fabiochiu/medium-articles huggingface dataset:
Customer reviews power the new world of marketing.
By: Sumit Singh
Tags: Business, Marketing, Customer Service, Review

This customer review software has helped a lot people in there business growth. Hurry Now!!!

Build massive social proof and visibility with review generation and listings management from G2 Crowd’s #1 Online Review Management Software! : Click Here to get instant access

Whether you are a beginner who wants to get started with software or a professional business man/woman looking for improvement possibilities, you’ll find this software on this list that can suit your needs. Here is our ultimate recommended software which has help each and everyone who has buy and use this software for there businesses.

Generate unlimited 5-star review while stopping negative reviews in their tracks.

Sync your company data across 50+ review sites, business directories, social media, etc.

Free account setup to save you time and eliminate costly mistakes

With new technologies flooding every day, it is hard to keep up with all the updates. Reviews are a valuable resource for keeping up with recent innovations, communicating with fellow developers and getting a feel of what software is all about. Living in an era of content overload, it is hard to find the best Software out there. Some Software updates every day and every hour, while others only reflect on major innovations. There is definitely a lot to choose from and each and every one of them is somehow different from the other. However, it is important that you can tell the bad from the good and follow only quality Software that provide trustworthy information.
Agreed!
By: Bassey Elimian
Tags: Relationships, Lifestyle, Life Lessons, Marriage, Customer Service

Companies should give their staff a code of conduct on how to handle themself with customers. Big named companies such as SIXT has their reputation to uphold especially if they want to continue…
HOW TO USE SOCIAL MEDIA FOR CUSTOMER SERVICE
By: Emily Angold
Tags: Digital Marketing, Social Media Agency, Social Media, Social Media Tips, Customer Service

Social media is a great way to excel at customer service. Many customers prefer messaging on social platforms rather than phoning or emailing customer service. Customer service emails usually feel like automated responses and it can take days to hear back from a member of staff. Society nowadays, particularly younger demographics, like to avoid phoning family members and friends and turn to texting and messaging instead. They also have the choice of which platform they would prefer to talk to you on.

By handling customer complaints and concerns on social media, you’ll show other customers how dedicated you are to keeping them satisfied.

Here are a few starter tips to help maximise your customer service!

#1 Add all of your contact info on all of your platforms

Visitors will be able to see as soon as they go onto your page, which will stay in their mind that the option is open!

#2 Have a FAQ Instagram highlight

Not all customers will reach out to customer support when they have a problem and prefer to find a solution to the problem themselves. That’s why it’s helpful to provide self-service options on your Instagram account.

Having a highlight’s on ‘about us’ and ‘info’ can also help customers get their questions answered to without the hassle of getting in touch. The more information you display for your customers, the better!

#3 Ensure that your notifications are on so you can monitor any mentions and comments

When sharing customer feedback, not all customers will visit your business profile to share their experience and many probably don’t even follow you. Because you don’t get notifications about these mentions, you may miss these conversations. Getting negative reviews that you don’t know about can hurt your brand’s reputation and make customers less likely to trust you.

#4 Reply as quickly as possible!

As a result, 42% of consumers expect a response on social media within 60 minutes. This means responding to inquiries, reviews, and complaints as quickly as possible is the best social media customer service strategy.

Having a poor response time for replying to customers can have a bad knock-on effect to your brands reputation as it could cause customers to spread negative word of mouth.

#5 Make sure you have someone who’s role is focused on customer service.

If you have a marketing team and they don’t have time to be replying to customers on your social platforms, then it would recommend that you hire somebody that can focus directly on that. Of course, it depends on the size of your company, but you should keep an eye on your team’s workload when it comes to customer service. if you don’t manage your social media presence carefully, it can damage your brand and drive potential paying customers far away.
Great idea, Terry!
By: April M. Hamm, She They
Tags: User Experience, Illumination, Public Relations, Illumination Curated, Customer Service

Great idea, Terry! This would definitely be helpful, but I think it could be a limitation of Medium itself. You might be able to see “today’s” articles under “Latest" when you go to the publication main page. Also, I think ILLUMINATION sends out a daily newsletter with all the new posts for that day. (I’m new and only just finding time to explore during the holidays, so not for sure).

Are you a member of ILLUMINATION Global community on Slack? They may have a suggestions channel there (or may create one). But I do know they are responsive to direct messages if you have additional questions or suggestions.

