Date: 202005
Local time of day: 0601-1200
Location: ZZZ.Airport, US
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Parked
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty)
Reporter qualification: Flight Attendant Current
Human factors: Distraction; Situational Awareness
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Illness / Injury
Detector: Person Flight Attendant
When detected: Aircraft In Service At Gate
Result: General Flight Cancelled / Delayed
Contributing factors: Company Policy; Procedure; Human Factors; Environment - Non Weather Related
Primary problem: Human Factors

Narrative: Before boarding I notified agent and 2 flight service personnel that passenger in seat XX needed to be moved away from my jumpseat for social distancing. The seat is directly facing the YY jumpseat. I have legitimate concerns of contracting COVID -19 when seated directly facing a passenger in such close proximity. I confirmed a 2nd time with the agent that I wanted the passenger moved. Flight service informed me that the passenger would be moved to a different seat. I was satisfied with the answer and boarding began. As we reached the end of boarding I observed that the passenger still seated in original seat; our legs would also be extremely close; was coughing; and was not wearing a mask. A different agent came aboard aircraft and I notified her that he was supposed to be moved. She responded that she had no idea what I was talking about. I requested flight service to return to the aircraft. Flight service stated that the flight was at complete [XX]% capacity and they couldn't move him because no other seats available.  They informed me that if I was scared I will just be removed (without pay; missed trip; disciplinary action). I asked flight service for a few minutes to allow him to gather my options which now meant delaying the flight. I briefed Captain on what was transpiring. I was informed that I would be disciplined if I chose not to work the flight and the guidelines states it is sufficient enough if both passenger and I have on masks while facing each other. I asked flight service if they had extra masks to provide passenger; which they did not. I spoke with passenger regarding wearing a mask which; although disgruntled; he was able to produce from his carry on luggage.  I returned to boarding door and informed flight service that I would work the flight.  Boarding door was closed quickly and we rushed to push the flight.  Through all of the confusion I did not brief my exit rows. After arming my doors and completing All Call; I went directly into the lav in an attempt to gather my composure; completely forgetting that X people in the exit row needed a manual safety demo as their monitors were stowed. The chaos and confusion while boarding; the lack of clear and concise communication from flight service; coupled with my fear of how to protect myself from contracting COVID-19 led to my lack of focus and poor performance of required duties.




Synopsis: Flight Attendant reported requesting a passenger be moved to accommodate for COVID-19 social distancing.  Passenger was not moved and in the process Flight Attendant forgot to brief emergency row.