Complex sentence: Given this assessment, a skills-based routing system then attempts to match the call to a suitably trained agent--the thinking being that an agent with matching skills will be able to provide a better service than one who does not.
Split into simpler sentences: Given this assessment, a skills based routing system then attempts to match the call to a suitably trained agent. The thinking being that an agent with matching skills will be able to provide a better service than one who does not.