Why Should you not Choose Cookscape
By: Bharath Karunamurthy
Tags: Interior Design, Cookscape, Worst Services, Modular Kitchen

Short Story:

You will repent just like me, if you chose them. Very Unprofessional, no response to customers if you call, no coordination between them, measurements are poor and finally SUPER SUPER DELAY. You can see my timeline below. It’s a 3BHK duplex house and the project is 9L worth. Was supposed to be completed by End of May 2020.

Initial Enquiry : 21 March 2020

Order Confirmation : 23rd May 2020 (they took time to come up with final pricing)

Initial Advance Paid : 23rd May 2020

2D and 3D drawing freeze : 28th June 2020

50% of Payment Paid : 28th June 2020(After following up for several times, they asked payment before delivery)

90% of Payment Paid : 16th Sep 2020

Carcase delivered : 18th Sep 2020

Installation Sraterd : 28th Sep 2020 (and committed to complete on 7th Oct)

Shutters Delivery : 8th Oct 2020 (still some shutters are pending)

Installation Completed : UNKNOWN (Still going on and i’m not able to occupy my home)

Next step I’m planning to move all their things to the car parking, complete the painting work and move in this week. I’m also planning to visit their store and ask them when they can finish or I would like to terminate the contract and get a balance refund.

You will lose your peace of mind and they make sure they spoil the joy of your new house. You will come to a point where you think it’s enough if you just occupy the house even though it is incomplete :/

Long Story:

After a lot of thought and comparison, I chose Cookscape over Homelane, Livespace and a private carpenter, just because they were a 20 year old company but it was not visible from the outside how UNPROFESSIONAL they are after you place an order and pay.

It is not professional to get the full payment as advance. That’s where I should have realized these guys are going to cheat.

I was committed during March 2020 that the installation will start in 35 Days (Max 45 days) and installation would take a week. With that commitment I did confirm my order in March 2020. But there was a huge delay in freezing the 2D drawings and 3D drawings. They were able to come up with the final design only in June. By then I had already paid NON REFUNDABLE advance of 50K.

Considering the Covid Situation I was ok with the delay and made 50% of the payment for Starting the production on 28th June with an assurance from them that they will deliver the products and finish the installation in 45 days. Ideally by Aug 15th, 2020 they should have completed and handed over the house. But until today it is incomplete and in a position where I’m not able to occupy the house (Kitchen is in an incomplete state).

I had spoken to the MD and His daughter Ramya who is the project coordinator and various other 8 members who play a different role in each stage. One thing that is common is No one is professional and they don’t keep up their word after they take your money in full.

Initially I was told, the balance amount has to be paid at the time of delivery which we intend to think that after they deliver the entire product and ask for payment. But it was a shock when they asked full payment for delivering partial items. Until today they haven’t delivered all of my order. [All my accessories and some units are pending delivery]

Only after paying more than 90% of the money they delivered the carcase that too after almost a week on a friday evening and committed that the installation is going to begin on Monday. No one responded for 10 days. Finally after making so many calls to many people, they started the installation and promised to complete it in a week. This happened on 25th September, 2020. You can count how many days it is since they have promised.

No one has empathy towards customers because of who they make a living. I had been explaining to them my situation that I have to move in at least before the end of this month and they said they will complete the work last friday. But nothing yet. They have all their things all over the house and I’m not able to complete the second coat painting work. I had to wait to do the second coat because these people do damage to the walls while carrying the material and while installing.

Quality Perspective:

They waste a lot of space on all sides because they have to place their box comfortably. I don’t know why they take measurements 3 times for making such small boxes which can be fixed comfortably if you take rough measurements just once.

For Kitchen two of the boxes were sent in smaller sizes. I had informed them immediately so that they could modify that and make shutters accordingly. But they did not respond until the shutters were delivered. Until now they have corrected one box but not the other.

They said for Kitchen they will use soft close hinges. They installed a shutter. On checking it wasnt closing until you close it upto 90%. Didn’t feel like it was soft close. Upon digging deep into it, I found that they are using one soft close hinge and one normal close hinge for all the shutters.

This is not what I would expect from any reputed company. Pathetic service and responses. An individual carpenter would have done a much better job in 2 months if I had chosen him. Bottom line, Cookscape is not worth the money and time that you spend.