Datasets:

adamamer20

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synthetic-sentiment-segmentation

like 0

hotel could have parking for customers clean stylish hotel in a good location not far from la ramblas and although on a main road set back and quiet once you re inside polite and helpful staff, no fitness room single bed perhaps a wider range of pillows for creaky old necks

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checking in was relatively straightforward if a little cold we were shown a city map and some things to do but weren t shown to our room or shown the restaurant and pool facilities maybe that s being picky but i would expect special treatment from a especially as it was not overly busy the room looked nice from the surface but the toilet made a sound every hour i d put this down to bad plumbing the shower drain also stank of sewerage breakfast on the first morning was ok at first the fresh orange juice was nice but the service was terrible after being seated we were asked what we would like before receiving the menus after asking for the menu the waitress stood over us as if we were going to make a decision in that instant after asking for minutes we were ignored for then after calling back the waitress we ordered earl grey tea and an omelette with cheese tomato ham and onion what we received was generic tea and an omelette with nothing inside but absolutely covered in salt while my girlfriend was at the table and i was fetching some croissants as we couldn t order pancakes as we were ignored from that point on i was offered a coffee and my girlfriend requested that the waitress ask me when i return to the table after all the waitress never returned so we left just a terrible experience we didn t go to breakfast the next day as the amount of salt in my eggs made me feel sick so we paid for breakfast at a local cafe for very little money and not only was the food better but the waitress was attentive too upon checking out we were hit with a myriad of random charges for a room service tray next time i will ask them to bring it in their hands the room service tray was also never collected so i had to leave it outside the door it was still there after midnight by the way. Bathroom was lovely staff were friendly nothing was too much they were happy to go above and beyond to ensure my stay was enjoyable i would definitely be coming back to this hotel

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hotels offers bicycle rent rental rate is extremely high and bikes can only be rented out for hours costs euro this should be changed especially in a city like amsterdam where the best way for transport is hopping on a bike, bed and pilliows could have been to a better standard

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very small bathroom view looked out on the next building m away we were unluckily surprised when we had to wait one extra hour for our room to be prepared when checking in finally we had to complain about the room for not being what we have reserved via booking com we ordered double room with double bed cm nad single bed cm or so we got only two single beds and one extra bed which was not a proper bed bud folded out arm chair the new room in stead was a bit better but we got it after next hours so lost hours when checking in and the room was even smoky the last complain is about the room services when during nights the room was cleaned only twice because the cleaning staff came always late when we were already in the room after pm or so first of all the hotel shouldn t offer a room for the rooms are rooms for two but for three it is like in small student dormitory and the price completely does not meet the dis comfort i would never again book this hotel and the only thing we did not complain and did not require reimbursement was that we did not want to waist our holiday time but the booking com should check on the details and probably complain to the hotel instead of us we may be reimbursed some money but not the time we had to spend in the untidy and not corresponding room, comfy chairs in bedroom would be nice the view from our room we were probably at the side of the hotel looking over all pipes no view

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good location near the station buffet dinner was good

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we paid per room to be put in a disabled room the room was also tiny. Location close to tube breakfast good the price was to be expected in central london however rooms were fairly small considering price

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the service was excellent all staff were very helpful we received a discount on the first night for a room we stayed in didn t have a very good view but the next night we were moved to a bigger room with a great view we loved our stay and will hopefully be returning soon

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hopefully slippers provided. Breakfast very expensive we went to the nearby o complex for breakfast instead tv control volume was either on loud or off no in between didn t report as not in the hotel much anyway nevertheless staff were very friendly and really helpful in a great location

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the breakfast was the only slight disappointment we ordered a room service which was slightly late and the quality was not as we would have expected the bacon was pretty underdone. The staff were lovely and extremely friendly my daughter and i felt very comfortable and thoroughly enjoyed our stay i would definitely use this hotel again and would recommend it to all my friends and family spa treatments and food in the restaurant were a little pricey but to be expected since it s in a nice area of london and a very nice hotel did want to book the treatments but had a busy weekend planned may have booked it if i stayed for another night. Lack of personal safe in the room a little dark and consequently hard to work out how to get around the hotel mattress was a little too soft