You can also tag Dr Mehmet Yildiz here on Medium. I’m still learning who does what at ILLUMINATION, but being the founder, I know he’s committed to creating a pleasant experience for both writers and readers, and I’m sure he’ll appreciate the feedback.
3 Key Reasons Customers Aren’t Buying Into Your Sales Pitch
By: Nitish Menon
Tags: Psychology, Sales, Business, Marketing, Customer Service

3 Key Reasons Customers Aren’t Buying Into Your Sales Pitch

Photo by OSPAN ALI on Unsplash

I get it. Selling can be hard.

Having worked in sales for a few years, I learned this lesson the hard way. I quickly realized that most people typically don’t care what you have to say unless it adds something of value to them.

However, “value” is a tricky word. I don’t like to use it a lot, since it means different things to different people. For example, you may value a product’s price more than the actual benefit it offers, while I may value the benefit more by willingly paying an extra sum for the same product or vice-versa.

It only seems fitting to start with value as my first reason for why customers refrain from purchasing your product.

#1) Lack of Value Proposition

You have a prospect on call. You make all the right moves — talk about your product, the pain points it addresses, as well as a CTA at the end. The call helps you feel confident about the sale. However, you can’t get the prospect to sign off on the deal and make the sale. Even worse, they ghost you after several follow-up emails leaving you confused.

Possible reasons:

You both don’t share the same definition of “value.”

You limit your conversation to only your product and not them.

#2) Changing Expectations

Let’s face it; everyone has expectations. And prospects will always have unrealistic ones for your product. These are expectations only they can set but expect you to address them without them having to express it. They are created based on your product, capabilities, and business relationships. It’s our job to recognize these expectations for better customer satisfaction.

Possible reasons:

Your prospect believes they are not heard.

You fail to address your prospect’s pain points.

#3) Failure at Preparing for Resistance

Whether you like it or not, resistance is part and parcel of selling. It’s sometimes hard to detect because of its subtle delivery. If we fail to have a workaround even after recognizing it, it can often result in a lost sale. You must always anticipate resistance and allow them to express it to understand your product’s shortcomings.

Possible reasons:

You don’t recognize your prospect’s resistance and fail to address it.

Your prospect is scared of making the wrong business decision.

Takeaways

I would approach each sales call differently. Try to analyze the real reason behind a win or loss of each call to understand which aspect you need to work on.

If your prospect mentions price as a dealbreaker for the agreement, that isn’t the actual reason. Cost is only a means of justification. So, dig deeper to understand your target audience. The sales will start flowing right after.
My Cheat Sheet to Customer Service
By: Toku Mccree
Tags: Small Business, Life Coaching, Coaching Skills, Customer Service, Entrepreneuriat

My Cheat Sheet to Customer Service

Mostly we look at customer service like we look at cleaning out our garage; it’s something we have to do. The mess piles up. People complain. We want our customers to be happy and yet we find them impossible to please and incredibly annoying at times.

All of this happens because of the way complaints or upsets occur to us. Mostly complaints and upsets occur as something that is being done to us or happening to us.

We hear the feedback and before we know it, we’re assessing if we agree or disagree with it. We’re looking to see if this is our fault or not.

If it is our fault, we feel bad but it may not stop us from getting defensive.

If it isn’t our fault then we either get really defensive because MAN is this not on us OR we put on an act for our customers.

We pretend they’re being reasonable, we act as if this is our fault (even though it’s definitely not).

But whether or not it’s our ‘fault’ there’s a better way to relate to customer service.

Customer service is about being with our customers.

Whether they’re being reasonable or not. Whether they are right or not.

If you choose to have customers, you take the risk of dealing with unreasonable people.
vivo Malaysia Launches a Personalised Online Service to Customers For a Worry-Free Shopping Experience
Tags: Lifestyle, Smartphones, Digital, Shopping, Customer Service

vivo Malaysia launches 1-to-1 online service to serve customers better & to provide them with a worry-free shopping experience, starting from 21 Dec 2020 until 31 Dec 2020. During this campaign period, customers can easily reach out to professional vivo sales consultants for a detailed consultation session before purchasing any vivo’s products

While the nation continues in its fight against COVID-19, vivo to further its vivo Care mission in offering a safe working environment & shopping experience for its employees & customers, through a virtual consultation session. Customers can now get a professional consultation session from vivo’s sales consultants without having to visit their concept store

For any product inquiry, customers can send in their request to make an online appointment with a vivo’s consultant by scanning the provided QR code. Besides, customers can opt to conduct the session via a phone call, messaging or video call on WhatsApp or WeChat

Steps to book for an online consultation session with a professional vivo sales consultant, with terms & conditions apply:

Step 1: Scan the QR code or visit https://forms.gle/CEBFr7tMKnmHakte9 Step 2: Fill up the google form Step 3: Wait for the sales consultant to keep in touch

For more information about vivo Malaysia’s 1-to-1 online service, please visit Official FB Page or Official Website
Essential Rules For Online Customer Service
Tags: Virtualassistants, Customerservice, Leadgeneration, Coldcalling, Freelancers

Treating your business clients well is fundamental on the off chance that you are maintaining a business association. How you treat your customers enlightens a ton concerning you and your business. No client needs to take the administrations from a business that isn’t worried about their customers. On the contrary, the primary inquiry that emerges is how to continue your business customers by keeping them upbeat. All things considered, you can do such by employing client support on the web.

