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airline_sentiment
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@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways
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@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!
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@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?
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@united Thanks; might want to fix this line: "Our Customer Care team is currently responding to most inquiries within 7-10 business days."
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@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her.
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@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta
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@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.
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@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!
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@AmericanAir so far all I am getting is "maybe your bag will come today. We don't know." Website says "status unknown"- can you help?
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@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.
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@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.
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@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!
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@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE
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@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous
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@USAirways started trying to reach a real person over an hour ago still no luck
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@united Also, group 5 is total BS.
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@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
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@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.
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@united you too!
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@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having
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@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable
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@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.
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@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4
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@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to "weather", while other flights were still landing at DFW
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@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on
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@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.
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.@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive
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@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.
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@united Can you please follow for a Dm on a missing bag?
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@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?
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@USAirways 59 minutes now. Nice customer service you got going on.
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@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!
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@AmericanAir seriously, you treat your passengers like shit.
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@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts
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@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!
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@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin
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@united Dmed you. Thank you
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@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch
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@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.
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@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.
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@USAirways terrible service
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@AmericanAir redirect my flight without telling me, service is abysmal.
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@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz
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@SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.
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@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.
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@USAirways #NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... #neveragain
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@JetBlue u the real MVP http://t.co/jWL26G6lRw
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@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
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@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?
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@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS
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@SouthwestAir rocks - @AmericanAir horror
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@USAirways there's over 50 people in line and only one agent!
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@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail
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@USAirways stuck in Charlotte being treated like a nobody by staff.
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@united ok thx!
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@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.
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@AmericanAir worst experience ever. @VirginAmerica all the way!
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@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.
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@united that would be great - 1k us651621
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@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!
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@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.
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@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.
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@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981
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@AmericanAir we are waiting flight 919 ! We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU
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@JetBlue flight attendant was hesitant to give me more baby sized cookies
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@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, "NO."
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@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8
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@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.
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@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.
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@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta
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@VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you!
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@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help
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@JetBlue 290 to Boston
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@united is to airlines as @comcast @XFINITY is to cable/internet
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@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight
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@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father
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@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.
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@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united
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@SouthwestAir your customer service is terrible, you're terrible, thought you should know.
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@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.
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@united Thank you! Have a nice evening.
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@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!
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@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done
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@united Thanks! Just DMed HN.
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@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...
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@SouthwestAir thank you kindly.
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@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.
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@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!
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@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service
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@united Yes, myself and about 200 other people also.
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@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out
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@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?
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Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals
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@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain
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5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”
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@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!
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@VirginAmerica happy to spend the day together. Let's do this!
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@united I will admit, you've been rather good to me over the years. You've still got me hooked. (for now!) Peace.
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@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks
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@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**
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