text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
The app is showing an ATM withdrawl that I didn't make. | 21cash_withdrawal_not_recognised
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My top-up was reverted, why did this happen? | 61top_up_reverted
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The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate. | 76wrong_exchange_rate_for_cash_withdrawal
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In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users? | 64transfer_fee_charged
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My transaction was just declined when I was using my disposable virtual card. What can I do? | 72virtual_card_not_working
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Why isn't my transfer not going through? I keep getting an error message. | 8beneficiary_not_allowed
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Topping up my card is not working because I believe the top up is pending | 48pending_top_up
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I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate! | 76wrong_exchange_rate_for_cash_withdrawal
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This company sucks! Can you terminate my account? | 55terminate_account
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My top up is not working in Apple Pay. | 3apple_pay_or_google_pay
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My card stopped working | 15card_not_working
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How young can I be to open my own account? | 2age_limit
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my card was not in the mail again can you advise? | 13card_delivery_estimate
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When I try and to buy something using my card it keeps getting declined. | 28declined_transfer
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I am still awaiting the completion of the transaction. | 66transfer_not_received_by_recipient
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Can you tell me why my top up didn't work? | 59top_up_failed
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How much will I pay to exchange foreign currency? | 32exchange_charge
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How can I top up by card? | 62topping_up_by_card
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I don't understand where this debit came from and want it removed. | 29direct_debit_payment_not_recognised
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I ordered a card and I still haven't received it. It's been two weeks. What can I do? | 12card_arrival
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Is there a way to make my old card usable with the app? | 14card_linking
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I forgot my password | 45passcode_forgotten
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My card payment is still pending. | 46pending_card_payment
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Can I use your app if I am from the EU? | 25country_support
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Can I have a card after my first one? | 40getting_spare_card
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Do you know if my top-up has been cancelled? | 61top_up_reverted
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In my statement there is a payment that is I do not recognize | 17card_payment_not_recognised
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Why was my account deducted from a seller when I didn't approve of it? | 29direct_debit_payment_not_recognised
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My work sends me all over the world, can I get a discount for all the money I have to exchange? | 32exchange_charge
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The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner. I am really disappointed and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner. | 26declined_card_payment
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What stores will take my credit card as payment? | 11card_acceptance
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I transferred money but the recipient says it has not arrived. Why would this be? | 66transfer_not_received_by_recipient
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Why was my cash withdrawal declined? | 27declined_cash_withdrawal
| [
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What are the fees to get a physical card? | 44order_physical_card
| [
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I would like to transfer funds from one account to another. | 65transfer_into_account
| [
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What is the limit to top up? | 60top_up_limits
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Fix my contactless | 24contactless_not_working
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How many countries do you support? | 25country_support
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I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on? | 47pending_cash_withdrawal
| [
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Why can't I see my topup in my wallet anymore? | 62topping_up_by_card
| [
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What do I need to do to verify the source of my funds? | 70verify_source_of_funds
| [
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What are the charges for receiving money? | 56top_up_by_bank_transfer_charge
| [
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Can I make sure my card is delivered on a specific day? | 13card_delivery_estimate
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I want to choose a different PIN. | 22change_pin
| [
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When would my card be charged an extra fee for a transaction? | 16card_payment_fee_charged
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Would like to use my card and need to activate it first. Can you help me do this? | 1activate_my_card
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Why is there an extra 1 pound charge on my card? | 35extra_charge_on_statement
| [
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I ordered a card a week ago, and it's still not here. What do I do? | 12card_arrival
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Can i make transactions before identity verification is complete? | 74why_verify_identity
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] |
What should I do if I lost my card? | 42lost_or_stolen_card
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How long does a transfer take to be confirmed? | 49pending_transfer
| [
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I need to reorder my virtual card! | 41getting_virtual_card
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I paid with card and I think there was a fee applied. | 16card_payment_fee_charged
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What all is needed to verify the top-up card? | 71verify_top_up
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what is the top up limit | 60top_up_limits
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I still have not received my new card, I ordered over a week ago. | 12card_arrival
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How do I get rid of my account ASAP? | 55terminate_account
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Is it possible to get a Visa here? | 73visa_or_mastercard
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What's the minimum age for opening an account? | 2age_limit
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Do you support all cards and currencies? | 54supported_cards_and_currencies
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What do I do if an ATM ate my card? | 19card_swallowed
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What do I do if I think someone managed to get my card information? | 23compromised_card
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Where can I order a virtual card? | 41getting_virtual_card
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I would like to link my card. How do I do it? | 14card_linking
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I have no idea why my card payment did not work. | 26declined_card_payment
| [
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help me obtain a virtual card | 41getting_virtual_card
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What are the limits for disposable virtual cards? | 30disposable_card_limits
| [
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Why was my card payment declined? | 26declined_card_payment
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I can't get my card to work. | 15card_not_working
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I want to order a card. Where do you deliver to? | 44order_physical_card
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Will it automatically top-up or do I need to do that manually if there isn't much cash left? | 5automatic_top_up
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Why is there a fee for an extra pound in my statement? | 35extra_charge_on_statement
| [
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What is the maximum I can transfer before I incur fees? | 64transfer_fee_charged
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Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN. | 27declined_cash_withdrawal
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My transfer keeps failing and I just want to transfer the money can you please make it work? | 36failed_transfer
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How do I go forth on transferring money into my account? | 65transfer_into_account
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When adding money, what are the currencies you take? | 54supported_cards_and_currencies
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Can you explain what this random $1 charge is? | 35extra_charge_on_statement
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What steps do I take to receive another passcode? | 45passcode_forgotten
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I need help because I drunken blocked my card? | 50pin_blocked
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Can a transaction be cancelled? | 9cancel_transfer
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I want to change my address. | 31edit_personal_details
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What is the extra €1 fee in my statement | 35extra_charge_on_statement
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I topped up my card but the money disappeared. | 62topping_up_by_card
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What currencies are used in your exchange? | 37fiat_currency_support
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I didn't get all the cash I requested for at the ATM | 75wrong_amount_of_cash_received
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My card still hasn't arrived after 2 weeks. Is it lost? | 12card_arrival
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transaction failed? | 66transfer_not_received_by_recipient
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Do I have to do the identity check? | 74why_verify_identity
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Is it possible to have both a Visa and a Mastercard from you? | 73visa_or_mastercard
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Someone else may be using my card. There are transactions I don't recognize. | 23compromised_card
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Why can't I use my American Express with Apple Pay to top up my account? | 3apple_pay_or_google_pay
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I am from the EU, can I sign up? | 25country_support
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I took out a foreign currency and the exchange rate is wrong. | 76wrong_exchange_rate_for_cash_withdrawal
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Where are my funds being sourced from? | 70verify_source_of_funds
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I would like to transfer money from my other bank account into this one. | 65transfer_into_account
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Are there any extra hidden fees for exchanging currencies? | 32exchange_charge
| [
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Is there a charge for a foreign currency exchange? | 32exchange_charge
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How long will it take to get my refund | 0Refund_not_showing_up
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If I transfer money from my bank to top-up my account will I be charged? | 56top_up_by_bank_transfer_charge
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