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gentel and polite staff in addition extremely comfy bed lovely shampoo conditioner magnified mirror in the bathroom thick curtains to create a dark room super comfy couch separate shower iron and board and hairdryer already in the room

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water in show had unpleasant smell, service in restaurant was not up to the standard of the rest of the hotel, its a very clean star hotel at best, the bathroom could have done with updating and ad the shower was part of a bath so my mum was unable to use it because of the difficulty of getting in and out

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a bit too expensive for a hotel without lifts also i would totally give this place stars but on my check out the desk staff asked if i needed a taxi i said no i could easily walk outside and catch one of the many that were waiting across the street there is a taxi pick up spot across the street with a line of taxis waiting he said no i will call it is better so i waited and took his taxi my fare to gare de lyon was euro but when i went to pay it he handed me a bill for ten dollars more claiming it was because they had called him to say i was angry is the understatement of the century i thought the manager was being nice turns out he was ripping me off too wifi speed to be improved

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far from activities restaurants and things to see industrial area not suited for leisure travelers worst shower pressure i have ever experienced scolding hot water in the cold tap staff very disinterested in addressing our concerns found the reception staff very unhelpful and aloof. I really liked the hotel i can t regret to choose crown plaza docklands the staff was quite helpfull and kind nonetheless exceptional boutique hotel exceptionally clean larger rooms than a lot in paris beautifully decorated and furnished hour room service wonderful service the extras matter bar room service great courtyard little business centre complimentary mini bar umbrellas the property is in a truly wonderful location minute walk to the base of the eiffel tower minute walk to rodin invalides armee museum gorgeous shopping alley minute walk with exceptional boulangerie patisseries fromageries resturaunts on the door step so is a metro and a supermarket across the road i received a great rate much cheaper than the rate direct through booking com which made this exceptional value for money otherwise maybe a but pricey the team should be proud this hotel does not have tea or coffee making facilities in the room therefore you can t make a cuppa with your favourite tea or when you really want one

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real old style. Great helpful staff contemporary layout with lovely bedrooms with nice coffee machine gym was great and breakfast was fresh with plenty of staff but it would have been nice that there were scarmbled eggs on the buffet some warm food selection in the morning is always nice. The wi fi wasn t working too our cards were blocked net day my boyfriend was concerned, our room was too hot the hotel switched into winter schedule and turned off the air conditioner that s the answer i got after complaining about the room temperature they told me to open the window

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few small issues with room cracks and paint missing on walls especially around window room was very warm but a fan was present for us there is air conditioning but i was told it s turned off in winter even though it is spring now the guests don t get the choice to us it

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the staff and location are excellent the d cor is very boutique and special we would recommend the hotel highly, bed was dreadful it juddered if you moved a finger slept on sofa so that husband could sleep undisturbed, interesting decoration the parking is not free but on booking com its mentioned parking the pool is also not with warm water and not clean so couldnt use the pool i would not go to this hotel again

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friendly helpful staff location was excellent for train and metro station hotel cleanliness was superb but comfy beds very friendly staff and a lovely quiet room. Great location right next to place de la bastille and metro stop not far from gare de l est easy walking or metro rides to all attractions nice bed but moved away from headboard mirror is also the tv free tea and coffee downstairs in the afternoons big bedroom and big bed lots of free parking god breakfast we ate in the hotel restaurant nights as no alternative nearby and the buffet is good yet the decor was a little dated and there wasn t a great range of complimentary teas in the room the spa was nice but you couldn t really describe the pool as a swimming pool as it was too small to take more than two strokes the breakfast was dissapointing a lot of the food was prepackaged and there wasn t a great selection

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the windows do not offer enough soundproofing but maybe i m just too sensitive to sounds it is the case with many many hotels. Rooms are a bit small but practical, hotel is behind a school or some kind of kid facilitiy that woke you up every morning a new hotel so all the facilities functioned well nice modern design nice and kind staff pretty good internet similarly room size to small for the value paid location and free parking were great new rooms in the extension are very good

