text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
what is my card PIN | 39get_physical_card
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What is the source of my funds. | 70verify_source_of_funds
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Which cards and currencies do you support? | 54supported_cards_and_currencies
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What are your international exchange rates? | 33exchange_rate
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My non-physical card will not work | 72virtual_card_not_working
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what is source of my funds, need to verify | 70verify_source_of_funds
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I need to know your exchange rates. | 33exchange_rate
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how many transactions can i make with a disposable card | 38get_disposable_virtual_card
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Please close my account. I am unsatisfied with your service. | 55terminate_account
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I was trying to purchase something at the store today and my card has been declined. Why has this happened? | 26declined_card_payment
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what are exchange rates based on | 33exchange_rate
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I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice? | 63transaction_charged_twice
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I think something may have happened that caused a charge to show up twice. | 63transaction_charged_twice
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Can I get a real card? | 44order_physical_card
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My card stopped working | 15card_not_working
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What kind of documents do I need for the identity check? | 69verify_my_identity
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In what ATM can I change my pin? | 22change_pin
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is there a way to do top up with cash deposit | 58top_up_by_cash_or_cheque
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Is their a fee for top ups? | 57top_up_by_card_charge
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can I transfer my salary if it's in a different currency? | 51receiving_money
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My card is very close to expiring. When can I order a new one and how do I do so? | 10card_about_to_expire
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Where is my deposit? | 7balance_not_updated_after_cheque_or_cash_deposit
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Can you please check why I am having this extra fee on my statement. | 35extra_charge_on_statement
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How come I'm not allowed to transfer funds right now? I just keep getting an error message. | 8beneficiary_not_allowed
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Please check payments on my card. There is a duplicate and I only bought it once. | 63transaction_charged_twice
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ATM still has my card | 19card_swallowed
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How to change the PIN on my card? | 22change_pin
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I was supposed to get a purchase refunded but I don't see the money in my account | 0Refund_not_showing_up
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Can you tell me how to close my account? | 55terminate_account
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still waiting on that card | 12card_arrival
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Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do. | 29direct_debit_payment_not_recognised
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im not sure what this charge is for | 16card_payment_fee_charged
| [
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What cards and currencies are supported? | 54supported_cards_and_currencies
| [
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My beneficiary has been denied, is this normal? | 8beneficiary_not_allowed
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How can I cancel a transfer? | 9cancel_transfer
| [
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I am still waiting for a cash withdrawal to show | 47pending_cash_withdrawal
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Can I dispute a payment even if I notice it several weeks after it was made? | 29direct_debit_payment_not_recognised
| [
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Do I have to do an identity check? | 74why_verify_identity
| [
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I would like to exchange currencies | 34exchange_via_app
| [
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How can I unlock my pin from too many tries? | 50pin_blocked
| [
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Can I make sure my card is delivered on a specific day? | 13card_delivery_estimate
| [
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Is my currency okay to add money with? | 54supported_cards_and_currencies
| [
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Can you unlock my pin? I think I entered the wrong pin too many times. | 50pin_blocked
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If I need more cards, are there any fees? | 40getting_spare_card
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someone is using my account | 23compromised_card
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How many disposable cards can I make in a single day? | 30disposable_card_limits
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May I use my account now, even though the identity verification has not gone through yet? | 74why_verify_identity
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Fix my contactless | 24contactless_not_working
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I am sick of this damn company and want to close out my account. | 55terminate_account
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Is my pending cash withdrawal processed? | 47pending_cash_withdrawal
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I relocated and need to change my personal details. | 31edit_personal_details
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I don't find your services useful anymore, how do I delete my account? | 55terminate_account
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Do you happen to do exchanges of EUR? | 37fiat_currency_support
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Is there a way to top-up automatically? | 5automatic_top_up
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How do I change GBP to AUD? | 34exchange_via_app
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My disposable virtual card has been rejected by the merchant earlier today. What should I do? | 72virtual_card_not_working
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My statement doesn't show that a refund has processed | 0Refund_not_showing_up
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Do you accept checks? | 58top_up_by_cash_or_cheque
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I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate? | 63transaction_charged_twice
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The ATM didn't give me the card back! | 19card_swallowed
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Where is my new card? I have been waiting a week! | 12card_arrival
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There's a direct debit I wish to dispute | 29direct_debit_payment_not_recognised
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What are the fees for top-ups? | 56top_up_by_bank_transfer_charge
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If I wanted to make a change from GBP to AUD what is the process? | 34exchange_via_app
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Please tell me about SWIFT transfers at this bank. | 56top_up_by_bank_transfer_charge
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Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before. | 20cash_withdrawal_charge
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Are there any fees for top ups? | 57top_up_by_card_charge
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Let me know the steps for the identity checks | 69verify_my_identity
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When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future? | 24contactless_not_working
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Is it possible to tell if my top up has reverted? | 61top_up_reverted
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Where do I locate topping up with cash. | 58top_up_by_cash_or_cheque
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Where are the virtual cards located? | 41getting_virtual_card
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What steps do I take to verify my identity? | 69verify_my_identity
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Are there extra charges for exchanging currency? | 32exchange_charge
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Weird charges are appearing in my debit account. | 29direct_debit_payment_not_recognised
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I got topped up but the application reverted it. | 61top_up_reverted
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the card payment exchange rate is wrong | 18card_payment_wrong_exchange_rate
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I do not see a top-up processed. | 48pending_top_up
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What locations can I top up with cash? | 58top_up_by_cash_or_cheque
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what is the exchange rate? | 33exchange_rate
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I don't like your company. Delete my account. | 55terminate_account
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How to change my address. | 31edit_personal_details
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for some reason I am having a problem with verifying my identity. | 68unable_to_verify_identity
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What are the charges for receiving money? | 56top_up_by_bank_transfer_charge
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what does pending mean? | 46pending_card_payment
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I don't understand why it says I have to verify the top-up. | 71verify_top_up
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My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through? | 9cancel_transfer
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Where can I exchange my money for EUR? | 37fiat_currency_support
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I would like to refill my account using SWIFT. | 56top_up_by_bank_transfer_charge
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How long does it take for a transfer? | 67transfer_timing
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When will my card arrive? | 13card_delivery_estimate
| [
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There's a direct debit on my account that I didn't authorize | 29direct_debit_payment_not_recognised
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My transfer didn't work | 36failed_transfer
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When are cards delivered? | 13card_delivery_estimate
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I need my card now! | 13card_delivery_estimate
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Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it? | 6balance_not_updated_after_bank_transfer
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The stupid machine just swallowed my card!! I need a new one ASAP | 19card_swallowed
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How many miles away is the ATM? | 4atm_support
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How do I reset my PIN? | 50pin_blocked
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Do you offer Visa or Mastercard? | 73visa_or_mastercard
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