Date: 201506
Local time of day: 1201-1800
Location: CLT.Airport, NC
Flight conditions: VMC
Light: Daylight
Aircraft: Medium Transport; Low Wing; 2 Turbojet Eng
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Mission: Passenger
Flight phase: Parked
ATC / advisory: Ramp CLT
Aircraft component: Other Documentation
Component problem: Improperly Operated
Reporter organization: Air Carrier
Reporter function: First Officer; Pilot Flying
Reporter qualification: Flight Crew Commercial
Human factors: Confusion; Situational Awareness; Communication Breakdown
Second reporter function: Captain; Pilot Not Flying
Anomaly: Deviation / Discrepancy - Procedural FAR; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
Detector: Person Flight Crew
When detected: Aircraft In Service At Gate
Result: Flight Crew Took Evasive Action
Contributing factors: Company Policy; Human Factors; Procedure; Staffing
Primary problem: Company Policy

Narrative: Operated flight from CLT. Ground and Gate personnel have recently been outsourced in CLT OPS. This has led to a marked degradation in customer service; ground ops; reliability; and now SAFETY. I was the pilot flying and we were given a loadsheet. The captain and I upon receiving the load sheet even asked the Ramper if it was correct. We were told that it was. Upon arrival; on the post flight inspection I noticed ground ops removing 3 THREE main tires from our baggage compartment. I did not remember seeing this on the load sheet so went back up to the cockpit and took a look at the loadsheet. To my mortification there were no tires listed in the baggage compartment. We departed CLT unaware that we had an extra 300 LBS of cargo in the back of the aircraft. This is extremely dangerous. This station has now become extremely dangerous. It is one thing to be unreliable as a ground station. It is an entire other situation to have a ground station that blatantly disregards safety. This station; since being outsourced has gone downhill big time. The ops personnel frankly do not care at all about the airline; customers; or other employees. The dress of the ground personnel is embarrassing; pants around ankles; non-tucked in clothing; large jewelry; hats sideways....Is this what you want our customers to experience at our carrier? The dress is merely a reflection of the attitude of the personnel; who have no tied interest to on time departures; safety; or the culture of the airline. Would recommend a complete change of personnel ASAP or there will most likely be an event that leads to fatalities.Loading an aircraft without giving the flight crew the proper numbers is flat out dangerous. If this isn't addressed I am afraid of the result.The company knows what it could do.


Second narrative: During the post flight walk around; the FO noticed that 3 tires were being removed from the cargo bin. He asked the Ramper if those were on our flight. He stated yes. The FO got the cargo load report from the trash and it showed no other cargo was loaded on the airplane other than the standard bags; heavy checked bag and the gate claims. Each tire weighs 100 pounds each; so 300 LBS were missing from the cargo load report. We both agreed this is a safety of flight issue from the CLT operations missing items on the cargo load report and that we would do an ASAP.This threat could have been much worse had we had more cargo than stated. We both noticed on take-off that the airplane seem to over-rotate to a higher pitch attitude than normal. That was the only thing we noticed during the flight. The rest of the flight continued as normal; but it wasn't till we got to [destination] that we found out about the extra 300 pounds in the back that was unaccounted for. This could have been a lot worse; had we had more cargo than we knew of.To prevent this from occurring again requires better training and the importance of filling out the cargo load report to the rampers. Also; to confirm with the rampers that no other cargo has been added. Just this simple statement can probably prevent a serious accident from occurring.


Synopsis: A flight crew discovered three tires weighing 300 pound had been offloaded upon arrival; but had not been accounted for in the weight and balance prior to departure from CLT.