Truly, you read it right.

Recruiting client service online is an important response to every one of your concerns. Being an entrepreneur it turns out to be significant for you to consider your customers. This is the motivation behind why we prescribe everybody to take the help of client care administrations. They will end up being exceptionally useful for your business firm. You will be shocked to realize that client care administrations are specialists in their field and have the correct information to manage various business customers. Before taking the help of customer service online ensure that you distinguish their administrations dependent on some significant things that we will discuss underneath.

Things to look for before selecting the client administrations on the web:

Do they make it easy to work with:

Ensure that the client care specialists you are recruiting are specialists in portraying the business cycle with your clients. Try not to make your clients recruit a lawyer to comprehend your agreement to work with you. This doesn’t mean totally disregard the lawful cycle. Nonetheless, a lawyer’s responsibility is to shield you from all liabilities, even the little things that may have a little probability of really happening.

Do they make it simple for the customers to reach you:

Nothing is more upsetting than standing by to meet a real, live individual for help and every one of your clients find is a contact structure or an email address. Make an effort not to disregard your customer’s introduction. Offer a couple of decisions for contacting you, whether that is by email, phone, messaging system, live visit on your site, or a help work region/bother ticket structure.

If you have any doubts, ensure that you get some information about the things they generally need from you. This will be an immediate and simple approach to know your customers. In actuality, on the off chance that you are searching for proficient customer service online, at that point we would prescribe you to take the help GetCallers. It is outstanding amongst other client care benefits and will help your business association in growing. Ensure that you snatch this chance and take the help of “GetCallers”.
The Need For Call Answering Services
Tags: Homecare, Healthcare, Call Center, Answering Services, Customer Service

Call Center Answering Service has been conceptualized to manage calls from up and coming customers and clients. Associations all around the world face a critical issue in dealing with their customer calls. One consistent issue of the undertakings is to manage calls made by the customers and to enquire about the new organizations and things.

Customers search for help with worries concerning the thing or organization that they may have bought from an association. There are different responses to this particular issue and one of them is the replying mail. The fundamental course of action is to recruit an alternate division of committed Call Center Answering Service specialists that are prepared towards taking note of the concerns of different impending business customers and clients.

The above game plan will benefit the different business associations to the extent of offering customer satisfaction.

Call Center Answering Service Regardless, one thing that may pressure you is the colossal proportion of the cost that it includes. Imagine yourself that selecting a lot of new and submitted staff with the same limits other than waiting for a call from the customers. This can cut down the overall proficiency of the association laborers that have a spot with this office.

Take, for instance, if the call volume is found underneath, by then your staff ought to sit before their own terminals the whole day without making any sort of move. They will be left with no work to do other than assessing the whole strategy again and again.

Another course of action that you may consider is to develop a bank of automated call places replying to mail. These machines can be used to record the concerns of approaching customers and clients. Of course, robotized machines will prompt customers about those issues that have been raised by them. The raised issues are for the most part shipped off the particular division and the association ought to hit them up. Even though this particular procedure is found to be practical for an association it disagrees with those clients who like to talk with a human voice.

This is the motivation behind why we couldn’t want anything more than to prescribe each business association to utilize the administrations of GetCallers. Indeed, you read it right. This is among the top Call Center Answering Service that are helping different business associations for quite a while. On the off chance that you are maintaining a business firm and are anticipating upgrading your customer administration at that point employing their administrations will end up being the most ideal choice for you.
Beware of Business Arrogance
By: The Denise Hill
Tags: Communication, Business Communication, Communication Skills, Marketing, Customer Service

Spending almost three decades in commercial radio, I can attest to the fact that media is very arrogant. Having absorbed some of that throughout the years, it is a trait I have to continually check because it is not beneficial to my brand nor, most importantly, to my service to my consumer. If your company or business suffers from industry arrogance, you may want to check yourself also and correct the message you are sending to your customers. Let me explain.

