Datasets:

adamamer20

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synthetic-sentiment-segmentation

like 0

breakfast wasn t good for us as we are both vegans it was dry toast with tomatoes and cucumber for us hotel in general was cramped the floor level changes and we kept tripping over in corridors when rooms are being serviced big bags are left all over the corridors and tops of stairs which you have to step over bit of a hazard the lift wasn t working we were on third floor. Firstly i would like to say that my husband and i are very relaxed and grateful people and i think this may have been the first time i have left a negative review we are very blessed to travel often with work and i always review the hotels we stay in on our arrival we were shown around our room by a lovely lady but at the end of our little tour she asked us to put a positive review on trip advisor as the hotel isn t doing that well at the moment when you spend quite a bit of money on a hotel thats the last thing you want to hear it all seemed fine to me until i checked the mini bar where a number of items were half eaten drunk and the wine glasses smelt of fresh wine which made us think they had just had a rinse in the sink i was not impressed thats what i expect when i go camping with teenagers not in a star hotel the staff were very embarrassed and four door bell calls later the issue was sorted out by a very flustered lady i also went out for most of the day and pressed the button for the room to be made up and hopefully the mini bar to be restocked but when i can home in the evening this had not happened it made me feel like this hotel did not put much value on the basic expectations and i definatly didn t feel like this was a special trip as i had planned it to be also they lost out on us helping ourselves to some yummy mini bar options. Room airconditioning did not cool small room single room hot bathroom floor and no control gym is in the same room as sauna by far too warm for excercising and again airconditioning out of order mike on reception was incredibley welcoming helpful assisted old technophobe dinosaurs to work the air con the hotel was exceptionally clean the decor of our room was superb very restful and peaceful nights sleep can t recommend hotel highly enough. Quiet locatiion, having stayed at this hotel over the past years the location is good and a certain standard maintained the staff are extremely pleasant and very helpful

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the bar staff were a little rude well one lady doubting that we were residents there felt like we weren t good enough to be there although we especially liked the position on the spadari and the extremely helpfulness of the staff but saul is pretty good, but definitely not great.

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we could hear the lift at night i noticed almost daily maintenance intervention on the elevator reserving a taxi for departure was not professional at all

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staff very friendly and helpful good location. The staff were just amazing all had a smile and more than happy to help a credit to the mercure group. Good location very easy to find the hotel is very large and the restaurant was very nice

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the breakfast could have a little bet more the hotel was very well kept the staff were very polite, the shower head would not stay up on the rest when i was using the shower and kept falling down for the price i paid i thought this was very poor also the instructions for turning on the shower were misleading this is my second time at this hotel everything is good location perfect. Great value and great position

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lady at reception was fantastic very sweet and helpful location is amazing. The rates is rxpinsivev, the room included a smartphone to use international and domestic calls as well as unlimited data this was free of charge and helped me navigate the city and stay connected the staff was pleasant and accommodating the room view was fantastic and the room itself was spacious with two large windows on the other hand decor and style bed mattress value for money

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cleanliness and room facilities

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the room was spacious the bed amazingly comfortable and the shower was spacious and very nice to use. I was asked for the daily service tax double than what is stated in my booking com reservation and was told that is it, great neighborhood and location. The breakfast selection was lovely despite had to pay for internet

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most friendly staff excellent location lovely cleaning service beautiful courtyard, the location is perfect to explore london staff are amazing and attentive

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the shower door was odd to turn it on you usually got wet however it wasn t a major issue we had a lovely stay at the westbridge it was modern clean quiet and comfortable the staff were very friendly and helpful we would certainly visit again, location could be closer to the centre

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sheer blind in the bathroom not good for privacy. Location could be a bit more close to the tube, the location was excellent right in the heart of amsterdam our family of shared one room with two queen sized beds the room was spacious well equipped for multiple occupancy bathroom was on the small side for a family room but adequate the toiletries towels provided were not worthy of stars in my opinion robes slippers were not provided housekeeping was excellent concierge service was very efficient

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smaller than what you can see in the pictures and light very low in the bathroom, the room is so tiny that i felt like in rented apartment in manhattan it was the pain in the ass even to move in the bedroom the worst thing is sound isolation there is none we lived on the floor and heard all sounds from the busy street thrue the window i have checked times if it is closed it was we had literally to buy ear plugs to sleep we have asked room cleaning personnel for another blanket they simply don t speak english not at a word this is disappointing in such hotel. Breakfast as stated no other criticisms nonetheless the location and all facilities furthermore bathrooms require overhaul stained toilet and tub overall cleanliness needs improvement definately stay again great location for us not far from john s wood tube and bars restaurants opposite lord s nice bar area and reasonably priced drinks room spacious and good bathroom

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bed arrangement not ideal for a family of bunk beds are in the same room with double bed. Great beds and chance to upgrade at a reasonable price

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that there was a surcharge if we wanted room service

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the staff serving the breakfast they were rushing people to sit in a smaller area from onwards the service ended at h i was upset when i was told that i couldn t take a yoghurt for the room the chief told that this was forbidden too the location is perfect less than minutes walking from westfield shopping centre beds are good almost no noise comes in when you manage to close the window friendly personnel

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beds were sooo comfy there were of us staying there of varying ages in rooms rooms were very spacious the staff were always helpful my brother even left his tablet in the room after we checked out and when he called later that day they had it at reception safe and all intact from the hotel you got a bus from right outside the hotel to amsterdam central that took from to minutes depending on time of day shower is a bit smsll, very atmospheric and staff very attentive it s not a star but a star hotel and doesn t worth money spent old room very tiny bathroom floor carpet furniture should be changed breakfast is poor no climate control but ventilator no sound proof, staff in bar a little unfriendly

