting, what's wrong?", "Uh-oh, ma'am?", "Yes, I'm here.", "You need to check your connection if it's still available.", "Oh, okay. Doing that give me a sec.", "Sure ma'am, take your time.", "#Hm. Got it. It's back on.", "Alright, let's try again.", "Okay, inputing passcode, zero zero zero zero.", "Huh-uh. What does it say now?", "It's asking to confirm. What do I do?", "Yes, ma, click on the confirm.", "Okayy, done, what next?", "what does it say now?", "#Uh, it's asking for the name of my pet.", "Yes ma, that was the security question I set.", "Oh, that's true.", "Now, all you need to do is type in your pet's name.", "Okay, typing in the name of pet #eh, what is this?", "Ma, what is it?", "What was the name of the pet I gave you? I really cannot recollect.", "Oh, sure ma. You said Swiida.", "Right, right, swiida. #Uh, why is it saying it cannot recognize the user?", "how did you type the swiida? With an uppercase S or?", "No, I typed the S as a lowercase.", "Well, thats where the mistake is, now ma, type with an uppercase S.", "Okay, okay, got it. It just logged me in. Thank you.", "Good, you're welcome ma.", "Now you need to change your passcode. At the right side of your dashboard, you'll see an icon of a human face, click on it.", "Okay, clicking. #Um, I should click on security right?", "Yes ma, you're on track. Click on security and then on change passcode.", "Okay, hold on, clicking.", "Now, input your old passcode, and then a new one twice as seen on the dashboard and let it be numbers you can easily remember.", "Okay, zero zero zero. New passcode, nineteen eighty five. Done.", "That's good ma. That's all.", "#Ah, whew, thank you so much.", "You're welcome ma and thank you for choosing Rivertown Insurance. Do you have any other request?", "Yea, sure. #Um, no no, you have been of a great help today. Once again, thank you.", "You're very much welcome ma.", "Yea, sure. Have a nice day and bye.", "You too ma. Bye-bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_348_000", "insurance_348_001", "insurance_348_002", "insurance_348_003", "insurance_348_004", "insurance_348_005", "insurance_348_006", "insurance_348_007", "insurance_348_008", "insurance_348_009", "insurance_348_010", "insurance_348_011", "insurance_348_012", "insurance_348_013", "insurance_348_014", "insurance_348_015", "insurance_348_016", "insurance_348_017", "insurance_348_018", "insurance_348_019", "insurance_348_020", "insurance_348_021", "insurance_348_022", "insurance_348_023", "insurance_348_024", "insurance_348_025", "insurance_348_026", "insurance_348_027", "insurance_348_028", "insurance_348_029", "insurance_348_030", "insurance_348_031", "insurance_348_032", "insurance_348_033", "insurance_348_034", "insurance_348_035", "insurance_348_036", "insurance_348_037", "insurance_348_038", "insurance_348_039", "insurance_348_040", "insurance_348_041", "insurance_348_042", "insurance_348_043", "insurance_348_044", "insurance_348_045", "insurance_348_046", "insurance_348_047", "insurance_348_048", "insurance_348_049", "insurance_348_050", "insurance_348_051", "insurance_348_052" ], "speaker_role": [ "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Customer" ], "utterance": [ "You have reached Rivertown Insurance. Your call is important to us. My name is Alicia, how may I be of help to you today.", "Yeah, Hello I currently have an imminent issue with the police force. Someone bashed my car and I made it clear my insurance cover will not be able to suffice for the damage done, I will like to get a prove of insurance with your company.", "jeez sorry about the crash sir, I can get that done for you.", "I will need to have your first name and your last name.", "My first name is Lee Carter McCormick.", "can you please pecify which is your first name and last name.", "[Laughter] my first name is Lee.", "Lee as in L.E.E?", "Sure.", "That makes which of the other two names your last name.", "My last name is McCormick.", "For confirmation sir, McCormick is spelled M.c.C.o.m.i.c.k.", "Nah that is a missplelling, it is spelled as M.c.C.o.r.m.i.c.k.", "uh-oh sorry about that. Can you please provide me with your birthdate.", "Sure, My birthdate is first of June nineteen ninty.", "Gotcha, your customer number please?", "That should be the ten digit number right.", "#nah it's eight digit long.", "Oh! I get it, Just a few seconds.", "Please take your time.", "the number one one two.", "One one two.", "Four two six.", "Four two six.", "Five five.", "Five five. Gotcha.", "what form of proof would you prefer to get sir.", "What are the options available to me please.", "There are two forms which we can provide you with. You can either go for the physical proof method or you go for the digital. It all depends on your choice.", "what are the differences and how soon do I get either.", "For the digital, we will require you to provide your E-mail address and you would get that sent to you within an hour.", "While that of the physical method will require a physical address where it would be mailed to and that might take twenty four to fourty eight hours.", "Oh! Is it possible to get the two forms across to me.", "Definitely, your can get the two methods but you will have to provide me with your E-mail address and your address.", "Must the address be a home address.", "nah you can choose to use your work address.", "Very good then, my Email address is Lee C McCormick at armyspy dot com.", "The Lee c mccornick is a mix of your full name right?", "Yep that's correct.", "Can I have your address now?", "Yay one four one three.", "One four one three.", "Center Avenue Fresno, California. My Zip code is nine three seven zero two.", "one four one three Center Avenue Fresno, Califrnia and the zip code is nine three seven zero two, correct?", "Bravo!", "Now just give me a minute while I complete the process.", "Sure, take your time.", "I'm done with the processing, you should receive the proof in your mail any moment from now.", "Is there any other thing I can help you with?", "Just one more thing, and that would be if you would want me to buy you lunch because you've done a very good job.", "Aside that, that would be all [LAUGHTER].", "[LAUGHTER] Thank you, and thank you for chosing Rivertown Insurance. Do enjoy the rest of your day.", "thank you, bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_349_000", "insurance_349_001", "insurance_349_002", "insurance_349_003", "insurance_349_004", "insurance_349_005", "insurance_349_006", "insurance_349_007", "insurance_349_008", "insurance_349_009", "insurance_349_010", "insurance_349_011", "insurance_349_012", "insurance_349_013", "insurance_349_014", "insurance_349_015", "insurance_349_016", "insurance_349_017", "insurance_349_018", "insurance_349_019", "insurance_349_020", "insurance_349_021", "insurance_349_022", "insurance_349_023", "insurance_349_024", "insurance_349_025", "insurance_349_026", "insurance_349_027", "insurance_349_028", "insurance_349_029", "insurance_349_030", "insurance_349_031", "insurance_349_032", "insurance_349_033", "insurance_349_034", "insurance_349_035", "insurance_349_036", "insurance_349_037", "insurance_349_038", "insurance_349_039", "insurance_349_040", "insurance_349_041", "insurance_349_042", "insurance_349_043", "insurance_349_044", "insurance_349_045", "insurance_349_046", "insurance_349_047", "insurance_349_048", "insurance_349_049", "insurance_349_050", "insurance_349_051", "insurance_349_052", "insurance_349_053", "insurance_349_054", "insurance_349_055", "insurance_349_056", "insurance_349_057", "insurance_349_058", "insurance_349_059", "insurance_349_060", "insurance_349_061", "insurance_349_062", "insurance_349_063", "insurance_349_064", "insurance_349_065", "insurance_349_066", "insurance_349_067", "insurance_349_068", "insurance_349_069", "insurance_349_070", "insurance_349_071", "insurance_349_072", "insurance_349_073", "insurance_349_074", "insurance_349_075", "insurance_349_076", "insurance_349_077", "insurance_349_078", "insurance_349_079", "insurance_349_080", "insurance_349_081", "insurance_349_082", "insurance_349_083", "insurance_349_084", "insurance_349_085", "insurance_349_086", "insurance_349_087", "insurance_349_088", "insurance_349_089", "insurance_349_090", "insurance_349_091", "insurance_349_092", "insurance_349_093", "insurance_349_094", "insurance_349_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, how are you doing today?", "I'm fine. Thank you. And you?", "I'm good too.", "So how may I help you sir?", "I wanted to ask if I could change my password on the website or if I have to make a call before changing it.", "Well, I can help you with your password reset here but you can also do it yourself on the website.", "Oh! Alright. I think definitely need to know how to do that.", "Yes sir. I'll need your first name and last name to help with your password reset.", "My name is Richie Brad and my email address is richie Brad at gmail dot com.", "Thank you sir, Richie, Brad....Just to confirm, is Richie spelled with r. i. c. h. y?", "No, it is r. i. c. h. i. e.", "r. i. c. h. i. e. Okay. I'll also be needing your date of birth, phone number and your social security number.", "Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day.", "Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it.", "It's okay. Let's just get on with it.", "Thank you for your understanding sir. You can go on.", "my date is birth is September third, nineteen seventy nine.", "Okay. You said September third, nineteen seventy nine right?", "Yep, that's right.", "Kindly go on sir.", "what were the other information you requested for?", "Your phone number and your social security number sir.", "Okay. My phone number is one four four four two.", "One four four four two.", "two two four one six.", "two two four one six.", "Yep, that's right.", "Okay. one four four four two two two four one six, is that correct?", "Yep, that's right. Please what else do you need? I don't have all day.", "Just a moment sir.", "mhm.", "Okay. Can I have your social security number sir?", "just a second please. I think I wrote it somewhere h-here.", "Sure, please take your time.", "Okay. My social security number is six six one.", "six six one.", "Four two four.", "Four two four.", "Six one four.", "Six one four.", "Yep, that's it.", "Okay, six six one four two four six one four, is that correct?", "sorry, my social security number actually ends with six one six not six one four.", "okay, you said six six one four two four six one six, is that correct?", "Yes, that's correct.", "Okay, Just a moment please.", "mhm.", "Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account.", "Jeez, just go on.", "Okay. What's your mother's maiden name?", "My mother's maiden name is Pendragon.", "that's correct.", "Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time.", "I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir.", "Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?", "I just need to confirm it sir. You said your email address is richie Brad at gmail dot com. Is that correct?", "mhm. Yes, it is.", "Just a moment please. I need to verify your email on the system because your reset link will be sent there.", "sorry what reset link has been sent to my email? I haven't received any reset link.", "(laughter), the reset link hasn't been sent. I said the reset link will be sent to your email.", "Oh! Okay.", "Email verification is successful.", "Okay. So what's next?", "a reset link will be sent to richie Brad at gmail dot com shortly.", "Alright.", "Kindly click on the link and reset your password.", "Okay. Is that all?", "Yes sir, is there anything else I can help you with?", "Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me.", "Alright sir. It's very easy.", "Okay. Please go on.", "In order to reset your password, you need to click on your profile icon.", "Please hold on. I need to get something I can write on.", "Okay. Take your time sir.", "please go on. You said I need to click on my profile icon right?", "Yes, that's correct.", "okay. And then what??", "After clicking on that, you'll see a password reset icon below your profile picture.", "a password reset icon below my profile picture? Okay. Please go on.", "Okay. You just need to click that account then it'll lead you to where you'll change your password.", "o-okay. Is that all?", "a password reset link will be sent to your email address just like I said earlier.", "A link will be sent to my email. Okay, got that.", "Okay sir. So you can change your password from there.", "Alright. Thank you.", "Thanks for your patience sir. Is there anything else I can help you with?", "definitely not, I think that will be all for now.", "Thank you for contacting us sir.", "Thanks for your help.", "Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better.", "huh, after wasting so much of my time? I think you really need to work on time management.", "We'll definitely work on that sir. Do have a nice day sir.", "You too.", "Thanks once again sir, bye!", "Bye bye!" ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_350_000", "insurance_350_001", "insurance_350_002", "insurance_350_003", "insurance_350_004", "insurance_350_005", "insurance_350_006", "insurance_350_007", "insurance_350_008", "insurance_350_009", "insurance_350_010", "insurance_350_011", "insurance_350_012", "insurance_350_013", "insurance_350_014", "insurance_350_015", "insurance_350_016", "insurance_350_017", "insurance_350_018", "insurance_350_019", "insurance_350_020", "insurance_350_021", "insurance_350_022", "insurance_350_023", "insurance_350_024", "insurance_350_025", "insurance_350_026", "insurance_350_027", "insurance_350_028", "insurance_350_029", "insurance_350_030", "insurance_350_031", "insurance_350_032", "insurance_350_033", "insurance_350_034", "insurance_350_035", "insurance_350_036", "insurance_350_037", "insurance_350_038", "insurance_350_039", "insurance_350_040", "insurance_350_041", "insurance_350_042", "insurance_350_043", "insurance_350_044", "insurance_350_045", "insurance_350_046", "insurance_350_047", "insurance_350_048", "insurance_350_049", "insurance_350_050", "insurance_350_051", "insurance_350_052", "insurance_350_053", "insurance_350_054", "insurance_350_055", "insurance_350_056", "insurance_350_057", "insurance_350_058", "insurance_350_059", "insurance_350_060", "insurance_350_061", "insurance_350_062", "insurance_350_063", "insurance_350_064", "insurance_350_065", "insurance_350_066", "insurance_350_067", "insurance_350_068", "insurance_350_069", "insurance_350_070", "insurance_350_071", "insurance_350_072", "insurance_350_073", "insurance_350_074", "insurance_350_075", "insurance_350_076", "insurance_350_077", "insurance_350_078", "insurance_350_079", "insurance_350_080", "insurance_350_081", "insurance_350_082", "insurance_350_083", "insurance_350_084", "insurance_350_085", "insurance_350_086", "insurance_350_087", "insurance_350_088", "insurance_350_089", "insurance_350_090", "insurance_350_091", "insurance_350_092", "insurance_350_093", "insurance_350_094", "insurance_350_095", "insurance_350_096", "insurance_350_097", "insurance_350_098", "insurance_350_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hey, how's your day going?", "Very well, thank you. You?", "Going well too.", "Good. Please how may I help you?", "I would like to add a dependent in my plan. Actually I thought I could do it on the website but I couldn't. I guess I have to make a call to make it happen.", "Sure thing. I can help you with that. May I have your first name please?", "My name is John Ruddy.", "just to confirm, is Ruddy spelled r. u. d. d. i. e.?", "No, it's r. u. d. d. y.", "Gotcha, b. i. l. l. y. John as the first name and Ruddy as the last name right?", "Yep, that's right.", "Alright. May I have your date of birth please?", "Sure. my date of birth is April sixth, nineteen eighty eight.", "Okay. April sixth, nineteen eighty eight. Is that correct?", "Yes, that's correct.", "Well, Could you please provide your phone number and social security number?", "Oh! Ok. My phone number is two two five.", "two two five.", "five eight two.", "five eight two.", "one one two nine.", "one one two nine.", "Yep, that's right.", "two two five five eight two one one two nine. Is that correct?", "Yes, that's correct.", "Okay. May I also have your social security number please?", "Please what's the meaning of all these? I think these questions are getting too much. I have so much to do today and I don't want to use all the time I have calling the customer care service.", "We are sorry for the inconvenience sir. We just want to make your the verification process is thorough and complete.", "Just make it quicker. Please what's the next question? You asked my social security number right?", "Yes, that's right sir.", "give me a moment please.", "Sure, take your time.", "Okay. My social security number is three three two.", "three three two.", "four four four.", "four four four.", "one two one.", "one two one.", "Yep, that's right.", "Alright. You said three three one four four four one two one. Is that correct?", "Yes, that's correct. hold on, did you just say one two one?", "Yes, the last three numbers are one two one. Is that correct?", "No, it's actually one three one. The last three numbers are one three one not one two one.", "Oh! Okay. Please listen carefully while I repeat the numbers.", "Okay.", "Three three two four four four one three one. Is that correct?", "Yes, that's right.", "Perfect. Now I'll need you to give an answer to your security questions.", "Alright.", "Your mother's maiden name is your security question. Is that correct?", "Yes, that's correct.", "May I know the answer to that?", "Of course. My mother's maiden name is Smith.", "that's correct.", "Yes, it is.", "Perfect. To successfully add a dependent to your plan, I'm going to need your policy number and details of the dependent you wish to add in your plan. I'll be asking you that shortly. Do you understand?", "Alright. Please go on.", "Okay. may I have your policy number please?", "My policy number is can you hold on please?", "Sure, take your time.", "Got it. My policy number is five two one.", "five two one.", "four three one.", "four three one.", "eight one two.", "eight one two.", "Yep, that's correct.", "Okay, five two one four three one eight one two. Is that correct?", "yes it is.", "Okay. How are you related to your new dependent?", "Well, she's my daughter.", "Alright. May I know her first name and last name please?", "Her name is Deborah Ruddy.", "Okay. Kindly hold on while I input that.", "Sure.", "May I know her date of birth?", "Her date of birth is August third, two thousand and eight.", "August third, two thousand and eight. Is that correct?", "Yep, that's right. That was one of the happiest year of my life. Annie brought joy and happiness to our family and I just love her so much.", "That's so graceful.", "Oh! thank you.", "You're welcome sir. Now I would like you to give me a short description of her health condition.", "Is that really necessary?", "Yes sir, it's part of the process.", "Okay, Annie has always been strong. She has had quite a few illness over the years but she's as healthy as a horse.", "Alright. Those illnesses you mentioned, can you give a more elaborate or simple description of them?", "I think they were mainly fever and she's passed them now. She's now much better.", "Okay. Please hold while I input that into the system.", "Yeah sure.", "Done. Now I will add Deborah Ruddy as a dependent in your plan. Do you confirm?", "Sure, go on.", "Okay. Done. May I know how you intend to pay for your dependent?", "Well, I will do that myself on the website if that's okay.", "Of course it is. May I know if there is anything else I can help you with?", "No, I think that'll be all for now.", "Alright. Thank you for contacting us.", "Thank you too, bye!", "Bye! Have a nice day!", "You too." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "AddDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_351_000", "insurance_351_001", "insurance_351_002", "insurance_351_003", "insurance_351_004", "insurance_351_005", "insurance_351_006", "insurance_351_007", "insurance_351_008", "insurance_351_009", "insurance_351_010", "insurance_351_011", "insurance_351_012", "insurance_351_013", "insurance_351_014", "insurance_351_015", "insurance_351_016", "insurance_351_017", "insurance_351_018", "insurance_351_019", "insurance_351_020", "insurance_351_021", "insurance_351_022", "insurance_351_023", "insurance_351_024", "insurance_351_025", "insurance_351_026", "insurance_351_027", "insurance_351_028", "insurance_351_029", "insurance_351_030", "insurance_351_031", "insurance_351_032", "insurance_351_033", "insurance_351_034", "insurance_351_035", "insurance_351_036", "insurance_351_037", "insurance_351_038", "insurance_351_039", "insurance_351_040", "insurance_351_041", "insurance_351_042", "insurance_351_043", "insurance_351_044", "insurance_351_045", "insurance_351_046", "insurance_351_047", "insurance_351_048", "insurance_351_049", "insurance_351_050", "insurance_351_051", "insurance_351_052", "insurance_351_053", "insurance_351_054", "insurance_351_055", "insurance_351_056", "insurance_351_057", "insurance_351_058", "insurance_351_059", "insurance_351_060", "insurance_351_061", "insurance_351_062", "insurance_351_063", "insurance_351_064" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How can I help you?", "Hi I would like to reset my password. I tried to reset the password on your website but couldn't.", "I can help you with that. But first I have to confirm your identity.", "Sure, okay.", "May I have your first name and last name Sir?", "My name is James Brown.", "Okay, next I need your birthdate.", "#Uh, sorry? what birthday? I'm not having birthday today.", "[Laughter], it is the date of birth sir. We need that information to verify your identity.", "Oh okay. Sorry I thought you were asking me to celebrate my birthday.", "No problem sir.", "Yeah. My date of birth is September fourth, nineteen thirty six.", "September fourth, nineteen thirty six. Okay, just a moment please.", "Yeah, sure.", "Can I have your phone number?", "Five zero seven.", "Five zero seven.", "Four five four.", "Four five four.", "Two six three zero.", "Two six three zero.", "Yes, that's it.", "What's your mother's maiden name.", "#Um, her maiden name is Hillman.", "Alright sir. I need to have your social security number.", "Social security number, hmm, I think is, let confirm, just a second.", "Okay sir, take your time.", "Oh, I got it now.", "Can you read the numbers to me?", "One five six.", "One five six.", "Twenty one.", "Twenty one.", "Yeah, that's correct.", "Next, I need to verify your email.", "My email is James Brown at amyspy dot com.", "Thank you sir.", "Yeah.", "To reset your password, we need to generate a new username and password.", "That's okay.", "Can you come up with a name you can easily remember?", "#Uh, Houghmed.", "Houghmed like h.o.u.g.h.m.e.d?", "Yes, that's correct.", "Perfect, and your new password?", "R. e. i. zero. S. e. a. m. o. o.", "That's good.", "Thanks.", "Before I proceed, is there anything else I can help you with?", "Yeah, I want to ask if I can change the password on the website instead of making a phone call?", "Yes, sure you can, the reset link will be sent to your email. And if you wish to call, I'll be glad to help you.", "Oh, that's good. Thank you.", "Alright, please hang on sir, I will proceed to reset your password in the system.", "Yeah, sure.", "Okay done. Your password is reset successfully.", "Thank you.", "You can check your email to confirm your new password.", "That's great.", "Thanks you so much sir. And one last thing. After this call ends, there will be a request for rating my service. Please press a number from one to five to rate your satisfaction.", "Okay, I'll do that.", "Thank you.", "Have a nice day.", "Sure, and you too!", "Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_352_000", "insurance_352_001", "insurance_352_002", "insurance_352_003", "insurance_352_004", "insurance_352_005", "insurance_352_006", "insurance_352_007", "insurance_352_008", "insurance_352_009", "insurance_352_010", "insurance_352_011", "insurance_352_012", "insurance_352_013", "insurance_352_014", "insurance_352_015", "insurance_352_016", "insurance_352_017", "insurance_352_018", "insurance_352_019", "insurance_352_020", "insurance_352_021", "insurance_352_022", "insurance_352_023", "insurance_352_024", "insurance_352_025", "insurance_352_026", "insurance_352_027", "insurance_352_028", "insurance_352_029", "insurance_352_030", "insurance_352_031", "insurance_352_032", "insurance_352_033", "insurance_352_034", "insurance_352_035", "insurance_352_036", "insurance_352_037", "insurance_352_038", "insurance_352_039", "insurance_352_040", "insurance_352_041", "insurance_352_042", "insurance_352_043", "insurance_352_044", "insurance_352_045", "insurance_352_046", "insurance_352_047", "insurance_352_048", "insurance_352_049", "insurance_352_050", "insurance_352_051", "insurance_352_052", "insurance_352_053", "insurance_352_054", "insurance_352_055", "insurance_352_056", "insurance_352_057", "insurance_352_058", "insurance_352_059", "insurance_352_060", "insurance_352_061", "insurance_352_062", "insurance_352_063", "insurance_352_064", "insurance_352_065", "insurance_352_066", "insurance_352_067", "insurance_352_068", "insurance_352_069", "insurance_352_070", "insurance_352_071", "insurance_352_072", "insurance_352_073", "insurance_352_074", "insurance_352_075", "insurance_352_076", "insurance_352_077", "insurance_352_078", "insurance_352_079" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I will love to create an insurance account with Rivertown insurance company.", "#oh. Great decision. You'll provide me some information about yourself. Lets begin with your name sir.", "My name is Terrance Vaught.", "Okay, Terrance is your first name while Vaught is your last name?", "Yes.", "Okay, I'll also need your phone number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Phone number, one two two.", "Yes, one two two.", "Two one two two.", "Two one two two.", "seven two nine.", "Seven two nine.", "Sorry it's seven two eight. I thought I saw nine.", "Okay. No worries sir. You said one two two two one two two seven two eight right?", "Yeah, that's right.", "Perfect. May I have your date of birth please?", "Sure, my date of birth is December fourth, nineteen seven two.", "December fourth, nineteen seven two, right?", "Yeah, that's right.", "Okay, a moment please.", "Okay.", "Alright, can you provide me your state and street address?", "Sure. I'm in Texas right now.", "Okay. What's your street address?", "Number thirteen, micro street.", "Okay, just a moment please.", "Okay.", "Alright. May I know the city you are?", "I'm from Maradona city.", "Okay.", "Is that all?", "Not yet sir, zip code of the city sir.", "Zip code?", "Yes zip code sir.", "Can you please get that for me, I don't know the zip code of my city?", "Okay. Please hang on while I do that for you sir.", "Okay thanks.", "It's one nine six zero two, kindly write it down just in case you might need it some other time.", "Okay, thank you so very much.", "Next, you will have to provide some nine digit to use as your security code.", "Okay.", "Kindly provide it for me sir.", "Two two two.", "Two two two.", "Three three three.", "Three three three.", "Six six six.", "Six six six.", "Yeah, that's right.", "You said two two two three three three six six six.", "Yes, exactly.", "And last but not the least, you have to create a security question that will be used to verify your identity.", "Okay, can I use my childhood nickname?", "Yes exactly, provide me that sir.", "My childhood nickname is Stuart.", "Thanks, your account has been created succefully.", "Thanks, can you provide me my log in details?", "Please get a piece of paper and pen so you can write it down?", "Okay.", "Good, customer number.", "Alright customer number.", "Can I proceed?", "Yes, please do.", "Zero zero six six.", "Zero zero six six.", "Zero zero six six.", "Zero zero six six.", "Yes.", "You said zero zero six six zero zero six six right?", "Yes sir.", "Thank you so much.", "Thank you for registering with us sir.", "My pleasure.", "But sir you haven't stated which of our plan you will prefer sir?", "I will surely do that myself.", "Okay thanks.