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368
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I got a extra €1 fee in my statement | 35extra_charge_on_statement
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What is this charge on my account for a cash withdrawl? | 20cash_withdrawal_charge
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Why was a charged just for transferring? | 64transfer_fee_charged
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Why was my Payment declined | 26declined_card_payment
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How long does an item I bought show as pending? | 46pending_card_payment
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Why didn`t my topup go through? | 59top_up_failed
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How do I change currencies to euros? | 37fiat_currency_support
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I need AUD not GBP, how do I change it? | 34exchange_via_app
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I need to know the cost and when I will receive a new card to replace an old one. | 10card_about_to_expire
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Where can I find instructions to change my PIN? | 22change_pin
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What things do I need to verify my identity? | 69verify_my_identity
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My bags were stolen. I need a new card but need to cancel the stolen one. | 42lost_or_stolen_card
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Can you help with a transfer to an account | 8beneficiary_not_allowed
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There is a payment in the App that is not mine. | 17card_payment_not_recognised
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Why would there be a payment on my account I don't recognize? | 17card_payment_not_recognised
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I got my new card where do I go to activate it? | 1activate_my_card
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What are the restrictions to top-offs? | 60top_up_limits
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How can i check if my card is working? | 15card_not_working
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I found my card, can I add it to the app? | 14card_linking
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The ATM at Metro bank on High St. Kensington didn't return my card. What should I do now that the bank is closed? | 19card_swallowed
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I would appreciate it if I could get an item refunded | 52request_refund
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Do you know if I can use this for my salary? | 51receiving_money
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Is there a fee for extra cards? | 40getting_spare_card
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When I try and to buy something using my card it keeps getting declined. | 28declined_transfer
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Where do my funds come from? | 70verify_source_of_funds
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My American Express is in my Apple Pay and the top up is failing, why? | 3apple_pay_or_google_pay
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What is the wait time for a transfer from the US? | 67transfer_timing
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My top up was denied in the app. | 59top_up_failed
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I don't know where to look to find my PIN. | 39get_physical_card
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I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back? | 50pin_blocked
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How can I find the nearest ATM? | 4atm_support
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Will my friend be able to top off my account? | 62topping_up_by_card
| [
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I feel like too much money was taken during my currency exchange. | 76wrong_exchange_rate_for_cash_withdrawal
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Please put a freeze on my card, I am worried there has been some payments on it and I don't know what for. | 17card_payment_not_recognised
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I was double charged | 63transaction_charged_twice
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Why do you need so much information to verify my identity? | 74why_verify_identity
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I can't recall my passcode and need to reset it. | 45passcode_forgotten
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Is there a discount for frequently exchanging currencies? | 32exchange_charge
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My card payment was cancelled. | 53reverted_card_payment?
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How much is the fee for a SEPA transfer? | 56top_up_by_bank_transfer_charge
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What currencies is an exchange rate calculated in? | 33exchange_rate
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I received my new card, how is it activated? | 1activate_my_card
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I have a payment listed as cancelled. | 53reverted_card_payment?
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My card got stolen! | 42lost_or_stolen_card
| [
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Can it automatically top-up money if there isn't much left? | 5automatic_top_up
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Why do I have to verify the top-up that I started? | 71verify_top_up
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I want one of those virtual cards! | 41getting_virtual_card
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When will my balance update after a transfer? | 6balance_not_updated_after_bank_transfer
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Please terminate my account. | 55terminate_account
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It wants me to verify the top up. Why? | 71verify_top_up
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Where do you get your exchange rates from? | 33exchange_rate
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Is my salary eligible for this? | 51receiving_money
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How do I get my paycheck through this? | 51receiving_money
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I bought something overseas and the wrong exchange rate is on my statement. | 18card_payment_wrong_exchange_rate
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How old does my kids need to be to open an account? | 2age_limit
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How can I get a physical card | 44order_physical_card
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My account needs to be deleted. | 55terminate_account
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Is it normal to have to wait over a week for my new card? | 12card_arrival
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why do i not have a virtual card | 41getting_virtual_card
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What should I do if I think someone is using my card. | 23compromised_card
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places i can use the card | 11card_acceptance
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Is my cash withdrawal pending? | 47pending_cash_withdrawal
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This rate is too low. Are you sure your using the right exchange rate. | 18card_payment_wrong_exchange_rate
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I made a mistake and need to cancel a transaction | 9cancel_transfer
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I have a strange payment in my statement | 17card_payment_not_recognised
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I am not able to do a transfer to an account | 8beneficiary_not_allowed
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Are the top-ups limited? | 60top_up_limits
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Do I get to choose between Visa and Mastercard? | 73visa_or_mastercard
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What is my foreign exchange rate? | 33exchange_rate
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Hello, I am facing the issue with my new card as payments are declining again and again. Please help me in this issue. | 26declined_card_payment
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What are your currency exchange fees? | 32exchange_charge
| [
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How do I enable auto-top up? | 5automatic_top_up
| [
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can i top up with apple pay | 3apple_pay_or_google_pay
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What is the limit to top up? | 60top_up_limits
| [
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Where is the transaction I made to a friend? | 66transfer_not_received_by_recipient
| [
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Is a non-electronic card available as well | 44order_physical_card
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What's the limit on automatic top-up? | 5automatic_top_up
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How do I add a card to the app? | 14card_linking
| [
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Is there a disposable virtual card I can order? | 38get_disposable_virtual_card
| [
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I topped up but the app did not accept it. | 59top_up_failed
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When I deposit cheques and cash, my balance does not update. | 7balance_not_updated_after_cheque_or_cash_deposit
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Can I space out how often money is transferred along my travels? | 5automatic_top_up
| [
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The refund isn't showing up on my account. | 0Refund_not_showing_up
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How can I transfer funds from my bank to my top up account? | 65transfer_into_account
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Can my friends send me money? | 51receiving_money
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Can I get paid in a different currency? | 51receiving_money
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My card was used without my permission. | 23compromised_card
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What happens if the ATM doesn't give me back my card? | 19card_swallowed
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Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it? | 42lost_or_stolen_card
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What can I pay with? Does cash work? | 58top_up_by_cash_or_cheque
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Hello! I need to order a disposable virtual card. Where can I do that at? | 38get_disposable_virtual_card
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Does your system support multiple currency. | 37fiat_currency_support
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Does Apple Pay give the option to top up? | 3apple_pay_or_google_pay
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i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent. | 21cash_withdrawal_not_recognised
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How long does it take for transfers to finish? I sent funds to my pal, and she says that she has not gotten anything. | 66transfer_not_received_by_recipient
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Will you handle EUR? | 37fiat_currency_support
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What places will accept my card? | 11card_acceptance
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The right amount of cash was not sent to me. | 75wrong_amount_of_cash_received
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If I transfer money from my bank to top-up my account will I be charged? | 56top_up_by_bank_transfer_charge
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why does the app show a direct debit payment that I did not authorize | 29direct_debit_payment_not_recognised
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