Date: 201507
Local time of day: 1201-1800
Location: ZZZ.Airport, US
Flight conditions: VMC
Light: Daylight
Aircraft: A319
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Parked
Reporter organization: Air Carrier
Reporter function: Captain; Pilot Flying
Reporter qualification: Flight Crew Air Transport Pilot (ATP)
Second reporter function: Pilot Not Flying; First Officer
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Object
Detector: Person Ground Personnel
When detected: Aircraft In Service At Gate
Result: Aircraft Aircraft Damaged; General Maintenance Action
Contributing factors: Human Factors
Primary problem: Human Factors

Narrative: Event occurred during parking at gate. We had two wing walkers and a marshaller. Marshaller gave signal to move right. As soon as I started moving right; the marshaller gave signal to move left. Marshaller seemed confused about the direction he wanted us to move and eventually gave signal to stop. Aircraft was stopped. Another ramp agent approached the marshaller and they had a brief discussion. Second agent took over marshaling duties. Marshaller indicated that we needed to come left. I moved aircraft left and then followed guidance to move aircraft forward. Marshaller gave stop signal and I stopped aircraft and set brakes. Parking checklist was called for and completed. I noticed that jetway was not being moved to aircraft. I called operations and requested a jetway driver. I made a PA to the passengers letting them know a jetway driver was on the way. At this point; an off-duty pilot; who had been traveling in coach; on the left side of the aircraft; approached the flight deck and informed me that the left wing had made contact with the jet bridge.Communication was established with ramp personnel. We had to wait for maintenance to give the 'ok' to move the aircraft. We were told that we had been guided to park at the 757 parking line; which is about 15 feet forward of the A319/320 line. Once released by maintenance; aircraft was pushed back; under tow; to the proper parking line. Jet bridge was brought up to aircraft and passengers deplaned. Termination checklist was called for and completed.


Second narrative: Engine 2 had been shut down and APU up and running. Captain stopped jet and set parking brake about 50 yards from gate because no guide man in position. Finally had 2 wing walkers and guideman to bring jet forward to stop line. Guide man gave 'turn right' instruction as we taxied forward and captain followed hand signals. We then got a stop signal from guide man and captain stopped jet and set parking brake. There seemed to be confusion for the guide man and another guideman came over from the right side of jet to finish the process. He indicated to the captain that we needed to come left about a foot and the captain released the brake and made a left turn while pulling forward the last few feet until the 'stop' signal was given by guide man number 2. After parking brake set; I shut down the number 1 engine on capt's command and we ran the parking checklist in its entirety. It was then brought to our attention that the left wing had made contact with the jet bridge during the end of the parking process. A ramper got on the intercom from below the nose of the jet and told us we had been mistakenly guided to the 757 parking line. Maintenance personnel came out to assess that it was safe to move the jet and we then proceeded to be hooked up to a tug and pushed back the 15; or so; feet to the proper A320/319 parking line. Passengers egressed normally through door 1L and we ran the termination checklist in the cockpit to shut down the jet.


Synopsis: A319 flight crew is informed after parking at the gate that the left wing made contact with the jetway during the parking maneuver. The Marshaller had chosen a B757 mark as the stop point; about 15 feet ahead of the correct mark and causing the contact.