Date: 201704
Location: ZZZ.Airport, US
Aircraft: A321
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Cruise
Airspace: Class A ZZZ
ATC / advisory: Center ZZZ
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty)
Reporter qualification: Flight Attendant Current
Anomaly: Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct; Flight Deck / Cabin / Aircraft Event Illness / Injury
Detector: Person Flight Attendant
When detected: In-flight
Result: General Police / Security Involved
Contributing factors: Human Factors
Primary problem: Human Factors

Narrative: Passenger moved from his original seat to seat XXC. Right after we leveled off Mrs. X (XXB) rang her FA call button and asked to be reseated; as her husband (pointing to XXC) was drunk and disturbing her. I informed Mrs. X that we had few open seats and would look into it. I went to the front to locate an empty seat and to inform the lead FA and the Captain about the situation. When I returned to row XX; Mrs. X informed that she would like to stay where she was for the moment and if things didn't improve she would call. I offered both of them water; which was refused; and walked away. During the 1st beverage service; when I reached row XX I heard Mr. X asking the FA-B if she was serving alcohol on the flight; which she replied 'no'. FA-B went to the back to get the drinks for seats XXA and XXB; then Mr. X asked me if I had alcohol in my cart and I informed him that I had; however alcohol would not be served to him during the flight. He asked why and I informed that we were aware he was already under the influence of alcohol and that was the reason he would not be served any alcohol. He asked what other drinks we had and requested a cranapple juice. At that point the FA-B came with the drinks for the other the other two passengers and he started arguing with her why she said she didn't have alcohol. FA-B informed Mr. X; she said she wasn't serving him alcohol; but he continued the argument and she walked away without saying anything. At that moment he called her out loud '[expletive]' and I told Mr. X to please watch his language and respect the crew; and his reply was '[explicit] you'. I walked away and called the lead FA to inform about the incident; which it was addressed to the Captain and local police requested to meet the flight upon arrival. Later on during the arrival services FA-B spilled water on the cart accidentally and a few drops went on Mr. X's arm; he started to be verbally [abusive] saying that she was about to be on 'the news'. 1:15 minutes before landing passenger [in the row in front of the intoxicated passenger] was having medical problems and while I was walking back with an oxygen bottle from the front of the aircraft; I noticed Mr. X standing by the aft lavatories talking to the FA-B and I saw when she closed the curtain and he went back to his seat. Apparently he was telling her what to do with the passenger with medical needs; but she asked him to return to his seat and closed the curtain. While I was assisting a volunteer nurse with the medical situation; Mr. X started to disrupt me stating how upset he was with the fact that the FA-B closed the curtain. I told him that I was busy with a medical situation and wasn't going to get involved with his issue at that time. When I was turning back to assist the nurse and passenger; he grabbed my arm which I asked him not to touch me at all and leave me alone at that time. Few minutes later Mr. X gets up in order for Mrs. X to get up and use the lavatory. When she comes out on the aisle she says thank you to me as I moved out of the way and I replied 'you're welcome'. At this moment Mr. X comes on my direction verbally abusive telling me not to talk to his wife or else I would regret; threatening to physically attack me and to sue the FA-B and myself; I asked Mr. X to stand back and get back on his seat; which he didn't and he was getting more and more agitated and closer. The Nurse had to step in the situation and calm him down; getting him seated. I called the Captain and the lead FA about the additional incident. After that he remained in his seat until escorted out of the aircraft by the local police.




Synopsis: A321 Flight Attendant reported an abusive and drunk passenger in flight. The passenger was escorted off the aircraft by security at the destination airport.