text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor | 0 |
@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6 | 1 |
@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly. | 1 |
@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged? | 0 |
@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta ! | 0 |
@USAirways landed safely everything worked out. | 1 |
@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that? | 0 |
@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. 👍👍 | 1 |
@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us! | 0 |
@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone? | 0 |
@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that? | 0 |
@USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets. | 1 |
@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather | 0 |
@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight! | 0 |
@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL | 0 |
@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat | 1 |
@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane | 0 |
@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out! | 1 |
@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees? | 0 |
@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air. | 0 |
.@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future | 1 |
@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers.... | 0 |
@USAirways - done :) | 1 |
@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy. | 1 |
@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1 | 1 |
@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service | 0 |
@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡 | 0 |
@AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport | 0 |
@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :) | 1 |
@SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience. | 0 |
@AmericanAir how can you not be taking calls? I need to change my flight! | 0 |
@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you | 0 |
@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep | 0 |
@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help? | 0 |
@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped | 0 |
@SouthwestAir why do your MDW gates have so many fewer seats than your planes? | 0 |
@SouthwestAir has the absolute worst customer service when trying to reach them by phone. | 0 |
@united call wait times are over 20 minutes and airport wait times are longer | 0 |
@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks. | 1 |
@JetBlue we were supposed to be Vieques by 3pm | 0 |
@JetBlue where is the "award winning service"? | 0 |
@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion. | 0 |
@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead. | 1 |
@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights. | 0 |
@USAirways yes. Every one of these on every flight is like this. There needs to be more Velcro or something | 0 |
@USAirways understood and so does us airways. Getting through tsa is the problem | 0 |
@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't. | 0 |
@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC | 0 |
@united you have a culture issue | 0 |
@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon | 0 |
@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed | 0 |
@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel | 0 |
@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons | 1 |
@AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow | 0 |
@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK | 0 |
@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care | 1 |
@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say "oh well" | 0 |
@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0 | 1 |
@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob | 0 |
@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane. | 0 |
@AmericanAir you could train your flight attendants to have some manners and decency | 0 |
@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K. | 0 |
@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous | 0 |
@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me? | 0 |
@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ | 0 |
@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious. | 0 |
@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek | 0 |
@USAirways you reminded me today why I fly @SouthwestAir | 0 |
@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink. | 0 |
@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused | 0 |
@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS. | 0 |
@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice! | 1 |
@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars... | 0 |
@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers | 0 |
@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable | 0 |
@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays. | 0 |
@united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU | 1 |
@united not able to DM you my confirmation number | 0 |
@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler | 0 |
@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip. | 0 |
@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr | 0 |
@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer. | 0 |
@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option. | 0 |
@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back. | 0 |
@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr | 0 |
@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail | 0 |
@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on. | 0 |
@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide? | 0 |
@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems | 0 |
@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO | 1 |
@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!! | 0 |
@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept | 0 |
@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what? | 0 |
@united My contact stuff is in the bag and I'm legally blind. This is so messed up. | 0 |
@united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL | 0 |
@USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on | 0 |
@united understanding the situation we waited and it was opened until 10:30pm | 0 |
@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are... | 0 |
@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious. | 0 |
@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach? | 0 |
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