Complex sentence: Trouble tickets work their way through the help desk, then through analyst level support, before hitting the network administrator level; as a result, in their day-to-day operations, they should not be dealing directly with end users as a routine function.
Split into simpler sentences: Trouble tickets work their way through the help desk, then through the analyst level support, before reaching the network administrator's level. As a result, in their day-to-day operations, network administrators should not be dealing directly with end users as a routine function.