Date: 201601
Location: ATL.Airport, GA
Light: Daylight
Aircraft: Medium Large Transport
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Parked
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty)
Human factors: Time Pressure; Workload; Communication Breakdown
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural FAR
Detector: Person Flight Attendant
When detected: Aircraft In Service At Gate
Result: General Flight Cancelled / Delayed
Contributing factors: Company Policy; Human Factors; Procedure
Primary problem: Human Factors

Narrative: Just prior to push a family of four: two adults; a child and an infant traveling together came down the jet way. We had 127 PAX onboard. (FA name) was assisting the non-English speaking woman with the infant in row one. I went through the cabin looking for 2 seats together. I made a PA to PAX; asking for volunteers to move. I went to the back of the aircraft to help (FA name) find two seats together. As I was going back up to the front looking for bin space for their carryon bags I saw the FWD entry door closed. The woman with the toddler was standing in the aisle with 3 bags on the floor because we could not get anyone to move. I asked (FA name) why the door was closed. She told me the OPS agent closed the door. I reopened the door as the cabin was not secure. I made another PA asking for people to move. Two PAX were volunteering to move. I was assisting them in moving. When I started towards the front of the aircraft I saw that the forward entry door was again closed. I opened the door again. I then went into the jet way. Going back into the cabin the OPS agent for the third time; shut the door. (FA name) told me that she told the OPS agent that we could not close the door until the cabin was secured. I went into the jet way and said to the OPS agent; 'I don't know if you are aware of the FAR; but we cannot close the FWD entry door until all PAX are seated and all bags are stowed'; She said; 'Well; shut your mouth; get on the plane and mind your own business'; while shooing me with her hands. I walked onto the threshold of the aircraft with my back facing the FWD entry door and she let the door fall into the cabin. The door was so close it grazed my hair. I went into the cockpit and told the Captain I wanted to speak to a Supervisor. When the Supervisor arrived I told him what happened. The OPS agent told the Supervisor that the wind blew the door closed. With 100% certainty; I know that the FWD door was flush against the fuselage and the gust lock was securing the door. I told the Supervisor and the OPS agent that I believed she did it intentionally. (FA name) told the Supervisor that I spoke to the agent respectfully prior to her letting the door fall in the cabin. (FA name) also told the Supervisor that the agent did the same thing to her as she was bending down to make a PA and the she had to dodge the door to keep it from hitting her head.




Synopsis: Flight Attendant reported that the Operations Agent insisted on closing the aircraft's main cabin door while passengers were still standing. Ground Ops Supervisor was called to rectify the situation.