The Flight Path to Transparency
By: Faa Safety Briefing
Tags: Faasteam, Medicine, Medical, General Aviation, Aeromedical

One of my major goals is to increase accessibility to our offices and transparency in our decision-making process. While an airman/controller walks out of the AME office with a certificate in hand 95% of the time, we (aerospace medicine) are aware that there is frustration with how we process medical applications, and we are taking steps to improve.

Last fall, many members of the FAA medical team met to identify the top concerns. We invited representatives of the various advocacy groups including AOPA, EAA, and the Aviation Medicine Advisory Service (which represented the concerns of ALPA and several other unions). After this meeting, we outlined two overarching goals. First, issue a reliable, consistent, quality aeromedical decision within 60 days from when an airman or Air Traffic Control Specialist (ATCS) presents for medical certification. Second, when someone does not meet standards for aeromedical certification, use the most effective means feasible to determine if we can still safely certify the airman/ATCS.

We meet regularly with our stakeholders and have identified multiple areas for improvement. Here’s an update on our progress.

It came through loud and clear that processing time, when FAA review was necessary, took too long. To reduce this, we have increased overtime hours as needed, and seek to hire additional personnel. We are also working with advocacy groups to educate airmen/ATCSs on sending all the information needed (outlined in the AME Guide and/or a letter from the FAA) and only the information needed. Extraneous material and duplicative records slow everything down. Also note that over 90% of the denials we issue result from failure to provide the requested information.

Another major source of frustration is the inability of an individual to track the progress of their application package through the system. We are working to enable this tracking. In addition, we want the airman or AME to be able to directly upload documents to the individual’s file. We made some progress in this area for the Human Intervention Motivation Study (HIMS) program, but it is labor intensive. Expanding these capabilities while protecting privacy and security is challenging, but worthwhile.

For conditions that do not meet medical standards, we have identified several new CACI candidates. We recently expanded the AASI (AME Assisted Special Issuance) list to include selected cardiac conditions for Class I and II applicants; previously, these were restricted to Class III medical applications. Additionally, we have engaged several outside organizations to increase the number of AMEs and improve access.

Multiple working groups are addressing specific issues. These include developing pilot videos analogous to the AME minutes and the FAA Safety Team’s “57 Seconds to Safety” videos. We are reorganizing both the FAA Aerospace Medicine website and AME Guide to make navigation more user friendly. We are expanding the frequently asked questions pages to reduce the need to call the help desk. We reviewed the letters that we routinely send and rewrote thirteen of those which were thought to be the least friendly. While the primary intent of these letters is to inform the airman, they are also legal documents; therefore, we are coordinating them with the FAA’s Office of the Chief Counsel.

We remain committed to the “pathway to yes.” Our goal is to certify as many airmen and ATCSs as we safely can, and to do so as quickly as feasible.