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3/28/2017 | Park Plaza County Hall London | Room layout was highly original and excellent Breakfast |
3/27/2017 | Park Plaza County Hall London | The shower didn t work and wasn t looked at until the 2nd evening of our 2 night stay after we spoke to reception the afternoon of our day of arrival the following morning and afternoon The room was incredibly hot despite also informing reception of this on the 3 occasions we complained about the shower We were told the room temperature was controlled by computer and that it would be adjusted This was never done I was also given a discount card and told I could use this for a 5 discount on the hotel bar and restaurants When I purchased a rum and ginger at the bar I was told this discount was for soft drinks only and charged the full 9 90 for my drink that s not a typo it was nearly 10 |
3/27/2017 | Park Plaza County Hall London | The location was good for access to attractions and central London all in walking distance |
3/27/2017 | Park Plaza County Hall London | Nothing |
3/27/2017 | Park Plaza County Hall London | Great service friendly staff and perfect location We were lucky enough to have the room upgraded and so it simply could t have been better |
3/25/2017 | Park Plaza County Hall London | 1 Frontdesk is soso I asked for an adampter wehn I checked in and was told I have to come tomorrow morning 9 00am When I came eary in the following moring they said it is first come first get and dont have any So I have to buy one in B1 Suggest the hotel to tell the client clearly what you can help and if you can t let us know as well 2 The price is higher compared with its service |
3/25/2017 | Park Plaza County Hall London | The location is excellent 5 10 minutes walk to Waterloo station and can walk to many famous places such as Big Ben London eye Hyde park Buckingham palace Britis Museum etc |
3/24/2017 | Park Plaza County Hall London | The underground Waterloo is very busy between 8 30 9 00 am we had to wait for six trains before we could ride along in a cart stuck like sardines in a can We arrived at the wrong chain reception showed us no smile at all didnt appoligized that we are at the wrong location She just did not care at all But this is the case in all London hotels I ve noticed Specially with the east European staff members Their accent showed through The sighing especially so rude Spending 200 a night should not give this service at all most annoying point was that we mentioned that we want a business invoice and mentioned it on booking com but they refuse to give us ons Only after consulting the manager we were granted what we wanted As a business traveler this is not convenient and very time consuming and annoying |
3/24/2017 | Park Plaza County Hall London | Location was great but hidden behind their big brother from the same chain The restaurant served excellent food for reasonable prices The reception gave us discount coupons and upon their recomm we ate their Room were soundproof so we could have all the piece to study for an exam Big Ben at walking distance Great view from the hotel |
3/24/2017 | Park Plaza County Hall London | Our superior twin room was small and dark overlooking a narrow internal courtyard which meant that we had to have the light on at all times of day Not very comfortable and not good value |
3/24/2017 | Park Plaza County Hall London | I requested a higher floor room but assigned a 1st floor room In the room the door s inside key was broken so could not lock The bed was terribly hard and I had a backache next day |
3/24/2017 | Park Plaza County Hall London | Location |
3/23/2017 | Park Plaza County Hall London | If you are looking for sightseeing this is the place to stay as everything is close to this hotel The couch became a double bed while we had a king size double bed as well When we walked in everyone was open and started complimenting me and my friends |
3/23/2017 | Park Plaza County Hall London | The airconditioner was warm and I found out just on the last night when I asked for a fan that the temps can be dropped by the staff It would have been nice to know that is advance pre authorization on your CC is needed in advance if u want to order room service Should be part of the initial CC pre authorization I shouldn t be paying each time I order something |
3/23/2017 | Park Plaza County Hall London | Nice touristic location close to Wesminister and Big Ben Walking distance to London eye and many attractions Waterloo station is a 5 min walk and is serviced by a good bus network There is also a Starbucks for coffee lovers 2 minutes away |
