Benefits of Using a Law Firm Answering Service
By: Frank Cordeira Jr.
Tags: Call Center, Law, Lawyers, Outsourcing, Legal

Being a lawyer requires you to be mostly out of your office — representing a client in court, interviewing witnesses, or collecting potential evidence — not giving you enough time to attend the calls of prospective clients. You may think that having a voicemail to record clients’ messages can help you easily secure clients by getting back to them later on. However, these statistics reveal some astonishing facts:

72% of callers hang up when they reach an automated answering machine without leaving a message.

67% of people get frustrated and hang up when they couldn’t talk to a real person on the phone.

75% of customers think that reaching a live person takes too long. This happens due to automated systems or phone trees.

The first 7 seconds of contact are crucial for forming an impression of a business.

To keep your law firm from losing potential clients, you can hire a professional answering service that can handle all the calls in a timely manner. Whether you practice personal injury, family law, real estate, estate planning, or any other legal area, an answering service can be beneficial for your law firm in many ways.

Never Miss a Call Again

When a client calls a law firm and their call is transferred to voicemail, most of them hang up, and move on to call the next lawyer on their list. With an answering service available round the clock, you don’t have to worry about missing a call ever again. This means whether you are in a meeting with a client, in court, or at home during after-hours, your client calls will be received by a knowledgeable customer representative, who will talk to them as an employee of your law firm and note down all their details.

You can Focus on Practicing Law

Taking client calls, jotting down the details of their legal issues, and scheduling an appointment can take up a large chunk of your time during the office hours. Due to this, you may be unable to concentrate on the cases of your existing clients and end up making blunders and wrong decisions, which can potentially affect your reputation. When you have an answering service handling client calls, you can focus your time and effort on preparing for scheduled initial consultations and resolving legal issues of your existing clients.

A Great Alternative to an Office Receptionist

A law firm answering service is more flexible than a receptionist in several ways. Unlike a receptionist, an answering service takes calls at any time of the day and night, don’t take any days off, and costs you much less as they charge you based on the number of calls they receive for your law firm.

Better Organization

An answering service eliminates the need of keeping track of every message and call. They organize all the information in an easy-to-understand manner and email or text to the law firm. They also provide a secure account where you can easily find, access, and manage emails and messages, and plan your appointments accordingly.

Happy Hunting!

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Nick Werker

Nick is the Head Content Strategist, Social Media Manager, PPC Campaign Manager, and the Executive Head Writer at Ring Savvy/Answering Legal, Inc. Nick’s talent for story-telling enables him to write and recognize the type of content users want to read.