text
stringlengths
13
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77 classes
evaluation_predictions
sequence
Cash deposit to my account but it has not appeared.
7balance_not_updated_after_cheque_or_cash_deposit
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Why doesn't my disposable virtual card work?
72virtual_card_not_working
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Can I transfer money to a beneficiery?
8beneficiary_not_allowed
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I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me.
49pending_transfer
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what do i do if my verification failed
68unable_to_verify_identity
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Is cash good to top up with?
58top_up_by_cash_or_cheque
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I need a fast transfer from China? How fast will it be?
67transfer_timing
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Why isn't my top up working using my saved American Express in ApplePay?
3apple_pay_or_google_pay
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My money transfer has not arrived.
66transfer_not_received_by_recipient
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How do I transfer funds from my American Express into my account?
54supported_cards_and_currencies
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I am missing a refund.
0Refund_not_showing_up
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Please, activate my card
1activate_my_card
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top-up is slow to process
48pending_top_up
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I am experiencing difficulty providing my identity.
68unable_to_verify_identity
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How long until my transfer will be available to me
6balance_not_updated_after_bank_transfer
[ -1.6826171875, 0.368408203125, 0.2314453125, 0.01007080078125, -1.4306640625, -1.09375, 4.05859375, -1.521484375, 0.98095703125, -1.0771484375, 0.50537109375, -1.1962890625, -0.9814453125, 1.26171875, -0.88623046875, -0.1788330078125, 1.1328125, 0.12115478515625, -1.126953125, -3.6796875, 0.9072265625, -0.462890625, 0.034759521484375, 0.061676025390625, 0.67919921875, -3.89453125, 0.58251953125, 0.0535888671875, 2.953125, 1.546875, -2.1875, -0.8349609375, -0.23388671875, 0.9609375, 1.23828125, -1.0986328125, 1.25, -1.1142578125, -1.9892578125, -0.390625, -0.69287109375, 0.364013671875, 0.201416015625, 1.46484375, -0.1519775390625, -0.399658203125, 1.21484375, 1.9248046875, 1.0439453125, 6.60546875, -1.275390625, 0.4130859375, -0.744140625, -2.494140625, -2.330078125, -1.205078125, 1.29296875, 1.2939453125, -0.56103515625, 0.65576171875, -0.6494140625, 0.1429443359375, -2.447265625, 0.1719970703125, 2.498046875, 1.1142578125, 2.34765625, 6.609375, -0.828125, -1.4921875, 1.078125, -0.09423828125, -0.6962890625, -0.497314453125, 0.453369140625, -2.322265625, -2.01171875 ]
How can I check to see if my top-up worked?
59top_up_failed
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I have a disposable virtual card here, so would you tell me what to do with it?
38get_disposable_virtual_card
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Why do you require so many identity details?
74why_verify_identity
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why isnt top up working
59top_up_failed
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What will happen if I want to add money using an international card? Will I run into any fees?
57top_up_by_card_charge
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How do I use contactless payments?
24contactless_not_working
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I asked for 100 but only got 20.
75wrong_amount_of_cash_received
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My card payment did not work.
26declined_card_payment
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My disposable virtual card was rejected by the merchant, please help?
72virtual_card_not_working
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I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened.
62topping_up_by_card
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I was charged for a cash withdrawal.
20cash_withdrawal_charge
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Do you have a list of countries you operate in?
25country_support
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My top-up was reverted, why did this happen?
61top_up_reverted
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When will my top-up process?
48pending_top_up
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How do I go forth on verifying my identity?