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_353_000", "insurance_353_001", "insurance_353_002", "insurance_353_003", "insurance_353_004", "insurance_353_005", "insurance_353_006", "insurance_353_007", "insurance_353_008", "insurance_353_009", "insurance_353_010", "insurance_353_011", "insurance_353_012", "insurance_353_013", "insurance_353_014", "insurance_353_015", "insurance_353_016", "insurance_353_017", "insurance_353_018", "insurance_353_019", "insurance_353_020", "insurance_353_021", "insurance_353_022", "insurance_353_023", "insurance_353_024", "insurance_353_025", "insurance_353_026", "insurance_353_027", "insurance_353_028", "insurance_353_029", "insurance_353_030", "insurance_353_031", "insurance_353_032", "insurance_353_033", "insurance_353_034", "insurance_353_035", "insurance_353_036", "insurance_353_037", "insurance_353_038", "insurance_353_039", "insurance_353_040", "insurance_353_041", "insurance_353_042", "insurance_353_043", "insurance_353_044", "insurance_353_045", "insurance_353_046", "insurance_353_047", "insurance_353_048" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service.How can I help you?", "Hi I would like to cancel my insurance plan.", "Sure thing, I can help you with that.May I have your first name and last name, Sir?", "My name is Charles Silver.", "Thank you, Chales Silver.", "No, It is Charles Silver.", "Okay, Charles Silver. To cancel your plan, I need to have your policy number.You can find this number on your account page in our website.", "okay, please give me a moment while I get my policy number.", "Sure, please take your time.", "Policy number? Am not familiar with any of these number.", "Your policy number is also your string number, you will find it below your profile picture?", "Okay, Found it.", "Could you read that number to me.", "Yeah. It's Nine eight seven.", "Nine eight seven.", "Six five four.", "Six five four.", "Three two one.", "Three two one.", "Yep that's it.", "Okay, Nine eight seven six five four three two one.", "Yes that's right.", "Perfect. Now may I have your address and zip code please?", "Yes, It is two sixty Brooklyn Avenue, San Diego, California, zip code five nine.", "Two sixty Brooklyn, five nine ok. Next we need your birth date.", "Why? I don't think you need it.", ", it is the date of birth sir. We need that information to verify your identity. .", "Yeah my date of birth is October the ninth, nineteen seventy six.", "October ninth, nineteen ninty six. Gotcha, Just a moment please.", "Mhm.", "Alright. May I know the reason why you you are cancelling?", "Oh it's uh, it's just I found another insurance company and their plans are cheaper.", "Thank you for the info, sir. Would you mind telling us which company it is?", "Eh, pls I can't talk that much just go ahead and cancel it.", "Give me a minute please. Okay, so after cancellation, you won't make any payment in the next billing, which start very soon.", "Okay.", "Do you confirm the cancellation?", "Yes I confirm to cancel it. .", "Alright. Please stay on sir while I proceed to cancel your plan in the system.", "Yeah sure.", "Okay done. Your plan is now canceled.", "Thanks! Um, I think thats all?", "Thank you so much sir, please sir after this call ends, there will be a request for rating my service.", "Okay, I'll do that.", "A message will be sent to you, pls press five to rate our service.", "Ok. Got it.", "Thank you so much sir.", "Thank you too!", "Bye bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_354_000", "insurance_354_001", "insurance_354_002", "insurance_354_003", "insurance_354_004", "insurance_354_005", "insurance_354_006", "insurance_354_007", "insurance_354_008", "insurance_354_009", "insurance_354_010", "insurance_354_011", "insurance_354_012", "insurance_354_013", "insurance_354_014", "insurance_354_015", "insurance_354_016", "insurance_354_017", "insurance_354_018", "insurance_354_019", "insurance_354_020", "insurance_354_021", "insurance_354_022", "insurance_354_023", "insurance_354_024", "insurance_354_025", "insurance_354_026", "insurance_354_027", "insurance_354_028", "insurance_354_029", "insurance_354_030", "insurance_354_031", "insurance_354_032", "insurance_354_033", "insurance_354_034", "insurance_354_035", "insurance_354_036", "insurance_354_037", "insurance_354_038", "insurance_354_039", "insurance_354_040", "insurance_354_041", "insurance_354_042", "insurance_354_043", "insurance_354_044", "insurance_354_045", "insurance_354_046", "insurance_354_047", "insurance_354_048", "insurance_354_049", "insurance_354_050", "insurance_354_051", "insurance_354_052", "insurance_354_053", "insurance_354_054", "insurance_354_055", "insurance_354_056", "insurance_354_057", "insurance_354_058", "insurance_354_059", "insurance_354_060", "insurance_354_061", "insurance_354_062", "insurance_354_063", "insurance_354_064", "insurance_354_065", "insurance_354_066", "insurance_354_067", "insurance_354_068", "insurance_354_069", "insurance_354_070" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Customer", "Agent", "Agent", "Customer", "Customer", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Agent", "Customer", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thank you for calling Rivertown insurance. My name is Angela. How can I help you today?", "Hi, my name is Paul, I heard about your company in one of your commercials and I hope your services are as good as it was presented.", "Wow, that is a great thing to hear. Of course our services are the best you could get anywhere sir.", "yeah I hope so too.", "definitely sir, we will not in any way disappoint you. Which of the plans interested you?", "i just got a new car and I'm looking at having the best insurance coverage on my new whip.", "Congratulations on the new acquisition. You are definitely in the right place.", "Since you are a new customer we will have to create an account for you before we go ahead.", "Can you provide me with your first name.", "That won't be a problem, My first name is Paul Elrod but my friends call me PeeGuy.", "that's funny of you, Paul will be just fine. #Uh can you give me your last name.", "What do you mean? I just gave you my name.", "I mean your last name.", "My last name is Elrod.", "To confirm Elrod is spelt H.E.R.O.D?", "not at all, that spelling is wrong. The right spelling is E.L.R.O.D.", "oh, my bad! Sorry about that. The right one is E.L.R.O.D.", "Yeah, Thats right. I'm used to people missplelling my name.", "I will be needing your phone number.", "my phone number is four eight zero.", "four eight zero.", "nine four one.", "nine four one.", "zero seven one two.", "zero seven one two.", "can I have your date of birth.", "no problem, my date of birth is thirteenth of August, nineteen seventy seven.", "ok got that, I will be needing your address.", "this is becoming an interrogation. The line of questionning is becoming too much.", "is there no other way to create an account?", "ofcourse, you can create an account on our official website.", "I'm sorry about the stress but we are almost done.", "It's no problem then.", "my address is four eight six six Elmwood Avenue Scottsdale, AZ eight five Sorry.", "five one.", "four eight six six Elmwood Avenue Scottsdale, Arizona eight five two five one, correct?", "Yes.", "what is your zip code.", "nine nine five two four.", "nine nine five two four correct?", "yes.", "you will need to provide me with your social security number.", "ok, the nember is nine six five two.", "nine six five two.", "sorry nine nine five two, I made a mistake.", "ok no problem nine nine five two.", "six four six one zero.", "six four six one zero.", "nine six five two six four six one zero, correct?", "Absolutely right. I hope the interogation is over.", "it's just one last step to completing the process.", "okay.", "please chose a security question.", "What is a security question and can I just choose any?", "this is a question that helps you authenticate and secure your account.", "you chose from a range of questions five questions.", "either, What is your mother's maiden name?, What is the name of your childhood best friend?, What is the name of your high school?", "it's enough, I will just go for the first question what is my mother's maiden name.", "her maiden name is Stones.", "ok thats noted.", "just hold on a few seconds, your account is almost set.", "ok no problem.", "it's all set. Your account is now ready. A message has being sent to your phone.", "wow! I just got it.", "it's my pleasure sir, would you like to create a plan now sir?", "no no no, I would prefer to do that some other time. I'm scared of getting hooked on with unlimited line of questioning.", "Can I get informations on your website?", "Yes you can sir.", "then that will be all.", "Ok sir, thanks for creating an account with us, do enjoy the rest of your day sir.", "thanks." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_355_000", "insurance_355_001", "insurance_355_002", "insurance_355_003", "insurance_355_004", "insurance_355_005", "insurance_355_006", "insurance_355_007", "insurance_355_008", "insurance_355_009", "insurance_355_010", "insurance_355_011", "insurance_355_012", "insurance_355_013", "insurance_355_014", "insurance_355_015", "insurance_355_016", "insurance_355_017", "insurance_355_018", "insurance_355_019", "insurance_355_020", "insurance_355_021", "insurance_355_022", "insurance_355_023", "insurance_355_024", "insurance_355_025", "insurance_355_026", "insurance_355_027", "insurance_355_028", "insurance_355_029", "insurance_355_030", "insurance_355_031", "insurance_355_032", "insurance_355_033", "insurance_355_034", "insurance_355_035", "insurance_355_036", "insurance_355_037", "insurance_355_038", "insurance_355_039", "insurance_355_040", "insurance_355_041", "insurance_355_042", "insurance_355_043", "insurance_355_044", "insurance_355_045", "insurance_355_046", "insurance_355_047", "insurance_355_048", "insurance_355_049", "insurance_355_050", "insurance_355_051", "insurance_355_052", "insurance_355_053", "insurance_355_054", "insurance_355_055", "insurance_355_056", "insurance_355_057" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Agent", "Customer", "Customer", "Agent", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Riverbank Insurance customer service. My name is Henry, How can I help you?", "I was sent my statement of account few days ago and I got notice of a few transactions which were deductions from your insurance firm. For the month of September which was last month I got multiple deductions for my September bill. It was deducted twice.", "I can help you rectify the issue, I will be needing some details from you.", "Yeah, I will like to rectify my billing and yes I will want to update my billing preference too.", "That won't be an issue. We will get it all sorted.", "First can you give me your first name.", "My name is Jerald Paulus.", "Which of it is your first name and which of it is last name.", "Jerald is my first name while Paulus is my last name.", "the right spelling for Jerald is G.E.R.R.A.R.D and your last name is spelled as P.A.U.L.U.S, correct?", "The first name is misspelled, the right spelling is J.E.R.A.L.D.", "So sorry about that. What about the last name, is it.", "Yes it is correct!", "Ok then, please provide me with your date of birth.", "My date of birth is seventh of August ninteen sixty two.", "Ok Jerald, can you provide me with your customer number.", "Can you give me few seconds let me get that my diary.", "Ok no problem.", "Ok are you there.", "Yes go on.", "The customer number is an eight digit number right.", "Yes it is correct!", "The number is four four three.", "Four four three.", "Two five one.", "Two five one.", "Five five.", "Five five.", "Can you give me the date this transactions occurred and the time.", "The transaction ocurred on the just a second.", "It occurred on the twenty second of September around two pm.", "Ok when did the second transaction occur.", "That one happened around twenty fifth of September around six pm.", "Ok I can see the transaction now just give me a few seconds while I lodge your claim.", "Alright, please take your time.", "Ok! I'm done now. Your claim has being filed and logded.", "Really thats quite fast.", "Yeah! I will provide you with your claim number.", "Ok! Can the number be sent via text.", "Yes it can.", "Ok I will prefer that.", "Just hold on you should receive it anytime from now.", "I just received a string of numbers now.", "That should be it.", "Is it a ten digit numbers.", "Yes that is correct.", "That settles the billing issue. You said you wanted to change your payment preference too, correct?", "Yes I will like to get that done once and for all.", "I can see from the records I have here that you run a monthly payment plan preference.", "Thats absolutely correct.", "We are to change it to a yearly payment plan?", "That will be most appreciated.", "Ok sir, it's done.", "Thanks so much.", "The pleasure is mine.", "Please is there any other thing you will like me to do for you.", "No, that will be all.", "Alright then, thank you for choosing Rivertown Insurance, do have a nice day. Bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ReportBillingIssue" ], [], [ "UpdatePaymentPreference" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "UpdateBillingFrequency" ], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_356_000", "insurance_356_001", "insurance_356_002", "insurance_356_003", "insurance_356_004", "insurance_356_005", "insurance_356_006", "insurance_356_007", "insurance_356_008", "insurance_356_009", "insurance_356_010", "insurance_356_011", "insurance_356_012", "insurance_356_013", "insurance_356_014", "insurance_356_015", "insurance_356_016", "insurance_356_017", "insurance_356_018", "insurance_356_019", "insurance_356_020", "insurance_356_021", "insurance_356_022", "insurance_356_023", "insurance_356_024", "insurance_356_025", "insurance_356_026", "insurance_356_027", "insurance_356_028", "insurance_356_029", "insurance_356_030", "insurance_356_031", "insurance_356_032", "insurance_356_033", "insurance_356_034", "insurance_356_035", "insurance_356_036", "insurance_356_037", "insurance_356_038", "insurance_356_039", "insurance_356_040", "insurance_356_041", "insurance_356_042", "insurance_356_043", "insurance_356_044", "insurance_356_045", "insurance_356_046", "insurance_356_047", "insurance_356_048", "insurance_356_049", "insurance_356_050", "insurance_356_051", "insurance_356_052", "insurance_356_053", "insurance_356_054", "insurance_356_055", "insurance_356_056", "insurance_356_057", "insurance_356_058", "insurance_356_059", "insurance_356_060", "insurance_356_061", "insurance_356_062", "insurance_356_063", "insurance_356_064", "insurance_356_065", "insurance_356_066", "insurance_356_067", "insurance_356_068", "insurance_356_069", "insurance_356_070", "insurance_356_071", "insurance_356_072", "insurance_356_073", "insurance_356_074", "insurance_356_075", "insurance_356_076", "insurance_356_077", "insurance_356_078", "insurance_356_079", "insurance_356_080", "insurance_356_081", "insurance_356_082", "insurance_356_083", "insurance_356_084", "insurance_356_085", "insurance_356_086", "insurance_356_087", "insurance_356_088", "insurance_356_089", "insurance_356_090", "insurance_356_091", "insurance_356_092", "insurance_356_093", "insurance_356_094", "insurance_356_095", "insurance_356_096", "insurance_356_097", "insurance_356_098", "insurance_356_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to report a billing issue. I checked my credit card transaction history and I was billed twice.", "We are so sorry about that. May I know your first name and last name please?", "My name is Terrance Gregory. I want this issue addressed as soon as possible. Why would I be charged twice for a bill I'm supposed to pay for only once.", "Like I said earlier, all issues will be resolved sir.", "I just hope so because this isn't the first time. There should be a system that detects these things. I said the same thing the last time.", "Your complaint is duly noted. We will make sure we look thoroughly into this issue and make amends.", "Alright. Well, just go on.", "Okay sir. May I know your date of birth and phone number too?", "My date of birth is October fifth, nineteen ninty one.", "October fifth, nineteen ninty one. Is that correct?", "Yes, that's it.", "Okay. kindly provide your phone number.", "My phone number is four four four six.", "four four four six.", "one two one.", "one two one.", "six four six.", "six four six.", "Yes, that's it.", "Four four four six one two one six four six. Is that correct?", "hold on, did you just say six four six?", "Yes, I did. The last six numbers you mentioned were six four six.", "that's wrong. I actually wanted to say two four six not six four six.", "Alright. So the last six numbers are two four six. Is that right?", "Yes, that's right.", "I will repeat the numbers. Four four four six one two one two four six. Is that right?", "Yep, that's it.", "Now, kindly provide your social security number.", "Alright, my social security number is kindly give me a moment please.", "Sure. Take your time.", "okay. Got it. My social security number is one one two.", "one one two.", "four one one.", "four one one.", "six two two.", "six two two.", "Yes, that it.", "One one two four one one six two two. Is that correct?", "Yes, that right.", "Okay. I'd like you to give an answer to your security question.", "My security question?", "Yes, that's right.", "Okay. Go on.", "Your security question is the name of your childhood best friend. Is that correct?", "Well, I'm not really sure if that was what I used as my security question but I think it is. There is only one person I can think of as my childhood best friend.", "Okay. Kindly give an answer to that sir.", "the name of my childhood best friend is Sean Peckham.", "You're right sir. It's Sean Peckham.", "Yes of course. The most interesting part is that Sean still remains my best friend till date. We are just like brothers.", "That's interesting sir.", "Yes it is.", "Alright sir. May I know when the incident occurred? I'd like to know when both bills were deducted.", "give me a moment, I wrote those down before I called.", "Take your time.", "got it. Yes, the first billing was on September twenty ninth at nine a.m. while another immediately took place around nine thirty a.m.", "Okay. Kindly hold hold while I check the system.", "Sure.", "Could you provide the amount that was billed on both occasions?", "Yes, actually I was billed the same amount twice.", "I'd like you to be more specific sir.", "Okay, well, i was billed two hundred dollars twice.", "Alright sir. Kindly hold on while I try to lodge your complain.", "Sure, take your time.", "Your claim has been lodged successfully. Your claim number is four four one one.", "Oh! Okay. four four one one.", "Two two one two.", "Two two one two.", "six eight.", "six eight.", "Yes, that's it. Your complaint will be addressed as soon as possible.", "just to be sure. You said four four one one two two one two six eight right?", "Yes, that's right.", "Okay. So when will my money be refunded?", "It will be accessed within twenty four hours and your money will be refunded.", "Oh! Okay.", "Yes sir. Kindly be patient with us.", "No worries. I just hope this doesn't happen again.", "We are working towards giving the very best to our customers.", "I hope you're right.", "That's for sure sir. Feel free to bring other complaints and suggestions to us. We'll treat them with utmost importance.", "I'll do that.", "May I know if there is anything else I can help you with?", "Well, #em, I would like to know if I can report this on the website instead of having to make a call.", "Sure, you can. I'll guide you on how to do that.", "Oh! Okay. That's reassuring.", "If you want to make a report next time, all you need to do is visit our website and click on the customer care icon.", "please give me a moment. I need to write this down.", "Sure. Take your time.", "Okay. Please go on. you said I'll click on the customer care icon after logging in right?", "Yes, that's right.", "So what do I do next?", "After clicking on the customer care icon, you can contact us through our social media platforms or by sending us mail.", "Your social media platforms??", "Yes sir.", "I think I'll prefer sending you a mail.", "Alright sir. Is there anything else I can help you with?", "Nah, that's all.", "Thanks for contacting us sir. Have a nice day!", "You too, bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ReportBillingIssue" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_357_000", "insurance_357_001", "insurance_357_002", "insurance_357_003", "insurance_357_004", "insurance_357_005", "insurance_357_006", "insurance_357_007", "insurance_357_008", "insurance_357_009", "insurance_357_010", "insurance_357_011", "insurance_357_012", "insurance_357_013", "insurance_357_014", "insurance_357_015", "insurance_357_016", "insurance_357_017", "insurance_357_018", "insurance_357_019", "insurance_357_020", "insurance_357_021", "insurance_357_022", "insurance_357_023", "insurance_357_024", "insurance_357_025", "insurance_357_026", "insurance_357_027", "insurance_357_028", "insurance_357_029", "insurance_357_030", "insurance_357_031", "insurance_357_032", "insurance_357_033", "insurance_357_034", "insurance_357_035", "insurance_357_036", "insurance_357_037", "insurance_357_038", "insurance_357_039", "insurance_357_040", "insurance_357_041", "insurance_357_042", "insurance_357_043", "insurance_357_044", "insurance_357_045", "insurance_357_046", "insurance_357_047", "insurance_357_048", "insurance_357_049", "insurance_357_050" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternnon, thank you for calling Rivertown Insurance. My name is Mike. How can I help you today?", "Well I had pet insurance and let it lapse and now I want to enroll in the plan again.", "All right, I can help you with that. Can you give me your name and phone number?", "Sure, it's Laurie Jones, three two thee seven two two one three four six, and my email is ljones at gmail dot com.", "Thank you Laurie. I think I found your old policy, can you just confirm your zip code for me?", "Yeah, it's three seven three two nine, Saint Paul.", "All right. I see that you had a basic pet plan. Would you like the same policy or you can upgrade to the preffered plan. Would you be interested in upgrading.", "Well I' m not sure. I think I was paying forty something a month for my dog Buddy.", "Yes it was five hundred a year. The preferred plan is one thousand dollars but has much lower deductibles and many other benefits.", "Hm, can you tell me the difference between the plans?", "Sure, with the basic the deductible is three hundred dollars and it covers up to fifteen hundred per year. The preferred plan had a one hundred dollar deductable and covers up to three thousand dollars per year. Both cover basic checkups, emergencies, and all shots and medicine after the deductible is met.", "Well Buddy is just five and really doesn't need much care or any medicines. I think I'll stick with the basic.", "Okay, not a problem. I just need to go over a few things to make sure everything it correct on here. Can you tell me the dog breed and exact age if known?", "Buddy is a chow and he is five years and three months old. I've had him since he was a puppy.", "Aw, that's wonderful. Does Buddy have any medical issues and is he up to date on all shots?", "No issues and yes he is up to date. He also is chipped and fixed.", "That's great. Is Buddy still going to Dr. Deb for his care?", "Yes, ever since he was born he's been to her.", "Okay, so when would you like this policy to go into effect?", "Immediately, as soon as possible.", "Okay, we can set it up to go in effect tomorrow, is that okay?", "Of course.", "All right, so we are going to start a basic pet plan for Buddy starting tomorrow.", "Um, I was wondering if you have a plan for more than one pet? I may be getting a cat soon.", "We do have a multi pet plan avaialable. If you get the cat you can call or change the plan online anytime.", "Okay, great.", "So Laurie last time you paid with a Visa ending in four zero two one, would you like to use the same card?", "Yes please.", "Okay, now you have three payment options, you can pay in full and save fifty dollars, pay bi monthly, or weekly. Which would you prefer?", "Do I save anything if I pay bi monthly?", "We can offer a five percent discount for bi monthly. Making it six payments of seventy nine dollars.", "Well, would I just pay the first payment today?", "Yes, if you want monthly payments it would be forty two dollars, bi monthly would be seventy nine dollars.", "Let me check real quick. Give me a sec.", "No problem, just let me know when you decide.", "Okay, I will do the bi monthly payments.", "Great. Now Laurie before I charge your card can I have the three digit security code of the Visa and billing zip code?", "Uh, sure. It's two nine four and three seven three two nine.", "Okay, perfect. I am going to go ahead and charge for the first payment of seventy nine dollars, one moment please.", "Quick question, does the policy have a waiting period or anything like that?", "Nope, you can use it starting tomorrow and the payment has been processed.", "Okaay.", "We will mail the policy and cards and you will get them in seven -one zero business days.", "What if I need it before then?", "Do you have an online account with us?", "I sure do.", "Then you can logon and print out anything you need from your dashboard. Is there anything else I can help you with?", "Nope that was it.", "Okay Laurie, have a great weekend and thank you for being part of our Rivertown family.", "You too, thanks. Bye.", "Good bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [] ], "intents": [ [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_358_000", "insurance_358_001", "insurance_358_002", "insurance_358_003", "insurance_358_004", "insurance_358_005", "insurance_358_006", "insurance_358_007", "insurance_358_008", "insurance_358_009", "insurance_358_010", "insurance_358_011", "insurance_358_012", "insurance_358_013", "insurance_358_014", "insurance_358_015", "insurance_358_016", "insurance_358_017", "insurance_358_018", "insurance_358_019", "insurance_358_020", "insurance_358_021", "insurance_358_022", "insurance_358_023", "insurance_358_024", "insurance_358_025", "insurance_358_026", "insurance_358_027", "insurance_358_028", "insurance_358_029", "insurance_358_030", "insurance_358_031", "insurance_358_032", "insurance_358_033", "insurance_358_034", "insurance_358_035", "insurance_358_036", "insurance_358_037", "insurance_358_038", "insurance_358_039", "insurance_358_040", "insurance_358_041", "insurance_358_042", "insurance_358_043", "insurance_358_044", "insurance_358_045", "insurance_358_046", "insurance_358_047", "insurance_358_048", "insurance_358_049", "insurance_358_050" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to change to change security my account. I tried to change it on your website but couldn't.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Wilfred Paulson.", "Okay, Wilfred as your first name and Paulson as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's seven seven six.", "Seven seven seven six.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, seven seven seven six four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said seven seven seven six one four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is April sixteenth, nineteen eighty one.", "April sixteenth, nineteen eighty one April fifteenth, nineteen eighty one?", "It's April sixteenth, nineteen eighty one.", "Okay, just a moment please.", "Okay.", "Alright. May I should continue with the change in security question?", "Please do.", "kindly provide the answer to the new security question.", "You haven't provide the new security question yet?", "Oh! Sorry.", "It's nothing. Kindly tell me the new security question.", "What's your mother's maiden name?", "her maiden name is Mercy.", "Mercy.", "Yes.", "I'll proceed to change in security question on the system. Do you confirm change in security question?", "Yes please, you can proceed.", "Alright.", "Yep.", "Okay done. Your security question is now changed.", "thanks.", "Is there anything else I can help you with?", "well, that will be all for now.", "Thanks for your call. Do have a great a day!", "Thanks and you too. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeSecurityQuestion" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_359_000", "insurance_359_001", "insurance_359_002", "insurance_359_003", "insurance_359_004", "insurance_359_005", "insurance_359_006", "insurance_359_007", "insurance_359_008", "insurance_359_009", "insurance_359_010", "insurance_359_011", "insurance_359_012", "insurance_359_013", "insurance_359_014", "insurance_359_015", "insurance_359_016", "insurance_359_017", "insurance_359_018", "insurance_359_019", "insurance_359_020", "insurance_359_021", "insurance_359_022", "insurance_359_023", "insurance_359_024", "insurance_359_025", "insurance_359_026", "insurance_359_027", "insurance_359_028", "insurance_359_029", "insurance_359_030", "insurance_359_031", "insurance_359_032", "insurance_359_033", "insurance_359_034", "insurance_359_035", "insurance_359_036", "insurance_359_037", "insurance_359_038", "insurance_359_039", "insurance_359_040", "insurance_359_041", "insurance_359_042", "insurance_359_043", "insurance_359_044", "insurance_359_045", "insurance_359_046", "insurance_359_047", "insurance_359_048", "insurance_359_049", "insurance_359_050", "insurance_359_051", "insurance_359_052", "insurance_359_053", "insurance_359_054", "insurance_359_055", "insurance_359_056", "insurance_359_057", "insurance_359_058", "insurance_359_059", "insurance_359_060", "insurance_359_061", "insurance_359_062" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?", "Good morning. How are you?", "I'm fine sir and you?", "I'm cool.", "How may I help you sir?", "My friend told me you have an insurance package for pets.", "Yes we do sir.", "I checked your website and discovered your rates are overly pricey.", "Sure sir. Your findings are absolutely correct. We have the best rates in town.", "True that.", "Many thanks to your friend who told you about Rivertown insurance company.", "How does it work?", "We have two plan types for pet insurance sir.", "I have three dogs but one is currently down with rabies and I don't want to lose her.", "Oh! I hope she's recuperating fast enough?", "Not really. Can you tell me more about the pet insurance plan?", "Sure sir. We have the petcare basic plan and the petcare preferred plan.", "Okay. What are their differences and rates?", "Petcare Basic plan costs five hundred dollars per year while Petcare preferred plan costs one thousand dollars per year.", "Good rates I must say. So how do each of them operate?", "The Petcare Basic plan covers twenty five per cent veteniary services while the petcare preferred plan offers fifty percent of veteniary costs and also cover accident and illnesses.", "Whoa! That's amazing. So which one should I go for?", "I would advise you go for the Petcare preferred type sir. It covers a lot of expenses for your pets.", "Alright. So how do I go about it?", "I'll need to take down some of your details sir. What's your first and last name sir?", "Samuel Tyler. My phone number is Two Three One Seven Eight Nine Seven Two Two Eight.", "Can you call your phone number again sir?", "Two Three One Seven.", "Two Three One Seven.", "Eight Nine Seven.", "Eight Nine Seven.", "Two Two Eight.", "What's your date of birth sir?", "January Two, Nineteen Eighty Nine.", "What's your Social Security Number sir?", "Three One Six.", "Three One Six.", "Two Five.", "Two Five.", "Nine Zero Seven Six.", "Kindly provide the answer to your security question sir.", "Myles.", "How many dogs do you want to insure sir?", "One for now.", "What is the breed of your dog sir?", "It's a bull dog.", "What is the weight of your dog sir?", "He weighs Seventy pounds.", "I hope your dog recovers soon sir. What's his name?", "Lyon.", "Will you love to insure your remaining dogs soon?", "I'm not so sure it's going to be soon but I'll definitely insure them.", "Alright sir.", "My dogs mean everything to me.", "What's his age?", "He's twenty two months old.", "Just a minute please.", "Alright.", "I've successfully registered your pet. Is there any other thing you would love me to help you with sir?", "That will be all for now. Thanks for helping out.", "Thanks for choosing Rivertown Insurance sir. Do have a lovely day sir.", "Bye.", "Bye." