System: Certainly. On what day do you want me to look?
User: First, can you make sure I can use my season ticket?
User satisfaction rating (1-5, annotator mean): 2.5
System: Yes, the season ticket is good for all trains, no extra fees. Visit the ticket office to claim it. What time and date should i reserve?
User: on tuesday from cambridge to norway leaving at 2030 hrs
User satisfaction rating (1-5, annotator mean): 2.75
System: I'm sorry, could you confirm your destination so I can get an accurate schedule.
User: I'm sorry, I meant norwich, not norway.
User satisfaction rating (1-5, annotator mean): 2.25
System: I couldn't get you to Norway but Norwich is much more doable. I've got the TR2181 to Norwich leaving at 20:36 with a fare of 17.60GBP. Would that suit you?
User: That would be perfect. Could you book it for 1 person and provide me a reference number?
User satisfaction rating (1-5, annotator mean): 2.75
System: 4SSOKT22 is your reference number. What else may I do for you?
User: What do they charge for access to Wi-Fi on the train?
User satisfaction rating (1-5, annotator mean): 2.75
System: Wifi is available free of charge on this train. Can I answer any other questions for you today?
User: Does extra WiFi data cost more?
User satisfaction rating (1-5, annotator mean): 2.75
System: Unfortunately, additional data is not available for purchase. Is there anything else I can answer for you?
User: No, thank you. good bye
User satisfaction rating (1-5, annotator mean): 2.5