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rooms comfortable staff very helpful and friendly breakfast good and location outstanding loved the location room was very quiet barely heard any noise small but spaced very well very happy i picked this hotel yet pillows on offer were too low for me when i asked for higher type of pillow i was told that all the hotel offers is type of pillow which was too low for me and therefore i did not sleep well i do not feel that this is acceptable for a star hotel although i am not expecting a pillow menu of course the very near transport facilities. Even the upgraded room is a little on the small side, most staff excellent and great cocktails great location near hixters borough market london bridge

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not a big deal but we got different breakfast than ordered although it is close enough to the metro it is a good walk away of the center we were freezing cold despite the air con being at its highest tv remote didn t work. Comfortable well appointed rooms automatic lighting control and aircon in bedroom and bathroom meant relaxing atmosphere the tv in the bath was a bonus feature

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a few things didn t work but they fixed them but an inconvenience, the tv had very poor fuzzy picture the ipod dock only connected to pre lightning cable apple products with no aux to connect anything else the photo of the room was clearly taken with a wide angle lenses as it was much smaller than photographed the photo attached shows true size

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asked for a room with a nice view was given a room looking straight into another building with building work going on arrived to the room to look in the mini bar and find the person who had the room before us had left wok to walk noodles in the fridge which weren t removed by cleaners was given a complimentary bottle of prosecco which was lovely aircon wasn t working. When we checked our bank statement they had taken out of our account for nights internet without telling there was a charge but the room was modern and stylish breakfast was very good good spread

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as always quiet pretty comfortable excellent staff second to none my go to place in london. Location staff clean room above all nice view beeping safe in the room at night

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very close to royal albert hall and friendly staff additionally breakfast poor cold poor value for money deluxe room more like standard also modern facility and expected better breakfast in a star hotel, room very small no room to move extra charges for room service on top if overpriced food is not good

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the pillows were far too squishy and had trouble with the temperature of the room the duvets were so thick and made us feel so hot all night on check in we totally misheard the receptionist and thought breakfast was included was charged an absolute fortune at the end of the stay although some days we only came to the breakfast room for a glass of juice i think we had too higher expectations for the hotel from all the amazing reviews we read online it didn t quite blow us away and we found it to be totally fine but totally average, very poor facilities the room is lacking so many things comparing to other hotels

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i arrived there after a long way and was very tired i was very happy to get into my room but the room was very hot and air consitioner did not work there was no toalet paper in the bathroom and telefon did not work so i could not reach out the receptionist the girl at the reception was quite rude she told me that it was actually my fault that i could not start the airconditioner i asked to change the room i got new key but the lock did not work the staff did not appologize at all i dont know if its lack of english or just an italian way to treat customers i will not stay at this hotel again for sure, the staff were fantastic they were friendly and very helpful no faulting them at all it s very close to the earl s court metro station and various restaurants a drug store and a grocery store they provided me with an iron however well located and reasonably modern facility walking distance to main station and centrally located to town attractions bed was comfortable and shower was great

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everything was fine i like the service of porter manager also as always breakfast is too expensive bed was huge pillows too soft but that s just personal taste really comfy air con is a must great black out curtains perfect for our stay as we attended an event at hyde park notting hill is just round the corner lovely restaurant outside with comfy seats booked through booking com when there was an offer on so it was a total bargain the rooftop bar was closed for maintenance shame as it was one of the reasons we chose this hotel also the shower seemed a touch small although this could be because we are both over ft. The fact that the bathroom was a part of the room not a good view from the window but it wasn t a problem my wife wasn t keen on the glass bathroom door

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the room was a wonderful surprise when we walked in very spacious beautifully decorated which goes for the entire hotel best hotel bed i ve ever slept in and big bathroom with a great shower the staff was very friendly and always keen to help with any questions be it about the room or about food recommendations in the city when you arrive before check in or want to explore the city some more after checking out they safely store your luggage at the reception for as long as you want the tram station where you can take trams to sloterdijk station and to the city centre is only a minute walk away even though there are no breakfast facilities and mini bar yet the hotel easily compensated this by offering two free drinks in the bar next door a breakfast deal in a nearby espressobar and coffee tea water and some snacks in the room so this didn t bother us at all would certainly recommend, minutes walk distance to duoma. Housekeeping was hit or miss first day my very obvious dirty towels were spread out on the counter and all my cosmetics had been moved onto them another day my cosmetic bag which was hanging on a hook had been zipped up causing my products to leak there wasn t even a need for this to be touched as it wasn t in the way of cleaning it was very disconcerting

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single beds were very soft i have a firm mattress at home my mother in law aged years who travelled with me also found the bed a bit too soft not sure what could be done about this thank you

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there was not enough coffee sachets in the room a day is not enough

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bathroom shower was not very powerful and leaks

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unbelievably friendly and accommodating staff great room perfect location. Communication between booking com and hotel very poor i had paid room breakfast vat city tax up front via booking com at hotel they said they hadn t received payment for breakfast and city tax needed to show receipt from booking to prove i had already paid breakfast they insisted on charging me the city tax as an extra bit miffed have to check with bank to see if i have been double charged. Staff was rude at the bakery part they could have been nicer to guests check before you clean the table whether the customer has finished eating or not or try to smile customer s face once they first arrived the hotel

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the tv could be improved at least have a good channel for movies l because most of the good films were in a language we did not understand so when we was back in the hotel there was not much to watch breakfast was quite basic although the best hotel ever for this price friendly staff very clean comfortable yet total hotel also dear sir madam the experience from the time i walked in the hotel was amazing the staff were all friendly and welcoming i would highly recommend the hotel to all that i know and am looking to visit again in the future at some point thank you all for the wonderful experience, small room but to be expected really in a city our first room was very noisy and the shower flooded the bathroom but we were moved with no problems after night

