Date: 201907
Local time of day: 0601-1200
Location: ZZZ.Airport, US
Flight conditions: VMC
Light: Daylight
Aircraft: B737-800
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Taxi
ATC / advisory: Ground ZZZ; Ramp ZZZ
Reporter organization: Air Carrier
Reporter function: Captain; Pilot Flying
Reporter qualification: Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Human factors: Communication Breakdown; Time Pressure
Anomaly: Deviation / Discrepancy - Procedural Maintenance; Deviation / Discrepancy - Procedural MEL / CDL; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Event / Encounter Other / Unknown
Detector: Person Flight Crew
When detected: Aircraft In Service At Gate
Result: General None Reported / Taken
Contributing factors: Environment - Non Weather Related; Equipment / Tooling; Company Policy; Human Factors; Procedure
Primary problem: Human Factors

Narrative: We were getting ready to depart ZZZ [at] gate X-XX which is at the end of the concourse. Due to a variety of issues; it appeared that we were going to leave late. As usual; the flight was totally full with last minute bags coming down the 'Dumb waiter'. As departure time came I could just see the tug driver hop into the cab. He was very much out of breath huffing and puffing being rushed.  His first words were something to the effect please let the brakes go so that we get an out time!!! I've got a Manager in the huff/tug next to me and we got to get an out time NOW.  There was no good morning; FOD check complete; bypass pin installed; etc.  He kept saying release the brakes a Manager is next to us; he needs the out time otherwise there is going to be a hearing. This man was in a terrible frantic panic because of the Manager in the tug/huff next to him. I said SLOW down; give me; the Captain; the delay; we're going to do this right.  Pushing from this gate requires coordination between not only Ramp Control but ZZZ Ground as well. It just happened that the gate next to us (X-XY) was pushing as well. Apparently; both X-XX and X-XY cannot push simultaneously; so we completed our checks; and pushed when safe. Our out time on ACARS by brake release roughly 6 minutes late. The tug driver was VERY VERY concerned because 'there was going to be a hearing for sure now! We left late and the Manager was livid.  Another issue brought up by my push tug driver was that the Manager in his huff/tug was very angry because his original tug did NOT have a beacon on it allowing him to go onto ZZZ's inner taxiway; so he had to go and find an amber beacon. After I settled down MY tug driver to worry about the delay; he was perfect in following procedures. It was just the initial part here that he panicked about some hearing that was going to be conducted because of the late departure. During the push back; he mentioned several times how he was dreading the manager; and the hearing that was going to take place.  May I say that the ground crews I encounter day after day are ALL VERY PROFESSIONAL. I do NOT understand what this Manager in the huff next to was up to. HE WAS OUT OF LINE.




Synopsis: B737 Captain reported that pressure from ramp manager induced pushback operator to take short cuts and violate numerous safety concerns; endangering the safety of the aircraft and passengers.