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airline_sentiment
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@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks!
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@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.
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@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?
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@JetBlue You already Cancelled Flightled the one b4 us to DCA
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@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.
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@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.
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@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue
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@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!
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@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue
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@JetBlue you want me to talk to the wall?
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@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?
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@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6
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@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed.
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@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!
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“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks
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@USAirways you guys lost my luggage
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@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed
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@united that would be great
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@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!
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@united instead of be told when we board, we have to wait for the emails telling us about the delays.
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@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client
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@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.
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@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?
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@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!
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@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn
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@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent.
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@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.
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@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence.
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@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty
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@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo
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@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.
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@USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.
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@SouthwestAir Already signed up! Thanks! Looking forward to trying the Southwest experience.
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@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it
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@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks
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@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything
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@united you're terrible.
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@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing
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@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable
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@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow
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@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.
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@united is the worst http://t.co/27aitZl6nd
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@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too
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@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection
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@united trying to check in for tomorrow's flight. website keeps timing out. what's up?
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@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away
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@VirginAmerica Thanks so much for the awesome support, you guys rock!
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@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!
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@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining
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@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!
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.@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.
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@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.
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@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness
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@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies
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@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
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@SouthwestAir yes. Hung up and called a different number.
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@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights
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@AmericanAir still waiting for a flight... I should get my money back
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@AmericanAir It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.
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@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.
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@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting
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@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!
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@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?
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@JetBlue the one man in baggage office says "I dunno". HELP
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@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks
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@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.
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@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
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@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!
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@united flight just Cancelled Flightled. This is ridiculous
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@united I'm not as sure as you are. http://t.co/HSMpbSF4UF
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@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
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@united I will but right now I'm to angry
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@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face
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.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.
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@JetBlue its a wonderful thing!
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@JetBlue @EllaHenderson the highlight of being delayed #freeconcert
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@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.
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@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the
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@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers
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@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing
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@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??
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@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs
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@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are
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@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!
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@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!
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@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?
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@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool
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@SouthwestAir Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included.
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Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?
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@united nope I gave up - maybe they'll deliver it
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@SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer
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@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!
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@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.
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@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.
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@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.
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As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(
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I ❤️ flying @VirginAmerica. ☺️👍
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@JetBlue yeah that's all been done. Define "incidentals"? How much can I spend on gear so this trip is not a waste?
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Cc @DadBoner #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"
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@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous
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