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4/22/2017 | Park Plaza County Hall London | The double room was very small with two twin beds and very little room Given the price this was not worth it The breakfast was nice but cost additional 20 pounds per person Also requested a 1 hour late check out and was charged an additional 10 pounds per room Seemed unnecessary |
4/22/2017 | Park Plaza County Hall London | Staff was very accommodating in particular a concierge named Gerry He was pleasant kind and generous even loaned his phone adapter to my son We had two rooms upgraded one to a suite which gave us more room and was a big upgrade to a Superior room Location was great for the London Eye and numerous restaurants in the area |
4/22/2017 | Park Plaza County Hall London | At peak times the queue line for breakfast could be long but either the family room would be open additional seating upstairs or the line would move fairly quickly |
4/22/2017 | Park Plaza County Hall London | The hotel is in a great location with close proximity to Waterloo station It was very easy to get to the hotel from Heathrow Airport via the Heathrow Express and Bakerloo line from Paddington station The staff was very friendly and helpful For a hotel room in Europe the double suite was a good size for a family of four We also had a great view of the London Eye from the 5th floor The children loved their coloring packets and were excited to use their Park Plaza Euros at the bar I would highly recommend this hotel |
4/22/2017 | Park Plaza County Hall London | I wouldn t recommend this location for travelers with cars as parking is difficult and the London Congestion Charge is prohibitive The breakfast lines were a little long but the staff managed very well and kept everyone happy and the breakfast was good |
4/22/2017 | Park Plaza County Hall London | Extremely friendly and helpful staff Good location for tourists who can walk to many attractions A happy and vibey place to stay |
4/22/2017 | Park Plaza County Hall London | Room cleaning could be improved |
4/22/2017 | Park Plaza County Hall London | Cables of open lifts causes steady noise clack clack that disturbs at night in some room After a roomchange it was okay |
4/21/2017 | Park Plaza County Hall London | Upon arrival our superior twin room was very disappointing No external view as requested even though I know not guaranteed Our room which overlooked internal diners was very dark and hot during the night so no other choice except to sleep with the air con on which is not ideal Had it stated upon booking that there was limited rooms with an external view I would not have booked this hotel as for the price you can stay elsewhere that has an external view A nice few days spent in London however would not stay at this hotel again |
4/21/2017 | Park Plaza County Hall London | Good location to Waterloo station |
4/21/2017 | Park Plaza County Hall London | Very tricky getting a reasonable gluten free breakfast despite putting it in the details and phoning ahead Took 3 attempts to get something and several incorrect rounds of information being given despite a 3 year old being coeliac and waiting patiently for his gluten free food Balcony was lovely but it appeared to be the only one missing outside seating which is a missed opportunity given the view Room was a little tired and worn decor wise but a fab size |
4/21/2017 | Park Plaza County Hall London | Overall I d highly recommend this hotel especially for those coming into Waterloo with a young family Fab upgrade to a penthouse fantastic views and very kind and helpful front desk staff Children made very welcome |
4/21/2017 | Park Plaza County Hall London | Upgraded to a studio for 20 per night Great view over the city Excellent location for Westminster the West End and Waterloo station 30 minutes for a great walk along the Embankment into the City of London |
4/20/2017 | Park Plaza County Hall London | Could hear people walking about the floor |
4/20/2017 | Park Plaza County Hall London | Comfty rooms and big as we was on penthouse floor we had stunning view of London eye and big ben would come bk |
4/20/2017 | Park Plaza County Hall London | Room I booked was small and dark with no outside window In my opinion it was misrepresented on booking com We would not have been happy there for 5 days |
4/20/2017 | Park Plaza County Hall London | Upgraded room fabulous view excellent service great location |
4/20/2017 | Park Plaza County Hall London | Have stayed previously and room was excellent This time it was far too hot even after the maintenance had attended Had to keep curtains closed as air con couldn t keep the room at normal temp |
4/20/2017 | Park Plaza County Hall London | Friendly staff nice restaurant |
4/20/2017 | Park Plaza County Hall London | Breakfast although nice and plenty of choice was far too expensive cheaper and better choice at local restaurants and bars |
