Write a friendly complaint to an airline service about a poor experience with multiple issues and ask for points.


To whom it may concern; as a loyal member to your airline alliance, I was disappointed in the multiple issues I experienced on a recent flight. Your airline usually provides me with an exceptional experience but unfortunately this last travel journey was below par. 

Firstly, my seat was broken and unable to recline. Given this was a red eye flight where I was hoping to get some rest, this limited my ability to do so. 

Secondly, the Wifi I paid for was out for 4 out of 6 hours of the trip. So while awake without recline, I was unable to use that time effectively to email or communicate with friends and family. 

Lastly, my checked bag took 45 minutes at the carousel. I know you have a policy where it should be 20 minutes or less. 

I really enjoy flying with you and would like to hope this was a stroke of bad luck, and not reflective of your customer service and typical experience. I would appreciate as a goodwill 10,000 points into my account to make things right. I hope you consider my request. 

Kind regards