Data-driven knowledge management practices of today
By: Victoria Olive
Tags: Knowledge Sharing, Knowledge Management, Knowledge, Software For Knowledge

With multiple documents and apps running locally and in the cloud, each gathering heaps of data and information that’s spread across varying and multiple platforms, effective knowledge management strategies are mandatory to harness all that information to make decisions driven by data. Let’s view some of the data-driven knowledge management practices of today:

Business intelligence

Edge computing, cognitive computing, and machine learning are what make artificial intelligence possible, and AI is what allows us to leverage the heaps of data. In the future, knowledge management will become impossible without making practical decisions based on the business intelligence of meaningful data. The enterprises embracing business intelligence technologies for their knowledge management strategies will not just become more efficient but will also see huge ROI (or return on investments) in terms of both time and money.

Content management

Newer technologies are focusing on smarter workspaces and more collaboration. By using various social software, employees will work effectively by having all their data in a single, central library, irrespective of what application was used to acquire the information.

Digital workplace

The digital workplace is about connecting people in their preferred environment and on their preferred platform. Although the digital workplace is still evolving, a digital workplace should seamlessly integrate connected, physical, and virtual environments via mobile technologies. The digital workplace combines various aspects of knowledge management. By connecting content, tools, and people through a digital workplace, knowledge management isn’t just restricted to the intranet, as was the case a few years back.

Lessons learned

The strategies of lessons learned are only useful in a culture of learning and in an environment that is willing to change strategies based on the lessons learned. This doesn’t just prevent recurring mistakes but allows for the retention of project knowledge. In simple words, lessons learned must be an active component of content management. While this concept isn’t novel by any means, the platforms and tools delivering lessons learned are going to be more related as part of the content management strategy.

Validating information security

Information security is at the forefront of any knowledge management or digital transformation strategy. In fact, the knowledge management trends for virtual assistants, digital workplace, voice control features, or content management is simply not possible for firms without a robust information security plan. By fusing security in the knowledge management strategies and integrating that with external knowledge, it’s possible to gain earlier knowledge of cybersecurity threats.

Virtual assistants

The virtual assistants of today can perform more basic skills like rudimentary computations and data retrieval. Currently, virtual assistants work only on their own platforms; however, soon, we’ll see them integrate between work, home, and IoT devices. Some instances of how virtual assistants can impact knowledge management are voice-control of machines or tools, translating meetings, and having a virtual personal assistant to deal with administrative tasks.

Working out loud

Perhaps working out loud (or WOL) is one of the more exciting trends of knowledge management. It is a growing movement where employees broadcast and narrate their work so others can collaborate on that work. WOL is a cultural shift led by the employees with the aim of being competitive and agile during the digital transformation. While firms are investing in tools for digital transformation, these tools aren’t useful without a cultural shift of the employees. WOL allows for collaboration and real-time sharing of knowledge — which will increase better outcomes and reduce work duplication.

To learn more, come and take a look at OpusView. OpusView is social technology that gives organizations worldwide all the collaboration, data governance, and delivery tools they need to better manage expertise and incentivize modern distributed team working to accelerate project success.