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the room very few plugs no usb ports shower water temp unstable outdated loud construction heard in room everyday and i was not notified at booking location is very good nice rooms the service provided in this hotel was below my expectations one example i asked to the concierge to book a taxi yesterday morning answer don t worry you don t need to book taxi there is a line in front of the hotel when i arrived no taxi was there i missed by train because i had to find one by my own of course nobody was in front of the hotel or in the lobby to help me i am disappointed and will not come back but breakfast was great but they ve run out of cooked breakfast juice and water and took a while before they stocked up again perhaps because it was a saturday morning and the restaurant was packed, location the free mini bar was a good addtion

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the room was very nice and i was impressed with the fact that a star hotel has staff to bring your suitcase to the room

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a c noise although very small room sold as luxury break but although bathroom was very good the bedroom was quite basic, the location was excellent staff were most helpful really enjoyed the complementary juice and croissants in the morning a very nice touch lovely room good wifi still the room was comfortable as was the bed was still good value despite the problems

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this hotel is without a doubt beautifully presented the decor is lovely in this listed property the bed was comfortable it has a nice selection of toiletries the filter coffee in the room is a very nice touch the staff were very friendly helpful and polite, location rating and value the rooms are adorable but small perfect for one person in a queen room, i am an older person not tech savvy the staff were great and did not make me feel inferior for not understanding everything i really enjoyed this place the taste is always delicious and never changes, it's hygienic, kids love eating McDonald's fried chicken nice lounge facility when you book an executive room massive thank you to the staff for posting back my hair straighteners after i left them very helpful bunch

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location is good and the microwave could be handy shower and bed were very good room was clean bathroom nice no ac but they had a fan in the room which was nice x single room types cozy standard executive each bit more expensive i had standard it was fine location is awesome staff is friendly breakfast buffet was great and plentiful. Bad a c not very clean the bed is not that much comfotable the staff were very friendly and nice the restaurant bar is a beautiful historic gem it is located within walking distance minutes of museum district and flower market be sure to take a canal ride it is located literally across the street

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fab breakfast lots of choice

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the room small room than what shown ta booking cold and old for a star hotel you could have provided toothbrush paste the tram stops right in front of the hotel which makes it very convenient even if located away from the city center the breakfast is superb with an array of choices whereas location is good the bed is very comfortable hotel and rooms lovely excellent location and great breakfast, location was great we stayed in one of the annex rooms bathroom was very narrow

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the carpets was clean but think it could do with a change as lots of marks stains. Not sure about using the computer as a tv too the sound quality was very poor and difficult to hear some programmes at all also found it difficult to read the channel selection from the bed because it was so far away from us awesome stay staff was great and helpful minute walk to eiffel tower and the hotel parking is best in paris if you choose to drive would love to stay again

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be aware of extra reservation draw after payment the reception staff and serving acted not serviceminded not many smiles or pround of my job here you are staying in the best place i make sure workjoy the breakfast is okay but the prices for ect omelet or pancakes which is only served on the side with extra charge is headshaking expensive first and last stay ever

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size of the bathroom was too small felt uncomfortable when staff were talking in their own language because of maitance they gave us lower class room than our real booked room public areas and room was amazing big room excellent location

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staff excellant nonetheless views aren t fantastic and the plumbing pipes are a little noisy from other rooms. There was no iron likewise the spa was all booked for few days ahead so it was not possible to sign up for any treatment at all staff at the spa reception almost did not speak any english and was quite rude and not helpful terrible food at the room service microwave cooked frozen pizza for about eur was the only option available when i checked in around pm room cosy and warm comfortable bed breakfast good

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as soon as we arrived we were excited we were staying here and every moment after that we were continually impressed by the service facilities and mostly the unique styling of the hotel was very refreshing to see a hotel outside of the usual cookie cutter styling everything was great clean and new good breakfast the works are still on but it was not a problem also very comfortable bed and pillows but room rather small although very well appointed, it s a nice hotel clean. The room was tired alao was not cleaned properly found socks from previous customer on floor and toe nail clippings in bathroom

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great customer service in providing information about the locality the check in process was smooth efficient and with minimal waiting time, rooms are very small don t look like photos nothing in very good condition, right in brick lane newly renovated luxury room with nice bathroom with lovely toiletries comfortable bed quiet efficient reception that actually took note of my request for the top floor a very good value i managed to get a superior room for on sunday before bank holiday, staff is very friendly and they made excellent recommendations for dinner bike rental service clean and central, furniture and premises in need of a bit of renewal quality didn t warrant a star rating table in our room cracked taps poorly worked mirror light faulty

