When Shorter Video Means Longer Engagement
By: Pierre Debois
Tags: Vidéo, Business, Socialmedia Marketing

When Shorter Video Means Longer Engagement

The length of video influences viewer engagement, and consequently, how your message is received

Author’s note: This post is a slightly updated version of my Information Week article, published on November 18th, 2019. It has been updated to include new insights since its original publication.

There’s a funny, unspoken aspect about the phrase, rule of thumbs. Those so-called rules change over time.

One marketing rule of thumb — the right video length to engage customers — has been changing. Despite a two-minute rule of thumb that became a rule of thumb among marketers, companies are debating the optimal length to convey a message. The choice will impact how analytics practitioners treat video metrics relative to an overall measurement strategy.

Digital video consumption among U.S. consumers has soared. eMarketer noted in a digital video study that predicted the number of U.S. digital video viewers to reach 235 million by 2019 — equivalent to 71.2% of the US population! This adoption represents an accumulation of several trends that have created a new context for where video ads can appear, and video that can carry an ad-quality message within it.

Video has been a long proven tactic for increasing customer engagement — eMarketer noted the lift benefits from video way back in 2012. Since that time, the world’s newfound love for mobile devices has expanded the places where video can be played.

That broader availability has also created some concern regarding how long a video should play to attract the viewer’s attention. Hubspot reported in its State of Digital Marketing survey that 90% of surveyed marketers felt “the level of competition and noise has increased in the past year.”

Ursala von Rydingsvard, CEO of YouHere Productions

Industry leaders, such as Ursula von Rydingsvard, CEO of video production firm YouHere Productions, have varying takes on video length. “In terms of length I’m always advising my clients to go shorter,” von Rydingsvard explains. “Your video should be 90 seconds max. By two minutes you’ve lost your audience. You want to keep them engaged and wanting more as opposed to boring them.”

Piyuggi Saggi co-founder & CEO of Parmonic

Piyush Saggi, co-founder and CEO of video recording startup Parmonic conducted a study of almost half a million informational videos to discover what breakpoints in video consumption occur among consumers.

The study determined that video watchers were more likely to click “play” on informational videos shorter than 4 minutes. “It seems that 3:59 is a psychologically important number as it gives people the feeling that it’s digestible and they will be able to watch till the end,” says Saggi.

Saggi also notes that the most counterintuitive aspect discovered from the study was a lack of a linear relationship between video length and views below the 2 minutes. “Often videos slightly longer than 1 minute perform better than those shorter than 1 min. We suspect this has something to do with today’s audience’s ability to judge a video by its length — too short and people suspect the video is low on substance.”

The debate over length has not abated in 2020, and will likely continue into 2021. Strong consumer interest in watching online video programming will continue to draw more intriguing research like the Parmonic study. Industry analysts expect other digital platforms to introduce features that further ease video consumption. For example, Google added a video carousel in its search engine results when people use its search engine in Chrome or the Google App. The carousel is meant to improve the visibility of videos relevant to a user’s query.

Analysts will see renewed interest in playback and completion rate metrics, especially as CMOs decide on how to best adjust their budget spend in the wake of media challenges during the COVID-19 pandemic. But these metrics are surface-level in comparison to attribution needs. Monitoring how engagement and video length relate to conversions will lead to the right rule of thumb for retaining customer attention that strengthens the brand and sales.