IVR Solution Creates Bigger Impression of Budget Hotels
By: Asterisk Service
Tags: Ivr, Medium, Hotel

IVR Solution Creates Bigger Impression of Budget Hotels

Tourism industry is picking up and this has opened new doors of opportunity for the hospitality industry. The people travel for business purpose to meet the client; young professionals travel their home from the country they are working in, to meet their family members; backpackers are exploring new territories; and there are many reasons people travel across countries. All these travelers are looking for cost effective hotels. The budget hotels are getting the benefits of these travelers. These alluring businesses have increased competition as well. Also, guests of the budget hotels look for the best services. Thus, the budget hotels implement different technological tools which can keep them ahead of their competitions as well as help them to treat their guests with the best hospitality experience. The IVR solution is one of the tools used by the budget hotels to empower them.

There are different types of IVR solutions for hotel industry, which can be used to improve guest experience as well as to create a bigger impression of the hotel. Let us explain a few types of IVR solutions for hotel industry and how those can be helpful and beneficial.

Greet Customer Calls with a Professional Greeting

An IVR solution will play a greeting voice prompt in a very warm and professional voice to greet the calls of your customers. This will create a better impression of your hotel in front of your callers, more specifically saying, customers.

Never Miss Any Call

The IVR solution works as an auto attendant. Using an IVR solution, you can make sure each call is attended even when your staff is not available. By making an IVR solution part of your hotel, you can cater your customers 365*24*7.

Allow Your customers to Get Information about Your Hotel

The IVR solution can be used to serve your customers about the information they need to know. The IVR will answer different questions which are frequently asked by the customers. This will help your customers with the required information as well as self serving option. This IVR solution for Hotel will also keep your staff free to serve the customers in the hotel and perform other important duties.

Allow Your Customers to Book Rooms

One of the available IVR Solutions for Hotel is a room booking IVR solution. It allows customers to know about different available rooms such as simple, deluxe and super deluxe. This IVR solution will also help guests to know the tariff of different hotel rooms and book them based on their choice.

Allow Your Customers to Make Payment

Along with offering different types of information, the IVR solution can also perform complex operations such as Payment processing. You can use Payment Processing IVR solution, which will allow your guests to pay their hotel bills using an IVR system. Your guests can also make advance payment for room booking. The IVR solution will have all required security features, which will make payment absolutely secure.

Also Read this: Hotels Adopting IVRs

The budget hotels can gain many benefits using the IVR solution for Hotel. We can help you with our IVR solution to take your Hotel to the next level!