Case study: connecting people with an app
By: Panji Awwaludi
Tags: Case Study, UX, Mobile, UI, Psychology

Process

The process I use is the design thinking method which has a human-centered core so that it can help me get to know the user’s needs better.

Empathize

User Research

I create questions for user research based on my hypothesis to validate that hypothesis.

People will be uncomfortable when a stranger suddenly tells personal problems, I hypothesis is that people will be more comfortable telling stories to other people when they already know the person a little.

sample questions that I use to test the hypothesis:

“ How do you respond if a stranger suddenly talks about personal problems with you? ” “ What characteristics of a stranger make you feel uncomfortable to talk? ” “ How would you feel if a stranger found out about your problems? ”

Because this case study was made during the coronavirus pandemic, I did user research online by distributing questionnaire and conducting online user interviews with 5 of my friends, from the results of this research I found many new things.

Define

Affinity Diagram

From the user research that I did in the previous stage, I grouped their paint points and got insights from each of these groups.

Affinity Diagram

Job Stories

After that, because the user’s needs for this application were not far different, I made job stories from the insights I had previously obtained.

When people close to me can’t understand my feelings and are easily judgmental, I want to share it with strangers who have experienced the same problem so I can feel more comfortable sharing it. When the closest person is untrustworthy I want to tell it to strangers so I can tell it freely without feeling afraid that the story will be shared with other When I am under stress due to a problem, I want to calm my mind to reduce stress so I can find the right solution to the problem When I have experience with a problem, I want to share my experience with others so I can help them to solve the problem When I talk to strangers, I want to be able to speak reasonably so I can chat comfortably

Personas

then, I also created user personas to help me create user-focused solutions. This persona is created based on the users I have interviewed

Persona

Solution

How Might We (HMW)

After that, I used HMW to trigger me to find various possible solutions to the job stories that had been made. I continued to say HMW statements until I found a solution that I thought was the best. but sometimes when you have found a solution and studied it in more depth, there are many possible problems that will occur if the solution is realized so that the solution is likely to expand there a problem boundary needs to be clearly defined.

When people close to me can’t understand my feelings and are easily judgmental, I want to share it with strangers who have experienced the same problem so I can feel more comfortable sharing it.

How Might We make people who have the same problem support each other How Might We connect others easily How Might We find people who have experienced similar problems How Might We make other people want to listen to your story

then, I map each solution that I have created onto a priority diagram with impact and effort variables to find the solution most likely to work now. This mapping is based on my own assumptions considering how much effort the developer put into developing each of these solutions.

priority diagram

Concept Model

From this solution, I try to describe it to be a concept model to validate my solution by looking at the helicopter view. sometimes there are some changes to the solution after seeing this concept model, and I have to go back to the stage of creating a solution and describing it again in the concept model.

COncept Model

Task Flow

Create an Account

Gratitude Journal

Chat with Stranger

Leave the Forum

Change Username

Prototype

Wireframe

This wireframe is created using Invision Freehand which is easy to use for anyone because it is simple.