review_date
stringlengths 8
10
| hotel_name
stringclasses 20
values | review
stringlengths 1
1.97k
|
|---|---|---|
7/5/2017 | Park Plaza County Hall London | I have been several times in London This is my best hotel stay Close to everything |
7/4/2017 | Park Plaza County Hall London | They need to provide slippers The fridge needs to be bigger To give you an idea of its size it could only fit two 1 5 liter soda bottles |
7/4/2017 | Park Plaza County Hall London | The location can t be beaten The separation between the two beds allows parents to hang out in one side of the room while the kids sleep in peace on the other side |
7/3/2017 | Park Plaza County Hall London | Could have been more child friendly There were kids in the group that were 4 and six No facilities for children to play or be entertained |
7/3/2017 | Park Plaza County Hall London | Staff at breakfast were very good Concierge staff security staff were excellent very helpful Good breakfast for the money |
7/3/2017 | Park Plaza County Hall London | Small and very dark room |
7/3/2017 | Park Plaza County Hall London | Room was comfortable but very small More intimate than private but clean and tidy Shower difficult to use and poor screen means it leaks on the bathroom floor Compact sink but all in all everything you need and hotel affords a great location |
7/3/2017 | Park Plaza County Hall London | Sofa bed was terrible did not sleep whatsoever on the first night The bars were poking through the very thin mattress The amount of money paid for the accommodation I was expecting at least a comfortable bed Everything else was terrific The location and cleanliness A1 |
7/3/2017 | Park Plaza County Hall London | Proximity excellent |
7/1/2017 | Park Plaza County Hall London | Our first room was not to our liking We paid a reasonable amount for and upgrade the following day and we were much happier |
7/1/2017 | Park Plaza County Hall London | We were greeted so warmly and treated like old friends by the chef upon our late arrival to the restaurant the first night He was an outstanding ambassador for the hotel and made us feel very welcome and special |
6/30/2017 | Park Plaza County Hall London | Booked the hotel room one month prior to the check in date to get the the best price possible However I found out that the room rate went down considerably before my stay More than 350 GPB for 8 nights Communicating with the hotel management they did not agree to lower the price Booking com made a wonderful gesture keeping its promise of best price guarantee Booking com refunded me 352 GBP the difference in the price Thank you Booking com for keeping the promise |
6/30/2017 | Park Plaza County Hall London | I like the Location that is close to London Eye Big Ben and the Themes I like the nice room size |
6/30/2017 | Park Plaza County Hall London | I did not like the bathtub with the shower The shower was difficult to use without getting water everywhere and the bathtub was difficult to get in and out of |
6/30/2017 | Park Plaza County Hall London | The staff was extra helpful and friendly The breakfast was good and the chef made sure we got what we wanted I also like that the hotel was close to where we wanted to be |
6/29/2017 | Park Plaza County Hall London | Restaurant is dual purpose Good menu in the evening and very professionally run by the staff Breakfast very ordinary I am afraid Food from the cooked options cold Toaster both of them are not user friendly especially when there are children using them Tried the option of ordering breakfast next day as per the options Eggs Benedictine were excellent as was the restaurant service |
6/29/2017 | Park Plaza County Hall London | Complimentary upgrade to suite well received Room absolutely perfect especially after long working day Location is great for South Bank and County Hall exhibitions and conferences |
6/28/2017 | Park Plaza County Hall London | The sound proofing of the room is terrible and you could here everything outside the door and in other room The layout of the room is very strange with the bed just beside the door and living room at the end of the room The location of the hotel is ok it looks very close to the underground but actually need to walk 10min from the station Not impressed with the service of the staff either |
6/26/2017 | Park Plaza County Hall London | They purposely not allowed my parents to check in one hour earlier since the room was ready The reason I wanted to check in earlier because my parents took a 15hours flight and need to take a rest before going out but the lady said the hotel policy stated check in time is at 3pm but before that she kept on allowing other customer non asian customer to check in I FELT DISCRIMINATED |
6/26/2017 | Park Plaza County Hall London | The room was lovely Small by American standards but to be expected in Europe The beds were very comfy and the room has a coffee and refrigeration station Plenty of storage for your clothing and bags Perfect room for 2 people Lovely hotel Would stay here again Location is superb |
