Date: 201910
Local time of day: 1201-1800
Location: ZZZ.Airport, US
Flight conditions: VMC
Light: Daylight
Aircraft: EMB ERJ 170/175 ER/LR
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Parked
Aircraft component: APU
Component problem: Malfunctioning
Reporter organization: Air Carrier
Reporter function: Captain; Pilot Flying
Reporter qualification: Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Human factors: Situational Awareness; Communication Breakdown
Second reporter function: Captain; Pilot Flying
Anomaly: Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural MEL / CDL; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Maintenance
Detector: Person Flight Crew
When detected: Aircraft In Service At Gate; Pre-flight
Result: General Flight Cancelled / Delayed; General Maintenance Action
Contributing factors: Aircraft; Logbook Entry; Procedure
Primary problem: Logbook Entry

Narrative: [Report narrative contained no additional information].


Second narrative: After log book I noticed the page from the previous day had a write up for APU gen off bus and it was written up as 'INFO ONLY' similar to a Ground reset guide procedure. But the corrective action was not filled out correctly. Approximately 20 prior to departure I called the Chief Pilot and was out in a que on hold. I waited a few minutes and then texted another Chief Pilot and a ground and sim instructor asking if the write up was closed properly. While I was waiting for the answer I called maintenance control. And emailed a copy of the log page to them. I spoke with Maintenance Controller that handled the call with the original write up. Maintenance Controller advised me that per maintenance control the write up was closed out per the QRH. I debated if that was correct and was told it was. I tried to quickly get off the phone to call the Chief Pilot again; but Maintenance Controller had to explain herself again and asked if I wanted to get Maintenance Managers involved and that an email was going to be sent. After hanging up; it was getting close to departure time and there was a conflict between the flight attendant count and gate agent count. After clearing up the count issue I blocked out and notice my text messages had been answered and confirmed what I was thinking that the write up was not closed out correctly. I tried again to call the Chief Pilot and was in que; so I sent them the same email. I then called the Duty Manager explained the situation; and was told I needed to call Maintenance Control. I explained; 'been there done that'. He offered to transfer me to the manager on duty; it went to voice mail; and a message was left. The Duty Manager then transferred me to the Chief Pilot; but disconnected us. I got in contact with the Chief Pilot and he advised me I was correct with my initial concern and it was not closed out properly. And would talk to the higher ups about what to do. And call me back... he called back and advised since I had blocked out to file a report and ZZZ line Maintenance would have to correct the issue when we got to ZZZ.


Synopsis: E170 Captain reported that a logbook entry was signed off incorrectly; which resulted in a flight delay.