4/20/2017 | Park Plaza County Hall London | View from the site was excellent location to attractions was first class |
4/20/2017 | Park Plaza County Hall London | It took some time for the cleaning service to do the daily cleaning |
4/20/2017 | Park Plaza County Hall London | Good location near the key attractions for the family London Eye Shrek Adventure etc The Italian Restaurant was very good excellent Margarita Pizza and Cheese Cake |
4/19/2017 | Park Plaza County Hall London | Air conditioning noisy no ventilation room to hot Room service meal only warm Breakfast disappointing queuing for table then table reset as collecting self service meal Selfservice meal warm mushrooms and tomatoes cold |
4/19/2017 | Park Plaza County Hall London | room was ok and ready early |
4/18/2017 | Park Plaza County Hall London | Had to alert maintenance twice on issues which housekeepers should have picked up on and rectified before my arrival Faulty lamp in bedroom and faulty shower head This was POOR Both issues were resolved swiftly and efficiently upon request however Had to alert reception that I was being charged for breakfast on both nights of my stay as my rate quoted was inclusive of breakfast This was POOR |
4/18/2017 | Park Plaza County Hall London | The service reception concierge room service maintenance housekeeping overall was good efficient and friendly Used room service three times The service and food was of a consistently good standard |
4/18/2017 | Park Plaza County Hall London | I purchased the breakfast package but there was limited seating and a long line for breakfast We ate there twice and it was fine but I was disappointed not to be able to take advantage of something I had paid for |
4/18/2017 | Park Plaza County Hall London | Loved the proximity to transportation and activities |
4/18/2017 | Park Plaza County Hall London | Strange definition of city view we could only see the rails of waterloo station Poor breakfast service queuing for 45 minutes before gettting a table in a conference room Being obliged to watch children movie on a big screen while having breakfast Poor quality of food especially bread We had to call the reception every day to have a complete towel set |
4/17/2017 | Park Plaza County Hall London | Please clean the windows Since there where so many kids staying at the hotel there should be an entertainment room for them The breakfast room is too small and is a pity that there isn t i a coffee machine |
4/17/2017 | Park Plaza County Hall London | The location The feeling of welcome the staff gave us They were very helpful The family room was very roomy and comfortably Its was very good for us to have a laundry room |
4/17/2017 | Park Plaza County Hall London | Standing in line each morning for breakfast was poor not enough tables to support hotel Seemed to stand forever waiting on lifts to and from room level Prices in bar where over the top and had the cheek to charge me 12 5 service charge serving me a beer over the bar |
4/17/2017 | Park Plaza County Hall London | Location and price for family room was main attraction |
4/15/2017 | Park Plaza County Hall London | Warmer welcome would ve been better Appreciate 3 tired dirty but polite workmen walk in to reception may offend But think my money is as good as anyone elses Breakfast was poor especially grey bacon left in bains marie or combi too long Plaza opposite Westminster Bridge much better |
4/15/2017 | Park Plaza County Hall London | Nice clean hotel Comfortable bed |
4/14/2017 | Park Plaza County Hall London | The breakfast buffet area was too small We were disappointed about no pool |
4/14/2017 | Park Plaza County Hall London | The beds were very comfortable The rooms were lovely The staff were pleasant |
4/14/2017 | Park Plaza County Hall London | The elevators are so slow and everyone is upset about it Every morning there is a long waiting line for breakfast very frustrating to wait about 20 min for a table |
4/14/2017 | Park Plaza County Hall London | The room was nice |
4/14/2017 | Park Plaza County Hall London | Overall the stay at Park Plaza County Hall met my expectations The only inconvenience was the lifts It felt like you were waiting quite a while for lifts to call at your floor |
4/14/2017 | Park Plaza County Hall London | The room was small but clean and comfortable The staff were friendly and helpful The breakfast was very good with traditional english breakfast food The hotel was conveniently located near Waterloo train station Westminster via a short walk over Westminster Bridge as well as the London Eye and numerous restaurants coffee shops and pubs The gym facilities were very nice with the added bonus of a sauna and steam room The concierge and bell man services were very helpful and professional |
