text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Are there charges for topping up US cards? | 57top_up_by_card_charge
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Where can the card be used? | 11card_acceptance
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Can I use cash to top up my account? | 58top_up_by_cash_or_cheque
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How do I change my information? | 31edit_personal_details
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What are the most current exchange rates? | 33exchange_rate
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How can I use American Express to add funds to my account? | 54supported_cards_and_currencies
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Why is the exchange rate wrong for my international withdrawal? | 76wrong_exchange_rate_for_cash_withdrawal
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How can I top-up my card? | 58top_up_by_cash_or_cheque
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How can I speed up a transfer? Mine is pending. | 49pending_transfer
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What all am I required to show for the identity check? | 69verify_my_identity
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How can I top up by card? | 62topping_up_by_card
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Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? | 63transaction_charged_twice
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I didn't get the right amount at the ATM. | 75wrong_amount_of_cash_received
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can i do a transfer with swift | 56top_up_by_bank_transfer_charge
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Why am i to verify the top-ups? | 71verify_top_up
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I am being charged a transfer fee aren't they free? | 64transfer_fee_charged
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Why did I get blocked? | 50pin_blocked
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Tell me why my transfer failed! | 36failed_transfer
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How long will it take for my transferred money to show up? | 6balance_not_updated_after_bank_transfer
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Will it automatically top-up if there isn't much money left? | 5automatic_top_up
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I requested a virtual card but it is not showing up. Why? | 41getting_virtual_card
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My phone is not with me at the moment so I will not be able to access the app. | 43lost_or_stolen_phone
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Do you know why my contactless won't work? | 24contactless_not_working
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My card was denied at an ATM earlier today but the transaction is pending. Please cancel it as I did not receive my money. | 47pending_cash_withdrawal
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I topped up by card a while ago and it's still pending, surely it should be done by now? | 48pending_top_up
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What stores will take my credit card as payment? | 11card_acceptance
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where can user find pin? | 39get_physical_card
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When will my transfer be available in my account. | 6balance_not_updated_after_bank_transfer
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Can I unblock my pin? | 50pin_blocked
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What locations are you in? | 25country_support
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Has my top up been reverted? | 61top_up_reverted
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How is the top-up card verified? | 71verify_top_up
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I can't top up my account using my American Express with Apple Pay. | 3apple_pay_or_google_pay
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My payment was reverted by the app | 53reverted_card_payment?
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Why was I declined at the ATM today when I was trying to make a withdraw? | 27declined_cash_withdrawal
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Are there certain ATMs that I can use this card at? | 4atm_support
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Is there a limit to top-ups? | 60top_up_limits
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I made a cash withdrawal but the pending status is taking forever. | 47pending_cash_withdrawal
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I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here? | 22change_pin
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What is stopping my money from transferring? | 36failed_transfer
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I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it? | 42lost_or_stolen_card
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I think my statement has a fraudulent charge | 17card_payment_not_recognised
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Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash? | 75wrong_amount_of_cash_received
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Do you have to order a new card before your current card expires? | 10card_about_to_expire
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What is the base amount for cross-currency exchanges? | 32exchange_charge
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The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked. | 66transfer_not_received_by_recipient
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Can I verify the source of my funds? | 70verify_source_of_funds
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where is theft-top option? | 5automatic_top_up
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Where can I receive my card? | 44order_physical_card
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I don't think I made this charge on my debit statement. | 29direct_debit_payment_not_recognised
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If my transfer is from Europe how long will it take? | 67transfer_timing
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Why did I get charged a fee when I tried to obtain cash? | 20cash_withdrawal_charge
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How much is a cross currency exchange, and can I check to see if I have any discounts available? | 32exchange_charge
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How do I do an international transfer? | 65transfer_into_account
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Where can I withdrawal my money? | 4atm_support
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I've tried looking for the auto-top up option on your website and I can't seem to find it. Can you help me? | 5automatic_top_up
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Why is a money transfer not showing? | 49pending_transfer
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How long will it take to get my refund | 0Refund_not_showing_up
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Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones. | 63transaction_charged_twice
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I don't recognise a cash withdrawal | 21cash_withdrawal_not_recognised
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Do I need to verify my identity each time I wish to use my account? | 74why_verify_identity
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I received my salary in GBP. How do I change this to my currency? | 51receiving_money
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Why did my cash get charged a fee that should not be there. | 20cash_withdrawal_charge
| [
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Is this where I order a virtual card? | 41getting_virtual_card
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Can you tell me what countries you operate in? | 25country_support
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What is the reason for this fee I got after a simple cash withdrawal? | 20cash_withdrawal_charge
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I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now? | 8beneficiary_not_allowed
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Please help me get a new card, I reside in the United States. | 25country_support
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WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED | 62topping_up_by_card
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I'm not sure why my card payment was cancelled, can you find out why? | 53reverted_card_payment?
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Can i have a second physical card for this account? | 40getting_spare_card
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I would like to see the source of my money. | 70verify_source_of_funds
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I want to change my name. | 31edit_personal_details
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Why can't I use my American Express with Apple Pay to top up my account? | 3apple_pay_or_google_pay
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When will I get my card? | 12card_arrival
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Why was my ATM transaction cancelled? | 27declined_cash_withdrawal
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There is a cash withdrawal transaction that I am unsure of. | 21cash_withdrawal_not_recognised
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How can I check the source of funds? | 70verify_source_of_funds
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I was mugged and everything taken. What do I do to protect my account? | 43lost_or_stolen_phone
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Can I get my card expedited? | 13card_delivery_estimate
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Why is there a pending transaction on my card? | 46pending_card_payment
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Payments from my disposable virtual card don't work | 72virtual_card_not_working
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I would like to verify the source of my money | 70verify_source_of_funds
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I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! | 36failed_transfer
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How do I convert currencies with the app? | 34exchange_via_app
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This company is bad, please delete my account. | 55terminate_account
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Where can I find the "auto-top" feature? | 5automatic_top_up
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How can I find the top-up verification code? | 71verify_top_up
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What locations can a card be delivered to? | 44order_physical_card
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I requested a refund and it is missing. | 0Refund_not_showing_up
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How can my friend send me money? | 51receiving_money
| [
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I need some help with identity verification. | 69verify_my_identity
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How long does the cash withdrawal take to pend? | 47pending_cash_withdrawal
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I'm looking for the cash deposit top up option but can't find it. Can you help me? | 58top_up_by_cash_or_cheque
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I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen. | 42lost_or_stolen_card
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Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me. | 27declined_cash_withdrawal
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I used the wrong ping too many times and now the account is blocked. How do I unblock? | 50pin_blocked
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When I put the wrong pin too much, I got blocked, so can you help me unblock my pin | 50pin_blocked
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I think someone copied the numbers on my card and is using them. | 23compromised_card
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There is a card payment I do not recognise. | 17card_payment_not_recognised
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