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_360_000", "insurance_360_001", "insurance_360_002", "insurance_360_003", "insurance_360_004", "insurance_360_005", "insurance_360_006", "insurance_360_007", "insurance_360_008", "insurance_360_009", "insurance_360_010", "insurance_360_011", "insurance_360_012", "insurance_360_013", "insurance_360_014", "insurance_360_015", "insurance_360_016", "insurance_360_017", "insurance_360_018", "insurance_360_019", "insurance_360_020", "insurance_360_021", "insurance_360_022", "insurance_360_023", "insurance_360_024", "insurance_360_025", "insurance_360_026", "insurance_360_027", "insurance_360_028", "insurance_360_029", "insurance_360_030", "insurance_360_031", "insurance_360_032", "insurance_360_033", "insurance_360_034", "insurance_360_035", "insurance_360_036", "insurance_360_037", "insurance_360_038", "insurance_360_039", "insurance_360_040", "insurance_360_041", "insurance_360_042", "insurance_360_043", "insurance_360_044", "insurance_360_045", "insurance_360_046", "insurance_360_047", "insurance_360_048", "insurance_360_049", "insurance_360_050", "insurance_360_051", "insurance_360_052", "insurance_360_053", "insurance_360_054", "insurance_360_055", "insurance_360_056", "insurance_360_057", "insurance_360_058", "insurance_360_059", "insurance_360_060", "insurance_360_061", "insurance_360_062", "insurance_360_063", "insurance_360_064", "insurance_360_065", "insurance_360_066", "insurance_360_067", "insurance_360_068", "insurance_360_069", "insurance_360_070", "insurance_360_071", "insurance_360_072", "insurance_360_073", "insurance_360_074" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Lory Amber.", "Okay, Lory as your first name and Amber as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is one one right?", "It should be six digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's six six six one.", "Six six six one.", "one one one three.", "one one one three.", "Yep, that's right.", "Okay, six six six one one one one three, is that correct?", "Oh! Sorry, it actually ends with one one one two not one one one three. I thought I saw three.", "Okay. No worries sir. You said six six six one one one one two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is October sixth, nineteen sixy one.", "October sixth, nineteen sixy one right?", "Yep, that's right.", "Okay, just a moment please.", "mhm.", "Alright. May I know if this cancellation will be temporary or permanent?", "I want a temporary cancellation. I cannot handle the current billing of my account at the moment but will surely get back to you when I'm ready.", "Okay. Before I proceed with a temporary cancellation, may I know if you have suggestions on how we can serve you better?", "Well, I have no problem with the automatic billings, I just can't handle it at the moment. But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent.", "We're very sorry for the inconveniences. We will surely look into that.", "Please do.", "Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions.", "I'll do that.", "Okay. Please hang on while I proceed with the temporary cancellation sir.", "mhm.", "I'll proceed to cancel your billings temporarily on the system. Do you confirm cancellation?", "Yes please, you can proceed.", "Alright.", "Yep.", "Okay done. Your plan is now cancelled.", "thanks.", "Is there anything else I can help you with?", "well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.", "Yes, we do. Would you like to know the types of pet insurance plans we offer?", "Sure. Go on please. I can't wait to get Doggy insured.", "Doggy?", "Oh! That's my dog's name. Please go on.", "Okay. So we offer two types of pet insurance.", "uh-uhn.", "We have the Petcare Basic which costs five hundred dollar per year.", "Okay.", "The other one is Petcare Preferred which cost one thousand dollars per year.", "Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others.", "please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir.", "Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me.", "Duly noted sir. Thank you so much sir. Is there anything else I can help you with?", "one last thing please.", "okay.", "I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?", "Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.", "Alright. But I hope these extra charges of your won't be a burden.", "It definitely won't be a burden sir. We will make sure it's as low as possible.", "Alright.", "Yes sir. Is there anything else I can help you with?", "No, that will be all for now.", "Thank you for contacting us sir.", "Thank you too.", "Do have a great day!", "You too. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ReportBillingIssue" ], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_361_000", "insurance_361_001", "insurance_361_002", "insurance_361_003", "insurance_361_004", "insurance_361_005", "insurance_361_006", "insurance_361_007", "insurance_361_008", "insurance_361_009", "insurance_361_010", "insurance_361_011", "insurance_361_012", "insurance_361_013", "insurance_361_014", "insurance_361_015", "insurance_361_016", "insurance_361_017", "insurance_361_018", "insurance_361_019", "insurance_361_020", "insurance_361_021", "insurance_361_022", "insurance_361_023", "insurance_361_024", "insurance_361_025", "insurance_361_026", "insurance_361_027", "insurance_361_028", "insurance_361_029", "insurance_361_030", "insurance_361_031", "insurance_361_032", "insurance_361_033", "insurance_361_034", "insurance_361_035", "insurance_361_036", "insurance_361_037", "insurance_361_038", "insurance_361_039", "insurance_361_040", "insurance_361_041", "insurance_361_042", "insurance_361_043", "insurance_361_044", "insurance_361_045", "insurance_361_046", "insurance_361_047", "insurance_361_048", "insurance_361_049", "insurance_361_050", "insurance_361_051", "insurance_361_052", "insurance_361_053", "insurance_361_054", "insurance_361_055", "insurance_361_056", "insurance_361_057", "insurance_361_058", "insurance_361_059", "insurance_361_060", "insurance_361_061", "insurance_361_062" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown customer service my name is Florence how many I help you?", "My name is Kelvin.", "Okay mister Kelvin how may I help you Sir?", "I will like to create an account with your company.", "Okay sir mister kelvin if I hear you well Sir you said you will like to create an account with us.", "Yes. So what are the things I will need?", "Okay Sir. A phone number and an Email and also your your card details if you want to link it with your account from start.", "Okay. I have everything available but I don't want to link my card details with it for now.", "Okay sir. Please spare a minute to open a tab for you sir.", "Okay no problem. # mister Florence how is your day going?", "Fine sir. Can we start now sir?", "#Hm yes.", "Okay sir please can you tell me the name you want to use for your account?", "Jose Kelvin.", "Okay sir. Please can you give a number you want to link with your account?", "#Hm Six zero one two hundred three seven six four.", "Six zero one two hundred three seven six four is that it sir.", "Yes it is.", "Okay sir. I am still with you sir.", "Okay mister Florence.", "Okay sir. Can you please provide a valid Email for your account sir?", "Josekelvin at gmail dot com.", "Okay Josekelvin at gmail dot com.", "Yes.", "Please sir is there accent on the e ending Jose?", "Sorry what is accent?", "Like a mark at the head of the Letter E sir.", "Not at all.", "Can you please produce Your address sir.", "#Em Seven one eight Reppert Coal Road Jackson.", "Okay Sir. A three digit code will be sent to the number you drop now please provide the number Sir.", "#Um no message for now.", "Okay sir it will be sent anytime.", "A message has been sent just now.", "Okay sir. Can you please produce the three digit code Sir?", "#Um Nine four eight.", "Nine four eight.", "Yes.", "Okay sir. Should I still omit the card details for now?", "#Hm yes.", "Okay sir. Can you please give a username for your account?", "Kelv two six six.", "Kelv two six six sir?", "Yes.", "Okay. Can you please suggest a password sir?", "Jose at sixty six.", "Okay sir.", "Will that be all.", "#Er the last thing is your birthday sir I forget to feel it then so I will have to do it now sorry about that. Can you please tell me your birthday sir?", "Okay. January ten nineteen seventy three.", "Okay sir. Is it January ten nineteen seventy three sir?", "Yes it is.", "Okay sir. Your account details will be sent to the Email you provide earlier sir.", "No problem.", "Will you like to know more about our service Sir?", "#Hm don't worry I am familiar with them. It is okay here for now.", "Okay sir. if you have any other issue please contact us sir.", "Okay no problem.", "Thanks sir. Have a nice day mister Kelvin.", "And you to mister Florence.", "Please sir a message will be sent after this call for rating please kindly drop your ratings sir.", "Okay no problem. Bye.", "Bye Sir." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_362_000", "insurance_362_001", "insurance_362_002", "insurance_362_003", "insurance_362_004", "insurance_362_005", "insurance_362_006", "insurance_362_007", "insurance_362_008", "insurance_362_009", "insurance_362_010", "insurance_362_011", "insurance_362_012", "insurance_362_013", "insurance_362_014", "insurance_362_015", "insurance_362_016", "insurance_362_017", "insurance_362_018", "insurance_362_019", "insurance_362_020", "insurance_362_021", "insurance_362_022", "insurance_362_023", "insurance_362_024", "insurance_362_025", "insurance_362_026", "insurance_362_027", "insurance_362_028", "insurance_362_029", "insurance_362_030", "insurance_362_031", "insurance_362_032", "insurance_362_033", "insurance_362_034", "insurance_362_035", "insurance_362_036", "insurance_362_037", "insurance_362_038", "insurance_362_039", "insurance_362_040", "insurance_362_041", "insurance_362_042", "insurance_362_043", "insurance_362_044", "insurance_362_045", "insurance_362_046", "insurance_362_047", "insurance_362_048", "insurance_362_049", "insurance_362_050" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning thank you for calling Rivertown customer service my name is Gloria how may I help you?", "Good morning my name is Edward.", "Okay my Edward how may I help you?", "I relocate from my previous residence and will like to change my address to a new one.", "If I get you right, you said you relocate and will like to change your address?", "Exactly.", "Okay. Kindly stay on as I ask you some questions.", "No problem.", "Please can I have your account number?", "#Er kindly wait while I check that.", "Okay sir. Take your time.", "#Uh here it is.", "Okay.", "Eight Five.", "Eight five.", "Six seven seven.", "Six seven seven.", "One six two.", "One six two.", "That all.", "Please confirm if the number I will call is well taken.", "Okay.", "Eight five six seven seven one six two.", "#Uh Yes.", "Okay. Can you please tell me your Mother's maiden name?", "Newman.", "Okay. A minute please.", "Okay.", "Can I have your Email?", "#Um Edward one four at gmail dot com.", "Your birthday?", "#Uh, it is not my birthday today.", "(Laughter) I am asking for your date of birth to verify your identity.", "(Laughter) thought your are asking me how my birthday will goes.", "No problem sir.", "My birthday is September three nineteen seventy three.", "Okay.", "Can i have your Previous address and the new address?", "#Er previous address is nine four nine Glendale AvenuePomona. and the new address is four six zero zero Snowbird Lane Fairbury.", "Okay.", "Okay.Your address has been changed successfully.", "#Ah thanks a lot.", "You are welcome Sir. Is that all you want me to do sir?", "Yes that is it?", "Okay. A message will pop up after the call for rating please do well to rate me.", "Okay no problem mister ", "Gloria.", "Gloria. Yes.", "Thanks you mister Edward. Have a wonderful day.", "And you to.", "Bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_363_000", "insurance_363_001", "insurance_363_002", "insurance_363_003", "insurance_363_004", "insurance_363_005", "insurance_363_006", "insurance_363_007", "insurance_363_008", "insurance_363_009", "insurance_363_010", "insurance_363_011", "insurance_363_012", "insurance_363_013", "insurance_363_014", "insurance_363_015", "insurance_363_016", "insurance_363_017", "insurance_363_018", "insurance_363_019", "insurance_363_020", "insurance_363_021", "insurance_363_022", "insurance_363_023", "insurance_363_024", "insurance_363_025", "insurance_363_026", "insurance_363_027", "insurance_363_028", "insurance_363_029", "insurance_363_030", "insurance_363_031", "insurance_363_032", "insurance_363_033", "insurance_363_034", "insurance_363_035", "insurance_363_036", "insurance_363_037", "insurance_363_038", "insurance_363_039", "insurance_363_040", "insurance_363_041", "insurance_363_042", "insurance_363_043", "insurance_363_044", "insurance_363_045", "insurance_363_046", "insurance_363_047", "insurance_363_048", "insurance_363_049", "insurance_363_050", "insurance_363_051", "insurance_363_052", "insurance_363_053", "insurance_363_054", "insurance_363_055" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, how're you doing?", "I'm fine. How may I help you?", "I will like to get the policy number of the planed I enrolled in. I tried doing that on your website but I couldn't.", "Okay, may I know your first name and your last name?", "Yes, my first name is Paul and the last Cobb.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's seven seven seven one.", "Seven seven seven one.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, seven seven seven one four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said seven seven seven one four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is Feburary tenth, nineteen fourty one.", "Feburary tenth, nineteen fourty one right?", "Yep, that's right.", "Okay, just a moment please.", "Okay.", "Alright. May I know the plan you enrolled in?", "I enroll in life insurance plan.", "Okay.", "Yes.", "Kindly wait while I generate the policy number for you sir.", "Please do.", "Alright I'll start calling the policy number now.", "Alright.", "One five two four.", "Okay.", "Zero zero four four.", "", "Nine five.", "Yep.", "Can you call it for confimation?", "One five two four.", "Yes.", "Zero zero four four.", "Yes sir. Go on.", "Nine five.", "Okay good that's the policy number.", "Thanks so much I really do appreciate.", "May I know if there is anything I will do for you again?", "No, that will be all for now.", "Thanks for your call. Do have a great day!", "Thanks and you too. Bye!" ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "GetPolicyNumber" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_364_000", "insurance_364_001", "insurance_364_002", "insurance_364_003", "insurance_364_004", "insurance_364_005", "insurance_364_006", "insurance_364_007", "insurance_364_008", "insurance_364_009", "insurance_364_010", "insurance_364_011", "insurance_364_012", "insurance_364_013", "insurance_364_014", "insurance_364_015", "insurance_364_016", "insurance_364_017", "insurance_364_018", "insurance_364_019", "insurance_364_020", "insurance_364_021", "insurance_364_022", "insurance_364_023", "insurance_364_024", "insurance_364_025", "insurance_364_026", "insurance_364_027", "insurance_364_028", "insurance_364_029", "insurance_364_030", "insurance_364_031", "insurance_364_032", "insurance_364_033", "insurance_364_034", "insurance_364_035", "insurance_364_036", "insurance_364_037", "insurance_364_038", "insurance_364_039", "insurance_364_040", "insurance_364_041", "insurance_364_042", "insurance_364_043", "insurance_364_044", "insurance_364_045", "insurance_364_046", "insurance_364_047", "insurance_364_048", "insurance_364_049", "insurance_364_050", "insurance_364_051", "insurance_364_052", "insurance_364_053", "insurance_364_054", "insurance_364_055", "insurance_364_056", "insurance_364_057", "insurance_364_058", "insurance_364_059" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon, Thanks for calling Rivertown Insurance, how may I help you?", "Good afternoon. Am I speaking with Danielson of Rivertown Insurance?", "Yes sir, You're speaking with Danielson. How may I help you sir?", "Oh! Daniel how are you?", "I'm fine sir. I guess you are mister Simon?", "Wow! You remember. Yes you are speaking with Simon Clark.", "Thanks for calling back sir. How may I be of help sir?", "I'm calling as regards my enrolment plan for Automobile insurance.", "Alright sir. I'll need to reconfirm your identity sir.", "hope it won't take long?", "No sir. Kindly provide your phone number and social security number sir.", "Two Four Zero Four Two Zero two two Six Two.", "Your Social Security Number sir.", "Two One Eight two Nine One Zero Three Seven.", "Kindly provide us with your address sir.", "Number One Zero two, Pine tree lane, Michigan.", "Identification confirmed.", "I'm still Simon you know. [Laughter].", "I just had to confirm your identity sir.", "it's absolutely necessary you do that.", "Thank you sir.", "So how do I go about the enrolment process?", "I will go over the plan types and yearly rate for you sir.", "that's so nice of you Danielson.", "We have the basic automobile plan which goes for one thouand dollars per year. It is a plan that covers the basic amenities of the car.", "Okay, Go on.", "We have the preferred automobile plan that goes for one thousand two hundred dollars and that insures the car documents, some parts of the car and also theft of the car.", "quite catchy!", "We also have the complete automobile insurance plan that covers everything about your cars. It insures your car against theft, fire accident and eveything about your car.", "whoa! I love this.", "Which would you prefer sir?", "I'm going for the complete automobile insurance plan.", "You have the option of paying yearly to us using your credit card or we link your account to us and we make a debit of two thousand dollars per year.", "#em, It's better I link it with your account. How do I go about it?", "We'll need your credit card details sir.", "Okay.", "Kindly provide your credit card number, the expiration date and the CVV.", "two Two Four Six.", "two Two Four Six.", "Four Nine One Three.", "Four Nine One Three.", "Three Three Two Three.", "Three Three Two Three.", "Four One One Four.", "Four One One Four.", "The Expiration date is Zero Four Twenty Twenty Four.", "Zero Four Twenty Twenty Four right?", "Yes, That's right.", "Your CVV sir.", "Six Four Two.", "Okay sir. You have successfully enrolled for complete automobile insurance plan.", "Do you have a website where I can access my account?", "Yes we do sir. You can access us at www dot Rivertowninsurance dot com.", "#em. Hold on for a minute, let me write it down.", "Alright sir. Is there any other thing you would love me to help you out with?", "That would be all for now.", "Thanks for choosing Rivertown insurance sir. We hope to serve you better.", "I would definitely rate your customer service. You're so patient and helpful.", "Thanks for the compliment sir. Do have a nice day sir. Bye.", "Bye!" ], "dialogue_acts": [ [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_365_000", "insurance_365_001", "insurance_365_002", "insurance_365_003", "insurance_365_004", "insurance_365_005", "insurance_365_006", "insurance_365_007", "insurance_365_008", "insurance_365_009", "insurance_365_010", "insurance_365_011", "insurance_365_012", "insurance_365_013", "insurance_365_014", "insurance_365_015", "insurance_365_016", "insurance_365_017", "insurance_365_018", "insurance_365_019", "insurance_365_020", "insurance_365_021", "insurance_365_022", "insurance_365_023", "insurance_365_024", "insurance_365_025", "insurance_365_026", "insurance_365_027", "insurance_365_028", "insurance_365_029", "insurance_365_030", "insurance_365_031", "insurance_365_032", "insurance_365_033", "insurance_365_034", "insurance_365_035", "insurance_365_036", "insurance_365_037", "insurance_365_038", "insurance_365_039", "insurance_365_040", "insurance_365_041", "insurance_365_042", "insurance_365_043", "insurance_365_044", "insurance_365_045", "insurance_365_046", "insurance_365_047", "insurance_365_048", "insurance_365_049", "insurance_365_050", "insurance_365_051", "insurance_365_052", "insurance_365_053", "insurance_365_054", "insurance_365_055", "insurance_365_056", "insurance_365_057", "insurance_365_058", "insurance_365_059", "insurance_365_060" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to Pay Bill into my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Christina Davis.", "Okay, Christina as your first name and Davis as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth ma.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's six six six one.", "Six six six one.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, six six six one four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said six six six one four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is July seven, nineteen eighty six.", "July seven, nineteen eighty six.", "Yep, that's right.", "Okay, just a moment please.", "", "Alright. May I know the bill period?", "That's one month ago.", "Okay. You'll need to provide your credit card details for the payment.", "Well, I have no problem with that.", "Please proceed with the card number.", "Four five three two.", "Four five three two.", "Two eight seven zero.", "Two eight seven zero.", "Three three zero two.", "Three three zero two.", "Eight eight three zero.", "Eight eight three zero.", "Yep.", "Expiration date and the cvv.", "Expiration date is twelve, twenty twenty five.", "Twelve, twenty twenty five.", "CVV is seven seven one.", "Seven seven one.", "Yes.", "Can I go on with the payment of the bill?", "Yes please do.", "Okay a moment ma.", "Alright.", "Your bill has been paid successfully.", "Okay, thanks.", "Is there something else I can help you with?", "No, that will be all for now.", "Thanks. Do have a great day!", "Thanks. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "PayBill" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_366_000", "insurance_366_001", "insurance_366_002", "insurance_366_003", "insurance_366_004", "insurance_366_005", "insurance_366_006", "insurance_366_007", "insurance_366_008", "insurance_366_009", "insurance_366_010", "insurance_366_011", "insurance_366_012", "insurance_366_013", "insurance_366_014", "insurance_366_015", "insurance_366_016", "insurance_366_017", "insurance_366_018", "insurance_366_019", "insurance_366_020", "insurance_366_021", "insurance_366_022", "insurance_366_023", "insurance_366_024", "insurance_366_025", "insurance_366_026", "insurance_366_027", "insurance_366_028", "insurance_366_029", "insurance_366_030", "insurance_366_031", "insurance_366_032", "insurance_366_033", "insurance_366_034", "insurance_366_035", "insurance_366_036", "insurance_366_037", "insurance_366_038", "insurance_366_039", "insurance_366_040", "insurance_366_041", "insurance_366_042", "insurance_366_043", "insurance_366_044", "insurance_366_045", "insurance_366_046", "insurance_366_047", "insurance_366_048", "insurance_366_049", "insurance_366_050", "insurance_366_051", "insurance_366_052", "insurance_366_053", "insurance_366_054", "insurance_366_055", "insurance_366_056", "insurance_366_057" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to remove one of dependant in my account. I tried to do so on your website but couldn't. I guess I have to make a phone call for you to help.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Timothy Gomez.", "Okay, Timothy as your first name and Gomez as your last name?", "Yes.", "Okay, I'll also need your date of birth sir.", "My date of birth is May twenty two, nineteen fourty one.", "May twenty two, nineteen fourty one.", "yes.", "Kindly provide your phone number and social security number sir?", "Phone number two one six.", "Two one six.", "Six one seven.", "Six one seven.", "Zero seven three five.", "Zero seven three five.", "Yes.", "The SSN sir.", "What's SSN?", "Social Security Number.", "Oh! That's three zero one two four nine three three two.", "Three zero one two four nine three three two.", "Yes, that's right.", "Perfect. May I know the answer to your security question please?", "Sure. My mother's maiden name is Adkins.", "Adkins.", "Yep, that's right.", "Okay, just a moment please.", "", "Alright. Please provide me with your policy number?", "What will you need that for?", "Okay. To know the plan you enrolled in.", "Well, is it those ten digit number?", "Yes exactly.", "Two two one one.", "Two two one one.", "Three zero one two.", "Three zero one two.", "Five nine.", "Five nine.", "Yes.", "Now kindly tell me the dependant name.", "Her name is Sarah Gomez.", "Okay Sarah as the first and the last as Gomez.", "Yes.", "May I know if I can proceed with the dependant removal?", "Yes please do.", "Okay wait a moment.", "okay.", "The dependant as been removed successfully.", "Thanks.", "May I know if I can do anything else for you?", "No that's all for now.", "Alright do have a great day!", "Thanks and you too.", "Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "RemoveDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_367_000", "insurance_367_001", "insurance_367_002", "insurance_367_003", "insurance_367_004", "insurance_367_005", "insurance_367_006", "insurance_367_007", "insurance_367_008", "insurance_367_009", "insurance_367_010", "insurance_367_011", "insurance_367_012", "insurance_367_013", "insurance_367_014", "insurance_367_015", "insurance_367_016", "insurance_367_017", "insurance_367_018", "insurance_367_019", "insurance_367_020", "insurance_367_021", "insurance_367_022", "insurance_367_023", "insurance_367_024", "insurance_367_025", "insurance_367_026", "insurance_367_027", "insurance_367_028", "insurance_367_029", "insurance_367_030", "insurance_367_031", "insurance_367_032", "insurance_367_033", "insurance_367_034", "insurance_367_035", "insurance_367_036", "insurance_367_037", "insurance_367_038", "insurance_367_039", "insurance_367_040", "insurance_367_041", "insurance_367_042", "insurance_367_043", "insurance_367_044", "insurance_367_045", "insurance_367_046", "insurance_367_047", "insurance_367_048", "insurance_367_049", "insurance_367_050", "insurance_367_051", "insurance_367_052", "insurance_367_053", "insurance_367_054", "insurance_367_055", "insurance_367_056" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling River town Insurance Customer care service. How may I help you?", "Hi I would like to cancel automatic billing on my account.", "Alright. May I have your first name, last name and date of birth ma'am?", "My name is Juanita Goode. my date of birth is May Six Nineteen Ninety Five.", "Miss or mister Juanita ma'am?", "Miss Juanita.", "Can I have your Phone number ma'am?", "Eight Five Nine Two.", "Eight Five Nine Two.", "Eight Five Two.", "Eight Five Two.", "Six Seven Two.", "Six Seven Two. can I have your social security number?", "You ask too many questions. I'm beginning to get impatient.", "We're sorry Miss Juanita. We need all these details or proper identification ma'am.", "My social security number is Three Two Three Four.", "You can go on ma'am.", "Five Two Seven Eight Six.", "Gotcha! Confirmed. I need the answer to your security question ma'am.", "Grey. Oh! He was such a cute cat.", "You must have really bonded well.", "Yep!", "So what's the complain ma?", "On the first of May, I was overcharged for my health insurance plan. I laid a complaint and it was resolved.", "Oh! I'm so sorry about that ma'am.", "That's not all. I was also overcharged in the month of June.", "Whoa! I'm so sorry ma'am. Was it resolved the second time?", "Why the fuck would I be billed inappropraitely?", "I'm so sorry ma'am. It won't repeat itself.", "I tried cancelling it on the mobile app but it didn't go through so I had to call your customer care service.", "did you try refreshing the page ma'am?", "No I didn't. I will try refreshing the page next time.", "We're working on your request ma'am. Please do hold on for a minute.", "Oh! That's fine. So far it gets solved, I'm cool with waiting on the line.", "Thank you ma'am. Do you need help with any other thing?", "Yes please. I would love to add a dependent to my insurance account.", "We have successfully cancelled automatic billing on your credit card.", "Finally. Please add a dependent to my account.", "Sure thing. What relationship exists between you and the dependent ma'am?", "She's my mother.", "Her name please?", "Clarion Miller.", "What's her date of birth?", "July Six Nineteen Sixty One.", "Does she have any health challenge?", "Yes she does.", "What's the health challenge ma'am?", "She has stroke and partial amnesia.", "Oh! I'm sorry about that Miss Juanita.", "Thank you.", "Dependent successfully added. Is there any other thing you would love me to help you with?", "Nothing for now.", "Thanks for choosing Rivertown insurance. We're sorry for all the inconveniences we caused you.", "You're welcome. I think you need to upgrade your app.", "Well noted ma'am. Thank you for calling the customer care service. Have a lovely day Miss Juanita.", "Bye.", "Bye Miss Juanita." