Complex sentence: In other words, interfaces are the areas in which social friction can be experienced and where diffusion of new technology is leading to structural discontinuities (which can be both positive or negative), the interface is where they will occur.
Split into simpler sentences: In other words, interfaces are the areas in which social friction can be experienced and. Where diffusion of new technology is leading to structural discontinuities (which can be both positive or negative), the interface is where they will occur.