Introducing Slack-First Content to Drive Success from Anywhere
By: Chris Duarte
Tags: Slack, Productivity, Collaboration, Trailhead, Salesforce

Introducing Slack-First Content to Drive Success from Anywhere

We’re launching new Slack badges right on Trailhead, empowering every department — from marketing to sales to service — to unite on one integrated platform, improving productivity and alignment across organizations. Chris Duarte Follow Jul 21 · 5 min read

As companies embrace and navigate the new hybrid workforce, Slack, the most innovative technology for transforming the way we work, is a critical tool for driving business forward in this new digital-first world of work.

Slack is a virtual headquarters that supports the way people naturally work together. Over 10 million people use Slack every day, with 87% of users saying the platform improves communication and organization in business.

With the Salesforce acquisition of Slack becoming official, we’re enabling companies to grow and succeed in the all-digital, work-from-anywhere world. Together, Salesforce and Slack are shaping the future of enterprise software, creating the business operating system to lead this historic shift in how companies work.

As the new interface for Salesforce Customer 360, Slack transforms how Trailblazers communicate, collaborate, and take action to drive success from anywhere.

And now, we’re launching new Slack badges right on Trailhead, empowering every department — from marketing to sales to commerce to service — to unite on one integrated platform, improving productivity and alignment across organizations.

Introducing Slack + Salesforce for the future of work

The Slack-First Customer 360 is the #1 CRM that connects customers, teams, and partners with conversations, apps, and data to power digital workflows for the new way to work.

Events happen in multiple systems throughout the day: A support agent logs a case, a hiring manager approves a job offer, or an executive at your prospect retires. Slack can bring events like these to your attention and — through automated workflows and integrated apps and tools — help you take action quickly on things that matter.

Together, Salesforce and Slack give companies a single source of truth for their business and a unified, modern platform, increasing transparency, accessibility, and engagement across the organization.

I’m thrilled to introduce the new Slack + Salesforce for the Future of Work badge where you’ll learn how Slack and Salesforce power a new way of working to grow your business.

No matter how or where you or your team works, you can use the Slack-First Customer 360 to scale across locations and time zones. With the combo of Slack + Salesforce, both workflows and customer success will grow.

Introducing Slack-First content

Together, Salesforce and Slack are creating the most open, interoperable ecosystem of apps and workflows in enterprise software.

Sales reps are now able to update opportunities from Slack, marketing professionals can manage more effective campaigns out of Slack, and service agents can supercharge customer service by accessing and closing tickets without ever leaving Slack.

This is Slack-first — simplifying teamwork for all departments by providing a myriad of ways to organize communications and endless options for integration with other apps, file sharing, and more.

Become Slack-first with three new Trailhead modules:

Slack-First Sales : Close deals faster with Slack.

: Close deals faster with Slack. Slack-First Service : Resolve cases faster and delight customers with Slack.

: Resolve cases faster and delight customers with Slack. Slack-First Marketing: Market smarter with Slack.

With a single shared view of your customer information available in a collaborative space, traditional silos and barriers are a thing of the past.

Communication and collaboration will improve across your organization, resulting in better business outcomes for your employees, customers, and partners.

Get started with Slack, your virtual HQ

If you’re new to Slack or just getting started, we’re here to show you that Slack is transforming work collaboration with a single channel. In fact, using the Slack app reduces emails by 32% and meetings by 27%.

Slack adds a new layer to the business technology stack where people can work together more efficiently, connect all their software tools and services, and find the information they need to do their best work. And everyone benefits from a collaboration hub that brings people, information, and tools together.

On Trailhead, there’s no shortage of resources on how to transform your team’s productivity and unlock workflows with conversations using Slack. Skill up with modules on:

Slack Basics : Discover the basics so you can get the most out of Slack.

: Discover the basics so you can get the most out of Slack. Slack Etiquette and Productivity : Boost productivity using recommended tools and actions in Slack.

: Boost productivity using recommended tools and actions in Slack. Slack Workflow Builder : Automate everyday tasks inside and outside of Slack without writing any code.

: Automate everyday tasks inside and outside of Slack without writing any code. Slack Connect : Speed up communication and work more securely with people outside your company.

: Speed up communication and work more securely with people outside your company. Slack Analytics: Use metrics and dashboards to gain insight into how your organization uses Slack.

With Slack, you can keep relevant conversations organized in one place, access important files quickly, and make it easy for everyone to get up to speed in a channel.

You can also make Slack work for you by customizing your notifications, reminding yourself about important messages, and organizing conversations in your sidebar. Now, you can get comfortable with Slack and focus on what matters to you.

As we look to the future, there are incredible opportunities for Slack + Salesforce innovation to empower you to do your best work — wherever you are.

Skill up with Slack

You can also skill up with the new Drive Success With Slack Quest.

Learn how to unify systems and align teams using Slack to drive success from anywhere.

Complete the trailmix by August 31, 2021, to earn an exclusive community badge, plus, enter for a chance to win* your very own Slackstro plush.

Check out the Salesforce Newsroom and the Salesforce 360 blog for more on our new Slack badges on Trailhead.

*Country of residence and other restrictions apply. See official rules at sforce.co/TrailheadQuests.