Developing Agile Employees Who Can Thrive in the Age of VUCA
By: Pamela Meyer
Tags: Learning, Human Resources, Talent Development, Agile, Covid 19

Seven Shifts You Need to Make

By now VUCA is common language for the Volatility, Uncertainty, Complexity, and Ambiguity of business. The term originated at the US Army War College to describe the changing conditions on the battlefield. In the midst of a global pandemic, its wider usage now serves as a call to action for all those who understand the urgent need to be more agile and effective in an increasingly uncertain and complex world.

How should we prepare the workforce?

As I have written, it would be a mistake to lump all aspects of VUCA together, as volatility calls for a different response than ambiguity, as do complexity and uncertainty. Yet, when it comes to developing employees who perform effectively in the midst of the unplanned and unexpected that characterize all aspects of VUCA, there is a universal need to shift the way we prepare the workforce.

Most employee development strategies assume a stable future and that the skills and knowledge learned today can be readily applied to tomorrow’s conditions. VUCA challenges those assumptions and urgently calls for new approaches and strategies to develop employees at all levels of the organization who can learn and adapt in changing contexts. In other words, employees who are not only agile but are learning agile (DeMuse et al, 2010). Recent research on learning agility, as well as lessons from those preparing for such diverse roles as those on SWAT teams (Bechky and Okhuysen, 2011, and improv troupes (Meyer, 2009), can guide us in developing a more agile workforce.

Rather than develop competence and confidence to execute a set plan or follow a script, agile individuals train to be effective in the midst of unexpected and unplanned developments and are prepared to adjust in rapidly changing conditions. For most businesses and their employees, this represents a significant shift, one I have come to call the Agility Shift (2015). It begins with a shift in mindset and follows through to a shift in how employees make decisions and the actions they take.

The Agility Shift

For film crews, SWAT, and improv teams very little of their ability to think on their feet comes from classroom training or their formal

credentials. They develop their agility competence and confidence in hands-on and often high-stakes situations. Similarly, helping employees develop their agility competence and confidence requires a shift away from traditional approaches that rely primarily on pre-planned curricula, delivered via a range of onsite or online channels toward more informal learning strategies, where 70–90% of workplace learning takes place (Kim, Hagedorn, and Collins et al., 2001).

Below I highlight seven of the most impactful shifts you as an individual learner and your learning and talent development team can make:

1. Shift From Planning to Preparing

Most business schools and training programs are effective in helping people analyze data, develop and execute a plan. They are less successful in helping them quickly turn unexpected challenges into opportunities, or improvise with available resources. VUCA conditions, such as those we are experiencing now, require a shift away from an over-reliance on the plan, to one that focuses on preparing employees to think on their feet and be confident in their ability to respond to the unexpected.

We can learn valuable lessons from those whose work is by nature unexpected and unplanned. For example, improvisers don’t rehearse, because of course, there is nothing to re-hear, but they do regularly get together to workout by playing games and improvising new scenes. SWAT teams similarly prepare for hundreds of scenarios, which not only expands their repertoire of responses but also their individual and team confidence when they encounter the completely unexpected. It may be tempting to put off developing these capabilities until you can gather face-to-face. However, you can’t afford to wait. I am already seeing innovative uses of online learning platforms, Zoom and Teams to name a few, for improvisation training and creative collaboration.

2. Shift From Information to Interactions

In my work with organizations, I discovered that the agility shift also requires employees who can quickly tap their web of relationships and resources, or their Relational Web, to respond to new challenges and opportunities. Information is, of course, still valuable; its value, however, is realized through the interactions between and among employees as they make sense of what is happening, and then decide, and take action based on their collective sense-making capability. Researchers Beckey and Okhuysen’s study of film crews (2011) shows the value of the Relational Web, which includes awareness of available resources, a social-professional network, as well as of past experience. On a film shoot, time is money. With hundreds of variables on any given day, from the weather to equipment failure to illness, everyone on the crew must be prepared to adapt, switch roles, and make optimal use of available resources. The time to discover and build this Relational Web is not in the midst of a crisis but through your day-to-day interactions, communications, collaborations, problem-solving, innovation, learning and adapting.

3. Shift From Command and Control to Communication, Coordination, and Collaboration

This third component of the Agility Shift has significant implications for employee development, and even organizational structure. Agile teams and organizations do not miss opportunities or slow their response time because they are waiting for approval, or waiting for someone with the correct job description to become available. Like their improvising counterparts in the theater, they communicate, coordinate and collaborate in the present moment. This means shifting the focus of employee development from narrowly defined skills and knowledge to creating what IT consultant Scott Ambler calls “generalizing specialists” (2014) who can communicate, collaborate, and coordinate whenever and with whomever to respond to unpredictable challenges and opportunities as they arise.

