Date: 201909
Local time of day: 1201-1800
Location: OAK.Airport, CA
Flight conditions: VMC
Light: Night
Aircraft: EMB ERJ 135 ER/LR
Operator: Air Taxi
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Parked
Aircraft component: APU
Reporter organization: Air Carrier
Reporter function: Captain; Pilot Flying
Reporter qualification: Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Human factors: Confusion; Communication Breakdown; Time Pressure; Situational Awareness
Second reporter function: First Officer; Pilot Flying
Anomaly: Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
Detector: Person Flight Crew; Person Maintenance
When detected: Aircraft In Service At Gate
Result: General None Reported / Taken
Contributing factors: Manuals; Human Factors; Company Policy; Aircraft; Procedure
Primary problem: Procedure

Narrative: The Flight Attendant reported peephole from lavatory to baggage area 'blurry.' Aircraft had two other issues (APU gen not indicating any Amps; lavatory sink inoperative). I wrote up aircraft for three issues; sent emails with docs to maintenance; notified Mission Control; waited more than 1 hour for Technician. After about 60 minutes of work (power-down; GPU; etc) and discussion with Maintenance and Mission Control; the Technician returned and was on the phone with Maintenance. Two write-ups were closed out. The Tech was on phone with Maintenance and advised they were deciding how to record the write-up and the next station would advise. I specifically asked 'are we legal to fly' and repeating what I'm assuming he was being told on phone said 'you are legal to fly.' I asked him twice to clarify in front of the First Officer. We launched. When I arrived at next station I asked about the issue and they immediately called maintenance who asked 'what open issue? They only sent us two and we resolved them.' I showed my email and was told to [file a report]. I succumbed to operational pressure and relied on an assurance from our technical experts. If we cannot rely on fellow team members; then we have a bigger issue. Integrity is paramount. For myself I will never again move an aircraft with an open write-up; no matter what I am assured.


Second narrative: During preflight inspection the flight crew and cabin crew noticed several issues with the aircraft. Three maintenance items were written up in the aircraft logbook. There was no reading of the APU generator amperage output; the lavatory sink was not draining and the baggage compartment peep hole was blurry. After spending several hours delayed resolving the problems we were given the OK from Maintenance Control that we were legal to fly. The Captain specifically clarified with Maintenance we were legal and that every discrepancy in the log book was cleared. After landing at our destination airport the Maintenance Personnel there checked the log book and found that only two of the three discrepancies in the log book had been fully addressed.The best course of action is to make sure 100 percent clear communication has been established between flight crew; Maintenance and Maintenance Control to guarantee the legal and safe handling of Maintenance and logbook entries.


Synopsis: ERJ flight crew reported that Maintenance failed to repair and log one of three reported aircraft issues; insisting that the crew was legal to fly.