Date: 202008
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Cruise
Airspace: Class A ZZZ
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty)
Reporter qualification: Flight Attendant Current
Human factors: Workload; Communication Breakdown; Situational Awareness
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Detector: Person Flight Attendant
When detected: In-flight
Result: General None Reported / Taken
Contributing factors: Human Factors; Environment - Non Weather Related
Primary problem: Human Factors

Narrative: When we began our inflight service; I walked through the cabin offering snacks. I noticed a passenger not wearing his mask properly. The mask was only covering his mouth. I reminded him to wear his mask so that it covered both his nose and mouth. He shook his head no and continued reading his book. I asked him again to adjust his mask and he said; 'I'm not going to wear my mask like that for the next two hours.' I reminded him that he had agreed to wear a mask when he checked in for his flight. He then adjusted the mask so that it covered both his nose and mouth.After finishing snack service; I went to the forward galley to share with the A and C Flight Attendants about my interaction with the passenger. The A FA said she also had to ask him to put his mask on during the final walk-through just before takeoff. We decided that if he had to be asked a third time to wear his mask properly; we would contact the pilots and request a Customer Service Supervisor to meet the aircraft in ZZZ1.As I returned to the aft galley and passed the passenger's row; I noticed his mask was once again only covering his mouth. I tried to get his attention; but he would not look up from his book. I stated that his mask needed to cover both his nose and mouth and asked if he was going to comply. Again; he would not look up from his book or verbally respond.I continued back to the aft galley and shared with the B FA about the interactions with the passenger and then called the pilots to inform them of the situation and to request a Customer Service Supervisor to meet the aircraft in ZZZ1.A few minutes later; another passenger who was seated in the row directly in front of him walked back to the aft galley. She had observed/heard my interactions with the passenger and was very unsettled by his noncompliance. I apologized for the situation and invited her to relocate to an empty row toward the back of the aircraft.During our final descent into ZZZ1; we secured the cabin and I again noticed the passenger wearing his mask improperly; but did not make any attempts to communicate with him about it. The C FA and I swapped positions so I would have an opportunity to speak with the Customer Service Supervisor in the jetbridge before the passenger deplaned. Once the passenger deplaned; the Customer Service Supervisor accompanied him up the jetbridge.




Synopsis: Flight Attendant reported a passenger was asked several times to comply with the face mask policy during the flight. The passenger did not comply and was met on arrival by a Customer Service Supervisor.