Why Working in a Call Center Company Provides More Valuable Lessons than in School
By: Bposeats Serviced Office
Tags: Outsourcing, Customer Service, Callcenter

How does working in a real-world after school requires you to talk to different people with angry emotions?

But what’s a call center agent really do?

Learn more about this lucrative work and the value they have solved for each problem once their customers call.

Let’s define what a call center agent is?

A call center agent also known as a customer service representative works in a call center company that provides customer service, technical and / or professional support to its consumers around the world.

This call center company is a third party supplier to some multinational companies established around the world.

One US telco accounts, AT&T, outsourced their customer service to the Philippines (because it’s cheaper here and customers get the same quality result of service!).

Customer service offers a wide variety of options for a product or service. Since every commercial product has many other services that present problems, it is the responsibility of a customer service representative to become familiar with the right tools and solutions to resolve issues when customers call.

You may realize that the training provided to become an agent is just an overview and nothing better to familiarize yourself with the tools to use during live conversations. Once you’re on the production floor, you will receive unimaginable calls!

Dealing with customers? I mean, angry customers? Racist customers? Screaming customers? Completely absurd!

However, working in a call center teaches you sympathetic character such as patience (by listening to the endless rants of customers), resourcefulness (because you have to find alternative solutions to their problems). If the first or second option does not fit!

You can’t turn your back on those angry customers (except when they say blasphemous things) because this is what customer service is! Haha. But once you’ve gotten through those customer issues and figured out how to deal with quick fixes, you’ll be in better shape in the call center industry.

The best agent of the month goes to Amber!

Your awesome!

The amount of time spent on each call is constantly measured to meet your key performance indicators (KPIs). You will learn how to manage effectively your time. When it takes 30 minutes to one hour to settle a customer’s dispute, and the resolutions are simple enough, coaching is on the way! Yes TL?

You learn along the way, and the key to becoming an expert agent is to avoid absenteeism because you will miss out on the opportunity to learn more. Learning is most effective when it is experienced and managed by yourself.

Critical Values You will learn in a call center:

✔️Patience

✔️Resourcefulness

✔️Time Management

✔️Stress Management — should we stress more on this?

Coping with stress isn’t easy, by the way. If you need time to manage your emotional stress, perhaps you can make a deal with your supervisor or HR staff to give you some break.

Bonus:

✔️Career advancement and higher earning opportunities;

And

✔️You become an expert in relationships!

The primary goal of customer service is to build customer loyalty by serving their needs quickly. They can be demanding, and that’s because they want to get value for what they are paying for. After all, if they’re happy with the company’s customer service, they’ll be promoting your product or service to others!

You build relationships by giving them customer satisfaction. Your customers will leave positive feedback based on the satisfaction they receive. That’s why you strike a friendly conversation with them while looking for solutions.

Multi-tasking?

Along the way, it’s not easy to handle customer service, especially with irate customers. You will find yourself explaining company policy if their wishes are not granted and customers will just be upset !.

And if you find the perfect solution they are looking for?

The greatest feeling in the end.

💗You have taken an important step in your customer service.

💗You helped them connect with their family and friends.

💗You have helped them reduce their monthly bills.

💗You helped them improve their services to meet their needs!

💗You helped them get to other places in their dreams!

💗You have done a tremendous job of transforming their lives!

💗You just put a smile on their faces.

That is what an excellent customer service rep!

You are not an ordinary individual.

You solve other people’s problems!

Most importantly, heal customers’ negative feelings simply by listening and comforting them.

Did you learn that from school?

Discover where can you get an opportunity to work in the call center industry.

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