3/22/2017 | Park Plaza County Hall London | Not much to complain about perhaps the price but then again given the position |
3/22/2017 | Park Plaza County Hall London | Position is hard to beat slap bang in the middle of the city a 2min walk to the London Eye Really good place |
3/21/2017 | Park Plaza County Hall London | Both the food and the location were wonderful The staff was very helpful and quick to comply all of our requests We ll definitely be coming back again |
3/21/2017 | Park Plaza County Hall London | The burger was a bit scary Other in our group had the chicken burger which was ok I requested a late check out the night we checked in The receptionist said to call in the morning a charge of 10pnds an hour I called in the morning at 8AM to arrange the late check out only to be told it was now not ok they need the room After that there were 5 phone calls through out the morning up until 11 30 A little funny they were desperate for this room and we had to experience 5 hang ups through out the morning not relaxing knowing they want you out as soon as possible |
3/21/2017 | Park Plaza County Hall London | The room was great and had a view of the train station A beautiful night view We had a great tapas platter in the bar Doormen where excellent Checkin was fast and easy I requested a late check out the night we checked in The receptionist said to call in the morning a charge of 10pnds an hour I called in the morning at 8AM to arrange the late check out only to be told it was now not ok they need the room After that there were 5 phone calls through out the morning up until 11 30 A little funny they were desperate for this room and we had to experience 5 hang ups through out the morning not relaxing knowing they want you out as soon as possible |
3/21/2017 | Park Plaza County Hall London | Nothing couldn t find fault with anything Didn t like not having time to use the spa |
3/21/2017 | Park Plaza County Hall London | Front of house staff efficient and friendly Room clean spacious and light Microwave was great for heating a snack etc |
3/20/2017 | Park Plaza County Hall London | The room suited my children perfectly and made sure we had a relaxing night sleep Staff were so welcoming to us all especially my children My son was greeted with birthday gifts in our room which he was over the moon about Can t rate this hotel highly enough |
3/20/2017 | Park Plaza County Hall London | There is nothing I didn t like you would have to be a very miserable person to complain about park plaza county hall |
3/20/2017 | Park Plaza County Hall London | The hotel is lovely as well are the staff nothing was to much trouble and we were even upgraded to a studio which was great surprise can t wait to stay again when we re next in London |
3/20/2017 | Park Plaza County Hall London | Had to wait 3 hours for our room Ordered delivery and had to go downstairs in my pajamas to get it The shower water overflowed into the kitchenette area and then all the way into the bedroom Our entire room was soaked The room was freezing the entire time despite the heat being on the maximum level |
3/20/2017 | Park Plaza County Hall London | The sofa bed was hard The pillows were far to soft and useless as when you put your head on them they disappeared and gave no support bring your own Room far to stuffy and hot air con made it hotter if stayed longer would have complained about heat |
3/20/2017 | Park Plaza County Hall London | Room layout and size was really good Location was perfect |
3/20/2017 | Park Plaza County Hall London | Children s sofa bed was very uncomfortable Frosted glass bathroom door didn t afford much privacy |
3/20/2017 | Park Plaza County Hall London | Loved the small kitchenette with fridge and microwave Ideal for families |
3/20/2017 | Park Plaza County Hall London | No milk in room for drinks Shower unable to regulate temperature Although I asked for twin as I stayed with my son the 2 beds were positioned too close like a double bed Much too tired to complain that evening as we were late checking in and just wanted to sleep |
3/20/2017 | Park Plaza County Hall London | Breakfast not included |
3/20/2017 | Park Plaza County Hall London | I booked reservation fee days before arriving date After I checked in I found the price was dropped a lot However booking still charged me the original price I booked I hope booking is able to alert customer Wht the recent price is |
3/20/2017 | Park Plaza County Hall London | The location is perfect |
