Importance of 24*7 Technical Support in Web Hosting
By: Rajendra Mishra
Tags: Web Hosting

The availability of 24*7 technical support is indispensable to the seamless online availability of websites. If you are wondering how, then let us suppose that you have availed a web hosting plan that is not only affordably-priced but also excels at delivering top-tier site performance, high uptime, fast and totally secure hosting. With an easy-to-use control panel and outstanding hosting service, the web hosting plan that you have availed is ensuring your convenience as a user of the service of web hosting. Everything is going well with the hosting service and your hosted site’s performance is also excellent, when suddenly your website comes to a grinding halt due to some technical issue in your web hosting service. You cannot afford to have such an unexpected downtime and need your site to be up and running in no time. What will be your first response?

Most often than not, and almost intuitively, you would contact thecustomer care team of your service provider to avail expert assistance in this regard and get the issue resolved without much delay. Here, we shall discuss this situation with specific focus on two entirely different scenarios. One of these scenarios involves the availability of technical support and one doesn’t. This will help to understand the importance of technical support in web hosting for ensuring seamless online availability of a hosted site.

Hosting Services That Do Not Provide Technical Support

Let us first consider such web hosting services that do not include the availability of free and round-the-clock technical support in the list of their web hosting plans’ features. When you avail such a plan, then at those times when your site experiences downtime due to any hosting related technical issue, you will be on your own. The service provider won’t be responsible for resolving your issue, as support isn’t included in your availed web hosting plan.

This can be challenging for you, especially if you are inept at technical know-how. Furthermore, you will have to seek assistance from someone with specialized knowledge to get your site up and running once again. The resulting downtime, which can be for a long time, will cause loss of uptime for your hosted site as well as loss of web traffic.

Substantial amount of downtime proves to be especially detrimental to the revenue-earning opportunities of e-commerce sites,due to the loss of web traffic. For any other type of site, its purpose of getting high traffic is defeated by such downtime, which could be easily avoided by availing hosting plans that offer round-the-clock, expert technical support to resolve hosting issues quickly and play a significant part in maintaining high uptime of hosted sites.

Hosting Services That Provide Technical Support

Every professional and reputed web hosting service provider, such as HTS Hosting, which is popular as the best web hosting company, understands the importance of providing expert technical support that is available 24*7, for the convenience of the service provider’s global clients.

You already have an idea about the unwelcome outcome that awaits you, when you avail a web hosting plan that doesn’t offer technical support. The contrary is true for hosting plans that provide technical support.

When your web hosting service provider offers round-the-clock, proficient, technical support, as HTS Hosting does, then you can easily contact the support team of your service provider and report your issue to avail expert assistance immediately. The well-trained, professional and knowledgeable support team members, who have significant experience of resolving all types of hosting related issues, address your specific problem instantly and get to the root of it, to ensure the fastest resolution of the issue.

The prompt and proficient technical assistance that a website owner receives, from its web hosting service provider, by availing a hosting plan that includes 24*7 technical support, goes a long way in ensuring the seamless availability of the hosted site by resolving hosting related issues quicklyand thoroughly. The result is reduced downtime andhigh online availability for the site, with minimum loss of web traffic, as the expert and professional technical support that is available ensures that the site experiencing any issue becomes up and running and seamlessly accessible in the least amount of time.

With the availability of 24*7 technical support, as a feature in your web hosting plan, you will never have to worry about losing web traffic as a result of downtime caused by technical issues in your hosting service.

Conclusion:

It is always recommended that you purchase web hosting plans that not only cater to your site’s hosting requirements perfectly and are budget-friendly but also include the availability of round-the-clock technical support. That is because this feature can contribute significantly to maintaining the seamless online availability of your website.

HTS Hosting, that operates from its data centre (HTS Data Centre) and excels in providing a wide range of feature-rich, affordable, web hosting solutions, offers technical support 24*7 for all its services. All the web hosting plans of HTSHosting, for Linux and Windows, can be availed at massively discounted prices and are highly sought-after for the features that these provide. These features include high uptime, fast speed, fully-secure hosting, SSDs, user-friendly control panels, data backup service, and most importantly 24*7 expert technical support, among other features, for the seamless availability of the hosted sites.

Source:https://www.htshosting.org/knowledge-base/web-hosting/346/importance-of-24-7-technical-support-in-web-hosting