How Digital Inspections Can Help Dealerships
By: Jenny Gonzalez
Tags: Dealership, Cars, Inspection, Automotive, Digital Inspection

Are you following the Digital Inspection Process? If not yet then, it’s high time to read this blog” How Digital Inspections Can Help Dealerships”. Digital Inspection is basically the inspection of vehicles through a tablet device to record the results. It’s one of the best software that will store the results and automatically update them to the customer’s profile. However, with this software technicians can easily disclose the faulty part of the customer’s vehicle through photos.

Vehicles are full of mechanical machines plus, moving parts. Whether it’s new branded 2 weeks old car or more than 30 years old, they will become immobile or faulty at some point in time. We are an organized team of local used auto dealers that have been working in the industry for decades. Our professionals have noticed that several car service departments are so reactive. It simply indicates that their team resolves the customer’s problem very fast in a responsive manner. Additionally, they majorly focus on the problems that customers describe to them.

Unfortunately, this process leaves the dealership with lost revenue. What if someone is at the dealership not inspecting the vehicle thoroughly? Simply, it leads to the loss of lots of revenue. Moreover, it’s also not better services by understanding customers that what part is about to go wrong in the future. The dealership is also missing out on crucial loss prevention strategies.

Let’s Save Dealerships At Multiple Customer Touchpoints Through A Digitized Inspection

Loss Prevention and Maintain Reliability

Have you ever got into the situation of being blamed by the customer for already caused damage? Obviously, it’s bound to happen because you may fail to identify the place where the damage is already caused in the initial interview. Right? What If they blame for missing of $3000 rims and a large chunk? Some of the customers claim that the dealership has caused the damage.

Do you have any proof to defend yourself? With Digital Inspection, you can already inspect the vehicle and disclose all faults to the customers before touching their car. This will build strong transparency and trust between both of you. Therefore, start using a tablet-based process for techs for all vehicles that come for fixing up.

Process

It may be a difficult process for you at the initial stage but eventually, it will improve the customer relations of your brand and efficiency of shop communication. In this process, service advisors can easily update the status of the vehicle with just one click of a mouse. That’s so amazing…All team members will get notified after repair. This software will help all team members get align. Moreover, it will allow your work faster with a high level of efficiency.

Discovery

Thankful to Digital Inspection that you can easily take photos or videos of the faulty part. In this way, the customer can also understand what’s wrong with their vehicle easily. The best part is — If their vehicle needs Additionally repair work then, it will show on the tablet too.

In the earlier method, you used to call your customer and give an inspection report with often sloppy handwriting. Sometimes they don’t pick up the call and you have to wait for them to get back to you.

But now it’s no more such a frustrating experience. With digital inspection, the service provider can easily send full reports to customers however, they can approve the work by tapping on to button on the screen if they are busy in a meeting. It’s time to work with a one-stop solution that will make your work as effective and simple as a piece of cake.