Date: 201808
Local time of day: 0601-1200
Location: ZZZ.Airport, US
Flight conditions: Marginal
Light: Daylight
Aircraft: EMB ERJ 170/175 ER/LR
Mission: Passenger
Flight phase: Parked
Reporter organization: Air Carrier
Reporter function: Pilot Not Flying; Captain
Reporter qualification: Flight Crew Air Transport Pilot (ATP); Flight Crew Instrument; Flight Crew Multiengine
Second reporter function: First Officer; Pilot Flying
Anomaly: Deviation / Discrepancy - Procedural Published Material / Policy; Deviation / Discrepancy - Procedural Weight And Balance
Detector: Person Dispatch
When detected: In-flight
Result: General None Reported / Taken
Contributing factors: Human Factors
Primary problem: Human Factors

Narrative: The ramp gave us a cargo load report that indicated all of the baggage and cargo were in the forward pit with a total weight of 2;818 LBS. After takeoff we received a message from Dispatch that indicated that the cargo was split between the forward and aft pit. 1;530 LBS of bags were actually placed in the aft compartment and 1;288 LBS of mail was put in the forward cargo pit. This configuration put us out of our aft CG limits for takeoff with a GTOW (Gross Takeoff Weight) 78;493 LBS and an actual CG 24.7% of our MAC. There was a CG calculated due to the error which showed us at 17.6% of MAC with the same GTOW. The preflight calculations showed us within limits. As far [as] we knew the airplane was within CG limits. We felt that the airplane pitched up more steeply than usual and seemed to rotate more aggressively than usual. The trim was not set correctly either due the bad data we were given.Miscommunication and inattention by baggage loading personnel. Better training for baggage loaders and verification of actual cargo loading configuration by a trained supervisor to prevent such errors. Also requiring two people to both visually verify where cargo is placed versus the weight.


Second narrative: The [load report] indicated fifty standard bags; one planeside checked bag; and 1;288 LBS of mail; all loaded in the forward cargo compartment. We completed our weight and balance manifest; and departed the gate. We took off; and I noticed at rotation that the nose came up abruptly. I stopped the rotation at 10 degrees nose up and after breaking ground continued to pitch up to follow the flight director. We received an ACARS message from Dispatch indicating that the [load report] had been completed in error; with the fifty standard and one planeside bag having been loaded in the aft cargo compartment instead of the forward compartment.We computed the corrected takeoff data which yielded a takeoff CG of 24.7% of MAC and trim of 2.5 nose up; instead of 17.6% of MAC and 3.9 nose up that we departed with. Consulting the flight envelope we noted that the takeoff CG was outside the range for takeoff to the aft end.Ramp personnel feeling rushed is a likely cause of the input error. A suggestion would be that ramp personnel report verbally what they loaded without reading it off the sheet when we accept it; preferably by someone other than completed the [load report]. In this case the person recalling the load would have known the forward cargo hold was full of mail; and that the bags had gone in the back.


Synopsis: ERJ-175 flight crew reported they departed with CG out of limits because of an incorrect load report.