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we arrived at pm i e one whole hour after the recommended time we were informed that our room was not ready and that if we wanted to be allocated a room we would have to pay for an upgrade eventually the receptionist allocated a upgraded room at no extra cost when we entered the room it was clear that maintenance had failed to replace the shower door and that the shower had not been secured to the wall heated pool would have been nice however the view from the extremely comfortable room was super, the staff didn t take the luggage to the room upon check in sometimes there was someone at the door ready to open it for you as you leave the hotel little tweaks to consistency required but overall a great hotel with capable staff, pool closed rooms small staff not contacted me after emails. Poor breakfast waiting time at restaurant min for a cold coffee lack of explanation about facilities clean toilets vomit

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bed was good. The hotel was packed during our visit and that affected the quality of service provided if you call for service the staff member hangs up before you do you don t even have time to say thank you

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sky sports package tea coffee in room coffee downstairs not working bubble bath heating a c that couldnt be turned up above degrees c a bit of a joke for a hotel with price over gbp per night

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location very clean specios rooms bathroom too staff are very kind and friendly

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breakfast and roof top bar, small room not suitable for two people picture of the room more less cause confusion than show a real situation of the room got a room with view of backyard dark and noisy though the bed should be king size that will make it comfortable clean comfortable fantastic breakfast and excellent value for money. Music in the corridor starts at together with housekeepers who start at the same time making noise with their equipment work as wake up call and can guarantee that you never oversleep

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room was on a lower floor and a bit small but still not complaining in addition at reception not very sympatique and kind man who hate his job anytime he didn t reply even for bonjour the biggest minus has been noise from streets around we could nt sleep nights from very thin walls very small bed we liked only cosy decoration we have been many times in paris but surely last time at this hotel, hotel is incredibly tired and needs refurbishment the hall stunk of old cigarette smoke on a non smoking floor basic toiletries e g shower cap body lotion not provided i left my room one day at am and returned at pm to find that the room had still not been serviced

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the only thing that was like able about the stay was the location of the hotel same eeekend as london bike ride my fault however the bath was a bit high to enter especially to senior citizens. I ordered a double room and was given a room with a double and two bunk beds which they said was an upgrade but truly was not

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staff were unhelpful location is in a filthy dirty and dangerous area filled with drug dealers didn t get the room i paid for wouldn t refund us or change us to a better and safer hotel

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bathrooms were a little to small but very functional

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no air con room was like being in a sauna got very little sleep in the nights we were there however location and good service however that is expected from a hotel with a royal customer service was exceptional from the initial receptionist welcome until checking out we are in the restaurant for three nights food was exceptional as was the service. Could have cleaned up the empty bottles from previous guests

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check in at kept waiting until bed uncomfortable as was pillow air conditioning noisy despite modern hotel clean with lift, the room was really small claustrophobic when we asked for another one the personnel offer us another two rooms in the basements wider but without windows incredible for a star hotel. Overpriced breakfast

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food was hot a freshly cooked, check in is a nightmare slow and tricky they will block euro on your card to guarantee you wont use room s bar for free, tv wasn t working so they changed our room the new room didn t have a bath and had to go up and down stairs to elevator the bed was very comfy and staff friendly, amazing spacious beds and luxurious toiletries nonetheless size of room was poor general condition was poor very noisy from the floor recreation room had to complain times

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the staff upon first entry didnt seem to have a clue we arrived at main reception and asked if there was any type of parking as online it said there was on street we were quickly told to speak to concierge staff and rushed along to find out we had to pay a further for parking around the corner or pay until pm and move it every four hours not a great start anyway greeted by a really lovely trainee after the mins of faffing sorting our parking out and walking back to hotel the male on reception taught her how to sort our booking they took a down payment on a card and then gave us our room keys our room was we walked to the lifts and saw signs that said rooms can t remember exact numbers were this way no sign of after feeling like a right tool having to ask where it was they told us we had to go up in the lift so we set off to the lift to hop in and go up to our room once again there were no numbers other than floor numbers in the lift so we went back again and on the fourth time at the desk they finally told us how to get to our room arrived in our executive double room to find that the bottle of bubbly i had requested also said id pay extra for if required wasn t there we also discovered that the shower drain was blocked and rather dingy we also found our bed to be a cheap clip together on wheels bed yes the sheets duvet and pillows were nice but for i expect a bed that doesn t roll away from the headboard anyway the room was cleanish nasty view of the back of the next hotel though can t change the view in london but when you pay for a room thats supposed to be the best there you d like to see hyde park or the nice front streets not poorly made bitchumen roofs and leaking lead flashing i would of paid only for this room, tiney bit of smok smell in the room and ssmall bathroom however there is nothing you can do about the structure, bed so uncomfortable springs sticking in me if your going to use cheap mattress use bed toppers old tired hotel but quite good position my family and myself liked everything about this hotel great location very clean great food, hotel and room was beautiful staff friendly and v helpful location was perfect a beautiful area of paris with lots of lovely cafes restaurants and shops, superb service from the staff

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pillows far to soft. Needed some senior staff in the bar restaurant all very young and knowledge but needed a little gravitas, rooftop bar had ridiculous prices staff were extremely helpful but not overbearing

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the car parking rate i know this area well so like to stay there and its easy for me to access my office in colombes very easy to get to the ternes area with a lot of restaurants and shops

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nice room nice environment nice staff, superb location friendly staff great breakfast, the wifi was only free if you signed up for the marriot reward program and you had to agree to pay for it then it would be deducted later for a hotel of that price wifi should be free as standard and seamless to connect

