Date: 202106
Local time of day: 1201-1800
Location: ZJX.ARTCC, FL
Flight conditions: Marginal
Weather elements / visibility: Thunderstorm; Turbulence
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Cruise
Airspace: Class A ZJX
ATC / advisory: Center ZJX
Reporter organization: Government
Reporter function: Enroute
Reporter qualification: Air Traffic Control Fully Certified
Human factors: Communication Breakdown; Workload; Time Pressure; Situational Awareness; Distraction; Confusion
Anomaly: ATC Issue All Types; Airspace Violation All Types; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Illness / Injury; Inflight Event / Encounter Weather / Turbulence
Detector: Person Air Traffic Control
When detected: In-flight
Result: Air Traffic Control Issued New Clearance; Air Traffic Control Provided Assistance; Flight Crew Requested ATC Assistance / Clarification; General Physical Injury / Incapacitation
Contributing factors: Weather; Airspace Structure; Company Policy; Procedure
Primary problem: Weather

Narrative: I was working a sector with weather building. The warning areas were hot with numerous aircraft deviating into active military airspace. I was unaware at the time that the only plan was to depend on the military to take point-outs to work aircraft through that area. With no notice the adjacent sector said I can't take anymore northbound aircraft because the controlling facility will not take point-outs. At the time I had several aircraft within minutes of their airspace that required 90 degree turns to miss the sectors airspace. I had to reroute almost every aircraft on my frequency. This reroute put aircraft into weather and overloaded the next receiving sector. This last-minute major increase in workload resulting in Aircraft X not being issued weather. The aircraft flew through moderate to heavy precipitation and encountered severe turbulence which resulted in two passenger injuries.I have NO recommendations this will absolutely happen again. For the years I have been at ZJX; aircraft deviating into active military airspace is normal operations. Look at my previous reports and my co-workers in other areas. Numerous conditions happen in ZJX south area to overload the sectors that cause weather not to be called. After this incident I returned to the south area to see this exact scenario unfolding again. An air carrier flight was in active military airspace [requesting priority]. The only reason this is even being discussed is because a passenger was injured on Aircraft X. If an injury would not have occurred nobody would have investigated what was going on in the ZJX south area. This has been going on for years in the south area with numerous reports. Nothing will change and this will happen again.




Synopsis: ZJX Controller reported working numerous aircraft deviating for weather into military airspace when the controlling facility unexpectedly would not approve anymore deviations. Due to the workload the reporter was not able to issue weather advisories and an aircraft encountered severe turbulence injuring passengers while another Air Carrier advised and deviated into the closed military airspace.