I worked in music formatted radio. For years, across multiple genres, I learned how to use science and data to manipulate listenership and how to make demands of those utilizing our product. I heard, “WE make the hits.” The belief was that our product was so necessary to the success of the other cogs spinning within the entertainment industry, that “they” needed us more than we needed them. Every record label needed us to play their music. Every promoter needed us to help them sell tickets to their concerts. And yes, every listener needed us to tell them what information was important, what was happening in their community, and what was good music for them to listen to and purchase.

I am not at all suggesting that radio is not an important tool of communication, information, or in influencing public perception because it is. However, I am also saying its importance and role in communicating should not be viewed as greater than the ones radio communicates with. Neither should you view your business as greater than the customers it was created to serve.

With technology and social marketing changing the landscape of how consumers engage with business and how they make their product choices, arrogance of any kind can be detrimental to business success. The cancel culture is real, and when a consumer gets a whiff of a business or business owner caring more about themselves or a counter-consumer ideal, they will shout it from the social media rooftops, take their money, and move to your competitor. In the case of my industry, where anyone can purchase a microphone on Amazon and become an radio or podcast sensation, there was no need to turn to a competitor for the product consumers could now create themselves.

It is important to honor your customers. Work the word “serve” into your company culture and business language. Communicate to your customers (and potential customers) that you hold that great service in high regard. Remember the value your product brings to the lives of its consumers and keep that message first. Ask patrons how they feel about your product in an attempt to always provide greater value. Don’t tell them how to feel. Your customers need to receive the message, loud and clear, that you care and do not take their support for granted. This form of communication fosters consumer loyalty and will be reflected in your impact and revenue.
It’s fine to prioritize your clients, but never do this…
By: Stuart Robinson
Tags: Entrepreneurship, Freelancing, Agency, Client Relationship, Customer Service

Photo by Quino Al on Unsplash

It makes sense to allocate different amounts of time and resources to different clients depending on how much they’re paying you.

You can place a higher priority to a bigger client’s job or to a client that pays a rush fee.

This is fine until it comes to customer service.

When it’s a decision between which job you can take on, you need to prioritize as a business decision.

When it’s about listening to your customers' needs, even though you might not able able to address all of them, customer service is a human decision.
Octopus Tech Solutions Named a Top B2B Company in the World
By: The Octopus Tech Solutions
Tags: B2b Company, Bpo Services, Customer Support, Clutch Award, Customer Service

Every year, Clutch announces their Leader Award winners. These companies represent the highest-ranking service providers on the site according to geographic location and service line. We are excited to announce that Octopus Tech Solutions is a global B2B leader on Clutch’s directory. We have been specifically recognized for our BPO services, coming in at #4 in the world!

Located in the heart of Washington, DC, Clutch is a B2B ratings and reviews platform. Their team independently interviews the former clients of companies. This direct feedback ensures that all of the verified reviews on Clutch add value for the reader.

“We are thrilled to be awarded by Clutch once again and to be recognized for our hard work and commitment towards our clients.” — Dhruva Khanna, CEO

We are also featured on Clutch’s sister site, The Manifest! The Manifest is a company listing site. Their team compiles shortlists of B2B companies according to their location and service line. The site also features business survey data, advice, and how-to guides. Octopus Tech Solutions is also among the top BPO firms on the Manifest!

We are grateful for each and every one of our wonderful customers who made this possible by leaving us reviews on Clutch. Here’s what they had to say about working with us.

“Octopus Tech Solutions’ performance has been much better than the other company we worked with earlier on. We’ve had a great experience working together. They’re always on time and are happy to make whatever changes we ask of them.” — CLO, E-Commerce Store

This global award and our 4.9-star rating were made possible by all of our wonderful clients! For top rankings and brilliant performance in previous years, most of the business owners hire Octopus Tech Solutions for multilingual customer support services all around the globe. Clutch helps the clients to contact the leading service providers for businesses.

To learn more about us and our previous project, read the reviews left by clients on our Clutch profile. Ready to get started on your next project, get in touch.

Original Source: https://www.theoctopustech.com/octopus-tech-solutions-named-a-top-b2b-company-in-the-world/
Managing Customer Relationships with CRM
By: Daniel Hopper
Tags: Digital Marketing, Strategy, Business, Marketing, Customer Service

Managing Customer Relationships with CRM

Photo by MayoFi on Unsplash

Wouldn’t it be great to have a tool to help us track our interactions with customers to understand their needs better?

And manage ongoing relationships with our customers as well as customer leads.

It is cheaper to retain customers than it is to attract and convert new ones.

Meaning we’re more profitable!