4/14/2017 | Park Plaza County Hall London | Parents room quite small no view they were looking into middle of hotel bathrooms could be improved very big step to get over into bath and no lock on bathroom doors |
4/14/2017 | Park Plaza County Hall London | Really nice helpful staff perfect location Family room good for up to family of 4 |
4/14/2017 | Park Plaza County Hall London | Room was probably a bit smaller than expected and the staff were generally very good breakfast area was a bit crowded and the breakfast tables and seats were very close together breakfast service was a bit hap hazard particularly when queueing for eggs |
4/14/2017 | Park Plaza County Hall London | Location of hotel is fantastic particularly small kids who don t want to spend too much time walking we had a great weekend break |
4/13/2017 | Park Plaza County Hall London | one of the hotel stuff ruined our bag by mistake they didnt offer any compensation |
4/13/2017 | Park Plaza County Hall London | very good resturant close to london eye and big ben very comfort with smart tv |
4/13/2017 | Park Plaza County Hall London | Receptionist from Italy sorry i forgot her name she s very nice to us saying welcome to London and to the property she also upgraded our room with a fantastic view of the Big Ben and Londoneye during our 4 nights stay |
4/12/2017 | Park Plaza County Hall London | Restaurant is very unexciting and feels a bit like a cafeteria Bar area unexciting too Felt this was a shame as did not encourage use of either |
4/12/2017 | Park Plaza County Hall London | Room gave you privacy whilst accommodating a family and the location with the easy access to Waterloo and the river The view from the room was great |
4/12/2017 | Park Plaza County Hall London | City view through Waterloo railway not nice at all limited number of adapters available at reception early breakfast recommended or longer waiting time |
4/12/2017 | Park Plaza County Hall London | Comfy room and bed very helpful staff good breakfast near to Waterloo tube bus trains near to Westminster Bridge and London Eye |
4/12/2017 | Park Plaza County Hall London | Stay was wonderful Staffs were friendly Enjoyed the yummy breakfast especially the scrambled eggs Loved the room and we got upgraded to a bigger room Would definitely come back |
4/12/2017 | Park Plaza County Hall London | Breakfast was average with some of the food a bit bland Lifts were terrible and expected better but overall a good stay |
4/12/2017 | Park Plaza County Hall London | Location and views from the rooms we had were good |
4/11/2017 | Park Plaza County Hall London | The breakfast option seemed good but we didn t book it as it was too expensive per person Perhaps more pricing options would have encouraged us to take breakfast in the hotel |
4/11/2017 | Park Plaza County Hall London | When we checked in we were given a complimentary upgrade to our room and it was amazing The staff were friendly welcoming and helpful nothing was too much trouble for them |
4/11/2017 | Park Plaza County Hall London | the breakfast is so basic for its price The food assortment is very limited for the price of 20 pounds I can go and have much better breakfast in the cafe I also recommend to come earlier for the breakfast because the restaurant is not big and possibly you will have to wait for the table |
4/11/2017 | Park Plaza County Hall London | good location and big room number you also have the little kitchen in the room |
4/11/2017 | Park Plaza County Hall London | there was no welcome water bottled at the room and there was no black tea in the mini bar the TV is located in one side and it hard to watch TV from the other bed side |
4/11/2017 | Park Plaza County Hall London | Location of the hotel is very good and the kids gift is a nice idea specially the park plaza money |
4/11/2017 | Park Plaza County Hall London | Room 1024 and the filthy windows which were so dirty you couldn t see out of them Staff were happy to show us alternatives but perhaps it would be better to employ a window cleaner |
4/11/2017 | Park Plaza County Hall London | Impossible not to like this hotel Great staff super breakfast which is free for kids and even cheaper if you pre book at check in We also used room service who provided a delicious supper at sensible prices The staff even prepared a lovely little chocolate cake for our daughter s birthday with a signed card a great little detail We were initially booked into room 1024 which faces onto the Westminster Plaza dark and dank plus the windows were so dirty you couldn t see out of them To be fair the staff were very flexible and offered us a tour of alternative rooms We decided on a junior suite room 1027 which looked out on Big Ben County Hall and the Eye It did cost 20 more but if you re doing this trip just once go for it Worth noting that the traffic here isn t too busy at night and a taxi back is not too expensive |
