Date: 201807
Local time of day: 1801-2400
Location: HPN.Airport, NY
Flight conditions: VMC
Light: Daylight
Aircraft: Citation Excel (C560XL)
Operating under: Part 91
Flight plan: IFR
Mission: Passenger
Flight phase: Landing
ATC / advisory: Tower HPN
Reporter organization: Corporate
Reporter function: Pilot Flying; Captain
Reporter qualification: Flight Crew Instrument; Flight Crew Air Transport Pilot (ATP); Flight Crew Multiengine
Human factors: Communication Breakdown; Time Pressure
Second reporter function: Pilot Not Flying; First Officer
Anomaly: ATC Issue All Types; Deviation / Discrepancy - Procedural Clearance; Deviation / Discrepancy - Procedural Published Material / Policy; Ground Incursion Runway
Detector: Person Flight Crew
When detected: In-flight
Result: Air Traffic Control Issued New Clearance; Flight Crew Requested ATC Assistance / Clarification
Contributing factors: Human Factors; Procedure
Primary problem: Procedure

Narrative: Given clearance for the visual approach to Runway 16 at HPN. Good VFR and no mention of any LAHSO operation. Upon landing rollout the controller told us to hold short of Runway 11/29 about 3 seconds prior to crossing the hold short line. At this point I estimate we were at 40+ knots and less than 100 yards from the intersection and already max reverse was in use. I broke as hard as I could and stopped about 10-20 feet past the hold short line onto Runway 11/29. The controller then cleared an airplane to takeoff OR land; can't remember which. I got on the radio and told [the controller] the clearance was wholly unacceptable at which time the supervisor came on frequency and stated that if it was unacceptable we should have declined it. We didn't have time to decline anything. If we would have known they expected LAHSO we would have declined the clearance on approach. I remember another aircraft lining up on Runway 16 and I was getting nervous. We sat on Runway 16 with half our aircraft sitting on Runway 11/29 with silence on the radio. I called and told him to get us off the runway. He said he'll get us off the runway when he can. I would have fired him that day for his incompetence. My passengers were shaken by this event and probably seriously question our ability to safely operate our aircraft. The controller and the supervisor working the Tower this day allowed an unsafe condition to develop and did not put a stop to it. The supervisor is ultimately responsible. [The supervisor] jeopardized the safety of my passengers; the safety of the aircraft; and safety of the crew. As is typical when I questioned him he got an attitude about it all. To top [the supervisor's] incompetence [the controller] allowed another aircraft takeoff/land while I was intruding on 11/29. The runway was not clear. [The controller] was overloaded with an incompetent supervisor. I don't fault [the controller] as [they] may have been in training. I recommend pulling the ATC tapes and reviewing this issue. The sooner the supervisor is fired and somebody competent fills the position the safer HPN will be.


Second narrative: After landing at HPN on Runway 16; and approximately 3 seconds or 150-200 feet from crossing the hold short lines for Runway 11; we were urgently asked to hold short of Runway 11 by the Tower Controller. I replied 'roger hold short of 11' because I thought there was an eminent incursion or conflict with another aircraft either landing or departing on Runway 11. We were still too fast and too close to the intersection to successfully hold short; and crossed the line by 5-10 feet. At which time the Controller cleared another aircraft to depart on Runway 11 and another to land while we were part way over the hold short line. Captain notified the controller of the situation and informed them that the situation was unacceptable and was told 'you didn't have to accept the hold short.' We were then finally cleared to taxi clear of the runway and to the ramp. I would not normally have accepted a hold short clearance; but give the urgency of the request; I thought it best to try to stop and avoid a possible accident.


Synopsis: Citation CE560XL crew reported Tower issuing an untimely hold short on landing roll out that the pilot could not comply with.