4. Share Responsibility for Learning and Agile Employee Development

In addition to the mindset and strategy shift described above, the Agility Shift also requires that the responsibility for learning and

employee development is shared across organizational roles, especially by the employees themselves. This means helping employees become more learning agile. Just as healthy people don’t abdicate responsibility for their wellness because they have access to doctors (of course, not to be taken for granted today), we don’t want employees to give up responsibility for their learning and growth because the company offers training resources.

Learning agile employees take responsibility for their own learning. They are not only effective at thinking on their feet, but they are also able to quickly tap their prior experience to be successful in new and unfamiliar situations. This ability first gained the attention of Morgan McCall, Michael Lombardo, and Ann Morrison in the late 80s when they studied the significant learning experiences of more than 190 executives. They found that the key to success within a complex organization was the ability to manage something new without having to master it first (McCall, Morgan, and Lombardo, 1988). Learning agility is now widely cited as a critical success factor for long-term leadership success (De Meuse, Dai, and Hallenbeck, 2010) and it is even more paramount today as workers who can (and are still employed) have had to rapidly adapt to working remotely and learn new ways of working, new technologies, and often new roles (at home and at work), as well.

5. Shift From Formal to Informal Development Strategies

Coach employees to seek out stretch opportunities. Studies of successful executives credit much of their own career success to taking on new roles that stretched them beyond their comfort zone. A global pandemic is about as challenging a stretch experience as anyone could have imagined. You and your colleagues are not going to be in your comfort zone for the foreseeable future so why not embrace the many opportunities it offers to take on expanded responsibilities or roles, broaden the scope of your current responsibilities (e.g., from managing a team to a full department, or a distributed global team), and learn new skills?

6. Shift From Planning and Analysis to Rapid Prototyping

You don’t need to be a software developer to experiment with some of the concepts of agile methodology. Many organizations, such as Ericsson, are using lessons from agile methodologies throughout their organization to shorten product development time and increase profits.

Rather than develop a detailed plan upfront, agile developers collaborate with their customers (who may be internal) to agree on the objectives and prioritize product features. They then move into action in short work cycles to get working versions of the product (idea, project) into the hands of the customer or end-user as soon as possible to test, setting in motion an action-feedback cycle that greatly reduces the implementation time.

7. Shift How (and for what) You Recognize and Reward Employees

Shifting your talent development strategies must include a shift in how and what you recognize and reward. The best success indicator for the agile employee is not only whether or not they meet their sales goals or implemented the strategic plan effectively (both of which may have been thrown out the window weeks ago), but it is also how effective they are when things didn’t go as planned, or when they are thrown into a new situation with little or no preparation, such as the one we are all currently experiencing. By including indicators of agile performance in your evaluation and recognition programs, you will reinforce the mindset and behavior shift needed for success in a VUCA world.

As you think about ways to support the success of your leaders, teams and the entire organization, remember that times of great disruption and discomfort are also opportunities for unprecedented learning and innovation. Those who understand this opportunity and intentionally seize it, will adapt and thrive and emerge stronger, more versatile and relevant than ever before.

The ideas in this article are adapted from my latest book The Agility Shift: Creating Agile Leaders, Teams and Organizations.

References

Ambler, Scott W. (2014). Generalizing specialists: Improving your IT career skills. Agile Modeling. Retrieved November 19, 2014, 2014, from http://agilemodeling.com/essays/generalizingSpecialists.htm

Bechky, B. A., & Okhuysen, G. (2011). Expecting the unexpected? How SWAT officers and film crews handle surprises. Academy of Management Journal, 54(2), 239–261.

Bennett, Nathan, & Lemoine, G. James. (2014). What VUCA really means for you. Harvard Business Review, 92(1/2), 27.

De Meuse, Kenneth P., Dai, Guangrong, & Hallenbeck, George S. (2010). Learning agility: A construct whose time has come. Consulting Psychology Journal: Practice and Research, 62(2), 119–130. doi: 10.1037/a0019988

Kim, K., Hagedorn, Collins, Williamson, J., & Chapman, C. (2004). Participation in Adult Education and Lifelong Learning: 2000–01. Washington, D.C.: U.S. Department of Education, National Center for Education Statistics.

McCall, Morgan W., Lombardo, Michael M., & Morrison, Ann M. (1988). Lessons of experience: How successful executives develop on the job. Lexington, MA: Lexington Books.

Meyer, P. (2009). Learning Space/Work Space: Can we make room for transformative learning at work? In B. Fisher-Yoshida, K. D. Geller, & S. A. Schapiro (Eds.), Innovations in transformative learning: Space, culture, and the arts (pp. 43–64). New York: Peter Lang.

Meyer, P. (2015). The Agility Shift: Creating agile and effective leaders, teams and organizations. Abingdon, Oxon: Routledge.

Mitchinson, Adam, & Morris, Robert (2012). Learning about learning agility. Greensboro, NC: Center for Creative Leadership, Teachers College Columbia University.