69verify_my_identity
[ 1.0390625, -0.486083984375, 0.09197998046875, -1.2138671875, 2.189453125, 0.1788330078125, -0.47216796875, 0.281005859375, -0.1815185546875, -2.23828125, -1.1201171875, 1.48828125, 0.2010498046875, -0.1719970703125, 0.59228515625, -0.56689453125, -2.615234375, -2.373046875, -0.52783203125, 1.955078125, -1.7802734375, -0.77880859375, 2.189453125, -1.4111328125, -1.0302734375, 1.9892578125, -1.74609375, 0.50830078125, -1.5087890625, -2.154296875, 2.8671875, -0.137939453125, -0.232177734375, 1.0673828125, 0.0841064453125, -1.13671875, -0.05328369140625, 1.1708984375, 2.302734375, 0.63330078125, -0.5673828125, 1.05078125, -0.06341552734375, -1.361328125, 0.560546875, -0.216796875, -1.369140625, 0.1888427734375, -0.60498046875, -1.751953125, -1.19921875, 0.178955078125, 0.459716796875, -1.015625, 2.560546875, -0.84765625, -0.49462890625, -0.418701171875, -0.90673828125, -0.9453125, 1.1318359375, -1.462890625, 0.76171875, -1.2578125, -2.869140625, 0.72216796875, -1.1328125, -0.8369140625, 2.298828125, 8.328125, 1.2626953125, 1.5478515625, 0.57421875, -0.1396484375, 3.38671875, 1.421875, -0.82568359375 ]
What businesses accept this card?
11card_acceptance
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What is the reason my transfer was declined?
28declined_transfer
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There are transactions I didn't make, someone else must have used my card.
23compromised_card
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I need to change my pin but I am on the road.
22change_pin
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Can you tell me if my top-up has been cancelled?
61top_up_reverted
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I want to add money but don't know what currencies you accept, can you tell me?
54supported_cards_and_currencies
[ 1.0361328125, -0.0865478515625, 0.94384765625, 1.091796875, 2.236328125, 1.279296875, -1.97265625, 0.5751953125, 0.24365234375, 1.1953125, -0.81201171875, 0.40478515625, -0.947265625, -1.06640625, 0.62744140625, -1.740234375, -1.8857421875, -0.80078125, 0.032073974609375, 1.712890625, -3.056640625, 0.94287109375, 1.5185546875, -2.3203125, -1.521484375, 2.7109375, -3.474609375, -0.1629638671875, -2.216796875, -0.0211334228515625, 2.126953125, -0.95947265625, 0.8447265625, -1.22265625, 2.33984375, -0.708984375, -0.311279296875, 3.98828125, 1.4912109375, 0.177001953125, 1.0888671875, 0.28271484375, -0.57373046875, -2.361328125, 0.323486328125, 1.1865234375, -1.0810546875, -0.46142578125, -0.401123046875, -0.93212890625, 0.1324462890625, 1.83984375, -1.28515625, -1.1943359375, 8.3828125, -0.315185546875, -0.5615234375, 0.44970703125, 2.716796875, -1.1591796875, 1.0654296875, -0.93310546875, 2.873046875, -0.6005859375, -4.11328125, 1.2587890625, -0.5205078125, -3.00390625, 0.10223388671875, 2.283203125, -1.5048828125, 1.0068359375, -1.033203125, -0.654296875, -1.15234375, -0.1048583984375, 0.003002166748046875 ]
Will I be able to get a disposable virtual card as well?
38get_disposable_virtual_card
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Why does the top-up need verification?
71verify_top_up
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For how long will my transfer be pending?
49pending_transfer
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If I request that my funds be held, what currencies do you use?
37fiat_currency_support
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I transferred money yesterday, but it still isn't available?
49pending_transfer
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has my top-up has been cancelled
61top_up_reverted
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I need to validate the source of my funds.
70verify_source_of_funds
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I purchased an item and the exchange rate I was given was incorrect.
18card_payment_wrong_exchange_rate
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Why was the exchange rate incorrect for an item I recently bought?
18card_payment_wrong_exchange_rate
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I was charged for something I didn't expect
64transfer_fee_charged
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What do I do if my virtual card won't work.
72virtual_card_not_working
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Can you look into my top up please. I made it over three hours ago and yet it's still pending.
48pending_top_up
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I believe my money did not go through with my top up, was there a problem on your end?
61top_up_reverted
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What countries are you currently in?
25country_support
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I'm not sure where my phone is, I think someone stole it or it's lost.
43lost_or_stolen_phone
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I ordered my card 2 weeks ago and it still isn't here? What do I do?
12card_arrival
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Will you accept my other card from the U.S.?
54supported_cards_and_currencies
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My card won't work.
15card_not_working
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When will I see the cash I deposited this morning as available?
7balance_not_updated_after_cheque_or_cash_deposit
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Help me. My card doesn't work.
15card_not_working
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Somehow I am missing my card. What should I do?
