Date: 202009
Local time of day: 0601-1200
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Cruise
Reporter organization: Air Carrier
Reporter function: Flight Attendant In Charge
Reporter qualification: Flight Attendant Current
Human factors: Workload; Communication Breakdown; Situational Awareness
Second reporter function: Flight Attendant (On Duty)
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Detector: Person Flight Attendant
When detected: In-flight
Result: General None Reported / Taken
Contributing factors: Human Factors
Primary problem: Human Factors

Narrative: We were boarding the flight; I was the B Flight Attendant (FA). I went to first class to talk to the A FA and she was talking to the passenger in X6. She asked the man how old his child was; he said 2 years and X months old. FA A informed him the child is required to wear a mask. The man then said the child was under 2.  The issue now was the child under 2 was seated in [his own seat]. (The father had purchased a seat for the child); I recommended that we just move the father and child to the row behind them. The couple seated in Y 1 and 3 were the grandparents so the father and child switched seats with them.I returned to the aft of the aircraft. I was later informed by FA A that the agents told her the child was over 2 years old. Throughout the flight I was in the first class cabin and the child never had a mask on. ALSO!! When I was doing my demo the grandmother who was seated in X6 did not have her nose covered. I asked her very kindly to cover her nose and she rolled her eyes and gave a big huff but did cover her nose. I was called to guard the flight deck door and she once again did not have her nose covered. I explained that she needed to cover her nose; once again she objected but complied. Only the First Officer (FO) used the lavatory and in that short time I had to ask her at least 4 times to cover her nose. She was so rude and resistant. I finally told her that I wouldn't stand guard if she didn't keep her mask on. The FO came out of the lavatory; I explained to the FO what was going on; the woman saw me talking to the FO and put her mask over her nose. FA A finally gave the father a warning. Other than the mom and Grandpa this family was seldom; the 2 year old Child never did wear a mask; in compliance with our Mask policy.   The child was 2 years that is why the father purchased a seat. Both parents lied about the age of the child when they found out the child was required to wear a mask. Which then required us to move the child from X4.


Second narrative: There's a family of four adults (parents and grandparents); a 2 year old and a baby. The 2 year old did not have his face mask on during boarding. I asked the father how old the child was. He said two and two months; I said that he had to have a mask on since he [was] over two.At that time the father said that his son was under two years old. The father grabbed his son and put him on his lap. His son was wiggling and fussing on his lap and finally he fell on the floor and screamed because of pain. He calmed down quickly; and still was sitting on dad's lap. (Later; during the flight the parents found a bleeding scratch on their son's back head and asked for First Aid antiseptic wipes.)The son looked like he was over 2 years old.  I asked the father what was the exact age of his son. He said that [he was] under Two. I had to call CSA and asked her to find out the exact age of the child. She found out that the child was over two years old. At that time I told the father that his son was not an infant; and he had to take his own seat and wear his face mask. The whole family were not happy with that; all the family members claimed the child was under two years old. Mother worried that they had purchased a seat for him and her son had to be on dad's lap. The father attempted to put a face mask on his son and he said that he would do his best to keep a face mask on during the flight. The family swapped seats.CSA came on board and asked if I wanted to remove the child from the flight. The father confirmed he would take all possible attempts to keep a face mask on his son. My decision was to keep the family on board.After 10;000 feet when I was taking the orders I saw that the boy did not have a mask on. I started talking to the father and he became not cooperative and talked to me in a rude manner. He said that his son was drinking water. I reminded him that the mask must be on when not actively eating or drinking. The father responded to me that I had to stay away from them; keep social distance (I did!); do not ask them any questions and do not offer them anything. At that time he actually was trying to make his son drink the water from the bottle in front of me. During the flight I was monitoring the child's compliance. He was watching his iPad and was not wearing a mask. I gave a warning to the father.During the rest of the flight the boy was not compliant. Parents put a bag of crackers in front of him to pretend he was actively eating.During the flight; with no mask on; they went to the lavatory in the aft (the forward lavatory was not operable). When they were coming back from the lavatory through the main cabin I was picking up trash and showed the father with my hands that mask must be on the child. The father ignored my request and just told me not to touch them. I talked to the Captain; explained the situation with the family who were not compliant and tried to hide the age of their child; and asked for a CSA to meet the flight in ZZZ. During demo and at cruising FA B had to ask grandmother to cover her nose many times. The grandmother was rolling her eyes when asked to cover her nose before we could let the pilots take a break. CSA met the flight in ZZZ and I reported the fact of hiding the child's age and the compliance issue to her.


Synopsis: Flight Attendant crew reported a family did not comply with face mask policy.