Date: 202009
Local time of day: 1801-2400
Location: ZZZ.Airport, US
Aircraft: Commercial Fixed Wing
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Reporter organization: Air Carrier
Reporter function: Flight Attendant (On Duty); Flight Attendant In Charge
Reporter qualification: Flight Attendant Current
Human factors: Communication Breakdown; Distraction; Other / Unknown; Troubleshooting; Workload
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Flight Deck / Cabin / Aircraft Event Passenger Misconduct
Detector: Person Flight Attendant
When detected: Aircraft In Service At Gate; In-flight; Pre-flight; Taxi
Result: General None Reported / Taken
Contributing factors: Environment - Non Weather Related; Human Factors
Primary problem: Human Factors

Narrative: When working I gently remind passengers that are not compliant with face masks/coverings of our policy as they're boarding the aircraft. It is also something that's included in our announcement before departure and our welcoming/safety announcement. When working AFT I actively check for mask; bag; and seat belt compliance prior to closure of the boarding door. I also ask the flight deck to make an announcement regarding face masks and to ensure coverage of both nose and mouth is included so that we are all unified. All gate agent pre-boarding announcements and Flight Attendant announcements should be updated to specify that passengers must cover their nose and mouths throughout the full duration of flight unless actively eating or drinking.Passenger X (X1) was the last passenger to board. The gate agent waited 10-15 minutes for this passenger. She mentioned that she reminded this passenger regarding mask compliance at the gate; however I was unaware until I saw her in passing between flights. I reminded this passenger to comply with his mask during boarding. Once the boarding door was closed the AFT FA asked the passenger to turn his phone on airplane mode and to disconnect his call. He complied until she walked passed and got directly back on the phone all through our safety demonstration. The non-revenue FA that sat in row X in front of the passenger rang the FA call button before I took my jumpseat to discreetly inform me that he was still on his cell phone. I glanced back and he was indeed holding a full conversation on his cell phone. I was unaware that the AFT FA had already asked him to end his call. He complied and I witnessed him turn his phone on airplane mode. I also asked this passenger to wear his mask properly and informed him that after I'd have to share our final warning. The non-revenue FA in row X rang me again to inform me that as soon as I took my jumpseat this passenger took another call and talked until his phone disconnected at 10;000 feet. During the duration of our flight this passenger manipulated the mask policy with food/beverages and was being completely rude towards me during the duration of our flight something the non-revenue FA witnessed also. Upon landing he positioned his mask to cover his mouth only intentionally. He became; loud; frustrated; combative; and used profanity when I kindly asked all passengers to take their seats during deplaning. He tried rushing to the aisle to exit the aircraft. He Immediately stormed off the aircraft. The non-revenue FA complimented me on how I handled everything. I also informed the flight deck.




Synopsis: Flight Attendant reported a passenger did not adhere to the cell phone or face mask policy. FA stated the passenger was rude; loud; combative and used profanity.