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airline_sentiment
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@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome
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@USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail
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@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.
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@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy
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@JetBlue once you go blue you don't go back
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@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH
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@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate.
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@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.
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@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...
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@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?
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@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)
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@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.
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@JetBlue claims w/ customer protection they "will notify customers of delays, Cancelled Flightlations and diversions." #NotTRUE http://t.co/3oq1T4ohjl
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@JetBlue appreciate the response but already spoke to a MCO and their response was "There is nothing we can do" idk if that's what you mean
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@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16
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@JetBlue what is a personal email that I can contact? I have a complaint that you should know about
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@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
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@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.
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@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient
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@united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst!
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@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis
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@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot!
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@united that's what you have said for years, you are losing customers!!!!!!
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@united you guys have such big hearts.. keep up the good work
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@SouthwestAir where are our bags? We have a tv show to film!!
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@united already missed connection... UA 495
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@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight
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@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.
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@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off
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@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.
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.@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(
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@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues.
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@AmericanAir awesome! Thx
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@AmericanAir you Cancelled Flightled my flight due to "weather" when others are flying out just fine. No compensation, no resolution. Incompetent.
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@AmericanAir really
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@united never flying with you guys ever again. The customer service is piss poor at best.
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@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70
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@SouthwestAir DM sent. Thanks for the help!
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@USAirways thanks for nothing
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@united good to know you will open the closed doors for "premier passengers" after safety briefings on delayed flights. #annoyed.
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@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.
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@united will flight 5559 to YYC be providing free food when we are allowed back on board after the "broken lightbulb"
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@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!
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@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!
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@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?
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@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???
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@SouthwestAir why did you book my hotel twice?!?! Ahhhhh
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@USAirways This is the last time I use your airline. I promise that!
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@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time
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@united you're the reason this whole travel experience has been a nightmare
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@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica
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@united all good man it isn't your fault that plane is having maintenance issues
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Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
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@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV
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@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S
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@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company
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@united thanks for making sure they hear the message!
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@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃
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@AmericanAir my boss is :)
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@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!
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@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet
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@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it
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@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta
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@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt... Is everything ok?
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@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk
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@USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy
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@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up
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@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today.
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@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)
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@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.
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@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?
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@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.
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@JetBlue Awesome! #bestairlineever
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@USAirways @Gregm528 well there is certainly nothing happening "in front" of the scenes. #Noaccountability #disappointing
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@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed
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@JetBlue Ok. Thanks for your help.
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@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.
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@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?
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@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!
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@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service
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@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!
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@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100
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@USAirways We take Late Flight to a whole new level!
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@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.
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@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?
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@JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip.
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@united need to chat with an actual human ASAP!
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@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..
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Spend 1 HOUR on hold with @USAirways .
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@USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible
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@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.
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@united thank you
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Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad @JetBlue
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@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.
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@united this is atrocious customer service.
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@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed
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@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke
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@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient
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@SouthwestAir Thank you. Great tool
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@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!
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