6/24/2017 | Park Plaza County Hall London | It was a bank holiday so breakfast was not served at 6 30 AM as expected We had to wait until 7 7 15 AM so a rush to get to the airport for our early morning flight |
6/24/2017 | Park Plaza County Hall London | Doorman was very helpful obtaining a taxi for a early morning flight Helped with our luggage and opening the taxi doors for myself and my travel buddy |
6/23/2017 | Park Plaza County Hall London | Only one point toilet paper holder doesn t work the roll keeps popping out |
6/23/2017 | Park Plaza County Hall London | The hotel staff were lovely and I loved the layout of the room Also my mother called in to do something special for my birthday and the hotel staff were great about it Big thank you to them |
6/23/2017 | Park Plaza County Hall London | Disappointed by Bar staff was ignored for ten minutes bar was quiet and staff were chatting to each other and when I finally got attention and asked for half a lager I was told rather rudely that I d need to wait until my allocated waiter was free I waited for a few more minutes I had been walking in 35 degree heat and finally gave up |
6/23/2017 | Park Plaza County Hall London | Comfy beds and sheets huge room with fridge and microwave two tellies Very polite and helpful reception staff |
6/22/2017 | Park Plaza County Hall London | There was a lot of construction in the area and the outside of the hotel is not picturesque but location makes up for this I would recommend asking for a room with a view I didn t even think about this when booking but was so happy with our room location on an upper floor The bathroom had a sliding glass door which lacked privacy this was not a big deal as I was traveling with my husband but might be weird if traveling with friends |
6/22/2017 | Park Plaza County Hall London | We had a corner room on the 11th floor with two large windows Spectacular views of Big Ben Palace of Westminster the London Eye and the city skyline over the Waterloo train station This location is awesome to go to all the Southbank attractions restaurants Waterloo train underground station Westminster Bridge and longer walks along the Thames with easy access across the many bridges into the center of the city Summer night life is so much fun as the sun didn t set until after 9 30 pm and we enjoyed a glass of wine or a pitcher of Pimm s at the Southbank Centre almost every night The room was spacious especially for a hotel in London and the bed was large and comfy This is a high rise hotel so not a boutique hotel experience but the location and value for the price can t be beat The staff were super friendly and very helpful We didn t eat at the restaurant on site so can t give a review but would highly recommend this hotel |
6/21/2017 | Park Plaza County Hall London | TV didn t work Poor lighting in room Poor toilet roll fittings No dressing gown or slippers Could have been cleaner Room had no privacy as overlooked by other rooms Also room overlooked restaurant Not up to 4 star rating Shower difficult to operate |
6/21/2017 | Park Plaza County Hall London | Nothing in particular |
6/21/2017 | Park Plaza County Hall London | This is the first time I d stayed in this hotel but it certainly won t be the last From the staff on the reception desk and the concierges to the staff in the Italian restaurant I could find no faults Everyone was very welcoming and friendly By London standards the twin bedded room was surprisingly spacious and the bed pillows so comfortable |
6/20/2017 | Park Plaza County Hall London | Room temperature and debris falling from the air conditioning |
6/20/2017 | Park Plaza County Hall London | The way we were checked in by Mariah giving us a good room and making our wedding anniversary so special |
6/20/2017 | Park Plaza County Hall London | Getting woken twice up by drunken people shouting and hanging around in the corridor at 4am Not what you d expect with security about only sorted it once we called reception Bad night sleep |
6/20/2017 | Park Plaza County Hall London | The traffic was a shambles outside the hotel |
6/20/2017 | Park Plaza County Hall London | This hotel was very nice a great location near Westminster Bridge for city access The breakfast was very good A bonus was the free laundry for guests which was great after 2 weeks on the road The concierge was very friendly helpful as were the baggage guys on the front door |
6/20/2017 | Park Plaza County Hall London | There were no actual shops nearby I like to step out on the street and have things to look at We had to taxi to the main centre of London |
6/20/2017 | Park Plaza County Hall London | We didnt like our first room It was too dark but for more money we got shifted to a bigger room with great light We had continual problems with the tv volume Everytime we turnef it on we had to call maintenance to fix the volume That was annoying The buffet breakfast was excellent but room service meal terrible They refunded our meal though |
