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airline_sentiment
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@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊
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@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
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@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.
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@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member
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@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.
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@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out.
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@USAirways we will...sunday! Just a few days away
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@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!
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@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.
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@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke
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@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..
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@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes
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@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc
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Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E
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@USAirways ...was Cancelled Flightled and now I need to locate my baggage
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@united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus
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@JetBlue thanks!! Great service in #T5 already! #lovejetBlue
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@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.
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@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!
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@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.
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@SouthwestAir I'll have to drop by next time I visit!
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@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been
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@united Nope, no more chances. Your airline messed up both ways of our trip.
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@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.
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@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps.
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@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them
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alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)
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@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?
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@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP
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@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...
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@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned "confirmed" certificates?
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@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?
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@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.
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@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. "Undefined error" & 800# not working.Family of 4 don't want Cgroup! Help
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@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8
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@united stay more than 24h traveling ans sleeping on the airports floor
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@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)
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@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired
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@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.
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@united yo, you need a new website really badly. This day and age...
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@USAirways yeah , I have been expecting The same for 3 hours
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@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.
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@united Worst customer non-service for sure!
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@USAirways How many agents do you have working to handle the thousands of calls?
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@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.
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@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.
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@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner
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@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown
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@united perfect! Thank you!
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@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?
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@SouthwestAir thanks for getting me home from Denver tonight despite the snow!
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@AmericanAir you know nothing about customer service and I'll make sure everyone knows it
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.@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER
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@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!
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@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence
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@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.
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@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey
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@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved
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@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH
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@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993
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@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue
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@united you can't claim "weather" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't
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@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK
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@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded
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@united that's fine. I'll take them.
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@USAirways KUDOS to your phone support and Charlotte gate staff!
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@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?
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@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate
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@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled
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@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍
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@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.
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@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.
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@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?
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@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted
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@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this
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@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL
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@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.
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@united thanks
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@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?
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@JetBlue my butt hurts.
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@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here
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@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated
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@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx
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@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff
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@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS
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@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
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@AmericanAir is rude a hiring requirement at key west airport shaking my head
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@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?
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@JetBlue he just went above and beyond to be helpful
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@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail
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@united you are offering us 8 rooms for 32 people #FAIL
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@united I have sent a message with a bag tag. Have you looked?
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@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!
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@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash
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@USAirways 4 hours Late Flightr And i lost my conection 😡
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@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter
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@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat
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@USAirways has me on my toes whether I'm going to make my flight back to Boston tonight
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@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.
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@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.
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