Date: 202101
Local time of day: 1201-1800
Location: ZZZ.Airport, US
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Other all
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty)
Reporter qualification: Flight Attendant Current
Human factors: Communication Breakdown; Situational Awareness; Distraction
Second reporter function: Flight Attendant (On Duty)
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Detector: Person Flight Attendant
When detected: Other all
Result: General None Reported / Taken
Contributing factors: Company Policy; Environment - Non Weather Related; Human Factors
Primary problem: Environment - Non Weather Related

Narrative: On Aircraft X from ZZZ to ZZZ1 passenger seated in seat X3 (Passenger X) had his mask down below his nose and touching his top lip. I told the passenger that he had to pull his mask up over his nose and mouth. He looked at me and then he pulled it up. That was his first verbal warning. While doing the compliant check he had his masked pulled back down. I reminded him again with a second verbal warning about his mask. As we were finishing up the demo he pulled his mask back down and noticed that I seen him because he changed his seat to seat X4; so I was able to see him. He turned and looked at me and I pointed to my mask. He knew exactly what I meant and he pulled it up. That was his third warning. Once service began and gave him a snack he took a very long time to finish his snacking and drinking. Once he was finally done he had his mask completely off. He was just sitting back looking on his phone at pictures and messages. I had to remind him for the fourth time. He rolled his eyes at me this time. While cruising inflight many passengers had fallen asleep with their mask on; I began to do a garbage run. Passenger X had his head back with his eyes closed (his eyes were blinking) mask under his nose and just barely touching his top lip. I called out to him but he never responded. I gently tapped him on the arm and told him once again that he had to pull his mask up. He looked at me with a very mean evil look and he pulled the mask up and snapped it over his eyes so he would not have to look at me. He then folded his arms as if he was having a tantrum like a child. Passenger X just wanted to do things his way and refused to comply. As a frequent flyer; I'm sure Passenger X is well aware of airline's policies and rules; he just wanted to break the rules on this flight.  Passenger X was given several verbal warnings about his mask.


Second narrative: On Aircraft X from ZZZ to ZZZ1 I was working the AFT position and passenger seated in seat XX2 (Passenger Y) boarded three [the] aircraft with his t-shirt style mask off. I walked up to the passenger once he sat down and told him he had to put his mask on over his nose and mouth. He then pulled it up. This was his first verbal warning. Once I walked away and began doing my announcements he turned around and looked straight at me and he had no mask on once again. This time the mask was tucked into his shirt as if he was wearing a turtleneck. I spoke to him once again about the mask having to stay on and he just replied 'Oh yeah and pulled it up.' The FWD FA called me on the phone to ask me was the passenger seated in seat XX2 (Passenger Y) wearing his mask because the gate agent wanted to know. That tells me he had an issue at the gate and they wanted to know was he complying with that rules.Once he passed the gate agent he took his mask off because that's the way he boarded the aircraft without a mask. So once I told the FWD FA I had to speak to him twice she said she was going to let that gate agent know. After hearing all of that I immediately went to the flight deck and alerted the CA and FO about what was going on. I explained to the pilots that I've spoken to him twice and we have not even closed the door and pushed back from the gate. As I turned around to see if the gate agent had come on the plane Passenger Y had his mask completely off once again. I told the CA 'He has it off once again.' I began walking towards the back to collect garbage and as Passenger Y seen me coming began laughing and pulled the mask up. An agent came on and spoke to Passenger Y (seat XX2) and his friends who sat across (XX3 & XX4) from him. They all boarded the aircraft with their mask off or down way under their noses. They all began to laugh once the agent was talking to them. The agent was not stern about the policy and he was very passive and they took him and what he was saying for a joke. He asked them a question and didn't enforce Airline's policy. Once he left Passenger Y changed his mask to the company issued mask he was given at the gate. While doing the demo Passenger Y had the company issued mask pulled down. He literally took this mask policy for a joke. He was laughing and cracking jokes with his friends. Passenger Y was given several verbal warnings. Once we landed and were taxing to the gate Passenger Y took off his seat belt and pulled down his mask under his chin to talk on his phone. His friends looked back at me; laughed and whispered something to Passenger Y. Passenger Y then turned back and looked at me with his mask down and turned his head before pulling the mask up. Passenger Y was determined to do as he wanted and not wear the mask.


Synopsis: Two Flight Attendants reported two separate passengers were not compliant with face mask policy.