Date: 201307
Aircraft: B767-300 and 300 ER
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Cruise
Aircraft component: Galley Furnishing
Component problem: Malfunctioning; Design
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty)
Reporter qualification: Flight Attendant Current
Human factors: Communication Breakdown; Human-Machine Interface
Anomaly: Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Illness / Injury
Detector: Person Flight Attendant
When detected: In-flight
Result: General Physical Injury / Incapacitation
Contributing factors: Aircraft; Procedure; Human Factors; Company Policy
Primary problem: Company Policy

Narrative: I was injured on the referenced flight when a cart; which was parked at door 1L with no tie downs; moved on its own [despite] the brake [being] engaged. A bin of dirty ice cream bowls fell and shattered when it moved and broken glass struck me; cutting my leg. I have several safety concerns on the 767 aircraft. The 1/2 carts (glass and trash) are unstable and can easily fall over and move with the brake engaged. This is a safety hazard to both passengers and crew. With the way the service is set up we are forced to move carts in front of jumpseats and there are no restraints/tie downs to secure them. In turbulence unsecured carts can easily tip over injuring flight attendants.The new service procedures that call for carts to be parked; but with no tie downs don't appear to contemplate FARS or safety. I'm five foot eight and had extreme difficulty pulling out the carriers; both the one in front and behind. It's an awkward position to be lifting/pulling/carrying and the weight of some of the carriers is an issue (i.e. duty free bulk.) I was not able to do it without feeling a pull in my shoulder/back. There doesn't appear to be a way to do so without potential injury. Carts are being packed with no dry ice [and the regular ice] is melting and ice water spills out onto the galley floors [and becomes a] safety hazard (slips/falls) for both crew and passengers on some aircraft (specifically the 767) passengers deplane thru our galleys. Additionally; many of the tubs boarded do not fit in our carts. They are being jammed in there; as are the mini drawers on the top shelf. They do not fit! If something doesn't fit properly a flight attendant needs to tug at it to remove [it and] there is a risk of pulling too hard; again risking a strain or sprain. When it comes to carts; one size does not fit all.Not having [a passage] through the mid cabin concerns me. If there were to be an emergency on the left side of the aircraft and I'm on the right side I have to run either forward thru first or to the aft galley to cross over to tend to the emergency and/or obtain equipment that may be in the opposite side of where I'm standing. In some situations losing this valuable time can lead to a catastrophic event (i.e. a fire.) The entre tins are jammed [when put] in the short/small ovens. They do not fit. When trying to take them out to plate they fall out; hot rack and all and pose a potential for burns.Having the jumpseats in the galleys is another safety concern. Now that the carts in the galleys aren't secured with tie downs and carriers not secured with paddle latches what would happen in an accident or turbulence and to those flight attendants whose jumpseats are facing those carts?It seems as if safety has taken a step backward and instead of learning from past injury incidents and/or accidents and working to alleviate those things that have caused them (i.e. carriers coming loose)--decisions were made [the consequence of] which seem to put flight attendants more at risk. I look forward to a response addressing my concerns.




Synopsis: A Flight Attendant; injured by broken glass from dirty bowls that fell off an unrestrained galley/aisle cart; used the event as a catalyst to address multiple concerns about factors in her workplace which are existing or potential hazards.