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friendly staff and will go out of their way to assist you early check in is never a problem nice comfy bed meant i slept like a log not before i d polished off the warm cookie though. The staff smile and greetings and enquiring about any help or thing to make our stay more enjoyable, the door staff and restaurant staff very good, even it is old it super well maintained and clean the location also reachable by tram

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poor water flow on bathroom very old water taps and mixes too old electrical switches and sockets, staff were extremely helpful breakfast was excellent and location for new year celebrations superb. Small room but this is the standard in pairs no mini bar at the room conversely the room was unbearably hot additionally only negatives bedroom lights too bright with no adjutment and no side light. Very shabby and threadbare all over room had dirty doors and walls shabby furnishings a bed that had seen better days pillows that seemed to have half of the filling taken out at the prices they charge in my case you d think they d supply a minibar or at least tea and coffee making facility staff interrogation when entering the hotel bordered on rude i know this hotel from years ago they appear not to have done a thing to keep up its appearance since this is little more than a boarding house at hilton prices i would never stay at this hotel again nor would i recommend it to anyone

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there was major refurbishment happening and booking com did not advise of this had i known i would have stayed elsewhere some facilities were closed and there was serious hammering and drilling going on in room next to us. The breakfast could have a little more variety

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clean spacious room with great view of the shard. Comfortable clean and within easy reach of the festival hall perfect for one night stay in london. At the time i was staying there the lobby was under refurbishment and had no access this lead to having a tough accessibility as every time i had to go through very narrow stairs to reach the elevators

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every member of staff were excellent friendly and helpful the hotel was perfect for a stop over for one night between airport and port prior to a cruise, the reception staff were not very helpful and often rude tube wasn t running on this particular weekend which made for packed buses but luckily we like walking

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great hotel in a very convenient location with comfortable rooms friendly staff and above average breakfast. Bathroom s water supply was very unstable

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the location is good and also breakfast was good but very expensive likewise staff very helpful friendly and informative. Modern and clean building

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the room was far too warm even adjusting the room temperature didn t help and neither did having the window open there were scuff marks all over the walls and the bath was too small. Only pillow in the rooms no bath and no biscuit for your tea of coffee bar very expensive, the room was advertised as self catering but there was only a small microwave kettle and sink in the kitchen area i was expecting at least one hob ring and one saucepan there were no bowls etc for heating food in the microwave only two small cereal type bowls and two small plates everything else was excellent although best get down to the breakfast room early before all the nice things go on the other hand location was good and room was clean and comfortable staff polite and welcoming. The service in the breakfast room you should have a room rate incl the eur breakfast too much hassle wit paperwork also i had to receive a package from dhl which was ill coded by the hotel clerk mr bell a grave mistake for something simple hence i encourage to increase training for staff on the other hand curtains didn t meet as a few hooks missing

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the bed was very comfortable the room was quiet and spacious, i wouldn t advise you to bring a cat because there s no room to swing it in one of the rooms although the bed was big enough it was a little cramped and i stubbed my toe it hurt. Very slow lift room was very small but was booked as small so i expected it too expensive

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good quality hotel but definitely not a star hotel the bar on floor is amazing with a good choice of wines, great location and facilities the apartments have everything you need for a short or long stay you do feel like you re living in a georgian london square

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the room was cold on request we were provided with a room heater however the heater was not very good as it didn t really generate any additional heat

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lower ground floor room l possibly the smallest bathroom i ve ever stayed in awful view from windows not inspiring to see the rat traps outside won t go back. Perfect location for requirement to attend the o wonderful stay made a very relaxed weekend couldn t fault the hotel

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the sink in kitchen is too small and no folk and spoon no shower curtains the wifi in the apartment building was not functioning one of the staff stop my friend s speak rudely i don t know want u say she said how could a person living in a modern city don t know what is wifi i don t think she had a suitable manner to customer despite the original double room was really a single with only access to one side of the bed and no floor space we asked to move and they accommodated thankfully the air con made too much noise so had to switch it off. Although the options for food for breakfast were excellent the tea and coffee were awful both in the room and at breakfast still very happy with our stay wanted a little more time to see the hotel what we did see what top notch