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reception door staff were very helpful friendly bed very comfortable architecturally the building is terrific you can feel the history of the place which just isn t there with purpose built chain hotels the arena has the look and feel of a boutique hotel lushly decorated wrought iron work on staircases chandeliers the up lighting and high windows and ceilings gives a great sense of space location is fab in the green space of oosterpark but only a ten min walk to the city halls the rooms are quirky with a small footprint the ground level has a closet small sofa wc and shower fridge table and chair with the huge bed on a mezzanine level there s a tv on each level. All employees were told they were being upgraded but the rooms couldn t have been any smaller. Rooms are a bit little which didn t bother me but might for other people. We were charged for a meal in the hotel restaurant that the front desk said had been signed to our room when we didn t eat in the restaurant so check your bill. The location of the hotel was very good

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lovely clean hotel lovely room efficient and friendly staff food lovely great location we were attending a concert at wembley arena nevertheless shower wasn tvery good, very welcoming and a very comfortable bed. Strange high pitch noise at am for an hour which woke us up. The helpfulness of all the staff was exemplary couldn t have been more helpful breakfasts were excellent however great location in ealing with many restaurants bars and cafes within a couple of minutes walk big shopping mall around the corner too minutes walk to the central line underground rooms were very comfortable with quiet air con and large towels great breakfast will definitely stay again

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the full english breakfast we had was awful my dog would have left that im glad we didnt eat in the resturant minus for the food. Sumptuous bed and lovely room very polite and friendly staff great location and view of the thames amazing breakfast. Minute walk to paddington station near by restaurants cleanliness friendly staff. The location was excellent only a short walk to the tube station

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location is great staff were friendly and helpful breakfast was great, drain was not working properly at the bath room bed was big but splitting to two parts during the night that was not comfort. No swimming pool and lift was quite a distance from the rooms

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gorgeous breakfast really helpful staff felt like a lovely experience i hardly travel abroad and this was the first time with my partner i asked for a double room through booking com and was given a twin room with two beds separated i requested to change room on the first night and was told not only was that impossible but if i went to another hotel and cancelled my reservation i d still be billed so my first night of a two night stay in amsterdam i slept separately from my other half like he was my brother i will be submitting a formal complaint the staff were not to blame but both the hotel policy and booking com policy is ridiculous and ruined my stay the rooms while well decorated weren t big enough for a couple like we were in a single room but they out a double bed in it don t bother booking the romantic package a welcome package and a special bed was specified my girlfriend was arriving before me so i made sure i got that so there would be some cava and chocolates waiting for her what actually happened was they asked her to wait while they prepared the room then forgot about her for a couple of hours while she watched other people checking in then no cava or chocolates in the room when i got there and asked about this the staff said they forgot and would do it the next day and acted like i was being difficult and tbh it was the cheapest cava we could find in the supermarket i believe the bed was standard as well it s little things like this that can make a big difference to ones stay one more thing i asked them if they could arrange a booking at a restaurant for us and the concierge flat out refused and told me they don t do that, unfriendly unhelpful staff room full of plastic finishes beds and linen not great

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lovely breakfast in a lovely restaurant great choice and lady on the front was very friendly even when stressed as so many customers arriving at once comfortable and cosy room great price for what you get this is a stars hotel i even would not give it one excellent service very friendly and helpful staff with a beautiful bar would definitely visit again still room and location was amazing

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there was no gym despite being advertised as part of the hotel s facilities which i found out on the day. Flies we complained to the reception staff about the ongoing presence of flies in our room unfortunately the issue was never resolved. Wifi patch and did not work around pool in fact everything is ok i have nothing to complain, the hotel although generally good is in need of a refurbishment to create a more quality feel to the place there are quite a few scratches on the various wood panels and furniture and the lifts felt a bit creaky conversely this was by far the best hotei have stayed in in the uk a bit pricey but well worth the money cosy and comfortable rooms with ac and great beds and pillows the staff was all very friendly and helpful i would recommend this hotel and may absolutely come again

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the location was ideal acsess to two different tube stops near by in zone and plenty of things to do in the local area staff were friendly and answered all my questions good price for central london room very clean. The room design is very nice and useful great kitchen is installed at the room staff is super nice and helpful tips us power adapter israel power adapter is needed in sdvance the volks hotel that is across the road have a better bar and cool parties go there if you are looking for late night action although the room is bit small anyway it s london and the bed was huge staff lovely

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even the superior double was quite small and at least ours had a poorly sound insulated door between the neighbouring room luckily they were pretty quiet lift was small and seemed to work a bit erratically quite dim lighting in the room

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bed and bathroom, quiet in good location very modern very nice helpful staff well above normal french standards a bit out of the way, we asked for a room with a double bed but we stayed on a room with two single beds. The roof top bar is expensive but there are plenty of alternate bars around this area the staff was not particularly friendly my room had a interior garden door which wasn t closing it s also so loud i could hear the woman in the room next door talking on the phone it was so loud it sounded like she was in the same room as me also there was some constant noise in my room might have been the central heating system or something like that but thankfully i had earplugs

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perfect stay in a perfect hotel. Very clean good location nice smell friendly staff modern decor. The a c was a bit noisy and the view was not great

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cost old furniture not clear noise, the bed was too small as well as room but that s normal for hotels in paris, polite friendly and informative service at reception helped us to locate directions to the restaurant we had booked. The staff were helpful and welcoming. The room is rather small with not much place to keep my luggage opened, the showers in the pool area not very clean and fusty damp smell there and in the toilets in the bar area quite a long walk from tube when returning late at night