This blog explores Customer Relationship Management — explaining how it works and its benefits of using CRM.
De-Escalating Angry Customers
By: Copacetic Aesthetix
Tags: Customer Service, Business Tips, Branding, De Escalation

No matter how hard you strive for perfection with your customers and no matter how willing you are to right any perceived wrongs, someone, at least one person, will still get super pissed eventually. It’s just the way it goes. So as we’ve heard all across pop culture; if you stay ready, you ain’t gotta get ready. So here are some steps for when it happens, AND IT WILL HAPPEN, so that you can soothe that angry person or at least prevent them from assaulting you.

Keep Your Emotions Out Of The Mix

The first thing of vital importance is to keep your emotions out of it. You don’t need two emotionally charged humans participating in a heated conversation. As the professional in the situation, what matters most is your bottom line, not being “right” in all instances. Watch your tone, speak slowly and softly. Remember that the customer often isn’t attacking you personally. I repeat, DO NOT TAKE IT PERSONAL.

Listen intently to what they’re saying and read between the lines just a little. Highly upset people can easily become irrational and lose sight of the core reason they were ever angry in the first place. Listen to what they’re telling you the problem is then clarify it by saying something such as, “to make sure I understand the issue…”. Most issues are the result of miscommunicated expectations.

Listen To Customers; Then Talk Strategically

Aside from the problem fixed and sometimes even instead of the problem fixed, your customers just want to feel heard. They want to hear something like, “No, you’re totally right. This should not have happened. Your reaction is valid and I’m here to make it right.”

Use power words. Your goal is to regain the trust and retain the patronage of each client and customer you have. You don’t want to lose them over a misunderstanding. The angrier they are, the more people they will take down with them. Gain their trust through power words. Instead of saying “I can help you” which they’ve heard a millions times before, a promise that has often been broken, say something like: “I’ve been empowered with the tools needed to solve your issue and we will get this resolved immediately.” Say those two statements aloud and just bask in the different energies they both give off.

Show Your Customers Empathy

Put yourself in their shoes. Aside from being a business owner, you are likely someone's client and someone's patient and someone’s customer as well. What is it that you’re searching for in similar situations ? How would you like to be talked to or treated ? Treat the customer how you’d like to be treated.
Utilizing A Virtual Assistant For Your Business
Tags: Virtual Assistant Needed, Virtual Assistant, Cold Calling, Virtual Assistant Service, Customer Service

By utilizing virtual assistants for your business organization has become one of the most essential things nowadays. Multiple business firms have started to take the assistance of virtual assistants to enhance their business workings. Now you must be thinking about how a business firm can get better with the help of virtual assistants? Well, the answer to this question is quite straightforward. Virtual assistants are the ones that can perform the business duties on your behalf, for example, they can handle all your business clients’ queries and can provide them with the best possible solutions. On the other hand, they are simply amazing at maintaining a good relationship with them which is quite very essential if you want to build a good reputation in the market.

If you are running a business firm then a virtual assistant needed for your firm.

It is true, that you need them now more than ever.

Above all else, you need to choose and see the necessities of your business firm so you can employ a virtual help organization that coordinates every one of your prerequisites. When you know about your business needs pick the administrations of the best virtual assistant needed for you. Ensure that you set a spending plan for the client care specialists.

These days, the fundamental inquiry that consistently emerges is, the reason virtual assistants are more deprived than any other time? All things considered, the response to this inquiry is very basic. These days, it has gotten fundamental for entrepreneurs to keep up their associations with their customers to keep a solid relationship with them. Nonetheless, keeping up and supporting a relationship with them isn’t that simple as you are deprived to be accessible for your clients every minute of every day. To be accessible for them each time it has gotten significant for the business firms to delegate and look for the virtual assistants needed.

Indeed, you read it right.

Virtual assistants can end up being a resource for your association. The best part about taking their help is that they will manage every one of your customers day in and day out. All the questions of your business clients will be tackled in a brief time frame.

Who doesn’t want to provide their customers with the best possible solutions to their queries?

By furnishing your clients with the correct arrangements you can, at last, win their consideration towards you and can keep them longer. On the off chance that you are likewise among those entrepreneurs that are exceptionally worried about their business customers, at that point we would instruct you to take the help concerning “GetCallers”.
Can Consistency Become the Basis of Poor Service?
By: Mike Schoultz
Tags: Service Design, Customer Service, Consistency

If we don’t take care of our customers, someone else will.

Here’s an easy way to make your company stand out from the rest.

It’s called consistency.

But not all companies understand the difference between consistency and foolish consistency.

