Date: 201305
Local time of day: 1801-2400
Location: ZZZ.Airport, US
Aircraft: Beech 1900
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Flight phase: Initial Climb
Airspace: Class B ZZZ
ATC / advisory: Tower ZZZ
Reporter organization: Government
Reporter function: Local
Reporter qualification: Air Traffic Control Fully Certified
Human factors: Communication Breakdown; Confusion; Situational Awareness
Anomaly: ATC Issue All Types; Deviation / Discrepancy - Procedural Published Material / Policy
Detector: Person Air Traffic Control
Result: Flight Crew Executed Go Around / Missed Approach
Contributing factors: Human Factors; Procedure
Primary problem: Human Factors

Narrative: I was working Local Control East receiving IFR and VFR arrivals and departures. The 2 FLMs were having a random personal conversation; not paying attention to the operation during an arrival departure bank. I called Local Control West and received a release on a R60112 a BE1900 that was going to be a left turn to 280 heading. I departed the BE1900 in between 2 arrivals. Once the BE1900 was rolling down the runway [it was] given a left turn 280. The Local Control West Controller shouted out he had 2 close arrivals. I looked at his 2 close ones and said it would never work. We coordinated together; I was going to drag my BE1900 out on a 340 heading and he was going to turn his go-around (an A319 ) left on a 260 heading (our primary go-around procedure); once we had separation I would turn my BE1900 back to a 280 heading. I was unaware the Local Control West Controller was not talking to the A319 the aircraft that was going around. The FLM in charge snapped to and started coordinating. I learned the Final Controller was going to send the A319 around and Local Control West was not going to talk to the go-around aircraft. I ask the 2 FLM's what do you want me to do with my departure? The FLM in charge responded with AHH! I realize that he in not aware of what is going on and I called the Final Controller; as I key up on the landline; I heard him switch the go-around to another Controller that works the straight-out departures. I now know he had no idea about the BE1900; the aircraft the go-around was heading for that was 4 miles ahead of him. I ask what do you want me to do with this BE1900 4 miles north. After he figure out what was going on; the Final Controller said to stop him. I stopped the BE1900 at 8;000 and turned to the FLM's and ask what do you want me to do. I was told the A319 was climbing to 11;000 then 8;000 in the same sentence. I ask about 4 more time what do you want me to do. I'm unable to turn the BE1900. If I turn to the right the BE1900 will hit the mountain range if I turn the left he will be more of a problem with the A319. After several minutes; the A319 turned westbound to get separation. The FLM in charge told me to have him contact 135.5 the frequency for the Departure Controller that works the straight departures. I was later told the FLM that was in charge had coordinated with the TRACON to have the final Controller work the go-around and had the go-around fly heading 350 climbing to 11;000. I don't recall the A319 ever climbing out of 8;000 until he was westbound. The Local West Controller and I had the go-around all worked out. It was a standard go-around. If the FLM that was not paying attention to the operation would have got himself involved; it would have worked out fine. First; ask the FLM to pay attention to the operation. Also; stick to the primary go-around procedures. I'm also very disappointed I asked for help so many times and received nothing.




Synopsis: Local Controller described a confused go around and unsafe routing event; claiming the two supervisor's in the cab were not engaged to the developing problem and offered little assistance.