4/10/2017 | Park Plaza County Hall London | We were able to hear our neighbours which was a bit offputting Also we could hear the restaurant noise as it was directly below us We didn t take advantage of the breakfast which we were glad of as the queue for breakfast was very long at 8 30 am |
4/10/2017 | Park Plaza County Hall London | The hotel was in an excellent location 5 mins walk to London Eye and Westminster Bridge The staff were very helpful we even received an upgraded room as our allotted room was not ready Everything was just as I expected from a large chain hotel The room was clean and well stocked and the shower in the bathroom was amazing |
4/9/2017 | Park Plaza County Hall London | Wardrobe inside light was not going off when closing the doors so was lit all night Poor views from our room though just used it for overnight mostly WIFI poor speed |
4/9/2017 | Park Plaza County Hall London | Housekeeping excellent Two TVs good thinking |
4/9/2017 | Park Plaza County Hall London | Rooms were sometimes not made during the day Restaurant was not big enough to cope with breakfast |
4/9/2017 | Park Plaza County Hall London | Location makes this a clear choice Was easy to get to and close to the attractions and inner city |
4/8/2017 | Park Plaza County Hall London | This room was not worth 200 night I believe that the Premier Inn adjacent to this hotel would have offered a more comfortable room with better bathroom facilities The amount of space around the bed offered little chance of decent movement around the room The wardrobe was inadequate in size to offer enough clothing storage space for 2 room guests The bathroom sliding glass door could only be fully closed using great force is liable to break should a strong young man use such force In this case it could result in that person sustaining injury I would suggest that you use this tiny room as a storeroom |
4/8/2017 | Park Plaza County Hall London | Room cleaning was great when they did it But there were a couple days we came back from being gone all day and they hadn t gotten to our room yet Not a big deal but worth mentioning |
4/8/2017 | Park Plaza County Hall London | Breakfast was definitely one of the best parts of this hotel To be able to get up in the morning with two kids and have a full breakfast made was invaluable My kids could not get enough of Agatha one of the breakfast hosts she was fantastic Which made the mornings a breeze |
4/7/2017 | Park Plaza County Hall London | location is the best of all 3min walk to westminster bridge Super helpful staff proper modern star hotel better value than the Park Plaza Hotel opposite to it |
4/7/2017 | Park Plaza County Hall London | Breakfast could have been better coffee was very poor on the 3 mornings |
4/7/2017 | Park Plaza County Hall London | Location room was lovely and staff were very nice Hotel was clean and restaurant had reasonably priced menu Security was good too as they asked for room card at night Overall it is s lovely hotel and would recommend to friends and family visiting London |
4/6/2017 | Park Plaza County Hall London | Some of the bathroom towels were frayed and worn looking |
4/6/2017 | Park Plaza County Hall London | We had a complimentary upgrade to a penthouse room which was lovely Having said that I always find the rooms very clean and quiet |
4/6/2017 | Park Plaza County Hall London | The cost was a bit too expensive but considering the location I ll make an exception The noise of people opening and closing doors was immense Also the sound of water running through the pipes from upstairs was very loud It was evident everytime someone flushed the toilet The sound proofing needs a bit of work to say the least Lack of USB chargers in a modern hotel is questionable |
4/6/2017 | Park Plaza County Hall London | The location was perfect The hotel was clean and modern looking The staff was friendly |
4/5/2017 | Park Plaza County Hall London | The fact that you couldnt open the windows unless you was on pent house level was misleading I did not like this at all THe temperature in the room was constantly boiling even if heater was off I asked to move room and turned out I couldnt as none of them have windows Not good |
4/5/2017 | Park Plaza County Hall London | The little kitchen in the room |
4/5/2017 | Park Plaza County Hall London | Reception for my mobile phone |
4/5/2017 | Park Plaza County Hall London | The room was exceedingly comfortable very very clean much better than some London 5 star rooms very impressed one tiny problem was I had zero connection to my phone breakfast was excellent price very good I will definitely stay again as the hotel is perfectly situated for the heart of London |
