Patent SG-11201909643R-A (SG)
Title: Dynamic response prediction for improved bot task processing
Inventor: RON OFER
IPC: G06N99/00
Filed: 2018-05-04
Abstract: International Patent Classification: HO4L 29/08 (2006.01) GO6Q 10/10 (2012.01) GOON 99/00 (2010.01) HO4L 12/58 (2006.01) (21) International Application Number: PCT/US2018/031181 (22) International Filing Date: 04 May 2018 (04.05.2018) (25) Filing Language: English (26) Publication Language: English (30) Priority Data: 62/502,535 05 May 2017 (05.05.2017) US 62/502,572 05 May 2017 (05.05.2017) US (71) Applicant: LIVEPERSON, INC. [US/US]; 475 10th Av- enue, 5th Floor, New York, New York 10018 (US). (72) Inventors; and (71) Applicants: RON, Ofer [IL/US]; 475 10th Avenue, 5th Floor, New York, New York 10018 (US). VANOUNOU, Eran [IL/US]; 475 10th Avenue, 5th Floor, New York, New York 10018 (US). KONKY, Gali [IL/US]; 475 10th Av- enue, 5th Floor, New York, New York 10018 (US). AMIR, Seetvun [IL/US]; 475 10th Avenue, 5th Floor, New York, New York 10018 (US). (74) Agent: LEZAK, Arrienne, M. et al.; Polsinelli LLP, 1661 Page Mill Road, Suite A, Palo Alto, CA 94304 (US). (81) Designated States (unless otherwise indicated, for every kind of national protection available): AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JO, JP, KE, KG, KH, KN, KP, KR, KW, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW. (84) Designated States (unless otherwise indicated, for every kind of regional protection available): ARIPO (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW), Eurasian (AM, AZ, BY, KG, KZ, RU, TJ, TM), European (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR), OAPI (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG). Published: — with international search report (Art. 21(3)) (54) Title: DYNAMIC RESPONSE PREDICTION FOR IMPROVED BOT TASK PROCESSING (57) : Systems and methods can be provided for predicting responses dur- ing communication sessions with network devices. In some implementations, sys- 040 tems and methods can facilitate predicting responses using machine learning tech- niques. Messages received through a platform can be stored in a repository. A ma- chine learning model may be trained using the stored messages. When a terminal 10 device is communicating with a network device in a communication session, the 50 messages exchanged in the communication session and the machine learning model PredictIon System can be used to predict future responses in real-time. The predicted future responses can be presented at the terminal device. A predicted response can be selected at the 000 terminal device. Upon selection, the selected predicted response is transmitted to the network device during the communication session. 1010 Machine- Learning Model Message Database 1020 Terminal Device 1030 Network Device 1000 FIG. 10 W O 20 18/ 20 48 41 Al (12) INTERNATIONAL APPLICATION PUBLISHED UNDER THE PATENT COOPERATION TREATY (PCT) (19) World Intellectual Property Organization International Bureau (43) International Publication Date 08 November 2018 (08.11.2018) WIPO I PCT omit VIII °nolo III VIII VIII VIII 0II mom oimIE (10) International Publication Number WO 2018/204841 Al