Date: 201908
Location: ZZZ.ARTCC, US
Weather elements / visibility: Turbulence
Light: Night
Aircraft: B737-700
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Cruise
Airspace: Class A ZZZ
ATC / advisory: Center ZZZ
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty)
Human factors: Communication Breakdown
Anomaly: Inflight Event / Encounter Weather / Turbulence
Detector: Person Flight Attendant
When detected: In-flight
Contributing factors: Weather
Primary problem: Weather

Narrative: We were unable to do a beverage service on Aircraft X. Our B FA (Flight Attendant) was almost injured when we were told it was safe to get up. Our pilots never informed us there would be turbulence the entire flight. Captain informed the flight crew it was a 1:49 minute flight and there would be turbulence in the beginning so; we should keep our seats past 10;000; he'd give us a call when it was safe to get up. However; it was still turbulent once he did give us a call to tell us it was safe to begin service. The severe turbulence had subsided but; consistent light to moderate service persisted the entire flight. We felt light and casual moderate turbulence up front but; according to the B FA it was moderate to severe turbulence in the rear of the aircraft. She called up front to tell me that it still wasn't safe to get up and that she was jolted in the air and had to lunge for her seat when she first attempted to start setting up the galley (after the Captain said it was safe to do so). I then told the A FA (who had begun to get started) what the B just informed me. We all stayed seated for a while to see if the turbulence would fade out but it never did. At that point I called the flight deck and the Captain answered. FA C: 'hey we had to take our seats because it's still pretty bumpy back here; are we going to get a smoother ride' CA: 'No this is how it's going to be' FA C: 'Oh; because it's pretty bad out hereCA: 'Well it's dark up here so; I can't see if we're going to come up on something and clip it'FA C: Okay ThanksAfter ending the call; I informed the A FA of what was said and we decided to keep our seats until the ride improved. Meanwhile the fasten seatbelt sign remained on; as the turbulence persisted and not one person attempted to use the lavatory. Our A FA called the flight deck about 40 minutes into the flight when the ride was smooth for like 2 minutes. Again they said we were okay to get up. FA A proceeded to call the B FA to see if she was okay with staring service. And just then turbulence began again. Maybe about one hour into the flight the fasten seatbelt sign was still on and the pilots had yet to address the PAX's (Passengers). The Captain never communicated why it was still on or if it would remain on for the entire flight. In hopes we could still get a service out; I called the flight deck again.FA C: Hey it's [name] calling again from up front; how much time do we have until descent?CA: We have 37 minutes FA C: Okay and you don't think the ride is going to improve?CA: Well it's not telling us that the ride is bad.FA C: Can you all not feel what we're feeling back here? You don't think it's bumpy?CA: 'Yeah we can; but honestly this ride isn't something we would normally receive calls about'FA C: Oh ok well we'll just take care of ourselves out here. Thank You.We waited another 15 minutes before making another announcement; apologizing about the turbulence and this time informing the PAX's that we wouldn't be able to do a beverage service on this flight due to the consistent turbulence. Another 10-15 minutes passed and the CA (Captain) came over the PA. He apologized about the turbulence and said we were a few minutes away from descent but; I'm going to turn off the fasten seatbelt sign for anyone who's been waiting to use the lav. During the time the fasten seatbelt sign was off we were still experiencing light to moderate turbulence. However; due to the dismissive and hostile response; we didn't call him to suggest the sign stay on. Upon arriving at the gate the Captain asked me to step in the flight deck. He then asked me if we felt unsafe and my response was no we did not. He then said so you didn't think it was safe enough to do a service; I said no I did not; he then said well that's your prerogative to feel that way; but did everyone feel that way? I said yes none of us felt it was safe to get up. Instead of him apologizing he in turn told me he felt I was rude when I told him we'd take care of ourselves. I then told him that I thought it was rude of him to say they wouldn't normally get calls and I said we'd take care of ourselves because I didn't feel like you cared about our safety. Still no apology he said well I wasn't trying to be rude; I was just trying to say this crew is more sensitive than other crews I've flown with...As passengers were deplaning they were thanking us and telling us to be safe; one couple stopped who sat in rear of the AC (Aircraft) stopped and told us this was the worse turbulence she'd ever been in. I held her hand and said I'm sorry it was pretty bad. I took her to the flight deck door and told the Captain how bad she said it was and this was the worse flight she'd been on. He then apologized for it being able to find a smooth ride.




Synopsis: Cabin Crew flying 737-700 encountered turbulent flight preventing inflight service.