text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@JetBlue Tried...considerable confusion...no announcement...no sign updates | 0 |
@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup | 0 |
@SouthwestAir was fantastic! That's the best flight service I've ever had. | 1 |
@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this. | 0 |
@USAirways worst experience ever!!!! | 0 |
@united Thanks. This one was delayed an hour and a half prior to scheduled departure. | 0 |
@united you're my early frontrunner for best airline! #oscars2016 | 1 |
. @USAirways It's been Cancelled Flighted. Your SM response is slow. | 0 |
@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you? | 0 |
@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS | 0 |
@united So far so good. Just stepped down in Denver. Next Stop Portland! | 1 |
@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401 | 0 |
@AmericanAir 2 months and still no exec platinum member cards. What gives? | 0 |
@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed | 0 |
@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA! | 1 |
.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait? | 0 |
@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere | 0 |
@SouthwestAir Roger wilco. | 0 |
@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp | 0 |
@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue | 0 |
@AmericanAir Thank you! You will see me :) | 1 |
@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf | 1 |
@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat | 0 |
@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes. | 0 |
@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay | 0 |
@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid! | 0 |
@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks | 0 |
@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with | 0 |
The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned. | 0 |
@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation | 0 |
@united your airline is the biggest joke of an operation in the world. | 0 |
@AmericanAir so great AA1103 sitting for an hour first technical problems now what? | 0 |
@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail. | 0 |
@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest. | 0 |
@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed | 0 |
@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :) | 1 |
@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE | 0 |
@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..?? | 0 |
@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID. | 0 |
@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it. | 0 |
@USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there | 0 |
@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns. | 0 |
@USAirways I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems. | 0 |
@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami! | 0 |
@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones. | 0 |
@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours! | 0 |
@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might "know" but don't show it. | 0 |
@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print | 0 |
@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches | 1 |
@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes?? | 0 |
@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer | 0 |
@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW | 1 |
@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j | 0 |
@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑 | 0 |
@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/ | 0 |
@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help? | 0 |
@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm????? | 0 |
@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9 | 0 |
@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp. | 0 |
@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request | 0 |
@USAirways you guys straight up suck ass | 0 |
@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights | 0 |
@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful | 0 |
@united @suntoshi I still like you united airlines | 1 |
@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy | 0 |
@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation. | 0 |
@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning. | 0 |
@united ouch not fair | 0 |
@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed. | 1 |
@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice | 1 |
@united where are our luggages? With a group and over 20 luggages are lost | 0 |
@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available. | 0 |
@JetBlue Thanks for the complimentary upgrade to first. You are the best! | 1 |
@united while busy on his cell phone ??? | 0 |
@VirginAmerica Your planes are really pretty. Just thought u should know that. :) | 1 |
@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock | 1 |
@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board. | 1 |
@SouthwestAir luv my companion pass! | 1 |
@united how can you never got a flight from austin to Houston in time for a connection ever? Ever! | 0 |
@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me. | 0 |
@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN | 0 |
@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation | 0 |
@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United! | 0 |
@SouthwestAir can't wait! Thanks for the response!❤️ | 1 |
@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences. | 0 |
@AmericanAir Please REPLY! How do you mess up my rebook TWICE??? | 0 |
@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out | 0 |
@USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today. | 0 |
@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta | 0 |
@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again! | 0 |
@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :( | 0 |
@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! | 0 |
“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you! | 1 |
@JetBlue Thank you very much! | 1 |
@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE | 1 |
@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up. | 0 |
@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix! | 0 |
@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today | 0 |
@JetBlue I may not make my connection and need to find out my options, yet no one is here. | 0 |
@AmericanAir 2293 is the Cancelled Flightled one | 0 |
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