4/5/2017 | Park Plaza County Hall London | A picture is worth a thousand words Added photos are not taken from a construction site this is central London and what you see through your window if you can after paying about 200euros per night in a 4 star hotel not like the amazing photos on the website right Needless to say the view is accompanied by construction noises starting at 7 30 am in the working days Sure they do have double glazed glasses but I am a very light sleeper and requested an upper storey room for this reason in my reservation Seems no one reads or cares what is written there In the room there was no coffee machine as declared on the booking com website the hot water pressure was so low that a quick shower took ages Housekeepers knocked our door two times by mistake as they thought we need additional sheets or a sofa bed After all yes the room was clean excluding the muddy windows and spacious but the rest was enough to ruin our anniversary We will never step in Park Plaza again even if it is the only hotel in town and I will make sure that this outstanding quality will be seen and known by as many as other people so that same cannot happen to them |
4/5/2017 | Park Plaza County Hall London | The best thing was the location of the hotel |
4/5/2017 | Park Plaza County Hall London | We had an internal view quite disconcerting Would have requested to change it had we stayed longer |
4/5/2017 | Park Plaza County Hall London | Fantastic central location Came into Waterloo and walked from the hotel everywhere We arrived early but were still able to check in which was a bonus and facilitated changing shoes and using the bathroom Good breakfast |
4/3/2017 | Park Plaza County Hall London | It was very very pricey to stay here The breakfast on day 2 had a long line and it did not seem that they had an organized plan to seat people for breakfast |
4/3/2017 | Park Plaza County Hall London | The location is great and the property is modern clean and comfortable The Italian restaurant was fantastic and the wait staff was very attentive The breakfasts were plentiful and delicious The bar at night stayed open late and we had a great time |
4/2/2017 | Park Plaza County Hall London | I wish the staff could speak better English I found it very difficult at times to be understood and for them to understand me and the food and everything was nice but the service could have been faster I m not sure why waiting staff didn t think to come back after they ve dropped your meal to see if you would like something else or tea coffee dessert etc A small thing but annoying |
4/2/2017 | Park Plaza County Hall London | It is really well located and a very nice hotel The facilities are good and bed comfortable and the room pretty quiet for London The restaurant and food were excellent and pretty good value As a lone traveller I felt very safe and comfortable there |
4/1/2017 | Park Plaza County Hall London | Because we stayed six days and ate the breakfast on site every day because we paid for the included breakfast it would have been nice if they had changed up the menu from one day to the next It would have been really great if they had offered French Toast pancakes or waffles sigh But that said we had no problem with being seated right away as some reviewers have And the food was fresh and hot with plenty available |
4/1/2017 | Park Plaza County Hall London | We stayed in an executive suite and it was very nice Water pressure was great in the shower a big plus in my book and the sofa bed was very comfortable Also the property was very clean and every staff member we had contact with was friendly and helpful Great stay overall I would definitely recommend the hotel to anyone who wants to be close to the Westminster area and or plans to do much day tripping as Waterloo Station will connect you with just about anywhere you want to go |
3/31/2017 | Park Plaza County Hall London | The room size was smalle the temperature in room very hot there is no buses or tubes stations neer from hotel The waterloo station 10min walking from the hotel The hotel doesn t provide room dining 24 hours and just one restaurant in the hotel which is italian restaurant |
3/31/2017 | Park Plaza County Hall London | The room was clean The staff were very friendly The laundry service was good but expensive |
3/29/2017 | Park Plaza County Hall London | The rooms was not big enough for 2 or 3 persons We asked for 3 beds but did only get 1 bed and 1 crap sofa The WC dosen t have a proper door so there is no privacy |
3/28/2017 | Park Plaza County Hall London | Hard to find anything wrong My single room was tiny but this is normal for Central London |
3/28/2017 | Park Plaza County Hall London | Very high levels of service met at check in with a hot towel and a fruit drink and had my bags carried to my room Super friendly and polite staff Good value at 162 actually cheaper than the nearest Premier Inn that night |
3/28/2017 | Park Plaza County Hall London | HD TV was confusing and I am not convinced was working properly That is ITV1 continually showed a Sky trailer I could not get any ITV1 programs TV guide was also not working |