Patent EP-2908281-A1 (EP)
Inventor: KANEKO KAZUO
IPC: G06Q30/02
Filed: 2013-05-15
Abstract: To provide product information to a user. 
     A product information providing system 10 is a product information providing system in which a product information providing device whichprovides product information and a product information outputting device which receives the product information from the product information providing device to output are connected to each other through a communication line, wherein the product information outputting device includes product specifying image obtaining means for photographing a subject for specifying a product to obtain a product specifying image based on an instruction by a user, product information requesting means for transmitting the product specifying image obtained by the product specifying image obtaining means to the product information providing device to request product information of a product specified based on the product specifying image, product information receiving means for receiving the product information from the product information providing device, product information presenting means for outputting the product information received by the product information receiving means to present to the user, question data obtaining means for obtaining question data from the user about the product information output by the product information presenting means, answer requesting means for transmitting the question data obtained by the question data obtaining means to the product information providing device to request an answer to a question, answer receiving means for receiving answer data to the question from the product information providing device, and answer data outputting means for outputting the answer data received by the answer receiving means, and the product information providing device includes product specifying image receiving means for receiving the product specifying image from the product information outputting device, product specifying means for performing image processing of the product specifying image received by the product specifying image receiving means to specify the product whose product information the user wants to obtain, product information reading means for reading the product information of the product specified by the product specifying means from the product information recorded on a recording device in advance, product information transmitting means for transmitting the product information read by the product information reading means to the product information outputting device, question data receiving means for receiving the question data from the product information outputting device, question content specifying means for specifying a question content from the user based on the question data received by the question data receiving means, answer data reading means for reading the answer data recorded in association with the question content specified by the question content specifying means from information for response in which information indicating a supposed question content from the user and the answer data to the question are associated with each other recorded on the recording device in advance, and answer data transmitting means for transmitting the answer data read by the answer data reading means to the product information outputting device.