Date: 201711
Local time of day: 0601-1200
Location: ZZZ.Airport, US
Light: Daylight
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Mission: Passenger
Flight phase: Parked
Aircraft component: Exterior Pax/Crew Door
Component problem: Improperly Operated
Reporter organization: Air Carrier
Reporter function: Technician
Reporter qualification: Maintenance Airframe; Maintenance Powerplant
Human factors: Workload; Communication Breakdown; Time Pressure
Anomaly: Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
Detector: Person Maintenance
When detected: Routine Inspection; Aircraft In Service At Gate
Result: General None Reported / Taken
Contributing factors: Procedure; Aircraft; Company Policy
Primary problem: Company Policy

Narrative: I was notified via my tablet that aircraft Door handle was out of alignment. I arrived at the aircraft and was approached by the flight crew outside the aircraft and showed the aft entry door from the ground. I had told the crewmember I need a lift and it looked like the entry door was not shut properly.I returned to the office to find the crew chief and was met by the supervisor in terminal midnights he has never introduced himself and we do not know his name. This is common to have a supervisor and very little communication on who they are or there name. I told him we need the paper work for challenge and response as per the Procedures Manual and help. I was then told he would do both the challenge and response and don't worry just do what you have to do don't bother with the paper work. I then was met by my crew chief; I asked for help he had overheard our conversation and told me you do not have to follow the Procedures Manual; and that the challenge and response stuff is just for slide changes don't worry. I then pulled up the Procedure Manual and pointed out the policy and the crew chief agreed by this time the aircraft left the gate I then informed the supervisor to call the plane back he said forget it; it's gone I pointed to my tablet and reminded him of the task of the door issue. His answer was; those tablets maintenance messages mean nothing just ignore it The main concern is just get the plane out no matter what you have tablets but were told to ignore messages of safety of flight items on them is this OKAY? Any message you get on a table are you required to put an item in the logbook or can you ignore it? Were told to ignore the Procedure Manual or that it does not apply to our shift is this OKAY? This aircraft left with a door that might blow out in flight and could easily kill all aboard and on the ground. I mention this to the supervisor and he laugh and said don't get so worked up. This is your company attitude towards safety; it is disgusting; and it's promoted. Then to be mocked by both management and the crew on midnight that rules don't apply to them. How dare you put those people's lives in danger like that you really need to talk to supervision and all employees about safety and what could happen by skipping just a few steps in a procedure that might seem minor but added up is a disaster.




Synopsis: A Maintenance Technician reported that an aircraft departed with an entry door handle out of alignment.