3/19/2017 | Park Plaza County Hall London | I had to wait for my room to be ready even though I d arrived late afternoon and also I had to wait for a table at breakfast |
3/19/2017 | Park Plaza County Hall London | Perfectly adequate facilities for one night and the concierge guys were great |
3/19/2017 | Park Plaza County Hall London | N A |
3/19/2017 | Park Plaza County Hall London | We were upgraded our room was excellent and although overlooked Waterloo station was very quiet and we had a view of the Shard very pleased indeed |
3/19/2017 | Park Plaza County Hall London | Didn t like coming home because had a great time |
3/19/2017 | Park Plaza County Hall London | Liked hotel staff location room cleanliness view and the general simplicity and helpful support you need when travelling as a family |
3/19/2017 | Park Plaza County Hall London | Valet parking should be cheaper hourly rates which then would create more business UK needs to adopt free valet parking and get away from the system what is deemed as luxurious and get with the times |
3/19/2017 | Park Plaza County Hall London | Concierge absolutely helpful excellent customer service |
3/18/2017 | Park Plaza County Hall London | A solid door on the in room bathroom instead of a sliding frosted glass door Had to pay for wifi |
3/18/2017 | Park Plaza County Hall London | Hotel was close to the London Eye Westminster Bridge Parliament Building Big Ben Clock tower |
3/17/2017 | Park Plaza County Hall London | When I booked I requested a room on a high floor with good view We got a room overlooking a building site The hotel said you had not forwarded this request I was very disappointed as I had booked last year Felt let down |
3/17/2017 | Park Plaza County Hall London | The bed was comfy and facilities good |
3/17/2017 | Park Plaza County Hall London | Nothing |
3/17/2017 | Park Plaza County Hall London | Customer service was outstanding It was my friend s birthday and we got a free upgrade to a room with a view of the London eye and a complimentary bottle of wine |
3/16/2017 | Park Plaza County Hall London | Pillows far too soft didn t sleep too well a nasty smell of stagnant water in the bathroom |
3/16/2017 | Park Plaza County Hall London | The location was perfect The bar area was nice but it took 15 minutes for someone to take our drinks order |
3/16/2017 | Park Plaza County Hall London | Nothing Overall an amazing hotel |
3/16/2017 | Park Plaza County Hall London | A beautifully presented hotel set in an amazing location two minute walk from the best attractions in London Staff were very friendly and the rooms were spacious and the beds were very comfy |
3/14/2017 | Park Plaza County Hall London | Room was a bit small for 2 adults and 2 children not much room to move around in My husband requested a special children s pack for my daughters birthday which included ice cream and it arrived much later and all melted left in our room Also when they removed it and we requested another one it took almost an hour I had also informed the hotel it was my daughters birthday but nothing special was done about this If it wasn t for my husband paying extra for the kids package we could have been at any hotel |
3/14/2017 | Park Plaza County Hall London | Breakfast was good my daughter also really enjoyed it Room was clean |
3/14/2017 | Park Plaza County Hall London | No complaints |
3/14/2017 | Park Plaza County Hall London | Breakfast was excellent with very good service Rooms were excellent vary spacious and great we had interconnecting doors as we requested for which your excellent staff opened up and also made the sofabeds up in both our bedrooms |
3/13/2017 | Park Plaza County Hall London | Rooms facing the lift suffer severely from the noise of the safety locking mechanism I relocated Wifi throughput erratic TV cables and remote had been removed by an earlier guest helpful and well meaning but not very efficient staff took 2 days to fix this Spa sauna steam room tiny have to ask for facilities to be switched on For 240 per night I would have expected the breakfast to involve something like an omelette without surcharge Little things like lights hinges taps would benefit from some adjustments |
3/13/2017 | Park Plaza County Hall London | Good location Spectacular views Bus literally in front of the hotel backs onto Waterloo station Superior rooms are very spacious Good hardware like huge TV Flexible and helpful staff Beautiful materials |
3/13/2017 | Park Plaza County Hall London | Rooms too hot at night ambient temperature too high and felt putting air conditioning on in March a waste of money and not very environmentally friendly |
