Step-by-step on manage bookings from TrovaPage
Tags: Freelance, Extra Income, Extra Money, Side Hustle, Business

Managing bookings on TrovaPage.com couldn’t be easier! Manage directly through notifications, or go to ‘Me’ page, select ‘Services’ tab where all your posted services are listed, and click ‘Manage Business’ on each service to manage its bookings.

The business management tool organizes your bookings into 3 lists: ‘Booking’, ‘Services’, and ‘Payments’, in order to track the progress of each booking.

Besides, you could directly ‘Chat’ with your customer to acquire more information or instructions anytime when needed.

1. Make sure you’re reachable

Whenever something new happens to you that is booking or customer related, we will notify you through website notifications, emails, and SMS. We don’t want you to miss any opportunities, so please verify your phone number and email and stay tuned.

Regularly check and respond to your customers through ‘Chat’, including your Connection channel and General channel.

2. When you received a booking

You’ll receive a notification when someone wants to book your service. All your new bookings will be listed in ‘Manage Business’ under the ‘New’ progress tab.

You get to decide whether to accept the job or not. If you do, simply click the ‘Accept booking’ button. If your service is based on outcome delivery and your customer needs the service ASAP, you’ll be asked to return an estimated delivery time; if your service is based on appointment, you’ll see the customer’s availability, just pick an available time and return a precise service starting time to your customer.

To reject a job, open the ‘More options’ menu, select ‘Busy’ to send a polite decline notice, or select ‘Ignore’ to reject and delete the booking without noticing the customer.

To ‘Reschedule’ a service, send your available time frame, and your customer will return with their choice of time based on your availability.

3. Before your service starts

Once the service is accepted, you could view and manage your job progress through ‘Manage Business’ under the ’Services’ tab.

Before your service starts, you can scan your customer’s QR code to verify their identity and view booking details, or pull out the booking information from the ’Services’ list. Once the job is done, mark completion by clicking ‘Job completed’.

If your service requires payment before hand, Generate Invoice is available for you

4. When you finished your job

Once the job is done, mark completion by clicking ‘Job completed’.

If your service requires payment before hand, click ‘Generate Invoice’ and then mark your job as completed after your service is done.

5. When it’s time to collect money

To collect payment, send an invoice to your customer by clicking Generate Invoice. You could ‘Edit invoice’ to finalize payment. For specific scenarios such as transportation cost and grocery reimbursement, you could always reflect it when you’re editing an invoice.

All your pending payments will be listed under ’Payment’ inside ‘Manage Business’ page of your service.

Your customer has 7 days to confirm payment after receiving your invoice. If there’s no dissent on the final payment amount, the payment will be automatically deposited in your bank account. (Note that the payout may take up to 7 days to arrive.) Then, you could view all your payment records in ‘My Trova Income’.

If your customers have any dissent about the final payment amount, they will discuss with you through Chat or file a Dispute. Reason of dispute will be listed on the booking information, and it is up to you on how to handle it. We suggest you communicate the issue with your customer through Chat first, then decide whether Resend Invoice or Refund.

6. Don’t forget the feedbacks

Your customers could choose to Write a review after confirming payment, or mark that they Enjoyed it. Once they do that, you will be notified, and their connections could see the feedback of your service. All feedback will become a part of your business statistics. The more positive feedback you get, the easier your customer acquisition gets!