7 brand consistency mistakes that large companies make
Tags: Marketing, Content Marketing, Branding, Brand Management, Brand Strategy

Perception determines reality with branding. The impression you make with customers and potential customers ultimately influences the overall strength of your brand. That’s why even simple mistakes with brand consistency can create costly headaches.

Branding mistakes aren’t simply a concern affecting novice entrepreneurs taking their first steps into the marketplace. Businesses of all shapes and sizes can take missteps with their branding and lack a consistent voice or direction in their products and services.

Large companies can be especially vulnerable to the impact of brand inconsistency. It can lead to lost revenue and diminished customer loyalty. Those companies will end up yielding ground to more savvy competitors and often struggle to create a positive image and voice for their brand.

Here are 7 common brand consistency mistakes that large companies typically make. The good news is many of these mistakes are fixable or can be avoided.

1. Slow content creation

It’s no coincidence that new content seems to pop up on websites and social media channels at the speed of light. The digital age has revolutionized how we acquire information and put it right at our fingertips. Taking a slow and steady approach may win the race for the tortoise, but it doesn’t work with content creation.

If your brand is locked down to the point that it stifles new content creation, corporate marketing will turn into a bottleneck. Your brand will acquire a perception of being outdated and irrelevant within your industry. Timely and relevant content creation, on the other hand, will help put your company forward as a subject-matter expert and establishes it as a voice that customers can trust.

2. Wasted designer time

Do your designers work overtime making mundane updates to existing content, like a brochure or flyer? If that’s the case, they’re not properly utilizing their talents — and it could be limiting your company’s reach and costing you on the bottom line.

Burdening designers with too many small tasks causes the focus to slip from the bigger picture. Free them up to work on projects that incorporate their creative talents. Those creative juices flow and gush like a virtual waterfall when a designer isn’t handcuffed to simply doing brand housekeeping. Their minds are less cluttered and have room for dynamic ideas to emerge.

3. Off-brand content

Going rogue works when it comes to stealing Death Star plans. It doesn’t work with creating content. [Click to tweet] Brand guidelines need to be in place for a reason. If a department is creating rogue content that doesn’t follow established brand guidelines, it can spell disaster for your company in a hurry.

Establish your brand identity and create a branding guide that adheres to that vision. Educate individual employees and managers across all departments on these guidelines, so they understand how to communicate with your target audience without going off the rails. Permitting individuals or entire departments to tweak your brand to fit their whims will undermine the brand’s integrity. Offer them plenty of resources to help them keep content on target with your brand’s voice.

4. Outdated brand assets

Few things are more embarrassing than taking the time to update your company’s logo, slogan or other key brand assets… only to see the old assets show up in your company’s messaging. That’s the risk of not keeping everyone on the same page. It can make your brand appear indecisive, outdated or out of touch.

Each department and employee should have a working knowledge of which brand assets and templates are in current use. Store these things in a central, online place and make them easily accessible for all of your brand marketing efforts. Each brand asset should be reviewed periodically to ensure it remains uniform with the core brand messaging.

5. No brand champion

Creating a consistent brand voice starts at the top. Your CMO is like the pace car leading the rest of the pack to the starting line. It falls on their shoulders to be a brand champion. Without their voice leading the way, employees will not understand the importance of strong branding and your brand will end up veering off course.

An effective brand champion at the top can steer your marketing efforts in the right direction. They set the tone for what works and what doesn’t by establishing a core vision and identity. This makes it easier to identify a natural target audience then build branding efforts around appealing to that group.

6. Branding is over-complicated

Flashier isn’t always better. Some of the most iconic brand logos, like McDonald’s or Fed-Ex, are memorable because they use a simple and clean look that’s easily identifiable. Throwing more bells and whistles into the mix isn’t going to make you stand out from the crowd. If it does draw extra attention, it could be for the wrong reasons.

Avoid tossing in complicated graphics and color schemes that distract from your core message. Don’t clutter your brand. Keep it simple by using simple colors and symbols. This will give your brand a chance to communicate quality and authenticity and increase the possibility that it can stick with a person long after they are introduced to it. Using branded templates can make this an easier task to check off your company’s to-do list.

7. Not understanding your audience

Your brand will only stand out when it offers something fresh and unique. If your target audience can’t tell you apart from competitors in a meaningful way, what incentive do they have to embrace your brand, products or services? Failing to understand what makes them tick or what they want can lead to your brand’s death knell.

Make your brand timeless by building to your brand strengths. Avoid being too trendy. Embrace market research and communicate regularly with customers and potential customers alike. Resist the temptation to put your brand everywhere, and instead, focus on being sincere with what your brand does and how it can positively impact the lives of your target audience.

About John Coon

John Coon is a professional journalist and freelance writer with more than a decade of experience. He’s a contributing business writer to Utah Business and writes about sports for a variety of outlets, from The Associated Press to The Salt Lake Tribune. Follow John on Twitter: @johncoonsports.