Date: 201708
Location: ZZZ.Airport, US
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Parked
Reporter organization: Air Carrier
Reporter function: Other / Unknown
Reporter qualification: Flight Attendant Current
Human factors: Confusion; Situational Awareness
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Other / Unknown
Detector: Person Flight Attendant
When detected: Pre-flight
Result: General None Reported / Taken
Contributing factors: Human Factors
Primary problem: Human Factors

Narrative: After boarding; we sat on the airplane for over 1 hour without pushing. Communication from Captain was very unusual and concerning. He gave one announcement saying we had minimal fuel and we might not make it to [our destination] and might divert. He further said we can't hold with the fuel onboard during his normal welcome onboard announcement. He made another announcement after sitting without any information that the temperature was too hot to take off and we would be pushing and just burning extra fuel to make sure we were within weight limits and then hope we make it to [the destination]. This got a lot of passengers scared; nervous and simply wanting off the airplane. He brought lack of confidence in the safety of this flight. During the course of the next hour; we tried to get information from him and we couldn't. He did not want to speak with us and was very short when we told him people wanted to get off the plane. Cabin temperature was communicated to him that it was too hot and people were not comfortable. After nearly 1h30m; he said the jet way would be coming back and he never told us the working crew. We had to call him and ask if we should disarm the door as we heard the jet way coming. Upon gate agent opening the door; he refused to open the door. Finally after several minutes of waiting; he had the FO open and told them to deplane. Then he locked the door again during the whole deplaning without communication. Service director came to the plane and tried to establish communication with the Captain; and was met with resistance as well and just had a bad attitude towards all working employees.He dismissed any and all attempts to establish communication with the inflight crew. He left the airplane and didn't come back till after it was time to re-board but never told us what was going on. I tried to let him know that I was going to be 20 minutes away from crew legalities and he dismissed it and said he had legalities too and never wanted to know the time. During the flight he called in the middle of our service and demanded we take out the passenger meals in order to cook his food. We told him we were in the service and it was going to take a few minutes to accommodate his meals in the oven since the passengers' food was cooked. He began to threaten myself over this; by stating his contract says he can eat whenever he says he wants it and we should stop all passenger food service to accommodate his meal heating. He said he would divert the airplane over this. That is concerning as he never communicated any special requests during his briefing or at any stage. His behavior was unprofessional and disrespectful. I did not personally feel safe at this stage. Crew Resource management was not followed and it was a disservice to our passengers. He also made ATC radio calls over the PA during the flight and dismissed us when we called to let him know. He terminated the airplane's power still with passengers onboard as well.




Synopsis: A Flight Attendant reported an incident with a Captain acting strangely and making passengers uncomfortable.