Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.	0
@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!	0
@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1	0
@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)	1
@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5	0
@united cannot direct message you you do not follow us. I want my luggage. Please hep	0
@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!	1
Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP	0
@united What is your phone number. I can't find who to call about a flight reservation.	0
@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays	0
@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)	0
@united smiling? NOT!!	0
@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now	0
.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you.	0
@USAirways is really good at deferring responsibility.	0
@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.	0
@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :(	0
@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.	0
. @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines	0
@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.	0
@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?	0
@JetBlue That makes two of us! Lol #Blushing	1
@united UA1731 - Denver to Austin... Still on the ground...	0
@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!	0
@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech	0
@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?	0
@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv	1
@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.	0
@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW	1
@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em	0
@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.	0
@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member	0
@united your worker told us not to call because we'd be talking to someone in Thailand...	0
@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!	1
@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher	0
@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help	0
@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets	0
@JetBlue no, we are at a hotel. Also, Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!!	0
@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?	0
@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice	1
@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic	0
@SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx	0
@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed	0
@USAirways the link doesn't work..	0
@JetBlue what is the reason for the delay	0
@AmericanAir thank you!	1
@united I'm still trying to get things worked out and you have yet to respond back.	0
@AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday?	0
@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.	0
@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.	1
@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.	0
@USAirways 4 great flights with no delays! Thank you!	1
@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?	0
@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!	0
@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!	0
@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!	1
Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks	0
@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??	0
@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH	0
@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP	0
@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all	0
@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days	0
@united they were empty upon takeoff. Why can't someone sit there?	0
@AmericanAir I've never witnessed such covert tactics from an airline.	0
@SouthwestAir oh my gosh! Going to dm you now! Thank you!	1
@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!	1
@united : thanks! i will catch my conection! :)	1
@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.	0
@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.	0
@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!	1
@united Give Cyndi & Troy each a gold star.	1
@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.	0
@SouthwestAir de-icing is important!	1
@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL	1
@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!	0
@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?	0
@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT	1
@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?	0
@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.	0
@united all good! Next flight was a little delayed so it all worked 👍	1
@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her	1
@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!	0
@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.	0
@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭	1
@southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C	1
@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!	0
@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy	0
@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger	0
@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!	0
@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?	0
@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast	0
@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter	0
@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?	0
@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick "Goodbye" Very Sad!	0
@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER	1
@JetBlue Looking cool	1
@USAirways There isn't a ticket number...the transaction is still pending.	0
@VirginAmerica ok! first time flying with you tonight :)	1
@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!	0
@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management	0

@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.

0

@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!

0

@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1

0

@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)

1

@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5

0

@united cannot direct message you you do not follow us. I want my luggage. Please hep

0

@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!

1

Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP

0

@united What is your phone number. I can't find who to call about a flight reservation.

0

@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays

0

@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)

0

@united smiling? NOT!!

0

@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now

0

.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you.

0

@USAirways is really good at deferring responsibility.

0

@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.

0

@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :(

0

@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.

0

. @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines

0

@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.

0

@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?

0

@JetBlue That makes two of us! Lol #Blushing

1

@united UA1731 - Denver to Austin... Still on the ground...

0

@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!

0

@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech

0

@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?

0

@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv

1

@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.

0

@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW

1

@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em

0

@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.

0

@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member

0

@united your worker told us not to call because we'd be talking to someone in Thailand...

0

@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!

1

@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher

0

@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help

0

@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets

0

@JetBlue no, we are at a hotel. Also, Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!!

0

@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?

0

@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice

1

@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic

0

@SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx

0

@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed

0

@USAirways the link doesn't work..

0

@JetBlue what is the reason for the delay

0

@AmericanAir thank you!

1

@united I'm still trying to get things worked out and you have yet to respond back.

0

@AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday?

0

@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.

0

@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.

1

@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.

0

@USAirways 4 great flights with no delays! Thank you!

1

@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?

0

@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!

0

@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!

0

@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!

1

Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks

0

@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??

0

@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH

0

@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP

0

@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all

0

@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days

0

@united they were empty upon takeoff. Why can't someone sit there?

0

@AmericanAir I've never witnessed such covert tactics from an airline.

0

@SouthwestAir oh my gosh! Going to dm you now! Thank you!

1

@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!

1

@united : thanks! i will catch my conection! :)

1

@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.

0

@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.

0

@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!

1

@united Give Cyndi & Troy each a gold star.

1

@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.

0

@SouthwestAir de-icing is important!

1

@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL

1

@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!

0

@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?

0

@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT

1

@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?

0

@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.

0

@united all good! Next flight was a little delayed so it all worked 👍

1

@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her

1

@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!

0

@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.

0

@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭

1

@southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C

1

@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!

0

@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy

0

@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger

0

@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!

0

@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?

0

@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast

0

@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter

0

@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?

0

@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick "Goodbye" Very Sad!

0

@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER

1

@JetBlue Looking cool

1

@USAirways There isn't a ticket number...the transaction is still pending.

0

@VirginAmerica ok! first time flying with you tonight :)

1

@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!

0

@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management

0