Commentary: Mitsubishi is moving toward customer service and mobility experience | Technosoft Automotive
By: Technosoft Consulting
Tags: Mobility Experience, Technosoft Yana, Mitsubishi, Customer Service, Technosoft

Mitsubishi Motors Philippines Corporation (MMPC) launched its mobile phone app called Mitsubishi Service Connect (MSC) based on Technosoft Yana MyService last Thursday (3 rdDec 2020), intending to boost the customer service experience.

As one of the key players in the automotive industry, MMPC President and CEO Mutsuhiro Oshikiri highlighted the importance of having a feature-rich mobility tool to better serve their customers. “Time has always been a commodity of extreme value to our customers, especially now, during this pandemic. That is why we are introducing a feature-rich mobile application that makes servicing their vehicles safer, more convenient and completely transparent. The MSC mobile app is yet another brand innovation that shows our dedication to create vehicles and services that work for our customers,” he explained. (Source: “Mitsubishi PH Launches Mobile Phone App to Boost Customer Service Experience.” Yahoo! Finance, Yahoo!, finance.yahoo.com/finance/news/mitsubishi-ph-launches-mobile-phone-000000974.html)

At Technosoft Automotive, we promote Digital Customer Experience (DCX) and work automation through 10 success modules in our intelligent customer-centric automotive solution, to align with new customer experience trends in the vehicle-servicing journey.

Discovering why Yana Automotive Solution matters in customer satisfaction

Automotive space is dynamically changing during the global pandemic, specifically in tackling customer satisfaction and expectations. This COVID-19 outbreak has elicited a new customer-buying experience in the digital customer journey, where customers depend heavily on mobile usability and proactive customer service. To comply with customer expectations and assist automotive businesses in understanding customer movements, Technosoft Automotive offers a robust and trackable automotive solution in the vehicle sales & service cycle, built on the architecture platform with full integration of Microsoft Dynamics 365 capabilities.

With the capabilities to foster work efficiency in the dealership operations through Yana’s 10 success modules, dealers/retailers have the accessibility to the actionable customer insights, to improve decision-making by identifying customer needs. Yana Automotive Solution capitalizes on actionable insights, accessible customer data, adaptable architecture, analytical data, and automatable processes in the vehicle processes, to aggrandize customer satisfaction. Applying 10 extensive modules in the entire dealership operation will drive automotive businesses to the next milestone, move faster and go beyond customer expectations.

Embracing 5As’ concept in customer-powered automotive solution is a smart move

Optimizing sales processes in the new and used vehicle sales cycle, with the ability to access an immense range of real-time data in the customer-buying journey, dealers/retailers gain an in-depth perception in improving showroom other store operation efficiency, to satisfy customer needs and expectations. and invigorate structured new and used vehicle sales processes, inflating customer experience through operational scalability and customizable operations management.

Automation-as-a-service (AaaS) is the trending automotive operations management to increase conversions through trackable digital customer experience, by strategizing the 5As’ concept in the processes, from different automotive work orders. To discover more about Yana Automotive Solution’s full capabilities and wish to personalize a business solution that gratifies your automotive business needs, please proceed arranging a complimentary consultation with our experts. Be the first to make an informed business move in the recovery period!

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