Improving ACS courier’s performance
By: Nefeli Papagiannopoulou
Tags: Startup, Adandprlab, Report

Improving ACS courier’s performance

As members of AD&PR Lab, during the lesson of Digital Creativity: apps,games,coding we had the opportunity to learn how to create our own infographics using Piktochart. During our lesson last week, we were assigned to choose a company or service and based on the information we have found to write a report which includes the problem the company/service has as well as the solution that we propose. Our team, called BeAWire chose ACS Courier, one of the most popular courier company in Greece. In spite of its success, the company has to overcome some handicaps in order to improve.

REPORT

When we started our report at first, we stated the problem’s company which is the payment during delivery. Specifically, we are referred to the delivery man’s failure to collect the payment from the customers during the delivery. Afterwards, we analysed the solution we gave as a team. Then we explain step by step how our plan will be implemented as well as how customers will be in touch with the company. In order to realize our plan, we created a strict timeline and we defined a specific prising of our proposals.

PROBLEM STATEMENT

ACS Courier may be one of the most successful companies in the field of courier, however it has to face the delivery pay problem. Specifically, the packages that were supposed to be paid on delivery were not paid due to the delivery man’s failure to collect the payment from the customers.

PROBLEM SOLUTION

BeAWire and ACS understanding the inconvenience which is created due to the payment problem, in order to satisfy our customers, we have a specific solution to propose. The delivery man ought to return to the customers with a printed receipt in order to collect the payment. The delivery man besides that, is essential to carry an apologetic letter for each customer, in offering of remorse for any inconvenience caused.

“Teamwork makes the dream work” — John Maxwell

PROJECT STEPS

In order to overcome the problem and improve the services that ACS offers we explain step by step how our plan will be realized. At first it is essential that delivery men get a better briefing from the central offices of ACS Courier in order to know exactly what they have to do during the delivery process. Then it is very important people from the central offices to supervise the delivery men in order to avoid such inaccuracies. ACS in order to show its apology to the customers, has to send apologetic letters to the clients and then the delivery man has to return with each product receipt and after apologizing for the inconvenience, collect the payment and ensure the customer’s satisfaction.

RULES OF ENGAGEMENT

In order to pull off this procedure we decided to keep in touch with ACS courier through skype about twice a week. Video conferences will give us the chance to save time and acknowledge that everything is on track. Despite of this, some of the clients that may not use Skype in their daily routine, WhatsApp will be used too so as to communicate with each other faster.

“We talk a lot about hope, helping, and teamwork. Our whole message is that we are more powerful together.” -Victoria Osteen

TIMELINE

Unless we have a schedule to lean on, apology letters won’t be delivered to the clients on time. On the 21st of November the receipts will have been printed as a first step. Apology letters should have been formed by the 21st of November too. In addition, on the 22nd of November, we will get in touch with the customers in order to inform them about the apology letters that will be delivered to them in a few days. And as a final step, on the 23rd of November, clients will receive both the letters and the receipts and the delivery man will collect the payment and bring it to the company.

PRICING

After seeing our collaboration with ACS to a successful end, we proceeded with the analysis of our total work. Our work included both our daily programmed communication with our clients to keep track of the steps that appear on the time schedule, and the outcome that appeared after our solution to their delivery problem was directed. Thus, our team came up with a collaboration package including our work’s worth, that came up to the amount of 400 euros.

CLIENTS TESTIMONIALS

We believe that testimonials from previous clients of ours are an accurate representation of our work as a team. Experiences just like the ones “Catia” and “John” talk about are reason for us to take note so as to better our work and always make sure we leave our clients satisfied.