Imprint and Industries
By: Imprint Ai Llc
Tags: Work, Work Life Balance, CRM, Industry, Workforce Development

In the present scenario, society needs solutions to manage the workforce. Therefore, if we consider the aspect of the industries that Imprint could cover, the list would be never-ending. This is because with the dynamic nature of the society and the market, things are constantly changing. It is important for industries to meet the demands of their consumers. To achieve that, every industry requires a better workforce equation. Simplifying the workforce equation is the need of the hour. This is when Imprint comes to the picture and quite often, to the rescue.

Imprint AI is a new-age, high-end workforce automation crm software that is primarily aimed at simplifying the workforce equation with an advanced end-to-end workforce management solution. It enhances productivity and enables 360-degree monitoring of field force. It is furnished with advanced features like attendance management, expense management, knowledge base and lead management as stated earlier. Apart from that it has many features and capacities that make it a perfect fit to the market that is dynamic and to the world that is constantly evolving.

Imprint as a workforce management solution has multi-faceted functionality across a wide range of sectors. However, if we consider workforce management and field workforce management, as stated, some industries require it overtly while in others the need is subtle. Imprint has catered to a large number of sectors. It is trusted by over 100 consumers, used by over 1000 sales managers. It has proven itself to be one of the finest workforce solutions to field agents across 3 continents over a very short span of time. With the richest diversity in features and innovation at the core of its ideology, Imprint is ever expanding.

The primary sectors that Imprint is aimed at dealing with and have dealt with are as follows:

B2B: Imprint is designed to solve the workforce management equation for an ever-expanding range of sectors. It reduces the manual labour by shifting the focus from tedious management based task to the aspect of enhancing actual sales with AI-ML powered automation.

B2B2C: Field Force Automation market is predicted to grow up to USD 2.8 billion by 2024, with a CAGR of 18.2%. With its dynamic rate of adoption technology to increase field force efficiency, North America is predicted to dominate with the largest market followed by Europe, closely.

The sector that Imprint is looking to engage with at the moment are as follows:-

Banks and NBFCs- This is one of the primary industries that rely heavily on the field agents who are constantly on-the-move for tasks as well as meetings. It is a mammoth task to keep a track on the sales force simultaneously keeping a track of the individual performance, trips and expenses. Both the managers and the field workforce struggle with cumbersome paperwork for loan approvals and on-boarding of new customers. Manual management of daily schedules, assigned tasks, client data and reimbursements reduces holistic productivity and increases chances of error.

With Imprint, things become a lot easier:-

Managers can keep a track of their field staff on a real-time basis. Assigning responsibilities and monitoring on a real-time basis becomes a lot more convenient.

Time sheet allows tracking of real-time data with check-in and check-out details and simplifies attendance management.

The aspect of planning and lead management becomes convenient.

Digital meetings are made easier with DialTM.

Digitization of paper works reduces expenses as well as chances of potential error.

Expenses and reimbursement simplified: Actual data of the kilometers traveled, food bills, client expenses if any can be managed and uploaded digitally.

Time saved by both managers and agents can be used for improving sales efforts and achieving higher revenues.

Telecommunication-Telecom companies require an efficient field workforce in order to manage the formalities of a new consumer as well as catering to the day-to-day issues related to service in order to maintain seamless communication across various channels for their consumers. The telecom infrastructure is vast which includes towers and underground cables require dedicated manpower with quick reaction.

Customers require consistent handling, schedules of large workforces are to be maintained that are often distributed across wide geography, maintenance of documents, client histories and range of technical problems, and the task of field agents and their managers becomes extremely stressful and tedious.

With Imprint things become easier:

Managers can monitor large work forces spread across wide geography, real-time.

It aids in client management, manpower allocation. It aids in the maintenance visit scheduling and avoids major infrastructure failures which is economically beneficial.

It helps in resource management considering the numerous telecom towers and cable network spread across vast areas is simplified owing to quick information sharing, option for video assistance and geolocation-based task allocation to field staff in close proximity.

