text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
What are the cards and currencies that are supported? | 54supported_cards_and_currencies
| [
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] |
Why did I get a transfer declined? | 28declined_transfer
| [
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] |
Why did I not get my cash back after I withdrew? | 75wrong_amount_of_cash_received
| [
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What is the purpose for the identity check | 74why_verify_identity
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I need to activate my card can you do that now? | 1activate_my_card
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My account shows the card payment cancelled. | 53reverted_card_payment?
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When will the transfer go through? | 49pending_transfer
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I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on? | 47pending_cash_withdrawal
| [
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I have been charged with a fee for paying with my card. | 16card_payment_fee_charged
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I was expecting my new card and am wondering why I haven't received it yet? | 12card_arrival
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I want to reverse my transaction from earlier | 9cancel_transfer
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Which forms of currency are accepted? | 54supported_cards_and_currencies
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I'm having a problem with a money transfer. I sent some money to a friend a couple of hours ago, and they haven't received it yet. Why hasn't it gotten to them? How long do transfers need to go through? | 66transfer_not_received_by_recipient
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Can I link an existing card? | 14card_linking
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I did not get the right amount of money when I used a different country's currency. | 76wrong_exchange_rate_for_cash_withdrawal
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My statement has a dollar I have been charged showing up on it. | 35extra_charge_on_statement
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I asked for a refund last week but nothing has happened yet, can you help me please? | 0Refund_not_showing_up
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Why do you require so many details about my identity? | 74why_verify_identity
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My child needs a card, how can I add them to the account I currently have? | 40getting_spare_card
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My card payment didn't work, can you help? | 26declined_card_payment
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What methods can I use to add money to my account? | 65transfer_into_account
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How long can I expect a transfer to pend for? | 49pending_transfer
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How old do I have to be? | 2age_limit
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How do I activate a new card? | 1activate_my_card
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I was at the store earlier and my virtual card didn't work. What's the solution for this problem? | 72virtual_card_not_working
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My salary is received in the form of GBP. Do I need to do anything specific to configure this? | 51receiving_money
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Should I expect to be charged for topping up by transfer? | 56top_up_by_bank_transfer_charge
| [
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Is it possible to give a second card for this account to my daughter? | 40getting_spare_card
| [
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The ATM gave me less cash than I requested | 75wrong_amount_of_cash_received
| [
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How can I lookup where funds came from? | 70verify_source_of_funds
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The ATM isn't giving out any money. | 27declined_cash_withdrawal
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] |
If I make a top-up are there charges applied? | 56top_up_by_bank_transfer_charge
| [
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What fee is included if I top up by card? | 57top_up_by_card_charge
| [
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Why did the app deny my top up? | 59top_up_failed
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I need my card to come as soon as possible. | 13card_delivery_estimate
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What do I do since the machine swallowed my card. I need one. | 19card_swallowed
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My card payment is still on hold, why is it so? | 46pending_card_payment
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I didn't receive the right amount of cash back | 75wrong_amount_of_cash_received
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Can you explain disposable cards? | 38get_disposable_virtual_card
| [
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I made a mistake with a transaction! | 9cancel_transfer
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How long will it take to arrive? | 13card_delivery_estimate
| [
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I am still waiting for a transaction to be completed | 66transfer_not_received_by_recipient
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My card is lost! What do I do now? | 42lost_or_stolen_card
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My phone was stolen, what do I do? | 43lost_or_stolen_phone
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If I only have 1 other US card, can you take it? | 54supported_cards_and_currencies
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Do you do SWIFT transfers? | 56top_up_by_bank_transfer_charge
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Where is the auto top-up option? | 5automatic_top_up
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Are contactless payments enabled on my new card? | 24contactless_not_working
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Is there a fee for exchanging cash? | 76wrong_exchange_rate_for_cash_withdrawal
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Use credit card to transfer money | 62topping_up_by_card
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OMG! I'm trying to load my card and it wont top up! I desperately need the money either on my card or in my bank, where is it? | 48pending_top_up
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I paid with card and I think there was a fee applied. | 16card_payment_fee_charged
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I no longer live at my address on file, how do I change it? | 31edit_personal_details
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In what countries do you do business? | 25country_support
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My card is still pending, I've been waiting a while. | 46pending_card_payment
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I have one of your cards already, how do I link it? | 14card_linking
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I had a transfer blocked | 8beneficiary_not_allowed
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Where is the nearest bank machine? | 4atm_support
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I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee. Why am I seeing this fee now? I am not happy about this at all. | 64transfer_fee_charged
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I topped up but the app reverted it | 61top_up_reverted
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I forgot my password | 45passcode_forgotten
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Can I reactivate my lost card that I found this morning in my jacket pocket? | 14card_linking
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I want a refund for my purchase | 52request_refund
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How would you use a disposable card? | 38get_disposable_virtual_card
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why couldn't I get cash in the ATM? | 27declined_cash_withdrawal
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Do you do Visa or Mastercard? | 73visa_or_mastercard
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Why didn't my balance update after my cash or checque deposit? | 7balance_not_updated_after_cheque_or_cash_deposit
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Help me cancel my transaction | 9cancel_transfer
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I had to pay in order to do a transfer | 64transfer_fee_charged
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How do I verify a top-up? | 71verify_top_up
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What is the process for activating my card? | 1activate_my_card
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Heyy I tried to top up with my card today but it failed! I just got the couple days before but it has worked last time. What's going on, can you double check please? | 59top_up_failed
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Why do you charge fees on card payments? | 16card_payment_fee_charged
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When do I receive my PIN | 39get_physical_card
| [
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May I receive a different card pin | 22change_pin
| [
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Can I have it add money at certain time intervals when I travel? | 5automatic_top_up
| [
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I would like to know why my payment is still pending, can you help? | 49pending_transfer
| [
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I tried to make a transfer and it was declined. Why? | 28declined_transfer
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I do not have my pin | 39get_physical_card
| [
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There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this? | 17card_payment_not_recognised
| [
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Do I have to pay for exchanging currencies? | 32exchange_charge
| [
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My daughter would like a card as well, how can we make this happen? | 40getting_spare_card
| [
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What do I need to do to transfer money into my account? | 65transfer_into_account
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How can I top up with cash? | 58top_up_by_cash_or_cheque
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I'm having trouble verifying my ID. | 68unable_to_verify_identity
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How many times can I use a disposable card? | 30disposable_card_limits
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Will topping up by transfer lead to a charge on my account? | 56top_up_by_bank_transfer_charge
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Why hasn't my card been delivered? | 12card_arrival
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Can I use my card everywhere? | 11card_acceptance
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I tired to deposit some cash into my account but it's not there | 7balance_not_updated_after_cheque_or_cash_deposit
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Why did my top up not work? | 59top_up_failed
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I need to use my disposable card multiple times a day, is there a cutoff limit? | 30disposable_card_limits
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What is the reason that my card payment was cancelled? | 53reverted_card_payment?
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How do I go about setting up an account for my daughter? | 2age_limit
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Which cards do you guys support? I want to top up using my credit card. | 54supported_cards_and_currencies
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I need to do a refund | 52request_refund
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Where can I go to update my personal profile? | 31edit_personal_details
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Is there a reason that the ATM declined my transaction? | 27declined_cash_withdrawal
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I can't use my card. | 15card_not_working
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Is there a limit to how many transactions I can make on one disposable card? | 30disposable_card_limits
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