3/13/2017 | Park Plaza County Hall London | Being upgraded to a suite very helpful as we had two small children much appreciated |
3/13/2017 | Park Plaza County Hall London | Hotel is in an ideal location for visiting all London s sights in vicinity of the South Bank and London Eye All staff were very pleasant and helpful The room was excellent and very comfortable Would happily recommend the hotel to friends and family |
3/13/2017 | Park Plaza County Hall London | The walk in shower was not well designed Water went everywhere every time you had a shower However it wasn t a major problem |
3/13/2017 | Park Plaza County Hall London | Excellent location for the West end and for visiting the imperial war museum |
3/13/2017 | Park Plaza County Hall London | Central located hotel close to amenities public transport and various forms of entertainment The staff were professional and friendly |
3/13/2017 | Park Plaza County Hall London | The hotel is located close to many amenities The room was clean and comfortable The staff was very amenable and agreeable to us checking in a bit earlier and checking out a bit later which enhanced our stay |
3/13/2017 | Park Plaza County Hall London | scary open elevator |
3/13/2017 | Park Plaza County Hall London | The room was very clean as was the bathroom The bathroom has a separate shower with 2 shower heads and a bathtub Big welcome on the flatscreen The room has a big glass wall and being on the 13th floor the view was nice At breakfast coffee tee gets served at the table and staff was attentive enough to fill my waterflask with cold water The free internet connection was good above average video call and streaming tv was good no lag |
3/13/2017 | Park Plaza County Hall London | I would not normally Mark somewhere 10 out of 10 but as soon as we got there the staff were friendly and helpful the room was excellent There was a nice seating area outside where the wife could have a smoke while we had a drink When we went out in the evening there was a good selection of bars and restaurants within a short walking distance In the morning there was a good selection for breakfast we both had a full English breakfast which was cooked to perfection |
3/13/2017 | Park Plaza County Hall London | The bathroom had a frosted glass door with no lock which may be off putting for some people |
3/13/2017 | Park Plaza County Hall London | We were given an upgrade to a family room so had a sofa bed and kitchenette as well as our double room The kitchenette was well stocked with crockery and cutlery a microwave and Nespresso machine as well as a kettle and small mini bar fridge The room was on the 11th floor and was very quiet with amazing views across the city We thought breakfast was expensive so didn t breakfast in the hotel |
3/13/2017 | Park Plaza County Hall London | NOTHING amazing service staff rooms and facilities |
3/13/2017 | Park Plaza County Hall London | The bed was incredibly comfortable we stayed in a superior double room and when i woke up i forgot my partner was in the bed next to me as it was so big amazing |
3/12/2017 | Park Plaza County Hall London | I thought breakfast was a little too expensive my only dislike |
3/12/2017 | Park Plaza County Hall London | warm welcome as soon as you enter Staff are friendly and helpful was offered an upgrade before we traveled via email but was ok with what we had chosen the room had a view of the shard and the view was beautiful at night time We didn t have breakfast at the hotel we took breakfast with us there is a microwave and a fridge brilliant location for Big Ben and the London eye and is a five minute walk from Waterloo train station Cant wait to return |
3/12/2017 | Park Plaza County Hall London | Bed was not ok Bad comfort bad sleep tired during stay Airco was not good way to hot in the room Staff member treatened my girlfriend as a prisoner because she did not had the room card with her |
3/12/2017 | Park Plaza County Hall London | Location is top that s it |
3/10/2017 | Park Plaza County Hall London | The bed was very low which if you are over 6 foot tall was disconcerting |
3/10/2017 | Park Plaza County Hall London | The atmosphere was relaxed and friendly but still professional and well run refreshing for a city centre hotel |
3/8/2017 | Park Plaza County Hall London | I still feel the cost for the hotel was expensive and we will not use it again |
3/8/2017 | Park Plaza County Hall London | the location for my business purposes was fine the hotel is ok for London pricing |