Field agents can upload reports/forms and other documents including IDs and photographs from the customer site itself for faster processing.

Ad hoc rescheduling for unexpected infrastructure failures or communication bugs can be handled with ease in the shortest possible time frame.

Optimum utilization of technicians owing to better planning. Reduced redundancy leads to 15–18% rise in workforce efficiency & performance.

Marked reduction in transportation cost owing to fewer overall visits and better route scheduling.

Enhanced client satisfaction due to quicker reaction time for resolution of ad hoc issues.

Client history and insights available for better planning & smarter business decisions.

Convenience, Transparency, greater employee satisfaction and brand building.

Pharmaceutical companies- This is an industry which is indeed the need of the hour. With the introduction of a wide range of new drugs, medicines the pharma industry is dependent on the medical representatives. They act as the field agents in spreading the word, gaining feedback from the doctors and the overall market. Therefore, starting from the doctors visit to market insights, the medical representatives collect the data and that is passed on to the respective managers. Therefore, it is a complicated workforce which relies on efficient communication.

Imprint simplifies the equation:-

Real-time monitoring of field workforce allows Sales managers to keep track of their visits, daily targets as well as locations covered.

Daily reporting including feedback from doctors allows the managers to adjust their business decision-making for specific locations and products.

Beat planner and appointment scheduling helps agents in better planning of visits and routes, thereby saving on time and travel costs.

Paperless documentation, digital forms and hassle-free upload and download of documents, pictures & videos eliminates administrative burden and allows the MRs to devote more time to actual Sales.

Advanced analytics throw light on client history & success rate, ensuring that field workforce can focus on more responsive clients.

Sales managers can connect with MRs through Meets and Bulletin boards to convey important information anytime anywhere.

FMGCs- Fast Moving Consumer Goods industry relies on the efficiency of its field workforce that visits dealers as well as retailers to deliver and promote a range of products that are sold to the end consumers. Therefore covering large geographical areas,route optimization, client feedback, lead management and customer profiling require huge amounts of time, effort and analysis.

Considering most of the products are fast moving with low shelf lives, understanding customer behavior and collecting market intelligence on a regular basis is extremely important in order to ensure consistent profits. Accurate stock monitoring, order processing and sales insights from each area are essential to ensure better ROI and customer satisfaction.

With Imprint, things become easier, this is because, Imprint allows the following:-

Customizable workflows improve efficiency, eliminate redundancy and cut down time spent on repetitive manual tasks.

Artificial Intelligence & Machine Learning technologies enable deep insights into buying preferences of the consumers and gather market intelligence that helps in segment & location specific business strategy.

Geolocation-based tracking keeps managers updated about the real-time status of field agents and allows efficient attendance management.

Intelligent beat planner ensures route optimization, coverage of more area at lesser cost and timely alerts for better execution of planned visits.

KPI-driven individual performance analysis allows field workforce and managers to effectively measure progress and productivity.

Dynamic forms help field sales agents to record customer details with ease. Optin to upload business cards, speech to text feature, easy picture/video upload streamlines data handling.

Powerful DMS eliminates time-consuming tasks and gives sales agents time to engage with customers with upselling, cross-selling and customized offers.

Constant monitoring of assets through accurate updates on their location & movement reduces risk of theft and other losses.

AI-driven route optimization, over-speeding/braking alerts, fuel monitoring and timely vehicle maintenance alerts result in significant fuel saving & reduction in overall cost of operations.

Keeping customers updated based on real-time progress of the shipped items enhances customer satisfaction and builds better partnerships.

Detailed reports on routes, bottlenecks and fleet performance help with better planning & smarter business strategy for the future.

Driver behavior monitoring and drowsiness detection reduce accidents and ensure safety of drivers, improved driver retention and safe delivery of goods/assets.

Complete automation of operations ensures better compliance & reduced paperwork.

Convenient two-way communication between managers and drivers helps in quick relaying of important instructions at any time

What is noteworthy is that Imprint is constantly evolving to suit larger needs, carving the workforce of the future.