Date: 201503
Location: ZZZ.Airport, US
Light: Night
Aircraft: Medium Large Transport
Operator: Air Carrier
Operating under: Part 121
Mission: Passenger
Flight phase: Cruise; Descent
Aircraft component: Communication Systems
Component problem: Malfunctioning
Reporter organization: Air Carrier
Reporter function: Flight Attendant In Charge; Flight Attendant (On Duty)
Reporter qualification: Flight Attendant Current
Human factors: Communication Breakdown
Second reporter function: Flight Attendant (On Duty)
Anomaly: Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy
Detector: Person Flight Attendant
When detected: Taxi
Result: General None Reported / Taken
Contributing factors: Aircraft; Human Factors
Primary problem: Human Factors

Narrative: I noticed that when the B Flight Attendant (FA) and I were doing our safety demo; that the video had the extended instructions about the life vests under the seats. We were on an aircraft that does not nor has it ever had life vests under the seats for as long as it has been in the fleet. Because we were in sterile flight deck; I waited until we got above 10;000 feet; made my announcement; helped the B Flight Attendant set up her cart; then called the flight deck to notify them of the issue in the recording with the faulty information. My First Officer (FO) answered and I explained to him the issue with the recording saying we had life vests under the seats when we don't; and this aircraft is not supposed to. I told him that I had this aircraft a week or two ago and had already notified management of this issue; but figured since it obviously didn't get resolved yet that maybe it could get corrected while the plane was on overnight if they could write it up or if they knew of a form I could fill out. I was trying to be proactive about a safety issue. My first officer asked a few questions about it to get an understanding of how this aircraft was not supposed to have that recording and how this aircraft never had life vests under the seats to begin with.  I had some troubles hearing him as his microphone was not that loud/clear and it was very loud in the galley. We did end the conversation with an understanding of what the issue was to my knowledge. I hung up with him; at this point the B Flight Attendant had finished her meal service and was breaking down her cart when the phone rang with the flight deck calling. It was my Captain (CA) this time. At this point the plane had made either a slight descent or they slowed down (I could not tell) then the CA proceeded to tell me that the First Officer (FO) was freaking out saying that I told him that we were supposed to have life vests under the seats and we didn't. The CA then told me that they have been in communication with the company that we were going to divert making a code yellow emergency landing in 10 minutes because the FO was freaking out about us not having life vests. I asked the CA if he was serious; which he replied with 'yes' and then I asked him if we could avoid the diversion; that we did not need life vests and he said 'no.' I told the captain that I never told the FO we were supposed to have life vests; that I told him the opposite. The CA then told me that the FO said I did tell him we were missing life vests under the seats that we were supposed to have. I told him no I didn't; that I thought he understood me; but I could hardly understand him.  The CA then said to me 'oh so you're throwing my partner under the bus now?' I said 'no.' He then proceeded to tell me to stay calm about the code yellow emergency landing; let the B Flight Attendant know; he read off the current time to signify the start of the emergency landing; and to pack up all of stuff for landing. That we would be on the ground in 10 minutes and that I needed to call management right away; because they wanted to talk to me about this.  I said ok. The CA said he was going to make an announcement to the passengers at this time to let them know what was going on. My CA's voice during this conversation was stern and gave zero indication that this was anything but serious. I was freaked out; and started to brief my FA with what was going on.  Within a minute or two the flight deck called back while I was briefing her. It was my CA on the phone; and asked if it was me he was speaking with.  Then when I replied 'yes; it is' he started cracking up laughing and said he was kidding; that we were 37 minutes of from landing at destination.  At this point I was so freaked out about him telling me that we were having an emergency landing and that management wanted to talk to me I don't remember what I responded with. Probably something along the lines of 'not cool.' I told the B Flight Attendant thatI felt like I was about to pass out because I was so worked up. At this point CRM had been broken. After that we continued to put our stuff away and take care of our passengers. We could hear loud laughing and talking from the flight deck the rest of the flight. The pilots ended up blowing a procedure by being distracted by their joke and never gave a PA descent announcement to us or the passengers. We started to get pretty low; so I checked my cellphone app to see how far out we were. At this point we were less than 15 minutes out with no announcement or anything from the flight deck. I made the descent announcement to the passengers and within 2 minutes later the 10;000 foot chime went off. We landed and I did not communicate with my pilots. The only thing my CA said to me as I was packing up my bags was that I had a lot of bags and was high maintenance because of that; with a demeaning tone. The B Flight Attendant heard him say this; and told me 'wow; he's picking on you.' I did not reply as I was upset about them joking around about an emergency landing and management wanting to talk to me about it. CRM had already been broken.


Second narrative: When I had finished my beverage service and was tearing down my cart when the other Flight Attendant (FA); started briefing me that we were going to divert and do an emergency landing. The flight deck then called interrupting her. After she got off the phone she told me they said they were just joking about the emergency landing. She then explained that it started when she had called the Flight deck to ask them to write up the [safety video]. The flight deck played a joke on her saying that because the [safety video] was inaccurate we must land immediately and that he was going to make an announcement to the passengers and she would need to contact management after we landed. Because of this there was a breakdown of CRM. The pilots behaved inappropriately by joking about an emergency landing.


Synopsis: Regional jet flight attendants discover that the prerecorded passenger safety briefing incorrectly refers to life vests under the seats. The flight crew is notified of the discrepancy and they turn it into a prank stating they will have to make an emergency diversion. A few minutes later they call back to reveal the prank and that they are continuing to destination.