text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
My card suddenly quit working. | 15card_not_working
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Where is my refund? I have been checking my account all day. | 0Refund_not_showing_up
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I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on? | 26declined_card_payment
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please tell me why my top-up failed. | 59top_up_failed
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I didn't receive the right amount of cash back | 75wrong_amount_of_cash_received
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Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please. | 18card_payment_wrong_exchange_rate
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I have forgotten my passcode to access my app | 45passcode_forgotten
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Is there a fee for exchanging currencies? | 32exchange_charge
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can you tell me why my transfer failed? | 36failed_transfer
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where do I request a disposable virtual card? | 38get_disposable_virtual_card
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How many days does a transfer from the US take? | 67transfer_timing
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Can I space out how often money is transferred along my travels? | 5automatic_top_up
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Why do you need so much information to verify my identity? | 74why_verify_identity
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What kind of currency can I hold money in? | 37fiat_currency_support
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My ATM got stuck and I'm not sure what to do. | 19card_swallowed
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Why don't I have my transfer? | 6balance_not_updated_after_bank_transfer
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Where can I find instructions to change my PIN? | 22change_pin
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Where is the card PIN? | 39get_physical_card
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Please delete my account. I am not happy with the service from your company. | 55terminate_account
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Is using my card free? | 16card_payment_fee_charged
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What is the source of my funds. | 70verify_source_of_funds
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Why doesn't the app believe I am who I say I am? | 68unable_to_verify_identity
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Where do I obtain my virtual card? | 41getting_virtual_card
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what is the process for setting up a pin | 39get_physical_card
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What are the rules for transferring to a beneficiary? | 8beneficiary_not_allowed
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I got my new card where do I go to activate it? | 1activate_my_card
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Do you accept exchanges to EUR? | 37fiat_currency_support
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I was charged on my account that shouldn't be there. | 29direct_debit_payment_not_recognised
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If I lost my phone, can someone use my account? | 43lost_or_stolen_phone
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I think my top-up was cancelled. | 61top_up_reverted
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How can I find the nearest ATM? | 4atm_support
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My American express is experiencing a problem with apple play with top up, can you fix it? | 3apple_pay_or_google_pay
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Will filling stations accept my card? | 11card_acceptance
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How long can I expect a transfer to pend for? | 49pending_transfer
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How many disposable cards is the limit? | 30disposable_card_limits
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Can i have a second physical card for this account? | 40getting_spare_card
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My child needs a card, how can I add them to the account I currently have? | 40getting_spare_card
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Someone else used my card! | 23compromised_card
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Why was my transfer charged fees? | 64transfer_fee_charged
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Can the card be mailed and used in Europe? | 25country_support
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My top-up for Google Pay isn't working | 3apple_pay_or_google_pay
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How come I'm not allowed to transfer funds right now? I just keep getting an error message. | 8beneficiary_not_allowed
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The ATM didn't give me the the withdraw amount requested. | 75wrong_amount_of_cash_received
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Is my country supported | 25country_support
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Why was my Payment declined | 26declined_card_payment
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Is there a charge for physical cards | 44order_physical_card
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How do I go forth verifying my top-up card? | 71verify_top_up
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Will I be charged for a SEPA transfer? | 56top_up_by_bank_transfer_charge
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I need to update my current address | 31edit_personal_details
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What is the need to verify my identity? | 74why_verify_identity
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What kind of foreign exchange rate will I get when I exchange my money? | 33exchange_rate
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How is the top-up card verified? | 71verify_top_up
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Can I receive my salary in a currency other than what it is deposited in? | 51receiving_money
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Could it be that I deactivated my card, its not working? | 15card_not_working
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Why is there a transaction that shows multiple times? | 63transaction_charged_twice
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How do I add the card to my account? | 14card_linking
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Does it cost extra to exchange currencies? | 32exchange_charge
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Is the top up feature available on the Apple Watch? | 3apple_pay_or_google_pay
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Why was I charged a fee for a transfer? | 64transfer_fee_charged
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Why do I have to give you all of my identification details? | 74why_verify_identity
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Help me reset the passcode. | 45passcode_forgotten
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While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? | 20cash_withdrawal_charge
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Where can I see the refund in my account | 0Refund_not_showing_up
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Can I have one of the virtual cards? | 41getting_virtual_card
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There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. | 23compromised_card
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Why are there limits on auto top-up? | 5automatic_top_up
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When my card expires do you send a new card? | 10card_about_to_expire
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When will my top-up process? | 48pending_top_up
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What is the age to open an account? | 2age_limit
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How can I unlock my pin from too many tries? | 50pin_blocked
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If I started the Bank transfer from Europe, how long will the process take to complete? | 67transfer_timing
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I can't find my password | 45passcode_forgotten
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Why didn't the ATM give me my money? | 27declined_cash_withdrawal
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Are US credit cards accepted? | 54supported_cards_and_currencies
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How do I order a new card before It expires? | 10card_about_to_expire
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The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ? | 36failed_transfer
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Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant? | 48pending_top_up
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There is an unauthorized fee. | 16card_payment_fee_charged
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Was my top up reversed? | 61top_up_reverted
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How do I re-add a card to the app? | 14card_linking
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Are SWIFT transfers accepted? | 56top_up_by_bank_transfer_charge
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Can I exchange between GBP and USD on the app? | 34exchange_via_app
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My refund doesn't seem to be showing on my statement. | 0Refund_not_showing_up
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What do I do if the bank machine won't accept my PIN attempts anymore? | 50pin_blocked
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Why is a payment showing up on my card as pending? | 46pending_card_payment
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Do you support any currency? | 37fiat_currency_support
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I'm not sure why I was charged an extra fee for transferring funds. | 64transfer_fee_charged
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Do I really need to verify my identity? | 74why_verify_identity
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How do i cancel my transaction? | 9cancel_transfer
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What businesses accept this card? | 11card_acceptance
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So what items actually come with extra fees | 16card_payment_fee_charged
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The conversion rate on the ATM that I used with foreign currency was wrong. | 76wrong_exchange_rate_for_cash_withdrawal
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My card has been swallowed by an ATM | 19card_swallowed
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Will I be able to use my card anywhere? | 11card_acceptance
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OMG! I'm trying to load my card and it wont top up! I desperately need the money either on my card or in my bank, where is it? | 48pending_top_up
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My PIN is blocked, what do I do? | 50pin_blocked
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I bought something, but the exchange rate looks wrong. | 18card_payment_wrong_exchange_rate
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Does it cost anything for exchanges? | 32exchange_charge
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I can not seem to make a successful transfer, can you tell me what I'm doing wrong? | 36failed_transfer
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What is the youngest age in order to have an account? | 2age_limit
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