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tried to add a service charge to the bill rooms are ok nice to have tea coffee and biscuits not that modern but comfortable. Wifi is a bit iffy sometimes it worked others it didn t if you are not looking for a hotel in a walking distance from the city center its great

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the separated bathroom and toilet, spa was excellent lovely bar and cocktails very comfortable beds nice and helpful staff clean and modern room fast wifi i highly recommended this hotel furthermore clean and nice hotel large rooms for vienna large bathrooms free internet free ample parking helpful staff tram car station only minute walk. Adding a water boiler to do tea in rooms would be better, referbishment process on the ground floor in summer period when hotel is overbooked

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location perfect for me minutes walk from pancras excellent breakfast comfortable bed and friendly staff not the cheapest but normal for a hotel of this standard in london the smell of the room was almost intoxicating every time we walked into it after a day of being out i think it could be because of the renovation but an air freshner should be introduced or some sort of carpet spray

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room was small but we weren t in it too much

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the standard room i was offered was bad a view of an adjacent building and small i needed to pay an extra pounds per night to get a decent room the hotel was really nice loved the atomosphere very welcoming on the other hand location good and high quality fit out

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smaller room than last year, couldn t find a room service menu so we ordered from just eat however there is a little food corner where you can enjoy coffee fruit and some energy bars good for breakfast when you are in a rush

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it was difficult to get the temperature exactly right at night too hot with the duvet too cold without it and i couldn t quite understand how the air conditioning worked breakfast was ok without quite being special enough to justify the price. Some staff not very engaging others really good. The staff was not helpful the wifi was not working in the room no electric sockets near the bed in all hotel rooms the hot water was not working in the bathroom they promised to send a technician but no one come to help me really shame

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hair dryer and coffee maker didn t work had to move to another room because there was a water leakage we did get an upgrade with a nice view wow, we requested a full bed and got two twins we weren t told that check in time determined whether or not we would be able to get a full size bed also the non smoking room smelled like an ash tray also we had to pay to sit on lounge chairs at the pool whereas staff exceptional great canal views. Wifi only free for hour

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double room size is not as the pictures lighting in the room is noisy no fridge water in bathroom switches hot to cold suddenly room is cold so i had to open air conditioning to heat, my room was ok colleagues booked the same hotel but got a very small room, the staff were very helpful modest size room typical for the area slightly dated but clean and well maintained

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great location had suite facing quiet courtyard liked the coffee maker and kettle in the room nice toiletries and shower in the bathroom had a room service dinner which was good staff were welcoming and helpful loved the log fire in the salon breakfast room additionally the shower no curtain and water all over the bathroom floor

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pleasant little hotel with friendly and welcoming staff some interesting and eclectic pieces of art here and there wonderful breakfast in a lovely salon terrific location in a lively and interesting part of town reasonable value suggest booking one of the suites which are large and comfortable. More attention to vacuuming the carpet though overall the room was well cleaned each day, endless list bed was rock hard sleeping on floor would have been better room temp was far to high constant heating on as it must have been broken told staff and nothing done about it old and outdated breakfast was fantastic a great selection the bed was so comfortable including the pillows and duvet i didn t want to leave the rainfall shower was a bonus too, hotel is very new and lacks atmosphere empty bar and lack of some basic amenities eg maps at concierge desk newspapers some very odd practices like bath mat slippers placed beside bed each evening swimming pool was out of order during our visit

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the location was excellent the main issue is the very small rooms and the high price for the value it is too expensive for what you get tiny room in addition to reach hotel as five star is not possible min to walk to find hotel no any sign they do not have any food at o clock at breakfast unprofessional behaviors at general it is not five star hotel better to move from your list because i trust on booking not for unknown hotel

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the single bedroom was just too small the foyer was too small with only one sofa given the number of meetings that happen there there is no comfortable lounge bar area i would like granola blue berries as a breakfast option, not the case, great rooms pleasant staff great weekend i was there for christmas lunch with my family the afternoon was nicely done although the food was just ok though not exceptional, lushness internet connection was not always good and the rooms are not soundproof

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being new some of the staff were a little blue however tried and after opening several hotels myself understand how much of a task it can be my only real criticism ofrom the experience is that there were no facility to use the hob no pans etc no cleaning cloth and i wish an extra touch would have been fresh milk in the fridge i was also asked for a preauthoried deposit not unusual however could be an issue for travellers who are a little more cost conscious as it has not yet reached my account again yet almost weeks on, excellent staff very helpful excellent gluten free afternoon tea how ever afternoon was expensive

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the stairs are a bit steep and there s no lift so you may want to ask for a ground lower floor if you ve got lots of luggage and or for less mobile people but that s a tiny point really pleased to have found this hotel breakfast was expensive for what you got, comfortable clean room close to stadium close parking exec rooms access to exec lounge. Indifferent staff no lift from ground floor tiny bedroom we needed a one way system to reach the inadequate wardrobe pathetic breakfast in very congested corner of the reception area not impressed at all what s not to be liked

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the staff are very friendly and helpful they are courteous love the breakfast buffet will stay again if given the chance to come back likewise the whole neighbourhood looks tired and run down i would not have been comfotable walking around n the early hoursi

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the location was perfect close to everything but on a quiet street the staff were friendly and efficient and helpful the rooms were good sized by paris standards comfortable and elegant though the staff were really friendly and helpful whenever we had an issue they were on hand to sort it out the hotel is in a perfect location metres from the louvre and the rue de rivoli the room was compact and clean good value for money room was a bit small considering how upscale the vibe of the hotel is

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staff could of been a bit more friendly, excellent staff good location very nice decoration, external noise waste deliveries early in morning the windows didn t seem to block noise out too well despite room too small nowhere to open keep suitcase dislike plastic cups for coffee

