text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook. | 0 |
@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice | 0 |
@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm? | 0 |
@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?! | 0 |
@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering. | 0 |
@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help! | 0 |
@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home | 0 |
@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim. | 0 |
@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down | 0 |
@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0 | 0 |
@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔 | 0 |
@usairways trick for getting into your hold queue? I've been calling since Thursday and keep getting the "call back Late Flightr" message | 0 |
@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR | 1 |
@united be "Chicago's hometown airline" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise | 1 |
@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!! | 0 |
@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum. | 1 |
@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome. | 1 |
@USAirways A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period. I submitted a doctor's note. | 0 |
@united thanks for more timely updates. | 1 |
@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better | 1 |
@AmericanAir Thanks so much! | 1 |
@JetBlue get flight 16 into the air | 0 |
@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown | 0 |
@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever. | 0 |
@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200. | 0 |
@AmericanAir fcuk you. Shit service. You got no fans. | 0 |
@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡 | 0 |
@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs. | 1 |
@SouthwestAir CEO Gary Kelly, "We are America's most loved and most flown airline!" #SouthwestRally #BWI #bestemployees #swaculture #swapic | 1 |
@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm. | 0 |
@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead | 0 |
@united if I wait I'll lose the flight. So frustrating. | 0 |
@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better. | 0 |
@united thats weak. See ya 👋
Hey @VirginAmerica !! | 0 |
@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4) | 0 |
@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will. | 0 |
@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now? | 0 |
@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb | 0 |
@JetBlue Great service from PBI to HPN! Thanks. | 1 |
@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you | 0 |
@JetBlue how can your entire system go down? No IT? Really? | 0 |
@VirginAmerica Like http://t.co/VPqEm31XUQ | 1 |
@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!! | 1 |
@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet. | 0 |
@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner. | 0 |
@USAirways redeemed themselves! Flight out at 7:44!!! Had to call and negotiate, but thank the Lord I'm heading home!!!!! | 0 |
@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that. | 0 |
@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation # | 1 |
@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service! | 0 |
@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted | 0 |
@USAirways how long for a reply | 0 |
@united stay warm - I will be passing through Chicago next week | 1 |
@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏 | 1 |
@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail | 0 |
@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines | 0 |
@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again? | 0 |
@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint! | 1 |
@AmericanAir Will do. Appreciate the replies though. | 1 |
@united Got rebooked on AA. One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled? | 0 |
@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min | 0 |
@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days | 0 |
@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight | 0 |
@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found | 0 |
@USAirways should look into better service✌️ | 0 |
@united I will thank you! | 1 |
@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again. | 0 |
@VirginAmerica I love the dancing little richard. cool beans. | 1 |
@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating! | 0 |
@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport | 0 |
@SouthwestAir I already follow you and can't DM because u need to follow me back | 0 |
@AmericanAir you have let me down. Seriously. #unhappycustomer | 0 |
@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!! | 0 |
@jetblue, it would be nice if the app would actually inform you that a flight is delayed. | 0 |
@SouthwestAir show me some love and a companion flight~please and thank you! | 1 |
@AmericanAir Thank you, you too! | 1 |
@united you might be the only airline not offering waivers...keep up the good fight | 0 |
@AmericanAir I even went to ticket counter and got no help | 0 |
@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service! | 0 |
@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable? | 0 |
@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've | 0 |
@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications. | 0 |
@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd | 0 |
@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested. | 1 |
@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV | 0 |
@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow | 0 |
@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff | 0 |
@AmericanAir @nrosenb1 It's not allowing me to book available seats | 0 |
@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out! | 0 |
@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night? | 0 |
@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV | 1 |
@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16) | 0 |
@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here. | 0 |
@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines | 0 |
@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper. | 0 |
@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice. | 0 |
@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS | 0 |
@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated. | 0 |
@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag... | 0 |
@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night. | 0 |
@USAirways so you're not honoring miles with @united that were traveled last year? | 0 |
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