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room bit small but thats nothing new in paris the good king size bed has compensate it room service food was not great and the hotel was hard to get to with a pram and the hallway carpet smelled dusty the extracter fan in the bathroom didnt work we requested a triple room and were given a double and then another bed was fitted that was very uncomfortable not the best experience considering hilton hotels are normally much better location and staff approachable and understanding enjoyed breakfast expensive for drinks

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maids do not speak english smell in the room possibly from loose panelling hiding drainage from bathroom taken from my account as security deposit which takes several days to be released credited to my account

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i liked the interior design of the lobby restaurant and the rooms every thing was unique and modern very clean with amazing staff proximity to champs elysee eiffel tower metro station supermarket pharmacy cordial bellman staff at the breakfast restaurant. Staff in reception and concerge

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only a minor comment rooms are smaller than your average continental european hotel room but absolutely acceptable for central london the shower is to small

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food from room service was really bad. Ideal location mins walk from earls court station friendly helpful staff very clean and comfortable

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the breakfast is excellent and also the fitness centre bed was very comfortable and service was very helpful the location is superb quiet and feels like living in london yet walking distance to everything. No air conditioning very small room definitely not a star hotel

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very clean nice yogurt at the buffet good pains aux chocolats

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rooms need to be ungraded very tired breakfast queue at busy times, friendly and helpful staff very clean room and building in general. Staff really nice and helpful clean having member of staff interrupt us on first night to check mini bar and member of cleaning staff knocking on door at hrs to clean and we hadn t yet checked out

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very un friendly staff we liked the huge tv in our room and the electric water jug everything was very clean one young man at the reception was very friendly compared with the rest of the staff. Nice central location lovely modern rooms overall very happy. I didn t like the style of the room temperature too cold furthermore convenient location neat room clean bathroom very clean and proper room good shower great location if you have business around the very comfortable bed simple but decent breakfast kind and helpful staff

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wasn t the cleanest hotel but was perfectly adequate receptionist when we checked in was lovely but rest of staff were not quite so welcoming again not a problem if you just want to come and go only real issue was the luggage storage not very secure and worried that somebody may take a liking to our cases more was fine though all in all a good stay and would definitely stay again. Room service meal was average furthermore some of the hot breakfast buffet a little cold

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breakfast very basic only hot food sausage scrambled egg which wasn t very nice rude front of house staff outside that let you in the gate after sending us underground to park the car he hadn t told reception to unlock the gate so we had to walk back up tell him he didn t go in to tell them he sent us in to do it

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great staff snacks available almost all day extremely comfortable bed. The views are amazing very unique boutique hotel additionally good location just km from prater very good breakfast. Easy to get to central london using the dlr jubilee line in about minutes nice hotel. Breakfast was nice location was great

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expensive bar dtinks, one of the cups in the room was not washed before our arrival and was sticky charged for laundry service which we did not use and was taken off the bill so people must check before paying although the views and the breakfast was faultless, our room did not suit our needs well it would have been excellent for a businessman with little luggage or grooming needs i learned that my recent strategy of booking a room with more square feet did not necessarily get us a more comfortable room in ways that were important to us likewise the shower was amazing the complimentary coffee tea and biscuits were great sky sports in the room was a brilliant bonus

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we booked the room to go on an expat coach tour a departure this appears to be a regular pickup point provides guests for the hotel there is no facility to get an adequate and early breakfast for these guest we were offered a take away breakfast that included a cookie this seemed an expensive and inadequate option we bought yoghurt from the supermarket this seems to be a significant oversight by the hotel, breakfast wasn t included and seemed expensive. Great hotel cheap and cheerful in an amazing location the lobby was small everything lovely staff so very helpful the food was very good and the rooms were nice and clean

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the hotel was a lovely location and a nice walk to the restaurant we had booked staff were very friendly and room service good, just the typical european approach of joing two single bed mattress to make it double bed but this is not to take away from the overall experience of a well run boutique hotel the rooms were spacious with comfortable beds staff were very helpful and friendly