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expected a bit more of the executive room there was no aircondition as advertised

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everything travellers can pick this hotel only for location nothing else donot want to go in details but i had very bad experience in general too roof garden not open late for a chill health and safety issues i guess likewise i had to pay for private parking even if i did not use it because it was full when i came but i booked it online before so do not make online parking around hotel is enough free parking places and you can book it later, however property is very small and compressed breakfast could have been slightly better as well

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i didn t like that the evening before our departure i asked the concierge if it s possible to stay at the hotel till pm he answered me yes if there won t appear any new reservation in the morning another concierge was at the reception he told me that it s impossible to stay in the room till pm for free n we shud pay euro for hours crazy price i was so dissapointed this last event spoiled all impression i had my bday during our stay in this hotel we booked the room la ravissante i don t know how looks like other rooms but our was rather small i have seen the breakfast it was rather poor but like everywhere in france the corridors on the floors were awful it was very difficult to pass them with the suitcase. We had two terrible night sleeps due to mattress being too hard and pillows not to our liking didn t realise that breakfast was not included with the room breakfast was quite pricy as a result with not a lot of flexibility in the choices i e i could have egg benedicts but not allowed any fresh fruits from the buffet conversely we stayed in the hotel for four nights in end of august it was very good i booked a standard room for me my wife our infant in booking com was mentioned that all rooms can accommodate crip for an infant but actually when we checked in they informed us the room can t accommodate any crip for room size problem but when i told them about their information in booking com i already request a baby crib in the room and nobody replies to me that the room not fit with crip they made me a free upgrade to a deluxe room after the check in they send their bellboy to assist us to move our luggage s to the new room the check in time was pm but we arrived early for our early flight arrival am they give us the room ready at am the check in was very smooth all the staff was very friendly the lobby was very cozy and nice all rooms we checked in are very nice modern decorated and same style and design but the deferent only in the room size the standard was m the deluxe was m the room bathroom were vey cozy and modern with very nice bathroom arrangement hotel location was very amazing and in center of everywhere you want to visit in london only min walking to leicester square underground station many cafe s restaurants surrounding the hotel and all district near the hotel min walking to covent garden squire piccadilly circus and charing cross underground nothing to dislike generally conversely entrance through parking very clean and modern and warm breakfast was a treat

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it s proximity to london city airport and the overall hilton experience breakfast was excellent with very good service rooms were excellent vary spacious and great we had interconnecting doors as we requested for which your excellent staff opened up and also made the sofabeds up in both our bedrooms additionally everything clean modern smooth and luxerios can strongly recommend a stay to anyone visiting london good location room is big. Real russian hotel unfortunately located in the center of europe, lousy room cleaning service only came at pm

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really friendly and helpful staff with clean bathroom as shown on hotel websites still the hotel staffs are so friendly the general attitude of the personnel not in the least carlos of the breakfast sessions, poor breakfast not star noise outside in the room i stayed corner to the road traffic starts at a m

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can t think of a thing we didn t like, bed settee very lumpy and uncomfortable had to wait for twenty five minutes by the door for breakfast as the restaurant full staff were unfriendly with no apologies

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the hotel is sadly let down by bad housekeeping for example the hand soap was not replaced the floor towel for the bathroom was also not replaced a couple of times and no replacement bag in the bathroom bin one day the complimentary water also was not replaced after i drank it on the first night just an empty bottle left and the cups i used for tea were left at the mini bar dirty the safe also had problems on the last night i m sure i had the code right although one of the guys at the reception came and sorted this out immediately but said there might have been some problem with the circuit the air con would just not get the temperature right and if i didn t open the window during the night the room could get stuffy and dusty also the woollen bed cover had seen better days finally i doubt the floor was ever mopped the same long hairs were on the floor throughout my stay as i said in my positive remarks casa bonay is a beautiful place and the staff are lovely but there is definitely a need to pay more attention on these details once they re addressed casa bonay could go from being a good experience which it was to a terrific one, room was not ready for hrs after check in time yet it s was lovely and clean and the beds was comfortable the daily housekeeping is inconsistent very overpriced for a basic hotel you re paying for the location here, the room was a little too hot at night but possibly because we did not operate the air conditioning properly

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no issues or concerns even thou the stuff was the best i ever met in hotel yet and i cant think of a better location in entire city i still thing it a bit pricey even for the star hotel one of the elevators was broken that was really annoying. Ease to earls court subway station location and the ambiance

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the size of the room it certainly was compact and in our opinion poor value for money the bed was hard up against the window making it very difficult to get in and out extractor fan not working in bathroom and difficulty opening the window neighbours were too noisy and i smelled cigarette smoke on the other hand clean rooms with top quality beds and linens breakfast buffet of varied and always fresh items service at bar and breakfast exceeded expectations frau at check in went above and beyond for all guests no matter what demands they presented furthermore twin beds are not comfortable and air con was good actually heating the room, very helpful professional team ready to help anyway they could

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reception staff when i arrived were really helpful i was able to check in early and my bag was brought to my room for me and the car was parked as i was alone this was really helpful room was lovely large and spacious and bed is very very comfy, lovely hotel in a great location the staff were brilliant couldn t do enough for us would recommend this hotel to anyone

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breakfast could have been better the waffles and bacon were swimming in water, loved the location far enough away close enough for it not to be a problem beautiful but of amsterdam

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location good looking building there are lots of things i like there from the fact that the hotel check out can be extended till pm really great breakfast comfortable double bed spacey room very helpful and friendly concierge nice and fancy toiletries including spacey bathroom nice rain shower and heater towel rack elegant lobby location that nearby main train station yet it s not noisy nice fitness facility, love the Jazz bands on Fri and Sat, shower water temp fluctuated rapidly

