Date: 201905
Local time of day: 1801-2400
Location: ZZZ.Airport, US
Aircraft: B767-300 and 300 ER
Operator: Air Carrier
Operating under: Part 121
Flight plan: IFR
Flight phase: Parked
Aircraft component: Instrument and Control Panels
Component problem: Malfunctioning
Reporter organization: Air Carrier
Reporter function: Captain
Reporter qualification: Flight Crew Multiengine; Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument
Human factors: Time Pressure; Situational Awareness; Communication Breakdown
Anomaly: Aircraft Equipment Problem Less Severe; Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Maintenance; Deviation / Discrepancy - Procedural MEL / CDL; Deviation / Discrepancy - Procedural FAR
Detector: Person Flight Crew
When detected: Pre-flight
Result: General None Reported / Taken
Contributing factors: Procedure; Human Factors; Aircraft
Primary problem: Human Factors

Narrative: During preflight duties; it became aware to the flight crew several cargo door entry lights were inoperative. We notified Maintenance and a [company] rep. met the aircraft. We discussed the issue with the maintenance representative and he asked 'what did we want to do'; which I replied that the lights can be repaired or MEL'd. He immediately implied that we could leave with the lights inoperative and take care of the issue in ZZZ1. This began a long discussion of our duty to handle all discrepancies within the standard operating procedures outlined by the company and the FAA. At the end of this discussion he begrudgingly handled the MEL. While waiting for the maintenance logbook; an [company] station rep. asked if we had notified Maintenance about the lights because she had mentioned it to him hours earlier and his response was it needed no attention. Also during this time an AFT CARGO OVHT message appeared and we noticed the R Pack was INOP. We walked to the Maintenance personnel to notify them of these new issues. It wasn't until this time; 25 prior to departure that we were told the R Pack AUTO controller had been deferred hours earlier. We did not know of this deferral because to this point the maintenance logbook had been with Maintenance. We returned to the aircraft to complete our preflight duties. Approximately 15 minutes prior to departure the log book was returned and the mechanic asked what we wanted to do; if we wanted to defer the item or that 'the light will go out in flight' (AFT CARGO OVHT condition). Again implying we could leave with a maintenance discrepancy; and this time an EICAS message. We directed him to defer the item. Upon his return; and all tasks were complete; I spend a moment to discuss the importance of properly handling maintenance issues; both for safety and regulatory adherence. His response was incredulous and unprofessional; stating; 'I bet you don't do everything legal all the time'. I asked him for his badge information and returned to our flight duties. I found this entire event to be both unprofessional but also dangerous as he blatantly wanted to subvert regulation. Furthermore the situation was incredibly distracting. This is not the first time an event of this general nature has happened; a mechanic implying; or explicitly stating a maintenance discrepancy be ignored or not written in the Maintenance logbook. Communications throughout our system; to all personal; should be distributed outlining the importance and compulsory requirements of all irregularities to be properly handled. I found one of the most disturbing features of this event was the unnecessary distraction it cause to our flight duties; and ensuring it does not happen again is quite important.




Synopsis: B767-300ER Captain reported a CRM issue with a maintenance representative regarding inoperative components on the aircraft.