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [] ], "intents": [ [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "AddDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_368_000", "insurance_368_001", "insurance_368_002", "insurance_368_003", "insurance_368_004", "insurance_368_005", "insurance_368_006", "insurance_368_007", "insurance_368_008", "insurance_368_009", "insurance_368_010", "insurance_368_011", "insurance_368_012", "insurance_368_013", "insurance_368_014", "insurance_368_015", "insurance_368_016", "insurance_368_017", "insurance_368_018", "insurance_368_019", "insurance_368_020", "insurance_368_021", "insurance_368_022", "insurance_368_023", "insurance_368_024", "insurance_368_025", "insurance_368_026", "insurance_368_027", "insurance_368_028", "insurance_368_029", "insurance_368_030", "insurance_368_031", "insurance_368_032", "insurance_368_033", "insurance_368_034", "insurance_368_035", "insurance_368_036", "insurance_368_037", "insurance_368_038", "insurance_368_039", "insurance_368_040", "insurance_368_041", "insurance_368_042", "insurance_368_043", "insurance_368_044", "insurance_368_045", "insurance_368_046", "insurance_368_047", "insurance_368_048", "insurance_368_049", "insurance_368_050", "insurance_368_051", "insurance_368_052" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning, thankyou for calling Rivertown Insurance. This is Amber and to whom do I have the pleasure of speaking with today?", "Amber my name is George and I am moving and need to change my address on my account somehow.", "I can help you with that George.", "Great my account number is three one two five nine six eight seven.", "Thank you for that George, can I also have your last name and your date of birth?", "Sure, Kromko and June first nineteen eighty four.", "All right, let me pull up the account here. So George when are you moving?", "Well I was supposed to today but the rental truck fell through so sometime in the next three days I hope.", "I am sorry to hear about your delay. So I have your account up and it's the two two one Coleridge Street address we need to update, correct?", "Yeah, that's the old, well soon to be old one.", "Great, can you give me the new address, including the city and zip code?", "Three seven nine Oak Avenue Rivertown TX three five five nine three. Wait it's three five four nine three.", "Thank you. I have that address updated. What date would you like this to go into effect?", "Uh, geez I mean I am waiting to hear back from the truck place to know what day exactly. I give me a minute.", "No worries, I'll be here waiting.", "Thanks, I am just checking to see if I got an email back yet about the truck. Moving can be a lot.", "I know it can be. While we are waiting would you be interested in hearing about out bundled specials?", "Sure, just know I am a home buyer, own two cars, am married and have no pets.", "Thank you for all of that. I see that you have the life insurance on you and your wife. I just need to ask a few questions. What type of cars do you own?", "I have my two thousand nineteen Jeep Patriot and my wife has a two thousand twenty Camry.", "Okay, well a quick quote for the life, auto, and home insurance bundle. The yearly policy would be twenty three hundred for basic, forty two hundred for mid tier and whole life insurance and five thousand for top tier plus Universal Life. You could also mix it up but twenty three hundred would be the lowest.", "Hm, well ya know I'm payin like forty six now for all but I don't have all that up sell on the life. Are there discounts for paying in full or quarterly?", "There sure are discounts. If you paid the top tier in one payment it would be forty seven eighty. Quarterly payments drop it to forty nine forty.", "That seems pretty good, but I probably should check with the wife, ya know. I don't wanna get her upset.", "Okay, I can send a quote with all the options to your email and you can look it over with her and see if anything looks good to you. Then you could click and purchase or just give us a call back to get you set up. Any news on the truck rental?", "As a matter of fact yes, I am reserved for tomorrow so I guess start the new address then.", "Great. Let me set that up for you now.", "Yeah, I was just thinking, can you send the policy quote to my wife's email address?", "I sure can. Go ahead with it when you are ready.", "Uh one minute. I gotta check it real quick.", "Just go ahead with it once you have it.", "Got it! It's jamiejone at gmail dot com. Her name is Jamie.", "Okay, all set. I will send that out to her now. As for the address change you are all set. Is there anything else I can help you with today?", "Yes, I was thinking of getting a new kitten for my wife on her birthday this week. What are your pet policies?", "Well we have a basic plan for five hundred per year or a preferred of one thousand. If added to the bundle I mentioned earlier the basic would add three hundred to the total and the top tier would add just six hundred.", "What's the real difference between preffered and basic though?", "With basic the deductible is five hundred and it covers up to two thousand per year. The preffered plan has a two hundred dollor deductable and covers up to twenty six hundred per year.", "Do both cover the same stuff?", "Yes, they cover shots, well visits, emergency visits, perscription. They also offer discounts for chipping and spay or neutering.", "That sounds pretty darn good and useful.", "So since you may want to surprise your wife, I won't add this to the policy quote email. I can send the details to your email if that will work.", "Yeah, good thinking. Do you need my email?", "Is the email the same as what is on the policy, gogorcer at yahoomail dot com?", "Yep that would be it.", "Great, I will send that out now as well.", "Sounds good.", "All right, so we have the policy quote going to your wife, the pet policy quote to you, and the address is updated.", "Jees I caused you a lot of work today. ", "It was my pleasure. Is there anything else I can do for you today George?", "Nope, you covered it all and then some.", "Well it was wonderful to talk to you today and I hope the move goes smooth for you.", "Thanks. Have a good weekend.", "You too George. Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_369_000", "insurance_369_001", "insurance_369_002", "insurance_369_003", "insurance_369_004", "insurance_369_005", "insurance_369_006", "insurance_369_007", "insurance_369_008", "insurance_369_009", "insurance_369_010", "insurance_369_011", "insurance_369_012", "insurance_369_013", "insurance_369_014", "insurance_369_015", "insurance_369_016", "insurance_369_017", "insurance_369_018", "insurance_369_019", "insurance_369_020", "insurance_369_021", "insurance_369_022", "insurance_369_023", "insurance_369_024", "insurance_369_025", "insurance_369_026", "insurance_369_027", "insurance_369_028", "insurance_369_029", "insurance_369_030", "insurance_369_031", "insurance_369_032", "insurance_369_033", "insurance_369_034", "insurance_369_035", "insurance_369_036", "insurance_369_037", "insurance_369_038", "insurance_369_039", "insurance_369_040", "insurance_369_041", "insurance_369_042", "insurance_369_043", "insurance_369_044", "insurance_369_045", "insurance_369_046", "insurance_369_047", "insurance_369_048", "insurance_369_049", "insurance_369_050", "insurance_369_051", "insurance_369_052", "insurance_369_053", "insurance_369_054", "insurance_369_055", "insurance_369_056", "insurance_369_057", "insurance_369_058", "insurance_369_059", "insurance_369_060", "insurance_369_061" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to make bill payment of my account. I tried to do it on your website but couldn't. I guess I have to make a phone call to do it.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Martinez Redox.", "Okay, Martinez as your first name and Redox as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth ma.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's nine nine nine nine.", "Nine nine nine nine.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, nine nine nine nine four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said nine nine nine nine four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is March sixth, nineteen eighty one.", "March sixth, nineteen eighty one right?", "Yep, that's right.", "Okay, just a moment please.", "mhm.", "Alright. May I know the bill period?", "One month ago.", "Okay. Please provide me your bank details.", "Okay account number.", "Please go on.", "Seven two nine nine.", "Seven two nine nine.", "Nine nine five seven.", "Nine nine five seven.", "Five four.", "Okay Five four.", "Yes.", "Bank account type?", "It's a checking account.", "Checking account.", "Yes.", "Bank routing number please ma?", "Two two zero seven five four nine six two.", "Two two zero seven five four nine six two.", "Yes.", "Wait a moment while I do that.", "Okay.", "Can I proceed with the payment?", "Please go on.", "You have successfully paid the bill ma.", "Thanks.", "Is there's anything else I can do for you?", "No, that will be all for now.", "Okay, thanks. And do have a great day!", "Thanks and you too!", "Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "PayBill" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_370_000", "insurance_370_001", "insurance_370_002", "insurance_370_003", "insurance_370_004", "insurance_370_005", "insurance_370_006", "insurance_370_007", "insurance_370_008", "insurance_370_009", "insurance_370_010", "insurance_370_011", "insurance_370_012", "insurance_370_013", "insurance_370_014", "insurance_370_015", "insurance_370_016", "insurance_370_017", "insurance_370_018", "insurance_370_019", "insurance_370_020", "insurance_370_021", "insurance_370_022", "insurance_370_023", "insurance_370_024", "insurance_370_025", "insurance_370_026", "insurance_370_027", "insurance_370_028", "insurance_370_029", "insurance_370_030", "insurance_370_031", "insurance_370_032", "insurance_370_033", "insurance_370_034", "insurance_370_035", "insurance_370_036", "insurance_370_037", "insurance_370_038", "insurance_370_039", "insurance_370_040", "insurance_370_041", "insurance_370_042", "insurance_370_043", "insurance_370_044", "insurance_370_045", "insurance_370_046", "insurance_370_047", "insurance_370_048", "insurance_370_049", "insurance_370_050", "insurance_370_051", "insurance_370_052", "insurance_370_053", "insurance_370_054", "insurance_370_055", "insurance_370_056", "insurance_370_057", "insurance_370_058", "insurance_370_059", "insurance_370_060", "insurance_370_061", "insurance_370_062", "insurance_370_063", "insurance_370_064", "insurance_370_065", "insurance_370_066", "insurance_370_067", "insurance_370_068", "insurance_370_069", "insurance_370_070", "insurance_370_071", "insurance_370_072", "insurance_370_073", "insurance_370_074", "insurance_370_075", "insurance_370_076", "insurance_370_077", "insurance_370_078", "insurance_370_079", "insurance_370_080", "insurance_370_081", "insurance_370_082", "insurance_370_083", "insurance_370_084", "insurance_370_085", "insurance_370_086", "insurance_370_087", "insurance_370_088", "insurance_370_089", "insurance_370_090", "insurance_370_091", "insurance_370_092", "insurance_370_093", "insurance_370_094", "insurance_370_095", "insurance_370_096", "insurance_370_097", "insurance_370_098", "insurance_370_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.", "Okay. I can help you with that.", "Oh! Alright.", "May I have your first name please?", "My name is Anderson Michael.", "Oh! Okay.Anderson as your first name and Michael as your last name. Is that correct?", "Yes, that's right.", "Alright, hold on while I input that into the system.", "Sure.", "Kindly provide your phone number please.", "My phone number is Five three one.", "Five three one.", "Four five Two.", "Four five Two.", "Two three five four.", "Two three five four.", "Yep, that's right.", "Okay. Five three one Four five Two Two three five four. Is that correct?", "Yes, that's correct.", "May I have your social security number please?", "Well, just a moment please.", "Sure, take your time.", "got it. My social security number is Six nine Two.", "Six nine Two.", "Five two nine.", "Five two nine.", "Zero three Five.", "Zero three Five.", "Yep, that right.", "Okay.Six nine Two Five two nine Zero three Five. Is that correct?", "Did you just say Zero three Five as the last three numbers? Was that what i said?", "Yes sir. Those were the last three numbers you mentioned.", "sorry about that. It's actually Zero three three not Zero three five.", "Oh! Okay. The last three numbers are Zero three three right?", "Yes, that's right.", "Alright. I'm going to read the number to you once again. Please listen carefully sir.", "Please go on.", "Six nine Two Five two nine Zero three three Is that correct?", "Yes, that correct.", "Okay. Now you'll need to give an answer your security question.", "Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?", "We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart.", "My best interest? Are you insinuating that I might not be the owner of the account I claim to own?", "Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us.", "Well, just go on.", "Alright sir. Please proceed by giving an answer to your security question.", "My security question is my mother's maiden name.", "Okay sir. Please what's the answer to that?", "My mother's maiden name is kelly.", "Please hold on while I confirm your answer.", "Sure.", "Perfect. That's correct sir.", "Of course it is.", "In order to proceed with the change of your address, I'll need to confirm your old address sir.", "no problem.", "May I know your old address?", "Sure, my old address is two sixty Grand Avenue, San marcos, California.", "two sixty Grand Avenue, San marcos, California. Is that correct?", "Yes, that's right.", "Please hold on while I verify this.", "Alright.", "Your old address is confirmed.", "Okay.", "Kindly provide your new address.", "My new address is five twenty concord Avenue, San Diego, California.", "five twenty concord Avenue, San Diego, California. Is that correct?", "it's actually three twenty not five twenty. Please change that.", "Alright. three twenty concord Avenue, San Diego, California, Is that correct?", "Yep, that's correct. I definitely need to remember that. The numbers can be so confusing.", "No worries sir. I'm sure you'll get used to it.", "Yes, I will. Please what else do you need?", "just a moment please.", "", "Okay. Done. Your address has been updated sir.", "Okay. So how long does it take before the update reflects?", "It's effective immediately sir.", "Oh! That's great.", "Is there anything else I can help you with?", "Well, I'd like to know if I can change my address on the website.", "Sure, you can.", "Please how do I do that?", "It's very easy. After logging in, you look for the profile icon.", "O-okay. I'll click on the profile icon?", "Yes, that's right.", "Please go on.", "After clicking on that, you then click on the personal information which is directly below security icon.", "Okay. I'll click on personal information icon. Got it. What next?", "Then you'll see the change address icon.", "Change address icon. Is that correct?", "Yes, it is. Then you can just go ahead and input your new address and that will be all.", "Okay. I think I've got that.", "Alright sir. Is there anything else I can help you with?", "Well, I don't think there is.", "Okay. Thank you for contacting us.", "Thank you too. I'm really pleased with you even though your verification questions almost made me angry.", "We are so sorry about that sir.", "it's okay. I know it's protocol.", "Thanks for understanding. Have a nice day!", "Thank you. You too!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_371_000", "insurance_371_001", "insurance_371_002", "insurance_371_003", "insurance_371_004", "insurance_371_005", "insurance_371_006", "insurance_371_007", "insurance_371_008", "insurance_371_009", "insurance_371_010", "insurance_371_011", "insurance_371_012", "insurance_371_013", "insurance_371_014", "insurance_371_015", "insurance_371_016", "insurance_371_017", "insurance_371_018", "insurance_371_019", "insurance_371_020", "insurance_371_021", "insurance_371_022", "insurance_371_023", "insurance_371_024", "insurance_371_025", "insurance_371_026", "insurance_371_027", "insurance_371_028", "insurance_371_029", "insurance_371_030", "insurance_371_031", "insurance_371_032", "insurance_371_033", "insurance_371_034", "insurance_371_035", "insurance_371_036", "insurance_371_037", "insurance_371_038", "insurance_371_039", "insurance_371_040", "insurance_371_041", "insurance_371_042", "insurance_371_043", "insurance_371_044", "insurance_371_045", "insurance_371_046", "insurance_371_047", "insurance_371_048", "insurance_371_049", "insurance_371_050", "insurance_371_051", "insurance_371_052", "insurance_371_053", "insurance_371_054", "insurance_371_055", "insurance_371_056", "insurance_371_057", "insurance_371_058", "insurance_371_059", "insurance_371_060", "insurance_371_061", "insurance_371_062", "insurance_371_063", "insurance_371_064", "insurance_371_065", "insurance_371_066", "insurance_371_067", "insurance_371_068", "insurance_371_069", "insurance_371_070", "insurance_371_071", "insurance_371_072", "insurance_371_073", "insurance_371_074" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How can I help you?", "Hi, I would like to create an account.", "That's great.To create an account, I need some information about you.", "Okay, sure.", "May I have your first name and last name Sir?", "My name is Timothy Jackson.", "Thank you sir.", "Yeah.", "Can I have your phone number?", "Okay, four zero one.", "four zero one.", "four six zero.", "four six zero.", "eighty nine two nine.", "eighty nine two nine.", "Yep that's it.", "Okay, four zero one four six zero eighty nine two nine, is that correct?", "Yes, that's right.", "Next we need your mother's maiden name.", "her maiden name is Brewton.", "Alright.", "Yep.", "What's your best friend's name?", "His name is Donald Collins.", "Donald Collins?", "Yes, that's correct.", "What's your birthdate?", "My date of birth is October ninth, nineteen fifty six.", "October ninth, nineteen fifty six. Gotcha, just a moment please.", "Okay.", "What's your street address?", "four eight nine Simpson street.", "Alright.", "That's right.", "What state are you from?", "That's Martinsville.", "Oh okay, just a second.", "Alright.", "What's your city.", "Illinois.", "Thank you sir.", "Sure.", "Now may I have your zip code.", "zip code?", "Yes.", "one nine five two six.", "Did you say that's one nine five two two six or one nine five two six?", "It's one nine five two six.", "Okay sir, next we need your social security number.", "I think I can't fully remember but just a second please.", "Sure, take your time.", "Oh I got it now.", "Okay, can you read the numbers to me?", "four zero nine.", "four zero nine.", "fifty two.", "fifty two.", "two zero two zero.", "two zero two zero.", "Yeah, that's right.", "Thank you for the info, sir.", "Yeah.", "Please hang on sir. I will proceed to create your account.", "Yeah, sure.", "Okay done. Congratulations, your account is successfully created.", "Thank you.", "Is there anything else I can help you with?", "Thanks! I think that's it?", "Alright sir.", "Thanks for your help.", "You are welcome.", "Thank you sir, have you good day.", "Thanks, and you too.", "Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_372_000", "insurance_372_001", "insurance_372_002", "insurance_372_003", "insurance_372_004", "insurance_372_005", "insurance_372_006", "insurance_372_007", "insurance_372_008", "insurance_372_009", "insurance_372_010", "insurance_372_011", "insurance_372_012", "insurance_372_013", "insurance_372_014", "insurance_372_015", "insurance_372_016", "insurance_372_017", "insurance_372_018", "insurance_372_019", "insurance_372_020", "insurance_372_021", "insurance_372_022", "insurance_372_023", "insurance_372_024", "insurance_372_025", "insurance_372_026", "insurance_372_027", "insurance_372_028", "insurance_372_029", "insurance_372_030", "insurance_372_031", "insurance_372_032", "insurance_372_033", "insurance_372_034", "insurance_372_035", "insurance_372_036", "insurance_372_037", "insurance_372_038", "insurance_372_039", "insurance_372_040", "insurance_372_041", "insurance_372_042", "insurance_372_043", "insurance_372_044", "insurance_372_045", "insurance_372_046", "insurance_372_047", "insurance_372_048", "insurance_372_049", "insurance_372_050", "insurance_372_051" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to enroll in an insurance plan.", "Okay, which of our plans would you like to enroll in?", "can you tell me about your insurance plans?", "Automobile plan, condo plan.", "Did you say condo plan?", "Yes, condo plan.", "Okay, you can proceed.", "Homeowner, life, pet and renters plan. Which would you like to enroll in?", "Life insurance.", "Okay, so first you'll need to create an account.", "Okay.", "I'll need your first name and last name.", "Lennon Bey.", "Okay, Lennon as the first name and Bey as last name?", "Yes.", "Please provide your phone number.", "Six four four nine seven seven one nine two four.", "Okay, for your security question, would you prefer your mother's maiden name, the name of your high school or the name of your first pet.", "I'd prefer the name of my first pet and he was Crux.", "What's your date of birth?", "August twenty-four, four thousand.", "Your street address please.", "One four four seven Tipple Road Philadelphia, Pennsylvania.", "Okay, so your state is Pennsylvania.", "Yes.", "And your city is?", "Philadelphia.", "What's your zip code please?", "Three three one zero one.", "You'll need to provide your social security number.", "Six one four four seven three three seven eight.", "We're done with the account creation. You say you want life insurance is that correct?", "Yes.", "We have the Term Life Insurance which is three hundred dollars yearly, the Whole Life Insurance which is one thousand eight hundred dollars per year and the Universal Life Insurance one thousand four hundred dollars per year. Which would you like to enroll in?", "The whole life insurance plan.", "That is one thousand eight hundred dollars per year.", "Yes, how do I make payment?", "I'll need your credit card number, the expiration date and the credit card CVV.", "My credit card number is six seven nine seven four six six eight seven two two three one one zero four.", "You said your credit card number is six seven nine seven four six six eight seven two two three one one zero four is that correct?", "Yes.", "The expiration date please.", "July four zero four three.", "Okay. Provide your CVV and proceed to make payment.", "Nine four two. Payment made.", "Kindly hold on while I confirm your payment. Your payment has been made successfully.", "Okay.", "Is there anything else I can help you with?", "No, that will be all for now.", "Thank you so much, do have a great day.", "Thanks you too. Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_373_000", "insurance_373_001", "insurance_373_002", "insurance_373_003", "insurance_373_004", "insurance_373_005", "insurance_373_006", "insurance_373_007", "insurance_373_008", "insurance_373_009", "insurance_373_010", "insurance_373_011", "insurance_373_012", "insurance_373_013", "insurance_373_014", "insurance_373_015", "insurance_373_016", "insurance_373_017", "insurance_373_018", "insurance_373_019", "insurance_373_020", "insurance_373_021", "insurance_373_022", "insurance_373_023", "insurance_373_024", "insurance_373_025", "insurance_373_026", "insurance_373_027", "insurance_373_028", "insurance_373_029", "insurance_373_030", "insurance_373_031", "insurance_373_032", "insurance_373_033", "insurance_373_034", "insurance_373_035", "insurance_373_036", "insurance_373_037", "insurance_373_038", "insurance_373_039", "insurance_373_040", "insurance_373_041", "insurance_373_042", "insurance_373_043", "insurance_373_044", "insurance_373_045", "insurance_373_046", "insurance_373_047", "insurance_373_048", "insurance_373_049", "insurance_373_050", "insurance_373_051", "insurance_373_052", "insurance_373_053", "insurance_373_054", "insurance_373_055" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, how's your day going?", "Fine, how's yours too and what can I do for you?", "Fine, I want to get auto quote.", "Okay, can you provide me your name?", "my name is Isreal Henderson.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's four four zero one.", "Four four zero one.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, four four zero one four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said four four zero one four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is August third, nineteen ninety.", "August third, nineteen ninety right?", "Yep, that's right.", "Okay, just a moment please.", "", "Alright. May I know the auto type?", "it's a toyota car.", "Okay. Can you prescribe the auto model?", "ES Seven hundred.", "Okay, what is the year of the automobile?", "Twenty twenty brand.", "Alright. Please provide me the mileage of the automobile?", "I'll do that, let me confirm it.", "Alright sir, take your time.", "it's just about two months.", "Okay which of the pet plan did you want to go for?", "Yes please, Petcare Auto is what I go for.", "Alright. Hope the price as one thousand five hundred dollars?", "Yes I do.", "Please you have choose either phone or email for the slot method.", "Yes please I will go for email.", "Okay. Wait a moment it's process.", "okay.", "Kindly provide me your email sir.", "Thanks it is isrealhen at yahoo dot com.", "Okay confirm. The link to get the auto quote is successfully sent to your mail sir.", "Thanks.", "may I know if there is anything more I can do for you?", "No that will be all for now.", "Thanks for your call. Do have a great day!", "Alright thanks. Bye!" ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_374_000", "insurance_374_001", "insurance_374_002", "insurance_374_003", "insurance_374_004", "insurance_374_005", "insurance_374_006", "insurance_374_007", "insurance_374_008", "insurance_374_009", "insurance_374_010", "insurance_374_011", "insurance_374_012", "insurance_374_013", "insurance_374_014", "insurance_374_015", "insurance_374_016", "insurance_374_017", "insurance_374_018", "insurance_374_019", "insurance_374_020", "insurance_374_021", "insurance_374_022", "insurance_374_023", "insurance_374_024", "insurance_374_025", "insurance_374_026", "insurance_374_027", "insurance_374_028", "insurance_374_029", "insurance_374_030", "insurance_374_031", "insurance_374_032", "insurance_374_033", "insurance_374_034", "insurance_374_035", "insurance_374_036", "insurance_374_037", "insurance_374_038", "insurance_374_039", "insurance_374_040", "insurance_374_041", "insurance_374_042", "insurance_374_043", "insurance_374_044", "insurance_374_045", "insurance_374_046", "insurance_374_047", "insurance_374_048", "insurance_374_049", "insurance_374_050", "insurance_374_051", "insurance_374_052" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hey I would like to my home address.", "Okay ma'am. I can help you with that.", "That's good.", "Before I proceed, we have to verify your identity.", "Sure, no problem.", "May I have your first name and last name ma'am?", "My is Jessica Barber.", "Thanks you ma'am. May I have your birthdate.", "#Um, my birthdate is July fifth, nineteen fifty five.", "July fifth, nineteen fifty five. Good, just a moment.", "", "Next I need your customer identity number.", "Customer identity number?", "Yes, you can find this number on your account page in our website.", "#Uh okay, give me a moment.Let me look for it.", "Sure, take your time.", "Customer number, eight digit long?", "Yes exactly, could you read that number to me?", "Yeah, it's three three six.", "Three three six.", "Five zero seven.", "Five zero seven.", "Forty-five.", "Forty-five.", "Yep, that's it.", "Okay, three three six five zero seven forty five, is that correct?", "Yes, that's right.", "Good. Ma'am when did the address changes occurred or will occur?", "Well, it occurred last month.", "Oh, okay ma'am.", "Yeah.", "Can you provide the old and new address ma'am.", "#Uh okay.", "What's your old address?", "Four eight five Penn street, St Louis.", "Okay ma'am, and now your new address?", "It's now nine seven eight Ingram road, Burlington.", "Nine seven eight Ingram road, Burlington, right?", "Yes, that's correct.", "Alright, before I proceed to change your address, may I know the reason for the change.", "#Um, nothing much really. It been a decade has been living in Penn street, so I think I need a change of environment.", "Hmmm. that's cool.", "Yeah.", "Thanks you for your the info, ma'am. Since the new address is provided, do you confirm the change?", "Yes, I confirm to change it.", "Alright, please hang on ma'am, I will proceed to change your address in the system.", "Yeah, sure.", "Okay done.Your address has been changed.Is there anything else I can help you with?", "Thanks! that's it. Thanks for your help!", "Thank you so much ma'am. Have a nice day.", "Yeah, Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_375_000", "insurance_375_001", "insurance_375_002", "insurance_375_003", "insurance_375_004", "insurance_375_005", "insurance_375_006", "insurance_375_007", "insurance_375_008", "insurance_375_009", "insurance_375_010", "insurance_375_011", "insurance_375_012", "insurance_375_013", "insurance_375_014", "insurance_375_015", "insurance_375_016", "insurance_375_017", "insurance_375_018", "insurance_375_019", "insurance_375_020", "insurance_375_021", "insurance_375_022", "insurance_375_023", "insurance_375_024", "insurance_375_025", "insurance_375_026", "insurance_375_027", "insurance_375_028", "insurance_375_029", "insurance_375_030", "insurance_375_031", "insurance_375_032", "insurance_375_033", "insurance_375_034", "insurance_375_035", "insurance_375_036", "insurance_375_037", "insurance_375_038", "insurance_375_039", "insurance_375_040", "insurance_375_041", "insurance_375_042", "insurance_375_043", "insurance_375_044", "insurance_375_045", "insurance_375_046", "insurance_375_047", "insurance_375_048", "insurance_375_049", "insurance_375_050", "insurance_375_051", "insurance_375_052", "insurance_375_053", "insurance_375_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hi, thank you for calling Riverton insurance. How may I be of help?", "Hello, Good morning.", "Good morning sir.", "How are you doing today?", "I'm very fine thank you. And you?", "I'm good.", "Sir, please how may I be of help?", "#Errmm, I'm relocating.", "Alright mm, so how can I help sir?", "Okay, so yeah, I'd like to change the address on my account.", "Alright sir. When will the address change take place?", "It should be next week, rmm yeah, it's next week.", "Okay sir. I can help you with that.", "But please is there any other way I can do that without calling the help line?", "Yes sir, you can do it on our website.", "#Ohhh, alright, noted.", "Sir, I'll need your full name please.", "Alright. My name is Gregory Mercer.", "Okay mm, Is it spelt as m.e.r.s.e.r?", "#Ermm, nope, it is m.e.r.c.e.r.", "Got that. Gregory Mercer, right?", "Yes please.", "Alright sir. What's your date of birth please?", "Sixteen of February.", "Sixteen of February.", "Ninenteen sixty six.", "Nineteen sixty six.", "Yes please.", "Gotcha. Your phone number sir.", "seven three seven seven seven three six five one six. Did you get that?", "Yes, I did. Give me a minute please mm.", "Alright. I'm relocating with my family.", "Okay. So sir, please can you provide your social security number?", "Why?", "Apologies sir, we need your social security number to change your address?", "#Uhmm, okay. It is seven one three seven seven six three seven seven.", "Alright sir. What's the name of your first pet?", "Snow.", "Okay sir. Lastly, please can you provide your old and new address sir?", "Okay mm, which one first?", "Your old address first please.", "Okay. It is three three seven Lake Floyd Circle, Laurel, Maryland.", "Gotcha. Your new adress please.", "I'm relocating to Oklahoma.", "Can you please provide the full address sir?", "Okay mm, it is One seven nine one, Cody Ridge Road, Kingfisher, Oklahoma.", "Gotcha. Please mmm, hold on a minute while I update the address.", "Alright.", "#Uhmm, sir your address has been successfully changed.", "Wow, thank you so much.", "You are welcome sir. Is there anything I may help you with?", "Nope. #Ermm, that will be all for now.", "Alright sir. Have a good day.", "You too.Bye.", "Bye sir." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_376_000", "insurance_376_001", "insurance_376_002", "insurance_376_003", "insurance_376_004", "insurance_376_005", "insurance_376_006", "insurance_376_007", "insurance_376_008", "insurance_376_009", "insurance_376_010", "insurance_376_011", "insurance_376_012", "insurance_376_013", "insurance_376_014", "insurance_376_015", "insurance_376_016", "insurance_376_017", "insurance_376_018", "insurance_376_019", "insurance_376_020", "insurance_376_021", "insurance_376_022", "insurance_376_023", "insurance_376_024", "insurance_376_025", "insurance_376_026", "insurance_376_027", "insurance_376_028", "insurance_376_029", "insurance_376_030", "insurance_376_031", "insurance_376_032", "insurance_376_033", "insurance_376_034", "insurance_376_035", "insurance_376_036", "insurance_376_037", "insurance_376_038", "insurance_376_039", "insurance_376_040", "insurance_376_041", "insurance_376_042", "insurance_376_043", "insurance_376_044", "insurance_376_045", "insurance_376_046", "insurance_376_047", "insurance_376_048", "insurance_376_049", "insurance_376_050", "insurance_376_051", "insurance_376_052", "insurance_376_053", "insurance_376_054", "insurance_376_055", "insurance_376_056", "insurance_376_057", "insurance_376_058", "insurance_376_059", "insurance_376_060", "insurance_376_061", "insurance_376_062", "insurance_376_063", "insurance_376_064", "insurance_376_065" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?", "Good morning, How are you?", "I'm fine as well. How may I help you?", "I've been trying to log in with my details on the mobile app but my password is not going through. What can I do?", "You will need to reset your password ma'am.", "can you help with that?", "Yes I can ma'am. I'll need some of your details for identification ma'am.", "What details to be precise?", "What's your first name ma'am?", "Anabel.", "Is it spelt as A.N.A.B.E.L.L.E?", "No, It is spelt as A.N.A.B.E.L.", "Can I have your last name ma'am?", "Lugo.", "Anabelle Lugo right??", "Yes please.", "What's your date of birth ma'am?", "July Twentieth, Nineteen Ninety Three.", "Just a minute ma'am.", "Alright.", "What's your mobile number ma'am?", "Two Four Four.", "Two Four Four.", "Three Five Two.", "Three Five Two.", "Eight Two Two Nine.", "Kindly reconfirm your phone number ma'am. Two Four Four Three Five Two Eight Two Two Nine. Is that correct ma'am?", "Yes that's right.", "Can I have your Social Security Number ma'am?", "My Social Security Number? I'll need to get it from my notepad. Just a minute please.", "Alright ma'am.", "Two Zero Four.", "Two Zero Four.", "Zero Seven Eight.", "Zero Seven Eight.", "Two One One.", "Two One One.", "Two Zero Four Zero Seven Eight Two One One.", "Confirmed ma'am.", "Can I change my home address and also add a dependent?", "Yes ma'am. I can help you with it but let me sort this out first.", "Uh-huh.", "What's the answer to your Security Question ma'am?", "I can't remember my security question.", "I can help you change your security question. We have a range of questions you can pick from ma'am.", "whoa! Please kindly help me out with it.", "Kindly pick the question you can easily remember ma'am.", "I will write it in my notepad.", "Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name.", "My mother's maiden name is Cole.", "! My name is also Cole.", "Whoa! That's so nice.", "Your new security question is your mother's maiden name and your security answer is Cole.", "#Um, It's well noted.", "What's your email address ma'am?", "Annielugo one two five at hot mail dot com.", "A password reset link will be sent to your mail ma'am. Please kindly click on the link to reset your password.", "Thanks for the help.", "Should I go ahead with the change of address ma'am?", "I've not finalised my movement plans. I'll do that later.", "Is there any other thing you would love me to help you out with ma'am?", "That would be all for now.", "Enjoy the rest of the day ma'am.", "You too.", "Bye!", "Bye!" ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ChangeAddress", "AddDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_377_000", "insurance_377_001", "insurance_377_002", "insurance_377_003", "insurance_377_004", "insurance_377_005", "insurance_377_006", "insurance_377_007", "insurance_377_008", "insurance_377_009", "insurance_377_010", "insurance_377_011", "insurance_377_012", "insurance_377_013", "insurance_377_014", "insurance_377_015", "insurance_377_016", "insurance_377_017", "insurance_377_018", "insurance_377_019", "insurance_377_020", "insurance_377_021", "insurance_377_022", "insurance_377_023", "insurance_377_024", "insurance_377_025", "insurance_377_026", "insurance_377_027", "insurance_377_028", "insurance_377_029", "insurance_377_030", "insurance_377_031", "insurance_377_032", "insurance_377_033", "insurance_377_034", "insurance_377_035", "insurance_377_036", "insurance_377_037", "insurance_377_038", "insurance_377_039", "insurance_377_040", "insurance_377_041", "insurance_377_042", "insurance_377_043", "insurance_377_044", "insurance_377_045", "insurance_377_046", "insurance_377_047", "insurance_377_048", "insurance_377_049", "insurance_377_050", "insurance_377_051", "insurance_377_052", "insurance_377_053", "insurance_377_054", "insurance_377_055", "insurance_377_056", "insurance_377_057", "insurance_377_058", "insurance_377_059", "insurance_377_060", "insurance_377_061", "insurance_377_062", "insurance_377_063", "insurance_377_064", "insurance_377_065", "insurance_377_066", "insurance_377_067", "insurance_377_068" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning, Thanks for calling Rivertown Insurance. How may I help you?", "Good morning. How are you?", "I'm very well good and you?", "Fine as well.", "How may I help you sir?", "I recently had an accident with my car and it wasn't insured.", "Oh! I'm so sorry to hear that. Hope no life was lost?", "Just a few injuries but we are all fine now.", "That's good to know.", "How do I go about insuring my properties to avoid future loss?", "We will have to create an account for you sir.", "Can I know some of your packages?", "Sure sir. We provide insurance for pets, Rent, Automobile, Life and a host of others.", "Wow! That's nice. I've been looking for insurance company that also covers pets. Glad I found one.", "You're right on track sir. So what particular insurance plan do you want?", "Let's start with the automobile insurance.", "We have three plan types for automobile insurance consisting of basic automobile, preferred automobile and complete automobile.", "What are their rates?", "The basic automobile goes for one thousand dollars per year, preferred goes for one thousand five hundred dollars per year while the complete automobile goes for two thousand dollars per year.", "How does each of the plan types work?", "The basic automobile insurance plan covers for basic needs of the car, the preferred type insures certain part of the car while the complete automobile type covers all the needs of your car due to theft, fire outbreak, accident, scratches.", "sounds good. I think I'd love the complete automobile plan.", "Alright sir. Kindly provide some of your details to create an account for you.", "Go on.", "Let's start with your first and last name sir.", "My first name is Chris while my last name is Stewart.", "Your date of birth and phone number?", "March Sixteen, Nineteen Eighty Five.", "Just a minute sir.", "Take your time.", "Your phone number sir.", "Two Four nine Four.", "Two Four nine Four.", "Two nine Five Five.", "Two nine Five Five.", "Six Two.", "Six Two.", "Should I come again?", "Yes please.", "Two Four nine Four Two nine Five Five Six Two.", "Noted. Next is your address consisting of your street number, street name, city and state.", "Number One nine Five, Pine tree lane, Michigan.", "Please what is your zip code sir?", "Four Eight Six Four Seven.", "Four Eight Six Four Seven right?", "Yes, that's right.", "I'm going to ask you a security question that is peculiar to you alone. You can write it down for easy remembrance.", "Just a minute please. I need to write it down in my notepad.", "What is your mother's maiden name?", "Richard.", "Your Security question is your mother's maiden name and the answer is Richard.", "Noted. Any other thing?", "Yes please. I'll need your social security number.", "Two One Eight.", "Two One Eight.", "Five Nine One.", "Five Nine One.", "nine Three Seven.", "nine Three Seven.", "Are we done?", "Yes we are done creating an account for you sir. Is there any other thing you would love me to do for you sir?", "How will I go about the payment process?", "That's quite easy sir. I can help you with it.", "Actually, I have to go now. I'll give you a call tomorrow.", "Alright sir. We look forward to receiving your call.", "Thanks for helping out. What's your name so you can follow up with the enrolment process?", "Danielson sir.", "Alright. Have a nice day ahead Danielson.", "Thank you for choosing Rivertown Insurance sir. Do have a nice day sir." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_378_000", "insurance_378_001", "insurance_378_002", "insurance_378_003", "insurance_378_004", "insurance_378_005", "insurance_378_006", "insurance_378_007", "insurance_378_008", "insurance_378_009", "insurance_378_010", "insurance_378_011", "insurance_378_012", "insurance_378_013", "insurance_378_014", "insurance_378_015", "insurance_378_016", "insurance_378_017", "insurance_378_018", "insurance_378_019", "insurance_378_020", "insurance_378_021", "insurance_378_022", "insurance_378_023", "insurance_378_024", "insurance_378_025", "insurance_378_026", "insurance_378_027", "insurance_378_028", "insurance_378_029", "insurance_378_030", "insurance_378_031", "insurance_378_032", "insurance_378_033", "insurance_378_034", "insurance_378_035", "insurance_378_036", "insurance_378_037", "insurance_378_038", "insurance_378_039", "insurance_378_040", "insurance_378_041", "insurance_378_042", "insurance_378_043", "insurance_378_044", "insurance_378_045", "insurance_378_046", "insurance_378_047", "insurance_378_048", "insurance_378_049", "insurance_378_050", "insurance_378_051", "insurance_378_052", "insurance_378_053", "insurance_378_054", "insurance_378_055", "insurance_378_056" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi. I just want to check the status of my last payment. I tried checking it on the website but just couldn't figure it out.", "Alright. I can do that for you. But I'll have to ask couple of questions if you don't mind.", "Go ahead.", "May I have your first name and last name please?", "My name is Klint Pierce.", "Okay, Klint as your first name and Pierce as your last name?", "That's it.", "l'll also need you customer number.", "Where can I find that? I'm not really familiar with all these digits.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is six seven right?", "It's always eight digit long.", "yes, it is.", "Right. Call that number for me please.", "Yeah. It's five one seven seven.", "five one seven seven.", "five eight seven zero.", "five eight seven zero.", "That's it.", "Okay. Five one seven seven five eight seven zero right?", "Yeah. That's correct.", "May I have your date of birth please?", "It's twenty seventh of January, nineteen eighty five.", "You said twenty seventh of January, nineteen eighty five right?", "Sure.", "To check your payment status, I need to have your policy number. You can find this number on your account page in our website.", "okay, give me a moment. Let me look for it.", "Sure, please take your time.", "Policy number, Is it the string of number below my profile picture?", "yes exactly. Could you read that number to me?", "Sure. It's seven six zero.", "seven six zero.", "Nine seven seven.", "Nine seven seven.", "Eight five three.", "Eight five three.", "Yep thats it.", "Okay. seven six zero Nine seven seven Eight five three right?", "Yes that's correct.", "One last thing. When did you make the payment?", "that should be two days ago at around sixteen hundred hour.", "Okay, just a moment please.", "", "Thanks for being patient with us sir.", "No problem.", "I'm pleased to inform you that your payment is succesful.", "Thanks. What a relieve.", "We're very sorry for any inconveniences.", "It'alright.", "Yes sir. Is there anything else I can help you with?", "No, that will be all for now.", "Thank you for contacting us sir.", "You're welcome.", "Do have a great day.", "You too. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CheckPaymentStatus" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_379_000", "insurance_379_001", "insurance_379_002", "insurance_379_003", "insurance_379_004", "insurance_379_005", "insurance_379_006", "insurance_379_007", "insurance_379_008", "insurance_379_009", "insurance_379_010", "insurance_379_011", "insurance_379_012", "insurance_379_013", "insurance_379_014", "insurance_379_015", "insurance_379_016", "insurance_379_017", "insurance_379_018", "insurance_379_019", "insurance_379_020", "insurance_379_021", "insurance_379_022", "insurance_379_023", "insurance_379_024", "insurance_379_025", "insurance_379_026", "insurance_379_027", "insurance_379_028", "insurance_379_029", "insurance_379_030", "insurance_379_031", "insurance_379_032", "insurance_379_033", "insurance_379_034", "insurance_379_035", "insurance_379_036", "insurance_379_037", "insurance_379_038", "insurance_379_039", "insurance_379_040", "insurance_379_041", "insurance_379_042", "insurance_379_043", "insurance_379_044", "insurance_379_045", "insurance_379_046", "insurance_379_047", "insurance_379_048", "insurance_379_049", "insurance_379_050", "insurance_379_051", "insurance_379_052", "insurance_379_053", "insurance_379_054", "insurance_379_055", "insurance_379_056", "insurance_379_057", "insurance_379_058", "insurance_379_059", "insurance_379_060", "insurance_379_061", "insurance_379_062", "insurance_379_063", "insurance_379_064", "insurance_379_065", "insurance_379_066", "insurance_379_067", "insurance_379_068", "insurance_379_069", "insurance_379_070", "insurance_379_071", "insurance_379_072", "insurance_379_073" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good Morning and thank you for calling Rivertown Insurance Agency. My name is Jennifer, how may I help you?", "Um, Hi, I would like to get a quote on some life insurance.", "Okay, good I can do that for you. First I need to get some information from you.", "Okay.", "Just give me one second please while I switch over to a different program.", "Sure, no problem.", "I know this takes a little time, my computer for some reason is running a little slow, please bare with me.", "I understand mine at work does that all the time, they are suppose to make life easier right.", "Okay, there we go. So if your ready we can get the information I need and I will run some numbers for you.", "Okay. Shoot.", "Okay, first what is your full legal name?", "Mason James Littlefoot.", "M.A.S.O.N. J.A.M.E.S. L.I.T.T.L.E.F.O.O.T.?", "Yeah.", "And you're date of birth?", "ten twenty-one sixtyfive.", "I have ten twenty-one nineteen sixtyfive, correct?", "Yep.", "And your social security number?", "Uh, what do you need that for?", "We use it when we run you're identy to make sure you are who you say you are.", "Oh, okay. it's six five nine dash eight two dash one seven eight three.", "Okay I have six five nine dash eight two dash seven one eight three?", "No, the last four are one seven eight three.", "Oh, I'm sorry I miss understood you, let me correct that.", "No problem I rattled it off pretty fast, I'm sorry about that.", "Okay, I have some questions about your current income and your dependants I have to ask.", "Okay.", "What is your yearly income?", "I make, I don't know probably about sixty grand a year after taxes.", "Okay and the number of dependants you have? And what are their ages?", "Uh, well there's me and my wife and we have a daughter. My wife is fifty years old and my daughter is sixteen years old.", "Okay, two dependants. Just to let you know we offer a grow with me plan that your daughter can convert over that way she's well started on having her own life insurance policy that would be locked in at today's rates. Even if she were to become ill later in her life she would still be covered.", "Oh, that's cool, let me think about that.", "Okay, now do you own your own home or are you renting?", "Uh, we have a mortgage on it.", "Okay, do you have mortgage life insurance?", "Uh, I'm not sure I would have to ask my wife about that.", "Okay that's fine, how much is your mortgage?", "Uh, our payment or how much is the loan for?", "How much is the loan for?", "Oh, okay, it was one hundred and ten thousand dollars.", "Okay, great. Are you a smoker?", "No I quit six years ago.", "Okay, former smoker. A few more questions, I appologize that this seems to be taking so long. Do you have any medical conditions? Such as Diabetes, high blood pressure?", "Nah, I'm healthy as a horse.", "Okay well that's great! How much life insurance were you looking to get?", "Um, I don't know, I was actually hoping you could help me with that.", "Yep I can no problem. Okay, so we offer a couple diffent plans, without submitting to any medical exam, we have a two hundred and fifty thousand dollar policy. That would be enough for your wife to pay off your mortgage and have a years worth of your income to live on plus enough to cover burial cost. How does that sound?", "That sounds pretty good, but why would I have to submit to a medical exam?", "The higher the payout we ask you to submit to a medical exam so that we can prove to the underwriter that you are indeed healthy as a horse. I try to steer clients away from getting more insuance than they actually need, which is why I suggested two hundred and fifty thousand dollars. It will cover your wife and daughters needs until they get back on their feet without being a burden to you now financially.", "Oh! Well that's good, because I don't want to spend more than I have to.", "So we are looking at a monthly payment of, uh... one second my computer is acting up. There must be a storm coming in, the system gets really slow when there's bad weather out west, I appologize for this taking so long.", "I understand.", "Okay, so it looks like it would be monthly payment of eight-nine seventy-six with a down payment of one forty-eight twenty-one. How does that sound? Is that doable for you and your family?", "Um, that sounds good, but what if I wanted to get her more?", "A higher payout?", "Yeah.", "Okay, how much are you thinking?", "Well we have two car payments and she doesn't work, has never worked, so I don't want her trying to find a job at her age. So I actually need enough to carry her until she is old enough to collect my pension.", "Okay, typically pension payouts start at sixty-two years old, your wife is only fifty so you would need twelve years of income... give me one second to do some math. Ok so twelve years of income with a pay raise every year added in there, plus your mortgage payment, I'm thinking you're looking more at a million and a half in life insurance?", "Million and a half? Yeah that sounds about right. Lets go there.", "Okay, as I said earlier you will have to submit to a medical exam, and if you fail that medical exam for any reason, we won't even be able to offer you the insurance that you get with no medical exam. I just want you to know that up front. So if the underwriter determines you are high risk for anything we won't be able to insure you.", "Okay, I understand.", "So a million dollars worth of life insurance is going to cost you... three hundred and twenty-two dollars a month and it will have a five hundred and sixty-two dollar down payment.", "Ouch!", "Yeah, it's high, however it's also a high payout. And your wife wouldn't need to work. It's up to you, I mean if your wife paid off the mortgage on your house, she would be able to work a small job to cover the utilities.", "Yeah she would, and my daughter leaves for college in two years so she would be home alone and that would get boring I suppose.", "Yes.", "Okay well let me think about it and talk it over with her and see what she thinks. I don't plan on dying right away anyhow so I think we got some time.", "That's fine, this quote is good for thirty days. And if you give me your phone number I will touch base with you in about a week to see what you and your wife decided.", "Okay sure, it's uh, seven one four five five five eight two nine three.", "Great, it's been nice talking with you mister Littlefoot, I will give you a call back in a few days to see what you and your wife have decided if I don't hear from you sooner.", "Okay, thanks." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_380_000", "insurance_380_001", "insurance_380_002", "insurance_380_003", "insurance_380_004", "insurance_380_005", "insurance_380_006", "insurance_380_007", "insurance_380_008", "insurance_380_009", "insurance_380_010", "insurance_380_011", "insurance_380_012", "insurance_380_013", "insurance_380_014", "insurance_380_015", "insurance_380_016", "insurance_380_017", "insurance_380_018", "insurance_380_019", "insurance_380_020", "insurance_380_021", "insurance_380_022", "insurance_380_023", "insurance_380_024", "insurance_380_025", "insurance_380_026", "insurance_380_027", "insurance_380_028", "insurance_380_029", "insurance_380_030", "insurance_380_031", "insurance_380_032", "insurance_380_033", "insurance_380_034", "insurance_380_035", "insurance_380_036", "insurance_380_037", "insurance_380_038", "insurance_380_039", "insurance_380_040", "insurance_380_041", "insurance_380_042", "insurance_380_043", "insurance_380_044", "insurance_380_045", "insurance_380_046", "insurance_380_047", "insurance_380_048", "insurance_380_049", "insurance_380_050", "insurance_380_051", "insurance_380_052", "insurance_380_053", "insurance_380_054", "insurance_380_055", "insurance_380_056" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I need to reset the password to my account. I tried changing it on your website but I couldn't.", "Okay. I can do that for you. May I have your name please?", "My name is Samuel Smart.", "Okay, Samuel is your first name and Smart is your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's four four six one.", "four four six one.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, six six six one four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said six six six one four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is October sixth, nineteen eighty one.", "October sixth, nineteen eighty one right?", "Yep, that's right.", "Okay, just a moment please.", "", "May I have your phone number?", "One two three four.", "One two three four.", "Nine eight eight six seven.", "Nine eight eight six seven.", "Yes.", "You said one two three four nine eight eight six seven.", "Yes exactly.", "Okay. Please can you kindly provide me the security number sir?", "That should be zero zero five zero.", "Zero zero five zero.", "Yes.", "Alright.", "Yep.", "Kindly tell me your security question.", "That is my childhood nickkname, which is Smart.", "S. m. a. r. t. right?", "Exactly.", "I just sent a link to your email with which you can change your password.", "Thanks.", "Yes sir. Is there anything else I can help you with?", "No, that will be all for now.", "Thank you for contacting Riverton Insurance.", "Thanks for your help.", "Do have a great day!", "You too. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_381_000", "insurance_381_001", "insurance_381_002", "insurance_381_003", "insurance_381_004", "insurance_381_005", "insurance_381_006", "insurance_381_007", "insurance_381_008", "insurance_381_009", "insurance_381_010", "insurance_381_011", "insurance_381_012", "insurance_381_013", "insurance_381_014", "insurance_381_015", "insurance_381_016", "insurance_381_017", "insurance_381_018", "insurance_381_019", "insurance_381_020", "insurance_381_021", "insurance_381_022", "insurance_381_023", "insurance_381_024", "insurance_381_025", "insurance_381_026", "insurance_381_027", "insurance_381_028", "insurance_381_029", "insurance_381_030", "insurance_381_031", "insurance_381_032", "insurance_381_033", "insurance_381_034", "insurance_381_035", "insurance_381_036", "insurance_381_037", "insurance_381_038", "insurance_381_039", "insurance_381_040", "insurance_381_041", "insurance_381_042", "insurance_381_043", "insurance_381_044", "insurance_381_045", "insurance_381_046", "insurance_381_047", "insurance_381_048", "insurance_381_049", "insurance_381_050", "insurance_381_051", "insurance_381_052", "insurance_381_053", "insurance_381_054", "insurance_381_055", "insurance_381_056", "insurance_381_057", "insurance_381_058", "insurance_381_059", "insurance_381_060" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to file health claim in my account. I tried to file health claim it on your website but couldn't. I guess I have to make a phone call to file health claim.