What are some pro tips when cold calling?


Cold calling is more art than science. The primary mistake people make when cold calling is in defining what success looks like.  For most sales roles, the goal of a cold call is to establish rapport, not to book an order.  Think about it - when was the last time you purchased something by phone the first time you were contacted?  Odds are that several follow ups were required before you were ready to buy, no matter how qualified a buyer you appeared to be.  

Establishing rapport means getting your prospect to open up, because he/she has determined that you are worth the time to do so.  So the keys to establishing rapport are simple:  be courteous and respectful, provide appropriate context, and be OPEN.   Let's consider each of these individually.  First, courtesy and respect- after briefly introducing yourself, ask the prospect if now is a good time to talk for a few minutes?  We've all experienced the annoyance of a caller who dives right into the conversation immediately after hearing a "hello".  Be respectful of your prospect's schedule and give him/her an "out."  If it's not a good time, you're not going to have a successful call no matter what you try.  

Next, provide appropriate context.  Don't assume he/she knows nothing about what you are trying to sell. If that were the case, this prospect wouldn't be a very good target for you! Prepare a short introductory statement that can be delivered in a genuine way with a friendly tone.  For example, "I'm with ACME Mobile Window Repair and wanted to share some spring promotions with you - have you seen our trucks around your neighborhood?"  Setting context will help build rapport by providing a clear understanding of why you are calling, and what you hope to get out of the conversation.  Successful sales people are very comfortable with the fact that they are trying to sell something.  Own it, but do so in a low key and friendly way, and this will help lower the defenses of your prospect if he/she sounds guarded

Lastly, be open.  This means open to going off script, open to hearing about competition or open to negative impressions of what you're selling.  An open dialogue allows room for questions, both from you and from your prospect.     Think about an enjoyable conversation you've had lately.  Was it a natural back and forth, with questions posed and answers provided?  Did the questions take the conversation into a deeper dialogue?  A successful cold call is one that feels like a natural conversation about a topic of shared interest. If your prospect goes off on a tangent, don't redirect too soon, or better yet - ask a question - "I'm curious - What made you think of carpets when I mentioned windows?"  If he/she goes negative about your offering, ask another question  - "What in your experience has caused you to feel this way?"  

Cold calling is a skill that can improve with practice.  The more comfortable you are being courteous, setting context, and remaining open, the better your sales outcomes will be.   And it never hurts to smile - even over the phone!