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the confort of the room and bathroom the easy way to get the railway station. Very nice location close to metro tram station and excellent price range for bike rental if you prefer going around on two wheels overall interior is an excellent example of how student like hotel should looks like the personal was very polite and fullfit most of my requirements the breakfast is truly supercharge my day especially if you re up to stay up for thr whole day and night. Day i noticed that the hotel didnt actually offer shampoo asked the front desk and they were not very useful as i guess the hotel just doeant have any my rooms safe was also broken from day day i had noticed a few things dodnt get cleaned at all in the room day on my third night i went to sleep early for my early train out of town and ended up waking up to some sort of dance party in the room next door at am i called the front desk around and then minutes later someone knocked on the door and the party moved down the hall only far enough to quiet down for me to go to sleep i could still hear them from down the hall but was beyond my concern at that point upon checkout the hotel staff asked about my stay and were apathetuc to my complaints, the only small issues for us were the towels have seen better days and need to be changed they were clean but a bit thread bare there was no lock for balcony door we did query this but staff did not get back to us on it

0-the 1-confort 2-of 3-the 4-room 5-and 6-bathroom 7-the 8-easy 9-way 10-to 11-get 12-the 13-railway 14-station. 15-Very 16-nice 17-location 18-close 19-to 20-metro 21-tram 22-station 23-and 24-excellent 25-price 26-range 27-for 28-bike 29-rental 30-if 31-you 32-prefer 33-going 34-around 35-on 36-two 37-wheels 38-overall 39-interior 40-is 41-an 42-excellent 43-example 44-of 45-how 46-student 47-like 48-hotel 49-should 50-looks 51-like 52-the 53-personal 54-was 55-very 56-polite 57-and 58-fullfit 59-most 60-of 61-my 62-requirements 63-the 64-breakfast 65-is 66-truly 67-supercharge 68-my 69-day 70-especially 71-if 72-you 73-re 74-up 75-to 76-stay 77-up 78-for 79-thr 80-whole 81-day 82-and 83-night. 84-Day 85-i 86-noticed 87-that 88-the 89-hotel 90-didnt 91-actually 92-offer 93-shampoo 94-asked 95-the 96-front 97-desk 98-and 99-they 100-were 101-not 102-very 103-useful 104-as 105-i 106-guess 107-the 108-hotel 109-just 110-doeant 111-have 112-any 113-my 114-rooms 115-safe 116-was 117-also 118-broken 119-from 120-day 121-day 122-i 123-had 124-noticed 125-a 126-few 127-things 128-dodnt 129-get 130-cleaned 131-at 132-all 133-in 134-the 135-room 136-day 137-on 138-my 139-third 140-night 141-i 142-went 143-to 144-sleep 145-early 146-for 147-my 148-early 149-train 150-out 151-of 152-town 153-and 154-ended 155-up 156-waking 157-up 158-to 159-some 160-sort 161-of 162-dance 163-party 164-in 165-the 166-room 167-next 168-door 169-at 170-am 171-i 172-called 173-the 174-front 175-desk 176-around 177-and 178-then 179-minutes 180-later 181-someone 182-knocked 183-on 184-the 185-door 186-and 187-the 188-party 189-moved 190-down 191-the 192-hall 193-only 194-far 195-enough 196-to 197-quiet 198-down 199-for 200-me 201-to 202-go 203-to 204-sleep 205-i 206-could 207-still 208-hear 209-them 210-from 211-down 212-the 213-hall 214-but 215-was 216-beyond 217-my 218-concern 219-at 220-that 221-point 222-upon 223-checkout 224-the 225-hotel 226-staff 227-asked 228-about 229-my 230-stay 231-and 232-were 233-apathetuc 234-to 235-my 236-complaints, 237-the 238-only 239-small 240-issues 241-for 242-us 243-were 244-the 245-towels 246-have 247-seen 248-better 249-days 250-and 251-need 252-to 253-be 254-changed 255-they 256-were 257-clean 258-but 259-a 260-bit 261-thread 262-bare 263-there 264-was 265-no 266-lock 267-for 268-balcony 269-door 270-we 271-did 272-query 273-this 274-but 275-staff 276-did 277-not 278-get 279-back 280-to 281-us 282-on 283-it

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a bit pricy but it was good value for quality

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great location near the most interesting part of london the staff is friendly e ready to help the building is nicely renovated moreover staff was very helpful beautiful rooms. Lovely staff great hotel stylish and homely room very nice staff very helpful and location was great for transport links. Aircondition and fan in the bathroom didn t work, the location is good very convenient to all the attractions services is good

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the restaurant was closed during my stay which was something i didn t know until my arrival there are many places to eat close to the hotel however one of the reasaons i made a reservation was the great reviews of the restaurant the room could be bigger especially considering the room rates

0-the 1-restaurant 2-was 3-closed 4-during 5-my 6-stay 7-which 8-was 9-something 10-i 11-didn 12-t 13-know 14-until 15-my 16-arrival 17-there 18-are 19-many 20-places 21-to 22-eat 23-close 24-to 25-the 26-hotel 27-however 28-one 29-of 30-the 31-reasaons 32-i 33-made 34-a 35-reservation 36-was 37-the 38-great 39-reviews 40-of 41-the 42-restaurant 43-the 44-room 45-could 46-be 47-bigger 48-especially 49-considering 50-the 51-room 52-rates