3/7/2017 | Park Plaza County Hall London | Nothing |
3/7/2017 | Park Plaza County Hall London | We got a very nice room The receptionist Giulia was very helpful and friendly The housekeeping was very good and friendly I very much appreciate the coffee and tea kitchen in the room |
3/7/2017 | Park Plaza County Hall London | Every Morning Especially our last morning the house keeping would call very early to clan the rooms and wake us up on our last day they knocked at 8 45 am |
3/6/2017 | Park Plaza County Hall London | Wonderful welcome from Michaela who was excellent very friendly and helpful also upgraded us Breakfast was also excellent with great selection and service Highly recommend to all |
3/6/2017 | Park Plaza County Hall London | 1 Bath room is not cleaned After room cleaning a lot of hair can be still found in the sink 2 Every Evening after whole day visit find the room card doesn t work Each time i have to go down to the reception for validation even i have paid all my stay 3 We live in the family room but they only give bathgel and shampoo for max 2 persons Every Evening i have to call for extra for rest of the family |
3/6/2017 | Park Plaza County Hall London | Location is great |
3/6/2017 | Park Plaza County Hall London | the breakfast was lovely with plenty of option just the scrambled egg was nasty very rubbery and bland |
3/6/2017 | Park Plaza County Hall London | The upgrade and welcoming members of staff who greated and treated us to an upgrade on arrival as it was a special occasion for us really did make our stay at the park plaza enjoyable and a happy memory Thankyou |
3/6/2017 | Park Plaza County Hall London | Wasn t happy with the main shower head not working properly coming out at different angles and water ended up on the ceiling and the floor making it very dangerous to walk on |
3/6/2017 | Park Plaza County Hall London | The sofa bed was not that clean so I phoned the reception asking for cleaning the bed and the cleaning staff came but they were not nice I waited for the lift for around 15 mins 3 lifts are not enough |
3/6/2017 | Park Plaza County Hall London | Nice reception staff wide room excelent location good restaurant closed to private car park |
3/5/2017 | Park Plaza County Hall London | Shower Bath water was cold called reception several times and nothing was sorted Came in on Saturday night and the staff on reception was so close with each other flirting and touching each other made me feel so uncomfortable The room wasn t cleaned even though we left the sign on the door I feel disappointed with the stay when paying so much money I would like to be able to be in contact with manager As I would like a refund |
3/5/2017 | Park Plaza County Hall London | The view from the room was brilliant |
3/5/2017 | Park Plaza County Hall London | breakfast was not included and really should had been for the price i paid |
3/5/2017 | Park Plaza County Hall London | nice comfortable room and very great location lovely food in the restaurant italia very good standard |
3/5/2017 | Park Plaza County Hall London | When we arrived our city view consisted of the train station next to the hotel Asked for a room with a proper city view and the only available room was the penthouse at cost Decided to upgrade and it was worth every penny |
3/5/2017 | Park Plaza County Hall London | The Penthouse fantastic views |
3/5/2017 | Park Plaza County Hall London | Carpet was a little shabby and bathroom had seen better days but these are not cheap or easy fixes The room was internal and the only window faced onto the Restaurant so there was no natural light Not a problem for me pitch black makes me sleep like the dead but my sister wasn t keen But for only 2 nights it was perfectly liveable |
3/5/2017 | Park Plaza County Hall London | Staff were excellent mentioned on booking that we were there to celebrate my mother s 60th birthday and the staff upgraded her room put a bottle of wine and a card and wrote a birthday message on the window My mother was delighted and this is the kind of thing that customer service is all about going the extra All of the staff we came across were helpful friendly and knowledgeable Special thanks to Elizabetta on Reception and Marta in the Bar they re the only names I remember and I hope I got them right Room was a very good size plenty of facilities provided including a microwave and crockery |
3/4/2017 | Park Plaza County Hall London | Just need reception staff to work on their grasp of understanding the customer It took a few attempts to make myself clear |