6/20/2017 | Park Plaza County Hall London | The room was a little hot during the night even with the air con turned right up as no windows that could open in the room |
6/20/2017 | Park Plaza County Hall London | Ideal location just a stones through from Waterloo Station Clean rooms beautiful bathroom Kettle fridge sink which was handy and iron ironing board in the room which was nice Two TV s was a nice touch so that people in both parts of the room could watch TV Comfortable bed too |
6/19/2017 | Park Plaza County Hall London | Impersonal |
6/19/2017 | Park Plaza County Hall London | Modern rooms close to nearly tube station and a short walk to the London Eye Great location if you want to be close to tourist hot spots but dont want to stay in a super busy area Clean and suitable rooms |
6/19/2017 | Park Plaza County Hall London | Each day breakfast we had to ask repeatedly for a spoon for our coffee Sometimes we had to ask several times Even then sometime we never receive it Not impressive Major construction in front of the hotel It was loud with a lot of dirt and dust being thrown into the air Careful you don t get it in your eye or breath too deeply Everything else was good |
6/19/2017 | Park Plaza County Hall London | The staff on duty in the lobby and at the front desk were GREAT |
6/18/2017 | Park Plaza County Hall London | poor wifi all staff were nice except Ramzi at the bar who was unwelcoming and seemed to hate his job |
6/18/2017 | Park Plaza County Hall London | Nice central location lovely view from our bedroom most staff were very welcoming and nice |
6/18/2017 | Park Plaza County Hall London | The tv in the bedroom was inset too far into the cubby where only one person can see the tv |
6/18/2017 | Park Plaza County Hall London | I liked the room layout because the bath room kitchen separated the room with the queen size bed and the living room which had a pull out couch that our 19 year old son stayed in |
6/17/2017 | Park Plaza County Hall London | the images they showed for executive studio city view while booking had a great city view and when i physically saw the room there is this hotel right in front blocking the view It wasn t worth spending the money |
6/17/2017 | Park Plaza County Hall London | The cleanliness of the whole location |
6/17/2017 | Park Plaza County Hall London | Crowded reception and queues Room 109 room is next to something that makes noise during night which sounds like patio being opened Appalling breakfast grumpy staff queues and restaurant crammed tables too close to each other not big enough for restaurant |
6/17/2017 | Park Plaza County Hall London | Bar staff were attentive and service great |
6/16/2017 | Park Plaza County Hall London | Nothing location was excellent staff were super helpful and their Italian restaurant a had extremely good good at reasonable prices |
6/16/2017 | Park Plaza County Hall London | Extremely clean modern and updated great room set up for a family with two children The double bed is in one room and the kids have a fold out couch in the other |
6/16/2017 | Park Plaza County Hall London | We couldn t open the curtains in the morning because of the heat The airconditioner did NOT cope Hot I don t know how you could stay there if the weather was actually hot The view from our room was Waterloo Station |
6/16/2017 | Park Plaza County Hall London | The location was great Close to major attractions and transport We enjoyed the breakfasts We heard very little noise from Waterloo Station despite our room overlooking it |
6/15/2017 | Park Plaza County Hall London | Noisy until 2 am Adults and children talking in the aisles slamming doors and no one from the hotel asked them to be more respectful |
6/15/2017 | Park Plaza County Hall London | Amazing Staff Great customer service Spacious clean and comfortable room |
6/12/2017 | Park Plaza County Hall London | Cooked breakfast option was dreadful Bacon looked like it was mechanically shredded no rashers just bits Scrambled eggs tasted disgusting Beans were only warm Stuck to the much nicer fresh option Triple room flooded as soon as shower went on Spoke to reception who said she was unable to reduce the bill |
6/12/2017 | Park Plaza County Hall London | Plenty of selection at breakfast Attentive staff |
6/12/2017 | Park Plaza County Hall London | Too many issues to get sorted with the room Bath plug not working no remote for the T V piece of skirting board kept falling off which had a nail sticking out had to keep asking to get tea and coffee renewed and for the sheets to be changed Staff were very helpful and kept sending people up to sort problems but for what we were paying we expected more There were also a lot of roadworks outside the hotel which meant we didn t use the hotel cafe and it took longer to walk some places |
