How to troubleshoot an Uncertain Restaurant Online Ordering System?
Tags: Food Ordering App, Food Ordering System, Restaurant Business, Mobile Food Ordering App, Restaurant

An online ordering system is one of the best ways for restaurants to increase their sales and provide better services to their customers. Restaurant online ordering system has made life easier.

Now to have your favorite food, you don’t have to step into a restaurant, but it can be delivered to you at your door via a food ordering app. Many people choose mobile food ordering for convenience and comfort. On the other hand, some people do experience some problems with online orders.

As per the Dataquest Inc/Garner Group study, 20 % of households who placed online orders faced problems. Nearly, half of their orders didn’t arrive, but they were charged. Some of them were unable to contact customer service.

If you are thinking of starting an online food ordering system, then you need to overcome some barriers that customers face to propel your restaurant online ordering system.

Here are some common issues that people experience due to an online ordering system. We have also highlighted the troubleshooting tips for the issues.:

Complicated Menu:

People look for a simple food menu, which can be easily modified as per their liking. If a customer is quite hungry, one will prefer to select the best one within less time.

They will land on your site and navigate, and if they find the menu confusing they bounce back. However, online pizza ordering sites should work on their digital menu app and make it more simple by adding separate sections for crust, toppings, sauces, cheese and more.

You will notice in your analytics that more people visited your online order page, but some of them abandon their carts. If this is happening regularly, then you need to check your online ordering process as it indicates a complicated menu.

Tip:

Go through the complete process of online food ordering and involve some unbiased people to do the same. If anyone finds difficulty in understanding the menu, then you should consider redesigning it.

Accessibility:

Nowadays, people are on their smartphones on the go. They prefer to browse the restaurant’s menu over their smartphones. If your online ordering system is not mobile-friendly, they will not use it or will get frustrated and move to some other.

Tip:

Make your site responsive, so that your customers don’t face any issue while browsing it. Also, create an easy to use mobile app for online orders. If you want to create a mobile app for your restaurant then you can take our help. We @restroapp will design and create an amazing mobile food ordering system for your restaurant with the latest features.

Not able to meet timelines

Online food has to undergo various processes. First, the order reaches the point of sales, then goes to the preparation phase and food delivery phase. People don’t get their orders on time and they have to wait longer for their meals. This leads to frustration and they try to reach out to you through calls.

Tip:

You can tackle such situations be auditing every step of your online food ordering system. Track the phases through the tracker and update your customers about the status of their order via push notifications or messages.

Server Capabilities:

Sometimes due to heavy rush, the servers become busy and are not able to handle high traffic. Your site might crash, and you tend to lose customers over your competitors. People who are looking to order online on your site often get frustrated and tend to look for other food online sites.

Tip:

Consult with your IT team to increase your site bandwidth. Also, make sure you have good web hosting and a good server that can take care of your business needs. Ensure that your server is able the handle high traffic and your coming projects.

It is important to have an online ordering system that is capable of meeting the expectations of the customers. We hope that you will fix these barriers before stepping into the restaurant ordering system.