In my town, there’s a grocery store that exemplifies this. It’s a nice grocery store. They offer quality products, friendly staff, decent prices, and the store is clean and well maintained. I do 95% of my grocery shopping there.

But they’re not perfect. Not even close. Every time I go there, I get asked the same question:

“Did you find everything you were looking for?”

This seems like a good question to ask. But it’s not. The person who asks this question is the cashier. They ask me as I roll my cart up to their cash register and get ready to checkout. What they seem to miss is, when I walk up to the cash register, it means I’m done shopping.

So, why ask me if I found everything?

If I didn’t find everything, it doesn’t matter because I’m not going to take the time now to go get it. Besides, does the cashier really want to delay everyone in their line to go find something I couldn’t? I doubt it.

If I did find everything I was looking for, then the question is irrelevant. Either way, it’s a useless question, the way it’s asked.

The time to ask this question is when people are STILL SHOPPING. That’s when you can actually help them. Once they’re done shopping, you’re not helping them.

Why do they ask this question at the cash register?

Probably some consultant said they should. Since they heard it from a highly paid consultant, they do it. Worse, they continue to do it without thinking.

Actually, they do think about it. I have asked several of their employees why they always ask the same question. They told me they have secret shoppers. They lose points if they don’t ask the question.
The largest resource yet for ‘customer’ professionals: 160 open jobs at top-ranked startups, influencers, educational resources and community groups.
By: Ben Goodey
Tags: Customer Experience, Customer Success, Resources, Careers, Customer Service

Times aren’t easy and we wanted to do something to give back to our community.

So, we’ve created an enormous resource for the ‘customer’ profession. Please take a second to hit and hold the clap button to share this far and wide.

What’s included?

• 161 open positions (filterable by country and seniority) at the top startups to work for in 2021 (voted by Forbes, LinkedIn and AngelList) — so you can choose a rocketship to join.

• 19 people to follow to accelerate your learning — not just the usual faces.

• 68 educational industry blogs, training videos and podcasts — from all skill levels.

• 16 industry community groups — so you can network and build a professional community.

View the resource here: customer service resources.

Got a job open at your company? Fill out this form to add an open position that you’ve found or have open at your company.

With love,

SentiSum ✌️
8945899703=7484887496.
Tags: Zest, Money, Numbers, Cars, Customer Service

8945899703=7484887496. Zest money customer care number. Any problem solved call now. 24×7 hours call now.
Make Money Online as a Customer Support Representative
By: Marex Venture
Tags: Customer Support Services, Make Money From Home, Make Money Online, Customer Service, Make Money Online Fast

Do you know you can work in a financial institution from the comfort of your home?

This will definitely interested people who want to work in the finance sector but have not really gotten the opportunity or time to do that.

In this post, I will be sharing information about a company that is looking for remote workers for the position of Customer Service Representative — Bank/Credit Union Support, and their training starts in January.

Jack Henry & Associate Inc. is a leading provider of technology solutions and payment processing services primarily for the financial services industry.

They are looking for a full-time Customer Service Representative — Bank/Credit Union Support to work remotely.

The job entails assisting customers with a wide range of software products.

The added advantages are the training opportunity to gain hands-on experience working with a variety of software products, which can lead to career advancement opportunities across the organization.

The training options are:

January 11th, 2021; Monday-Friday; 8 am-5 pm for the first 3 weeks.

January 18th, 2021; Monday-Friday 1 pm — 10 pm for the first 3 weeks

The minimum qualifications are:

At least 2 years of experience in a call center or bank or credit union industries

Must be available for one of the shifts outlined on the website

Preferred qualifications are:

Bachelor’s degree in business or IT related field

A bilingual candidate will be preferred but not required.

To learn more about the job opportunity and apply, click Customer Service Representative

You can help someone by sending this post to them.

Have you made money online before? Drop your comments below
Customer Service Lessons From the Best Unknown Companies — Shep Hyken
By: Shep Hyken
Tags: Customer Service Lesson, Small Business, Customer Expectations, Competition, Customer Service

The answer is to not compare yourself to the competition, but to the best companies from other industries.

In my customer service speeches, I’ll sometimes ask the audience to share who their favorite and easiest companies are to do business with. The typical answers are Amazon, Zappos, Walmart and other recognizable brands. Once in a while, an audience member will mention a local business. Sometimes it’s a restaurant or a car dealership. It really doesn’t matter whether you know the company well or not. It’s the fact that the company offers an excellent experience-one from which we might be able to learn.