6/12/2017 | Park Plaza County Hall London | Comfortable bed and a good sized room Able to make hot drinks and having an ice machine in the hallway was a bonus Water and sweets were left for us on arrival Staff dealt with problems with the room quickly Could to see part of the London Eye and Big Ben from the window so we enjoyed the view Laundry room was useful when you have a longer stay |
6/12/2017 | Park Plaza County Hall London | A bit of construction around the area |
6/12/2017 | Park Plaza County Hall London | Very close to London eye and across the bridge from Big Ben and Westminster abbey A small supermarket nearby and Starbucks Close to Waterloo station |
6/12/2017 | Park Plaza County Hall London | Room wasn t cleaned very well during my stay cups were stained and they left my PJs on the table but despite this the place was quite clean overall |
6/12/2017 | Park Plaza County Hall London | Great room with large size flat screen TV that had you tube videos and TV Excellent staff and consierge service Would come back here again to stay |
6/12/2017 | Park Plaza County Hall London | Although I wrote through booking com two different request and question to the hotel I never got an answer for the question and for the request only on the day of arrival The breakfast area is very small and though we were lucky and never had to wait but if you arrive around 9am be prepared to wait Some of the waiters are not always on the top of their job had to ask several times to refill eg milk and also came across a bad fruit salad once But overall nothing major and the good intention is there Last thing we were unlucky I guess our room for 3 was on the 2nd floor looking to the train station meaning bad view and WiFi was fairly weak in or room |
6/12/2017 | Park Plaza County Hall London | Superb location starting with London Eye and Westminster Abbey Big Ben and some more within short walking distance Public transportation and train stops also very close Ideal if you don t have much time but want to get as much as possible as tourist Though in the center and recent construction next to hotel but our room was very quiet provided noise cancellation I guess Staff was very friendly and helpful highlighting Magda on reception our cleaning lady Nadia and one member I think Sarah at the breakfast |
6/12/2017 | Park Plaza County Hall London | Would have appreciated a late check out say 3 00 pm for freshen up prior to train journey |
6/12/2017 | Park Plaza County Hall London | Staff were friendly and very helpful Very impressed that we were afforded an upgrade which was appreciated as we had booked months in advance Buffet breakfast more than adequate and restaurant foyer in evening provided seating and food for guests wanting a smaller meal also staying in hotel Conceirage secured baggage during the day of departure while we were out |
6/11/2017 | Park Plaza County Hall London | Not enough shower gel body lotion etc Also I had to request our complimentary water it wasn t already in the room |
6/11/2017 | Park Plaza County Hall London | Location good value restaurant excellent staff |
6/11/2017 | Park Plaza County Hall London | The location is fantastic for exploring the south bank and walking along the river The room was on the 13th floor so had amazing views of the London Eye Comfortable bed overlooking the views of London |
6/10/2017 | Park Plaza County Hall London | Not for business travelers I requested a quiet room but was awoken by kitchen preparation resteraunt etc every morning and evening |
6/10/2017 | Park Plaza County Hall London | Nice breakfast Good kitchen staff |
6/10/2017 | Park Plaza County Hall London | Strange layout with toilet in the middle of room with kitchen part and with sliding door didn t have much privacy Breakfast area over crowded and difficult to move around does not seem big enough for size of hotel and food not really fitting of the rest of the hotel |
6/10/2017 | Park Plaza County Hall London | Room size was good and quiet and always cleaned |
6/10/2017 | Park Plaza County Hall London | All in all a great hotel |
6/10/2017 | Park Plaza County Hall London | Perfect location near Westminster Bridge Waterloo Mainline and tube stations and 5 minutes to South bank promenade and the London Eye Close to all sights and facilities We stayed for 8 nights in a large king sized suite with a separate large living room with view of the Shard Also had small kitchen with fridge and microwave Clean comfortable and great for an extended stay Great staff super helpful and has the bonus of a guest laundry with washers and dryers On site restaurant bars and great nearby bistros and restaurants |
6/9/2017 | Park Plaza County Hall London | Would have preferred a room with a bath the room we were given was fine o list wanted to have a bath after walking so far |
6/9/2017 | Park Plaza County Hall London | Overall hotel was centrally located and close to tourist attractions staff were courteous and helpful With information and very welcoming |
6/8/2017 | Park Plaza County Hall London | I liked everything |