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bed was too hard for my back but the location its really worth it excellent hotel very comfortable with luxurious furniture the staff were so friendly and helpful i was working with one of the museums so this was a perfect location for me minutes walk all the staff were excellent, hotel rooms look very old and in need renovation as well as new furniture

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mess up with the parking we ended up in the wrong car park no drop off space at the front meant we were unable to check with reception the car park that has the hotel deal said no entry an electric charge point would have been good, lift wasn t working to floor as under maintenance room service dinners aren t the greatest

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breakfast buffet spot on. Bath rooms very small any slightly fat person can not fit in the shower capsule pictures of the rooms lobby toilets shown at the time of booking does not reflect what is actual size of room and baths it simply misguidesgood we just love the great welcoming and hospitality that the staff offer. Design breakfast, location of hotel excellent sky lounge bar great restaurant served best steak and peppercorn sauce i ve had in a long time, great ambiance very helpful friendly staff lounge area perfect for work or just chilling out room pod like but huge comfy bed great shower all very hi tech

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big comfortable room delicious breakfast and excellent location a few steps from the metro station and minutes from the city center would definitely stay here again similarly quiet street handy to paddington station good bathroom with bath helpful staff very nice continental breakfast buffet no need to pay extra for english breakfast plug would not let fill the sink with water conversely the hair dryer didn t work i think the price of breakfast was costly even for london conversely staff very friendly and helpful second room we stayed in very comfortable apart from loose toilet seat

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bath robes would have been a nice touch. Nice breakfast with quick service very nice position. Didn t eat breakfast at the hotel, the room was run down for a star hotel and the carpet was stained the room was overpriced for its condition albeit close to facilities and in a popular area, very welcoming staff fantastic location great restaurants in the area

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the location was great close to las ramblas but not too close staff were very friendly and helpful and the hotel and room were spotless nice touches such as chocolates in the room every day also the breakfasts were more complicated than they needed to be expensive for what they were we were in the basement the palm trip helper they have in the room couldn t get a signal or mobile signal

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can t fault a thing so pleased with everything best hotel in paris highly highly recommend new facility very clean quiet and comfortable bedding and rooms free laundry facility onsite small kitchen area allowed cooking in room tube station within minute walk helpful staff. The room was cold could not get the heating working. There wasn t much choice at breakfast, excellent all round staff amazing also the mattress could have been softer

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general simplicity of the premises was good whereas was allocated a fabulous upgrade free of charge whereas the rooms were dirty and cold. Beds were very low room was quite dark it needs more lights. Staffs are very kind and they positively and willingly help me to take my delayed baggages also first night the room was so hot we couldn t sleep adjusted the thermostat could not open windows because of rain following nights were better because we could open windows bathroom floor didn t seem to have been cleaned for awhile

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excellent location very comfortable beds pillows very clean a minor point i m not an officienado but coffee at the hotel is abysmal don t know if it s the water but don t bother making coffee in the room as it s undrinkable the coffee at breakfast isn t much better, very clean hotel great location

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the night manager was brilliant and went the extra mile to make me smile when little things when woops enjoyed the nesspresso coffee machine in the morning staff always greeted me and were friendly smiley lots of choice at breakfast close to the beach good air con clean close to great restaurants as well as wonderful historical modernist hotel stunning architecture right off las ramblas wonderful staff adriana omar and jose luis were extremely helpful in suggesting restaurants and giving directions to sights really enjoyed our stay there

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loved it very modern hotel great stay it isn t in the center but there is a tram station right in front of the hotel it is a minute ride by tram to the center of amsterdam, it was superiur room in high floor with view in the center of the city very nice room i really like the location of the hotel and the view from my room big rooms and comfy beds the hotel is nice and there are restaurant and pizza and nice lobby

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beverage prices but its london i suppose as well as location was excellent hotel was lovely and modern spacious room and bathroom generous breakfast friendly staff. Large clean modern hotel lovely free to use of gym pool jacuzzi sauna even after checking out free upgrade to double twin with double beds even on vals night breakfast could be more variable breakfast time should be extended to at least we would have loved to see the paternoster operating. Wonderfully comfortable beds and lovely bathroom extremely spacious room and very attractively furnished silk covered chairs gave a sumptious feel loved it