42lost_or_stolen_card
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I'm running out of money, can I auto top up?
5automatic_top_up
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I think someone got my card details and used it because there are transactions i don't recognize. What do I do now?
23compromised_card
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Why isn't my transfer not going through? I keep getting an error message.
8beneficiary_not_allowed
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What is a pending payment?
46pending_card_payment
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What all is needed to verify the top-up card?
71verify_top_up
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I see my top-up was canceled, but why?
61top_up_reverted
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Someone stopped my payment
53reverted_card_payment?
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When my card expires what happens to my account?
10card_about_to_expire
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Something is wrong with my password.
45passcode_forgotten
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how do VR cards work
38get_disposable_virtual_card
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I got my new card but I am not sure if it need s activated and how?
1activate_my_card
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What do I need to do to activate my new card?
1activate_my_card
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Is there a limit on top-ups?
60top_up_limits
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Why isn't my virtual card working?
72virtual_card_not_working
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Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP?
52request_refund
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Why has my payment not gone through?
46pending_card_payment
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WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?
19card_swallowed
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Can I open an account for a child?
2age_limit
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I have a payment I didn't do
17card_payment_not_recognised
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Is there an option to have a virtual card?
41getting_virtual_card
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May I choose between Visa and Mastercard?
73visa_or_mastercard
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Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong.
18card_payment_wrong_exchange_rate
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Can I change to another currency?
34exchange_via_app
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Fix your system. I can't make transfers, I've tried like 5 times already.
36failed_transfer
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Top up on my Google Pay isn't working.
3apple_pay_or_google_pay
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Is there a limit when using auto top-up?
5automatic_top_up
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The ATM did not allow me to withdraw
27declined_cash_withdrawal
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Why is there a charge on my account for taking out cash?
20cash_withdrawal_charge
[ -1.9833984375, 0.91748046875, 0.258544921875, -0.81494140625, 0.258056640625, -1.2392578125, -0.74169921875, -2.998046875, -0.5341796875, -1.287109375, 1.2177734375, -0.5205078125, -0.8232421875, 0.9765625, -1.01171875, -1.2958984375, 2.919921875, 0.4423828125, 0.31494140625, -1.83984375, 8.8046875, 0.54736328125, -0.5771484375, 1.064453125, 1.1611328125, -1.96484375, 1.1953125, 1.0009765625, -0.54248046875, 1.8525390625, -1.6513671875, 0.96533203125, 0.8740234375, 1.5224609375, 0.03204345703125, 1.8408203125, -1.9091796875, -0.65234375, -0.943359375, -0.763671875, -0.2381591796875, -0.634765625, 0.38818359375, 1.658203125, 0.437255859375, 0.12261962890625, 1.2783203125, 0.68505859375, -1.029296875, -0.012054443359375, 0.2998046875, -0.90283203125, -0.2427978515625, -0.79345703125, -2.548828125, -0.330322265625, 0.336669921875, 0.607421875, 0.410400390625, -0.461669921875, -2.39453125, 0.7177734375, -0.98779296875, 0.1455078125, 2.19140625, 0.41259765625, -2.029296875, 1.529296875, -1.0048828125, -1.8271484375, 1.416015625, -0.472900390625, -0.31298828125, 1.2275390625, 0.86181640625, -1.88671875, 0.8994140625 ]
My card is about to expire. How do I get a new one?
10card_about_to_expire
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How can I unlock the pin?
50pin_blocked
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I found an unauthorized card payment
17card_payment_not_recognised
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I want a refund because my package has been taking too long to arrive. How do I go about doing that?
52request_refund
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How do I transfer money to my account?
65transfer_into_account
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Why was I charged an extra fee when using a card?
16card_payment_fee_charged
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how do i get a virtual card?
41getting_virtual_card
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I would like to add money to my account through my American Express.
54supported_cards_and_currencies
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I want to know why I have been unable to withdrawn funds.
27declined_cash_withdrawal
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Where can I get a virtual card?
41getting_virtual_card
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Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix.
8beneficiary_not_allowed
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I can't see my latest bank transfer
6balance_not_updated_after_bank_transfer
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The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending.
48pending_top_up
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Can you help my fix my contactless?
24contactless_not_working
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Can you let me know if Visa is among the card scheme assignments?
73visa_or_mastercard
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