6/8/2017 | Park Plaza County Hall London | The view of the London Eye was amazing especially at night The bed was so comfortable with a puffy duvet and quality linens Breakfast included had a huge buffet with custom omelets |
6/6/2017 | Park Plaza County Hall London | The hotel like many central London hotels for obvious reasons doesn t have its own car park and the excellent one right next to it that we usually use was closed due to road works and layout changes We found one online at Upper Marsh which had the advantage of booking in advance and has an attendant but it is more expensive and on getting home we found a nail in one tyre and a screw put into another and couldn t think where else it could have happened There are other parking options not too far away particularly if your vehicle doesn t need the high clearance room ours does Will ask the hotel for parking advice in advance next time or fly |
6/6/2017 | Park Plaza County Hall London | Excellent staff who are wonderful with children light spacious rooms with good facilities Excellent central location easy walking distance of many sights two tube stations river boats and tourist buses multiple eating options Westminster Southbank and London Eye all nearby From reservations and reception to housekeeping and room service the staff couldn t have been more helpful or accommodating This is a really good hotel and great for family visits Ours was a special family visit with grandparents parents and four grandchildren two children visiting for the first time and as a birthday treat The reservation and reception teams thanks to Courtney Michaela and I think Sara apologies for any incorrect spelling helped organise rooms with a wonderful view and facilities which made the visit very special for the grandchildren and grown ups The children also enjoyed the glass lift Reception staff were absolutely wonderful Alba was so welcoming and made an instant friend when she gave our grandson a lollipop on arrival and arranged birthday balloons and chocolate cake in the room Being able to arrange breakfast in the room made for a more relaxed start to the day and room service and housekeeping were so efficient and responsive managing to get our breakfast to us when we wanted it even when we forgot to put down the time for one of the rooms making the quietest meal delivery for the babysitters when the children were asleep and restoring order to our chaotic rooms while we were out This is the second time we have stayed at Park Plaza County Hall and given the high quality of the rooms and the excellent customer service we intend to return |
6/5/2017 | Park Plaza County Hall London | The room was a bit tired and the tea coffee facilities weren t replenished I had to ring up and ask It was delt with quickly upon the phone call |
6/5/2017 | Park Plaza County Hall London | Loved the view and the space |
6/4/2017 | Park Plaza County Hall London | Excellent location Very close to the London Eye and the Waterloo train station Unfortunately this 14 floor hotel has 3 very slow elevators Once it took me 10 minutes to reach my room at the 13th floor from the reception With the price they are charging it is simply ridiculous to have such an experience |
6/4/2017 | Park Plaza County Hall London | House Keeping should be able to speak and understand english as when i asked for something we coudn t communicate |
6/4/2017 | Park Plaza County Hall London | The bed was very comfortable and was offered an upgrade with an awesome view of the London Eye with an early check in |
6/2/2017 | Park Plaza County Hall London | Bed a little hard and noise from the lift outside |
6/2/2017 | Park Plaza County Hall London | Rooms were great with lots of space to put clothes away and good cupboard in bathroom Good coffee facilities and fridge to put own drink |
6/2/2017 | Park Plaza County Hall London | Couldn t open the windows to the room to let in fresh air and the pillows were too thin which made the sleep difficult |
6/2/2017 | Park Plaza County Hall London | Staff were great and went the extra mile |
6/2/2017 | Park Plaza County Hall London | Receptionist attitude on checking in to be told they didn t have 2 rooms next to each other even though an email had been sent requesting this and a reply received back says no this had been noted and was no problems |
6/2/2017 | Park Plaza County Hall London | Staff in the bar at lunchtime were lovely and the food was very good |
6/2/2017 | Park Plaza County Hall London | I had to make an emergency phone call to Australia and my phone wasn t charging I asked staff they said of course I didn t think to ask of cost They charged me 100 pound for a 10 minute call disgusting |
6/2/2017 | Park Plaza County Hall London | On the whole it was excellent |
6/2/2017 | Park Plaza County Hall London | N a |
6/2/2017 | Park Plaza County Hall London | The staff so so friendly and accomodating They went above and beyond to find room in the freezer for medications and the concierge helped us on a daily basis |