One of our subscribers, Heidi Reslow, shared an experience she had with Grace Air Conditioning. This is a local company. She told me about her experience, and I am compelled to share it in her words. In a note to the company, she wrote the following:

“You all exceeded my expectations and I just have to say Thank You! I LOVED that the office called me this morning to tell me that Mark was on his way. I LOVED that he showed up on time. He was professional and personable. I LOVED that he was not rushed, answered my questions, and took the time to look at all of the vents, etc. in my home with me.”

There’s more, but you get the idea. Heidi was VERY happy and LOVED doing business with them. So, what can we learn?

She loved that the office called her when the repairman was on his way. That’s proactive communication. Customers love to be informed.

She loved that he showed up on time, which builds confidence and enhances credibility. Showing up on time is another way of proving you do what you say you’ll do.

She loved not feeling rushed when she had questions. Customers know when you rush them through a process or transaction. It makes them feel unappreciated-and in some cases, more like a number than a person. Slow down. Build a relationship. Build trust.

So, those are three lessons: practicing proactive communication, doing what you say you will do and focusing on the relationship with a little extra time rather than rushing through the experience. If you dig deeper, you’ll find there’s even more we can learn from this great experience. The point is that we can learn from all types of companies, not just the iconic brands.

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314–692–2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken

(Copyright © MMXX, Shep Hyken)
Best Website Maintenance Services, Site Security, 24x7 Customer Support
By: Tritan Solutions Pvt Ltd
Tags: Web Design, Website Maintenance, Web Development, Web Security, Customer Service

Website Maintenance

Tritan Website maintenance is so greatly more than remedying the periodically broken link or revamping an out of date plugin and affects so numerous other elements of your online dignity. So, why is website maintenance significant?

Tritan Website maintenance is crucial to any business, nonetheless of size. Your website is a widespread window into your business and it can have a big impact on how the significance of your product or service is anticipated. A well-maintained website is crucial for real-time service initiatives.

All businesses need typical Tritan website maintenance to persuade and retain customers, conserve search engine rankings, and present new information, products, and assistance to the public. Tritan Website maintenance is moreover determined to maintain the significance of the website over time.
How Technology is Changing Customer Service
Tags: Digital Transformation, Customer Service, Small Business, Technology

Customer service today looks vastly different than it did even ten years ago.

Ten years ago, mediocre customer service was almost the expected standard, with long wait-times on phone calls or help emails that wouldn’t be returned for days. And sometimes, even if the customer service wasn’t great, you’d still stay on as a customer.

Now, though, technology has changed customer service in so many different ways. As a result, it’s also morphed customers’ expectations, with over 54% of customers across the globe saying that their customer service expectations have risen even over the past few years.

Businesses are adapting, which is largely why 40% of American consumers have noticed that more businesses are turning their focus to customer service. We’re seeing more immediate and omnichannel support for higher-quality service than ever before, and this isn’t just a unique perk of great service; it’s an expectation.

And while customer expectations are paramount, the underlying cause and solution is one and the same: Technology.

How Technology Has Changed Customer Service

Technology has undeniably changed customer service in multiple different ways.

There are four changes, however, that most significantly impacted customer service:

Integrated CRMs leading to more personalized service

Live chat functionality offering instantaneous response times

Accurate reporting gave insight into needed areas of improvement

Mobile features allowed for remote access & improved service

Download our free eBook to learn more about how these technological advances have impacted customer service teams and customer expectations all over the globe, and how your business can prepare for the future.
The 5,000 Pound Lemming
By: Damon Kornhauser
Tags: Communication Design, Branding, Customer Service, Experience Design, Startup

In a recent email Google announced changes to their storage policies. The reason cited in the email for these changes were explained thusly:

“…to bring us in line with industry practices.”

Google, a company so powerful they literally own the Alphabet, with gravitas so massive as to incur antitrust wrath by the fearsome House of Representatives, and known for deciding for you what your online experience will be, basically said it’s changing their agreement with you because all the other kids are doing it.

Business is a series of decisions that hopefully deliver value, ideally to enough people (or for enough moolah) to sustain the cost of making that value-filled stuff. Brand, on the other hand, is how someone feels about how you deliver that value. Every touchpoint is an opportunity to share with your customer your commitment to how they feel.

All businesses make hard decisions; decisions that might annoy or disappoint. But every business makes hard decisions with the hopes that those decisions will let them continue to make decisions at all and not go bankrupt trying.

Google’s decision doesn’t just potentially disrupt their customer, but explains that disruption with an excuse that has nothing to do with their brand. It not only fails to accept responsibility, but externally blames the “industry.” Everything communicates something, and what Google did convey is an acceptance of being more like the other guy, not an industry leader deciding what’s possible in a market of mediocrity. So why not just go shop with the other guy?

Obviously, some companies offer products that are hard to replace, whether because of cost, availability, or the hassle of switching. But rest assured, without brand adhesion, customers will jump as soon as there is an alternative, and competitors will see an opportunity to sell your exact cookie recipe, but served with a smile. For Google to not choose to stand alone is, for lack of a better phrase, pfffffffftttttttt.

Let every decision be an opportunity of sharing who and why you exist, even when there are decisions that might cause a few of them to leave you. The people who believe in you will be reminded of why they do.
A Customer Success Playbook in 5 minutes or less
By: Gaurav Bhattacharya
Tags: Client Relationship, Customer Experience, Customer Service, Customer Success

The customer signed on and is willing to take a chance on your product. Now what? This is where customer success (“CS”) steps in and takes control. But, what is customer success?

What is customer success, and why is it important to have a customer success process?

Customer success is focused on 1) customer retention and/or 2) expansion (at least by traditional definitions). Expansion opportunities are highly dependent on your business model and product. Customer retention should be the bread and butter of your company’s revenue.

“Customer success is where 90% of the revenue is” — Jason Lemkin, SaaStr and Echosign (acquired by Adobe)

How do you retain (and potentially expand) customers?

Keep them happy — are the users happy with your product or service? Executive buy-in — are the decision-makers “bought-in” to your product or service? Making the product sticky (user adoption and dependence on the product) — is your product necessary to your customer? Addressing customer issues as needed — are you solving the problems they have?

Remember that getting sales through the door is difficult. It costs more to lose customers to churn than it does to retain them with customer success! Don’t let a customer leave because of a poor customer success process.

Okay, but where do you start?
What B2B Companies Can Learn From My Roofer (Phil)
By: Dennis Shiao
Tags: Marketing, Customer Service, Roofing, Lessons

I have a leaky roof. Every time it rains, I find some dripping inside the house. Phil came out and treated the roof, but the leak persisted.

Phil returned.

I have a retractable roof and Phil found the culprit: the rails on which the roof slides. He put some treatments on the rails to prevent water from penetrating.

And yet the roof continued to leak.

At this point, most roofers I’ve worked with would conveniently stop returning my calls.

Phil came back and treated the area some more.

And yet the roof continued to leak.

The other day, we had our first rain in weeks. Guess who CALLED ME?

It was Phil, calling to check on the roof.

The leak was nearly eliminated (we’re getting there), but a trace was still there.

So Phil came out again.

Each time, I ask Phil what I owe him. Each time, he said “don’t worry about it.”

Is there a lesson here for B2B companies?

YES!

Read my post at Rockstar CMO, “Be like Phil; you can’t hurry B2B love.”
Changing the outbound calling industry
Tags: Customer Feedback, Lead Qualification, Lead Generation, Customer Service, Telecalling

Successful tele-calling requires skills that cover countless aspects of communication. Apart from being good at interpretation, you need to be a shrewd marketer. At the same time, you should carry the weight of your brand. Today, hundreds of companies across India are outsourcing their outbound calling services to experts.

Outbound calling is the practice of cold calling a potential customer or client to educate them on a product or service and convince them to purchase it. An outbound caller tends to follow a script devised as part of a larger marketing campaign. This script will often include instructions on how to respond to questions or objections that a potential customer or client raises.

Outbound calls include, but are not limited to:

1. Lead generation and qualification: This calls for marketing efforts that cut through the noise to engage more prospects; as well as the expertise to ensure that only high-quality leads are guided into the sales funnel. If leads are not properly qualified before sales efforts begin, sales agents will waste their time chasing dead ends.

2. Appointment scheduling: In order to sell someone, you have to book a meeting with them first. And as a salesperson can tell you, that’s far easier said than done. Reps make countless calls each day, hoping and praying that one of their prospects will pick up the phone. Tele-calling helps saves countless hours of sales reps.

3. Inside sales: Inside sales professionals utilize high-touch methods to secure sales with prospects or clients, often for high-value services requiring longer-term nurture and strategic targeting. Tele-calling helps sales reps save their valuable time as the caller educates the prospects and communicates the value allowing reps to close the deal.

4. Customer feedback: Collecting customer feedback can be quite a challenge. Low response rates coupled with confusing answers can be problematic. However, with a personalized call, the response rate can be increased significantly and help companies collect valuable feedback.

When used strategically, tele calling is an extremely effective platform for building personal connections with customers, as well as gaining the insights required for a deeper understanding of their interests, needs, and buying modes.

Optimize your sales and operational processes with Futwork, reach out to us at hello@futwork.com or fill in the form here and we will get in touch with you.