Respect Is Given And Trust Is Earned To Sustain High Performance
By: Rob Peters
Tags: Hrtech, Metrics, Gamification, Respect, Trust

Respect Is Given And Trust Is Earned To Sustain High Performance

To stand out from your competitors today is less about having the latest technology or having the most profound company strategy. Don’t get me wrong; these are important but they don’t buy a CEO or entrepreneur as much time as they use to. In our hyperconnected and increasingly transparent business world, how we connect, collaborate, engender trust, deepen loyalty, keep promises, and earn relationship capital is now the source of long-term distinction. Rob Peters Feb 7, 2019·3 min read

Stephen M.R. Covey, once said, “Relationship trust is all about behavior … consistent behavior.” This is important on social and digital platforms as it has always been to offline professional relationships.

Behaviors that Earn Relationship Capital and Build Credibility:

Talk authentically. Let people know where you stand. Use simple and understandable language.

Demonstrate respect. Genuinely care and show it.

Generate transparency. Tell the truth in a line that can be confirmed. Always practice full-disclosure.

Correct Offenses. Apologize quickly. Make amends where possible.

Show trustworthiness. Give credit generously. Talk about people as if they were present.

Deliver results. Under-promise and over-deliver. Be 100% accountable.

Continuously improve toward mastery.

Reinforce Candor. Take issues head on, even the “undiscussables”.

Clarify expectations. Disclose, reveal, discuss, validate, renegotiate if needed.

Say “Thank you”.

Practice accountability. Take responsibility for results. Be clear on how you’ll communicate.

Listen first. Don’t assume you know what matters most to others.

Keep commitments. Make commitments carefully. Don’t break confidences.

Extend trust. Extend trust abundantly to those who have earned it. Extend trust conditionally to those who are earning it.

Respect and Relationship Capital (RC): The Source for Sustaining Distinction Today

Relationship Capital Leadership or (RC) is an industry standard of guiding principles and accounting of an entity’s credibility or the quality of their trustworthiness with respect to these two types of social interactions:

Declared Commitment Feedback

Appreciation/Recognition

Commitment Feedback and Appreciation Recognition are captured and scored as Relationship Capital Points or RCPs. Each person has a Relationship Capital Account in with RCPs are credited. Keep a commitment and your RC account is credited with an RCP. The quality of your kept-commitment is RCP rated by “Star Feedback” which provided by the person who requested the commitment.

Peer SaaS Leaderboard

Conclusion

Building quality relationships with people from different organizations or within the same business involve a good amount of “reciprocity”. For example, individuals, who proactively generate high quantity Relationship Capital Feedback from others could merely be a gaming strategy for boosting one’s RC score. I disagree. In today’s Peer-2-Peer business world, you must compete for attention, likeability, respect, and commitment opportunities to display your talents, gifts, and ability to deliver results.

Managing the quality of people’s feedback of you and your products/services on a consistent basis makes business sense. Whether these people are peers in your company, employees, or partners, accounting for your credibility, influence, and reputation is a positive game to play. This, in turn, will grow loyalty and ultimately revenue. In turn, these relationship capital interactions will occur between employees, friends, brand advocates, and any p2p relationship in our hyperconnected world and not just with the customer or client. Small businesses and solopreneurs have much to gain by leveraging the power of relationship capital interactions in our social and digital business world. Giving respect is not only critical to sustaining high performance but can also be highly motivational when you help others by delivering on your declared commitments.

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