Complex sentence: When a customer orders, he wants the customer to know that there is someone who is excited and grateful for the opportunity to serve them and for customers to feel like there is an advocate working on their behalf to ensure the order is accurate and delivered timely.
Split into simpler sentences: When a customer orders, he wants the customer to know that there is someone who is excited and grateful for the opportunity to serve them. As well, he wanted customers to feel like there is an advocate working on their behalf to ensure the order is accurate and delivered timely.