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plumbing is slow

0-plumbing 1-is 2-slow

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very comfy bed beautiful decor didnt have enough time to use leisure suite but maybe next time only had night stay so didnt sample the cuisine as wanted to take in some of the sites and early start next am home. Superb hotel friendly staff cozy atmosphere and excellent location beautiful spa michelin rated restaurant and lovely gardens and bar converted from an old bank give this place special character highly recommended. Staff not so friendly especially night duty faulty power socket for both rooms

0-very 1-comfy 2-bed 3-beautiful 4-decor 5-didnt 6-have 7-enough 8-time 9-to 10-use 11-leisure 12-suite 13-but 14-maybe 15-next 16-time 17-only 18-had 19-night 20-stay 21-so 22-didnt 23-sample 24-the 25-cuisine 26-as 27-wanted 28-to 29-take 30-in 31-some 32-of 33-the 34-sites 35-and 36-early 37-start 38-next 39-am 40-home. 41-Superb 42-hotel 43-friendly 44-staff 45-cozy 46-atmosphere 47-and 48-excellent 49-location 50-beautiful 51-spa 52-michelin 53-rated 54-restaurant 55-and 56-lovely 57-gardens 58-and 59-bar 60-converted 61-from 62-an 63-old 64-bank 65-give 66-this 67-place 68-special 69-character 70-highly 71-recommended. 72-Staff 73-not 74-so 75-friendly 76-especially 77-night 78-duty 79-faulty 80-power 81-socket 82-for 83-both 84-rooms

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customer service is impressive, i only wish they offered a bigger beer at the bar as well as the front office staff was very helpful and very courteous breakfast was excellent specially croissant very nicely located, could have had more tea and coffee available the beds were very comfortable staff were extremely efficient and friendly we were able to check in at which was extremely good after travelling down on the overnight sleeper train. The lack of ramps made moving luggage challenging

0-customer 1-service 2-is 3-impressive, 4-i 5-only 6-wish 7-they 8-offered 9-a 10-bigger 11-beer 12-at 13-the 14-bar 15-as 16-well 17-as 18-the 19-front 20-office 21-staff 22-was 23-very 24-helpful 25-and 26-very 27-courteous 28-breakfast 29-was 30-excellent 31-specially 32-croissant 33-very 34-nicely 35-located, 36-could 37-have 38-had 39-more 40-tea 41-and 42-coffee 43-available 44-the 45-beds 46-were 47-very 48-comfortable 49-staff 50-were 51-extremely 52-efficient 53-and 54-friendly 55-we 56-were 57-able 58-to 59-check 60-in 61-at 62-which 63-was 64-extremely 65-good 66-after 67-travelling 68-down 69-on 70-the 71-overnight 72-sleeper 73-train. 74-The 75-lack 76-of 77-ramps 78-made 79-moving 80-luggage 81-challenging

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for a breakfast buffet is a lot considering what they offered runny scrambled eggs bacon sitting in grease soggy hash brown patty and extremely small room too small for a wardrobe you can t walk in the room the door hardly opens window was broken noise cold air light was flickering wifi extremely slow and unstable additionally elevator is up steep stairs not suitable for those with mobility issues or carrying heavy luggage no in house restaurant bar limited

0-for 1-a 2-breakfast 3-buffet 4-is 5-a 6-lot 7-considering 8-what 9-they 10-offered 11-runny 12-scrambled 13-eggs 14-bacon 15-sitting 16-in 17-grease 18-soggy 19-hash 20-brown 21-patty 22-and 23-extremely 24-small 25-room 26-too 27-small 28-for 29-a 30-wardrobe 31-you 32-can 33-t 34-walk 35-in 36-the 37-room 38-the 39-door 40-hardly 41-opens 42-window 43-was 44-broken 45-noise 46-cold 47-air 48-light 49-was 50-flickering 51-wifi 52-extremely 53-slow 54-and 55-unstable 56-additionally 57-elevator 58-is 59-up 60-steep 61-stairs 62-not 63-suitable 64-for 65-those 66-with 67-mobility 68-issues 69-or 70-carrying 71-heavy 72-luggage 73-no 74-in 75-house 76-restaurant 77-bar 78-limited

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they don t have a lift. Location very clean and really comfortable. Second day of room service was very poor but not a big deal far away from tube stations moreover staff were not that friendly

0-they 1-don 2-t 3-have 4-a 5-lift. 6-Location 7-very 8-clean 9-and 10-really 11-comfortable. 12-Second 13-day 14-of 15-room 16-service 17-was 18-very 19-poor 20-but 21-not 22-a 23-big 24-deal 25-far 26-away 27-from 28-tube 29-stations 30-moreover 31-staff 32-were 33-not 34-that 35-friendly

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breakfast was good one staff member was exceptionally good. Everything best place out of many i ve stayed in london

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excellent old fashioned hotel however booked superior twin room smelt musty and bath very stained as was grouting spoke to front desk and got reallocated next room ok but nothing special bathroom tiny and anyone a bit immobile would struggle no free wifi is very disappointing, the location the room was nicely decorated and clean, location clean and comfortable rooms

0-excellent 1-old 2-fashioned 3-hotel 4-however 5-booked 6-superior 7-twin 8-room 9-smelt 10-musty 11-and 12-bath 13-very 14-stained 15-as 16-was 17-grouting 18-spoke 19-to 20-front 21-desk 22-and 23-got 24-reallocated 25-next 26-room 27-ok 28-but 29-nothing 30-special 31-bathroom 32-tiny 33-and 34-anyone 35-a 36-bit 37-immobile 38-would 39-struggle 40-no 41-free 42-wifi 43-is 44-very 45-disappointing, 46-the 47-location 48-the 49-room 50-was 51-nicely 52-decorated 53-and 54-clean, 55-location 56-clean 57-and 58-comfortable 59-rooms

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