Date: 202009
Location: ZZZ.Airport, US
Light: Daylight
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Parked
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty)
Reporter qualification: Flight Attendant Current
Human factors: Communication Breakdown
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Detector: Person Flight Attendant
When detected: Aircraft In Service At Gate
Contributing factors: Environment - Non Weather Related; Company Policy; Human Factors
Primary problem: Company Policy

Narrative: When we landed on ZZZ I talked with operations about working together on these bag issues and masks. More details outlined below of what was said below and suggestions.Flight XX ZZZ-ZZZ1 a very large number of passengers were coming on board not wearing masks (pulled down around neck or not covering nose). I had to stop boarding and address the situation and met with hostility. In their seats I had to address it again. Prior to takeoff I had to have operations come down and address it. The worst offender had an altercation even then. Operations Person X did stand her ground. I had said I want them removed. One of the people traveling said he was the older relative and would take accountability for them. I looked at her we decided to go; it was time to push. It wasn't until she was closing the door that I got the full story of what transpired up top prior to them coming down. It all has to stop.When I checked in for this 3 day...as I walked through ZZZ Airport 2 TSA agents just sitting on a bench no mask! yep! I see police with mask below their noses. These people won't enforce the rules. ZZZ1 is a code red COVID.I cannot fully do my job and protect passengers nor ourselves unless management steps it up; please...asking for help. We carry people with all types of health issues.  The other day Passenger X had to have his COVID test then start his treatments. Only to have a few rows back of them a 2 year old with a non-compliant parent screaming and kicking back of its seat if the mom even held up the mask. Other thing I had this 3 day [were] pilots not even knowing 2 year olds had to wear a mask. Or the no medical conditions preclude wearing a mask. In the last 14 days I actually worked; only 4 cockpit crews wore mask properly.We have great policies in place; however lack of execution has got to change. Passengers notice when our promise isn't fulfilled and employees don't feel safe. Staff have been fabulous about putting out what is expected. Follow-through isn't there from whomever/departments that are tasked to do just that. 1st and [foremost] IF OPS HAS TROUBLE WITH A PAX/PAXS tell us prior to them coming down. If masks are off again...which they usually are then they don't board. That would have made not only this flight but many others go so much better. Passengers appreciate it when they see us enforce policies. The ones I have to address are the ones ALL THROUGH a FLIGHT I have to continually ask to place mask back on. (I'm not talking about just slipping off the nose). Ground (customer service and operations) must monitor gate area and have passengers comply with mask upon entering the area. If a child refuses to place mask on this is when denying boarding must be made. They do not keep them on in the aircraft either. Listen to the parent if they say child won't wear one. They know that child better than we do. Every single one we had trouble with said that. Passengers know when they buy that ticket that their child won't comply and will get away with it. Start fining passengers and employees for non-compliance. It is hard when I work with FAs not agreeing and not enforcing the policy. More don't than do. Please go back to having unannounced check rides. Our passengers are too precious of a commodity to not be protected or have FA's sit and not at least go through the cabin and pick up trash. Some don't get up at all. So much it breaks my heart. Our passengers are everything to me. I love it when I do get a crew. Pilots need to be checked. Personal opinions need to stay out of carrying out policies and procedures especially with this Pandemic. They need to wear a mask if visible in the cockpit during boarding when passengers can see them. WE HAVE DUTIES TOO THAT MAKE WEARING MASKS DIFFICULT. They could be removed briefly while doing a preflight check then put it back on. This is causing a lot of trouble with blow back while trying to enforce mask rule. Pilots are revered as should be; it took a lot to get to their position. But don't let that put another work group at a disadvantage. It shows that our safety promise is all for air.




Synopsis: Flight Attendant reported observing multiple events of non-compliance with face mask wearing among passengers and crew members; and cited a lack of policy enforcement as a contributing factor.