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How can I top up my account with a card? | 62topping_up_by_card
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I see random purchases to my account, was it hacked? | 23compromised_card
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I am from the EU, can I sign up? | 25country_support
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I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from? | 64transfer_fee_charged
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The service of this company sucks, I need to terminate my account. | 55terminate_account
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What are the age requirements for opening an account? | 2age_limit
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Someone stole my cards! | 43lost_or_stolen_phone
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Can I unblock my card using the app? | 50pin_blocked
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I think something went wrong with my card delivery as I haven't received it yet. | 12card_arrival
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What is the limit to number of transactions I can do with a disposable card? | 30disposable_card_limits
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How do I re-add a card to the app? | 14card_linking
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Would it be possible to get another card? | 40getting_spare_card
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Please tell me how to get a physical card. | 44order_physical_card
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I think I want AUD and not GBP, can you help? | 34exchange_via_app
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Can I use my account without verifying my identity? | 74why_verify_identity
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I am having issues with identity verification | 68unable_to_verify_identity
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The expiration date on my card is coming up | 10card_about_to_expire
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I deposited cash this morning and I am still waiting | 7balance_not_updated_after_cheque_or_cash_deposit
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Why hasn't my transfer gone through yet? | 49pending_transfer
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Are there any extra hidden fees for exchanging currencies? | 32exchange_charge
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Help! Someone stole my card! | 42lost_or_stolen_card
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The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra. Please fix. | 18card_payment_wrong_exchange_rate
| [
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An ATM fee was attached to my recent withdrawal. | 20cash_withdrawal_charge
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Why hasn't my balance increased after depositing a check? | 7balance_not_updated_after_cheque_or_cash_deposit
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I just have one other card from the US. Is that okay? | 54supported_cards_and_currencies
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When will my funds transfer? | 66transfer_not_received_by_recipient
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What currencies will this app exchange? | 34exchange_via_app
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I just completed a bank transfer and the balance didn't update | 6balance_not_updated_after_bank_transfer
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There is a fee on my account. Why? | 16card_payment_fee_charged
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Which outlets accept my card? | 11card_acceptance
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I was at an ATM and it swallowed my card. | 19card_swallowed
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What will I need for identity verification? | 69verify_my_identity
| [
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There appears to have been a reversion in my top up | 61top_up_reverted
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How many days does a transfer from the US take? | 67transfer_timing
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The money would not transfer to a beneficiary. | 8beneficiary_not_allowed
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top up did not complete | 48pending_top_up
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Topping up my card is not working because I believe the top up is pending | 48pending_top_up
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How do I get my salary through this account? | 51receiving_money
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I need to edit the personal details section of my account | 31edit_personal_details
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how long does it take to post atm with drawl | 47pending_cash_withdrawal
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What do you need for my identity check? | 69verify_my_identity
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What cards to do you support to top up. | 54supported_cards_and_currencies
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I want to close my account | 55terminate_account
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I have a pending cash withdrawal | 47pending_cash_withdrawal
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Is my country supported | 25country_support
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what happens to the funds if a merchant refuses the payment | 53reverted_card_payment?
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I don't understand how to top up my account, can you please explain the process? | 65transfer_into_account
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What should I do to get transactions off of my account if I didn't make them? My card must have been compromised and I need to freeze it asap! | 17card_payment_not_recognised
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My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now? | 72virtual_card_not_working
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What are the fees for a physical card? | 44order_physical_card
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Please stop my purchase. | 52request_refund
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How can I transfer money to my account? | 65transfer_into_account
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My funding to my card didn't go through. | 59top_up_failed
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How do I transfer money using a credit card? | 62topping_up_by_card
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My transfer was declined | 28declined_transfer
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Why did I not get a virtual card yet? | 41getting_virtual_card
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I accidentally blocked my PIN. How do I reset it? | 50pin_blocked
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How can I verify my indentity? | 69verify_my_identity
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Is it possible to edit my personal details on the app? | 31edit_personal_details
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Can I request a physical card? | 44order_physical_card
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My phone is lost. What do I do to prevent someone from using the app? | 43lost_or_stolen_phone
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I want to cancel a transfer right away! Can you help? | 9cancel_transfer
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The transactions showing up are strange, I think my card was used without me knowing. | 23compromised_card
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I have never been charged a fee for cash withdrawal before. When did that change? | 20cash_withdrawal_charge
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Can I get my salary through this? | 51receiving_money
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What is the procedure for getting another card? | 40getting_spare_card
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I would like to get help from someone with activating my card. | 1activate_my_card
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Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges? | 76wrong_exchange_rate_for_cash_withdrawal
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I see what looks like duplicate charges on account. | 63transaction_charged_twice
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i need my card quick | 13card_delivery_estimate
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How do I link a card that I already have? | 14card_linking
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The hotel called and said I left my phone in the room. | 43lost_or_stolen_phone
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I got my American Express in Apple Pay, why is top up not working? | 3apple_pay_or_google_pay
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How do I cancel my card? There are charges on my account that I didn't make. | 21cash_withdrawal_not_recognised
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I just got this card & I don't know how to activate it. | 1activate_my_card
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I did not get my card yet, is it lost? | 12card_arrival
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I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! | 76wrong_exchange_rate_for_cash_withdrawal
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I would like to exchange currencies, but is there an extra charge to do so? | 32exchange_charge
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Will my card be accepted all over the world? | 11card_acceptance
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Can I order a virtual card? | 41getting_virtual_card
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I don't know where this transaction came from? | 17card_payment_not_recognised
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Are both Visa and Mastercard accepted? | 73visa_or_mastercard
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Can I use app to freeze my card and dispute fraud? | 23compromised_card
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When should I expect my card? | 13card_delivery_estimate
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I'm unable to use contactless payments for purchases. | 24contactless_not_working
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Can I use this app to change dollars into euros? | 34exchange_via_app
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My address has changed. How do I report it? | 31edit_personal_details
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For physical cards, do you charge? | 44order_physical_card
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How long will this card payment stay pending? | 46pending_card_payment
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My top-up was cancelled; will I receive a refund? | 61top_up_reverted
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Is there a charge for a foreign currency exchange? | 32exchange_charge
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How do I top up my account with a cash payment? | 58top_up_by_cash_or_cheque
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Do I have to verify my identity? | 74why_verify_identity
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The app wouldn't accept my top up. | 61top_up_reverted
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I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate! | 76wrong_exchange_rate_for_cash_withdrawal
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How long will it take for the card to arrive? | 13card_delivery_estimate
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Do my kids have to be a certain age to use this service? | 2age_limit
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I have exceeded the number of times I can try my PIN | 50pin_blocked
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Is there a way to know when my card will arrive? | 12card_arrival
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Why am I being charged twice fro a restaurant? | 63transaction_charged_twice
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