Ironhack’s Prework Challenge3
By: Delphine Nivet
Tags: Usability, Ironhack Prework, Redesign Challenge, Design Process, Fima

1/ User Type

Me and mine 2 lifelong friends decided to go on an adventure together, to delight ourseleves with the world’s most exquisite wonders. We ponder better exclusivity and quality over a lower price. We all want to feel comfortable, leave time and space for everyone to fulfill their personal desires.

As we love Asia and wanted to go to India for a long time, we decided to go to India for 8 days / 7 nights from 19 june to 26 june 2021. First we wanted to visit New Delhi and after we joined the Taj Mahal from the 23rd to 25th june.

2/ Research

Nearest airport / most convenient airport to destination :

Agra is the closest airport to the Taj Mahal. As we will already be in New Delhi we will take a flight from Delhi to Agra.

Currency and exchange from your own currency :

The Indian rupee is the official currency of India. 10 EUR are equivalent to approximately 945 INR.

Medical needs: vaccination, visa, etc :

For a short stay, vaccination for “hepatitis A” is strongly recommended and malaria treatment is strongly adviced. Bring a good mosquito protection.

Your passport must be valid 6 months after the return date and have at least 3 blank pages, 2 of which are face to face. To enter in India, you will need a Tourism Visa. You can get it before departure, directly at the country’s embassy or through a specialized agency or on site, once arrived, at the airport.

Wardrobe recommendations

Pay attention to your dress in the temples but also in the street. Don’t walk around in tank tops with off the shoulders, or in mini-skirts or shorts that are too short. The correct dress code will come naturally to you if you don’t want to be all the eyes on you. In june temperatures are very high so . Preferably bring light cotton clothes. A hat and sunglasses will be necessary ! Don’t forget your sunscreen.

Days needed to visit attraction & information price

Plan two or three days there (no more) with a day to visit the Taj Mahal at sunrise and sunset (if you want to take great photos), as well as a day to visit Agra Fort and the surroundings. Visiting the Taj Mahal takes an hour or two at most (remember it’s closed to visitors on Fridays!).The entrance to the Taj-Mahal costs 1100 Rupees (+200 more for the mausoleum, around 16 € for the whole) and only gives the right to one entrance, if you go out and want to re-enter it. The entrance ticket will have to be repaid.

3/ Benchmarking

For my benchamarking, I compared : Kayak, Skyscanner and Hopper. I selected the app which in my opinion seems to tick the greatest number of the 10 heuristic principles according to Jakob Nielsen and which seems gather all the parameters to combine different searches (flights, hotels, etc.). I choose SkyScanner.

4/ Testing

I made a test with 3 differents people. All all were able to say what is the purpose of the application because they the word “voyages” and a big windows with “Informations pour bien voyager”. The design is minimalist and simple. But all users told me that they don’t really know what we can find about trip (flights ? Activities ? Accomodations ? …)

I made a little scenario to see how usears interact with the application :

5/ Main problems

We can observe several problems but the main problem is that where we have to click if we want to book flights + Hotel. A second problem that the users had indentify is the localisation of the Hotel.

1- By default, users click on search icon then flight. The app offers a menu that allows you to combine several parameters for a trip (flight, hotel, etc.). But this option is not intuitive and not very visible or understandable. So I propose to simplify the Welcome Page with the most important things for a travel site. Have an direct access to flights, hotels, cars booking and the possibility to have an access to the complex travel !

2 - It is tedious to look at the location of the hotel in relation to the nearby monument. In this case, we want to find easily if the hôtel is near the Taj Mahal. To have an access to the map, users have to scroll a long time because the map is after the multiple choices of rooms.

6/ Conclusion

Through this exercise, we can observe that each users interacts differently on an app. Even with a very simple and minimalist screen, if the label of an icon isn’t clear it’s doesn’t match. When you have a screen with a lot of information it’s difficult to see what you search. It is interesting to practice Figma again and to learn how to use Screen Capture to improve the ergonomy of the website. I like doing this challenge with my cooperative Friends !