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Nelson Paul.", "Okay, Nelson as your first name and Paul as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's nine nine six one.", "Nine nine six one.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, nine nine six one four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said nine nine six one four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is July sixth, nineteen eighty one.", "July sixth, nineteen eighty one right?", "Yep, that's right.", "Okay, just a moment please.", "", "Alright. May I know the group number?", "four four four three.", "Okay.", "Yea.", "Insured person and his or her relationship to you.", "One person and she's my spouse.", "Additional insurance whether the person is co-insured or has dual coverage?", "Co-insured.", "Okay. Why the customer visited the doctor, e.g., an injury from work, accident, yearly checkup?", "An injury from work.", "Kindly provide the email address to receive the form link.", "Okay, that is nelsonpaul at yahoo dot com.", "Alright.", "Yep.", "Provide me the name of the doctor.", "His name is Isreal Mount.", "The total amount of bill from the hospital or service provider?", "well, It is one thousand eight hundred and eighty dollars.", "Okay. The amount that the customer has already paid. The insurance company needs this to calculate the remaining amount.", "Okay she has paid eight hundred dollars.", "The email you said is valid and the link will be sent to it.", "okay.", "Can I proceed with confirmation of the health file claim?", "yeah.", "Your file health claim has been successfully logded and it will be available to access.", "Okay. Thanks.", "May I know if there is anything I can do again for you?", "No that will be all for now.", "Thanks for your call. Do have a great day!", "Thanks and you too. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_382_000", "insurance_382_001", "insurance_382_002", "insurance_382_003", "insurance_382_004", "insurance_382_005", "insurance_382_006", "insurance_382_007", "insurance_382_008", "insurance_382_009", "insurance_382_010", "insurance_382_011", "insurance_382_012", "insurance_382_013", "insurance_382_014", "insurance_382_015", "insurance_382_016", "insurance_382_017", "insurance_382_018", "insurance_382_019", "insurance_382_020", "insurance_382_021", "insurance_382_022", "insurance_382_023", "insurance_382_024", "insurance_382_025", "insurance_382_026", "insurance_382_027", "insurance_382_028", "insurance_382_029", "insurance_382_030", "insurance_382_031", "insurance_382_032", "insurance_382_033", "insurance_382_034", "insurance_382_035", "insurance_382_036", "insurance_382_037", "insurance_382_038", "insurance_382_039", "insurance_382_040", "insurance_382_041", "insurance_382_042", "insurance_382_043", "insurance_382_044", "insurance_382_045", "insurance_382_046", "insurance_382_047", "insurance_382_048", "insurance_382_049", "insurance_382_050", "insurance_382_051", "insurance_382_052", "insurance_382_053", "insurance_382_054", "insurance_382_055", "insurance_382_056", "insurance_382_057", "insurance_382_058", "insurance_382_059", "insurance_382_060", "insurance_382_061", "insurance_382_062" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown Insurance Customer Care Service. How may I be of help to you?", "Good morning, I would love to change my address.", "Can you provide details of your first name and last name?", "My first name is Annabelle.", "What's your Last name?", "Williams.", "What is your phone number?", "Two Zero One.", "Two Zero One.", "Five Four Three.", "Five Four Three.", "Seven Nine Seven Zero.", "Seven Nine Seven Zero.", "Two Zero One Five Four Three Seven Nine Seven Zero.", "Confirmed.", "what other information do you need?", "Your date of birth.", "January Sixteen Nineteen Eighty Nine.", "January Sixteen Nineteen Eighty Nine right?", "Yes. I don't have all day can you please be fast about this?", "We're sorry ma. Just a few more details and we're done.", "whew! A few more details? I don't have all day.", "Please call out your Social Security Number.", "five four Five.", "five Four Five.", "Four Four Five.", "Four Four Five.", "Nine Five One.", "Noted. What's the answer to your security question?", "Elena.", "When do you intend changing address?", "I just moved to a new environment.", "That's nice. Hope you're enjoying your new environment?", "yep! It's a lovely place.", "Can you provide details of your old address?", "Two Two Six Two Kerry Way, Whittier, California.", "Just a minute please.", "Alright. Should I repeat myself?", "No, thanks.", "Is there a way I can update my information on the website?", "What information is that?", "I don't want to waste so much time calling the customer care centre, #em, I want to do some other things on my account profile.", "Oh! You mean the self service option on the mobile app? I can help you with that.", "Oh! Okay.", "What's your new address?", "Three Five Nine Nine Diane Street.", "Please go on.", "Oxnard, California.", "I have sucessfully updated your address information.", "Please help out with what I asked about earlier.", "To use the self service care, You will need to log in on your browser with your log in details.", "Just a minute please. I need to write the procedures down.", "Oh! It's fine.", "Okay, I've logged in. What next?", "On the top right hand corner, You'll see different options to choose from.", "I've seen a lot of options to explore. This will help me save time.", "Is there any other thing you would love me to help you out with?", "No, that would be all for now.", "Thanks for calling. Do have a lovely day.", "Thanks for wasting my time. You need to work on your time management.", "We're so sorry about that ma'am. We'll work on serving you better.", "Okay. Bye!", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_383_000", "insurance_383_001", "insurance_383_002", "insurance_383_003", "insurance_383_004", "insurance_383_005", "insurance_383_006", "insurance_383_007", "insurance_383_008", "insurance_383_009", "insurance_383_010", "insurance_383_011", "insurance_383_012", "insurance_383_013", "insurance_383_014", "insurance_383_015", "insurance_383_016", "insurance_383_017", "insurance_383_018", "insurance_383_019", "insurance_383_020", "insurance_383_021", "insurance_383_022", "insurance_383_023", "insurance_383_024", "insurance_383_025", "insurance_383_026", "insurance_383_027", "insurance_383_028", "insurance_383_029", "insurance_383_030", "insurance_383_031", "insurance_383_032", "insurance_383_033", "insurance_383_034", "insurance_383_035", "insurance_383_036", "insurance_383_037", "insurance_383_038", "insurance_383_039", "insurance_383_040", "insurance_383_041", "insurance_383_042", "insurance_383_043", "insurance_383_044", "insurance_383_045", "insurance_383_046", "insurance_383_047", "insurance_383_048", "insurance_383_049", "insurance_383_050", "insurance_383_051", "insurance_383_052", "insurance_383_053", "insurance_383_054", "insurance_383_055", "insurance_383_056", "insurance_383_057", "insurance_383_058", "insurance_383_059", "insurance_383_060", "insurance_383_061", "insurance_383_062", "insurance_383_063", "insurance_383_064", "insurance_383_065", "insurance_383_066", "insurance_383_067", "insurance_383_068", "insurance_383_069", "insurance_383_070", "insurance_383_071", "insurance_383_072", "insurance_383_073", "insurance_383_074", "insurance_383_075", "insurance_383_076", "insurance_383_077", "insurance_383_078", "insurance_383_079", "insurance_383_080", "insurance_383_081", "insurance_383_082", "insurance_383_083", "insurance_383_084", "insurance_383_085", "insurance_383_086", "insurance_383_087", "insurance_383_088", "insurance_383_089", "insurance_383_090", "insurance_383_091", "insurance_383_092", "insurance_383_093", "insurance_383_094", "insurance_383_095", "insurance_383_096", "insurance_383_097", "insurance_383_098", "insurance_383_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I would like to get the policy number of my current plan. Actually, I thought I could get it on the website but I kept on receiving messages I couldn't understand on my mail. I guess I have to make a call to get it.", "Okay. I can help you with that. May I have your first name and last name please?", "My name is Jordan Rice.", "Okay. Jordan as the first name and Rice as the last name right?", "Yep, thats right.", "May I have your date of birth and your phone number please?", "My date of birth is June third, nineteen eighty six.", "June third, nineteen eighty six. Is that right?", "Oh! Sorry it's actually June thirteenth, nineteen eighty six not June third, nineteen eighty six. That was a mistake.", "Well, no worries sir. You said June thirteenth, nineteen eighty six. Is that correct?", "Yes, that right. I mean who forgets the day they were born? I can't believe I just said the wrong thing. It's just so funny.", "(laughter), it's alright sir. May I have your phone number sir?", "Sure. My phone number is four four four.", "four four four.", "six six six.", "six six six.", "two two one one.", "two two one one.", "Yes, that's it.", "Okay four four four six six six two two one one. is that correct?", "did you just say two one one one? The last four digits are actually two two one one not two one one one.", "Of course sir. It ends with two two one one.", "Okay. Go on then. I probably didn't hear you right.", "No worries sir.", "So what else do you need?", "I'll need social security number too sir.", "Social security number? I'm not quite sure what that is but okay. I think I have it written down. Just a moment please.", "Sure, take your time.", "Okay-y. My social security number is six six two.", "six six two.", "One one one.", "One one one.", "two two one.", "two two one.", "No, it's two two seven not two two one.", "Okay. The last six digits are two two seven right?", "Yes, that's right.", "Alright. six six two one one one two two seven. Is that correct?", "Yes, that's correct.", "Okay. Now I'll need you to answer your security questions.", "Security questions? What's that? Why do you need to ask me a strange question when all I asked for was for you to get me the policy number of my current plan.", "Sorry sir, it's actually a question you chose yourself to secure your account. I just need confirmation sir.", "Mhm. So what's it?", "What's the name of your first pet?", "just a moment please.", "Take your time sir.", "Oh! My first pet? I think that will b-be Gerald. Yeah, it's Gerald. Am I right?", "Kindly hold on while I check.", "Okay.", "Yes it is. you're right sir.", "That's something I can never forget. Gerald was my very first pet. A nice dog! Some things can be irreplaceable.", "That's true sir.", "Yes, it is. I missed that dog so much.", "I'm sure you do sir. In order to get you the policy number for your current plan, I'm going to need the name of the plan you're currently enrolled in.", "Oh! That should be Automobile insurance plan.", "Automobile insurance plan?", "Yes, that's right.", "Okay. May I know which type of automobile it is?", "Okay. is it preferred Auto or complete auto? I'm not quite sure. Please can you give me a moment?", "Sure, go on.", "Okay, got it. It's preferred auto.", "Alright. Hold on while I input that into the system.", "Okay.", "Do you confirm that you are currently enrolled in the preferred auto plan?", "Sure.", "Okay. Hold on while I generate your policy number.", "Alright.", "Gotcha, So I'm going to call a set of numbers right now. I want you to take note of them or probably write them out.", "Okay. Please hold on while I get a pen and a paper. I don't have that with me.", "Please take your time.", "I'm ready. You can call the numbers.", "Alright. Your policy number is four four four.", "four four four.", "six two one.", "six two one.", "two nine.", "two nine.", "Yes, that's it.", "O-okay. four four four six two one two nine. is that correct?", "Yes, that's correct sir.", "Oh! Thank you very much.", "Thank you sir. Is there anything else I can help you with?", "Well, I once tried changing my password on the website and I was supposed to receive the reset link on my email but I didn't.", "Okay, would you like to change your password immediately or call back?", "Actually, I was hoping you could tell me the reason why I didn't receive the reset link on my mail.", "Alright sir. May I know how when last you tried resetting your password?", "Well, that should be about a week ago.", "Okay. Kindly provide your email address please?", "My email address is Jordan Rice at gmail dot com or maybe the one on the file is Jordan Rice at hotmail dot com. I'm not really sure.", "Please give me a moment to confirm that here for you.", "Oh! thank you.", "Okay sir. The email registered here is Jordan Rice at gmail dot com not Jordan Rice at hotmail dot com.", "Oh! Okay. How then do I get the password reset link?", "It's very easy sir. If you do not see the link in your email inbox, kindly check your spam messages. I'm sure it'll be there.", "Oh! Okay. Thanks a lot.", "Thank you sir. Is there anything else I can help you with?", "Not really. That will be all for now.", "Okay. Have a nice day! Bye!", "You too, bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [] ], "intents": [ [], [ "GetPolicyNumber" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_384_000", "insurance_384_001", "insurance_384_002", "insurance_384_003", "insurance_384_004", "insurance_384_005", "insurance_384_006", "insurance_384_007", "insurance_384_008", "insurance_384_009", "insurance_384_010", "insurance_384_011", "insurance_384_012", "insurance_384_013", "insurance_384_014", "insurance_384_015", "insurance_384_016", "insurance_384_017", "insurance_384_018", "insurance_384_019", "insurance_384_020", "insurance_384_021", "insurance_384_022", "insurance_384_023", "insurance_384_024", "insurance_384_025", "insurance_384_026", "insurance_384_027", "insurance_384_028", "insurance_384_029", "insurance_384_030", "insurance_384_031", "insurance_384_032", "insurance_384_033", "insurance_384_034", "insurance_384_035", "insurance_384_036", "insurance_384_037", "insurance_384_038", "insurance_384_039", "insurance_384_040", "insurance_384_041", "insurance_384_042", "insurance_384_043", "insurance_384_044", "insurance_384_045", "insurance_384_046", "insurance_384_047", "insurance_384_048", "insurance_384_049", "insurance_384_050", "insurance_384_051", "insurance_384_052", "insurance_384_053" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, this is Rivertown insurance customer service. How may I help you?", "Hi, I'd like to add dependent of my account.", "Okay. I can do that for you. May I have your first and last name please?", "#en, My name is James Suarez.", "Okay, James as your first name and Suarez as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is two two right?", "It should be eight digits long.", "Oh! yes, it is.", "Good. Could you please read that number to me?", "Yeah. It's six six six one.", "Six six six one.", "Three four four four.", "Three four four four.", "Yep, that's right.", "Okay, six six six one three four four four, is that correct?", "Oh! Sorry, it actually ends with three four four five not three four four four. I thought I saw four.", "Okay. No worries sir. You said six six six one three four four five right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is June sixth, nineteen seventy one.", "June sixth, nineteen seventy one right?", "Yep, that's right.", "Okay, just a moment please.", "", "Alright. May I know if the relationship of the dependent is with you?", "She's my wife.", "Okay. May I know her first and last name?", "Her name Diane Magret.", "Okay Diane as the fine name and Magret as the last name?", "Yes.", "Kindly provide me her birth date.", "Okay, a moment please let me ask her.", "Take your time sir.", "It's December thirty first, nineteen eighty nine.", "December thirty first, nineteen eighty nine.", "Yes.", "Kindly provide me a short description of the health condition of the dependent.", "She is healthy and doesn't have any history of illness.", "Okay. Can I proceed with the adding of the dependent?", "Please do.", "The dependant is successfully added.", "thanks.", "Yea, do I have any other thing to do for you?", "No, that will be all for now.", "Alright thanks for your call sir. Do have a great day sir!", "Thanks and you too.", "Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "AddDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_385_000", "insurance_385_001", "insurance_385_002", "insurance_385_003", "insurance_385_004", "insurance_385_005", "insurance_385_006", "insurance_385_007", "insurance_385_008", "insurance_385_009", "insurance_385_010", "insurance_385_011", "insurance_385_012", "insurance_385_013", "insurance_385_014", "insurance_385_015", "insurance_385_016", "insurance_385_017", "insurance_385_018", "insurance_385_019", "insurance_385_020", "insurance_385_021", "insurance_385_022", "insurance_385_023", "insurance_385_024", "insurance_385_025", "insurance_385_026", "insurance_385_027", "insurance_385_028", "insurance_385_029", "insurance_385_030", "insurance_385_031", "insurance_385_032", "insurance_385_033", "insurance_385_034", "insurance_385_035", "insurance_385_036", "insurance_385_037", "insurance_385_038", "insurance_385_039", "insurance_385_040", "insurance_385_041", "insurance_385_042", "insurance_385_043", "insurance_385_044", "insurance_385_045", "insurance_385_046", "insurance_385_047", "insurance_385_048", "insurance_385_049", "insurance_385_050", "insurance_385_051", "insurance_385_052", "insurance_385_053", "insurance_385_054", "insurance_385_055", "insurance_385_056", "insurance_385_057", "insurance_385_058", "insurance_385_059", "insurance_385_060", "insurance_385_061", "insurance_385_062", "insurance_385_063", "insurance_385_064", "insurance_385_065" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, Welcome to Rivertown Customer Care Service. How may I be of help to you?", "Good morning, How are you?", "I'm fine as well. How may I help you?", "I don't seem to remember my password.", "You want to reset your password right?", "yep!", "Kindly provide your details for identification ma'am.", "What details to be precise?", "Your first name?", "Judith.", "Is it spelt as J.U.D.I.T?", "No, It is spelt as J.U.D.I.T.H.", "Can I have your last name ma'am?", "Clarke.", "Is it spelt as C.L.A.R.K.E?", "Yes please.", "What's your date of birth ma'am?", "May Twenty Eight Nineteen Ninety Two.", "Wow! It's a pleasure sharing the same date with you.", "That's so nice.", "Your Phone number?", "Eight Zero Two.", "Eight Zero Two.", "Nine Five One.", "Nine Five One.", "Four Eight Nine Zero.", "Please reconfirm your phone number, Eight Zero Two Nine Five One Four Eight Nine Zero.", "Yes that's right.", "Your Social Security Number.", "Nine Seven Two.", "Nine Seven Two.", "Five Four Six.", "Five Four Six.", "Zero Eight One.", "The last two digits are incorrect ma'am. Please reconfirm.", "I'm not with my glasses. Kindly give me few minutes to get my glasses.", "Oh! That's fine ma'am.", "the last three digits are Zero Seven Seven.", "Just a minute ma'am. I'm with you.", "Alright. Can I also change my insurance plan?", "Yes ma'am. I can help you with it but let me sort this out first.", "Uh-huh.", "The answer to your Security Question.", "that's where the problem lies. I can't seem to remember my security question.", "I can help you change your security question. We have a range of questions you can pick from.", "whoa! Please kindly help me out with it.", "Kindly pick the question you can easily remember ma'am.", "I will write it somewhere.", "Your mother's maiden name, your childhood best friend name, Your first pet name, your high school name, your favourite teacher's name.", "My first pet name is Jayden. I will never forget him. He died a painful death.", "I'm so sorry for your loss ma'am.", "Thank you.", "So your new security question is the name of your first pet and your security answer is Jayden right?", "Absolutely correct.", "I'll need your functional email address ma'am.", "judith smith at gmail dot com.", "A password reset link will be sent to your mail. Please kindly click on the link to reset your password.", "Thanks for the help.", "You want me to help you change your insurance plan?", "Yes but not now. That will be very much later.", "Is there any other thing you would love me to help you out with?", "That would be all for now.", "Enjoy the rest of the day ma'am.", "You too.", "Bye!", "Bye!" ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ChangePlan" ], [], [], [], [ "ChangeSecurityQuestion" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_386_000", "insurance_386_001", "insurance_386_002", "insurance_386_003", "insurance_386_004", "insurance_386_005", "insurance_386_006", "insurance_386_007", "insurance_386_008", "insurance_386_009", "insurance_386_010", "insurance_386_011", "insurance_386_012", "insurance_386_013", "insurance_386_014", "insurance_386_015", "insurance_386_016", "insurance_386_017", "insurance_386_018", "insurance_386_019", "insurance_386_020", "insurance_386_021", "insurance_386_022", "insurance_386_023", "insurance_386_024", "insurance_386_025", "insurance_386_026", "insurance_386_027", "insurance_386_028", "insurance_386_029", "insurance_386_030", "insurance_386_031", "insurance_386_032", "insurance_386_033", "insurance_386_034", "insurance_386_035", "insurance_386_036", "insurance_386_037", "insurance_386_038", "insurance_386_039", "insurance_386_040", "insurance_386_041", "insurance_386_042", "insurance_386_043", "insurance_386_044", "insurance_386_045", "insurance_386_046", "insurance_386_047", "insurance_386_048", "insurance_386_049", "insurance_386_050", "insurance_386_051", "insurance_386_052", "insurance_386_053", "insurance_386_054", "insurance_386_055", "insurance_386_056", "insurance_386_057", "insurance_386_058", "insurance_386_059", "insurance_386_060", "insurance_386_061", "insurance_386_062", "insurance_386_063", "insurance_386_064", "insurance_386_065", "insurance_386_066", "insurance_386_067", "insurance_386_068", "insurance_386_069", "insurance_386_070", "insurance_386_071", "insurance_386_072", "insurance_386_073", "insurance_386_074", "insurance_386_075", "insurance_386_076", "insurance_386_077" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, Thanks for calling Rivertown Insurance. How may I help you?", "I would love to cancel one of my insurance plans with your company.", "I'll need some of your details for identification ma'am.", "Which of my details do you need?", "What's your first and last name ma'am?", "Veronica Lowther.", "What's your mobile phone number ma'am?", "Two Five Six.", "Two Five Six.", "Six One Zero.", "Six One Zero.", "Four Nine Zero Five.", "Two Five Six Six One Zero Four Nine Zero Five. Is that right ma'am?", "huh. That's right.", "Can I have the details of your birth date ma'am?", "I was born on April Two, Nineteen Seventy.", "Can I have your social security number details ma'am?", "Four Two Three.", "Four Two Three.", "Zero Three Zero.", "Zero Three Zero.", "Two Zero Two.", "Two Zero Two.", "Kindly reconfirm the social security number again.", "Four Two Three Zero Three Zero Two Zero Two. Is that right ma'am?", "Yes. That's correct.", "Your Security Answer ma'am?", "I can't remember my security answer.", "What's the name of your first pet?", "Billie.", "That's incorrect ma'am.", "it's Jason.", "That's also incorrect ma'am.", "I can't seem to remember. What do I do?", "I'll help you reset your security question ma'am.", "Oh! That's so kind of you.", "I'd ask you a few questions. Kindly pick the question you can easily remember or write out the question in a notebook.", "kindly hold on, let me go get a pen and book.", "Alright ma'am.", "What are the questions?", "What's your mother's maiden name, the name of your high school, the name of your childhood best friend?", "My Mother's maiden name is Hobdy.", "That's your new security question and answer ma'am.", "Is there a way I can solve this without calling the helpline?", "Yes ma'am. We have a one stop app for all your needs ma'am.", "How does it work?", "I'll help you with that as soon as we are done solving this issue. Can I have your policy number ma'am?", "Three One Seven.", "Three One Seven.", "Four Six Six Two Zero.", "Three One Seven Four Six Six Two Zero right ma'am?", "Yes, That's right.", "Which of your insurance plans do you want to cancel ma'am?", "I want to cancel my automobile insurance plan.", "What plan type were you on ma'am?", "The complete automobile plan.", "if I may ask, why do you want to cancel your automobile insurance plan?", "I recently ran out of job and I have a lot of bills to offset.", "Oh! I'm so sorry ma'am.", "That's not all. My husband lost his job as well and he's earning a meagre salary.", "That must have been a lot for you to handle. I'm so sorry ma'am. How are you holding up ma'am?", "I've been doing some menial jobs and I work three shifts, I had to sell my car to offset some of the bills.", "Once again I'm sorry ma'am.", "So how do I go about cancelling my insurance plan?", "We'll remove that plan on your list of insurance and also remove it from your bills ma'am.", "Thanks so much. You said I can do anything on the mobile app right?", "Yes you can ma.", "How will I go about it?", "You need to dowload the app on IOS store and sign up for it ma'am.", "What's the name of the app?", "It's called Rivertown app.", "yep! I just saw on my IOS store. I'll download it later.", "Is there any other thing you would love me to help you with?", "That would be all for now. Thanks for your time.", "Thank you for choosing Rivertown Insurance ma'am.", "Thanks for your understanding and help.", "Do have a lovely day ma'am. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_387_000", "insurance_387_001", "insurance_387_002", "insurance_387_003", "insurance_387_004", "insurance_387_005", "insurance_387_006", "insurance_387_007", "insurance_387_008", "insurance_387_009", "insurance_387_010", "insurance_387_011", "insurance_387_012", "insurance_387_013", "insurance_387_014", "insurance_387_015", "insurance_387_016", "insurance_387_017", "insurance_387_018", "insurance_387_019", "insurance_387_020", "insurance_387_021", "insurance_387_022", "insurance_387_023", "insurance_387_024", "insurance_387_025", "insurance_387_026", "insurance_387_027", "insurance_387_028", "insurance_387_029", "insurance_387_030", "insurance_387_031", "insurance_387_032", "insurance_387_033", "insurance_387_034", "insurance_387_035", "insurance_387_036", "insurance_387_037", "insurance_387_038", "insurance_387_039", "insurance_387_040", "insurance_387_041", "insurance_387_042", "insurance_387_043", "insurance_387_044", "insurance_387_045", "insurance_387_046", "insurance_387_047", "insurance_387_048", "insurance_387_049", "insurance_387_050", "insurance_387_051", "insurance_387_052", "insurance_387_053", "insurance_387_054", "insurance_387_055", "insurance_387_056", "insurance_387_057", "insurance_387_058", "insurance_387_059", "insurance_387_060", "insurance_387_061", "insurance_387_062", "insurance_387_063", "insurance_387_064", "insurance_387_065", "insurance_387_066", "insurance_387_067", "insurance_387_068" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown Insurance customer care service. How may I help you?", "Good morning. How are you?", "I'm fine sir and you?", "I'm fine as well.", "How may I help you sir?", "I was reading through your insurance types and I stumbled on pet insurance.", "#em, yes sir, We have insurance plans for pets.", "I hope your rates are quite affordable though.", "Sure sir. We offer the best rates in town. I'm certain you'll enjoy our services.", "[Laughter] how sure are you?", "I'm certain about our services and rates sir.", "Well then, let's see. How does it work?", "We have two plan types for pet insurance sir.", "I have three lovely dogs and two cats. #em, do I have to insure each one of them or the cost of the insurance covers all my pets?", "Yes sir, All of your pets gets insured depending on the type of plan you pick.", "uh-huh. How do I go about it?", "I'll need to take your details sir.", "#em, what details to be precise?", "What's your first and last name sir?", "My name is Brian Canon.", "#em, Is it spelt as B.R.Y.A.N sir?", "No, it is spelt as B.R.I.A.N. My email address is brianhog at gmail dot com.", "What's your phone number sir?", "My phone number is Five Eight Two.", "Five Eight Two.", "Seven Seven Seven.", "Seven Seven Seven.", "Three One Nine seven.", "Your phone number is Five Eight Two Seven Seven Seven Three One Nine seven. Is that right sir?", "Yes that's right.", "What's your date of birth sir?", "August the Ninth, Nineteen Seventy Six.", "August Ninth, Nineteen Seventy Six. Just a minute sir.", "Alright.", "What's your Social Security Number sir?", "Two Seven Two Six.", "Two Seven Two Six.", "Eight One Nine seven Two.", "Just a moment sir. Please kindly confirm the last three digits sir.", "#em, sorry, the last seven digits are Two Nine Three Three. I mistook it for my wife's security number.", "Confirmed sir.", "what other information do you need?", "What's the answer to your security question sir?", "My mother's maiden name is Clarke.", "#em, just a minute sir.", "Alright. take your time.", "Confimed sir. We have two pet plan types.", "which is the best plan for my pets?", "We have the Petcare Basic plan which costs five hundred dollars per year.", "Lovely!", "We also have the Petcare Preferred plan which costs one thousand dollars per year.", "#em, I would love to go for the Petcare preferred plan due to the number of my pets.", "what is the pet type sir?", "Three dogs and two cats.", "What is the pet breed sir?", "Three bull dogs and One caucasian dog with two cats.", "What are their weight size sir?", "#em. My bull dogs weigh ninety pounds each, my caucasian dog weighs forty pounds while my two cats weigh thirty-five pounds each.", "#em, How do you manage to keep them healthy.", "I feed them well and take them to a veteniary doctor once in twice in a month.", "That's quite commendable sir.", "You have my credit card details right?", "Yes sir.", "oh! Okay. Kindly deduct the insurance fee for my pets from my credit card.", "Do you need help with any other thing sir?", "#em, nothing for now.", "Thanks for choosing Rivertown Insurance mister Brian. Do have a lovely day sir.", "Thank you. Bye!", "Bye." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_388_000", "insurance_388_001", "insurance_388_002", "insurance_388_003", "insurance_388_004", "insurance_388_005", "insurance_388_006", "insurance_388_007", "insurance_388_008", "insurance_388_009", "insurance_388_010", "insurance_388_011", "insurance_388_012", "insurance_388_013", "insurance_388_014", "insurance_388_015", "insurance_388_016", "insurance_388_017", "insurance_388_018", "insurance_388_019", "insurance_388_020", "insurance_388_021", "insurance_388_022", "insurance_388_023", "insurance_388_024", "insurance_388_025", "insurance_388_026", "insurance_388_027", "insurance_388_028", "insurance_388_029", "insurance_388_030", "insurance_388_031", "insurance_388_032", "insurance_388_033", "insurance_388_034", "insurance_388_035", "insurance_388_036", "insurance_388_037", "insurance_388_038", "insurance_388_039", "insurance_388_040", "insurance_388_041", "insurance_388_042", "insurance_388_043", "insurance_388_044", "insurance_388_045", "insurance_388_046", "insurance_388_047", "insurance_388_048", "insurance_388_049", "insurance_388_050", "insurance_388_051", "insurance_388_052", "insurance_388_053", "insurance_388_054", "insurance_388_055", "insurance_388_056", "insurance_388_057", "insurance_388_058", "insurance_388_059", "insurance_388_060", "insurance_388_061", "insurance_388_062", "insurance_388_063", "insurance_388_064", "insurance_388_065", "insurance_388_066", "insurance_388_067", "insurance_388_068", "insurance_388_069", "insurance_388_070", "insurance_388_071", "insurance_388_072", "insurance_388_073", "insurance_388_074" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to change plan of my account. I tried to change it on your website but couldn't. I guess I have to make a phone call to change it.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Harald Almaraz.", "Okay, Harald as your first name and Almaraz as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's one one one six.", "One one one six.", "four four four three.", "four four four three.", "Yep, that's right.", "You said one one one six four four four three right?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said one one one six four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is September sixth, nineteen eighty one.", "September sixth, nineteen eighty one right?", "Yep, that's right.", "Okay, just a moment please.", "", "Alright. May I know the plan you enrolled in and the one you want to change too?", "Please before that can you please tell me the different the between the tiers of the life insurance plan?", "The different implies in the name given to it sir.", "Okay now I understand.", "Okay, kindly provide me with the plan and plan type.", "Okay, I enrolled in life insurance and the plan type is term life insurance.", "Okay. What plan did you want to change too?", "I want to migrate to Whole Life Insurance.", "uh do you the price tag for that plan?", "No.", "The Whole Life Insurance is one thousand eight hundred dollars per year.", "Okay please go on with the plan change.", "Can I go on with the plan change?", "Yep.", "Okay done. Your plan is now changed.", "thanks.", "Is there anything else I can help you with?", "well, I would also like to know if you offer any kind of Pet insurance. I love pets so much and I think it's only fitting that I insure them.", "Yes, we do. Would you like to know the types of pet insurance plans we offer?", "Sure. Go on please. I can't wait to get Cassie insured.", "Cassie?", "Oh! That's my dog's name. Please go on.", "Okay. So we offer two types of pet insurance.", "Okay.", "We have the Petcare Basic which costs five hundred dollar per year.", "Okay.", "The other one is Petcare Preferred which cost one thousand dollars per year.", "Alright. Thanks! #Um, I'll be in touch as soon as I'm ready to do that. And I've been introduced to quite a few insurance companies that offer pet insurance and It seems yours is a little bit expensive compared to others.", "please you would have to bear with us for now. We always try to offer the best possible service to our customers but your observation is noted sir.", "Well, please do that. I'll be considering other options too and I'll be going for the one I think is best for me.", "Duly noted sir. Thank you so much sir. Is there anything else I can help you with?", "one last thing please.", "okay.", "I got an email around last week that automatic billings will now include charges as from next month. I don't quite understand that. Please can you explain to me?", "Oh! That's true. The company needs to deduct this charges for general maintenance and regular update of the website. Sorry for any inconvenience.", "Alright. But I hope these extra charges of your won't be a burden.", "It definitely won't be a burden sir. We will make sure it's as low as possible.", "Alright.", "Yes sir. Is there anything else I can help you with?", "No, that will be all for now.", "Thank you for contacting us sir.", "Thank you too.", "Do have a great day!", "You too. Bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_389_000", "insurance_389_001", "insurance_389_002", "insurance_389_003", "insurance_389_004", "insurance_389_005", "insurance_389_006", "insurance_389_007", "insurance_389_008", "insurance_389_009", "insurance_389_010", "insurance_389_011", "insurance_389_012", "insurance_389_013", "insurance_389_014", "insurance_389_015", "insurance_389_016", "insurance_389_017", "insurance_389_018", "insurance_389_019", "insurance_389_020", "insurance_389_021", "insurance_389_022", "insurance_389_023", "insurance_389_024", "insurance_389_025", "insurance_389_026", "insurance_389_027", "insurance_389_028", "insurance_389_029", "insurance_389_030", "insurance_389_031", "insurance_389_032", "insurance_389_033", "insurance_389_034", "insurance_389_035", "insurance_389_036", "insurance_389_037", "insurance_389_038", "insurance_389_039", "insurance_389_040", "insurance_389_041", "insurance_389_042", "insurance_389_043", "insurance_389_044", "insurance_389_045", "insurance_389_046", "insurance_389_047", "insurance_389_048", "insurance_389_049", "insurance_389_050", "insurance_389_051", "insurance_389_052" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How can I help you?", "Hi it's a whole of stress looking for a nearby insurance agent, can you help me out?", "Sure thing. I can help you with that.", "Oh really, thanks.", "Alright, can I have your zip code.", "Yeah, just a second please.", "Sure, go ahead sir.", "#Uh, it's one five nine.", "One five nine.", "Six two.", "Six two.", "Yes, that's correct.", "Okay, one five nine six two, right?", "Yes.", "Which contact method will you prefer?", "#Um, contact method?", "Yes sir, it's either by phone or email.", "Oh, phone will be preferable.", "That's good sir.", "Yeah.", "May I have your phone number?", "Okay, three two.", "Three two.", "Two two.", "Two two.", "Zero eight.", "Zero eight.", "Five nine.", "Five nine.", "Yes, that's it.", "Please hang on, I want to confirm the number. Three two two two.", "", "Zero eight five nine.", "Yeah.", "Alright, done.", "Thank you.", "Thank you for the info, sir.", "#Uh, it's nothing.", "Is there anything else, I can help you with?", "#Um...", "Anything?", "I think that's all, thanks for your help!", "You are welcome.And one last thing, after this call ends there will be a request for rating my service. Pleas press a number from one to five to rate your satisfaction.", "Okay, I'll be glad to do that.", "That's great.", "You really did a good job here.", "Thanks for the compliment sir.", "[Laughter], I'll rate your service.", "That's good sir, thank you.", "Yeah, have a nice day.", "And you too, sir.", "Thank you, bye!", "Bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "FindAgent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_390_000", "insurance_390_001", "insurance_390_002", "insurance_390_003", "insurance_390_004", "insurance_390_005", "insurance_390_006", "insurance_390_007", "insurance_390_008", "insurance_390_009", "insurance_390_010", "insurance_390_011", "insurance_390_012", "insurance_390_013", "insurance_390_014", "insurance_390_015", "insurance_390_016", "insurance_390_017", "insurance_390_018", "insurance_390_019", "insurance_390_020", "insurance_390_021", "insurance_390_022", "insurance_390_023", "insurance_390_024", "insurance_390_025", "insurance_390_026", "insurance_390_027", "insurance_390_028", "insurance_390_029", "insurance_390_030", "insurance_390_031", "insurance_390_032", "insurance_390_033", "insurance_390_034", "insurance_390_035", "insurance_390_036", "insurance_390_037", "insurance_390_038", "insurance_390_039", "insurance_390_040", "insurance_390_041", "insurance_390_042", "insurance_390_043", "insurance_390_044", "insurance_390_045", "insurance_390_046", "insurance_390_047", "insurance_390_048", "insurance_390_049", "insurance_390_050", "insurance_390_051", "insurance_390_052", "insurance_390_053", "insurance_390_054", "insurance_390_055", "insurance_390_056", "insurance_390_057", "insurance_390_058", "insurance_390_059", "insurance_390_060" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good Morning, and thank you for calling Rivertown Insurance how can I help you today?", "Hey yeah, I have to call and report an accident.", "Okay sir, I can help you with that. Can I get your name please.", "I just want to uh, report this I didn't get cited the other fella did, but I want to make sure you know you guys knew I wasn't the one cited by the police.", "That's fine sir, I just need to get your name so we can get to your account and open a case file.", "Oh yeah, well okay, it's Bill Johnson.", "Okay mister Johnson...", "I can't believe he pulled right out in front of me, who does that? It's these young kids playing on their phones, cell phones are terrible.", "mister Johnson, I'm going to need to get some information from you regarding the accident okay.", "Yeah that's okay.", "Did you happen to get the name of the other driver?", "No, the police, uh, the police said I could come pick up the police report tomorrow, but I wanted to call you guys right away.", "That's fine, once you get the police report you can call us back mister Johnson, I will give some information to help with that at the end of our call.", "Oh okay. ", "Okay mister Johnson, did you get the make and model of the other car?", "Uh, it was uh, you know one of those new cars that don't take no gas.", "Okay an electric car?", "Yeah, you know the one that spaceman made.", "The spaceman? ", "Yeah that fella that shoots them rockets off all over the place.", "You mean Elon Musk?", "Yeah that's him, it was one of his cars.", "Okay a Tesla?", "Yeah me and that fella were talking about it while we waited for the police to show up. Let me tell you those cars are junk my old truck sure gave it a good smack.", "Okay mister Johnson, about what time of day did the accident occur?", "Um, I would say it had to be about a half hour or so ago, I don't go that far from home anymore and I was pretty upset about hitting that fella so I just came home and called you.", "I can understand how upsetting that had to be for you. mister Johnson were there any injuries at the accident?", "No there wasn't none, the car got pretty wrinkled up, but them things gots tons of air bags in them.", "Okay that's great to hear. Now mister Johnson do you have an address where the accident occured?", "Uh, no it wasn't at a place, it was at a corner. The corner of Belmont and Liberty. ", "That's fine, Belmont and Liberty are those streets or avenues?", "Uh, streets I think.", "Okay that's fine. And do you have a town or city that it happened in?", "Uh, yeah but Liberty is a township and I don't know if that's part of Youngstown or Girard.", "That's fine, we will just put Youngstown. Now mister Johnson, you said the police were called?", "Yeah, I had that fella call the police cuz my old truck really did a bang up job to his car.", "Ok, what police department responded to the call?", "Uh, it it was Girard.", "Ok great. Now in your own words can you explain to me what happened?", "Yeah, like I said I was driving down the road and I had the green light and that young fella just pulled his car right out in front of me. I hit him, but the police didn't cite me, I didn't get no ticket, they gave him a ticket.", "That's good mister Johnson, can you tell me about the damage to your vehicle?", "Um, I didn't get much more than a scratch on my bumper. So I guess there wasn't no damage to my old truck.", "Okay, that's good. And damage to the other vehicle?", "Um, well I hit his front driver side part, up by the front of his door.", "Okay that's great, your doing fine mister Johnson.", "Okay.", "Now mister Johnson is there anything else you would like to add to this report?", "Yeah, the police said I could come get the police report tomorrow, tomorrow in the morning they said. They said that the fella's information, his name and stuff would be on the report.", "Okay, that's great. Now mister Johnson do you have a pen handy I'm going to give you a case number and my name so when you call back in you can give them this number and it will put you in touch with the right person.", "Oh, okay, hold on a second let me get uh, let me get a pen or something to write with.", "Okay, just let me know when your ready.", "Okay, I got a pen I'm ready.", "Okay the case number is six one seven three nine four two and my name is Tamara my badge number is one three four zero nine.", "Okay so when I get the uh, the uh, police report I call you back and will I talk to you?", "No sir, I can't guarantee that you will talk to me, however anyone who answers can help you, just make sure you give them that case number and they will be able to pull it up the file.", "Oh okay I can do that.", "Okay mister Johnson, is there anything else I can help you with today?", "Uh, no not that I can think of.", "Okay well you have a good day and thank you for using Rivertown Insurance.", "Okay thank you. Bye", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [] ], "intents": [ [], [ "ReportAutomobileAccident" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_391_000", "insurance_391_001", "insurance_391_002", "insurance_391_003", "insurance_391_004", "insurance_391_005", "insurance_391_006", "insurance_391_007", "insurance_391_008", "insurance_391_009", "insurance_391_010", "insurance_391_011", "insurance_391_012", "insurance_391_013", "insurance_391_014", "insurance_391_015", "insurance_391_016", "insurance_391_017", "insurance_391_018", "insurance_391_019", "insurance_391_020", "insurance_391_021", "insurance_391_022", "insurance_391_023", "insurance_391_024", "insurance_391_025", "insurance_391_026", "insurance_391_027", "insurance_391_028", "insurance_391_029", "insurance_391_030", "insurance_391_031", "insurance_391_032", "insurance_391_033", "insurance_391_034", "insurance_391_035", "insurance_391_036", "insurance_391_037", "insurance_391_038", "insurance_391_039", "insurance_391_040", "insurance_391_041", "insurance_391_042", "insurance_391_043", "insurance_391_044", "insurance_391_045", "insurance_391_046", "insurance_391_047", "insurance_391_048", "insurance_391_049", "insurance_391_050", "insurance_391_051", "insurance_391_052", "insurance_391_053", "insurance_391_054", "insurance_391_055", "insurance_391_056", "insurance_391_057", "insurance_391_058", "insurance_391_059", "insurance_391_060", "insurance_391_061", "insurance_391_062", "insurance_391_063", "insurance_391_064", "insurance_391_065", "insurance_391_066", "insurance_391_067", "insurance_391_068", "insurance_391_069", "insurance_391_070", "insurance_391_071", "insurance_391_072", "insurance_391_073", "insurance_391_074", "insurance_391_075", "insurance_391_076", "insurance_391_077", "insurance_391_078", "insurance_391_079", "insurance_391_080", "insurance_391_081", "insurance_391_082", "insurance_391_083", "insurance_391_084", "insurance_391_085", "insurance_391_086", "insurance_391_087", "insurance_391_088", "insurance_391_089", "insurance_391_090", "insurance_391_091", "insurance_391_092", "insurance_391_093", "insurance_391_094", "insurance_391_095", "insurance_391_096", "insurance_391_097", "insurance_391_098", "insurance_391_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to change my address to a new one. I tried to do that on your website but I couldn't. I guess I have to make a call to change it.", "Okay. I can help you with that.", "Oh! Alright.", "May I have your first name please?", "My name is Drew Collins.", "Oh! Okay. Drew as your first name and Collins as your last name. Is that correct?", "Yes, that's right.", "Alright, hold on while I input that into the system.", "Sure.", "Kindly provide your phone number please.", "My phone number is one six one.", "One six one.", "Four four one.", "Four four one.", "Three three six four.", "Three three six four.", "Yep, that's right.", "Okay. One six one four four one three three six four. Is that correct?", "Yes, that's correct.", "May I have your social security number please?", "Well, just a moment please.", "Sure, take your time.", "got it. My social security number is nine nine eight.", "Nine nine eight.", "Four six eight.", "Four six eight.", "Three three six.", "Three three six.", "Yep, that right.", "Okay. Nine nine eight four six right three three six. Is that correct?", "Did you just say three three six as the last three numbers? Was that what i said?", "Yes sir. Those were the last three numbers you mentioned.", "sorry about that. It's actually three six six not three three six.", "Oh! Okay. The last three numbers are three six six right?", "Yes, that's right.", "Alright. I'm going to read the number to you once again. Please listen carefully sir.", "Please go on.", "Nine nine eight four six right three six six. Is that correct?", "Yes, that correct.", "Okay. Now you'll need to give an answer your security question.", "Security question? All these information just because I want to change my address. This is taking too long. Why can't you just go ahead and check that in your system. Why must I be going through all these screening?", "We are so sorry about that sir, Well, we just need the verification process to be complete. Be rest assured that we have your best interest at heart.", "My best interest? Are you insinuating that I might not be the owner of the account I claim to own?", "Not at all sir. It's just part of every verification process. We'll be done before you know it. Please bear with us.", "Well, just go on.", "Alright sir. Please proceed by giving an answer to your security question.", "My security question is my mother's maiden name.", "Okay sir. Please what's the answer to that?", "My mother's maiden name is Dwight.", "Please hold on while I confirm your answer.", "Sure.", "Perfect. That's correct sir.", "Of course it is.", "In order to proceed with the change of your address, I'll need to confirm your old address sir.", "no problem.", "May I know your old address?", "Sure, my old address is six fifty Brooklyn Avenue, San Carlos, California.", "six fifty Brooklyn Avenue, San Carlos, California. Is that correct?", "Yes, that's right.", "Please hold on while I verify this.", "Alright.", "Your old address is confirmed.", "Okay.", "Kindly provide your new address.", "My new address is Number Three Seven Four One, Zappia Drive, Kentucky.", "Number Two Seven Four One, Zappia Drive, Kentucky. Is that correct?", "it's actually Three Seven not two seven. Please change that.", "Alright. six twenty Brooklyn Avenue, San Diego, California. Is that correct?", "Yep, that's correct. I definitely need to remember that. The numbers can be so confusing.", "No worries sir. I'm sure you'll get used to it.", "Yes, I will. Please what else do you need?", "just a moment please.", "", "Okay. Done. Your address has been updated sir.", "Okay. So how long does it take before the update reflects?", "It's effective immediately sir.", "Oh! That's great.", "Is there anything else I can help you with?", "Well, I'd like to know if I can change my address on the website.", "Sure, you can.", "Please how do I do that?", "It's very easy. After logging in, you look for the profile icon.", "O-okay. I'll click on the profile icon?", "Yes, that's right.", "Please go on.", "After clicking on that, you then click on the personal information which is directly below security icon.", "Okay. I'll click on personal information icon. Got it. What next?", "Then you'll see the change address icon.", "Change address icon. Is that correct?", "Yes, it is. Then you can just go ahead and input your new address and that will be all.", "Okay. I think I've got that.", "Alright sir. Is there anything else I can help you with?", "Well, I don't think there is.", "Okay. Thank you for contacting us.", "Thank you too. I'm really pleased with you even though your verification questions almost made me angry.", "We are so sorry about that sir.", "it's okay. I know it's protocol.", "Thanks for understanding. Have a nice day!", "Thank you. You too!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_392_000", "insurance_392_001", "insurance_392_002", "insurance_392_003", "insurance_392_004", "insurance_392_005", "insurance_392_006", "insurance_392_007", "insurance_392_008", "insurance_392_009", "insurance_392_010", "insurance_392_011", "insurance_392_012", "insurance_392_013", "insurance_392_014", "insurance_392_015", "insurance_392_016", "insurance_392_017", "insurance_392_018", "insurance_392_019", "insurance_392_020", "insurance_392_021", "insurance_392_022", "insurance_392_023", "insurance_392_024", "insurance_392_025", "insurance_392_026", "insurance_392_027", "insurance_392_028", "insurance_392_029", "insurance_392_030", "insurance_392_031", "insurance_392_032", "insurance_392_033", "insurance_392_034", "insurance_392_035", "insurance_392_036", "insurance_392_037", "insurance_392_038", "insurance_392_039", "insurance_392_040", "insurance_392_041", "insurance_392_042", "insurance_392_043", "insurance_392_044", "insurance_392_045", "insurance_392_046", "insurance_392_047", "insurance_392_048", "insurance_392_049" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I'd like to cancel the automatic billing of my account. I tried to cancel it on your website but couldn't. I guess I have to make a phone call to cancel it.", "Okay. I can do that for you. May I have your first and last name please?", "My name is Jody Savarese.", "Okay, Jody as your first name and Savarese as your last name?", "Yes.", "Okay, I'll also need your customer number and your date of birth sir.", "just a second.", "Sure, please take your time.", "Customer number, which exactly is the customer number? I'm not really sure.", "Your customer number is the string of numbers above your profile picture.", "Oh! right, I got it. The customer number is four four right?", "It should be five digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's six six six one.", "Six six six one.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, six six six one four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four two not four four four three. I thought I saw three.", "Okay. No worries sir. You said six six six one four four four two right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is twenty five of October, nineteen sixty five.", "twenty five of October, nineteen sixty five right?", "Yep, that's right.", "Okay, just a moment please.", "okay.", "Alright. May I know if this cancellation will be temporary or permanent?", "I want a temporary cancellation. I cannot handle the current billing of my account at the moment but will surely get back to you when I'm ready.", "Okay. Before I proceed with a temporary cancellation, may I know if you have suggestions on how we can serve you better?", "Well, I have no problem with the automatic billings, I just can't handle it at the moment. But I think your company should really consider looking into the ridiculous charges that's being deducted along with the automatic billings. It's just too much and too frequent.", "We're very sorry for the inconveniences. We will surely look into that.", "Please do.", "Alright. Please feel free to contact us whenever you have any sort of complaints or suggestions.", "I'll do that.", "Okay. Please hang on while I proceed with the temporary cancellation sir.", "Okay.", "I'll proceed to cancel your billings temporarily on the system. Do you confirm cancellation?", "Yes please, you can proceed.", "Alright.", "Yep.", "Okay done. Your plan is now cancelled.", "thanks.", "Thanks for contacting us.", "Thaks for the help.", "Yeah. Bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_393_000", "insurance_393_001", "insurance_393_002", "insurance_393_003", "insurance_393_004", "insurance_393_005", "insurance_393_006", "insurance_393_007", "insurance_393_008", "insurance_393_009", "insurance_393_010", "insurance_393_011", "insurance_393_012", "insurance_393_013", "insurance_393_014", "insurance_393_015", "insurance_393_016", "insurance_393_017", "insurance_393_018", "insurance_393_019", "insurance_393_020", "insurance_393_021", "insurance_393_022", "insurance_393_023", "insurance_393_024", "insurance_393_025", "insurance_393_026", "insurance_393_027", "insurance_393_028", "insurance_393_029", "insurance_393_030", "insurance_393_031", "insurance_393_032", "insurance_393_033", "insurance_393_034", "insurance_393_035", "insurance_393_036", "insurance_393_037", "insurance_393_038", "insurance_393_039", "insurance_393_040", "insurance_393_041", "insurance_393_042", "insurance_393_043", "insurance_393_044", "insurance_393_045", "insurance_393_046", "insurance_393_047", "insurance_393_048", "insurance_393_049", "insurance_393_050", "insurance_393_051", "insurance_393_052" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello welcome to Rivertown customers service my name is Angela how may I help you?", "My name is Clement.", "Okay mister Clement, how may I help you?", "I will like to change my password.", "Okay Sir. mister Charles if I get you well you will like to reset your password?", "Not Charles. Clement.", "Oh sorry sir mister Clement you want to change your password?", "#Hm yes.", "Okay sir. Do you have your account policy number?", "#Uh is it the nine digit sent during registration?", "Yes it is.", "Okay. I have it.", "Let me have it.", "One four.", "One four.", "Three one.", "Three nine.", "No, three one.", "Oh sorry three one.", "Two two.", "Two two.", "Nine zero four.", "Nine zero four.", "That is all.", "Okay. One four three one two two nine zero four.", "Yes.", "Okay. Can I have the answer to your security question?", "What is the security question?", "What is the name of your first pet?", "Warrior.", "Okay. Do you have the number or the Email linked to your account?", "#Um I am not sure.", "Please confirm before I send you a link to reset your password.", "Okay I have the Email.", "Can you provide it to know if it is the same with the one I have here.", "You have it with you already. Can you just reset it?", "Sorry sir. I need to verify this in order to secure your account.", "#Hm Okay. Clement two four at gmail dot com.", "Okay sir. #Hm should I reset it for you or I should send a link for you to do that?", "Help me with it.", "You will have to respond to a pop up message for you to input your password.", "Okay.", "The message has been sent.", "Okay. Have seen it and I just created a new password.", "Okay Sir. mister Clement I am sorry if have stressed you in any way. I had to do this to secure your account.", "I understand no problem.", "Is that all you want me to do?", "#Uh yes for now.", "Okay sir. Thanks and have a nice day.", "Okay mister ", "Angela Sir.", "mister Angela bye will contact if I need something else.", "Okay Sir. No