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cramped room and bathroom nonetheless i did not like the location as it is not very close to the city center you need to take the bus and after the metro from sign in to check out our stay was perfect all helped by a free double up grade to experience the vibrancy and diverse culture of soho the soho hotel is a must location was good as dam square is mins away with tram station in the same street likewise staff were very friendly room was cosy and stylish metro and bus at the door moreover excellent location good aircon

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location is excellent walking distance to pancras and the west end

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the rooms are so nice the shower the view the bed moreover room service staff unfriendly noise from main street, room is very dated dark not comfortable at all very very basic

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service at breakfast was slow for an almost empty restaurant public spaces are limited in size and the fact that the roof pool was closed due to renovatios and nobody informed us about that before final booking not enough teabags and milk, gym was a bit tired but after walking all day i did not have the energy to use it anyway no breakfast and pricy, it would be nice if the nespresso capsules are refilled the nd day

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some of the fixtures have become worn and started to loosen which could be dangerous the musics wifi wasn t very good or strong even though it was meant to be included the room was supposed to have a river view but did not, no balcony breakfast withouth real cofee only machine cofee no fresh juce but syntethic conversely good location front staff good service although price location

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free food in fridge everday the view and corridors to rooms are drab they don t match the loveliness of the lobby and smartness of the rooms

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the room was very nice the location was good walking distance from the tube and museums

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awful view from bedroom bedroom wasn t clean tv and telephone didn t work initially room key kept deactivating

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i would like to thank sakina for her kindness and cooperative additionally bed was exceptionally comfortable room was also very comfortable and large room and view fabulous very efficient and happy staff food excellent will definitely book again. Location was excellent bed was very comfortable. Really good spacious rooms located on the banks of the thames best of all telly in the bath awesome

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the manager was nice when resolving our issue reception staff could be more friendly, good range of foods and drinks for the breakfast location is just next to earl s court station compact but clean equipment fully provided room friendly staffs still close to wembley stadium good shower pressure great location lots of food options out the back o the hotel. Apart from the noise it was a nice stay

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amazing breakfast and excellent quality of service and amenities i would thoroughly recommend this hotel, amazingly good staff all very friendly and helpful too i have never stayed at a staybridge before i like the concept and layout my room was big and very comfortable and spotlessly clean the shop at reception is a great idea and the hotel dog is a great touch

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location new hotel everything is new despite really nice breakfast really even for our yr old daughter the room was so spacious just great for the baby to play around for a while before sleep big beds and comfortable very close to metro station minutes and to a big supermarket as well minutes definetly clean helpful personnel kind and always happy to help additionally the location was perfect for our needs the soundproofing of the room was very effective. We were initially put in a lower ground room with no window and found it claustrophobic asked to be moved but the hotel was full that evening but promised a new room the next day and this promised was kept with reception making sure we liked our new room

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poor breakfast limited tv channels non italian

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lobby a bit noisy at night

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initial problems with wifi but the support team very helpful, everything was perfect especially the staff food and the location bar personal was sour, location very trendy place cool architecture big rooms for london although the room is so nice well decorated it has comfortable beds we stayed for night and there was nothing that we claim about very close to central station and subway it is worth for the money if i will come to milano i would like to stay again very very small room no view at all the only window was facing a narrow dark courtyard not worth the price

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the view from the room was perfect as our daughter was doing a topic at school on big ben and the houses of parliament, very poor room and toilet cleanliness over used furniture corridors were not vacuumed properly

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the room was very small but did have everything we required, booked the executive premier room thought that it would have a view be higher up only to find that it was on the floor asked for a quiet room got put in the room next to the lift could here the lift operating went to change the room which was no problem but got put above the bar night club could here noise and music in the early hours and then the chairs and tables scraping when the cleanup was be carried out not very superior or executive i m afraid, comfy bed spacious room convenient location opposite rennweg station also not too far to walk to old town. The bar had a metal clock table which was beautiful but because of drink spillage there was a strong metallic smell which meant we had to move seats the rooftop bar was shut which was a shame the cocktail making was very slow and the same cocktail tasted different each time the manager was excellent at rectifying this however our room smelt kind of damp i guess this was because of the poor ventilation in the bathroom. The location was excellent and the staff was friendly and responsive

