Date: 202101
Local time of day: 0601-1200
Location: ZZZ.Airport, US
Light: Daylight
Aircraft: A320
Operator: Air Carrier
Operating under: Part 121
Flight plan: None
Mission: Passenger
Flight phase: Parked
Airspace: Class B ZZZ
Aircraft component: Main Gear
Component problem: Failed; Improperly Operated
Reporter organization: Air Carrier
Reporter function: Technician
Reporter qualification: Maintenance Airframe; Maintenance Powerplant
Human factors: Communication Breakdown; Time Pressure; Workload
Anomaly: Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Maintenance; Deviation / Discrepancy - Procedural Published Material / Policy
Detector: Person Maintenance
Result: General Maintenance Action; General Work Refused
Contributing factors: Company Policy; Aircraft; Procedure
Primary problem: Procedure

Narrative: While working Aircraft X for a large issue with side-stay play and being the third documented discrepancy; it was requested to inspected and identify if the L/H (Left Hand) and R/H (Right Hand) side stays were still usable. It was found that they were also worn out and required replacement. Senior management refused to accept that fact and still was pressuring me for 8 hours to install the identified and documented unserviceable MLG (Main Landing Gear) side-stay assemblies and remained relentless to try any motive of pressure to have them installed with disregard with what was documented causing large amounts of stress and frustration and distraction on correctly repairing the aircraft referencing the corrected documents. Direct Supervisor and Direct Shift Manager were only relaying what was being directed and are not responsible for any pressure added.The reason for the distractions and pressure to install the side-stay assemblies that were found in poor condition for wear; was because the two side stays that were ordered could not be used until engineering had approved use and the two serviceable assemblies were the only two in the system. Senior Management was made aware that the repairs for this aircraft were going to be lengthy and to export the aircraft next door the heavy maintenance department; the discretion was ignored and they basically buried themselves into what did turn out to be a large repair on the aircraft after no side-stay assemblies were usable during the event; pressure was applied to try brush the issue out by installing the unserviceable side stays and accomplishing a visual inspection with no reference to do a visual for wear and play while installed on the aircraft. Engineering concurred the side-stay assemblies are inspected with the CMM (Component Maintenance Manual) while removed. The amount of stress and frustration with my senior management not wanting to accept the fact of what were honest documented finds after being requested to do so.The local senior management in ZZZ will not accept the reality of what large repairs are and refuse to listen and force pressure and manipulation tactics to try to get supervisors; shift managers and mechanics sign a document or stamp a block in any form possible to get what they want. It creates large safety risks and is why many of our aircraft have repeat write-ups. Senior Management relies on myself as one of the people who know how the A320F works to a detailed engineering level; until it is not the answer they want to hear. The only way to avoid the occurance would be to stop harassing people on the floor and realize that sometimes; it is what it is after poor managerial decisions were made.




Synopsis: Technician reported resisting pressure from management to install unserviceable side stays during a MLG strut change and refused the work.