problem. Bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_394_000", "insurance_394_001", "insurance_394_002", "insurance_394_003", "insurance_394_004", "insurance_394_005", "insurance_394_006", "insurance_394_007", "insurance_394_008", "insurance_394_009", "insurance_394_010", "insurance_394_011", "insurance_394_012", "insurance_394_013", "insurance_394_014", "insurance_394_015", "insurance_394_016", "insurance_394_017", "insurance_394_018", "insurance_394_019", "insurance_394_020", "insurance_394_021", "insurance_394_022", "insurance_394_023", "insurance_394_024", "insurance_394_025", "insurance_394_026", "insurance_394_027", "insurance_394_028", "insurance_394_029", "insurance_394_030", "insurance_394_031", "insurance_394_032", "insurance_394_033", "insurance_394_034", "insurance_394_035", "insurance_394_036", "insurance_394_037", "insurance_394_038", "insurance_394_039", "insurance_394_040", "insurance_394_041", "insurance_394_042", "insurance_394_043", "insurance_394_044", "insurance_394_045", "insurance_394_046", "insurance_394_047", "insurance_394_048", "insurance_394_049", "insurance_394_050", "insurance_394_051", "insurance_394_052", "insurance_394_053", "insurance_394_054", "insurance_394_055", "insurance_394_056", "insurance_394_057", "insurance_394_058", "insurance_394_059", "insurance_394_060", "insurance_394_061", "insurance_394_062", "insurance_394_063", "insurance_394_064", "insurance_394_065", "insurance_394_066", "insurance_394_067", "insurance_394_068", "insurance_394_069", "insurance_394_070", "insurance_394_071", "insurance_394_072", "insurance_394_073", "insurance_394_074", "insurance_394_075", "insurance_394_076", "insurance_394_077", "insurance_394_078", "insurance_394_079", "insurance_394_080", "insurance_394_081", "insurance_394_082", "insurance_394_083", "insurance_394_084", "insurance_394_085", "insurance_394_086", "insurance_394_087", "insurance_394_088", "insurance_394_089", "insurance_394_090", "insurance_394_091", "insurance_394_092", "insurance_394_093", "insurance_394_094", "insurance_394_095", "insurance_394_096", "insurance_394_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, I would like to cancel my insurance plan. I tried doing it on the website but I couldn't so I guessed I have to make a call to cancel it.", "Alright. I can help you with that. May I have your first name and your last name sir?", "My name is John Gregory.", "Okay sir. John as the first name and Gregory as the last name. Is that correct sir?", "Yes, that's right.", "Okay. I'll also need your birth date and your customer number.", "#Uh, sorry? My birthday? My birthday isn't today.", "(laughter), your date of birth not your birthday sir.", "Oh! I thought you were asking me to celebrate my birthday.", "(Laughter).", "Okay. My date of birth is September sixth, nineteen ninty four.", "September sixth, nineteen ninty four. Is that correct?", "Yep, that's it.", "May I have your customer number please?", "My customer number is just a moment please.", "Take your time.", "Okay. Got it. My customer number is one one one one.", "one one one one.", "five five four one.", "five five four one.", "Yes, that's right.", "Alright. Please hold on.", "Okay.", "Okay. To be able to cancel your plan, I'll need to have your policy number.", "Policy number? What's that?", "Your policy number is the string of numbers below your profile picture.", "Oh! I think I wrote that somewhere. Just a moment please.", "Sure. Take your time.", "Okay. Got it. It's one one one one.", "One one one one.", "five five four four.", "five five four four.", "Yep, that's right.", "one one one one five five four four. Is that correct?", "Oh! it's actually five five five four. The last four digits are five five five four.", "Okay. One one one one five five five four. Is that right?", "Yes, that's right.", "Hold on while I check the system please.", "mhm.", "Gotcha, to cancel your plan, I'll need to confirm the plan which you are currently enrolled in.", "I'm currently on Homeowner plan.", "Alright. May I ask which of the homeowner plans you are currently on?", "I thought these things should be on your system. Why are you asking me what plan I'm on when you can just check your system.", "Sorry for the inconvenience sir. Actually I have them on the system but I just need confirmation.", "that's homeowner preferred plan which is currently one thousand six hundred dollars per year.", "Okay. That's right.", "Yes, of course.", "Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?", "Oh it's I actually still have plans to still enroll but on a lesser plan.", "okay. May I know if the cost of the current plan have caused you any inconvenience?", "Jeez, can we just go ahead and cancel it? I don't really have time to start explaining that to you.", "Kindly hold on while I try to confirm on the system.", "Yeah sure.", "I'll proceed with the cancellation of your plan. Do you confirm the cancellation?", "Yes, I confirm to cancel it.", "Alright. Please hold on while I proceed with the cancellation.", "Yeah sure.", "Okay done. Your plan is now cancelled. May I ask if you plan to enroll in a lesser plan immediately?", "Actually, not really, not now.", "Alright sir. May I ask if there is anything else I can help you with?", "I actually wanted to ask you if I could cancel the plan on the website myself instead of having to make a call in case of next time.", "Of course sir. I can help you with that.", "Okay. I'd love that.", "Good. I'll explain that shortly.", "Hold on while I get something I can write on.", "Sure. Take your time.", "Okay. I've got that. Please go on.", "Alright sir. In order to cancel a plan, you'll need to click on the profile icon after logging into the website.", "I'll click on profile after logging in?", "Yes, that's right.", "Okay. What next?", "After clicking on your profile, you'll look for the Plan types icon.", "I'll click on the Plan types icon. Alright, go on.", "Then you just need to click on the plan you intend cancelling.", "Okay. I think I got that.", "Alright. Then you can just go ahead and click on cancel and that'll be all.", "Oh! it's actually very easy.", "Yes it is sir.", "I really appreciate your efforts and the time you've taken to explain all these to me. Hope you don't mind if I asked for your name?", "No problem sir. My name is Jake Fowler.", "Jake Fowler? Really! My wife's cousin bears exactly the same. I wonder if you both would look alike.", "(laughter), well, I doubt that. but it's a pleasure sir.", "Yes, it is.", "Is there anything else I can help you with?", "Well, I don't know if your company offers any kind of renters insurance.", "Yes, we do. Should I brief you on the types of renters insurance we offer?", "Yes please.", "Okay. We have one types of renters insurance.", "Okay.", "The first one is Renters Basic which costs one hundred dollars per year and renters preferred which costs five hundred dollars per year.", "It's actually nice. I've made enquires elsewhere and your company seems to offer it at a cheaper rate.", "Yes sir. We always try to give the best at affordable rates to all our customers.", "That's good. Thank you.", "Thank you sir. Is there anything else you need sir?", "I think that'll be all for now.", "Thanks for contacting us sir.", "Thank you too, it's been a pleasure." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_395_000", "insurance_395_001", "insurance_395_002", "insurance_395_003", "insurance_395_004", "insurance_395_005", "insurance_395_006", "insurance_395_007", "insurance_395_008", "insurance_395_009", "insurance_395_010", "insurance_395_011", "insurance_395_012", "insurance_395_013", "insurance_395_014", "insurance_395_015", "insurance_395_016", "insurance_395_017", "insurance_395_018", "insurance_395_019", "insurance_395_020", "insurance_395_021", "insurance_395_022", "insurance_395_023", "insurance_395_024", "insurance_395_025", "insurance_395_026", "insurance_395_027", "insurance_395_028", "insurance_395_029", "insurance_395_030", "insurance_395_031", "insurance_395_032", "insurance_395_033", "insurance_395_034", "insurance_395_035", "insurance_395_036", "insurance_395_037", "insurance_395_038", "insurance_395_039", "insurance_395_040", "insurance_395_041", "insurance_395_042", "insurance_395_043", "insurance_395_044", "insurance_395_045", "insurance_395_046", "insurance_395_047", "insurance_395_048", "insurance_395_049", "insurance_395_050", "insurance_395_051", "insurance_395_052" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello thanks for calling Rivertown insurance, my name is Susan, how may I help you?", "#oh Hi Susan. My name is Susan #laughter funny we bear same name.", "Awesome. It's my pleasure.", "yeah.", "How may I help you?", "yeah so I would like to change my address on my account.", "Okay. If I get that right, you want to change your address. Is that correct?", "Yes. Susan.", "Great. I will need you to answer few questions to enable me process your request.", "Okay. Go ahead please.", "Your full name and date of birth please.", "Susan wrights. My date of birth is #em first of January, nineteen eighty seven.", "Great!", "#Er What else do you need?", "Your customer number please.", "Eighty eight.", "Eight eight.", "No please, eighty eight. I mean like #ar eighty plus eight.", "apologies, eighty eight.", "That's correct.", "Okay. Please proceed.", "Five one two.", "Five one two.", "Zero four two.", "Zero four two.", "#Er nine six.", "Nine six. Awesome!", "Yeah right!", "I can see your information right here. #ar your current address is four eight zero one metz lane. Is that correct please?", "Absolutely.", "#ar Can I have the new address please.", "Okay. #em it's seven three eight evergreen lane Pomona, California.", "Seven three eight evergreen lane Pomona, California. Is that correct?", "Yes. You are right. #ar my husband and I just relocated because of his job.", "That's nice.", "Yeah. It's a start for our family.", "That's awesome.", "Yeah!", "#ar great! I have successfully changed your address.", "That was fast. Pretty impressive Thank you Susan.", "You are welcome.", "Is there a way I can do that myself.", "Ofcourse. All you have to do is log on to our website using your username and password and #ar select the account update option.", "I can do that. During my free time ofcourse #laughter.", "chuckles. Oh great!", "Yeah. Thanks.", "#ar Is there anything else you would like to do?", "That will be all. Thank you.", "Okay.", "Do have have a lovely day Susan.", "Thank you. You too.", "Bye bye.", "Bye." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_396_000", "insurance_396_001", "insurance_396_002", "insurance_396_003", "insurance_396_004", "insurance_396_005", "insurance_396_006", "insurance_396_007", "insurance_396_008", "insurance_396_009", "insurance_396_010", "insurance_396_011", "insurance_396_012", "insurance_396_013", "insurance_396_014", "insurance_396_015", "insurance_396_016", "insurance_396_017", "insurance_396_018", "insurance_396_019", "insurance_396_020", "insurance_396_021", "insurance_396_022", "insurance_396_023", "insurance_396_024", "insurance_396_025", "insurance_396_026", "insurance_396_027", "insurance_396_028", "insurance_396_029", "insurance_396_030", "insurance_396_031", "insurance_396_032", "insurance_396_033", "insurance_396_034", "insurance_396_035", "insurance_396_036", "insurance_396_037", "insurance_396_038", "insurance_396_039", "insurance_396_040", "insurance_396_041", "insurance_396_042", "insurance_396_043", "insurance_396_044", "insurance_396_045", "insurance_396_046", "insurance_396_047", "insurance_396_048", "insurance_396_049", "insurance_396_050", "insurance_396_051", "insurance_396_052", "insurance_396_053", "insurance_396_054", "insurance_396_055", "insurance_396_056", "insurance_396_057", "insurance_396_058", "insurance_396_059", "insurance_396_060", "insurance_396_061", "insurance_396_062", "insurance_396_063", "insurance_396_064", "insurance_396_065", "insurance_396_066", "insurance_396_067" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service.", "Hi, this is Maria speaking. How's your day going?", "Okay Maria, my day is moving fine how's yours too?", "fine.", "How may I help you?", "Yes. I want to enroll in plan. I tried doing that on the website but unfortunately I can't.", "I'll surely do that for you ma'am. Kindly provide me your first and last name?", "My first name is maria and last name as Hopkins.", "Okay maria as the first and Hopkins as the last name.", "Exactly.", "Kindly provide me with your customer number too ma.", "Oh! The customer number is four four right?", "It should be eight digits long.", "yes, it is.", "Good. Could you read that number to me please?", "Yeah. It's six six six one.", "Six six six one.", "four four four three.", "four four four three.", "Yep, that's right.", "Okay, six six six one four four four three, is that correct?", "Oh! Sorry, it actually ends with four four four five not four four four three. I thought I saw three.", "Okay. No worries sir. You said six six six one four four four five right?", "Yes, that's right.", "Perfect. May I have your date of birth please?", "Sure. My date of birth is October first, nineteen sixty.", "October first, nineteen sixty right?", "Yep, that's right.", "Okay, just a moment please explain which insurance plan you would like to enroll in?", "Yes, I will like to insure my pet. It's a cat named Paulie.", "Oh! Okay.", "Kindly provide me the fee and the method of paying.", "we have five plan in pet categories.", "State them.", "Petcare Basic which is five hundred dollars per year and Petcare Preferred which is one thousand dollars per year.", "Okay I will go with that Petcare Preferred which is one thousand dollars per year.", "Alright. That isn't a problem for us ma.", "Paulie is so beloved to me. Kindly state the way of payment please, I can't wait.", "Okay. You'll have to provide me your credit card details.", "You mean the number, expiration date and cvv right?", "Yes exactly, proceed with the number.", "Four nine five nine.", "Four nine five nine.", "five one one eight.", "five one one eight.", "five three seven nine.", "five three seven nine.", "Three three three nine.", "Three three three nine.", "Yes, can I proceed with the expiration date?", "Yes please proceed.", "It's eight, twenty twenty four.", "Eight, twenty twenty four.", "Yeah.", "What is your CVV?", "Six five five.", "Six five five.", "Yeah.", "Can I proceed with the enrollment in the plan.", "Please do.", "Wait a moment while I enrol you in a plan.", "Alright. Thanks.", "Okay, you have successfully enroll in Petcare Preferred which is one thousand dollars per year.", "Oh! Thanks I'm so much grateful.", "Thank you too. Is there anything else I can do for you again?", "No, that will be all for now.", "Ok, do have a great day! Bye!", "Thanks bye!" ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_397_000", "insurance_397_001", "insurance_397_002", "insurance_397_003", "insurance_397_004", "insurance_397_005", "insurance_397_006", "insurance_397_007", "insurance_397_008", "insurance_397_009", "insurance_397_010", "insurance_397_011", "insurance_397_012", "insurance_397_013", "insurance_397_014", "insurance_397_015", "insurance_397_016", "insurance_397_017", "insurance_397_018", "insurance_397_019", "insurance_397_020", "insurance_397_021", "insurance_397_022", "insurance_397_023", "insurance_397_024", "insurance_397_025", "insurance_397_026", "insurance_397_027", "insurance_397_028", "insurance_397_029", "insurance_397_030", "insurance_397_031", "insurance_397_032", "insurance_397_033", "insurance_397_034", "insurance_397_035", "insurance_397_036", "insurance_397_037", "insurance_397_038", "insurance_397_039", "insurance_397_040", "insurance_397_041", "insurance_397_042", "insurance_397_043", "insurance_397_044", "insurance_397_045", "insurance_397_046", "insurance_397_047", "insurance_397_048", "insurance_397_049", "insurance_397_050" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello Good day. This is Anabel speaking from Rivertown customer care service how may I help you.", "Good day my name is Nelson.", "mister Nelson how may I help you?", "I will like to cancel a plan.", "Okay if I hear you well mister Nelson you said you want to cancel a plan.", "Yes.", "Okay Sir. which plan is it sir?", "#Hm Basic auto plan.", "Okay sir. I will like to ask you some questions about your account.", "Okay i am listening.", "Please Sir can I have your account name?", "Nelson Clifford.", "Okay Sir. Please sir can you provide your account number?", "#Hm five five.", "Five five.", "Six Nine.", "Six One.", "#Er it is not six one.", "Sorry Sir please call it again sir.", "Six nine.", "Six nine.", "Three zero.", "Three zero.", "Four eight.", "Four eight.", "That is all.", "Okay sir please provide your address sir.", "My address?", "Yes Sir.", "Do you need that to cancel a plan?", "Yes sir. For verification.", "Okay. it is one two five five Aspen Court Boston.", "mister #Uh Nelson Kindly please provide your phone number sir.", "Six one seven three five three eight six zero one.", "Okay Sir. Six one seven three five three eight six zero one is that it sir?", "Yes.", "Okay sir you said your plan is basic auto Sir?", "Yes it is.", "Okay Sir. Your plan here will expire tomorrow Sir.", "I am aware that is why I want to cancel it.", "Okay sir but you can just renew the plan sir.", "I know but I want to cancel it for now. can you just stop this question and move on with the cancellation?", "Okay sir. I just cancel your plan Sir.", "Thank you.", "Okay Sir. is that all you will like me to do sir?", "Yes for now.", "Okay mister Nelson. please can you help with rating after the call?", "Okay mister ", "Anabel.", "mister Anabel. Bye.", "Bye bye Sir." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_398_000", "insurance_398_001", "insurance_398_002", "insurance_398_003", "insurance_398_004", "insurance_398_005", "insurance_398_006", "insurance_398_007", "insurance_398_008", "insurance_398_009", "insurance_398_010", "insurance_398_011", "insurance_398_012", "insurance_398_013", "insurance_398_014", "insurance_398_015", "insurance_398_016", "insurance_398_017", "insurance_398_018", "insurance_398_019", "insurance_398_020", "insurance_398_021", "insurance_398_022", "insurance_398_023", "insurance_398_024", "insurance_398_025", "insurance_398_026", "insurance_398_027", "insurance_398_028", "insurance_398_029", "insurance_398_030", "insurance_398_031", "insurance_398_032", "insurance_398_033", "insurance_398_034", "insurance_398_035", "insurance_398_036", "insurance_398_037", "insurance_398_038", "insurance_398_039", "insurance_398_040", "insurance_398_041", "insurance_398_042", "insurance_398_043", "insurance_398_044", "insurance_398_045", "insurance_398_046", "insurance_398_047", "insurance_398_048", "insurance_398_049", "insurance_398_050", "insurance_398_051", "insurance_398_052", "insurance_398_053", "insurance_398_054", "insurance_398_055", "insurance_398_056", "insurance_398_057", "insurance_398_058", "insurance_398_059", "insurance_398_060", "insurance_398_061", "insurance_398_062", "insurance_398_063", "insurance_398_064", "insurance_398_065", "insurance_398_066", "insurance_398_067", "insurance_398_068", "insurance_398_069", "insurance_398_070", "insurance_398_071", "insurance_398_072", "insurance_398_073", "insurance_398_074", "insurance_398_075", "insurance_398_076" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, Thanks for calling Rivertown Insurance. How may I help you?", "Good morning. How are you?", "I'm fine sir. How may I help you sir?", "I want to do few stuffs on the mobile app but I can't seem to navigate my way through it.", "I can help you with it sir. However, what particular help do you need sir?", "That's so lovely of you.", "You can count on us to solve all of your insurance related problems sir.", "[Laughter]. You sound so confident. Well, I need to update my payment preference.", "I'll need some of your details for identification sir.", "What details to be precise?", "What's your first and last name sir?", "Matt James. My email address is Jamesmatt at gmail dot com.", "What's your phone number sir?", "Seven Two Zero Four.", "Seven Two Zero Four.", "Zero Zero Two Nine.", "Zero Zero Two Nine.", "Four Eight.", "Seven Two Zero Four Zero Zero Two Nine Four Eight right?", "Yes that's my mobile phone number.", "Captured. Next is your date of birth sir.", "I was born on the Seventh day in the month of January Nineteen Sixty Five.", "January Seventh Nineteen Sixty Five right sir?", "Exactly.", "What's your social security number sir?", "Is that the number written at the top right hand corner of the mobile app?", "No sir. Can you see the nine digits number at the top bottom of the app.", "Just a minute please. My eyes are blurry. I need to get my glasses.", "Alright sir.", "You said it's written at the top bottom of the app?", "Yes sir. It's a nine digit number. Can you see it sir?", "uh-huh. I can see it.", "Can you read it out sir?", "Five Two Two Five.", "Five Two Two Five.", "Nine Four Six.", "Nine Four Six.", "Six Three.", "What's your policy number sir?", "I can't seem to remember my policy number. Is it also on the app?", "Yes it is sir. You can find it on your personal information icon on the app.", "Gotcha! The eight digit long number there right?", "Yes sir. Could you please call the numbers out for me?", "Sure. Two One One Four.", "Two One One Four.", "Three Five Five Three.", "Two One One Four Three Five Five Three. Is that right sir?", "Of course it is.", "Could you please tell me the answer to your security question?", "Morse. That's my mama's maiden name.", "She has such a nice name.", "Thank you.", "From our records, I can see that you were paying directly to us from your bank account sir.", "Yes that's right. I don't want to default in payment hence the need to update my payment preference.", "The payment option left now is by deducting it directly from your credit card sir.", "I'm fine with it.", "Could you please provide your credit card number sir?", "I need to go get my credit card. Give me a minute please.", "#em. It's fine sir.", "Yup! Four Five Three Two.", "Four Five Three Two.", "One Eight Two Seven.", "One Eight Two Seven.", "Four Six Five Three.", "Four Six Five Three.", "Seven Eight Four Nine.", "Seven Eight Four Nine..", "Have you confirmed it?", "Yes sir. Could you please provide details of the expiration date sir?", "Zero One Twenty Twenty Four.", "Gotcha! Next is your credit card CVV sir.", "Six Zero Zero.", "Your credit card has been succesfully added sir. Do you need help with any other thing sir?", "None for now.", "Alright sir. Thanks for choosing Rivertown Insurance sir. Do have a lovely day sir.", "Thanks for the help, Have a lovely day. Bye.", "Bye sir." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [ "UpdatePaymentPreference" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_399_000", "insurance_399_001", "insurance_399_002", "insurance_399_003", "insurance_399_004", "insurance_399_005", "insurance_399_006", "insurance_399_007", "insurance_399_008", "insurance_399_009", "insurance_399_010", "insurance_399_011", "insurance_399_012", "insurance_399_013", "insurance_399_014", "insurance_399_015", "insurance_399_016", "insurance_399_017", "insurance_399_018", "insurance_399_019", "insurance_399_020", "insurance_399_021", "insurance_399_022", "insurance_399_023", "insurance_399_024", "insurance_399_025", "insurance_399_026", "insurance_399_027", "insurance_399_028", "insurance_399_029", "insurance_399_030", "insurance_399_031", "insurance_399_032", "insurance_399_033", "insurance_399_034", "insurance_399_035", "insurance_399_036", "insurance_399_037", "insurance_399_038", "insurance_399_039", "insurance_399_040", "insurance_399_041", "insurance_399_042", "insurance_399_043", "insurance_399_044", "insurance_399_045", "insurance_399_046", "insurance_399_047", "insurance_399_048", "insurance_399_049", "insurance_399_050", "insurance_399_051", "insurance_399_052", "insurance_399_053", "insurance_399_054", "insurance_399_055", "insurance_399_056", "insurance_399_057", "insurance_399_058", "insurance_399_059", "insurance_399_060", "insurance_399_061", "insurance_399_062", "insurance_399_063", "insurance_399_064", "insurance_399_065", "insurance_399_066", "insurance_399_067", "insurance_399_068", "insurance_399_069", "insurance_399_070", "insurance_399_071", "insurance_399_072", "insurance_399_073", "insurance_399_074", "insurance_399_075", "insurance_399_076", "insurance_399_077", "insurance_399_078", "insurance_399_079", "insurance_399_080", "insurance_399_081", "insurance_399_082", "insurance_399_083", "insurance_399_084", "insurance_399_085", "insurance_399_086", "insurance_399_087", "insurance_399_088", "insurance_399_089", "insurance_399_090", "insurance_399_091", "insurance_399_092", "insurance_399_093", "insurance_399_094", "insurance_399_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, thanks for calling Rivertown insurance customer service. How may I help you?", "Hi, how are you doing today?", "I'm fine. Thank you. And you?", "I'm good too.", "So how may I help you sir?", "I wanted to ask if I could change my password on the website or if I have to make a call before changing it.", "Well, I can help you with your password reset here but you can also do it yourself on the website.", "Oh! Alright. I think definitely need to know how to do that.", "Yes sir. I'll need your first name and last name to help with your password reset.", "My name is Sean Jackson my email address is sean jackson plus B fourteen at gmail dot com.", "Thank you sir, Sean Jackson....Just to confirm, is sean spelled with s.h.u.n?", "No, it is S.e.a.n.", "S.E.A.N Okay. I'll also be needing your date of birth, phone number and your social security number.", "Just because I want to reset my password, you are asking me for this much information. Why must everything be so complicated with customer care services? Please just make it quick because I don't have all day.", "Please bear with us sir. We need this information to help you with your password reset. It'll be over before you know it.", "It's okay. Let's just get on with it.", "Thank you for your understanding sir. You can go on.", "my date is birth is July third, nineteen seventy eight.", "Okay. You said July third, nineteen seventy eight right?", "Yep, that's right.", "Kindly go on sir.", "what were the other information you requested for?", "Your phone number and your social security number sir.", "Okay. My phone number is one five two four five.", "one five two four five.", "Five four five two one six.", "Five four five two one six.", "Yep, that's right.", "Okay. one five two four five Five four five two one six, is that correct?", "Yep, that's right. Please what else do you need? I don't have all day.", "Just a moment sir.", "mhm.", "Okay. Can I have your social security number sir?", "just a second please. I think I wrote it somewhere h-here.", "Sure, please take your time.", "Okay. My social security number is three three Two.", "Three three Two.", "Three five two.", "Three five two.", "Six one One.", "Six one One.", "Yep, that's it.", "Okay, three three Two There five two six one one is that correct?", "sorry, my social security number actually ends with six seven three not Six one One.", "okay, you said three three one Three five two six Seven three, is that correct?", "Yes, that's correct.", "Okay, Just a moment please.", "mhm.", "Okay. Lastly I'll need you to give an answer to the security question in order to confirm the ownership of this account.", "Jeez, just go on.", "Okay. What's your mother's maiden name?", "My mother's maiden name is Alex.", "that's correct.", "Of course it's correct. Don't you need to verify my email? Isn't that what I really need for password reset? You're are just asking me random questions here and wasting my time.", "I was just about to ask that sir. I'm so sorry for the inconvenience. Kindly provided your email address sir.", "Jeez, I thought I told you my email address earlier and you still ask me to provide it? What's all these?", "I just need to confirm it sir. You said your email address is seanjacksen at gmail dot com. Is that correct?", "mhm. Yes, it is.", "Just a moment please. I need to verify your email on the system because your reset link will be sent there.", "sorry what reset link has been sent to my email? I haven't received any reset link.", "(laughter), the reset link hasn't been sent. I said the reset link will be sent to your email.", "Oh! Okay.", "Email verification is successful.", "Okay. So what's next?", "a reset link will be sent to seanjacksen at gmail dot com shortly.", "Alright.", "Kindly click on the link and reset your password.", "Okay. Is that all?", "Yes sir, is there anything else I can help you with?", "Well, I thought this conversation will be very short. I need to know how to reset my password on the website so that I wouldn't have to call the customer care service again. My wife also needs a password reset. I'll be able to help her with it. Just explain it to me.", "Alright sir. It's very easy.", "Okay. Please go on.", "In order to reset your password, you need to click on your profile icon.", "Please hold on. I need to get something I can write on.", "Okay. Take your time sir.", "please go on. You said I need to click on my profile icon right?", "Yes, that's correct.", "okay. And then what??", "After clicking on that, you'll see a password reset icon below your profile picture.", "a password reset icon below my profile picture? Okay. Please go on.", "Okay. You just need to click that account then it'll lead you to where you'll change your password.", "o-okay. Is that all?", "a password reset link will be sent to your email address just like I said earlier.", "A link will be sent to my email. Okay, got that.", "Okay sir. So you can change your password from there.", "Alright. Thank you.", "Thanks for your patience sir. Is there anything else I can help you with?", "definitely not, I think that will be all for now.", "Thank you for contacting us sir.", "Thanks for your help.", "Please feel free to let us know about any complaints or suggestions you might have for us to help serve you better.", "huh, after wasting so much of my time? I think you really need to work on time management.", "We'll definitely work on that sir. Do have a nice day sir.", "You too.", "Thanks once again sir, bye!", "Bye bye!" ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }