How Small and Medium Businesses Can Benefit with IT Service Desk Support?
By: Kisl Technology
Tags: Startup

Whether you own a small venture, a medium size enterprise or run a big corporation house, you do need technology for the smooth processing of the business.

Especially for small and medium industries where achieving sustainable growth is their centralized theme. Whether you are into finance or insurance, chemicals or e-commerce or doing business in any other domain, you will need technology for your daily operations.

Whether yours is a small scale IT organization, or a medium sized company, getting ahead in today’s business world doesn’t necessarily mean that you need to adopt the most cutting edge technology, but it does mean that you need to choose the right technology and equipment to profoundly impact your business’ daily operations.

For things to run smoothly and to manage your daily operations minus any hiccups you need IT support — a dedicated team of professionals ready to address your issues, it will guarantee better results, and prompt action.

This is where a IT service desk comes into picture. Operated by a technology service partner, a service desk’s primary role is to serve as the main point of contact for addressing user requests, monitoring cases, and assisting with IT related problem management.

Service desk supports empower SMEs with a range of service, so much so, that in many small and medium enterprises service desks are often integrated with other business processes such as:

Business Intelligence/ Analytics

Employee On boarding

Business Continuity Management

E-commerce implementation, and more

That been said, here are couple of benefits of having a dedicated IT Service Desk, for SMEs

Benefits of IT Service Desk Support

Cost Effective and Saves Time

The most important thing required to sustain in a competitive market is having a dedicated service desk resolving issues within a stipulated period, and responding to your IT service needs quickly. This will empower your business and help it become more swift and agile.

An efficiently staffed service desk can improve your company’s competence and decrease the percentage of human errors by developing automated processes, thus also curbing the expenses and saving a lot of time.

Improves Productivity

For any small or large business venture productivity is what sets the records straight, and helps the firm to grow and expand.

Contact management sites such as SalesForce, and software applications like Quickbooks, automates company work like sales tracking and bookkeeping, thus increasing the productivity levels of SMEs.

Contingency Services

SMEs most of the time face sustenance pressure. A major reason why they might lag in building a strong hold in the market is because of IT failure.

As per records, forty per cent of small and medium sector businesses experiencing critical IT failure go out of business within a year. This is the reason why having a service desk chalk out and provide backup as part of a disaster recovery plan is vital.

For example, a company like KISL, donned with expert personnel and offering 24/7 availability and support, empowers small and medium sector businesses to put an effective disaster recovery plan in place, to ensure that their business continues to thrive, should a disaster strike.

Conclusion

Having a service desk ready to resolve all your tickets within SLA is a boon for any small or medium sized company. It offers the SMEs several other opportunities such as access to experienced technology consultants, specialized in various IT domains.

A company like KISL offering IT service desk support to its small and medium sector business clients will help them in improving their productivity through collaborating, communication and knowledge sharing, thus helping them to bring higher return on investments.