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room dark bed comfy but not made we ll air con faulty had to move rooms at midnight, the price has grown quite a lot on the past years breakfast price is also high

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rooms had everything one needed. Jacuzzi didnt work no plug for bath and mixer tap broken so could run a bath only there two days so not really an issue but if its there it should work no tea making facilities as indicated on web site, very close to the subway min tu the city centre clean well furnished room, staff was back peddling on their word given to us on arrival we were met by a very nice lady who explained everything in excellent english and made us feel very welcome breakfast was pretty average coffee was poor and things kept running out and took a while to be replenished we waited half an hour for orange juice

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location clean comfortable bed great staff good breakfast. We didn t have room service one day nonetheless a very very very slow wifi bad blankets no baggage service to the room

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room clean quiet comfortable excellent breakfast ample hassle free car parking we use it to visit nearby relatives but it is also a great and fun location from which to do london with its fast ferry service to the centre

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luxurious for the price compared to other london hotels comfortable friendly staff stuffy channeling. We upgraded to a junior suite room and found that to be worth it we had the continental breakfast which had everything we wanted hard boiled eggs cereals toast pastries cold sliced meats and cheeses yoghurt fresh fruit so we did not upgrade to the full english breakfast hot cooked eggs sausages bacon roast tomatoes

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the bed could have been a little wider you have to pay for the cost of wifi

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i really cannot think of any moreover we stayed in room and the window opens to a wall thus no natural light can ever enter the room it is always night we luckily only had to stay there for nights and were most of the time out thus were not bothered to ask for a change but in any case hotels of this class and charging these money should not even offer such rooms

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receptionist staff

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horrible hotel hotel was so dirty the wall was stained with anything you can imagine and the cleaning service was horrible they dont really clean up the room just leave more towels there s no airconditioning the hall way was more cooler than the room we had to leave the door opened and what ever concierge says about condition of tourist spot was not true do not stay here additionally lovely spacious room a big bed and good facilities throughout the location is very convenient if interested in the hyde park oxford area reasonable public transportation connectivity very nice and helpful staff

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breakfast was excellent nice touch with a warm cookie on arrival rooms rather small with little leg room. Scrambled eggs on the breakfast tray in room could have been hotter and better made answer is a couldron bowl of boiling water underneath them toilet did not work and had to get staff to attend to it this took some time as it was weekend room a bit poky and bed nothing special in terms of comfort wanted to spend a second night on same rate but staff just said that wad the internet rate no flexibility obviously

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a treat for my birthday my friend told the hotel pre arrival of this and we were upgraded to a king size room rather than the queen we booked which was lovely spacious and comfortable following an early check in we left the hotel and on our return to the room found a card and slice of cake with a happy birthday message what a lovely touch the hotel is magnificent and sensitively restored we had our evening meal in the booking office which had a wonderful atmosphere relaxed and yet stylish the service was impeccable and the food delicious and great value for money, the reception desk staff are very friendly and helpful and the staff behave and check in check out time is very good, great mattress great staff service at the restaurant by the employee is excellent, location modern room with quite some square meters for central london

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top class in every respect, the room was far to hot and air conditioning was off for the winter our room was to hot to sleep opening the window allowed the mosquitoes in to feed such a shave our trip was marred by this uncomfortable room and lack of sleep however the carpet had nail tacks sticking out so easy to stab your toes when going from bedroom to bathroom was reported to reception but wasn t fixed when we returned to room reported again on checkout so no idea if attended to furthermore you need a torch to see in the corridors poor lighting in rooms no iron could not find mini bar for hours very disappointing never five star w hotel times better nevertheless fabulously helpful staff and great location to heathrow express train at paddington station and lancaster gate tube, all of the staff were very helpful and friendly except of one staff that he never satisfied our requests and inquiries he was not friendly and with short temper the breakfast is good and clean but does not have much variety there is no business center but they offer a tablet at the reception for customers when needed you have to walk or min to get to the nearest subway station

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